2017 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 61 7 9 0 0 0 84 9 13
2017 Language of service - Both English and French 42 52 4 2 0 0 0 94 2 99
2014 Language of service - English only 37 50 0 7 6 0 0 87 13 16
2014 Language of service - Both English and French 31 47 7 12 4 0 0 78 15 83
2011 Language of service - English only 25 63 6 6 0 0 0 88 6 16
2011 Language of service - Both English and French 37 54 2 4 1 0 1 92 5 94
2008 Language of service - Both English and French 42 44 12 2 0 0 0 86 2 66

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 54 46 0 0 0 0 0 100 0 13
2017 Language of service - Both English and French 62 30 3 4 1 0 0 92 5 99
2014 Language of service - English only 56 44 0 0 0 0 0 100 0 16
2014 Language of service - Both English and French 55 31 6 7 0 1 0 87 7 82
2011 Language of service - English only 75 19 6 0 0 0 0 94 0 16
2011 Language of service - Both English and French 69 24 5 1 0 0 1 93 1 93
2008 Language of service - Both English and French 62 30 6 2 0 0 0 92 2 66

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 47 37 9 0 7 0 0 84 7 13
2017 Language of service - Both English and French 44 25 14 10 5 0 1 71 15 98
2014 Language of service - English only 67 19 13 0 0 0 0 87 0 16
2014 Language of service - Both English and French 41 38 6 11 2 0 1 80 14 83
2011 Language of service - English only 69 25 6 0 0 0 0 94 0 16
2011 Language of service - Both English and French 55 24 6 10 3 0 1 81 13 94
2008 Language of service - Both English and French 47 38 8 2 5 0 2 86 6 66

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 44 8 15 9 0 0 68 24 13
2017 Language of service - Both English and French 45 39 4 8 3 0 1 85 11 99
2014 Language of service - English only 50 31 13 6 0 0 0 80 6 16
2014 Language of service - Both English and French 38 28 8 11 15 0 0 66 26 83
2011 Language of service - English only 38 13 6 38 6 0 0 50 44 16
2011 Language of service - Both English and French 41 39 5 5 7 0 1 82 13 94

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 59 9 9 8 0 0 74 17 13
2017 Language of service - Both English and French 38 42 11 8 0 0 1 81 8 99
2014 Language of service - English only 37 38 0 13 12 0 0 75 25 16
2014 Language of service - Both English and French 30 41 18 6 3 1 1 73 9 83
2011 Language of service - English only 44 31 6 13 0 0 6 80 13 16
2011 Language of service - Both English and French 42 37 8 5 3 0 4 82 9 95
2008 Language of service - Both English and French 21 44 17 9 8 2 0 66 17 66

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 44 0 8 26 0 0 67 33 13
2017 Language of service - Both English and French 42 39 14 4 1 0 0 81 5 99
2014 Language of service - English only 26 43 13 19 0 0 0 68 19 16
2014 Language of service - Both English and French 30 47 11 11 1 0 0 77 12 83
2011 Language of service - English only 19 69 6 6 0 0 0 88 6 16
2011 Language of service - Both English and French 34 33 18 11 3 0 1 68 14 94
2008 Language of service - Both English and French 39 35 14 9 3 0 0 74 12 66

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 60 7 8 18 0 0 67 26 13
2017 Language of service - Both English and French 44 34 12 7 3 0 0 78 10 99
2014 Language of service - English only 44 25 6 25 0 0 0 69 25 16
2014 Language of service - Both English and French 40 35 16 9 0 0 0 75 9 83
2011 Language of service - English only 50 38 6 6 0 0 0 88 6 16
2011 Language of service - Both English and French 35 37 15 9 2 1 1 73 12 95
2008 Language of service - Both English and French 42 42 5 6 5 0 0 85 11 66

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 31 44 8 8 9 0 0 76 17 13
2017 Language of service - Both English and French 43 43 9 3 2 0 0 86 5 99
2014 Language of service - English only 54 26 7 7 6 0 0 80 13 16
2014 Language of service - Both English and French 38 44 11 6 1 0 0 82 7 82

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 37 17 17 0 0 0 67 17 13
2017 Language of service - Both English and French 36 37 11 13 3 0 0 73 16 99
2014 Language of service - English only 36 46 19 0 0 0 0 81 0 16
2014 Language of service - Both English and French 31 34 15 12 6 3 0 67 18 83
2011 Language of service - English only 19 44 31 0 0 0 6 67 0 16
2011 Language of service - Both English and French 31 43 16 3 4 1 2 76 8 95

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 22 26 8 15 0 0 52 23 13
2017 Language of service - Both English and French 47 27 8 5 3 1 10 82 9 98
2014 Language of service - English only 49 20 18 0 7 0 7 74 7 16
2014 Language of service - Both English and French 41 31 8 5 5 1 9 80 11 83
2011 Language of service - English only 31 25 13 19 6 0 6 60 27 16
2011 Language of service - Both English and French 39 26 4 13 4 1 13 75 20 94
2008 Language of service - Both English and French 59 21 5 6 2 0 8 87 8 66

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 15 24 15 24 0 0 37 39 13
2017 Language of service - Both English and French 40 44 11 4 1 0 0 84 5 99
2014 Language of service - English only 31 43 13 13 0 0 0 75 13 16
2014 Language of service - Both English and French 31 42 12 13 2 0 0 73 15 83
2011 Language of service - English only 33 47 13 7 0 0 0 80 7 15
2011 Language of service - Both English and French 28 44 11 8 7 0 1 73 16 95
2008 Language of service - Both English and French 33 48 8 8 3 0 0 82 11 66

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 22 15 24 31 0 0 29 55 13
2017 Language of service - Both English and French 27 41 17 8 5 2 0 70 13 99
2014 Language of service - English only 23 24 13 19 20 0 0 48 39 16
2014 Language of service - Both English and French 23 34 18 17 9 0 0 56 26 83
2011 Language of service - English only 19 69 13 0 0 0 0 88 0 16
2011 Language of service - Both English and French 24 42 11 15 7 0 1 67 22 95

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 22 15 41 22 0 0 22 63 13
2017 Language of service - Both English and French 32 37 18 7 4 1 0 70 11 98

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 22 15 18 8 0 0 59 26 13
2017 Language of service - Both English and French 48 39 7 6 0 0 0 87 6 99
2014 Language of service - English only 43 26 18 6 6 0 0 69 13 16
2014 Language of service - Both English and French 45 37 8 6 3 0 0 82 9 83
2011 Language of service - English only 38 44 6 6 0 6 0 87 7 16
2011 Language of service - Both English and French 41 40 11 5 2 0 1 82 7 95
2008 Language of service - Both English and French 55 30 8 5 3 0 0 85 8 66

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 22 8 41 30 0 0 22 71 13
2017 Language of service - Both English and French 36 37 14 9 4 0 0 73 13 99

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 48 35 16 0 0 0 0 84 0 12
2017 Language of service - Both English and French 56 35 8 0 0 0 0 92 0 99
2014 Language of service - English only 69 31 0 0 0 0 0 100 0 16
2014 Language of service - Both English and French 62 26 8 1 1 1 0 89 2 83
2011 Language of service - English only 50 44 6 0 0 0 0 94 0 16
2011 Language of service - Both English and French 54 31 12 2 1 0 1 85 3 95

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 32 16 16 28 0 0 40 44 12
2017 Language of service - Both English and French 33 41 17 5 5 0 0 73 10 99
2014 Language of service - English only 18 56 20 0 6 0 0 74 6 16
2014 Language of service - Both English and French 30 35 9 21 5 0 0 65 26 83
2011 Language of service - English only 25 38 13 13 6 0 6 67 20 16
2011 Language of service - Both English and French 31 40 11 11 7 0 1 71 18 95

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 16 25 18 26 0 8 25 48 12
2017 Language of service - Both English and French 36 37 14 10 4 0 0 72 14 99
2014 Language of service - English only 36 38 13 13 0 0 0 74 13 16
2014 Language of service - Both English and French 30 29 15 16 10 0 0 59 26 83

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 32 34 0 18 0 0 48 18 12
2017 Language of service - Both English and French 35 40 18 4 4 0 0 75 8 99
2014 Language of service - English only 23 57 6 0 13 0 0 81 13 16
2014 Language of service - Both English and French 29 36 13 15 7 0 0 65 22 83
2011 Language of service - English only 44 38 6 6 0 6 0 87 7 16
2011 Language of service - Both English and French 38 33 16 6 4 2 1 73 11 95

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 32 18 8 26 0 0 48 34 12
2017 Language of service - Both English and French 44 37 12 5 2 0 0 81 7 99
2014 Language of service - English only 43 43 13 0 0 0 0 87 0 16
2014 Language of service - Both English and French 35 36 16 9 3 0 0 71 13 83
2011 Language of service - English only 31 56 6 6 0 0 0 88 6 16
2011 Language of service - Both English and French 38 38 13 7 3 0 1 77 11 95
2008 Language of service - Both English and French 30 58 5 5 3 0 0 88 8 66

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 31 46 7 15 0 0 0 78 15 13
2017 Language of service - Both English and French 41 39 10 9 1 0 0 80 10 99
2014 Language of service - English only 55 33 7 5 0 0 0 88 5 16
2014 Language of service - Both English and French 29 33 24 8 5 1 0 63 13 83
2011 Language of service - English only 47 27 27 0 0 0 0 73 0 15
2011 Language of service - Both English and French 33 43 19 1 4 0 0 76 5 94
2008 Language of service - Both English and French 21 48 20 8 3 0 0 70 11 66

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 22 54 7 17 0 0 24 22 13
2017 Language of service - Both English and French 6 22 42 17 10 0 3 28 29 99
2014 Language of service - English only 0 13 57 7 18 0 6 26 14 16
2014 Language of service - Both English and French 13 28 38 16 2 1 1 19 42 83
2011 Language of service - English only 0 19 63 6 13 0 0 19 19 16
2011 Language of service - Both English and French 9 23 43 13 8 0 3 22 34 95
2008 Language of service - Both English and French 5 39 35 11 9 0 2 20 45 66

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 15 33 37 0 0 0 37 29 13
2017 Language of service - Both English and French 9 20 24 23 11 5 8 40 33 98
2014 Language of service - English only 0 32 6 33 18 0 11 57 36 16
2014 Language of service - Both English and French 13 24 35 17 6 4 1 24 39 82
2011 Language of service - English only 0 31 25 31 13 0 0 44 31 16
2011 Language of service - Both English and French 12 14 27 28 11 4 4 43 28 95
2008 Language of service - Both English and French 8 29 27 20 14 2 2 34 38 66

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 37 32 0 24 0 0 24 44 13
2017 Language of service - Both English and French 9 17 49 14 6 2 3 22 27 99
2014 Language of service - English only 12 13 38 19 13 0 6 33 26 16
2014 Language of service - Both English and French 19 23 31 17 6 4 1 24 44 83
2011 Language of service - English only 0 27 47 13 13 0 0 27 27 15
2011 Language of service - Both English and French 12 20 33 19 9 2 5 31 34 95
2008 Language of service - Both English and French 8 32 41 11 8 0 2 18 40 66

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 22 23 17 31 0 0 48 29 13
2017 Language of service - Both English and French 3 15 34 26 17 1 4 45 19 99
2014 Language of service - English only 0 0 33 43 18 0 6 65 0 16
2014 Language of service - Both English and French 11 15 29 32 8 4 1 42 27 83
2011 Language of service - English only 0 6 38 31 19 0 6 53 7 16
2011 Language of service - Both English and French 3 12 34 32 14 1 5 48 16 95
2008 Language of service - Both English and French 3 18 42 27 8 0 2 35 22 66

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 15 39 8 31 0 0 39 22 13
2017 Language of service - Both English and French 10 23 26 21 10 1 9 35 36 98
2014 Language of service - English only 0 39 13 26 11 0 12 42 44 16
2014 Language of service - Both English and French 23 22 32 8 8 4 3 17 48 83
2011 Language of service - English only 0 19 31 25 19 0 6 47 20 16
2011 Language of service - Both English and French 9 27 30 17 12 2 4 31 38 94
2008 Language of service - Both English and French 6 18 36 26 9 0 5 37 25 66

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 17 15 8 24 8 7 37 45 13
2017 Language of service - Both English and French 21 25 23 13 6 5 7 21 52 99
2014 Language of service - English only 6 13 32 26 17 0 6 45 21 16
2014 Language of service - Both English and French 15 22 23 23 8 6 2 34 41 83
2011 Language of service - English only 7 13 20 33 20 0 7 57 21 15
2011 Language of service - Both English and French 8 16 26 22 20 2 5 45 26 95
2008 Language of service - Both English and French 14 33 18 17 12 0 6 31 50 66

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 22 39 0 24 0 0 24 37 13
2017 Language of service - Both English and French 5 20 42 17 7 3 6 27 27 99
2014 Language of service - English only 19 26 26 18 6 0 6 25 48 16
2014 Language of service - Both English and French 18 20 31 17 10 1 1 28 40 82
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 76 17 0 0 0 0 8 100 0 13
2017 Language of service - Both English and French 51 27 7 9 4 0 1 79 14 99
2014 Language of service - English only 82 18 0 0 0 0 0 100 0 16
2014 Language of service - Both English and French 66 17 7 8 1 0 1 84 9 83
2011 Language of service - English only 75 13 6 6 0 0 0 88 6 16
2011 Language of service - Both English and French 58 24 6 8 2 0 1 83 11 95
2008 Language of service - Both English and French 53 27 6 9 5 0 0 80 14 66

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 39 0 24 22 8 0 50 50 13
2017 Language of service - Both English and French 25 38 15 9 4 7 2 69 15 99
2014 Language of service - English only 35 32 7 7 20 0 0 67 26 16
2014 Language of service - Both English and French 34 23 16 12 6 4 6 62 20 83

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 15 0 31 15 0 0 54 46 13
2017 Language of service - Both English and French 51 30 11 5 3 0 0 81 8 98
2014 Language of service - English only 41 13 6 33 7 0 0 54 40 16
2014 Language of service - Both English and French 43 29 10 12 5 1 0 73 17 83

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 7 32 30 24 7 0 0 39 31 13
2017 Language of service - Both English and French 39 37 12 8 4 0 0 76 12 99
2014 Language of service - English only 24 50 7 20 0 0 0 74 20 16
2014 Language of service - Both English and French 25 39 17 16 4 0 0 63 19 83
2011 Language of service - English only 6 19 25 25 13 6 6 29 43 16
2011 Language of service - Both English and French 29 42 9 11 7 0 1 72 18 95
2008 Language of service - Both English and French 35 26 21 14 5 0 0 61 18 66

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 15 23 23 7 24 0 30 40 13
2017 Language of service - Both English and French 35 37 13 8 4 2 1 74 12 99
2014 Language of service - English only 23 24 33 13 6 0 0 48 20 16
2014 Language of service - Both English and French 26 26 23 10 10 5 0 55 21 83
2011 Language of service - English only 13 19 25 13 19 13 0 36 36 16
2011 Language of service - Both English and French 36 31 7 11 11 4 1 70 22 95
2008 Language of service - Both English and French 33 33 17 11 5 2 0 68 15 66

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 15 9 37 8 31 0 22 65 13
2017 Language of service - Both English and French 18 21 17 16 9 11 7 47 31 98
2014 Language of service - English only 19 12 18 27 6 13 5 38 41 16
2014 Language of service - Both English and French 10 29 20 11 17 12 1 45 32 83

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 23 24 15 0 0 0 62 15 13
2017 Language of service - Both English and French 42 46 8 2 2 0 0 88 4 99
2014 Language of service - English only 49 25 26 0 0 0 0 74 0 16
2014 Language of service - Both English and French 42 37 13 5 4 0 0 78 8 83
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 39 16 22 23 0 0 39 45 13
2017 Language of service - Both English and French 35 42 11 7 5 0 0 77 12 99
2014 Language of service - English only 42 37 13 7 0 0 0 80 7 16
2014 Language of service - Both English and French 26 36 18 15 3 0 1 63 19 83
2011 Language of service - English only 25 56 19 0 0 0 0 81 0 16
2011 Language of service - Both English and French 38 35 8 9 7 0 2 74 17 95
2008 Language of service - Both English and French 29 39 14 9 8 0 2 69 17 66

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 30 15 31 0 0 0 54 31 13
2017 Language of service - Both English and French 37 40 16 4 2 1 0 78 6 99
2014 Language of service - English only 42 32 13 0 7 0 6 79 7 16
2014 Language of service - Both English and French 33 41 10 9 5 1 2 76 14 83
2011 Language of service - English only 38 38 19 0 0 0 6 80 0 16
2011 Language of service - Both English and French 37 29 16 9 6 0 2 68 16 95
2008 Language of service - Both English and French 39 24 20 11 3 2 2 66 14 66

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 39 8 31 15 0 0 46 46 13
2017 Language of service - Both English and French 39 40 8 11 2 0 0 79 13 99
2014 Language of service - English only 54 25 13 0 7 0 0 80 7 16
2014 Language of service - Both English and French 37 32 15 7 8 0 0 70 15 83
2011 Language of service - English only 31 50 13 0 6 0 0 81 6 16
2011 Language of service - Both English and French 31 34 11 16 6 1 2 66 23 95
2008 Language of service - Both English and French 35 27 15 17 5 0 2 63 22 66

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 76 15 0 9 0 0 0 91 9 13
2017 Language of service - Both English and French 82 15 1 1 1 0 0 97 2 99
2014 Language of service - English only 87 13 0 0 0 0 0 100 0 16
2014 Language of service - Both English and French 69 19 4 6 1 0 1 89 7 83
2011 Language of service - English only 81 13 6 0 0 0 0 94 0 16
2011 Language of service - Both English and French 74 17 3 0 3 0 2 93 3 94
2008 Language of service - Both English and French 77 12 8 2 2 0 0 89 3 66

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 61 15 0 9 15 0 0 76 24 13
2017 Language of service - Both English and French 37 33 13 7 0 1 10 77 8 97
2014 Language of service - English only 67 20 0 0 7 0 6 93 7 16
2014 Language of service - Both English and French 39 32 10 7 5 4 4 77 13 83
2011 Language of service - English only 44 25 25 0 0 6 0 73 0 16
2011 Language of service - Both English and French 40 28 10 9 6 3 4 74 16 94

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 24 15 0 15 0 0 71 15 13
2017 Language of service - Both English and French 56 29 9 4 2 0 0 85 6 98

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 24 31 15 0 0 0 54 15 13
2017 Language of service - Both English and French 48 35 8 5 3 0 0 84 8 99

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 9 39 15 8 0 0 39 22 13
2017 Language of service - Both English and French 51 31 11 2 5 0 0 82 7 99
2014 Language of service - English only 55 32 7 0 7 0 0 87 7 16
2014 Language of service - Both English and French 34 34 19 7 6 0 0 68 13 83
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 10 47 10 11 0 2 20 73 14 40
2014 Language of service - Both English and French 26 40 13 5 5 5 8 75 11 39

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 9 24 22 7 8 0 42 32 13
2017 Language of service - Both English and French 31 38 15 10 2 3 1 72 12 99
2014 Language of service - English only 30 44 0 7 20 0 0 74 26 16
2014 Language of service - Both English and French 29 33 13 15 7 3 0 64 22 83
2011 Language of service - English only 13 50 13 13 6 6 0 67 20 16
2011 Language of service - Both English and French 27 35 18 6 7 5 1 66 15 95

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 7 33 22 7 8 0 32 32 13
2017 Language of service - Both English and French 26 41 15 10 4 3 1 69 15 99
2014 Language of service - English only 35 38 0 7 20 0 0 74 26 16
2014 Language of service - Both English and French 25 35 18 15 6 1 0 60 21 83
2011 Language of service - English only 19 38 19 19 6 0 0 56 25 16
2011 Language of service - Both English and French 30 35 11 12 9 2 2 68 21 94
2008 Language of service - Both English and French 32 33 20 8 5 2 2 67 13 66

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 30 17 15 15 17 0 45 35 13
2017 Language of service - Both English and French 16 37 23 15 5 3 1 55 21 98
2014 Language of service - English only 29 32 0 19 20 0 0 61 39 16
2014 Language of service - Both English and French 13 33 24 19 7 4 0 48 27 83
2011 Language of service - English only 7 47 20 13 7 7 0 57 21 15
2011 Language of service - Both English and French 18 36 24 12 8 1 1 55 20 95
2008 Language of service - Both English and French 15 45 20 12 5 2 2 63 17 66

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 14 17 15 15 17 0 44 36 13
2017 Language of service - Both English and French 19 29 21 15 8 4 3 53 24 99
2014 Language of service - English only 18 37 6 13 20 7 0 58 35 16
2014 Language of service - Both English and French 15 23 22 20 15 5 0 40 37 83
2011 Language of service - English only 13 44 19 19 6 0 0 56 25 16
2011 Language of service - Both English and French 25 40 15 8 9 1 1 67 18 95
2008 Language of service - Both English and French 24 30 24 12 3 6 0 58 16 66

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 15 38 15 8 17 0 27 27 13
2017 Language of service - Both English and French 18 39 13 20 6 3 1 59 27 99
2014 Language of service - English only 17 38 7 26 13 0 0 54 39 16
2014 Language of service - Both English and French 15 21 28 23 13 0 0 36 36 83
2011 Language of service - English only 13 38 13 19 13 6 0 53 33 16
2011 Language of service - Both English and French 15 39 16 17 12 1 1 55 29 95
2008 Language of service - Both English and French 12 30 23 29 6 0 0 42 35 66
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 22 15 8 0 9 0 75 8 13
2017 Language of service - Both English and French 33 46 7 10 3 1 0 80 13 98
2014 Language of service - English only 36 38 19 0 7 0 0 74 7 16
2014 Language of service - Both English and French 28 45 8 15 2 1 0 74 18 83
2011 Language of service - English only 25 44 13 13 0 6 0 73 13 16
2011 Language of service - Both English and French 31 53 8 5 2 0 1 84 7 95

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 22 8 0 0 17 0 91 0 13
2017 Language of service - Both English and French 40 49 6 2 1 1 0 91 3 98
2014 Language of service - English only 50 25 6 12 7 0 0 75 19 16
2014 Language of service - Both English and French 40 39 17 2 1 0 0 79 4 83
2011 Language of service - English only 31 50 6 0 6 6 0 87 7 16
2011 Language of service - Both English and French 43 48 5 1 0 1 1 94 1 95

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 36 15 15 0 17 0 64 18 13
2017 Language of service - Both English and French 28 39 14 10 5 3 1 70 16 99
2014 Language of service - English only 19 31 24 20 7 0 0 50 26 16
2014 Language of service - Both English and French 24 39 17 9 9 2 0 64 19 83
2011 Language of service - English only 19 31 25 19 0 0 6 53 20 16
2011 Language of service - Both English and French 36 33 11 8 7 2 3 72 17 95
2008 Language of service - Both English and French 35 35 20 8 3 0 0 70 11 66

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 22 24 15 8 8 0 49 25 13
2017 Language of service - Both English and French 16 35 17 15 5 8 3 58 23 99
2014 Language of service - English only 11 32 31 7 13 6 0 46 21 16
2014 Language of service - Both English and French 8 40 13 22 9 6 0 52 34 83
2011 Language of service - English only 6 38 13 25 6 13 0 50 36 16
2011 Language of service - Both English and French 19 41 22 6 5 4 2 64 12 95

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 0 15 24 22 22 0 21 60 13
2017 Language of service - Both English and French 12 25 19 12 14 11 7 44 32 99
2014 Language of service - English only 24 0 7 25 20 24 0 32 59 16
2014 Language of service - Both English and French 10 14 21 23 22 8 2 26 51 83
2011 Language of service - English only 13 6 38 25 6 13 0 21 36 16
2011 Language of service - Both English and French 14 21 19 9 16 13 9 45 31 94

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 70 15 7 0 8 0 0 85 8 13
2017 Language of service - Both English and French 50 29 7 7 2 2 4 84 9 99
2014 Language of service - English only 57 31 0 12 0 0 0 88 12 16
2014 Language of service - Both English and French 49 30 10 7 1 1 1 81 9 83

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 92 8 0 0 0 0 0 100 0 13
2017 Language of service - Both English and French 68 28 0 0 0 0 3 100 0 99
2014 Language of service - English only 87 6 7 0 0 0 0 93 0 16
2014 Language of service - Both English and French 70 27 2 1 0 0 0 96 1 83
2011 Language of service - English only 69 19 6 0 0 0 6 93 0 16
2011 Language of service - Both English and French 74 17 4 1 0 0 3 95 1 94
2008 Language of service - Both English and French 48 24 15 3 2 2 6 79 5 66

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 16 8 15 26 8 0 46 45 12
2017 Language of service - Both English and French 38 40 12 3 3 3 1 81 6 99
2014 Language of service - English only 17 19 12 13 33 7 0 38 49 16
2014 Language of service - Both English and French 40 34 11 5 8 1 1 76 13 83
2011 Language of service - English only 13 53 7 7 0 0 20 83 8 15
2011 Language of service - Both English and French 34 36 16 6 6 0 1 71 13 94
2008 Language of service - Both English and French 12 41 23 12 11 2 0 54 23 66

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 15 0 22 39 8 0 34 66 13
2017 Language of service - Both English and French 18 36 18 8 13 4 3 59 22 99
2014 Language of service - English only 6 32 12 17 32 0 0 38 50 16
2014 Language of service - Both English and French 14 18 11 19 30 7 1 35 53 83
2011 Language of service - English only 6 0 19 38 19 0 19 8 69 16
2011 Language of service - Both English and French 11 15 20 17 31 2 4 27 51 94
2008 Language of service - Both English and French 14 32 18 17 15 2 3 48 33 66

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 14 15 15 17 8 0 50 34 13
2017 Language of service - Both English and French 22 43 24 4 5 2 0 66 9 99

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 48 29 23 0 0 0 0 77 0 13
2017 Language of service - Both English and French 33 38 19 7 3 0 0 71 10 99
2014 Language of service - English only 49 20 18 7 6 0 0 69 13 16
2014 Language of service - Both English and French 38 30 15 7 5 5 0 72 12 83

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 55 22 22 0 0 0 0 78 0 13
2017 Language of service - Both English and French 33 50 9 4 2 1 0 85 6 98
2014 Language of service - English only 42 26 19 7 6 0 0 68 13 16
2014 Language of service - Both English and French 30 37 17 9 6 1 0 67 15 83
2011 Language of service - English only 31 56 6 0 6 0 0 88 6 16
2011 Language of service - Both English and French 34 41 17 2 3 1 1 77 5 93

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 31 8 7 8 0 0 78 15 13
2017 Language of service - Both English and French 49 37 8 3 3 0 0 86 6 99
2014 Language of service - English only 41 46 7 6 0 0 0 87 6 16
2014 Language of service - Both English and French 43 38 11 6 2 0 0 81 8 83
2011 Language of service - English only 33 40 13 7 7 0 0 73 13 15
2011 Language of service - Both English and French 44 36 13 4 2 0 1 81 6 94
2008 Language of service - Both English and French 38 48 14 0 0 0 0 86 0 66

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 55 22 8 8 0 0 63 15 13
2017 Language of service - Both English and French 38 40 17 1 4 1 0 78 5 99
2014 Language of service - English only 29 45 7 13 6 0 0 74 20 16
2014 Language of service - Both English and French 23 37 23 10 7 0 0 60 17 83
2011 Language of service - English only 19 38 31 6 6 0 0 56 13 16
2011 Language of service - Both English and French 32 33 16 12 6 0 1 66 18 94

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 46 9 23 8 0 0 61 30 13
2017 Language of service - Both English and French 38 45 7 6 5 0 0 82 11 98
2014 Language of service - English only 42 31 0 20 6 0 0 74 26 16
2014 Language of service - Both English and French 24 36 18 17 3 1 0 60 21 83
2011 Language of service - English only 25 38 19 13 6 0 0 63 19 16
2011 Language of service - Both English and French 33 32 16 14 3 0 1 66 17 93
2008 Language of service - Both English and French 33 39 12 12 3 0 0 73 15 66

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 17 24 30 8 7 0 34 40 13
2017 Language of service - Both English and French 40 25 19 7 4 4 1 69 11 99
2014 Language of service - English only 19 24 12 26 13 6 0 45 41 16
2014 Language of service - Both English and French 27 27 17 8 18 4 0 56 26 83
2011 Language of service - English only 6 44 19 13 19 0 0 50 31 16
2011 Language of service - Both English and French 36 16 17 15 14 2 1 53 29 95
2008 Language of service - Both English and French 21 27 27 15 6 3 0 50 22 66
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Language of service - English only 15 23 62 13
2017 Language of service - Both English and French 25 40 35 99
2014 Language of service - English only 43 13 43 16
2014 Language of service - Both English and French 37 31 32 83
2011 Language of service - English only 47 20 33 15
2011 Language of service - Both English and French 40 28 32 94

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Language of service - Both English and French 12 18 57 3 5 4 25
2014 Language of service - Both English and French 3 24 64 0 9999 10 31
2011 Language of service - Both English and French 8 8 66 8 9999 11 38
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 18 82 99
2014 Language of service - Both English and French 25 75 83

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 54 18
2014 Language of service - Both English and French 48 21

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 67 18
2014 Language of service - Both English and French 65 21

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 18
2014 Language of service - Both English and French 0 21

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 18

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 39 18
2014 Language of service - Both English and French 38 21

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 41 18
2014 Language of service - Both English and French 46 21

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 29 18
2014 Language of service - Both English and French 44 21

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 40 18
2014 Language of service - Both English and French 43 21

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 29 18
2014 Language of service - Both English and French 33 21

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 79 18
2014 Language of service - Both English and French 45 21

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 18
2014 Language of service - Both English and French 0 21

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 39 18

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 36 18
2014 Language of service - Both English and French 53 21

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 72 18
2014 Language of service - Both English and French 50 21

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 40 18

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 30 18

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 29 17

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 34 17

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 30 17

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 48 17
2014 Language of service - Both English and French 41 19

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 17
2014 Language of service - Both English and French 0 19

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 42 17
2014 Language of service - Both English and French 43 19

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 17

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 100 0 18

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 0 10 8 8 58 0 39 38 12
2017 Language of service - Both English and French 14 18 20 6 3 24 14 53 15 99
2014 Language of service - English only 6 19 12 20 6 25 12 39 42 16
2014 Language of service - Both English and French 4 25 14 9 7 24 17 48 28 83

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 32 18 8 8 26 0 54 22 12
2017 Language of service - Both English and French 24 30 18 7 4 11 6 65 13 99
2014 Language of service - English only 18 45 13 0 13 6 6 71 15 16
2014 Language of service - Both English and French 21 19 29 8 8 11 5 47 19 83
2011 Language of service - English only 31 31 19 0 6 13 0 71 7 16
2011 Language of service - Both English and French 36 42 12 4 4 1 1 80 9 95
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 52 9 8 0 0 9 82 8 13
2017 Language of service - Both English and French 18 44 15 14 1 5 3 68 16 99
2014 Language of service - English only 25 50 13 0 0 6 6 85 0 16
2014 Language of service - Both English and French 19 51 11 7 4 3 7 76 12 83
2011 Language of service - English only 19 31 19 13 0 0 19 62 15 16
2011 Language of service - Both English and French 17 54 14 7 2 0 6 75 10 95
2008 Language of service - Both English and French 26 42 15 6 5 2 5 73 11 66

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 29 31 8 0 23 9 43 11 13
2017 Language of service - Both English and French 7 20 23 3 4 29 14 48 12 99
2014 Language of service - English only 19 13 38 13 0 11 6 38 16 16
2014 Language of service - Both English and French 2 18 22 11 4 29 15 36 25 83
2011 Language of service - English only 6 19 31 6 0 25 13 40 10 16
2011 Language of service - Both English and French 2 21 23 3 6 31 13 42 17 94

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 22 31 0 0 8 9 63 0 13
2017 Language of service - Both English and French 37 33 8 3 1 11 6 85 5 99
2014 Language of service - English only 43 26 6 0 7 12 6 85 8 16
2014 Language of service - Both English and French 31 32 15 6 1 10 7 74 8 83
2011 Language of service - English only 31 38 13 0 0 6 13 85 0 16
2011 Language of service - Both English and French 36 39 7 2 1 8 6 88 4 95
2008 Language of service - Both English and French 38 26 24 5 0 3 5 69 5 66

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 15 39 0 0 8 9 53 0 13
2017 Language of service - Both English and French 32 32 12 4 1 13 5 79 7 99
2014 Language of service - English only 24 33 12 0 13 12 6 70 16 16
2014 Language of service - Both English and French 26 24 22 3 2 16 7 64 8 83
2011 Language of service - English only 20 27 20 0 7 13 13 64 9 15
2011 Language of service - Both English and French 32 34 12 6 1 9 6 78 9 95
2008 Language of service - Both English and French 36 33 11 8 2 5 6 78 10 66
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 15 85 99
2014 Language of service - Both English and French 15 85 83

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 33 15
2014 Language of service - Both English and French 40 13

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 87 15
2014 Language of service - Both English and French 84 13

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15
2014 Language of service - Both English and French 0 13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15
2014 Language of service - Both English and French 0 13

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 47 15
2014 Language of service - Both English and French 39 13

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15
2014 Language of service - Both English and French 0 13

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 32 15
2014 Language of service - Both English and French 54 13

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15
2014 Language of service - Both English and French 0 13

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 53 15
2014 Language of service - Both English and French 46 13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 59 15
2014 Language of service - Both English and French 59 12

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 15

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 100 0 15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 0 17 8 7 46 0 42 27 13
2017 Language of service - Both English and French 16 14 19 4 3 34 11 53 13 99
2014 Language of service - English only 11 26 7 7 13 30 6 59 31 16
2014 Language of service - Both English and French 13 8 22 6 5 30 17 39 20 83

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 8 17 17 8 18 0 49 29 12
2017 Language of service - Both English and French 25 23 19 4 5 20 4 63 12 99
2014 Language of service - English only 30 26 13 7 13 6 6 63 22 16
2014 Language of service - Both English and French 20 19 21 7 6 19 7 54 18 83
2011 Language of service - English only 31 25 6 13 0 25 0 75 17 16
2011 Language of service - Both English and French 40 44 7 3 2 2 1 87 5 94
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 32 31 15 7 0 0 47 22 13
2017 Language of service - Both English and French 22 27 20 13 14 1 4 51 28 98

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 31 24 15 15 0 0 47 30 13
2017 Language of service - Both English and French 13 28 27 16 15 0 0 42 31 99

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 33 37 8 8 7 0 44 16 13
2017 Language of service - Both English and French 26 25 22 15 11 0 0 51 26 99

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 7 32 31 15 0 0 22 46 13
2017 Language of service - Both English and French 23 21 21 20 14 0 1 44 34 99

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 32 7 0 8 0 8 84 8 13
2017 Language of service - Both English and French 40 27 19 7 4 0 2 69 11 98

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 30 40 0 15 0 0 45 15 13
2017 Language of service - Both English and French 29 34 24 9 5 0 0 63 13 99

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 15 39 9 30 0 0 22 39 13
2017 Language of service - Both English and French 26 29 27 12 5 0 1 56 17 99

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 7 48 8 22 0 0 22 30 13
2017 Language of service - Both English and French 25 27 25 19 3 1 0 52 22 99

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 31 47 0 22 0 0 31 22 13
2017 Language of service - Both English and French 32 26 21 15 6 0 0 57 21 98

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 33 37 8 8 0 0 48 15 13
2017 Language of service - Both English and French 39 21 25 9 4 1 1 61 13 99

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 78 7 15 0 0 0 0 85 0 13
2017 Language of service - Both English and French 61 21 11 3 2 0 2 84 5 99

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 54 22 8 16 0 0 0 76 16 13
2017 Language of service - Both English and French 67 12 6 7 5 1 2 81 13 99

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 22 24 14 0 0 0 62 14 13
2017 Language of service - Both English and French 47 31 11 4 4 1 2 80 9 99

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 0 15 22 24 0 0 39 46 13
2017 Language of service - Both English and French 54 24 10 4 6 0 2 79 11 99

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 54 8 9 0 0 0 30 87 0 13
2017 Language of service - Both English and French 56 11 9 3 3 1 16 81 8 98

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 60 8 18 0 7 0 8 73 8 13
2017 Language of service - Both English and French 64 19 7 1 3 1 4 88 5 99

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 38 8 9 29 17 0 0 46 45 13
2017 Language of service - Both English and French 48 19 13 3 12 2 3 70 16 99

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 54 22 8 7 9 0 0 76 16 13
2017 Language of service - Both English and French 51 30 12 3 1 1 2 83 4 99

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 22 56 7 15 0 0 22 22 13
2017 Language of service - Both English and French 6 38 40 9 6 0 0 45 15 99

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 48 35 8 8 0 0 17 48 12
2017 Language of service - Both English and French 4 12 40 33 10 0 0 44 16 97

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 7 30 31 15 8 9 0 41 24 13
2017 Language of service - Both English and French 18 35 23 13 5 4 2 56 19 99

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 26 34 17 8 8 0 37 26 12
2017 Language of service - Both English and French 19 41 18 14 8 0 0 60 21 98
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 16 84 99
2014 Language of service - Both English and French 20 80 82

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 68 32 16
2014 Language of service - Both English and French 69 31 16

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 54 37 0 9 0 0 0 91 9 11
2014 Language of service - Both English and French 62 19 9 10 0 0 0 81 10 11
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 15 39 0 7 8 9 27 73 13
2017 Language of service - Both English and French 29 24 24 12 4 5 1 31 69 99

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 25 64

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 20 64

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 19 64

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 51 64

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 64

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 41 64

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Language of service - Both English and French 5 56 19 11 0 10 64

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 26 29 16 18 5 0 6 58 25 63

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 7 23 18 13 22 2 15 36 43 64
Date modified: