2017 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 53 4 3 0 0 0 93 3 115
2017 Does not provide services to public 53 38 3 4 1 0 0 91 5 315
2014 Provides services to public 33 47 6 10 4 0 0 80 14 102
2014 Does not provide services to public 37 48 6 8 2 0 0 85 10 321
2011 Provides services to public 35 56 4 4 1 0 1 91 5 113
2011 Does not provide services to public 45 46 2 6 0 0 0 91 6 301
2008 Provides services to public 46 41 11 1 1 0 0 87 3 76
2008 Does not provide services to public 45 42 3 8 2 0 0 88 10 187

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 32 3 4 1 0 0 93 4 115
2017 Does not provide services to public 72 21 3 3 0 0 0 93 3 315
2014 Provides services to public 54 33 5 7 0 1 0 88 7 101
2014 Does not provide services to public 63 25 3 6 1 0 1 89 8 321
2011 Provides services to public 68 23 5 2 1 0 1 92 3 112
2011 Does not provide services to public 72 20 4 2 1 1 0 93 3 300
2008 Provides services to public 64 28 5 1 1 0 0 92 3 76
2008 Does not provide services to public 64 25 3 5 3 1 0 89 8 187

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 27 13 8 5 0 1 73 14 114
2017 Does not provide services to public 63 20 8 6 3 0 1 83 9 315
2014 Provides services to public 46 35 7 9 2 0 1 82 11 102
2014 Does not provide services to public 54 27 8 9 1 0 0 82 10 321
2011 Provides services to public 58 24 7 8 3 0 1 82 11 113
2011 Does not provide services to public 62 23 5 9 1 0 0 84 11 299
2008 Provides services to public 51 36 7 1 4 0 1 88 5 76
2008 Does not provide services to public 55 24 6 11 4 0 0 79 15 187

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 40 4 9 4 0 1 83 13 115
2017 Does not provide services to public 56 31 4 7 2 0 0 87 9 315
2014 Provides services to public 40 28 10 10 12 0 0 68 22 102
2014 Does not provide services to public 44 33 5 11 7 0 0 77 18 321
2011 Provides services to public 40 36 5 10 8 0 1 77 18 112
2011 Does not provide services to public 50 30 8 9 2 0 0 80 12 300

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 45 11 8 1 0 1 80 9 115
2017 Does not provide services to public 48 37 9 4 1 0 1 86 5 314
2014 Provides services to public 31 40 15 7 4 1 1 73 11 102
2014 Does not provide services to public 42 39 10 7 3 0 0 81 10 321
2011 Provides services to public 41 37 9 6 3 0 4 82 9 114
2011 Does not provide services to public 39 41 11 6 3 0 1 80 9 300
2008 Provides services to public 21 41 20 9 8 1 0 63 17 76
2008 Does not provide services to public 21 33 21 14 8 1 1 55 23 187

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 38 13 4 4 0 0 79 9 115
2017 Does not provide services to public 40 41 10 7 3 0 0 80 10 315
2014 Provides services to public 31 45 12 12 1 0 0 76 12 102
2014 Does not provide services to public 34 45 10 7 4 0 0 79 11 320
2011 Provides services to public 32 38 16 11 3 0 1 71 13 113
2011 Does not provide services to public 38 42 10 6 4 0 0 80 10 300
2008 Provides services to public 38 36 16 8 3 0 0 74 11 76
2008 Does not provide services to public 28 46 14 6 6 0 0 74 12 187

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 37 11 7 5 0 0 77 12 115
2017 Does not provide services to public 46 37 9 6 3 0 0 83 8 315
2014 Provides services to public 41 33 15 12 0 0 0 74 12 102
2014 Does not provide services to public 43 38 7 8 4 0 0 81 12 320
2011 Provides services to public 37 37 14 9 2 1 1 75 11 114
2011 Does not provide services to public 40 41 9 6 5 0 0 80 11 300
2008 Provides services to public 41 43 5 7 4 0 0 84 11 76
2008 Does not provide services to public 36 41 11 7 5 0 0 76 12 187

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 44 9 3 3 0 0 85 6 115
2017 Does not provide services to public 56 34 6 3 1 0 0 90 3 314
2014 Provides services to public 41 42 10 6 2 0 0 82 8 101
2014 Does not provide services to public 48 40 7 3 0 1 1 89 3 321

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 37 12 13 3 0 0 72 16 115
2017 Does not provide services to public 47 33 10 5 3 1 1 81 8 314
2014 Provides services to public 32 35 16 10 5 2 0 68 16 102
2014 Does not provide services to public 35 40 12 6 3 2 3 78 10 320
2011 Provides services to public 29 44 18 3 4 1 3 75 6 114
2011 Does not provide services to public 41 39 10 8 2 0 0 80 10 299

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 27 10 5 4 1 8 79 11 114
2017 Does not provide services to public 46 22 9 4 3 2 14 81 9 315
2014 Provides services to public 41 28 12 4 5 1 9 77 10 102
2014 Does not provide services to public 40 26 9 8 2 2 13 78 11 321
2011 Provides services to public 37 26 5 13 4 1 13 73 21 113
2011 Does not provide services to public 50 22 6 8 4 0 10 80 13 301
2008 Provides services to public 57 21 4 8 4 0 7 83 13 76
2008 Does not provide services to public 51 28 4 5 4 1 7 86 10 187

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 39 13 5 4 0 0 78 9 115
2017 Does not provide services to public 37 43 11 5 4 0 0 80 9 314
2014 Provides services to public 31 42 13 13 2 0 0 73 15 102
2014 Does not provide services to public 31 46 12 8 4 0 0 76 12 320
2011 Provides services to public 29 44 12 8 6 0 1 74 14 113
2011 Does not provide services to public 32 39 16 7 5 0 0 71 13 299
2008 Provides services to public 34 47 7 9 3 0 0 82 12 76
2008 Does not provide services to public 30 42 13 10 5 0 0 72 15 186

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 38 16 12 8 2 0 63 21 115
2017 Does not provide services to public 36 38 13 9 4 0 0 74 13 315
2014 Provides services to public 22 33 17 18 11 0 0 55 28 102
2014 Does not provide services to public 29 38 17 10 6 0 0 67 16 321
2011 Provides services to public 24 46 11 13 6 0 1 70 19 114
2011 Does not provide services to public 28 41 11 13 6 0 0 69 20 300

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 36 18 11 6 1 0 65 17 114
2017 Does not provide services to public 32 42 12 10 4 0 0 74 15 314

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 36 8 7 1 0 0 83 8 115
2017 Does not provide services to public 47 39 8 3 2 0 0 86 6 315
2014 Provides services to public 46 35 10 6 4 0 0 81 10 102
2014 Does not provide services to public 44 42 10 2 1 1 0 87 4 321
2011 Provides services to public 41 40 10 5 2 1 1 83 7 114
2011 Does not provide services to public 45 40 8 3 3 1 0 85 7 302
2008 Provides services to public 54 30 7 7 3 0 0 84 9 76
2008 Does not provide services to public 45 34 12 4 5 0 0 80 9 186

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 36 13 13 7 0 0 67 20 115
2017 Does not provide services to public 40 35 15 7 3 0 0 75 10 315

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 35 9 0 0 0 0 91 0 114
2017 Does not provide services to public 54 34 9 1 1 0 0 88 2 315
2014 Provides services to public 63 26 7 2 1 1 0 90 3 102
2014 Does not provide services to public 61 29 6 3 1 0 0 90 4 320
2011 Provides services to public 54 32 11 2 1 0 1 87 3 114
2011 Does not provide services to public 53 36 8 3 1 0 0 88 4 300

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 40 17 6 7 0 0 70 13 114
2017 Does not provide services to public 38 41 11 6 4 0 1 79 10 315
2014 Provides services to public 27 39 12 17 5 0 0 66 22 102
2014 Does not provide services to public 28 44 14 8 6 0 0 73 13 321
2011 Provides services to public 31 39 11 11 7 0 2 71 18 114
2011 Does not provide services to public 32 44 11 8 5 0 0 76 13 298

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 33 16 11 6 0 1 66 18 114
2017 Does not provide services to public 45 36 8 7 4 0 1 81 10 313
2014 Provides services to public 31 30 15 15 8 0 0 61 23 102
2014 Does not provide services to public 35 40 12 8 5 0 1 75 13 321

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 39 20 3 5 0 0 72 9 114
2017 Does not provide services to public 41 37 14 6 1 0 0 79 8 315
2014 Provides services to public 27 40 14 12 8 0 0 66 20 102
2014 Does not provide services to public 31 45 13 6 4 1 0 76 10 321
2011 Provides services to public 39 33 15 6 4 3 1 75 10 114
2011 Does not provide services to public 36 42 14 6 2 0 0 78 8 302

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 35 12 6 5 0 0 77 11 114
2017 Does not provide services to public 45 39 10 2 3 0 0 85 6 315
2014 Provides services to public 36 36 17 7 3 0 0 72 10 102
2014 Does not provide services to public 38 42 11 5 3 0 0 81 8 321
2011 Provides services to public 37 40 12 7 3 0 1 78 10 114
2011 Does not provide services to public 41 41 8 6 3 0 0 82 10 301
2008 Provides services to public 32 58 4 4 3 0 0 89 7 76
2008 Does not provide services to public 31 49 12 3 6 0 0 80 9 187

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 41 9 9 1 0 0 80 10 115
2017 Does not provide services to public 48 33 12 4 2 0 1 81 6 315
2014 Provides services to public 34 32 21 8 4 1 0 67 12 102
2014 Does not provide services to public 39 38 14 6 3 0 0 77 9 321
2011 Provides services to public 35 40 21 1 4 0 0 75 4 112
2011 Does not provide services to public 46 33 13 7 2 0 0 78 9 301
2008 Provides services to public 21 47 20 8 4 0 0 68 12 76
2008 Does not provide services to public 33 39 15 10 3 0 1 72 13 187

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 21 44 15 11 0 4 27 27 115
2017 Does not provide services to public 5 22 41 18 9 0 5 28 29 314
2014 Provides services to public 11 25 41 15 5 1 3 21 37 102
2014 Does not provide services to public 9 28 38 17 7 1 1 24 37 320
2011 Provides services to public 8 22 46 12 9 0 4 22 31 114
2011 Does not provide services to public 11 22 39 18 6 0 3 25 34 301
2008 Provides services to public 4 37 38 11 9 0 1 20 41 76
2008 Does not provide services to public 17 28 31 14 6 1 3 21 47 187

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 19 25 24 10 6 7 39 32 114
2017 Does not provide services to public 7 16 30 25 15 2 5 43 24 313
2014 Provides services to public 10 25 30 19 8 3 5 29 38 101
2014 Does not provide services to public 9 22 28 22 12 4 3 36 33 319
2011 Provides services to public 10 17 27 28 11 4 4 42 29 114
2011 Does not provide services to public 8 17 31 25 13 1 5 40 27 300
2008 Provides services to public 8 29 29 18 13 1 1 32 38 76
2008 Does not provide services to public 17 23 26 22 9 2 2 31 41 186

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 20 46 12 8 2 4 21 29 115
2017 Does not provide services to public 8 18 36 21 12 1 4 35 27 314
2014 Provides services to public 17 20 31 18 7 3 4 26 40 102
2014 Does not provide services to public 11 25 32 17 10 2 3 28 38 320
2011 Provides services to public 11 20 35 18 10 2 5 30 33 113
2011 Does not provide services to public 11 21 29 23 9 3 4 35 34 301
2008 Provides services to public 8 32 39 11 9 0 1 20 40 76
2008 Does not provide services to public 14 25 28 18 9 2 3 28 42 187

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 16 32 24 18 1 5 45 21 115
2017 Does not provide services to public 4 14 29 33 16 1 3 51 19 310
2014 Provides services to public 9 12 30 34 9 3 3 46 22 102
2014 Does not provide services to public 4 20 35 25 14 2 1 40 24 319
2011 Provides services to public 3 11 35 31 14 1 6 48 14 114
2011 Does not provide services to public 3 16 31 35 13 0 3 49 19 301
2008 Provides services to public 4 17 39 30 8 0 1 39 21 76
2008 Does not provide services to public 10 16 37 27 6 2 3 35 27 187

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 22 27 20 12 1 8 36 34 114
2017 Does not provide services to public 7 15 30 23 17 2 6 43 24 314
2014 Provides services to public 18 24 30 11 8 3 6 21 46 102
2014 Does not provide services to public 10 24 29 20 11 2 4 33 36 320
2011 Provides services to public 7 26 30 18 12 2 5 32 35 113
2011 Does not provide services to public 11 18 30 23 13 1 4 38 30 301
2008 Provides services to public 7 18 37 25 9 0 4 36 26 76
2008 Does not provide services to public 12 18 34 23 9 2 4 33 31 185

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 23 22 13 9 5 7 25 50 115
2017 Does not provide services to public 10 23 22 23 12 4 5 39 36 314
2014 Provides services to public 14 20 24 24 9 5 5 37 37 102
2014 Does not provide services to public 7 19 27 26 13 6 2 42 28 320
2011 Provides services to public 8 15 25 24 19 3 6 48 25 113
2011 Does not provide services to public 5 13 29 28 14 4 8 47 20 299
2008 Provides services to public 14 33 18 17 12 0 5 31 50 76
2008 Does not provide services to public 11 30 26 16 9 4 5 27 44 187

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 21 40 15 9 3 6 26 30 115
2017 Does not provide services to public 6 20 36 22 10 3 3 34 27 314
2014 Provides services to public 18 21 30 17 9 1 4 28 40 101
2014 Does not provide services to public 11 19 35 16 14 4 3 31 32 320
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 26 6 8 3 0 2 82 12 115
2017 Does not provide services to public 67 19 7 5 2 0 0 86 7 314
2014 Provides services to public 68 16 6 8 1 0 1 85 9 102
2014 Does not provide services to public 60 24 5 8 2 0 1 85 10 321
2011 Provides services to public 61 23 6 8 2 0 1 84 10 114
2011 Does not provide services to public 61 25 3 8 3 0 0 86 11 300
2008 Provides services to public 54 28 7 8 4 0 0 82 12 76
2008 Does not provide services to public 51 24 6 12 4 0 3 77 16 187

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 38 13 12 6 7 3 66 19 115
2017 Does not provide services to public 35 28 13 6 5 5 7 73 13 315
2014 Provides services to public 33 23 15 11 9 3 6 62 22 102
2014 Does not provide services to public 30 33 11 12 6 5 4 69 19 320

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 10 8 4 0 0 78 12 114
2017 Does not provide services to public 53 31 6 6 3 0 0 84 9 315
2014 Provides services to public 43 26 10 15 6 1 0 69 21 102
2014 Does not provide services to public 44 34 8 7 6 0 1 78 13 320

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 37 13 10 4 1 0 72 14 115
2017 Does not provide services to public 38 38 11 6 5 0 1 77 12 312
2014 Provides services to public 24 40 16 17 3 0 0 64 20 102
2014 Does not provide services to public 31 43 11 9 5 1 0 75 15 321
2011 Provides services to public 26 38 11 13 8 2 2 66 22 114
2011 Does not provide services to public 35 37 9 11 5 1 1 74 17 302
2008 Provides services to public 34 29 18 13 5 0 0 63 18 76
2008 Does not provide services to public 29 41 8 13 9 1 0 70 22 187

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 34 15 9 5 5 1 69 15 115
2017 Does not provide services to public 35 34 9 9 6 6 1 75 16 315
2014 Provides services to public 25 25 26 12 9 4 0 52 21 102
2014 Does not provide services to public 32 32 11 10 7 6 1 69 19 321
2011 Provides services to public 32 28 10 11 11 6 1 65 25 114
2011 Does not provide services to public 40 24 12 9 8 6 2 69 19 302
2008 Provides services to public 32 36 16 9 7 1 0 68 16 76
2008 Does not provide services to public 32 30 13 7 15 3 1 64 23 187

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 20 16 18 10 15 6 44 35 114
2017 Does not provide services to public 17 25 15 12 8 19 4 55 26 315
2014 Provides services to public 11 25 20 15 15 11 2 42 34 102
2014 Does not provide services to public 15 22 17 18 11 15 3 45 35 321

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 43 10 3 2 0 0 84 5 115
2017 Does not provide services to public 57 32 4 6 1 0 0 89 7 314
2014 Provides services to public 42 35 16 4 4 0 0 76 8 102
2014 Does not provide services to public 45 38 9 6 2 0 0 83 8 320
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 41 11 8 8 0 0 72 16 115
2017 Does not provide services to public 41 40 7 9 4 0 0 81 12 315
2014 Provides services to public 29 36 16 13 4 0 1 66 17 102
2014 Does not provide services to public 39 35 10 8 5 1 1 76 14 321
2011 Provides services to public 35 39 10 8 6 0 3 76 14 114
2011 Does not provide services to public 42 36 6 9 8 0 0 77 17 301
2008 Provides services to public 28 41 12 11 8 0 1 69 19 76
2008 Does not provide services to public 20 39 14 14 13 0 0 59 27 187

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 38 15 8 2 1 1 74 10 115
2017 Does not provide services to public 49 36 8 4 2 0 1 86 6 315
2014 Provides services to public 34 39 10 7 6 1 3 76 14 102
2014 Does not provide services to public 45 34 9 5 4 3 0 82 9 321
2011 Provides services to public 36 31 16 8 5 1 4 70 14 114
2011 Does not provide services to public 46 29 11 5 8 2 0 76 13 302
2008 Provides services to public 38 26 21 9 3 1 1 66 12 76
2008 Does not provide services to public 30 33 13 10 11 2 1 65 21 187

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 40 8 14 4 0 0 75 17 115
2017 Does not provide services to public 47 37 7 6 3 0 0 84 9 314
2014 Provides services to public 40 30 15 6 9 0 0 70 14 102
2014 Does not provide services to public 42 36 10 8 4 1 0 78 12 321
2011 Provides services to public 32 36 11 13 6 1 2 69 20 114
2011 Does not provide services to public 41 34 7 8 9 0 0 76 17 302
2008 Provides services to public 33 29 16 17 4 0 1 63 21 76
2008 Does not provide services to public 27 33 13 14 12 1 0 60 26 187

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 81 16 1 2 1 0 0 96 3 115
2017 Does not provide services to public 82 14 3 1 0 0 0 96 1 314
2014 Provides services to public 71 19 3 5 1 0 1 91 6 102
2014 Does not provide services to public 76 16 1 4 1 0 1 93 6 318
2011 Provides services to public 75 17 4 0 3 0 2 94 3 113
2011 Does not provide services to public 83 11 1 5 0 0 0 93 6 302
2008 Provides services to public 79 11 8 1 1 0 0 89 3 76
2008 Does not provide services to public 79 11 3 4 2 0 1 91 6 187

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 31 11 7 4 1 8 76 12 113
2017 Does not provide services to public 52 22 7 5 3 4 6 83 9 315
2014 Provides services to public 44 29 9 6 6 3 4 78 13 102
2014 Does not provide services to public 44 25 10 4 3 4 9 80 8 321
2011 Provides services to public 41 27 12 7 5 4 4 73 13 113
2011 Does not provide services to public 41 27 10 6 10 2 4 72 17 300

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 29 9 3 5 0 0 83 8 114
2017 Does not provide services to public 56 27 8 5 3 0 0 84 8 314

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 34 10 6 4 0 0 80 10 115
2017 Does not provide services to public 60 26 8 2 3 1 0 87 6 315

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 29 14 3 6 0 0 77 10 115
2017 Does not provide services to public 53 29 9 6 4 0 0 81 10 311
2014 Provides services to public 38 33 17 5 7 0 0 71 12 102
2014 Does not provide services to public 46 33 9 6 6 1 0 79 12 320
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 45 14 12 0 2 18 67 15 44
2017 Does not provide services to public 27 32 16 9 5 5 7 66 16 104
2014 Provides services to public 24 40 12 4 7 5 7 73 13 41
2014 Does not provide services to public 25 31 18 9 4 4 8 64 15 103

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 35 16 12 2 3 1 68 15 115
2017 Does not provide services to public 34 35 13 8 5 5 0 73 14 315
2014 Provides services to public 28 34 14 13 9 3 0 64 22 102
2014 Does not provide services to public 25 39 16 11 5 4 0 67 17 319
2011 Provides services to public 25 37 17 7 7 7 1 67 15 114
2011 Does not provide services to public 27 34 15 13 7 4 0 64 20 301

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 37 18 12 4 3 1 64 18 115
2017 Does not provide services to public 29 42 15 8 5 1 0 72 13 315
2014 Provides services to public 26 35 17 13 8 1 0 62 21 102
2014 Does not provide services to public 22 44 17 8 6 2 0 68 15 320
2011 Provides services to public 29 35 12 12 8 2 2 66 21 113
2011 Does not provide services to public 29 35 18 11 7 1 0 64 18 301
2008 Provides services to public 32 36 17 8 4 3 1 70 12 76
2008 Does not provide services to public 30 29 13 12 12 3 0 62 25 187

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 36 22 15 6 5 1 53 23 114
2017 Does not provide services to public 18 41 17 11 8 5 0 62 20 315
2014 Provides services to public 15 33 21 18 9 3 0 50 28 102
2014 Does not provide services to public 16 37 21 15 7 5 0 56 23 320
2011 Provides services to public 16 37 23 12 8 4 1 56 20 113
2011 Does not provide services to public 16 40 18 16 6 5 0 58 23 302
2008 Provides services to public 14 47 17 12 4 4 1 65 17 76
2008 Does not provide services to public 17 32 17 22 9 4 0 51 32 186

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 27 22 15 8 6 2 51 25 115
2017 Does not provide services to public 27 31 17 8 8 8 0 64 17 315
2014 Provides services to public 15 24 22 18 16 5 0 42 36 102
2014 Does not provide services to public 19 33 19 14 9 6 0 56 24 320
2011 Provides services to public 23 40 15 10 9 3 1 65 19 114
2011 Does not provide services to public 25 37 17 10 8 3 0 64 18 301
2008 Provides services to public 22 34 22 11 3 8 0 61 14 76
2008 Does not provide services to public 21 27 20 12 13 6 0 52 26 187

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 36 18 20 6 5 1 54 27 115
2017 Does not provide services to public 22 39 16 14 7 2 0 62 21 313
2014 Provides services to public 16 23 25 22 12 1 0 39 35 102
2014 Does not provide services to public 17 37 16 19 8 3 0 56 28 319
2011 Provides services to public 14 39 16 17 11 2 1 55 29 114
2011 Does not provide services to public 15 34 20 20 9 2 0 50 29 301
2008 Provides services to public 11 33 21 29 7 0 0 43 36 76
2008 Does not provide services to public 15 28 17 23 16 2 0 43 40 185
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 43 9 9 2 2 0 79 12 114
2017 Does not provide services to public 32 47 11 7 2 0 0 80 9 314
2014 Provides services to public 30 42 12 12 3 1 0 73 15 102
2014 Does not provide services to public 29 51 10 7 2 1 0 81 9 321
2011 Provides services to public 30 52 9 6 2 1 1 83 8 114
2011 Does not provide services to public 28 46 12 9 4 1 0 75 13 302

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 47 6 1 1 3 0 91 3 114
2017 Does not provide services to public 47 42 7 2 1 1 0 90 3 313
2014 Provides services to public 40 37 16 4 2 1 0 78 6 102
2014 Does not provide services to public 40 42 9 4 2 4 0 85 6 321
2011 Provides services to public 40 49 6 1 1 2 1 92 2 114
2011 Does not provide services to public 43 35 13 5 1 3 0 80 6 302

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 39 13 10 5 5 2 70 16 115
2017 Does not provide services to public 32 32 16 10 5 4 2 68 16 312
2014 Provides services to public 23 37 17 10 9 2 1 62 20 102
2014 Does not provide services to public 27 35 15 11 7 3 2 65 19 321
2011 Provides services to public 34 32 12 10 6 2 4 70 17 114
2011 Does not provide services to public 33 35 13 8 6 3 2 72 15 302
2008 Provides services to public 36 36 18 7 4 0 0 71 11 76
2008 Does not provide services to public 27 26 18 14 10 4 1 56 25 187

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 33 19 15 5 8 3 56 23 115
2017 Does not provide services to public 23 29 19 15 5 8 2 57 22 313
2014 Provides services to public 8 38 18 19 10 7 0 50 31 102
2014 Does not provide services to public 16 30 21 15 7 11 0 52 25 319
2011 Provides services to public 17 40 21 9 5 6 2 62 15 114
2011 Does not provide services to public 17 29 23 15 7 7 1 50 24 302

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 22 18 13 16 12 7 42 36 115
2017 Does not provide services to public 18 25 17 11 9 14 5 54 26 314
2014 Provides services to public 12 11 19 23 22 12 2 26 52 102
2014 Does not provide services to public 14 21 19 15 14 13 4 42 35 318
2011 Provides services to public 14 19 22 11 14 13 7 41 31 113
2011 Does not provide services to public 16 21 17 17 13 13 4 44 36 301

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 27 7 6 3 2 3 82 10 115
2017 Does not provide services to public 56 29 6 6 1 1 1 86 7 312
2014 Provides services to public 48 33 8 8 1 1 1 83 9 102
2014 Does not provide services to public 54 30 7 5 1 2 1 87 6 321

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 26 0 0 0 0 3 100 0 115
2017 Does not provide services to public 79 17 2 1 0 1 0 97 1 315
2014 Provides services to public 72 24 3 1 0 0 0 96 1 102
2014 Does not provide services to public 75 19 2 1 0 2 1 96 1 321
2011 Provides services to public 73 18 4 1 0 0 4 94 1 113
2011 Does not provide services to public 76 17 4 0 0 0 2 96 0 301
2008 Provides services to public 49 24 14 3 4 1 5 77 7 76
2008 Does not provide services to public 49 22 11 4 4 4 6 79 8 187

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 38 12 4 6 4 1 77 10 114
2017 Does not provide services to public 45 34 8 7 2 4 0 82 9 314
2014 Provides services to public 36 31 12 6 12 2 1 70 18 102
2014 Does not provide services to public 42 32 8 8 5 3 2 78 13 321
2011 Provides services to public 31 38 15 6 5 0 4 72 12 112
2011 Does not provide services to public 36 35 13 10 5 1 1 72 15 302
2008 Provides services to public 12 38 22 16 11 1 0 51 27 76
2008 Does not provide services to public 12 30 20 20 16 1 1 43 37 187

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 34 15 9 16 4 4 56 28 115
2017 Does not provide services to public 24 26 11 18 14 3 4 54 34 315
2014 Provides services to public 12 21 12 18 30 6 1 36 52 102
2014 Does not provide services to public 17 24 16 16 21 3 3 44 40 321
2011 Provides services to public 10 13 20 19 29 2 6 25 53 113
2011 Does not provide services to public 12 21 16 20 26 2 3 35 49 301
2008 Provides services to public 12 30 20 18 16 1 3 44 36 76
2008 Does not provide services to public 10 25 12 18 32 1 2 36 51 187

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 40 23 5 6 3 0 64 12 115
2017 Does not provide services to public 27 43 18 5 3 2 1 73 9 314

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 38 19 6 3 0 1 72 9 115
2017 Does not provide services to public 44 34 12 4 2 3 1 82 6 314
2014 Provides services to public 38 30 16 7 5 4 0 71 12 102
2014 Does not provide services to public 41 36 11 5 2 5 0 82 7 321

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 47 11 3 2 1 0 83 5 114
2017 Does not provide services to public 44 39 12 2 1 2 1 85 3 314
2014 Provides services to public 31 36 18 9 6 1 0 67 15 102
2014 Does not provide services to public 37 41 11 4 2 4 0 82 6 321
2011 Provides services to public 34 42 16 2 4 2 1 78 6 112
2011 Does not provide services to public 38 37 14 6 2 2 1 78 8 302

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 37 8 3 4 0 0 84 7 115
2017 Does not provide services to public 53 37 7 2 1 0 0 90 4 314
2014 Provides services to public 41 40 11 6 2 0 0 82 8 102
2014 Does not provide services to public 44 41 7 3 4 0 0 86 7 321
2011 Provides services to public 43 37 13 4 3 0 1 80 7 112
2011 Does not provide services to public 44 37 11 5 3 1 0 81 8 301
2008 Provides services to public 36 51 12 0 1 0 0 87 1 76
2008 Does not provide services to public 35 35 15 9 6 0 1 70 15 185

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 41 18 2 5 1 0 75 7 115
2017 Does not provide services to public 42 38 12 6 2 0 0 80 8 313
2014 Provides services to public 23 38 21 10 8 0 0 61 18 102
2014 Does not provide services to public 30 42 14 9 4 1 0 72 13 320
2011 Provides services to public 30 34 18 11 7 0 1 64 18 113
2011 Does not provide services to public 27 39 17 10 6 1 0 66 16 298

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 44 8 8 6 0 0 78 14 114
2017 Does not provide services to public 42 40 10 4 3 0 0 82 8 314
2014 Provides services to public 26 35 16 17 5 1 0 62 22 102
2014 Does not provide services to public 30 45 10 10 3 1 0 76 13 319
2011 Provides services to public 31 34 16 13 4 0 1 66 18 112
2011 Does not provide services to public 29 42 14 10 4 0 0 71 14 302
2008 Provides services to public 33 42 12 11 3 0 0 75 13 76
2008 Does not provide services to public 22 38 20 12 8 0 0 60 20 187

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 25 19 9 5 5 1 65 15 115
2017 Does not provide services to public 36 22 20 11 5 5 1 61 18 314
2014 Provides services to public 25 26 16 10 18 5 0 54 29 102
2014 Does not provide services to public 28 25 17 13 10 6 2 57 24 320
2011 Provides services to public 32 19 17 14 15 2 2 53 30 114
2011 Does not provide services to public 27 25 19 14 11 4 0 54 26 301
2008 Provides services to public 24 28 25 14 5 4 0 53 21 76
2008 Does not provide services to public 21 27 15 20 14 3 0 50 35 187
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 24 39 37 115
2017 Does not provide services to public 30 35 35 315
2014 Provides services to public 39 28 33 102
2014 Does not provide services to public 37 30 33 321
2011 Provides services to public 42 27 31 112
2011 Does not provide services to public 37 26 37 301

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 11 16 62 3 4 4 28
2017 Does not provide services to public 11 19 40 2 18 10 94
2014 Provides services to public 7 26 59 0 9999 7 40
2014 Does not provide services to public 10 18 52 5 9999 15 118
2011 Provides services to public 9 6 57 9 9999 19 47
2011 Does not provide services to public 8 15 65 5 9999 6 111
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 19 81 115
2017 Does not provide services to public 13 87 314
2014 Provides services to public 24 76 102
2014 Does not provide services to public 13 87 319

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 21
2017 Does not provide services to public 38 40
2014 Provides services to public 53 25
2014 Does not provide services to public 60 42

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 68 21
2017 Does not provide services to public 72 40
2014 Provides services to public 71 25
2014 Does not provide services to public 61 42

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 21
2017 Does not provide services to public 0 40
2014 Provides services to public 0 25
2014 Does not provide services to public 0 42

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 40
2014 Does not provide services to public 0 42

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 21

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 21
2017 Does not provide services to public 35 40
2014 Provides services to public 40 25
2014 Does not provide services to public 36 42

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 21
2017 Does not provide services to public 50 40
2014 Provides services to public 51 25
2014 Does not provide services to public 33 42

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 21
2017 Does not provide services to public 36 40
2014 Provides services to public 45 25
2014 Does not provide services to public 38 42

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 21
2017 Does not provide services to public 44 40
2014 Provides services to public 44 25
2014 Does not provide services to public 35 42

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 21
2017 Does not provide services to public 37 40
2014 Provides services to public 32 25
2014 Does not provide services to public 29 42

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 82 21
2017 Does not provide services to public 50 40
2014 Provides services to public 55 25
2014 Does not provide services to public 62 42

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 21
2017 Does not provide services to public 38 40
2014 Provides services to public 34 25
2014 Does not provide services to public 31 42

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 21
2017 Does not provide services to public 0 40
2014 Provides services to public 0 25

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 21

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 21
2017 Does not provide services to public 33 40
2014 Provides services to public 61 25
2014 Does not provide services to public 34 42

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 21
2017 Does not provide services to public 24 40
2014 Provides services to public 25 25
2014 Does not provide services to public 26 42

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 40
2014 Provides services to public 20 25
2014 Does not provide services to public 21 42

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 66 21
2017 Does not provide services to public 70 40
2014 Provides services to public 54 25
2014 Does not provide services to public 55 42

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 21
2017 Does not provide services to public 33 40
2014 Does not provide services to public 32 42

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 21
2014 Does not provide services to public 16 42

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 21
2017 Does not provide services to public 12 40
2014 Provides services to public 25 25
2014 Does not provide services to public 20 42

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 23 40
2014 Provides services to public 34 25
2014 Does not provide services to public 27 42

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 20
2017 Does not provide services to public 18 38
2014 Does not provide services to public 24 39

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 20
2017 Does not provide services to public 18 38

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 21 38

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 20
2017 Does not provide services to public 26 38
2014 Does not provide services to public 23 39

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 38
2014 Does not provide services to public 14 39

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 20
2017 Does not provide services to public 52 38
2014 Provides services to public 42 21
2014 Does not provide services to public 44 39

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 20
2017 Does not provide services to public 43 38
2014 Provides services to public 49 21
2014 Does not provide services to public 58 39

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 38

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 21
2017 Does not provide services to public 81 19 41

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 17 18 7 4 27 13 52 18 114
2017 Does not provide services to public 17 14 16 6 2 34 10 55 15 315
2014 Provides services to public 4 24 15 11 7 24 15 47 29 102
2014 Does not provide services to public 15 16 21 4 5 31 7 50 16 320

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 32 18 7 5 12 5 65 14 114
2017 Does not provide services to public 25 31 17 7 3 15 2 67 12 315
2014 Provides services to public 19 25 25 6 9 11 5 52 18 102
2014 Does not provide services to public 23 34 18 3 5 16 0 68 10 320
2011 Provides services to public 37 39 12 4 4 3 1 79 8 114
2011 Does not provide services to public 41 31 15 5 3 5 0 76 8 298
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 46 14 13 1 4 4 70 15 115
2017 Does not provide services to public 25 43 12 7 4 1 9 75 12 314
2014 Provides services to public 20 51 11 6 3 3 6 79 10 102
2014 Does not provide services to public 18 47 10 7 4 3 11 75 13 320
2011 Provides services to public 17 51 14 8 2 0 9 74 11 114
2011 Does not provide services to public 27 46 11 7 2 1 8 79 9 301
2008 Provides services to public 26 42 17 5 4 1 4 72 10 76
2008 Does not provide services to public 22 48 10 8 1 2 9 79 10 187

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 22 23 4 4 28 13 47 13 115
2017 Does not provide services to public 11 17 24 4 3 29 12 48 12 313
2014 Provides services to public 6 18 24 11 3 25 13 39 22 102
2014 Does not provide services to public 6 21 21 6 3 31 13 46 16 319
2011 Provides services to public 4 20 25 4 5 30 12 42 15 113
2011 Does not provide services to public 8 18 20 9 1 35 9 47 18 300

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 32 10 3 1 11 6 82 6 115
2017 Does not provide services to public 39 28 11 1 1 10 9 84 3 315
2014 Provides services to public 33 31 13 6 2 10 6 76 9 102
2014 Does not provide services to public 28 31 11 4 1 14 11 79 6 320
2011 Provides services to public 35 38 9 2 1 8 8 86 3 114
2011 Does not provide services to public 41 28 11 5 3 6 7 79 8 302
2008 Provides services to public 38 28 21 4 0 5 4 72 4 76
2008 Does not provide services to public 28 36 14 3 1 9 9 78 5 187

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 30 15 4 1 12 5 75 6 114
2017 Does not provide services to public 35 30 12 1 1 12 9 83 2 314
2014 Provides services to public 26 26 20 4 4 15 6 65 10 102
2014 Does not provide services to public 24 34 13 3 1 16 10 78 5 317
2011 Provides services to public 30 32 12 6 2 10 8 75 10 113
2011 Does not provide services to public 35 31 14 4 1 9 6 78 6 299
2008 Provides services to public 38 33 11 7 1 5 5 79 9 76
2008 Does not provide services to public 28 32 14 6 4 7 7 70 13 187
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 17 83 115
2017 Does not provide services to public 6 94 313
2014 Provides services to public 17 83 102
2014 Does not provide services to public 7 93 319

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 20
2017 Does not provide services to public 35 17
2014 Provides services to public 42 17
2014 Does not provide services to public 38 19

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 85 20
2017 Does not provide services to public 57 17
2014 Provides services to public 88 17
2014 Does not provide services to public 80 19

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 17
2014 Provides services to public 0 17

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 17
2014 Provides services to public 0 17
2014 Does not provide services to public 0 19

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 17

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 17
2014 Provides services to public 0 17
2014 Does not provide services to public 0 19

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 17
2014 Does not provide services to public 0 20

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 17
2014 Does not provide services to public 0 20

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 20
2014 Provides services to public 36 17
2014 Does not provide services to public 0 20

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 17
2014 Does not provide services to public 0 20

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 17

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 17
2014 Does not provide services to public 0 20

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 17

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 17

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 17
2014 Does not provide services to public 0 20

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 17
2014 Provides services to public 35 17
2014 Does not provide services to public 44 20

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 20
2014 Provides services to public 40 17
2014 Does not provide services to public 28 21

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 16
2014 Does not provide services to public 28 21

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 16

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 16

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16
2014 Provides services to public 0 17

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16
2014 Provides services to public 0 17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 20
2017 Does not provide services to public 79 16
2014 Provides services to public 54 17
2014 Does not provide services to public 59 21

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 20
2014 Provides services to public 0 15

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16
2014 Does not provide services to public 0 19

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 16
2014 Does not provide services to public 0 19

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 16
2014 Does not provide services to public 0 19

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16
2014 Provides services to public 0 15

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 16
2014 Does not provide services to public 26 19

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 20
2017 Does not provide services to public 38 16
2014 Provides services to public 68 15
2014 Does not provide services to public 31 19

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 16
2014 Does not provide services to public 0 19

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 20
2017 Does not provide services to public 54 16
2014 Provides services to public 53 15
2014 Does not provide services to public 73 19

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 16

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 20
2017 Does not provide services to public 80 20 16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 13 18 6 3 34 10 52 16 115
2017 Does not provide services to public 16 15 16 2 2 38 12 61 7 314
2014 Provides services to public 12 12 20 6 6 30 14 43 21 102
2014 Does not provide services to public 14 16 20 2 2 40 5 55 7 320

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 22 20 5 5 19 3 61 13 114
2017 Does not provide services to public 28 33 12 3 2 18 3 78 7 314
2014 Provides services to public 21 21 19 7 7 18 7 56 18 101
2014 Does not provide services to public 24 33 18 2 2 20 1 72 5 320
2011 Provides services to public 40 41 7 4 2 5 1 86 7 113
2011 Does not provide services to public 41 33 14 3 1 8 0 80 4 300
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 27 21 14 13 1 3 51 27 114
2017 Does not provide services to public 29 28 17 14 11 0 1 58 25 315

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 29 26 16 14 0 0 43 31 115
2017 Does not provide services to public 27 27 25 12 7 0 2 55 20 314

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 27 24 14 11 1 0 50 25 115
2017 Does not provide services to public 30 32 21 8 7 1 2 63 15 314

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 20 23 21 14 1 1 42 35 115
2017 Does not provide services to public 25 31 20 12 9 1 2 58 22 313

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 27 17 6 4 0 4 71 11 114
2017 Does not provide services to public 47 28 10 5 3 1 6 81 8 313

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 33 25 8 7 0 0 60 15 115
2017 Does not provide services to public 37 30 17 11 4 0 1 68 15 315

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 27 28 12 8 0 2 52 20 115
2017 Does not provide services to public 31 33 21 7 4 1 2 66 12 314

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 25 28 18 5 1 0 48 24 115
2017 Does not provide services to public 26 29 27 11 5 0 1 56 16 314

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 26 25 14 8 0 0 54 22 114
2017 Does not provide services to public 31 31 19 12 6 0 1 62 18 313

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 22 27 9 5 1 1 58 14 114
2017 Does not provide services to public 39 33 17 7 3 1 1 73 9 314

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 18 11 3 3 0 2 82 6 115
2017 Does not provide services to public 63 21 7 4 2 0 2 87 6 315

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 13 6 8 6 1 3 80 14 115
2017 Does not provide services to public 74 12 4 2 2 1 3 91 5 311

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 30 12 5 4 1 3 78 9 114
2017 Does not provide services to public 53 31 8 2 4 0 2 86 6 314

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 20 11 6 9 0 3 73 16 115
2017 Does not provide services to public 62 20 9 2 4 0 3 84 6 314

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 10 9 3 3 1 19 82 7 114
2017 Does not provide services to public 57 16 6 2 1 1 18 89 4 313

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 18 8 1 3 1 5 86 5 115
2017 Does not provide services to public 73 13 6 0 0 0 7 93 1 311

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 18 12 6 12 2 3 68 20 115
2017 Does not provide services to public 51 20 11 6 8 0 4 74 15 314

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 28 11 4 2 1 2 82 6 115
2017 Does not provide services to public 56 26 9 4 1 1 3 85 6 312

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 36 41 9 7 0 0 43 16 115
2017 Does not provide services to public 15 35 33 12 4 0 0 50 16 315

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 17 39 30 10 0 0 40 20 112
2017 Does not provide services to public 5 18 35 26 16 0 1 42 23 314

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 35 24 13 6 4 2 55 19 115
2017 Does not provide services to public 19 35 21 9 6 10 1 59 17 315

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 40 19 14 8 1 0 58 22 113
2017 Does not provide services to public 18 44 20 9 5 4 0 65 15 314
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 16 84 115
2017 Does not provide services to public 10 90 314
2014 Provides services to public 21 79 101
2014 Does not provide services to public 10 90 317

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 72 28 18
2017 Does not provide services to public 79 21 32
2014 Provides services to public 70 30 20
2014 Does not provide services to public 82 18 33

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 30 0 24 0 0 0 76 24 13
2017 Does not provide services to public 47 44 4 0 0 0 5 96 0 25
2014 Provides services to public 55 22 7 16 0 0 0 77 16 14
2014 Does not provide services to public 42 43 7 3 4 0 0 86 7 27
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 24 25 10 5 5 2 31 69 115
2017 Does not provide services to public 35 23 22 7 6 4 2 38 62 315

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 74
2017 Does not provide services to public 26 180

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 74
2017 Does not provide services to public 30 180

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 74
2017 Does not provide services to public 21 180

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 74
2017 Does not provide services to public 47 180

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 74
2017 Does not provide services to public 4 180

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 74
2017 Does not provide services to public 36 180

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 4 55 20 9 1 10 74
2017 Does not provide services to public 5 56 17 12 4 6 178

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 35 15 16 7 0 6 60 24 73
2017 Does not provide services to public 18 37 9 13 9 2 11 64 25 184

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 24 16 13 23 3 14 38 43 74
2017 Does not provide services to public 6 14 13 11 21 3 32 31 49 184
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