2017 Public Service Employee Survey Results for Transportation Safety Board of Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - AO

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 15 47 9 14 14 0 0 62 28 21
2017 AO-03 21 49 0 30 0 0 0 70 30 10
2014 AO 42 41 4 13 0 0 0 83 13 24
2014 AO-03 38 38 8 15 0 0 0 77 15 13
2011 AO 23 62 0 15 0 0 0 85 15 26
2011 AO-03 30 50 0 20 0 0 0 80 20 10

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 53 28 0 5 9 5 0 85 15 21
2017 AO-03 51 30 0 0 10 10 0 89 11 10
2014 AO 75 8 0 13 0 0 4 87 13 24
2014 AO-03 77 8 0 8 0 0 8 92 8 13
2011 AO 77 12 4 4 0 0 4 92 4 26
2011 AO-03 70 0 10 10 0 0 10 78 11 10

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 48 33 5 5 9 0 0 81 14 21
2017 AO-03 51 39 10 0 0 0 0 90 0 10
2014 AO 79 8 0 8 0 4 0 91 9 24
2014 AO-03 85 0 0 8 0 8 0 92 8 13
2011 AO 81 0 8 8 0 0 4 84 8 26
2011 AO-03 70 0 10 10 0 0 10 78 11 10

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 28 39 9 5 19 0 0 67 24 21
2017 AO-03 39 31 20 0 10 0 0 70 10 10
2014 AO 54 25 4 4 13 0 0 79 17 24
2014 AO-03 46 31 8 8 8 0 0 77 15 13
2011 AO 48 36 4 4 8 0 0 84 12 25
2011 AO-03 60 40 0 0 0 0 0 100 0 10

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 9 24 9 20 38 0 0 33 57 21
2017 AO-03 20 20 0 21 39 0 0 39 61 10
2014 AO 21 37 13 25 4 0 0 58 29 24
2014 AO-03 23 31 15 31 0 0 0 54 31 13
2011 AO 24 32 12 16 16 0 0 56 32 25

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 74 21 5 0 0 0 0 95 0 19
2014 AO 62 38 0 0 0 0 0 100 0 24
2014 AO-03 62 38 0 0 0 0 0 100 0 13
2011 AO 69 31 0 0 0 0 0 100 0 26
2011 AO-03 50 50 0 0 0 0 0 100 0 10

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 79 16 0 5 0 0 0 95 5 19
2014 AO 71 29 0 0 0 0 0 100 0 24
2014 AO-03 77 23 0 0 0 0 0 100 0 13
2011 AO 73 27 0 0 0 0 0 100 0 26
2011 AO-03 70 30 0 0 0 0 0 100 0 10

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 16 53 5 11 16 0 0 68 26 19
2014 AO 46 33 8 8 4 0 0 79 13 24
2014 AO-03 46 31 15 8 0 0 0 77 8 13

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 21 32 16 11 21 0 0 53 32 19
2014 AO 37 42 8 4 8 0 0 79 13 24
2014 AO-03 31 54 8 0 8 0 0 85 8 13
2011 AO 35 42 8 12 4 0 0 77 15 26
2011 AO-03 40 40 10 0 10 0 0 80 10 10

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 42 26 5 16 11 0 0 68 26 19
2014 AO 58 17 0 17 8 0 0 75 25 24
2014 AO-03 54 31 0 8 8 0 0 85 15 13
2011 AO 31 38 4 12 15 0 0 69 27 26
2011 AO-03 40 30 10 10 10 0 0 70 20 10

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 28 39 9 14 9 0 0 67 24 21
2017 AO-03 30 41 10 10 10 0 0 70 20 10
2014 AO 42 41 0 17 0 0 0 83 17 24
2014 AO-03 31 62 0 8 0 0 0 92 8 13
2011 AO 46 38 8 4 4 0 0 85 8 26
2011 AO-03 50 20 10 10 10 0 0 70 20 10

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 24 19 19 9 28 0 0 43 38 21
2017 AO-03 41 20 20 10 10 0 0 61 20 10
2014 AO 29 25 13 29 4 0 0 54 33 24
2014 AO-03 23 31 15 31 0 0 0 54 31 13
2011 AO 20 24 20 28 8 0 0 44 36 25
2011 AO-03 30 10 30 20 10 0 0 40 30 10

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 24 19 9 28 19 0 0 43 47 21
2017 AO-03 41 10 20 20 10 0 0 51 30 10

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 39 33 9 9 9 0 0 72 19 21
2017 AO-03 41 30 10 10 10 0 0 70 20 10
2014 AO 58 25 13 4 0 0 0 83 4 24
2014 AO-03 46 31 15 8 0 0 0 77 8 13
2011 AO 46 35 12 8 0 0 0 81 8 26
2011 AO-03 20 40 20 20 0 0 0 60 20 10

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 34 14 9 19 24 0 0 48 43 21
2017 AO-03 51 20 10 10 10 0 0 70 20 10

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 53 24 14 9 0 0 0 76 9 21
2017 AO-03 51 30 10 10 0 0 0 80 10 10
2014 AO 67 33 0 0 0 0 0 100 0 24
2014 AO-03 54 46 0 0 0 0 0 100 0 13
2011 AO 77 19 4 0 0 0 0 96 0 26
2011 AO-03 60 30 10 0 0 0 0 90 0 10

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 15 38 14 19 14 0 0 53 33 21
2017 AO-03 31 30 10 20 10 0 0 61 30 10
2014 AO 25 50 8 0 13 4 0 78 13 24
2014 AO-03 23 54 0 0 15 8 0 83 17 13
2011 AO 31 54 12 4 0 0 0 85 4 26
2011 AO-03 30 60 0 10 0 0 0 90 10 10

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 34 19 19 5 24 0 0 53 28 21
2017 AO-03 51 10 20 0 20 0 0 61 20 10
2014 AO 46 25 8 8 13 0 0 71 21 24
2014 AO-03 38 46 0 8 8 0 0 85 15 13

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 29 19 24 5 24 0 0 48 28 21
2017 AO-03 41 20 30 0 10 0 0 61 10 10
2014 AO 37 33 13 8 8 0 0 71 17 24
2014 AO-03 31 46 15 8 0 0 0 77 8 13
2011 AO 38 35 19 8 0 0 0 73 8 26
2011 AO-03 60 20 10 10 0 0 0 80 10 10

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 43 28 9 14 5 0 0 72 19 21
2017 AO-03 51 39 0 10 0 0 0 90 10 10
2014 AO 50 42 0 8 0 0 0 92 8 24
2014 AO-03 38 62 0 0 0 0 0 100 0 13
2011 AO 62 27 4 8 0 0 0 88 8 26
2011 AO-03 50 20 10 20 0 0 0 70 20 10

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 5 33 29 14 14 5 0 40 30 21
2017 AO-03 10 49 31 10 0 0 0 59 10 10
2014 AO 30 39 13 17 0 0 0 69 17 23
2014 AO-03 38 54 0 8 0 0 0 92 8 13
2011 AO 15 38 35 8 4 0 0 54 12 26
2011 AO-03 20 50 30 0 0 0 0 70 0 10

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 19 43 29 9 0 0 0 9 61 21
2017 AO-03 30 20 41 10 0 0 0 10 49 10
2014 AO 4 17 38 37 4 0 0 41 21 24
2014 AO-03 0 23 31 46 0 0 0 46 23 13
2011 AO 8 8 58 19 8 0 0 27 15 26
2011 AO-03 20 0 50 20 10 0 0 30 20 10

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 19 33 24 15 5 5 0 21 55 21
2017 AO-03 10 30 30 21 10 0 0 31 39 10
2014 AO 0 4 21 29 42 4 0 74 4 24
2014 AO-03 0 0 8 23 62 8 0 92 0 13
2011 AO 0 8 35 27 27 0 4 56 8 26
2011 AO-03 0 10 40 0 50 0 0 50 10 10

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 33 48 14 5 0 0 0 5 81 21
2017 AO-03 39 51 10 0 0 0 0 0 90 10
2014 AO 31 39 26 4 0 0 0 4 70 23
2014 AO-03 23 54 15 8 0 0 0 8 77 13
2011 AO 31 35 19 15 0 0 0 15 65 26
2011 AO-03 40 40 20 0 0 0 0 0 80 10

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 19 28 24 15 14 0 0 29 47 21
2017 AO-03 10 30 20 21 20 0 0 41 39 10
2014 AO 13 17 21 29 17 0 4 48 31 24
2014 AO-03 0 23 8 46 15 0 8 67 25 13
2011 AO 0 15 38 31 15 0 0 46 15 26
2011 AO-03 0 0 40 40 20 0 0 60 0 10

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 28 43 19 5 5 0 0 9 72 21
2017 AO-03 20 51 20 0 10 0 0 10 70 10
2014 AO 17 25 50 4 4 0 0 8 42 24
2014 AO-03 8 31 46 8 8 0 0 15 38 13
2011 AO 15 31 35 12 4 0 4 16 48 26
2011 AO-03 10 40 30 10 10 0 0 20 50 10

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 5 5 10 35 40 5 0 79 10 20
2014 AO 0 4 29 29 33 4 0 65 4 24
2014 AO-03 0 0 15 31 46 8 0 83 0 13
2011 AO 0 4 27 23 42 0 4 68 4 26
2011 AO-03 0 10 30 10 50 0 0 60 10 10

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 38 14 43 5 0 0 0 5 52 21
2017 AO-03 39 30 31 0 0 0 0 0 69 10
2014 AO 33 25 33 4 4 0 0 8 59 24
2014 AO-03 38 31 23 8 0 0 0 8 69 13
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 57 19 5 9 9 0 0 76 19 21
2017 AO-03 70 20 0 0 10 0 0 90 10 10
2014 AO 71 8 0 13 4 0 4 83 17 24
2014 AO-03 69 15 0 8 0 0 8 92 8 13
2011 AO 69 8 4 4 8 0 8 83 13 26
2011 AO-03 80 10 0 0 0 0 10 100 0 10

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 24 14 14 9 28 9 0 43 42 21
2017 AO-03 51 10 10 0 20 10 0 67 22 10
2014 AO 29 37 8 8 8 0 8 73 18 24
2014 AO-03 31 31 15 15 0 0 8 67 17 13

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 30 35 10 10 10 5 0 69 21 20
2017 AO-03 61 30 0 0 10 0 0 90 10 10
2014 AO 50 29 4 4 13 0 0 79 17 24
2014 AO-03 46 31 8 8 8 0 0 77 15 13

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 30 35 10 15 10 0 0 65 25 20
2017 AO-03 61 20 0 20 0 0 0 80 20 10
2014 AO 50 38 4 4 4 0 0 87 8 24
2014 AO-03 54 31 0 8 8 0 0 85 15 13
2011 AO 50 38 4 4 4 0 0 88 8 26
2011 AO-03 60 30 0 10 0 0 0 90 10 10

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 29 38 5 9 19 0 0 67 28 21
2017 AO-03 61 20 0 20 0 0 0 80 20 10
2014 AO 62 17 4 4 4 8 0 86 9 24
2014 AO-03 54 15 8 8 0 15 0 82 9 13
2011 AO 54 27 4 8 4 4 0 84 12 26
2011 AO-03 50 20 0 20 0 10 0 78 22 10

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 15 19 19 14 24 9 0 37 42 21
2017 AO-03 31 30 10 0 20 10 0 67 22 10
2014 AO 13 29 4 16 21 17 0 50 45 24
2014 AO-03 8 31 0 15 15 31 0 56 44 13

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 39 28 9 9 14 0 0 67 24 21
2017 AO-03 70 20 0 0 10 0 0 90 10 10
2014 AO 54 21 8 17 0 0 0 75 17 24
2014 AO-03 54 23 8 15 0 0 0 77 15 13
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 28 48 9 5 9 0 0 76 14 21
2017 AO-03 59 41 0 0 0 0 0 100 0 10
2014 AO 46 42 4 4 4 0 0 87 8 24
2014 AO-03 38 46 8 0 8 0 0 85 8 13
2011 AO 23 50 12 12 4 0 0 73 15 26
2011 AO-03 40 50 10 0 0 0 0 90 0 10

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 43 28 9 5 9 5 0 75 15 21
2017 AO-03 80 20 0 0 0 0 0 100 0 10
2014 AO 62 25 4 4 4 0 0 87 8 24
2014 AO-03 69 15 8 0 8 0 0 85 8 13
2011 AO 46 23 15 12 4 0 0 69 15 26
2011 AO-03 70 20 10 0 0 0 0 90 0 10

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 39 28 14 14 5 0 0 67 19 21
2017 AO-03 70 30 0 0 0 0 0 100 0 10
2014 AO 62 29 0 4 4 0 0 92 8 24
2014 AO-03 62 31 0 0 8 0 0 92 8 13
2011 AO 48 32 12 8 0 0 0 80 8 25
2011 AO-03 50 40 0 10 0 0 0 90 10 10

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 67 24 5 0 0 0 5 95 0 21
2017 AO-03 70 20 0 0 0 0 10 100 0 10
2014 AO 78 9 4 4 0 0 4 91 5 23
2014 AO-03 77 8 8 0 0 0 8 92 0 13
2011 AO 76 4 8 0 0 4 8 91 0 25
2011 AO-03 70 10 0 0 0 10 10 100 0 10

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 43 28 14 5 5 5 0 75 10 21
2017 AO-03 61 20 20 0 0 0 0 80 0 10
2014 AO 48 31 0 9 9 4 0 82 18 23
2014 AO-03 38 38 0 8 8 8 0 83 17 13
2011 AO 38 35 12 8 8 0 0 73 15 26
2011 AO-03 30 30 30 0 10 0 0 60 10 10

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 53 28 5 5 9 0 0 81 14 21
2017 AO-03 80 10 10 0 0 0 0 90 0 10

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 48 24 14 5 9 0 0 72 14 21
2017 AO-03 70 30 0 0 0 0 0 100 0 10

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 43 24 14 9 9 0 0 67 19 21
2017 AO-03 80 20 0 0 0 0 0 100 0 10
2014 AO 71 13 8 4 4 0 0 83 8 24
2014 AO-03 69 15 15 0 0 0 0 85 0 13
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 5 53 5 14 19 5 0 60 35 21
2017 AO-03 10 61 10 0 10 10 0 78 11 10
2014 AO 29 25 8 21 8 8 0 59 32 24
2014 AO-03 15 38 15 15 0 15 0 64 18 13
2011 AO 27 42 4 12 8 8 0 75 21 26
2011 AO-03 30 40 0 10 10 10 0 78 22 10

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 5 24 9 19 43 0 0 29 61 21
2017 AO-03 10 21 20 10 39 0 0 31 49 10
2014 AO 25 33 8 17 13 4 0 61 31 24
2014 AO-03 31 31 15 15 0 8 0 67 17 13
2011 AO 31 42 4 8 15 0 0 73 23 26
2011 AO-03 30 50 0 0 20 0 0 80 20 10

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 5 9 34 14 38 0 0 14 52 21
2017 AO-03 10 0 51 0 39 0 0 10 39 10
2014 AO 13 37 17 21 8 4 0 52 31 24
2014 AO-03 15 38 31 8 0 8 0 58 8 13
2011 AO 12 38 23 19 8 0 0 50 27 26
2011 AO-03 20 40 10 20 10 0 0 60 30 10

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 14 5 34 24 19 5 0 20 45 21
2017 AO-03 10 0 61 30 0 0 0 10 30 10
2014 AO 25 21 21 4 17 13 0 52 24 24
2014 AO-03 31 23 23 0 8 15 0 64 9 13
2011 AO 19 38 19 8 12 4 0 60 20 26
2011 AO-03 40 20 20 0 10 10 0 67 11 10

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 5 19 15 19 43 0 0 24 61 21
2017 AO-03 10 10 31 20 30 0 0 20 49 10
2014 AO 25 25 13 17 13 8 0 54 32 24
2014 AO-03 23 23 23 15 0 15 0 55 18 13
2011 AO 15 54 8 12 12 0 0 69 23 26
2011 AO-03 30 50 0 0 20 0 0 80 20 10
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 5 39 14 24 19 0 0 43 43 21
2017 AO-03 10 41 20 20 10 0 0 51 30 10
2014 AO 41 29 17 4 4 4 0 74 9 24
2014 AO-03 38 31 23 0 0 8 0 75 0 13
2011 AO 42 35 8 4 8 4 0 80 12 26
2011 AO-03 30 40 0 10 10 10 0 78 22 10

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 47 39 9 5 0 0 0 86 5 21
2017 AO-03 39 51 10 0 0 0 0 90 0 10
2014 AO 67 25 4 4 0 0 0 92 4 24
2014 AO-03 62 23 8 8 0 0 0 85 8 13
2011 AO 58 31 0 8 4 0 0 88 12 26
2011 AO-03 50 40 0 0 10 0 0 90 10 10

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 28 24 14 24 9 0 0 53 33 21
2017 AO-03 39 11 20 20 10 0 0 51 30 10
2014 AO 46 21 4 21 4 4 0 69 26 24
2014 AO-03 46 23 0 23 0 8 0 75 25 13
2011 AO 46 27 8 8 0 8 4 83 9 26
2011 AO-03 50 40 0 10 0 0 0 90 10 10

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 19 24 38 9 9 0 0 43 19 21
2017 AO-03 30 21 49 0 0 0 0 51 0 10
2014 AO 33 29 17 4 8 4 4 68 14 24
2014 AO-03 31 23 15 8 8 8 8 64 18 13
2011 AO 23 42 23 4 0 4 4 71 4 26
2011 AO-03 10 40 40 0 0 10 0 56 0 10

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 24 19 14 9 24 9 0 48 37 21
2017 AO-03 31 20 10 10 20 10 0 56 33 10
2014 AO 41 21 4 8 13 8 4 71 24 24
2014 AO-03 38 23 8 8 8 15 0 73 18 13
2011 AO 31 35 4 4 15 8 4 74 22 26
2011 AO-03 40 20 0 10 10 20 0 75 25 10

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 19 43 9 9 14 0 5 65 25 21
2017 AO-03 20 51 0 0 20 0 10 78 22 10
2014 AO 71 8 0 8 4 8 0 86 14 24
2014 AO-03 77 8 0 0 8 8 0 92 8 13

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 39 38 5 14 0 0 5 80 15 21
2017 AO-03 41 39 0 10 0 0 10 89 11 10
2014 AO 71 8 4 4 4 8 0 86 9 24
2014 AO-03 77 8 0 0 8 8 0 92 8 13
2011 AO 65 8 19 0 4 0 4 76 4 26
2011 AO-03 70 0 20 0 0 0 10 78 0 10

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 9 24 5 19 43 0 0 34 61 21
2017 AO-03 20 21 10 20 30 0 0 41 49 10
2014 AO 13 21 29 25 13 0 0 33 38 24
2014 AO-03 15 23 31 31 0 0 0 38 31 13
2011 AO 15 12 35 19 19 0 0 27 38 26
2011 AO-03 10 30 30 20 10 0 0 40 30 10

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 0 15 24 9 47 0 5 16 60 21
2017 AO-03 0 11 39 10 39 0 0 11 49 10
2014 AO 25 33 4 13 17 8 0 64 32 24
2014 AO-03 38 23 0 15 8 15 0 73 27 13
2011 AO 12 27 23 27 12 0 0 38 38 26
2011 AO-03 0 60 20 10 10 0 0 60 20 10

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 10 24 14 28 24 0 0 34 52 21
2017 AO-03 21 20 0 39 20 0 0 41 59 10

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 20 43 24 0 9 5 0 65 10 21
2017 AO-03 31 49 10 0 10 0 0 80 10 10
2014 AO 41 17 13 8 4 17 0 70 15 24
2014 AO-03 46 8 8 8 8 23 0 70 20 13

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 24 33 14 5 19 5 0 60 25 21
2017 AO-03 31 49 10 0 10 0 0 80 10 10
2014 AO 46 21 8 8 0 17 0 80 10 24
2014 AO-03 38 31 8 0 0 23 0 90 0 13
2011 AO 46 23 12 8 4 8 0 75 13 26
2011 AO-03 50 20 10 0 0 20 0 88 0 10

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 30 30 15 15 10 0 0 60 25 20
2017 AO-03 30 51 20 0 0 0 0 80 0 10
2014 AO 54 33 13 0 0 0 0 87 0 24
2014 AO-03 62 31 8 0 0 0 0 92 0 13
2011 AO 58 23 15 4 0 0 0 81 4 26
2011 AO-03 60 20 20 0 0 0 0 80 0 10

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 19 15 14 24 28 0 0 34 52 21
2017 AO-03 30 11 20 39 0 0 0 41 39 10
2014 AO 46 38 0 13 4 0 0 83 17 24
2014 AO-03 38 54 0 8 0 0 0 92 8 13
2011 AO 35 46 8 8 0 4 0 84 8 26
2011 AO-03 40 40 0 20 0 0 0 80 20 10

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 24 24 5 24 24 0 0 48 47 21
2017 AO-03 41 20 10 30 0 0 0 61 30 10
2014 AO 41 46 0 13 0 0 0 87 13 24
2014 AO-03 31 69 0 0 0 0 0 100 0 13
2011 AO 48 28 12 12 0 0 0 76 12 25

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 28 24 24 9 5 9 0 58 16 21
2017 AO-03 39 21 39 0 0 0 0 61 0 10
2014 AO 41 33 17 8 0 0 0 75 8 24
2014 AO-03 38 38 15 8 0 0 0 77 8 13
2011 AO 58 15 12 8 0 4 4 79 8 26
2011 AO-03 40 20 10 20 0 10 0 67 22 10
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 AO 14 39 47 21
2017 AO-03 0 51 49 10
2014 AO 29 54 16 24
2014 AO-03 23 69 8 13
2011 AO 15 65 19 26
2011 AO-03 20 60 20 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AO 33 67 21

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 10 5 24 9 19 28 5 22 42 21
2017 AO-03 21 0 20 20 10 30 0 30 42 10
2014 AO 25 12 21 0 8 21 13 56 13 24
2014 AO-03 31 15 15 0 0 31 8 75 0 13

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 15 24 19 14 19 9 0 43 37 21
2017 AO-03 21 30 20 10 10 10 0 56 22 10
2014 AO 29 25 17 13 4 13 0 62 19 24
2014 AO-03 31 23 23 8 0 15 0 64 9 13
2011 AO 35 38 15 4 0 8 0 79 4 26
2011 AO-03 50 30 10 0 0 10 0 89 0 10
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 39 47 0 5 5 0 5 90 10 21
2017 AO-03 41 49 0 10 0 0 0 90 10 10
2014 AO 41 46 0 0 0 0 13 100 0 24
2014 AO-03 38 62 0 0 0 0 0 100 0 13
2011 AO 46 46 0 0 0 0 8 100 0 26
2011 AO-03 40 60 0 0 0 0 0 100 0 10

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 5 9 24 28 9 24 0 19 50 21
2017 AO-03 10 0 21 49 0 20 0 12 61 10
2014 AO 13 25 16 4 13 8 21 53 24 24
2014 AO-03 8 38 8 8 15 15 8 60 30 13
2011 AO 4 27 19 15 8 23 4 42 32 26
2011 AO-03 0 50 10 10 10 20 0 63 25 10

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 28 43 15 5 5 0 5 74 10 21
2017 AO-03 39 39 21 0 0 0 0 79 0 10
2014 AO 62 17 8 0 0 0 13 90 0 24
2014 AO-03 69 23 8 0 0 0 0 92 0 13
2011 AO 65 15 4 8 0 0 8 88 8 26
2011 AO-03 70 30 0 0 0 0 0 100 0 10

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 9 28 29 19 5 5 5 42 26 21
2017 AO-03 10 30 41 20 0 0 0 39 20 10
2014 AO 41 33 8 4 0 0 13 86 5 24
2014 AO-03 46 38 8 8 0 0 0 85 8 13
2011 AO 62 4 4 12 8 4 8 74 22 26
2011 AO-03 70 10 0 10 10 0 0 80 20 10
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AO-03 0 100 10
2014 AO 0 100 23
2014 AO-03 0 100 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 5 9 34 5 5 33 9 25 16 21
2017 AO-03 0 10 31 10 0 39 10 19 19 10
2014 AO 21 13 25 4 0 25 13 54 7 24
2014 AO-03 23 15 15 0 0 38 8 71 0 13

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 9 38 29 5 5 9 5 55 11 21
2017 AO-03 10 39 11 10 0 20 10 70 14 10
2014 AO 37 25 8 4 4 17 4 79 11 24
2014 AO-03 31 31 8 0 0 31 0 89 0 13
2011 AO 38 31 8 8 0 15 0 82 9 26
2011 AO-03 40 30 0 0 0 30 0 100 0 10
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 38 43 9 9 0 0 0 81 9 21
2017 AO-03 20 70 10 0 0 0 0 90 0 10

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 14 19 29 19 19 0 0 33 38 21
2017 AO-03 20 30 21 20 10 0 0 49 30 10

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 14 24 15 9 38 0 0 38 47 21
2017 AO-03 30 30 11 0 30 0 0 59 30 10

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 14 24 20 14 28 0 0 38 43 21
2017 AO-03 10 30 31 10 20 0 0 39 30 10

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 40 35 5 10 0 10 0 83 11 20

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 24 38 14 10 14 0 0 61 24 21
2017 AO-03 49 30 10 11 0 0 0 79 11 10

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 19 24 20 28 5 5 0 45 35 21
2017 AO-03 30 30 21 20 0 0 0 59 20 10

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 5 24 34 28 9 0 0 28 38 21
2017 AO-03 10 39 41 0 10 0 0 49 10 10

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 9 28 34 19 9 0 0 38 28 21
2017 AO-03 20 30 31 10 10 0 0 49 20 10

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 24 33 14 20 9 0 0 57 29 21
2017 AO-03 30 10 20 31 10 0 0 39 41 10

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 47 29 19 5 0 0 0 76 5 21
2017 AO-03 49 31 20 0 0 0 0 80 0 10

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 62 9 9 5 9 5 0 75 15 21
2017 AO-03 80 10 0 0 10 0 0 90 10 10

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 48 38 5 5 5 0 0 86 9 21
2017 AO-03 80 10 0 0 10 0 0 90 10 10

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 40 25 20 0 15 0 0 65 15 20
2017 AO-03 70 20 10 0 0 0 0 90 0 10

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 62 14 5 0 5 0 14 89 6 21
2017 AO-03 80 0 0 0 0 0 20 100 0 10

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 67 19 9 0 5 0 0 86 5 21
2017 AO-03 80 10 10 0 0 0 0 90 0 10

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 81 14 0 0 5 0 0 95 5 21
2017 AO-03 90 10 0 0 0 0 0 100 0 10

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 40 45 15 0 0 0 0 85 0 20

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 5 24 34 14 24 0 0 28 38 21
2017 AO-03 10 30 41 20 0 0 0 39 20 10

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 20 35 26 15 5 0 0 20 55 20

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 9 53 9 9 19 0 0 62 28 21
2017 AO-03 20 51 10 20 0 0 0 70 20 10

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 14 10 28 19 28 0 0 24 47 21
2017 AO-03 30 11 30 30 0 0 0 41 30 10
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 33 29 19 0 5 14 0 39 61 21
2017 AO-03 20 61 10 0 0 10 0 22 78 10

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 AO 19 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AO 27 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AO 18 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 AO 45 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 AO 0 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 AO 36 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 AO 0 70 10 10 10 0 10

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 19 36 18 18 0 0 9 61 20 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AO 0 27 28 9 27 9 0 30 39 11
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