2017 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	61	4	0	0	96	0	23
2017	Communications or public affairs	58	31	5	6	0	89	6	39
2017	Legal services	46	54	0	0	0	100	0	13
2017	Administration and operations	61	37	0	1	1	98	2	82
2017	Human resources	48	49	0	4	0	96	4	27
2017	Financial management	49	47	4	0	0	96	0	24
2017	Information management	48	34	3	15	0	82	15	27
2017	Information technology	39	53	5	2	0	93	2	41
2017	Data sciences	40	55	5	0	0	95	0	20
2017	Policy	60	30	0	10	0	90	10	10
2017	Project management	44	46	0	7	3	90	10	29
2017	None of the above	51	40	7	2	0	91	2	41
2014	Client contact centre	29	52	4	5	10	81	15	21
2014	Compliance, inspection and enforcement	13	80	0	7	0	93	7	14
2014	Communications or public affairs	37	47	2	11	2	84	13	42
2014	Science and technology	17	75	8	0	0	92	0	11
2014	Legal services	14	73	6	7	0	87	7	13
2014	Administration and operations	48	39	8	2	3	86	5	92
2014	Human resources	41	46	9	4	0	87	4	22
2014	Financial management	50	47	0	3	0	97	3	32
2014	Procurement	70	30	0	0	0	100	0	10
2014	Information management	37	47	4	12	0	84	12	25
2014	Information technology	17	56	6	21	0	73	21	46
2014	Other services to the public	48	35	9	9	0	83	9	11
2014	None of the above	27	46	5	17	5	73	22	53

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	66	26	4	4	0	0	0	92	4	23
2017	Communications or public affairs	77	23	0	0	0	0	0	100	0	39
2017	Legal services	61	32	7	0	0	0	0	93	0	13
2017	Administration and operations	78	17	2	1	1	0	0	95	3	82
2017	Human resources	75	21	4	0	0	0	0	96	0	27
2017	Financial management	66	34	0	0	0	0	0	100	0	24
2017	Information management	67	15	7	11	0	0	0	83	11	27
2017	Information technology	59	31	7	2	0	0	0	90	2	41
2017	Data sciences	66	25	0	10	0	0	0	90	10	20
2017	Policy	60	20	0	10	10	0	0	80	20	10
2017	Project management	61	36	0	3	0	0	0	97	3	29
2017	None of the above	77	18	0	2	0	0	2	97	3	41
2014	Client contact centre	58	23	14	5	0	0	0	81	5	21
2014	Compliance, inspection and enforcement	72	28	0	0	0	0	0	100	0	14
2014	Communications or public affairs	80	17	0	2	0	0	0	98	2	42
2014	Science and technology	44	29	19	8	0	0	0	73	8	11
2014	Legal services	54	32	0	6	8	0	0	86	14	13
2014	Administration and operations	66	23	3	5	1	1	0	91	6	92
2014	Human resources	62	30	4	4	0	0	0	92	4	22
2014	Financial management	65	29	3	3	0	0	0	94	3	32
2014	Procurement	100	0	0	0	0	0	0	100	0	10
2014	Information management	50	34	0	15	0	0	0	85	15	25
2014	Information technology	48	30	6	12	0	0	4	81	12	46
2014	Other services to the public	66	26	9	0	0	0	0	91	0	11
2014	None of the above	50	31	4	9	4	0	3	83	13	52

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	53	26	9	8	0	4	82	9	23
2017	Communications or public affairs	66	27	0	2	5	0	93	7	39
2017	Legal services	46	22	17	15	0	0	68	15	13
2017	Administration and operations	59	23	8	6	1	3	84	7	82
2017	Human resources	48	19	21	7	0	4	71	7	27
2017	Financial management	54	30	0	16	0	0	84	16	24
2017	Information management	55	33	8	0	3	0	89	3	27
2017	Information technology	69	12	12	2	5	0	80	7	41
2017	Data sciences	56	25	5	5	10	0	80	15	20
2017	Project management	52	21	14	10	4	0	73	14	29
2017	None of the above	73	11	5	9	2	0	84	11	41
2014	Client contact centre	52	28	10	5	0	5	85	5	21
2014	Compliance, inspection and enforcement	56	33	0	11	0	0	89	11	14
2014	Communications or public affairs	66	16	2	16	0	0	82	16	42
2014	Science and technology	27	65	0	8	0	0	92	8	11
2014	Legal services	79	7	8	6	0	0	86	6	13
2014	Administration and operations	50	29	10	11	0	0	80	11	92
2014	Human resources	45	39	8	4	4	0	84	8	22
2014	Financial management	50	38	6	6	0	0	88	6	32
2014	Procurement	60	20	0	20	0	0	80	20	10
2014	Information management	42	31	8	14	4	0	74	18	25
2014	Information technology	48	28	12	8	2	2	77	11	46
2014	Other services to the public	74	18	9	0	0	0	91	0	11
2014	None of the above	55	24	7	11	4	0	78	14	53

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	52	4	12	0	4	83	13	23
2017	Communications or public affairs	63	23	5	10	0	0	85	10	39
2017	Legal services	53	47	0	0	0	0	100	0	13
2017	Administration and operations	60	27	5	7	1	0	87	8	82
2017	Human resources	45	41	3	8	3	0	86	11	27
2017	Financial management	47	40	0	9	4	0	87	13	24
2017	Information management	62	26	0	7	4	0	89	11	27
2017	Information technology	39	44	5	7	5	0	83	12	41
2017	Data sciences	61	34	0	5	0	0	95	5	20
2017	Policy	31	49	10	10	0	0	80	10	10
2017	Project management	56	31	7	3	4	0	86	7	29
2017	None of the above	53	33	2	7	5	0	86	12	41
2014	Client contact centre	72	10	5	9	5	0	82	14	21
2014	Compliance, inspection and enforcement	37	56	0	7	0	0	93	7	14
2014	Communications or public affairs	31	39	9	11	9	0	70	20	42
2014	Science and technology	35	27	19	10	10	0	62	19	11
2014	Legal services	38	21	12	28	0	0	60	28	13
2014	Administration and operations	50	34	0	11	5	0	84	16	92
2014	Human resources	50	21	12	9	8	0	71	17	22
2014	Financial management	47	35	6	3	9	0	82	12	32
2014	Procurement	70	30	0	0	0	0	100	0	10
2014	Information management	41	19	16	16	8	0	60	24	25
2014	Information technology	35	40	6	6	13	0	75	19	46
2014	Other services to the public	32	34	9	17	9	0	66	25	11
2014	None of the above	32	32	7	18	11	0	64	29	53

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	42	21	4	0	0	0	75	4	23
2017	Communications or public affairs	50	25	8	14	3	0	0	75	17	39
2017	Legal services	63	37	0	0	0	0	0	100	0	13
2017	Administration and operations	44	38	11	6	0	0	1	83	6	82
2017	Human resources	55	29	12	0	0	0	4	88	0	26
2017	Financial management	37	47	16	0	0	0	0	84	0	24
2017	Information management	46	39	7	8	0	0	0	85	8	27
2017	Information technology	24	58	10	7	0	0	0	83	7	41
2017	Data sciences	45	39	16	0	0	0	0	84	0	20
2017	Policy	59	20	10	10	0	0	0	79	10	10
2017	Project management	55	38	3	4	0	0	0	93	4	29
2017	None of the above	49	33	4	2	7	0	5	86	9	41
2014	Client contact centre	24	33	23	5	14	0	0	57	19	21
2014	Compliance, inspection and enforcement	45	49	6	0	0	0	0	94	0	14
2014	Communications or public affairs	28	39	16	14	2	0	0	68	16	42
2014	Science and technology	35	65	0	0	0	0	0	100	0	11
2014	Legal services	45	47	8	0	0	0	0	92	0	13
2014	Administration and operations	49	38	6	3	2	0	1	88	5	92
2014	Human resources	43	30	28	0	0	0	0	72	0	22
2014	Financial management	47	32	12	3	3	3	0	82	6	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	27	50	12	8	4	0	0	77	12	25
2014	Information technology	32	36	6	13	11	2	0	70	24	46
2014	Other services to the public	26	48	9	17	0	0	0	74	17	11
2014	None of the above	35	41	13	11	0	0	0	77	11	53

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	56	18	4	0	78	4	23
2017	Communications or public affairs	44	44	5	2	5	88	7	39
2017	Legal services	78	7	7	0	7	85	7	13
2017	Administration and operations	34	44	5	15	3	78	18	82
2017	Human resources	33	41	23	0	3	74	3	27
2017	Financial management	49	34	17	0	0	83	0	24
2017	Information management	18	52	11	10	8	71	18	27
2017	Information technology	59	29	10	2	0	88	2	41
2017	Data sciences	30	54	10	0	6	84	6	20
2017	Policy	40	39	10	10	0	79	10	10
2017	Project management	55	31	7	7	0	86	7	29
2017	None of the above	37	36	12	4	10	74	14	41
2014	Client contact centre	33	34	28	5	0	68	5	21
2014	Compliance, inspection and enforcement	44	42	7	7	0	86	7	14
2014	Communications or public affairs	33	47	4	11	5	80	16	42
2014	Science and technology	16	38	27	19	0	54	19	11
2014	Legal services	21	57	0	14	8	78	22	13
2014	Administration and operations	26	54	9	8	3	80	12	91
2014	Human resources	40	52	8	0	0	92	0	22
2014	Financial management	47	47	3	3	0	94	3	32
2014	Procurement	70	30	0	0	0	100	0	10
2014	Information management	18	31	36	16	0	49	16	25
2014	Information technology	27	50	8	8	6	77	15	46
2014	Other services to the public	31	26	0	26	17	58	42	11
2014	None of the above	37	37	15	7	4	75	11	53

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	47	21	8	0	71	8	23
2017	Communications or public affairs	54	32	7	0	7	86	7	39
2017	Legal services	85	7	0	7	0	93	7	13
2017	Administration and operations	37	40	5	12	6	77	18	82
2017	Human resources	32	53	15	0	0	85	0	27
2017	Financial management	44	52	0	4	0	96	4	24
2017	Information management	33	41	8	10	8	74	18	27
2017	Information technology	64	19	10	5	3	83	7	41
2017	Data sciences	30	40	15	16	0	70	16	20
2017	Policy	40	30	20	10	0	70	10	10
2017	Project management	52	42	7	0	0	93	0	29
2017	None of the above	51	29	13	2	5	80	7	41
2014	Client contact centre	34	33	24	9	0	67	9	21
2014	Compliance, inspection and enforcement	50	43	7	0	0	93	0	14
2014	Communications or public affairs	38	44	9	5	5	82	9	41
2014	Science and technology	25	46	10	19	0	71	19	11
2014	Legal services	20	65	0	8	8	84	16	13
2014	Administration and operations	36	44	6	8	5	80	13	92
2014	Human resources	62	30	4	4	0	92	4	22
2014	Financial management	64	27	0	9	0	91	9	32
2014	Procurement	70	30	0	0	0	100	0	10
2014	Information management	30	19	19	32	0	49	32	25
2014	Information technology	37	44	6	4	9	81	13	46
2014	Other services to the public	40	9	18	25	9	49	34	11
2014	None of the above	43	34	13	7	4	77	10	53

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	51	8	0	0	0	0	92	0	23
2017	Communications or public affairs	50	33	11	7	0	0	0	82	7	39
2017	Legal services	61	30	9	0	0	0	0	91	0	13
2017	Administration and operations	56	37	4	4	0	0	0	93	4	81
2017	Human resources	47	34	12	3	3	0	0	81	7	27
2017	Financial management	58	38	4	0	0	0	0	96	0	24
2017	Information management	51	30	8	7	4	0	0	81	11	27
2017	Information technology	59	29	7	2	3	0	0	88	5	41
2017	Data sciences	54	41	5	0	0	0	0	95	0	20
2017	Policy	50	40	0	10	0	0	0	90	10	10
2017	Project management	52	37	7	3	0	0	0	90	3	29
2017	None of the above	53	37	6	0	3	0	0	91	3	41
2014	Client contact centre	33	47	10	9	0	0	0	81	9	21
2014	Compliance, inspection and enforcement	46	33	13	7	0	0	0	80	7	14
2014	Communications or public affairs	33	46	11	9	0	0	0	79	9	42
2014	Science and technology	25	65	10	0	0	0	0	90	0	11
2014	Legal services	38	55	0	0	0	6	0	100	0	13
2014	Administration and operations	50	36	7	2	2	1	1	88	4	92
2014	Human resources	66	26	4	4	0	0	0	92	4	22
2014	Financial management	61	36	3	0	0	0	0	97	0	32
2014	Procurement	60	40	0	0	0	0	0	100	0	10
2014	Information management	49	31	16	4	0	0	0	80	4	25
2014	Information technology	37	50	8	0	0	0	4	91	0	46
2014	Other services to the public	40	27	25	8	0	0	0	67	8	11
2014	None of the above	50	39	7	4	0	0	0	89	4	53

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	48	16	4	0	0	0	79	4	23
2017	Communications or public affairs	51	22	15	7	5	0	0	73	12	39
2017	Legal services	85	8	7	0	0	0	0	93	0	13
2017	Administration and operations	49	26	10	7	4	3	1	78	12	82
2017	Human resources	52	37	8	3	0	0	0	89	3	27
2017	Financial management	38	42	12	8	0	0	0	80	8	24
2017	Information management	33	44	11	4	7	0	0	78	11	27
2017	Information technology	35	44	7	10	5	0	0	79	15	41
2017	Data sciences	58	26	10	5	0	0	0	84	5	19
2017	Policy	20	40	20	10	10	0	0	60	20	10
2017	Project management	25	58	10	7	0	0	0	83	7	29
2017	None of the above	52	34	4	2	5	0	2	88	7	41
2014	Client contact centre	33	39	19	0	0	9	0	79	0	21
2014	Compliance, inspection and enforcement	13	62	12	7	0	0	6	80	7	14
2014	Communications or public affairs	26	46	7	9	9	2	0	75	18	42
2014	Science and technology	25	29	36	0	10	0	0	54	10	11
2014	Legal services	18	48	16	18	0	0	0	66	18	13
2014	Administration and operations	39	35	12	5	4	2	3	78	10	91
2014	Human resources	63	21	4	8	4	0	0	84	12	22
2014	Financial management	29	56	9	6	0	0	0	85	6	32
2014	Procurement	70	10	0	20	0	0	0	80	20	10
2014	Information management	38	26	24	8	4	0	0	65	12	25
2014	Information technology	18	40	23	6	6	2	4	62	13	46
2014	Other services to the public	49	34	0	9	0	0	8	91	9	11
2014	None of the above	35	34	15	9	0	3	4	74	10	53

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	26	4	0	9	0	4	86	10	23
2017	Communications or public affairs	53	24	8	5	2	2	6	84	8	39
2017	Legal services	15	8	7	15	7	0	48	43	43	13
2017	Administration and operations	59	23	8	2	2	1	5	87	5	82
2017	Human resources	38	36	11	7	0	0	8	80	8	27
2017	Financial management	51	37	0	0	0	0	12	100	0	24
2017	Information management	38	15	20	3	3	0	20	67	9	27
2017	Information technology	46	20	12	2	10	7	3	74	13	41
2017	Data sciences	45	34	6	5	0	0	10	88	5	20
2017	Project management	40	28	7	4	4	0	17	83	9	29
2017	None of the above	51	3	5	7	4	2	27	77	16	41
2014	Client contact centre	52	15	10	5	0	5	14	82	6	21
2014	Compliance, inspection and enforcement	12	27	0	11	19	0	30	57	43	14
2014	Communications or public affairs	40	31	7	7	2	2	10	82	11	42
2014	Science and technology	25	57	10	0	0	8	0	90	0	11
2014	Legal services	20	22	8	14	0	0	37	66	21	13
2014	Administration and operations	43	29	10	8	1	1	9	79	10	92
2014	Human resources	42	38	4	8	0	0	8	87	9	22
2014	Financial management	37	33	6	3	0	0	21	89	4	32
2014	Procurement	90	0	10	0	0	0	0	90	0	10
2014	Information management	43	20	15	4	0	4	14	76	5	25
2014	Information technology	38	30	10	6	6	4	6	75	14	46
2014	Other services to the public	44	8	17	8	0	9	14	67	10	11
2014	None of the above	48	18	9	7	4	0	15	77	13	53

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	64	9	8	0	83	8	23
2017	Communications or public affairs	37	43	8	5	7	80	12	39
2017	Legal services	63	30	0	0	7	93	7	13
2017	Administration and operations	39	42	10	5	4	81	9	82
2017	Human resources	28	34	38	0	0	62	0	27
2017	Financial management	38	50	12	0	0	88	0	24
2017	Information management	33	33	19	12	4	65	15	26
2017	Information technology	51	41	0	7	0	93	7	41
2017	Data sciences	20	64	5	5	6	84	11	20
2017	Policy	60	20	10	10	0	80	10	10
2017	Project management	48	38	7	0	7	86	7	29
2017	None of the above	27	47	10	10	6	74	17	41
2014	Client contact centre	58	24	9	10	0	81	10	21
2014	Compliance, inspection and enforcement	44	43	6	7	0	87	7	14
2014	Communications or public affairs	19	45	16	13	7	64	20	42
2014	Science and technology	8	64	10	19	0	71	19	11
2014	Legal services	20	40	14	18	8	59	26	13
2014	Administration and operations	28	51	10	9	3	79	12	91
2014	Human resources	37	42	12	4	4	80	8	22
2014	Financial management	40	47	8	6	0	86	6	32
2014	Procurement	70	30	0	0	0	100	0	10
2014	Information management	22	35	35	8	0	57	8	25
2014	Information technology	21	60	8	4	6	81	11	46
2014	Other services to the public	31	17	17	18	17	49	34	11
2014	None of the above	32	45	9	12	2	77	14	53

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	47	26	9	0	4	64	9	23
2017	Communications or public affairs	32	46	5	8	9	0	78	17	39
2017	Legal services	63	37	0	0	0	0	100	0	13
2017	Administration and operations	36	35	17	7	5	0	70	12	82
2017	Human resources	14	34	33	14	0	4	51	15	27
2017	Financial management	43	29	24	4	0	0	72	4	24
2017	Information management	37	34	3	23	3	0	70	26	27
2017	Information technology	36	39	12	10	2	0	76	12	41
2017	Data sciences	5	54	21	10	10	0	59	20	20
2017	Policy	30	51	10	10	0	0	80	10	10
2017	Project management	34	45	7	10	3	0	80	14	29
2017	None of the above	44	36	0	5	14	0	81	19	41
2014	Client contact centre	33	29	14	14	9	0	62	23	21
2014	Compliance, inspection and enforcement	44	25	6	11	14	0	69	25	14
2014	Communications or public affairs	18	44	16	11	11	0	62	23	42
2014	Science and technology	27	17	46	10	0	0	44	10	11
2014	Legal services	24	20	32	7	16	0	45	23	13
2014	Administration and operations	38	36	14	9	3	0	73	13	92
2014	Human resources	37	39	4	8	12	0	76	20	22
2014	Financial management	20	53	18	6	3	0	72	9	32
2014	Procurement	80	20	0	0	0	0	100	0	10
2014	Information management	7	61	24	8	0	0	68	8	25
2014	Information technology	19	35	21	13	11	2	54	24	46
2014	Other services to the public	18	48	0	26	9	0	65	35	11
2014	None of the above	24	34	18	21	4	0	57	25	53

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	39	25	8	0	4	0	65	9	23
2017	Communications or public affairs	40	33	8	8	12	0	0	73	19	39
2017	Legal services	37	54	0	0	0	0	9	100	0	13
2017	Administration and operations	32	40	15	10	2	0	0	73	13	80
2017	Human resources	18	50	17	15	0	0	0	67	15	27
2017	Financial management	42	30	20	8	0	0	0	72	8	24
2017	Information management	30	25	14	25	7	0	0	55	31	27
2017	Information technology	30	41	10	17	3	0	0	71	20	41
2017	Data sciences	15	44	20	16	5	0	0	59	21	20
2017	Policy	30	40	10	20	0	0	0	70	20	10
2017	Project management	28	55	10	3	3	0	0	83	7	29
2017	None of the above	36	40	6	7	12	0	0	75	19	41

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	60	8	0	0	0	92	0	23
2017	Communications or public affairs	53	33	5	8	2	0	85	10	39
2017	Legal services	70	30	0	0	0	0	100	0	13
2017	Administration and operations	47	41	7	3	2	0	88	5	82
2017	Human resources	36	41	9	15	0	0	77	15	27
2017	Financial management	54	34	12	0	0	0	88	0	24
2017	Information management	36	48	3	8	4	0	84	12	27
2017	Information technology	59	34	5	0	2	0	93	2	41
2017	Data sciences	25	45	20	10	0	0	70	10	20
2017	Policy	61	20	19	0	0	0	81	0	10
2017	Project management	67	20	10	3	0	0	87	3	29
2017	None of the above	44	42	2	8	4	0	86	12	41
2014	Client contact centre	52	33	15	0	0	0	85	0	21
2014	Compliance, inspection and enforcement	67	26	6	0	0	0	94	0	14
2014	Communications or public affairs	35	49	12	2	2	0	84	4	42
2014	Science and technology	35	56	10	0	0	0	90	0	11
2014	Legal services	32	60	8	0	0	0	92	0	13
2014	Administration and operations	52	32	11	2	2	1	85	4	92
2014	Human resources	50	33	5	12	0	0	83	12	22
2014	Financial management	47	47	0	3	0	3	97	3	32
2014	Procurement	80	20	0	0	0	0	100	0	10
2014	Information management	42	47	12	0	0	0	88	0	25
2014	Information technology	32	51	8	2	6	0	83	9	46
2014	Other services to the public	40	26	17	9	9	0	66	17	11
2014	None of the above	40	44	11	5	0	0	84	5	53

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	61	21	9	0	70	9	23
2017	Communications or public affairs	48	23	9	12	7	71	19	39
2017	Legal services	78	15	0	0	7	93	7	13
2017	Administration and operations	38	36	12	9	5	74	14	82
2017	Human resources	34	29	26	11	0	62	11	27
2017	Financial management	43	37	12	8	0	80	8	24
2017	Information management	29	23	30	15	3	52	18	27
2017	Information technology	37	41	15	7	0	78	7	41
2017	Data sciences	20	55	20	5	0	75	5	20
2017	Policy	30	30	30	10	0	60	10	10
2017	Project management	55	31	7	3	3	86	7	29
2017	None of the above	42	34	5	6	14	76	20	41

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	61	4	0	0	0	96	0	23
2017	Communications or public affairs	52	34	7	5	2	0	86	7	39
2017	Legal services	70	22	0	7	0	0	93	7	13
2017	Administration and operations	62	28	6	1	2	0	91	3	82
2017	Human resources	43	33	24	0	0	0	76	0	27
2017	Financial management	58	34	8	0	0	0	92	0	24
2017	Information management	53	29	18	0	0	0	82	0	27
2017	Information technology	66	27	7	0	0	0	93	0	41
2017	Data sciences	30	49	21	0	0	0	79	0	20
2017	Policy	70	10	20	0	0	0	80	0	10
2017	Project management	49	45	7	0	0	0	93	0	29
2017	None of the above	64	25	9	3	0	0	89	3	40
2014	Client contact centre	72	14	14	0	0	0	86	0	21
2014	Compliance, inspection and enforcement	75	19	6	0	0	0	94	0	14
2014	Communications or public affairs	49	29	13	9	0	0	78	9	42
2014	Science and technology	25	75	0	0	0	0	100	0	11
2014	Legal services	49	31	12	8	0	0	80	8	13
2014	Administration and operations	70	23	2	3	1	0	94	4	92
2014	Human resources	63	33	0	0	0	4	100	0	22
2014	Financial management	64	30	3	3	0	0	94	3	31
2014	Procurement	100	0	0	0	0	0	100	0	10
2014	Information management	49	31	16	4	0	0	81	4	25
2014	Information technology	46	44	8	0	2	0	89	2	46
2014	Other services to the public	48	43	0	0	9	0	91	9	11
2014	None of the above	64	21	7	5	2	0	86	7	53

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	56	13	13	0	0	0	74	13	23
2017	Communications or public affairs	46	28	10	7	9	0	0	73	17	39
2017	Legal services	68	32	0	0	0	0	0	100	0	13
2017	Administration and operations	37	39	11	7	5	0	0	77	12	82
2017	Human resources	18	51	20	6	4	0	0	69	11	27
2017	Financial management	35	45	16	4	0	0	0	80	4	24
2017	Information management	38	29	12	7	15	0	0	67	22	27
2017	Information technology	34	51	12	2	0	0	0	85	2	41
2017	Data sciences	20	34	25	21	0	0	0	54	21	20
2017	Policy	40	50	10	0	0	0	0	90	0	10
2017	Project management	53	34	11	3	0	0	0	86	3	29
2017	None of the above	26	46	9	0	12	0	7	77	13	40
2014	Client contact centre	24	53	9	14	0	0	0	77	14	21
2014	Compliance, inspection and enforcement	36	50	7	7	0	0	0	86	7	14
2014	Communications or public affairs	21	34	18	23	5	0	0	55	27	42
2014	Science and technology	17	64	0	19	0	0	0	81	19	11
2014	Legal services	18	33	27	14	7	0	0	51	21	13
2014	Administration and operations	28	41	15	11	5	0	0	69	16	92
2014	Human resources	27	36	12	16	8	0	0	64	24	22
2014	Financial management	32	47	15	3	3	0	0	79	6	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	18	58	12	8	4	0	0	76	12	25
2014	Information technology	22	46	17	4	11	0	0	68	15	46
2014	Other services to the public	32	43	9	0	9	8	0	81	9	11
2014	None of the above	30	47	13	7	4	0	0	76	10	53

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	44	21	17	0	0	62	17	23
2017	Communications or public affairs	46	29	9	8	7	0	76	15	39
2017	Legal services	71	22	7	0	0	0	93	0	13
2017	Administration and operations	40	34	13	8	6	0	74	13	82
2017	Human resources	43	39	11	3	4	0	81	8	27
2017	Financial management	37	55	4	4	0	0	92	4	23
2017	Information management	47	22	4	12	15	0	69	27	26
2017	Information technology	42	37	15	7	0	0	78	7	41
2017	Data sciences	30	45	5	20	0	0	75	20	20
2017	Policy	40	30	0	30	0	0	70	30	10
2017	Project management	56	30	14	0	0	0	86	0	29
2017	None of the above	39	35	7	5	10	5	78	15	40
2014	Client contact centre	33	34	24	9	0	0	67	9	21
2014	Compliance, inspection and enforcement	46	28	14	5	7	0	74	12	14
2014	Communications or public affairs	37	23	16	13	11	0	59	25	42
2014	Science and technology	35	36	10	10	10	0	71	19	11
2014	Legal services	32	7	39	14	8	0	39	22	13
2014	Administration and operations	36	43	8	9	4	0	78	13	92
2014	Human resources	37	27	8	20	8	0	64	28	22
2014	Financial management	38	50	6	3	0	3	90	3	32
2014	Procurement	90	10	0	0	0	0	100	0	10
2014	Information management	15	53	16	12	4	0	68	16	25
2014	Information technology	21	54	12	4	9	0	75	13	46
2014	Other services to the public	49	16	17	17	0	0	66	17	11
2014	None of the above	31	39	12	9	7	2	71	16	53

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	48	21	0	0	0	0	79	0	23
2017	Communications or public affairs	56	16	12	10	7	0	0	71	17	39
2017	Legal services	85	15	0	0	0	0	0	100	0	13
2017	Administration and operations	39	45	9	3	1	1	1	86	5	82
2017	Human resources	26	48	23	3	0	0	0	74	3	27
2017	Financial management	47	33	16	4	0	0	0	80	4	24
2017	Information management	38	25	22	3	11	0	0	64	15	27
2017	Information technology	35	46	10	10	0	0	0	81	10	41
2017	Data sciences	30	39	31	0	0	0	0	69	0	20
2017	Policy	30	40	30	0	0	0	0	70	0	10
2017	Project management	36	40	14	10	0	0	0	76	10	29
2017	None of the above	40	36	12	4	8	0	0	76	12	40
2014	Client contact centre	29	43	19	9	0	0	0	72	9	21
2014	Compliance, inspection and enforcement	43	44	13	0	0	0	0	87	0	14
2014	Communications or public affairs	18	48	10	13	7	4	0	68	21	42
2014	Science and technology	25	27	29	10	10	0	0	52	19	11
2014	Legal services	18	40	34	8	0	0	0	59	8	13
2014	Administration and operations	43	36	12	7	2	0	0	79	10	92
2014	Human resources	37	31	4	16	12	0	0	68	28	22
2014	Financial management	32	53	6	6	3	0	0	85	9	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	15	61	20	0	0	4	0	80	0	25
2014	Information technology	19	44	20	6	11	0	0	63	17	46
2014	Other services to the public	23	51	18	9	0	0	0	74	9	11
2014	None of the above	26	52	10	7	5	0	0	78	12	53

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	52	8	0	0	0	92	0	23
2017	Communications or public affairs	50	31	10	5	5	0	81	9	39
2017	Legal services	70	22	0	0	7	0	93	7	13
2017	Administration and operations	45	40	7	2	5	0	85	7	82
2017	Human resources	37	44	19	0	0	0	81	0	27
2017	Financial management	38	50	4	8	0	0	88	8	24
2017	Information management	38	32	24	7	0	0	70	7	27
2017	Information technology	49	41	5	2	0	2	93	2	41
2017	Data sciences	25	64	5	6	0	0	89	6	20
2017	Policy	50	30	10	10	0	0	80	10	10
2017	Project management	52	35	3	3	7	0	87	10	29
2017	None of the above	48	27	10	0	14	0	75	14	40
2014	Client contact centre	48	29	18	5	0	0	77	5	21
2014	Compliance, inspection and enforcement	57	30	6	7	0	0	87	7	14
2014	Communications or public affairs	28	40	13	13	5	0	69	18	42
2014	Science and technology	16	65	19	0	0	0	81	0	11
2014	Legal services	12	39	30	6	12	0	52	18	13
2014	Administration and operations	41	39	15	4	1	0	80	5	92
2014	Human resources	38	38	12	4	8	0	76	12	22
2014	Financial management	55	32	3	8	3	0	86	11	32
2014	Procurement	80	20	0	0	0	0	100	0	10
2014	Information management	22	55	20	0	4	0	76	4	25
2014	Information technology	22	59	13	2	4	0	81	6	46
2014	Other services to the public	31	43	0	25	0	0	75	25	11
2014	None of the above	40	37	15	5	2	2	79	7	53

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	33	9	9	0	0	0	83	9	23
2017	Communications or public affairs	54	33	10	2	0	0	0	87	2	39
2017	Legal services	46	30	24	0	0	0	0	76	0	13
2017	Administration and operations	47	38	6	6	2	0	0	86	8	82
2017	Human resources	28	44	21	3	4	0	0	72	7	27
2017	Financial management	39	41	8	12	0	0	0	80	12	24
2017	Information management	74	23	0	3	0	0	0	97	3	27
2017	Information technology	29	40	17	5	7	0	2	71	12	41
2017	Data sciences	59	31	5	0	5	0	0	90	5	20
2017	Policy	20	40	30	10	0	0	0	60	10	10
2017	Project management	39	37	18	7	0	0	0	76	7	29
2017	None of the above	63	17	12	5	0	0	2	82	5	41
2014	Client contact centre	48	32	10	10	0	0	0	80	10	21
2014	Compliance, inspection and enforcement	13	40	34	6	0	7	0	57	6	14
2014	Communications or public affairs	34	27	16	13	9	0	0	62	22	42
2014	Science and technology	27	54	19	0	0	0	0	81	0	11
2014	Legal services	21	33	34	0	12	0	0	54	12	13
2014	Administration and operations	40	37	17	2	3	1	0	78	5	92
2014	Human resources	48	36	13	4	0	0	0	83	4	22
2014	Financial management	44	36	12	0	7	0	0	80	7	32
2014	Procurement	30	40	20	10	0	0	0	70	10	10
2014	Information management	46	38	8	8	0	0	0	84	8	25
2014	Information technology	23	40	24	9	4	0	0	63	13	46
2014	Other services to the public	42	35	9	14	0	0	0	77	14	11
2014	None of the above	40	42	11	7	0	0	0	82	7	53

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	22	44	17	9	0	8	28	24	23
2017	Communications or public affairs	9	7	45	22	16	0	0	38	17	39
2017	Legal services	0	17	44	31	7	0	0	38	17	13
2017	Administration and operations	2	22	44	12	14	0	5	27	26	81
2017	Human resources	8	29	56	7	0	0	0	7	37	27
2017	Financial management	0	33	42	17	8	0	0	25	33	24
2017	Information management	8	18	21	31	11	0	11	48	29	27
2017	Information technology	7	32	41	17	2	0	0	20	39	41
2017	Data sciences	5	20	45	10	20	0	0	30	25	20
2017	Policy	10	40	21	10	10	0	10	22	55	10
2017	Project management	4	24	51	18	4	0	0	22	27	29
2017	None of the above	5	12	39	17	15	0	11	36	20	41
2014	Client contact centre	14	39	9	23	10	0	5	35	56	21
2014	Compliance, inspection and enforcement	7	6	61	12	13	0	0	26	13	14
2014	Communications or public affairs	16	30	38	11	4	2	0	15	46	42
2014	Science and technology	10	10	62	10	0	0	10	11	21	11
2014	Legal services	20	26	34	14	6	0	0	20	46	13
2014	Administration and operations	4	31	32	21	9	1	2	31	36	92
2014	Human resources	8	17	42	9	19	0	5	30	27	22
2014	Financial management	3	22	58	17	0	0	0	17	25	31
2014	Procurement	10	40	40	10	0	0	0	10	50	10
2014	Information management	4	26	31	23	15	0	0	38	30	25
2014	Information technology	15	36	31	14	0	4	0	14	53	46
2014	Other services to the public	9	17	41	9	17	9	0	28	28	11
2014	None of the above	8	26	44	18	3	0	0	21	35	53

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	4	21	28	21	17	4	4	41	28	23
2017	Communications or public affairs	18	8	32	29	8	0	6	39	27	39
2017	Legal services	9	0	67	7	7	9	0	16	10	13
2017	Administration and operations	8	12	31	21	18	5	6	43	22	81
2017	Human resources	12	28	46	11	3	0	0	14	40	27
2017	Financial management	4	20	13	25	22	4	12	56	29	24
2017	Information management	3	19	22	28	12	4	12	47	26	27
2017	Information technology	5	26	32	35	2	0	0	37	31	40
2017	Data sciences	5	20	39	20	10	6	0	32	27	20
2017	Policy	10	10	30	30	10	0	10	44	22	10
2017	Project management	3	17	31	31	13	0	3	46	21	29
2017	None of the above	5	18	21	19	27	5	5	51	26	41
2014	Client contact centre	9	10	24	33	14	0	10	52	21	21
2014	Compliance, inspection and enforcement	0	12	44	18	26	0	0	44	12	14
2014	Communications or public affairs	7	11	43	20	13	0	6	35	19	42
2014	Science and technology	0	19	27	27	17	0	10	49	21	11
2014	Legal services	15	52	14	18	0	0	0	18	67	13
2014	Administration and operations	8	25	27	16	16	5	3	35	36	90
2014	Human resources	38	17	12	13	11	0	9	27	60	22
2014	Financial management	3	30	28	23	6	9	0	33	36	31
2014	Procurement	0	20	30	20	20	0	10	44	22	10
2014	Information management	4	22	12	28	23	8	4	57	30	25
2014	Information technology	15	21	33	22	4	4	0	27	38	46
2014	Other services to the public	9	0	43	40	8	0	0	49	9	11
2014	None of the above	3	32	29	25	3	5	2	30	39	53

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	4	31	39	9	12	4	0	22	37	23
2017	Communications or public affairs	17	11	48	18	6	0	0	25	28	39
2017	Legal services	9	15	37	22	16	0	0	38	25	13
2017	Administration and operations	9	18	36	18	12	1	6	32	29	81
2017	Human resources	9	19	38	31	3	0	0	34	28	27
2017	Financial management	4	16	41	26	13	0	0	39	20	24
2017	Information management	3	18	29	26	19	0	4	47	22	27
2017	Information technology	10	24	42	19	5	0	0	24	34	41
2017	Data sciences	15	10	30	30	10	5	0	42	26	20
2017	Policy	10	10	51	10	10	0	10	22	22	10
2017	Project management	4	38	41	8	9	0	0	18	42	29
2017	None of the above	5	11	44	10	18	0	11	31	19	41
2014	Client contact centre	14	10	38	14	19	0	5	35	25	21
2014	Compliance, inspection and enforcement	7	24	21	24	24	0	0	48	30	14
2014	Communications or public affairs	27	41	18	5	8	0	2	13	69	42
2014	Science and technology	10	10	54	10	8	0	10	19	21	11
2014	Legal services	14	20	6	26	0	0	34	39	51	13
2014	Administration and operations	14	22	30	14	14	3	2	29	39	92
2014	Human resources	8	18	38	17	15	4	0	33	27	22
2014	Financial management	0	22	50	22	6	0	0	28	22	31
2014	Procurement	0	0	40	40	20	0	0	60	0	10
2014	Information management	4	16	41	20	11	0	8	34	21	25
2014	Information technology	15	30	26	25	0	4	0	26	46	46
2014	Other services to the public	9	40	18	9	25	0	0	34	48	11
2014	None of the above	18	26	30	14	5	5	2	20	47	53

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	13	21	31	31	0	4	64	14	23
2017	Communications or public affairs	7	12	30	31	20	0	0	51	19	39
2017	Legal services	0	17	45	31	7	0	0	38	17	13
2017	Administration and operations	3	11	26	35	17	1	8	57	15	80
2017	Human resources	9	15	31	25	17	4	0	43	24	27
2017	Financial management	4	20	44	19	9	0	4	29	25	24
2017	Information management	7	12	18	38	21	5	0	62	20	26
2017	Information technology	5	23	33	36	3	0	0	38	28	39
2017	Data sciences	0	10	20	51	20	0	0	70	10	20
2017	Policy	0	30	41	10	10	0	10	22	33	10
2017	Project management	3	17	40	26	13	0	0	39	21	29
2017	None of the above	2	8	23	30	30	0	7	65	11	41
2014	Client contact centre	0	10	25	42	19	0	5	64	10	21
2014	Compliance, inspection and enforcement	7	14	28	38	14	0	0	52	20	14
2014	Communications or public affairs	2	36	32	18	12	0	0	30	38	42
2014	Science and technology	0	19	35	36	10	0	0	46	19	11
2014	Legal services	0	21	65	8	6	0	0	14	21	13
2014	Administration and operations	3	19	29	24	20	2	3	46	23	92
2014	Human resources	4	18	21	29	19	4	4	53	24	22
2014	Financial management	3	13	44	28	13	0	0	40	16	31
2014	Procurement	20	50	10	0	20	0	0	20	70	10
2014	Information management	8	0	34	39	19	0	0	58	8	25
2014	Information technology	11	20	39	23	2	4	0	26	33	46
2014	Other services to the public	0	14	35	17	33	0	0	51	14	11
2014	None of the above	5	14	38	29	7	7	0	38	21	53

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	14	27	23	28	0	4	53	19	22
2017	Communications or public affairs	9	13	24	30	15	0	8	49	25	39
2017	Legal services	0	0	30	37	15	9	9	63	0	13
2017	Administration and operations	8	16	31	18	16	0	11	39	26	81
2017	Human resources	0	33	25	19	17	0	7	38	35	27
2017	Financial management	16	28	30	13	13	0	0	26	44	24
2017	Information management	11	11	17	33	25	3	0	60	23	27
2017	Information technology	12	23	39	27	0	0	0	27	35	41
2017	Data sciences	5	15	30	25	15	6	5	44	22	20
2017	Policy	10	30	10	30	10	0	10	44	45	10
2017	Project management	10	24	31	22	13	0	0	35	34	29
2017	None of the above	0	7	34	13	27	5	14	50	8	41
2014	Client contact centre	10	19	38	14	5	0	14	22	33	21
2014	Compliance, inspection and enforcement	7	20	34	33	6	0	0	39	27	14
2014	Communications or public affairs	12	25	31	20	7	2	4	28	39	42
2014	Science and technology	17	19	35	10	19	0	0	29	37	11
2014	Legal services	14	27	26	26	6	0	0	32	42	13
2014	Administration and operations	10	27	23	18	15	1	5	36	39	92
2014	Human resources	16	21	25	9	20	0	9	31	41	22
2014	Financial management	6	42	31	11	3	3	3	15	51	31
2014	Procurement	0	10	70	0	20	0	0	20	10	10
2014	Information management	8	16	30	27	19	0	0	46	24	25
2014	Information technology	26	23	26	17	4	4	0	21	51	46
2014	Other services to the public	0	35	17	23	17	8	0	43	38	11
2014	None of the above	9	18	32	23	8	7	4	35	30	53

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	31	4	17	17	4	13	42	53	23
2017	Communications or public affairs	20	18	25	18	13	0	7	33	41	39
2017	Legal services	9	22	30	22	7	9	0	32	35	13
2017	Administration and operations	14	21	26	22	8	4	6	33	39	81
2017	Human resources	30	33	18	3	8	4	4	12	68	27
2017	Financial management	12	33	22	17	12	0	4	30	47	24
2017	Information management	11	18	17	18	19	12	4	45	34	27
2017	Information technology	7	30	24	29	5	0	5	35	39	41
2017	Data sciences	0	25	25	25	20	6	0	48	26	20
2017	Policy	30	10	20	19	10	0	10	33	45	10
2017	Project management	11	24	30	26	7	3	0	34	35	29
2017	None of the above	11	18	17	21	20	8	7	47	33	41
2014	Client contact centre	5	19	24	15	18	9	10	41	29	21
2014	Compliance, inspection and enforcement	0	0	28	53	12	7	0	70	0	14
2014	Communications or public affairs	7	9	37	25	13	5	4	41	18	42
2014	Science and technology	10	38	0	43	0	10	0	47	53	11
2014	Legal services	7	20	32	21	19	0	0	40	27	13
2014	Administration and operations	10	26	27	16	14	2	5	32	38	92
2014	Human resources	29	30	17	9	11	5	0	20	62	22
2014	Financial management	3	33	31	20	3	9	0	26	40	31
2014	Procurement	0	10	10	50	20	10	0	78	11	10
2014	Information management	8	16	23	30	19	4	0	51	25	25
2014	Information technology	15	25	32	21	2	4	0	24	42	46
2014	Other services to the public	0	0	41	34	17	8	0	55	0	11
2014	None of the above	7	7	16	37	20	11	2	66	17	53

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	14	43	18	13	12	0	34	16	23
2017	Communications or public affairs	13	15	38	26	5	0	3	32	29	39
2017	Legal services	0	23	37	24	7	0	9	34	25	13
2017	Administration and operations	2	22	40	12	14	5	5	29	27	81
2017	Human resources	13	15	47	21	5	0	0	25	28	27
2017	Financial management	4	26	16	38	12	0	4	52	31	24
2017	Information management	11	18	33	14	21	4	0	36	30	27
2017	Information technology	7	27	39	27	0	0	0	27	34	41
2017	Data sciences	5	15	45	15	15	6	0	32	21	20
2017	Policy	0	39	41	0	10	0	10	11	43	10
2017	Project management	0	31	41	21	7	0	0	28	31	29
2017	None of the above	7	17	30	19	10	5	11	36	29	41
2014	Client contact centre	9	14	24	25	19	0	10	48	26	21
2014	Compliance, inspection and enforcement	7	0	49	44	0	0	0	44	7	14
2014	Communications or public affairs	20	27	30	12	9	2	0	21	49	42
2014	Science and technology	10	0	46	27	8	10	0	38	11	11
2014	Legal services	15	13	26	6	18	7	14	31	36	13
2014	Administration and operations	12	24	30	12	15	3	3	30	38	91
2014	Human resources	4	8	50	13	20	0	4	35	13	22
2014	Financial management	6	16	40	28	9	0	0	38	22	31
2014	Procurement	10	20	20	10	30	10	0	44	33	10
2014	Information management	4	20	49	0	23	4	0	24	25	25
2014	Information technology	19	23	33	19	2	4	0	22	43	46
2014	Other services to the public	9	26	32	17	8	9	0	28	37	11
2014	None of the above	14	22	25	12	16	4	7	32	40	53

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	31	4	9	0	0	4	87	9	23
2017	Communications or public affairs	72	18	0	9	0	0	0	91	9	39
2017	Legal services	78	22	0	0	0	0	0	100	0	13
2017	Administration and operations	60	21	9	6	2	0	1	83	8	82
2017	Human resources	60	28	11	0	0	0	0	89	0	27
2017	Financial management	72	20	4	4	0	0	0	92	4	24
2017	Information management	66	19	11	0	3	0	0	85	3	27
2017	Information technology	59	21	2	12	5	0	0	80	17	41
2017	Data sciences	56	15	15	15	0	0	0	71	15	20
2017	Policy	70	10	0	0	20	0	0	80	20	10
2017	Project management	62	21	10	4	4	0	0	83	7	29
2017	None of the above	67	23	0	5	2	0	3	93	7	40
2014	Client contact centre	76	5	14	5	0	0	0	81	5	21
2014	Compliance, inspection and enforcement	62	25	7	6	0	0	0	87	6	14
2014	Communications or public affairs	69	18	0	11	2	0	0	87	13	42
2014	Science and technology	35	38	10	8	10	0	0	73	17	11
2014	Legal services	58	35	0	8	0	0	0	92	8	13
2014	Administration and operations	64	18	5	10	1	0	2	84	11	92
2014	Human resources	75	17	4	0	4	0	0	92	4	22
2014	Financial management	50	34	6	9	0	0	0	85	9	32
2014	Procurement	80	20	0	0	0	0	0	100	0	10
2014	Information management	58	23	8	4	4	0	4	84	8	25
2014	Information technology	46	25	12	13	2	2	0	73	15	46
2014	Other services to the public	67	33	0	0	0	0	0	100	0	11
2014	None of the above	58	25	0	9	4	0	5	86	14	53

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	48	17	17	0	4	4	63	19	23
2017	Communications or public affairs	23	33	16	12	5	6	5	63	19	39
2017	Legal services	76	7	0	0	0	0	16	100	0	13
2017	Administration and operations	34	34	9	7	7	4	5	75	16	82
2017	Human resources	32	27	18	4	3	12	4	70	8	27
2017	Financial management	39	20	12	20	4	0	5	62	25	24
2017	Information management	26	18	12	8	7	18	12	63	21	27
2017	Information technology	34	41	15	5	2	2	0	78	7	41
2017	Data sciences	35	20	30	0	5	5	5	61	5	20
2017	Policy	30	50	0	10	10	0	0	80	20	10
2017	Project management	45	31	14	0	0	7	3	85	0	29
2017	None of the above	27	24	9	9	13	7	12	63	26	41
2014	Client contact centre	44	14	14	19	0	4	5	64	21	21
2014	Compliance, inspection and enforcement	37	13	13	31	0	0	6	53	33	14
2014	Communications or public affairs	36	26	18	5	3	5	9	71	8	41
2014	Science and technology	35	29	17	10	10	0	0	63	19	11
2014	Legal services	6	52	8	21	0	0	12	67	24	13
2014	Administration and operations	32	30	10	11	9	5	4	68	21	92
2014	Human resources	50	8	8	8	13	8	4	67	24	22
2014	Financial management	23	44	15	6	9	0	3	69	16	32
2014	Procurement	70	20	10	0	0	0	0	90	0	10
2014	Information management	37	23	8	16	4	8	4	68	23	25
2014	Information technology	17	54	4	9	6	6	4	79	17	46
2014	Other services to the public	17	58	9	0	9	8	0	81	9	11
2014	None of the above	23	28	13	16	9	7	5	58	28	53

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	34	22	8	0	0	0	69	8	23
2017	Communications or public affairs	60	21	7	10	2	0	0	81	12	39
2017	Legal services	85	15	0	0	0	0	0	100	0	13
2017	Administration and operations	54	30	5	10	1	0	0	84	11	82
2017	Human resources	40	49	7	4	0	0	0	89	4	27
2017	Financial management	64	20	4	8	4	0	0	84	12	24
2017	Information management	40	34	8	8	10	0	0	74	18	27
2017	Information technology	54	32	12	2	0	0	0	85	2	41
2017	Data sciences	40	49	0	11	0	0	0	89	11	20
2017	Policy	40	50	0	10	0	0	0	90	10	10
2017	Project management	65	25	4	3	3	0	0	89	7	28
2017	None of the above	49	17	9	6	15	2	2	69	22	41
2014	Client contact centre	63	19	14	4	0	0	0	82	4	21
2014	Compliance, inspection and enforcement	59	0	27	14	0	0	0	59	14	14
2014	Communications or public affairs	46	27	9	16	2	0	0	73	18	42
2014	Science and technology	54	27	19	0	0	0	0	81	0	11
2014	Legal services	24	46	8	14	8	0	0	71	21	13
2014	Administration and operations	42	34	8	11	3	0	2	77	15	92
2014	Human resources	55	17	4	8	12	4	0	75	21	22
2014	Financial management	38	35	9	12	6	0	0	72	18	32
2014	Procurement	70	30	0	0	0	0	0	100	0	10
2014	Information management	45	31	16	0	8	0	0	76	8	25
2014	Information technology	34	49	4	0	11	2	0	85	11	46
2014	Other services to the public	40	26	9	9	17	0	0	65	26	11
2014	None of the above	34	34	8	14	11	0	0	68	25	52

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	32	10	9	4	0	0	77	13	22
2017	Communications or public affairs	50	28	10	5	8	0	0	78	12	39
2017	Legal services	78	22	0	0	0	0	0	100	0	13
2017	Administration and operations	38	38	12	7	4	0	1	77	11	82
2017	Human resources	32	40	24	0	0	5	0	75	0	27
2017	Financial management	35	41	8	8	4	4	0	79	12	24
2017	Information management	34	28	15	11	7	0	4	65	19	27
2017	Information technology	32	51	10	5	2	0	0	83	7	41
2017	Data sciences	35	31	10	15	10	0	0	66	25	20
2017	Policy	50	10	31	10	0	0	0	59	10	10
2017	Project management	28	48	14	11	0	0	0	76	11	29
2017	None of the above	36	37	5	4	15	0	2	75	20	39
2014	Client contact centre	38	39	18	5	0	0	0	77	5	21
2014	Compliance, inspection and enforcement	48	31	0	20	0	0	0	80	20	14
2014	Communications or public affairs	50	31	7	7	5	0	0	82	11	42
2014	Science and technology	16	56	10	10	10	0	0	71	19	11
2014	Legal services	18	52	14	15	0	0	0	71	15	13
2014	Administration and operations	25	42	13	13	6	1	0	68	19	92
2014	Human resources	46	37	9	4	4	0	0	83	8	22
2014	Financial management	29	44	15	12	0	0	0	73	12	32
2014	Procurement	60	20	20	0	0	0	0	80	0	10
2014	Information management	12	64	12	4	8	0	0	76	12	25
2014	Information technology	19	47	13	8	11	2	0	68	19	46
2014	Other services to the public	34	40	17	0	9	0	0	74	9	11
2014	None of the above	26	37	9	20	3	2	3	66	24	53

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	51	18	8	0	0	0	74	8	23
2017	Communications or public affairs	47	34	8	7	5	0	0	81	12	39
2017	Legal services	62	22	0	7	0	9	0	92	8	13
2017	Administration and operations	33	33	8	13	5	8	0	71	20	82
2017	Human resources	25	49	14	3	4	5	0	77	8	27
2017	Financial management	30	34	16	8	4	4	4	70	13	24
2017	Information management	26	18	9	11	17	20	0	54	35	27
2017	Information technology	31	44	12	5	2	2	3	80	8	41
2017	Data sciences	30	35	15	20	0	0	0	66	20	20
2017	Policy	50	10	10	21	10	0	0	60	30	10
2017	Project management	45	31	10	10	0	4	0	79	10	29
2017	None of the above	31	29	7	4	18	9	2	67	25	41
2014	Client contact centre	43	19	14	4	0	15	5	77	5	21
2014	Compliance, inspection and enforcement	42	24	21	14	0	0	0	65	14	14
2014	Communications or public affairs	30	40	10	11	7	2	0	72	18	42
2014	Science and technology	25	56	10	0	10	0	0	81	10	11
2014	Legal services	37	13	20	15	16	0	0	50	30	13
2014	Administration and operations	28	24	16	14	10	6	2	57	26	92
2014	Human resources	33	38	9	16	0	4	0	74	17	22
2014	Financial management	29	32	18	3	9	9	0	67	13	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	27	46	14	0	4	8	0	80	5	25
2014	Information technology	20	35	13	11	15	6	0	59	27	46
2014	Other services to the public	17	57	17	0	0	9	0	81	0	11
2014	None of the above	33	18	17	19	6	4	3	54	27	53

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	23	21	17	9	18	13	33	36	23
2017	Communications or public affairs	16	16	15	25	7	19	2	40	40	39
2017	Legal services	17	37	0	0	0	38	7	100	0	13
2017	Administration and operations	19	24	17	16	11	12	1	50	31	82
2017	Human resources	24	32	4	10	0	29	0	80	14	27
2017	Financial management	25	23	16	8	12	12	4	57	24	24
2017	Information management	16	17	17	10	11	25	4	47	29	27
2017	Information technology	20	31	22	15	5	7	0	56	21	41
2017	Data sciences	10	25	20	10	15	21	0	44	31	20
2017	Policy	10	10	0	30	20	10	19	29	71	10
2017	Project management	25	36	11	3	4	14	7	77	9	28
2017	None of the above	13	13	9	16	16	19	14	39	48	41
2014	Client contact centre	19	20	33	9	14	4	0	41	24	21
2014	Compliance, inspection and enforcement	17	5	13	30	7	21	6	31	51	14
2014	Communications or public affairs	9	28	11	16	11	18	7	49	36	42
2014	Science and technology	17	27	8	19	19	10	0	49	42	11
2014	Legal services	6	12	22	20	16	18	6	24	47	13
2014	Administration and operations	10	24	24	12	14	14	1	41	31	92
2014	Human resources	20	42	4	8	4	23	0	79	16	22
2014	Financial management	17	31	6	22	9	12	3	57	36	32
2014	Procurement	50	20	20	0	0	10	0	78	0	10
2014	Information management	11	23	26	12	8	15	4	43	25	25
2014	Information technology	10	25	25	13	13	15	0	41	30	46
2014	Other services to the public	26	8	23	9	9	25	0	46	23	11
2014	None of the above	7	13	14	33	14	14	5	24	58	53

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	44	13	4	0	0	0	83	4	23
2017	Communications or public affairs	47	41	5	8	0	0	0	87	8	39
2017	Legal services	85	15	0	0	0	0	0	100	0	13
2017	Administration and operations	62	25	5	6	2	0	0	87	9	81
2017	Human resources	40	49	7	4	0	0	0	89	4	27
2017	Financial management	47	37	12	4	0	0	0	84	4	24
2017	Information management	57	28	4	4	7	0	0	85	11	27
2017	Information technology	46	42	9	2	0	0	0	88	2	41
2017	Data sciences	54	46	0	0	0	0	0	100	0	20
2017	Policy	70	10	20	0	0	0	0	80	0	10
2017	Project management	63	37	0	0	0	0	0	100	0	29
2017	None of the above	46	36	2	7	6	0	2	84	13	41
2014	Client contact centre	54	18	23	4	0	0	0	72	4	21
2014	Compliance, inspection and enforcement	56	21	12	11	0	0	0	77	11	14
2014	Communications or public affairs	51	35	2	9	2	0	0	86	11	42
2014	Science and technology	17	54	19	0	10	0	0	71	10	11
2014	Legal services	31	40	8	14	8	0	0	71	21	13
2014	Administration and operations	48	34	14	3	1	0	0	82	4	91
2014	Human resources	59	33	8	0	0	0	0	92	0	22
2014	Financial management	54	24	15	3	3	0	0	78	6	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	46	41	4	8	0	0	0	88	8	25
2014	Information technology	29	49	13	4	2	2	0	81	6	46
2014	Other services to the public	31	35	26	8	0	0	0	66	8	11
2014	None of the above	33	47	6	7	7	0	0	80	13	53

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	48	17	16	0	0	0	66	16	23
2017	Communications or public affairs	58	20	2	12	7	0	0	78	19	39
2017	Legal services	70	22	7	0	0	0	0	93	0	13
2017	Administration and operations	38	41	8	7	5	1	0	80	12	82
2017	Human resources	26	49	15	10	0	0	0	74	10	27
2017	Financial management	47	41	0	8	4	0	0	88	12	24
2017	Information management	30	33	16	15	7	0	0	63	22	27
2017	Information technology	34	49	10	7	0	0	0	83	7	41
2017	Data sciences	35	39	15	5	6	0	0	74	11	20
2017	Policy	40	40	0	20	0	0	0	80	20	10
2017	Project management	48	31	7	7	7	0	0	80	14	29
2017	None of the above	42	40	2	6	10	0	0	82	16	41
2014	Client contact centre	34	29	18	9	9	0	0	63	19	21
2014	Compliance, inspection and enforcement	37	29	20	6	0	7	0	71	7	14
2014	Communications or public affairs	32	27	11	23	4	0	2	61	28	42
2014	Science and technology	35	27	19	19	0	0	0	62	19	11
2014	Legal services	18	52	14	8	8	0	0	70	16	13
2014	Administration and operations	41	38	10	3	5	1	2	81	9	92
2014	Human resources	41	30	8	4	13	0	4	75	17	22
2014	Financial management	41	47	6	6	0	0	0	88	6	32
2014	Procurement	80	20	0	0	0	0	0	100	0	10
2014	Information management	27	54	12	4	4	0	0	81	8	25
2014	Information technology	33	31	15	11	9	0	2	65	20	46
2014	Other services to the public	48	27	17	8	0	0	0	75	8	11
2014	None of the above	32	34	11	18	5	0	0	66	23	53

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	44	21	0	0	0	0	79	0	23
2017	Communications or public affairs	57	23	9	5	5	0	0	81	10	39
2017	Legal services	71	29	0	0	0	0	0	100	0	13
2017	Administration and operations	46	38	5	7	2	0	1	86	10	82
2017	Human resources	34	45	18	3	0	0	0	79	3	27
2017	Financial management	43	33	16	8	0	0	0	76	8	24
2017	Information management	45	37	0	11	7	0	0	82	18	27
2017	Information technology	54	32	7	5	0	2	0	88	5	41
2017	Data sciences	40	54	0	5	0	0	0	95	5	20
2017	Policy	40	40	10	10	0	0	0	80	10	10
2017	Project management	48	34	7	7	0	3	0	85	7	29
2017	None of the above	46	38	8	0	3	0	4	88	3	41
2014	Client contact centre	48	24	14	9	0	0	4	76	9	21
2014	Compliance, inspection and enforcement	53	27	20	0	0	0	0	80	0	14
2014	Communications or public affairs	41	37	9	9	2	2	0	79	12	42
2014	Science and technology	35	56	0	0	10	0	0	90	10	11
2014	Legal services	18	60	14	8	0	0	0	78	8	13
2014	Administration and operations	50	25	13	5	3	3	0	78	9	92
2014	Human resources	50	25	4	8	13	0	0	75	20	22
2014	Financial management	50	33	6	0	3	8	0	90	3	32
2014	Procurement	100	0	0	0	0	0	0	100	0	10
2014	Information management	35	46	16	0	0	4	0	84	0	25
2014	Information technology	29	43	8	6	9	4	0	76	16	46
2014	Other services to the public	48	26	0	8	0	0	18	90	10	11
2014	None of the above	29	45	5	9	8	4	0	77	18	53

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	40	13	17	0	0	71	17	23
2017	Communications or public affairs	60	23	2	12	2	0	83	15	39
2017	Legal services	71	29	0	0	0	0	100	0	13
2017	Administration and operations	41	40	9	5	6	0	81	11	81
2017	Human resources	27	43	24	7	0	0	70	7	27
2017	Financial management	26	58	4	12	0	0	84	12	24
2017	Information management	45	34	3	8	11	0	78	18	27
2017	Information technology	49	31	7	10	3	0	80	12	41
2017	Data sciences	46	44	5	5	0	0	90	5	20
2017	Policy	40	50	0	10	0	0	90	10	10
2017	Project management	52	31	14	3	0	0	83	3	29
2017	None of the above	53	25	9	5	5	3	81	10	41
2014	Client contact centre	53	28	9	5	4	0	81	9	21
2014	Compliance, inspection and enforcement	37	25	38	0	0	0	62	0	14
2014	Communications or public affairs	33	36	20	9	2	0	68	11	42
2014	Science and technology	35	56	0	0	10	0	90	10	11
2014	Legal services	43	34	15	8	0	0	77	8	13
2014	Administration and operations	51	25	11	10	2	2	77	12	92
2014	Human resources	55	17	0	8	21	0	71	29	22
2014	Financial management	37	50	6	0	6	0	88	6	32
2014	Procurement	100	0	0	0	0	0	100	0	10
2014	Information management	47	28	18	8	0	0	74	8	25
2014	Information technology	29	39	11	8	11	2	70	19	46
2014	Other services to the public	40	52	0	8	0	0	92	8	11
2014	None of the above	22	47	7	17	7	0	69	24	53

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	79	21	0	0	0	0	0	100	0	23
2017	Communications or public affairs	77	18	5	0	0	0	0	95	0	39
2017	Legal services	100	0	0	0	0	0	0	100	0	13
2017	Administration and operations	85	10	4	1	0	0	0	95	1	82
2017	Human resources	78	18	3	0	0	0	0	97	0	27
2017	Financial management	80	20	0	0	0	0	0	100	0	24
2017	Information management	81	15	0	4	0	0	0	96	4	27
2017	Information technology	71	19	5	2	2	0	0	90	5	41
2017	Data sciences	80	20	0	0	0	0	0	100	0	20
2017	Policy	70	10	10	0	10	0	0	80	10	10
2017	Project management	89	11	0	0	0	0	0	100	0	29
2017	None of the above	93	5	0	2	0	0	0	98	2	41
2014	Client contact centre	85	10	0	0	5	0	0	95	5	21
2014	Compliance, inspection and enforcement	86	14	0	0	0	0	0	100	0	14
2014	Communications or public affairs	80	9	0	11	0	0	0	89	11	42
2014	Science and technology	56	44	0	0	0	0	0	100	0	11
2014	Legal services	65	35	0	0	0	0	0	100	0	13
2014	Administration and operations	78	14	1	6	1	0	0	92	7	92
2014	Human resources	84	12	4	0	0	0	0	96	0	22
2014	Financial management	72	19	3	3	0	0	3	94	3	31
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	70	22	4	0	0	0	4	96	0	25
2014	Information technology	70	15	4	6	2	2	0	87	8	45
2014	Other services to the public	75	25	0	0	0	0	0	100	0	11
2014	None of the above	64	25	0	7	2	0	2	91	9	52

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	40	9	5	0	4	9	84	5	22
2017	Communications or public affairs	41	16	10	5	12	2	12	68	21	38
2017	Legal services	69	15	7	0	0	9	0	92	0	13
2017	Administration and operations	47	22	7	5	6	2	10	79	13	82
2017	Human resources	62	38	0	0	0	0	0	100	0	27
2017	Financial management	42	25	17	0	4	0	12	76	5	24
2017	Information management	46	17	7	12	3	3	11	73	18	27
2017	Information technology	57	19	7	10	2	0	5	80	13	41
2017	Data sciences	60	20	15	0	0	5	0	84	0	20
2017	Policy	50	10	20	10	0	0	10	66	11	10
2017	Project management	45	38	10	4	0	3	0	86	4	29
2017	None of the above	44	20	9	3	4	9	10	80	9	41
2014	Client contact centre	29	33	5	9	5	10	9	77	17	21
2014	Compliance, inspection and enforcement	56	26	7	0	0	11	0	92	0	14
2014	Communications or public affairs	31	19	9	16	7	10	9	61	28	42
2014	Science and technology	25	55	10	0	0	10	0	89	0	11
2014	Legal services	24	20	22	8	8	0	18	54	19	13
2014	Administration and operations	44	23	13	3	2	3	11	79	6	92
2014	Human resources	67	21	0	12	0	0	0	88	12	22
2014	Financial management	44	38	3	3	3	6	3	90	7	32
2014	Procurement	100	0	0	0	0	0	0	100	0	10
2014	Information management	38	34	8	4	4	4	8	82	9	25
2014	Information technology	38	31	13	2	0	4	12	82	3	46
2014	Other services to the public	74	9	0	0	0	0	17	100	0	11
2014	None of the above	47	19	15	2	8	2	6	72	11	53

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	31	13	4	0	0	0	83	4	22
2017	Communications or public affairs	59	23	2	13	2	0	0	82	15	38
2017	Legal services	93	7	0	0	0	0	0	100	0	13
2017	Administration and operations	59	22	9	4	7	0	0	81	10	82
2017	Human resources	32	61	4	3	0	0	0	92	3	27
2017	Financial management	54	30	8	0	8	0	0	84	8	24
2017	Information management	60	11	15	7	7	0	0	71	14	27
2017	Information technology	61	27	7	2	2	0	0	88	5	41
2017	Data sciences	54	41	0	5	0	0	0	95	5	20
2017	Policy	50	20	10	20	0	0	0	70	20	10
2017	Project management	65	21	7	3	4	0	0	86	7	29
2017	None of the above	58	26	6	0	5	2	2	88	5	41

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	30	12	8	0	0	79	8	23
2017	Communications or public affairs	66	22	5	2	5	0	88	8	39
2017	Legal services	100	0	0	0	0	0	100	0	13
2017	Administration and operations	56	30	9	2	3	0	86	6	82
2017	Human resources	41	35	23	0	0	0	77	0	27
2017	Financial management	64	16	12	0	8	0	80	8	24
2017	Information management	56	19	8	11	7	0	75	17	27
2017	Information technology	56	34	7	0	2	0	90	2	41
2017	Data sciences	55	35	5	5	0	0	90	5	20
2017	Policy	40	30	0	20	0	10	78	22	10
2017	Project management	62	27	7	0	4	0	89	4	29
2017	None of the above	58	24	10	0	5	2	84	5	41

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	26	22	4	4	0	70	8	23
2017	Communications or public affairs	59	21	5	10	5	0	80	15	38
2017	Legal services	78	22	0	0	0	0	100	0	13
2017	Administration and operations	54	26	10	4	6	0	81	9	81
2017	Human resources	41	41	11	7	0	0	82	7	27
2017	Financial management	51	25	16	4	4	0	76	8	24
2017	Information management	46	31	12	0	11	0	77	11	26
2017	Information technology	49	27	15	7	2	0	76	10	41
2017	Data sciences	45	45	0	10	0	0	90	10	20
2017	Policy	50	20	21	10	0	0	70	10	10
2017	Project management	55	24	11	7	3	0	79	10	29
2017	None of the above	63	21	8	2	5	0	85	7	41
2014	Client contact centre	38	38	10	4	9	0	77	14	21
2014	Compliance, inspection and enforcement	53	20	27	0	0	0	73	0	14
2014	Communications or public affairs	39	32	16	7	7	0	71	14	42
2014	Science and technology	35	46	19	0	0	0	81	0	11
2014	Legal services	37	34	14	7	8	0	70	15	13
2014	Administration and operations	48	33	11	3	4	1	82	8	92
2014	Human resources	59	13	0	12	17	0	71	29	22
2014	Financial management	45	42	3	0	10	0	87	10	31
2014	Procurement	100	0	0	0	0	0	100	0	10
2014	Information management	46	30	16	8	0	0	76	8	25
2014	Information technology	35	35	9	11	11	0	70	21	46
2014	Other services to the public	57	26	9	8	0	0	83	8	11
2014	None of the above	33	38	7	12	7	3	73	19	53

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	34	20	6	0	0	14	26	90	0	15
2017	Administration and operations	11	54	11	8	5	4	8	73	14	26
2017	Financial management	46	9	27	9	0	0	9	60	10	11
2017	Information technology	31	29	20	15	5	0	0	60	20	20
2017	Project management	14	53	14	0	0	0	19	83	0	15
2014	Client contact centre	60	29	10	0	0	0	0	90	0	10
2014	Communications or public affairs	8	68	8	0	8	0	8	83	9	11
2014	Administration and operations	27	36	16	3	6	6	6	71	11	31
2014	Financial management	22	47	6	6	6	0	13	78	15	15
2014	Information technology	20	22	20	6	11	16	5	54	21	17
2014	None of the above	12	34	17	31	0	0	6	49	33	17

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	57	12	9	0	0	0	79	9	23
2017	Communications or public affairs	41	34	15	5	5	0	0	75	10	39
2017	Legal services	39	45	7	0	0	9	0	92	0	13
2017	Administration and operations	33	39	10	9	5	3	0	75	15	82
2017	Human resources	16	32	25	19	8	0	0	48	27	27
2017	Financial management	40	28	16	8	0	8	0	74	9	24
2017	Information management	31	29	11	4	14	10	0	67	20	27
2017	Information technology	42	27	17	7	5	2	0	70	12	41
2017	Data sciences	39	20	20	10	5	6	0	63	16	20
2017	Policy	20	30	10	30	0	0	10	56	34	10
2017	Project management	35	41	11	11	3	0	0	75	14	29
2017	None of the above	39	25	10	12	7	7	0	69	20	41
2014	Client contact centre	43	10	37	10	0	0	0	53	10	21
2014	Compliance, inspection and enforcement	36	20	14	17	7	6	0	59	26	14
2014	Communications or public affairs	29	42	11	5	7	7	0	76	12	42
2014	Science and technology	25	46	10	0	10	10	0	79	11	11
2014	Legal services	12	51	21	16	0	0	0	63	16	13
2014	Administration and operations	27	37	17	11	6	1	0	64	18	91
2014	Human resources	24	26	9	21	12	9	0	55	36	22
2014	Financial management	23	44	6	17	6	3	0	70	24	31
2014	Procurement	70	30	0	0	0	0	0	100	0	10
2014	Information management	31	45	15	8	0	0	0	76	8	25
2014	Information technology	6	43	15	15	11	11	0	55	29	46
2014	Other services to the public	17	66	9	0	8	0	0	83	8	11
2014	None of the above	30	34	14	10	5	7	0	69	17	53

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	55	18	10	0	0	0	73	10	23
2017	Communications or public affairs	33	50	7	8	2	0	0	83	10	39
2017	Legal services	41	44	15	0	0	0	0	85	0	13
2017	Administration and operations	23	42	17	8	7	1	0	67	16	82
2017	Human resources	26	33	17	15	8	0	0	60	23	27
2017	Financial management	44	28	16	12	0	0	0	72	12	24
2017	Information management	23	34	18	7	10	7	0	62	19	27
2017	Information technology	33	33	25	7	2	0	0	66	10	41
2017	Data sciences	25	44	21	10	0	0	0	69	10	20
2017	Policy	10	40	10	20	0	10	10	62	25	10
2017	Project management	31	45	10	11	3	0	0	76	14	29
2017	None of the above	32	34	10	12	10	2	0	68	22	41
2014	Client contact centre	33	25	37	5	0	0	0	58	5	21
2014	Compliance, inspection and enforcement	36	37	20	0	7	0	0	72	7	14
2014	Communications or public affairs	26	43	17	7	7	0	0	69	13	42
2014	Science and technology	17	64	0	0	10	10	0	89	11	11
2014	Legal services	12	37	50	0	0	0	0	50	0	13
2014	Administration and operations	30	33	19	10	9	0	0	62	19	92
2014	Human resources	19	41	4	20	12	4	0	62	34	22
2014	Financial management	22	52	9	11	6	0	0	74	17	31
2014	Procurement	50	50	0	0	0	0	0	100	0	10
2014	Information management	19	54	19	4	0	4	0	76	4	25
2014	Information technology	11	40	15	15	13	6	0	55	29	46
2014	Other services to the public	26	66	0	0	8	0	0	92	8	11
2014	None of the above	18	43	14	15	5	4	0	64	21	53

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	4	52	21	23	0	0	0	56	23	23
2017	Communications or public affairs	25	33	18	17	2	6	0	60	20	39
2017	Legal services	24	37	15	15	0	9	0	68	16	13
2017	Administration and operations	20	38	12	15	11	4	0	61	26	82
2017	Human resources	10	41	16	20	7	3	4	55	28	27
2017	Financial management	31	29	28	8	4	0	0	60	12	24
2017	Information management	8	45	18	7	11	11	0	60	20	27
2017	Information technology	20	38	28	7	7	0	0	58	15	41
2017	Data sciences	10	44	30	5	5	6	0	58	11	20
2017	Project management	8	48	21	10	7	7	0	60	18	29
2017	None of the above	20	34	8	14	14	9	0	60	31	41
2014	Client contact centre	24	25	28	24	0	0	0	48	24	21
2014	Compliance, inspection and enforcement	30	42	14	7	7	0	0	72	14	14
2014	Communications or public affairs	17	29	23	21	7	4	0	48	28	42
2014	Science and technology	17	48	16	0	10	10	0	72	11	11
2014	Legal services	6	38	48	8	0	0	0	45	8	13
2014	Administration and operations	18	32	21	17	9	3	0	51	27	92
2014	Human resources	19	31	13	16	17	4	0	52	34	22
2014	Financial management	12	50	11	20	3	3	0	65	24	31
2014	Procurement	50	40	10	0	0	0	0	90	0	10
2014	Information management	15	54	19	4	0	8	0	74	5	25
2014	Information technology	8	33	15	17	17	11	0	45	38	46
2014	Other services to the public	9	66	9	17	0	0	0	75	17	11
2014	None of the above	13	32	24	16	9	7	0	48	26	53

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	48	22	5	0	8	0	71	6	23
2017	Communications or public affairs	19	32	18	13	14	2	2	53	28	39
2017	Legal services	62	22	7	0	0	9	0	92	0	13
2017	Administration and operations	17	40	18	7	10	7	0	62	18	82
2017	Human resources	19	40	4	19	7	8	4	67	29	27
2017	Financial management	26	22	24	16	4	8	0	52	22	24
2017	Information management	24	30	22	4	17	3	0	56	22	27
2017	Information technology	27	22	31	10	7	2	0	50	18	41
2017	Data sciences	30	10	34	5	5	16	0	47	12	20
2017	Policy	10	31	10	10	10	20	10	58	28	10
2017	Project management	35	30	17	11	3	3	0	68	14	29
2017	None of the above	29	20	13	9	11	18	0	60	24	41
2014	Client contact centre	4	39	28	4	15	10	0	48	21	21
2014	Compliance, inspection and enforcement	41	19	19	7	7	6	0	65	15	14
2014	Communications or public affairs	15	22	20	20	11	11	0	42	36	42
2014	Science and technology	17	37	27	0	10	10	0	60	11	11
2014	Legal services	12	26	34	20	8	0	0	38	27	13
2014	Administration and operations	27	20	25	11	11	4	2	50	23	92
2014	Human resources	20	35	0	25	12	8	0	59	41	22
2014	Financial management	8	50	6	23	10	3	0	60	34	31
2014	Procurement	50	40	0	0	10	0	0	90	10	10
2014	Information management	24	38	27	4	0	8	0	66	4	25
2014	Information technology	11	34	17	10	19	8	0	49	32	46
2014	Other services to the public	9	40	18	25	0	9	0	53	28	11
2014	None of the above	20	27	16	25	10	2	0	48	36	53

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	48	25	10	0	4	0	64	10	23
2017	Communications or public affairs	11	49	13	17	9	0	0	60	27	39
2017	Legal services	32	30	7	22	0	9	0	67	25	13
2017	Administration and operations	20	35	12	24	6	3	0	57	31	82
2017	Human resources	8	35	27	12	4	7	9	51	18	26
2017	Financial management	27	39	21	13	0	0	0	66	13	23
2017	Information management	20	41	11	17	11	0	0	61	28	27
2017	Information technology	27	32	27	10	5	0	0	59	15	41
2017	Data sciences	15	40	25	20	0	0	0	55	20	20
2017	Policy	10	40	10	30	0	10	0	56	33	10
2017	Project management	32	41	11	14	3	0	0	73	17	29
2017	None of the above	15	35	18	9	16	7	0	53	27	41
2014	Client contact centre	24	15	38	9	14	0	0	38	24	21
2014	Compliance, inspection and enforcement	29	36	13	7	14	0	0	65	21	14
2014	Communications or public affairs	14	27	11	34	9	4	0	43	45	42
2014	Science and technology	27	27	27	0	10	10	0	60	11	11
2014	Legal services	12	25	34	21	8	0	0	37	29	13
2014	Administration and operations	16	33	19	19	11	1	0	50	30	92
2014	Human resources	24	31	17	13	16	0	0	54	28	22
2014	Financial management	12	44	19	21	3	0	0	56	25	31
2014	Procurement	60	30	10	0	0	0	0	90	0	10
2014	Information management	11	49	23	16	0	0	0	61	16	25
2014	Information technology	6	40	7	22	15	11	0	51	41	45
2014	Other services to the public	23	35	9	17	0	17	0	69	21	11
2014	None of the above	15	33	17	25	5	4	0	50	31	53

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	61	4	4	0	4	91	4	23
2017	Communications or public affairs	34	41	5	17	2	0	76	20	39
2017	Legal services	31	62	7	0	0	0	93	0	13
2017	Administration and operations	41	41	10	6	1	1	83	7	81
2017	Human resources	18	54	17	11	0	0	72	11	27
2017	Financial management	26	52	17	4	0	0	79	4	23
2017	Information management	36	46	3	3	11	0	83	14	27
2017	Information technology	25	46	22	2	5	0	71	7	41
2017	Data sciences	25	45	15	15	0	0	70	15	20
2017	Policy	30	60	0	10	0	0	90	10	10
2017	Project management	49	30	14	3	3	0	79	7	29
2017	None of the above	35	41	7	11	4	2	77	16	41
2014	Client contact centre	48	47	5	0	0	0	95	0	21
2014	Compliance, inspection and enforcement	49	30	14	0	7	0	79	7	14
2014	Communications or public affairs	28	50	4	16	2	0	77	18	42
2014	Science and technology	25	65	0	0	0	10	100	0	11
2014	Legal services	24	32	30	14	0	0	56	14	13
2014	Administration and operations	31	50	6	8	3	1	82	11	92
2014	Human resources	28	52	8	8	4	0	80	12	22
2014	Financial management	35	50	15	0	0	0	85	0	32
2014	Procurement	70	20	0	0	0	10	100	0	10
2014	Information management	15	58	19	8	0	0	73	8	25
2014	Information technology	20	48	13	13	4	2	70	17	46
2014	Other services to the public	40	34	25	0	0	0	75	0	11
2014	None of the above	19	52	15	9	2	3	73	11	53

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	57	4	0	0	4	96	0	23
2017	Communications or public affairs	52	33	7	8	0	0	85	8	39
2017	Legal services	68	24	7	0	0	0	93	0	13
2017	Administration and operations	45	40	11	1	2	1	86	3	81
2017	Human resources	28	64	8	0	0	0	92	0	26
2017	Financial management	39	44	13	4	0	0	83	4	23
2017	Information management	63	34	0	0	3	0	97	3	27
2017	Information technology	54	39	5	2	0	0	93	2	41
2017	Data sciences	46	49	5	0	0	0	95	0	20
2017	Policy	30	50	0	20	0	0	80	20	10
2017	Project management	59	41	0	0	0	0	100	0	29
2017	None of the above	36	48	10	0	3	2	86	3	41
2014	Client contact centre	49	42	10	0	0	0	90	0	21
2014	Compliance, inspection and enforcement	62	31	7	0	0	0	93	0	14
2014	Communications or public affairs	49	40	4	2	0	4	93	2	42
2014	Science and technology	16	75	10	0	0	0	90	0	11
2014	Legal services	56	30	14	0	0	0	86	0	13
2014	Administration and operations	37	41	12	4	3	2	80	8	92
2014	Human resources	50	42	8	0	0	0	92	0	22
2014	Financial management	41	38	6	6	3	6	84	9	32
2014	Procurement	80	20	0	0	0	0	100	0	10
2014	Information management	46	39	8	8	0	0	84	8	25
2014	Information technology	30	40	9	9	4	8	77	14	46
2014	Other services to the public	42	32	26	0	0	0	74	0	11
2014	None of the above	33	39	14	5	5	5	75	11	53

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	40	12	25	4	0	0	58	30	23
2017	Communications or public affairs	19	35	12	18	8	6	3	59	28	39
2017	Legal services	59	24	7	0	0	9	0	92	0	13
2017	Administration and operations	34	37	14	8	5	1	1	73	13	82
2017	Human resources	36	39	7	10	0	8	0	81	11	27
2017	Financial management	39	40	17	4	0	0	0	79	4	23
2017	Information management	32	27	15	7	11	8	0	65	19	27
2017	Information technology	20	40	15	8	7	5	5	67	17	40
2017	Data sciences	25	29	20	16	5	5	0	57	22	20
2017	Policy	21	50	19	0	0	0	10	79	0	10
2017	Project management	53	27	11	0	4	7	0	85	4	29
2017	None of the above	25	27	19	17	7	3	2	54	25	40
2014	Client contact centre	43	29	24	4	0	0	0	72	4	21
2014	Compliance, inspection and enforcement	37	32	7	24	0	0	0	68	24	14
2014	Communications or public affairs	17	47	7	18	9	2	0	65	28	42
2014	Science and technology	17	38	27	8	10	0	0	56	17	11
2014	Legal services	39	18	6	15	7	6	8	67	26	13
2014	Administration and operations	31	34	18	10	3	2	2	68	13	92
2014	Human resources	29	33	9	4	25	0	0	62	29	22
2014	Financial management	23	42	6	8	9	6	6	74	19	32
2014	Procurement	40	40	20	0	0	0	0	80	0	10
2014	Information management	27	42	11	12	8	0	0	69	20	25
2014	Information technology	17	30	21	15	11	6	0	50	27	46
2014	Other services to the public	17	35	39	9	0	0	0	52	9	11
2014	None of the above	22	32	17	13	8	5	3	59	23	53

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	17	21	26	0	14	4	42	31	23
2017	Communications or public affairs	16	43	15	9	13	2	0	61	23	39
2017	Legal services	44	30	0	0	0	26	0	100	0	13
2017	Administration and operations	21	30	19	16	5	8	2	57	23	81
2017	Human resources	33	42	14	11	0	0	0	75	11	27
2017	Financial management	18	35	26	17	4	0	0	53	21	23
2017	Information management	15	34	15	15	11	12	0	55	29	27
2017	Information technology	19	35	22	17	5	2	0	55	22	41
2017	Data sciences	15	21	20	20	5	20	0	45	31	20
2017	Policy	21	20	10	40	0	0	10	45	44	10
2017	Project management	18	38	21	10	3	10	0	62	15	29
2017	None of the above	21	25	20	13	7	7	6	54	24	41
2014	Client contact centre	9	38	48	0	5	0	0	48	5	21
2014	Compliance, inspection and enforcement	35	26	18	13	7	0	0	62	20	14
2014	Communications or public affairs	5	33	19	27	9	7	0	41	39	42
2014	Science and technology	0	56	27	8	10	0	0	56	17	11
2014	Legal services	37	26	8	21	7	0	0	63	29	13
2014	Administration and operations	16	31	22	18	4	9	0	51	24	92
2014	Human resources	24	21	17	4	12	22	0	58	20	22
2014	Financial management	11	32	21	17	6	13	0	49	27	31
2014	Procurement	30	30	10	20	0	10	0	67	22	10
2014	Information management	15	30	23	20	8	4	0	47	29	25
2014	Information technology	6	35	21	11	9	17	2	51	24	46
2014	Other services to the public	0	53	10	19	0	18	0	65	23	10
2014	None of the above	16	28	17	16	9	14	0	52	29	53

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	4	18	27	20	0	17	14	31	30	23
2017	Communications or public affairs	16	35	18	15	5	8	3	57	22	39
2017	Legal services	22	30	8	7	0	26	7	78	11	13
2017	Administration and operations	15	24	15	15	17	11	4	45	37	82
2017	Human resources	16	33	21	3	8	15	4	61	14	27
2017	Financial management	9	27	13	17	13	9	13	46	38	23
2017	Information management	22	19	4	11	24	16	4	51	44	27
2017	Information technology	22	14	22	15	10	17	0	44	29	41
2017	Data sciences	10	45	15	10	5	16	0	65	17	20
2017	Policy	10	10	20	30	0	20	10	28	43	10
2017	Project management	18	34	28	7	0	7	7	60	8	29
2017	None of the above	14	20	13	2	19	21	11	50	31	41
2014	Client contact centre	9	14	39	14	5	14	5	28	23	21
2014	Compliance, inspection and enforcement	36	6	11	26	14	7	0	46	43	14
2014	Communications or public affairs	7	16	29	16	16	12	4	27	38	41
2014	Science and technology	10	45	19	0	10	17	0	65	12	11
2014	Legal services	12	6	28	15	14	12	12	24	39	13
2014	Administration and operations	18	13	18	20	17	10	5	36	44	92
2014	Human resources	20	26	9	9	28	4	4	50	41	22
2014	Financial management	8	12	28	30	6	9	6	24	43	31
2014	Procurement	20	20	30	10	10	0	10	44	22	10
2014	Information management	15	26	8	24	16	12	0	47	45	25
2014	Information technology	4	24	21	13	21	17	0	34	41	46
2014	Other services to the public	19	24	0	0	18	38	0	71	29	10
2014	None of the above	12	25	14	13	14	20	3	47	34	53

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	34	8	4	0	4	0	87	4	23
2017	Communications or public affairs	65	25	2	5	2	0	0	91	7	39
2017	Legal services	70	30	0	0	0	0	0	100	0	13
2017	Administration and operations	57	27	10	5	1	0	0	84	6	82
2017	Human resources	41	40	3	0	0	4	11	96	0	27
2017	Financial management	59	25	8	8	0	0	0	84	8	24
2017	Information management	55	34	3	4	0	3	0	92	5	27
2017	Information technology	61	17	9	5	5	0	3	80	10	41
2017	Data sciences	31	50	5	10	5	0	0	80	15	20
2017	Policy	49	41	0	10	0	0	0	90	10	10
2017	Project management	62	24	7	7	0	0	0	86	7	29
2017	None of the above	59	24	7	7	0	0	3	85	7	39
2014	Client contact centre	67	23	10	0	0	0	0	90	0	21
2014	Compliance, inspection and enforcement	62	25	6	7	0	0	0	87	7	14
2014	Communications or public affairs	58	27	2	11	0	2	0	86	11	42
2014	Science and technology	37	27	27	0	10	0	0	64	10	11
2014	Legal services	59	41	0	0	0	0	0	100	0	13
2014	Administration and operations	54	30	6	5	1	0	3	87	7	92
2014	Human resources	55	33	4	4	4	0	0	88	8	22
2014	Financial management	53	26	12	3	3	3	0	81	6	32
2014	Procurement	90	0	0	10	0	0	0	90	10	10
2014	Information management	61	19	8	12	0	0	0	81	12	25
2014	Information technology	32	37	9	15	0	8	0	75	16	46
2014	Other services to the public	40	51	0	0	0	8	0	100	0	11
2014	None of the above	49	39	8	3	0	0	0	88	3	53

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	83	17	0	0	0	0	100	0	23
2017	Communications or public affairs	83	12	0	2	2	0	98	2	39
2017	Legal services	91	0	0	0	9	0	100	0	13
2017	Administration and operations	79	17	3	0	0	1	97	0	82
2017	Human resources	66	31	0	0	0	4	100	0	27
2017	Financial management	64	32	4	0	0	0	96	0	24
2017	Information management	78	22	0	0	0	0	100	0	27
2017	Information technology	75	17	2	2	0	3	95	3	41
2017	Data sciences	75	20	5	0	0	0	95	0	20
2017	Policy	60	40	0	0	0	0	100	0	10
2017	Project management	93	7	0	0	0	0	100	0	29
2017	None of the above	90	10	0	0	0	0	100	0	41
2014	Client contact centre	77	18	0	0	0	5	100	0	21
2014	Compliance, inspection and enforcement	87	13	0	0	0	0	100	0	14
2014	Communications or public affairs	67	25	6	2	0	0	91	2	42
2014	Science and technology	81	19	0	0	0	0	100	0	11
2014	Legal services	73	20	0	8	0	0	92	8	13
2014	Administration and operations	78	17	2	0	1	2	98	0	92
2014	Human resources	79	17	4	0	0	0	96	0	22
2014	Financial management	81	16	0	3	0	0	97	3	32
2014	Procurement	90	10	0	0	0	0	100	0	10
2014	Information management	77	19	4	0	0	0	96	0	25
2014	Information technology	58	28	4	2	6	2	93	2	46
2014	Other services to the public	43	34	0	0	23	0	100	0	11
2014	None of the above	77	18	4	2	0	0	95	2	53

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	30	21	4	0	4	0	74	4	23
2017	Communications or public affairs	44	43	5	5	2	0	0	88	7	39
2017	Legal services	39	45	0	0	7	9	0	92	8	13
2017	Administration and operations	45	33	10	4	6	2	0	80	10	81
2017	Human resources	38	40	4	6	0	12	0	89	7	27
2017	Financial management	47	25	16	12	0	0	0	72	12	24
2017	Information management	23	47	11	3	7	9	0	77	11	27
2017	Information technology	39	34	12	15	0	0	0	73	15	40
2017	Data sciences	46	34	15	5	0	0	0	80	5	20
2017	Policy	19	20	21	20	0	10	10	49	25	10
2017	Project management	48	35	0	10	0	7	0	89	11	29
2017	None of the above	54	31	6	0	8	2	0	86	8	41
2014	Client contact centre	43	29	14	0	0	4	10	84	0	21
2014	Compliance, inspection and enforcement	67	13	14	0	7	0	0	79	7	14
2014	Communications or public affairs	35	35	2	7	14	7	0	76	22	42
2014	Science and technology	44	46	10	0	0	0	0	90	0	11
2014	Legal services	40	18	14	27	0	0	0	58	27	13
2014	Administration and operations	41	31	12	7	5	1	2	74	13	92
2014	Human resources	58	29	4	4	4	0	0	88	8	22
2014	Financial management	47	35	0	9	6	3	0	84	16	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	26	35	12	20	4	4	0	63	25	25
2014	Information technology	24	39	4	13	13	6	0	68	27	46
2014	Other services to the public	26	26	31	9	0	9	0	57	9	11
2014	None of the above	38	35	11	6	4	2	4	78	11	53

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	4	39	8	22	13	4	9	50	41	23
2017	Communications or public affairs	35	24	13	14	15	0	0	58	29	39
2017	Legal services	9	37	8	22	7	9	7	56	35	13
2017	Administration and operations	28	28	11	10	15	6	2	61	28	82
2017	Human resources	8	30	18	27	11	0	7	40	41	27
2017	Financial management	34	25	8	20	8	0	5	62	29	24
2017	Information management	15	23	13	12	24	3	9	44	41	27
2017	Information technology	22	36	14	15	10	0	3	60	25	41
2017	Data sciences	20	25	11	40	5	0	0	44	45	20
2017	Policy	10	10	10	29	30	10	0	23	65	10
2017	Project management	35	27	14	10	10	4	0	65	20	29
2017	None of the above	27	23	2	14	24	0	10	56	42	41
2014	Client contact centre	19	23	29	9	5	5	10	50	16	21
2014	Compliance, inspection and enforcement	17	7	6	44	25	0	0	24	69	14
2014	Communications or public affairs	7	19	7	22	37	2	6	28	64	42
2014	Science and technology	17	17	19	27	10	0	10	38	40	11
2014	Legal services	6	21	7	21	32	0	12	30	61	13
2014	Administration and operations	18	28	11	10	29	2	1	48	40	92
2014	Human resources	24	9	22	12	21	13	0	38	37	22
2014	Financial management	15	35	15	17	12	3	3	53	31	32
2014	Procurement	40	30	20	10	0	0	0	70	10	10
2014	Information management	7	23	4	19	36	6	4	34	61	25
2014	Information technology	20	25	18	17	19	0	0	45	36	46
2014	Other services to the public	0	41	17	0	34	9	0	45	37	11
2014	None of the above	16	12	24	26	13	8	2	31	43	53

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	61	21	0	0	4	0	78	0	23
2017	Communications or public affairs	35	34	17	12	2	0	0	69	15	39
2017	Legal services	48	37	15	0	0	0	0	85	0	13
2017	Administration and operations	28	48	13	5	5	0	1	77	10	82
2017	Human resources	19	45	24	0	4	8	0	69	5	27
2017	Financial management	35	40	25	0	0	0	0	75	0	24
2017	Information management	22	20	33	0	17	7	0	45	19	27
2017	Information technology	23	45	20	7	2	2	0	70	10	40
2017	Data sciences	10	39	25	21	0	5	0	52	22	20
2017	Policy	10	50	30	10	0	0	0	60	10	10
2017	Project management	42	34	17	3	0	4	0	79	3	29
2017	None of the above	22	45	16	2	10	0	5	70	12	41

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	26	36	0	0	5	0	62	0	22
2017	Communications or public affairs	36	32	20	8	0	5	0	71	8	39
2017	Legal services	54	30	7	0	0	9	0	92	0	13
2017	Administration and operations	49	32	10	4	2	2	1	84	6	82
2017	Human resources	32	57	7	0	4	0	0	89	4	27
2017	Financial management	43	49	8	0	0	0	0	92	0	24
2017	Information management	27	37	18	12	7	0	0	63	19	27
2017	Information technology	47	41	7	2	0	0	2	90	2	41
2017	Data sciences	35	31	15	0	10	10	0	73	11	20
2017	Policy	30	31	30	10	0	0	0	60	10	10
2017	Project management	55	34	0	3	0	7	0	96	4	29
2017	None of the above	41	25	15	11	5	2	0	68	17	41
2014	Client contact centre	39	33	18	5	0	5	0	76	5	21
2014	Compliance, inspection and enforcement	38	37	13	7	0	5	0	79	8	14
2014	Communications or public affairs	37	34	11	7	5	7	0	76	12	42
2014	Science and technology	27	46	17	0	10	0	0	73	10	11
2014	Legal services	24	41	21	14	0	0	0	66	14	13
2014	Administration and operations	43	29	16	3	1	7	0	78	5	92
2014	Human resources	54	22	8	4	8	4	0	79	12	22
2014	Financial management	44	38	12	3	3	0	0	82	6	32
2014	Procurement	70	30	0	0	0	0	0	100	0	10
2014	Information management	37	43	8	8	0	4	0	84	8	25
2014	Information technology	29	39	11	9	6	6	0	73	16	46
2014	Other services to the public	40	26	9	8	9	8	0	73	18	11
2014	None of the above	42	33	11	6	0	7	0	81	7	53

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	38	22	0	0	0	0	78	0	23
2017	Communications or public affairs	45	28	19	8	0	0	0	73	8	39
2017	Legal services	55	45	0	0	0	0	0	100	0	13
2017	Administration and operations	44	45	6	2	0	3	0	91	2	82
2017	Human resources	34	58	3	0	0	4	0	96	0	26
2017	Financial management	47	41	12	0	0	0	0	88	0	24
2017	Information management	34	34	14	7	7	3	0	71	14	27
2017	Information technology	44	41	12	2	0	0	0	85	2	41
2017	Data sciences	30	60	10	0	0	0	0	90	0	20
2017	Policy	20	30	40	10	0	0	0	50	10	10
2017	Project management	47	43	3	0	0	4	4	96	0	28
2017	None of the above	43	34	11	2	5	5	0	81	8	41
2014	Client contact centre	44	38	9	5	0	4	0	85	5	21
2014	Compliance, inspection and enforcement	37	35	28	0	0	0	0	72	0	14
2014	Communications or public affairs	31	33	13	9	5	9	0	70	15	42
2014	Science and technology	35	38	17	0	10	0	0	73	10	11
2014	Legal services	31	34	28	8	0	0	0	65	8	13
2014	Administration and operations	37	39	14	4	2	4	0	79	7	92
2014	Human resources	46	26	13	8	4	4	0	74	12	22
2014	Financial management	41	44	12	0	0	3	0	87	0	32
2014	Procurement	60	40	0	0	0	0	0	100	0	10
2014	Information management	31	42	11	12	0	4	0	76	13	25
2014	Information technology	27	43	9	8	6	4	2	75	16	46
2014	Other services to the public	31	26	43	0	0	0	0	57	0	11
2014	None of the above	33	46	8	5	5	2	0	81	10	53

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	48	13	0	0	0	87	0	23
2017	Communications or public affairs	54	33	5	5	2	0	88	8	39
2017	Legal services	85	15	0	0	0	0	100	0	13
2017	Administration and operations	55	38	3	2	2	0	93	5	82
2017	Human resources	43	46	7	4	0	0	89	4	26
2017	Financial management	43	45	12	0	0	0	88	0	24
2017	Information management	53	26	18	0	3	0	79	3	27
2017	Information technology	52	43	5	0	0	0	95	0	41
2017	Data sciences	40	55	5	0	0	0	95	0	20
2017	Policy	40	30	20	10	0	0	70	10	10
2017	Project management	59	31	10	0	0	0	90	0	29
2017	None of the above	61	20	4	5	10	0	81	15	41
2014	Client contact centre	63	23	9	0	5	0	86	5	21
2014	Compliance, inspection and enforcement	37	56	7	0	0	0	93	0	14
2014	Communications or public affairs	43	43	7	4	2	0	86	7	42
2014	Science and technology	25	65	0	10	0	0	90	10	11
2014	Legal services	24	34	41	0	0	0	59	0	13
2014	Administration and operations	45	39	8	5	2	0	84	7	92
2014	Human resources	46	41	4	0	8	0	88	8	22
2014	Financial management	41	53	6	0	0	0	94	0	32
2014	Procurement	90	10	0	0	0	0	100	0	10
2014	Information management	33	51	12	4	0	0	84	4	25
2014	Information technology	36	39	9	9	6	2	76	15	46
2014	Other services to the public	57	35	8	0	0	0	92	0	11
2014	None of the above	46	38	2	7	8	0	84	14	53

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	49	25	0	0	0	75	0	23
2017	Communications or public affairs	45	26	20	8	2	0	71	10	39
2017	Legal services	63	30	0	7	0	0	93	7	13
2017	Administration and operations	47	35	11	5	2	0	82	7	82
2017	Human resources	37	44	11	8	0	0	81	8	25
2017	Financial management	40	40	8	8	4	0	80	12	24
2017	Information management	23	52	12	3	10	0	75	14	27
2017	Information technology	44	36	15	5	0	0	81	5	41
2017	Data sciences	20	65	15	0	0	0	85	0	20
2017	Policy	30	40	19	10	0	0	70	10	10
2017	Project management	55	31	7	3	3	0	86	7	29
2017	None of the above	39	36	7	5	11	2	77	16	41
2014	Client contact centre	34	43	23	0	0	0	77	0	21
2014	Compliance, inspection and enforcement	30	42	14	14	0	0	72	14	14
2014	Communications or public affairs	21	43	16	16	4	0	64	20	42
2014	Science and technology	17	54	19	10	0	0	71	10	11
2014	Legal services	12	48	0	32	8	0	60	40	13
2014	Administration and operations	29	37	22	6	4	1	67	11	92
2014	Human resources	34	30	8	16	8	4	67	25	22
2014	Financial management	42	31	9	17	0	0	73	17	31
2014	Procurement	70	20	10	0	0	0	90	0	10
2014	Information management	23	54	20	4	0	0	76	4	25
2014	Information technology	22	48	11	6	9	4	73	16	46
2014	Other services to the public	31	44	0	17	9	0	75	25	11
2014	None of the above	26	43	16	7	8	0	69	15	53

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	66	13	0	0	0	87	0	23
2017	Communications or public affairs	43	37	2	13	5	0	80	18	38
2017	Legal services	63	30	0	7	0	0	93	7	13
2017	Administration and operations	44	43	5	5	3	0	87	9	82
2017	Human resources	39	46	10	4	0	0	85	4	26
2017	Financial management	48	36	8	4	4	0	84	8	24
2017	Information management	22	41	23	3	10	0	63	14	27
2017	Information technology	44	39	12	5	0	0	83	5	41
2017	Data sciences	20	70	10	0	0	0	90	0	20
2017	Policy	30	40	19	0	10	0	70	10	10
2017	Project management	59	27	4	7	3	0	86	10	29
2017	None of the above	44	28	10	5	13	0	73	17	41
2014	Client contact centre	39	38	19	4	0	0	77	4	21
2014	Compliance, inspection and enforcement	47	25	20	7	0	0	72	7	14
2014	Communications or public affairs	31	35	9	23	2	0	66	25	42
2014	Science and technology	8	73	10	10	0	0	81	10	11
2014	Legal services	12	48	7	32	0	0	60	32	13
2014	Administration and operations	27	43	17	6	5	1	71	12	92
2014	Human resources	34	29	0	25	8	4	66	34	22
2014	Financial management	52	29	3	16	0	0	81	16	31
2014	Procurement	70	30	0	0	0	0	100	0	10
2014	Information management	23	57	16	4	0	0	80	4	25
2014	Information technology	23	45	11	11	7	4	70	18	45
2014	Other services to the public	31	44	17	8	0	0	75	8	11
2014	None of the above	25	51	7	11	7	0	75	17	53

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	21	30	8	0	13	0	56	9	23
2017	Communications or public affairs	40	26	12	10	10	2	0	67	21	39
2017	Legal services	54	7	15	0	7	16	0	74	9	13
2017	Administration and operations	43	26	14	7	3	4	2	74	11	82
2017	Human resources	20	35	19	19	4	4	0	57	23	26
2017	Financial management	30	21	20	12	8	9	0	56	22	24
2017	Information management	14	20	33	15	7	11	0	38	25	27
2017	Information technology	41	14	34	5	2	0	3	57	7	41
2017	Data sciences	25	35	20	21	0	0	0	59	21	20
2017	Policy	40	10	10	40	0	0	0	50	40	10
2017	Project management	42	23	21	3	7	4	0	68	10	29
2017	None of the above	40	18	16	15	9	2	0	59	24	41
2014	Client contact centre	28	38	24	0	5	0	5	70	5	21
2014	Compliance, inspection and enforcement	35	26	25	7	7	0	0	61	14	14
2014	Communications or public affairs	19	25	13	25	14	4	0	46	40	42
2014	Science and technology	17	27	37	10	10	0	0	44	19	11
2014	Legal services	6	34	20	26	14	0	0	40	40	13
2014	Administration and operations	31	23	22	9	10	2	3	57	20	92
2014	Human resources	42	13	9	16	8	13	0	62	27	22
2014	Financial management	38	25	9	16	13	0	0	62	28	31
2014	Procurement	80	10	0	10	0	0	0	90	10	10
2014	Information management	22	24	16	20	8	12	0	52	31	25
2014	Information technology	16	26	24	13	15	4	2	45	30	46
2014	Other services to the public	31	9	9	26	17	8	0	44	47	11
2014	None of the above	23	23	17	7	15	15	0	54	26	53

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	26	39	34	23
2017	Communications or public affairs	33	30	37	39
2017	Legal services	15	54	31	13
2017	Administration and operations	27	38	36	82
2017	Human resources	22	33	45	27
2017	Financial management	33	34	33	24
2017	Information management	60	15	25	27
2017	Information technology	22	51	27	41
2017	Data sciences	30	35	36	20
2017	Policy	39	40	21	10
2017	Project management	17	45	37	29
2017	None of the above	26	34	39	41
2014	Client contact centre	29	33	38	21
2014	Compliance, inspection and enforcement	40	33	26	14
2014	Communications or public affairs	43	15	42	42
2014	Science and technology	10	35	56	11
2014	Legal services	61	24	14	13
2014	Administration and operations	44	28	27	92
2014	Human resources	28	19	54	22
2014	Financial management	29	47	24	32
2014	Procurement	0	60	40	10
2014	Information management	35	22	43	25
2014	Information technology	46	18	36	46
2014	Other services to the public	43	31	25	11
2014	None of the above	29	33	38	53

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Communications or public affairs	16	14	29	10	16	15	13
2017	Administration and operations	14	32	32	0	5	18	22
2017	Information management	7	11	41	6	28	6	16
2017	None of the above	9	12	34	8	30	8	11
2014	Communications or public affairs	14	0	75	5	9999	6	18
2014	Administration and operations	2	27	54	2	9999	14	41
2014	Information technology	14	23	49	9	9999	5	21
2014	None of the above	10	19	50	0	9999	21	14

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	27	73	23
2017	Communications or public affairs	20	80	39
2017	Legal services	0	100	13
2017	Administration and operations	23	77	82
2017	Human resources	0	100	27
2017	Financial management	20	80	24
2017	Information management	19	81	27
2017	None of the above	14	86	41
2014	Client contact centre	24	76	21
2014	Communications or public affairs	18	82	42
2014	Administration and operations	13	87	92
2014	Human resources	20	80	22
2014	Financial management	21	79	31
2014	Information technology	13	87	45
2014	Other services to the public	0	100	11
2014	None of the above	23	77	53

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	50	18
2014	Administration and operations	75	12
2014	None of the above	78	11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	78	18
2014	Administration and operations	50	12
2014	None of the above	49	11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Administration and operations	18
2014	Administration and operations	12
2014	None of the above	11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	18
2014	Administration and operations	0	12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	18
2014	Administration and operations	0	12

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	56	18

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	38	18

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	33	18

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	57	18
2014	None of the above	69	11

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	32	18

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Administration and operations	18
2014	Administration and operations	12
2014	None of the above	11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	40	18

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	28	18

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	65	18
2014	Administration and operations	50	12
2014	None of the above	85	11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	27	18

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	28	18

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	17

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	34	17

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	17

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	17

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	34	17
2014	Administration and operations	0	11

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	17
2014	Administration and operations	0	11

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	66	17

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	34	17
2014	None of the above	51	10

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	17

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	90	10	19

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	4	21	0	4	39	22	34	11	23
2017	Communications or public affairs	10	18	23	15	0	21	13	43	23	39
2017	Legal services	7	15	22	0	0	46	9	50	0	13
2017	Administration and operations	19	20	22	10	4	21	5	52	19	81
2017	Human resources	15	22	7	11	0	34	10	67	20	27
2017	Financial management	18	17	8	8	4	28	17	64	22	24
2017	Information management	15	7	16	0	11	37	14	45	22	27
2017	Information technology	25	12	31	5	0	24	2	51	7	41
2017	Data sciences	16	15	20	0	0	45	5	61	0	20
2017	Policy	0	0	31	0	0	40	29	0	0	10
2017	Project management	29	17	0	0	0	41	14	100	0	29
2017	None of the above	8	8	6	12	8	45	15	39	47	41
2014	Client contact centre	9	10	28	0	10	19	24	34	17	21
2014	Compliance, inspection and enforcement	17	6	13	14	0	43	6	46	28	14
2014	Communications or public affairs	5	18	20	9	2	31	15	42	21	42
2014	Science and technology	16	29	19	0	10	17	10	61	13	11
2014	Legal services	0	8	14	14	20	38	6	14	61	13
2014	Administration and operations	15	14	30	7	5	21	6	41	18	92
2014	Human resources	9	13	4	8	16	50	0	44	48	22
2014	Financial management	16	16	15	11	3	30	9	51	23	31
2014	Procurement	20	30	0	0	0	10	40	100	0	10
2014	Information management	12	33	20	4	0	23	8	65	6	25
2014	Information technology	12	22	24	2	2	38	0	55	7	46
2014	Other services to the public	9	9	18	0	8	23	34	40	19	11
2014	None of the above	13	24	16	2	6	28	12	60	14	53

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	26	30	0	4	13	4	59	5	23
2017	Communications or public affairs	23	39	13	7	2	13	2	73	11	39
2017	Legal services	22	22	7	0	0	39	9	86	0	13
2017	Administration and operations	29	29	19	8	3	11	0	66	13	82
2017	Human resources	27	33	7	14	0	15	4	74	18	27
2017	Financial management	26	50	12	4	4	0	4	79	8	24
2017	Information management	22	29	24	3	7	11	4	60	12	27
2017	Information technology	23	41	19	3	2	10	2	72	6	41
2017	Data sciences	16	39	30	0	0	15	0	64	0	20
2017	Policy	0	30	10	30	10	10	10	37	50	10
2017	Project management	28	30	4	10	0	24	3	82	13	29
2017	None of the above	14	16	13	12	10	30	5	47	33	40
2014	Client contact centre	14	20	23	4	10	15	14	48	20	21
2014	Compliance, inspection and enforcement	37	31	19	0	7	7	0	72	8	14
2014	Communications or public affairs	7	28	31	11	5	16	2	42	19	42
2014	Science and technology	25	19	10	10	10	27	0	61	26	11
2014	Legal services	18	16	20	6	20	20	0	42	33	13
2014	Administration and operations	27	28	24	5	4	11	1	62	11	92
2014	Human resources	14	17	21	8	8	33	0	46	24	22
2014	Financial management	26	38	22	0	5	9	0	71	5	31
2014	Procurement	40	50	0	0	0	10	0	100	0	10
2014	Information management	23	57	16	0	0	4	0	83	0	25
2014	Information technology	25	37	11	2	2	23	0	81	6	46
2014	Other services to the public	26	31	26	0	8	9	0	63	9	11
2014	None of the above	24	34	14	2	6	18	2	72	10	53

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	38	22	18	0	0	4	58	18	23
2017	Communications or public affairs	24	37	13	18	6	0	2	62	24	39
2017	Legal services	15	46	0	7	0	9	23	89	11	13
2017	Administration and operations	22	52	14	6	1	0	5	77	8	82
2017	Human resources	17	29	19	16	4	4	11	54	24	27
2017	Financial management	25	62	5	4	0	0	4	91	4	24
2017	Information management	20	37	16	0	11	3	13	68	13	27
2017	Information technology	41	29	15	10	2	3	0	72	13	41
2017	Data sciences	20	55	15	10	0	0	0	75	10	20
2017	Policy	10	21	19	40	0	0	10	34	45	10
2017	Project management	22	54	14	0	7	0	4	78	7	28
2017	None of the above	25	42	7	5	2	2	18	83	8	41
2014	Client contact centre	14	34	19	4	10	10	10	59	18	21
2014	Compliance, inspection and enforcement	20	42	21	0	0	0	17	74	0	14
2014	Communications or public affairs	11	40	7	20	9	2	10	59	33	42
2014	Science and technology	8	65	17	0	0	0	10	81	0	11
2014	Legal services	6	48	14	8	0	0	24	72	10	13
2014	Administration and operations	12	60	12	3	2	3	8	81	6	92
2014	Human resources	29	21	24	5	0	0	20	64	6	22
2014	Financial management	19	53	3	6	6	0	12	82	14	31
2014	Procurement	10	80	10	0	0	0	0	90	0	10
2014	Information management	33	43	8	12	0	0	4	80	12	25
2014	Information technology	13	55	13	6	2	4	7	76	9	46
2014	Other services to the public	17	43	17	0	0	9	14	78	0	11
2014	None of the above	24	44	4	7	7	5	9	79	17	53

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	17	13	4	0	31	27	60	9	23
2017	Communications or public affairs	8	16	21	10	2	38	5	42	22	38
2017	Legal services	7	0	22	7	0	48	15	20	20	13
2017	Administration and operations	9	24	33	3	1	24	5	47	7	82
2017	Human resources	3	11	14	8	7	38	19	34	35	27
2017	Financial management	14	26	16	8	4	20	12	59	18	24
2017	Information management	7	18	23	3	7	23	19	44	18	27
2017	Information technology	12	18	33	2	2	27	6	44	7	40
2017	Data sciences	11	15	34	5	5	25	5	37	14	20
2017	Policy	0	20	21	0	0	50	10	49	0	10
2017	Project management	15	17	21	3	0	27	17	57	6	29
2017	None of the above	8	15	17	0	9	29	22	48	18	41
2014	Client contact centre	0	24	14	5	4	29	24	51	19	21
2014	Compliance, inspection and enforcement	6	6	21	7	0	42	17	32	18	14
2014	Communications or public affairs	2	16	11	13	5	38	15	38	38	42
2014	Science and technology	0	38	27	17	0	8	10	46	21	11
2014	Legal services	0	14	34	8	0	24	20	25	14	13
2014	Administration and operations	7	16	27	7	2	30	11	38	16	91
2014	Human resources	13	9	23	4	0	39	12	45	8	22
2014	Financial management	3	32	19	9	3	20	14	53	19	31
2014	Procurement	10	50	0	0	0	40	0	100	0	10
2014	Information management	15	27	19	0	0	27	11	69	0	25
2014	Information technology	6	22	28	9	4	31	0	41	19	46
2014	Other services to the public	9	9	26	0	0	49	8	41	0	11
2014	None of the above	0	15	23	5	8	26	22	29	26	53

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	29	8	4	4	9	4	81	10	23
2017	Communications or public affairs	31	29	12	3	2	18	5	78	7	39
2017	Legal services	60	0	7	0	0	9	23	89	0	13
2017	Administration and operations	40	37	8	1	1	6	6	88	3	82
2017	Human resources	32	22	8	3	0	20	15	83	5	27
2017	Financial management	46	42	0	4	0	4	4	96	4	24
2017	Information management	38	26	13	0	3	7	13	80	4	27
2017	Information technology	39	32	17	0	0	13	0	81	0	41
2017	Data sciences	56	29	15	0	0	0	0	85	0	20
2017	Policy	0	30	20	0	0	30	20	60	0	10
2017	Project management	34	38	0	4	0	17	7	95	5	29
2017	None of the above	28	27	16	0	5	9	15	72	7	41
2014	Client contact centre	19	33	14	9	0	15	10	69	12	21
2014	Compliance, inspection and enforcement	43	12	14	7	0	7	17	73	10	14
2014	Communications or public affairs	16	29	14	7	0	24	10	69	11	42
2014	Science and technology	25	56	10	0	0	0	10	89	0	11
2014	Legal services	18	22	28	0	0	7	24	59	0	13
2014	Administration and operations	31	34	12	2	1	13	7	81	4	92
2014	Human resources	39	9	19	4	0	9	20	68	6	22
2014	Financial management	35	34	3	3	3	9	12	88	8	31
2014	Procurement	90	0	0	0	0	10	0	100	0	10
2014	Information management	45	28	19	0	0	4	4	79	0	25
2014	Information technology	21	34	8	9	0	21	7	77	12	46
2014	Other services to the public	43	26	0	0	0	17	14	100	0	11
2014	None of the above	17	39	7	4	5	18	11	78	12	53

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	39	12	0	0	9	4	86	0	23
2017	Communications or public affairs	30	24	20	0	0	20	5	73	0	39
2017	Legal services	60	0	7	0	0	9	23	89	0	13
2017	Administration and operations	36	31	13	5	2	9	5	77	9	81
2017	Human resources	26	30	4	4	0	21	15	87	6	26
2017	Financial management	42	42	4	0	0	8	4	95	0	24
2017	Information management	32	24	13	4	3	11	13	74	9	27
2017	Information technology	29	41	14	0	0	15	0	83	0	41
2017	Data sciences	36	34	15	0	0	15	0	83	0	20
2017	Policy	0	30	20	0	0	30	20	60	0	10
2017	Project management	31	45	4	0	0	13	7	95	0	29
2017	None of the above	28	22	19	5	0	11	15	68	7	41
2014	Client contact centre	24	33	14	4	0	15	10	76	6	21
2014	Compliance, inspection and enforcement	43	6	14	7	0	13	17	71	10	14
2014	Communications or public affairs	13	27	20	2	0	27	10	64	4	42
2014	Science and technology	25	46	10	0	10	0	10	79	11	11
2014	Legal services	18	16	28	0	0	14	24	55	0	13
2014	Administration and operations	28	27	15	2	2	18	7	74	6	92
2014	Human resources	22	18	16	8	0	14	21	63	13	21
2014	Financial management	29	39	6	0	3	10	13	88	4	30
2014	Procurement	40	40	0	0	0	20	0	100	0	10
2014	Information management	29	47	19	0	0	0	4	80	0	25
2014	Information technology	13	38	17	4	2	26	0	68	9	45
2014	Other services to the public	40	26	17	0	0	17	0	79	0	11
2014	None of the above	22	35	7	8	0	16	11	79	12	53

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Legal services	0	100	13
2017	Administration and operations	15	85	82
2017	Information management	22	78	27
2014	Legal services	0	100	13
2014	Administration and operations	5	95	92
2014	Procurement	0	100	10
2014	Information management	20	80	25
2014	None of the above	17	83	53

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	66	12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	12

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	12

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	12

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	12

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	12

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	63	11

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	48	11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	61	11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	91	9	11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	4	22	0	0	48	17	37	0	23
2017	Communications or public affairs	5	7	12	5	0	55	15	42	18	39
2017	Legal services	17	7	15	0	0	46	15	62	0	13
2017	Administration and operations	16	23	21	8	5	21	5	54	18	81
2017	Human resources	24	25	4	0	0	41	7	93	0	27
2017	Financial management	14	26	8	4	0	28	20	77	8	24
2017	Information management	15	11	22	0	7	38	7	47	13	27
2017	Information technology	27	12	29	3	0	24	5	55	4	41
2017	Data sciences	10	20	20	0	0	45	5	61	0	20
2017	Policy	0	10	21	0	0	60	10	32	0	10
2017	Project management	22	10	4	0	3	41	20	82	8	29
2017	None of the above	17	5	12	5	4	40	17	49	22	41
2014	Client contact centre	9	5	24	10	0	24	28	30	20	21
2014	Compliance, inspection and enforcement	13	0	20	0	7	49	11	32	18	14
2014	Communications or public affairs	5	11	18	0	2	53	11	44	7	42
2014	Science and technology	16	38	0	0	10	36	0	85	15	11
2014	Legal services	0	28	20	0	0	38	14	58	0	13
2014	Administration and operations	15	10	30	5	1	32	7	41	10	92
2014	Human resources	13	9	8	4	4	62	0	58	21	22
2014	Financial management	12	25	12	0	3	39	8	71	6	31
2014	Procurement	50	10	0	0	0	20	20	100	0	10
2014	Information management	30	12	16	8	0	31	4	63	13	25
2014	Information technology	8	32	24	0	2	34	0	61	3	46
2014	Other services to the public	0	9	9	0	9	57	17	34	32	11
2014	None of the above	14	16	18	5	5	36	7	51	17	53

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	40	17	0	0	22	4	77	0	23
2017	Communications or public affairs	28	28	10	2	0	29	2	81	3	39
2017	Legal services	40	30	15	0	0	15	0	83	0	13
2017	Administration and operations	29	33	12	7	6	13	0	71	15	82
2017	Human resources	23	40	4	3	0	26	4	90	5	27
2017	Financial management	31	37	8	4	0	16	4	85	5	24
2017	Information management	30	26	21	0	7	15	0	67	8	26
2017	Information technology	32	32	22	0	0	12	2	74	0	41
2017	Data sciences	21	39	15	0	0	21	5	80	0	20
2017	Policy	0	30	10	30	10	10	10	37	50	10
2017	Project management	38	28	4	3	3	24	0	87	8	29
2017	None of the above	20	21	14	8	4	21	12	61	18	40
2014	Client contact centre	24	24	14	9	0	10	19	67	13	21
2014	Compliance, inspection and enforcement	37	17	20	0	7	19	0	66	9	14
2014	Communications or public affairs	2	35	29	2	5	25	2	51	10	42
2014	Science and technology	16	38	0	0	10	36	0	85	15	11
2014	Legal services	20	35	22	0	0	15	8	71	0	12
2014	Administration and operations	23	34	24	1	1	14	3	68	3	92
2014	Human resources	17	13	8	4	4	53	0	66	17	22
2014	Financial management	36	28	16	0	0	20	0	80	0	31
2014	Procurement	60	10	10	0	0	20	0	88	0	10
2014	Information management	37	31	24	4	0	4	0	71	4	25
2014	Information technology	19	43	11	4	4	19	0	76	10	46
2014	Other services to the public	9	49	26	0	9	8	0	62	9	11
2014	None of the above	28	25	13	5	6	21	2	68	15	53

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	31	18	4	17	0	0	61	22	23
2017	Communications or public affairs	33	30	19	6	8	0	5	66	14	39
2017	Legal services	30	22	8	16	17	0	7	56	36	13
2017	Administration and operations	16	31	23	19	11	0	0	47	30	81
2017	Human resources	16	21	22	22	18	0	0	37	41	27
2017	Financial management	42	16	21	9	12	0	0	58	21	24
2017	Information management	46	22	7	8	13	3	0	71	22	27
2017	Information technology	34	27	17	9	10	2	0	63	20	41
2017	Data sciences	5	34	15	20	26	0	0	39	45	20
2017	Policy	20	21	10	19	20	0	10	46	44	10
2017	Project management	17	21	28	31	4	0	0	37	34	29
2017	None of the above	39	33	11	5	10	0	2	74	15	41

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	25	4	13	13	0	0	70	26	23
2017	Communications or public affairs	12	40	22	15	8	0	2	53	24	39
2017	Legal services	24	15	30	32	0	0	0	38	32	13
2017	Administration and operations	23	35	27	7	7	0	0	58	14	82
2017	Human resources	28	18	25	14	15	0	0	46	29	27
2017	Financial management	4	22	38	24	12	0	0	26	36	24
2017	Information management	37	41	15	7	0	0	0	78	7	27
2017	Information technology	19	23	21	22	15	0	0	42	37	41
2017	Data sciences	20	40	21	15	5	0	0	59	20	20
2017	Policy	10	10	50	30	0	0	0	19	30	10
2017	Project management	14	35	29	15	7	0	0	49	22	28
2017	None of the above	39	22	26	2	2	2	7	67	5	41

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	43	31	4	13	4	4	0	78	18	23
2017	Communications or public affairs	28	45	13	7	5	0	2	75	12	39
2017	Legal services	7	53	15	24	0	0	0	61	24	13
2017	Administration and operations	29	33	27	7	4	0	1	62	11	82
2017	Human resources	27	29	14	15	15	0	0	56	29	27
2017	Financial management	18	24	30	8	20	0	0	42	28	24
2017	Information management	52	27	7	7	7	0	0	79	14	27
2017	Information technology	24	32	15	15	15	0	0	56	29	41
2017	Data sciences	39	20	25	11	5	0	0	59	16	20
2017	Policy	0	19	51	10	19	0	0	19	30	10
2017	Project management	7	35	40	11	3	3	0	44	15	28
2017	None of the above	42	24	20	0	2	2	9	75	3	41

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	25	9	9	13	0	0	69	22	23
2017	Communications or public affairs	21	33	18	18	7	0	2	55	26	39
2017	Legal services	24	45	32	0	0	0	0	68	0	13
2017	Administration and operations	27	34	14	19	6	0	0	61	25	82
2017	Human resources	17	11	34	22	13	0	4	29	36	26
2017	Financial management	12	31	21	16	16	4	0	45	33	24
2017	Information management	42	21	19	11	4	4	0	65	15	27
2017	Information technology	17	35	24	7	17	0	0	51	24	41
2017	Data sciences	20	30	21	15	15	0	0	50	29	20
2017	Policy	20	10	39	20	10	0	0	31	30	10
2017	Project management	17	28	18	22	11	3	0	47	34	28
2017	None of the above	33	25	18	5	8	2	9	65	14	41

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	57	17	9	4	9	0	4	77	14	23
2017	Communications or public affairs	49	33	13	2	0	0	2	84	2	39
2017	Legal services	30	39	24	7	0	0	0	68	7	13
2017	Administration and operations	56	21	13	2	5	0	3	79	7	82
2017	Human resources	25	35	17	8	8	0	7	65	17	25
2017	Financial management	46	30	8	4	4	0	8	82	9	24
2017	Information management	63	25	3	0	0	4	4	96	0	27
2017	Information technology	42	32	14	5	2	0	5	78	8	41
2017	Data sciences	44	39	5	11	0	0	0	84	11	20
2017	Policy	49	21	30	0	0	0	0	70	0	10
2017	Project management	39	39	4	11	0	0	7	84	12	28
2017	None of the above	53	16	7	0	5	2	16	84	7	41

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	38	26	0	4	0	69	4	23
2017	Communications or public affairs	38	15	24	18	5	0	53	23	39
2017	Legal services	32	46	0	15	7	0	78	22	13
2017	Administration and operations	40	29	17	7	5	2	70	12	82
2017	Human resources	41	37	14	8	0	0	79	8	27
2017	Financial management	26	45	12	13	4	0	71	17	24
2017	Information management	48	19	19	7	7	0	67	14	27
2017	Information technology	34	31	19	7	7	0	66	15	41
2017	Data sciences	35	41	15	10	0	0	75	10	20
2017	Policy	39	10	30	20	0	0	50	20	10
2017	Project management	13	49	28	7	3	0	62	10	29
2017	None of the above	36	23	17	15	4	5	62	21	41

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	30	30	5	4	0	4	59	10	23
2017	Communications or public affairs	35	34	17	5	8	0	2	70	13	39
2017	Legal services	48	23	22	0	7	0	0	70	7	13
2017	Administration and operations	30	34	23	9	4	1	0	64	12	82
2017	Human resources	27	26	30	13	4	0	0	53	17	27
2017	Financial management	34	29	25	4	4	0	4	66	8	24
2017	Information management	31	28	23	14	3	0	0	60	18	27
2017	Information technology	27	29	27	12	5	0	0	56	17	41
2017	Data sciences	15	34	31	10	10	0	0	49	20	20
2017	Policy	30	30	30	0	10	0	0	61	10	10
2017	Project management	25	58	14	3	0	0	0	82	3	28
2017	None of the above	34	19	19	2	14	0	12	60	19	41

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	30	27	9	4	4	0	59	14	23
2017	Communications or public affairs	22	43	18	9	7	0	0	66	17	39
2017	Legal services	31	22	22	17	7	0	0	53	25	13
2017	Administration and operations	28	31	29	11	1	0	0	59	12	82
2017	Human resources	27	14	33	22	4	0	0	41	26	27
2017	Financial management	22	21	37	16	4	0	0	43	20	24
2017	Information management	34	36	20	3	7	0	0	70	11	27
2017	Information technology	17	29	24	17	12	0	0	46	29	41
2017	Data sciences	20	20	40	15	5	0	0	39	20	20
2017	Policy	20	30	30	10	10	0	0	50	20	10
2017	Project management	24	43	26	3	3	0	0	67	7	28
2017	None of the above	31	25	23	4	10	0	7	60	16	41

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	27	31	8	4	0	57	13	23
2017	Communications or public affairs	48	23	8	15	5	2	72	20	39
2017	Legal services	56	37	7	0	0	0	93	0	13
2017	Administration and operations	27	38	28	5	2	0	65	7	82
2017	Human resources	19	15	26	17	22	0	35	39	27
2017	Financial management	34	25	17	20	4	0	59	24	24
2017	Information management	28	31	26	12	4	0	58	16	26
2017	Information technology	22	29	22	19	7	0	51	27	41
2017	Data sciences	25	20	29	21	5	0	45	26	20
2017	Policy	20	41	30	0	10	0	61	10	10
2017	Project management	14	53	15	14	3	0	68	18	28
2017	None of the above	42	21	9	7	17	5	66	25	41

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	48	17	21	4	4	5	0	69	9	23
2017	Communications or public affairs	42	33	15	5	3	0	2	77	8	39
2017	Legal services	31	30	32	7	0	0	0	61	7	13
2017	Administration and operations	35	38	17	6	4	0	0	73	10	81
2017	Human resources	23	26	25	22	0	4	0	51	23	27
2017	Financial management	26	37	25	8	4	0	0	63	12	24
2017	Information management	48	33	15	3	0	0	0	82	3	27
2017	Information technology	37	34	14	10	5	0	0	71	15	41
2017	Data sciences	30	39	26	0	0	5	0	73	0	20
2017	Policy	30	10	30	10	10	0	10	44	22	10
2017	Project management	35	36	22	7	0	0	0	71	7	28
2017	None of the above	62	12	15	2	5	0	5	77	8	41

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	57	39	4	0	0	0	96	0	23
2017	Communications or public affairs	70	18	5	7	0	0	88	7	39
2017	Legal services	78	7	0	15	0	0	85	15	13
2017	Administration and operations	77	12	9	1	1	0	89	2	82
2017	Human resources	55	20	16	3	3	3	77	7	27
2017	Financial management	51	32	9	4	4	0	83	8	24
2017	Information management	63	20	10	0	3	4	86	4	27
2017	Information technology	58	27	8	2	5	0	85	7	41
2017	Data sciences	51	29	5	5	0	10	89	5	20
2017	Policy	60	30	0	10	0	0	90	10	10
2017	Project management	61	20	8	4	3	4	85	7	29
2017	None of the above	64	18	9	3	2	5	85	5	41

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	66	25	4	0	0	4	0	95	0	23
2017	Communications or public affairs	86	7	5	2	0	0	0	93	2	39
2017	Legal services	85	15	0	0	0	0	0	100	0	13
2017	Administration and operations	69	15	5	5	5	0	1	86	10	82
2017	Human resources	70	15	3	0	4	7	0	92	5	27
2017	Financial management	60	8	12	0	8	0	12	77	9	24
2017	Information management	66	7	4	8	7	4	4	79	17	26
2017	Information technology	78	12	5	5	0	0	0	90	5	40
2017	Data sciences	75	21	0	0	0	0	5	100	0	20
2017	Policy	80	0	10	10	0	0	0	80	10	10
2017	Project management	79	7	7	3	0	0	4	89	4	28
2017	None of the above	70	11	2	7	5	0	5	85	12	41

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	26	21	4	0	4	0	73	5	23
2017	Communications or public affairs	54	39	8	0	0	0	0	92	0	39
2017	Legal services	70	30	0	0	0	0	0	100	0	13
2017	Administration and operations	47	31	10	6	6	0	0	78	12	81
2017	Human resources	56	32	8	0	4	0	0	88	4	27
2017	Financial management	47	41	8	0	4	0	0	88	4	24
2017	Information management	60	18	8	0	11	0	4	81	11	27
2017	Information technology	57	31	7	2	2	0	0	88	5	41
2017	Data sciences	35	50	5	0	5	0	6	90	5	20
2017	Policy	49	42	10	0	0	0	0	90	0	10
2017	Project management	53	40	3	0	0	0	4	96	0	28
2017	None of the above	57	14	15	2	6	0	5	75	9	41

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	62	25	13	0	0	0	87	0	23
2017	Communications or public affairs	60	25	8	2	5	0	85	7	39
2017	Legal services	85	7	7	0	0	0	93	0	13
2017	Administration and operations	59	17	12	3	8	1	77	11	82
2017	Human resources	56	33	8	0	4	0	88	4	27
2017	Financial management	39	29	16	0	12	4	71	12	24
2017	Information management	63	11	7	4	11	4	77	15	27
2017	Information technology	63	29	2	5	0	0	93	5	41
2017	Data sciences	54	25	15	0	0	6	84	0	20
2017	Policy	49	42	10	0	0	0	90	0	10
2017	Project management	57	32	7	0	0	4	92	0	28
2017	None of the above	63	10	3	9	7	7	79	18	41

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	13	9	0	0	5	33	85	0	22
2017	Communications or public affairs	55	12	5	0	5	0	22	87	6	39
2017	Legal services	78	8	0	0	0	0	15	100	0	13
2017	Administration and operations	59	14	6	5	2	0	13	84	8	82
2017	Human resources	52	14	4	4	0	0	26	89	6	27
2017	Financial management	51	21	8	0	4	4	12	86	5	24
2017	Information management	59	11	8	0	0	3	19	90	0	27
2017	Information technology	71	22	2	2	0	0	2	95	3	40
2017	Data sciences	59	20	15	0	0	0	6	84	0	20
2017	Policy	60	21	0	0	0	0	19	100	0	10
2017	Project management	57	21	3	0	0	0	18	96	0	28
2017	None of the above	56	4	5	2	3	0	28	85	8	41

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	65	18	9	0	4	4	0	86	5	23
2017	Communications or public affairs	82	8	0	0	0	0	10	100	0	39
2017	Legal services	76	8	16	0	0	0	0	84	0	13
2017	Administration and operations	75	11	4	1	1	0	7	93	3	81
2017	Human resources	75	10	3	4	0	4	3	92	5	27
2017	Financial management	68	16	0	0	4	0	12	95	5	24
2017	Information management	80	4	8	0	0	0	8	91	0	26
2017	Information technology	71	21	2	0	2	0	2	95	2	41
2017	Data sciences	45	30	21	0	0	0	5	78	0	20
2017	Policy	60	20	10	0	0	0	10	89	0	10
2017	Project management	82	15	0	0	0	0	4	100	0	28
2017	None of the above	60	16	15	0	2	0	7	81	3	40

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	9	12	8	12	4	10	62	24	23
2017	Communications or public affairs	40	31	12	7	10	0	0	71	17	39
2017	Legal services	60	15	9	17	0	0	0	74	17	13
2017	Administration and operations	52	22	8	8	6	0	5	77	15	82
2017	Human resources	54	15	8	8	12	0	3	72	20	27
2017	Financial management	70	17	5	4	0	0	4	91	4	24
2017	Information management	40	30	11	8	11	0	0	70	18	27
2017	Information technology	61	17	10	5	7	0	0	78	12	41
2017	Data sciences	50	10	15	11	5	5	5	66	17	20
2017	Policy	41	10	10	10	20	0	10	56	33	10
2017	Project management	47	14	21	4	10	0	3	63	15	28
2017	None of the above	41	19	14	2	21	0	2	61	24	41

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	30	9	4	0	4	0	87	4	23
2017	Communications or public affairs	52	29	5	3	2	3	5	88	6	38
2017	Legal services	55	30	7	8	0	0	0	85	8	13
2017	Administration and operations	60	26	6	4	2	0	1	88	6	82
2017	Human resources	47	25	16	8	0	4	0	76	8	27
2017	Financial management	44	34	22	0	0	0	0	78	0	23
2017	Information management	53	21	15	0	8	0	4	76	8	27
2017	Information technology	70	17	7	5	0	0	0	88	5	41
2017	Data sciences	50	40	0	5	0	0	5	95	5	20
2017	Policy	30	41	30	0	0	0	0	70	0	10
2017	Project management	68	22	3	3	0	0	3	93	4	28
2017	None of the above	61	19	13	0	2	0	5	84	3	41

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	52	26	9	0	0	65	9	23
2017	Communications or public affairs	13	42	24	14	7	0	54	21	39
2017	Legal services	7	31	39	15	7	0	38	22	13
2017	Administration and operations	15	31	39	11	4	0	46	14	82
2017	Human resources	14	30	33	23	0	0	44	23	27
2017	Financial management	9	16	55	16	4	0	25	20	24
2017	Information management	23	33	30	7	7	0	56	14	27
2017	Information technology	10	35	36	10	7	2	46	18	41
2017	Data sciences	5	55	25	10	5	0	60	15	20
2017	Policy	0	41	49	10	0	0	41	10	10
2017	Project management	11	44	36	7	3	0	54	10	29
2017	None of the above	19	43	24	6	8	0	62	14	41

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	13	28	54	5	0	59	13	22
2017	Communications or public affairs	10	18	16	38	18	0	55	29	39
2017	Legal services	7	7	46	15	24	0	39	15	13
2017	Administration and operations	5	17	39	27	12	0	39	22	82
2017	Human resources	0	31	11	50	8	0	58	31	26
2017	Financial management	0	22	60	4	9	4	14	23	23
2017	Information management	7	25	22	19	27	0	46	32	26
2017	Information technology	7	22	35	31	5	0	36	29	41
2017	Data sciences	5	0	41	25	30	0	54	5	20
2017	Policy	0	10	80	10	0	0	10	10	10
2017	Project management	4	14	41	23	18	0	42	17	29
2017	None of the above	7	19	28	22	24	0	46	26	41

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	26	30	18	4	4	0	45	23	23
2017	Communications or public affairs	17	34	20	17	3	9	0	56	22	39
2017	Legal services	32	45	7	7	0	9	0	84	8	13
2017	Administration and operations	14	45	21	3	6	11	0	66	11	82
2017	Human resources	22	38	18	10	9	0	4	62	20	27
2017	Financial management	22	42	24	12	0	0	0	64	12	24
2017	Information management	19	25	19	10	12	15	0	51	26	27
2017	Information technology	23	24	29	7	10	7	0	50	18	41
2017	Data sciences	20	60	10	0	5	5	0	84	6	20
2017	Policy	0	30	41	10	10	0	10	33	22	10
2017	Project management	21	31	24	14	0	10	0	58	15	29
2017	None of the above	11	29	27	11	8	12	2	46	22	41

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	4	57	21	18	0	0	61	18	23
2017	Communications or public affairs	14	44	20	17	5	0	58	22	39
2017	Legal services	40	45	0	7	0	7	92	8	13
2017	Administration and operations	16	47	20	7	6	4	66	14	82
2017	Human resources	15	43	21	11	4	5	61	16	27
2017	Financial management	17	39	28	12	4	0	56	16	24
2017	Information management	11	38	16	19	11	5	52	32	26
2017	Information technology	20	41	20	7	7	5	64	15	41
2017	Data sciences	25	65	10	0	0	0	90	0	20
2017	Policy	0	50	41	10	0	0	50	10	10
2017	Project management	32	41	17	7	3	0	73	10	29
2017	None of the above	18	31	16	10	18	7	53	30	40

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	11	89	82
2017	Information management	23	77	27
2017	Information technology	22	78	41
2014	Communications or public affairs	16	84	42
2014	Science and technology	0	100	11
2014	Administration and operations	15	85	90
2014	Procurement	0	100	10
2014	Information technology	15	85	45
2014	None of the above	10	90	53

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	26	30	14	0	4	0	28	72	23
2017	Communications or public affairs	38	24	16	8	8	2	3	40	60	39
2017	Legal services	37	15	24	7	17	0	0	37	63	13
2017	Administration and operations	28	20	23	11	7	8	2	32	68	82
2017	Human resources	37	15	29	11	4	4	0	39	61	27
2017	Financial management	38	26	24	4	8	0	0	38	62	24
2017	Information management	44	21	15	8	4	0	8	47	53	27
2017	Information technology	37	27	17	10	2	7	0	39	61	41
2017	Data sciences	29	35	15	10	6	0	5	31	69	20
2017	Policy	40	0	40	20	0	0	0	40	60	10
2017	Project management	18	21	45	7	7	3	0	18	82	29
2017	None of the above	42	22	20	0	7	7	2	46	54	41

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	38	16
2017	Communications or public affairs	32	21
2017	Administration and operations	28	49
2017	Human resources	32	16
2017	Financial management	47	15
2017	Information management	17	13
2017	Information technology	29	22
2017	Data sciences	24	13
2017	Project management	17	23
2017	None of the above	10	19

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	13	16
2017	Communications or public affairs	32	21
2017	Administration and operations	27	49
2017	Human resources	34	16
2017	Financial management	34	15
2017	Information management	34	13
2017	Information technology	31	22
2017	Data sciences	54	13
2017	Project management	17	23
2017	None of the above	11	19

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	32	16
2017	Communications or public affairs	28	21
2017	Administration and operations	23	49
2017	Human resources	20	16
2017	Financial management	27	15
2017	Information management	34	13
2017	Information technology	4	22
2017	Data sciences	7	13
2017	Project management	13	23
2017	None of the above	20	19

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	49	16
2017	Communications or public affairs	58	21
2017	Administration and operations	59	49
2017	Human resources	31	16
2017	Financial management	73	15
2017	Information management	22	13
2017	Information technology	44	22
2017	Data sciences	31	13
2017	Project management	48	23
2017	None of the above	37	19

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	16
2017	Communications or public affairs	0	21
2017	Administration and operations	2	49
2017	Human resources	6	16
2017	Financial management	6	15
2017	Information management	0	13
2017	Information technology	9	22
2017	Data sciences	7	13
2017	Project management	0	23
2017	None of the above	5	19

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	31	16
2017	Communications or public affairs	35	21
2017	Administration and operations	30	49
2017	Human resources	29	16
2017	Financial management	26	15
2017	Information management	43	13
2017	Information technology	27	22
2017	Data sciences	40	13
2017	Project management	69	23
2017	None of the above	47	19

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Client contact centre	12	69	6	0	0	13	16
2017	Communications or public affairs	0	59	11	10	6	15	20
2017	Administration and operations	4	50	24	12	2	8	50
2017	Human resources	7	58	11	24	0	0	16
2017	Financial management	0	42	39	19	0	0	15
2017	Information management	14	46	24	0	7	9	13
2017	Information technology	0	63	9	18	5	5	21
2017	Data sciences	9	49	17	18	0	8	12
2017	Project management	0	65	17	5	5	9	23
2017	None of the above	5	56	24	10	5	0	20

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	19	33	0	7	0	7	58	7	15
2017	Communications or public affairs	21	44	4	13	14	4	0	68	28	22
2017	Administration and operations	16	36	8	17	12	0	10	58	33	50
2017	Human resources	18	25	18	6	0	15	18	64	9	16
2017	Financial management	15	66	7	13	0	0	0	80	13	15
2017	Information management	7	32	16	7	0	0	38	62	11	13
2017	Information technology	23	38	4	13	9	4	9	70	25	23
2017	Data sciences	24	45	9	15	7	0	0	69	22	13
2017	Project management	18	27	17	17	13	0	9	49	33	23
2017	None of the above	25	31	4	9	21	0	10	62	33	20

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	25	18	0	31	0	19	40	38	16
2017	Communications or public affairs	4	17	17	5	35	9	13	27	51	22
2017	Administration and operations	8	21	11	12	22	2	23	40	46	50
2017	Human resources	13	20	6	19	23	0	19	41	52	16
2017	Financial management	0	21	20	26	14	0	19	26	50	15
2017	Information management	7	8	41	16	7	0	21	19	30	13
2017	Information technology	13	8	16	10	17	9	26	33	42	23
2017	Data sciences	8	15	7	15	16	7	31	37	51	13
2017	Project management	4	13	14	17	18	0	34	27	52	23
2017	None of the above	7	22	4	0	26	0	42	49	44	20

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)