2017 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 54 7 17 6 0 0 71 22 16
2017 Language of service - Both English and French 23 48 13 12 5 0 0 71 17 57
2014 Language of service - English only 27 41 0 24 8 0 0 68 32 24
2014 Language of service - Both English and French 41 45 3 10 2 0 0 86 11 65
2011 Language of service - English only 29 52 10 10 0 0 0 81 10 21
2011 Language of service - Both English and French 38 45 5 9 3 0 0 83 12 62
2008 Language of service - English only 35 61 0 0 4 0 0 96 4 23
2008 Language of service - Both English and French 36 46 3 13 1 0 1 83 14 72

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 94 6 0 0 0 0 0 100 0 16
2017 Language of service - Both English and French 52 39 7 2 0 0 0 92 2 57
2014 Language of service - English only 82 8 4 0 0 5 0 96 0 24
2014 Language of service - Both English and French 68 23 1 5 2 1 0 92 6 65
2011 Language of service - English only 86 10 5 0 0 0 0 95 0 21
2011 Language of service - Both English and French 64 24 2 6 4 0 0 88 10 62
2008 Language of service - English only 83 13 0 4 0 0 0 96 4 23
2008 Language of service - Both English and French 58 22 6 10 3 0 1 82 13 72

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 94 6 0 0 0 0 0 100 0 16
2017 Language of service - Both English and French 58 29 3 10 0 0 0 87 10 57
2014 Language of service - English only 82 12 0 0 0 0 5 100 0 24
2014 Language of service - Both English and French 60 17 12 7 3 0 0 77 11 65
2011 Language of service - English only 95 5 0 0 0 0 0 100 0 21
2011 Language of service - Both English and French 57 23 6 10 2 0 2 81 12 62
2008 Language of service - English only 83 9 4 4 0 0 0 91 4 23
2008 Language of service - Both English and French 53 22 7 11 6 0 1 76 17 72

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 54 7 6 6 0 0 82 11 16
2017 Language of service - Both English and French 58 34 1 3 3 0 0 92 6 57
2014 Language of service - English only 47 32 0 17 4 0 0 79 21 24
2014 Language of service - Both English and French 57 33 5 5 2 0 0 89 6 65
2011 Language of service - English only 76 14 0 10 0 0 0 90 10 21
2011 Language of service - Both English and French 55 24 10 6 5 0 0 79 11 62

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 50 0 11 6 0 0 83 17 16
2017 Language of service - Both English and French 41 30 15 12 3 0 0 71 15 57
2014 Language of service - English only 30 41 12 8 4 0 5 75 13 24
2014 Language of service - Both English and French 51 35 6 6 2 0 0 86 8 65
2011 Language of service - English only 62 19 10 5 0 0 5 85 5 21
2011 Language of service - Both English and French 41 41 5 9 2 0 3 85 10 62
2008 Language of service - English only 30 43 4 13 4 0 4 77 18 23
2008 Language of service - Both English and French 26 42 10 13 6 3 1 71 19 72

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 23 6 17 6 0 0 72 22 16
2017 Language of service - Both English and French 58 31 3 6 2 0 0 89 8 57
2014 Language of service - English only 64 28 0 8 0 0 0 92 8 24
2014 Language of service - Both English and French 69 19 7 2 2 1 0 89 3 65
2011 Language of service - English only 71 29 0 0 0 0 0 100 0 21
2011 Language of service - Both English and French 60 27 8 4 0 0 2 88 4 62
2008 Language of service - English only 70 26 0 4 0 0 0 96 4 23
2008 Language of service - Both English and French 46 39 7 4 3 1 0 86 7 72

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 34 6 0 6 0 0 89 6 16
2017 Language of service - Both English and French 61 32 2 2 3 0 0 93 5 57
2014 Language of service - English only 71 25 4 0 0 0 0 96 0 24
2014 Language of service - Both English and French 67 23 6 5 0 0 0 89 5 65
2011 Language of service - English only 81 19 0 0 0 0 0 100 0 21
2011 Language of service - Both English and French 71 16 4 7 2 0 2 88 8 62
2008 Language of service - English only 83 13 0 4 0 0 0 96 4 23
2008 Language of service - Both English and French 47 36 3 10 3 1 0 85 13 72

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 66 11 12 0 11 0 0 77 11 16
2017 Language of service - Both English and French 56 35 6 2 2 0 0 90 3 57
2014 Language of service - English only 63 29 0 4 4 0 0 92 8 24
2014 Language of service - Both English and French 58 33 3 6 0 0 0 91 6 65

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 38 0 6 6 0 0 89 11 16
2017 Language of service - Both English and French 63 24 3 8 0 0 2 89 8 56
2014 Language of service - English only 56 32 4 0 8 0 0 88 8 24
2014 Language of service - Both English and French 72 17 3 5 3 0 0 89 8 65
2011 Language of service - English only 71 14 5 10 0 0 0 86 10 21
2011 Language of service - Both English and French 66 20 0 8 3 2 2 88 12 61

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 29 0 6 6 6 43 78 22 16
2017 Language of service - Both English and French 29 37 2 5 8 0 19 81 17 56
2014 Language of service - English only 21 13 9 13 21 10 14 44 45 23
2014 Language of service - Both English and French 35 15 14 4 11 2 19 64 19 65
2011 Language of service - English only 38 19 5 5 10 5 19 75 19 21
2011 Language of service - Both English and French 34 26 8 10 10 0 13 68 23 62
2008 Language of service - English only 30 22 9 13 13 0 13 60 30 23
2008 Language of service - Both English and French 39 15 6 4 17 1 18 67 26 72

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 25 22 11 0 0 0 66 11 16
2017 Language of service - Both English and French 44 45 3 5 3 0 0 89 8 57
2014 Language of service - English only 58 29 10 4 0 0 0 86 4 24
2014 Language of service - Both English and French 55 36 6 3 0 0 0 91 3 65
2011 Language of service - English only 71 29 0 0 0 0 0 100 0 21
2011 Language of service - Both English and French 63 19 10 3 5 0 0 82 8 62
2008 Language of service - English only 57 35 0 4 0 0 4 95 5 23
2008 Language of service - Both English and French 46 33 11 6 4 0 0 79 10 72

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 49 18 6 11 0 0 66 17 16
2017 Language of service - Both English and French 38 42 9 5 3 0 3 82 8 57
2014 Language of service - English only 38 32 9 8 12 0 0 70 21 24
2014 Language of service - Both English and French 48 29 9 7 6 0 0 78 13 65
2011 Language of service - English only 48 38 0 10 5 0 0 86 14 21
2011 Language of service - Both English and French 48 34 7 8 3 0 0 82 12 62

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 29 6 11 6 0 0 78 17 16
2017 Language of service - Both English and French 29 44 12 6 3 0 5 77 10 57

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 22 6 17 0 0 0 78 17 16
2017 Language of service - Both English and French 51 41 5 2 2 0 0 92 3 57
2014 Language of service - English only 64 32 4 0 0 0 0 96 0 24
2014 Language of service - Both English and French 60 26 12 0 2 0 0 86 2 65
2011 Language of service - English only 76 24 0 0 0 0 0 100 0 21
2011 Language of service - Both English and French 65 27 6 0 2 0 0 92 2 62
2008 Language of service - English only 70 22 4 4 0 0 0 91 4 23
2008 Language of service - Both English and French 53 33 3 6 3 3 0 89 9 72

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 28 12 6 11 0 0 71 17 16
2017 Language of service - Both English and French 41 41 7 3 8 0 0 82 11 56

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 39 11 0 0 0 0 89 0 16
2017 Language of service - Both English and French 61 26 10 2 2 0 0 87 3 57
2014 Language of service - English only 71 21 0 8 0 0 0 92 8 24
2014 Language of service - Both English and French 75 17 5 3 0 0 0 92 3 65
2011 Language of service - English only 86 14 0 0 0 0 0 100 0 21
2011 Language of service - Both English and French 73 19 5 3 0 0 0 92 3 62

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 22 12 11 6 0 0 71 17 16
2017 Language of service - Both English and French 35 44 10 8 3 0 0 79 11 57
2014 Language of service - English only 36 32 14 8 4 5 0 72 13 24
2014 Language of service - Both English and French 47 28 13 5 8 0 0 75 12 65
2011 Language of service - English only 62 33 0 5 0 0 0 95 5 21
2011 Language of service - Both English and French 53 30 8 3 5 0 0 84 8 61

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 55 6 11 6 0 0 78 17 16
2017 Language of service - Both English and French 35 47 7 2 6 0 3 85 8 57
2014 Language of service - English only 36 20 22 8 8 5 0 60 17 24
2014 Language of service - Both English and French 54 27 9 7 3 0 0 81 10 65

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 43 11 11 6 0 0 72 17 16
2017 Language of service - Both English and French 31 47 15 3 5 0 0 77 8 57
2014 Language of service - English only 46 28 8 4 8 5 0 78 13 24
2014 Language of service - Both English and French 51 36 5 8 0 0 0 87 8 64
2011 Language of service - English only 81 14 0 5 0 0 0 95 5 21
2011 Language of service - Both English and French 49 32 8 5 5 0 0 81 10 61

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 17 17 6 6 0 0 72 11 16
2017 Language of service - Both English and French 49 38 5 2 3 3 0 90 5 56
2014 Language of service - English only 71 21 4 4 0 0 0 92 4 24
2014 Language of service - Both English and French 61 28 6 3 1 0 0 90 5 65
2011 Language of service - English only 76 24 0 0 0 0 0 100 0 21
2011 Language of service - Both English and French 61 24 11 3 0 0 0 85 3 62
2008 Language of service - English only 61 35 0 4 0 0 0 96 4 23
2008 Language of service - Both English and French 47 38 10 3 3 0 0 85 6 72

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 35 23 0 14 6 0 61 15 16
2017 Language of service - Both English and French 26 40 14 9 8 0 3 68 17 57
2014 Language of service - English only 40 36 8 8 8 0 0 75 16 24
2014 Language of service - Both English and French 49 27 13 6 5 0 2 76 11 65
2011 Language of service - English only 43 14 24 10 10 0 0 57 19 21
2011 Language of service - Both English and French 34 27 23 10 5 0 0 62 15 62
2008 Language of service - English only 26 39 4 26 0 0 4 68 27 23
2008 Language of service - Both English and French 28 25 31 11 4 1 0 54 15 72

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 18 39 21 6 0 0 26 34 16
2017 Language of service - Both English and French 5 34 44 8 7 0 2 16 40 57
2014 Language of service - English only 0 4 42 21 32 0 0 53 4 23
2014 Language of service - Both English and French 1 15 28 34 18 0 4 54 17 65
2011 Language of service - English only 0 24 24 14 29 0 10 47 26 21
2011 Language of service - Both English and French 9 17 30 29 13 2 0 43 26 61
2008 Language of service - English only 4 22 30 26 9 0 9 38 29 23
2008 Language of service - Both English and French 3 30 34 21 7 3 3 30 34 71

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 6 40 25 13 0 0 38 22 16
2017 Language of service - Both English and French 5 18 32 25 17 0 3 43 24 57
2014 Language of service - English only 0 0 16 34 39 6 4 82 0 23
2014 Language of service - Both English and French 4 8 22 30 29 1 6 64 13 65
2011 Language of service - English only 0 10 10 38 33 0 10 79 11 21
2011 Language of service - Both English and French 8 7 18 41 23 2 2 66 16 62
2008 Language of service - English only 4 9 22 43 9 0 13 60 15 23
2008 Language of service - Both English and French 1 11 36 24 17 4 7 45 14 72

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 23 42 24 6 0 0 29 29 16
2017 Language of service - Both English and French 8 15 39 25 14 0 0 38 23 57
2014 Language of service - English only 0 16 25 29 31 0 0 60 16 24
2014 Language of service - Both English and French 8 17 23 25 26 0 1 52 25 65
2011 Language of service - English only 10 5 33 24 19 0 10 47 16 21
2011 Language of service - Both English and French 16 17 24 23 16 2 2 40 35 62
2008 Language of service - English only 22 13 43 13 0 0 9 14 38 23
2008 Language of service - Both English and French 13 21 31 19 7 3 7 29 37 72

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 6 39 22 22 6 0 47 12 16
2017 Language of service - Both English and French 2 10 38 24 18 0 8 46 12 57
2014 Language of service - English only 0 12 20 37 25 5 0 66 13 24
2014 Language of service - Both English and French 0 5 23 49 21 0 1 72 5 65
2011 Language of service - English only 10 0 19 19 43 0 10 68 11 21
2011 Language of service - Both English and French 7 11 21 35 21 2 4 59 19 62
2008 Language of service - English only 9 17 22 43 0 0 9 48 29 23
2008 Language of service - Both English and French 7 18 26 26 17 3 3 46 26 72

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 22 18 23 6 0 0 29 53 16
2017 Language of service - Both English and French 17 25 30 13 12 3 0 26 43 57
2014 Language of service - English only 8 12 24 25 31 0 0 55 20 24
2014 Language of service - Both English and French 5 17 30 26 16 1 4 45 23 65
2011 Language of service - English only 10 14 33 24 10 0 10 37 26 21
2011 Language of service - Both English and French 16 27 19 16 16 2 4 34 46 62
2008 Language of service - English only 22 13 22 30 4 0 9 38 38 23
2008 Language of service - Both English and French 14 33 19 15 11 3 4 28 51 72

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 11 40 19 24 0 0 43 17 16
2017 Language of service - Both English and French 10 12 24 26 25 2 2 53 23 56
2014 Language of service - English only 0 4 20 41 35 0 0 76 4 24
2014 Language of service - Both English and French 3 3 18 29 39 3 4 74 7 65
2011 Language of service - English only 0 14 14 33 29 0 10 68 16 21
2011 Language of service - Both English and French 8 11 16 33 27 0 3 63 21 62
2008 Language of service - English only 5 5 36 41 5 0 9 50 10 22
2008 Language of service - Both English and French 6 21 35 19 11 8 0 33 29 72

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 22 43 18 6 0 0 24 34 16
2017 Language of service - Both English and French 5 20 33 25 15 0 2 41 26 57
2014 Language of service - English only 4 4 37 32 23 0 0 55 8 24
2014 Language of service - Both English and French 8 9 30 31 20 0 1 52 17 65
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 77 23 0 0 0 0 0 100 0 16
2017 Language of service - Both English and French 68 19 3 8 2 0 0 87 10 57
2014 Language of service - English only 84 16 0 0 0 0 0 100 0 24
2014 Language of service - Both English and French 69 12 5 10 5 0 0 81 14 65
2011 Language of service - English only 90 10 0 0 0 0 0 100 0 21
2011 Language of service - Both English and French 65 24 5 5 2 0 0 88 7 61
2008 Language of service - English only 95 5 0 0 0 0 0 100 0 22
2008 Language of service - Both English and French 68 17 3 7 4 0 1 86 11 72

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 25 12 11 11 6 0 63 24 16
2017 Language of service - Both English and French 23 28 27 13 3 6 0 55 17 57
2014 Language of service - English only 37 29 10 8 16 0 0 66 25 24
2014 Language of service - Both English and French 42 26 11 10 3 4 3 74 14 65

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 42 18 6 11 0 0 66 17 16
2017 Language of service - Both English and French 45 32 10 8 5 0 0 77 12 57
2014 Language of service - English only 46 26 3 21 4 0 0 72 25 24
2014 Language of service - Both English and French 59 28 6 3 2 2 0 89 5 65

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 39 43 0 6 0 0 52 6 16
2017 Language of service - Both English and French 29 44 14 10 2 2 0 74 12 57
2014 Language of service - English only 47 37 12 4 0 0 0 84 4 24
2014 Language of service - Both English and French 45 36 12 3 3 0 0 81 6 65
2011 Language of service - English only 48 43 0 0 0 5 5 100 0 21
2011 Language of service - Both English and French 40 37 6 13 0 4 0 80 13 62
2008 Language of service - English only 32 50 9 9 0 0 0 82 9 22
2008 Language of service - Both English and French 25 50 7 11 1 3 3 79 13 72

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 30 22 12 11 0 6 52 25 16
2017 Language of service - Both English and French 27 42 16 7 3 5 0 72 11 57
2014 Language of service - English only 39 32 4 8 0 17 0 85 10 24
2014 Language of service - Both English and French 53 21 15 6 3 2 0 75 10 65
2011 Language of service - English only 52 14 14 0 0 14 5 82 0 21
2011 Language of service - Both English and French 50 20 13 3 6 8 0 76 10 62
2008 Language of service - English only 36 27 18 9 0 9 0 70 10 22
2008 Language of service - Both English and French 46 29 10 1 6 7 1 82 8 72

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 11 26 22 28 0 6 19 53 16
2017 Language of service - Both English and French 8 26 18 23 12 13 0 39 40 57
2014 Language of service - English only 18 8 17 29 17 12 0 30 52 24
2014 Language of service - Both English and French 24 23 14 25 0 11 3 54 29 65

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 48 6 0 11 0 0 83 11 16
2017 Language of service - Both English and French 42 47 3 6 2 0 0 89 8 57
2014 Language of service - English only 33 58 0 8 0 0 0 92 8 24
2014 Language of service - Both English and French 57 34 5 5 0 0 0 90 5 65
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 57 0 0 11 0 0 89 11 16
2017 Language of service - Both English and French 41 34 15 2 5 0 3 78 7 57
2014 Language of service - English only 44 20 12 8 12 0 3 66 21 24
2014 Language of service - Both English and French 61 14 11 10 5 0 0 75 14 65
2011 Language of service - English only 57 29 0 5 5 0 5 90 10 21
2011 Language of service - Both English and French 57 28 7 3 3 0 2 86 7 62
2008 Language of service - English only 45 32 5 18 0 0 0 77 18 22
2008 Language of service - Both English and French 53 25 14 4 1 3 0 80 6 72

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 40 0 6 11 0 0 83 17 16
2017 Language of service - Both English and French 47 40 5 0 2 0 6 93 2 57
2014 Language of service - English only 40 36 8 4 8 0 3 79 13 24
2014 Language of service - Both English and French 67 16 8 8 2 0 0 83 10 65
2011 Language of service - English only 67 19 0 5 5 0 5 90 10 21
2011 Language of service - Both English and French 67 22 2 2 5 0 2 91 7 62
2008 Language of service - English only 27 45 9 9 0 5 5 80 10 22
2008 Language of service - Both English and French 54 24 13 4 1 4 0 81 6 72

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 34 6 6 11 0 0 78 17 16
2017 Language of service - Both English and French 40 47 6 2 2 0 3 90 4 56
2014 Language of service - English only 26 40 14 12 4 0 3 69 17 24
2014 Language of service - Both English and French 56 32 9 2 2 0 0 88 3 65
2011 Language of service - English only 52 33 5 0 5 0 5 90 5 21
2011 Language of service - Both English and French 64 21 9 3 3 0 0 85 6 62
2008 Language of service - English only 32 50 9 9 0 0 0 82 9 22
2008 Language of service - Both English and French 53 31 10 4 1 1 0 85 6 72

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 77 18 6 0 0 0 0 94 0 16
2017 Language of service - Both English and French 74 18 0 0 0 0 8 100 0 57
2014 Language of service - English only 88 4 0 4 0 0 3 96 4 24
2014 Language of service - Both English and French 83 10 2 3 3 0 0 92 6 65
2011 Language of service - English only 81 10 0 0 5 0 5 95 5 21
2011 Language of service - Both English and French 91 3 2 5 0 0 0 94 5 62
2008 Language of service - English only 100 0 0 0 0 0 0 100 0 23
2008 Language of service - Both English and French 83 10 1 4 0 1 0 94 4 71

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 78 17 0 6 0 0 0 94 6 16
2017 Language of service - Both English and French 78 12 2 2 2 0 5 95 3 56
2014 Language of service - English only 51 36 5 4 0 0 3 90 4 24
2014 Language of service - Both English and French 72 15 7 2 5 0 0 87 6 65
2011 Language of service - English only 57 24 10 5 0 0 5 85 5 21
2011 Language of service - Both English and French 60 16 14 8 2 0 0 76 9 62

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 39 0 0 6 0 0 94 6 16
2017 Language of service - Both English and French 66 24 2 3 2 0 3 93 5 56

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 34 11 0 6 0 0 83 6 16
2017 Language of service - Both English and French 71 17 2 5 2 0 3 92 7 56

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 23 11 0 11 0 0 78 11 16
2017 Language of service - Both English and French 54 30 8 2 3 0 3 87 5 56
2014 Language of service - English only 44 28 12 4 8 0 3 74 13 24
2014 Language of service - Both English and French 62 20 9 3 5 0 0 83 8 65
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 14 50 15 5 10 0 6 68 16 19
2014 Language of service - Both English and French 29 47 5 9 5 0 4 80 15 23

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 42 12 0 11 6 0 75 12 16
2017 Language of service - Both English and French 32 36 18 9 2 3 0 70 11 57
2014 Language of service - English only 40 33 10 0 8 9 0 80 9 24
2014 Language of service - Both English and French 47 28 15 5 3 2 0 76 8 65
2011 Language of service - English only 48 43 0 10 0 0 0 90 10 21
2011 Language of service - Both English and French 46 32 8 5 5 3 0 81 11 61

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 38 18 17 17 0 0 49 34 16
2017 Language of service - Both English and French 26 37 14 17 6 0 0 63 23 57
2014 Language of service - English only 46 36 4 8 0 5 0 87 9 24
2014 Language of service - Both English and French 46 26 17 8 3 0 0 72 11 65
2011 Language of service - English only 48 38 5 10 0 0 0 86 10 21
2011 Language of service - Both English and French 42 35 5 11 5 2 0 78 17 62
2008 Language of service - English only 32 18 23 27 0 0 0 50 27 22
2008 Language of service - Both English and French 38 32 10 10 8 3 0 71 19 72

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 44 6 39 11 0 0 44 50 16
2017 Language of service - Both English and French 11 45 9 26 5 5 0 58 32 57
2014 Language of service - English only 38 33 12 12 0 5 0 75 13 24
2014 Language of service - Both English and French 32 34 19 12 3 0 0 66 15 65
2011 Language of service - English only 19 67 10 5 0 0 0 86 5 21
2011 Language of service - Both English and French 25 46 13 8 3 5 0 75 12 61
2008 Language of service - English only 23 36 23 14 5 0 0 59 18 22
2008 Language of service - Both English and French 13 46 21 8 6 7 0 63 15 72

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 30 17 22 6 6 0 53 30 16
2017 Language of service - Both English and French 23 33 21 12 6 5 0 59 19 57
2014 Language of service - English only 36 36 10 8 0 10 0 80 9 24
2014 Language of service - Both English and French 40 32 14 8 3 3 0 74 12 65
2011 Language of service - English only 38 43 14 0 5 0 0 81 5 21
2011 Language of service - Both English and French 41 33 13 5 4 5 0 78 9 61
2008 Language of service - English only 23 27 23 18 5 5 0 52 24 22
2008 Language of service - Both English and French 24 42 13 8 7 6 1 70 16 72

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 33 22 34 11 0 0 33 45 16
2017 Language of service - Both English and French 12 44 14 18 10 2 0 58 28 57
2014 Language of service - English only 21 53 18 0 4 4 0 77 4 24
2014 Language of service - Both English and French 36 36 15 9 3 0 0 72 13 65
2011 Language of service - English only 29 48 14 10 0 0 0 76 10 21
2011 Language of service - Both English and French 29 45 10 10 5 2 0 75 15 61
2008 Language of service - English only 23 50 0 18 9 0 0 73 27 22
2008 Language of service - Both English and French 22 46 11 15 4 1 0 69 20 72
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 28 6 11 11 0 0 72 22 16
2017 Language of service - Both English and French 21 60 11 6 2 0 0 81 8 57
2014 Language of service - English only 41 37 18 0 4 0 0 78 4 24
2014 Language of service - Both English and French 62 24 14 0 0 0 0 86 0 65
2011 Language of service - English only 33 52 14 0 0 0 0 86 0 21
2011 Language of service - Both English and French 53 28 5 9 3 2 0 82 13 61

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 22 6 11 6 0 0 78 17 16
2017 Language of service - Both English and French 48 40 7 0 2 3 0 91 2 56
2014 Language of service - English only 63 29 4 4 0 0 0 92 4 24
2014 Language of service - Both English and French 65 31 5 0 0 0 0 95 0 65
2011 Language of service - English only 67 33 0 0 0 0 0 100 0 21
2011 Language of service - Both English and French 69 22 5 3 0 2 0 92 3 61

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 43 6 17 6 0 0 72 22 16
2017 Language of service - Both English and French 37 39 16 8 0 0 0 76 8 57
2014 Language of service - English only 62 28 0 4 0 5 0 96 4 24
2014 Language of service - Both English and French 64 23 8 2 0 3 1 90 2 65
2011 Language of service - English only 57 38 0 5 0 0 0 95 5 21
2011 Language of service - Both English and French 53 21 10 8 5 2 2 76 13 61
2008 Language of service - English only 35 30 13 13 4 4 0 68 18 23
2008 Language of service - Both English and French 46 31 4 11 3 4 1 81 15 72

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 22 11 17 6 6 0 65 24 16
2017 Language of service - Both English and French 21 45 16 13 2 3 0 69 14 57
2014 Language of service - English only 53 20 10 4 4 5 4 80 9 24
2014 Language of service - Both English and French 49 29 10 5 1 4 2 83 6 65
2011 Language of service - English only 43 48 10 0 0 0 0 90 0 21
2011 Language of service - Both English and French 49 17 22 6 3 3 0 68 10 62

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 42 12 11 11 0 0 66 22 16
2017 Language of service - Both English and French 24 22 26 7 5 11 5 55 13 57
2014 Language of service - English only 30 17 8 16 8 14 8 59 30 24
2014 Language of service - Both English and French 33 25 16 11 8 7 0 63 20 65
2011 Language of service - English only 33 43 10 0 5 10 0 84 5 21
2011 Language of service - Both English and French 40 13 21 9 7 5 5 58 18 62

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 82 18 0 0 0 0 0 100 0 16
2017 Language of service - Both English and French 50 34 6 9 0 0 0 85 9 57
2014 Language of service - English only 90 10 0 0 0 0 0 100 0 24
2014 Language of service - Both English and French 68 24 3 3 2 0 0 92 5 65

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 89 11 0 0 0 0 0 100 0 16
2017 Language of service - Both English and French 65 22 12 2 0 0 0 87 2 57
2014 Language of service - English only 88 8 4 0 0 0 0 96 0 24
2014 Language of service - Both English and French 70 20 5 2 2 1 0 92 3 65
2011 Language of service - English only 76 24 0 0 0 0 0 100 0 21
2011 Language of service - Both English and French 73 20 3 0 2 2 0 94 2 62
2008 Language of service - English only 74 17 0 0 0 0 9 100 0 23
2008 Language of service - Both English and French 51 32 4 4 4 3 1 87 9 72

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 22 18 0 28 0 0 54 28 16
2017 Language of service - Both English and French 28 43 17 8 5 0 0 70 13 56
2014 Language of service - English only 39 24 12 12 12 0 0 63 25 24
2014 Language of service - Both English and French 43 35 14 5 3 0 0 78 8 65
2011 Language of service - English only 38 43 10 5 5 0 0 81 10 21
2011 Language of service - Both English and French 40 34 13 9 2 2 0 75 11 62
2008 Language of service - English only 17 26 17 26 9 0 4 45 36 23
2008 Language of service - Both English and French 38 33 8 8 11 1 0 72 20 72

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 30 17 12 41 0 0 30 53 16
2017 Language of service - Both English and French 11 30 22 17 13 3 3 44 33 57
2014 Language of service - English only 23 17 8 24 24 0 3 41 50 24
2014 Language of service - Both English and French 15 24 19 21 14 4 1 42 37 65
2011 Language of service - English only 29 19 14 14 19 0 5 50 35 21
2011 Language of service - Both English and French 22 19 16 20 16 2 5 44 39 62
2008 Language of service - English only 4 26 13 22 30 0 4 32 55 23
2008 Language of service - Both English and French 14 19 17 18 24 7 1 36 45 72

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 41 17 23 6 0 0 54 29 16
2017 Language of service - Both English and French 24 48 18 5 3 2 0 73 8 57

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 43 0 11 6 0 0 83 17 16
2017 Language of service - Both English and French 60 26 7 2 5 2 0 87 6 57
2014 Language of service - English only 67 25 4 0 4 0 0 92 4 24
2014 Language of service - Both English and French 72 23 3 1 0 0 0 96 1 65

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 43 6 6 6 6 0 82 12 16
2017 Language of service - Both English and French 62 30 5 2 2 0 0 92 3 57
2014 Language of service - English only 55 29 8 4 4 0 0 84 8 24
2014 Language of service - Both English and French 66 28 6 0 0 0 0 94 0 65
2011 Language of service - English only 62 33 5 0 0 0 0 95 0 21
2011 Language of service - Both English and French 68 22 5 3 0 2 0 91 3 61

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 34 0 6 6 0 0 89 11 16
2017 Language of service - Both English and French 61 31 5 0 3 0 0 92 3 57
2014 Language of service - English only 60 24 8 4 4 0 0 83 8 24
2014 Language of service - Both English and French 68 25 5 2 2 0 0 92 3 65
2011 Language of service - English only 67 29 5 0 0 0 0 95 0 21
2011 Language of service - Both English and French 67 18 9 6 0 0 0 85 6 61
2008 Language of service - English only 45 45 5 5 0 0 0 91 5 22
2008 Language of service - Both English and French 58 31 6 1 4 0 0 89 6 71

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 18 22 11 6 0 0 61 17 16
2017 Language of service - Both English and French 45 33 14 5 3 0 0 78 8 57
2014 Language of service - English only 59 21 8 12 0 0 0 80 12 24
2014 Language of service - Both English and French 66 23 9 2 0 0 0 89 2 65
2011 Language of service - English only 62 29 10 0 0 0 0 90 0 21
2011 Language of service - Both English and French 66 19 10 5 0 0 0 85 5 62

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 34 6 11 11 0 0 72 22 16
2017 Language of service - Both English and French 41 37 14 5 3 0 0 78 8 57
2014 Language of service - English only 60 20 0 20 0 0 0 80 20 24
2014 Language of service - Both English and French 64 22 11 3 0 0 0 86 3 65
2011 Language of service - English only 67 24 10 0 0 0 0 90 0 21
2011 Language of service - Both English and French 63 19 11 6 0 0 0 82 6 62
2008 Language of service - English only 32 45 14 9 0 0 0 77 9 22
2008 Language of service - Both English and French 46 36 10 1 6 1 0 83 7 72

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 11 12 22 6 0 0 60 28 16
2017 Language of service - Both English and French 42 32 12 7 5 3 0 76 12 57
2014 Language of service - English only 60 8 12 12 0 8 0 73 13 24
2014 Language of service - Both English and French 59 17 14 5 2 2 1 79 6 65
2011 Language of service - English only 62 19 14 5 0 0 0 81 5 21
2011 Language of service - Both English and French 53 19 12 8 6 2 0 73 14 62
2008 Language of service - English only 32 27 14 18 5 5 0 62 24 22
2008 Language of service - Both English and French 40 29 11 7 7 4 1 74 15 72
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 17 42 42 16
2017 Language of service - Both English and French 23 42 34 56
2014 Language of service - English only 10 58 32 24
2014 Language of service - Both English and French 15 49 35 65
2011 Language of service - English only 10 57 33 21
2011 Language of service - Both English and French 26 42 32 62

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - Both English and French 44 8 28 0 13 7 13
2014 Language of service - Both English and French 39 10 41 0 9999 9 10
2011 Language of service - Both English and French 12 20 38 6 9999 24 16
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 18 82 56
2014 Language of service - English only 21 79 23
2014 Language of service - Both English and French 19 81 65

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 51 11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 46 11
2014 Language of service - Both English and French 76 12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 45 11

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 46 11
2014 Language of service - Both English and French 83 12

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 65 11
2014 Language of service - Both English and French 49 12

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 12

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 12

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 92 8 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 11 6 0 11 30 11 71 19 16
2017 Language of service - Both English and French 21 28 17 8 3 17 7 63 15 57
2014 Language of service - English only 37 8 8 16 0 30 0 65 23 24
2014 Language of service - Both English and French 42 18 9 3 6 18 3 76 12 65

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 47 0 0 11 6 0 88 12 16
2017 Language of service - Both English and French 38 35 12 5 3 6 0 78 9 57
2014 Language of service - English only 41 37 4 8 4 5 0 83 13 24
2014 Language of service - Both English and French 57 31 5 3 3 1 0 89 7 65
2011 Language of service - English only 67 24 10 0 0 0 0 90 0 21
2011 Language of service - Both English and French 66 24 5 2 0 3 0 93 2 61
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 42 6 6 0 0 18 86 7 16
2017 Language of service - Both English and French 31 44 2 5 6 0 12 86 12 57
2014 Language of service - English only 35 53 4 4 0 0 3 91 4 24
2014 Language of service - Both English and French 45 38 3 0 1 2 11 95 2 65
2011 Language of service - English only 38 52 5 0 0 0 5 95 0 21
2011 Language of service - Both English and French 32 38 9 5 2 0 14 82 7 62
2008 Language of service - English only 43 48 4 4 0 0 0 91 4 23
2008 Language of service - Both English and French 24 43 14 3 1 3 13 79 5 72

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 11 19 6 6 17 18 53 17 16
2017 Language of service - Both English and French 20 26 12 5 3 29 5 70 12 57
2014 Language of service - English only 27 16 12 8 8 20 8 60 23 24
2014 Language of service - Both English and French 27 25 19 3 3 14 10 67 8 65
2011 Language of service - English only 19 57 10 5 0 10 0 84 5 21
2011 Language of service - Both English and French 19 29 18 6 3 16 8 64 12 62

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 14 11 6 6 0 18 73 14 16
2017 Language of service - Both English and French 44 25 8 0 0 9 13 89 0 57
2014 Language of service - English only 40 32 8 4 0 12 3 85 5 24
2014 Language of service - Both English and French 52 26 5 2 3 1 11 89 5 65
2011 Language of service - English only 57 29 10 0 0 0 5 90 0 21
2011 Language of service - Both English and French 43 26 10 2 2 5 13 83 4 62
2008 Language of service - English only 36 41 5 9 0 9 0 85 10 22
2008 Language of service - Both English and French 38 36 3 3 0 10 11 93 4 72

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 17 19 6 11 6 18 53 22 16
2017 Language of service - Both English and French 31 35 10 0 2 9 13 85 2 57
2014 Language of service - English only 48 28 12 4 4 0 3 79 9 24
2014 Language of service - Both English and French 49 26 8 3 0 3 11 87 4 65
2011 Language of service - English only 38 33 10 5 0 10 5 83 6 21
2011 Language of service - Both English and French 39 30 10 4 0 5 13 83 4 62
2008 Language of service - English only 32 27 18 9 0 14 0 68 11 22
2008 Language of service - Both English and French 39 31 4 1 8 4 11 83 12 71
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 17 0 0 6 47 0 89 11 16
2017 Language of service - Both English and French 38 17 14 2 2 20 8 75 5 57
2014 Language of service - English only 41 16 4 12 0 22 4 78 17 24
2014 Language of service - Both English and French 51 15 11 2 5 15 1 79 8 65

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 17 0 6 6 17 0 87 13 16
2017 Language of service - Both English and French 60 22 8 2 2 5 2 88 4 57
2014 Language of service - English only 53 25 8 8 0 5 0 83 9 24
2014 Language of service - Both English and French 69 18 6 3 2 0 1 89 5 65
2011 Language of service - English only 71 24 0 5 0 0 0 95 5 21
2011 Language of service - Both English and French 75 18 3 0 0 3 0 97 0 62
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 11 18 24 19 0 0 39 43 16
2017 Language of service - Both English and French 24 32 15 8 16 2 3 59 25 57

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 29 22 26 17 0 0 35 43 16
2017 Language of service - Both English and French 8 32 22 18 18 2 0 41 37 57

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 34 13 19 6 0 0 62 25 16
2017 Language of service - Both English and French 20 30 27 15 3 3 0 52 19 57

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 17 53 14 17 0 0 17 30 16
2017 Language of service - Both English and French 10 23 17 27 22 2 0 33 50 57

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 67 19 6 8 0 0 0 86 8 16
2017 Language of service - Both English and French 35 31 14 10 3 2 5 71 14 56

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 34 32 6 6 0 0 57 11 16
2017 Language of service - Both English and French 33 33 19 9 2 0 5 69 11 57

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 47 11 11 6 0 0 72 17 16
2017 Language of service - Both English and French 20 34 23 13 3 0 7 58 18 57

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 42 22 17 6 0 0 55 22 16
2017 Language of service - Both English and French 21 29 24 16 7 0 3 51 24 57

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 42 11 11 6 0 0 72 17 16
2017 Language of service - Both English and French 23 32 23 9 6 0 7 59 16 57

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 43 24 0 6 6 0 69 6 16
2017 Language of service - Both English and French 28 26 29 9 3 0 5 57 13 57

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 34 11 0 0 0 0 89 0 16
2017 Language of service - Both English and French 58 23 12 3 0 0 5 84 3 57

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 83 6 0 6 6 0 0 89 11 16
2017 Language of service - Both English and French 75 12 6 0 2 0 5 92 2 57

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 61 0 6 0 0 0 94 6 16
2017 Language of service - Both English and French 39 31 17 9 2 0 3 72 11 57

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 29 0 6 6 0 0 89 11 16
2017 Language of service - Both English and French 66 21 3 2 3 0 5 91 5 56

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 14 0 0 0 0 29 100 0 16
2017 Language of service - Both English and French 53 19 2 3 0 0 23 94 4 57

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 28 30 0 0 0 7 67 0 16
2017 Language of service - Both English and French 56 25 5 10 0 0 5 85 10 57

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 0 36 6 0 0 0 58 6 16
2017 Language of service - Both English and French 80 6 3 0 3 0 8 93 3 57

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 39 13 0 0 0 0 87 0 16
2017 Language of service - Both English and French 45 31 15 5 0 0 5 80 5 57

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 29 43 11 6 0 0 41 17 16
2017 Language of service - Both English and French 2 30 39 23 5 2 0 32 29 57

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 22 39 22 11 0 0 34 28 16
2017 Language of service - Both English and French 8 28 32 30 2 0 0 32 36 57

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 38 0 12 12 0 0 76 24 15
2017 Language of service - Both English and French 40 34 16 7 2 2 0 76 8 57

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 25 11 17 11 0 0 61 28 16
2017 Language of service - Both English and French 22 41 20 14 3 0 0 63 18 57
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 50 50 16
2017 Language of service - Both English and French 45 55 57
2014 Language of service - English only 48 52 23
2014 Language of service - Both English and French 44 56 65

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 93 7 25
2014 Language of service - English only 92 8 11
2014 Language of service - Both English and French 96 4 28

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 78 17 0 5 0 0 0 95 5 24
2014 Language of service - English only 42 29 10 19 0 0 0 71 19 10
2014 Language of service - Both English and French 78 18 4 0 0 0 0 96 0 27
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 17 11 24 8 0 0 40 60 16
2017 Language of service - Both English and French 35 25 24 12 0 3 0 37 63 57

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 35

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 34 35

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 25 35

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 56 35

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 5 35

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 29 35

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - Both English and French 3 54 29 3 6 6 34

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 20 19 16 11 12 4 19 51 29 35

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 9 6 8 3 17 5 52 35 46 35
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