2017 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 103. Please indicate your occupational group and level. Occupational group and level - AS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 36 54 10 0 0 0 0 90 0 19
2017 AS-01 38 52 10 0 0 0 0 90 0 10
2014 AS 55 42 3 0 0 0 0 97 0 33
2014 AS-01 69 31 0 0 0 0 0 100 0 16
2011 AS 52 42 0 3 3 0 0 94 6 33
2011 AS-01 64 29 0 0 7 0 0 93 7 14
2008 AS 45 38 3 14 0 0 0 83 14 29
2008 AS-01 62 38 0 0 0 0 0 100 0 13

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 74 26 0 0 0 0 0 100 0 19
2017 AS-01 71 29 0 0 0 0 0 100 0 10
2014 AS 82 12 3 3 0 0 0 94 3 33
2014 AS-01 81 13 6 0 0 0 0 94 0 16
2011 AS 70 18 6 6 0 0 0 88 6 33
2011 AS-01 86 7 7 0 0 0 0 93 0 14
2008 AS 55 28 3 14 0 0 0 83 14 29
2008 AS-01 69 23 0 8 0 0 0 92 8 13

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 62 33 0 5 0 0 0 95 5 19
2017 AS-01 57 43 0 0 0 0 0 100 0 10
2014 AS 61 21 9 9 0 0 0 82 9 33
2014 AS-01 63 25 0 13 0 0 0 88 13 16
2011 AS 58 21 12 9 0 0 0 79 9 33
2011 AS-01 71 14 14 0 0 0 0 86 0 14
2008 AS 55 17 14 14 0 0 0 72 14 29
2008 AS-01 69 23 0 8 0 0 0 92 8 13

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 67 28 5 0 0 0 0 95 0 19
2017 AS-01 57 33 10 0 0 0 0 90 0 10
2014 AS 73 24 0 3 0 0 0 97 3 33
2014 AS-01 75 19 0 6 0 0 0 94 6 16
2011 AS 58 27 6 3 6 0 0 85 9 33
2011 AS-01 64 14 7 0 14 0 0 79 14 14

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 51 5 5 0 0 0 90 5 19
2017 AS-01 33 67 0 0 0 0 0 100 0 10
2014 AS 52 36 6 3 3 0 0 88 6 33
2014 AS-01 38 44 13 0 6 0 0 81 6 16
2011 AS 42 33 12 6 3 0 3 78 9 33
2011 AS-01 43 43 14 0 0 0 0 86 0 14
2008 AS 38 34 10 14 3 0 0 72 17 29
2008 AS-01 38 31 15 15 0 0 0 69 15 13

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 62 33 5 0 0 0 0 95 0 19
2017 AS-01 38 52 10 0 0 0 0 90 0 10
2014 AS 58 21 12 3 3 3 0 81 6 33
2014 AS-01 44 25 19 6 0 6 0 73 7 16
2011 AS 48 33 15 0 3 0 0 82 3 33
2011 AS-01 64 14 14 0 7 0 0 79 7 14
2008 AS 38 48 3 10 0 0 0 86 10 29
2008 AS-01 38 31 8 23 0 0 0 69 23 13

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 62 33 5 0 0 0 0 95 0 19
2017 AS-01 38 52 10 0 0 0 0 90 0 10
2014 AS 58 24 12 3 3 0 0 82 6 33
2014 AS-01 44 25 25 6 0 0 0 69 6 16
2011 AS 48 30 9 12 0 0 0 79 12 33
2011 AS-01 57 21 0 21 0 0 0 79 21 14
2008 AS 48 45 3 3 0 0 0 93 3 29
2008 AS-01 54 31 8 8 0 0 0 85 8 13

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 62 33 5 0 0 0 0 95 0 19
2017 AS-01 48 43 10 0 0 0 0 90 0 10
2014 AS 70 27 0 3 0 0 0 97 3 33
2014 AS-01 69 25 0 6 0 0 0 94 6 16

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 69 15 10 0 0 0 5 89 0 19
2017 AS-01 62 19 10 0 0 0 10 89 0 10
2014 AS 64 30 3 3 0 0 0 94 3 33
2014 AS-01 63 25 6 6 0 0 0 88 6 16
2011 AS 53 25 9 9 0 3 0 81 10 32
2011 AS-01 69 23 8 0 0 0 0 92 0 13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 51 26 0 0 8 0 15 91 9 19
2017 AS-01 38 29 0 0 14 0 19 83 17 10
2014 AS 52 18 12 3 0 0 15 82 4 33
2014 AS-01 38 19 19 0 0 0 25 75 0 16
2011 AS 27 15 15 12 3 6 21 58 21 33
2011 AS-01 43 14 7 7 0 7 21 80 10 14
2008 AS 41 17 10 17 3 0 10 65 23 29
2008 AS-01 54 8 8 8 0 0 23 80 10 13

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 46 38 10 5 0 0 0 85 5 19
2017 AS-01 29 52 10 10 0 0 0 81 10 10
2014 AS 64 21 9 6 0 0 0 85 6 33
2014 AS-01 63 25 6 6 0 0 0 88 6 16
2011 AS 48 24 12 12 3 0 0 73 15 33
2011 AS-01 71 7 7 7 7 0 0 79 14 14
2008 AS 41 48 7 3 0 0 0 90 3 29
2008 AS-01 38 46 8 8 0 0 0 85 8 13

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 49 41 5 5 0 0 0 90 5 19
2017 AS-01 43 38 10 10 0 0 0 81 10 10
2014 AS 58 21 18 3 0 0 0 79 3 33
2014 AS-01 50 13 31 6 0 0 0 63 6 16
2011 AS 42 36 6 9 3 0 3 81 13 33
2011 AS-01 64 21 0 7 7 0 0 86 14 14

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 54 36 0 5 5 0 0 90 10 19
2017 AS-01 43 48 0 0 10 0 0 90 10 10

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 64 31 5 0 0 0 0 95 0 19
2017 AS-01 52 48 0 0 0 0 0 100 0 10
2014 AS 48 39 9 3 0 0 0 88 3 33
2014 AS-01 38 50 13 0 0 0 0 88 0 16
2011 AS 61 21 18 0 0 0 0 82 0 33
2011 AS-01 79 14 7 0 0 0 0 93 0 14
2008 AS 55 31 3 3 0 7 0 93 4 29
2008 AS-01 54 31 0 8 0 8 0 92 8 13

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 54 26 5 15 0 0 0 79 15 19
2017 AS-01 43 29 10 19 0 0 0 71 19 10

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 85 15 0 0 0 0 0 100 0 19
2017 AS-01 71 29 0 0 0 0 0 100 0 10
2014 AS 67 24 6 3 0 0 0 91 3 33
2014 AS-01 63 31 6 0 0 0 0 94 0 16
2011 AS 55 36 6 3 0 0 0 91 3 33
2011 AS-01 71 14 7 7 0 0 0 86 7 14

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 36 15 10 0 0 0 74 10 19
2017 AS-01 33 29 29 10 0 0 0 62 10 10
2014 AS 45 33 18 0 3 0 0 79 3 33
2014 AS-01 31 50 19 0 0 0 0 81 0 16
2011 AS 42 30 15 9 0 0 3 75 9 33
2011 AS-01 57 21 14 7 0 0 0 79 7 14

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 64 31 5 0 0 0 0 95 0 19
2017 AS-01 52 38 10 0 0 0 0 90 0 10
2014 AS 58 18 18 3 3 0 0 76 6 33
2014 AS-01 50 19 25 6 0 0 0 69 6 16

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 54 26 15 5 0 0 0 79 5 19
2017 AS-01 43 29 19 10 0 0 0 71 10 10
2014 AS 55 39 0 6 0 0 0 94 6 33
2014 AS-01 56 31 0 13 0 0 0 88 13 16
2011 AS 55 27 12 3 0 0 3 84 3 33
2011 AS-01 79 14 7 0 0 0 0 93 0 14

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 73 22 5 0 0 0 0 95 0 18
2017 AS-01 62 38 0 0 0 0 0 100 0 10
2014 AS 61 21 15 0 3 0 0 82 3 33
2014 AS-01 56 25 13 0 6 0 0 81 6 16
2011 AS 45 33 9 12 0 0 0 79 12 33
2011 AS-01 71 7 7 14 0 0 0 79 14 14
2008 AS 48 38 10 3 0 0 0 86 3 29
2008 AS-01 46 38 15 0 0 0 0 85 0 13

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 15 59 21 5 0 0 0 74 5 19
2017 AS-01 10 62 29 0 0 0 0 71 0 10
2014 AS 55 36 9 0 0 0 0 91 0 33
2014 AS-01 50 44 6 0 0 0 0 94 0 16
2011 AS 52 24 21 3 0 0 0 76 3 33
2011 AS-01 64 21 14 0 0 0 0 86 0 14
2008 AS 31 28 31 3 7 0 0 59 10 29
2008 AS-01 46 23 31 0 0 0 0 69 0 13

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 15 31 49 5 0 0 0 5 46 19
2017 AS-01 0 48 43 10 0 0 0 10 48 10
2014 AS 3 12 36 21 18 3 6 43 17 33
2014 AS-01 0 13 38 6 25 6 13 38 15 16
2011 AS 6 18 30 33 12 0 0 45 24 33
2011 AS-01 0 21 21 29 29 0 0 57 21 14
2008 AS 14 28 45 7 3 0 3 11 43 29
2008 AS-01 8 23 38 15 8 0 8 25 33 13

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 10 10 21 36 10 5 8 53 24 19
2017 AS-01 0 10 29 38 0 10 14 50 13 10
2014 AS 3 3 9 39 30 6 9 82 7 33
2014 AS-01 6 6 0 25 38 6 19 83 17 16
2011 AS 3 18 21 27 24 3 3 55 23 33
2011 AS-01 0 14 7 36 36 7 0 77 15 14
2008 AS 10 28 28 14 10 7 3 27 42 29
2008 AS-01 8 15 23 23 15 8 8 45 27 13

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 10 21 28 36 5 0 0 41 31 19
2017 AS-01 10 19 33 29 10 0 0 38 29 10
2014 AS 9 18 30 18 24 0 0 42 27 33
2014 AS-01 6 25 25 25 19 0 0 44 31 16
2011 AS 12 9 33 27 18 0 0 45 21 33
2011 AS-01 14 14 29 14 29 0 0 43 29 14
2008 AS 29 14 25 11 18 0 4 30 44 28
2008 AS-01 15 15 15 23 31 0 0 54 31 13

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 0 5 41 26 28 0 0 54 5 19
2017 AS-01 0 0 57 19 24 0 0 43 0 10
2014 AS 0 3 36 30 24 0 6 58 3 33
2014 AS-01 0 0 44 31 19 0 6 53 0 16
2011 AS 6 6 27 39 21 0 0 61 12 33
2011 AS-01 0 7 14 50 29 0 0 79 7 14
2008 AS 10 24 21 28 14 0 3 43 36 29
2008 AS-01 8 23 15 31 23 0 0 54 31 13

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 10 26 33 15 15 0 0 31 36 19
2017 AS-01 10 19 43 19 10 0 0 29 29 10
2014 AS 3 12 45 15 18 3 3 35 16 33
2014 AS-01 6 19 31 6 25 6 6 36 29 16
2011 AS 6 27 18 18 24 0 6 45 35 33
2011 AS-01 0 14 21 14 43 0 7 62 15 14
2008 AS 14 31 21 28 7 0 0 34 45 29
2008 AS-01 8 15 31 31 15 0 0 46 23 13

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 10 18 31 26 10 0 5 38 30 19
2017 AS-01 10 24 38 19 10 0 0 29 33 10
2014 AS 0 9 27 33 18 9 3 59 10 33
2014 AS-01 0 6 38 13 31 6 6 50 7 16
2011 AS 6 15 21 30 24 3 0 56 22 33
2011 AS-01 0 7 14 36 36 7 0 77 8 14
2008 AS 10 34 24 17 7 7 0 26 48 29
2008 AS-01 8 15 38 15 15 8 0 33 25 13

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 5 10 49 26 5 5 0 32 16 19
2017 AS-01 10 10 71 10 0 0 0 10 19 10
2014 AS 9 12 33 27 18 0 0 45 21 33
2014 AS-01 19 6 19 31 25 0 0 56 25 16
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 79 15 0 5 0 0 0 95 5 19
2017 AS-01 81 19 0 0 0 0 0 100 0 10
2014 AS 73 15 6 6 0 0 0 88 6 33
2014 AS-01 81 13 0 6 0 0 0 94 6 16
2011 AS 61 24 6 9 0 0 0 85 9 33
2011 AS-01 64 29 0 7 0 0 0 93 7 14
2008 AS 76 17 3 0 3 0 0 93 3 29
2008 AS-01 92 8 0 0 0 0 0 100 0 13

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 36 28 10 10 5 10 0 71 17 19
2017 AS-01 19 43 19 10 0 10 0 68 11 10
2014 AS 48 21 6 0 6 15 3 85 7 33
2014 AS-01 44 25 6 0 6 13 6 85 8 16

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 36 38 15 5 0 5 0 78 5 19
2017 AS-01 19 43 29 0 0 10 0 68 0 10
2014 AS 67 24 0 0 6 0 3 94 6 33
2014 AS-01 69 31 0 0 0 0 0 100 0 16

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 44 31 10 5 0 5 5 83 6 19
2017 AS-01 33 38 10 0 0 10 10 88 0 10
2014 AS 52 30 6 6 0 6 0 87 6 33
2014 AS-01 50 38 6 0 0 6 0 93 0 16
2011 AS 39 30 21 3 3 3 0 72 6 33
2011 AS-01 36 36 21 0 0 7 0 77 0 14
2008 AS 31 41 10 7 3 0 7 78 11 29
2008 AS-01 54 23 8 15 0 0 0 77 15 13

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 44 26 10 5 5 5 5 77 11 19
2017 AS-01 33 29 10 10 0 10 10 76 12 10
2014 AS 42 27 9 3 0 15 3 85 4 33
2014 AS-01 31 38 13 0 0 13 6 85 0 16
2011 AS 45 18 15 6 6 9 0 70 13 33
2011 AS-01 43 7 29 7 0 14 0 58 8 14
2008 AS 29 36 11 7 4 7 7 75 13 28
2008 AS-01 38 31 15 8 0 8 0 75 8 13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 10 33 21 15 0 15 5 55 19 19
2017 AS-01 10 24 29 19 0 10 10 41 24 10
2014 AS 27 24 3 12 3 27 3 74 22 33
2014 AS-01 25 31 0 13 0 25 6 82 18 16

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 59 36 5 0 0 0 0 95 0 19
2017 AS-01 43 48 10 0 0 0 0 90 0 10
2014 AS 67 30 3 0 0 0 0 97 0 33
2014 AS-01 63 38 0 0 0 0 0 100 0 16
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 59 26 10 5 0 0 0 85 5 19
2017 AS-01 52 19 19 10 0 0 0 71 10 10
2014 AS 67 18 12 0 0 3 0 88 0 33
2014 AS-01 69 19 6 0 0 6 0 93 0 16
2011 AS 45 39 6 6 3 0 0 85 9 33
2011 AS-01 57 36 7 0 0 0 0 93 0 14
2008 AS 52 28 14 3 3 0 0 79 7 29
2008 AS-01 46 23 23 8 0 0 0 69 8 13

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 64 21 5 5 0 5 0 89 5 19
2017 AS-01 62 19 0 10 0 10 0 89 11 10
2014 AS 67 15 15 0 0 3 0 84 0 33
2014 AS-01 75 13 6 0 0 6 0 93 0 16
2011 AS 48 36 9 3 3 0 0 85 6 33
2011 AS-01 57 43 0 0 0 0 0 100 0 14
2008 AS 45 38 10 0 3 3 0 86 4 29
2008 AS-01 46 38 8 0 0 8 0 92 0 13

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 64 21 0 10 0 5 0 89 11 19
2017 AS-01 52 29 0 10 0 10 0 89 11 10
2014 AS 64 24 9 0 0 3 0 91 0 33
2014 AS-01 69 25 0 0 0 6 0 100 0 16
2011 AS 52 30 9 3 3 0 3 84 6 33
2011 AS-01 57 36 7 0 0 0 0 93 0 14
2008 AS 52 34 7 3 3 0 0 86 7 29
2008 AS-01 38 46 8 0 8 0 0 85 8 13

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 95 5 0 0 0 0 0 100 0 19
2017 AS-01 90 10 0 0 0 0 0 100 0 10
2014 AS 94 6 0 0 0 0 0 100 0 33
2014 AS-01 94 6 0 0 0 0 0 100 0 16
2011 AS 79 15 0 6 0 0 0 94 6 33
2011 AS-01 86 14 0 0 0 0 0 100 0 14
2008 AS 79 14 0 7 0 0 0 93 7 29
2008 AS-01 92 8 0 0 0 0 0 100 0 13

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 67 13 5 5 0 0 10 89 6 19
2017 AS-01 48 24 10 0 0 0 19 88 0 10
2014 AS 58 24 6 3 3 3 3 87 6 33
2014 AS-01 38 31 13 6 6 6 0 73 13 16
2011 AS 36 36 6 6 9 3 3 77 16 33
2011 AS-01 43 21 14 7 0 7 7 75 8 14

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 59 26 5 10 0 0 0 85 10 19
2017 AS-01 43 38 10 10 0 0 0 81 10 10

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 69 21 10 0 0 0 0 90 0 19
2017 AS-01 71 19 10 0 0 0 0 90 0 10

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 64 15 5 15 0 0 0 79 15 19
2017 AS-01 62 19 10 10 0 0 0 81 10 10
2014 AS 67 24 6 0 0 3 0 94 0 33
2014 AS-01 69 19 6 0 0 6 0 93 0 16
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 49 31 15 0 5 0 0 79 5 19
2017 AS-01 62 29 10 0 0 0 0 90 0 10
2014 AS 52 39 9 0 0 0 0 91 0 33
2014 AS-01 63 31 6 0 0 0 0 94 0 16
2011 AS 31 41 13 9 3 3 0 74 13 32
2011 AS-01 46 46 8 0 0 0 0 92 0 13

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 31 38 10 15 5 0 0 69 21 19
2017 AS-01 29 43 19 10 0 0 0 71 10 10
2014 AS 52 33 9 3 0 3 0 88 3 33
2014 AS-01 50 38 0 6 0 6 0 93 7 16
2011 AS 30 33 18 12 6 0 0 64 18 33
2011 AS-01 43 36 14 7 0 0 0 79 7 14
2008 AS 28 38 17 14 3 0 0 66 17 29
2008 AS-01 31 38 15 15 0 0 0 69 15 13

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 10 59 5 15 0 10 0 77 17 19
2017 AS-01 0 71 0 10 0 19 0 88 12 10
2014 AS 39 42 12 3 0 3 0 84 3 33
2014 AS-01 50 31 6 6 0 6 0 87 7 16
2011 AS 27 42 18 6 3 3 0 72 9 33
2011 AS-01 29 50 7 7 0 7 0 85 8 14
2008 AS 21 38 24 14 3 0 0 59 17 29
2008 AS-01 31 46 23 0 0 0 0 77 0 13

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 26 54 10 0 5 5 0 84 5 19
2017 AS-01 29 52 10 0 0 10 0 89 0 10
2014 AS 45 30 9 3 0 12 0 86 3 33
2014 AS-01 50 25 6 0 0 19 0 92 0 16
2011 AS 27 39 18 6 3 6 0 71 10 33
2011 AS-01 36 21 36 0 0 7 0 62 0 14
2008 AS 24 45 10 10 7 3 0 71 18 29
2008 AS-01 23 46 15 8 8 0 0 69 15 13

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 33 46 10 10 0 0 0 79 10 19
2017 AS-01 33 57 0 10 0 0 0 90 10 10
2014 AS 42 36 15 3 0 3 0 81 3 33
2014 AS-01 50 25 19 0 0 6 0 80 0 16
2011 AS 18 48 18 6 6 3 0 69 13 33
2011 AS-01 21 57 14 0 0 7 0 85 0 14
2008 AS 28 48 14 7 3 0 0 76 10 29
2008 AS-01 31 54 15 0 0 0 0 85 0 13
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 44 51 5 0 0 0 0 95 0 19
2017 AS-01 52 38 10 0 0 0 0 90 0 10
2014 AS 58 30 12 0 0 0 0 88 0 33
2014 AS-01 63 31 6 0 0 0 0 94 0 16
2011 AS 39 42 6 9 3 0 0 82 12 33
2011 AS-01 57 43 0 0 0 0 0 100 0 14

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 54 35 0 0 0 11 0 100 0 18
2017 AS-01 57 33 0 0 0 10 0 100 0 10
2014 AS 55 42 0 0 0 3 0 100 0 33
2014 AS-01 63 38 0 0 0 0 0 100 0 16
2011 AS 42 36 15 3 0 3 0 81 3 33
2011 AS-01 50 29 14 0 0 7 0 85 0 14

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 41 41 8 5 5 0 0 82 10 19
2017 AS-01 38 38 14 10 0 0 0 76 10 10
2014 AS 52 27 6 3 3 6 3 87 7 33
2014 AS-01 50 25 13 6 0 0 6 80 7 16
2011 AS 42 30 12 6 6 3 0 75 13 33
2011 AS-01 64 21 7 0 7 0 0 86 7 14
2008 AS 31 41 10 14 3 0 0 72 17 29
2008 AS-01 31 46 0 15 8 0 0 77 23 13

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 21 31 23 10 5 10 0 57 17 19
2017 AS-01 29 19 24 10 10 10 0 53 21 10
2014 AS 42 33 9 0 0 15 0 89 0 33
2014 AS-01 31 44 13 0 0 13 0 86 0 16
2011 AS 27 39 12 18 3 0 0 67 21 33
2011 AS-01 43 36 21 0 0 0 0 79 0 14

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 10 54 5 5 5 21 0 81 13 19
2017 AS-01 10 43 10 10 0 29 0 73 13 10
2014 AS 36 33 9 3 3 9 6 82 7 33
2014 AS-01 31 25 13 6 6 6 13 69 15 16
2011 AS 27 15 24 15 3 9 6 50 21 33
2011 AS-01 36 29 29 0 0 7 0 69 0 14

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 51 44 5 0 0 0 0 95 0 19
2017 AS-01 48 43 10 0 0 0 0 90 0 10
2014 AS 67 24 6 3 0 0 0 91 3 33
2014 AS-01 69 25 6 0 0 0 0 94 0 16

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 67 23 10 0 0 0 0 90 0 19
2017 AS-01 67 24 10 0 0 0 0 90 0 10
2014 AS 82 12 0 3 0 3 0 97 3 33
2014 AS-01 75 19 0 6 0 0 0 94 6 16
2011 AS 73 24 0 3 0 0 0 97 3 33
2011 AS-01 79 21 0 0 0 0 0 100 0 14
2008 AS 59 28 7 3 0 3 0 89 4 29
2008 AS-01 62 23 8 8 0 0 0 85 8 13

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 33 51 10 5 0 0 0 85 5 19
2017 AS-01 24 48 19 10 0 0 0 71 10 10
2014 AS 45 36 3 6 0 6 3 90 7 33
2014 AS-01 44 44 0 6 0 6 0 93 7 16
2011 AS 27 45 21 0 3 0 3 75 3 33
2011 AS-01 36 50 14 0 0 0 0 86 0 14
2008 AS 21 45 7 17 7 3 0 68 25 29
2008 AS-01 23 38 8 15 8 8 0 67 25 13

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 0 28 41 15 10 0 5 30 27 19
2017 AS-01 0 24 48 19 0 0 10 26 21 10
2014 AS 21 24 15 12 15 9 3 52 31 33
2014 AS-01 13 38 6 6 25 13 0 57 36 16
2011 AS 12 21 24 21 18 0 3 34 41 33
2011 AS-01 21 21 21 21 14 0 0 43 36 14
2008 AS 7 10 10 41 21 3 7 19 69 29
2008 AS-01 15 8 8 31 23 8 8 27 64 13

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 26 44 21 5 0 5 0 73 5 19
2017 AS-01 19 43 19 10 0 10 0 68 11 10

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 74 26 0 0 0 0 0 100 0 19
2017 AS-01 81 19 0 0 0 0 0 100 0 10
2014 AS 76 21 0 3 0 0 0 97 3 33
2014 AS-01 75 19 0 6 0 0 0 94 6 16

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 69 31 0 0 0 0 0 100 0 19
2017 AS-01 71 29 0 0 0 0 0 100 0 10
2014 AS 73 27 0 0 0 0 0 100 0 33
2014 AS-01 75 25 0 0 0 0 0 100 0 16
2011 AS 52 30 9 3 0 6 0 87 3 33
2011 AS-01 57 36 0 0 0 7 0 100 0 14

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 64 36 0 0 0 0 0 100 0 19
2017 AS-01 62 38 0 0 0 0 0 100 0 10
2014 AS 67 33 0 0 0 0 0 100 0 33
2014 AS-01 63 38 0 0 0 0 0 100 0 16
2011 AS 58 33 6 0 3 0 0 91 3 33
2011 AS-01 64 29 7 0 0 0 0 93 0 14
2008 AS 41 48 3 3 3 0 0 90 7 29
2008 AS-01 31 54 8 8 0 0 0 85 8 13

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 64 21 15 0 0 0 0 85 0 19
2017 AS-01 62 19 19 0 0 0 0 81 0 10
2014 AS 58 33 6 3 0 0 0 91 3 33
2014 AS-01 69 19 13 0 0 0 0 88 0 16
2011 AS 55 21 15 3 3 3 0 78 6 33
2011 AS-01 64 21 14 0 0 0 0 86 0 14

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 56 28 5 10 0 0 0 85 10 19
2017 AS-01 38 43 10 10 0 0 0 81 10 10
2014 AS 58 39 3 0 0 0 0 97 0 33
2014 AS-01 69 25 6 0 0 0 0 94 0 16
2011 AS 52 27 12 3 6 0 0 79 9 33
2011 AS-01 64 21 14 0 0 0 0 86 0 14
2008 AS 38 45 3 7 7 0 0 83 14 29
2008 AS-01 38 38 0 15 8 0 0 77 23 13

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 41 26 23 0 10 0 0 67 10 19
2017 AS-01 29 29 33 0 10 0 0 57 10 10
2014 AS 58 15 18 6 0 0 3 75 6 33
2014 AS-01 56 13 19 6 0 0 6 73 7 16
2011 AS 39 18 18 15 9 0 0 58 24 33
2011 AS-01 50 21 14 7 7 0 0 71 14 14
2008 AS 34 14 7 14 21 10 0 54 38 29
2008 AS-01 31 23 8 15 15 8 0 58 33 13
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 AS 38 46 15 19
2017 AS-01 33 38 29 10
2014 AS 21 45 33 33
2014 AS-01 13 44 44 16
2011 AS 21 27 52 33
2011 AS-01 14 29 57 14
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 21 26 15 5 0 23 10 69 8 19
2017 AS-01 10 29 10 0 0 33 19 80 0 10
2014 AS 36 27 3 3 0 27 3 91 4 33
2014 AS-01 44 25 6 0 0 25 0 92 0 16

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 62 21 10 0 0 8 0 89 0 19
2017 AS-01 76 0 10 0 0 14 0 89 0 10
2014 AS 61 27 3 0 0 9 0 97 0 33
2014 AS-01 69 19 6 0 0 6 0 93 0 16
2011 AS 48 36 9 3 3 0 0 85 6 33
2011 AS-01 64 29 7 0 0 0 0 93 0 14
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 31 44 15 10 0 0 0 74 10 19
2017 AS-01 19 43 29 10 0 0 0 62 10 10
2014 AS 45 39 6 3 6 0 0 85 9 33
2014 AS-01 25 56 6 0 13 0 0 81 13 16
2011 AS 21 61 6 0 0 6 6 93 0 33
2011 AS-01 14 71 7 0 0 7 0 92 0 14
2008 AS 31 52 3 10 0 0 3 86 11 29
2008 AS-01 23 62 0 15 0 0 0 85 15 13

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 21 31 5 5 0 28 10 83 8 19
2017 AS-01 19 29 10 0 0 33 10 83 0 10
2014 AS 24 33 9 0 0 21 12 86 0 33
2014 AS-01 31 25 13 0 0 19 13 82 0 16
2011 AS 15 27 24 6 6 12 9 54 15 33
2011 AS-01 21 36 21 7 7 7 0 62 15 14

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 62 21 5 0 5 8 0 89 6 19
2017 AS-01 57 19 10 0 0 14 0 89 0 10
2014 AS 64 33 0 0 0 3 0 100 0 33
2014 AS-01 56 44 0 0 0 0 0 100 0 16
2011 AS 42 36 12 0 0 6 3 87 0 33
2011 AS-01 64 36 0 0 0 0 0 100 0 14
2008 AS 38 41 0 3 0 14 3 96 4 29
2008 AS-01 31 38 0 0 0 31 0 100 0 13

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 56 21 10 0 5 8 0 83 6 19
2017 AS-01 57 19 10 0 0 14 0 89 0 10
2014 AS 61 33 0 0 0 6 0 100 0 33
2014 AS-01 63 31 0 0 0 6 0 100 0 16
2011 AS 39 39 9 3 0 6 3 87 3 33
2011 AS-01 64 36 0 0 0 0 0 100 0 14
2008 AS 38 34 3 3 7 10 3 84 12 29
2008 AS-01 38 46 0 0 8 8 0 92 8 13
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AS 0 100 19
2017 AS-01 0 100 10
2014 AS 0 100 33
2014 AS-01 0 100 16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 51 10 15 0 0 18 5 80 0 19
2017 AS-01 57 10 10 0 0 14 10 88 0 10
2014 AS 52 15 6 0 0 24 3 92 0 33
2014 AS-01 69 6 13 0 0 13 0 86 0 16

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 77 5 10 0 0 8 0 89 0 19
2017 AS-01 76 0 10 0 0 14 0 89 0 10
2014 AS 79 15 3 0 0 3 0 97 0 33
2014 AS-01 81 13 6 0 0 0 0 94 0 16
2011 AS 70 24 3 0 0 3 0 97 0 33
2011 AS-01 93 7 0 0 0 0 0 100 0 14
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 26 36 15 5 18 0 0 62 23 19
2017 AS-01 29 29 29 0 14 0 0 57 14 10

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 21 31 18 15 15 0 0 51 31 19
2017 AS-01 19 19 24 29 10 0 0 38 38 10

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 26 54 5 10 5 0 0 79 15 19
2017 AS-01 10 71 10 10 0 0 0 81 10 10

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 10 31 18 36 5 0 0 41 41 19
2017 AS-01 10 38 33 19 0 0 0 48 19 10

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 57 22 11 0 0 0 11 88 0 18
2017 AS-01 71 10 10 0 0 0 10 89 0 10

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 46 31 8 10 0 0 5 81 11 19
2017 AS-01 48 19 14 10 0 0 10 74 11 10

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 36 44 0 10 5 0 5 84 16 19
2017 AS-01 29 52 0 10 0 0 10 89 11 10

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 26 46 5 13 10 0 0 72 23 19
2017 AS-01 29 48 0 24 0 0 0 76 24 10

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 49 21 10 10 5 0 5 73 16 19
2017 AS-01 52 29 10 10 0 0 0 81 10 10

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 44 36 10 10 0 0 0 79 10 19
2017 AS-01 43 38 10 10 0 0 0 81 10 10

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 85 15 0 0 0 0 0 100 0 19
2017 AS-01 90 10 0 0 0 0 0 100 0 10

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 90 10 0 0 0 0 0 100 0 19
2017 AS-01 81 19 0 0 0 0 0 100 0 10

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 54 36 10 0 0 0 0 90 0 19
2017 AS-01 62 29 10 0 0 0 0 90 0 10

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 90 10 0 0 0 0 0 100 0 19
2017 AS-01 81 19 0 0 0 0 0 100 0 10

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 67 5 0 0 0 0 28 100 0 19
2017 AS-01 48 0 0 0 0 0 52 100 0 10

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 76 13 0 0 0 0 11 100 0 18
2017 AS-01 57 24 0 0 0 0 19 100 0 10

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 85 5 5 0 0 0 5 95 0 19
2017 AS-01 71 10 10 0 0 0 10 89 0 10

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 46 26 21 8 0 0 0 72 8 19
2017 AS-01 19 29 38 14 0 0 0 48 14 10

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 5 46 21 13 10 5 0 54 24 19
2017 AS-01 10 38 19 14 10 10 0 53 26 10

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 0 26 28 41 5 0 0 46 26 19
2017 AS-01 0 19 43 38 0 0 0 38 19 10

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 54 26 5 15 0 0 0 79 15 19
2017 AS-01 71 19 0 10 0 0 0 90 10 10

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 46 38 15 0 0 0 0 85 0 19
2017 AS-01 57 33 10 0 0 0 0 90 0 10
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AS 33 67 19
2014 AS 24 76 33
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 31 31 23 5 0 10 0 34 66 19
2017 AS-01 38 29 14 0 0 19 0 47 53 10

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 AS 13 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AS 30 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AS 22 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 AS 65 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 AS 17 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 AS 26 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 AS 0 61 30 0 0 9 11

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 26 9 9 17 22 0 17 42 47 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 26 9 9 22 17 0 17 42 47 11
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