2017 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	71	8	0	0	0	0	92	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	43	4	13	0	0	0	84	13	25
2017	Bachelor's degree	24	63	0	7	6	0	0	87	13	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	46	13	12	5	0	0	70	17	46
2014	Secondary or high school graduation certificate or equivalent or less	53	38	4	5	0	0	0	91	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	30	0	10	0	0	0	90	10	30
2014	University certificate or diploma below the bachelor's level	34	38	0	19	0	9	0	79	21	11
2014	Bachelor's degree	36	45	3	9	7	0	0	81	16	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	50	4	6	4	0	0	86	10	52
2011	Secondary or high school graduation certificate or equivalent or less	41	54	0	4	0	0	0	96	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	32	4	7	0	4	0	89	7	28
2011	University certificate or diploma below the bachelor's level	35	24	8	24	8	0	0	59	32	12
2011	Bachelor's degree	38	53	4	5	0	0	0	91	5	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	52	4	11	2	0	0	84	13	59
2008	Secondary or high school graduation certificate or equivalent or less	50	35	5	10	0	0	0	85	10	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	33	3	10	3	0	0	85	13	39
2008	Bachelor's degree	37	48	4	12	0	0	0	85	12	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	53	0	12	5	0	2	83	17	43

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	49	0	0	0	0	0	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	30	0	5	4	0	0	91	9	25
2017	Bachelor's degree	64	34	2	0	0	0	0	98	0	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	19	4	5	0	0	0	92	5	46
2014	Secondary or high school graduation certificate or equivalent or less	64	18	9	4	0	6	0	87	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	20	3	4	0	0	0	93	4	30
2014	University certificate or diploma below the bachelor's level	54	37	0	0	0	9	0	100	0	11
2014	Bachelor's degree	85	10	3	2	0	0	0	95	2	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	14	2	4	2	2	0	92	6	52
2011	Secondary or high school graduation certificate or equivalent or less	57	34	4	0	4	0	0	91	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	22	7	7	0	4	0	85	7	28
2011	University certificate or diploma below the bachelor's level	57	24	11	8	0	0	0	81	8	12
2011	Bachelor's degree	75	20	2	0	3	0	0	95	3	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	21	2	5	0	0	0	93	5	59
2008	Secondary or high school graduation certificate or equivalent or less	75	25	0	0	0	0	0	100	0	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	21	5	15	0	0	0	79	15	39
2008	Bachelor's degree	87	10	2	0	2	0	0	96	2	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	21	5	9	2	0	2	83	12	43

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	35	0	7	0	0	0	93	7	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	22	0	4	5	0	0	91	9	25
2017	Bachelor's degree	74	20	0	6	0	0	0	94	6	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	23	8	9	3	0	0	81	11	46
2014	Secondary or high school graduation certificate or equivalent or less	66	12	9	8	0	0	6	83	8	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	20	13	10	0	0	0	77	10	30
2014	University certificate or diploma below the bachelor's level	52	39	0	0	0	9	0	100	0	11
2014	Bachelor's degree	73	17	5	0	5	0	0	90	5	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	14	8	8	0	0	0	85	8	52
2011	Secondary or high school graduation certificate or equivalent or less	59	23	13	4	0	0	0	82	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	19	7	7	4	4	0	82	11	28
2011	University certificate or diploma below the bachelor's level	41	32	8	19	0	0	0	73	19	12
2011	Bachelor's degree	71	17	8	2	3	0	0	87	5	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	25	3	5	2	0	2	90	7	59
2008	Secondary or high school graduation certificate or equivalent or less	60	10	15	10	5	0	0	70	15	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	18	10	10	3	0	0	77	13	39
2008	Bachelor's degree	69	21	2	4	4	0	0	90	8	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	19	0	12	2	0	2	86	14	43

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	43	0	7	0	0	93	7	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	41	4	4	0	0	93	4	25
2017	Bachelor's degree	42	50	2	5	2	0	92	6	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	36	0	6	8	0	86	14	46
2014	Secondary or high school graduation certificate or equivalent or less	67	29	0	0	5	0	95	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	27	0	7	0	0	93	7	30
2014	University certificate or diploma below the bachelor's level	26	55	0	10	0	9	89	11	11
2014	Bachelor's degree	47	41	5	3	4	0	87	8	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	33	2	8	0	0	90	8	52
2011	Secondary or high school graduation certificate or equivalent or less	49	37	6	4	4	0	85	9	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	29	0	4	7	4	89	11	28
2011	University certificate or diploma below the bachelor's level	43	24	16	16	0	0	68	16	12
2011	Bachelor's degree	61	26	4	9	0	0	87	9	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	20	9	2	4	0	86	5	60

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	43	8	14	0	0	0	78	14	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	37	13	4	0	0	0	84	4	25
2017	Bachelor's degree	36	34	17	9	4	0	0	70	13	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	16	4	4	0	0	76	8	46
2014	Secondary or high school graduation certificate or equivalent or less	33	44	9	5	4	0	6	82	9	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	37	6	3	0	0	0	91	3	30
2014	University certificate or diploma below the bachelor's level	43	38	0	10	0	9	0	89	11	11
2014	Bachelor's degree	48	31	12	3	6	0	0	79	9	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	32	4	6	2	0	0	88	8	52
2011	Secondary or high school graduation certificate or equivalent or less	40	38	9	13	0	0	0	78	13	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	39	11	0	0	4	0	89	0	28
2011	University certificate or diploma below the bachelor's level	24	41	8	19	8	0	0	65	27	12
2011	Bachelor's degree	41	34	11	7	0	0	8	81	7	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	36	5	7	2	0	2	87	8	60
2008	Secondary or high school graduation certificate or equivalent or less	30	45	15	10	0	0	0	75	10	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	33	8	10	3	3	0	79	13	39
2008	Bachelor's degree	31	44	10	8	4	0	4	78	12	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	33	7	16	5	2	2	71	22	43

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	56	0	0	0	0	0	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	29	21	7	5	0	0	67	12	25
2017	Bachelor's degree	50	39	6	4	2	0	0	89	6	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	17	0	12	2	0	0	86	14	46
2014	Secondary or high school graduation certificate or equivalent or less	56	27	12	4	0	0	0	84	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	33	13	0	4	3	0	83	4	30
2014	University certificate or diploma below the bachelor's level	54	17	10	10	0	9	0	78	11	11
2014	Bachelor's degree	57	36	3	0	4	0	0	93	4	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	16	0	6	0	0	0	94	6	52
2011	Secondary or high school graduation certificate or equivalent or less	41	35	19	0	0	0	4	80	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	25	7	0	0	4	0	93	0	28
2011	University certificate or diploma below the bachelor's level	41	32	19	0	8	0	0	73	8	12
2011	Bachelor's degree	55	39	4	0	2	0	0	94	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	16	0	10	0	0	0	90	10	59
2008	Secondary or high school graduation certificate or equivalent or less	60	40	0	0	0	0	0	100	0	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	54	3	8	0	0	0	90	8	39
2008	Bachelor's degree	62	31	6	2	0	0	0	92	2	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	28	5	2	5	2	0	88	7	43

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	49	7	0	0	0	0	93	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	14	4	0	0	0	82	4	25
2017	Bachelor's degree	57	35	2	5	2	0	0	92	7	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	24	2	2	6	0	0	90	8	46
2014	Secondary or high school graduation certificate or equivalent or less	52	35	9	4	0	0	0	87	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	33	13	0	0	0	0	87	0	30
2014	University certificate or diploma below the bachelor's level	44	37	10	0	0	9	0	89	0	11
2014	Bachelor's degree	61	31	0	3	4	0	0	93	7	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	7	2	6	0	0	0	92	6	52
2011	Secondary or high school graduation certificate or equivalent or less	54	28	9	4	0	0	4	86	5	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	21	4	7	0	4	0	89	7	28
2011	University certificate or diploma below the bachelor's level	49	24	19	8	0	0	0	73	8	12
2011	Bachelor's degree	63	33	0	4	0	0	0	96	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	16	1	4	2	0	0	93	5	60
2008	Secondary or high school graduation certificate or equivalent or less	55	40	0	5	0	0	0	95	5	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	46	10	5	0	0	0	85	5	39
2008	Bachelor's degree	62	29	2	8	0	0	0	90	8	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	23	0	5	7	2	0	88	12	43

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	43	7	0	0	0	93	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	38	4	4	0	0	93	4	25
2017	Bachelor's degree	58	35	5	0	2	0	93	2	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	26	5	2	6	0	87	8	46
2014	Secondary or high school graduation certificate or equivalent or less	59	36	0	5	0	0	95	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	33	3	3	0	0	94	3	30
2014	University certificate or diploma below the bachelor's level	43	38	0	10	0	9	89	11	11
2014	Bachelor's degree	64	29	2	4	2	0	93	5	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	27	6	8	0	0	86	8	52

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	35	14	0	0	0	0	86	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	9	17	12	0	0	0	71	12	24
2017	Bachelor's degree	51	33	6	6	2	0	2	87	8	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	19	13	8	0	0	0	79	8	46
2014	Secondary or high school graduation certificate or equivalent or less	53	34	0	9	5	0	0	87	13	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	39	3	3	0	0	0	94	3	30
2014	University certificate or diploma below the bachelor's level	52	10	10	20	0	9	0	68	22	11
2014	Bachelor's degree	65	20	5	4	5	0	0	86	9	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	15	6	6	0	0	0	88	6	52
2011	Secondary or high school graduation certificate or equivalent or less	46	45	5	5	0	0	0	91	5	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	18	11	4	0	7	0	85	4	28
2011	University certificate or diploma below the bachelor's level	57	11	0	24	8	0	0	68	32	12
2011	Bachelor's degree	54	30	2	10	2	0	2	86	12	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	29	1	5	0	0	0	94	5	60

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	48	0	7	0	0	8	93	7	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	28	0	0	0	0	20	100	0	25
2017	Bachelor's degree	30	28	3	7	11	0	22	74	23	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	27	4	6	13	2	29	66	28	46
2014	Secondary or high school graduation certificate or equivalent or less	25	31	13	14	5	0	14	64	21	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	20	10	3	0	0	13	85	4	30
2014	University certificate or diploma below the bachelor's level	43	0	0	0	29	9	18	60	40	11
2014	Bachelor's degree	39	14	9	13	9	4	12	63	26	57
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	16	10	4	16	4	18	62	25	52
2011	Secondary or high school graduation certificate or equivalent or less	31	13	4	9	10	0	32	65	28	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	18	11	11	0	4	11	75	12	28
2011	University certificate or diploma below the bachelor's level	16	27	16	0	32	0	8	47	35	12
2011	Bachelor's degree	22	31	8	11	7	4	18	68	22	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	12	9	10	14	3	28	52	35	60
2008	Secondary or high school graduation certificate or equivalent or less	50	15	5	5	5	0	20	81	13	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	15	8	10	5	0	13	74	18	39
2008	Bachelor's degree	38	29	8	2	6	2	15	81	9	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	5	12	19	21	0	21	35	50	43

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	49	14	8	0	0	0	78	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	40	7	3	9	0	0	81	12	25
2017	Bachelor's degree	44	39	13	4	0	0	0	83	4	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	34	2	4	9	0	0	86	12	46
2014	Secondary or high school graduation certificate or equivalent or less	51	34	12	4	0	0	0	84	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	26	7	3	0	0	0	90	3	30
2014	University certificate or diploma below the bachelor's level	18	53	19	10	0	0	0	71	10	11
2014	Bachelor's degree	46	39	6	9	0	0	0	85	9	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	22	2	4	2	0	0	92	6	52
2011	Secondary or high school graduation certificate or equivalent or less	54	22	19	0	4	0	0	77	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	21	7	7	0	4	0	85	7	28
2011	University certificate or diploma below the bachelor's level	49	16	19	8	8	0	0	65	16	12
2011	Bachelor's degree	59	35	4	2	0	0	0	94	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	26	3	2	5	0	0	90	7	60
2008	Secondary or high school graduation certificate or equivalent or less	50	45	0	5	0	0	0	95	5	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	51	8	3	0	0	0	90	3	39
2008	Bachelor's degree	48	35	12	4	0	0	2	84	4	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	28	5	0	9	0	0	86	9	43

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	65	7	0	0	0	0	93	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	31	19	6	0	0	0	74	6	25
2017	Bachelor's degree	47	38	9	4	2	0	0	85	6	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	33	6	13	5	0	4	74	19	46
2014	Secondary or high school graduation certificate or equivalent or less	52	24	10	15	0	0	0	76	15	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	20	16	10	0	0	0	74	10	30
2014	University certificate or diploma below the bachelor's level	34	17	19	0	29	0	0	52	29	11
2014	Bachelor's degree	49	32	9	7	4	0	0	81	11	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	40	6	4	6	0	0	84	10	52
2011	Secondary or high school graduation certificate or equivalent or less	40	51	4	4	0	0	0	91	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	33	7	7	4	4	0	82	11	28
2011	University certificate or diploma below the bachelor's level	16	33	27	16	8	0	0	49	24	12
2011	Bachelor's degree	47	35	9	6	2	0	2	83	8	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	38	7	4	7	0	0	82	11	60

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	19	8	14	14	0	64	29	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	42	7	0	0	0	93	0	25
2017	Bachelor's degree	27	54	9	8	2	0	81	10	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36	12	6	7	6	74	14	46

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	22	19	0	7	0	74	7	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	48	4	0	0	0	96	0	25
2017	Bachelor's degree	48	37	4	9	2	0	85	11	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	30	4	4	2	0	89	6	46
2014	Secondary or high school graduation certificate or equivalent or less	45	47	8	0	0	0	92	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	29	16	0	0	0	84	0	30
2014	University certificate or diploma below the bachelor's level	35	46	9	0	10	0	81	10	11
2014	Bachelor's degree	61	30	7	2	0	0	91	2	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	28	4	4	0	0	92	4	52
2011	Secondary or high school graduation certificate or equivalent or less	49	23	28	0	0	0	72	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	22	4	0	0	4	96	0	28
2011	University certificate or diploma below the bachelor's level	49	35	8	8	0	0	84	8	12
2011	Bachelor's degree	67	29	2	2	0	0	96	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	31	2	2	2	0	95	4	60
2008	Secondary or high school graduation certificate or equivalent or less	65	30	5	0	0	0	95	0	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	33	0	3	0	5	97	3	39
2008	Bachelor's degree	63	25	8	4	0	0	88	4	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	35	2	5	5	0	88	9	43

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	43	13	16	0	71	16	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	36	13	11	0	77	11	24
2017	Bachelor's degree	44	37	14	2	4	81	6	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	24	9	7	11	73	18	46

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	41	7	0	0	0	93	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	34	8	4	0	0	88	4	25
2017	Bachelor's degree	55	34	7	4	0	0	89	4	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	22	7	2	4	0	86	7	46
2014	Secondary or high school graduation certificate or equivalent or less	55	40	0	5	0	0	95	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	13	10	3	0	0	87	3	30
2014	University certificate or diploma below the bachelor's level	63	28	9	0	0	0	91	0	11
2014	Bachelor's degree	66	27	3	3	0	0	93	3	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	12	2	4	0	0	94	4	52
2011	Secondary or high school graduation certificate or equivalent or less	53	32	10	4	0	0	85	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	21	0	0	0	4	100	0	28
2011	University certificate or diploma below the bachelor's level	65	27	8	0	0	0	92	0	12
2011	Bachelor's degree	71	21	6	2	0	0	92	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	18	6	2	0	0	93	2	60

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	49	14	16	7	0	0	64	22	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	41	14	3	4	0	0	79	7	25
2017	Bachelor's degree	50	31	8	10	2	0	0	81	12	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	35	10	5	7	0	0	78	12	46
2014	Secondary or high school graduation certificate or equivalent or less	25	31	34	5	0	6	0	59	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	40	7	3	3	0	0	87	6	30
2014	University certificate or diploma below the bachelor's level	34	0	47	10	10	0	0	34	20	11
2014	Bachelor's degree	41	38	11	5	5	0	0	79	10	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	30	6	2	4	0	0	88	6	52
2011	Secondary or high school graduation certificate or equivalent or less	40	31	13	16	0	0	0	71	16	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	21	7	4	0	4	0	89	4	28
2011	University certificate or diploma below the bachelor's level	32	43	0	24	0	0	0	76	24	12
2011	Bachelor's degree	56	23	10	4	5	0	2	81	9	48
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	43	5	4	3	0	0	88	7	60

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	56	7	0	0	0	0	93	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	34	6	7	0	0	0	86	7	25
2017	Bachelor's degree	44	43	8	4	2	0	0	86	6	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	43	7	2	12	0	4	78	14	46
2014	Secondary or high school graduation certificate or equivalent or less	41	30	12	10	0	6	0	76	11	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	27	16	6	0	0	0	78	6	30
2014	University certificate or diploma below the bachelor's level	25	27	29	10	10	0	0	52	20	11
2014	Bachelor's degree	52	20	16	4	9	0	0	71	13	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	29	2	6	2	0	0	90	8	52

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	41	22	8	0	0	0	70	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	39	12	4	0	0	0	84	4	25
2017	Bachelor's degree	39	37	11	9	4	0	0	76	13	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	48	12	2	6	0	0	80	9	46
2014	Secondary or high school graduation certificate or equivalent or less	43	42	0	4	5	6	0	91	9	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	40	3	3	0	0	0	94	3	30
2014	University certificate or diploma below the bachelor's level	27	32	30	11	0	0	0	59	11	10
2014	Bachelor's degree	53	33	9	4	2	0	0	86	5	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	33	4	4	2	0	0	90	6	52
2011	Secondary or high school graduation certificate or equivalent or less	44	28	19	9	0	0	0	72	9	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	28	4	0	0	4	4	96	0	28
2011	University certificate or diploma below the bachelor's level	32	16	19	24	8	0	0	49	33	12
2011	Bachelor's degree	58	31	4	0	5	0	2	91	5	48
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	32	8	5	0	2	0	87	5	60

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	38	23	0	0	0	77	0	12
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	25	4	12	4	0	81	16	25
2017	Bachelor's degree	49	42	6	0	2	2	93	2	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	28	9	4	6	2	81	11	46
2014	Secondary or high school graduation certificate or equivalent or less	62	22	16	0	0	0	84	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	23	6	4	3	0	87	7	30
2014	University certificate or diploma below the bachelor's level	36	47	17	0	0	0	83	0	11
2014	Bachelor's degree	57	29	8	6	0	0	86	6	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	20	2	4	2	0	92	6	52
2011	Secondary or high school graduation certificate or equivalent or less	50	35	10	4	0	0	85	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	21	7	4	0	4	89	4	28
2011	University certificate or diploma below the bachelor's level	57	19	8	8	8	0	76	16	12
2011	Bachelor's degree	59	37	2	2	0	0	96	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	29	7	4	0	0	89	4	60
2008	Secondary or high school graduation certificate or equivalent or less	45	45	5	5	0	0	90	5	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	49	8	0	0	0	92	0	39
2008	Bachelor's degree	62	31	4	4	0	0	92	4	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	30	2	7	5	0	86	12	43

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	58	7	8	0	0	0	86	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	41	7	10	0	0	0	83	10	25
2017	Bachelor's degree	41	28	13	9	7	2	0	71	16	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	48	21	2	6	0	4	69	9	46
2014	Secondary or high school graduation certificate or equivalent or less	47	40	4	0	5	0	5	91	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	23	13	0	0	0	0	87	0	30
2014	University certificate or diploma below the bachelor's level	34	38	0	10	10	9	0	78	22	11
2014	Bachelor's degree	46	31	15	5	2	0	0	78	7	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	29	16	9	6	0	0	69	15	52
2011	Secondary or high school graduation certificate or equivalent or less	50	37	9	4	0	0	0	87	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	32	11	4	0	4	0	85	4	28
2011	University certificate or diploma below the bachelor's level	16	35	32	8	8	0	0	51	16	12
2011	Bachelor's degree	26	31	26	4	13	0	0	57	17	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	19	23	17	2	0	0	58	18	60
2008	Secondary or high school graduation certificate or equivalent or less	35	35	20	10	0	0	0	70	10	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	26	36	3	5	0	0	56	8	39
2008	Bachelor's degree	33	38	13	12	2	0	2	73	14	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	23	16	23	9	2	0	50	33	43

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	43	30	19	0	0	0	19	51	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	27	23	8	10	10	5	22	51	25
2017	Bachelor's degree	12	24	39	10	13	0	2	23	37	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	23	37	18	10	0	0	28	35	46
2014	Secondary or high school graduation certificate or equivalent or less	0	23	26	31	15	0	4	48	24	22
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	16	38	14	23	3	3	39	21	30
2014	University certificate or diploma below the bachelor's level	0	27	29	34	10	0	0	44	27	11
2014	Bachelor's degree	4	16	39	19	23	0	0	41	20	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	12	38	35	11	0	2	47	14	51
2011	Secondary or high school graduation certificate or equivalent or less	5	35	18	28	14	0	0	42	40	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	28	28	25	15	4	0	41	29	28
2011	University certificate or diploma below the bachelor's level	19	41	16	24	0	0	0	24	59	12
2011	Bachelor's degree	11	9	43	22	14	0	2	37	20	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	17	23	32	15	3	9	53	21	60
2008	Secondary or high school graduation certificate or equivalent or less	0	32	37	16	5	0	11	24	35	19
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	38	31	15	3	0	3	18	50	39
2008	Bachelor's degree	6	25	40	19	6	2	2	26	32	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	16	42	16	16	2	2	34	22	43

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	29	29	27	8	0	0	35	36	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	7	18	32	28	4	0	62	20	25
2017	Bachelor's degree	4	19	25	25	17	0	10	48	25	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	4	32	30	19	0	0	48	20	46
2014	Secondary or high school graduation certificate or equivalent or less	0	9	25	30	26	6	4	62	9	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	7	24	27	27	6	6	62	11	30
2014	University certificate or diploma below the bachelor's level	10	9	18	37	16	0	10	59	21	11
2014	Bachelor's degree	4	4	15	38	36	0	3	76	8	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	8	22	35	29	0	4	67	11	51
2011	Secondary or high school graduation certificate or equivalent or less	9	29	26	18	13	0	4	32	40	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11	18	28	33	11	0	68	12	28
2011	University certificate or diploma below the bachelor's level	16	8	35	32	8	0	0	41	24	12
2011	Bachelor's degree	7	8	19	40	18	2	6	63	16	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	2	21	39	28	3	7	75	2	60
2008	Secondary or high school graduation certificate or equivalent or less	0	10	50	10	10	5	15	25	13	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	13	33	26	15	3	3	43	22	39
2008	Bachelor's degree	0	13	27	33	17	2	8	55	15	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	12	35	21	26	2	5	50	13	43

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	16	35	41	0	0	0	41	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14	48	14	10	4	10	28	16	25
2017	Bachelor's degree	8	13	19	31	22	2	5	57	22	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	16	33	29	16	0	0	45	22	46
2014	Secondary or high school graduation certificate or equivalent or less	8	18	28	22	18	0	6	43	27	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	13	41	21	20	3	0	42	17	30
2014	University certificate or diploma below the bachelor's level	20	37	26	0	17	0	0	17	57	11
2014	Bachelor's degree	5	13	24	24	33	0	2	57	19	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	10	25	35	23	0	4	59	14	52
2011	Secondary or high school graduation certificate or equivalent or less	13	6	37	22	18	0	4	42	20	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	7	54	14	18	4	0	33	11	28
2011	University certificate or diploma below the bachelor's level	41	24	16	19	0	0	0	19	65	12
2011	Bachelor's degree	11	17	25	28	16	0	4	46	29	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	6	30	31	20	3	5	56	12	60
2008	Secondary or high school graduation certificate or equivalent or less	5	15	30	20	15	0	15	41	24	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	18	32	13	16	0	5	31	36	38
2008	Bachelor's degree	19	17	29	23	4	2	6	29	40	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	16	30	19	7	2	2	27	41	43

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	8	51	19	22	0	0	41	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	12	34	18	36	0	0	54	12	25
2017	Bachelor's degree	2	13	25	31	26	0	4	59	15	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	2	31	36	18	2	4	57	10	46
2014	Secondary or high school graduation certificate or equivalent or less	0	14	35	27	13	6	4	45	16	22
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	0	32	39	26	0	3	67	0	30
2014	University certificate or diploma below the bachelor's level	0	29	18	53	0	0	0	53	29	11
2014	Bachelor's degree	2	5	29	37	27	0	0	64	7	57
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	6	13	56	23	0	2	80	6	52
2011	Secondary or high school graduation certificate or equivalent or less	13	15	28	26	13	0	4	42	29	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	4	28	43	21	4	0	67	4	28
2011	University certificate or diploma below the bachelor's level	24	8	32	16	8	0	11	27	36	12
2011	Bachelor's degree	5	6	25	37	26	0	2	64	11	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	11	27	23	30	3	4	57	13	60
2008	Secondary or high school graduation certificate or equivalent or less	5	5	25	40	20	0	5	63	11	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	21	28	23	15	0	5	41	30	39
2008	Bachelor's degree	4	19	33	35	6	2	2	42	24	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	16	26	26	16	2	2	44	29	43

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	30	40	8	8	0	0	16	44	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	31	21	7	25	0	9	35	42	25
2017	Bachelor's degree	18	25	22	14	17	0	4	33	45	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	26	22	18	11	4	0	30	48	46
2014	Secondary or high school graduation certificate or equivalent or less	4	17	38	25	16	0	0	41	21	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	13	36	18	26	3	3	48	14	30
2014	University certificate or diploma below the bachelor's level	0	29	37	25	0	0	10	27	32	11
2014	Bachelor's degree	10	13	32	27	16	2	0	44	23	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	24	22	22	18	0	6	43	34	52
2011	Secondary or high school graduation certificate or equivalent or less	15	37	22	13	9	0	4	23	54	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14	29	25	21	4	7	51	16	28
2011	University certificate or diploma below the bachelor's level	32	24	8	16	8	0	11	27	64	12
2011	Bachelor's degree	13	24	24	25	10	0	4	36	39	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	22	27	20	14	3	3	37	35	60
2008	Secondary or high school graduation certificate or equivalent or less	10	30	25	5	20	0	10	28	44	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	31	28	23	8	0	0	31	41	39
2008	Bachelor's degree	12	27	20	24	12	4	2	38	42	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	26	28	21	5	2	2	27	44	43

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	7	36	34	8	0	0	41	22	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	26	15	14	21	10	9	43	39	25
2017	Bachelor's degree	6	13	25	24	21	0	11	51	21	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	8	17	43	22	2	2	68	14	45
2014	Secondary or high school graduation certificate or equivalent or less	0	13	29	31	24	4	0	57	13	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	10	19	20	38	6	3	64	14	30
2014	University certificate or diploma below the bachelor's level	0	9	10	46	25	0	10	79	10	11
2014	Bachelor's degree	3	7	12	36	38	2	2	76	11	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	2	21	37	33	2	6	75	2	52
2011	Secondary or high school graduation certificate or equivalent or less	9	28	28	9	22	0	4	32	38	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	7	21	33	21	14	4	66	9	28
2011	University certificate or diploma below the bachelor's level	16	19	33	24	8	0	0	32	35	12
2011	Bachelor's degree	7	11	16	41	22	0	4	65	18	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	12	17	32	25	6	9	67	13	60
2008	Secondary or high school graduation certificate or equivalent or less	5	40	15	10	20	10	0	33	50	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	28	28	26	5	5	0	32	38	39
2008	Bachelor's degree	0	14	31	29	18	6	2	51	15	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	14	42	28	5	5	2	35	20	43

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	23	29	32	8	8	0	44	25	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	19	35	14	22	0	10	40	21	25
2017	Bachelor's degree	6	4	38	27	22	0	4	51	10	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	24	23	31	17	0	0	47	29	46
2014	Secondary or high school graduation certificate or equivalent or less	8	13	31	38	10	0	0	48	21	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	0	36	27	31	3	0	59	3	30
2014	University certificate or diploma below the bachelor's level	20	37	27	16	0	0	0	16	57	11
2014	Bachelor's degree	3	11	34	29	23	0	0	52	14	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	6	29	35	19	0	6	57	12	52

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	14	0	8	0	0	0	92	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	26	5	0	4	0	0	91	4	25
2017	Bachelor's degree	73	21	2	5	0	0	0	93	5	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	21	2	10	2	0	0	86	12	46
2014	Secondary or high school graduation certificate or equivalent or less	72	21	0	4	0	0	4	96	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	17	6	10	0	0	3	83	11	30
2014	University certificate or diploma below the bachelor's level	71	10	10	0	0	9	0	89	0	11
2014	Bachelor's degree	85	10	0	2	4	0	0	95	5	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	14	4	8	2	0	0	86	10	52
2011	Secondary or high school graduation certificate or equivalent or less	82	9	0	9	0	0	0	91	9	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	22	4	11	0	4	0	85	11	28
2011	University certificate or diploma below the bachelor's level	57	35	0	8	0	0	0	92	8	12
2011	Bachelor's degree	71	22	4	0	3	0	0	93	3	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	14	3	3	0	0	2	93	3	59
2008	Secondary or high school graduation certificate or equivalent or less	70	20	5	5	0	0	0	90	5	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	85	8	3	3	3	0	0	92	5	39
2008	Bachelor's degree	84	8	2	2	2	0	2	94	4	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	12	0	7	2	0	2	90	10	43

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	23	18	22	8	14	0	44	35	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	21	18	12	0	4	4	68	13	25
2017	Bachelor's degree	34	36	11	10	8	0	2	71	18	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	19	23	16	6	12	0	50	24	46
2014	Secondary or high school graduation certificate or equivalent or less	45	20	8	0	17	4	6	72	19	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	27	6	0	6	6	3	86	7	30
2014	University certificate or diploma below the bachelor's level	52	20	0	20	0	9	0	78	22	11
2014	Bachelor's degree	40	28	12	7	9	3	0	70	17	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	29	17	6	6	0	6	69	13	52

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	47	7	8	0	0	0	86	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	15	18	4	0	4	0	77	4	25
2017	Bachelor's degree	45	38	6	7	4	0	0	83	11	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	25	10	9	10	0	0	71	19	46
2014	Secondary or high school graduation certificate or equivalent or less	60	32	0	5	4	0	0	91	9	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	27	7	3	3	0	0	87	6	30
2014	University certificate or diploma below the bachelor's level	63	8	10	10	0	9	0	78	11	11
2014	Bachelor's degree	56	25	2	9	7	0	2	82	16	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	28	4	10	2	2	0	84	12	52

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	50	21	8	0	0	0	71	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	37	12	7	0	4	4	79	8	25
2017	Bachelor's degree	37	44	8	8	2	2	0	82	10	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	40	15	7	2	0	0	77	9	46
2014	Secondary or high school graduation certificate or equivalent or less	22	57	13	9	0	0	0	79	9	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	33	10	3	0	3	0	87	3	30
2014	University certificate or diploma below the bachelor's level	43	28	10	10	9	0	0	71	19	11
2014	Bachelor's degree	53	28	11	5	2	2	0	82	7	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	31	6	6	4	0	2	84	10	52
2011	Secondary or high school graduation certificate or equivalent or less	40	32	15	9	0	4	0	75	9	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	37	11	0	0	4	0	89	0	28
2011	University certificate or diploma below the bachelor's level	8	49	8	16	8	11	0	64	27	12
2011	Bachelor's degree	41	43	8	6	0	2	0	86	6	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	38	3	8	0	2	2	88	8	60
2008	Secondary or high school graduation certificate or equivalent or less	30	50	5	5	0	5	5	89	6	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	51	8	8	3	0	0	82	10	39
2008	Bachelor's degree	39	43	6	6	0	2	4	88	6	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	42	2	12	0	2	2	85	12	43

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	35	21	14	8	7	0	54	24	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	25	14	4	7	9	6	70	13	25
2017	Bachelor's degree	33	37	6	9	4	9	2	79	15	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	35	17	9	9	7	0	63	19	46
2014	Secondary or high school graduation certificate or equivalent or less	34	26	13	13	0	10	4	70	15	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	36	10	3	0	10	0	86	3	30
2014	University certificate or diploma below the bachelor's level	52	0	20	20	9	0	0	52	29	11
2014	Bachelor's degree	58	17	9	3	6	5	2	81	10	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	26	4	8	6	8	2	80	16	52
2011	Secondary or high school graduation certificate or equivalent or less	49	19	15	4	4	9	0	74	10	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	19	14	4	0	11	0	80	4	28
2011	University certificate or diploma below the bachelor's level	24	16	0	24	8	27	0	56	44	12
2011	Bachelor's degree	47	31	12	2	3	6	0	82	5	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	24	13	2	4	3	2	81	6	60
2008	Secondary or high school graduation certificate or equivalent or less	45	30	10	0	0	15	0	88	0	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	47	8	5	5	3	0	81	11	38
2008	Bachelor's degree	47	25	12	0	4	8	4	82	4	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	14	7	5	5	7	2	82	10	43

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	16	40	30	0	14	0	18	35	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	28	27	11	0	10	6	55	13	25
2017	Bachelor's degree	12	36	13	12	13	13	0	56	29	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	19	23	22	13	12	2	32	41	46
2014	Secondary or high school graduation certificate or equivalent or less	18	19	18	21	13	8	4	41	38	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	24	3	13	3	19	0	76	20	30
2014	University certificate or diploma below the bachelor's level	43	9	29	0	19	0	0	52	19	11
2014	Bachelor's degree	22	18	18	23	6	8	5	46	33	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	28	11	22	2	16	2	57	30	52

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	52	0	0	0	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	30	12	3	0	85	3	25
2017	Bachelor's degree	47	47	2	2	2	94	4	44
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	35	11	4	4	82	7	46
2014	Secondary or high school graduation certificate or equivalent or less	59	37	4	0	0	96	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	36	0	0	0	100	0	30
2014	University certificate or diploma below the bachelor's level	53	18	10	10	9	71	19	11
2014	Bachelor's degree	56	34	4	5	0	91	5	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	33	2	6	0	92	6	52

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	41	14	8	0	0	0	78	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	21	10	4	0	0	0	86	4	25
2017	Bachelor's degree	45	42	9	2	2	0	0	87	4	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	42	2	4	12	0	4	81	17	46
2014	Secondary or high school graduation certificate or equivalent or less	47	34	14	0	5	0	0	81	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	13	6	7	3	3	0	84	10	30
2014	University certificate or diploma below the bachelor's level	52	9	20	10	10	0	0	61	20	11
2014	Bachelor's degree	50	25	12	11	2	0	0	75	12	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	15	10	6	6	0	2	78	12	52
2011	Secondary or high school graduation certificate or equivalent or less	44	37	10	9	0	0	0	81	9	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	33	7	7	0	4	0	85	7	28
2011	University certificate or diploma below the bachelor's level	41	24	11	16	8	0	0	65	24	12
2011	Bachelor's degree	53	37	4	2	4	0	0	90	6	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	27	4	9	2	0	3	85	11	60
2008	Secondary or high school graduation certificate or equivalent or less	65	15	15	5	0	0	0	80	5	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	31	18	5	3	3	0	74	8	39
2008	Bachelor's degree	53	35	6	6	0	0	0	88	6	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	19	5	9	0	2	2	85	10	43

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	34	22	8	0	0	0	70	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	14	13	0	0	4	0	87	0	25
2017	Bachelor's degree	49	37	12	0	2	0	0	86	2	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	26	12	2	6	0	7	79	9	46
2014	Secondary or high school graduation certificate or equivalent or less	39	45	12	5	0	0	0	83	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	16	10	0	0	3	0	90	0	30
2014	University certificate or diploma below the bachelor's level	52	9	10	20	10	0	0	61	29	11
2014	Bachelor's degree	51	31	9	7	2	0	0	82	9	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	16	6	6	2	0	2	86	8	52
2011	Secondary or high school graduation certificate or equivalent or less	40	37	10	13	0	0	0	77	13	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	28	7	4	0	4	0	89	4	28
2011	University certificate or diploma below the bachelor's level	41	35	8	8	8	0	0	76	16	12
2011	Bachelor's degree	68	20	4	0	4	2	2	92	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	11	4	4	5	2	2	87	9	60
2008	Secondary or high school graduation certificate or equivalent or less	65	25	5	5	0	0	0	90	5	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	44	10	0	3	5	0	86	3	39
2008	Bachelor's degree	63	24	6	4	0	2	2	90	4	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	16	12	5	0	2	2	83	5	43

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	40	7	23	0	0	0	70	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	28	4	4	0	4	0	92	4	25
2017	Bachelor's degree	47	39	9	3	2	0	0	87	4	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	28	9	4	10	0	4	76	15	45
2014	Secondary or high school graduation certificate or equivalent or less	43	44	8	5	0	0	0	87	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	23	7	0	3	3	0	90	3	30
2014	University certificate or diploma below the bachelor's level	52	19	10	10	10	0	0	71	20	11
2014	Bachelor's degree	47	37	11	3	2	0	0	84	5	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	29	4	4	2	0	2	90	6	52
2011	Secondary or high school graduation certificate or equivalent or less	50	31	4	4	6	0	4	85	11	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	26	14	4	0	4	0	82	4	28
2011	University certificate or diploma below the bachelor's level	59	16	0	16	8	0	0	76	24	12
2011	Bachelor's degree	60	28	4	2	6	0	0	88	8	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	28	5	5	6	0	2	84	11	60
2008	Secondary or high school graduation certificate or equivalent or less	55	30	10	5	0	0	0	85	5	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	41	5	5	3	0	0	87	8	39
2008	Bachelor's degree	55	37	4	2	2	0	0	92	4	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	21	9	2	2	2	2	85	5	43

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	79	21	0	0	0	0	0	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	85	15	0	0	0	0	0	100	0	25
2017	Bachelor's degree	82	15	2	0	0	0	2	98	0	44
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	11	3	2	0	0	7	95	2	46
2014	Secondary or high school graduation certificate or equivalent or less	91	9	0	0	0	0	0	100	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	90	7	0	4	0	0	0	96	4	30
2014	University certificate or diploma below the bachelor's level	61	29	0	0	10	0	0	90	10	11
2014	Bachelor's degree	88	9	0	2	2	0	0	96	4	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	88	4	2	4	0	0	2	94	4	52
2011	Secondary or high school graduation certificate or equivalent or less	87	9	0	4	0	0	0	96	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	18	0	4	0	4	0	96	4	28
2011	University certificate or diploma below the bachelor's level	84	0	8	8	0	0	0	84	8	12
2011	Bachelor's degree	86	10	0	2	2	0	0	96	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	88	7	2	2	0	0	2	97	2	60
2008	Secondary or high school graduation certificate or equivalent or less	89	11	0	0	0	0	0	100	0	19
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	87	8	0	5	0	0	0	95	5	39
2008	Bachelor's degree	85	12	2	2	0	0	0	96	2	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	86	5	0	5	0	2	2	95	5	43

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	26	0	8	0	0	0	92	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	18	4	4	8	0	7	83	13	25
2017	Bachelor's degree	72	20	3	4	0	0	2	94	4	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	12	9	2	0	0	4	88	2	46
2014	Secondary or high school graduation certificate or equivalent or less	43	35	14	5	0	0	4	81	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	30	3	7	3	3	4	86	11	30
2014	University certificate or diploma below the bachelor's level	61	10	20	0	0	9	0	78	0	11
2014	Bachelor's degree	71	16	6	4	4	0	0	87	8	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	83	13	2	0	0	0	2	98	0	52
2011	Secondary or high school graduation certificate or equivalent or less	46	37	0	13	4	0	0	82	18	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	21	4	7	4	7	4	84	12	28
2011	University certificate or diploma below the bachelor's level	59	0	16	16	8	0	0	59	24	12
2011	Bachelor's degree	50	30	10	2	4	4	0	83	6	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	21	17	2	0	2	2	81	2	60

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	41	7	16	0	0	78	16	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	11	7	12	0	0	81	12	25
2017	Bachelor's degree	64	26	8	0	2	0	91	2	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	23	4	3	2	4	91	5	46

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	41	22	0	0	0	78	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	20	11	8	0	0	81	8	25
2017	Bachelor's degree	78	16	4	0	2	0	94	2	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	20	8	6	2	4	83	8	46

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	26	14	23	0	0	0	62	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	11	14	5	0	0	0	81	5	25
2017	Bachelor's degree	62	25	9	2	2	0	0	87	4	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	20	12	0	8	0	4	80	8	46
2014	Secondary or high school graduation certificate or equivalent or less	55	36	4	5	0	0	0	91	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	23	4	3	0	3	0	93	3	30
2014	University certificate or diploma below the bachelor's level	52	0	39	0	0	9	0	57	0	11
2014	Bachelor's degree	58	24	4	9	5	0	0	83	14	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	16	6	4	4	0	2	86	8	52

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	13	48	14	7	0	18	74	8	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	33	21	6	10	12	58	18	18
2014	Bachelor's degree	38	49	0	7	0	6	93	7	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	4	10	5	10	78	17	21

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	56	13	8	8	0	71	16	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	39	18	7	0	0	74	7	25
2017	Bachelor's degree	39	35	8	9	2	7	79	12	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	24	20	9	6	4	64	15	46
2014	Secondary or high school graduation certificate or equivalent or less	38	47	5	5	0	6	90	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	24	10	0	0	0	90	0	30
2014	University certificate or diploma below the bachelor's level	26	17	18	20	19	0	43	39	11
2014	Bachelor's degree	46	31	11	7	6	0	76	13	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	33	8	4	4	4	84	8	52
2011	Secondary or high school graduation certificate or equivalent or less	28	43	15	14	0	0	71	14	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	32	7	7	0	7	85	8	28
2011	University certificate or diploma below the bachelor's level	35	16	8	8	24	8	56	35	12
2011	Bachelor's degree	42	43	8	2	3	2	87	5	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	39	10	3	0	2	86	3	60

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	41	14	22	14	0	49	36	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	42	14	7	4	0	75	11	25
2017	Bachelor's degree	25	37	14	18	6	0	62	23	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	28	17	13	10	2	58	24	46
2014	Secondary or high school graduation certificate or equivalent or less	34	55	0	5	0	6	95	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	37	10	3	0	3	86	3	30
2014	University certificate or diploma below the bachelor's level	42	10	10	20	19	0	52	39	11
2014	Bachelor's degree	48	25	8	16	2	0	74	18	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	31	14	4	4	0	78	8	52
2011	Secondary or high school graduation certificate or equivalent or less	19	44	23	4	4	4	66	9	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	32	0	18	0	4	82	18	28
2011	University certificate or diploma below the bachelor's level	27	16	16	16	24	0	43	41	12
2011	Bachelor's degree	42	37	8	10	3	0	79	13	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	35	13	2	0	0	86	2	60
2008	Secondary or high school graduation certificate or equivalent or less	25	30	15	15	10	5	58	26	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	28	15	13	3	3	68	16	39
2008	Bachelor's degree	39	31	10	12	8	0	71	20	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	35	12	9	9	0	70	19	43

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	35	21	22	7	8	46	31	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	40	16	7	4	11	69	12	25
2017	Bachelor's degree	18	37	13	22	6	5	57	29	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	31	10	32	9	2	49	41	46
2014	Secondary or high school graduation certificate or equivalent or less	18	63	4	9	0	6	86	10	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	26	20	7	0	3	72	7	30
2014	University certificate or diploma below the bachelor's level	25	27	20	10	19	0	52	29	11
2014	Bachelor's degree	34	31	16	14	2	3	68	16	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	39	8	12	4	2	76	16	52
2011	Secondary or high school graduation certificate or equivalent or less	18	43	20	9	0	9	68	10	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	43	7	11	0	7	81	11	28
2011	University certificate or diploma below the bachelor's level	0	59	16	0	24	0	59	24	12
2011	Bachelor's degree	20	57	8	8	5	2	79	13	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	44	12	7	0	7	79	8	60
2008	Secondary or high school graduation certificate or equivalent or less	15	40	25	15	0	5	58	16	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	31	21	10	3	5	65	14	39
2008	Bachelor's degree	18	33	22	12	8	8	55	21	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	51	7	12	9	2	71	21	43

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	43	21	7	14	8	0	55	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	41	11	7	4	11	0	76	12	25
2017	Bachelor's degree	23	34	14	15	4	9	0	63	22	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	25	23	7	11	0	0	59	18	46
2014	Secondary or high school graduation certificate or equivalent or less	24	50	8	0	5	14	0	85	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	33	14	4	0	10	0	81	4	30
2014	University certificate or diploma below the bachelor's level	33	10	29	10	19	0	0	43	29	11
2014	Bachelor's degree	42	29	9	10	6	3	0	74	17	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	24	12	4	6	2	0	78	10	52
2011	Secondary or high school graduation certificate or equivalent or less	15	51	20	10	0	5	0	69	10	20
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	35	14	0	0	7	0	85	0	28
2011	University certificate or diploma below the bachelor's level	19	49	0	8	24	0	0	68	32	12
2011	Bachelor's degree	40	35	15	6	3	2	0	76	9	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	31	10	7	0	2	0	82	7	60
2008	Secondary or high school graduation certificate or equivalent or less	25	35	20	15	0	5	0	63	16	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	46	8	10	5	8	0	75	17	39
2008	Bachelor's degree	20	45	14	12	6	2	2	67	18	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	30	9	9	9	5	0	71	20	43

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	35	29	29	0	0	43	29	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	30	18	7	0	7	73	8	25
2017	Bachelor's degree	21	31	18	20	7	2	53	28	44
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	45	10	22	11	0	57	33	46
2014	Secondary or high school graduation certificate or equivalent or less	26	53	8	13	0	0	79	13	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	33	16	0	0	3	83	0	30
2014	University certificate or diploma below the bachelor's level	25	17	29	10	19	0	42	29	11
2014	Bachelor's degree	31	42	18	7	2	0	73	8	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	42	6	8	6	2	80	14	52
2011	Secondary or high school graduation certificate or equivalent or less	9	49	14	18	5	5	61	24	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	47	11	4	0	7	85	4	28
2011	University certificate or diploma below the bachelor's level	11	41	16	8	24	0	51	32	12
2011	Bachelor's degree	20	46	15	17	3	0	66	19	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	52	2	12	4	0	82	16	60
2008	Secondary or high school graduation certificate or equivalent or less	30	40	10	15	5	0	70	20	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	44	13	10	3	3	74	13	39
2008	Bachelor's degree	22	39	8	25	4	2	62	30	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	49	5	12	5	0	79	16	43

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	86	7	8	0	0	86	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	45	7	0	0	0	93	0	25
2017	Bachelor's degree	29	44	13	9	6	0	72	14	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	33	12	15	2	0	71	17	46
2014	Secondary or high school graduation certificate or equivalent or less	35	50	15	0	0	0	85	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	17	13	0	0	0	87	0	30
2014	University certificate or diploma below the bachelor's level	34	38	20	0	9	0	71	9	11
2014	Bachelor's degree	55	35	8	0	2	0	90	2	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	26	10	0	0	0	90	0	52
2011	Secondary or high school graduation certificate or equivalent or less	37	41	13	9	0	0	78	9	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	46	0	4	4	4	93	7	28
2011	University certificate or diploma below the bachelor's level	27	41	8	16	8	0	68	24	12
2011	Bachelor's degree	41	45	6	7	0	2	87	7	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	33	3	13	2	0	82	14	59

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	71	7	0	0	0	0	93	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	27	0	0	0	7	0	100	0	25
2017	Bachelor's degree	54	35	4	2	2	3	0	92	4	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	37	8	2	2	0	0	88	4	46
2014	Secondary or high school graduation certificate or equivalent or less	57	39	0	0	0	4	0	100	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	37	3	0	0	0	0	97	0	30
2014	University certificate or diploma below the bachelor's level	52	39	0	0	9	0	0	91	9	11
2014	Bachelor's degree	60	32	2	4	0	2	0	94	4	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	25	6	0	2	0	0	92	2	52
2011	Secondary or high school graduation certificate or equivalent or less	31	56	13	0	0	0	0	87	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	25	0	7	0	7	4	92	8	28
2011	University certificate or diploma below the bachelor's level	41	35	24	0	0	0	0	76	0	12
2011	Bachelor's degree	65	31	2	0	0	2	0	98	0	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	21	2	0	0	2	0	98	0	59

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	48	7	16	8	0	0	70	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	27	12	4	0	9	4	82	4	25
2017	Bachelor's degree	42	31	13	12	2	0	0	73	13	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	31	12	13	2	0	0	73	15	46
2014	Secondary or high school graduation certificate or equivalent or less	44	38	4	5	0	10	0	91	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	23	13	3	0	3	3	82	3	30
2014	University certificate or diploma below the bachelor's level	52	29	0	10	9	0	0	81	19	11
2014	Bachelor's degree	57	27	12	0	2	2	0	86	2	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	17	6	4	0	0	0	90	4	52
2011	Secondary or high school graduation certificate or equivalent or less	35	31	20	4	9	0	0	66	13	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	25	7	4	0	7	4	88	4	28
2011	University certificate or diploma below the bachelor's level	24	32	11	24	8	0	0	57	33	12
2011	Bachelor's degree	44	34	6	10	2	2	2	81	13	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	28	3	5	4	0	0	88	9	59
2008	Secondary or high school graduation certificate or equivalent or less	45	30	10	10	5	0	0	75	15	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	46	5	10	3	5	0	81	14	39
2008	Bachelor's degree	48	31	2	12	4	2	2	82	16	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	33	7	7	5	2	0	81	12	43

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	34	30	30	0	0	0	40	30	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	33	10	0	4	23	0	82	5	25
2017	Bachelor's degree	36	30	14	16	2	2	0	67	18	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	32	19	8	6	0	0	67	14	46
2014	Secondary or high school graduation certificate or equivalent or less	40	34	12	0	0	14	0	86	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	30	10	3	0	10	4	85	4	30
2014	University certificate or diploma below the bachelor's level	43	39	0	0	17	0	0	83	17	11
2014	Bachelor's degree	49	32	12	3	2	0	2	83	5	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	28	8	4	0	2	0	88	4	52
2011	Secondary or high school graduation certificate or equivalent or less	22	50	9	13	0	6	0	77	14	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	21	18	11	0	7	4	68	12	28
2011	University certificate or diploma below the bachelor's level	8	32	35	8	8	8	0	44	18	12
2011	Bachelor's degree	44	28	16	6	4	2	0	73	10	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	28	14	5	2	1	0	79	7	60

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	49	13	16	8	14	0	57	27	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	26	19	0	0	18	5	75	0	25
2017	Bachelor's degree	33	25	14	12	6	12	0	65	20	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	17	30	9	8	12	7	42	22	46
2014	Secondary or high school graduation certificate or equivalent or less	22	39	12	4	9	14	0	71	15	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	26	17	9	3	3	10	65	15	30
2014	University certificate or diploma below the bachelor's level	33	9	10	20	29	0	0	42	48	11
2014	Bachelor's degree	29	30	8	18	5	7	2	65	26	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	28	8	12	8	10	4	68	23	52
2011	Secondary or high school graduation certificate or equivalent or less	37	31	18	10	0	4	0	71	11	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	18	25	11	0	11	4	59	12	28
2011	University certificate or diploma below the bachelor's level	32	0	27	8	24	8	0	35	35	12
2011	Bachelor's degree	21	24	18	15	7	6	10	53	25	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	24	14	5	5	9	5	71	13	60

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	41	8	0	0	0	0	92	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	23	5	4	0	0	0	91	4	25
2017	Bachelor's degree	56	32	3	8	0	0	0	89	8	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	32	2	9	0	0	0	90	9	46
2014	Secondary or high school graduation certificate or equivalent or less	68	20	4	5	0	0	4	91	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	27	6	3	0	0	3	90	3	30
2014	University certificate or diploma below the bachelor's level	71	10	0	10	0	9	0	89	11	11
2014	Bachelor's degree	78	14	3	3	2	0	0	92	5	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	27	4	0	0	0	0	96	0	52

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	19	22	0	0	0	8	76	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	23	0	0	0	0	0	100	0	25
2017	Bachelor's degree	71	23	3	0	0	4	0	97	0	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	18	7	0	0	0	0	93	0	46
2014	Secondary or high school graduation certificate or equivalent or less	69	23	4	4	0	0	0	92	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	24	3	0	0	3	0	97	0	30
2014	University certificate or diploma below the bachelor's level	43	20	20	0	0	17	0	76	0	11
2014	Bachelor's degree	83	9	2	3	2	0	2	93	5	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	14	2	0	0	0	0	98	0	52
2011	Secondary or high school graduation certificate or equivalent or less	78	18	4	0	0	0	0	96	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	22	4	4	0	4	0	93	4	28
2011	University certificate or diploma below the bachelor's level	41	59	0	0	0	0	0	100	0	12
2011	Bachelor's degree	79	16	0	0	3	2	0	97	3	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	14	5	0	0	0	0	95	0	60
2008	Secondary or high school graduation certificate or equivalent or less	65	30	5	0	0	0	0	95	0	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	26	3	5	0	5	3	92	6	39
2008	Bachelor's degree	73	10	2	4	4	0	8	90	8	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	23	7	0	2	2	5	90	3	43

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	62	7	8	0	8	0	84	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	43	18	7	0	0	0	75	7	25
2017	Bachelor's degree	22	41	17	13	6	2	0	64	19	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	37	7	13	12	0	0	68	25	44
2014	Secondary or high school graduation certificate or equivalent or less	39	40	13	4	0	0	4	82	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	36	13	0	0	6	0	86	0	30
2014	University certificate or diploma below the bachelor's level	25	18	28	10	10	9	0	48	22	11
2014	Bachelor's degree	39	29	7	14	8	3	0	71	22	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	43	10	4	4	0	0	82	8	52
2011	Secondary or high school graduation certificate or equivalent or less	35	47	13	4	0	0	0	82	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	40	14	0	0	4	4	85	0	28
2011	University certificate or diploma below the bachelor's level	24	33	11	16	16	0	0	57	32	12
2011	Bachelor's degree	26	45	13	15	0	2	0	72	15	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	33	13	5	3	2	2	78	9	60
2008	Secondary or high school graduation certificate or equivalent or less	20	60	5	10	0	5	0	84	11	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	46	5	13	8	0	0	74	21	39
2008	Bachelor's degree	27	35	12	13	12	0	2	63	25	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	33	12	14	7	2	0	67	21	43

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	30	41	13	8	8	0	32	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	31	11	14	19	7	12	46	41	25
2017	Bachelor's degree	11	36	13	24	8	5	4	51	35	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	22	24	6	27	4	6	37	37	46
2014	Secondary or high school graduation certificate or equivalent or less	18	13	20	17	24	4	4	33	45	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	27	10	22	3	18	0	57	31	30
2014	University certificate or diploma below the bachelor's level	16	8	20	37	10	9	0	27	51	11
2014	Bachelor's degree	21	17	19	18	23	2	0	39	42	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	28	15	25	14	0	2	45	40	52
2011	Secondary or high school graduation certificate or equivalent or less	19	18	22	23	13	0	4	38	38	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	14	14	33	7	4	4	42	43	28
2011	University certificate or diploma below the bachelor's level	16	8	8	16	41	11	0	27	64	12
2011	Bachelor's degree	20	26	23	10	15	0	6	49	27	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	20	15	18	16	2	8	45	38	60
2008	Secondary or high school graduation certificate or equivalent or less	10	15	25	25	15	10	0	28	44	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	23	21	31	10	3	5	33	44	39
2008	Bachelor's degree	10	27	10	21	23	2	8	40	49	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	19	19	23	5	2	35	45	43

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	62	22	0	0	8	76	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	35	17	15	0	0	69	15	25
2017	Bachelor's degree	33	42	9	12	2	2	76	14	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	39	12	13	9	2	66	22	46

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	50	7	0	0	0	93	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	26	11	0	0	0	89	0	25
2017	Bachelor's degree	57	31	2	9	2	0	88	11	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	25	2	4	5	4	88	10	46
2014	Secondary or high school graduation certificate or equivalent or less	74	23	0	0	0	4	100	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	14	3	3	0	3	93	3	30
2014	University certificate or diploma below the bachelor's level	61	29	0	0	0	9	100	0	11
2014	Bachelor's degree	69	20	4	6	2	0	89	7	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	19	6	0	0	0	94	0	52

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	41	8	0	0	0	92	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	38	0	0	0	0	100	0	25
2017	Bachelor's degree	62	26	4	4	2	2	90	6	44
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	33	9	4	2	0	85	6	46
2014	Secondary or high school graduation certificate or equivalent or less	70	26	0	5	0	0	95	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	21	3	0	0	0	97	0	30
2014	University certificate or diploma below the bachelor's level	52	39	0	0	0	9	100	0	11
2014	Bachelor's degree	66	21	7	4	2	0	87	6	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	20	4	2	0	0	94	2	52
2011	Secondary or high school graduation certificate or equivalent or less	43	38	14	0	0	5	85	0	21
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	25	0	0	0	11	100	0	28
2011	University certificate or diploma below the bachelor's level	51	33	8	8	0	0	84	8	12
2011	Bachelor's degree	65	31	2	2	0	0	96	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	26	5	3	0	0	91	3	60

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	50	14	0	0	0	86	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	35	4	0	0	0	96	0	25
2017	Bachelor's degree	68	29	2	0	2	0	96	2	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	26	3	4	4	0	90	8	46
2014	Secondary or high school graduation certificate or equivalent or less	62	34	0	5	0	0	95	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	27	3	0	0	0	97	0	30
2014	University certificate or diploma below the bachelor's level	52	29	10	0	0	9	89	0	11
2014	Bachelor's degree	72	17	6	2	4	0	89	5	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	20	6	2	0	0	92	2	52
2011	Secondary or high school graduation certificate or equivalent or less	55	35	10	0	0	0	90	0	20
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	25	4	0	0	4	96	0	28
2011	University certificate or diploma below the bachelor's level	51	24	8	8	8	0	76	16	12
2011	Bachelor's degree	61	31	3	6	0	0	91	6	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	28	2	2	0	0	97	2	60
2008	Secondary or high school graduation certificate or equivalent or less	58	32	5	5	0	0	89	5	19
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	51	3	3	3	0	92	5	39
2008	Bachelor's degree	67	20	8	2	4	0	86	6	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	33	2	5	2	0	91	7	43

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	56	22	7	0	0	71	7	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	22	10	0	7	4	82	8	25
2017	Bachelor's degree	53	18	26	2	2	0	71	4	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	25	11	8	6	0	75	14	46
2014	Secondary or high school graduation certificate or equivalent or less	62	30	4	5	0	0	91	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	21	6	3	0	0	90	3	30
2014	University certificate or diploma below the bachelor's level	52	20	20	0	0	9	78	0	11
2014	Bachelor's degree	60	24	6	10	0	0	84	10	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	23	8	0	2	0	90	2	52
2011	Secondary or high school graduation certificate or equivalent or less	46	26	23	4	0	0	72	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	18	11	0	0	7	89	0	28
2011	University certificate or diploma below the bachelor's level	51	16	8	16	8	0	67	24	12
2011	Bachelor's degree	59	24	13	4	0	0	83	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	27	8	0	0	0	92	0	60

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	40	21	16	0	0	64	16	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	19	10	4	4	4	82	8	25
2017	Bachelor's degree	52	22	18	6	2	0	74	7	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	30	9	6	8	0	78	14	46
2014	Secondary or high school graduation certificate or equivalent or less	57	38	0	5	0	0	95	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	27	10	0	0	0	90	0	30
2014	University certificate or diploma below the bachelor's level	52	10	20	10	0	9	68	11	11
2014	Bachelor's degree	60	24	6	10	0	0	84	10	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	23	6	4	2	0	88	6	52
2011	Secondary or high school graduation certificate or equivalent or less	46	31	19	4	0	0	77	4	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	15	7	0	4	4	89	4	27
2011	University certificate or diploma below the bachelor's level	43	24	8	16	8	0	67	24	12
2011	Bachelor's degree	56	25	13	7	0	0	81	7	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	29	4	3	0	0	93	3	60
2008	Secondary or high school graduation certificate or equivalent or less	40	40	20	0	0	0	80	0	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	38	3	8	5	0	85	13	39
2008	Bachelor's degree	41	43	6	6	4	0	84	10	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	33	12	7	0	2	81	7	43

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	48	14	0	8	0	0	78	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	15	19	10	11	4	0	57	22	25
2017	Bachelor's degree	48	14	21	12	6	0	0	62	18	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	24	4	6	11	6	0	78	18	46
2014	Secondary or high school graduation certificate or equivalent or less	57	12	15	13	0	4	0	72	13	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	24	16	0	3	0	3	80	3	30
2014	University certificate or diploma below the bachelor's level	35	18	20	8	0	19	0	66	10	11
2014	Bachelor's degree	58	8	15	12	4	2	0	68	17	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	18	6	8	2	2	0	84	10	52
2011	Secondary or high school graduation certificate or equivalent or less	32	22	13	23	9	0	0	54	32	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	14	14	11	0	4	0	74	11	28
2011	University certificate or diploma below the bachelor's level	51	8	8	0	16	16	0	71	19	12
2011	Bachelor's degree	52	21	13	10	4	0	0	73	14	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	23	7	3	4	2	0	86	7	60
2008	Secondary or high school graduation certificate or equivalent or less	40	30	10	0	5	15	0	82	6	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	18	8	13	10	8	0	67	25	39
2008	Bachelor's degree	35	33	8	12	2	8	2	76	15	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	21	14	14	5	5	0	66	20	43

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	43	14	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	27	36	24
2017	Bachelor's degree	28	32	40	44
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	51	22	46
2014	Secondary or high school graduation certificate or equivalent or less	14	45	41	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	54	36	30
2014	University certificate or diploma below the bachelor's level	36	18	46	11
2014	Bachelor's degree	18	42	39	57
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	54	32	52
2011	Secondary or high school graduation certificate or equivalent or less	38	26	35	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	40	39	28
2011	University certificate or diploma below the bachelor's level	19	24	57	12
2011	Bachelor's degree	20	48	32	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	52	23	60

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Bachelor's degree	9	12	44	14	21	11
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	0	52	13	13	11
2014	Bachelor's degree	20	35	45	9999	0	11
2011	Bachelor's degree	20	10	60	9999	10	10
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	20	47	9999	12	15

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	17	83	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	46
2014	University certificate or diploma below the bachelor's level	47	53	11
2014	Bachelor's degree	18	82	57
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	78	52

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	30	27	0	0	21	8	62	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	25	10	7	0	16	7	77	9	25
2017	Bachelor's degree	13	24	13	8	4	29	8	60	19	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	24	11	4	4	27	5	72	11	46
2014	Secondary or high school graduation certificate or equivalent or less	36	16	8	5	0	28	8	81	7	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	17	6	3	0	23	0	88	4	30
2014	University certificate or diploma below the bachelor's level	17	20	10	10	19	16	8	49	38	11
2014	Bachelor's degree	38	12	8	5	5	25	7	73	15	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	13	12	6	6	22	6	67	17	52

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	41	16	0	0	0	84	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	39	7	4	0	9	88	4	25
2017	Bachelor's degree	39	37	10	5	4	5	80	9	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	37	6	4	5	10	83	11	46
2014	Secondary or high school graduation certificate or equivalent or less	60	16	18	0	0	6	81	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	27	3	0	0	6	97	0	30
2014	University certificate or diploma below the bachelor's level	43	20	0	10	19	8	69	31	11
2014	Bachelor's degree	55	28	6	5	4	3	85	9	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	29	8	4	4	0	84	8	52
2011	Secondary or high school graduation certificate or equivalent or less	46	50	4	0	0	0	96	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	18	7	0	0	4	93	0	28
2011	University certificate or diploma below the bachelor's level	59	16	8	0	8	8	82	9	12
2011	Bachelor's degree	51	35	6	4	0	4	90	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	18	8	0	0	2	92	0	59

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	62	16	0	0	0	0	84	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	49	7	9	4	0	4	80	13	25
2017	Bachelor's degree	27	41	2	7	7	2	14	82	16	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	42	2	2	6	0	25	86	10	46
2014	Secondary or high school graduation certificate or equivalent or less	49	43	4	0	0	0	4	96	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	36	13	0	6	0	0	80	6	30
2014	University certificate or diploma below the bachelor's level	46	19	0	0	0	19	16	100	0	11
2014	Bachelor's degree	33	47	0	8	0	2	10	91	9	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	55	2	0	0	0	15	98	0	52
2011	Secondary or high school graduation certificate or equivalent or less	18	68	6	0	0	0	9	94	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	50	11	0	0	7	7	88	0	28
2011	University certificate or diploma below the bachelor's level	24	49	19	8	0	0	0	73	8	12
2011	Bachelor's degree	31	41	4	6	2	4	12	86	10	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	32	7	6	0	0	28	82	9	60
2008	Secondary or high school graduation certificate or equivalent or less	35	45	5	5	0	0	10	89	6	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	54	13	10	0	3	0	76	11	39
2008	Bachelor's degree	29	40	6	10	2	2	12	80	13	52
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	37	7	7	2	2	21	79	12	43

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	43	19	8	0	22	0	65	10	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	34	3	0	0	28	11	95	0	25
2017	Bachelor's degree	19	8	15	6	4	35	14	53	18	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	15	14	2	4	43	8	60	12	46
2014	Secondary or high school graduation certificate or equivalent or less	28	29	15	5	0	20	4	74	6	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	26	13	0	0	13	16	81	0	30
2014	University certificate or diploma below the bachelor's level	18	10	10	0	10	36	16	59	21	11
2014	Bachelor's degree	23	16	17	4	2	25	13	63	9	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	27	10	2	4	25	19	72	11	52
2011	Secondary or high school graduation certificate or equivalent or less	9	41	13	4	0	28	4	74	7	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	26	18	11	0	18	11	61	15	28
2011	University certificate or diploma below the bachelor's level	8	24	11	8	24	24	0	43	43	12
2011	Bachelor's degree	18	30	25	8	0	17	2	59	10	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	25	20	3	2	17	13	65	7	60

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	48	0	0	8	8	0	92	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	29	4	0	0	13	4	96	0	25
2017	Bachelor's degree	44	14	8	2	2	17	14	84	5	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	22	5	0	0	6	25	92	0	46
2014	Secondary or high school graduation certificate or equivalent or less	54	39	0	0	0	4	4	100	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	36	3	0	4	0	0	93	4	30
2014	University certificate or diploma below the bachelor's level	17	20	20	10	0	17	16	56	15	11
2014	Bachelor's degree	52	19	9	2	2	7	10	85	4	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	30	0	0	0	6	15	100	0	52
2011	Secondary or high school graduation certificate or equivalent or less	41	40	10	0	0	0	9	89	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	36	7	0	0	11	4	92	0	28
2011	University certificate or diploma below the bachelor's level	49	16	27	0	0	8	0	71	0	12
2011	Bachelor's degree	43	24	10	5	2	4	12	80	8	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	12	8	0	0	5	25	88	0	59
2008	Secondary or high school graduation certificate or equivalent or less	60	25	0	0	0	10	5	100	0	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	54	0	3	0	10	0	97	3	39
2008	Bachelor's degree	35	37	2	2	0	12	12	95	3	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	12	7	2	2	7	21	84	6	43

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	55	8	0	8	14	0	82	9	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	32	4	0	0	17	4	96	0	25
2017	Bachelor's degree	37	19	8	2	4	17	14	81	8	44
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	27	8	0	2	10	25	85	3	46
2014	Secondary or high school graduation certificate or equivalent or less	49	39	5	0	0	4	4	95	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	29	3	0	0	7	0	97	0	30
2014	University certificate or diploma below the bachelor's level	27	20	10	0	10	17	16	70	15	11
2014	Bachelor's degree	47	24	9	5	0	3	11	83	6	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	34	6	0	0	0	15	93	0	52
2011	Secondary or high school graduation certificate or equivalent or less	31	51	9	0	0	0	9	90	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	39	7	0	0	11	4	92	0	28
2011	University certificate or diploma below the bachelor's level	24	32	11	24	0	8	0	62	26	12
2011	Bachelor's degree	34	35	10	3	0	8	10	85	3	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	15	12	0	0	7	22	83	0	59
2008	Secondary or high school graduation certificate or equivalent or less	50	30	10	0	5	5	0	84	5	20
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	32	5	3	5	16	0	84	9	38
2008	Bachelor's degree	31	27	10	4	4	10	14	77	10	51
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	23	2	7	7	5	16	79	18	43

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	100	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	100	25
2014	Secondary or high school graduation certificate or equivalent or less	0	100	23
2014	Bachelor's degree	11	89	58

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	8	34	0	0	21	16	47	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	25	3	4	0	18	5	91	5	25
2017	Bachelor's degree	27	21	12	0	2	35	4	77	3	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	9	14	2	2	32	9	69	7	46
2014	Secondary or high school graduation certificate or equivalent or less	35	24	10	5	0	22	4	80	6	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	14	6	0	0	19	0	92	0	30
2014	University certificate or diploma below the bachelor's level	27	20	10	10	9	16	8	62	25	11
2014	Bachelor's degree	45	15	9	2	4	17	8	81	7	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	13	10	6	2	20	6	76	11	52

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	34	16	0	0	0	0	84	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	24	0	4	0	4	5	96	4	25
2017	Bachelor's degree	55	28	6	0	2	9	0	91	2	44
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	17	2	7	2	5	2	89	9	46
2014	Secondary or high school graduation certificate or equivalent or less	68	18	9	0	0	6	0	91	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	20	3	0	0	3	0	97	0	30
2014	University certificate or diploma below the bachelor's level	43	20	10	10	9	0	8	69	21	11
2014	Bachelor's degree	60	27	6	4	2	2	0	89	5	58
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	14	8	4	0	0	0	88	4	52
2011	Secondary or high school graduation certificate or equivalent or less	59	37	0	0	0	4	0	100	0	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	14	4	0	0	7	0	96	0	28
2011	University certificate or diploma below the bachelor's level	49	35	8	8	0	0	0	84	8	12
2011	Bachelor's degree	77	21	0	2	0	0	0	98	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	85	12	2	0	0	2	0	98	0	60

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	22	14	0	16	0	0	70	16	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	26	20	20	4	0	0	57	23	25
2017	Bachelor's degree	18	27	22	14	17	0	2	45	32	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	21	14	13	22	2	4	49	37	46

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	40	22	8	22	0	48	30	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	36	14	10	13	0	63	23	25
2017	Bachelor's degree	12	37	22	16	13	0	48	29	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	27	25	28	7	2	39	36	45

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	34	16	16	8	0	0	61	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	43	19	7	0	0	0	73	7	25
2017	Bachelor's degree	28	39	15	14	2	2	0	68	17	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	16	26	23	4	2	2	44	28	46

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	7	21	39	14	0	26	53	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	19	17	25	5	0	53	30	25
2017	Bachelor's degree	12	26	28	18	12	4	39	32	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	12	38	23	18	2	20	41	46

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	23	17	0	0	0	29	76	0	12
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	24	4	0	0	0	14	96	0	25
2017	Bachelor's degree	54	22	9	4	4	0	7	82	8	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	27	22	17	2	2	4	56	20	46

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	36	14	0	0	0	0	86	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	30	15	19	4	4	4	59	25	25
2017	Bachelor's degree	33	27	32	3	2	0	2	62	5	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	35	27	6	6	0	4	59	13	46

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	30	7	14	8	0	8	69	24	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	14	4	7	4	4	0	85	11	25
2017	Bachelor's degree	25	31	32	6	2	0	4	59	8	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	35	19	19	6	0	4	54	26	46

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	44	14	8	14	0	64	22	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	36	3	12	11	0	74	23	25
2017	Bachelor's degree	12	36	26	19	6	0	48	25	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	22	29	16	9	4	44	26	46

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	29	8	8	14	8	68	24	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	31	4	7	4	0	85	11	25
2017	Bachelor's degree	31	27	31	4	6	2	59	10	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	28	12	16	12	4	59	29	46

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	22	20	16	0	0	0	65	16	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	26	7	7	4	0	0	82	10	25
2017	Bachelor's degree	29	20	41	4	2	2	2	52	6	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	30	19	7	4	0	4	69	12	46

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	22	0	0	0	0	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	11	12	0	0	0	88	0	25
2017	Bachelor's degree	49	38	11	0	0	2	88	0	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	16	12	6	2	4	81	6	46

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	84	16	0	0	0	0	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	90	7	3	0	0	0	97	0	25
2017	Bachelor's degree	77	10	6	2	0	5	92	2	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	6	9	0	4	6	86	4	46

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	22	16	0	0	0	84	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	30	9	0	0	0	91	0	25
2017	Bachelor's degree	47	36	10	4	0	3	85	4	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	25	20	6	2	4	71	8	46

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	92	8	0	0	0	0	0	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	16	9	0	0	4	0	91	0	25
2017	Bachelor's degree	69	22	2	2	0	0	5	96	2	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	23	2	4	5	0	4	88	10	46

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	8	0	0	25	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	4	0	0	14	100	0	25
2017	Bachelor's degree	48	17	4	0	31	95	0	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	16	4	4	22	90	5	46

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	16	0	7	0	93	7	12
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	7	4	0	7	96	0	25
2017	Bachelor's degree	55	28	7	8	2	85	8	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	22	8	4	9	87	4	46

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	93	7	0	0	0	0	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	11	7	0	0	0	93	0	25
2017	Bachelor's degree	72	12	7	2	0	7	90	2	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	2	8	0	4	8	87	4	46

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	14	29	0	0	71	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	40	19	0	0	81	0	25
2017	Bachelor's degree	43	40	3	14	0	83	14	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	29	14	2	10	83	2	46

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	34	36	14	16	0	34	30	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	48	24	16	4	0	56	19	25
2017	Bachelor's degree	10	27	38	22	2	2	37	24	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	30	42	16	6	0	36	22	46

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	52	21	16	12	27	52	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	15	23	27	24	51	26	25
2017	Bachelor's degree	6	33	34	24	4	27	39	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	20	38	26	8	34	28	46

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	64	0	8	0	0	92	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	39	15	14	0	0	70	14	25
2017	Bachelor's degree	28	51	12	7	2	0	79	9	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	32	11	3	6	2	80	9	45

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	56	14	0	0	86	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	32	10	11	4	75	15	25
2017	Bachelor's degree	21	46	11	18	4	67	22	44
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	30	18	14	6	62	20	46

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	67	25
2017	Bachelor's degree	43	57	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	63	46
2014	Secondary or high school graduation certificate or equivalent or less	31	69	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	71	30
2014	Bachelor's degree	32	68	57
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	53	52

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	100	0	20
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	86	14	17
2014	Bachelor's degree	94	6	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	100	0	24

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	79	12	0	4	4	91	9	20
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	24	0	0	8	92	8	15
2014	Bachelor's degree	59	29	12	0	0	88	0	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	83	17	0	0	0	100	0	24

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	7	23	7	0	0	64	36	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	27	12	14	13	4	32	68	25
2017	Bachelor's degree	26	31	25	10	0	8	28	72	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	27	24	12	5	7	28	72	46

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	16
2017	Bachelor's degree	20	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	32

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	16
2017	Bachelor's degree	51	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	32

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	16
2017	Bachelor's degree	31	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	32

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	16
2017	Bachelor's degree	57	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	32

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	16
2017	Bachelor's degree	0	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	32

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	16
2017	Bachelor's degree	22	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	32

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	67	9	6	6	12	15
2017	Bachelor's degree	4	54	23	8	3	7	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	45	30	12	6	4	32

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	21	0	25	13	0	8	59	41	16
2017	Bachelor's degree	9	21	10	24	24	6	6	34	54	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	21	8	19	19	0	11	48	43	32

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	5	8	16	8	0	29	55	34	16
2017	Bachelor's degree	3	3	7	16	16	14	41	13	72	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	9	14	3	22	0	48	25	48	32

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Labour Management Relations and Collective Agreements