2017 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 21 49 11 14 5 0 0 70 19 75
2017 Does not provide services to public 32 55 0 10 3 0 0 87 13 63
2014 Provides services to public 37 44 2 14 3 0 0 81 17 89
2014 Does not provide services to public 49 40 4 2 4 1 0 90 6 86
2011 Provides services to public 36 47 6 9 2 0 0 83 11 83
2011 Does not provide services to public 43 46 1 9 0 1 0 90 9 88
2008 Provides services to public 36 49 2 9 2 0 1 86 12 96
2008 Does not provide services to public 44 35 3 15 3 0 0 79 18 66

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 61 32 5 1 0 0 0 94 1 75
2017 Does not provide services to public 69 24 0 5 1 0 0 93 7 63
2014 Provides services to public 72 19 2 3 1 2 0 93 5 89
2014 Does not provide services to public 80 12 5 2 0 1 0 93 2 86
2011 Provides services to public 69 21 3 5 3 0 0 90 8 83
2011 Does not provide services to public 68 24 5 2 0 1 0 93 3 88
2008 Provides services to public 65 20 4 8 2 0 1 85 11 96
2008 Does not provide services to public 77 15 2 6 0 0 0 92 6 66

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 66 24 3 7 0 0 0 90 7 75
2017 Does not provide services to public 65 21 3 8 4 0 0 86 11 63
2014 Provides services to public 66 16 9 5 2 0 2 83 8 89
2014 Does not provide services to public 69 18 6 5 1 1 0 89 6 86
2011 Provides services to public 66 19 5 7 2 0 1 86 9 83
2011 Does not provide services to public 61 24 9 4 2 1 0 85 6 88
2008 Provides services to public 60 19 6 9 4 0 1 80 14 96
2008 Does not provide services to public 68 18 3 9 2 0 0 86 11 66

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 50 38 2 5 4 0 0 89 9 75
2017 Does not provide services to public 44 45 0 7 3 0 0 90 10 63
2014 Provides services to public 54 32 3 8 2 0 0 86 10 89
2014 Does not provide services to public 55 38 1 2 2 1 0 95 4 86
2011 Provides services to public 61 22 7 7 4 0 0 82 11 83
2011 Does not provide services to public 59 29 5 4 2 1 0 88 6 89

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 34 11 11 4 0 0 74 15 75
2017 Does not provide services to public 41 39 17 1 2 0 0 80 3 63
2014 Provides services to public 45 37 8 7 2 0 2 83 9 89
2014 Does not provide services to public 54 31 7 2 4 1 0 87 6 86
2011 Provides services to public 46 36 6 8 1 0 4 85 9 83
2011 Does not provide services to public 43 37 10 6 1 1 2 83 7 89
2008 Provides services to public 28 42 8 13 5 2 2 73 18 96
2008 Does not provide services to public 44 33 11 11 0 0 2 78 11 66

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 56 30 4 8 2 0 0 86 11 75
2017 Does not provide services to public 53 32 8 5 2 0 0 85 7 63
2014 Provides services to public 67 22 5 3 1 1 0 90 5 89
2014 Does not provide services to public 54 34 6 2 3 1 0 89 5 86
2011 Provides services to public 63 27 6 3 0 0 1 91 3 83
2011 Does not provide services to public 61 27 5 4 2 1 0 89 6 88
2008 Provides services to public 52 35 5 4 2 1 0 88 6 96
2008 Does not provide services to public 59 35 3 3 0 0 0 94 3 66

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 60 33 2 1 4 0 0 93 5 75
2017 Does not provide services to public 56 31 7 5 2 0 0 87 6 63
2014 Provides services to public 68 23 6 3 0 0 0 91 3 89
2014 Does not provide services to public 61 28 4 4 3 1 0 90 7 86
2011 Provides services to public 73 17 3 5 1 0 1 91 6 83
2011 Does not provide services to public 61 30 3 4 0 1 0 92 4 89
2008 Provides services to public 55 31 2 8 2 1 0 87 11 96
2008 Does not provide services to public 56 33 5 5 2 0 0 89 6 66

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 58 30 7 1 4 0 0 88 5 75
2017 Does not provide services to public 60 35 2 1 2 0 0 95 3 63
2014 Provides services to public 60 32 2 6 1 0 0 91 7 89
2014 Does not provide services to public 61 29 3 5 0 1 0 92 5 86

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 59 29 2 7 1 0 1 89 8 74
2017 Does not provide services to public 56 18 19 7 0 0 0 75 7 63
2014 Provides services to public 67 21 3 3 5 0 0 89 8 89
2014 Does not provide services to public 59 25 6 9 0 1 0 85 9 86
2011 Provides services to public 67 18 1 8 2 1 1 88 11 82
2011 Does not provide services to public 52 36 5 7 0 1 0 88 7 89

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 35 1 7 7 1 23 79 19 74
2017 Does not provide services to public 39 24 3 5 8 0 20 80 17 63
2014 Provides services to public 31 15 12 6 14 4 18 59 25 88
2014 Does not provide services to public 44 19 6 10 6 2 12 75 18 86
2011 Provides services to public 35 24 7 8 10 1 15 70 22 83
2011 Does not provide services to public 20 15 10 11 11 4 28 52 33 89
2008 Provides services to public 38 17 6 6 16 1 17 66 27 96
2008 Does not provide services to public 42 15 11 12 3 0 17 69 18 66

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 44 40 7 6 2 0 0 85 8 75
2017 Does not provide services to public 48 36 8 1 7 0 0 84 8 63
2014 Provides services to public 56 34 7 3 0 0 0 90 3 89
2014 Does not provide services to public 55 29 6 9 1 0 0 84 10 86
2011 Provides services to public 65 22 7 2 4 0 0 87 6 83
2011 Does not provide services to public 56 32 6 3 2 1 0 88 6 89
2008 Provides services to public 48 34 8 5 3 0 1 83 8 96
2008 Does not provide services to public 52 41 6 0 2 0 0 92 2 66

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 42 11 6 5 0 2 78 11 75
2017 Does not provide services to public 51 32 10 8 0 0 0 83 8 63
2014 Provides services to public 45 30 9 7 8 0 0 75 15 89
2014 Does not provide services to public 51 31 11 7 1 0 0 81 8 86
2011 Provides services to public 48 35 5 9 4 0 0 83 12 83
2011 Does not provide services to public 39 40 11 3 5 1 1 80 8 89

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 40 12 9 4 0 4 75 13 75
2017 Does not provide services to public 40 41 7 6 6 0 0 81 12 63

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 52 37 5 5 1 0 0 89 6 75
2017 Does not provide services to public 52 34 7 5 3 0 0 86 7 63
2014 Provides services to public 61 28 10 0 1 0 0 89 1 89
2014 Does not provide services to public 53 38 6 4 0 0 0 91 4 86
2011 Provides services to public 68 26 5 0 1 0 0 94 1 83
2011 Does not provide services to public 58 32 6 4 0 1 0 91 4 89
2008 Provides services to public 57 30 3 5 2 2 0 89 7 96
2008 Does not provide services to public 64 30 5 2 0 0 0 94 2 66

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 37 9 4 8 0 0 79 12 74
2017 Does not provide services to public 47 28 15 9 2 0 0 75 11 63

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 59 29 10 1 1 0 0 88 2 75
2017 Does not provide services to public 59 31 4 5 2 0 0 90 6 63
2014 Provides services to public 74 18 3 4 0 0 0 92 4 89
2014 Does not provide services to public 67 26 5 2 0 0 0 93 2 86
2011 Provides services to public 76 18 4 2 0 0 0 94 2 83
2011 Does not provide services to public 65 26 6 1 0 1 0 92 1 89

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 38 10 10 4 0 0 77 13 75
2017 Does not provide services to public 45 36 10 4 5 0 0 81 9 63
2014 Provides services to public 44 29 13 6 7 2 0 74 13 89
2014 Does not provide services to public 46 36 15 2 1 0 0 82 4 86
2011 Provides services to public 56 31 6 4 4 0 0 86 8 82
2011 Does not provide services to public 45 34 8 10 1 1 1 81 11 89

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 33 48 7 4 6 0 2 83 10 75
2017 Does not provide services to public 51 36 6 3 3 0 0 87 6 63
2014 Provides services to public 49 25 13 7 5 2 0 75 12 89
2014 Does not provide services to public 54 26 11 5 4 0 0 80 9 86

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 45 13 8 5 0 0 74 12 75
2017 Does not provide services to public 44 39 11 4 2 0 0 83 6 63
2014 Provides services to public 50 34 6 7 2 2 0 85 9 88
2014 Does not provide services to public 54 36 7 1 1 0 0 90 2 86
2011 Provides services to public 57 28 6 5 4 0 0 85 9 82
2011 Does not provide services to public 50 32 9 4 0 2 2 86 5 89

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 51 34 7 2 4 2 0 86 6 74
2017 Does not provide services to public 51 33 7 5 3 0 0 84 8 63
2014 Provides services to public 64 26 5 3 1 0 0 90 4 89
2014 Does not provide services to public 60 25 10 4 1 0 0 84 5 86
2011 Provides services to public 65 24 9 2 0 0 0 89 2 83
2011 Does not provide services to public 54 36 3 5 1 1 0 91 6 89
2008 Provides services to public 50 38 7 3 2 0 0 88 5 96
2008 Does not provide services to public 59 36 0 5 0 0 0 95 5 66

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 39 15 8 9 1 2 66 18 75
2017 Does not provide services to public 39 40 12 6 3 0 0 79 9 63
2014 Provides services to public 46 29 11 7 6 0 1 76 12 89
2014 Does not provide services to public 47 32 15 3 1 1 0 80 5 86
2011 Provides services to public 37 24 23 10 6 0 0 61 16 83
2011 Does not provide services to public 38 30 20 8 3 1 0 69 11 89
2008 Provides services to public 27 29 24 15 3 1 1 57 18 96
2008 Does not provide services to public 35 32 17 11 6 0 0 67 17 66

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 8 31 42 12 7 0 1 19 39 75
2017 Does not provide services to public 17 25 24 14 12 4 3 29 46 63
2014 Provides services to public 1 12 32 30 22 0 3 54 13 88
2014 Does not provide services to public 4 22 40 21 13 1 0 34 26 85
2011 Provides services to public 7 18 29 25 17 1 2 44 26 82
2011 Does not provide services to public 4 22 28 28 11 2 5 42 28 89
2008 Provides services to public 3 28 33 22 7 2 4 31 34 95
2008 Does not provide services to public 9 24 47 11 8 0 2 18 34 66

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 7 16 35 24 16 0 2 41 24 75
2017 Does not provide services to public 13 7 20 32 22 1 5 58 21 63
2014 Provides services to public 3 6 20 31 32 3 5 69 9 88
2014 Does not provide services to public 4 7 20 38 27 1 4 68 11 86
2011 Provides services to public 6 7 16 40 25 1 4 69 14 83
2011 Does not provide services to public 2 9 27 30 21 5 6 57 13 89
2008 Provides services to public 2 10 32 29 15 3 8 49 14 96
2008 Does not provide services to public 2 15 35 20 23 3 3 45 18 66

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 7 16 38 26 12 1 0 38 24 75
2017 Does not provide services to public 4 14 26 29 17 1 7 51 20 63
2014 Provides services to public 6 16 24 26 27 0 1 54 22 89
2014 Does not provide services to public 6 12 32 24 22 1 4 48 19 86
2011 Provides services to public 15 14 27 23 17 1 4 42 30 83
2011 Does not provide services to public 5 7 37 29 17 2 4 48 13 89
2008 Provides services to public 15 19 34 18 5 2 7 25 37 96
2008 Does not provide services to public 20 18 25 18 15 0 3 35 40 65

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 2 10 39 23 18 1 6 45 13 75
2017 Does not provide services to public 3 8 24 35 28 0 1 64 11 63
2014 Provides services to public 0 7 22 46 23 2 1 70 7 89
2014 Does not provide services to public 1 7 29 39 21 0 2 61 9 84
2011 Provides services to public 7 8 20 31 26 1 5 61 17 83
2011 Does not provide services to public 3 9 33 30 21 2 1 53 12 89
2008 Provides services to public 7 19 25 30 13 2 4 46 28 96
2008 Does not provide services to public 6 14 33 30 15 0 2 46 20 66

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 19 25 28 15 10 2 0 26 45 75
2017 Does not provide services to public 14 29 19 12 20 0 6 35 45 63
2014 Provides services to public 6 16 28 25 20 1 3 48 22 89
2014 Does not provide services to public 7 20 33 23 13 1 2 38 28 86
2011 Provides services to public 15 24 23 18 14 1 5 35 41 83
2011 Does not provide services to public 9 23 25 24 13 2 4 40 34 89
2008 Provides services to public 16 28 21 19 9 2 5 30 47 96
2008 Does not provide services to public 9 25 29 25 11 2 0 36 34 65

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 9 11 28 26 24 1 1 51 21 74
2017 Does not provide services to public 3 16 13 36 18 4 11 62 22 63
2014 Provides services to public 2 3 19 33 38 2 3 74 6 89
2014 Does not provide services to public 1 11 17 35 29 3 4 69 13 86
2011 Provides services to public 6 12 16 33 27 0 5 64 19 83
2011 Does not provide services to public 2 14 22 29 19 8 6 56 19 89
2008 Provides services to public 5 17 36 24 9 6 2 37 24 95
2008 Does not provide services to public 3 24 26 27 15 5 0 44 29 66

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 6 22 34 24 13 0 1 37 28 75
2017 Does not provide services to public 2 12 27 28 25 1 5 56 15 63
2014 Provides services to public 7 8 32 31 21 0 1 53 15 89
2014 Does not provide services to public 5 11 31 31 19 1 2 51 16 86
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 69 21 2 6 1 0 0 90 7 75
2017 Does not provide services to public 68 22 2 6 1 0 0 90 8 63
2014 Provides services to public 73 13 3 7 3 0 0 86 10 89
2014 Does not provide services to public 77 14 2 3 0 1 2 94 4 86
2011 Provides services to public 71 20 4 4 2 0 0 91 5 82
2011 Does not provide services to public 75 16 2 5 0 1 1 92 5 89
2008 Provides services to public 75 14 2 5 3 0 1 89 9 95
2008 Does not provide services to public 89 5 2 2 2 0 2 95 3 66

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 25 26 23 14 6 6 0 55 21 75
2017 Does not provide services to public 34 23 13 16 4 7 3 64 22 63
2014 Provides services to public 41 27 11 9 7 3 2 72 17 89
2014 Does not provide services to public 44 26 12 1 10 3 4 75 12 86

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 36 12 7 6 0 0 75 13 75
2017 Does not provide services to public 54 24 10 8 3 1 0 79 11 63
2014 Provides services to public 55 28 6 8 2 1 0 84 11 89
2014 Does not provide services to public 60 24 1 7 6 1 1 85 14 86

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 25 43 19 9 2 1 0 69 12 75
2017 Does not provide services to public 45 38 7 8 0 1 1 85 8 63
2014 Provides services to public 46 36 12 3 2 0 0 82 6 89
2014 Does not provide services to public 49 30 6 8 2 2 1 83 11 86
2011 Provides services to public 42 39 5 9 0 4 1 85 10 83
2011 Does not provide services to public 43 40 10 3 1 2 0 85 5 89
2008 Provides services to public 26 51 7 11 1 2 2 80 12 95
2008 Does not provide services to public 50 38 3 5 0 2 3 92 5 66

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 40 18 8 5 4 1 67 13 75
2017 Does not provide services to public 34 28 9 8 8 11 3 72 18 63
2014 Provides services to public 49 24 12 7 2 6 0 77 10 89
2014 Does not provide services to public 47 22 5 7 7 9 3 79 16 86
2011 Provides services to public 51 18 13 2 4 10 1 78 8 83
2011 Does not provide services to public 48 28 11 5 1 5 0 81 7 89
2008 Provides services to public 43 29 12 3 4 7 1 79 8 95
2008 Does not provide services to public 52 26 6 2 3 8 3 88 5 65

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 8 22 19 24 17 10 1 33 45 75
2017 Does not provide services to public 13 31 22 15 2 14 3 53 20 63
2014 Provides services to public 22 19 15 26 5 11 2 47 36 89
2014 Does not provide services to public 27 24 13 12 7 14 3 61 23 86

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 48 4 5 4 0 0 88 8 74
2017 Does not provide services to public 53 36 11 0 0 0 0 89 0 63
2014 Provides services to public 50 41 3 6 0 0 0 91 6 89
2014 Does not provide services to public 67 26 3 2 1 0 0 94 4 86
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 38 38 12 4 6 0 2 78 10 75
2017 Does not provide services to public 53 34 6 4 3 0 0 87 8 63
2014 Provides services to public 56 16 11 9 7 0 1 72 16 89
2014 Does not provide services to public 57 26 11 5 1 1 0 83 6 86
2011 Provides services to public 57 28 5 4 4 0 2 87 7 83
2011 Does not provide services to public 47 35 6 10 1 1 0 83 11 89
2008 Provides services to public 52 26 12 7 1 2 0 80 9 95
2008 Does not provide services to public 59 26 9 5 0 0 2 86 5 66

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 45 41 5 1 4 0 5 90 5 75
2017 Does not provide services to public 58 18 20 1 2 1 0 77 3 63
2014 Provides services to public 59 22 8 7 3 0 1 82 11 89
2014 Does not provide services to public 57 27 10 5 0 1 0 85 5 86
2011 Provides services to public 67 22 2 2 5 0 2 91 7 83
2011 Does not provide services to public 59 21 9 6 2 4 0 82 8 89
2008 Provides services to public 48 28 12 5 1 4 1 81 7 95
2008 Does not provide services to public 68 23 5 2 0 0 3 94 2 66

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 45 7 3 4 0 2 86 6 74
2017 Does not provide services to public 54 25 7 9 4 1 0 80 13 63
2014 Provides services to public 48 34 10 5 2 0 1 82 7 89
2014 Does not provide services to public 60 30 5 2 2 1 0 91 5 86
2011 Provides services to public 61 24 8 2 4 0 1 86 6 83
2011 Does not provide services to public 50 31 4 7 6 1 1 82 13 89
2008 Provides services to public 48 35 9 5 1 1 0 84 6 95
2008 Does not provide services to public 64 26 5 2 3 0 2 91 5 66

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 75 18 1 0 0 0 6 99 0 74
2017 Does not provide services to public 85 12 2 1 0 0 0 97 1 63
2014 Provides services to public 84 8 1 3 2 0 1 93 6 89
2014 Does not provide services to public 90 8 0 1 0 0 0 99 1 86
2011 Provides services to public 88 5 1 4 1 0 1 94 5 83
2011 Does not provide services to public 82 13 1 2 0 1 0 97 2 89
2008 Provides services to public 87 7 1 3 0 1 0 96 3 95
2008 Does not provide services to public 85 11 0 3 0 0 2 97 3 66

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 77 14 1 2 1 0 4 95 4 74
2017 Does not provide services to public 63 20 8 4 2 0 3 86 6 63
2014 Provides services to public 66 21 6 2 3 0 1 88 6 89
2014 Does not provide services to public 67 19 6 4 0 2 2 90 4 86
2011 Provides services to public 59 18 13 7 1 0 1 78 8 83
2011 Does not provide services to public 47 31 8 3 4 5 1 83 8 89

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 62 27 2 4 2 0 2 91 7 74
2017 Does not provide services to public 65 19 9 7 0 0 0 84 7 63

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 66 20 5 4 2 0 2 89 6 74
2017 Does not provide services to public 65 20 11 4 0 0 0 85 4 63

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 52 29 8 3 5 0 2 84 8 74
2017 Does not provide services to public 65 14 15 5 2 0 0 79 7 63
2014 Provides services to public 57 22 10 3 6 0 1 80 9 89
2014 Does not provide services to public 68 20 2 7 0 2 0 90 7 86
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 58 13 4 8 0 5 73 13 22
2017 Does not provide services to public 24 23 28 6 0 0 19 58 8 17
2014 Provides services to public 27 48 4 9 4 0 8 81 14 25
2014 Does not provide services to public 43 34 4 9 5 0 5 81 15 23

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 31 39 16 7 4 4 0 72 11 75
2017 Does not provide services to public 39 32 13 9 3 4 0 74 12 63
2014 Provides services to public 45 29 14 3 5 4 0 77 8 89
2014 Does not provide services to public 49 34 5 7 4 1 0 84 12 86
2011 Provides services to public 47 35 6 6 4 2 0 83 10 82
2011 Does not provide services to public 39 40 12 4 1 3 0 82 6 89

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 22 38 16 16 8 0 0 60 25 75
2017 Does not provide services to public 33 32 17 11 6 1 0 66 17 63
2014 Provides services to public 46 29 13 8 2 2 0 76 10 89
2014 Does not provide services to public 45 36 5 10 4 1 0 81 14 86
2011 Provides services to public 43 36 5 11 4 1 0 80 15 83
2011 Does not provide services to public 41 35 16 5 1 1 0 77 6 89
2008 Provides services to public 37 28 13 14 6 2 0 67 20 95
2008 Does not provide services to public 36 35 11 9 9 0 0 71 18 66

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 8 45 10 28 6 3 0 55 35 75
2017 Does not provide services to public 27 27 18 15 6 7 0 58 23 63
2014 Provides services to public 33 34 17 12 2 2 0 68 15 89
2014 Does not provide services to public 33 39 8 10 4 6 0 77 14 86
2011 Provides services to public 23 52 12 7 2 4 0 78 10 82
2011 Does not provide services to public 25 47 10 8 4 7 0 77 13 89
2008 Provides services to public 16 43 21 9 5 5 0 62 16 95
2008 Does not provide services to public 29 32 12 15 8 5 0 63 24 66

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 23 33 19 14 6 5 0 59 21 75
2017 Does not provide services to public 32 31 15 5 9 8 0 68 15 63
2014 Provides services to public 39 33 13 8 2 5 0 76 11 89
2014 Does not provide services to public 46 25 11 3 9 6 0 75 13 86
2011 Provides services to public 40 35 13 4 4 4 0 78 8 82
2011 Does not provide services to public 40 37 12 8 1 2 0 78 10 88
2008 Provides services to public 24 38 15 11 6 5 1 66 18 95
2008 Does not provide services to public 30 41 8 11 6 5 0 75 17 66

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 9 41 16 22 10 1 0 51 33 74
2017 Does not provide services to public 31 31 14 18 3 3 0 64 22 63
2014 Provides services to public 32 40 16 7 3 1 0 73 10 89
2014 Does not provide services to public 36 41 11 7 4 1 0 78 11 86
2011 Provides services to public 29 45 11 10 4 1 0 75 14 82
2011 Does not provide services to public 20 51 8 15 4 2 0 73 19 89
2008 Provides services to public 23 46 8 16 5 1 0 70 21 95
2008 Does not provide services to public 32 36 8 20 3 2 0 69 23 66
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 25 54 9 7 4 0 0 80 11 75
2017 Does not provide services to public 39 37 13 10 2 0 0 76 11 63
2014 Provides services to public 56 28 15 0 1 0 0 84 1 89
2014 Does not provide services to public 57 35 7 0 1 0 0 92 1 86
2011 Provides services to public 48 34 7 7 2 1 0 83 10 82
2011 Does not provide services to public 38 47 2 11 1 1 0 85 12 89

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 50 37 6 2 2 2 0 89 5 74
2017 Does not provide services to public 52 42 3 0 0 3 0 97 0 63
2014 Provides services to public 64 30 5 1 0 0 0 94 1 89
2014 Does not provide services to public 58 34 1 2 2 2 0 95 4 86
2011 Provides services to public 68 25 4 2 0 1 0 94 2 82
2011 Does not provide services to public 56 35 4 0 0 3 1 96 0 89

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 41 13 10 1 0 0 76 11 75
2017 Does not provide services to public 48 23 10 11 3 4 1 75 14 63
2014 Provides services to public 63 24 5 2 0 4 1 92 2 89
2014 Does not provide services to public 55 25 12 4 2 1 0 82 6 86
2011 Provides services to public 54 25 8 7 4 1 1 81 11 82
2011 Does not provide services to public 45 33 7 8 4 2 1 81 11 89
2008 Provides services to public 44 30 6 11 3 4 1 78 15 96
2008 Does not provide services to public 41 41 3 9 5 2 0 83 14 66

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 41 16 13 2 4 0 68 16 75
2017 Does not provide services to public 38 27 15 8 4 8 0 70 13 63
2014 Provides services to public 50 27 10 5 2 5 3 83 7 89
2014 Does not provide services to public 49 35 10 1 1 3 0 87 2 86
2011 Provides services to public 47 25 19 5 2 2 0 74 7 83
2011 Does not provide services to public 33 36 13 10 2 5 1 73 13 89

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 23 26 22 10 6 9 4 56 18 75
2017 Does not provide services to public 25 22 20 8 5 18 3 59 16 63
2014 Provides services to public 32 23 14 12 8 9 2 62 23 89
2014 Does not provide services to public 25 35 7 13 7 8 5 69 24 86
2011 Provides services to public 38 20 18 7 6 6 3 65 15 83
2011 Does not provide services to public 25 24 19 11 5 9 8 58 19 89

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 57 31 5 7 0 0 0 88 7 75
2017 Does not provide services to public 60 31 2 6 0 0 0 92 6 63
2014 Provides services to public 74 20 2 2 1 0 0 94 3 89
2014 Does not provide services to public 67 20 6 3 0 1 2 91 4 86

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 70 19 9 1 0 1 0 90 1 75
2017 Does not provide services to public 74 22 2 0 0 1 1 98 0 63
2014 Provides services to public 75 17 5 1 1 1 0 93 2 89
2014 Does not provide services to public 79 13 2 2 0 2 1 95 2 86
2011 Provides services to public 74 21 3 0 2 1 0 96 2 83
2011 Does not provide services to public 78 17 4 1 0 1 0 95 1 89
2008 Provides services to public 57 28 3 3 3 2 3 90 7 96
2008 Does not provide services to public 76 9 5 3 0 2 6 92 3 66

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 37 19 6 10 0 0 65 16 74
2017 Does not provide services to public 30 45 6 15 2 3 0 77 17 62
2014 Provides services to public 42 32 13 7 6 0 0 74 13 89
2014 Does not provide services to public 36 38 8 7 3 7 1 81 11 86
2011 Provides services to public 39 36 12 8 2 1 0 77 11 83
2011 Does not provide services to public 31 42 12 7 2 2 4 77 10 89
2008 Provides services to public 32 32 10 13 10 1 1 66 23 96
2008 Does not provide services to public 24 50 6 14 5 2 0 75 18 66

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 8 29 22 17 18 3 2 39 37 75
2017 Does not provide services to public 11 30 17 12 14 7 9 49 31 63
2014 Provides services to public 18 22 16 22 17 3 2 42 41 89
2014 Does not provide services to public 21 19 17 22 16 6 0 42 40 86
2011 Provides services to public 24 19 15 19 17 2 5 46 38 83
2011 Does not provide services to public 18 20 19 20 14 2 8 42 37 89
2008 Provides services to public 11 22 16 19 25 5 2 36 47 96
2008 Does not provide services to public 8 23 17 30 12 3 8 34 47 66

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 23 45 19 8 4 1 0 69 12 75
2017 Does not provide services to public 37 36 7 14 3 3 0 76 17 63

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 56 30 5 4 5 1 0 87 8 75
2017 Does not provide services to public 64 27 3 5 0 2 0 92 5 63
2014 Provides services to public 71 24 3 1 1 0 0 95 2 89
2014 Does not provide services to public 73 16 4 4 0 3 0 92 4 86

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 54 35 5 2 2 1 0 90 5 75
2017 Does not provide services to public 64 28 5 3 0 0 0 92 3 62
2014 Provides services to public 63 28 7 1 1 0 0 91 2 89
2014 Does not provide services to public 78 16 1 4 0 1 0 95 4 86
2011 Provides services to public 66 25 5 3 0 1 0 92 3 82
2011 Does not provide services to public 56 35 4 2 0 3 0 94 2 89

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 60 32 4 1 4 0 0 91 5 75
2017 Does not provide services to public 64 31 3 2 0 0 0 95 2 63
2014 Provides services to public 65 24 6 2 2 0 0 90 5 89
2014 Does not provide services to public 73 20 4 1 0 1 0 95 1 86
2011 Provides services to public 67 21 8 5 0 0 0 88 5 82
2011 Does not provide services to public 60 36 0 1 1 1 0 98 2 88
2008 Provides services to public 55 34 5 2 3 0 0 89 5 94
2008 Does not provide services to public 61 29 5 5 2 0 0 89 6 66

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 45 29 17 6 4 0 0 74 10 75
2017 Does not provide services to public 56 22 15 2 5 1 0 79 6 63
2014 Provides services to public 64 23 9 5 0 0 0 86 5 89
2014 Does not provide services to public 63 25 5 5 1 1 0 89 6 86
2011 Provides services to public 65 22 10 4 0 0 0 87 4 83
2011 Does not provide services to public 57 25 13 1 1 2 0 84 2 89

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 37 13 6 5 0 0 76 11 75
2017 Does not provide services to public 59 19 12 6 3 1 0 79 9 63
2014 Provides services to public 63 21 8 8 0 0 0 84 8 89
2014 Does not provide services to public 59 29 5 4 1 1 0 90 5 86
2011 Provides services to public 64 21 11 5 0 0 0 84 5 83
2011 Does not provide services to public 56 29 8 4 2 1 0 86 6 88
2008 Provides services to public 43 38 11 3 4 1 0 82 7 95
2008 Does not provide services to public 44 39 8 9 0 0 0 83 9 66

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 28 13 10 5 3 0 72 15 75
2017 Does not provide services to public 48 16 15 6 12 3 0 66 19 63
2014 Provides services to public 59 14 13 7 1 4 1 78 8 89
2014 Does not provide services to public 56 15 12 11 4 2 0 73 15 86
2011 Provides services to public 55 19 13 7 5 1 0 75 12 83
2011 Does not provide services to public 52 21 9 9 5 3 1 77 14 89
2008 Provides services to public 39 28 12 9 6 4 1 71 17 95
2008 Does not provide services to public 41 24 8 12 3 12 0 74 17 66
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Provides services to public 22 43 35 73
2017 Does not provide services to public 37 38 25 63
2014 Provides services to public 14 52 34 89
2014 Does not provide services to public 19 40 41 85
2011 Provides services to public 22 45 32 83
2011 Does not provide services to public 26 44 30 89

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Provides services to public 37 7 34 0 11 11 16
2017 Does not provide services to public 14 11 49 0 10 16 22
2014 Provides services to public 51 8 33 0 9999 7 12
2014 Does not provide services to public 7 24 62 7 9999 0 16
2011 Provides services to public 11 23 39 5 9999 21 18
2011 Does not provide services to public 21 4 61 0 9999 14 23
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 19 81 74
2014 Provides services to public 20 80 88
2014 Does not provide services to public 14 86 86

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Provides services to public 51 15
2014 Does not provide services to public 74 12

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Provides services to public 47 15
2014 Provides services to public 77 17
2014 Does not provide services to public 50 12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2014 Provides services to public 0 17
2014 Does not provide services to public 0 12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2014 Does not provide services to public 0 12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Provides services to public 59 15

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Provides services to public 33 15
2014 Provides services to public 41 17

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Provides services to public 40 15
2014 Provides services to public 66 17

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Provides services to public 40 15
2014 Provides services to public 76 17
2014 Does not provide services to public 42 12

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Provides services to public 32 15
2014 Provides services to public 35 17

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2014 Provides services to public 0 17
2014 Does not provide services to public 0 12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 34 15

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 67 15
2014 Provides services to public 52 17
2014 Does not provide services to public 71 11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 42 15
2014 Provides services to public 46 17

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2014 Provides services to public 0 17

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 32 15

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 94 6 15

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 22 23 14 6 6 21 7 64 17 75
2017 Does not provide services to public 23 28 11 5 0 27 6 77 7 63
2014 Provides services to public 41 15 9 7 5 22 2 73 15 89
2014 Does not provide services to public 35 13 9 4 6 26 9 72 15 86

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 38 37 9 4 6 6 0 80 10 75
2017 Does not provide services to public 43 39 7 3 0 9 0 89 4 63
2014 Provides services to public 53 32 4 5 3 2 0 87 8 89
2014 Does not provide services to public 61 19 10 2 4 4 0 83 6 86
2011 Provides services to public 66 24 6 1 0 2 0 93 1 82
2011 Does not provide services to public 59 30 6 1 1 3 0 91 2 89
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 45 3 5 4 0 13 86 11 75
2017 Does not provide services to public 20 48 6 5 5 1 15 81 13 63
2014 Provides services to public 42 42 3 1 1 1 9 94 2 89
2014 Does not provide services to public 30 48 3 5 1 2 10 90 7 86
2011 Provides services to public 34 42 8 4 1 0 12 86 5 83
2011 Does not provide services to public 19 45 7 5 0 4 20 84 7 89
2008 Provides services to public 28 45 11 3 1 2 9 82 5 96
2008 Does not provide services to public 26 41 3 15 2 2 12 77 19 66

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 20 22 13 5 5 27 8 65 14 75
2017 Does not provide services to public 14 18 11 1 2 43 11 69 7 63
2014 Provides services to public 27 22 17 5 5 15 9 65 12 89
2014 Does not provide services to public 16 22 10 0 0 32 19 79 0 86
2011 Provides services to public 19 36 16 6 2 14 6 69 10 83
2011 Does not provide services to public 15 22 21 6 2 23 10 55 13 89

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 43 24 10 1 1 7 14 85 3 75
2017 Does not provide services to public 44 24 3 0 1 14 13 94 2 63
2014 Provides services to public 49 28 6 2 2 4 9 88 5 89
2014 Does not provide services to public 51 28 4 0 0 7 10 95 0 86
2011 Provides services to public 47 27 10 2 1 4 11 85 3 83
2011 Does not provide services to public 44 21 9 1 0 7 18 87 1 88
2008 Provides services to public 38 37 3 4 0 9 8 91 5 95
2008 Does not provide services to public 47 27 2 0 2 9 14 96 2 66

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 32 12 1 4 8 14 79 6 74
2017 Does not provide services to public 37 25 4 0 1 19 13 92 2 63
2014 Provides services to public 49 27 9 3 1 2 9 85 5 89
2014 Does not provide services to public 46 32 4 0 0 7 11 95 0 86
2011 Provides services to public 39 31 10 4 0 6 11 83 5 83
2011 Does not provide services to public 36 31 9 1 0 8 14 87 1 88
2008 Provides services to public 38 30 7 3 6 6 9 80 11 94
2008 Does not provide services to public 41 24 5 6 3 12 9 83 12 66
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 7 93 75
2014 Provides services to public 9 91 89
2014 Does not provide services to public 6 94 86

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 35 16 13 1 2 25 7 76 6 75
2017 Does not provide services to public 32 17 15 2 0 29 6 75 3 63
2014 Provides services to public 48 15 9 5 3 17 2 79 10 89
2014 Does not provide services to public 40 16 9 2 2 20 9 80 7 86

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 60 21 6 3 2 7 1 88 6 74
2017 Does not provide services to public 63 25 3 3 0 4 2 93 3 63
2014 Provides services to public 65 20 7 5 1 2 1 87 6 89
2014 Does not provide services to public 69 20 6 1 1 2 0 91 2 86
2011 Provides services to public 74 20 2 1 0 2 0 96 1 83
2011 Does not provide services to public 78 18 1 1 0 2 0 98 1 89
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 27 18 11 16 1 2 53 29 75
2017 Does not provide services to public 29 21 19 17 14 0 1 50 31 63

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 7 31 23 20 17 1 0 39 38 75
2017 Does not provide services to public 21 36 19 17 8 0 0 57 24 62

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 21 32 23 17 4 2 0 55 21 75
2017 Does not provide services to public 33 31 18 14 2 0 2 65 16 63

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 7 21 26 25 20 1 0 28 46 75
2017 Does not provide services to public 22 16 30 20 10 2 0 39 31 63

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 41 28 15 9 2 1 4 72 12 74
2017 Does not provide services to public 43 22 13 6 1 0 14 76 9 63

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 32 22 9 2 0 4 65 12 75
2017 Does not provide services to public 30 29 26 8 4 1 1 61 12 63

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 20 36 22 13 4 0 5 59 18 75
2017 Does not provide services to public 41 23 19 10 4 1 1 66 15 63

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 19 31 25 17 6 0 2 50 24 75
2017 Does not provide services to public 24 31 18 15 12 0 0 55 27 63

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 33 23 9 6 0 5 60 16 75
2017 Does not provide services to public 43 25 12 9 11 0 0 69 19 63

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 26 30 28 7 4 1 4 59 11 75
2017 Does not provide services to public 52 21 18 7 2 0 0 73 9 63

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 58 24 11 2 0 0 4 86 2 75
2017 Does not provide services to public 64 20 12 2 0 2 0 86 2 63

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 75 12 6 1 2 0 4 90 4 75
2017 Does not provide services to public 84 7 5 0 0 0 4 95 0 63

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 36 38 14 8 1 0 2 76 9 75
2017 Does not provide services to public 64 21 14 0 0 0 2 86 0 63

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 63 23 4 2 4 0 4 89 6 74
2017 Does not provide services to public 74 17 4 2 0 1 2 95 2 63

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 52 19 2 2 0 0 24 94 3 75
2017 Does not provide services to public 66 9 3 0 0 0 23 96 0 63

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 50 26 10 9 0 0 5 80 9 75
2017 Does not provide services to public 78 15 1 0 0 0 5 98 0 62

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 74 6 10 1 2 0 6 86 4 75
2017 Does not provide services to public 82 12 3 0 0 0 4 97 0 63

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 46 33 14 4 0 0 4 82 4 75
2017 Does not provide services to public 47 31 13 6 0 0 3 80 7 63

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 4 29 40 21 5 1 0 33 26 75
2017 Does not provide services to public 10 38 33 15 4 0 0 48 20 63

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 7 27 34 28 4 0 0 31 35 75
2017 Does not provide services to public 6 24 31 22 17 0 0 39 30 63

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 34 13 8 4 1 0 75 11 74
2017 Does not provide services to public 33 52 8 6 2 0 0 85 7 63

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 38 17 16 5 0 0 62 20 75
2017 Does not provide services to public 35 41 11 10 3 0 0 76 13 62
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 45 55 75
2017 Does not provide services to public 30 70 63
2014 Provides services to public 45 55 88
2014 Does not provide services to public 27 73 86

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 92 8 34
2017 Does not provide services to public 90 10 19
2014 Provides services to public 95 5 39
2014 Does not provide services to public 100 0 23

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 72 19 0 7 3 0 0 90 10 32
2017 Does not provide services to public 76 18 0 0 6 0 0 94 6 17
2014 Provides services to public 68 21 5 6 0 0 0 89 6 37
2014 Does not provide services to public 78 22 0 0 0 0 0 100 0 23
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 35 24 22 14 2 3 0 36 64 75
2017 Does not provide services to public 26 30 21 8 7 8 0 28 72 63

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 20 46
2017 Does not provide services to public 23 42

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 34 46
2017 Does not provide services to public 52 42

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 29 46
2017 Does not provide services to public 32 42

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 57 46
2017 Does not provide services to public 51 42

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Provides services to public 4 46
2017 Does not provide services to public 4 42

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 30 46
2017 Does not provide services to public 22 42

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Provides services to public 2 53 25 8 7 5 45
2017 Does not provide services to public 3 54 26 9 2 7 41

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 15 20 12 19 17 3 14 43 43 46
2017 Does not provide services to public 20 21 5 26 21 4 3 44 51 42

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 7 5 10 6 17 10 46 26 52 46
2017 Does not provide services to public 13 6 8 13 18 2 40 33 54 42
Date modified: