2017 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 15 65 14 0 7 0 0 80 7 14
2017 Legal services 61 26 6 7 0 0 0 87 7 14
2017 Administration and operations 30 57 8 4 0 0 0 87 4 18
2017 Financial management 33 67 0 0 0 0 0 100 0 10
2017 Other services to the public 6 57 13 18 6 0 0 63 24 15
2014 Compliance, inspection and enforcement 21 47 5 22 5 0 0 67 27 19
2014 Legal services 48 40 8 4 0 0 0 88 4 25
2014 Administration and operations 43 46 0 5 5 0 0 89 11 39
2014 Human resources 52 48 0 0 0 0 0 100 0 13
2014 Other services to the public 33 44 0 6 12 5 0 82 18 18
2014 None of the above 38 31 8 24 0 0 0 69 24 13

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 55 45 0 0 0 0 0 100 0 14
2017 Legal services 94 0 0 6 0 0 0 94 6 14
2017 Administration and operations 65 26 8 0 0 0 0 92 0 18
2017 Financial management 63 37 0 0 0 0 0 100 0 10
2017 Other services to the public 49 51 0 0 0 0 0 100 0 15
2014 Compliance, inspection and enforcement 78 11 5 0 5 0 0 89 5 19
2014 Legal services 80 8 0 12 0 0 0 88 12 25
2014 Administration and operations 72 21 5 3 0 0 0 92 3 39
2014 Human resources 92 8 0 0 0 0 0 100 0 13
2014 Other services to the public 78 12 0 0 0 10 0 100 0 18
2014 None of the above 84 8 8 0 0 0 0 92 0 13

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 47 31 0 21 0 0 0 79 21 14
2017 Legal services 94 6 0 0 0 0 0 100 0 14
2017 Administration and operations 60 31 0 9 0 0 0 91 9 18
2017 Financial management 40 43 8 8 0 0 0 83 8 10
2017 Other services to the public 57 43 0 0 0 0 0 100 0 15
2014 Compliance, inspection and enforcement 69 15 15 0 0 0 0 85 0 19
2014 Legal services 73 8 0 16 4 0 0 80 20 25
2014 Administration and operations 67 18 7 5 3 0 0 85 8 39
2014 Human resources 63 30 7 0 0 0 0 93 0 13
2014 Other services to the public 72 12 6 5 0 5 0 89 5 18
2014 None of the above 70 7 15 0 8 0 0 77 8 13

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 42 51 0 0 7 0 0 93 7 14
2017 Legal services 63 24 6 7 0 0 0 87 7 14
2017 Administration and operations 40 47 0 4 8 0 0 87 13 18
2017 Financial management 32 51 0 17 0 0 0 83 17 10
2017 Other services to the public 39 55 0 6 0 0 0 94 6 15
2014 Compliance, inspection and enforcement 63 21 5 5 5 0 0 84 11 19
2014 Legal services 55 31 4 4 6 0 0 86 10 25
2014 Administration and operations 53 42 0 5 0 0 0 95 5 39
2014 Human resources 63 37 0 0 0 0 0 100 0 13
2014 Other services to the public 55 22 0 12 6 5 0 82 18 18
2014 None of the above 54 39 0 8 0 0 0 92 8 13

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 28 23 21 14 0 0 42 35 14
2017 Legal services 68 32 0 0 0 0 0 100 0 14
2017 Administration and operations 41 46 8 4 0 0 0 87 4 18
2017 Financial management 23 60 8 8 0 0 0 83 8 10
2017 Other services to the public 51 31 0 18 0 0 0 82 18 15
2014 Compliance, inspection and enforcement 27 41 5 16 11 0 0 68 27 19
2014 Legal services 51 36 8 0 6 0 0 86 6 25
2014 Administration and operations 45 39 8 5 2 0 0 85 8 39
2014 Human resources 92 8 0 0 0 0 0 100 0 13
2014 Other services to the public 39 39 0 12 6 5 0 82 18 18
2014 None of the above 53 32 15 0 0 0 0 85 0 13

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 20 45 21 7 7 0 0 65 14 14
2017 Legal services 94 6 0 0 0 0 0 100 0 14
2017 Administration and operations 35 43 5 17 0 0 0 78 17 18
2017 Financial management 33 45 22 0 0 0 0 78 0 10
2017 Other services to the public 74 26 0 0 0 0 0 100 0 15
2014 Compliance, inspection and enforcement 79 16 0 0 5 0 0 95 5 19
2014 Legal services 75 12 4 4 6 0 0 87 10 25
2014 Administration and operations 48 36 8 8 0 0 0 85 8 39
2014 Human resources 77 23 0 0 0 0 0 100 0 13
2014 Other services to the public 67 28 0 0 0 5 0 100 0 18
2014 None of the above 45 39 15 0 0 0 0 85 0 13

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 27 51 7 8 7 0 0 79 15 14
2017 Legal services 94 6 0 0 0 0 0 100 0 14
2017 Administration and operations 35 51 5 0 8 0 0 87 8 18
2017 Financial management 33 53 13 0 0 0 0 87 0 10
2017 Other services to the public 82 18 0 0 0 0 0 100 0 15
2014 Compliance, inspection and enforcement 62 27 0 5 5 0 0 90 10 19
2014 Legal services 79 12 0 4 6 0 0 90 10 25
2014 Administration and operations 49 39 10 2 0 0 0 87 2 39
2014 Human resources 74 26 0 0 0 0 0 100 0 13
2014 Other services to the public 67 22 0 6 0 5 0 94 6 18
2014 None of the above 69 23 8 0 0 0 0 92 0 13

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 35 37 14 0 14 0 0 72 14 14
2017 Legal services 82 12 6 0 0 0 0 94 0 14
2017 Administration and operations 65 31 4 0 0 0 0 96 0 18
2017 Financial management 40 51 0 8 0 0 0 92 8 10
2017 Other services to the public 57 37 6 0 0 0 0 94 0 15
2014 Compliance, inspection and enforcement 42 53 0 5 0 0 0 95 5 19
2014 Legal services 60 36 0 4 0 0 0 96 4 25
2014 Administration and operations 65 29 0 3 3 0 0 95 5 39
2014 Human resources 92 8 0 0 0 0 0 100 0 13
2014 Other services to the public 49 28 6 12 0 5 0 82 12 18
2014 None of the above 61 24 0 16 0 0 0 84 16 13

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 56 31 0 7 7 0 0 86 14 14
2017 Legal services 67 27 6 0 0 0 0 94 0 14
2017 Administration and operations 47 28 17 8 0 0 0 75 8 18
2017 Financial management 49 35 8 8 0 0 0 83 8 10
2017 Other services to the public 57 31 0 12 0 0 0 88 12 15
2014 Compliance, inspection and enforcement 68 21 5 0 5 0 0 89 5 19
2014 Legal services 50 24 8 14 4 0 0 74 18 25
2014 Administration and operations 57 30 5 5 3 0 0 87 8 39
2014 Human resources 92 8 0 0 0 0 0 100 0 13
2014 Other services to the public 71 12 0 6 6 5 0 88 12 18
2014 None of the above 62 16 15 8 0 0 0 77 8 13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 23 0 0 20 0 43 64 36 14
2017 Legal services 13 12 0 25 7 0 43 44 56 14
2017 Administration and operations 29 23 0 0 7 0 41 88 12 18
2017 Financial management 37 47 0 8 8 0 0 83 17 10
2017 Other services to the public 13 40 0 13 14 0 20 66 34 14
2014 Compliance, inspection and enforcement 27 11 15 0 16 11 20 54 24 19
2014 Legal services 16 21 0 18 30 0 16 44 56 24
2014 Administration and operations 29 25 13 6 8 6 12 67 17 39
2014 Human resources 78 8 0 0 0 0 15 100 0 13
2014 Other services to the public 23 12 0 12 12 5 37 60 40 18
2014 None of the above 31 16 24 8 7 0 15 55 17 13

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 20 59 14 0 7 0 0 80 7 14
2017 Legal services 80 20 0 0 0 0 0 100 0 14
2017 Administration and operations 30 39 9 22 0 0 0 69 22 18
2017 Financial management 49 51 0 0 0 0 0 100 0 10
2017 Other services to the public 56 38 6 0 0 0 0 94 0 15
2014 Compliance, inspection and enforcement 62 16 11 10 0 0 0 79 10 19
2014 Legal services 75 12 4 6 4 0 0 87 10 25
2014 Administration and operations 47 39 9 5 0 0 0 86 5 39
2014 Human resources 55 38 8 0 0 0 0 92 0 13
2014 Other services to the public 54 40 5 0 0 0 0 95 0 18
2014 None of the above 61 31 0 8 0 0 0 92 8 13

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 20 52 14 0 14 0 0 72 14 14
2017 Legal services 55 39 6 0 0 0 0 94 0 14
2017 Administration and operations 48 35 4 13 0 0 0 82 13 18
2017 Financial management 32 60 0 8 0 0 0 92 8 10
2017 Other services to the public 31 32 12 12 0 0 13 72 14 15
2014 Compliance, inspection and enforcement 41 32 5 11 11 0 0 73 22 19
2014 Legal services 50 34 8 8 0 0 0 84 8 25
2014 Administration and operations 37 30 16 9 8 0 0 67 17 39
2014 Human resources 82 18 0 0 0 0 0 100 0 13
2014 Other services to the public 49 34 5 0 12 0 0 83 12 18
2014 None of the above 62 30 8 0 0 0 0 92 0 13

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 58 14 0 7 0 8 78 7 14
2017 Legal services 64 28 0 7 0 0 0 93 7 14
2017 Administration and operations 50 28 13 4 5 0 0 77 9 18
2017 Financial management 15 68 8 8 0 0 0 83 8 10
2017 Other services to the public 57 6 12 12 0 0 13 72 14 15

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 28 58 8 7 0 0 0 85 7 14
2017 Legal services 94 6 0 0 0 0 0 100 0 14
2017 Administration and operations 46 54 0 0 0 0 0 100 0 18
2017 Financial management 32 47 13 8 0 0 0 78 8 10
2017 Other services to the public 70 18 6 6 0 0 0 88 6 15
2014 Compliance, inspection and enforcement 62 27 5 5 0 0 0 90 5 19
2014 Legal services 64 24 8 4 0 0 0 88 4 25
2014 Administration and operations 52 43 5 0 0 0 0 95 0 39
2014 Human resources 48 52 0 0 0 0 0 100 0 13
2014 Other services to the public 66 23 11 0 0 0 0 89 0 18
2014 None of the above 69 16 8 8 0 0 0 84 8 13

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 52 14 7 14 0 0 65 20 14
2017 Legal services 88 6 6 0 0 0 0 94 0 14
2017 Administration and operations 38 39 4 10 8 0 0 77 18 18
2017 Financial management 32 60 8 0 0 0 0 92 0 10
2017 Other services to the public 61 13 13 6 6 0 0 74 13 14

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 20 58 21 0 0 0 0 79 0 14
2017 Legal services 94 6 0 0 0 0 0 100 0 14
2017 Administration and operations 57 31 13 0 0 0 0 87 0 18
2017 Financial management 57 43 0 0 0 0 0 100 0 10
2017 Other services to the public 70 30 0 0 0 0 0 100 0 15
2014 Compliance, inspection and enforcement 68 22 5 5 0 0 0 90 5 19
2014 Legal services 88 8 0 4 0 0 0 96 4 25
2014 Administration and operations 63 34 3 0 0 0 0 97 0 39
2014 Human resources 70 23 8 0 0 0 0 92 0 13
2014 Other services to the public 77 17 5 0 0 0 0 95 0 18
2014 None of the above 61 31 0 8 0 0 0 92 8 13

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 16 34 29 8 14 0 0 50 21 14
2017 Legal services 69 25 6 0 0 0 0 94 0 14
2017 Administration and operations 46 26 14 13 0 0 0 72 13 18
2017 Financial management 49 51 0 0 0 0 0 100 0 10
2017 Other services to the public 45 31 0 18 6 0 0 76 24 15
2014 Compliance, inspection and enforcement 25 32 16 16 11 0 0 57 27 19
2014 Legal services 51 29 16 0 4 0 0 80 4 25
2014 Administration and operations 36 41 15 5 3 0 0 77 8 39
2014 Human resources 63 37 0 0 0 0 0 100 0 13
2014 Other services to the public 49 23 11 5 12 0 0 72 16 18
2014 None of the above 54 38 8 0 0 0 0 92 0 13

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 44 22 7 14 0 0 57 20 14
2017 Legal services 67 33 0 0 0 0 0 100 0 14
2017 Administration and operations 48 35 9 0 8 0 0 82 8 18
2017 Financial management 40 60 0 0 0 0 0 100 0 10
2017 Other services to the public 32 43 6 6 0 0 13 86 7 15
2014 Compliance, inspection and enforcement 36 26 11 16 10 0 0 62 27 19
2014 Legal services 51 27 8 4 10 0 0 78 14 25
2014 Administration and operations 49 23 16 6 5 0 0 72 12 39
2014 Human resources 74 26 0 0 0 0 0 100 0 13
2014 Other services to the public 60 23 5 6 6 0 0 83 12 18
2014 None of the above 62 16 15 8 0 0 0 77 8 13

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 65 14 7 14 0 0 65 20 14
2017 Legal services 68 25 0 7 0 0 0 93 7 14
2017 Administration and operations 43 30 23 5 0 0 0 72 5 18
2017 Financial management 32 68 0 0 0 0 0 100 0 10
2017 Other services to the public 38 31 6 18 6 0 0 70 24 15
2014 Compliance, inspection and enforcement 41 32 16 0 11 0 0 73 11 19
2014 Legal services 59 37 0 4 0 0 0 96 4 25
2014 Administration and operations 49 41 0 8 3 0 0 89 11 39
2014 Human resources 93 7 0 0 0 0 0 100 0 13
2014 Other services to the public 58 24 6 12 0 0 0 82 12 17
2014 None of the above 54 31 16 0 0 0 0 84 0 13

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 66 7 0 14 7 0 78 15 14
2017 Legal services 94 6 0 0 0 0 0 100 0 14
2017 Administration and operations 47 41 13 0 0 0 0 87 0 18
2017 Financial management 40 60 0 0 0 0 0 100 0 10
2017 Other services to the public 57 30 12 0 0 0 0 88 0 15
2014 Compliance, inspection and enforcement 73 16 5 0 5 0 0 90 5 19
2014 Legal services 67 20 4 10 0 0 0 87 10 25
2014 Administration and operations 59 30 8 3 0 0 0 90 3 39
2014 Human resources 74 18 8 0 0 0 0 92 0 13
2014 Other services to the public 66 23 11 0 0 0 0 89 0 18
2014 None of the above 62 31 0 8 0 0 0 92 8 13

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 21 42 7 16 7 7 0 68 25 14
2017 Legal services 20 40 19 14 7 0 0 60 21 14
2017 Administration and operations 29 66 5 0 0 0 0 95 0 18
2017 Financial management 24 68 8 0 0 0 0 92 0 10
2017 Other services to the public 12 32 19 6 18 0 13 51 28 15
2014 Compliance, inspection and enforcement 42 27 11 10 10 0 0 69 20 19
2014 Legal services 33 24 27 12 4 0 0 57 16 25
2014 Administration and operations 43 31 18 8 0 0 0 74 8 39
2014 Human resources 55 30 15 0 0 0 0 85 0 13
2014 Other services to the public 56 21 6 0 12 5 0 82 12 18
2014 None of the above 16 62 15 0 8 0 0 77 8 13

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 15 71 7 0 0 0 7 22 14
2017 Legal services 0 25 22 31 22 0 0 53 25 14
2017 Administration and operations 5 32 42 5 16 0 0 21 37 18
2017 Financial management 8 25 17 22 0 15 13 30 46 10
2017 Other services to the public 18 45 18 19 0 0 0 19 63 15
2014 Compliance, inspection and enforcement 6 12 56 6 21 0 0 27 17 18
2014 Legal services 4 25 36 23 12 0 0 34 29 25
2014 Administration and operations 0 10 36 29 21 2 2 53 10 39
2014 Human resources 0 33 23 44 0 0 0 44 33 13
2014 Other services to the public 0 23 12 38 27 0 0 66 23 18
2014 None of the above 0 15 62 8 15 0 0 23 15 13

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 14 55 9 15 0 0 24 21 14
2017 Legal services 0 0 33 36 31 0 0 67 0 14
2017 Administration and operations 8 14 23 19 23 5 7 49 26 18
2017 Financial management 8 0 25 37 30 0 0 67 8 10
2017 Other services to the public 12 24 12 25 26 0 0 51 37 15
2014 Compliance, inspection and enforcement 0 6 34 39 21 0 0 60 6 18
2014 Legal services 0 20 31 33 12 0 4 46 21 25
2014 Administration and operations 2 2 8 33 44 2 8 86 5 39
2014 Human resources 11 0 8 44 30 0 8 80 12 13
2014 Other services to the public 6 11 17 16 49 0 0 66 17 18
2014 None of the above 8 8 39 31 15 0 0 45 16 13

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 7 42 30 8 0 0 38 20 14
2017 Legal services 0 6 34 43 17 0 0 60 6 14
2017 Administration and operations 5 15 41 23 16 0 0 39 20 18
2017 Financial management 0 8 32 38 8 0 13 54 9 10
2017 Other services to the public 0 37 26 24 6 6 0 32 39 15
2014 Compliance, inspection and enforcement 16 32 20 26 5 0 0 32 48 19
2014 Legal services 4 8 40 29 15 0 4 46 13 25
2014 Administration and operations 5 12 28 27 28 0 0 55 17 39
2014 Human resources 0 15 29 25 23 0 8 52 16 13
2014 Other services to the public 12 11 11 22 45 0 0 67 23 18
2014 None of the above 0 16 16 38 30 0 0 68 16 13

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 0 38 28 20 0 7 52 7 14
2017 Legal services 0 0 53 23 23 0 0 47 0 14
2017 Administration and operations 0 0 32 44 23 0 0 68 0 18
2017 Financial management 0 0 25 22 54 0 0 75 0 10
2017 Other services to the public 0 24 13 12 30 0 20 54 31 15
2014 Compliance, inspection and enforcement 0 5 25 54 15 0 0 69 5 19
2014 Legal services 0 12 11 41 36 0 0 77 12 25
2014 Administration and operations 0 6 30 35 24 0 5 62 6 38
2014 Human resources 0 8 30 40 22 0 0 62 8 13
2014 Other services to the public 0 17 17 37 28 0 0 66 17 18
2014 None of the above 0 8 31 46 15 0 0 61 8 13

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 30 21 20 14 15 0 0 29 51 14
2017 Legal services 21 0 33 29 17 0 0 46 21 14
2017 Administration and operations 0 41 17 0 33 8 0 36 45 18
2017 Financial management 0 25 30 0 32 0 13 37 29 10
2017 Other services to the public 30 39 13 6 12 0 0 18 69 15
2014 Compliance, inspection and enforcement 5 22 33 30 10 0 0 40 27 19
2014 Legal services 16 29 12 23 16 0 4 40 47 25
2014 Administration and operations 2 16 29 21 27 0 5 50 19 39
2014 Human resources 0 15 30 55 0 0 0 55 15 13
2014 Other services to the public 12 23 21 11 34 0 0 45 34 18
2014 None of the above 8 39 31 0 15 7 0 16 51 13

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 7 45 14 14 8 0 29 22 14
2017 Legal services 0 0 18 42 29 0 10 80 0 14
2017 Administration and operations 13 12 48 10 16 0 0 26 26 18
2017 Financial management 0 0 17 38 17 15 13 77 0 10
2017 Other services to the public 7 26 28 7 33 0 0 40 33 14
2014 Compliance, inspection and enforcement 0 0 27 37 25 10 0 70 0 19
2014 Legal services 8 10 15 27 36 0 4 66 18 25
2014 Administration and operations 0 10 15 29 39 5 2 73 10 39
2014 Human resources 0 0 8 62 23 0 8 92 0 13
2014 Other services to the public 0 11 17 33 39 0 0 71 11 18
2014 None of the above 0 16 8 46 23 0 8 74 17 13

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 22 30 28 7 0 0 35 35 14
2017 Legal services 0 7 32 26 35 0 0 60 7 14
2017 Administration and operations 5 28 35 9 23 0 0 33 32 18
2017 Financial management 0 0 25 38 24 0 13 71 0 10
2017 Other services to the public 6 31 32 18 12 0 0 30 38 15
2014 Compliance, inspection and enforcement 5 16 48 31 0 0 0 31 21 19
2014 Legal services 8 14 8 30 36 0 4 69 23 25
2014 Administration and operations 10 5 30 34 21 0 0 55 15 39
2014 Human resources 0 0 44 22 33 0 0 56 0 13
2014 Other services to the public 6 11 44 16 22 0 0 39 17 18
2014 None of the above 0 8 23 46 15 0 8 66 9 13
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 34 45 0 21 0 0 0 79 21 14
2017 Legal services 88 12 0 0 0 0 0 100 0 14
2017 Administration and operations 86 14 0 0 0 0 0 100 0 18
2017 Financial management 38 53 0 8 0 0 0 92 8 10
2017 Other services to the public 76 18 0 0 6 0 0 94 6 15
2014 Compliance, inspection and enforcement 69 15 5 11 0 0 0 85 11 19
2014 Legal services 72 12 0 8 4 0 4 87 13 25
2014 Administration and operations 72 15 5 8 0 0 0 87 8 39
2014 Human resources 100 0 0 0 0 0 0 100 0 13
2014 Other services to the public 83 6 0 0 6 5 0 94 6 18
2014 None of the above 62 38 0 0 0 0 0 100 0 13

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 31 21 27 14 8 0 33 44 14
2017 Legal services 41 27 12 7 6 7 0 73 15 14
2017 Administration and operations 30 43 13 5 0 10 0 80 5 18
2017 Financial management 23 38 30 8 0 0 0 62 8 10
2017 Other services to the public 37 19 14 6 6 18 0 68 15 15
2014 Compliance, inspection and enforcement 10 52 16 11 5 5 0 66 17 19
2014 Legal services 47 24 8 8 10 0 4 73 18 25
2014 Administration and operations 37 28 19 5 5 5 0 69 11 39
2014 Human resources 85 15 0 0 0 0 0 100 0 13
2014 Other services to the public 49 17 0 12 6 5 12 79 21 18
2014 None of the above 23 30 16 0 23 0 8 58 25 13

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 15 44 21 7 14 0 0 59 20 14
2017 Legal services 47 28 25 0 0 0 0 75 0 14
2017 Administration and operations 47 36 4 0 8 5 0 87 9 18
2017 Financial management 75 25 0 0 0 0 0 100 0 10
2017 Other services to the public 57 30 6 6 0 0 0 88 6 15
2014 Compliance, inspection and enforcement 41 22 5 16 10 5 0 66 28 19
2014 Legal services 54 32 4 4 6 0 0 86 10 25
2014 Administration and operations 49 35 5 8 3 0 0 84 11 39
2014 Human resources 100 0 0 0 0 0 0 100 0 13
2014 Other services to the public 71 17 0 0 6 5 0 94 6 18
2014 None of the above 54 31 0 16 0 0 0 84 16 13

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 8 62 16 0 14 0 0 70 14 14
2017 Legal services 48 33 13 0 0 0 6 86 0 14
2017 Administration and operations 51 31 13 0 0 5 0 87 0 18
2017 Financial management 53 47 0 0 0 0 0 100 0 10
2017 Other services to the public 0 56 32 12 0 0 0 56 12 15
2014 Compliance, inspection and enforcement 25 54 5 5 11 0 0 79 16 19
2014 Legal services 51 36 10 0 4 0 0 86 4 25
2014 Administration and operations 37 45 10 5 0 2 0 84 6 39
2014 Human resources 85 15 0 0 0 0 0 100 0 13
2014 Other services to the public 66 6 12 6 5 0 6 76 12 18
2014 None of the above 38 24 23 16 0 0 0 61 16 13

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 15 37 14 7 14 14 0 60 24 14
2017 Legal services 24 35 6 12 0 17 6 77 16 14
2017 Administration and operations 26 35 13 9 0 12 4 73 11 18
2017 Financial management 62 30 8 0 0 0 0 92 0 10
2017 Other services to the public 19 37 38 6 0 0 0 56 6 15
2014 Compliance, inspection and enforcement 30 21 16 11 11 11 0 57 24 19
2014 Legal services 35 28 4 12 10 7 4 71 24 25
2014 Administration and operations 44 29 12 3 0 10 2 83 3 39
2014 Human resources 100 0 0 0 0 0 0 100 0 13
2014 Other services to the public 49 16 12 6 5 6 6 74 13 18
2014 None of the above 46 24 0 23 8 0 0 69 31 13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 23 7 14 41 16 0 27 64 14
2017 Legal services 24 23 20 19 0 7 6 54 22 14
2017 Administration and operations 9 37 14 27 0 9 4 53 31 18
2017 Financial management 15 21 30 8 0 17 8 49 11 10
2017 Other services to the public 6 26 12 12 31 12 0 37 49 15
2014 Compliance, inspection and enforcement 11 15 32 11 11 21 0 32 28 19
2014 Legal services 16 23 8 24 6 15 8 51 39 25
2014 Administration and operations 28 24 8 16 10 13 2 60 30 39
2014 Human resources 37 22 11 15 8 0 8 64 24 13
2014 Other services to the public 21 11 6 46 5 12 0 35 58 18
2014 None of the above 30 15 24 24 0 8 0 49 26 13

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 15 51 14 7 14 0 0 66 20 14
2017 Legal services 62 38 0 0 0 0 0 100 0 14
2017 Administration and operations 55 32 5 8 0 0 0 87 8 18
2017 Financial management 67 25 8 0 0 0 0 92 0 10
2017 Other services to the public 59 32 8 0 0 0 0 92 0 14
2014 Compliance, inspection and enforcement 36 59 5 0 0 0 0 95 0 19
2014 Legal services 55 31 6 8 0 0 0 86 8 25
2014 Administration and operations 58 31 5 5 0 0 0 89 5 39
2014 Human resources 89 11 0 0 0 0 0 100 0 13
2014 Other services to the public 55 28 0 12 5 0 0 83 17 18
2014 None of the above 54 39 0 8 0 0 0 92 8 13
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 34 53 0 7 7 0 0 86 14 14
2017 Legal services 64 28 0 7 0 0 0 93 7 14
2017 Administration and operations 55 18 14 5 8 0 0 72 13 18
2017 Financial management 32 51 8 0 8 0 0 83 8 10
2017 Other services to the public 38 37 0 6 6 0 13 86 14 15
2014 Compliance, inspection and enforcement 63 21 5 0 11 0 0 84 11 19
2014 Legal services 59 16 14 12 0 0 0 74 12 25
2014 Administration and operations 50 20 11 11 5 2 0 72 17 39
2014 Human resources 85 8 7 0 0 0 0 93 0 13
2014 Other services to the public 61 11 11 12 6 0 0 72 17 18
2014 None of the above 47 23 16 8 0 0 7 75 9 13

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 27 53 7 7 7 0 0 80 14 14
2017 Legal services 81 19 0 0 0 0 0 100 0 14
2017 Administration and operations 59 13 9 5 0 5 8 84 6 18
2017 Financial management 53 30 17 0 0 0 0 83 0 10
2017 Other services to the public 44 31 6 0 6 0 13 86 7 15
2014 Compliance, inspection and enforcement 58 21 5 11 5 0 0 79 16 19
2014 Legal services 54 20 18 8 0 0 0 74 8 25
2014 Administration and operations 60 19 10 5 3 2 0 81 8 39
2014 Human resources 78 15 7 0 0 0 0 93 0 13
2014 Other services to the public 61 22 6 12 0 0 0 83 12 18
2014 None of the above 39 46 0 8 0 0 7 91 9 13

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 34 46 14 0 7 0 0 80 7 14
2017 Legal services 73 27 0 0 0 0 0 100 0 14
2017 Administration and operations 59 13 4 10 0 5 8 84 11 18
2017 Financial management 45 46 0 8 0 0 0 92 8 10
2017 Other services to the public 44 42 7 0 7 0 0 86 7 14
2014 Compliance, inspection and enforcement 58 26 5 5 5 0 0 85 11 19
2014 Legal services 46 38 12 4 0 0 0 84 4 25
2014 Administration and operations 46 32 11 8 0 2 0 80 8 39
2014 Human resources 67 25 7 0 0 0 0 93 0 13
2014 Other services to the public 61 33 6 0 0 0 0 94 0 18
2014 None of the above 54 39 0 0 0 0 7 100 0 13

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 79 8 7 0 0 0 7 93 0 14
2017 Legal services 94 6 0 0 0 0 0 100 0 14
2017 Administration and operations 74 18 0 0 0 0 8 100 0 18
2017 Financial management 67 25 0 8 0 0 0 92 8 10
2017 Other services to the public 80 6 0 0 0 0 14 100 0 14
2014 Compliance, inspection and enforcement 95 5 0 0 0 0 0 100 0 19
2014 Legal services 80 4 4 8 4 0 0 84 12 25
2014 Administration and operations 89 8 0 3 0 0 0 97 3 39
2014 Human resources 92 8 0 0 0 0 0 100 0 13
2014 Other services to the public 89 11 0 0 0 0 0 100 0 18
2014 None of the above 86 8 0 0 0 0 7 100 0 13

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 77 17 0 7 0 0 0 93 7 14
2017 Legal services 76 12 6 0 0 0 6 93 0 14
2017 Administration and operations 70 25 5 0 0 0 0 95 0 18
2017 Financial management 57 35 0 8 0 0 0 92 8 10
2017 Other services to the public 66 13 0 7 0 0 14 92 8 14
2014 Compliance, inspection and enforcement 78 11 5 5 0 0 0 89 5 19
2014 Legal services 43 31 12 9 0 0 4 78 10 25
2014 Administration and operations 58 23 12 0 2 2 2 85 3 39
2014 Human resources 92 8 0 0 0 0 0 100 0 13
2014 Other services to the public 72 11 0 0 12 5 0 88 12 18
2014 None of the above 69 24 0 0 0 0 7 100 0 13

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 63 30 0 0 7 0 0 93 7 14
2017 Legal services 81 12 0 7 0 0 0 93 7 14
2017 Administration and operations 54 32 9 5 0 0 0 86 5 18
2017 Financial management 53 30 17 0 0 0 0 83 0 10
2017 Other services to the public 53 26 7 0 0 0 14 92 0 14

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 73 20 0 0 7 0 0 93 7 14
2017 Legal services 81 19 0 0 0 0 0 100 0 14
2017 Administration and operations 72 5 14 8 0 0 0 77 8 18
2017 Financial management 62 21 17 0 0 0 0 83 0 10
2017 Other services to the public 40 33 13 0 0 0 14 85 0 14

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 58 21 7 0 14 0 0 80 14 14
2017 Legal services 73 27 0 0 0 0 0 100 0 14
2017 Administration and operations 68 4 23 5 0 0 0 72 5 18
2017 Financial management 53 38 8 0 0 0 0 92 0 10
2017 Other services to the public 47 20 7 7 7 0 14 77 15 14
2014 Compliance, inspection and enforcement 58 31 0 5 5 0 0 89 11 19
2014 Legal services 50 29 12 8 0 0 0 80 8 25
2014 Administration and operations 63 19 11 0 5 2 0 84 6 39
2014 Human resources 93 7 0 0 0 0 0 100 0 13
2014 Other services to the public 61 11 6 6 12 5 0 76 18 18
2014 None of the above 63 23 0 8 0 0 7 91 9 13
Top of Page

Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 59 14 0 14 0 0 72 14 14
2017 Legal services 61 33 6 0 0 0 0 94 0 14
2017 Administration and operations 39 35 13 9 0 4 0 77 10 18
2017 Financial management 45 38 17 0 0 0 0 83 0 10
2017 Other services to the public 45 18 24 0 0 12 0 72 0 15
2014 Compliance, inspection and enforcement 46 27 16 0 11 0 0 73 11 19
2014 Legal services 43 28 12 4 6 8 0 77 10 25
2014 Administration and operations 53 25 11 3 5 3 0 80 8 39
2014 Human resources 44 40 8 8 0 0 0 85 8 13
2014 Other services to the public 55 22 0 12 11 0 0 77 23 18
2014 None of the above 54 30 0 16 0 0 0 84 16 13

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 59 7 20 14 0 0 59 34 14
2017 Legal services 55 39 6 0 0 0 0 94 0 14
2017 Administration and operations 27 28 23 23 0 0 0 55 23 18
2017 Financial management 32 43 25 0 0 0 0 75 0 10
2017 Other services to the public 26 37 6 19 12 0 0 63 31 15
2014 Compliance, inspection and enforcement 25 48 16 0 11 0 0 73 11 19
2014 Legal services 39 35 16 4 6 0 0 74 10 25
2014 Administration and operations 54 19 16 8 0 2 0 75 8 39
2014 Human resources 48 45 0 8 0 0 0 92 8 13
2014 Other services to the public 49 22 0 23 5 0 0 71 29 18
2014 None of the above 53 31 0 16 0 0 0 84 16 13

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 44 0 34 14 8 0 48 52 14
2017 Legal services 42 46 0 6 0 6 0 93 7 14
2017 Administration and operations 17 38 4 31 0 10 0 61 34 18
2017 Financial management 32 35 33 0 0 0 0 67 0 10
2017 Other services to the public 0 45 12 31 12 0 0 45 43 15
2014 Compliance, inspection and enforcement 15 52 11 5 11 5 0 71 17 19
2014 Legal services 35 24 22 16 0 4 0 61 17 25
2014 Administration and operations 41 38 16 3 0 2 0 81 3 39
2014 Human resources 15 40 8 23 8 8 0 59 33 13
2014 Other services to the public 44 23 6 22 5 0 0 67 28 18
2014 None of the above 30 46 0 24 0 0 0 76 24 13

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 37 21 14 14 8 0 48 29 14
2017 Legal services 76 24 0 0 0 0 0 100 0 14
2017 Administration and operations 31 25 18 17 0 10 0 62 19 18
2017 Financial management 40 35 17 8 0 0 0 75 8 10
2017 Other services to the public 14 50 12 12 6 6 0 68 19 15
2014 Compliance, inspection and enforcement 40 38 11 5 5 0 0 78 11 19
2014 Legal services 39 27 20 0 14 0 0 66 14 25
2014 Administration and operations 44 26 14 8 0 8 0 76 9 39
2014 Human resources 40 45 7 0 0 8 0 92 0 13
2014 Other services to the public 49 28 6 12 5 0 0 77 17 18
2014 None of the above 37 16 16 8 16 8 0 57 26 13

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 31 21 27 14 8 0 33 44 14
2017 Legal services 39 48 0 14 0 0 0 86 14 14
2017 Administration and operations 24 44 9 23 0 0 0 68 23 18
2017 Financial management 37 38 8 17 0 0 0 75 17 10
2017 Other services to the public 8 33 19 26 13 0 0 41 39 14
2014 Compliance, inspection and enforcement 30 48 11 0 11 0 0 78 11 19
2014 Legal services 31 31 30 8 0 0 0 62 8 25
2014 Administration and operations 34 42 14 5 0 5 0 80 5 39
2014 Human resources 48 44 8 0 0 0 0 92 0 13
2014 Other services to the public 27 39 6 16 11 0 0 67 28 18
2014 None of the above 46 31 8 8 8 0 0 76 16 13
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 16 70 7 0 7 0 0 86 7 14
2017 Legal services 67 33 0 0 0 0 0 100 0 14
2017 Administration and operations 29 52 5 13 0 0 0 82 13 18
2017 Financial management 32 43 25 0 0 0 0 75 0 10
2017 Other services to the public 25 39 12 12 12 0 0 63 24 15
2014 Compliance, inspection and enforcement 41 44 16 0 0 0 0 84 0 19
2014 Legal services 60 32 8 0 0 0 0 92 0 25
2014 Administration and operations 56 28 16 0 0 0 0 84 0 39
2014 Human resources 67 33 0 0 0 0 0 100 0 13
2014 Other services to the public 60 29 0 0 11 0 0 89 11 18
2014 None of the above 54 39 8 0 0 0 0 92 0 13

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 45 42 0 0 14 0 0 86 14 14
2017 Legal services 93 7 0 0 0 0 0 100 0 14
2017 Administration and operations 37 44 13 0 0 5 0 86 0 17
2017 Financial management 45 55 0 0 0 0 0 100 0 10
2017 Other services to the public 57 31 6 6 0 0 0 88 6 15
2014 Compliance, inspection and enforcement 62 27 5 0 5 0 0 89 5 19
2014 Legal services 67 24 0 6 0 4 0 94 6 25
2014 Administration and operations 62 31 8 0 0 0 0 92 0 39
2014 Human resources 55 38 0 0 0 7 0 100 0 13
2014 Other services to the public 77 17 0 0 5 0 0 95 5 18
2014 None of the above 37 55 0 8 0 0 0 92 8 13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 51 21 8 7 0 0 64 15 14
2017 Legal services 66 26 7 0 0 0 0 93 0 14
2017 Administration and operations 45 17 20 18 0 0 0 62 18 18
2017 Financial management 23 38 8 17 0 13 0 71 19 10
2017 Other services to the public 51 43 6 0 0 0 0 94 0 15
2014 Compliance, inspection and enforcement 73 5 5 5 5 5 0 83 11 19
2014 Legal services 59 23 14 4 0 0 0 83 4 25
2014 Administration and operations 57 36 7 0 0 0 0 93 0 39
2014 Human resources 63 30 0 0 0 7 0 100 0 13
2014 Other services to the public 72 16 0 6 5 0 0 89 11 18
2014 None of the above 46 24 23 8 0 0 0 69 8 13

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 20 30 21 15 14 0 0 51 28 14
2017 Legal services 60 27 7 0 0 6 0 92 0 14
2017 Administration and operations 17 26 21 32 5 0 0 43 37 18
2017 Financial management 15 47 17 0 8 13 0 71 10 10
2017 Other services to the public 39 30 24 0 0 6 0 74 0 15
2014 Compliance, inspection and enforcement 51 33 11 5 0 0 0 84 5 19
2014 Legal services 55 24 21 0 0 0 0 79 0 25
2014 Administration and operations 45 26 13 5 3 5 3 77 9 39
2014 Human resources 52 30 0 0 0 7 11 100 0 13
2014 Other services to the public 60 23 6 6 5 0 0 83 11 18
2014 None of the above 38 54 8 0 0 0 0 92 0 13

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 29 16 7 27 14 0 42 39 14
2017 Legal services 39 7 34 14 0 6 0 50 14 14
2017 Administration and operations 21 42 4 14 0 10 9 77 17 18
2017 Financial management 15 22 42 0 0 8 13 47 0 10
2017 Other services to the public 26 18 19 12 0 12 13 59 16 15
2014 Compliance, inspection and enforcement 15 25 22 16 11 10 0 46 30 19
2014 Legal services 31 20 8 22 4 7 8 60 30 25
2014 Administration and operations 34 27 10 13 3 8 5 70 18 39
2014 Human resources 22 52 8 0 0 18 0 91 0 13
2014 Other services to the public 44 11 6 12 17 6 6 61 32 18
2014 None of the above 8 46 0 8 24 8 7 63 37 13

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 34 38 7 21 0 0 0 72 21 14
2017 Legal services 81 19 0 0 0 0 0 100 0 14
2017 Administration and operations 60 35 5 0 0 0 0 95 0 18
2017 Financial management 32 68 0 0 0 0 0 100 0 10
2017 Other services to the public 82 18 0 0 0 0 0 100 0 15
2014 Compliance, inspection and enforcement 69 31 0 0 0 0 0 100 0 19
2014 Legal services 76 8 8 0 4 0 4 87 4 25
2014 Administration and operations 70 21 7 2 0 0 0 91 2 39
2014 Human resources 92 8 0 0 0 0 0 100 0 13
2014 Other services to the public 68 15 0 12 0 5 0 88 12 18
2014 None of the above 62 22 8 8 0 0 0 84 8 13

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 49 44 8 0 0 0 0 92 0 14
2017 Legal services 81 19 0 0 0 0 0 100 0 14
2017 Administration and operations 70 7 18 0 0 0 5 81 0 18
2017 Financial management 49 51 0 0 0 0 0 100 0 10
2017 Other services to the public 88 6 0 0 0 6 0 100 0 15
2014 Compliance, inspection and enforcement 73 16 11 0 0 0 0 89 0 19
2014 Legal services 80 16 0 4 0 0 0 96 4 25
2014 Administration and operations 77 13 7 2 0 0 0 90 2 39
2014 Human resources 92 0 0 8 0 0 0 92 8 13
2014 Other services to the public 72 16 0 0 6 5 0 94 6 18
2014 None of the above 69 23 8 0 0 0 0 92 0 13

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 37 30 7 20 0 0 43 27 14
2017 Legal services 27 53 20 0 0 0 0 80 0 14
2017 Administration and operations 33 35 13 5 8 5 0 72 14 18
2017 Financial management 23 51 0 25 0 0 0 75 25 10
2017 Other services to the public 41 26 13 13 6 0 0 68 19 14
2014 Compliance, inspection and enforcement 14 54 11 5 11 5 0 71 17 19
2014 Legal services 31 44 8 8 6 4 0 78 14 25
2014 Administration and operations 38 30 11 8 8 2 2 72 17 39
2014 Human resources 75 18 0 8 0 0 0 92 8 13
2014 Other services to the public 50 21 12 6 6 5 0 76 12 18
2014 None of the above 31 38 15 8 0 8 0 75 8 13

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 8 23 27 7 27 8 0 34 37 14
2017 Legal services 7 31 32 13 6 0 10 42 22 14
2017 Administration and operations 0 40 19 13 13 5 10 47 30 18
2017 Financial management 23 38 13 17 8 0 0 62 25 10
2017 Other services to the public 8 37 18 18 6 0 13 51 28 15
2014 Compliance, inspection and enforcement 5 26 16 25 27 0 0 31 53 19
2014 Legal services 19 28 16 16 18 4 0 48 35 25
2014 Administration and operations 26 15 22 18 15 5 0 42 35 39
2014 Human resources 26 45 0 8 15 0 7 76 24 13
2014 Other services to the public 12 22 6 33 22 5 0 36 58 18
2014 None of the above 15 32 8 8 31 0 7 50 42 13

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 59 20 7 14 0 0 59 20 14
2017 Legal services 73 14 7 6 0 0 0 87 6 14
2017 Administration and operations 26 42 18 8 0 5 0 72 9 18
2017 Financial management 32 52 17 0 0 0 0 83 0 10
2017 Other services to the public 20 56 18 6 0 0 0 76 6 15

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 42 30 0 7 14 8 0 78 22 14
2017 Legal services 73 27 0 0 0 0 0 100 0 14
2017 Administration and operations 53 34 4 0 8 0 0 87 8 18
2017 Financial management 57 43 0 0 0 0 0 100 0 10
2017 Other services to the public 76 24 0 0 0 0 0 100 0 15
2014 Compliance, inspection and enforcement 62 27 11 0 0 0 0 89 0 19
2014 Legal services 71 12 8 6 0 4 0 86 6 25
2014 Administration and operations 69 26 2 0 3 0 0 95 3 39
2014 Human resources 92 8 0 0 0 0 0 100 0 13
2014 Other services to the public 84 11 0 0 0 5 0 100 0 18
2014 None of the above 70 16 8 7 0 0 0 85 7 13

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 28 44 14 0 14 0 0 72 14 14
2017 Legal services 66 34 0 0 0 0 0 100 0 14
2017 Administration and operations 55 40 5 0 0 0 0 95 0 18
2017 Financial management 49 51 0 0 0 0 0 100 0 10
2017 Other services to the public 76 18 0 0 0 6 0 100 0 15
2014 Compliance, inspection and enforcement 45 33 16 5 0 0 0 78 5 19
2014 Legal services 67 24 4 6 0 0 0 90 6 25
2014 Administration and operations 66 29 2 0 3 0 0 95 3 39
2014 Human resources 100 0 0 0 0 0 0 100 0 13
2014 Other services to the public 71 17 6 0 0 5 0 94 0 18
2014 None of the above 77 8 8 8 0 0 0 84 8 13

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 35 45 7 0 14 0 0 80 14 14
2017 Legal services 88 12 0 0 0 0 0 100 0 14
2017 Administration and operations 59 32 9 0 0 0 0 91 0 18
2017 Financial management 57 43 0 0 0 0 0 100 0 10
2017 Other services to the public 68 32 0 0 0 0 0 100 0 15
2014 Compliance, inspection and enforcement 62 22 5 11 0 0 0 84 11 19
2014 Legal services 54 36 10 0 0 0 0 90 0 25
2014 Administration and operations 66 23 8 0 3 0 0 89 3 39
2014 Human resources 100 0 0 0 0 0 0 100 0 13
2014 Other services to the public 77 6 0 6 6 5 0 88 12 18
2014 None of the above 70 23 8 0 0 0 0 92 0 13

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 28 44 14 0 14 0 0 72 14 14
2017 Legal services 94 6 0 0 0 0 0 100 0 14
2017 Administration and operations 46 19 27 8 0 0 0 65 8 18
2017 Financial management 62 38 0 0 0 0 0 100 0 10
2017 Other services to the public 38 26 24 12 0 0 0 63 12 15
2014 Compliance, inspection and enforcement 46 38 5 5 5 0 0 84 11 19
2014 Legal services 58 28 14 0 0 0 0 86 0 25
2014 Administration and operations 64 23 10 3 0 0 0 87 3 39
2014 Human resources 85 15 0 0 0 0 0 100 0 13
2014 Other services to the public 71 6 12 6 0 5 0 82 6 18
2014 None of the above 77 8 8 8 0 0 0 84 8 13

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 21 51 14 0 14 0 0 73 14 14
2017 Legal services 74 26 0 0 0 0 0 100 0 14
2017 Administration and operations 48 21 18 13 0 0 0 68 13 18
2017 Financial management 62 38 0 0 0 0 0 100 0 10
2017 Other services to the public 38 26 18 18 0 0 0 63 18 15
2014 Compliance, inspection and enforcement 52 32 5 5 5 0 0 84 11 19
2014 Legal services 50 36 10 4 0 0 0 86 4 25
2014 Administration and operations 64 23 5 8 0 0 0 87 8 39
2014 Human resources 85 15 0 0 0 0 0 100 0 13
2014 Other services to the public 71 6 6 12 0 5 0 82 12 18
2014 None of the above 69 16 8 8 0 0 0 84 8 13

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 28 37 7 0 14 14 0 76 16 14
2017 Legal services 68 20 12 0 0 0 0 88 0 14
2017 Administration and operations 43 18 17 17 5 0 0 62 22 18
2017 Financial management 62 38 0 0 0 0 0 100 0 10
2017 Other services to the public 55 13 20 12 0 0 0 68 12 15
2014 Compliance, inspection and enforcement 62 0 21 11 5 0 0 62 16 19
2014 Legal services 59 16 8 8 6 4 0 78 14 25
2014 Administration and operations 54 15 18 8 0 5 0 73 8 39
2014 Human resources 67 8 15 0 0 11 0 84 0 13
2014 Other services to the public 66 6 11 6 6 5 0 76 12 18
2014 None of the above 61 16 0 24 0 0 0 76 24 13
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Compliance, inspection and enforcement 36 20 43 14
2017 Legal services 16 55 29 14
2017 Administration and operations 30 39 31 18
2017 Financial management 0 55 45 10
2017 Other services to the public 21 56 23 13
2014 Compliance, inspection and enforcement 27 52 21 19
2014 Legal services 8 36 56 25
2014 Administration and operations 13 57 30 39
2014 Human resources 24 32 44 12
2014 Other services to the public 6 49 45 18
2014 None of the above 8 45 47 13
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Compliance, inspection and enforcement 43 57 14
2017 Legal services 0 100 14
2014 Compliance, inspection and enforcement 26 74 19
2014 Legal services 20 80 25
2014 Administration and operations 16 84 39
2014 Human resources 0 100 13
2014 None of the above 46 54 13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 17 27 14 14 21 8 24 38 14
2017 Legal services 26 12 15 0 0 42 6 72 0 14
2017 Administration and operations 21 26 5 4 0 21 22 84 7 18
2017 Financial management 23 8 13 0 0 47 8 71 0 10
2017 Other services to the public 25 26 6 0 6 37 0 81 10 15
2014 Compliance, inspection and enforcement 31 15 11 16 5 21 0 59 28 19
2014 Legal services 27 12 22 4 12 12 12 51 20 25
2014 Administration and operations 39 20 10 5 0 23 2 79 7 39
2014 Human resources 56 7 0 0 0 22 15 100 0 13
2014 Other services to the public 38 6 5 0 17 29 6 67 26 18
2014 None of the above 47 7 8 8 0 30 0 78 11 13

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 15 51 14 7 14 0 0 66 20 14
2017 Legal services 79 21 0 0 0 0 0 100 0 14
2017 Administration and operations 46 25 9 0 4 16 0 84 5 18
2017 Financial management 25 53 8 0 0 13 0 90 0 10
2017 Other services to the public 45 43 0 0 6 6 0 94 6 15
2014 Compliance, inspection and enforcement 36 43 5 5 5 5 0 83 11 19
2014 Legal services 50 24 22 0 4 0 0 74 4 25
2014 Administration and operations 61 21 8 5 3 2 0 84 8 39
2014 Human resources 78 22 0 0 0 0 0 100 0 13
2014 Other services to the public 55 28 0 6 11 0 0 83 17 18
2014 None of the above 54 46 0 0 0 0 0 100 0 13
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 43 49 0 8 0 0 0 92 8 14
2017 Legal services 13 42 0 6 10 0 29 78 22 14
2017 Administration and operations 12 46 15 5 8 0 13 68 15 18
2017 Financial management 8 92 0 0 0 0 0 100 0 10
2017 Other services to the public 32 49 0 0 0 0 19 100 0 15
2014 Compliance, inspection and enforcement 37 49 0 0 0 0 14 100 0 19
2014 Legal services 24 65 0 0 4 0 7 96 4 25
2014 Administration and operations 27 56 7 3 0 3 5 89 3 39
2014 Human resources 55 15 0 0 0 0 30 100 0 13
2014 Other services to the public 39 40 0 6 0 5 10 93 7 18
2014 None of the above 63 16 0 8 0 0 14 91 9 13

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 7 30 7 14 29 8 21 32 14
2017 Legal services 12 13 22 0 0 37 16 54 0 14
2017 Administration and operations 21 26 5 4 0 31 13 84 8 18
2017 Financial management 8 23 22 0 0 38 8 60 0 10
2017 Other services to the public 32 25 6 12 6 18 0 70 22 15
2014 Compliance, inspection and enforcement 22 22 16 5 5 5 24 61 15 19
2014 Legal services 8 25 16 4 0 32 16 62 8 25
2014 Administration and operations 21 23 13 0 8 28 7 68 13 39
2014 Human resources 40 22 0 0 0 7 30 100 0 13
2014 Other services to the public 22 22 12 12 0 23 10 65 17 18
2014 None of the above 23 7 8 0 0 46 16 79 0 13

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 63 30 0 0 7 0 0 93 7 14
2017 Legal services 28 28 6 0 0 10 29 90 0 14
2017 Administration and operations 46 17 4 0 0 21 13 94 0 18
2017 Financial management 57 43 0 0 0 0 0 100 0 10
2017 Other services to the public 38 18 18 6 0 0 19 70 8 15
2014 Compliance, inspection and enforcement 43 33 0 0 0 11 14 100 0 19
2014 Legal services 36 32 10 4 4 8 7 79 10 25
2014 Administration and operations 52 34 3 3 0 5 5 94 3 39
2014 Human resources 63 7 0 0 0 0 30 100 0 13
2014 Other services to the public 62 6 12 0 6 5 10 80 7 18
2014 None of the above 47 24 0 0 0 16 14 100 0 13

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 27 53 0 0 14 7 0 85 15 14
2017 Legal services 28 20 13 0 0 10 29 79 0 14
2017 Administration and operations 36 17 9 0 0 25 13 85 0 18
2017 Financial management 57 43 0 0 0 0 0 100 0 10
2017 Other services to the public 21 26 19 6 6 0 21 59 16 14
2014 Compliance, inspection and enforcement 43 27 11 0 0 5 14 87 0 19
2014 Legal services 32 36 10 4 0 11 7 83 5 25
2014 Administration and operations 49 28 8 3 3 5 5 85 6 39
2014 Human resources 48 15 0 0 0 0 38 100 0 13
2014 Other services to the public 62 6 12 6 0 5 10 80 7 18
2014 None of the above 40 38 8 0 0 0 14 91 0 13
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and operations 0 100 18
2017 Financial management 0 100 10
2017 Other services to the public 0 100 15
2014 Human resources 0 100 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 27 23 14 0 14 14 8 65 17 14
2017 Legal services 37 0 22 0 0 27 14 63 0 14
2017 Administration and operations 31 12 13 0 0 33 10 76 0 18
2017 Financial management 32 0 22 0 0 25 22 60 0 10
2017 Other services to the public 39 6 6 0 0 43 6 88 0 15
2014 Compliance, inspection and enforcement 46 11 11 11 5 10 5 68 19 19
2014 Legal services 47 15 22 4 4 4 4 68 8 25
2014 Administration and operations 44 18 8 5 0 23 2 83 7 39
2014 Human resources 56 7 0 0 0 22 15 100 0 13
2014 Other services to the public 49 11 0 0 17 17 6 78 22 18
2014 None of the above 46 16 8 8 0 16 7 80 10 13

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 49 24 14 0 14 0 0 73 14 14
2017 Legal services 94 6 0 0 0 0 0 100 0 14
2017 Administration and operations 46 21 9 0 0 24 0 88 0 18
2017 Financial management 57 30 0 0 0 0 13 100 0 10
2017 Other services to the public 68 26 0 0 0 6 0 100 0 14
2014 Compliance, inspection and enforcement 56 27 5 11 0 0 0 84 11 19
2014 Legal services 59 27 14 0 0 0 0 86 0 25
2014 Administration and operations 64 21 10 5 0 0 0 84 5 39
2014 Human resources 92 8 0 0 0 0 0 100 0 13
2014 Other services to the public 71 12 0 6 11 0 0 83 17 18
2014 None of the above 70 23 8 0 0 0 0 92 0 13
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 27 20 14 14 25 0 0 47 38 14
2017 Legal services 14 20 39 20 7 0 0 34 27 14
2017 Administration and operations 44 23 9 16 7 0 0 68 23 18
2017 Financial management 13 15 13 33 25 0 0 28 58 10
2017 Other services to the public 39 12 24 0 12 0 13 58 14 15

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 28 21 17 20 0 0 42 37 14
2017 Legal services 0 54 20 26 0 0 0 54 26 14
2017 Administration and operations 24 29 43 5 0 0 0 52 5 18
2017 Financial management 37 22 0 42 0 0 0 58 42 10
2017 Other services to the public 6 25 6 31 32 0 0 31 63 15

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 41 24 22 0 14 0 0 64 14 14
2017 Legal services 10 63 20 7 0 0 0 73 7 14
2017 Administration and operations 31 46 18 5 0 0 0 77 5 18
2017 Financial management 45 22 17 17 0 0 0 67 17 10
2017 Other services to the public 24 12 26 37 0 0 0 37 37 15

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 14 21 29 23 0 0 27 51 14
2017 Legal services 0 23 48 19 0 10 0 26 22 14
2017 Administration and operations 17 26 30 19 8 0 0 43 28 18
2017 Financial management 50 8 33 8 0 0 0 58 8 10
2017 Other services to the public 0 6 19 30 45 0 0 6 75 15

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 56 30 7 0 0 0 7 93 0 14
2017 Legal services 32 34 21 14 0 0 0 66 14 14
2017 Administration and operations 56 24 5 0 0 0 15 94 0 18
2017 Financial management 40 21 25 0 0 0 13 71 0 10
2017 Other services to the public 38 18 13 19 6 0 6 60 26 15

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 35 58 0 7 0 0 0 93 7 14
2017 Legal services 32 35 20 7 6 0 0 67 14 14
2017 Administration and operations 35 23 37 5 0 0 0 59 5 18
2017 Financial management 22 45 17 8 8 0 0 67 17 10
2017 Other services to the public 20 18 43 0 6 0 13 44 7 15

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 23 34 21 7 0 8 32 30 14
2017 Legal services 53 33 14 0 0 0 0 86 0 14
2017 Administration and operations 43 39 0 13 0 0 5 86 14 18
2017 Financial management 50 25 8 17 0 0 0 75 17 10
2017 Other services to the public 18 25 12 26 6 0 13 49 37 15

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 38 42 7 0 0 0 51 7 14
2017 Legal services 28 45 27 0 0 0 0 73 0 14
2017 Administration and operations 34 28 17 21 0 0 0 62 21 18
2017 Financial management 50 17 25 8 0 0 0 67 8 10
2017 Other services to the public 13 18 12 32 12 0 13 35 51 15

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 36 21 29 0 0 7 46 31 14
2017 Legal services 61 26 14 0 0 0 0 86 0 14
2017 Administration and operations 59 32 4 5 0 0 0 91 5 18
2017 Financial management 37 30 17 17 0 0 0 67 17 10
2017 Other services to the public 31 32 12 0 12 0 13 72 14 15

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 20 35 38 0 0 0 7 60 0 14
2017 Legal services 35 32 33 0 0 0 0 67 0 14
2017 Administration and operations 60 27 8 5 0 0 0 87 5 18
2017 Financial management 50 33 8 8 0 0 0 83 8 10
2017 Other services to the public 19 26 24 6 6 6 13 55 15 15

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 64 20 9 0 0 0 7 90 0 14
2017 Legal services 90 0 10 0 0 0 0 90 0 14
2017 Administration and operations 73 18 0 8 0 0 0 92 8 18
2017 Financial management 66 25 8 0 0 0 0 92 0 10
2017 Other services to the public 38 31 18 0 0 0 13 79 0 15

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 59 7 14 7 7 0 7 71 15 14
2017 Legal services 93 7 0 0 0 0 0 100 0 14
2017 Administration and operations 90 10 0 0 0 0 0 100 0 18
2017 Financial management 100 0 0 0 0 0 0 100 0 10
2017 Other services to the public 81 0 6 0 0 0 13 93 0 15

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 22 20 37 14 7 0 0 43 20 14
2017 Legal services 42 52 6 0 0 0 0 94 0 14
2017 Administration and operations 69 18 13 0 0 0 0 87 0 18
2017 Financial management 83 0 17 0 0 0 0 83 0 10
2017 Other services to the public 57 24 6 0 0 0 13 93 0 15

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 52 28 0 7 7 0 7 85 15 14
2017 Legal services 67 26 7 0 0 0 0 93 0 14
2017 Administration and operations 78 22 0 0 0 0 0 100 0 18
2017 Financial management 100 0 0 0 0 0 0 100 0 10
2017 Other services to the public 69 18 0 0 0 0 13 100 0 15

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 16 30 7 14 0 0 34 69 21 14
2017 Legal services 51 21 6 0 0 0 22 92 0 14
2017 Administration and operations 79 0 5 0 0 0 17 95 0 18
2017 Financial management 70 8 0 0 0 0 22 100 0 10
2017 Other services to the public 57 6 6 0 0 0 31 91 0 15

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 36 35 7 22 0 0 0 71 22 14
2017 Legal services 80 7 7 0 0 0 6 92 0 14
2017 Administration and operations 83 17 0 0 0 0 0 100 0 18
2017 Financial management 75 25 0 0 0 0 0 100 0 10
2017 Other services to the public 20 12 31 24 0 0 13 37 28 15

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 73 0 14 7 0 0 7 78 7 14
2017 Legal services 65 23 12 0 0 0 0 88 0 14
2017 Administration and operations 79 4 8 0 8 0 0 83 8 18
2017 Financial management 92 8 0 0 0 0 0 100 0 10
2017 Other services to the public 87 0 0 0 0 0 13 100 0 15

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 23 62 8 7 0 0 0 86 7 14
2017 Legal services 44 34 13 10 0 0 0 77 10 14
2017 Administration and operations 51 18 24 7 0 0 0 69 7 18
2017 Financial management 52 32 17 0 0 0 0 83 0 10
2017 Other services to the public 56 19 6 6 0 0 13 86 7 15

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 20 45 21 14 0 0 20 34 14
2017 Legal services 0 42 42 16 0 0 0 42 16 14
2017 Administration and operations 5 56 27 7 5 0 0 61 12 18
2017 Financial management 8 58 33 0 0 0 0 67 0 10
2017 Other services to the public 6 12 51 30 0 0 0 18 30 15

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 14 45 28 0 0 0 28 27 14
2017 Legal services 6 17 57 12 7 0 0 19 23 14
2017 Administration and operations 0 27 30 39 5 0 0 44 27 18
2017 Financial management 0 25 8 25 42 0 0 67 25 10
2017 Other services to the public 18 18 20 38 6 0 0 44 37 15

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 49 16 0 14 8 0 68 15 14
2017 Legal services 58 42 0 0 0 0 0 100 0 13
2017 Administration and operations 40 22 24 13 0 0 0 62 13 18
2017 Financial management 17 75 8 0 0 0 0 92 0 10
2017 Other services to the public 44 50 6 0 0 0 0 94 0 15

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 52 21 14 14 0 0 52 27 14
2017 Legal services 47 53 0 0 0 0 0 100 0 14
2017 Administration and operations 41 29 9 21 0 0 0 70 21 18
2017 Financial management 25 58 17 0 0 0 0 83 0 10
2017 Other services to the public 31 38 6 18 6 0 0 70 24 15
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Compliance, inspection and enforcement 42 58 14
2017 Administration and operations 43 57 18
2017 Other services to the public 43 57 15
2014 Compliance, inspection and enforcement 37 63 19
2014 Legal services 36 64 25
2014 Administration and operations 29 71 39
2014 Human resources 40 60 13
2014 Other services to the public 30 70 17
2014 None of the above 62 38 13
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 20 35 30 15 0 0 0 20 80 14
2017 Legal services 19 31 17 13 7 13 0 22 78 14
2017 Administration and operations 44 15 12 17 7 5 0 47 53 18
2017 Financial management 13 49 38 0 0 0 0 13 87 10
2017 Other services to the public 51 24 18 6 0 0 0 51 49 15

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 65 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 26 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 82 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 8 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 30 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 52 18 9 0 20 11

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 9 25 8 0 30 0 27 47 41 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 0 8 8 40 0 43 0 85 11
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