2017 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 29 10 0 0 0 0 90 0 18
2017 Non-shift worker 50 42 3 4 1 0 0 92 5 408
2014 Shift worker 38 31 14 14 4 0 0 69 17 28
2014 Non-shift worker 36 49 5 8 2 0 0 85 10 396
2011 Shift worker 40 53 0 7 0 0 0 93 7 15
2011 Non-shift worker 43 48 3 6 0 0 0 91 6 397
2008 Shift worker 60 40 0 0 0 0 0 100 0 10
2008 Non-shift worker 45 42 5 6 2 0 0 87 8 252

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 73 21 5 0 0 0 0 95 0 18
2017 Non-shift worker 69 23 3 3 0 0 0 93 4 408
2014 Shift worker 51 25 3 17 3 0 0 76 20 28
2014 Non-shift worker 61 27 4 5 1 1 1 90 7 395
2011 Shift worker 60 40 0 0 0 0 0 100 0 15
2011 Non-shift worker 71 20 5 2 1 1 0 92 3 395
2008 Shift worker 60 30 10 0 0 0 0 90 0 10
2008 Non-shift worker 64 25 3 4 3 0 0 90 7 252

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 34 16 0 0 0 0 84 0 18
2017 Non-shift worker 58 21 9 7 4 0 1 80 11 407
2014 Shift worker 52 14 17 16 0 0 0 66 16 28
2014 Non-shift worker 52 30 7 9 1 0 0 83 10 396
2011 Shift worker 40 47 13 0 0 0 0 87 0 15
2011 Non-shift worker 61 23 5 9 2 0 0 84 11 395
2008 Shift worker 60 10 10 10 0 0 10 78 11 10
2008 Non-shift worker 54 28 6 8 4 0 0 82 12 252

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 39 0 0 0 0 0 100 0 18
2017 Non-shift worker 52 33 4 8 3 0 0 85 11 408
2014 Shift worker 66 24 3 7 0 0 0 89 7 28
2014 Non-shift worker 41 32 6 11 9 0 0 74 20 396
2011 Shift worker 35 35 24 6 0 0 0 71 6 17
2011 Non-shift worker 48 31 7 9 4 0 0 80 14 393

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 63 10 21 5 0 0 0 73 5 18
2017 Non-shift worker 43 40 9 5 1 0 1 85 6 407
2014 Shift worker 41 39 6 7 7 0 0 80 14 28
2014 Non-shift worker 39 39 11 7 3 1 0 79 10 396
2011 Shift worker 29 41 18 6 0 0 6 75 6 17
2011 Non-shift worker 39 40 10 6 3 0 2 80 10 395
2008 Shift worker 20 60 20 0 0 0 0 80 0 10
2008 Non-shift worker 21 35 21 13 8 1 0 57 22 252

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 34 11 5 5 0 0 78 11 18
2017 Non-shift worker 39 41 11 6 3 0 0 80 9 408
2014 Shift worker 24 59 7 10 0 0 0 83 10 28
2014 Non-shift worker 34 44 11 8 3 0 0 78 12 395
2011 Shift worker 36 29 7 29 0 0 0 64 29 14
2011 Non-shift worker 36 41 12 6 4 0 0 78 10 397
2008 Shift worker 30 50 10 10 0 0 0 80 10 10
2008 Non-shift worker 31 42 15 7 5 0 0 73 12 252

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 29 17 0 5 0 0 78 5 18
2017 Non-shift worker 44 38 9 6 3 0 0 81 10 408
2014 Shift worker 42 44 4 10 0 0 0 86 10 28
2014 Non-shift worker 42 36 9 8 4 0 0 79 12 395
2011 Shift worker 29 35 12 24 0 0 0 65 24 17
2011 Non-shift worker 39 40 10 6 5 0 0 79 10 395
2008 Shift worker 40 40 20 0 0 0 0 80 0 10
2008 Non-shift worker 37 42 9 7 5 0 0 79 12 252

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 55 33 12 0 0 0 0 88 0 18
2017 Non-shift worker 52 37 7 3 1 0 0 89 4 407
2014 Shift worker 45 45 11 0 0 0 0 89 0 28
2014 Non-shift worker 46 40 8 4 1 0 1 88 4 395

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 55 33 7 0 0 5 0 93 0 18
2017 Non-shift worker 43 34 11 8 3 0 1 78 11 407
2014 Shift worker 40 28 7 10 0 7 7 80 12 28
2014 Non-shift worker 34 39 13 7 4 1 2 75 11 395
2011 Shift worker 19 63 6 6 0 6 0 87 7 16
2011 Non-shift worker 38 40 12 6 3 0 1 79 9 396

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 16 24 0 0 5 17 70 0 18
2017 Non-shift worker 46 24 8 5 4 1 12 81 10 407
2014 Shift worker 20 38 7 7 0 7 21 81 10 28
2014 Non-shift worker 42 26 10 7 3 1 12 78 11 396
2011 Shift worker 63 13 6 13 0 0 6 80 13 16
2011 Non-shift worker 46 24 6 9 4 0 11 79 14 396
2008 Shift worker 70 30 0 0 0 0 0 100 0 10
2008 Non-shift worker 52 26 4 6 4 0 7 84 11 252

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 57 33 5 5 0 0 0 90 5 18
2017 Non-shift worker 36 43 12 5 4 0 0 79 9 407
2014 Shift worker 34 38 11 14 3 0 0 72 17 28
2014 Non-shift worker 30 45 12 9 4 0 0 75 13 395
2011 Shift worker 44 25 13 13 6 0 0 69 19 16
2011 Non-shift worker 30 41 15 8 6 0 0 72 13 394
2008 Shift worker 50 20 10 20 0 0 0 70 20 10
2008 Non-shift worker 30 45 12 9 4 0 0 75 14 251

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 34 16 5 0 0 0 79 5 18
2017 Non-shift worker 32 38 14 10 5 1 0 71 16 408
2014 Shift worker 34 42 11 10 3 0 0 76 13 28
2014 Non-shift worker 27 37 17 12 7 0 0 64 19 396
2011 Shift worker 35 41 12 12 0 0 0 76 12 17
2011 Non-shift worker 27 42 11 13 7 0 0 69 20 396

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 10 11 29 0 0 0 60 29 18
2017 Non-shift worker 30 41 14 10 5 0 0 71 15 406

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 56 5 0 0 0 0 95 0 18
2017 Non-shift worker 47 37 8 5 2 0 0 85 7 408
2014 Shift worker 45 42 7 6 0 0 0 87 6 28
2014 Non-shift worker 45 40 10 3 2 1 0 85 5 396
2011 Shift worker 24 53 18 6 0 0 0 76 6 17
2011 Non-shift worker 44 40 8 4 3 1 0 85 7 397
2008 Shift worker 40 50 10 0 0 0 0 90 0 10
2008 Non-shift worker 48 33 10 5 4 0 0 80 9 251

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 22 28 0 0 0 0 72 0 18
2017 Non-shift worker 37 36 14 9 4 0 0 73 14 408

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 57 23 20 0 0 0 0 80 0 18
2017 Non-shift worker 55 35 9 1 1 0 0 89 2 407
2014 Shift worker 49 44 3 3 0 0 0 93 3 28
2014 Non-shift worker 62 27 6 3 1 0 0 90 4 395
2011 Shift worker 47 47 0 6 0 0 0 94 6 17
2011 Non-shift worker 53 34 9 3 1 0 0 88 4 395

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 16 32 0 0 0 0 68 0 18
2017 Non-shift worker 35 41 12 6 5 0 1 77 11 407
2014 Shift worker 24 53 14 7 3 0 0 77 10 28
2014 Non-shift worker 28 42 13 10 6 0 0 71 16 396
2011 Shift worker 24 35 24 18 0 0 0 59 18 17
2011 Non-shift worker 31 43 11 8 6 0 1 75 14 393

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 33 5 10 0 0 0 85 10 18
2017 Non-shift worker 41 36 10 8 5 0 1 77 13 405
2014 Shift worker 24 38 25 7 3 0 3 64 10 28
2014 Non-shift worker 35 37 12 10 6 0 0 72 16 396

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 46 33 12 10 0 0 0 78 10 18
2017 Non-shift worker 39 37 16 5 3 0 0 77 8 407
2014 Shift worker 31 45 14 3 3 3 0 79 7 28
2014 Non-shift worker 30 43 14 8 5 0 0 74 13 396
2011 Shift worker 35 35 18 0 0 12 0 80 0 17
2011 Non-shift worker 38 39 14 6 2 1 0 77 9 397

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 34 16 5 0 0 0 78 5 18
2017 Non-shift worker 44 39 10 3 4 0 0 83 7 407
2014 Shift worker 34 56 6 0 3 0 0 90 3 28
2014 Non-shift worker 38 40 13 6 3 0 0 78 9 396
2011 Shift worker 44 31 13 13 0 0 0 75 13 16
2011 Non-shift worker 39 41 9 7 3 0 0 81 10 396
2008 Shift worker 40 50 10 0 0 0 0 90 0 10
2008 Non-shift worker 31 52 10 3 5 0 0 82 8 252

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 33 16 0 0 0 0 84 0 18
2017 Non-shift worker 45 35 11 6 2 0 0 81 8 408
2014 Shift worker 55 31 11 3 0 0 0 86 3 28
2014 Non-shift worker 37 37 16 7 3 1 0 74 10 396
2011 Shift worker 24 47 18 12 0 0 0 71 12 17
2011 Non-shift worker 44 34 15 5 3 0 0 77 8 394
2008 Shift worker 30 50 10 10 0 0 0 80 10 10
2008 Non-shift worker 30 40 17 10 3 0 0 71 13 252

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 21 22 25 27 0 0 52 26 18
2017 Non-shift worker 5 22 43 17 9 0 5 27 29 407
2014 Shift worker 13 18 39 19 3 3 4 24 33 28
2014 Non-shift worker 9 28 38 16 7 1 1 23 37 395
2011 Shift worker 12 12 47 24 0 0 6 25 25 17
2011 Non-shift worker 10 22 40 17 7 0 3 25 34 396
2008 Shift worker 10 20 40 10 0 10 10 13 38 10
2008 Non-shift worker 13 31 33 13 7 0 2 21 45 252

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 5 27 16 29 11 7 54 13 18
2017 Non-shift worker 8 17 29 25 13 3 6 42 27 405
2014 Shift worker 13 14 4 34 11 14 11 59 36 28
2014 Non-shift worker 9 23 31 20 11 3 3 33 34 393
2011 Shift worker 12 6 29 24 12 18 0 43 21 17
2011 Non-shift worker 9 17 30 26 12 1 5 41 28 395
2008 Shift worker 0 30 20 30 0 10 10 38 38 10
2008 Non-shift worker 14 25 27 20 10 1 2 32 40 251

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 10 5 33 17 29 5 0 49 16 18
2017 Non-shift worker 8 19 39 19 11 1 4 31 28 407
2014 Shift worker 13 22 28 6 24 3 4 32 38 28
2014 Non-shift worker 13 24 32 18 8 2 3 28 39 395
2011 Shift worker 13 13 31 19 19 6 0 40 27 16
2011 Non-shift worker 11 21 30 22 9 3 5 33 34 396
2008 Shift worker 0 30 40 20 0 0 10 22 33 10
2008 Non-shift worker 13 27 31 16 9 1 2 26 42 252

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 11 11 17 42 7 6 68 19 17
2017 Non-shift worker 4 15 31 31 16 1 3 48 20 404
2014 Shift worker 3 10 22 37 18 3 7 61 15 28
2014 Non-shift worker 5 19 34 27 12 2 1 40 24 394
2011 Shift worker 0 0 29 47 18 6 0 69 0 17
2011 Non-shift worker 3 15 32 33 13 0 4 48 19 395
2008 Shift worker 0 10 40 20 20 0 10 44 11 10
2008 Non-shift worker 9 16 38 28 6 1 2 36 26 252

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 0 22 33 36 0 5 72 5 18
2017 Non-shift worker 8 18 30 22 15 1 6 40 28 406
2014 Shift worker 13 7 21 27 14 0 18 50 25 28
2014 Non-shift worker 12 25 30 17 10 2 3 29 40 395
2011 Shift worker 6 41 12 12 18 12 0 33 53 17
2011 Non-shift worker 10 19 30 22 12 1 5 37 31 395
2008 Shift worker 0 10 20 50 0 10 10 63 13 10
2008 Non-shift worker 11 18 35 22 9 1 4 33 30 251

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 5 26 28 23 12 0 58 12 18
2017 Non-shift worker 13 24 22 20 11 4 6 34 41 407
2014 Shift worker 17 4 15 20 23 10 11 56 26 28
2014 Non-shift worker 9 20 27 25 11 5 2 40 31 395
2011 Shift worker 12 12 24 35 18 0 0 53 24 17
2011 Non-shift worker 6 14 27 27 15 4 8 47 22 393
2008 Shift worker 0 30 30 20 0 10 10 25 38 10
2008 Non-shift worker 12 31 23 16 10 2 4 29 46 252

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 5 39 21 18 11 0 44 11 18
2017 Non-shift worker 6 21 38 20 9 2 4 31 29 407
2014 Shift worker 13 7 24 14 24 7 11 45 25 28
2014 Non-shift worker 12 21 34 16 12 3 2 29 35 394
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 21 12 10 0 0 0 78 10 18
2017 Non-shift worker 64 21 6 6 2 0 1 85 8 407
2014 Shift worker 55 21 10 14 0 0 0 76 14 28
2014 Non-shift worker 62 22 5 7 2 0 1 86 9 396
2011 Shift worker 59 29 0 12 0 0 0 88 12 17
2011 Non-shift worker 61 24 4 8 3 0 0 85 11 395
2008 Shift worker 60 20 10 0 0 0 10 89 0 10
2008 Non-shift worker 52 25 6 11 4 0 2 79 15 252

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 49 16 22 0 0 12 0 74 0 18
2017 Non-shift worker 31 32 12 8 6 5 6 71 15 408
2014 Shift worker 42 31 3 4 3 7 10 88 8 28
2014 Non-shift worker 30 30 12 12 7 4 4 66 21 395

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 16 12 5 0 0 0 83 5 18
2017 Non-shift worker 51 31 7 7 4 0 0 82 10 407
2014 Shift worker 56 34 4 3 3 0 0 90 6 28
2014 Non-shift worker 43 32 9 9 6 0 0 75 16 395

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 21 17 5 0 0 7 76 5 18
2017 Non-shift worker 36 38 11 7 5 1 1 76 13 405
2014 Shift worker 35 40 21 4 0 0 0 75 4 28
2014 Non-shift worker 29 42 11 12 5 1 0 72 17 396
2011 Shift worker 35 41 0 6 18 0 0 76 24 17
2011 Non-shift worker 32 37 10 12 6 1 2 71 18 397
2008 Shift worker 10 60 20 10 0 0 0 70 10 10
2008 Non-shift worker 31 37 11 13 8 0 0 68 22 252

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 32 17 0 0 12 0 81 0 18
2017 Non-shift worker 34 35 10 10 6 5 1 73 16 408
2014 Shift worker 44 24 7 10 0 11 4 80 12 28
2014 Non-shift worker 29 31 15 11 8 5 1 64 21 396
2011 Shift worker 29 35 6 0 18 12 0 73 20 17
2011 Non-shift worker 38 24 12 10 9 6 2 67 21 397
2008 Shift worker 10 70 10 10 0 0 0 80 10 10
2008 Non-shift worker 32 30 14 8 13 2 0 64 22 252

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 20 16 28 11 0 16 10 48 15 18
2017 Non-shift worker 16 24 15 13 9 18 4 52 29 407
2014 Shift worker 25 23 17 10 7 14 3 58 21 28
2014 Non-shift worker 13 23 18 18 12 14 2 43 36 396

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 84 16 0 0 0 0 0 100 0 18
2017 Non-shift worker 51 36 6 5 2 0 0 87 7 407
2014 Shift worker 46 44 6 3 0 0 0 90 3 28
2014 Non-shift worker 44 37 11 6 3 0 0 81 8 395
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 16 12 0 0 5 0 87 0 18
2017 Non-shift worker 37 42 8 9 5 0 0 78 14 408
2014 Shift worker 48 35 10 4 3 0 0 83 7 28
2014 Non-shift worker 36 36 12 10 5 1 1 73 15 396
2011 Shift worker 41 35 0 18 6 0 0 76 24 17
2011 Non-shift worker 39 37 8 8 7 0 1 77 16 396
2008 Shift worker 30 70 0 0 0 0 0 100 0 10
2008 Non-shift worker 21 38 14 13 12 0 0 60 25 252

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 73 22 5 0 0 0 0 95 0 18
2017 Non-shift worker 44 37 10 5 2 0 1 83 7 408
2014 Shift worker 62 21 3 6 3 3 0 86 10 28
2014 Non-shift worker 41 36 10 5 4 3 1 80 10 396
2011 Shift worker 41 24 18 12 6 0 0 65 18 17
2011 Non-shift worker 43 29 12 6 8 2 1 74 13 397
2008 Shift worker 30 70 0 0 0 0 0 100 0 10
2008 Non-shift worker 33 30 16 10 9 2 1 64 19 252

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 72 22 5 0 0 0 0 95 0 18
2017 Non-shift worker 42 38 7 8 3 0 0 81 12 407
2014 Shift worker 55 31 7 3 3 0 0 87 6 28
2014 Non-shift worker 40 34 11 8 5 1 0 75 13 396
2011 Shift worker 29 29 12 12 18 0 0 59 29 17
2011 Non-shift worker 39 35 8 10 8 1 1 74 18 397
2008 Shift worker 20 50 30 0 0 0 0 70 0 10
2008 Non-shift worker 29 31 13 16 10 1 0 60 26 252

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 85 5 10 0 0 0 0 90 0 18
2017 Non-shift worker 82 15 2 1 0 0 0 96 2 407
2014 Shift worker 79 14 3 0 4 0 0 93 4 28
2014 Non-shift worker 74 17 2 5 1 0 1 93 6 393
2011 Shift worker 94 6 0 0 0 0 0 100 0 17
2011 Non-shift worker 80 13 2 4 1 0 1 93 5 396
2008 Shift worker 100 0 0 0 0 0 0 100 0 10
2008 Non-shift worker 78 12 5 3 2 0 0 90 5 252

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 27 0 7 0 0 0 93 7 18
2017 Non-shift worker 47 24 9 5 4 3 7 80 10 406
2014 Shift worker 38 32 0 7 3 0 20 87 13 28
2014 Non-shift worker 44 25 10 5 4 4 7 79 9 396
2011 Shift worker 12 29 35 18 6 0 0 41 24 17
2011 Non-shift worker 42 27 10 6 9 2 4 74 16 394

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 78 16 7 0 0 0 0 93 0 18
2017 Non-shift worker 54 28 8 5 4 0 0 83 9 406

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 72 22 5 0 0 0 0 95 0 18
2017 Non-shift worker 55 29 9 4 3 0 0 84 7 408

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 22 10 0 0 0 0 90 0 18
2017 Non-shift worker 50 29 10 5 5 0 0 79 10 404
2014 Shift worker 51 28 7 10 3 0 0 80 13 28
2014 Non-shift worker 44 33 11 6 6 1 0 77 12 395
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 22 36 16 10 4 4 9 66 16 145
2014 Non-shift worker 24 34 17 7 5 5 8 67 14 135

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 39 0 0 0 5 0 100 0 18
2017 Non-shift worker 32 35 14 9 5 4 0 70 15 408
2014 Shift worker 59 25 7 7 3 0 0 83 10 28
2014 Non-shift worker 23 38 16 12 6 4 0 65 19 394
2011 Shift worker 24 41 6 24 0 6 0 69 25 17
2011 Non-shift worker 26 34 16 11 7 5 1 64 19 396

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 39 10 5 0 5 0 84 6 18
2017 Non-shift worker 27 41 16 9 5 1 0 69 15 408
2014 Shift worker 40 47 7 3 3 0 0 87 6 28
2014 Non-shift worker 22 42 18 10 7 2 0 65 17 395
2011 Shift worker 24 35 12 6 12 12 0 67 20 17
2011 Non-shift worker 29 35 17 11 7 1 1 64 19 395
2008 Shift worker 60 20 10 10 0 0 0 80 10 10
2008 Non-shift worker 30 32 15 11 10 2 0 63 22 252

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 40 0 15 0 5 0 84 16 18
2017 Non-shift worker 16 40 19 13 8 5 0 58 21 407
2014 Shift worker 34 40 13 10 3 0 0 74 13 28
2014 Non-shift worker 15 36 21 16 8 5 0 53 25 395
2011 Shift worker 12 35 24 12 12 6 0 50 25 17
2011 Non-shift worker 16 39 19 15 7 4 0 57 22 396
2008 Non-shift worker 16 37 17 19 8 4 0 55 28 252

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 33 16 5 0 5 0 78 5 18
2017 Non-shift worker 24 30 19 10 9 8 0 59 20 408
2014 Shift worker 16 32 25 10 7 10 0 53 19 28
2014 Non-shift worker 19 31 19 15 11 5 0 52 27 395
2011 Shift worker 18 35 29 12 6 0 0 53 18 17
2011 Non-shift worker 24 38 16 10 8 3 0 65 18 396
2008 Shift worker 20 40 30 10 0 0 0 60 10 10
2008 Non-shift worker 22 29 21 12 10 7 0 54 23 252

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 40 11 10 0 5 0 78 11 18
2017 Non-shift worker 19 38 17 16 7 2 0 59 24 406
2014 Shift worker 32 27 15 14 6 7 0 63 22 28
2014 Non-shift worker 16 34 18 20 9 3 0 51 30 394
2011 Shift worker 12 35 18 12 24 0 0 47 35 17
2011 Non-shift worker 15 36 19 19 10 2 0 51 29 396
2008 Shift worker 20 30 20 10 10 10 0 56 22 10
2008 Non-shift worker 13 29 18 26 13 1 0 43 39 250
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 41 11 5 0 0 0 85 5 18
2017 Non-shift worker 32 47 10 8 3 1 0 79 10 406
2014 Shift worker 37 53 7 3 0 0 0 90 3 28
2014 Non-shift worker 28 49 11 8 2 1 0 78 11 396
2011 Shift worker 24 65 0 0 6 6 0 94 6 17
2011 Non-shift worker 28 47 11 9 3 1 0 76 12 397

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 40 5 5 0 0 0 90 5 18
2017 Non-shift worker 46 43 7 2 1 1 0 90 3 405
2014 Shift worker 32 61 6 0 0 0 0 94 0 28
2014 Non-shift worker 41 39 11 4 2 3 0 82 6 396
2011 Shift worker 35 53 6 6 0 0 0 88 6 17
2011 Non-shift worker 42 38 12 4 1 3 1 83 5 397

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 38 28 0 0 7 5 69 0 18
2017 Non-shift worker 30 34 14 10 5 4 2 68 16 405
2014 Shift worker 20 46 14 10 7 0 4 68 17 28
2014 Non-shift worker 27 34 16 11 7 3 1 64 19 396
2011 Shift worker 12 41 24 24 0 0 0 53 24 17
2011 Non-shift worker 34 35 13 8 6 3 2 72 15 397
2008 Shift worker 40 20 20 10 0 10 0 67 11 10
2008 Non-shift worker 29 29 18 12 8 2 1 60 21 252

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 12 32 27 17 5 5 0 47 24 18
2017 Non-shift worker 21 30 19 15 5 8 2 57 22 406
2014 Shift worker 11 35 25 3 3 18 3 59 8 27
2014 Non-shift worker 14 31 20 17 8 9 0 50 27 395
2011 Shift worker 24 35 6 35 0 0 0 59 35 17
2011 Non-shift worker 16 32 24 12 7 7 2 53 21 397

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 16 35 11 5 0 27 5 76 8 18
2017 Non-shift worker 16 24 17 12 12 13 6 49 29 407
2014 Shift worker 14 29 11 7 14 11 15 57 28 27
2014 Non-shift worker 13 18 20 18 16 13 3 37 40 394
2011 Shift worker 18 29 12 6 24 12 0 53 33 17
2011 Non-shift worker 15 20 19 15 13 13 5 42 35 395

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 40 5 7 6 0 0 82 13 18
2017 Non-shift worker 56 28 7 6 2 1 1 85 8 405
2014 Shift worker 66 24 4 3 0 3 0 93 3 28
2014 Non-shift worker 52 31 8 6 1 1 1 85 7 396

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 66 34 0 0 0 0 0 100 0 18
2017 Non-shift worker 78 19 1 1 0 1 1 98 1 408
2014 Shift worker 66 24 6 0 0 0 4 93 0 28
2014 Non-shift worker 75 20 2 1 0 2 1 97 1 396
2011 Shift worker 71 24 6 0 0 0 0 94 0 17
2011 Non-shift worker 76 17 4 0 0 0 3 95 1 396
2008 Shift worker 60 20 0 0 0 0 20 100 0 10
2008 Non-shift worker 48 23 13 4 4 4 5 78 8 252

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 55 0 0 0 7 0 100 0 18
2017 Non-shift worker 43 34 10 6 3 4 0 80 10 406
2014 Shift worker 37 32 7 3 7 7 7 80 12 28
2014 Non-shift worker 41 32 9 8 7 2 1 76 15 396
2011 Shift worker 29 35 12 12 6 0 6 69 19 17
2011 Non-shift worker 35 36 13 8 5 1 1 73 14 395
2008 Shift worker 20 20 50 10 0 0 0 40 10 10
2008 Non-shift worker 12 33 19 19 15 1 0 46 35 252

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 38 15 7 0 11 7 73 8 18
2017 Non-shift worker 22 27 12 16 15 2 4 53 33 408
2014 Shift worker 14 30 10 10 18 4 15 54 34 28
2014 Non-shift worker 16 23 15 17 24 3 2 41 43 396
2011 Shift worker 18 18 24 12 18 6 6 40 33 17
2011 Non-shift worker 11 19 16 21 28 2 4 32 51 395
2008 Shift worker 10 40 20 10 10 10 0 56 22 10
2008 Non-shift worker 11 26 13 19 28 1 2 38 48 252

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 28 50 18 5 0 0 0 77 5 18
2017 Non-shift worker 26 42 19 5 4 2 1 70 10 407

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 33 11 0 0 5 5 88 0 18
2017 Non-shift worker 41 35 14 5 2 2 1 79 7 407
2014 Shift worker 48 28 11 0 6 7 0 82 7 28
2014 Non-shift worker 40 35 12 6 2 5 0 79 8 396

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 44 0 0 0 0 0 100 0 18
2017 Non-shift worker 40 41 12 3 1 2 0 84 4 406
2014 Shift worker 49 35 0 3 3 10 0 93 7 28
2014 Non-shift worker 35 40 14 5 3 3 0 77 8 396
2011 Shift worker 41 41 6 0 12 0 0 82 12 17
2011 Non-shift worker 37 39 14 5 2 2 1 78 7 395

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 72 28 0 0 0 0 0 100 0 18
2017 Non-shift worker 50 37 8 3 2 0 0 88 5 407
2014 Shift worker 55 38 0 0 6 0 0 94 6 28
2014 Non-shift worker 43 41 8 4 3 0 0 84 7 396
2011 Shift worker 38 44 13 0 0 6 0 87 0 16
2011 Non-shift worker 43 37 11 5 3 0 0 80 8 395
2008 Shift worker 70 20 10 0 0 0 0 90 0 10
2008 Non-shift worker 33 40 14 7 5 0 0 74 12 250

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 32 16 0 0 0 0 84 0 18
2017 Non-shift worker 39 39 13 5 3 0 0 78 8 406
2014 Shift worker 35 45 14 3 3 0 0 80 6 28
2014 Non-shift worker 27 41 16 10 5 1 0 69 15 395
2011 Shift worker 24 35 29 6 0 6 0 63 6 17
2011 Non-shift worker 27 37 17 11 6 1 0 66 17 393

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 38 7 5 0 0 0 89 5 18
2017 Non-shift worker 39 41 10 5 4 0 0 81 10 406
2014 Shift worker 39 41 7 10 3 0 0 80 13 28
2014 Non-shift worker 29 43 12 12 4 1 0 72 16 394
2011 Shift worker 24 47 24 6 0 0 0 71 6 17
2011 Non-shift worker 30 39 15 11 5 0 0 69 16 395
2008 Shift worker 50 40 10 0 0 0 0 90 0 10
2008 Non-shift worker 25 39 18 12 7 0 0 63 19 252

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 17 27 12 0 5 0 59 12 18
2017 Non-shift worker 35 24 20 11 6 4 1 62 17 407
2014 Shift worker 34 28 11 14 6 3 4 66 22 28
2014 Non-shift worker 27 25 17 12 12 6 1 55 26 395
2011 Shift worker 29 24 18 12 12 6 0 56 25 17
2011 Non-shift worker 28 23 18 15 12 3 1 53 28 396
2008 Shift worker 30 30 30 0 10 0 0 60 10 10
2008 Non-shift worker 22 27 17 19 12 3 0 51 31 252
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Shift worker 34 27 40 18
2017 Non-shift worker 28 37 35 408
2014 Shift worker 27 31 42 28
2014 Non-shift worker 38 29 32 396
2011 Shift worker 35 18 47 17
2011 Non-shift worker 38 27 35 394

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Non-shift worker 12 19 46 3 13 8 115
2014 Non-shift worker 9 22 53 4 9999 12 151
2011 Non-shift worker 9 13 62 7 9999 10 150
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 14 86 408
2014 Non-shift worker 16 84 394

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 46 57
2014 Non-shift worker 59 64

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 71 57
2014 Non-shift worker 65 64

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 57
2014 Non-shift worker 9 64

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 57
2014 Non-shift worker 0 64

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 36 57
2014 Non-shift worker 36 64

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 48 57
2014 Non-shift worker 38 64

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 37 57
2014 Non-shift worker 42 64

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 44 57
2014 Non-shift worker 37 64

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 39 57
2014 Non-shift worker 29 64

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 64 57
2014 Non-shift worker 59 64

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 34 57
2014 Non-shift worker 31 64

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 57

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 16 57
2014 Non-shift worker 12 64

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 10 57
2014 Non-shift worker 20 64

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 37 57
2014 Non-shift worker 44 64

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 26 57
2014 Non-shift worker 25 64

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 21 57
2014 Non-shift worker 22 64

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 68 57
2014 Non-shift worker 56 64

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 32 57
2014 Non-shift worker 26 64

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 14 57
2014 Non-shift worker 16 64

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 16 57
2014 Non-shift worker 22 64

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 20 57
2014 Non-shift worker 28 64

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 54
2014 Non-shift worker 10 57

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 20 54
2014 Non-shift worker 21 57

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 54

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 26 54

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 54
2014 Non-shift worker 9 57

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 18 54
2014 Non-shift worker 9 57

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 54
2014 Non-shift worker 14 57

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 54
2014 Non-shift worker 12 57

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 26 54
2014 Non-shift worker 21 57

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 54
2014 Non-shift worker 15 57

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 52 54
2014 Non-shift worker 42 57

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 45 54
2014 Non-shift worker 56 57

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 54

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 54
2014 Non-shift worker 14 57

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 91 9 58

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 29 5 23 0 0 33 10 60 0 18
2017 Non-shift worker 15 15 17 7 3 32 11 54 17 407
2014 Shift worker 23 11 6 3 3 29 25 73 14 28
2014 Non-shift worker 11 19 21 6 6 29 8 48 19 395

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 22 19 0 0 16 0 78 0 18
2017 Non-shift worker 23 32 17 7 3 15 3 66 13 407
2014 Shift worker 30 29 6 3 3 22 7 82 9 28
2014 Non-shift worker 22 32 21 4 6 14 1 63 12 395
2011 Shift worker 29 41 12 12 6 0 0 71 18 17
2011 Non-shift worker 40 33 14 5 3 5 0 77 8 394
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 12 22 38 5 11 0 12 39 18 18
2017 Non-shift worker 23 46 11 9 2 2 7 76 12 407
2014 Shift worker 23 20 21 4 4 14 15 61 10 28
2014 Non-shift worker 18 50 10 7 3 2 10 77 12 395
2011 Shift worker 24 41 12 18 0 0 6 69 19 17
2011 Non-shift worker 24 47 12 7 2 1 8 78 9 396
2008 Shift worker 20 30 20 10 0 20 0 63 13 10
2008 Non-shift worker 24 47 12 7 2 1 8 77 10 252

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 12 11 24 0 10 35 7 41 18 17
2017 Non-shift worker 9 19 24 4 3 29 12 48 12 407
2014 Shift worker 6 14 10 10 0 35 25 49 24 28
2014 Non-shift worker 6 21 23 7 3 29 12 45 17 394
2011 Shift worker 13 19 13 13 6 19 19 50 30 16
2011 Non-shift worker 7 18 21 7 2 35 9 45 17 395

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 28 12 0 0 10 17 84 0 18
2017 Non-shift worker 39 30 11 2 1 10 8 83 4 408
2014 Shift worker 23 28 10 3 0 17 18 79 5 28
2014 Non-shift worker 29 31 11 4 1 13 9 78 7 395
2011 Shift worker 35 41 12 0 0 6 6 87 0 17
2011 Non-shift worker 39 30 10 4 2 7 8 81 7 397
2008 Shift worker 40 30 10 0 0 20 0 88 0 10
2008 Non-shift worker 31 34 17 4 0 8 8 76 5 252

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 33 11 22 0 0 16 17 66 0 18
2017 Non-shift worker 34 32 12 2 1 12 7 81 3 406
2014 Shift worker 15 32 4 6 0 25 18 82 11 28
2014 Non-shift worker 25 32 15 3 2 15 8 74 6 392
2011 Shift worker 29 35 12 12 0 6 6 73 13 17
2011 Non-shift worker 34 31 14 4 1 9 7 77 7 393
2008 Shift worker 50 30 0 0 10 10 0 89 11 10
2008 Non-shift worker 30 33 14 7 3 7 7 72 11 252
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 9 91 406
2014 Non-shift worker 9 91 394

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 29 35
2014 Non-shift worker 42 34

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 77 35
2014 Non-shift worker 83 34

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 35

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 35
2014 Non-shift worker 0 34

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 14 35

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 35
2014 Non-shift worker 14 35

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 17 35
2014 Non-shift worker 32 35

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 31 35
2014 Non-shift worker 16 35

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 35

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 35

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 35
2014 Non-shift worker 19 35

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 35

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 22 35
2014 Non-shift worker 42 35

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 14 34
2014 Non-shift worker 35 36

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 34
2014 Non-shift worker 22 36

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 34

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 34

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 70 34
2014 Non-shift worker 54 36

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 20 34

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 34

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 34

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 34

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 34

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 22 34
2014 Non-shift worker 25 32

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 56 34
2014 Non-shift worker 47 32

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 34

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 49 34
2014 Non-shift worker 65 32

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 34

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 94 6 34

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 16 17 0 0 28 16 69 0 18
2017 Non-shift worker 15 15 17 3 2 37 11 58 10 407
2014 Shift worker 16 11 6 3 0 45 18 74 9 28
2014 Non-shift worker 13 15 21 3 3 37 7 51 10 395

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 27 13 0 0 10 6 84 0 18
2017 Non-shift worker 26 30 14 4 3 19 3 73 9 406
2014 Shift worker 27 28 7 3 0 27 7 84 5 28
2014 Non-shift worker 23 30 19 3 3 19 2 67 8 394
2011 Shift worker 29 47 6 0 6 12 0 87 7 17
2011 Non-shift worker 41 35 12 4 1 7 1 82 5 394
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 27 31 5 11 20 0 5 62 32 18
2017 Non-shift worker 27 27 18 14 11 0 2 56 26 407

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 23 42 5 0 0 0 53 5 18
2017 Non-shift worker 23 27 24 14 9 0 1 51 24 408

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 47 21 27 0 5 0 0 68 5 18
2017 Non-shift worker 27 30 22 10 8 1 2 59 19 408

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 47 32 15 5 0 0 0 80 5 18
2017 Non-shift worker 23 28 21 15 11 1 1 52 27 407

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 27 5 0 0 0 7 95 0 18
2017 Non-shift worker 45 28 12 5 4 0 5 77 9 407

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 38 12 0 0 0 0 88 0 18
2017 Non-shift worker 34 30 19 11 5 0 1 65 16 408

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 47 32 16 5 0 0 0 79 5 18
2017 Non-shift worker 28 31 23 9 6 0 2 61 15 408

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 37 17 5 0 0 0 78 5 18
2017 Non-shift worker 24 28 28 13 6 0 1 53 19 408

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 33 17 12 0 0 0 71 12 18
2017 Non-shift worker 29 30 21 12 7 0 1 59 20 406

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 27 16 5 0 0 0 79 5 18
2017 Non-shift worker 37 30 20 7 3 1 1 68 11 407

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 89 5 5 0 0 0 0 95 0 18
2017 Non-shift worker 62 21 8 4 2 0 2 85 6 408

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 100 0 0 0 0 0 0 100 0 18
2017 Non-shift worker 70 13 5 4 3 1 3 87 8 405

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 78 22 0 0 0 0 0 100 0 18
2017 Non-shift worker 50 31 10 3 4 0 2 83 7 407

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 74 21 5 0 0 0 0 95 0 18
2017 Non-shift worker 58 20 10 3 5 0 3 81 9 408

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 74 16 0 0 0 0 10 100 0 18
2017 Non-shift worker 56 14 7 2 2 1 19 86 5 406

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 79 5 0 0 0 0 15 100 0 18
2017 Non-shift worker 70 15 7 1 1 1 6 91 2 405

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 29 21 7 5 0 0 67 12 18
2017 Non-shift worker 50 19 10 6 10 0 4 72 17 408

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 58 31 5 0 0 0 5 94 0 18
2017 Non-shift worker 55 27 10 4 1 1 2 84 6 406

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 61 21 5 0 0 0 74 5 18
2017 Non-shift worker 13 34 36 12 5 0 0 47 17 408

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 0 13 38 21 28 0 0 49 13 18
2017 Non-shift worker 5 18 36 27 14 0 0 41 23 404

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 32 27 5 7 16 0 54 14 18
2017 Non-shift worker 18 35 22 11 6 8 1 58 18 408

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 11 73 10 7 0 0 0 84 7 18
2017 Non-shift worker 18 42 20 11 6 3 0 62 17 405
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 12 88 407
2014 Non-shift worker 13 87 391

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 78 22 49
2014 Non-shift worker 77 23 51

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 47 39 2 8 0 0 3 89 9 38
2014 Non-shift worker 47 38 7 8 0 0 0 85 8 39
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 10 17 17 7 0 5 46 54 18
2017 Non-shift worker 33 24 23 8 6 5 2 35 65 408

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 25 245

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 27 245

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 20 245

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 49 245

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 3 245

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 38 245

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Non-shift worker 5 56 18 11 4 7 242

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 20 37 10 14 9 2 10 63 25 247

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 6 17 13 11 22 3 28 34 47 248
Date modified: