2017 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 61 4 0 0 0 0 96 0 23
2017 Communications or public affairs 58 31 5 6 0 0 0 89 6 39
2017 Legal services 46 54 0 0 0 0 0 100 0 13
2017 Administration and operations 61 37 0 1 1 0 0 98 2 82
2017 Human resources 48 49 0 4 0 0 0 96 4 27
2017 Financial management 49 47 4 0 0 0 0 96 0 24
2017 Information management 48 34 3 15 0 0 0 82 15 27
2017 Information technology 39 53 5 2 0 0 0 93 2 41
2017 Data sciences 40 55 5 0 0 0 0 95 0 20
2017 Policy 60 30 0 10 0 0 0 90 10 10
2017 Project management 44 46 0 7 3 0 0 90 10 29
2017 None of the above 51 40 7 2 0 0 0 91 2 41
2014 Client contact centre 29 52 4 5 10 0 0 81 15 21
2014 Compliance, inspection and enforcement 13 80 0 7 0 0 0 93 7 14
2014 Communications or public affairs 37 47 2 11 2 0 0 84 13 42
2014 Science and technology 17 75 8 0 0 0 0 92 0 11
2014 Legal services 14 73 6 7 0 0 0 87 7 13
2014 Administration and operations 48 39 8 2 3 0 0 86 5 92
2014 Human resources 41 46 9 4 0 0 0 87 4 22
2014 Financial management 50 47 0 3 0 0 0 97 3 32
2014 Procurement 70 30 0 0 0 0 0 100 0 10
2014 Information management 37 47 4 12 0 0 0 84 12 25
2014 Information technology 17 56 6 21 0 0 0 73 21 46
2014 Other services to the public 48 35 9 9 0 0 0 83 9 11
2014 None of the above 27 46 5 17 5 0 0 73 22 53

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 66 26 4 4 0 0 0 92 4 23
2017 Communications or public affairs 77 23 0 0 0 0 0 100 0 39
2017 Legal services 61 32 7 0 0 0 0 93 0 13
2017 Administration and operations 78 17 2 1 1 0 0 95 3 82
2017 Human resources 75 21 4 0 0 0 0 96 0 27
2017 Financial management 66 34 0 0 0 0 0 100 0 24
2017 Information management 67 15 7 11 0 0 0 83 11 27
2017 Information technology 59 31 7 2 0 0 0 90 2 41
2017 Data sciences 66 25 0 10 0 0 0 90 10 20
2017 Policy 60 20 0 10 10 0 0 80 20 10
2017 Project management 61 36 0 3 0 0 0 97 3 29
2017 None of the above 77 18 0 2 0 0 2 97 3 41
2014 Client contact centre 58 23 14 5 0 0 0 81 5 21
2014 Compliance, inspection and enforcement 72 28 0 0 0 0 0 100 0 14
2014 Communications or public affairs 80 17 0 2 0 0 0 98 2 42
2014 Science and technology 44 29 19 8 0 0 0 73 8 11
2014 Legal services 54 32 0 6 8 0 0 86 14 13
2014 Administration and operations 66 23 3 5 1 1 0 91 6 92
2014 Human resources 62 30 4 4 0 0 0 92 4 22
2014 Financial management 65 29 3 3 0 0 0 94 3 32
2014 Procurement 100 0 0 0 0 0 0 100 0 10
2014 Information management 50 34 0 15 0 0 0 85 15 25
2014 Information technology 48 30 6 12 0 0 4 81 12 46
2014 Other services to the public 66 26 9 0 0 0 0 91 0 11
2014 None of the above 50 31 4 9 4 0 3 83 13 52

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 53 26 9 8 0 0 4 82 9 23
2017 Communications or public affairs 66 27 0 2 5 0 0 93 7 39
2017 Legal services 46 22 17 15 0 0 0 68 15 13
2017 Administration and operations 59 23 8 6 1 0 3 84 7 82
2017 Human resources 48 19 21 7 0 0 4 71 7 27
2017 Financial management 54 30 0 16 0 0 0 84 16 24
2017 Information management 55 33 8 0 3 0 0 89 3 27
2017 Information technology 69 12 12 2 5 0 0 80 7 41
2017 Data sciences 56 25 5 5 10 0 0 80 15 20
2017 Project management 52 21 14 10 4 0 0 73 14 29
2017 None of the above 73 11 5 9 2 0 0 84 11 41
2014 Client contact centre 52 28 10 5 0 0 5 85 5 21
2014 Compliance, inspection and enforcement 56 33 0 11 0 0 0 89 11 14
2014 Communications or public affairs 66 16 2 16 0 0 0 82 16 42
2014 Science and technology 27 65 0 8 0 0 0 92 8 11
2014 Legal services 79 7 8 6 0 0 0 86 6 13
2014 Administration and operations 50 29 10 11 0 0 0 80 11 92
2014 Human resources 45 39 8 4 4 0 0 84 8 22
2014 Financial management 50 38 6 6 0 0 0 88 6 32
2014 Procurement 60 20 0 20 0 0 0 80 20 10
2014 Information management 42 31 8 14 4 0 0 74 18 25
2014 Information technology 48 28 12 8 2 0 2 77 11 46
2014 Other services to the public 74 18 9 0 0 0 0 91 0 11
2014 None of the above 55 24 7 11 4 0 0 78 14 53

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 27 52 4 12 0 0 4 83 13 23
2017 Communications or public affairs 63 23 5 10 0 0 0 85 10 39
2017 Legal services 53 47 0 0 0 0 0 100 0 13
2017 Administration and operations 60 27 5 7 1 0 0 87 8 82
2017 Human resources 45 41 3 8 3 0 0 86 11 27
2017 Financial management 47 40 0 9 4 0 0 87 13 24
2017 Information management 62 26 0 7 4 0 0 89 11 27
2017 Information technology 39 44 5 7 5 0 0 83 12 41
2017 Data sciences 61 34 0 5 0 0 0 95 5 20
2017 Policy 31 49 10 10 0 0 0 80 10 10
2017 Project management 56 31 7 3 4 0 0 86 7 29
2017 None of the above 53 33 2 7 5 0 0 86 12 41
2014 Client contact centre 72 10 5 9 5 0 0 82 14 21
2014 Compliance, inspection and enforcement 37 56 0 7 0 0 0 93 7 14
2014 Communications or public affairs 31 39 9 11 9 0 0 70 20 42
2014 Science and technology 35 27 19 10 10 0 0 62 19 11
2014 Legal services 38 21 12 28 0 0 0 60 28 13
2014 Administration and operations 50 34 0 11 5 0 0 84 16 92
2014 Human resources 50 21 12 9 8 0 0 71 17 22
2014 Financial management 47 35 6 3 9 0 0 82 12 32
2014 Procurement 70 30 0 0 0 0 0 100 0 10
2014 Information management 41 19 16 16 8 0 0 60 24 25
2014 Information technology 35 40 6 6 13 0 0 75 19 46
2014 Other services to the public 32 34 9 17 9 0 0 66 25 11
2014 None of the above 32 32 7 18 11 0 0 64 29 53

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 42 21 4 0 0 0 75 4 23
2017 Communications or public affairs 50 25 8 14 3 0 0 75 17 39
2017 Legal services 63 37 0 0 0 0 0 100 0 13
2017 Administration and operations 44 38 11 6 0 0 1 83 6 82
2017 Human resources 55 29 12 0 0 0 4 88 0 26
2017 Financial management 37 47 16 0 0 0 0 84 0 24
2017 Information management 46 39 7 8 0 0 0 85 8 27
2017 Information technology 24 58 10 7 0 0 0 83 7 41
2017 Data sciences 45 39 16 0 0 0 0 84 0 20
2017 Policy 59 20 10 10 0 0 0 79 10 10
2017 Project management 55 38 3 4 0 0 0 93 4 29
2017 None of the above 49 33 4 2 7 0 5 86 9 41
2014 Client contact centre 24 33 23 5 14 0 0 57 19 21
2014 Compliance, inspection and enforcement 45 49 6 0 0 0 0 94 0 14
2014 Communications or public affairs 28 39 16 14 2 0 0 68 16 42
2014 Science and technology 35 65 0 0 0 0 0 100 0 11
2014 Legal services 45 47 8 0 0 0 0 92 0 13
2014 Administration and operations 49 38 6 3 2 0 1 88 5 92
2014 Human resources 43 30 28 0 0 0 0 72 0 22
2014 Financial management 47 32 12 3 3 3 0 82 6 32
2014 Procurement 90 10 0 0 0 0 0 100 0 10
2014 Information management 27 50 12 8 4 0 0 77 12 25
2014 Information technology 32 36 6 13 11 2 0 70 24 46
2014 Other services to the public 26 48 9 17 0 0 0 74 17 11
2014 None of the above 35 41 13 11 0 0 0 77 11 53

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 22 56 18 4 0 0 0 78 4 23
2017 Communications or public affairs 44 44 5 2 5 0 0 88 7 39
2017 Legal services 78 7 7 0 7 0 0 85 7 13
2017 Administration and operations 34 44 5 15 3 0 0 78 18 82
2017 Human resources 33 41 23 0 3 0 0 74 3 27
2017 Financial management 49 34 17 0 0 0 0 83 0 24
2017 Information management 18 52 11 10 8 0 0 71 18 27
2017 Information technology 59 29 10 2 0 0 0 88 2 41
2017 Data sciences 30 54 10 0 6 0 0 84 6 20
2017 Policy 40 39 10 10 0 0 0 79 10 10
2017 Project management 55 31 7 7 0 0 0 86 7 29
2017 None of the above 37 36 12 4 10 0 0 74 14 41
2014 Client contact centre 33 34 28 5 0 0 0 68 5 21
2014 Compliance, inspection and enforcement 44 42 7 7 0 0 0 86 7 14
2014 Communications or public affairs 33 47 4 11 5 0 0 80 16 42
2014 Science and technology 16 38 27 19 0 0 0 54 19 11
2014 Legal services 21 57 0 14 8 0 0 78 22 13
2014 Administration and operations 26 54 9 8 3 0 0 80 12 91
2014 Human resources 40 52 8 0 0 0 0 92 0 22
2014 Financial management 47 47 3 3 0 0 0 94 3 32
2014 Procurement 70 30 0 0 0 0 0 100 0 10
2014 Information management 18 31 36 16 0 0 0 49 16 25
2014 Information technology 27 50 8 8 6 0 0 77 15 46
2014 Other services to the public 31 26 0 26 17 0 0 58 42 11
2014 None of the above 37 37 15 7 4 0 0 75 11 53

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 24 47 21 8 0 0 0 71 8 23
2017 Communications or public affairs 54 32 7 0 7 0 0 86 7 39
2017 Legal services 85 7 0 7 0 0 0 93 7 13
2017 Administration and operations 37 40 5 12 6 0 0 77 18 82
2017 Human resources 32 53 15 0 0 0 0 85 0 27
2017 Financial management 44 52 0 4 0 0 0 96 4 24
2017 Information management 33 41 8 10 8 0 0 74 18 27
2017 Information technology 64 19 10 5 3 0 0 83 7 41
2017 Data sciences 30 40 15 16 0 0 0 70 16 20
2017 Policy 40 30 20 10 0 0 0 70 10 10
2017 Project management 52 42 7 0 0 0 0 93 0 29
2017 None of the above 51 29 13 2 5 0 0 80 7 41
2014 Client contact centre 34 33 24 9 0 0 0 67 9 21
2014 Compliance, inspection and enforcement 50 43 7 0 0 0 0 93 0 14
2014 Communications or public affairs 38 44 9 5 5 0 0 82 9 41
2014 Science and technology 25 46 10 19 0 0 0 71 19 11
2014 Legal services 20 65 0 8 8 0 0 84 16 13
2014 Administration and operations 36 44 6 8 5 0 0 80 13 92
2014 Human resources 62 30 4 4 0 0 0 92 4 22
2014 Financial management 64 27 0 9 0 0 0 91 9 32
2014 Procurement 70 30 0 0 0 0 0 100 0 10
2014 Information management 30 19 19 32 0 0 0 49 32 25
2014 Information technology 37 44 6 4 9 0 0 81 13 46
2014 Other services to the public 40 9 18 25 9 0 0 49 34 11
2014 None of the above 43 34 13 7 4 0 0 77 10 53

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 40 51 8 0 0 0 0 92 0 23
2017 Communications or public affairs 50 33 11 7 0 0 0 82 7 39
2017 Legal services 61 30 9 0 0 0 0 91 0 13
2017 Administration and operations 56 37 4 4 0 0 0 93 4 81
2017 Human resources 47 34 12 3 3 0 0 81 7 27
2017 Financial management 58 38 4 0 0 0 0 96 0 24
2017 Information management 51 30 8 7 4 0 0 81 11 27
2017 Information technology 59 29 7 2 3 0 0 88 5 41
2017 Data sciences 54 41 5 0 0 0 0 95 0 20
2017 Policy 50 40 0 10 0 0 0 90 10 10
2017 Project management 52 37 7 3 0 0 0 90 3 29
2017 None of the above 53 37 6 0 3 0 0 91 3 41
2014 Client contact centre 33 47 10 9 0 0 0 81 9 21
2014 Compliance, inspection and enforcement 46 33 13 7 0 0 0 80 7 14
2014 Communications or public affairs 33 46 11 9 0 0 0 79 9 42
2014 Science and technology 25 65 10 0 0 0 0 90 0 11
2014 Legal services 38 55 0 0 0 6 0 100 0 13
2014 Administration and operations 50 36 7 2 2 1 1 88 4 92
2014 Human resources 66 26 4 4 0 0 0 92 4 22
2014 Financial management 61 36 3 0 0 0 0 97 0 32
2014 Procurement 60 40 0 0 0 0 0 100 0 10
2014 Information management 49 31 16 4 0 0 0 80 4 25
2014 Information technology 37 50 8 0 0 0 4 91 0 46
2014 Other services to the public 40 27 25 8 0 0 0 67 8 11
2014 None of the above 50 39 7 4 0 0 0 89 4 53

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 48 16 4 0 0 0 79 4 23
2017 Communications or public affairs 51 22 15 7 5 0 0 73 12 39
2017 Legal services 85 8 7 0 0 0 0 93 0 13
2017 Administration and operations 49 26 10 7 4 3 1 78 12 82
2017 Human resources 52 37 8 3 0 0 0 89 3 27
2017 Financial management 38 42 12 8 0 0 0 80 8 24
2017 Information management 33 44 11 4 7 0 0 78 11 27
2017 Information technology 35 44 7 10 5 0 0 79 15 41
2017 Data sciences 58 26 10 5 0 0 0 84 5 19
2017 Policy 20 40 20 10 10 0 0 60 20 10
2017 Project management 25 58 10 7 0 0 0 83 7 29
2017 None of the above 52 34 4 2 5 0 2 88 7 41
2014 Client contact centre 33 39 19 0 0 9 0 79 0 21
2014 Compliance, inspection and enforcement 13 62 12 7 0 0 6 80 7 14
2014 Communications or public affairs 26 46 7 9 9 2 0 75 18 42
2014 Science and technology 25 29 36 0 10 0 0 54 10 11
2014 Legal services 18 48 16 18 0 0 0 66 18 13
2014 Administration and operations 39 35 12 5 4 2 3 78 10 91
2014 Human resources 63 21 4 8 4 0 0 84 12 22
2014 Financial management 29 56 9 6 0 0 0 85 6 32
2014 Procurement 70 10 0 20 0 0 0 80 20 10
2014 Information management 38 26 24 8 4 0 0 65 12 25
2014 Information technology 18 40 23 6 6 2 4 62 13 46
2014 Other services to the public 49 34 0 9 0 0 8 91 9 11
2014 None of the above 35 34 15 9 0 3 4 74 10 53

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 56 26 4 0 9 0 4 86 10 23
2017 Communications or public affairs 53 24 8 5 2 2 6 84 8 39
2017 Legal services 15 8 7 15 7 0 48 43 43 13
2017 Administration and operations 59 23 8 2 2 1 5 87 5 82
2017 Human resources 38 36 11 7 0 0 8 80 8 27
2017 Financial management 51 37 0 0 0 0 12 100 0 24
2017 Information management 38 15 20 3 3 0 20 67 9 27
2017 Information technology 46 20 12 2 10 7 3 74 13 41
2017 Data sciences 45 34 6 5 0 0 10 88 5 20
2017 Project management 40 28 7 4 4 0 17 83 9 29
2017 None of the above 51 3 5 7 4 2 27 77 16 41
2014 Client contact centre 52 15 10 5 0 5 14 82 6 21
2014 Compliance, inspection and enforcement 12 27 0 11 19 0 30 57 43 14
2014 Communications or public affairs 40 31 7 7 2 2 10 82 11 42
2014 Science and technology 25 57 10 0 0 8 0 90 0 11
2014 Legal services 20 22 8 14 0 0 37 66 21 13
2014 Administration and operations 43 29 10 8 1 1 9 79 10 92
2014 Human resources 42 38 4 8 0 0 8 87 9 22
2014 Financial management 37 33 6 3 0 0 21 89 4 32
2014 Procurement 90 0 10 0 0 0 0 90 0 10
2014 Information management 43 20 15 4 0 4 14 76 5 25
2014 Information technology 38 30 10 6 6 4 6 75 14 46
2014 Other services to the public 44 8 17 8 0 9 14 67 10 11
2014 None of the above 48 18 9 7 4 0 15 77 13 53

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 64 9 8 0 0 0 83 8 23
2017 Communications or public affairs 37 43 8 5 7 0 0 80 12 39
2017 Legal services 63 30 0 0 7 0 0 93 7 13
2017 Administration and operations 39 42 10 5 4 0 0 81 9 82
2017 Human resources 28 34 38 0 0 0 0 62 0 27
2017 Financial management 38 50 12 0 0 0 0 88 0 24
2017 Information management 33 33 19 12 4 0 0 65 15 26
2017 Information technology 51 41 0 7 0 0 0 93 7 41
2017 Data sciences 20 64 5 5 6 0 0 84 11 20
2017 Policy 60 20 10 10 0 0 0 80 10 10
2017 Project management 48 38 7 0 7 0 0 86 7 29
2017 None of the above 27 47 10 10 6 0 0 74 17 41
2014 Client contact centre 58 24 9 10 0 0 0 81 10 21
2014 Compliance, inspection and enforcement 44 43 6 7 0 0 0 87 7 14
2014 Communications or public affairs 19 45 16 13 7 0 0 64 20 42
2014 Science and technology 8 64 10 19 0 0 0 71 19 11
2014 Legal services 20 40 14 18 8 0 0 59 26 13
2014 Administration and operations 28 51 10 9 3 0 0 79 12 91
2014 Human resources 37 42 12 4 4 0 0 80 8 22
2014 Financial management 40 47 8 6 0 0 0 86 6 32
2014 Procurement 70 30 0 0 0 0 0 100 0 10
2014 Information management 22 35 35 8 0 0 0 57 8 25
2014 Information technology 21 60 8 4 6 0 0 81 11 46
2014 Other services to the public 31 17 17 18 17 0 0 49 34 11
2014 None of the above 32 45 9 12 2 0 0 77 14 53

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 15 47 26 9 0 4 0 64 9 23
2017 Communications or public affairs 32 46 5 8 9 0 0 78 17 39
2017 Legal services 63 37 0 0 0 0 0 100 0 13
2017 Administration and operations 36 35 17 7 5 0 0 70 12 82
2017 Human resources 14 34 33 14 0 4 0 51 15 27
2017 Financial management 43 29 24 4 0 0 0 72 4 24
2017 Information management 37 34 3 23 3 0 0 70 26 27
2017 Information technology 36 39 12 10 2 0 0 76 12 41
2017 Data sciences 5 54 21 10 10 0 0 59 20 20
2017 Policy 30 51 10 10 0 0 0 80 10 10
2017 Project management 34 45 7 10 3 0 0 80 14 29
2017 None of the above 44 36 0 5 14 0 0 81 19 41
2014 Client contact centre 33 29 14 14 9 0 0 62 23 21
2014 Compliance, inspection and enforcement 44 25 6 11 14 0 0 69 25 14
2014 Communications or public affairs 18 44 16 11 11 0 0 62 23 42
2014 Science and technology 27 17 46 10 0 0 0 44 10 11
2014 Legal services 24 20 32 7 16 0 0 45 23 13
2014 Administration and operations 38 36 14 9 3 0 0 73 13 92
2014 Human resources 37 39 4 8 12 0 0 76 20 22
2014 Financial management 20 53 18 6 3 0 0 72 9 32
2014 Procurement 80 20 0 0 0 0 0 100 0 10
2014 Information management 7 61 24 8 0 0 0 68 8 25
2014 Information technology 19 35 21 13 11 2 0 54 24 46
2014 Other services to the public 18 48 0 26 9 0 0 65 35 11
2014 None of the above 24 34 18 21 4 0 0 57 25 53

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 39 25 8 0 4 0 65 9 23
2017 Communications or public affairs 40 33 8 8 12 0 0 73 19 39
2017 Legal services 37 54 0 0 0 0 9 100 0 13
2017 Administration and operations 32 40 15 10 2 0 0 73 13 80
2017 Human resources 18 50 17 15 0 0 0 67 15 27
2017 Financial management 42 30 20 8 0 0 0 72 8 24
2017 Information management 30 25 14 25 7 0 0 55 31 27
2017 Information technology 30 41 10 17 3 0 0 71 20 41
2017 Data sciences 15 44 20 16 5 0 0 59 21 20
2017 Policy 30 40 10 20 0 0 0 70 20 10
2017 Project management 28 55 10 3 3 0 0 83 7 29
2017 None of the above 36 40 6 7 12 0 0 75 19 41

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 60 8 0 0 0 0 92 0 23
2017 Communications or public affairs 53 33 5 8 2 0 0 85 10 39
2017 Legal services 70 30 0 0 0 0 0 100 0 13
2017 Administration and operations 47 41 7 3 2 0 0 88 5 82
2017 Human resources 36 41 9 15 0 0 0 77 15 27
2017 Financial management 54 34 12 0 0 0 0 88 0 24
2017 Information management 36 48 3 8 4 0 0 84 12 27
2017 Information technology 59 34 5 0 2 0 0 93 2 41
2017 Data sciences 25 45 20 10 0 0 0 70 10 20
2017 Policy 61 20 19 0 0 0 0 81 0 10
2017 Project management 67 20 10 3 0 0 0 87 3 29
2017 None of the above 44 42 2 8 4 0 0 86 12 41
2014 Client contact centre 52 33 15 0 0 0 0 85 0 21
2014 Compliance, inspection and enforcement 67 26 6 0 0 0 0 94 0 14
2014 Communications or public affairs 35 49 12 2 2 0 0 84 4 42
2014 Science and technology 35 56 10 0 0 0 0 90 0 11
2014 Legal services 32 60 8 0 0 0 0 92 0 13
2014 Administration and operations 52 32 11 2 2 1 0 85 4 92
2014 Human resources 50 33 5 12 0 0 0 83 12 22
2014 Financial management 47 47 0 3 0 3 0 97 3 32
2014 Procurement 80 20 0 0 0 0 0 100 0 10
2014 Information management 42 47 12 0 0 0 0 88 0 25
2014 Information technology 32 51 8 2 6 0 0 83 9 46
2014 Other services to the public 40 26 17 9 9 0 0 66 17 11
2014 None of the above 40 44 11 5 0 0 0 84 5 53

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 9 61 21 9 0 0 0 70 9 23
2017 Communications or public affairs 48 23 9 12 7 0 0 71 19 39
2017 Legal services 78 15 0 0 7 0 0 93 7 13
2017 Administration and operations 38 36 12 9 5 0 0 74 14 82
2017 Human resources 34 29 26 11 0 0 0 62 11 27
2017 Financial management 43 37 12 8 0 0 0 80 8 24
2017 Information management 29 23 30 15 3 0 0 52 18 27
2017 Information technology 37 41 15 7 0 0 0 78 7 41
2017 Data sciences 20 55 20 5 0 0 0 75 5 20
2017 Policy 30 30 30 10 0 0 0 60 10 10
2017 Project management 55 31 7 3 3 0 0 86 7 29
2017 None of the above 42 34 5 6 14 0 0 76 20 41

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 61 4 0 0 0 0 96 0 23
2017 Communications or public affairs 52 34 7 5 2 0 0 86 7 39
2017 Legal services 70 22 0 7 0 0 0 93 7 13
2017 Administration and operations 62 28 6 1 2 0 0 91 3 82
2017 Human resources 43 33 24 0 0 0 0 76 0 27
2017 Financial management 58 34 8 0 0 0 0 92 0 24
2017 Information management 53 29 18 0 0 0 0 82 0 27
2017 Information technology 66 27 7 0 0 0 0 93 0 41
2017 Data sciences 30 49 21 0 0 0 0 79 0 20
2017 Policy 70 10 20 0 0 0 0 80 0 10
2017 Project management 49 45 7 0 0 0 0 93 0 29
2017 None of the above 64 25 9 3 0 0 0 89 3 40
2014 Client contact centre 72 14 14 0 0 0 0 86 0 21
2014 Compliance, inspection and enforcement 75 19 6 0 0 0 0 94 0 14
2014 Communications or public affairs 49 29 13 9 0 0 0 78 9 42
2014 Science and technology 25 75 0 0 0 0 0 100 0 11
2014 Legal services 49 31 12 8 0 0 0 80 8 13
2014 Administration and operations 70 23 2 3 1 0 0 94 4 92
2014 Human resources 63 33 0 0 0 4 0 100 0 22
2014 Financial management 64 30 3 3 0 0 0 94 3 31
2014 Procurement 100 0 0 0 0 0 0 100 0 10
2014 Information management 49 31 16 4 0 0 0 81 4 25
2014 Information technology 46 44 8 0 2 0 0 89 2 46
2014 Other services to the public 48 43 0 0 9 0 0 91 9 11
2014 None of the above 64 21 7 5 2 0 0 86 7 53

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 56 13 13 0 0 0 74 13 23
2017 Communications or public affairs 46 28 10 7 9 0 0 73 17 39
2017 Legal services 68 32 0 0 0 0 0 100 0 13
2017 Administration and operations 37 39 11 7 5 0 0 77 12 82
2017 Human resources 18 51 20 6 4 0 0 69 11 27
2017 Financial management 35 45 16 4 0 0 0 80 4 24
2017 Information management 38 29 12 7 15 0 0 67 22 27
2017 Information technology 34 51 12 2 0 0 0 85 2 41
2017 Data sciences 20 34 25 21 0 0 0 54 21 20
2017 Policy 40 50 10 0 0 0 0 90 0 10
2017 Project management 53 34 11 3 0 0 0 86 3 29
2017 None of the above 26 46 9 0 12 0 7 77 13 40
2014 Client contact centre 24 53 9 14 0 0 0 77 14 21
2014 Compliance, inspection and enforcement 36 50 7 7 0 0 0 86 7 14
2014 Communications or public affairs 21 34 18 23 5 0 0 55 27 42
2014 Science and technology 17 64 0 19 0 0 0 81 19 11
2014 Legal services 18 33 27 14 7 0 0 51 21 13
2014 Administration and operations 28 41 15 11 5 0 0 69 16 92
2014 Human resources 27 36 12 16 8 0 0 64 24 22
2014 Financial management 32 47 15 3 3 0 0 79 6 32
2014 Procurement 90 10 0 0 0 0 0 100 0 10
2014 Information management 18 58 12 8 4 0 0 76 12 25
2014 Information technology 22 46 17 4 11 0 0 68 15 46
2014 Other services to the public 32 43 9 0 9 8 0 81 9 11
2014 None of the above 30 47 13 7 4 0 0 76 10 53

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 44 21 17 0 0 0 62 17 23
2017 Communications or public affairs 46 29 9 8 7 0 0 76 15 39
2017 Legal services 71 22 7 0 0 0 0 93 0 13
2017 Administration and operations 40 34 13 8 6 0 0 74 13 82
2017 Human resources 43 39 11 3 4 0 0 81 8 27
2017 Financial management 37 55 4 4 0 0 0 92 4 23
2017 Information management 47 22 4 12 15 0 0 69 27 26
2017 Information technology 42 37 15 7 0 0 0 78 7 41
2017 Data sciences 30 45 5 20 0 0 0 75 20 20
2017 Policy 40 30 0 30 0 0 0 70 30 10
2017 Project management 56 30 14 0 0 0 0 86 0 29
2017 None of the above 39 35 7 5 10 0 5 78 15 40
2014 Client contact centre 33 34 24 9 0 0 0 67 9 21
2014 Compliance, inspection and enforcement 46 28 14 5 7 0 0 74 12 14
2014 Communications or public affairs 37 23 16 13 11 0 0 59 25 42
2014 Science and technology 35 36 10 10 10 0 0 71 19 11
2014 Legal services 32 7 39 14 8 0 0 39 22 13
2014 Administration and operations 36 43 8 9 4 0 0 78 13 92
2014 Human resources 37 27 8 20 8 0 0 64 28 22
2014 Financial management 38 50 6 3 0 0 3 90 3 32
2014 Procurement 90 10 0 0 0 0 0 100 0 10
2014 Information management 15 53 16 12 4 0 0 68 16 25
2014 Information technology 21 54 12 4 9 0 0 75 13 46
2014 Other services to the public 49 16 17 17 0 0 0 66 17 11
2014 None of the above 31 39 12 9 7 0 2 71 16 53

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 48 21 0 0 0 0 79 0 23
2017 Communications or public affairs 56 16 12 10 7 0 0 71 17 39
2017 Legal services 85 15 0 0 0 0 0 100 0 13
2017 Administration and operations 39 45 9 3 1 1 1 86 5 82
2017 Human resources 26 48 23 3 0 0 0 74 3 27
2017 Financial management 47 33 16 4 0 0 0 80 4 24
2017 Information management 38 25 22 3 11 0 0 64 15 27
2017 Information technology 35 46 10 10 0 0 0 81 10 41
2017 Data sciences 30 39 31 0 0 0 0 69 0 20
2017 Policy 30 40 30 0 0 0 0 70 0 10
2017 Project management 36 40 14 10 0 0 0 76 10 29
2017 None of the above 40 36 12 4 8 0 0 76 12 40
2014 Client contact centre 29 43 19 9 0 0 0 72 9 21
2014 Compliance, inspection and enforcement 43 44 13 0 0 0 0 87 0 14
2014 Communications or public affairs 18 48 10 13 7 4 0 68 21 42
2014 Science and technology 25 27 29 10 10 0 0 52 19 11
2014 Legal services 18 40 34 8 0 0 0 59 8 13
2014 Administration and operations 43 36 12 7 2 0 0 79 10 92
2014 Human resources 37 31 4 16 12 0 0 68 28 22
2014 Financial management 32 53 6 6 3 0 0 85 9 32
2014 Procurement 90 10 0 0 0 0 0 100 0 10
2014 Information management 15 61 20 0 0 4 0 80 0 25
2014 Information technology 19 44 20 6 11 0 0 63 17 46
2014 Other services to the public 23 51 18 9 0 0 0 74 9 11
2014 None of the above 26 52 10 7 5 0 0 78 12 53

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 40 52 8 0 0 0 0 92 0 23
2017 Communications or public affairs 50 31 10 5 5 0 0 81 9 39
2017 Legal services 70 22 0 0 7 0 0 93 7 13
2017 Administration and operations 45 40 7 2 5 0 0 85 7 82
2017 Human resources 37 44 19 0 0 0 0 81 0 27
2017 Financial management 38 50 4 8 0 0 0 88 8 24
2017 Information management 38 32 24 7 0 0 0 70 7 27
2017 Information technology 49 41 5 2 0 2 0 93 2 41
2017 Data sciences 25 64 5 6 0 0 0 89 6 20
2017 Policy 50 30 10 10 0 0 0 80 10 10
2017 Project management 52 35 3 3 7 0 0 87 10 29
2017 None of the above 48 27 10 0 14 0 0 75 14 40
2014 Client contact centre 48 29 18 5 0 0 0 77 5 21
2014 Compliance, inspection and enforcement 57 30 6 7 0 0 0 87 7 14
2014 Communications or public affairs 28 40 13 13 5 0 0 69 18 42
2014 Science and technology 16 65 19 0 0 0 0 81 0 11
2014 Legal services 12 39 30 6 12 0 0 52 18 13
2014 Administration and operations 41 39 15 4 1 0 0 80 5 92
2014 Human resources 38 38 12 4 8 0 0 76 12 22
2014 Financial management 55 32 3 8 3 0 0 86 11 32
2014 Procurement 80 20 0 0 0 0 0 100 0 10
2014 Information management 22 55 20 0 4 0 0 76 4 25
2014 Information technology 22 59 13 2 4 0 0 81 6 46
2014 Other services to the public 31 43 0 25 0 0 0 75 25 11
2014 None of the above 40 37 15 5 2 2 0 79 7 53

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 49 33 9 9 0 0 0 83 9 23
2017 Communications or public affairs 54 33 10 2 0 0 0 87 2 39
2017 Legal services 46 30 24 0 0 0 0 76 0 13
2017 Administration and operations 47 38 6 6 2 0 0 86 8 82
2017 Human resources 28 44 21 3 4 0 0 72 7 27
2017 Financial management 39 41 8 12 0 0 0 80 12 24
2017 Information management 74 23 0 3 0 0 0 97 3 27
2017 Information technology 29 40 17 5 7 0 2 71 12 41
2017 Data sciences 59 31 5 0 5 0 0 90 5 20
2017 Policy 20 40 30 10 0 0 0 60 10 10
2017 Project management 39 37 18 7 0 0 0 76 7 29
2017 None of the above 63 17 12 5 0 0 2 82 5 41
2014 Client contact centre 48 32 10 10 0 0 0 80 10 21
2014 Compliance, inspection and enforcement 13 40 34 6 0 7 0 57 6 14
2014 Communications or public affairs 34 27 16 13 9 0 0 62 22 42
2014 Science and technology 27 54 19 0 0 0 0 81 0 11
2014 Legal services 21 33 34 0 12 0 0 54 12 13
2014 Administration and operations 40 37 17 2 3 1 0 78 5 92
2014 Human resources 48 36 13 4 0 0 0 83 4 22
2014 Financial management 44 36 12 0 7 0 0 80 7 32
2014 Procurement 30 40 20 10 0 0 0 70 10 10
2014 Information management 46 38 8 8 0 0 0 84 8 25
2014 Information technology 23 40 24 9 4 0 0 63 13 46
2014 Other services to the public 42 35 9 14 0 0 0 77 14 11
2014 None of the above 40 42 11 7 0 0 0 82 7 53

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 22 44 17 9 0 8 28 24 23
2017 Communications or public affairs 9 7 45 22 16 0 0 38 17 39
2017 Legal services 0 17 44 31 7 0 0 38 17 13
2017 Administration and operations 2 22 44 12 14 0 5 27 26 81
2017 Human resources 8 29 56 7 0 0 0 7 37 27
2017 Financial management 0 33 42 17 8 0 0 25 33 24
2017 Information management 8 18 21 31 11 0 11 48 29 27
2017 Information technology 7 32 41 17 2 0 0 20 39 41
2017 Data sciences 5 20 45 10 20 0 0 30 25 20
2017 Policy 10 40 21 10 10 0 10 22 55 10
2017 Project management 4 24 51 18 4 0 0 22 27 29
2017 None of the above 5 12 39 17 15 0 11 36 20 41
2014 Client contact centre 14 39 9 23 10 0 5 35 56 21
2014 Compliance, inspection and enforcement 7 6 61 12 13 0 0 26 13 14
2014 Communications or public affairs 16 30 38 11 4 2 0 15 46 42
2014 Science and technology 10 10 62 10 0 0 10 11 21 11
2014 Legal services 20 26 34 14 6 0 0 20 46 13
2014 Administration and operations 4 31 32 21 9 1 2 31 36 92
2014 Human resources 8 17 42 9 19 0 5 30 27 22
2014 Financial management 3 22 58 17 0 0 0 17 25 31
2014 Procurement 10 40 40 10 0 0 0 10 50 10
2014 Information management 4 26 31 23 15 0 0 38 30 25
2014 Information technology 15 36 31 14 0 4 0 14 53 46
2014 Other services to the public 9 17 41 9 17 9 0 28 28 11
2014 None of the above 8 26 44 18 3 0 0 21 35 53

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 4 21 28 21 17 4 4 41 28 23
2017 Communications or public affairs 18 8 32 29 8 0 6 39 27 39
2017 Legal services 9 0 67 7 7 9 0 16 10 13
2017 Administration and operations 8 12 31 21 18 5 6 43 22 81
2017 Human resources 12 28 46 11 3 0 0 14 40 27
2017 Financial management 4 20 13 25 22 4 12 56 29 24
2017 Information management 3 19 22 28 12 4 12 47 26 27
2017 Information technology 5 26 32 35 2 0 0 37 31 40
2017 Data sciences 5 20 39 20 10 6 0 32 27 20
2017 Policy 10 10 30 30 10 0 10 44 22 10
2017 Project management 3 17 31 31 13 0 3 46 21 29
2017 None of the above 5 18 21 19 27 5 5 51 26 41
2014 Client contact centre 9 10 24 33 14 0 10 52 21 21
2014 Compliance, inspection and enforcement 0 12 44 18 26 0 0 44 12 14
2014 Communications or public affairs 7 11 43 20 13 0 6 35 19 42
2014 Science and technology 0 19 27 27 17 0 10 49 21 11
2014 Legal services 15 52 14 18 0 0 0 18 67 13
2014 Administration and operations 8 25 27 16 16 5 3 35 36 90
2014 Human resources 38 17 12 13 11 0 9 27 60 22
2014 Financial management 3 30 28 23 6 9 0 33 36 31
2014 Procurement 0 20 30 20 20 0 10 44 22 10
2014 Information management 4 22 12 28 23 8 4 57 30 25
2014 Information technology 15 21 33 22 4 4 0 27 38 46
2014 Other services to the public 9 0 43 40 8 0 0 49 9 11
2014 None of the above 3 32 29 25 3 5 2 30 39 53

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 4 31 39 9 12 4 0 22 37 23
2017 Communications or public affairs 17 11 48 18 6 0 0 25 28 39
2017 Legal services 9 15 37 22 16 0 0 38 25 13
2017 Administration and operations 9 18 36 18 12 1 6 32 29 81
2017 Human resources 9 19 38 31 3 0 0 34 28 27
2017 Financial management 4 16 41 26 13 0 0 39 20 24
2017 Information management 3 18 29 26 19 0 4 47 22 27
2017 Information technology 10 24 42 19 5 0 0 24 34 41
2017 Data sciences 15 10 30 30 10 5 0 42 26 20
2017 Policy 10 10 51 10 10 0 10 22 22 10
2017 Project management 4 38 41 8 9 0 0 18 42 29
2017 None of the above 5 11 44 10 18 0 11 31 19 41
2014 Client contact centre 14 10 38 14 19 0 5 35 25 21
2014 Compliance, inspection and enforcement 7 24 21 24 24 0 0 48 30 14
2014 Communications or public affairs 27 41 18 5 8 0 2 13 69 42
2014 Science and technology 10 10 54 10 8 0 10 19 21 11
2014 Legal services 14 20 6 26 0 0 34 39 51 13
2014 Administration and operations 14 22 30 14 14 3 2 29 39 92
2014 Human resources 8 18 38 17 15 4 0 33 27 22
2014 Financial management 0 22 50 22 6 0 0 28 22 31
2014 Procurement 0 0 40 40 20 0 0 60 0 10
2014 Information management 4 16 41 20 11 0 8 34 21 25
2014 Information technology 15 30 26 25 0 4 0 26 46 46
2014 Other services to the public 9 40 18 9 25 0 0 34 48 11
2014 None of the above 18 26 30 14 5 5 2 20 47 53

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 13 21 31 31 0 4 64 14 23
2017 Communications or public affairs 7 12 30 31 20 0 0 51 19 39
2017 Legal services 0 17 45 31 7 0 0 38 17 13
2017 Administration and operations 3 11 26 35 17 1 8 57 15 80
2017 Human resources 9 15 31 25 17 4 0 43 24 27
2017 Financial management 4 20 44 19 9 0 4 29 25 24
2017 Information management 7 12 18 38 21 5 0 62 20 26
2017 Information technology 5 23 33 36 3 0 0 38 28 39
2017 Data sciences 0 10 20 51 20 0 0 70 10 20
2017 Policy 0 30 41 10 10 0 10 22 33 10
2017 Project management 3 17 40 26 13 0 0 39 21 29
2017 None of the above 2 8 23 30 30 0 7 65 11 41
2014 Client contact centre 0 10 25 42 19 0 5 64 10 21
2014 Compliance, inspection and enforcement 7 14 28 38 14 0 0 52 20 14
2014 Communications or public affairs 2 36 32 18 12 0 0 30 38 42
2014 Science and technology 0 19 35 36 10 0 0 46 19 11
2014 Legal services 0 21 65 8 6 0 0 14 21 13
2014 Administration and operations 3 19 29 24 20 2 3 46 23 92
2014 Human resources 4 18 21 29 19 4 4 53 24 22
2014 Financial management 3 13 44 28 13 0 0 40 16 31
2014 Procurement 20 50 10 0 20 0 0 20 70 10
2014 Information management 8 0 34 39 19 0 0 58 8 25
2014 Information technology 11 20 39 23 2 4 0 26 33 46
2014 Other services to the public 0 14 35 17 33 0 0 51 14 11
2014 None of the above 5 14 38 29 7 7 0 38 21 53

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 5 14 27 23 28 0 4 53 19 22
2017 Communications or public affairs 9 13 24 30 15 0 8 49 25 39
2017 Legal services 0 0 30 37 15 9 9 63 0 13
2017 Administration and operations 8 16 31 18 16 0 11 39 26 81
2017 Human resources 0 33 25 19 17 0 7 38 35 27
2017 Financial management 16 28 30 13 13 0 0 26 44 24
2017 Information management 11 11 17 33 25 3 0 60 23 27
2017 Information technology 12 23 39 27 0 0 0 27 35 41
2017 Data sciences 5 15 30 25 15 6 5 44 22 20
2017 Policy 10 30 10 30 10 0 10 44 45 10
2017 Project management 10 24 31 22 13 0 0 35 34 29
2017 None of the above 0 7 34 13 27 5 14 50 8 41
2014 Client contact centre 10 19 38 14 5 0 14 22 33 21
2014 Compliance, inspection and enforcement 7 20 34 33 6 0 0 39 27 14
2014 Communications or public affairs 12 25 31 20 7 2 4 28 39 42
2014 Science and technology 17 19 35 10 19 0 0 29 37 11
2014 Legal services 14 27 26 26 6 0 0 32 42 13
2014 Administration and operations 10 27 23 18 15 1 5 36 39 92
2014 Human resources 16 21 25 9 20 0 9 31 41 22
2014 Financial management 6 42 31 11 3 3 3 15 51 31
2014 Procurement 0 10 70 0 20 0 0 20 10 10
2014 Information management 8 16 30 27 19 0 0 46 24 25
2014 Information technology 26 23 26 17 4 4 0 21 51 46
2014 Other services to the public 0 35 17 23 17 8 0 43 38 11
2014 None of the above 9 18 32 23 8 7 4 35 30 53

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 31 4 17 17 4 13 42 53 23
2017 Communications or public affairs 20 18 25 18 13 0 7 33 41 39
2017 Legal services 9 22 30 22 7 9 0 32 35 13
2017 Administration and operations 14 21 26 22 8 4 6 33 39 81
2017 Human resources 30 33 18 3 8 4 4 12 68 27
2017 Financial management 12 33 22 17 12 0 4 30 47 24
2017 Information management 11 18 17 18 19 12 4 45 34 27
2017 Information technology 7 30 24 29 5 0 5 35 39 41
2017 Data sciences 0 25 25 25 20 6 0 48 26 20
2017 Policy 30 10 20 19 10 0 10 33 45 10
2017 Project management 11 24 30 26 7 3 0 34 35 29
2017 None of the above 11 18 17 21 20 8 7 47 33 41
2014 Client contact centre 5 19 24 15 18 9 10 41 29 21
2014 Compliance, inspection and enforcement 0 0 28 53 12 7 0 70 0 14
2014 Communications or public affairs 7 9 37 25 13 5 4 41 18 42
2014 Science and technology 10 38 0 43 0 10 0 47 53 11
2014 Legal services 7 20 32 21 19 0 0 40 27 13
2014 Administration and operations 10 26 27 16 14 2 5 32 38 92
2014 Human resources 29 30 17 9 11 5 0 20 62 22
2014 Financial management 3 33 31 20 3 9 0 26 40 31
2014 Procurement 0 10 10 50 20 10 0 78 11 10
2014 Information management 8 16 23 30 19 4 0 51 25 25
2014 Information technology 15 25 32 21 2 4 0 24 42 46
2014 Other services to the public 0 0 41 34 17 8 0 55 0 11
2014 None of the above 7 7 16 37 20 11 2 66 17 53

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 14 43 18 13 12 0 34 16 23
2017 Communications or public affairs 13 15 38 26 5 0 3 32 29 39
2017 Legal services 0 23 37 24 7 0 9 34 25 13
2017 Administration and operations 2 22 40 12 14 5 5 29 27 81
2017 Human resources 13 15 47 21 5 0 0 25 28 27
2017 Financial management 4 26 16 38 12 0 4 52 31 24
2017 Information management 11 18 33 14 21 4 0 36 30 27
2017 Information technology 7 27 39 27 0 0 0 27 34 41
2017 Data sciences 5 15 45 15 15 6 0 32 21 20
2017 Policy 0 39 41 0 10 0 10 11 43 10
2017 Project management 0 31 41 21 7 0 0 28 31 29
2017 None of the above 7 17 30 19 10 5 11 36 29 41
2014 Client contact centre 9 14 24 25 19 0 10 48 26 21
2014 Compliance, inspection and enforcement 7 0 49 44 0 0 0 44 7 14
2014 Communications or public affairs 20 27 30 12 9 2 0 21 49 42
2014 Science and technology 10 0 46 27 8 10 0 38 11 11
2014 Legal services 15 13 26 6 18 7 14 31 36 13
2014 Administration and operations 12 24 30 12 15 3 3 30 38 91
2014 Human resources 4 8 50 13 20 0 4 35 13 22
2014 Financial management 6 16 40 28 9 0 0 38 22 31
2014 Procurement 10 20 20 10 30 10 0 44 33 10
2014 Information management 4 20 49 0 23 4 0 24 25 25
2014 Information technology 19 23 33 19 2 4 0 22 43 46
2014 Other services to the public 9 26 32 17 8 9 0 28 37 11
2014 None of the above 14 22 25 12 16 4 7 32 40 53
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 52 31 4 9 0 0 4 87 9 23
2017 Communications or public affairs 72 18 0 9 0 0 0 91 9 39
2017 Legal services 78 22 0 0 0 0 0 100 0 13
2017 Administration and operations 60 21 9 6 2 0 1 83 8 82
2017 Human resources 60 28 11 0 0 0 0 89 0 27
2017 Financial management 72 20 4 4 0 0 0 92 4 24
2017 Information management 66 19 11 0 3 0 0 85 3 27
2017 Information technology 59 21 2 12 5 0 0 80 17 41
2017 Data sciences 56 15 15 15 0 0 0 71 15 20
2017 Policy 70 10 0 0 20 0 0 80 20 10
2017 Project management 62 21 10 4 4 0 0 83 7 29
2017 None of the above 67 23 0 5 2 0 3 93 7 40
2014 Client contact centre 76 5 14 5 0 0 0 81 5 21
2014 Compliance, inspection and enforcement 62 25 7 6 0 0 0 87 6 14
2014 Communications or public affairs 69 18 0 11 2 0 0 87 13 42
2014 Science and technology 35 38 10 8 10 0 0 73 17 11
2014 Legal services 58 35 0 8 0 0 0 92 8 13
2014 Administration and operations 64 18 5 10 1 0 2 84 11 92
2014 Human resources 75 17 4 0 4 0 0 92 4 22
2014 Financial management 50 34 6 9 0 0 0 85 9 32
2014 Procurement 80 20 0 0 0 0 0 100 0 10
2014 Information management 58 23 8 4 4 0 4 84 8 25
2014 Information technology 46 25 12 13 2 2 0 73 15 46
2014 Other services to the public 67 33 0 0 0 0 0 100 0 11
2014 None of the above 58 25 0 9 4 0 5 86 14 53

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 9 48 17 17 0 4 4 63 19 23
2017 Communications or public affairs 23 33 16 12 5 6 5 63 19 39
2017 Legal services 76 7 0 0 0 0 16 100 0 13
2017 Administration and operations 34 34 9 7 7 4 5 75 16 82
2017 Human resources 32 27 18 4 3 12 4 70 8 27
2017 Financial management 39 20 12 20 4 0 5 62 25 24
2017 Information management 26 18 12 8 7 18 12 63 21 27
2017 Information technology 34 41 15 5 2 2 0 78 7 41
2017 Data sciences 35 20 30 0 5 5 5 61 5 20
2017 Policy 30 50 0 10 10 0 0 80 20 10
2017 Project management 45 31 14 0 0 7 3 85 0 29
2017 None of the above 27 24 9 9 13 7 12 63 26 41
2014 Client contact centre 44 14 14 19 0 4 5 64 21 21
2014 Compliance, inspection and enforcement 37 13 13 31 0 0 6 53 33 14
2014 Communications or public affairs 36 26 18 5 3 5 9 71 8 41
2014 Science and technology 35 29 17 10 10 0 0 63 19 11
2014 Legal services 6 52 8 21 0 0 12 67 24 13
2014 Administration and operations 32 30 10 11 9 5 4 68 21 92
2014 Human resources 50 8 8 8 13 8 4 67 24 22
2014 Financial management 23 44 15 6 9 0 3 69 16 32
2014 Procurement 70 20 10 0 0 0 0 90 0 10
2014 Information management 37 23 8 16 4 8 4 68 23 25
2014 Information technology 17 54 4 9 6 6 4 79 17 46
2014 Other services to the public 17 58 9 0 9 8 0 81 9 11
2014 None of the above 23 28 13 16 9 7 5 58 28 53

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 34 22 8 0 0 0 69 8 23
2017 Communications or public affairs 60 21 7 10 2 0 0 81 12 39
2017 Legal services 85 15 0 0 0 0 0 100 0 13
2017 Administration and operations 54 30 5 10 1 0 0 84 11 82
2017 Human resources 40 49 7 4 0 0 0 89 4 27
2017 Financial management 64 20 4 8 4 0 0 84 12 24
2017 Information management 40 34 8 8 10 0 0 74 18 27
2017 Information technology 54 32 12 2 0 0 0 85 2 41
2017 Data sciences 40 49 0 11 0 0 0 89 11 20
2017 Policy 40 50 0 10 0 0 0 90 10 10
2017 Project management 65 25 4 3 3 0 0 89 7 28
2017 None of the above 49 17 9 6 15 2 2 69 22 41
2014 Client contact centre 63 19 14 4 0 0 0 82 4 21
2014 Compliance, inspection and enforcement 59 0 27 14 0 0 0 59 14 14
2014 Communications or public affairs 46 27 9 16 2 0 0 73 18 42
2014 Science and technology 54 27 19 0 0 0 0 81 0 11
2014 Legal services 24 46 8 14 8 0 0 71 21 13
2014 Administration and operations 42 34 8 11 3 0 2 77 15 92
2014 Human resources 55 17 4 8 12 4 0 75 21 22
2014 Financial management 38 35 9 12 6 0 0 72 18 32
2014 Procurement 70 30 0 0 0 0 0 100 0 10
2014 Information management 45 31 16 0 8 0 0 76 8 25
2014 Information technology 34 49 4 0 11 2 0 85 11 46
2014 Other services to the public 40 26 9 9 17 0 0 65 26 11
2014 None of the above 34 34 8 14 11 0 0 68 25 52

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 45 32 10 9 4 0 0 77 13 22
2017 Communications or public affairs 50 28 10 5 8 0 0 78 12 39
2017 Legal services 78 22 0 0 0 0 0 100 0 13
2017 Administration and operations 38 38 12 7 4 0 1 77 11 82
2017 Human resources 32 40 24 0 0 5 0 75 0 27
2017 Financial management 35 41 8 8 4 4 0 79 12 24
2017 Information management 34 28 15 11 7 0 4 65 19 27
2017 Information technology 32 51 10 5 2 0 0 83 7 41
2017 Data sciences 35 31 10 15 10 0 0 66 25 20
2017 Policy 50 10 31 10 0 0 0 59 10 10
2017 Project management 28 48 14 11 0 0 0 76 11 29
2017 None of the above 36 37 5 4 15 0 2 75 20 39
2014 Client contact centre 38 39 18 5 0 0 0 77 5 21
2014 Compliance, inspection and enforcement 48 31 0 20 0 0 0 80 20 14
2014 Communications or public affairs 50 31 7 7 5 0 0 82 11 42
2014 Science and technology 16 56 10 10 10 0 0 71 19 11
2014 Legal services 18 52 14 15 0 0 0 71 15 13
2014 Administration and operations 25 42 13 13 6 1 0 68 19 92
2014 Human resources 46 37 9 4 4 0 0 83 8 22
2014 Financial management 29 44 15 12 0 0 0 73 12 32
2014 Procurement 60 20 20 0 0 0 0 80 0 10
2014 Information management 12 64 12 4 8 0 0 76 12 25
2014 Information technology 19 47 13 8 11 2 0 68 19 46
2014 Other services to the public 34 40 17 0 9 0 0 74 9 11
2014 None of the above 26 37 9 20 3 2 3 66 24 53

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 22 51 18 8 0 0 0 74 8 23
2017 Communications or public affairs 47 34 8 7 5 0 0 81 12 39
2017 Legal services 62 22 0 7 0 9 0 92 8 13
2017 Administration and operations 33 33 8 13 5 8 0 71 20 82
2017 Human resources 25 49 14 3 4 5 0 77 8 27
2017 Financial management 30 34 16 8 4 4 4 70 13 24
2017 Information management 26 18 9 11 17 20 0 54 35 27
2017 Information technology 31 44 12 5 2 2 3 80 8 41
2017 Data sciences 30 35 15 20 0 0 0 66 20 20
2017 Policy 50 10 10 21 10 0 0 60 30 10
2017 Project management 45 31 10 10 0 4 0 79 10 29
2017 None of the above 31 29 7 4 18 9 2 67 25 41
2014 Client contact centre 43 19 14 4 0 15 5 77 5 21
2014 Compliance, inspection and enforcement 42 24 21 14 0 0 0 65 14 14
2014 Communications or public affairs 30 40 10 11 7 2 0 72 18 42
2014 Science and technology 25 56 10 0 10 0 0 81 10 11
2014 Legal services 37 13 20 15 16 0 0 50 30 13
2014 Administration and operations 28 24 16 14 10 6 2 57 26 92
2014 Human resources 33 38 9 16 0 4 0 74 17 22
2014 Financial management 29 32 18 3 9 9 0 67 13 32
2014 Procurement 90 10 0 0 0 0 0 100 0 10
2014 Information management 27 46 14 0 4 8 0 80 5 25
2014 Information technology 20 35 13 11 15 6 0 59 27 46
2014 Other services to the public 17 57 17 0 0 9 0 81 0 11
2014 None of the above 33 18 17 19 6 4 3 54 27 53

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 23 21 17 9 18 13 33 36 23
2017 Communications or public affairs 16 16 15 25 7 19 2 40 40 39
2017 Legal services 17 37 0 0 0 38 7 100 0 13
2017 Administration and operations 19 24 17 16 11 12 1 50 31 82
2017 Human resources 24 32 4 10 0 29 0 80 14 27
2017 Financial management 25 23 16 8 12 12 4 57 24 24
2017 Information management 16 17 17 10 11 25 4 47 29 27
2017 Information technology 20 31 22 15 5 7 0 56 21 41
2017 Data sciences 10 25 20 10 15 21 0 44 31 20
2017 Policy 10 10 0 30 20 10 19 29 71 10
2017 Project management 25 36 11 3 4 14 7 77 9 28
2017 None of the above 13 13 9 16 16 19 14 39 48 41
2014 Client contact centre 19 20 33 9 14 4 0 41 24 21
2014 Compliance, inspection and enforcement 17 5 13 30 7 21 6 31 51 14
2014 Communications or public affairs 9 28 11 16 11 18 7 49 36 42
2014 Science and technology 17 27 8 19 19 10 0 49 42 11
2014 Legal services 6 12 22 20 16 18 6 24 47 13
2014 Administration and operations 10 24 24 12 14 14 1 41 31 92
2014 Human resources 20 42 4 8 4 23 0 79 16 22
2014 Financial management 17 31 6 22 9 12 3 57 36 32
2014 Procurement 50 20 20 0 0 10 0 78 0 10
2014 Information management 11 23 26 12 8 15 4 43 25 25
2014 Information technology 10 25 25 13 13 15 0 41 30 46
2014 Other services to the public 26 8 23 9 9 25 0 46 23 11
2014 None of the above 7 13 14 33 14 14 5 24 58 53

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 44 13 4 0 0 0 83 4 23
2017 Communications or public affairs 47 41 5 8 0 0 0 87 8 39
2017 Legal services 85 15 0 0 0 0 0 100 0 13
2017 Administration and operations 62 25 5 6 2 0 0 87 9 81
2017 Human resources 40 49 7 4 0 0 0 89 4 27
2017 Financial management 47 37 12 4 0 0 0 84 4 24
2017 Information management 57 28 4 4 7 0 0 85 11 27
2017 Information technology 46 42 9 2 0 0 0 88 2 41
2017 Data sciences 54 46 0 0 0 0 0 100 0 20
2017 Policy 70 10 20 0 0 0 0 80 0 10
2017 Project management 63 37 0 0 0 0 0 100 0 29
2017 None of the above 46 36 2 7 6 0 2 84 13 41
2014 Client contact centre 54 18 23 4 0 0 0 72 4 21
2014 Compliance, inspection and enforcement 56 21 12 11 0 0 0 77 11 14
2014 Communications or public affairs 51 35 2 9 2 0 0 86 11 42
2014 Science and technology 17 54 19 0 10 0 0 71 10 11
2014 Legal services 31 40 8 14 8 0 0 71 21 13
2014 Administration and operations 48 34 14 3 1 0 0 82 4 91
2014 Human resources 59 33 8 0 0 0 0 92 0 22
2014 Financial management 54 24 15 3 3 0 0 78 6 32
2014 Procurement 90 10 0 0 0 0 0 100 0 10
2014 Information management 46 41 4 8 0 0 0 88 8 25
2014 Information technology 29 49 13 4 2 2 0 81 6 46
2014 Other services to the public 31 35 26 8 0 0 0 66 8 11
2014 None of the above 33 47 6 7 7 0 0 80 13 53
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 48 17 16 0 0 0 66 16 23
2017 Communications or public affairs 58 20 2 12 7 0 0 78 19 39
2017 Legal services 70 22 7 0 0 0 0 93 0 13
2017 Administration and operations 38 41 8 7 5 1 0 80 12 82
2017 Human resources 26 49 15 10 0 0 0 74 10 27
2017 Financial management 47 41 0 8 4 0 0 88 12 24
2017 Information management 30 33 16 15 7 0 0 63 22 27
2017 Information technology 34 49 10 7 0 0 0 83 7 41
2017 Data sciences 35 39 15 5 6 0 0 74 11 20
2017 Policy 40 40 0 20 0 0 0 80 20 10
2017 Project management 48 31 7 7 7 0 0 80 14 29
2017 None of the above 42 40 2 6 10 0 0 82 16 41
2014 Client contact centre 34 29 18 9 9 0 0 63 19 21
2014 Compliance, inspection and enforcement 37 29 20 6 0 7 0 71 7 14
2014 Communications or public affairs 32 27 11 23 4 0 2 61 28 42
2014 Science and technology 35 27 19 19 0 0 0 62 19 11
2014 Legal services 18 52 14 8 8 0 0 70 16 13
2014 Administration and operations 41 38 10 3 5 1 2 81 9 92
2014 Human resources 41 30 8 4 13 0 4 75 17 22
2014 Financial management 41 47 6 6 0 0 0 88 6 32
2014 Procurement 80 20 0 0 0 0 0 100 0 10
2014 Information management 27 54 12 4 4 0 0 81 8 25
2014 Information technology 33 31 15 11 9 0 2 65 20 46
2014 Other services to the public 48 27 17 8 0 0 0 75 8 11
2014 None of the above 32 34 11 18 5 0 0 66 23 53

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 44 21 0 0 0 0 79 0 23
2017 Communications or public affairs 57 23 9 5 5 0 0 81 10 39
2017 Legal services 71 29 0 0 0 0 0 100 0 13
2017 Administration and operations 46 38 5 7 2 0 1 86 10 82
2017 Human resources 34 45 18 3 0 0 0 79 3 27
2017 Financial management 43 33 16 8 0 0 0 76 8 24
2017 Information management 45 37 0 11 7 0 0 82 18 27
2017 Information technology 54 32 7 5 0 2 0 88 5 41
2017 Data sciences 40 54 0 5 0 0 0 95 5 20
2017 Policy 40 40 10 10 0 0 0 80 10 10
2017 Project management 48 34 7 7 0 3 0 85 7 29
2017 None of the above 46 38 8 0 3 0 4 88 3 41
2014 Client contact centre 48 24 14 9 0 0 4 76 9 21
2014 Compliance, inspection and enforcement 53 27 20 0 0 0 0 80 0 14
2014 Communications or public affairs 41 37 9 9 2 2 0 79 12 42
2014 Science and technology 35 56 0 0 10 0 0 90 10 11
2014 Legal services 18 60 14 8 0 0 0 78 8 13
2014 Administration and operations 50 25 13 5 3 3 0 78 9 92
2014 Human resources 50 25 4 8 13 0 0 75 20 22
2014 Financial management 50 33 6 0 3 8 0 90 3 32
2014 Procurement 100 0 0 0 0 0 0 100 0 10
2014 Information management 35 46 16 0 0 4 0 84 0 25
2014 Information technology 29 43 8 6 9 4 0 76 16 46
2014 Other services to the public 48 26 0 8 0 0 18 90 10 11
2014 None of the above 29 45 5 9 8 4 0 77 18 53

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 40 13 17 0 0 0 71 17 23
2017 Communications or public affairs 60 23 2 12 2 0 0 83 15 39
2017 Legal services 71 29 0 0 0 0 0 100 0 13
2017 Administration and operations 41 40 9 5 6 0 0 81 11 81
2017 Human resources 27 43 24 7 0 0 0 70 7 27
2017 Financial management 26 58 4 12 0 0 0 84 12 24
2017 Information management 45 34 3 8 11 0 0 78 18 27
2017 Information technology 49 31 7 10 3 0 0 80 12 41
2017 Data sciences 46 44 5 5 0 0 0 90 5 20
2017 Policy 40 50 0 10 0 0 0 90 10 10
2017 Project management 52 31 14 3 0 0 0 83 3 29
2017 None of the above 53 25 9 5 5 3 0 81 10 41
2014 Client contact centre 53 28 9 5 4 0 0 81 9 21
2014 Compliance, inspection and enforcement 37 25 38 0 0 0 0 62 0 14
2014 Communications or public affairs 33 36 20 9 2 0 0 68 11 42
2014 Science and technology 35 56 0 0 10 0 0 90 10 11
2014 Legal services 43 34 15 8 0 0 0 77 8 13
2014 Administration and operations 51 25 11 10 2 2 0 77 12 92
2014 Human resources 55 17 0 8 21 0 0 71 29 22
2014 Financial management 37 50 6 0 6 0 0 88 6 32
2014 Procurement 100 0 0 0 0 0 0 100 0 10
2014 Information management 47 28 18 8 0 0 0 74 8 25
2014 Information technology 29 39 11 8 11 2 0 70 19 46
2014 Other services to the public 40 52 0 8 0 0 0 92 8 11
2014 None of the above 22 47 7 17 7 0 0 69 24 53

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 79 21 0 0 0 0 0 100 0 23
2017 Communications or public affairs 77 18 5 0 0 0 0 95 0 39
2017 Legal services 100 0 0 0 0 0 0 100 0 13
2017 Administration and operations 85 10 4 1 0 0 0 95 1 82
2017 Human resources 78 18 3 0 0 0 0 97 0 27
2017 Financial management 80 20 0 0 0 0 0 100 0 24
2017 Information management 81 15 0 4 0 0 0 96 4 27
2017 Information technology 71 19 5 2 2 0 0 90 5 41
2017 Data sciences 80 20 0 0 0 0 0 100 0 20
2017 Policy 70 10 10 0 10 0 0 80 10 10
2017 Project management 89 11 0 0 0 0 0 100 0 29
2017 None of the above 93 5 0 2 0 0 0 98 2 41
2014 Client contact centre 85 10 0 0 5 0 0 95 5 21
2014 Compliance, inspection and enforcement 86 14 0 0 0 0 0 100 0 14
2014 Communications or public affairs 80 9 0 11 0 0 0 89 11 42
2014 Science and technology 56 44 0 0 0 0 0 100 0 11
2014 Legal services 65 35 0 0 0 0 0 100 0 13
2014 Administration and operations 78 14 1 6 1 0 0 92 7 92
2014 Human resources 84 12 4 0 0 0 0 96 0 22
2014 Financial management 72 19 3 3 0 0 3 94 3 31
2014 Procurement 90 10 0 0 0 0 0 100 0 10
2014 Information management 70 22 4 0 0 0 4 96 0 25
2014 Information technology 70 15 4 6 2 2 0 87 8 45
2014 Other services to the public 75 25 0 0 0 0 0 100 0 11
2014 None of the above 64 25 0 7 2 0 2 91 9 52

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 40 9 5 0 4 9 84 5 22
2017 Communications or public affairs 41 16 10 5 12 2 12 68 21 38
2017 Legal services 69 15 7 0 0 9 0 92 0 13
2017 Administration and operations 47 22 7 5 6 2 10 79 13 82
2017 Human resources 62 38 0 0 0 0 0 100 0 27
2017 Financial management 42 25 17 0 4 0 12 76 5 24
2017 Information management 46 17 7 12 3 3 11 73 18 27
2017 Information technology 57 19 7 10 2 0 5 80 13 41
2017 Data sciences 60 20 15 0 0 5 0 84 0 20
2017 Policy 50 10 20 10 0 0 10 66 11 10
2017 Project management 45 38 10 4 0 3 0 86 4 29
2017 None of the above 44 20 9 3 4 9 10 80 9 41
2014 Client contact centre 29 33 5 9 5 10 9 77 17 21
2014 Compliance, inspection and enforcement 56 26 7 0 0 11 0 92 0 14
2014 Communications or public affairs 31 19 9 16 7 10 9 61 28 42
2014 Science and technology 25 55 10 0 0 10 0 89 0 11
2014 Legal services 24 20 22 8 8 0 18 54 19 13
2014 Administration and operations 44 23 13 3 2 3 11 79 6 92
2014 Human resources 67 21 0 12 0 0 0 88 12 22
2014 Financial management 44 38 3 3 3 6 3 90 7 32
2014 Procurement 100 0 0 0 0 0 0 100 0 10
2014 Information management 38 34 8 4 4 4 8 82 9 25
2014 Information technology 38 31 13 2 0 4 12 82 3 46
2014 Other services to the public 74 9 0 0 0 0 17 100 0 11
2014 None of the above 47 19 15 2 8 2 6 72 11 53

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 31 13 4 0 0 0 83 4 22
2017 Communications or public affairs 59 23 2 13 2 0 0 82 15 38
2017 Legal services 93 7 0 0 0 0 0 100 0 13
2017 Administration and operations 59 22 9 4 7 0 0 81 10 82
2017 Human resources 32 61 4 3 0 0 0 92 3 27
2017 Financial management 54 30 8 0 8 0 0 84 8 24
2017 Information management 60 11 15 7 7 0 0 71 14 27
2017 Information technology 61 27 7 2 2 0 0 88 5 41
2017 Data sciences 54 41 0 5 0 0 0 95 5 20
2017 Policy 50 20 10 20 0 0 0 70 20 10
2017 Project management 65 21 7 3 4 0 0 86 7 29
2017 None of the above 58 26 6 0 5 2 2 88 5 41

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 49 30 12 8 0 0 0 79 8 23
2017 Communications or public affairs 66 22 5