2017 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 22 59 14 2 3 0 0 81 5 27
2017 3 to 10 years in current department or agency 30 46 4 16 4 0 0 77 19 65
2017 11 to 20 years in current department or agency 21 58 3 12 7 0 0 79 19 39
2014 Less than 3 years in current department or agency 43 54 3 0 0 0 0 97 0 32
2014 3 to 10 years in current department or agency 40 38 3 11 6 1 0 79 17 88
2014 11 to 20 years in current department or agency 42 42 3 11 3 0 0 84 13 40
2014 More than 20 years in current department or agency 48 52 0 0 0 0 0 100 0 11

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 61 33 5 0 0 0 0 95 0 27
2017 3 to 10 years in current department or agency 60 30 3 5 2 0 0 90 7 65
2017 11 to 20 years in current department or agency 77 20 0 3 0 0 0 97 3 39
2014 Less than 3 years in current department or agency 72 17 7 3 0 0 0 90 3 32
2014 3 to 10 years in current department or agency 77 16 2 2 1 1 0 94 4 88
2014 11 to 20 years in current department or agency 72 16 5 5 0 2 0 90 5 40
2014 More than 20 years in current department or agency 79 8 0 0 0 12 0 100 0 11

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 63 34 0 3 0 0 0 97 3 27
2017 3 to 10 years in current department or agency 57 23 3 13 4 0 0 80 17 65
2017 11 to 20 years in current department or agency 80 15 5 0 0 0 0 95 0 39
2014 Less than 3 years in current department or agency 57 25 6 9 3 0 0 81 13 32
2014 3 to 10 years in current department or agency 70 17 8 4 0 1 0 87 5 88
2014 11 to 20 years in current department or agency 67 13 10 5 5 0 0 80 10 40
2014 More than 20 years in current department or agency 79 8 0 0 0 0 12 100 0 11

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 37 53 2 3 5 0 0 90 8 27
2017 3 to 10 years in current department or agency 48 40 0 9 4 0 0 88 12 65
2017 11 to 20 years in current department or agency 55 38 3 3 2 0 0 92 5 39
2014 Less than 3 years in current department or agency 53 47 0 0 0 0 0 100 0 32
2014 3 to 10 years in current department or agency 55 33 2 6 3 1 0 89 9 88
2014 11 to 20 years in current department or agency 46 41 3 8 3 0 0 87 11 40
2014 More than 20 years in current department or agency 73 9 9 8 0 0 0 82 8 11

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 44 32 13 8 3 0 0 76 11 27
2017 3 to 10 years in current department or agency 32 41 19 4 3 0 0 74 7 65
2017 11 to 20 years in current department or agency 48 33 8 9 2 0 0 81 12 39
2014 Less than 3 years in current department or agency 37 41 13 9 0 0 0 78 9 32
2014 3 to 10 years in current department or agency 51 31 8 2 6 1 0 84 9 88
2014 11 to 20 years in current department or agency 50 39 3 8 0 0 0 89 8 40
2014 More than 20 years in current department or agency 63 25 0 0 0 0 12 100 0 11

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 44 33 12 10 0 0 0 78 10 27
2017 3 to 10 years in current department or agency 49 37 3 7 4 0 0 86 11 65
2017 11 to 20 years in current department or agency 67 23 5 3 2 0 0 90 5 39
2014 Less than 3 years in current department or agency 44 41 12 0 3 0 0 85 3 32
2014 3 to 10 years in current department or agency 61 24 7 5 3 1 0 86 7 88
2014 11 to 20 years in current department or agency 71 26 0 3 0 0 0 97 3 40
2014 More than 20 years in current department or agency 82 9 0 0 0 8 0 100 0 11

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 50 33 9 3 5 0 0 83 8 27
2017 3 to 10 years in current department or agency 53 37 4 4 2 0 0 91 5 65
2017 11 to 20 years in current department or agency 67 25 2 3 2 0 0 93 5 39
2014 Less than 3 years in current department or agency 64 30 3 0 3 0 0 94 3 32
2014 3 to 10 years in current department or agency 59 25 7 7 2 1 0 85 8 88
2014 11 to 20 years in current department or agency 75 25 0 0 0 0 0 100 0 40
2014 More than 20 years in current department or agency 82 9 8 0 0 0 0 92 0 11

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 65 27 5 3 0 0 0 92 3 27
2017 3 to 10 years in current department or agency 54 36 6 0 4 0 0 90 4 65
2017 11 to 20 years in current department or agency 61 32 3 3 2 0 0 92 5 39
2014 Less than 3 years in current department or agency 62 28 3 7 0 0 0 90 7 32
2014 3 to 10 years in current department or agency 58 34 4 2 0 1 0 93 2 88
2014 11 to 20 years in current department or agency 65 25 0 8 3 0 0 89 11 40
2014 More than 20 years in current department or agency 65 27 0 8 0 0 0 92 8 11

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 64 25 6 5 0 0 0 89 5 27
2017 3 to 10 years in current department or agency 51 24 15 9 0 0 1 75 9 65
2017 11 to 20 years in current department or agency 65 19 8 5 2 0 0 84 7 38
2014 Less than 3 years in current department or agency 63 22 10 6 0 0 0 84 6 32
2014 3 to 10 years in current department or agency 64 25 4 5 1 1 0 89 6 88
2014 11 to 20 years in current department or agency 65 19 3 5 8 0 0 84 13 40
2014 More than 20 years in current department or agency 72 19 0 9 0 0 0 91 9 11

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 34 24 0 5 7 0 30 82 18 27
2017 3 to 10 years in current department or agency 33 30 5 6 7 1 17 78 16 65
2017 11 to 20 years in current department or agency 27 37 0 5 8 0 23 83 17 38
2014 Less than 3 years in current department or agency 37 16 10 9 10 0 19 65 23 32
2014 3 to 10 years in current department or agency 37 21 11 7 8 6 10 69 17 88
2014 11 to 20 years in current department or agency 43 15 0 5 17 0 20 73 27 39
2014 More than 20 years in current department or agency 28 0 17 9 9 0 36 44 29 11

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 44 43 3 10 0 0 0 87 10 27
2017 3 to 10 years in current department or agency 40 37 11 3 10 0 0 77 13 65
2017 11 to 20 years in current department or agency 54 39 7 0 0 0 0 93 0 39
2014 Less than 3 years in current department or agency 50 38 9 3 0 0 0 88 3 32
2014 3 to 10 years in current department or agency 50 33 7 8 1 0 0 83 9 88
2014 11 to 20 years in current department or agency 64 28 5 3 0 0 0 92 3 40
2014 More than 20 years in current department or agency 73 27 0 0 0 0 0 100 0 11

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 55 27 7 5 0 0 5 87 5 27
2017 3 to 10 years in current department or agency 32 41 14 9 4 0 0 73 13 65
2017 11 to 20 years in current department or agency 44 41 7 5 2 0 0 85 8 39
2014 Less than 3 years in current department or agency 65 19 6 10 0 0 0 84 10 32
2014 3 to 10 years in current department or agency 41 35 12 7 5 0 0 76 12 88
2014 11 to 20 years in current department or agency 49 33 2 5 11 0 0 82 16 40
2014 More than 20 years in current department or agency 56 17 18 9 0 0 0 73 9 11

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 41 37 8 6 0 0 8 85 6 27
2017 3 to 10 years in current department or agency 32 40 13 9 6 0 0 72 15 65
2017 11 to 20 years in current department or agency 35 48 4 4 8 0 0 84 12 39

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 60 34 6 0 0 0 0 94 0 27
2017 3 to 10 years in current department or agency 44 39 8 6 3 0 0 83 9 65
2017 11 to 20 years in current department or agency 53 35 2 7 3 0 0 88 10 39
2014 Less than 3 years in current department or agency 44 41 12 3 0 0 0 85 3 32
2014 3 to 10 years in current department or agency 57 33 7 2 0 0 0 91 2 88
2014 11 to 20 years in current department or agency 62 31 5 0 3 0 0 92 3 40
2014 More than 20 years in current department or agency 82 9 8 0 0 0 0 92 0 11

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 54 35 3 3 5 0 0 89 8 27
2017 3 to 10 years in current department or agency 31 33 21 9 6 0 0 65 15 65
2017 11 to 20 years in current department or agency 53 32 5 5 4 0 0 85 10 39

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 59 28 13 0 0 0 0 87 0 27
2017 3 to 10 years in current department or agency 47 38 7 5 3 0 0 85 8 65
2017 11 to 20 years in current department or agency 77 18 2 3 0 0 0 95 3 39
2014 Less than 3 years in current department or agency 63 25 9 3 0 0 0 88 3 32
2014 3 to 10 years in current department or agency 67 27 3 3 0 0 0 93 3 88
2014 11 to 20 years in current department or agency 82 15 0 3 0 0 0 97 3 40
2014 More than 20 years in current department or agency 82 8 9 0 0 0 0 91 0 11

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 56 27 3 14 0 0 0 83 14 27
2017 3 to 10 years in current department or agency 32 42 14 5 6 0 0 74 12 65
2017 11 to 20 years in current department or agency 47 34 10 4 4 0 0 81 9 39
2014 Less than 3 years in current department or agency 50 32 9 6 3 0 0 82 9 32
2014 3 to 10 years in current department or agency 42 34 18 2 4 0 0 76 6 88
2014 11 to 20 years in current department or agency 43 33 10 5 8 0 0 77 13 40
2014 More than 20 years in current department or agency 53 18 8 8 0 12 0 82 9 11

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 49 32 6 3 5 0 5 85 8 27
2017 3 to 10 years in current department or agency 37 45 9 3 6 0 0 82 9 65
2017 11 to 20 years in current department or agency 44 43 5 5 2 0 0 88 7 39
2014 Less than 3 years in current department or agency 59 22 12 3 3 0 0 82 6 32
2014 3 to 10 years in current department or agency 46 30 14 7 4 0 0 75 11 88
2014 11 to 20 years in current department or agency 51 25 10 5 8 0 0 77 13 40
2014 More than 20 years in current department or agency 70 9 0 8 0 12 0 91 9 11

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 41 45 14 0 0 0 0 86 0 27
2017 3 to 10 years in current department or agency 30 46 11 8 4 0 0 76 13 65
2017 11 to 20 years in current department or agency 41 35 15 5 4 0 0 76 10 39
2014 Less than 3 years in current department or agency 69 25 3 3 0 0 0 94 3 32
2014 3 to 10 years in current department or agency 46 41 9 3 1 0 0 86 5 88
2014 11 to 20 years in current department or agency 48 38 3 5 6 0 0 86 11 39
2014 More than 20 years in current department or agency 70 9 0 8 0 12 0 91 9 11

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 56 36 8 0 0 0 0 92 0 26
2017 3 to 10 years in current department or agency 42 35 6 8 6 3 0 80 14 65
2017 11 to 20 years in current department or agency 55 32 10 0 2 0 0 88 2 39
2014 Less than 3 years in current department or agency 63 22 15 0 0 0 0 85 0 32
2014 3 to 10 years in current department or agency 56 28 8 7 1 0 0 84 9 88
2014 11 to 20 years in current department or agency 70 28 2 0 0 0 0 98 0 40
2014 More than 20 years in current department or agency 82 9 0 0 8 0 0 92 8 11

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 30 56 0 6 2 0 5 91 9 27
2017 3 to 10 years in current department or agency 39 33 20 2 6 0 0 72 8 65
2017 11 to 20 years in current department or agency 19 44 14 12 9 2 0 64 21 39
2014 Less than 3 years in current department or agency 56 31 9 3 0 0 0 87 3 32
2014 3 to 10 years in current department or agency 50 33 9 3 3 1 0 84 7 88
2014 11 to 20 years in current department or agency 40 30 15 10 5 0 0 69 16 40
2014 More than 20 years in current department or agency 31 16 36 0 8 0 9 52 9 11

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 3 27 38 13 7 5 7 23 34 27
2017 3 to 10 years in current department or agency 18 32 25 14 9 2 0 24 51 65
2017 11 to 20 years in current department or agency 12 22 42 9 11 0 2 21 36 39
2014 Less than 3 years in current department or agency 3 15 28 35 16 0 3 52 19 32
2014 3 to 10 years in current department or agency 1 19 36 27 14 1 2 42 21 88
2014 11 to 20 years in current department or agency 3 16 38 23 21 0 0 44 19 38
2014 More than 20 years in current department or agency 0 8 45 9 37 0 0 47 8 11

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 8 10 17 26 31 0 7 62 20 27
2017 3 to 10 years in current department or agency 13 12 28 33 10 1 2 45 26 65
2017 11 to 20 years in current department or agency 8 9 35 20 24 0 5 46 18 39
2014 Less than 3 years in current department or agency 3 6 9 38 34 3 6 80 10 32
2014 3 to 10 years in current department or agency 3 9 23 35 28 1 2 65 12 88
2014 11 to 20 years in current department or agency 3 3 28 28 30 0 8 63 6 39
2014 More than 20 years in current department or agency 0 0 9 44 34 12 0 89 0 11

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 3 13 26 22 25 3 7 53 18 27
2017 3 to 10 years in current department or agency 7 16 34 28 9 1 4 39 25 65
2017 11 to 20 years in current department or agency 7 15 34 29 16 0 0 44 22 39
2014 Less than 3 years in current department or agency 3 9 21 26 35 3 3 65 13 32
2014 3 to 10 years in current department or agency 7 13 29 24 24 0 3 49 21 88
2014 11 to 20 years in current department or agency 5 25 28 22 17 0 3 40 31 40
2014 More than 20 years in current department or agency 0 0 34 35 31 0 0 66 0 11

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 0 8 24 13 44 0 11 65 8 27
2017 3 to 10 years in current department or agency 5 13 33 32 17 0 0 49 18 65
2017 11 to 20 years in current department or agency 2 4 29 42 15 2 5 62 7 39
2014 Less than 3 years in current department or agency 0 3 28 36 33 0 0 68 3 31
2014 3 to 10 years in current department or agency 0 6 29 45 18 0 2 64 6 87
2014 11 to 20 years in current department or agency 0 16 15 42 25 0 2 69 16 40
2014 More than 20 years in current department or agency 0 0 27 52 9 12 0 70 0 11

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 11 21 12 11 30 5 11 48 38 27
2017 3 to 10 years in current department or agency 21 31 23 10 14 0 1 24 52 65
2017 11 to 20 years in current department or agency 17 25 30 23 6 0 0 28 42 39
2014 Less than 3 years in current department or agency 0 20 21 31 19 6 3 55 22 32
2014 3 to 10 years in current department or agency 8 18 32 23 15 0 3 40 27 88
2014 11 to 20 years in current department or agency 5 16 39 20 18 0 3 38 21 40
2014 More than 20 years in current department or agency 9 18 19 33 22 0 0 55 27 11

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 10 7 22 8 29 11 13 49 22 27
2017 3 to 10 years in current department or agency 7 17 13 41 17 0 4 61 25 65
2017 11 to 20 years in current department or agency 0 12 33 30 19 0 5 53 13 39
2014 Less than 3 years in current department or agency 0 6 9 41 32 9 3 83 7 32
2014 3 to 10 years in current department or agency 1 9 21 32 32 1 3 67 11 88
2014 11 to 20 years in current department or agency 3 5 18 42 28 0 5 74 8 40
2014 More than 20 years in current department or agency 0 0 18 9 73 0 0 82 0 11

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 3 14 23 14 36 3 7 56 18 27
2017 3 to 10 years in current department or agency 4 16 36 26 16 0 2 43 20 65
2017 11 to 20 years in current department or agency 5 17 28 37 10 0 2 49 23 39
2014 Less than 3 years in current department or agency 3 6 24 38 26 3 0 65 10 32
2014 3 to 10 years in current department or agency 5 12 35 26 20 0 2 47 18 88
2014 11 to 20 years in current department or agency 8 10 33 30 17 0 3 48 18 40
2014 More than 20 years in current department or agency 0 0 36 52 12 0 0 64 0 11
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 71 21 2 6 0 0 0 92 6 27
2017 3 to 10 years in current department or agency 61 23 4 10 2 0 0 84 12 65
2017 11 to 20 years in current department or agency 78 20 0 0 2 0 0 98 2 39
2014 Less than 3 years in current department or agency 69 12 6 7 0 0 6 86 7 32
2014 3 to 10 years in current department or agency 79 12 2 5 1 1 0 92 6 88
2014 11 to 20 years in current department or agency 64 20 2 8 5 0 0 85 13 40
2014 More than 20 years in current department or agency 92 8 0 0 0 0 0 100 0 11

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 42 29 15 3 3 6 3 77 6 27
2017 3 to 10 years in current department or agency 24 26 17 19 6 7 1 55 27 65
2017 11 to 20 years in current department or agency 30 20 24 12 5 8 0 55 19 39
2014 Less than 3 years in current department or agency 46 25 7 0 6 6 10 85 7 32
2014 3 to 10 years in current department or agency 37 27 13 7 9 4 3 69 18 88
2014 11 to 20 years in current department or agency 47 28 14 3 8 0 0 75 10 40
2014 More than 20 years in current department or agency 55 27 9 0 9 0 0 81 9 11

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 63 21 3 8 5 0 0 85 13 27
2017 3 to 10 years in current department or agency 39 35 14 5 6 1 0 75 11 65
2017 11 to 20 years in current department or agency 43 30 15 11 2 0 0 72 13 39
2014 Less than 3 years in current department or agency 62 29 0 3 6 0 0 91 9 32
2014 3 to 10 years in current department or agency 48 32 5 8 4 2 1 82 12 88
2014 11 to 20 years in current department or agency 72 12 0 11 5 0 0 84 16 40
2014 More than 20 years in current department or agency 73 18 9 0 0 0 0 91 0 11

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 56 33 8 3 0 0 0 89 3 27
2017 3 to 10 years in current department or agency 25 43 14 13 1 3 1 71 14 65
2017 11 to 20 years in current department or agency 35 37 18 7 2 0 0 72 9 39
2014 Less than 3 years in current department or agency 47 37 10 6 0 0 0 84 6 32
2014 3 to 10 years in current department or agency 46 34 8 5 3 2 1 83 8 88
2014 11 to 20 years in current department or agency 49 33 10 5 3 0 0 82 8 40
2014 More than 20 years in current department or agency 55 27 9 9 0 0 0 81 9 11

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 51 25 8 0 3 14 0 87 4 27
2017 3 to 10 years in current department or agency 24 35 9 12 9 8 3 66 24 65
2017 11 to 20 years in current department or agency 22 33 27 8 5 3 2 59 13 39
2014 Less than 3 years in current department or agency 47 35 3 6 0 3 6 90 6 32
2014 3 to 10 years in current department or agency 45 25 8 8 6 7 1 76 16 88
2014 11 to 20 years in current department or agency 52 10 13 8 3 15 0 73 12 40
2014 More than 20 years in current department or agency 73 17 9 0 0 0 0 91 0 11

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 19 40 8 10 5 18 0 72 19 27
2017 3 to 10 years in current department or agency 7 19 23 29 8 12 3 30 43 65
2017 11 to 20 years in current department or agency 7 34 29 10 9 8 2 46 21 39
2014 Less than 3 years in current department or agency 30 9 7 16 3 29 6 60 30 32
2014 3 to 10 years in current department or agency 19 23 19 21 5 11 2 49 29 88
2014 11 to 20 years in current department or agency 24 25 15 13 13 7 3 55 29 40
2014 More than 20 years in current department or agency 48 24 0 28 0 0 0 72 28 11

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 67 24 5 5 0 0 0 90 5 27
2017 3 to 10 years in current department or agency 34 49 11 3 3 0 0 84 5 64
2017 11 to 20 years in current department or agency 48 45 5 0 2 0 0 93 2 39
2014 Less than 3 years in current department or agency 74 26 0 0 0 0 0 100 0 32
2014 3 to 10 years in current department or agency 56 34 4 5 1 0 0 90 6 88
2014 11 to 20 years in current department or agency 49 43 2 5 0 0 0 92 5 40
2014 More than 20 years in current department or agency 73 18 9 0 0 0 0 91 0 11
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 47 37 5 0 5 0 5 90 5 27
2017 3 to 10 years in current department or agency 44 29 14 7 6 0 0 73 13 65
2017 11 to 20 years in current department or agency 49 44 4 0 2 0 0 93 2 39
2014 Less than 3 years in current department or agency 71 13 6 3 6 0 0 84 10 32
2014 3 to 10 years in current department or agency 50 22 14 10 1 1 1 74 12 88
2014 11 to 20 years in current department or agency 59 17 10 3 11 0 0 76 13 40
2014 More than 20 years in current department or agency 56 27 8 9 0 0 0 83 9 11

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 57 29 3 0 0 0 11 97 0 27
2017 3 to 10 years in current department or agency 46 24 22 1 4 1 0 71 6 65
2017 11 to 20 years in current department or agency 58 33 5 2 2 0 0 91 4 39
2014 Less than 3 years in current department or agency 58 32 6 3 0 0 0 91 3 32
2014 3 to 10 years in current department or agency 59 21 10 8 0 1 1 81 8 88
2014 11 to 20 years in current department or agency 59 20 8 5 8 0 0 79 13 40
2014 More than 20 years in current department or agency 56 35 9 0 0 0 0 91 0 11

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 52 39 0 3 0 0 5 97 3 26
2017 3 to 10 years in current department or agency 40 30 14 10 4 1 0 71 15 65
2017 11 to 20 years in current department or agency 54 37 2 0 7 0 0 91 7 39
2014 Less than 3 years in current department or agency 62 29 6 0 3 0 0 91 3 32
2014 3 to 10 years in current department or agency 51 33 8 5 1 1 1 86 6 88
2014 11 to 20 years in current department or agency 52 28 10 5 5 0 0 79 11 40
2014 More than 20 years in current department or agency 48 52 0 0 0 0 0 100 0 11

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 76 11 0 3 0 0 11 97 3 27
2017 3 to 10 years in current department or agency 77 20 2 0 0 0 1 98 0 64
2017 11 to 20 years in current department or agency 88 10 2 0 0 0 0 98 0 39
2014 Less than 3 years in current department or agency 87 7 0 7 0 0 0 93 7 32
2014 3 to 10 years in current department or agency 91 5 1 2 0 0 1 97 2 88
2014 11 to 20 years in current department or agency 82 13 0 0 5 0 0 95 5 40
2014 More than 20 years in current department or agency 82 18 0 0 0 0 0 100 0 11

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 70 21 0 3 0 0 5 97 3 27
2017 3 to 10 years in current department or agency 61 20 8 3 3 0 5 85 7 65
2017 11 to 20 years in current department or agency 82 11 3 5 0 0 0 93 5 38
2014 Less than 3 years in current department or agency 68 29 3 0 0 0 0 97 0 32
2014 3 to 10 years in current department or agency 64 17 9 4 2 2 2 85 6 88
2014 11 to 20 years in current department or agency 67 23 5 3 0 0 2 92 3 40
2014 More than 20 years in current department or agency 83 17 0 0 0 0 0 100 0 11

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 76 19 0 0 0 0 5 100 0 27
2017 3 to 10 years in current department or agency 53 23 12 10 1 0 0 76 11 65
2017 11 to 20 years in current department or agency 70 28 0 0 2 0 0 98 2 38

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 71 16 3 5 0 0 5 91 5 27
2017 3 to 10 years in current department or agency 56 22 16 5 1 0 0 78 7 65
2017 11 to 20 years in current department or agency 75 22 0 0 2 0 0 98 2 38

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 65 21 5 3 0 0 5 91 3 27
2017 3 to 10 years in current department or agency 49 21 17 6 6 0 0 71 12 65
2017 11 to 20 years in current department or agency 71 18 9 0 2 0 0 88 2 38
2014 Less than 3 years in current department or agency 62 28 3 6 0 0 0 90 6 32
2014 3 to 10 years in current department or agency 62 21 7 3 4 2 1 86 7 88
2014 11 to 20 years in current department or agency 64 17 11 3 5 0 0 81 8 40
2014 More than 20 years in current department or agency 65 25 0 9 0 0 0 91 9 11
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 3 to 10 years in current department or agency 0 30 34 0 10 0 26 41 14 17
2017 11 to 20 years in current department or agency 36 43 13 8 0 0 0 79 8 14
2014 3 to 10 years in current department or agency 23 49 9 5 5 0 9 80 11 22
2014 11 to 20 years in current department or agency 47 29 0 8 8 0 8 83 17 14

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 47 35 11 5 3 0 0 81 8 27
2017 3 to 10 years in current department or agency 28 35 18 9 4 5 0 67 14 65
2017 11 to 20 years in current department or agency 41 30 15 10 2 2 0 72 13 39
2014 Less than 3 years in current department or agency 75 15 3 0 0 7 0 97 0 32
2014 3 to 10 years in current department or agency 39 37 11 6 6 0 0 77 12 88
2014 11 to 20 years in current department or agency 44 35 8 5 5 2 0 81 11 40
2014 More than 20 years in current department or agency 52 18 18 0 0 12 0 80 0 11

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 42 37 13 5 3 0 0 79 8 27
2017 3 to 10 years in current department or agency 20 34 18 18 9 2 0 54 27 65
2017 11 to 20 years in current department or agency 31 33 17 10 10 0 0 64 20 39
2014 Less than 3 years in current department or agency 72 19 9 0 0 0 0 91 0 32
2014 3 to 10 years in current department or agency 39 36 9 10 5 1 0 75 16 88
2014 11 to 20 years in current department or agency 42 38 10 8 3 0 0 79 11 40
2014 More than 20 years in current department or agency 52 18 9 8 0 12 0 80 9 11

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 35 38 6 10 0 11 0 82 12 27
2017 3 to 10 years in current department or agency 11 31 17 28 8 6 0 44 38 65
2017 11 to 20 years in current department or agency 16 43 12 19 10 0 0 59 29 39
2014 Less than 3 years in current department or agency 46 41 6 3 0 3 0 90 3 32
2014 3 to 10 years in current department or agency 33 35 13 11 5 3 0 70 16 88
2014 11 to 20 years in current department or agency 21 38 20 16 3 2 0 60 19 40
2014 More than 20 years in current department or agency 45 25 9 8 0 12 0 80 9 11

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 30 39 17 5 3 6 0 74 9 27
2017 3 to 10 years in current department or agency 23 30 16 12 10 9 0 59 24 65
2017 11 to 20 years in current department or agency 31 29 21 7 10 2 0 61 17 39
2014 Less than 3 years in current department or agency 55 26 7 0 0 13 0 92 0 32
2014 3 to 10 years in current department or agency 39 31 13 7 7 3 0 72 15 88
2014 11 to 20 years in current department or agency 39 30 13 11 5 2 0 71 16 40
2014 More than 20 years in current department or agency 52 19 17 0 0 12 0 80 0 11

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 41 29 16 8 0 6 0 75 8 27
2017 3 to 10 years in current department or agency 11 40 13 27 8 2 0 51 36 64
2017 11 to 20 years in current department or agency 20 41 14 13 11 0 0 61 24 39
2014 Less than 3 years in current department or agency 56 31 9 3 0 0 0 87 3 32
2014 3 to 10 years in current department or agency 25 45 16 8 5 2 0 71 13 88
2014 11 to 20 years in current department or agency 37 40 13 5 5 0 0 77 10 40
2014 More than 20 years in current department or agency 39 36 8 17 0 0 0 75 17 11
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 36 49 10 5 0 0 0 85 5 27
2017 3 to 10 years in current department or agency 32 39 16 13 0 0 0 71 13 65
2017 11 to 20 years in current department or agency 30 51 4 5 10 0 0 81 14 39
2014 Less than 3 years in current department or agency 60 34 6 0 0 0 0 94 0 32
2014 3 to 10 years in current department or agency 56 36 7 0 1 0 0 92 1 88
2014 11 to 20 years in current department or agency 56 21 21 0 3 0 0 76 3 40
2014 More than 20 years in current department or agency 43 27 30 0 0 0 0 70 0 11

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 52 38 5 0 0 5 0 95 0 27
2017 3 to 10 years in current department or agency 44 44 8 1 1 2 0 89 3 64
2017 11 to 20 years in current department or agency 60 33 0 2 2 3 0 95 5 39
2014 Less than 3 years in current department or agency 72 22 0 0 0 6 0 100 0 32
2014 3 to 10 years in current department or agency 52 39 3 3 2 0 0 92 5 88
2014 11 to 20 years in current department or agency 69 28 2 0 0 0 0 98 0 40
2014 More than 20 years in current department or agency 75 16 9 0 0 0 0 91 0 11

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 39 19 21 13 3 5 0 62 17 27
2017 3 to 10 years in current department or agency 39 36 9 13 0 2 2 78 13 65
2017 11 to 20 years in current department or agency 45 34 10 5 5 0 0 79 11 39
2014 Less than 3 years in current department or agency 44 25 9 10 3 6 3 76 14 32
2014 3 to 10 years in current department or agency 61 28 8 0 1 1 0 90 1 88
2014 11 to 20 years in current department or agency 63 22 9 5 0 0 0 85 5 40
2014 More than 20 years in current department or agency 70 9 8 0 0 12 0 91 0 11

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 27 32 13 21 0 8 0 63 22 27
2017 3 to 10 years in current department or agency 30 32 20 6 6 6 0 66 13 65
2017 11 to 20 years in current department or agency 35 38 12 8 2 5 0 76 11 39
2014 Less than 3 years in current department or agency 50 29 16 0 0 6 0 83 0 32
2014 3 to 10 years in current department or agency 46 35 8 3 2 3 3 86 6 88
2014 11 to 20 years in current department or agency 59 23 10 2 3 2 0 84 5 40
2014 More than 20 years in current department or agency 53 25 0 9 0 12 0 89 11 11

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 36 32 13 0 3 6 10 81 4 27
2017 3 to 10 years in current department or agency 23 21 19 11 6 21 0 56 21 65
2017 11 to 20 years in current department or agency 16 26 31 10 5 7 5 47 17 39
2014 Less than 3 years in current department or agency 31 25 13 9 0 16 6 72 12 32
2014 3 to 10 years in current department or agency 28 30 10 14 8 6 4 64 24 88
2014 11 to 20 years in current department or agency 32 33 7 13 8 8 0 69 23 40
2014 More than 20 years in current department or agency 34 17 9 18 8 12 0 59 30 11

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 58 32 5 5 0 0 0 90 5 27
2017 3 to 10 years in current department or agency 54 32 3 11 0 0 0 86 11 65
2017 11 to 20 years in current department or agency 62 35 3 0 0 0 0 97 0 39
2014 Less than 3 years in current department or agency 66 22 6 0 0 0 6 93 0 32
2014 3 to 10 years in current department or agency 75 16 4 3 0 1 0 92 3 88
2014 11 to 20 years in current department or agency 68 22 2 5 3 0 0 90 8 40
2014 More than 20 years in current department or agency 61 39 0 0 0 0 0 100 0 11

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 70 16 11 0 0 3 0 88 0 27
2017 3 to 10 years in current department or agency 70 22 4 1 0 1 1 94 1 65
2017 11 to 20 years in current department or agency 74 23 3 0 0 0 0 97 0 39
2014 Less than 3 years in current department or agency 63 22 6 3 0 6 0 90 3 32
2014 3 to 10 years in current department or agency 82 11 2 1 1 1 1 95 2 88
2014 11 to 20 years in current department or agency 77 15 5 3 0 0 0 92 3 40
2014 More than 20 years in current department or agency 73 27 0 0 0 0 0 100 0 11

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 31 46 9 6 5 3 0 79 11 27
2017 3 to 10 years in current department or agency 26 43 13 14 3 2 0 69 17 64
2017 11 to 20 years in current department or agency 35 32 11 10 12 0 0 67 22 38
2014 Less than 3 years in current department or agency 53 25 12 0 0 9 0 87 0 32
2014 3 to 10 years in current department or agency 40 35 6 11 5 2 0 77 17 88
2014 11 to 20 years in current department or agency 32 32 18 5 8 2 2 67 14 40
2014 More than 20 years in current department or agency 31 60 9 0 0 0 0 91 0 11

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 14 41 3 7 16 6 14 69 28 27
2017 3 to 10 years in current department or agency 10 29 21 17 12 8 4 43 33 65
2017 11 to 20 years in current department or agency 8 19 27 17 27 0 2 27 45 39
2014 Less than 3 years in current department or agency 18 26 15 19 6 12 3 52 30 32
2014 3 to 10 years in current department or agency 19 20 17 15 23 4 1 41 40 88
2014 11 to 20 years in current department or agency 17 20 13 32 15 3 0 38 49 40
2014 More than 20 years in current department or agency 30 17 28 25 0 0 0 47 25 11

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 33 56 3 8 0 0 0 89 8 27
2017 3 to 10 years in current department or agency 26 32 16 14 6 5 0 61 21 65
2017 11 to 20 years in current department or agency 31 40 17 10 2 0 0 71 12 39

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 62 27 2 0 5 3 0 92 5 27
2017 3 to 10 years in current department or agency 55 30 6 6 1 2 0 87 7 65
2017 11 to 20 years in current department or agency 62 28 3 5 2 0 0 90 8 39
2014 Less than 3 years in current department or agency 84 10 0 3 0 3 0 97 3 32
2014 3 to 10 years in current department or agency 70 22 5 2 0 2 0 94 2 88
2014 11 to 20 years in current department or agency 66 26 5 0 3 0 0 92 3 40
2014 More than 20 years in current department or agency 75 17 0 8 0 0 0 92 8 11

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 61 37 2 0 0 0 0 98 0 27
2017 3 to 10 years in current department or agency 50 36 6 6 1 0 0 86 7 64
2017 11 to 20 years in current department or agency 70 20 5 0 2 2 0 92 2 39
2014 Less than 3 years in current department or agency 84 16 0 0 0 0 0 100 0 32
2014 3 to 10 years in current department or agency 67 24 5 3 0 1 0 93 3 88
2014 11 to 20 years in current department or agency 66 24 5 3 3 0 0 90 5 40
2014 More than 20 years in current department or agency 73 27 0 0 0 0 0 100 0 11

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 71 29 0 0 0 0 0 100 0 27
2017 3 to 10 years in current department or agency 54 34 6 3 3 0 0 88 6 65
2017 11 to 20 years in current department or agency 64 31 3 0 2 0 0 95 2 39
2014 Less than 3 years in current department or agency 75 25 0 0 0 0 0 100 0 32
2014 3 to 10 years in current department or agency 68 23 6 1 1 1 0 91 2 88
2014 11 to 20 years in current department or agency 69 18 8 3 3 0 0 87 5 40
2014 More than 20 years in current department or agency 73 27 0 0 0 0 0 100 0 11

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 66 16 14 5 0 0 0 81 5 27
2017 3 to 10 years in current department or agency 43 27 18 4 8 0 0 70 12 65
2017 11 to 20 years in current department or agency 46 30 17 2 2 3 0 78 5 39
2014 Less than 3 years in current department or agency 69 28 0 3 0 0 0 97 3 32
2014 3 to 10 years in current department or agency 60 25 8 4 1 1 0 86 6 88
2014 11 to 20 years in current department or agency 63 21 10 5 0 0 0 84 5 40
2014 More than 20 years in current department or agency 82 9 8 0 0 0 0 92 0 11

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 61 28 2 8 0 0 0 89 8 27
2017 3 to 10 years in current department or agency 40 29 18 6 7 0 0 69 13 65
2017 11 to 20 years in current department or agency 53 23 15 4 2 3 0 78 7 39
2014 Less than 3 years in current department or agency 69 28 3 0 0 0 0 97 0 32
2014 3 to 10 years in current department or agency 57 29 5 7 1 1 0 87 8 88
2014 11 to 20 years in current department or agency 64 15 13 8 0 0 0 79 8 40
2014 More than 20 years in current department or agency 82 9 8 0 0 0 0 92 0 11

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 56 10 15 10 5 3 0 68 16 27
2017 3 to 10 years in current department or agency 34 26 14 9 14 3 0 62 24 65
2017 11 to 20 years in current department or agency 53 23 15 5 2 3 0 78 7 39
2014 Less than 3 years in current department or agency 66 13 15 0 3 3 0 81 3 32
2014 3 to 10 years in current department or agency 55 17 6 14 4 4 0 75 18 88
2014 11 to 20 years in current department or agency 59 15 18 5 0 3 0 76 5 40
2014 More than 20 years in current department or agency 73 0 18 0 0 0 8 80 0 11
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Less than 3 years in current department or agency 31 29 40 27
2017 3 to 10 years in current department or agency 34 46 20 64
2017 11 to 20 years in current department or agency 20 42 38 39
2014 Less than 3 years in current department or agency 18 44 38 32
2014 3 to 10 years in current department or agency 16 44 40 87
2014 11 to 20 years in current department or agency 10 54 37 40
2014 More than 20 years in current department or agency 39 52 9 11

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 3 to 10 years in current department or agency 13 7 65 0 0 16 21
2014 3 to 10 years in current department or agency 8 14 65 8 9999 6 14
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 3 to 10 years in current department or agency 14 86 65
2017 11 to 20 years in current department or agency 15 85 39
2014 3 to 10 years in current department or agency 17 83 87
2014 11 to 20 years in current department or agency 18 82 40

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 60 10
2014 3 to 10 years in current department or agency 55 15

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10
2014 3 to 10 years in current department or agency 0 15

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10
2014 3 to 10 years in current department or agency 0 15

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10
2014 3 to 10 years in current department or agency 0 15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 69 10

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 62 10
2014 3 to 10 years in current department or agency 60 15

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10
2014 3 to 10 years in current department or agency 0 15

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 60 10
2014 3 to 10 years in current department or agency 52 15

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10
2014 3 to 10 years in current department or agency 0 14

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10
2014 3 to 10 years in current department or agency 0 14

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 3 to 10 years in current department or agency 0 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 3 to 10 years in current department or agency 100 0 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 24 11 5 5 0 41 13 76 12 27
2017 3 to 10 years in current department or agency 22 29 17 4 4 19 6 68 10 65
2017 11 to 20 years in current department or agency 20 35 13 8 4 17 3 69 15 39
2014 Less than 3 years in current department or agency 38 6 0 3 0 43 9 93 7 32
2014 3 to 10 years in current department or agency 38 16 10 5 7 18 7 72 15 88
2014 11 to 20 years in current department or agency 31 18 9 8 5 26 2 69 18 40
2014 More than 20 years in current department or agency 61 8 18 0 0 12 0 79 0 11

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 36 32 12 3 0 17 0 82 3 27
2017 3 to 10 years in current department or agency 40 39 7 5 4 6 0 83 9 65
2017 11 to 20 years in current department or agency 42 43 5 3 4 2 0 87 7 39
2014 Less than 3 years in current department or agency 66 28 0 0 0 6 0 100 0 32
2014 3 to 10 years in current department or agency 55 27 6 3 5 3 0 85 8 88
2014 11 to 20 years in current department or agency 53 26 12 3 5 0 0 79 8 40
2014 More than 20 years in current department or agency 52 18 18 0 0 12 0 79 0 11
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 12 44 0 8 15 3 19 71 29 27
2017 3 to 10 years in current department or agency 29 46 6 7 3 0 8 82 12 65
2017 11 to 20 years in current department or agency 26 49 5 0 0 0 20 94 0 39
2014 Less than 3 years in current department or agency 25 39 12 3 3 0 18 78 8 32
2014 3 to 10 years in current department or agency 35 50 2 3 0 3 6 94 4 88
2014 11 to 20 years in current department or agency 43 44 0 2 0 0 11 97 3 40
2014 More than 20 years in current department or agency 48 36 0 0 8 0 8 91 9 11

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 14 16 3 6 0 48 13 77 15 27
2017 3 to 10 years in current department or agency 14 20 12 1 4 39 9 66 11 65
2017 11 to 20 years in current department or agency 23 17 23 4 4 20 8 55 12 39
2014 Less than 3 years in current department or agency 9 9 10 0 3 38 30 59 11 32
2014 3 to 10 years in current department or agency 22 25 13 2 1 23 13 74 6 88
2014 11 to 20 years in current department or agency 24 23 13 5 5 22 7 67 15 40
2014 More than 20 years in current department or agency 47 18 27 0 0 0 8 71 0 11

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 22 21 6 0 3 27 21 83 6 27
2017 3 to 10 years in current department or agency 46 30 7 1 0 10 6 90 2 65
2017 11 to 20 years in current department or agency 56 15 7 0 2 0 20 89 3 39
2014 Less than 3 years in current department or agency 38 29 3 0 0 12 18 96 0 32
2014 3 to 10 years in current department or agency 54 30 3 0 2 4 6 94 3 88
2014 11 to 20 years in current department or agency 45 23 11 5 0 5 11 81 6 40
2014 More than 20 years in current department or agency 65 27 0 0 0 0 8 100 0 11

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 22 21 6 0 3 27 21 83 6 27
2017 3 to 10 years in current department or agency 38 32 8 0 3 13 6 87 3 64
2017 11 to 20 years in current department or agency 34 28 11 2 2 2 20 80 6 39
2014 Less than 3 years in current department or agency 48 23 0 0 0 9 21 100 0 32
2014 3 to 10 years in current department or agency 46 35 7 1 0 4 6 90 1 88
2014 11 to 20 years in current department or agency 48 20 10 5 3 2 11 79 9 40
2014 More than 20 years in current department or agency 56 36 0 0 0 0 8 100 0 11
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Less than 3 years in current department or agency 0 100 27
2014 3 to 10 years in current department or agency 7 93 88
2014 More than 20 years in current department or agency 0 100 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 27 10 6 0 0 50 8 87 0 27
2017 3 to 10 years in current department or agency 37 21 13 2 1 19 7 78 4 65
2017 11 to 20 years in current department or agency 28 17 21 3 2 24 5 63 7 39
2014 Less than 3 years in current department or agency 50 6 0 3 0 34 6 94 6 32
2014 3 to 10 years in current department or agency 44 18 11 2 3 14 8 78 7 88
2014 11 to 20 years in current department or agency 40 20 8 8 2 20 2 77 13 40
2014 More than 20 years in current department or agency 61 0 27 0 0 12 0 70 0 11

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 52 20 6 0 0 17 5 93 0 27
2017 3 to 10 years in current department or agency 58 30 3 3 1 3 1 92 5 64
2017 11 to 20 years in current department or agency 70 15 7 6 2 0 0 85 8 39
2014 Less than 3 years in current department or agency 82 16 0 0 0 3 0 100 0 32
2014 3 to 10 years in current department or agency 63 25 5 2 2 1 1 90 5 88
2014 11 to 20 years in current department or agency 66 18 10 5 0 0 0 84 5 40
2014 More than 20 years in current department or agency 61 8 18 0 0 12 0 79 0 11
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 8 21 24 18 24 0 5 30 44 27
2017 3 to 10 years in current department or agency 28 24 17 12 16 1 2 54 29 65
2017 11 to 20 years in current department or agency 36 25 14 16 8 0 0 62 24 39

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 25 28 21 13 14 0 0 53 27 27
2017 3 to 10 years in current department or agency 12 36 17 25 8 1 0 49 34 64
2017 11 to 20 years in current department or agency 7 31 25 15 21 0 0 38 36 39

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 31 31 14 21 3 0 0 62 24 27
2017 3 to 10 years in current department or agency 29 26 24 15 3 3 0 56 19 65
2017 11 to 20 years in current department or agency 23 39 20 12 2 0 3 65 15 39

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 23 18 19 16 19 5 0 44 37 27
2017 3 to 10 years in current department or agency 15 21 23 26 14 1 0 36 41 65
2017 11 to 20 years in current department or agency 5 17 41 22 15 0 0 22 37 39

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 61 24 5 8 3 0 0 84 11 26
2017 3 to 10 years in current department or agency 37 23 17 7 0 1 14 71 8 65
2017 11 to 20 years in current department or agency 36 29 13 10 5 0 8 70 16 39

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 35 27 22 7 3 0 5 66 10 27
2017 3 to 10 years in current department or agency 31 26 27 9 2 2 3 60 11 65
2017 11 to 20 years in current department or agency 24 42 20 7 7 0 0 66 14 39

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 38 24 12 14 3 0 8 68 19 27
2017 3 to 10 years in current department or agency 28 26 26 10 6 2 3 56 17 65
2017 11 to 20 years in current department or agency 25 43 15 15 2 0 0 68 17 39

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 20 35 21 16 3 0 5 58 20 27
2017 3 to 10 years in current department or agency 21 29 21 18 11 0 0 50 29 65
2017 11 to 20 years in current department or agency 23 31 21 13 12 0 0 54 25 39

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 40 24 22 6 3 0 5 68 9 27
2017 3 to 10 years in current department or agency 27 28 20 12 11 0 1 57 23 65
2017 11 to 20 years in current department or agency 38 35 9 7 10 0 0 73 17 39

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 35 23 31 5 0 0 5 61 6 27
2017 3 to 10 years in current department or agency 38 24 25 10 3 0 0 62 13 65
2017 11 to 20 years in current department or agency 43 32 15 3 5 2 0 77 8 39

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 51 26 12 5 0 0 5 82 5 27
2017 3 to 10 years in current department or agency 70 14 12 2 0 2 0 86 2 65
2017 11 to 20 years in current department or agency 56 34 10 0 0 0 0 90 0 39

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 89 3 3 0 0 0 5 97 0 27
2017 3 to 10 years in current department or agency 74 12 7 0 3 0 4 90 3 65
2017 11 to 20 years in current department or agency 83 10 5 2 0 0 0 92 2 39

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 61 18 12 3 0 0 5 84 3 27
2017 3 to 10 years in current department or agency 40 36 17 3 1 0 2 78 4 65
2017 11 to 20 years in current department or agency 55 27 11 7 0 0 0 82 7 39

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 77 17 0 0 0 0 5 100 0 27
2017 3 to 10 years in current department or agency 60 27 5 0 4 2 2 91 4 65
2017 11 to 20 years in current department or agency 77 13 2 8 0 0 0 90 8 38

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 71 6 0 0 0 0 23 100 0 27
2017 3 to 10 years in current department or agency 55 11 3 3 0 0 29 93 4 65
2017 11 to 20 years in current department or agency 58 22 5 0 0 0 15 94 0 39

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 68 21 3 3 0 0 6 94 3 26
2017 3 to 10 years in current department or agency 67 15 7 4 0 0 7 88 4 65
2017 11 to 20 years in current department or agency 57 29 4 7 0 0 3 89 7 39

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 67 14 8 0 5 0 5 86 5 27
2017 3 to 10 years in current department or agency 80 7 6 0 0 0 7 94 0 65
2017 11 to 20 years in current department or agency 85 6 7 2 0 0 0 91 2 39

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 43 30 12 10 0 0 5 77 10 27
2017 3 to 10 years in current department or agency 45 30 16 5 0 0 5 78 5 65
2017 11 to 20 years in current department or agency 48 38 12 2 0 0 0 86 2 39

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 11 38 30 18 3 0 0 50 21 27
2017 3 to 10 years in current department or agency 4 33 38 17 7 1 0 37 24 65
2017 11 to 20 years in current department or agency 7 31 38 22 2 0 0 38 24 39

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 0 33 25 24 18 0 0 43 33 27
2017 3 to 10 years in current department or agency 8 28 34 23 7 0 0 31 36 65
2017 11 to 20 years in current department or agency 9 18 35 28 10 0 0 38 27 39

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 32 41 14 11 0 3 0 74 11 27
2017 3 to 10 years in current department or agency 35 43 10 8 4 0 0 78 12 64
2017 11 to 20 years in current department or agency 37 50 8 3 2 0 0 87 5 39

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 31 45 14 11 0 0 0 76 11 26
2017 3 to 10 years in current department or agency 24 38 18 16 4 0 0 62 20 65
2017 11 to 20 years in current department or agency 37 34 12 10 8 0 0 71 17 39
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Less than 3 years in current department or agency 21 79 27
2017 3 to 10 years in current department or agency 34 66 65
2017 11 to 20 years in current department or agency 53 47 39
2014 Less than 3 years in current department or agency 16 84 32
2014 3 to 10 years in current department or agency 45 55 87
2014 11 to 20 years in current department or agency 31 69 40
2014 More than 20 years in current department or agency 48 52 11

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 3 to 10 years in current department or agency 87 13 23
2017 11 to 20 years in current department or agency 100 0 20
2014 3 to 10 years in current department or agency 95 5 39
2014 11 to 20 years in current department or agency 100 0 12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 3 to 10 years in current department or agency 80 14 0 0 6 0 0 94 6 20
2017 11 to 20 years in current department or agency 71 15 0 10 4 0 0 86 14 20
2014 3 to 10 years in current department or agency 84 16 0 0 0 0 0 100 0 37
2014 11 to 20 years in current department or agency 49 17 17 17 0 0 0 66 17 12
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 25 25 31 13 5 0 0 25 75 27
2017 3 to 10 years in current department or agency 25 25 22 12 7 8 0 28 72 65
2017 11 to 20 years in current department or agency 43 30 12 10 0 6 0 45 55 39

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Less than 3 years in current department or agency 30 20
2017 3 to 10 years in current department or agency 22 43
2017 11 to 20 years in current department or agency 14 21

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Less than 3 years in current department or agency 58 20
2017 3 to 10 years in current department or agency 42 43
2017 11 to 20 years in current department or agency 30 21

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Less than 3 years in current department or agency 34 20
2017 3 to 10 years in current department or agency 29 43
2017 11 to 20 years in current department or agency 33 21

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Less than 3 years in current department or agency 35 20
2017 3 to 10 years in current department or agency 64 43
2017 11 to 20 years in current department or agency 49 21

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Less than 3 years in current department or agency 0 20
2017 3 to 10 years in current department or agency 8 43
2017 11 to 20 years in current department or agency 0 21

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Less than 3 years in current department or agency 32 20
2017 3 to 10 years in current department or agency 21 43
2017 11 to 20 years in current department or agency 24 21

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Less than 3 years in current department or agency 0 58 35 7 0 0 20
2017 3 to 10 years in current department or agency 5 42 24 9 10 10 41
2017 11 to 20 years in current department or agency 0 66 18 10 0 6 21

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 15 19 11 20 18 7 10 41 46 20
2017 3 to 10 years in current department or agency 18 20 7 30 14 3 8 43 49 43
2017 11 to 20 years in current department or agency 19 23 9 10 35 0 4 44 47 21

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Less than 3 years in current department or agency 11 8 13 13 24 11 21 28 54 20
2017 3 to 10 years in current department or agency 11 5 5 13 15 2 50 33 58 43
2017 11 to 20 years in current department or agency 5 4 15 0 20 9 47 21 46 21
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