2017 Public Service Employee Survey Results for Office of the Commissioner of Official Languages by Question 103.1. Occupational category (variable derived from question 103)

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 70 20 0 0 10 0 0 90 10 10
2017 Administration and Foreign Services 50 43 5 1 1 0 0 93 2 100
2014 Executive 78 22 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 48 37 4 8 3 0 0 85 10 116

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 80 20 0 0 0 0 0 100 0 10
2017 Administration and Foreign Services 82 15 1 2 0 0 0 97 2 100
2014 Executive 93 7 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 84 12 0 3 1 0 1 96 4 116

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 80 20 0 0 0 0 0 100 0 10
2017 Administration and Foreign Services 74 18 1 7 0 0 0 92 7 100
2014 Executive 93 7 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 77 14 3 3 4 0 0 90 7 116

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 59 11 10 0 20 0 0 70 20 10
2017 Administration and Foreign Services 51 35 5 6 3 0 0 86 9 100
2014 Executive 78 0 15 7 0 0 0 78 7 12
2014 Administration and Foreign Services 44 29 10 14 3 0 0 72 17 116

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 80 10 0 0 10 0 0 90 10 10
2017 Administration and Foreign Services 38 40 10 11 1 0 0 78 12 100
2014 Executive 78 15 7 0 0 0 0 93 0 12
2014 Administration and Foreign Services 43 38 11 4 3 0 0 81 8 116

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 21 59 20 0 0 0 0 80 0 10
2017 Administration and Foreign Services 39 41 11 4 5 0 0 80 9 100
2014 Executive 100 0 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 32 42 14 6 5 0 0 75 11 116

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 40 10 0 0 0 0 90 0 10
2017 Administration and Foreign Services 46 43 5 4 2 0 0 89 6 100
2014 Executive 100 0 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 47 35 10 9 0 0 0 82 9 115

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 80 0 10 0 10 0 0 80 10 10
2017 Administration and Foreign Services 49 41 3 4 2 0 1 91 6 100
2014 Executive 70 22 7 0 0 0 0 93 0 12
2014 Administration and Foreign Services 44 37 7 8 3 1 0 82 11 116

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 10 40 0 0 0 0 60 0 10
2017 Administration and Foreign Services 54 38 3 3 2 0 1 92 5 100
2014 Executive 85 0 15 0 0 0 0 85 0 12
2014 Administration and Foreign Services 48 37 4 6 3 0 2 87 9 116

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 11 0 0 10 30 0 49 22 78 10
2017 Administration and Foreign Services 38 32 11 2 6 1 11 78 9 100
2014 Executive 21 0 0 7 7 0 64 59 41 12
2014 Administration and Foreign Services 40 19 13 5 6 4 12 71 14 116

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 31 49 20 0 0 0 0 80 0 10
2017 Administration and Foreign Services 33 53 7 5 2 0 0 86 7 100
2014 Executive 58 42 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 27 47 14 8 4 0 0 74 12 116

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 41 10 20 20 10 0 0 51 30 10
2017 Administration and Foreign Services 37 36 10 12 5 0 0 73 17 100
2014 Executive 78 0 0 22 0 0 0 78 22 12
2014 Administration and Foreign Services 29 40 18 6 5 1 0 70 11 116

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 60 10 30 0 0 0 0 70 0 10
2017 Administration and Foreign Services 32 48 8 11 1 0 0 80 12 100

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 90 10 0 0 0 0 0 100 0 10
2017 Administration and Foreign Services 38 45 10 6 1 0 0 83 7 100
2014 Executive 93 7 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 44 41 10 3 1 1 0 86 4 115

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 31 40 20 0 10 0 0 70 10 10
2017 Administration and Foreign Services 34 38 14 8 6 0 0 72 14 100

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 40 10 0 0 0 0 90 0 10
2017 Administration and Foreign Services 48 38 12 0 2 0 0 86 2 100
2014 Executive 85 15 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 49 36 12 3 0 0 0 85 3 116

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 70 20 0 10 0 0 0 90 10 10
2017 Administration and Foreign Services 32 44 14 9 1 0 0 76 10 100
2014 Executive 85 15 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 27 50 8 12 3 1 0 77 15 116

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 70 10 10 0 10 0 0 80 10 10
2017 Administration and Foreign Services 35 42 13 7 3 0 0 77 10 100
2014 Executive 70 22 0 7 0 0 0 93 7 12
2014 Administration and Foreign Services 32 46 10 10 2 1 0 79 11 116

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 70 10 10 0 10 0 0 80 10 10
2017 Administration and Foreign Services 31 49 12 6 1 0 1 80 7 100
2014 Executive 85 7 7 0 0 0 0 93 0 12
2014 Administration and Foreign Services 37 37 14 7 3 1 1 76 10 116

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 30 20 0 0 0 0 80 0 10
2017 Administration and Foreign Services 40 41 9 7 3 0 0 81 10 99
2014 Executive 65 35 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 36 42 13 5 3 0 0 78 9 116

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 21 30 30 0 20 0 0 51 20 10
2017 Administration and Foreign Services 37 33 18 8 4 0 0 70 12 100
2014 Executive 14 14 22 7 22 0 20 35 37 12
2014 Administration and Foreign Services 40 37 15 4 3 1 0 78 7 116

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 10 10 20 51 10 0 0 60 20 10
2017 Administration and Foreign Services 3 23 30 32 10 0 2 43 26 100
2014 Executive 7 0 21 49 15 0 7 69 8 12
2014 Administration and Foreign Services 3 19 39 24 11 3 1 37 23 116

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 10 10 20 49 11 0 0 60 20 10
2017 Administration and Foreign Services 8 24 30 19 15 2 2 35 33 100
2014 Executive 0 7 7 56 29 0 0 85 7 12
2014 Administration and Foreign Services 3 11 27 31 21 3 4 56 15 116

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 10 0 40 40 11 0 0 51 10 10
2017 Administration and Foreign Services 18 20 26 19 14 1 2 34 39 99
2014 Executive 0 7 21 34 37 0 0 71 7 12
2014 Administration and Foreign Services 14 24 26 24 10 3 0 35 39 116

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 0 20 20 40 21 0 0 60 20 10
2017 Administration and Foreign Services 3 16 31 35 12 0 3 48 19 100
2014 Executive 7 0 14 56 22 0 0 79 7 12
2014 Administration and Foreign Services 4 17 38 28 11 1 1 40 21 115

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 20 30 20 10 21 0 0 31 49 10
2017 Administration and Foreign Services 15 18 22 22 15 2 6 40 36 100
2014 Executive 15 15 35 28 7 0 0 36 30 12
2014 Administration and Foreign Services 4 25 33 18 14 2 4 34 31 116

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 10 20 49 0 21 0 0 21 30 10
2017 Administration and Foreign Services 16 32 23 10 12 2 5 23 52 100
2014 Executive 0 7 48 22 22 0 0 44 7 12
2014 Administration and Foreign Services 7 21 34 19 11 3 5 33 30 116

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 0 20 51 30 0 0 0 30 20 10
2017 Administration and Foreign Services 17 14 35 18 12 0 3 31 33 100
2014 Executive 0 7 21 30 41 0 0 71 7 12
2014 Administration and Foreign Services 9 23 35 22 6 3 2 30 33 116
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 90 10 0 0 0 0 0 100 0 10
2017 Administration and Foreign Services 87 11 1 1 0 0 0 98 1 100
2014 Executive 100 0 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 82 12 1 3 2 0 1 95 4 116

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 31 49 20 0 0 0 0 80 0 10
2017 Administration and Foreign Services 25 39 16 6 8 3 3 68 15 100
2014 Executive 56 30 7 7 0 0 0 85 7 12
2014 Administration and Foreign Services 27 28 14 14 7 6 4 61 23 116

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 70 20 10 0 0 0 0 90 0 10
2017 Administration and Foreign Services 48 34 7 7 4 0 0 82 11 100
2014 Executive 78 7 15 0 0 0 0 85 0 12
2014 Administration and Foreign Services 45 26 13 12 4 0 0 71 16 116

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 70 10 10 10 0 0 0 80 10 10
2017 Administration and Foreign Services 38 42 10 8 1 0 1 81 9 100
2014 Executive 63 30 0 7 0 0 0 93 7 12
2014 Administration and Foreign Services 30 45 11 10 3 1 1 76 12 116

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 60 10 20 10 0 0 0 70 10 10
2017 Administration and Foreign Services 31 32 13 8 4 11 1 72 13 100
2014 Executive 63 22 15 0 0 0 0 85 0 12
2014 Administration and Foreign Services 32 26 19 12 3 7 2 63 16 116

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 31 30 30 10 0 0 0 60 10 10
2017 Administration and Foreign Services 13 37 10 16 6 12 6 61 27 100
2014 Executive 48 22 15 15 0 0 0 70 15 12
2014 Administration and Foreign Services 14 17 20 22 6 14 7 40 35 116

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 30 20 0 0 0 0 80 0 10
2017 Administration and Foreign Services 46 37 12 3 2 0 0 83 5 100
2014 Executive 63 37 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 40 42 9 5 4 0 0 82 10 116
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 30 21 30 10 10 0 0 51 20 10
2017 Administration and Foreign Services 43 36 7 11 1 1 0 81 12 100
2014 Executive 56 30 0 7 7 0 0 85 15 12
2014 Administration and Foreign Services 46 34 6 8 4 1 1 82 12 116

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 41 30 10 10 10 0 0 70 20 10
2017 Administration and Foreign Services 47 34 9 7 2 1 0 82 9 100
2014 Executive 63 15 22 0 0 0 0 78 0 12
2014 Administration and Foreign Services 41 33 10 7 3 6 0 79 11 116

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 70 10 0 10 10 0 0 80 20 10
2017 Administration and Foreign Services 46 32 13 6 2 0 0 79 8 100
2014 Executive 78 15 7 0 0 0 0 93 0 12
2014 Administration and Foreign Services 44 33 6 9 6 3 0 79 15 116

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 80 0 10 0 10 0 0 80 10 10
2017 Administration and Foreign Services 91 8 1 0 0 0 0 99 0 100
2014 Executive 85 7 0 0 0 0 7 100 0 12
2014 Administration and Foreign Services 88 7 2 1 2 1 0 96 3 116

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 49 21 20 10 0 0 0 70 10 10
2017 Administration and Foreign Services 64 26 5 3 0 0 2 92 3 100
2014 Executive 78 7 7 7 0 0 0 85 7 12
2014 Administration and Foreign Services 60 24 5 3 4 2 2 87 8 116

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 41 20 10 20 10 0 0 60 30 10
2017 Administration and Foreign Services 59 29 7 2 3 0 0 88 5 100

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 41 20 10 20 10 0 0 60 30 10
2017 Administration and Foreign Services 54 28 9 3 5 1 0 83 8 100

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 41 20 20 10 10 0 0 60 20 10
2017 Administration and Foreign Services 54 27 9 7 3 0 0 81 10 100
2014 Executive 70 15 0 7 7 0 0 85 15 12
2014 Administration and Foreign Services 45 31 9 9 4 2 0 78 13 116
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 30 0 10 10 0 0 80 20 10
2017 Administration and Foreign Services 32 51 13 4 0 0 0 83 4 24
2014 Executive 70 30 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 28 39 3 12 3 6 9 79 17 33

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 31 30 20 20 0 0 0 60 20 10
2017 Administration and Foreign Services 34 38 15 9 2 2 0 74 11 100
2014 Executive 56 29 7 7 0 0 0 85 7 12
2014 Administration and Foreign Services 29 40 16 8 3 3 0 71 12 116

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 21 40 20 20 0 0 0 60 20 10
2017 Administration and Foreign Services 30 29 27 11 3 0 0 59 14 100
2014 Executive 71 14 7 7 0 0 0 85 7 12
2014 Administration and Foreign Services 27 47 13 8 5 0 0 73 14 116

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 41 20 10 20 0 10 0 67 22 10
2017 Administration and Foreign Services 19 33 24 17 5 2 0 53 22 100
2014 Executive 57 36 0 7 0 0 0 93 7 12
2014 Administration and Foreign Services 17 41 22 14 2 3 0 61 16 116

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 31 49 0 20 0 0 0 80 20 10
2017 Administration and Foreign Services 23 37 24 11 4 1 0 61 15 100
2014 Executive 57 43 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 30 41 14 8 3 4 0 74 11 116

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 60 20 0 20 0 0 0 80 20 10
2017 Administration and Foreign Services 25 40 18 12 5 1 0 65 17 100
2014 Executive 56 44 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 25 38 21 13 2 2 0 64 15 116
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 30 10 10 0 0 0 80 10 10
2017 Administration and Foreign Services 28 42 18 8 2 1 0 71 10 99
2014 Executive 70 22 7 0 0 0 0 93 0 12
2014 Administration and Foreign Services 39 46 9 5 0 2 0 86 5 116

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 41 40 20 0 0 0 0 80 0 10
2017 Administration and Foreign Services 35 53 9 0 1 2 0 90 1 99
2014 Executive 78 15 0 7 0 0 0 93 7 12
2014 Administration and Foreign Services 39 45 10 3 1 3 0 86 4 116

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 30 0 20 0 0 0 80 20 10
2017 Administration and Foreign Services 39 37 13 8 2 1 1 77 10 98
2014 Executive 64 15 7 15 0 0 0 79 15 12
2014 Administration and Foreign Services 36 38 14 5 5 2 0 75 11 116

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 60 30 10 0 0 0 0 90 0 10
2017 Administration and Foreign Services 31 37 18 8 1 4 1 71 10 98
2014 Executive 50 36 14 0 0 0 0 86 0 12
2014 Administration and Foreign Services 41 35 14 5 2 2 1 78 7 116

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 10 20 0 20 10 0 41 50 50 10
2017 Administration and Foreign Services 20 23 17 17 7 12 4 51 28 99
2014 Executive 56 7 0 15 0 0 21 81 19 12
2014 Administration and Foreign Services 14 33 12 14 12 13 2 55 31 116

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 76 16 2 3 2 0 1 93 5 100
2014 Executive 85 7 0 7 0 0 0 93 7 12
2014 Administration and Foreign Services 77 15 4 3 1 0 1 93 4 116

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 80 10 0 10 0 0 0 90 10 10
2017 Administration and Foreign Services 78 16 1 1 0 3 1 98 1 100
2014 Executive 85 15 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 77 18 1 1 0 1 2 98 1 116

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 10 10 20 10 0 0 60 30 10
2017 Administration and Foreign Services 31 33 16 16 4 0 0 64 20 100
2014 Executive 70 30 0 0 0 0 0 100 0 12
2014 Administration and Foreign Services 35 36 13 6 5 3 1 75 12 116

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 31 20 0 20 20 0 10 56 44 10
2017 Administration and Foreign Services 20 23 14 24 15 2 2 45 41 100
2014 Executive 63 0 7 7 15 0 7 68 24 12
2014 Administration and Foreign Services 16 20 14 26 20 2 3 38 48 116

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 27 38 20 11 2 2 0 66 13 100

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 60 10 10 20 0 0 0 70 20 10
2017 Administration and Foreign Services 43 36 12 4 0 3 1 83 4 99
2014 Executive 71 21 0 7 0 0 0 93 7 12
2014 Administration and Foreign Services 44 37 10 4 2 3 1 84 6 116

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 41 40 10 10 0 0 0 80 10 10
2017 Administration and Foreign Services 43 41 10 5 0 1 0 85 5 100
2014 Executive 71 21 0 7 0 0 0 93 7 12
2014 Administration and Foreign Services 44 41 12 2 1 1 0 85 3 116

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 30 0 20 0 0 0 80 20 10
2017 Administration and Foreign Services 45 45 5 2 3 0 0 90 5 100
2014 Executive 85 7 7 0 0 0 0 93 0 12
2014 Administration and Foreign Services 54 35 5 5 0 0 0 90 5 116

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 20 20 10 0 0 0 70 10 10
2017 Administration and Foreign Services 45 29 14 6 5 1 0 75 11 100
2014 Executive 64 29 7 0 0 0 0 93 0 12
2014 Administration and Foreign Services 42 32 13 6 6 1 0 75 12 116

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 20 20 10 0 0 0 70 10 10
2017 Administration and Foreign Services 38 37 14 5 6 0 0 75 11 100
2014 Executive 85 7 7 0 0 0 0 93 0 12
2014 Administration and Foreign Services 39 34 14 9 3 1 0 73 12 116

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 21 30 20 10 20 0 0 51 30 10
2017 Administration and Foreign Services 30 31 18 8 11 2 0 62 19 100
2014 Executive 43 35 15 7 0 0 0 78 7 12
2014 Administration and Foreign Services 34 20 18 17 8 3 1 55 26 116
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Executive 49 21 30 10
2017 Administration and Foreign Services 39 34 27 100
2014 Executive 15 70 15 12
2014 Administration and Foreign Services 37 27 35 116

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Administration and Foreign Services 5 18 67 3 5 3 39
2014 Administration and Foreign Services 21 9 53 5 9999 12 43
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 12 88 100
2014 Administration and Foreign Services 20 80 116

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 59 12
2014 Administration and Foreign Services 39 23

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 67 12
2014 Administration and Foreign Services 57 23

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 12
2014 Administration and Foreign Services 0 23

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 12

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 41 12
2014 Administration and Foreign Services 39 23

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 51 12
2014 Administration and Foreign Services 31 23

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 59 12
2014 Administration and Foreign Services 70 23

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 49 12
2014 Administration and Foreign Services 40 23

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 65 11
2014 Administration and Foreign Services 56 23

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 11

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 11
2014 Administration and Foreign Services 22 23

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 11
2014 Administration and Foreign Services 31 22

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 11
2014 Administration and Foreign Services 23 22

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 56 11
2014 Administration and Foreign Services 36 22

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 92 8 12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 59 10 10 10 0 11 0 78 11 10
2017 Administration and Foreign Services 15 16 15 8 3 34 9 54 19 100
2014 Executive 42 15 22 7 7 7 0 62 14 12
2014 Administration and Foreign Services 13 15 18 7 3 33 12 50 17 116

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 60 20 20 0 0 0 0 80 0 10
2017 Administration and Foreign Services 37 34 11 6 2 7 4 79 9 100
2014 Executive 42 30 21 7 0 0 0 72 7 12
2014 Administration and Foreign Services 29 30 18 8 2 11 2 68 11 116
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 10 21 0 0 0 0 69 100 0 10
2017 Administration and Foreign Services 32 38 10 16 0 0 4 73 16 100
2014 Executive 7 0 7 0 0 0 85 50 0 12
2014 Administration and Foreign Services 26 50 10 6 1 2 5 82 8 116

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 30 20 0 0 0 21 30 100 0 10
2017 Administration and Foreign Services 8 21 16 8 2 33 12 53 18 99
2014 Executive 42 22 0 0 0 7 28 100 0 12
2014 Administration and Foreign Services 11 18 20 6 1 29 15 52 12 116

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 11 20 10 0 0 0 59 76 0 10
2017 Administration and Foreign Services 45 27 14 5 0 7 2 79 5 100
2014 Executive 7 0 0 0 0 0 93 100 0 12
2014 Administration and Foreign Services 38 36 6 5 1 10 4 86 7 116

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 31 10 10 0 0 0 49 80 0 10
2017 Administration and Foreign Services 39 28 18 1 1 9 4 77 2 100
2014 Executive 7 0 0 0 0 0 93 100 0 12
2014 Administration and Foreign Services 35 36 9 0 1 15 4 88 1 116
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 49 10 10 10 0 11 10 75 13 10
2017 Administration and Foreign Services 17 14 14 3 2 38 12 62 10 99
2014 Executive 42 15 7 0 0 36 0 89 0 12
2014 Administration and Foreign Services 15 10 17 2 3 39 14 54 9 116

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 60 10 20 0 0 0 10 78 0 10
2017 Administration and Foreign Services 36 35 12 3 1 10 4 82 5 99
2014 Executive 64 21 14 0 0 0 0 86 0 12
2014 Administration and Foreign Services 36 26 18 2 2 15 2 74 4 116
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 10 20 10 21 30 0 10 33 56 10
2017 Administration and Foreign Services 26 32 24 11 4 0 2 60 16 99

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 0 10 31 30 30 0 0 10 59 10
2017 Administration and Foreign Services 18 25 25 17 14 0 1 44 31 99

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 21 10 30 10 20 0 10 34 33 10
2017 Administration and Foreign Services 23 30 24 13 8 0 2 54 22 98

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 0 11 40 10 40 0 0 11 49 10
2017 Administration and Foreign Services 18 22 23 16 20 1 0 40 36 100

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 21 20 20 10 20 0 10 45 33 10
2017 Administration and Foreign Services 47 26 12 6 2 0 7 78 9 100

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 21 10 20 20 20 0 10 34 44 10
2017 Administration and Foreign Services 33 35 20 8 4 0 0 68 12 99

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 31 30 10 20 0 0 10 67 22 10
2017 Administration and Foreign Services 25 35 21 14 3 1 1 61 17 99

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 21 40 10 10 10 0 10 67 22 10
2017 Administration and Foreign Services 24 35 24 10 6 0 1 59 16 99

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 31 40 10 0 10 0 10 78 11 10
2017 Administration and Foreign Services 32 26 26 7 7 0 2 60 14 99

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 21 20 20 20 20 0 0 41 40 10
2017 Administration and Foreign Services 34 29 17 9 7 1 4 66 17 99

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 60 10 10 20 0 0 0 70 20 10
2017 Administration and Foreign Services 59 17 9 9 5 0 1 76 15 100

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 70 10 0 0 10 0 10 89 11 10
2017 Administration and Foreign Services 77 9 4 3 1 0 6 91 4 100

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 10 20 31 10 20 0 10 33 33 10
2017 Administration and Foreign Services 46 30 11 5 4 0 4 79 9 100

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 20 10 21 30 10 0 10 33 44 10
2017 Administration and Foreign Services 60 16 14 6 0 1 3 79 6 100

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 20 41 20 10 0 0 10 67 11 10
2017 Administration and Foreign Services 51 13 8 1 1 0 26 87 3 99

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 51 30 10 0 0 0 10 89 0 10
2017 Administration and Foreign Services 75 11 5 3 0 0 5 91 3 98

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 70 10 0 10 0 0 10 89 11 10
2017 Administration and Foreign Services 76 10 3 3 3 0 5 90 6 99

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 47 38 8 5 0 0 2 87 5 99

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 0 30 31 10 30 0 0 30 40 10
2017 Administration and Foreign Services 15 28 39 15 2 0 1 44 17 100

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 4 18 34 23 20 0 1 44 22 100

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 80 10 0 0 10 0 0 90 10 10
2017 Administration and Foreign Services 46 42 6 5 1 0 0 88 6 100

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 31 40 10 20 0 0 0 70 20 10
2017 Administration and Foreign Services 27 43 17 9 5 0 0 69 14 100
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Executive 0 100 10
2017 Administration and Foreign Services 18 82 100
2014 Administration and Foreign Services 22 78 116

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 72 28 18
2014 Administration and Foreign Services 81 19 26

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 54 31 7 0 7 0 0 85 7 13
2014 Administration and Foreign Services 47 29 5 19 0 0 0 76 19 21
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 30 20 30 21 0 0 0 30 70 10
2017 Administration and Foreign Services 45 21 19 4 6 4 1 48 52 100

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 45 49

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 39 49

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 22 49

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 39 49

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 6 49

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 27 49

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Administration and Foreign Services 8 66 10 11 0 4 48

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 26 45 12 4 2 0 11 80 7 50

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 0 20 14 18 16 6 26 30 50 50
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