2017 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	37	3	5	0	0	92	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	39	2	6	2	0	90	8	82
2017	University certificate or diploma below the bachelor's level	73	27	0	0	0	0	100	0	15
2017	Bachelor's degree	47	45	4	4	1	0	92	4	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	44	5	3	0	0	92	3	104
2014	Secondary or high school graduation certificate or equivalent or less	55	27	7	8	2	0	83	10	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	50	8	8	2	0	82	11	91
2014	University certificate or diploma below the bachelor's level	36	53	5	6	0	0	89	6	17
2014	Bachelor's degree	32	52	4	9	3	0	84	11	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	52	5	8	3	0	83	11	101
2011	Secondary or high school graduation certificate or equivalent or less	47	41	5	6	0	2	89	6	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	47	1	4	0	0	95	4	99
2011	University certificate or diploma below the bachelor's level	38	63	0	0	0	0	100	0	16
2011	Bachelor's degree	40	49	4	7	1	0	89	7	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	53	2	6	0	0	92	6	99
2008	Secondary or high school graduation certificate or equivalent or less	44	38	14	2	2	0	82	4	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	40	3	10	3	0	84	13	62
2008	University certificate or diploma below the bachelor's level	38	54	0	8	0	0	92	8	13
2008	Bachelor's degree	47	43	2	7	1	0	90	8	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	43	2	4	0	0	94	4	51

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	28	5	3	0	0	0	92	3	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	24	2	5	1	0	0	92	6	82
2017	University certificate or diploma below the bachelor's level	80	20	0	0	0	0	0	100	0	15
2017	Bachelor's degree	72	24	3	1	0	0	0	96	1	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	22	4	6	1	0	1	89	7	104
2014	Secondary or high school graduation certificate or equivalent or less	65	25	3	5	0	0	2	92	5	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	26	4	10	1	2	0	85	11	91
2014	University certificate or diploma below the bachelor's level	41	53	0	5	0	0	0	95	5	17
2014	Bachelor's degree	64	25	4	4	1	0	1	91	5	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	28	4	7	3	0	0	86	10	101
2011	Secondary or high school graduation certificate or equivalent or less	69	23	3	3	0	0	2	94	3	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	20	5	4	1	0	0	90	5	99
2011	University certificate or diploma below the bachelor's level	73	27	0	0	0	0	0	100	0	15
2011	Bachelor's degree	75	17	4	1	1	1	0	93	2	136
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	24	5	1	2	1	0	92	3	99
2008	Secondary or high school graduation certificate or equivalent or less	72	16	6	2	2	2	0	90	4	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	39	0	2	3	0	0	95	5	62
2008	University certificate or diploma below the bachelor's level	46	46	8	0	0	0	0	92	0	13
2008	Bachelor's degree	67	24	1	5	2	0	0	92	7	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	18	6	8	4	0	0	82	12	51

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	19	11	5	1	4	82	6	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	27	7	4	6	1	82	10	82
2017	University certificate or diploma below the bachelor's level	46	34	6	13	0	0	80	13	15
2017	Bachelor's degree	59	23	12	4	2	1	82	6	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	15	6	14	5	0	75	19	104
2014	Secondary or high school graduation certificate or equivalent or less	61	28	8	3	0	0	89	3	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	32	11	5	2	1	82	7	91
2014	University certificate or diploma below the bachelor's level	48	35	5	12	0	0	83	12	17
2014	Bachelor's degree	51	35	5	8	1	1	87	8	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	18	10	18	2	0	70	20	101
2011	Secondary or high school graduation certificate or equivalent or less	53	31	5	9	0	2	86	10	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	19	8	8	1	0	83	9	98
2011	University certificate or diploma below the bachelor's level	69	25	6	0	0	0	94	0	16
2011	Bachelor's degree	62	25	4	7	2	0	87	9	136
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	19	5	14	3	0	78	17	99
2008	Secondary or high school graduation certificate or equivalent or less	62	24	8	6	0	0	86	6	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	21	5	8	6	2	80	15	62
2008	University certificate or diploma below the bachelor's level	31	38	15	15	0	0	69	15	13
2008	Bachelor's degree	57	28	3	9	2	0	85	12	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	33	8	8	8	0	76	16	51

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	32	1	9	4	2	85	13	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	30	6	6	3	0	85	9	82
2017	University certificate or diploma below the bachelor's level	66	27	0	7	0	0	93	7	15
2017	Bachelor's degree	51	36	5	6	2	0	86	9	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	35	3	9	1	0	87	10	104
2014	Secondary or high school graduation certificate or equivalent or less	61	23	3	8	5	0	84	13	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	35	6	12	11	0	71	23	91
2014	University certificate or diploma below the bachelor's level	65	23	6	6	0	0	88	6	17
2014	Bachelor's degree	42	32	6	10	10	0	74	19	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	37	7	14	6	0	72	21	101
2011	Secondary or high school graduation certificate or equivalent or less	52	35	5	6	0	2	89	6	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	31	8	6	5	0	81	11	99
2011	University certificate or diploma below the bachelor's level	60	33	0	0	7	0	93	7	15
2011	Bachelor's degree	45	34	6	10	5	0	79	15	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	26	11	15	3	0	71	18	99

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	33	5	5	0	0	2	90	5	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	37	7	6	1	0	1	86	7	82
2017	University certificate or diploma below the bachelor's level	34	54	6	0	0	0	7	94	0	15
2017	Bachelor's degree	39	41	13	6	1	0	1	80	6	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	38	10	3	2	0	1	85	5	104
2014	Secondary or high school graduation certificate or equivalent or less	55	25	16	2	2	0	0	81	3	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	36	10	10	5	0	1	75	15	91
2014	University certificate or diploma below the bachelor's level	36	52	6	0	0	6	0	94	0	17
2014	Bachelor's degree	35	41	14	6	3	0	0	76	10	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	46	4	8	3	1	0	84	12	101
2011	Secondary or high school graduation certificate or equivalent or less	36	33	9	14	6	0	2	70	21	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	41	13	7	1	0	0	79	8	98
2011	University certificate or diploma below the bachelor's level	31	56	6	0	6	0	0	88	6	16
2011	Bachelor's degree	40	39	9	6	4	0	2	81	10	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	42	9	2	1	0	3	88	3	99
2008	Secondary or high school graduation certificate or equivalent or less	26	40	20	8	4	0	2	67	12	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	42	15	15	8	2	0	62	23	62
2008	University certificate or diploma below the bachelor's level	31	31	23	0	8	8	0	67	8	13
2008	Bachelor's degree	19	31	23	14	12	1	0	51	26	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	31	25	18	4	0	0	53	22	51

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	40	16	0	4	0	0	80	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	38	13	9	1	0	0	77	10	82
2017	University certificate or diploma below the bachelor's level	54	40	0	6	0	0	0	94	6	15
2017	Bachelor's degree	36	44	10	6	4	0	0	81	9	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	34	8	10	4	0	0	79	13	104
2014	Secondary or high school graduation certificate or equivalent or less	48	39	9	4	0	0	0	87	4	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	37	13	6	3	0	0	77	10	91
2014	University certificate or diploma below the bachelor's level	26	55	6	13	0	0	0	81	13	16
2014	Bachelor's degree	22	55	10	9	4	0	0	77	13	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	39	9	11	5	0	0	75	16	101
2011	Secondary or high school graduation certificate or equivalent or less	47	27	16	3	6	0	2	75	10	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	47	13	5	2	1	0	80	7	99
2011	University certificate or diploma below the bachelor's level	31	44	6	6	13	0	0	75	19	16
2011	Bachelor's degree	34	45	11	9	1	0	0	78	11	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	38	10	8	5	0	0	77	13	98
2008	Secondary or high school graduation certificate or equivalent or less	36	40	20	0	4	0	0	76	4	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	42	11	13	8	0	0	68	21	62
2008	University certificate or diploma below the bachelor's level	38	46	15	0	0	0	0	85	0	13
2008	Bachelor's degree	27	47	16	7	3	0	0	73	10	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	41	10	8	4	0	0	78	12	51

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	36	11	2	4	0	0	83	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	36	13	5	2	0	0	80	7	82
2017	University certificate or diploma below the bachelor's level	60	40	0	0	0	0	0	100	0	15
2017	Bachelor's degree	38	42	11	5	4	0	0	80	9	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	31	4	12	3	0	0	82	15	104
2014	Secondary or high school graduation certificate or equivalent or less	55	31	7	6	0	0	0	87	6	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	36	10	6	4	0	0	79	11	91
2014	University certificate or diploma below the bachelor's level	54	40	0	6	0	0	0	94	6	17
2014	Bachelor's degree	34	41	10	11	3	0	0	75	15	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	36	9	8	6	0	0	78	13	100
2011	Secondary or high school graduation certificate or equivalent or less	42	31	15	5	5	2	2	75	10	62
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	47	8	6	3	0	0	83	9	99
2011	University certificate or diploma below the bachelor's level	50	19	6	13	13	0	0	69	25	16
2011	Bachelor's degree	39	41	10	7	4	0	0	80	10	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39	10	7	5	0	0	78	12	100
2008	Secondary or high school graduation certificate or equivalent or less	56	28	10	2	4	0	0	84	6	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	39	8	13	6	0	0	73	19	62
2008	University certificate or diploma below the bachelor's level	23	77	0	0	0	0	0	100	0	13
2008	Bachelor's degree	30	48	13	5	5	0	0	78	9	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39	8	10	4	0	0	78	14	51

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	38	5	2	4	0	0	90	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	31	6	2	1	0	0	91	4	81
2017	University certificate or diploma below the bachelor's level	61	27	13	0	0	0	0	87	0	15
2017	Bachelor's degree	49	40	8	3	0	0	0	88	3	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	39	6	4	1	0	0	89	5	104
2014	Secondary or high school graduation certificate or equivalent or less	57	32	6	3	0	1	0	91	3	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	48	9	3	1	0	2	87	5	90
2014	University certificate or diploma below the bachelor's level	53	41	0	0	6	0	0	94	6	17
2014	Bachelor's degree	46	40	9	4	0	0	1	86	4	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	40	8	3	1	1	0	88	4	101

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	28	9	3	6	2	0	81	9	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	39	4	10	2	0	0	83	12	82
2017	University certificate or diploma below the bachelor's level	41	47	13	0	0	0	0	87	0	15
2017	Bachelor's degree	43	32	14	5	4	1	2	76	9	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	36	11	11	2	0	0	77	12	103
2014	Secondary or high school graduation certificate or equivalent or less	40	35	11	7	4	2	1	78	11	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	36	14	5	4	2	1	75	10	91
2014	University certificate or diploma below the bachelor's level	30	29	24	6	6	0	5	62	13	17
2014	Bachelor's degree	32	38	13	7	4	3	3	74	12	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	45	11	8	3	0	1	78	11	101
2011	Secondary or high school graduation certificate or equivalent or less	33	39	9	13	5	0	2	73	17	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	44	16	1	2	1	0	80	3	98
2011	University certificate or diploma below the bachelor's level	38	38	6	13	0	0	6	80	13	16
2011	Bachelor's degree	44	36	10	6	4	0	0	80	9	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	43	12	7	1	0	1	80	8	99

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	26	5	3	3	2	11	87	7	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	24	6	5	3	2	12	83	10	82
2017	University certificate or diploma below the bachelor's level	60	14	19	7	0	0	0	74	7	15
2017	Bachelor's degree	50	22	10	4	3	1	10	81	7	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	26	10	7	6	1	19	73	15	104
2014	Secondary or high school graduation certificate or equivalent or less	47	24	13	6	2	2	7	78	8	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	27	12	6	1	3	5	79	8	91
2014	University certificate or diploma below the bachelor's level	30	46	0	12	6	0	6	80	20	17
2014	Bachelor's degree	42	24	11	7	3	1	13	76	11	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	28	5	6	4	2	22	80	13	101
2011	Secondary or high school graduation certificate or equivalent or less	43	29	5	6	2	0	16	85	9	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	21	8	8	2	0	7	80	11	99
2011	University certificate or diploma below the bachelor's level	38	19	0	13	6	6	19	75	25	16
2011	Bachelor's degree	49	23	7	9	5	0	7	77	16	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	23	5	11	5	0	15	75	19	100
2008	Secondary or high school graduation certificate or equivalent or less	70	14	6	2	2	0	6	89	4	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	39	3	6	0	0	6	90	7	62
2008	University certificate or diploma below the bachelor's level	38	38	8	0	8	0	8	83	8	13
2008	Bachelor's degree	56	24	2	6	6	1	5	85	12	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	24	4	12	6	0	12	76	20	51

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	41	13	2	0	0	85	2	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	37	9	5	3	0	83	8	82
2017	University certificate or diploma below the bachelor's level	48	38	14	0	0	0	86	0	15
2017	Bachelor's degree	29	47	12	7	5	0	76	12	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	40	12	6	3	0	79	9	104
2014	Secondary or high school graduation certificate or equivalent or less	48	34	6	10	2	0	82	12	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	46	12	6	4	0	77	11	91
2014	University certificate or diploma below the bachelor's level	24	64	0	0	11	0	89	11	17
2014	Bachelor's degree	23	51	15	8	3	0	74	11	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	39	13	12	5	0	70	17	101
2011	Secondary or high school graduation certificate or equivalent or less	41	25	19	8	5	2	68	13	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	47	11	8	2	0	79	10	99
2011	University certificate or diploma below the bachelor's level	25	44	13	6	13	0	69	19	16
2011	Bachelor's degree	25	44	19	6	6	0	70	12	135
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	37	11	10	8	0	71	18	100
2008	Secondary or high school graduation certificate or equivalent or less	43	39	6	10	2	0	82	12	49
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	42	16	13	3	0	68	16	62
2008	University certificate or diploma below the bachelor's level	23	62	8	0	8	0	85	8	13
2008	Bachelor's degree	24	49	13	9	5	0	73	14	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39	10	8	4	0	78	12	51

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	35	13	9	3	0	0	75	12	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	34	16	9	6	0	0	70	14	82
2017	University certificate or diploma below the bachelor's level	40	33	14	6	0	7	0	79	6	15
2017	Bachelor's degree	28	38	15	12	7	1	0	66	19	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	43	12	10	3	0	0	75	13	104
2014	Secondary or high school graduation certificate or equivalent or less	41	26	16	10	7	0	0	67	17	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	40	17	8	6	0	0	69	14	91
2014	University certificate or diploma below the bachelor's level	29	30	12	0	24	6	0	62	25	17
2014	Bachelor's degree	22	39	21	13	4	0	0	61	18	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	39	12	16	8	0	0	64	23	101
2011	Secondary or high school graduation certificate or equivalent or less	25	39	8	17	9	0	2	65	27	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	40	16	10	3	0	0	70	13	98
2011	University certificate or diploma below the bachelor's level	31	25	13	19	13	0	0	56	31	16
2011	Bachelor's degree	24	51	9	12	4	0	0	75	15	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	39	9	15	10	0	0	66	25	100

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	34	16	4	2	0	0	79	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	38	16	10	6	0	0	69	16	81
2017	University certificate or diploma below the bachelor's level	47	27	12	7	0	7	0	79	7	15
2017	Bachelor's degree	23	42	16	13	6	0	0	66	18	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	45	7	12	4	0	1	77	16	104

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	39	5	4	0	0	0	91	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	40	8	2	5	0	0	84	7	82
2017	University certificate or diploma below the bachelor's level	61	27	0	7	6	0	0	87	13	15
2017	Bachelor's degree	43	39	11	5	1	0	0	83	6	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	36	7	6	2	0	0	86	8	104
2014	Secondary or high school graduation certificate or equivalent or less	57	37	5	1	0	0	0	94	1	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	49	5	2	3	0	0	89	5	91
2014	University certificate or diploma below the bachelor's level	36	41	17	5	0	0	0	77	5	17
2014	Bachelor's degree	38	42	14	4	1	1	0	81	5	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	31	9	3	4	1	0	84	7	101
2011	Secondary or high school graduation certificate or equivalent or less	44	36	9	5	3	2	2	82	8	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	48	8	2	2	1	0	88	4	99
2011	University certificate or diploma below the bachelor's level	38	31	0	19	6	6	0	73	27	16
2011	Bachelor's degree	49	38	7	5	1	0	0	86	7	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	40	12	1	5	0	0	82	6	100
2008	Secondary or high school graduation certificate or equivalent or less	60	32	6	2	0	0	0	92	2	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	39	13	3	7	0	0	77	10	61
2008	University certificate or diploma below the bachelor's level	31	54	0	8	8	0	0	85	15	13
2008	Bachelor's degree	47	29	13	7	5	0	0	76	12	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	29	10	4	2	0	0	84	6	51

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	36	9	13	2	76	15	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	37	13	5	5	77	9	82
2017	University certificate or diploma below the bachelor's level	47	33	7	6	7	80	13	15
2017	Bachelor's degree	34	34	19	9	4	68	13	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	36	11	11	4	74	15	104

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	34	0	0	0	0	0	100	0	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	25	8	1	2	0	0	88	4	82
2017	University certificate or diploma below the bachelor's level	61	32	7	0	0	0	0	93	0	15
2017	Bachelor's degree	47	41	12	1	1	0	0	87	1	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	32	12	3	0	0	0	85	3	104
2014	Secondary or high school graduation certificate or equivalent or less	83	12	3	2	0	0	0	96	2	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	32	2	1	2	0	0	95	3	91
2014	University certificate or diploma below the bachelor's level	66	34	0	0	0	0	0	100	0	17
2014	Bachelor's degree	55	32	8	5	1	1	0	87	5	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	30	10	4	2	0	0	84	6	101
2011	Secondary or high school graduation certificate or equivalent or less	59	27	10	2	2	0	2	87	3	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	36	7	1	1	0	0	91	2	99
2011	University certificate or diploma below the bachelor's level	44	50	6	0	0	0	0	94	0	16
2011	Bachelor's degree	48	43	7	3	0	0	0	91	3	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	24	12	6	1	0	0	81	7	99

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	38	11	2	4	0	0	83	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	40	9	7	3	0	2	80	11	82
2017	University certificate or diploma below the bachelor's level	47	47	0	6	0	0	0	94	6	15
2017	Bachelor's degree	27	42	17	8	6	0	1	69	14	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	39	11	5	5	0	0	80	9	104
2014	Secondary or high school graduation certificate or equivalent or less	38	35	17	6	4	0	0	73	10	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	49	9	8	8	0	0	76	15	91
2014	University certificate or diploma below the bachelor's level	36	35	12	12	5	0	0	71	17	17
2014	Bachelor's degree	24	46	16	6	7	1	0	71	13	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	40	12	19	3	0	0	66	22	101
2011	Secondary or high school graduation certificate or equivalent or less	30	40	10	16	3	0	2	71	19	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	41	14	5	4	0	0	77	9	99
2011	University certificate or diploma below the bachelor's level	13	50	19	13	6	0	0	63	19	16
2011	Bachelor's degree	32	46	11	5	6	0	0	78	11	136
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	8	11	9	0	1	71	20	99

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	30	13	2	4	0	82	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	31	7	9	2	0	82	11	82
2017	University certificate or diploma below the bachelor's level	53	28	13	6	0	0	81	6	15
2017	Bachelor's degree	35	36	13	9	5	2	72	14	166
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	41	7	9	7	0	77	16	103
2014	Secondary or high school graduation certificate or equivalent or less	47	32	12	9	0	1	80	9	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	35	19	6	8	0	67	14	91
2014	University certificate or diploma below the bachelor's level	24	52	6	6	11	0	76	17	17
2014	Bachelor's degree	31	42	9	12	6	0	72	18	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	34	13	11	6	1	70	17	101

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	27	17	2	4	0	0	77	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	11	7	2	0	0	80	9	82
2017	University certificate or diploma below the bachelor's level	41	54	0	6	0	0	0	94	6	15
2017	Bachelor's degree	32	39	19	6	3	1	1	72	9	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	39	14	4	2	0	0	80	6	104
2014	Secondary or high school graduation certificate or equivalent or less	41	39	16	1	2	0	0	80	4	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	40	12	8	5	2	0	75	13	91
2014	University certificate or diploma below the bachelor's level	36	41	11	6	5	0	0	77	11	17
2014	Bachelor's degree	25	47	14	8	6	0	0	72	14	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	44	13	11	4	1	0	71	15	101
2011	Secondary or high school graduation certificate or equivalent or less	39	30	23	5	0	2	2	71	5	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	47	10	5	2	0	0	83	7	99
2011	University certificate or diploma below the bachelor's level	31	38	19	0	13	0	0	69	13	16
2011	Bachelor's degree	37	43	9	7	1	2	0	82	8	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	30	18	8	4	0	0	70	12	100

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	28	12	1	2	0	0	85	3	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	45	6	0	6	1	0	88	6	82
2017	University certificate or diploma below the bachelor's level	61	20	14	6	0	0	0	80	6	15
2017	Bachelor's degree	41	39	12	5	3	0	0	80	8	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	40	10	5	4	0	0	81	9	104
2014	Secondary or high school graduation certificate or equivalent or less	54	31	8	8	0	0	0	84	8	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	42	8	2	5	0	0	84	7	91
2014	University certificate or diploma below the bachelor's level	37	52	6	0	5	0	0	89	5	17
2014	Bachelor's degree	30	46	15	5	3	1	0	77	8	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	37	16	8	2	0	0	73	11	101
2011	Secondary or high school graduation certificate or equivalent or less	46	30	11	8	3	0	2	77	11	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	40	6	9	0	0	0	85	9	99
2011	University certificate or diploma below the bachelor's level	50	13	31	0	6	0	0	63	6	16
2011	Bachelor's degree	34	50	8	4	4	0	0	84	8	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	39	10	8	5	0	0	77	13	100
2008	Secondary or high school graduation certificate or equivalent or less	34	56	2	4	4	0	0	90	8	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	45	16	3	3	0	0	77	6	62
2008	University certificate or diploma below the bachelor's level	23	62	8	0	8	0	0	85	8	13
2008	Bachelor's degree	27	50	13	5	6	0	0	77	10	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	55	4	0	4	0	0	92	4	51

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	30	14	3	1	0	0	81	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	26	12	7	1	0	1	80	9	82
2017	University certificate or diploma below the bachelor's level	52	27	14	0	0	0	6	85	0	15
2017	Bachelor's degree	47	37	10	5	2	1	0	84	7	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	44	12	7	3	0	0	78	10	104
2014	Secondary or high school graduation certificate or equivalent or less	42	41	14	3	0	0	0	83	3	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	40	12	9	0	1	0	79	9	91
2014	University certificate or diploma below the bachelor's level	41	41	12	0	6	0	0	82	6	17
2014	Bachelor's degree	41	31	19	5	3	1	0	73	9	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	40	16	8	7	0	0	69	15	101
2011	Secondary or high school graduation certificate or equivalent or less	42	37	15	5	2	0	0	79	6	62
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	35	12	2	2	0	0	84	4	99
2011	University certificate or diploma below the bachelor's level	44	44	13	0	0	0	0	88	0	16
2011	Bachelor's degree	42	31	14	9	4	0	0	73	13	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	34	20	5	2	0	0	73	7	100
2008	Secondary or high school graduation certificate or equivalent or less	34	36	16	12	2	0	0	70	14	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	44	15	10	2	0	0	74	11	62
2008	University certificate or diploma below the bachelor's level	38	38	23	0	0	0	0	77	0	13
2008	Bachelor's degree	31	41	19	7	1	0	1	73	8	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	45	14	14	8	0	0	65	22	51

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	16	37	20	18	0	3	40	22	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	26	38	18	9	0	5	28	32	81
2017	University certificate or diploma below the bachelor's level	0	20	47	13	13	0	7	28	21	15
2017	Bachelor's degree	6	24	44	15	7	0	5	23	31	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	20	44	20	8	0	5	29	25	104
2014	Secondary or high school graduation certificate or equivalent or less	11	20	33	28	6	0	2	35	32	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	30	39	13	5	2	1	18	41	91
2014	University certificate or diploma below the bachelor's level	5	41	23	12	6	6	6	20	53	17
2014	Bachelor's degree	8	29	39	15	7	1	1	23	38	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	23	43	14	7	1	2	22	34	101
2011	Secondary or high school graduation certificate or equivalent or less	10	21	46	13	8	0	3	21	31	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	21	41	24	4	0	2	29	29	99
2011	University certificate or diploma below the bachelor's level	0	38	38	19	6	0	0	25	38	16
2011	Bachelor's degree	13	22	33	19	9	1	4	29	36	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	20	47	9	7	0	5	17	34	100
2008	Secondary or high school graduation certificate or equivalent or less	8	34	26	16	10	0	6	28	45	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	32	34	10	5	2	3	15	49	62
2008	University certificate or diploma below the bachelor's level	8	23	31	23	8	8	0	33	33	13
2008	Bachelor's degree	14	30	38	13	5	0	0	17	44	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	29	31	14	8	0	2	22	46	51

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	20	30	17	19	0	10	40	26	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	20	29	25	14	8	2	43	25	82
2017	University certificate or diploma below the bachelor's level	7	21	26	33	0	7	7	38	32	15
2017	Bachelor's degree	11	14	30	23	14	3	6	40	27	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	15	27	31	13	1	5	47	25	102
2014	Secondary or high school graduation certificate or equivalent or less	11	18	27	22	15	5	3	40	31	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	25	31	17	9	7	2	28	38	91
2014	University certificate or diploma below the bachelor's level	6	34	13	19	14	7	7	39	46	15
2014	Bachelor's degree	7	21	32	24	10	2	3	36	30	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	25	25	19	12	3	4	34	39	101
2011	Secondary or high school graduation certificate or equivalent or less	10	22	22	27	11	2	6	41	34	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	16	33	24	15	2	3	41	23	99
2011	University certificate or diploma below the bachelor's level	0	44	25	19	13	0	0	31	44	16
2011	Bachelor's degree	11	18	28	23	11	4	6	37	32	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	9	33	32	12	0	5	46	19	100
2008	Secondary or high school graduation certificate or equivalent or less	8	28	28	18	12	2	4	32	38	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	28	15	23	8	3	2	33	52	61
2008	University certificate or diploma below the bachelor's level	8	23	38	15	8	8	0	25	33	13
2008	Bachelor's degree	14	22	38	15	9	0	1	25	36	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	24	20	31	10	0	2	42	38	51

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	18	35	17	21	0	5	39	24	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	19	34	23	9	2	4	34	29	81
2017	University certificate or diploma below the bachelor's level	6	20	26	27	7	7	7	39	31	15
2017	Bachelor's degree	9	20	42	16	9	1	2	27	30	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	15	41	20	11	0	5	32	25	104
2014	Secondary or high school graduation certificate or equivalent or less	4	25	34	21	11	3	2	34	31	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	18	36	19	8	4	2	29	32	91
2014	University certificate or diploma below the bachelor's level	0	35	35	5	19	6	0	25	37	17
2014	Bachelor's degree	15	29	30	16	7	1	3	24	45	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	20	29	16	12	0	6	29	40	101
2011	Secondary or high school graduation certificate or equivalent or less	13	16	27	32	6	2	3	41	31	62
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	22	37	20	12	1	3	34	27	99
2011	University certificate or diploma below the bachelor's level	6	19	50	6	13	6	0	20	27	16
2011	Bachelor's degree	14	22	27	17	9	5	6	28	41	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	19	28	24	9	1	6	35	34	100
2008	Secondary or high school graduation certificate or equivalent or less	6	30	30	16	10	4	4	28	39	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	35	31	8	8	0	3	17	52	62
2008	University certificate or diploma below the bachelor's level	8	15	46	8	15	8	0	25	25	13
2008	Bachelor's degree	14	21	35	21	6	1	2	28	36	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	27	25	20	10	0	2	30	44	51

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	2	19	26	22	25	0	6	49	23	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	16	29	30	15	3	3	48	21	79
2017	University certificate or diploma below the bachelor's level	0	7	33	26	27	0	7	57	7	15
2017	Bachelor's degree	5	13	31	30	17	1	2	48	19	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	14	31	38	11	0	3	51	17	103
2014	Secondary or high school graduation certificate or equivalent or less	3	17	30	29	16	3	2	48	21	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	18	33	27	14	3	0	42	24	91
2014	University certificate or diploma below the bachelor's level	0	29	6	28	31	6	0	63	31	17
2014	Bachelor's degree	5	17	35	30	9	2	2	41	23	147
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	18	40	21	13	0	2	34	25	101
2011	Secondary or high school graduation certificate or equivalent or less	2	15	27	34	19	0	3	55	17	62
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	13	28	37	15	0	3	54	17	99
2011	University certificate or diploma below the bachelor's level	0	13	44	38	6	0	0	44	13	16
2011	Bachelor's degree	4	16	29	31	13	1	5	47	22	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	13	42	32	8	0	4	42	15	100
2008	Secondary or high school graduation certificate or equivalent or less	12	18	30	26	8	2	4	36	32	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	18	34	19	10	3	2	31	34	62
2008	University certificate or diploma below the bachelor's level	0	15	31	46	8	0	0	54	15	13
2008	Bachelor's degree	6	10	42	34	6	0	2	40	17	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	22	45	25	2	0	2	28	26	51

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	18	26	11	26	2	13	43	27	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	22	29	27	11	0	4	40	30	81
2017	University certificate or diploma below the bachelor's level	7	22	7	20	29	0	15	57	34	14
2017	Bachelor's degree	11	16	28	24	14	1	7	41	28	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	14	38	23	14	3	3	40	20	104
2014	Secondary or high school graduation certificate or equivalent or less	5	20	31	19	14	2	7	37	28	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	24	29	15	11	2	2	27	42	91
2014	University certificate or diploma below the bachelor's level	12	34	18	6	17	6	6	26	53	17
2014	Bachelor's degree	12	25	26	21	9	3	4	33	39	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	22	33	17	9	1	5	27	37	101
2011	Secondary or high school graduation certificate or equivalent or less	9	20	30	20	16	0	5	38	31	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	16	30	25	12	3	5	41	26	99
2011	University certificate or diploma below the bachelor's level	0	19	56	13	13	0	0	25	19	16
2011	Bachelor's degree	15	21	28	19	12	1	3	32	38	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	24	28	23	12	0	6	38	32	99
2008	Secondary or high school graduation certificate or equivalent or less	8	28	34	14	12	0	4	27	38	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	16	32	26	5	2	6	33	32	62
2008	University certificate or diploma below the bachelor's level	0	8	42	33	17	0	0	50	8	12
2008	Bachelor's degree	7	16	38	25	12	0	2	37	24	85
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	16	31	25	2	4	4	30	36	51

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	33	15	14	15	2	10	33	51	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	21	29	20	10	6	6	35	31	81
2017	University certificate or diploma below the bachelor's level	14	27	20	19	7	7	7	30	47	15
2017	Bachelor's degree	16	22	20	21	13	5	4	37	41	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	20	25	25	8	3	5	37	36	104
2014	Secondary or high school graduation certificate or equivalent or less	5	16	22	20	28	6	3	53	22	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	22	26	25	6	10	1	34	36	91
2014	University certificate or diploma below the bachelor's level	23	18	30	18	0	6	6	20	46	17
2014	Bachelor's degree	7	20	26	26	13	5	3	42	29	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	17	28	29	9	2	4	40	29	101
2011	Secondary or high school graduation certificate or equivalent or less	11	11	27	27	11	0	11	44	25	62
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	11	29	24	22	4	5	51	17	99
2011	University certificate or diploma below the bachelor's level	6	19	31	25	13	0	6	40	27	16
2011	Bachelor's degree	5	18	27	25	13	5	7	43	26	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	12	24	32	14	3	8	52	20	99
2008	Secondary or high school graduation certificate or equivalent or less	8	28	26	16	10	6	6	30	41	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	27	16	19	3	5	6	25	56	62
2008	University certificate or diploma below the bachelor's level	15	23	31	23	8	0	0	31	38	13
2008	Bachelor's degree	7	35	29	12	12	1	5	25	44	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	33	20	20	14	0	4	35	45	51

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	1	21	35	18	17	2	5	38	24	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	19	36	23	10	5	2	36	26	81
2017	University certificate or diploma below the bachelor's level	0	14	33	26	13	7	7	45	16	15
2017	Bachelor's degree	8	19	38	19	9	2	4	31	29	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	23	41	20	5	1	4	26	31	104
2014	Secondary or high school graduation certificate or equivalent or less	4	22	31	17	18	3	6	38	29	62
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	20	33	17	9	8	1	29	35	91
2014	University certificate or diploma below the bachelor's level	6	18	45	12	12	6	0	26	26	17
2014	Bachelor's degree	15	19	35	17	11	1	3	28	36	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	19	34	14	15	0	4	31	34	101

Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	17	10	3	0	0	0	87	3	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	20	5	10	6	0	0	79	16	81
2017	University certificate or diploma below the bachelor's level	60	27	0	6	7	0	0	87	13	15
2017	Bachelor's degree	66	21	5	5	1	0	2	89	6	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	23	9	6	3	0	0	82	9	104
2014	Secondary or high school graduation certificate or equivalent or less	73	20	2	3	0	0	2	95	3	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	11	10	8	2	0	2	79	11	91
2014	University certificate or diploma below the bachelor's level	48	35	5	6	0	6	0	88	6	17
2014	Bachelor's degree	57	28	5	6	3	0	1	86	9	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	23	4	13	2	0	0	81	15	101
2011	Secondary or high school graduation certificate or equivalent or less	50	31	10	6	2	0	2	82	8	62
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	21	4	10	6	0	0	80	16	99
2011	University certificate or diploma below the bachelor's level	56	38	0	0	0	6	0	100	0	16
2011	Bachelor's degree	66	26	1	7	1	0	0	92	7	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	18	6	10	4	0	0	80	14	100
2008	Secondary or high school graduation certificate or equivalent or less	56	24	2	12	2	0	4	83	15	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	24	5	16	6	0	3	72	23	62
2008	University certificate or diploma below the bachelor's level	31	54	8	0	8	0	0	85	8	13
2008	Bachelor's degree	55	27	8	7	2	0	1	82	9	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	18	6	12	6	0	0	76	18	51

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	34	9	10	6	2	3	73	17	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	29	13	5	6	10	4	73	12	82
2017	University certificate or diploma below the bachelor's level	33	47	7	7	0	0	6	85	7	15
2017	Bachelor's degree	31	30	15	7	5	5	7	69	13	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	29	13	10	6	6	8	68	17	104
2014	Secondary or high school graduation certificate or equivalent or less	35	21	8	19	9	3	5	60	31	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	30	13	7	3	8	1	75	12	91
2014	University certificate or diploma below the bachelor's level	35	24	6	12	11	12	0	67	26	17
2014	Bachelor's degree	25	32	17	11	5	3	7	63	18	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	7	11	9	4	5	70	22	101

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	26	8	7	4	0	0	81	11	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	32	9	6	2	0	0	83	8	81
2017	University certificate or diploma below the bachelor's level	54	33	7	7	0	0	0	87	7	15
2017	Bachelor's degree	53	31	6	6	5	0	0	84	11	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	30	8	8	3	1	1	81	11	104
2014	Secondary or high school graduation certificate or equivalent or less	38	32	6	14	10	0	0	70	24	62
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	39	8	2	3	0	1	87	6	91
2014	University certificate or diploma below the bachelor's level	59	12	12	6	11	0	0	70	18	17
2014	Bachelor's degree	39	34	10	10	7	1	0	74	16	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	26	9	11	5	0	1	75	16	101

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	32	10	8	10	0	2	72	18	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	43	12	10	2	2	0	76	12	81
2017	University certificate or diploma below the bachelor's level	49	36	0	7	0	0	7	92	8	14
2017	Bachelor's degree	37	38	14	5	5	1	1	76	10	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	36	11	8	5	0	1	76	13	104
2014	Secondary or high school graduation certificate or equivalent or less	26	36	7	19	8	2	2	65	28	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	35	15	10	3	1	0	72	13	91
2014	University certificate or diploma below the bachelor's level	29	41	6	6	18	0	0	70	24	17
2014	Bachelor's degree	24	48	13	10	5	1	0	72	15	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	45	11	10	1	0	0	78	11	101
2011	Secondary or high school graduation certificate or equivalent or less	28	34	9	17	8	2	2	65	26	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	34	10	14	5	0	1	70	19	99
2011	University certificate or diploma below the bachelor's level	25	50	13	0	0	6	6	86	0	16
2011	Bachelor's degree	30	38	12	9	8	1	1	70	18	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38	6	11	4	2	2	78	16	100
2008	Secondary or high school graduation certificate or equivalent or less	32	22	16	18	10	2	0	55	29	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	37	13	11	11	0	0	65	23	62
2008	University certificate or diploma below the bachelor's level	46	38	8	8	0	0	0	85	8	13
2008	Bachelor's degree	26	45	9	13	7	0	0	71	20	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	39	8	14	2	0	0	76	16	51

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	34	13	7	8	4	2	70	16	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	36	10	9	4	9	0	76	14	82
2017	University certificate or diploma below the bachelor's level	39	47	7	0	0	7	0	92	0	15
2017	Bachelor's degree	35	35	10	10	8	4	1	72	18	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	30	13	11	4	7	1	71	16	104
2014	Secondary or high school graduation certificate or equivalent or less	33	18	22	11	9	3	4	55	21	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	33	9	8	5	12	0	75	15	91
2014	University certificate or diploma below the bachelor's level	24	35	6	17	18	0	0	58	36	17
2014	Bachelor's degree	25	34	16	13	7	4	1	62	21	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	32	14	10	8	4	0	67	19	101
2011	Secondary or high school graduation certificate or equivalent or less	34	19	19	9	11	5	3	58	22	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	25	15	7	9	6	1	66	17	99
2011	University certificate or diploma below the bachelor's level	25	25	6	31	0	6	6	57	36	16
2011	Bachelor's degree	38	25	9	12	9	6	1	67	22	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	27	6	6	10	8	1	76	18	100
2008	Secondary or high school graduation certificate or equivalent or less	40	18	14	10	18	0	0	58	28	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	35	11	8	18	3	0	62	27	62
2008	University certificate or diploma below the bachelor's level	46	23	8	15	0	8	0	75	17	13
2008	Bachelor's degree	27	37	15	7	12	1	1	65	19	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	33	16	6	4	4	0	73	10	51

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	28	23	11	11	4	0	54	22	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	19	14	18	10	22	2	45	36	82
2017	University certificate or diploma below the bachelor's level	19	34	6	19	0	14	7	67	24	15
2017	Bachelor's degree	17	22	17	12	7	20	5	52	26	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	26	11	13	11	19	7	54	32	103
2014	Secondary or high school graduation certificate or equivalent or less	15	21	20	15	16	11	3	41	36	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	24	18	17	10	13	1	47	31	91
2014	University certificate or diploma below the bachelor's level	11	11	12	12	30	24	0	29	55	17
2014	Bachelor's degree	14	24	20	16	10	15	2	46	31	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	24	15	22	10	14	4	42	40	101

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	36	10	2	4	0	0	84	6	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	35	6	6	1	0	0	87	7	82
2017	University certificate or diploma below the bachelor's level	46	54	0	0	0	0	0	100	0	15
2017	Bachelor's degree	54	34	4	5	2	0	0	88	7	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	33	6	6	0	0	1	88	6	104
2014	Secondary or high school graduation certificate or equivalent or less	42	33	14	6	5	0	0	75	11	62
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	41	10	5	0	0	0	85	5	91
2014	University certificate or diploma below the bachelor's level	48	34	12	0	6	0	0	82	6	17
2014	Bachelor's degree	40	41	10	6	3	1	0	82	8	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	32	10	6	3	0	0	81	9	101

Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	37	3	8	3	0	0	85	12	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	40	12	8	3	0	0	76	12	82
2017	University certificate or diploma below the bachelor's level	40	53	0	0	7	0	0	93	7	15
2017	Bachelor's degree	34	39	10	11	6	1	0	74	16	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	43	6	7	5	0	0	83	11	104
2014	Secondary or high school graduation certificate or equivalent or less	43	32	12	6	5	2	0	76	11	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	36	15	5	7	0	1	73	12	91
2014	University certificate or diploma below the bachelor's level	35	23	18	12	11	0	0	58	23	17
2014	Bachelor's degree	33	38	11	14	3	1	1	72	16	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	36	7	9	6	0	2	77	15	101
2011	Secondary or high school graduation certificate or equivalent or less	35	37	8	8	11	0	2	73	19	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	35	5	9	4	0	0	82	13	99
2011	University certificate or diploma below the bachelor's level	38	19	13	13	19	0	0	56	31	16
2011	Bachelor's degree	38	42	8	7	5	0	0	80	12	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	32	7	11	9	0	2	72	20	100
2008	Secondary or high school graduation certificate or equivalent or less	34	38	8	12	8	0	0	72	20	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	40	10	16	13	0	0	61	29	62
2008	University certificate or diploma below the bachelor's level	23	62	8	8	0	0	0	85	8	13
2008	Bachelor's degree	14	38	17	15	15	0	0	52	30	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	37	20	8	8	0	2	64	16	51

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	34	11	3	2	0	1	83	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	36	7	4	2	1	1	87	6	82
2017	University certificate or diploma below the bachelor's level	48	40	13	0	0	0	0	87	0	15
2017	Bachelor's degree	42	36	12	8	2	0	1	78	10	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	38	8	4	0	1	1	87	4	104
2014	Secondary or high school graduation certificate or equivalent or less	47	29	12	4	4	3	0	79	8	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	8	4	3	3	0	85	8	91
2014	University certificate or diploma below the bachelor's level	35	23	25	0	11	6	0	62	12	17
2014	Bachelor's degree	38	40	10	6	4	1	1	80	10	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	31	6	7	4	4	1	81	12	101
2011	Secondary or high school graduation certificate or equivalent or less	36	22	22	8	11	0	2	59	19	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	29	14	5	6	2	0	74	11	99
2011	University certificate or diploma below the bachelor's level	44	25	6	13	13	0	0	69	25	16
2011	Bachelor's degree	43	34	9	7	7	1	0	78	13	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	28	10	3	7	3	3	79	11	100
2008	Secondary or high school graduation certificate or equivalent or less	42	24	10	16	8	0	0	66	24	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	31	21	6	13	2	2	58	20	62
2008	University certificate or diploma below the bachelor's level	46	38	15	0	0	0	0	85	0	13
2008	Bachelor's degree	29	29	16	13	9	3	0	60	23	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	41	14	4	2	2	2	80	6	51

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	35	9	5	2	2	0	84	7	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	36	9	6	3	0	0	82	9	82
2017	University certificate or diploma below the bachelor's level	47	34	0	13	7	0	0	80	20	15
2017	Bachelor's degree	38	40	8	10	4	0	0	77	15	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	38	5	7	1	0	0	88	8	104
2014	Secondary or high school graduation certificate or equivalent or less	53	22	13	7	3	2	0	77	10	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	36	9	4	5	1	0	81	10	91
2014	University certificate or diploma below the bachelor's level	35	23	24	6	5	6	0	62	12	17
2014	Bachelor's degree	34	40	9	10	7	0	0	74	17	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	33	12	8	3	0	0	77	11	101
2011	Secondary or high school graduation certificate or equivalent or less	33	25	13	14	14	0	2	59	29	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	35	7	9	5	2	0	78	14	99
2011	University certificate or diploma below the bachelor's level	44	19	13	6	19	0	0	63	25	16
2011	Bachelor's degree	36	43	7	7	7	0	0	80	14	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	30	7	11	8	0	1	74	19	100
2008	Secondary or high school graduation certificate or equivalent or less	38	30	14	10	8	0	0	68	18	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	34	11	18	10	0	0	61	27	62
2008	University certificate or diploma below the bachelor's level	38	38	15	0	0	8	0	83	0	13
2008	Bachelor's degree	23	30	13	20	13	1	0	54	33	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	31	20	14	6	0	2	60	20	51

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	80	18	0	2	0	0	0	98	2	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	13	2	3	1	0	0	93	5	82
2017	University certificate or diploma below the bachelor's level	87	13	0	0	0	0	0	100	0	15
2017	Bachelor's degree	82	15	3	0	0	0	0	97	0	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	83	12	3	1	1	0	0	95	2	104
2014	Secondary or high school graduation certificate or equivalent or less	76	20	2	2	2	0	0	95	3	62
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	15	1	5	1	0	0	93	6	91
2014	University certificate or diploma below the bachelor's level	76	12	0	12	0	0	0	88	12	17
2014	Bachelor's degree	71	19	2	6	1	1	1	91	7	147
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	16	2	3	2	0	1	93	5	101
2011	Secondary or high school graduation certificate or equivalent or less	75	13	3	6	2	0	2	89	8	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	16	1	5	0	0	0	94	5	99
2011	University certificate or diploma below the bachelor's level	81	19	0	0	0	0	0	100	0	16
2011	Bachelor's degree	86	12	0	2	0	0	0	98	2	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	9	3	4	3	0	1	90	7	100
2008	Secondary or high school graduation certificate or equivalent or less	90	6	0	2	2	0	0	96	4	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	13	3	2	2	0	2	93	3	62
2008	University certificate or diploma below the bachelor's level	69	15	8	8	0	0	0	85	8	13
2008	Bachelor's degree	70	15	8	5	2	0	0	85	7	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	88	6	2	2	2	0	0	94	4	51

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	20	7	9	0	2	9	83	10	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	27	6	5	6	1	5	82	12	81
2017	University certificate or diploma below the bachelor's level	73	13	7	0	0	0	6	93	0	15
2017	Bachelor's degree	47	24	7	4	6	5	8	81	11	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	28	13	6	1	4	6	78	7	104
2014	Secondary or high school graduation certificate or equivalent or less	40	18	15	4	4	5	14	71	10	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	26	11	3	2	3	8	82	6	91
2014	University certificate or diploma below the bachelor's level	36	23	23	6	0	6	6	67	7	17
2014	Bachelor's degree	44	28	8	6	4	3	7	80	11	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	27	6	4	4	6	7	84	9	101
2011	Secondary or high school graduation certificate or equivalent or less	33	17	17	11	16	2	5	53	28	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	33	10	7	9	0	3	73	17	98
2011	University certificate or diploma below the bachelor's level	38	19	13	6	0	6	19	75	8	16
2011	Bachelor's degree	44	25	12	4	9	3	3	73	14	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	34	6	4	6	2	3	83	11	99

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	27	11	3	2	0	0	84	5	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	22	5	7	5	0	0	83	12	82
2017	University certificate or diploma below the bachelor's level	79	21	0	0	0	0	0	100	0	14
2017	Bachelor's degree	47	33	10	5	5	0	0	80	10	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	25	8	4	2	1	1	87	6	104

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	27	5	3	2	2	90	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	31	6	1	5	0	88	6	82
2017	University certificate or diploma below the bachelor's level	67	26	7	0	0	0	93	0	15
2017	Bachelor's degree	49	31	11	4	5	0	81	8	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	23	9	6	1	1	84	7	104

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	22	10	5	2	0	83	7	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	32	8	3	6	0	82	9	82
2017	University certificate or diploma below the bachelor's level	67	26	7	0	0	0	93	0	15
2017	Bachelor's degree	48	29	12	6	6	0	76	12	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	29	10	7	3	0	81	9	102
2014	Secondary or high school graduation certificate or equivalent or less	48	27	11	4	5	4	79	10	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	34	8	4	7	0	82	11	91
2014	University certificate or diploma below the bachelor's level	41	22	19	0	18	0	64	18	17
2014	Bachelor's degree	39	35	12	8	7	0	73	14	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	34	8	7	4	0	80	11	101

Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	44	14	17	10	0	0	59	27	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	38	14	10	3	10	12	65	17	30
2017	Bachelor's degree	21	33	22	8	4	2	10	62	13	51
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	34	12	10	2	4	10	71	15	49
2014	Secondary or high school graduation certificate or equivalent or less	18	29	10	25	0	0	19	57	31	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	27	26	0	10	3	10	58	11	30
2014	Bachelor's degree	32	35	14	7	2	4	6	74	10	51
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	39	14	9	4	6	6	69	15	42

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	22	18	7	2	1	0	73	9	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	35	14	9	6	0	0	70	15	82
2017	University certificate or diploma below the bachelor's level	34	33	0	20	0	13	0	76	24	15
2017	Bachelor's degree	28	40	13	9	5	5	0	71	15	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	35	14	9	5	8	1	70	15	104
2014	Secondary or high school graduation certificate or equivalent or less	29	42	21	9	0	0	0	70	9	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	36	14	12	5	5	0	67	18	91
2014	University certificate or diploma below the bachelor's level	12	35	5	18	18	12	0	53	41	17
2014	Bachelor's degree	24	40	18	9	6	3	0	66	15	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	34	10	14	9	6	0	65	24	100
2011	Secondary or high school graduation certificate or equivalent or less	28	33	17	11	3	6	2	66	15	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	39	14	9	9	5	0	66	19	98
2011	University certificate or diploma below the bachelor's level	38	44	0	6	13	0	0	81	19	16
2011	Bachelor's degree	24	32	17	14	8	5	0	59	23	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	34	17	11	4	4	1	66	16	100

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	26	23	7	4	3	0	66	11	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	40	17	9	6	0	0	68	15	82
2017	University certificate or diploma below the bachelor's level	40	39	0	14	0	7	0	85	15	15
2017	Bachelor's degree	24	43	17	9	6	2	0	67	16	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	48	13	9	3	1	1	75	12	104
2014	Secondary or high school graduation certificate or equivalent or less	28	46	19	7	0	0	0	74	7	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	40	25	6	5	5	0	61	12	91
2014	University certificate or diploma below the bachelor's level	18	34	6	6	24	12	0	59	34	17
2014	Bachelor's degree	22	45	14	9	9	1	0	68	18	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	39	14	14	6	0	0	67	20	101
2011	Secondary or high school graduation certificate or equivalent or less	33	25	23	11	6	0	2	59	17	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	35	21	8	9	1	0	61	17	99
2011	University certificate or diploma below the bachelor's level	31	25	19	6	13	6	0	60	20	16
2011	Bachelor's degree	25	42	11	12	7	2	0	69	20	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	32	15	13	5	1	1	66	19	98
2008	Secondary or high school graduation certificate or equivalent or less	46	22	16	10	4	2	0	69	14	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	35	10	15	16	5	0	58	32	62
2008	University certificate or diploma below the bachelor's level	15	54	8	15	8	0	0	69	23	13
2008	Bachelor's degree	27	33	17	9	10	3	0	61	20	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	27	16	10	4	0	2	70	14	51

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	36	18	14	3	3	0	64	18	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	35	18	15	8	5	0	56	25	82
2017	University certificate or diploma below the bachelor's level	34	40	6	13	0	7	0	79	14	15
2017	Bachelor's degree	13	42	18	14	8	5	1	58	23	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	42	22	7	10	5	0	59	18	103
2014	Secondary or high school graduation certificate or equivalent or less	19	45	24	13	0	0	0	64	13	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	35	24	12	8	10	0	52	22	91
2014	University certificate or diploma below the bachelor's level	13	35	11	18	18	6	0	50	38	17
2014	Bachelor's degree	15	35	22	17	10	2	0	51	27	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	34	18	17	8	5	0	56	26	101
2011	Secondary or high school graduation certificate or equivalent or less	25	28	20	19	3	3	2	56	23	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	38	23	16	6	3	0	53	23	99
2011	University certificate or diploma below the bachelor's level	0	63	25	6	6	0	0	63	13	16
2011	Bachelor's degree	15	41	18	13	8	5	0	58	22	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	41	17	12	8	6	0	61	21	100
2008	Secondary or high school graduation certificate or equivalent or less	31	31	18	14	2	2	2	64	17	49
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	34	21	13	13	6	0	50	28	62
2008	University certificate or diploma below the bachelor's level	8	15	23	38	0	15	0	27	45	13
2008	Bachelor's degree	8	47	14	21	9	1	0	55	31	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	33	14	22	4	4	0	59	27	51

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	40	20	6	4	7	0	68	11	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	31	21	9	10	2	0	58	20	82
2017	University certificate or diploma below the bachelor's level	27	20	13	13	0	27	0	64	19	15
2017	Bachelor's degree	22	30	18	12	8	9	1	58	22	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	25	17	7	11	8	1	61	20	104
2014	Secondary or high school graduation certificate or equivalent or less	28	35	14	14	3	3	2	67	18	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	42	18	13	11	5	0	56	25	91
2014	University certificate or diploma below the bachelor's level	13	41	17	18	12	0	0	53	30	17
2014	Bachelor's degree	17	27	22	16	12	6	0	47	30	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	24	21	13	12	7	0	50	28	101
2011	Secondary or high school graduation certificate or equivalent or less	25	39	20	9	5	0	2	65	14	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	36	22	7	10	2	0	60	18	99
2011	University certificate or diploma below the bachelor's level	19	50	19	0	13	0	0	69	13	16
2011	Bachelor's degree	26	38	12	12	9	4	0	66	22	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	36	16	10	6	6	0	66	17	99
2008	Secondary or high school graduation certificate or equivalent or less	36	26	22	8	6	2	0	63	14	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	24	24	15	13	10	0	43	30	62
2008	University certificate or diploma below the bachelor's level	8	23	38	15	0	15	0	36	18	13
2008	Bachelor's degree	19	30	20	9	15	7	0	53	26	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	39	14	14	2	6	0	69	17	51

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	37	19	14	4	3	0	62	18	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	34	19	17	7	0	2	57	24	82
2017	University certificate or diploma below the bachelor's level	33	33	6	13	0	14	0	77	16	15
2017	Bachelor's degree	16	41	17	16	7	2	1	59	24	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	39	14	16	7	3	0	62	25	104
2014	Secondary or high school graduation certificate or equivalent or less	23	35	18	19	5	0	0	58	24	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	32	20	18	9	8	0	50	29	90
2014	University certificate or diploma below the bachelor's level	18	35	12	12	18	5	0	56	32	17
2014	Bachelor's degree	12	34	15	26	10	3	0	47	38	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	35	21	12	10	0	0	57	22	101
2011	Secondary or high school graduation certificate or equivalent or less	27	33	13	16	11	0	2	60	27	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	43	22	18	5	2	0	54	24	99
2011	University certificate or diploma below the bachelor's level	7	27	27	27	13	0	0	33	40	15
2011	Bachelor's degree	12	33	17	23	12	2	0	46	36	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	33	20	15	11	2	0	53	27	100
2008	Secondary or high school graduation certificate or equivalent or less	26	30	8	26	8	2	0	57	35	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	30	26	15	18	3	0	39	34	61
2008	University certificate or diploma below the bachelor's level	8	8	31	38	8	8	0	17	50	13
2008	Bachelor's degree	6	36	16	28	14	0	0	42	42	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	22	16	28	12	0	0	44	40	50

Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	42	10	5	0	0	0	86	5	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	43	19	5	1	1	0	75	6	81
2017	University certificate or diploma below the bachelor's level	46	27	6	13	0	7	0	79	14	15
2017	Bachelor's degree	30	49	9	8	3	1	0	80	11	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	50	7	10	4	0	0	79	14	104
2014	Secondary or high school graduation certificate or equivalent or less	34	54	11	1	0	0	0	88	1	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	48	10	9	1	4	0	79	11	91
2014	University certificate or diploma below the bachelor's level	24	46	12	12	6	0	0	69	19	17
2014	Bachelor's degree	26	47	12	11	3	1	0	74	14	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	50	9	6	2	1	0	83	8	101
2011	Secondary or high school graduation certificate or equivalent or less	31	52	6	8	0	2	2	85	8	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	49	15	8	3	0	0	74	11	99
2011	University certificate or diploma below the bachelor's level	25	44	13	13	6	0	0	69	19	16
2011	Bachelor's degree	29	46	11	9	4	1	0	76	13	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	48	9	7	4	0	0	80	11	100

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	44	10	2	4	0	0	85	6	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	48	5	2	0	1	0	93	2	81
2017	University certificate or diploma below the bachelor's level	60	26	7	0	0	7	0	93	0	15
2017	Bachelor's degree	47	43	5	2	1	2	0	92	3	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	42	10	2	0	0	0	88	2	104
2014	Secondary or high school graduation certificate or equivalent or less	36	47	8	5	2	1	0	85	7	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	42	15	3	3	6	0	77	7	91
2014	University certificate or diploma below the bachelor's level	31	46	6	0	6	12	0	86	7	17
2014	Bachelor's degree	43	38	11	6	1	2	0	82	7	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	39	8	1	2	2	0	89	3	101
2011	Secondary or high school graduation certificate or equivalent or less	39	41	14	3	0	2	2	82	3	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	37	16	5	0	3	0	78	5	99
2011	University certificate or diploma below the bachelor's level	31	56	0	0	6	6	0	93	7	16
2011	Bachelor's degree	45	41	7	3	1	3	1	89	5	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	34	13	4	2	0	0	81	6	100

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	42	11	5	4	2	0	80	8	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	33	16	9	9	2	0	66	18	81
2017	University certificate or diploma below the bachelor's level	34	33	7	13	7	6	0	71	22	15
2017	Bachelor's degree	26	35	14	13	3	7	3	67	18	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	29	21	9	4	2	3	64	13	103
2014	Secondary or high school graduation certificate or equivalent or less	36	33	13	9	4	3	2	73	14	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	43	16	5	9	1	2	70	14	91
2014	University certificate or diploma below the bachelor's level	36	17	17	18	11	0	0	53	30	17
2014	Bachelor's degree	24	33	20	11	7	3	2	60	19	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	37	11	17	7	5	1	64	25	101
2011	Secondary or high school graduation certificate or equivalent or less	48	25	9	11	3	2	2	76	15	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	35	12	12	4	4	3	70	17	99
2011	University certificate or diploma below the bachelor's level	25	38	19	6	6	6	0	67	13	16
2011	Bachelor's degree	28	36	17	6	9	3	1	67	15	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	36	10	7	6	1	3	76	14	100
2008	Secondary or high school graduation certificate or equivalent or less	44	20	20	6	8	2	0	65	14	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	26	18	15	16	0	2	51	31	62
2008	University certificate or diploma below the bachelor's level	31	46	0	15	0	0	8	83	17	13
2008	Bachelor's degree	20	29	23	15	6	7	0	53	23	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	35	12	10	4	0	0	75	14	51

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	39	15	12	2	2	2	70	15	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	31	18	14	6	10	1	57	23	81
2017	University certificate or diploma below the bachelor's level	14	21	27	6	0	26	6	51	10	15
2017	Bachelor's degree	18	28	22	18	6	6	2	50	26	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	26	17	13	6	11	3	58	22	104
2014	Secondary or high school graduation certificate or equivalent or less	20	34	18	15	6	8	0	58	23	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	33	23	14	11	10	0	47	28	90
2014	University certificate or diploma below the bachelor's level	12	18	12	24	12	18	5	39	46	17
2014	Bachelor's degree	13	31	23	16	6	11	0	49	24	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	33	17	18	6	9	0	55	26	101
2011	Secondary or high school graduation certificate or equivalent or less	23	31	20	16	3	5	2	58	20	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	34	27	10	8	6	3	50	20	99
2011	University certificate or diploma below the bachelor's level	19	31	31	6	13	0	0	50	19	16
2011	Bachelor's degree	13	34	22	15	7	9	1	52	24	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	29	19	13	7	6	1	58	22	100

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	32	23	8	7	11	2	56	17	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	18	19	8	18	13	4	45	32	82
2017	University certificate or diploma below the bachelor's level	7	40	6	0	7	27	13	78	11	15
2017	Bachelor's degree	14	25	16	15	10	14	6	49	32	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	22	15	13	11	12	9	51	29	104
2014	Secondary or high school graduation certificate or equivalent or less	17	19	19	20	12	8	6	41	37	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	22	20	14	17	12	4	39	38	90
2014	University certificate or diploma below the bachelor's level	12	35	0	23	24	6	0	50	50	17
2014	Bachelor's degree	14	15	23	17	14	15	2	35	38	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	20	16	17	16	14	5	40	41	100
2011	Secondary or high school graduation certificate or equivalent or less	19	16	16	16	23	6	3	39	43	62
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	21	28	10	15	13	0	38	29	99
2011	University certificate or diploma below the bachelor's level	25	25	19	19	6	6	0	53	27	16
2011	Bachelor's degree	16	20	17	17	12	12	7	44	36	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	23	11	15	10	18	8	51	34	100

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	28	7	5	0	0	4	88	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	24	7	8	5	0	0	79	13	80
2017	University certificate or diploma below the bachelor's level	67	20	13	0	0	0	0	87	0	15
2017	Bachelor's degree	55	28	8	6	1	1	2	86	7	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	35	3	6	3	2	0	88	9	104
2014	Secondary or high school graduation certificate or equivalent or less	64	27	6	3	0	0	0	91	3	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	28	9	7	0	0	2	84	7	91
2014	University certificate or diploma below the bachelor's level	54	17	12	6	0	11	0	80	7	17
2014	Bachelor's degree	51	29	8	6	2	3	1	83	9	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	41	5	6	1	1	0	89	7	101

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	81	15	3	0	0	0	2	97	0	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	18	1	0	0	0	2	99	0	82
2017	University certificate or diploma below the bachelor's level	87	13	0	0	0	0	0	100	0	15
2017	Bachelor's degree	75	23	0	1	0	1	1	99	1	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	21	2	1	0	1	0	97	1	104
2014	Secondary or high school graduation certificate or equivalent or less	77	19	3	0	0	0	1	97	0	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	24	2	0	0	2	1	98	0	91
2014	University certificate or diploma below the bachelor's level	95	0	5	0	0	0	0	95	0	17
2014	Bachelor's degree	76	18	2	2	0	1	1	96	2	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	23	3	2	0	2	1	95	2	101
2011	Secondary or high school graduation certificate or equivalent or less	80	16	3	0	0	0	2	97	0	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	20	5	1	0	0	2	94	1	98
2011	University certificate or diploma below the bachelor's level	75	25	0	0	0	0	0	100	0	16
2011	Bachelor's degree	75	16	4	0	1	1	3	95	1	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	17	4	0	0	0	3	96	0	99
2008	Secondary or high school graduation certificate or equivalent or less	60	28	8	0	0	2	2	92	0	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	19	15	3	5	3	3	76	9	62
2008	University certificate or diploma below the bachelor's level	31	31	23	8	0	8	0	67	8	13
2008	Bachelor's degree	47	17	12	6	5	6	8	74	12	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	29	10	2	6	0	10	80	9	51

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	30	9	3	2	3	0	85	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	6	7	2	7	0	84	10	82
2017	University certificate or diploma below the bachelor's level	46	40	13	0	0	0	0	87	0	15
2017	Bachelor's degree	39	36	9	8	4	4	0	78	13	166
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	12	5	3	3	1	80	8	104
2014	Secondary or high school graduation certificate or equivalent or less	56	26	6	6	3	2	2	85	9	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	36	10	7	3	4	2	79	10	91
2014	University certificate or diploma below the bachelor's level	24	39	12	6	13	6	0	67	20	17
2014	Bachelor's degree	37	33	10	8	8	1	2	72	17	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	31	8	9	6	4	1	76	16	101
2011	Secondary or high school graduation certificate or equivalent or less	34	41	8	8	3	0	6	80	12	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	34	17	6	4	0	0	72	10	98
2011	University certificate or diploma below the bachelor's level	31	31	25	0	6	0	6	67	7	16
2011	Bachelor's degree	32	39	12	11	6	1	0	71	17	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	33	13	10	6	1	1	70	16	100
2008	Secondary or high school graduation certificate or equivalent or less	22	38	18	8	10	2	2	63	19	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	35	15	26	19	0	0	40	45	62
2008	University certificate or diploma below the bachelor's level	15	23	23	31	8	0	0	38	38	13
2008	Bachelor's degree	10	24	24	21	17	2	0	36	39	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	41	24	16	8	0	0	53	24	51

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	25	9	13	16	0	12	57	33	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	37	11	11	10	4	5	65	23	82
2017	University certificate or diploma below the bachelor's level	20	48	0	6	6	13	7	85	15	15
2017	Bachelor's degree	22	27	14	17	15	3	2	51	34	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	21	16	19	16	3	2	46	37	104
2014	Secondary or high school graduation certificate or equivalent or less	22	34	9	16	15	1	3	59	32	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	28	17	15	16	3	5	47	34	91
2014	University certificate or diploma below the bachelor's level	18	5	24	23	31	0	0	23	53	17
2014	Bachelor's degree	16	21	20	13	25	4	1	39	40	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	19	7	22	31	4	4	34	58	101
2011	Secondary or high school graduation certificate or equivalent or less	10	22	14	17	25	2	10	36	48	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	18	23	19	27	1	1	29	47	99
2011	University certificate or diploma below the bachelor's level	6	13	31	19	25	0	6	20	47	16
2011	Bachelor's degree	17	20	14	20	25	3	1	39	47	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	18	13	23	31	1	5	28	58	99
2008	Secondary or high school graduation certificate or equivalent or less	8	30	24	10	24	2	2	40	35	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	26	15	23	26	2	3	34	51	62
2008	University certificate or diploma below the bachelor's level	0	38	8	8	38	0	8	42	50	13
2008	Bachelor's degree	13	24	10	22	30	0	0	37	52	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	25	12	18	22	2	4	46	42	51

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	38	25	3	2	0	0	70	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	43	17	7	2	4	1	73	9	82
2017	University certificate or diploma below the bachelor's level	28	53	7	0	6	6	0	87	6	15
2017	Bachelor's degree	23	41	19	8	5	3	1	66	13	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	46	19	3	6	2	0	72	8	104

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	28	15	0	3	0	0	82	3	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	39	13	3	1	2	0	83	4	82
2017	University certificate or diploma below the bachelor's level	59	21	7	0	6	0	7	86	7	14
2017	Bachelor's degree	37	40	12	3	2	4	1	81	6	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	32	16	10	3	2	1	70	14	104
2014	Secondary or high school graduation certificate or equivalent or less	49	29	12	4	1	5	0	82	6	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	38	9	3	0	7	0	86	3	91
2014	University certificate or diploma below the bachelor's level	36	35	6	6	11	6	0	75	18	17
2014	Bachelor's degree	39	33	14	6	4	5	0	75	11	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	39	13	6	2	5	0	78	9	101

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	36	13	0	2	0	0	85	2	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	46	5	1	0	4	0	94	1	82
2017	University certificate or diploma below the bachelor's level	74	26	0	0	0	0	0	100	0	15
2017	Bachelor's degree	38	44	11	3	1	1	1	84	5	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	41	19	4	1	2	0	76	5	103
2014	Secondary or high school graduation certificate or equivalent or less	43	43	7	3	2	2	0	88	6	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	37	11	5	1	6	0	82	7	91
2014	University certificate or diploma below the bachelor's level	47	24	18	5	0	0	6	75	6	17
2014	Bachelor's degree	32	40	14	6	4	3	0	74	11	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	43	16	5	3	4	0	76	8	101
2011	Secondary or high school graduation certificate or equivalent or less	44	29	16	3	5	2	2	75	8	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	41	17	4	1	1	1	77	5	99
2011	University certificate or diploma below the bachelor's level	31	50	6	0	6	6	0	87	7	16
2011	Bachelor's degree	39	35	13	6	4	2	1	76	10	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	45	13	5	0	2	0	81	5	99

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	30	7	4	2	0	0	88	6	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	34	8	1	2	0	0	88	3	82
2017	University certificate or diploma below the bachelor's level	73	27	0	0	0	0	0	100	0	15
2017	Bachelor's degree	48	41	6	3	2	0	0	89	5	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	39	10	2	2	0	0	86	4	104
2014	Secondary or high school graduation certificate or equivalent or less	48	41	4	2	5	0	0	89	6	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	34	6	2	4	0	0	87	7	91
2014	University certificate or diploma below the bachelor's level	42	35	6	0	11	0	6	82	12	17
2014	Bachelor's degree	41	46	7	4	2	0	0	86	6	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	41	13	7	3	0	0	78	9	101
2011	Secondary or high school graduation certificate or equivalent or less	46	29	16	6	2	0	2	76	8	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	36	14	4	3	1	0	78	7	98
2011	University certificate or diploma below the bachelor's level	31	44	19	0	0	6	0	80	0	16
2011	Bachelor's degree	45	39	5	6	5	0	0	84	11	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	39	11	5	1	0	0	83	6	100
2008	Secondary or high school graduation certificate or equivalent or less	48	32	8	6	6	0	0	80	12	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	48	11	3	10	0	0	75	13	61
2008	University certificate or diploma below the bachelor's level	15	46	23	8	0	0	8	67	8	13
2008	Bachelor's degree	30	42	16	9	2	0	0	72	12	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	32	16	6	2	0	0	76	8	50

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	31	11	7	4	0	0	78	12	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	37	17	2	2	0	0	79	5	82
2017	University certificate or diploma below the bachelor's level	53	47	0	0	0	0	0	100	0	15
2017	Bachelor's degree	38	41	13	5	3	0	0	78	8	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	40	15	6	3	1	0	76	8	104
2014	Secondary or high school graduation certificate or equivalent or less	31	43	20	0	4	2	0	76	4	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	51	10	5	5	1	0	80	11	91
2014	University certificate or diploma below the bachelor's level	41	23	18	6	11	0	0	65	18	17
2014	Bachelor's degree	25	41	20	10	4	0	0	66	14	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	35	12	19	4	2	0	65	23	101
2011	Secondary or high school graduation certificate or equivalent or less	30	28	28	6	6	0	2	59	13	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	36	20	9	4	1	0	66	13	98
2011	University certificate or diploma below the bachelor's level	38	31	6	13	6	6	0	73	20	16
2011	Bachelor's degree	24	44	15	10	7	0	0	67	18	135
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	36	14	13	6	2	0	66	20	99

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	28	11	2	6	0	0	81	8	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	46	8	4	3	0	0	85	7	82
2017	University certificate or diploma below the bachelor's level	60	40	0	0	0	0	0	100	0	15
2017	Bachelor's degree	37	43	8	8	4	0	0	80	12	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	42	14	5	4	0	0	78	8	103
2014	Secondary or high school graduation certificate or equivalent or less	26	58	12	2	2	0	0	84	4	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	49	10	8	3	1	0	78	12	91
2014	University certificate or diploma below the bachelor's level	29	35	18	6	11	0	0	64	18	17
2014	Bachelor's degree	27	43	14	13	3	0	0	70	16	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	29	9	19	4	3	0	67	24	100
2011	Secondary or high school graduation certificate or equivalent or less	35	24	24	13	3	0	2	60	16	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	45	15	8	3	1	0	73	11	99
2011	University certificate or diploma below the bachelor's level	38	25	19	6	13	0	0	63	19	16
2011	Bachelor's degree	28	45	12	9	6	0	0	73	15	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	39	12	15	3	0	0	70	18	100
2008	Secondary or high school graduation certificate or equivalent or less	34	44	6	10	6	0	0	78	16	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	32	24	11	11	0	0	53	23	62
2008	University certificate or diploma below the bachelor's level	23	38	8	31	0	0	0	62	31	13
2008	Bachelor's degree	21	42	22	10	5	0	0	63	15	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	39	16	10	4	0	0	71	14	51

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	22	24	5	1	3	2	67	7	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	24	21	5	6	7	0	66	11	82
2017	University certificate or diploma below the bachelor's level	60	14	20	0	0	7	0	79	0	15
2017	Bachelor's degree	32	22	19	16	6	4	1	56	24	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	27	16	12	6	4	0	64	19	104
2014	Secondary or high school graduation certificate or equivalent or less	34	34	18	4	8	2	0	69	12	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	29	18	7	8	6	2	62	17	91
2014	University certificate or diploma below the bachelor's level	30	18	18	12	11	5	6	54	26	17
2014	Bachelor's degree	22	25	17	16	12	7	1	51	31	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	18	15	16	15	6	1	50	33	101
2011	Secondary or high school graduation certificate or equivalent or less	31	19	14	19	14	2	2	52	34	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	26	19	15	9	3	0	55	25	99
2011	University certificate or diploma below the bachelor's level	25	25	19	6	19	6	0	53	27	16
2011	Bachelor's degree	26	25	19	12	13	4	1	53	27	137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	20	19	15	11	3	1	53	27	100
2008	Secondary or high school graduation certificate or equivalent or less	34	28	14	16	6	2	0	63	22	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	27	26	13	18	3	0	42	32	62
2008	University certificate or diploma below the bachelor's level	38	31	0	15	15	0	0	69	31	13
2008	Bachelor's degree	21	28	17	19	12	3	0	51	31	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	25	18	27	6	4	0	47	35	51

Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	44	28	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	40	32	82
2017	University certificate or diploma below the bachelor's level	13	40	46	15
2017	Bachelor's degree	30	29	41	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	39	33	104
2014	Secondary or high school graduation certificate or equivalent or less	26	37	37	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	39	30	91
2014	University certificate or diploma below the bachelor's level	47	12	41	17
2014	Bachelor's degree	37	23	40	149
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	28	23	101
2011	Secondary or high school graduation certificate or equivalent or less	34	27	39	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	30	34	99
2011	University certificate or diploma below the bachelor's level	53	27	20	15
2011	Bachelor's degree	35	24	40	136
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	25	29	100

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	18	26	0	26	12	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	17	34	0	10	25	23
2017	Bachelor's degree	8	24	46	0	19	4	50
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	11	63	10	6	3	30
2014	Secondary or high school graduation certificate or equivalent or less	20	18	23	0	9999	39	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	35	27	7	9999	24	29
2014	Bachelor's degree	4	14	71	4	9999	8	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	17	62	4	9999	2	49
2011	Secondary or high school graduation certificate or equivalent or less	23	9	41	5	9999	23	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	20	63	9	9999	3	35
2011	Bachelor's degree	2	13	67	6	9999	13	48
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	9	67	7	9999	7	46

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	89	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	80	81
2017	Bachelor's degree	15	85	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	104
2014	Secondary or high school graduation certificate or equivalent or less	23	77	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	88	90
2014	Bachelor's degree	12	88	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	81	101

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	16
2017	Bachelor's degree	55	25
2014	Secondary or high school graduation certificate or equivalent or less	81	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	11
2014	Bachelor's degree	62	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	20

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	16
2017	Bachelor's degree	56	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	90	11
2014	Secondary or high school graduation certificate or equivalent or less	57	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	11
2014	Bachelor's degree	71	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	20

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16
2017	Bachelor's degree	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11
2014	Secondary or high school graduation certificate or equivalent or less	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11
2014	Secondary or high school graduation certificate or equivalent or less	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	16
2017	Bachelor's degree	36	25
2014	Bachelor's degree	50	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	20

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	16
2017	Bachelor's degree	43	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	11
2014	Bachelor's degree	43	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	20

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	16
2017	Bachelor's degree	32	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	11
2014	Secondary or high school graduation certificate or equivalent or less	40	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	11
2014	Bachelor's degree	40	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	20

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	16
2017	Bachelor's degree	32	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	11
2014	Secondary or high school graduation certificate or equivalent or less	49	13
2014	Bachelor's degree	27	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	20

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	41	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	11
2014	Bachelor's degree	28	18

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	16
2017	Bachelor's degree	57	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	11
2014	Secondary or high school graduation certificate or equivalent or less	74	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	11
2014	Bachelor's degree	61	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	20

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	16
2017	Bachelor's degree	32	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	11
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	20

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16
2017	Bachelor's degree	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11
2014	Secondary or high school graduation certificate or equivalent or less	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	18

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	19	25
2014	Secondary or high school graduation certificate or equivalent or less	0	13

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	16

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	16
2017	Bachelor's degree	32	25
2014	Secondary or high school graduation certificate or equivalent or less	47	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	11
2014	Bachelor's degree	45	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	20

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	20	25
2014	Secondary or high school graduation certificate or equivalent or less	45	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	20

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	16
2014	Bachelor's degree	29	18

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	16
2017	Bachelor's degree	80	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	11
2014	Secondary or high school graduation certificate or equivalent or less	55	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	11
2014	Bachelor's degree	57	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	20

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	16
2017	Bachelor's degree	40	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	11

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11
2014	Secondary or high school graduation certificate or equivalent or less	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	25
2014	Bachelor's degree	0	18

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	25
2014	Secondary or high school graduation certificate or equivalent or less	0	13

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	16
2014	Secondary or high school graduation certificate or equivalent or less	32	13
2014	Bachelor's degree	27	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	20

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	24	25
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	18

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10
2014	Secondary or high school graduation certificate or equivalent or less	0	10

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	37	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	10

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	20	25
2014	Secondary or high school graduation certificate or equivalent or less	0	10

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	28	25
2014	Bachelor's degree	29	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	15
2017	Bachelor's degree	48	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	10
2014	Bachelor's degree	40	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	18

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15
2017	Bachelor's degree	25
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10
2014	Bachelor's degree	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	15
2017	Bachelor's degree	61	25
2014	Secondary or high school graduation certificate or equivalent or less	67	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	10
2014	Bachelor's degree	63	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	18

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15
2017	Bachelor's degree	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	21	16
2017	Bachelor's degree	87	13	26
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	91	9	11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	22	18	4	4	23	9	63	10	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	12	20	5	2	34	6	54	12	82
2017	University certificate or diploma below the bachelor's level	21	0	13	0	7	52	7	51	17	15
2017	Bachelor's degree	15	15	15	8	1	32	14	56	17	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	14	17	9	4	36	11	45	23	104
2014	Secondary or high school graduation certificate or equivalent or less	19	19	28	8	4	17	6	49	15	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	21	23	5	2	31	4	54	11	91
2014	University certificate or diploma below the bachelor's level	12	17	18	12	11	23	6	42	33	17
2014	Bachelor's degree	11	19	17	4	6	30	12	52	18	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	14	16	7	7	35	13	42	27	101

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	31	23	2	4	9	0	69	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	30	11	4	5	18	1	77	10	82
2017	University certificate or diploma below the bachelor's level	21	19	20	0	7	20	13	60	10	15
2017	Bachelor's degree	20	33	16	11	1	14	5	65	15	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	31	20	9	5	16	1	60	16	103
2014	Secondary or high school graduation certificate or equivalent or less	27	32	21	2	6	9	3	67	9	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	37	21	2	3	13	0	70	6	91
2014	University certificate or diploma below the bachelor's level	12	36	12	6	18	17	0	57	28	17
2014	Bachelor's degree	18	30	21	5	4	19	1	61	12	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	28	18	5	9	14	2	62	17	101
2011	Secondary or high school graduation certificate or equivalent or less	43	27	14	8	3	3	2	73	12	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	37	15	4	3	4	0	77	7	98
2011	University certificate or diploma below the bachelor's level	38	38	13	0	6	6	0	80	7	16
2011	Bachelor's degree	38	35	15	4	3	5	0	77	7	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	32	12	5	3	4	0	79	9	98

Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	39	13	6	0	3	5	78	7	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	42	14	5	1	1	9	77	7	82
2017	University certificate or diploma below the bachelor's level	41	46	0	6	6	0	0	87	13	15
2017	Bachelor's degree	17	47	13	10	4	2	6	70	16	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	44	11	11	3	0	10	72	16	103
2014	Secondary or high school graduation certificate or equivalent or less	30	49	4	4	0	7	6	90	5	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	57	9	4	4	4	9	81	10	91
2014	University certificate or diploma below the bachelor's level	12	53	18	12	0	5	0	69	12	17
2014	Bachelor's degree	18	43	13	11	4	1	9	69	17	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	46	12	4	5	0	17	75	10	101
2011	Secondary or high school graduation certificate or equivalent or less	38	41	8	3	2	2	6	86	5	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	56	13	3	2	0	2	81	5	99
2011	University certificate or diploma below the bachelor's level	19	56	13	0	0	0	13	86	0	16
2011	Bachelor's degree	22	42	13	13	2	1	7	69	17	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	47	10	6	1	0	14	80	8	100
2008	Secondary or high school graduation certificate or equivalent or less	38	30	8	8	4	4	8	77	14	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	50	15	6	3	5	5	73	11	62
2008	University certificate or diploma below the bachelor's level	15	38	23	15	0	0	8	58	17	13
2008	Bachelor's degree	22	51	12	7	0	0	8	80	8	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	51	8	6	2	0	10	83	9	51

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	22	23	0	4	19	15	59	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	13	22	2	4	38	10	46	11	82
2017	University certificate or diploma below the bachelor's level	0	39	20	0	0	34	7	67	0	15
2017	Bachelor's degree	9	15	22	8	4	29	13	42	20	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	21	28	3	2	28	11	46	8	103
2014	Secondary or high school graduation certificate or equivalent or less	9	26	21	6	7	16	15	51	18	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	25	24	3	1	29	11	54	6	91
2014	University certificate or diploma below the bachelor's level	0	17	36	12	6	23	6	24	25	17
2014	Bachelor's degree	5	17	23	9	4	29	12	38	23	147
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	16	18	7	1	39	15	43	18	101
2011	Secondary or high school graduation certificate or equivalent or less	14	29	13	10	2	22	11	64	17	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	22	26	6	3	29	4	47	14	99
2011	University certificate or diploma below the bachelor's level	6	6	19	6	6	38	19	29	29	16
2011	Bachelor's degree	4	15	23	9	3	36	10	36	22	136
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	18	19	6	0	41	12	47	13	100

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	37	8	0	2	10	5	88	2	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	25	8	1	2	13	8	85	4	82
2017	University certificate or diploma below the bachelor's level	61	26	0	0	7	6	0	93	7	15
2017	Bachelor's degree	38	27	14	3	1	8	9	79	5	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	32	11	1	0	11	12	84	1	104
2014	Secondary or high school graduation certificate or equivalent or less	32	38	9	3	2	11	6	83	6	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	33	9	4	0	17	9	82	6	91
2014	University certificate or diploma below the bachelor's level	30	29	18	0	6	18	0	71	7	17
2014	Bachelor's degree	28	27	18	5	1	14	9	70	7	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	32	6	4	1	11	17	86	7	101
2011	Secondary or high school graduation certificate or equivalent or less	38	34	13	5	2	3	6	79	7	64
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	36	11	1	1	6	2	86	2	99
2011	University certificate or diploma below the bachelor's level	25	19	13	13	6	13	13	58	25	16
2011	Bachelor's degree	41	30	8	4	3	8	7	83	8	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	26	10	5	2	6	13	79	9	100
2008	Secondary or high school graduation certificate or equivalent or less	50	20	14	0	2	6	8	81	2	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	27	18	6	0	15	5	70	8	62
2008	University certificate or diploma below the bachelor's level	31	38	15	0	0	8	8	82	0	13
2008	Bachelor's degree	24	42	21	1	0	3	8	75	1	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	39	8	8	0	10	10	80	10	51

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	34	14	2	0	12	5	81	2	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	27	10	3	1	16	7	83	5	82
2017	University certificate or diploma below the bachelor's level	48	39	0	0	0	13	0	100	0	15
2017	Bachelor's degree	34	29	16	2	1	10	9	77	3	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	31	12	2	1	14	11	81	4	104
2014	Secondary or high school graduation certificate or equivalent or less	30	38	12	5	0	9	6	80	6	62
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	34	12	2	1	17	9	79	4	90
2014	University certificate or diploma below the bachelor's level	24	35	12	5	6	18	0	71	14	17
2014	Bachelor's degree	21	29	20	5	1	18	7	67	7	147
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	29	9	1	3	16	15	81	6	101
2011	Secondary or high school graduation certificate or equivalent or less	37	27	17	8	0	5	6	71	9	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	43	10	3	0	7	2	86	3	99
2011	University certificate or diploma below the bachelor's level	25	25	13	13	0	13	13	67	17	16
2011	Bachelor's degree	32	30	15	3	3	12	5	75	7	135
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	24	13	5	1	9	12	76	8	100
2008	Secondary or high school graduation certificate or equivalent or less	46	24	12	4	2	4	8	80	7	50
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	40	10	8	5	15	3	73	16	62
2008	University certificate or diploma below the bachelor's level	38	23	8	15	0	15	0	73	18	13
2008	Bachelor's degree	28	36	17	5	3	3	7	71	9	86
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	27	12	8	4	4	12	72	14	51

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	92	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	93	80
2017	Bachelor's degree	8	92	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	104
2014	Secondary or high school graduation certificate or equivalent or less	12	88	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	91	91
2014	Bachelor's degree	13	87	147

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	36	14
2014	Bachelor's degree	40	18

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	72	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	90	10
2014	Bachelor's degree	72	18

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10
2014	Bachelor's degree	18

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10
2014	Bachelor's degree	18

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10
2014	Bachelor's degree	18

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	Total responses
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10
2014	Bachelor's degree	18

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	37	14
2014	Bachelor's degree	38	18

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10
2014	Bachelor's degree	18

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	14
2014	Bachelor's degree	0	18

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	14
2014	Bachelor's degree	0	18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	42	14
2014	Bachelor's degree	29	18

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2014	Bachelor's degree	0	19

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Bachelor's degree	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10
2014	Bachelor's degree	19

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10
2014	Bachelor's degree	0	19

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	77	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	10
2014	Bachelor's degree	64	19

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	38	13

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	Total responses
2017	Bachelor's degree	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10
2014	Bachelor's degree	19

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	62	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	10
2014	Bachelor's degree	31	19

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Bachelor's degree	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10
2014	Bachelor's degree	19

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	55	13
2014	Bachelor's degree	64	19

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	92	8	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	89	11	10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	16	24	2	2	27	6	59	5	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	11	16	1	4	35	10	61	9	82
2017	University certificate or diploma below the bachelor's level	21	0	14	6	0	45	13	51	16	15
2017	Bachelor's degree	15	16	16	4	1	37	12	60	9	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	16	12	4	3	43	14	55	16	104
2014	Secondary or high school graduation certificate or equivalent or less	22	25	26	2	4	17	4	60	7	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	15	24	2	2	35	4	54	7	91
2014	University certificate or diploma below the bachelor's level	6	30	12	0	6	40	6	66	12	17
2014	Bachelor's degree	11	13	18	6	3	41	9	47	17	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	10	17	1	2	49	11	50	7	101

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	35	17	2	2	14	1	76	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	29	12	2	4	20	3	77	8	82
2017	University certificate or diploma below the bachelor's level	34	6	20	0	0	19	20	67	0	15
2017	Bachelor's degree	28	29	14	3	3	19	4	75	8	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	34	14	9	3	18	2	68	14	102
2014	Secondary or high school graduation certificate or equivalent or less	36	26	20	4	4	8	3	69	9	62
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	29	23	2	2	16	2	66	5	91
2014	University certificate or diploma below the bachelor's level	12	41	12	0	12	22	0	69	16	17
2014	Bachelor's degree	17	29	19	4	3	25	2	63	10	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	34	12	3	1	23	3	78	5	101
2011	Secondary or high school graduation certificate or equivalent or less	41	32	14	5	2	3	3	78	7	63
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	42	9	2	2	7	0	86	4	98
2011	University certificate or diploma below the bachelor's level	50	19	6	0	0	25	0	92	0	16
2011	Bachelor's degree	36	37	17	4	1	5	0	77	5	138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	30	8	3	1	9	0	87	4	99

Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	29	18	20	7	0	3	54	28	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	30	16	16	14	0	1	54	30	82
2017	University certificate or diploma below the bachelor's level	40	13	13	6	28	0	0	53	34	15
2017	Bachelor's degree	28	27	19	12	13	1	2	55	26	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	28	17	11	9	1	2	61	21	104

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	29	15	6	11	0	2	67	17	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	27	21	17	8	1	1	53	26	81
2017	University certificate or diploma below the bachelor's level	27	27	19	13	14	0	0	53	27	15
2017	Bachelor's degree	23	24	29	16	7	0	1	48	24	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	31	32	11	10	0	1	47	21	104

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	21	22	8	6	0	5	63	14	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	28	19	13	6	1	0	61	19	81
2017	University certificate or diploma below the bachelor's level	40	13	13	20	14	0	0	53	34	15
2017	Bachelor's degree	25	31	25	8	9	1	2	58	17	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	39	22	8	10	1	1	60	17	104

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	27	15	8	8	0	3	67	17	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	30	14	17	11	2	1	57	29	81
2017	University certificate or diploma below the bachelor's level	27	26	20	7	20	0	0	53	27	15
2017	Bachelor's degree	23	26	21	18	10	1	2	50	28	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	30	30	11	11	1	1	47	23	104

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	23	3	6	8	0	3	82	15	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	29	16	4	4	2	9	73	9	81
2017	University certificate or diploma below the bachelor's level	60	13	13	0	14	0	0	73	14	15
2017	Bachelor's degree	50	26	13	6	1	0	3	79	7	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	35	14	5	2	0	7	78	7	104

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	27	15	10	1	4	72	12	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	25	18	11	6	0	65	17	82
2017	University certificate or diploma below the bachelor's level	53	7	33	0	7	0	60	7	15
2017	Bachelor's degree	33	35	19	10	3	1	68	13	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	36	21	10	8	1	61	18	104

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	31	16	5	2	0	2	76	7	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	30	16	11	2	1	4	69	14	81
2017	University certificate or diploma below the bachelor's level	41	19	7	19	14	0	0	61	32	15
2017	Bachelor's degree	20	37	25	8	7	1	2	59	15	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	25	30	9	6	0	2	53	16	104

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	30	19	6	5	0	2	69	11	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	28	21	18	4	0	1	57	22	81
2017	University certificate or diploma below the bachelor's level	47	19	13	13	7	0	0	66	20	15
2017	Bachelor's degree	21	27	32	12	6	1	1	49	19	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	30	33	14	4	0	1	49	18	104

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	35	10	10	2	2	77	13	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	27	21	13	8	0	58	21	80
2017	University certificate or diploma below the bachelor's level	27	19	27	6	20	0	47	26	15
2017	Bachelor's degree	26	33	21	11	8	1	59	19	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	25	24	15	6	1	55	21	103

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	30	16	5	0	2	2	79	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	31	17	6	5	1	0	71	11	81
2017	University certificate or diploma below the bachelor's level	66	6	13	7	7	0	0	73	14	15
2017	Bachelor's degree	33	33	20	10	2	1	1	67	13	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	28	26	5	4	0	2	65	9	104

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	22	7	2	0	3	91	2	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	26	5	5	3	1	87	8	82
2017	University certificate or diploma below the bachelor's level	60	20	20	0	0	0	80	0	15
2017	Bachelor's degree	64	18	12	2	2	2	84	4	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	20	6	6	2	3	86	9	104

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	76	13	3	2	2	0	5	93	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	12	5	4	1	0	2	90	5	80
2017	University certificate or diploma below the bachelor's level	66	13	7	0	7	6	0	85	7	15
2017	Bachelor's degree	71	11	6	4	3	2	3	86	8	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	16	4	5	5	0	3	86	10	102

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	23	18	0	5	0	3	76	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	27	7	5	2	0	2	85	8	81
2017	University certificate or diploma below the bachelor's level	53	20	7	0	20	0	0	73	20	15
2017	Bachelor's degree	51	33	7	3	4	1	1	86	7	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	36	10	4	2	0	2	84	6	104

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	23	9	0	4	5	87	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	13	10	3	3	4	83	6	81
2017	University certificate or diploma below the bachelor's level	67	13	13	0	6	0	80	6	15
2017	Bachelor's degree	55	22	11	5	7	1	78	11	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	22	9	4	5	3	82	9	104

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	10	6	2	4	0	15	87	6	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	10	6	3	0	0	16	90	3	81
2017	University certificate or diploma below the bachelor's level	59	14	0	6	0	0	20	92	8	15
2017	Bachelor's degree	56	15	5	3	1	1	18	89	5	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	19	10	2	3	1	23	81	6	104

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	76	12	7	0	0	0	5	93	0	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	12	7	0	1	0	11	90	1	81
2017	University certificate or diploma below the bachelor's level	73	14	13	0	0	0	0	87	0	15
2017	Bachelor's degree	73	12	4	1	2	1	6	91	4	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	21	8	0	0	0	7	91	0	102

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	14	12	3	8	0	6	75	12	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	26	5	4	6	1	5	84	11	81
2017	University certificate or diploma below the bachelor's level	53	14	0	6	13	0	13	77	23	15
2017	Bachelor's degree	48	18	12	9	12	1	1	67	21	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	21	14	7	9	0	4	69	16	104

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	32	9	3	2	0	2	86	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	20	10	4	1	0	4	84	5	81
2017	University certificate or diploma below the bachelor's level	66	13	20	0	0	0	0	80	0	15
2017	Bachelor's degree	55	26	10	4	2	1	2	84	6	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	31	8	6	1	1	4	84	7	103

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	28	36	11	2	0	0	51	13	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	47	24	13	6	1	0	56	19	82
2017	University certificate or diploma below the bachelor's level	20	40	27	14	0	0	0	59	14	15
2017	Bachelor's degree	13	34	38	9	6	0	0	47	15	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	33	42	14	3	0	1	40	17	104

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	15	33	32	14	2	47	20	57
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	19	26	32	19	0	51	23	82
2017	University certificate or diploma below the bachelor's level	0	22	28	29	21	0	50	22	14
2017	Bachelor's degree	4	19	38	26	14	0	40	23	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	15	45	21	12	1	34	21	104

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	43	20	3	4	5	0	71	7	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	27	26	5	6	11	0	59	12	82
2017	University certificate or diploma below the bachelor's level	33	21	20	13	7	7	0	57	21	15
2017	Bachelor's degree	14	35	20	15	6	8	1	54	24	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	37	23	11	5	8	2	57	18	104

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	39	24	7	4	1	0	65	11	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	44	17	9	7	4	0	65	17	82
2017	University certificate or diploma below the bachelor's level	26	41	13	7	7	6	0	71	14	15
2017	Bachelor's degree	15	45	19	12	7	2	0	62	19	167
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	41	22	9	6	3	1	62	16	103

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	87	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	89	82
2017	Bachelor's degree	11	89	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	104
2014	Secondary or high school graduation certificate or equivalent or less	17	83	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	90	90
2014	Bachelor's degree	9	91	148
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	82	101

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	79	21	19
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	28	11
2014	Secondary or high school graduation certificate or equivalent or less	73	27	10
2014	Bachelor's degree	75	25	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	89	11	19

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	53	40	0	7	0	0	0	93	7	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	18	0	13	0	0	0	87	13	17

Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	19	24	8	5	3	3	40	60	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	20	18	9	5	9	2	41	59	82
2017	University certificate or diploma below the bachelor's level	33	20	34	6	6	0	0	33	67	15
2017	Bachelor's degree	35	23	20	8	7	5	2	38	62	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	29	28	9	5	2	1	28	72	104

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	34
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	41
2017	University certificate or diploma below the bachelor's level	49	10
2017	Bachelor's degree	22	96
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	72

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	34
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	41
2017	University certificate or diploma below the bachelor's level	9	10
2017	Bachelor's degree	27	96
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	72

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	34
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	41
2017	University certificate or diploma below the bachelor's level	21	10
2017	Bachelor's degree	18	96
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	72

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	34
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	41
2017	University certificate or diploma below the bachelor's level	29	10
2017	Bachelor's degree	48	96
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	72

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	34
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	41
2017	University certificate or diploma below the bachelor's level	0	10
2017	Bachelor's degree	3	96
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	72

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	34
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	41
2017	University certificate or diploma below the bachelor's level	30	10
2017	Bachelor's degree	43	96
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	72

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	72	15	11	0	3	34
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	55	26	9	2	5	43
2017	University certificate or diploma below the bachelor's level	10	29	10	20	10	21	10
2017	Bachelor's degree	8	51	19	11	3	9	93
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	58	15	13	6	5	71

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	36	14	8	6	0	5	70	15	34
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	34	15	9	9	3	12	61	22	43
2017	Bachelor's degree	11	37	12	18	6	2	13	57	29	97
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	36	7	15	10	0	8	66	27	73

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	27	12	14	21	3	13	43	42	34
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	26	16	2	21	3	23	47	31	43
2017	University certificate or diploma below the bachelor's level	10	40	10	0	30	0	10	56	34	10
2017	Bachelor's degree	3	11	17	15	20	1	33	22	52	97
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	11	9	13	23	6	31	27	57	73

Report a problem or mistake on this page

Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me