2017 Public Service Employee Survey Results for Office of the Commissioner of Official Languages by Question 102. What is your current employee status?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 46 48 4 1 2 0 0 93 3 109
2014 Indeterminate (permanent) 49 38 3 8 2 0 0 87 10 145
2011 Indeterminate (permanent) 29 49 6 10 7 0 0 78 16 131
2008 Indeterminate (permanent) 49 37 4 7 3 0 0 86 10 112

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 76 22 1 1 0 0 0 98 1 109
2014 Indeterminate (permanent) 84 13 0 2 1 0 1 97 3 145
2011 Indeterminate (permanent) 76 21 1 1 1 0 0 97 2 130
2008 Indeterminate (permanent) 84 13 0 4 0 0 0 96 4 112

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 74 20 1 5 0 0 0 94 5 109
2014 Indeterminate (permanent) 78 13 3 2 4 0 0 91 6 145
2011 Indeterminate (permanent) 71 24 1 0 3 0 1 96 3 131
2008 Indeterminate (permanent) 78 13 4 4 0 0 1 91 5 112

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 52 33 5 5 4 0 0 85 9 109
2014 Indeterminate (permanent) 45 28 10 13 3 0 0 73 16 145
2011 Indeterminate (permanent) 40 41 9 7 2 0 0 81 10 130

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 37 41 11 9 2 0 0 78 11 109
2014 Indeterminate (permanent) 47 36 10 4 3 0 0 83 7 145
2011 Indeterminate (permanent) 35 43 12 7 2 0 1 79 9 131
2008 Indeterminate (permanent) 37 33 12 14 4 0 0 70 19 112

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 39 40 13 4 4 0 0 79 8 109
2014 Indeterminate (permanent) 41 36 13 5 5 0 0 77 10 145
2011 Indeterminate (permanent) 47 32 13 4 3 0 1 79 7 131
2008 Indeterminate (permanent) 46 35 9 8 2 0 0 81 10 112

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 44 43 6 4 2 0 0 88 6 109
2014 Indeterminate (permanent) 51 34 8 7 0 0 0 85 7 144
2011 Indeterminate (permanent) 48 34 4 8 6 1 0 82 14 131
2008 Indeterminate (permanent) 51 35 6 4 4 0 0 86 8 112

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 48 39 6 3 2 0 1 88 6 109
2014 Indeterminate (permanent) 46 36 8 6 3 1 0 83 9 145

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 49 36 10 3 2 0 1 86 4 109
2014 Indeterminate (permanent) 51 34 6 5 2 0 1 86 8 145
2011 Indeterminate (permanent) 44 34 11 2 6 1 1 80 8 131

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 32 30 11 2 12 1 11 71 17 109
2014 Indeterminate (permanent) 37 17 12 6 6 5 17 68 16 145
2011 Indeterminate (permanent) 43 21 8 7 6 2 13 76 15 131
2008 Indeterminate (permanent) 49 18 5 8 3 5 12 81 13 112

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 34 51 9 4 2 0 0 85 6 109
2014 Indeterminate (permanent) 31 45 14 6 4 0 0 76 10 145
2011 Indeterminate (permanent) 40 38 13 4 4 0 1 78 8 131
2008 Indeterminate (permanent) 40 33 13 11 3 0 0 73 13 112

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 33 36 14 12 6 0 0 68 18 109
2014 Indeterminate (permanent) 37 33 18 8 4 1 0 70 12 145
2011 Indeterminate (permanent) 31 38 14 7 9 1 0 70 16 131

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 32 47 11 10 1 0 0 79 10 109

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 42 42 10 5 1 0 0 84 6 109
2014 Indeterminate (permanent) 49 38 10 2 1 1 0 88 3 144
2011 Indeterminate (permanent) 50 39 7 2 2 1 0 89 4 131
2008 Indeterminate (permanent) 53 29 10 5 3 0 0 82 8 112

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 29 43 12 9 7 0 0 72 16 109

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 44 41 13 0 2 0 0 85 2 109
2014 Indeterminate (permanent) 52 36 10 2 0 0 0 88 2 145
2011 Indeterminate (permanent) 58 29 10 2 1 0 0 86 4 130

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 32 44 13 9 1 0 0 76 10 109
2014 Indeterminate (permanent) 34 43 10 10 3 1 0 78 12 145
2011 Indeterminate (permanent) 40 38 16 2 4 1 0 78 6 130

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 33 43 13 6 4 0 0 76 10 109
2014 Indeterminate (permanent) 38 41 11 8 1 1 0 80 10 145

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 30 49 13 5 2 0 1 79 7 109
2014 Indeterminate (permanent) 43 35 13 6 2 1 1 80 8 145
2011 Indeterminate (permanent) 37 43 13 4 3 0 0 81 7 130

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 39 41 12 6 3 0 0 80 8 108
2014 Indeterminate (permanent) 40 40 12 5 3 0 0 80 8 145
2011 Indeterminate (permanent) 45 37 10 4 3 0 1 83 7 131
2008 Indeterminate (permanent) 45 38 8 6 2 1 0 84 8 112

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 29 37 21 7 5 0 1 67 12 109
2014 Indeterminate (permanent) 37 36 15 5 4 1 2 75 9 145
2011 Indeterminate (permanent) 38 26 16 13 6 0 0 65 19 131
2008 Indeterminate (permanent) 18 32 22 17 10 0 1 51 27 111

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 3 21 34 32 9 0 0 41 24 109
2014 Indeterminate (permanent) 3 17 37 27 12 2 1 40 21 145
2011 Indeterminate (permanent) 3 27 38 22 7 1 3 30 31 129
2008 Indeterminate (permanent) 11 34 35 17 3 0 1 20 45 112

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 10 21 32 23 11 2 1 35 32 109
2014 Indeterminate (permanent) 3 10 25 33 22 3 3 60 14 145
2011 Indeterminate (permanent) 6 22 36 14 17 4 2 33 30 130
2008 Indeterminate (permanent) 22 22 24 19 7 4 1 27 47 112

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 16 16 32 23 12 1 0 35 33 108
2014 Indeterminate (permanent) 11 23 25 24 13 2 1 38 36 145
2011 Indeterminate (permanent) 4 23 30 21 19 0 3 42 27 129
2008 Indeterminate (permanent) 18 29 26 15 7 1 4 23 50 112

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 5 14 34 33 13 0 1 47 19 109
2014 Indeterminate (permanent) 4 15 36 32 12 1 1 45 18 144
2011 Indeterminate (permanent) 1 16 42 26 12 0 3 39 18 130
2008 Indeterminate (permanent) 11 21 41 21 4 1 1 26 32 112

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 16 19 27 16 17 1 3 35 37 109
2014 Indeterminate (permanent) 5 22 33 20 14 2 4 37 29 145
2011 Indeterminate (permanent) 9 34 29 12 12 1 3 25 45 130
2008 Indeterminate (permanent) 13 29 33 14 6 1 4 21 44 112

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 14 32 29 8 13 2 3 22 48 109
2014 Indeterminate (permanent) 6 18 33 20 14 4 4 37 26 144
2011 Indeterminate (permanent) 20 25 24 18 11 1 2 30 46 130
2008 Indeterminate (permanent) 28 32 23 10 2 4 1 12 63 111

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 15 15 42 17 9 0 1 27 30 109
2014 Indeterminate (permanent) 7 21 33 21 13 3 1 36 29 144
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 88 11 1 1 0 0 0 98 1 109
2014 Indeterminate (permanent) 83 12 1 2 1 0 1 96 4 145
2011 Indeterminate (permanent) 87 7 3 2 1 0 0 94 3 130
2008 Indeterminate (permanent) 88 10 1 1 0 0 0 98 1 112

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 24 39 17 6 7 3 5 68 14 109
2014 Indeterminate (permanent) 32 28 13 12 6 5 4 66 20 145

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 49 31 10 6 3 0 0 80 10 109
2014 Indeterminate (permanent) 49 25 14 10 3 0 0 74 13 145

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 38 39 14 8 1 0 1 77 9 109
2014 Indeterminate (permanent) 35 42 10 8 2 1 1 79 11 145
2011 Indeterminate (permanent) 39 36 9 11 4 1 1 76 15 131
2008 Indeterminate (permanent) 30 43 13 10 4 1 0 74 14 112

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 31 30 16 7 3 12 1 70 12 109
2014 Indeterminate (permanent) 37 26 19 10 2 5 1 67 13 145
2011 Indeterminate (permanent) 39 28 11 10 7 5 0 71 17 131
2008 Indeterminate (permanent) 36 29 9 13 7 3 3 69 22 112

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 14 34 16 15 5 13 3 57 24 109
2014 Indeterminate (permanent) 19 18 20 19 6 13 5 46 30 145

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 42 39 15 3 2 0 0 81 4 109
2014 Indeterminate (permanent) 42 43 8 4 3 0 0 85 8 145
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 42 35 11 9 2 1 0 77 12 109
2014 Indeterminate (permanent) 49 31 7 8 5 1 1 81 13 145
2011 Indeterminate (permanent) 45 31 16 9 0 0 0 76 9 131
2008 Indeterminate (permanent) 33 30 9 18 7 2 1 65 26 112

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 42 36 11 8 2 1 0 79 10 109
2014 Indeterminate (permanent) 44 31 11 6 3 5 0 79 9 145
2011 Indeterminate (permanent) 52 27 13 6 1 1 0 80 8 130
2008 Indeterminate (permanent) 38 29 10 12 7 4 0 70 19 112

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 47 31 13 6 3 0 0 78 9 109
2014 Indeterminate (permanent) 46 33 6 8 5 2 0 80 13 145
2011 Indeterminate (permanent) 43 38 10 8 1 0 0 82 9 131
2008 Indeterminate (permanent) 40 28 11 14 6 1 0 68 21 112

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 85 10 4 0 1 0 0 95 1 109
2014 Indeterminate (permanent) 86 8 2 1 1 1 1 96 2 145
2011 Indeterminate (permanent) 88 8 1 3 0 0 0 96 3 131
2008 Indeterminate (permanent) 92 5 2 1 0 0 0 97 1 112

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 59 28 8 3 0 0 2 88 3 109
2014 Indeterminate (permanent) 61 21 7 3 4 2 1 86 7 145
2011 Indeterminate (permanent) 56 25 5 4 5 1 5 85 10 130

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 51 32 9 3 4 0 0 84 7 109

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 48 31 12 4 5 1 0 79 9 109

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 48 30 12 7 4 0 0 77 11 109
2014 Indeterminate (permanent) 50 27 10 8 4 1 0 78 13 145
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 34 42 9 5 3 0 7 82 8 35
2014 Indeterminate (permanent) 40 36 2 10 2 4 6 84 14 46

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 28 36 21 9 2 5 0 66 11 109
2014 Indeterminate (permanent) 33 37 15 8 4 3 0 72 13 145
2011 Indeterminate (permanent) 23 47 16 6 5 3 1 72 11 131

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 25 27 32 11 3 2 0 53 15 109
2014 Indeterminate (permanent) 33 41 14 7 5 0 0 73 13 145
2011 Indeterminate (permanent) 28 40 15 11 5 1 0 69 16 131
2008 Indeterminate (permanent) 27 32 15 13 9 2 3 62 22 112

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 18 28 29 15 5 5 0 48 21 109
2014 Indeterminate (permanent) 23 36 23 12 3 3 0 61 15 145
2011 Indeterminate (permanent) 15 44 25 10 5 0 1 59 16 130
2008 Indeterminate (permanent) 13 33 18 18 11 5 3 50 31 111

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 21 35 26 11 3 4 0 58 15 109
2014 Indeterminate (permanent) 33 41 12 6 4 3 0 77 11 145
2011 Indeterminate (permanent) 28 39 16 8 5 3 0 69 14 130
2008 Indeterminate (permanent) 33 31 14 7 6 6 2 70 15 112

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 24 37 20 11 5 3 0 62 16 109
2014 Indeterminate (permanent) 29 39 18 10 3 1 0 69 13 145
2011 Indeterminate (permanent) 15 47 19 13 4 2 0 64 17 130
2008 Indeterminate (permanent) 14 45 16 17 8 0 0 59 25 112
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 29 43 18 8 2 1 0 72 9 108
2014 Indeterminate (permanent) 44 40 9 4 1 2 0 86 5 145
2011 Indeterminate (permanent) 36 44 11 6 1 1 1 82 7 131

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 34 53 11 0 1 2 0 88 1 108
2014 Indeterminate (permanent) 45 41 8 3 1 3 0 88 4 145
2011 Indeterminate (permanent) 39 41 10 5 2 3 1 83 7 131

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 35 37 16 8 2 2 1 74 10 107
2014 Indeterminate (permanent) 38 37 13 6 5 1 0 76 11 145
2011 Indeterminate (permanent) 36 37 13 6 3 5 1 77 9 131
2008 Indeterminate (permanent) 35 28 8 16 6 6 1 67 24 112

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 33 38 16 8 1 4 1 74 9 107
2014 Indeterminate (permanent) 38 37 15 5 1 3 1 78 6 145
2011 Indeterminate (permanent) 28 36 16 7 6 6 1 69 15 131

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 17 23 19 16 8 12 5 49 29 108
2014 Indeterminate (permanent) 18 31 11 14 11 12 3 58 29 145
2011 Indeterminate (permanent) 19 28 13 7 13 15 5 59 24 131

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 74 19 2 3 2 0 1 93 4 108
2014 Indeterminate (permanent) 76 16 4 3 1 0 1 92 4 145

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 77 19 1 2 0 2 0 97 2 109
2014 Indeterminate (permanent) 77 18 1 1 0 1 2 97 1 145
2011 Indeterminate (permanent) 76 20 1 0 1 1 1 99 1 131
2008 Indeterminate (permanent) 83 13 1 2 1 0 0 96 3 112

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 31 32 18 15 5 0 0 62 20 109
2014 Indeterminate (permanent) 39 35 12 6 4 3 1 77 11 145
2011 Indeterminate (permanent) 29 38 13 10 7 4 0 70 17 130
2008 Indeterminate (permanent) 24 42 13 13 6 2 0 67 20 112

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 18 23 15 23 15 4 3 44 40 109
2014 Indeterminate (permanent) 21 18 14 22 19 2 3 41 43 145
2011 Indeterminate (permanent) 13 24 16 20 19 2 8 40 43 131
2008 Indeterminate (permanent) 15 27 21 20 12 4 2 45 33 111

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 23 40 17 11 3 6 0 67 15 108

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 42 34 16 4 0 4 1 79 4 108
2014 Indeterminate (permanent) 46 35 10 4 1 2 1 84 6 145

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 38 44 12 6 0 1 0 82 6 109
2014 Indeterminate (permanent) 45 39 11 2 1 1 1 86 3 145
2011 Indeterminate (permanent) 36 46 13 3 2 0 1 82 5 130

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 42 45 6 4 3 0 0 87 7 109
2014 Indeterminate (permanent) 57 33 6 4 0 0 0 90 4 145
2011 Indeterminate (permanent) 52 35 6 4 3 1 0 87 7 130
2008 Indeterminate (permanent) 43 33 7 13 4 0 0 76 17 112

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 41 32 15 6 5 1 0 74 11 109
2014 Indeterminate (permanent) 46 30 13 5 5 1 0 77 10 145
2011 Indeterminate (permanent) 36 34 15 7 6 2 0 71 13 131

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 35 40 14 5 6 0 0 75 11 109
2014 Indeterminate (permanent) 45 31 13 7 3 1 0 77 10 145
2011 Indeterminate (permanent) 37 39 10 8 5 1 0 76 13 130
2008 Indeterminate (permanent) 34 37 6 15 6 2 0 72 22 112

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 27 36 18 7 12 2 0 63 19 109
2014 Indeterminate (permanent) 37 20 18 15 6 3 1 59 22 145
2011 Indeterminate (permanent) 33 27 16 12 7 4 0 64 19 131
2008 Indeterminate (permanent) 25 30 13 15 11 5 1 59 28 112
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Indeterminate (permanent) 37 34 30 109
2014 Indeterminate (permanent) 34 34 32 145
2011 Indeterminate (permanent) 35 31 34 131

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Indeterminate (permanent) 10 18 65 4 0 2 42
2014 Indeterminate (permanent) 23 10 49 6 9999 12 49
2011 Indeterminate (permanent) 23 8 58 2 9999 9 44
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Indeterminate (permanent) 11 89 109
2014 Indeterminate (permanent) 18 82 145

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 55 13
2014 Indeterminate (permanent) 34 26

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 69 13
2014 Indeterminate (permanent) 62 26

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 0 13
2014 Indeterminate (permanent) 0 26

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 0 13

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 0 13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 38 13
2014 Indeterminate (permanent) 38 26

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 48 13
2014 Indeterminate (permanent) 35 26

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 55 13
2014 Indeterminate (permanent) 65 26

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 0 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 60 13
2014 Indeterminate (permanent) 43 26

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 63 13
2014 Indeterminate (permanent) 54 26

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 39 13

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 0 13

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 0 13

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 0 13
2014 Indeterminate (permanent) 23 26

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 0 13
2014 Indeterminate (permanent) 31 25

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 0 13
2014 Indeterminate (permanent) 28 25

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 38 13
2014 Indeterminate (permanent) 24 25

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 55 13
2014 Indeterminate (permanent) 36 25

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 0 13

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Indeterminate (permanent) 100 0 13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 18 16 19 8 3 30 7 53 16 109
2014 Indeterminate (permanent) 15 15 20 6 3 31 10 50 16 145

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 34 30 16 5 2 10 3 74 8 109
2014 Indeterminate (permanent) 29 30 20 7 2 11 1 67 10 145
2011 Indeterminate (permanent) 31 41 15 6 1 4 1 77 8 131
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 28 38 8 13 0 0 13 76 15 109
2014 Indeterminate (permanent) 23 47 10 5 1 2 12 81 7 145
2011 Indeterminate (permanent) 25 45 10 5 1 2 12 81 8 131
2008 Indeterminate (permanent) 25 45 5 5 4 2 13 82 12 112

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 9 19 19 5 2 32 14 51 13 108
2014 Indeterminate (permanent) 13 19 20 5 1 27 15 56 10 145
2011 Indeterminate (permanent) 9 15 16 6 7 33 15 45 24 130

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 37 26 15 5 0 6 11 76 6 109
2014 Indeterminate (permanent) 35 33 5 5 1 9 12 87 7 145
2011 Indeterminate (permanent) 35 35 7 1 2 7 12 87 4 131
2008 Indeterminate (permanent) 29 27 16 4 2 9 13 71 8 112

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 33 27 18 1 1 8 12 75 2 109
2014 Indeterminate (permanent) 33 32 9 0 1 13 12 87 1 145
2011 Indeterminate (permanent) 30 34 13 3 1 9 10 79 5 131
2008 Indeterminate (permanent) 27 34 13 5 4 6 11 73 11 112
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Indeterminate (permanent) 5 95 108
2014 Indeterminate (permanent) 10 90 145

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 18 16 17 3 2 34 11 60 9 108
2014 Indeterminate (permanent) 17 12 18 1 2 38 12 58 7 145

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 33 31 16 3 1 13 3 77 4 108
2014 Indeterminate (permanent) 37 28 18 1 1 14 1 76 3 145
2011 Indeterminate (permanent) 35 39 10 2 1 13 0 86 3 131
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 26 29 22 9 10 0 2 57 20 108

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 18 23 28 16 15 0 1 41 31 108

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 25 28 23 14 8 0 2 54 23 109

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 17 25 24 14 20 0 0 42 34 109

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 45 26 12 6 3 0 8 77 10 109

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 28 35 21 8 7 0 1 63 16 108

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 27 31 23 14 3 1 2 59 17 108

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 24 37 22 10 6 0 1 61 16 108

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 31 32 22 7 7 0 2 64 14 108

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 36 28 16 9 7 1 3 66 17 108

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 63 14 9 10 4 0 0 77 14 109

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 77 9 3 3 2 0 6 92 5 109

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 46 29 11 5 5 0 4 78 11 109

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 56 18 14 8 1 1 3 76 9 109

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 47 14 8 2 1 0 28 85 3 108

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 75 13 5 3 0 0 4 92 3 107

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 80 9 1 2 4 0 5 93 6 108

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 50 36 7 5 0 0 2 88 5 107

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 11 31 36 17 4 0 1 42 21 109

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 6 16 36 23 18 0 1 42 22 108

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 48 39 7 4 2 0 0 87 6 109

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 23 44 18 11 4 0 0 67 15 109
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Indeterminate (permanent) 15 85 109
2014 Indeterminate (permanent) 23 77 145

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Indeterminate (permanent) 76 24 17
2014 Indeterminate (permanent) 82 18 32

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 54 31 7 0 7 0 0 85 7 13
2014 Indeterminate (permanent) 53 29 4 15 0 0 0 82 15 26
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 43 22 17 4 7 3 3 46 54 109

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 34 53

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 44 53

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 28 53

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 44 53

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 5 53

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Indeterminate (permanent) 33 53

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Indeterminate (permanent) 5 68 7 9 4 6 51

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 26 44 11 8 4 0 7 76 13 54

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Indeterminate (permanent) 0 12 14 19 21 8 26 19 60 54
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