2017 Public Service Employee Survey Results for Transportation Safety Board of Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 42 9 18 9 0 0 65 27 23
2017 Language of service - Both English and French 18 49 10 21 2 0 0 66 24 42
2014 Language of service - English only 34 39 8 15 4 0 0 73 19 26
2014 Language of service - Both English and French 30 40 16 8 6 0 0 70 14 36
2011 Language of service - English only 36 41 6 18 0 0 0 77 18 17
2011 Language of service - Both English and French 26 53 13 8 0 0 0 80 8 39
2008 Language of service - English only 28 52 0 14 7 0 0 79 21 29
2008 Language of service - Both English and French 47 45 4 2 2 0 0 93 4 55

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 22 4 0 0 0 0 96 0 23
2017 Language of service - Both English and French 44 37 7 7 5 0 0 81 12 42
2014 Language of service - English only 81 12 4 0 4 0 0 92 4 26
2014 Language of service - Both English and French 67 17 5 11 0 0 0 84 11 36
2011 Language of service - English only 77 12 6 6 0 0 0 88 6 17
2011 Language of service - Both English and French 62 23 5 8 0 0 2 87 8 39
2008 Language of service - English only 79 14 3 3 0 0 0 93 3 29
2008 Language of service - Both English and French 65 22 4 5 4 0 0 87 9 55

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 27 4 0 0 0 0 96 0 23
2017 Language of service - Both English and French 44 23 12 9 9 0 2 68 19 42
2014 Language of service - English only 77 16 4 0 0 0 4 96 0 26
2014 Language of service - Both English and French 55 26 0 14 5 0 0 81 19 36
2011 Language of service - English only 77 0 6 12 0 0 6 81 12 17
2011 Language of service - Both English and French 46 19 13 13 10 0 0 65 22 39
2008 Language of service - English only 79 14 7 0 0 0 0 93 0 29
2008 Language of service - Both English and French 44 31 5 15 5 0 0 75 20 55

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 35 13 9 4 0 0 73 13 23
2017 Language of service - Both English and French 33 36 12 12 7 0 0 69 19 42
2014 Language of service - English only 46 31 4 19 0 0 0 77 19 26
2014 Language of service - Both English and French 47 34 3 11 6 0 0 81 16 36
2011 Language of service - English only 59 35 6 0 0 0 0 94 0 17
2011 Language of service - Both English and French 34 41 13 5 7 0 0 75 12 39

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 47 9 14 13 0 0 64 27 23
2017 Language of service - Both English and French 22 28 14 31 5 0 0 50 35 42
2014 Language of service - English only 23 31 11 31 4 0 0 54 35 26
2014 Language of service - Both English and French 22 28 20 16 11 3 0 51 29 36
2011 Language of service - English only 36 24 23 12 6 0 0 59 18 17
2011 Language of service - Both English and French 26 48 15 10 0 0 0 74 10 39
2008 Language of service - English only 14 45 7 17 17 0 0 59 34 29
2008 Language of service - Both English and French 25 55 5 7 4 0 4 83 11 55

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 23 5 0 4 0 0 91 4 22
2017 Language of service - Both English and French 57 28 12 3 0 0 0 85 3 42
2014 Language of service - English only 69 27 4 0 0 0 0 96 0 26
2014 Language of service - Both English and French 47 42 5 3 3 0 0 89 6 36
2011 Language of service - English only 65 29 6 0 0 0 0 94 0 17
2011 Language of service - Both English and French 68 25 5 2 0 0 0 93 2 39
2008 Language of service - English only 48 45 3 3 0 0 0 93 3 29
2008 Language of service - Both English and French 55 38 7 0 0 0 0 93 0 55

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 78 18 0 0 4 0 0 96 4 22
2017 Language of service - Both English and French 59 31 7 3 0 0 0 90 3 42
2014 Language of service - English only 77 23 0 0 0 0 0 100 0 26
2014 Language of service - Both English and French 48 41 2 6 3 0 0 89 8 36
2011 Language of service - English only 71 29 0 0 0 0 0 100 0 17
2011 Language of service - Both English and French 52 41 5 2 0 0 0 93 2 39
2008 Language of service - English only 52 41 3 3 0 0 0 93 3 29
2008 Language of service - Both English and French 58 36 5 0 0 0 0 95 0 55

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 41 5 14 9 0 0 72 23 22
2017 Language of service - Both English and French 30 37 10 19 5 0 0 67 23 42
2014 Language of service - English only 58 19 15 4 4 0 0 77 8 26
2014 Language of service - Both English and French 38 39 11 6 6 0 0 77 12 36

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 23 9 0 13 0 0 77 13 22
2017 Language of service - Both English and French 32 26 24 7 12 0 0 58 19 42
2014 Language of service - English only 50 19 19 8 4 0 0 69 11 26
2014 Language of service - Both English and French 24 37 11 22 6 0 0 61 28 36
2011 Language of service - English only 42 23 23 0 12 0 0 65 12 17
2011 Language of service - Both English and French 28 41 16 10 2 0 3 71 13 39

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 33 5 14 0 0 0 81 14 22
2017 Language of service - Both English and French 35 29 12 2 10 0 12 73 14 42
2014 Language of service - English only 50 39 4 7 0 0 0 89 7 26
2014 Language of service - Both English and French 35 34 17 9 0 2 3 72 9 36
2011 Language of service - English only 29 23 6 23 6 0 12 60 33 17
2011 Language of service - Both English and French 36 34 5 5 7 0 12 80 14 39
2008 Language of service - English only 45 38 0 3 10 0 3 86 14 29
2008 Language of service - Both English and French 38 25 9 5 7 0 15 74 15 55

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 26 22 4 12 0 0 61 17 23
2017 Language of service - Both English and French 37 38 14 10 2 0 0 74 12 42
2014 Language of service - English only 54 35 4 8 0 0 0 89 8 26
2014 Language of service - Both English and French 40 26 11 16 6 0 0 67 22 36
2011 Language of service - English only 47 18 6 18 12 0 0 65 29 17
2011 Language of service - Both English and French 57 35 5 2 0 0 0 92 2 39
2008 Language of service - English only 34 52 3 7 3 0 0 86 10 29
2008 Language of service - Both English and French 53 35 13 0 0 0 0 87 0 55

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 26 4 13 21 0 0 61 35 23
2017 Language of service - Both English and French 19 30 18 19 12 0 2 50 31 42
2014 Language of service - English only 31 35 8 23 4 0 0 66 27 26
2014 Language of service - Both English and French 24 28 20 13 15 0 0 52 28 36
2011 Language of service - English only 12 41 18 18 12 0 0 53 29 17
2011 Language of service - Both English and French 13 46 21 15 5 0 0 59 20 39

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 43 4 13 8 0 0 74 22 23
2017 Language of service - Both English and French 20 33 17 24 5 0 2 54 29 42

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 17 9 13 4 4 0 72 19 23
2017 Language of service - Both English and French 41 33 16 5 5 0 0 74 10 42
2014 Language of service - English only 54 23 15 8 0 0 0 77 8 26
2014 Language of service - Both English and French 43 35 8 8 5 0 0 78 14 36
2011 Language of service - English only 47 23 18 12 0 0 0 71 12 17
2011 Language of service - Both English and French 44 46 5 2 2 0 0 90 5 39
2008 Language of service - English only 31 52 14 0 3 0 0 83 3 29
2008 Language of service - Both English and French 51 40 7 0 2 0 0 91 2 55

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 26 9 18 13 0 0 61 30 23
2017 Language of service - Both English and French 25 37 14 10 14 0 0 62 24 42

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 18 13 8 0 0 0 79 8 23
2017 Language of service - Both English and French 55 24 14 2 5 0 0 79 7 42
2014 Language of service - English only 77 23 0 0 0 0 0 100 0 26
2014 Language of service - Both English and French 55 31 8 3 3 0 0 86 6 36
2011 Language of service - English only 47 35 18 0 0 0 0 82 0 17
2011 Language of service - Both English and French 75 23 0 2 0 0 0 98 2 39

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 22 18 18 8 0 0 56 26 23
2017 Language of service - Both English and French 27 38 12 14 7 0 2 66 21 42
2014 Language of service - English only 23 38 16 12 11 0 0 61 23 26
2014 Language of service - Both English and French 21 38 17 14 9 0 0 60 23 36
2011 Language of service - English only 35 41 6 12 6 0 0 77 18 17
2011 Language of service - Both English and French 29 46 12 7 5 0 0 75 12 39

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 22 22 4 13 0 0 60 18 23
2017 Language of service - Both English and French 28 37 14 7 12 0 2 66 19 42
2014 Language of service - English only 39 35 8 11 8 0 0 73 19 26
2014 Language of service - Both English and French 27 22 20 8 21 2 0 50 30 36

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 22 22 9 13 0 0 56 22 23
2017 Language of service - Both English and French 25 33 10 12 17 0 5 60 29 42
2014 Language of service - English only 42 23 11 15 8 0 0 66 23 26
2014 Language of service - Both English and French 24 33 14 16 12 0 0 57 28 36
2011 Language of service - English only 41 18 29 12 0 0 0 59 12 17
2011 Language of service - Both English and French 39 41 20 0 0 0 0 80 0 39

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 18 9 13 4 0 0 74 17 23
2017 Language of service - Both English and French 40 36 12 9 2 0 0 76 12 42
2014 Language of service - English only 58 31 8 0 4 0 0 88 4 26
2014 Language of service - Both English and French 47 22 15 11 6 0 0 69 16 36
2011 Language of service - English only 59 18 12 12 0 0 0 77 12 17
2011 Language of service - Both English and French 59 31 10 0 0 0 0 90 0 39
2008 Language of service - English only 38 55 0 3 3 0 0 93 7 29
2008 Language of service - Both English and French 51 36 13 0 0 0 0 87 0 55

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 38 18 9 9 0 0 65 18 23
2017 Language of service - Both English and French 21 35 19 4 7 6 7 65 13 42
2014 Language of service - English only 19 35 35 8 4 0 0 54 11 26
2014 Language of service - Both English and French 25 24 31 14 5 0 0 50 20 36
2011 Language of service - English only 35 47 12 6 0 0 0 82 6 17
2011 Language of service - Both English and French 27 39 21 5 7 0 0 66 12 39
2008 Language of service - English only 24 34 24 10 7 0 0 59 17 29
2008 Language of service - Both English and French 24 45 9 16 5 0 0 69 22 55

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 27 48 17 4 0 0 21 31 23
2017 Language of service - Both English and French 12 36 30 16 2 0 4 19 49 42
2014 Language of service - English only 4 31 42 19 4 0 0 23 35 26
2014 Language of service - Both English and French 15 25 41 19 0 0 0 19 40 36
2011 Language of service - English only 12 6 65 18 0 0 0 18 18 17
2011 Language of service - Both English and French 3 23 46 20 8 0 0 28 26 39
2008 Language of service - English only 10 28 31 17 14 0 0 31 38 29
2008 Language of service - Both English and French 5 35 31 27 2 0 0 29 40 55

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 22 51 18 4 0 0 22 27 23
2017 Language of service - Both English and French 12 24 26 18 11 2 7 32 39 42
2014 Language of service - English only 0 12 27 35 23 4 0 60 12 26
2014 Language of service - Both English and French 9 8 42 20 19 2 0 40 18 36
2011 Language of service - English only 6 12 35 24 18 0 6 44 19 17
2011 Language of service - Both English and French 0 12 31 28 20 3 5 53 13 39
2008 Language of service - English only 10 14 31 28 14 0 3 43 25 29
2008 Language of service - Both English and French 4 16 24 31 22 2 2 55 21 55

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 10 26 16 0 0 0 16 58 23
2017 Language of service - Both English and French 17 37 16 12 14 0 4 27 56 41
2014 Language of service - English only 30 38 12 19 0 0 0 19 69 26
2014 Language of service - Both English and French 20 32 23 17 8 0 0 25 52 35
2011 Language of service - English only 53 24 24 0 0 0 0 0 76 17
2011 Language of service - Both English and French 8 38 34 8 4 3 5 14 50 39
2008 Language of service - English only 28 38 24 0 7 0 3 7 68 29
2008 Language of service - Both English and French 11 20 31 20 11 2 5 33 33 55

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 18 36 22 14 0 0 36 27 22
2017 Language of service - Both English and French 21 10 35 20 7 0 7 29 33 42
2014 Language of service - English only 0 12 35 42 11 0 0 54 12 26
2014 Language of service - Both English and French 20 25 33 12 11 0 0 22 45 36
2011 Language of service - English only 6 0 35 41 18 0 0 59 6 17
2011 Language of service - Both English and French 5 18 40 27 5 3 3 33 24 39
2008 Language of service - English only 3 21 28 34 14 0 0 48 24 29
2008 Language of service - Both English and French 9 24 33 25 7 2 0 33 33 55

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 36 38 4 4 0 0 8 54 23
2017 Language of service - Both English and French 21 24 32 7 4 3 8 13 51 42
2014 Language of service - English only 15 31 35 15 4 0 0 19 46 26
2014 Language of service - Both English and French 32 19 32 12 2 0 2 15 52 36
2011 Language of service - English only 24 35 18 18 6 0 0 24 59 17
2011 Language of service - Both English and French 13 30 29 16 10 0 3 26 44 39
2008 Language of service - English only 10 31 31 14 14 0 0 28 41 29
2008 Language of service - Both English and French 13 27 33 15 9 0 4 25 42 55

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 5 54 23 9 5 0 34 10 22
2017 Language of service - Both English and French 5 4 34 33 14 6 4 52 10 42
2014 Language of service - English only 4 4 27 42 19 0 4 64 8 26
2014 Language of service - Both English and French 3 25 42 16 11 0 3 28 29 36
2011 Language of service - English only 6 6 18 47 18 0 6 69 13 17
2011 Language of service - Both English and French 5 28 23 18 18 3 5 39 36 39
2008 Language of service - English only 7 0 31 31 24 3 3 59 7 29
2008 Language of service - Both English and French 7 18 33 25 9 0 7 37 27 55

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 22 30 8 0 0 0 8 61 23
2017 Language of service - Both English and French 17 21 36 9 11 6 0 22 40 42
2014 Language of service - English only 34 35 23 4 4 0 0 8 69 26
2014 Language of service - Both English and French 15 36 22 17 8 2 0 25 52 36
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 87 13 0 0 0 0 0 100 0 23
2017 Language of service - Both English and French 51 20 5 9 14 0 0 71 24 42
2014 Language of service - English only 57 15 12 0 0 0 16 86 0 26
2014 Language of service - Both English and French 56 22 6 8 8 0 0 78 16 36
2011 Language of service - English only 71 18 6 0 0 0 6 94 0 17
2011 Language of service - Both English and French 57 20 5 12 5 0 0 78 17 39
2008 Language of service - English only 76 14 10 0 0 0 0 90 0 29
2008 Language of service - Both English and French 58 16 9 4 9 0 4 77 13 55

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 13 13 18 17 4 4 48 38 23
2017 Language of service - Both English and French 13 12 19 14 26 9 7 29 48 42
2014 Language of service - English only 38 15 15 16 4 0 12 61 22 26
2014 Language of service - Both English and French 21 34 17 6 15 5 3 60 22 36

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 40 13 0 13 0 0 74 13 23
2017 Language of service - Both English and French 33 31 10 15 10 2 0 65 25 41
2014 Language of service - English only 42 35 12 8 0 0 4 80 8 26
2014 Language of service - Both English and French 21 42 17 8 9 2 0 65 18 36

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 34 9 9 13 0 0 70 21 23
2017 Language of service - Both English and French 28 27 16 17 7 0 5 58 25 41
2014 Language of service - English only 46 39 0 8 4 0 4 88 12 26
2014 Language of service - Both English and French 38 39 14 3 0 2 3 82 4 36
2011 Language of service - English only 53 24 12 12 0 0 0 77 12 17
2011 Language of service - Both English and French 31 51 7 7 3 0 0 83 10 39
2008 Language of service - English only 21 52 3 17 7 0 0 72 24 29
2008 Language of service - Both English and French 36 47 11 2 2 2 0 85 4 55

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 42 4 13 9 9 0 72 24 23
2017 Language of service - Both English and French 23 26 10 14 16 8 3 54 35 42
2014 Language of service - English only 42 35 8 8 0 4 4 83 8 26
2014 Language of service - Both English and French 43 23 11 6 3 10 3 77 10 36
2011 Language of service - English only 41 41 6 6 0 6 0 88 6 17
2011 Language of service - Both English and French 33 38 5 15 8 0 0 72 23 39
2008 Language of service - English only 31 17 31 10 10 0 0 48 21 29
2008 Language of service - Both English and French 44 27 15 5 5 4 0 74 11 55

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 17 18 9 17 13 4 47 31 23
2017 Language of service - Both English and French 9 13 17 16 24 14 7 28 51 42
2014 Language of service - English only 23 15 12 8 27 11 4 45 41 26
2014 Language of service - Both English and French 18 25 9 11 18 16 3 53 36 36

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 36 9 9 8 0 0 74 17 23
2017 Language of service - Both English and French 37 24 12 21 7 0 0 60 28 42
2014 Language of service - English only 54 27 8 4 4 0 4 84 8 26
2014 Language of service - Both English and French 38 44 6 8 3 0 0 83 12 36
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 26 4 9 13 0 0 74 21 23
2017 Language of service - Both English and French 33 33 15 12 7 0 0 66 19 42
2014 Language of service - English only 46 38 8 0 8 0 0 85 8 26
2014 Language of service - Both English and French 32 33 14 3 15 2 0 67 18 36
2011 Language of service - English only 38 50 6 0 6 0 0 88 6 16
2011 Language of service - Both English and French 24 41 22 8 5 0 0 65 13 39
2008 Language of service - English only 14 52 7 10 17 0 0 66 28 29
2008 Language of service - Both English and French 24 47 16 5 7 0 0 71 13 55

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 14 9 4 8 0 0 78 13 23
2017 Language of service - Both English and French 32 35 17 5 9 2 0 68 14 42
2014 Language of service - English only 54 23 15 4 4 0 0 77 8 26
2014 Language of service - Both English and French 38 36 8 3 12 2 0 76 15 36
2011 Language of service - English only 59 23 6 6 6 0 0 82 12 17
2011 Language of service - Both English and French 33 47 10 7 2 0 0 80 10 39
2008 Language of service - English only 34 28 14 10 14 0 0 62 24 29
2008 Language of service - Both English and French 40 36 9 5 5 4 0 79 11 55

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 17 9 17 0 0 0 74 17 23
2017 Language of service - Both English and French 39 18 19 9 14 0 0 57 24 42
2014 Language of service - English only 50 23 12 12 4 0 0 73 15 26
2014 Language of service - Both English and French 41 39 8 3 9 0 0 80 12 36
2011 Language of service - English only 50 25 12 12 0 0 0 75 12 16
2011 Language of service - Both English and French 32 42 13 10 2 0 0 74 13 38
2008 Language of service - English only 34 31 17 3 14 0 0 66 17 29
2008 Language of service - Both English and French 31 47 11 4 5 0 2 80 9 55

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 82 13 0 0 0 0 4 100 0 23
2017 Language of service - Both English and French 67 24 5 0 5 0 0 91 5 42
2014 Language of service - English only 72 12 4 0 0 0 12 95 0 25
2014 Language of service - Both English and French 66 17 12 2 3 0 0 83 5 36
2011 Language of service - English only 65 18 0 0 0 6 12 100 0 17
2011 Language of service - Both English and French 70 18 5 2 2 0 3 90 5 39
2008 Language of service - English only 86 3 7 0 0 0 3 93 0 29
2008 Language of service - Both English and French 71 13 7 4 4 0 2 85 7 55

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 31 4 4 0 0 0 91 4 23
2017 Language of service - Both English and French 44 33 12 7 5 0 0 76 12 42
2014 Language of service - English only 56 32 0 8 4 0 0 88 12 25
2014 Language of service - Both English and French 50 25 6 6 11 2 0 77 17 36
2011 Language of service - English only 59 12 18 6 6 0 0 71 12 17
2011 Language of service - Both English and French 46 26 12 2 5 2 5 78 8 39

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 13 4 8 9 0 0 78 17 23
2017 Language of service - Both English and French 43 24 16 5 12 0 0 67 17 42

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 18 9 4 8 0 0 78 13 23
2017 Language of service - Both English and French 46 23 14 7 9 0 0 69 17 42

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 14 5 5 13 0 0 77 18 22
2017 Language of service - Both English and French 43 19 17 5 17 0 0 62 21 42
2014 Language of service - English only 61 19 11 8 0 0 0 81 8 26
2014 Language of service - Both English and French 44 30 6 0 18 2 0 76 18 36
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 31 17 18 17 9 0 43 38 23
2017 Language of service - Both English and French 20 29 14 9 19 8 0 54 31 42
2014 Language of service - English only 31 19 15 27 0 8 0 54 29 26
2014 Language of service - Both English and French 32 26 17 21 3 2 0 59 24 36
2011 Language of service - English only 24 29 12 18 6 12 0 60 27 17
2011 Language of service - Both English and French 34 34 13 10 2 7 0 73 13 39

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 27 9 21 35 4 0 32 59 23
2017 Language of service - Both English and French 18 22 18 19 24 0 0 39 43 42
2014 Language of service - English only 19 31 4 27 12 8 0 54 42 26
2014 Language of service - Both English and French 23 23 19 17 14 2 0 48 32 36
2011 Language of service - English only 23 42 12 6 18 0 0 65 23 17
2011 Language of service - Both English and French 31 36 10 23 0 0 0 67 23 39
2008 Language of service - English only 3 28 10 21 38 0 0 31 59 29
2008 Language of service - Both English and French 22 38 11 5 18 5 0 63 25 55

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 12 35 22 30 0 0 12 52 23
2017 Language of service - Both English and French 13 17 16 21 24 8 0 33 49 42
2014 Language of service - English only 15 31 19 19 8 8 0 50 29 26
2014 Language of service - Both English and French 21 23 19 26 8 2 0 45 35 36
2011 Language of service - English only 12 30 12 35 12 0 0 41 47 17
2011 Language of service - Both English and French 11 46 28 13 2 0 0 57 15 39
2008 Language of service - English only 3 24 21 21 31 0 0 28 52 29
2008 Language of service - Both English and French 15 24 29 15 13 5 0 40 29 55

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 21 31 13 18 4 0 36 32 23
2017 Language of service - Both English and French 23 16 19 10 26 7 0 41 38 42
2014 Language of service - English only 11 23 27 19 11 8 0 37 33 26
2014 Language of service - Both English and French 21 23 23 20 8 5 0 46 30 36
2011 Language of service - English only 18 24 18 18 12 12 0 47 33 17
2011 Language of service - Both English and French 13 39 31 10 5 2 0 53 16 39
2008 Language of service - English only 3 17 17 28 31 3 0 21 61 29
2008 Language of service - Both English and French 22 24 22 9 18 5 0 48 29 55

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 34 22 18 22 0 0 38 40 23
2017 Language of service - Both English and French 18 25 17 14 24 2 0 44 39 42
2014 Language of service - English only 23 19 15 27 8 8 0 46 37 26
2014 Language of service - Both English and French 26 20 11 14 23 5 0 49 39 36
2011 Language of service - English only 18 35 6 24 18 0 0 53 41 17
2011 Language of service - Both English and French 15 47 20 15 0 3 0 65 15 39
2008 Language of service - English only 10 31 14 31 14 0 0 41 45 29
2008 Language of service - Both English and French 20 48 13 9 7 2 0 70 17 54
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 43 22 13 9 0 0 56 22 23
2017 Language of service - Both English and French 30 43 12 10 5 0 0 73 15 41
2014 Language of service - English only 27 39 11 15 0 8 0 71 17 26
2014 Language of service - Both English and French 30 46 8 3 11 2 0 77 14 36
2011 Language of service - English only 24 47 6 6 12 6 0 75 19 17
2011 Language of service - Both English and French 39 51 5 3 2 0 0 90 5 39

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 27 13 9 4 0 0 74 13 23
2017 Language of service - Both English and French 45 39 12 0 2 2 0 86 2 42
2014 Language of service - English only 69 19 8 4 0 0 0 89 4 26
2014 Language of service - Both English and French 62 22 5 9 0 2 0 86 9 37
2011 Language of service - English only 53 23 0 12 6 6 0 81 19 17
2011 Language of service - Both English and French 63 25 7 3 0 2 0 90 3 39

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 27 4 9 21 0 0 65 30 23
2017 Language of service - Both English and French 18 36 15 10 12 10 0 60 24 42
2014 Language of service - English only 42 27 8 11 4 4 4 75 17 26
2014 Language of service - Both English and French 31 33 22 8 5 0 0 64 14 37
2011 Language of service - English only 36 47 0 12 0 0 6 88 12 17
2011 Language of service - Both English and French 31 34 18 8 2 7 0 69 11 39
2008 Language of service - English only 24 24 17 14 10 7 3 54 27 29
2008 Language of service - Both English and French 42 27 13 11 4 4 0 72 15 55

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 36 21 13 13 4 0 51 27 23
2017 Language of service - Both English and French 11 28 29 5 17 11 0 43 24 42
2014 Language of service - English only 15 31 23 23 0 4 4 50 25 26
2014 Language of service - Both English and French 18 28 25 5 11 11 3 53 18 37
2011 Language of service - English only 12 47 18 6 6 6 6 67 13 17
2011 Language of service - Both English and French 20 39 18 10 5 5 3 64 17 39

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 22 21 18 13 9 0 44 33 23
2017 Language of service - Both English and French 11 16 28 16 14 12 2 32 36 42
2014 Language of service - English only 27 19 12 11 23 8 0 50 37 26
2014 Language of service - Both English and French 18 22 25 8 14 10 3 46 25 37
2011 Language of service - English only 18 41 0 12 12 12 6 72 28 17
2011 Language of service - Both English and French 10 39 11 5 13 15 7 63 23 39

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 27 13 0 0 4 4 85 0 23
2017 Language of service - Both English and French 43 23 10 14 9 0 0 67 24 42
2014 Language of service - English only 65 15 8 4 0 0 8 87 4 26
2014 Language of service - Both English and French 56 19 9 3 13 0 0 75 16 37

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 18 13 0 0 9 4 85 0 23
2017 Language of service - Both English and French 41 26 14 12 5 3 0 69 17 42
2014 Language of service - English only 73 15 4 0 0 4 4 96 0 26
2014 Language of service - Both English and French 57 14 9 8 5 5 2 76 15 37
2011 Language of service - English only 77 6 18 0 0 0 0 82 0 17
2011 Language of service - Both English and French 52 23 18 5 3 0 0 74 8 39
2008 Language of service - English only 69 17 7 3 0 0 3 89 4 29
2008 Language of service - Both English and French 51 20 20 4 4 2 0 72 7 55

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 30 0 27 21 4 0 50 50 23
2017 Language of service - Both English and French 22 23 14 22 19 0 0 45 41 42
2014 Language of service - English only 19 23 12 31 11 4 0 44 44 26
2014 Language of service - Both English and French 21 21 30 11 14 2 0 43 26 37
2011 Language of service - English only 18 35 6 23 18 0 0 53 41 17
2011 Language of service - Both English and French 14 43 18 20 5 0 0 57 25 39
2008 Language of service - English only 7 17 14 21 41 0 0 24 62 29
2008 Language of service - Both English and French 16 40 22 7 13 0 2 57 20 55

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 13 17 22 35 0 4 23 59 23
2017 Language of service - Both English and French 9 12 22 18 31 2 6 22 53 42
2014 Language of service - English only 8 27 16 16 19 11 4 41 41 26
2014 Language of service - Both English and French 18 16 14 16 34 2 0 35 51 37
2011 Language of service - English only 6 23 18 30 23 0 0 29 53 17
2011 Language of service - Both English and French 3 31 21 17 25 0 3 35 43 39
2008 Language of service - English only 10 14 7 7 59 0 3 25 68 29
2008 Language of service - Both English and French 5 20 24 16 24 5 5 29 45 55

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 34 4 31 13 0 0 52 44 23
2017 Language of service - Both English and French 13 30 19 12 14 6 5 49 29 42

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 22 25 0 9 18 0 58 11 23
2017 Language of service - Both English and French 25 25 22 7 12 9 0 55 21 42
2014 Language of service - English only 35 31 16 4 0 11 4 77 5 26
2014 Language of service - Both English and French 37 33 14 8 3 2 2 74 11 37

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 39 21 13 0 8 0 62 15 23
2017 Language of service - Both English and French 27 35 12 7 12 7 0 67 20 42
2014 Language of service - English only 38 31 12 4 0 11 4 82 5 26
2014 Language of service - Both English and French 37 35 14 6 5 2 0 75 12 37
2011 Language of service - English only 41 35 0 6 6 6 6 87 13 17
2011 Language of service - Both English and French 31 54 3 10 0 2 0 87 10 39

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 29 14 9 8 0 5 67 19 22
2017 Language of service - Both English and French 32 37 12 5 14 0 0 69 19 42
2014 Language of service - English only 50 19 15 12 0 4 0 72 12 26
2014 Language of service - Both English and French 32 40 11 9 8 0 0 72 17 37
2011 Language of service - English only 47 35 12 6 0 0 0 82 6 17
2011 Language of service - Both English and French 48 36 0 10 5 0 0 85 15 39
2008 Language of service - English only 17 38 24 10 10 0 0 55 21 29
2008 Language of service - Both English and French 38 38 5 11 7 0 0 76 18 55

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 22 27 4 17 0 0 52 21 23
2017 Language of service - Both English and French 25 23 19 12 16 4 0 51 30 42
2014 Language of service - English only 54 23 19 4 0 0 0 77 4 26
2014 Language of service - Both English and French 29 24 19 20 5 2 0 55 26 37
2011 Language of service - English only 42 35 0 23 0 0 0 77 23 17
2011 Language of service - Both English and French 47 36 13 2 0 2 0 84 2 39

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 30 13 9 21 0 0 56 30 23
2017 Language of service - Both English and French 27 29 14 10 16 4 0 58 27 42
2014 Language of service - English only 42 38 12 8 0 0 0 81 8 26
2014 Language of service - Both English and French 23 35 14 17 8 2 0 60 26 37
2011 Language of service - English only 44 6 19 31 0 0 0 50 31 16
2011 Language of service - Both English and French 42 32 26 0 0 0 0 74 0 39
2008 Language of service - English only 28 38 3 24 7 0 0 66 31 29
2008 Language of service - Both English and French 45 22 18 9 4 2 0 69 13 55

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 40 9 13 4 4 0 73 18 23
2017 Language of service - Both English and French 30 24 7 7 16 14 2 64 27 42
2014 Language of service - English only 38 23 27 4 0 4 4 67 4 26
2014 Language of service - Both English and French 27 27 22 14 8 3 0 55 23 37
2011 Language of service - English only 44 19 12 19 0 6 0 67 20 16
2011 Language of service - Both English and French 44 25 18 8 0 5 0 73 8 39
2008 Language of service - English only 34 24 14 10 14 3 0 61 25 29
2008 Language of service - Both English and French 49 22 15 5 5 2 2 74 11 55
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 17 57 27 23
2017 Language of service - Both English and French 31 43 26 42
2014 Language of service - English only 19 50 31 26
2014 Language of service - Both English and French 24 51 25 37
2011 Language of service - English only 18 53 29 17
2011 Language of service - Both English and French 18 52 31 39

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - Both English and French 15 8 45 23 0 8 13
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 30 70 23
2017 Language of service - Both English and French 29 71 42
2014 Language of service - English only 31 69 26
2014 Language of service - Both English and French 25 75 37

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 100 12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 42 12

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 66 12

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 59 12

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 59 12

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 58 12

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 58 12

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 58 12

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 58 12

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 76 12

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 67 12

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 42 12

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 44 11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 63 11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 91 9 12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 9 22 22 13 21 9 20 50 23
2017 Language of service - Both English and French 6 7 21 14 17 28 7 20 48 42
2014 Language of service - English only 19 15 15 15 8 19 8 47 32 26
2014 Language of service - Both English and French 15 19 24 6 9 19 7 47 20 37

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 30 17 13 21 8 0 43 38 23
2017 Language of service - Both English and French 16 23 14 21 14 12 0 44 40 42
2014 Language of service - English only 31 23 12 19 4 8 4 61 26 26
2014 Language of service - Both English and French 26 27 24 5 12 5 0 56 18 37
2011 Language of service - English only 24 47 12 6 0 12 0 80 7 17
2011 Language of service - Both English and French 26 49 10 8 0 7 0 81 8 39
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 51 8 4 0 0 0 88 4 23
2017 Language of service - Both English and French 18 45 15 4 5 2 10 73 10 42
2014 Language of service - English only 46 27 4 8 8 0 7 79 17 26
2014 Language of service - Both English and French 33 48 14 5 0 0 0 81 5 37
2011 Language of service - English only 47 47 0 0 0 0 6 100 0 17
2011 Language of service - Both English and French 34 45 8 8 2 0 2 82 10 39
2008 Language of service - English only 48 45 0 3 0 0 3 96 4 29
2008 Language of service - Both English and French 22 51 11 9 2 0 5 77 12 55

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 21 22 18 18 17 4 27 45 23
2017 Language of service - Both English and French 4 19 24 14 12 23 4 32 36 42
2014 Language of service - English only 8 11 16 11 19 27 8 29 47 26
2014 Language of service - Both English and French 21 19 19 11 12 8 11 49 28 37
2011 Language of service - English only 0 23 12 18 24 18 6 31 54 17
2011 Language of service - Both English and French 10 16 26 10 8 22 8 37 26 39

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 35 9 9 0 0 0 82 9 23
2017 Language of service - Both English and French 22 37 17 7 5 3 10 67 13 42
2014 Language of service - English only 46 23 11 4 0 4 11 82 5 26
2014 Language of service - Both English and French 39 35 5 3 9 8 0 81 13 37
2011 Language of service - English only 47 35 6 0 0 6 6 93 0 17
2011 Language of service - Both English and French 40 37 10 5 2 2 2 81 8 39
2008 Language of service - English only 38 38 14 7 0 0 3 79 7 29
2008 Language of service - Both English and French 42 33 7 2 0 11 5 89 2 55

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 30 18 18 4 5 0 57 23 23
2017 Language of service - Both English and French 23 22 22 14 5 4 10 53 22 42
2014 Language of service - English only 39 19 15 8 4 4 11 68 14 26
2014 Language of service - Both English and French 34 33 8 11 6 8 0 72 19 37
2011 Language of service - English only 41 29 6 6 6 6 6 80 13 17
2011 Language of service - Both English and French 38 39 11 5 0 4 2 83 5 39
2008 Language of service - English only 24 34 21 14 0 3 3 63 15 29
2008 Language of service - Both English and French 33 38 7 4 4 5 9 83 9 55
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 17 83 41
2014 Language of service - English only 0 100 26

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 4 35 9 0 38 13 9 18 23
2017 Language of service - Both English and French 15 10 21 0 16 25 12 40 26 42
2014 Language of service - English only 19 23 23 0 0 31 4 64 0 26
2014 Language of service - Both English and French 18 14 22 6 3 32 5 51 14 37

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 21 31 4 4 29 4 39 14 23
2017 Language of service - Both English and French 18 26 21 2 14 14 5 54 20 42
2014 Language of service - English only 31 35 16 0 0 15 4 81 0 26
2014 Language of service - Both English and French 29 24 17 9 5 16 0 63 17 37
2011 Language of service - English only 41 29 12 0 0 18 0 86 0 17
2011 Language of service - Both English and French 28 48 13 2 2 7 0 81 5 39
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 47 5 8 14 0 0 73 22 22
2017 Language of service - Both English and French 27 24 26 10 10 0 4 53 20 42

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 26 22 4 9 0 0 65 13 23
2017 Language of service - Both English and French 11 14 42 19 14 0 0 25 33 42

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 36 22 9 4 0 0 65 13 23
2017 Language of service - Both English and French 13 27 21 17 17 0 5 42 36 41

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 35 30 9 4 0 0 56 13 23
2017 Language of service - Both English and French 9 23 31 14 19 0 4 34 34 42

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 23 0 9 0 0 0 91 9 23
2017 Language of service - Both English and French 36 34 10 11 2 5 2 75 15 42

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 35 13 10 9 0 0 68 18 23
2017 Language of service - Both English and French 23 28 18 14 14 0 3 53 29 42

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 30 23 21 4 0 0 51 26 23
2017 Language of service - Both English and French 16 27 29 7 14 2 5 46 23 42

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 30 32 18 4 0 0 46 22 23
2017 Language of service - Both English and French 15 20 28 14 19 4 0 36 34 42

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 30 36 13 4 0 0 47 17 23
2017 Language of service - Both English and French 25 12 28 14 14 0 6 40 30 42

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 60 9 14 0 0 0 77 14 23
2017 Language of service - Both English and French 27 26 26 9 9 0 2 54 19 42

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 36 4 0 0 0 0 96 0 23
2017 Language of service - Both English and French 50 21 15 7 4 3 0 73 12 42

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 18 4 4 8 0 4 82 13 23
2017 Language of service - Both English and French 51 7 15 7 14 2 4 61 23 42

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 18 9 4 0 0 0 87 4 23
2017 Language of service - Both English and French 49 24 17 7 0 0 4 76 7 42

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 27 9 0 17 0 0 74 17 23
2017 Language of service - Both English and French 44 19 12 8 12 0 6 67 21 42

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 62 0 12 0 4 0 22 79 5 23
2017 Language of service - Both English and French 44 19 4 3 0 0 30 90 4 42

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 76 15 10 0 0 0 0 90 0 21
2017 Language of service - Both English and French 68 21 2 0 2 0 6 95 3 42

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 22 0 0 4 0 0 96 4 23
2017 Language of service - Both English and French 58 14 9 2 5 0 11 81 8 42

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 33 18 0 0 0 0 82 0 22
2017 Language of service - Both English and French 44 28 10 2 5 2 9 81 8 42

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 29 32 0 21 0 0 47 21 23
2017 Language of service - Both English and French 6 19 47 11 17 0 0 25 28 42

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 23 46 5 13 0 0 18 36 22
2017 Language of service - Both English and French 14 21 37 19 4 0 5 24 37 42

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 37 22 9 13 0 0 55 23 22
2017 Language of service - Both English and French 20 37 27 2 9 4 0 60 12 42

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 44 18 13 17 0 0 52 30 23
2017 Language of service - Both English and French 14 30 28 9 19 0 0 43 28 42
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 23 77 42
2014 Language of service - Both English and French 22 78 36

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 89 11 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 31 18 0 4 17 0 36 64 23
2017 Language of service - Both English and French 36 23 19 12 2 5 3 38 62 41

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 12
2017 Language of service - Both English and French 25 24

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 12
2017 Language of service - Both English and French 37 24

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 12
2017 Language of service - Both English and French 30 24

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 58 12
2017 Language of service - Both English and French 54 24

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 4 24

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 12
2017 Language of service - Both English and French 39 24

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 0 100 0 0 0 0 12
2017 Language of service - Both English and French 8 50 30 4 0 8 24

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 42 25 0 0 8 0 73 0 12
2017 Language of service - Both English and French 29 29 4 13 13 0 12 66 29 24

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 42 18 8 0 8 17 65 11 12
2017 Language of service - Both English and French 8 16 13 17 30 0 17 28 56 24
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