2017 Public Service Employee Survey Results for Shared Services Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 40 8 13 3 0 0 77 15 101
2017 Non-shift worker 24 48 7 14 7 0 0 72 21 3216
2014 Shift worker 29 47 9 9 6 0 0 76 15 175
2014 Non-shift worker 24 41 7 18 10 0 0 65 28 3980

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 35 6 2 2 1 0 90 4 100
2017 Non-shift worker 58 26 8 3 2 1 1 86 6 3215
2014 Shift worker 45 37 8 7 3 0 0 82 10 175
2014 Non-shift worker 57 25 8 5 2 1 2 84 8 3981

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 27 8 14 6 0 1 71 21 101
2017 Non-shift worker 54 23 8 9 5 0 1 77 15 3221
2014 Shift worker 43 27 8 15 7 0 0 70 21 175
2014 Non-shift worker 51 24 9 10 5 0 1 76 15 3976

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 38 6 8 5 0 0 81 14 101
2017 Non-shift worker 39 38 9 9 6 0 0 77 14 3222
2014 Shift worker 40 38 8 9 6 0 0 78 15 175
2014 Non-shift worker 39 36 9 10 7 0 0 75 16 3979

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 28 10 16 17 0 0 57 33 101
2017 Non-shift worker 20 35 16 15 13 0 1 55 28 3222
2014 Shift worker 19 32 16 19 12 0 1 52 32 175
2014 Non-shift worker 14 27 16 21 22 0 1 41 43 3980

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 43 13 7 8 0 0 72 15 101
2017 Non-shift worker 35 41 12 7 5 0 0 77 12 3219
2014 Shift worker 34 35 19 7 5 0 0 69 12 175
2014 Non-shift worker 33 39 14 8 6 0 0 72 14 3980

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 40 10 8 5 0 0 76 14 101
2017 Non-shift worker 42 38 10 6 4 0 0 80 10 3214
2014 Shift worker 39 37 14 6 3 0 1 77 9 175
2014 Non-shift worker 38 40 10 8 5 0 0 78 13 3978

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 40 7 5 6 0 0 82 11 101
2017 Non-shift worker 40 41 11 6 2 0 0 81 8 3212
2014 Shift worker 34 47 9 5 4 0 1 81 10 175
2014 Non-shift worker 36 39 14 8 4 1 0 75 11 3975

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 30 14 11 4 1 4 69 16 101
2017 Non-shift worker 43 33 11 8 5 0 0 77 12 3216
2014 Shift worker 31 36 17 9 3 2 1 69 13 175
2014 Non-shift worker 36 34 14 9 6 0 1 70 15 3976

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 20 5 6 12 5 9 73 21 101
2017 Non-shift worker 36 24 12 9 9 2 9 68 19 3210
2014 Shift worker 41 33 8 9 7 1 2 76 16 175
2014 Non-shift worker 34 25 11 10 10 2 8 66 22 3978

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 33 16 11 9 0 0 64 20 100
2017 Non-shift worker 27 42 13 10 8 0 0 69 18 3220
2014 Shift worker 24 49 17 7 3 0 0 73 10 175
2014 Non-shift worker 20 41 16 12 10 0 0 62 22 3980

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 34 16 9 12 0 0 63 22 101
2017 Non-shift worker 24 34 19 12 10 0 0 59 22 3221
2014 Shift worker 17 38 25 12 8 0 0 55 20 175
2014 Non-shift worker 19 35 19 15 12 0 0 54 27 3977

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 37 16 17 5 0 0 62 22 101
2017 Non-shift worker 20 37 18 14 10 0 0 58 24 3219

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 37 13 6 3 1 0 77 9 101
2017 Non-shift worker 32 38 14 9 6 1 0 71 15 3222
2014 Shift worker 37 43 14 5 1 0 0 80 6 174
2014 Non-shift worker 28 39 14 10 8 1 0 68 18 3976

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 42 14 13 8 0 0 65 21 101
2017 Non-shift worker 24 36 17 12 10 1 0 61 22 3223

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 39 11 2 5 0 0 82 7 100
2017 Non-shift worker 43 36 12 5 4 0 0 79 8 3211
2014 Shift worker 52 37 9 0 2 0 0 89 2 175
2014 Non-shift worker 51 31 10 4 3 0 0 82 8 3979

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 41 15 7 5 1 1 72 13 100
2017 Non-shift worker 28 40 13 11 7 0 0 68 19 3212
2014 Shift worker 15 40 23 14 7 0 1 56 21 175
2014 Non-shift worker 19 39 15 14 12 0 0 59 26 3977

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 37 18 5 6 0 0 71 11 100
2017 Non-shift worker 32 35 17 9 7 0 0 67 16 3213
2014 Shift worker 24 37 21 12 6 0 0 61 18 175
2014 Non-shift worker 25 36 17 12 10 0 0 61 22 3975

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 39 12 11 9 0 0 69 20 100
2017 Non-shift worker 28 35 17 12 8 0 0 64 20 3217
2014 Shift worker 28 42 18 8 5 0 0 70 13 175
2014 Non-shift worker 23 35 18 13 11 0 0 58 24 3972

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 46 9 5 5 0 0 81 11 100
2017 Non-shift worker 32 38 14 9 6 0 0 71 15 3215
2014 Shift worker 33 47 15 4 2 0 0 79 6 175
2014 Non-shift worker 29 40 15 10 6 0 0 69 16 3977

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 38 8 0 0 0 1 92 0 101
2017 Non-shift worker 33 37 16 7 6 0 1 71 13 3219
2014 Shift worker 50 34 9 3 0 0 3 87 4 175
2014 Non-shift worker 32 35 18 8 6 0 1 68 14 3978

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 28 40 11 3 1 6 15 42 100
2017 Non-shift worker 16 29 34 13 5 1 2 19 46 3206
2014 Shift worker 10 31 35 13 7 1 3 21 43 173
2014 Non-shift worker 20 34 30 10 4 1 2 14 55 3969

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 24 29 12 9 1 8 23 45 100
2017 Non-shift worker 24 28 27 10 6 2 2 17 54 3205
2014 Shift worker 20 33 27 8 5 5 3 14 57 174
2014 Non-shift worker 31 30 23 8 5 2 1 13 64 3971

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 23 24 20 5 2 9 28 46 100
2017 Non-shift worker 30 30 23 9 4 2 2 14 62 3211
2014 Shift worker 23 26 28 9 7 3 2 18 53 175
2014 Non-shift worker 35 29 22 8 3 2 2 11 66 3967

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 17 27 19 18 4 9 43 25 98
2017 Non-shift worker 16 21 33 20 7 1 2 28 38 3199
2014 Shift worker 11 12 30 27 12 3 5 43 25 172
2014 Non-shift worker 17 21 32 20 7 1 2 28 39 3959

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 26 22 13 13 3 6 28 47 99
2017 Non-shift worker 22 27 27 13 7 2 3 21 51 3198
2014 Shift worker 24 20 27 18 5 2 4 24 47 175
2014 Non-shift worker 29 27 24 11 5 1 3 17 59 3965

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 17 26 8 14 6 11 26 43 99
2017 Non-shift worker 16 22 25 19 10 3 4 31 42 3199
2014 Shift worker 13 19 22 22 12 6 6 38 37 175
2014 Non-shift worker 16 19 25 21 11 3 5 35 37 3960

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 9 21 34 19 6 5 6 28 34 101
2017 Non-shift worker 28 26 27 10 5 2 2 15 56 3203
2014 Shift worker 10 22 35 18 7 5 3 28 35 175
2014 Non-shift worker 27 27 28 10 4 2 2 15 56 3974
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 23 6 7 7 1 6 78 16 101
2017 Non-shift worker 58 21 8 6 4 0 2 81 11 3221
2014 Shift worker 53 22 12 6 4 0 3 78 10 175
2014 Non-shift worker 61 19 7 6 4 0 3 82 10 3979

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 34 11 6 7 6 9 72 15 101
2017 Non-shift worker 30 29 17 7 6 6 6 66 15 3220
2014 Shift worker 30 29 22 6 6 3 3 63 13 175
2014 Non-shift worker 34 30 15 7 6 4 4 70 14 3978

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 27 6 7 6 1 3 80 14 101
2017 Non-shift worker 45 30 11 7 5 1 1 77 12 3217
2014 Shift worker 45 30 15 5 5 1 1 75 10 175
2014 Non-shift worker 46 29 10 8 6 1 0 76 14 3979

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 39 8 8 10 0 1 73 19 101
2017 Non-shift worker 29 34 15 11 7 3 2 66 18 3218
2014 Shift worker 21 37 19 15 4 3 2 61 20 175
2014 Non-shift worker 24 38 14 12 6 3 2 66 19 3979

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 24 16 5 12 7 3 63 19 101
2017 Non-shift worker 26 25 16 11 8 12 2 59 22 3212
2014 Shift worker 15 26 20 16 9 10 3 48 29 175
2014 Non-shift worker 23 26 18 11 9 10 3 56 23 3978

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 21 18 8 15 13 3 50 28 101
2017 Non-shift worker 13 20 21 13 10 19 3 43 30 3214
2014 Shift worker 9 19 27 19 14 10 2 32 37 175
2014 Non-shift worker 11 21 22 15 13 14 4 39 34 3979

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 33 3 6 1 0 1 90 7 101
2017 Non-shift worker 46 37 9 5 2 1 0 84 8 3208
2014 Shift worker 37 40 15 6 2 0 0 77 8 175
2014 Non-shift worker 43 40 9 5 2 1 0 84 8 3979
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 31 10 6 12 1 3 71 19 101
2017 Non-shift worker 39 33 13 8 5 1 1 73 14 3218
2014 Shift worker 33 37 17 7 2 1 2 73 10 175
2014 Non-shift worker 35 34 15 9 6 1 0 70 15 3980

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 38 9 2 11 0 3 78 13 101
2017 Non-shift worker 46 30 11 6 4 2 1 78 10 3221
2014 Shift worker 41 30 16 4 5 3 1 74 9 175
2014 Non-shift worker 41 31 13 6 5 2 1 74 12 3980

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 30 10 7 9 1 4 74 16 101
2017 Non-shift worker 43 33 11 7 5 1 1 76 13 3223
2014 Shift worker 39 34 13 6 5 1 1 76 11 175
2014 Non-shift worker 38 35 11 9 6 1 0 73 15 3978

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 74 17 3 0 2 0 4 94 2 101
2017 Non-shift worker 75 15 4 2 3 0 1 91 5 3221
2014 Shift worker 68 19 7 3 1 1 1 88 4 174
2014 Non-shift worker 73 15 5 2 3 0 2 90 5 3978

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 15 8 6 4 4 10 80 11 100
2017 Non-shift worker 57 24 7 4 4 3 2 85 8 3215
2014 Shift worker 36 30 12 4 5 4 9 77 10 175
2014 Non-shift worker 50 25 9 4 5 4 3 81 10 3979

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 30 5 3 3 0 3 88 7 101
2017 Non-shift worker 57 26 8 4 3 1 0 85 7 3218

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 27 11 1 4 1 4 83 5 101
2017 Non-shift worker 56 23 11 4 3 2 0 81 7 3219

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 31 10 7 6 0 3 77 13 100
2017 Non-shift worker 52 26 11 6 4 1 0 79 10 3218
2014 Shift worker 42 37 10 5 4 1 1 81 9 175
2014 Non-shift worker 47 29 11 7 6 0 0 76 13 3977
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 67 8 0 8 0 0 83 8 12
2017 Non-shift worker 23 32 20 8 4 5 8 63 14 932
2014 Shift worker 27 28 34 6 6 0 0 55 11 18
2014 Non-shift worker 22 32 19 10 7 4 6 60 19 1138

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 28 17 4 7 10 3 67 13 101
2017 Non-shift worker 21 27 21 10 7 13 0 56 20 3223
2014 Shift worker 21 27 24 11 6 10 1 54 19 175
2014 Non-shift worker 19 30 22 9 8 13 0 56 19 3979

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 25 18 11 10 3 4 57 23 101
2017 Non-shift worker 17 25 21 18 15 3 0 44 34 3223
2014 Shift worker 17 24 28 14 11 5 1 44 26 175
2014 Non-shift worker 13 25 22 19 17 4 0 40 38 3979

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 20 24 11 11 9 3 48 25 100
2017 Non-shift worker 12 22 23 19 18 7 0 36 39 3215
2014 Shift worker 12 22 27 18 13 7 1 37 33 174
2014 Non-shift worker 8 20 23 22 20 6 0 30 46 3976

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 22 18 5 11 12 3 60 19 100
2017 Non-shift worker 15 25 18 17 19 7 0 43 38 3220
2014 Shift worker 15 19 25 18 14 9 1 37 36 175
2014 Non-shift worker 11 21 20 17 21 9 0 35 43 3975

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 31 18 9 9 8 3 60 20 100
2017 Non-shift worker 13 26 19 20 18 4 0 40 40 3221
2014 Shift worker 16 28 18 25 8 4 1 46 35 175
2014 Non-shift worker 9 24 20 22 22 4 0 34 46 3976
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 42 18 3 7 2 1 71 10 100
2017 Non-shift worker 17 36 22 14 9 1 0 54 24 3221
2014 Shift worker 20 39 23 11 3 3 1 62 15 175
2014 Non-shift worker 19 37 20 13 10 1 0 56 24 3979

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 44 13 3 4 5 1 78 8 100
2017 Non-shift worker 28 40 18 5 3 5 0 72 9 3213
2014 Shift worker 25 42 19 5 2 5 1 72 7 175
2014 Non-shift worker 26 41 17 6 3 6 1 72 10 3976

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 32 10 10 9 7 1 68 21 101
2017 Non-shift worker 30 35 14 9 6 4 1 69 16 3217
2014 Shift worker 18 41 17 12 4 5 3 65 17 175
2014 Non-shift worker 26 35 14 12 7 5 1 65 20 3973

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 25 26 6 9 10 5 51 19 101
2017 Non-shift worker 20 31 22 12 7 7 2 55 21 3221
2014 Shift worker 11 25 27 13 8 11 4 43 25 175
2014 Non-shift worker 12 26 26 14 11 9 2 42 28 3976

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 23 20 6 12 12 3 56 21 101
2017 Non-shift worker 16 22 21 12 13 13 3 45 30 3215
2014 Shift worker 13 22 25 11 11 13 4 43 27 174
2014 Non-shift worker 12 22 20 15 15 13 3 40 35 3978

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 28 6 5 5 3 12 81 12 101
2017 Non-shift worker 48 27 11 7 3 2 2 78 10 3214
2014 Shift worker 39 27 15 11 2 3 3 70 14 175
2014 Non-shift worker 47 27 11 6 3 2 3 78 10 3977

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 30 6 3 5 4 4 84 9 101
2017 Non-shift worker 52 24 10 4 2 5 3 83 6 3214
2014 Shift worker 42 27 15 7 3 4 3 73 10 175
2014 Non-shift worker 47 24 13 3 3 7 4 79 7 3977

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 29 13 12 11 7 4 61 25 100
2017 Non-shift worker 19 28 20 15 14 3 0 49 31 3220
2014 Shift worker 17 24 20 20 14 4 1 44 36 175
2014 Non-shift worker 11 23 19 21 21 3 1 36 44 3975

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 29 11 9 14 7 2 62 26 101
2017 Non-shift worker 19 25 15 15 21 3 2 46 38 3218
2014 Shift worker 16 21 21 22 14 3 2 40 38 175
2014 Non-shift worker 10 21 16 19 30 3 2 33 51 3979

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 30 25 6 5 11 2 59 13 101
2017 Non-shift worker 18 33 25 11 7 5 0 54 20 3220

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 36 14 6 4 8 3 73 11 101
2017 Non-shift worker 31 31 21 5 3 8 1 68 9 3214
2014 Shift worker 38 30 19 2 3 8 0 74 5 175
2014 Non-shift worker 32 32 18 3 4 10 1 72 8 3977

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 34 10 1 3 7 1 84 4 101
2017 Non-shift worker 32 39 17 4 2 5 0 75 7 3215
2014 Shift worker 38 34 14 3 3 8 0 78 6 175
2014 Non-shift worker 33 36 16 5 3 7 0 74 9 3977

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 35 6 5 4 2 1 84 10 101
2017 Non-shift worker 34 40 15 7 4 1 0 74 11 3218
2014 Shift worker 38 41 12 5 3 1 0 80 8 174
2014 Non-shift worker 35 36 15 7 5 1 0 73 12 3976

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 28 13 9 13 0 1 64 22 100
2017 Non-shift worker 19 26 22 16 17 1 0 45 33 3213
2014 Shift worker 25 29 26 14 5 1 0 54 19 175
2014 Non-shift worker 13 26 22 18 19 1 0 40 37 3979

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 35 10 10 13 0 1 66 24 100
2017 Non-shift worker 18 28 21 17 16 1 0 46 33 3210
2014 Shift worker 24 31 26 13 5 1 1 55 19 175
2014 Non-shift worker 14 28 21 19 18 0 0 42 37 3977

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 19 14 10 17 5 1 56 30 101
2017 Non-shift worker 18 22 22 15 18 4 1 43 35 3219
2014 Shift worker 23 26 18 16 8 8 2 54 26 175
2014 Non-shift worker 16 20 22 17 20 4 1 38 39 3976
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 27 39 33 101
2017 Non-shift worker 29 32 39 3219
2014 Shift worker 22 38 40 173
2014 Non-shift worker 31 29 40 3979

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 3 32 41 0 25 0 26
2017 Non-shift worker 17 26 43 5 3 5 940
2014 Shift worker 8 35 42 8 9999 7 38
2014 Non-shift worker 15 23 46 8 9999 8 1248
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 9 91 101
2017 Non-shift worker 14 86 3216
2014 Shift worker 16 84 174
2014 Non-shift worker 14 86 3972

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 46 445
2014 Shift worker 57 28
2014 Non-shift worker 45 561

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 61 445
2014 Shift worker 72 28
2014 Non-shift worker 66 561

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 445
2014 Non-shift worker 6 561

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 445
2014 Non-shift worker 11 561

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 445
2014 Non-shift worker 2 561

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 445
2014 Non-shift worker 4 561

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 39 445
2014 Shift worker 36 28
2014 Non-shift worker 45 562

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 41 445
2014 Shift worker 60 28
2014 Non-shift worker 48 562

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 42 445
2014 Shift worker 29 28
2014 Non-shift worker 48 562

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 36 445
2014 Shift worker 40 28
2014 Non-shift worker 43 562

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 445
2014 Shift worker 17 28
2014 Non-shift worker 33 562

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 58 445
2014 Shift worker 57 28
2014 Non-shift worker 63 562

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 34 445
2014 Shift worker 33 28
2014 Non-shift worker 37 562

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 445
2014 Non-shift worker 1 562

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 445
2014 Shift worker 0 28
2014 Non-shift worker 5 562

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 445
2014 Non-shift worker 13 562

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 47 445
2014 Shift worker 54 28
2014 Non-shift worker 46 562

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 445
2014 Shift worker 18 28
2014 Non-shift worker 32 562

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 445
2014 Shift worker 19 28
2014 Non-shift worker 12 562

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 54 445
2014 Shift worker 60 28
2014 Non-shift worker 51 563

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 445
2014 Non-shift worker 32 563

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 445
2014 Non-shift worker 11 563

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 445
2014 Shift worker 18 28
2014 Non-shift worker 21 563

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 445
2014 Non-shift worker 9 563

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 445
2014 Non-shift worker 6 563

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 445
2014 Non-shift worker 16 563

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 445
2014 Non-shift worker 13 563

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 25 445
2014 Shift worker 21 28
2014 Non-shift worker 24 563

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 425
2014 Shift worker 29 27
2014 Non-shift worker 9 529

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 425
2014 Shift worker 17 27
2014 Non-shift worker 16 529

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 425
2014 Shift worker 19 27
2014 Non-shift worker 8 529

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 425
2014 Non-shift worker 7 529

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 425
2014 Non-shift worker 10 529

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 425
2014 Non-shift worker 9 529

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 425
2014 Non-shift worker 21 529

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 425
2014 Shift worker 22 27
2014 Non-shift worker 11 529

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 425
2014 Shift worker 18 27
2014 Non-shift worker 11 529

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 25 425
2014 Shift worker 18 27
2014 Non-shift worker 26 529

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 425
2014 Non-shift worker 10 529

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 44 425
2014 Shift worker 26 27
2014 Non-shift worker 44 529

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 425
2014 Shift worker 0 27
2014 Non-shift worker 3 529

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 51 425
2014 Shift worker 40 27
2014 Non-shift worker 57 529

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 425

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 425
2014 Non-shift worker 13 529

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 90 10 10
2017 Non-shift worker 86 14 443

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 15 21 0 6 21 14 58 9 100
2017 Non-shift worker 14 15 21 4 5 32 10 49 15 3219
2014 Shift worker 14 20 21 5 3 28 8 54 14 175
2014 Non-shift worker 12 13 23 4 5 33 9 44 16 3976

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 24 16 3 6 14 5 71 10 101
2017 Non-shift worker 23 27 22 5 3 18 2 63 10 3219
2014 Shift worker 21 27 24 5 3 17 2 59 11 175
2014 Non-shift worker 18 24 24 5 4 23 2 56 12 3978
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 32 13 3 12 5 11 66 18 101
2017 Non-shift worker 28 51 10 4 2 2 4 83 6 3219
2014 Shift worker 18 46 23 6 1 4 3 69 7 175
2014 Non-shift worker 27 52 10 4 2 1 4 84 6 3977

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 14 18 8 9 18 18 45 26 99
2017 Non-shift worker 10 21 25 6 5 24 9 46 17 3213
2014 Shift worker 8 19 30 9 5 22 7 38 20 175
2014 Non-shift worker 7 18 26 9 6 24 10 38 23 3974

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 22 11 3 4 12 11 77 9 100
2017 Non-shift worker 40 32 10 2 2 9 4 83 5 3220
2014 Shift worker 30 36 16 4 0 12 3 77 4 175
2014 Non-shift worker 37 33 12 3 2 9 4 81 5 3978

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 21 12 4 4 14 10 74 11 100
2017 Non-shift worker 28 32 16 4 2 14 4 73 7 3216
2014 Shift worker 20 36 19 3 3 16 3 70 7 175
2014 Non-shift worker 25 30 17 5 3 16 4 68 10 3973
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 5 95 101
2017 Non-shift worker 7 93 3215
2014 Shift worker 7 93 175
2014 Non-shift worker 7 93 3970

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 38 218
2014 Shift worker 46 13
2014 Non-shift worker 32 283

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 75 218
2014 Shift worker 92 13
2014 Non-shift worker 80 283

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 218
2014 Shift worker 0 13
2014 Non-shift worker 3 283

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 218
2014 Non-shift worker 12 283

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 218
2014 Non-shift worker 3 283

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 218
2014 Non-shift worker 13 283

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 213
2014 Non-shift worker 15 284

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 213
2014 Shift worker 54 13
2014 Non-shift worker 17 284

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 213
2014 Non-shift worker 9 284

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 213
2014 Non-shift worker 4 284

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 22 213
2014 Non-shift worker 22 284

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 22 213
2014 Non-shift worker 23 284

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 213
2014 Shift worker 0 13
2014 Non-shift worker 2 284

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 213
2014 Shift worker 0 13
2014 Non-shift worker 6 284

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 213
2014 Shift worker 0 13
2014 Non-shift worker 14 284

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 213
2014 Non-shift worker 19 284

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 32 213
2014 Shift worker 38 13
2014 Non-shift worker 36 284

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 216
2014 Non-shift worker 28 284

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 216
2014 Non-shift worker 17 284

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 216
2014 Non-shift worker 8 284

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 216
2014 Shift worker 0 13
2014 Non-shift worker 15 284

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 216
2014 Shift worker 0 13
2014 Non-shift worker 4 284

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 216
2014 Shift worker 0 13
2014 Non-shift worker 3 284

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 216
2014 Non-shift worker 9 284

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 216
2014 Non-shift worker 12 284

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 48 216
2014 Non-shift worker 52 284

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 199
2014 Non-shift worker 2 275

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 199
2014 Non-shift worker 9 275

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 199
2014 Non-shift worker 3 275

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 199
2014 Non-shift worker 6 275

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 199
2014 Non-shift worker 16 275

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 199
2014 Non-shift worker 12 275

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 199
2014 Shift worker 39 13
2014 Non-shift worker 11 275

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 199
2014 Non-shift worker 23 275

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 199
2014 Non-shift worker 12 275

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 41 199
2014 Non-shift worker 42 275

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 64 199
2014 Shift worker 54 13
2014 Non-shift worker 64 275

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 199

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 199
2014 Non-shift worker 15 275

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 87 13 219

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 15 19 1 4 26 8 64 8 101
2017 Non-shift worker 14 15 22 2 3 36 8 52 9 3214
2014 Shift worker 17 17 23 4 3 29 7 53 11 175
2014 Non-shift worker 12 13 23 3 3 38 8 47 10 3977

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 23 15 2 2 19 4 75 5 100
2017 Non-shift worker 24 27 21 3 2 21 2 66 7 3216
2014 Shift worker 25 26 20 4 2 21 2 67 7 175
2014 Non-shift worker 19 24 23 3 3 26 2 61 8 3975
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 24 14 11 31 1 3 43 43 101
2017 Non-shift worker 20 25 21 15 16 0 2 46 32 3215

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 21 31 6 7 0 3 55 13 101
2017 Non-shift worker 19 27 26 16 11 0 1 46 27 3214

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 22 20 8 6 1 8 63 15 100
2017 Non-shift worker 20 27 24 16 11 0 1 48 27 3206

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 17 26 10 18 3 4 42 30 101
2017 Non-shift worker 16 22 23 19 17 1 1 40 37 3213

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 13 14 6 13 1 8 63 21 100
2017 Non-shift worker 40 27 14 7 5 1 7 72 13 3211

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 21 21 15 7 2 4 54 23 101
2017 Non-shift worker 33 29 21 10 6 0 1 63 16 3211

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 25 18 8 7 3 4 64 17 101
2017 Non-shift worker 24 31 23 12 7 1 2 56 20 3204

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 22 26 11 7 2 3 53 19 101
2017 Non-shift worker 16 28 23 19 11 1 1 45 31 3209

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 22 24 10 10 1 4 54 21 101
2017 Non-shift worker 20 28 22 17 12 1 1 49 29 3209

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 32 15 14 3 1 3 66 18 101
2017 Non-shift worker 27 32 21 11 7 1 2 60 18 3204

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 20 9 4 4 0 4 82 8 100
2017 Non-shift worker 58 22 11 4 3 0 2 82 7 3216

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 77 7 1 2 3 5 6 94 5 100
2017 Non-shift worker 74 10 5 3 3 1 3 88 6 3215

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 19 6 3 4 1 4 86 7 100
2017 Non-shift worker 62 22 8 3 2 1 2 87 5 3211

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 14 11 6 3 1 4 79 10 99
2017 Non-shift worker 64 18 8 4 4 1 2 84 8 3216

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 67 8 2 2 2 3 17 93 4 100
2017 Non-shift worker 59 12 5 2 1 1 21 91 4 3214

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 14 3 1 2 3 8 94 3 100
2017 Non-shift worker 63 19 8 2 1 1 6 87 4 3195

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 16 14 4 9 1 4 71 14 100
2017 Non-shift worker 62 18 8 4 4 1 3 83 9 3217

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 22 9 2 4 1 9 84 6 100
2017 Non-shift worker 54 26 12 4 2 0 2 82 6 3212

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 28 36 13 4 0 1 45 18 101
2017 Non-shift worker 10 28 39 16 7 1 0 38 23 3220

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 18 37 23 17 0 1 41 22 100
2017 Non-shift worker 9 22 37 22 9 0 0 31 31 3213

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 33 17 6 12 12 1 60 21 100
2017 Non-shift worker 12 32 25 12 7 11 0 49 22 3218

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 35 19 6 12 6 1 59 20 101
2017 Non-shift worker 13 33 22 16 11 4 0 49 28 3219
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 11 89 100
2017 Non-shift worker 16 84 3215
2014 Shift worker 11 89 174
2014 Non-shift worker 13 87 3970

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 69 31 12
2017 Non-shift worker 73 27 504
2014 Shift worker 87 13 20
2014 Non-shift worker 77 23 531

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 44 34 7 9 4 1 1 79 14 367
2014 Shift worker 36 46 0 12 6 0 0 82 18 17
2014 Non-shift worker 54 31 5 6 3 0 0 86 9 410
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 23 21 9 23 2 2 20 80 101
2017 Non-shift worker 31 25 19 11 9 4 2 32 68 3219

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 79
2017 Non-shift worker 18 2040

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 37 79
2017 Non-shift worker 33 2040

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 79
2017 Non-shift worker 15 2040

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 49 79
2017 Non-shift worker 53 2040

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 79
2017 Non-shift worker 6 2040

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 79
2017 Non-shift worker 39 2040

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 14 38 17 10 4 19 76
2017 Non-shift worker 5 45 20 12 4 14 2016

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 11 16 18 27 2 6 34 49 78
2017 Non-shift worker 8 18 18 19 24 2 10 30 49 2051

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 10 17 15 46 2 0 21 62 78
2017 Non-shift worker 3 10 12 18 49 2 6 15 72 2053
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