2017 Public Service Employee Survey Results for Shared Services Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	43	5	11	4	80	14	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	48	8	16	8	68	24	1394
2017	University certificate or diploma below the bachelor's level	26	44	6	14	10	69	24	183
2017	Bachelor's degree	23	53	6	12	5	77	17	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	46	9	14	7	70	21	331
2014	Secondary or high school graduation certificate or equivalent or less	27	40	7	16	9	68	25	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	39	8	19	12	60	31	1810
2014	University certificate or diploma below the bachelor's level	24	41	6	20	9	65	29	230
2014	Bachelor's degree	26	43	8	15	8	69	23	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	44	3	16	8	73	24	385

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	24	8	2	1	0	1	89	3	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	29	9	4	2	2	2	84	7	1395
2017	University certificate or diploma below the bachelor's level	58	23	10	3	4	1	1	84	7	182
2017	Bachelor's degree	64	24	6	3	2	1	1	89	5	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	30	7	4	4	0	1	86	8	332
2014	Secondary or high school graduation certificate or equivalent or less	58	25	10	5	1	1	1	84	6	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	25	10	5	3	1	2	81	9	1810
2014	University certificate or diploma below the bachelor's level	54	32	6	4	2	1	1	88	6	230
2014	Bachelor's degree	61	23	7	6	2	1	2	85	8	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	29	6	5	2	1	1	87	7	385

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	24	10	5	2	0	0	82	8	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	25	9	10	6	0	1	75	16	1396
2017	University certificate or diploma below the bachelor's level	47	21	12	13	7	0	0	68	20	183
2017	Bachelor's degree	58	20	6	10	5	0	1	79	15	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	25	5	10	5	0	1	80	15	333
2014	Secondary or high school graduation certificate or equivalent or less	55	24	9	9	2	0	0	80	11	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	25	8	10	7	0	1	75	17	1807
2014	University certificate or diploma below the bachelor's level	50	23	6	14	6	0	1	74	20	230
2014	Bachelor's degree	54	22	9	9	5	0	1	76	14	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	24	7	11	5	1	0	76	16	384

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	33	8	8	4	80	12	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	40	9	9	5	77	15	1398
2017	University certificate or diploma below the bachelor's level	41	38	8	6	8	79	13	183
2017	Bachelor's degree	40	38	8	9	5	78	14	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	38	9	11	7	73	18	333
2014	Secondary or high school graduation certificate or equivalent or less	43	36	10	7	4	79	12	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	35	10	11	6	74	17	1809
2014	University certificate or diploma below the bachelor's level	41	38	5	8	7	80	15	230
2014	Bachelor's degree	41	35	8	9	7	76	16	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	35	9	12	8	72	20	385

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	35	15	11	9	0	65	20	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	33	16	15	17	0	51	32	1397
2017	University certificate or diploma below the bachelor's level	21	24	25	16	14	0	45	30	183
2017	Bachelor's degree	19	38	15	15	11	1	58	27	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	34	14	19	9	2	57	29	333
2014	Secondary or high school graduation certificate or equivalent or less	22	27	15	18	18	1	49	36	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	24	16	23	25	1	36	49	1810
2014	University certificate or diploma below the bachelor's level	13	27	21	18	21	0	40	39	230
2014	Bachelor's degree	14	30	17	19	18	0	45	38	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	32	13	20	16	1	50	37	385

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	36	10	6	3	81	9	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	42	11	6	5	78	11	1395
2017	University certificate or diploma below the bachelor's level	31	44	13	5	7	75	12	183
2017	Bachelor's degree	32	42	13	8	5	74	13	969
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	40	12	10	6	72	16	332
2014	Secondary or high school graduation certificate or equivalent or less	36	36	16	5	6	73	12	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	38	13	9	6	72	14	1809
2014	University certificate or diploma below the bachelor's level	28	41	13	12	7	69	18	230
2014	Bachelor's degree	30	42	13	8	6	73	14	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	35	14	11	5	70	16	385

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	31	10	6	2	82	8	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	39	10	5	4	81	9	1392
2017	University certificate or diploma below the bachelor's level	38	37	15	5	5	75	10	183
2017	Bachelor's degree	40	39	9	7	4	79	11	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38	11	9	5	75	14	331
2014	Secondary or high school graduation certificate or equivalent or less	41	38	11	6	5	79	11	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	39	10	7	5	78	12	1808
2014	University certificate or diploma below the bachelor's level	33	43	11	7	6	76	13	230
2014	Bachelor's degree	36	41	10	9	4	77	13	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	36	9	9	6	76	15	385

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	37	8	4	2	0	0	86	6	426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	41	12	7	3	0	0	79	9	1394
2017	University certificate or diploma below the bachelor's level	41	39	13	4	3	0	1	80	7	183
2017	Bachelor's degree	40	42	11	5	2	0	0	82	8	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	41	11	6	2	0	1	81	8	330
2014	Secondary or high school graduation certificate or equivalent or less	38	41	10	7	3	0	0	80	10	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	38	15	7	4	0	0	73	12	1809
2014	University certificate or diploma below the bachelor's level	35	39	13	9	4	0	0	74	13	230
2014	Bachelor's degree	37	39	13	8	2	1	0	77	10	1143
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39	9	9	4	1	0	79	13	384

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	28	9	8	4	0	0	79	12	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	32	11	9	4	0	1	76	13	1394
2017	University certificate or diploma below the bachelor's level	45	26	13	9	7	0	0	71	16	182
2017	Bachelor's degree	43	35	10	6	4	1	0	80	10	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36	13	8	8	0	0	70	16	332
2014	Secondary or high school graduation certificate or equivalent or less	38	34	14	7	6	0	1	73	13	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	34	15	9	6	1	1	70	15	1808
2014	University certificate or diploma below the bachelor's level	35	36	13	10	5	1	0	72	15	229
2014	Bachelor's degree	37	34	13	9	6	0	1	72	15	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	33	16	12	8	1	1	64	20	385

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	21	11	8	7	3	10	70	17	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	26	11	7	8	1	6	71	17	1390
2017	University certificate or diploma below the bachelor's level	36	23	10	10	9	2	9	67	21	183
2017	Bachelor's degree	34	24	12	9	8	2	11	67	20	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	24	13	14	13	1	13	54	31	332
2014	Secondary or high school graduation certificate or equivalent or less	32	25	12	8	12	3	8	64	22	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	26	10	9	9	2	5	70	19	1810
2014	University certificate or diploma below the bachelor's level	35	27	11	8	10	2	7	67	21	230
2014	Bachelor's degree	32	25	11	10	9	2	10	65	22	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	24	11	13	13	2	14	56	31	384

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	36	14	8	5	72	14	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	42	15	9	8	68	17	1397
2017	University certificate or diploma below the bachelor's level	20	42	16	12	10	62	22	183
2017	Bachelor's degree	26	43	12	10	8	69	19	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	45	12	10	10	68	20	333
2014	Secondary or high school graduation certificate or equivalent or less	23	40	16	11	10	63	21	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	41	17	12	10	61	22	1810
2014	University certificate or diploma below the bachelor's level	16	51	14	10	10	66	20	230
2014	Bachelor's degree	20	42	16	12	10	62	22	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	41	13	12	9	66	21	385

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	33	19	10	7	0	1	64	18	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	33	18	13	10	1	0	59	23	1397
2017	University certificate or diploma below the bachelor's level	16	33	27	11	13	0	0	49	24	183
2017	Bachelor's degree	23	37	18	12	9	0	0	60	22	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	35	19	11	12	0	1	57	24	333
2014	Secondary or high school graduation certificate or equivalent or less	20	33	20	12	14	0	0	53	26	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	34	19	16	13	0	0	52	29	1809
2014	University certificate or diploma below the bachelor's level	16	38	25	10	10	0	0	54	20	230
2014	Bachelor's degree	20	38	20	12	9	1	0	58	22	1144
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	34	16	17	11	1	0	56	28	385

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	35	18	13	7	0	62	20	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	37	18	15	10	0	56	25	1394
2017	University certificate or diploma below the bachelor's level	17	39	18	15	11	1	56	26	183
2017	Bachelor's degree	20	39	17	14	9	0	59	24	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	39	15	16	10	0	59	26	333

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	38	13	7	5	0	75	12	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	38	15	10	7	1	68	17	1397
2017	University certificate or diploma below the bachelor's level	34	39	13	7	7	0	73	14	183
2017	Bachelor's degree	33	38	14	9	5	1	72	15	969
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	38	13	8	6	0	73	14	333
2014	Secondary or high school graduation certificate or equivalent or less	31	39	11	10	8	1	70	18	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	39	15	11	8	1	66	19	1808
2014	University certificate or diploma below the bachelor's level	30	45	12	7	5	1	76	12	230
2014	Bachelor's degree	28	40	15	8	7	1	69	16	1144
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	35	9	9	4	1	78	13	385

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	35	16	12	8	0	64	20	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	35	18	12	10	1	60	22	1398
2017	University certificate or diploma below the bachelor's level	17	33	26	10	14	0	50	24	183
2017	Bachelor's degree	23	41	14	12	9	1	65	21	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	34	19	10	11	0	60	21	333

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	35	11	2	2	0	85	4	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	36	12	5	4	0	80	8	1393
2017	University certificate or diploma below the bachelor's level	40	38	14	3	4	1	78	8	183
2017	Bachelor's degree	40	37	12	6	4	0	78	10	962
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	13	6	4	0	77	10	331
2014	Secondary or high school graduation certificate or equivalent or less	57	27	9	3	4	0	84	7	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	31	10	4	4	0	82	8	1808
2014	University certificate or diploma below the bachelor's level	53	32	7	4	3	0	86	8	230
2014	Bachelor's degree	46	34	13	4	2	0	80	7	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	30	8	6	2	0	84	8	385

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	38	13	9	6	0	0	71	15	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	39	14	12	7	0	0	66	19	1392
2017	University certificate or diploma below the bachelor's level	27	32	20	10	11	0	1	59	21	183
2017	Bachelor's degree	26	44	12	11	6	0	0	71	18	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	42	11	9	10	1	0	70	19	331
2014	Secondary or high school graduation certificate or equivalent or less	19	39	14	14	12	1	1	59	26	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	37	16	15	13	0	0	55	28	1809
2014	University certificate or diploma below the bachelor's level	18	41	16	14	9	1	0	60	24	230
2014	Bachelor's degree	20	40	15	13	11	0	1	61	24	1144
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	44	14	12	8	0	0	66	20	385

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	36	14	7	5	74	13	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	36	17	9	6	67	16	1394
2017	University certificate or diploma below the bachelor's level	26	35	22	9	8	61	17	182
2017	Bachelor's degree	31	36	17	9	7	67	16	964
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	30	18	10	9	62	19	331
2014	Secondary or high school graduation certificate or equivalent or less	28	36	17	10	9	64	20	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	36	17	11	11	61	23	1807
2014	University certificate or diploma below the bachelor's level	23	38	17	13	10	60	23	229
2014	Bachelor's degree	24	36	18	12	9	61	21	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	35	17	12	10	60	22	385

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	37	12	11	5	72	16	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	34	17	12	8	62	21	1396
2017	University certificate or diploma below the bachelor's level	24	34	19	15	8	58	23	183
2017	Bachelor's degree	26	39	16	11	7	66	18	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	32	19	10	12	59	22	331
2014	Secondary or high school graduation certificate or equivalent or less	27	37	15	11	11	64	22	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	37	18	12	12	58	24	1805
2014	University certificate or diploma below the bachelor's level	26	33	19	13	9	59	22	230
2014	Bachelor's degree	24	36	17	13	9	60	23	1144
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	31	18	15	11	55	27	385

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	34	13	6	4	0	77	10	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	39	14	9	6	0	71	15	1394
2017	University certificate or diploma below the bachelor's level	27	45	14	6	7	0	72	14	183
2017	Bachelor's degree	30	39	14	10	6	0	69	17	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	40	14	10	6	0	69	16	331
2014	Secondary or high school graduation certificate or equivalent or less	35	38	12	7	7	1	73	14	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	41	15	10	5	0	70	15	1809
2014	University certificate or diploma below the bachelor's level	26	42	14	11	7	1	68	18	230
2014	Bachelor's degree	26	41	16	10	6	0	68	16	1144
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	36	17	11	5	0	67	16	385

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	35	13	6	4	0	1	78	10	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	37	15	7	5	1	1	73	12	1397
2017	University certificate or diploma below the bachelor's level	30	42	13	6	6	1	1	73	13	183
2017	Bachelor's degree	33	37	16	7	5	0	1	71	13	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	34	19	10	11	0	1	60	21	333
2014	Secondary or high school graduation certificate or equivalent or less	37	35	15	6	5	1	1	73	11	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	36	19	7	5	0	1	70	12	1810
2014	University certificate or diploma below the bachelor's level	33	37	17	8	5	0	0	70	13	229
2014	Bachelor's degree	33	35	18	8	5	0	1	69	13	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	32	18	13	11	0	1	58	24	384

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	27	33	17	7	1	3	25	41	424
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	30	34	14	4	1	2	19	46	1391
2017	University certificate or diploma below the bachelor's level	18	28	30	17	6	1	2	23	47	183
2017	Bachelor's degree	16	30	36	10	5	1	2	15	48	964
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	30	33	11	4	1	3	16	49	331
2014	Secondary or high school graduation certificate or equivalent or less	13	33	30	14	4	1	3	19	49	555
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	35	30	10	4	1	1	14	55	1806
2014	University certificate or diploma below the bachelor's level	21	33	27	10	4	1	3	15	56	229
2014	Bachelor's degree	21	32	31	10	3	1	1	13	54	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	32	32	10	4	1	2	14	53	383

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	25	29	10	10	3	3	21	48	421
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	28	27	10	6	2	2	16	55	1393
2017	University certificate or diploma below the bachelor's level	31	23	28	9	4	3	2	14	57	183
2017	Bachelor's degree	24	29	26	11	6	3	2	17	55	963
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	30	27	12	5	2	3	18	54	332
2014	Secondary or high school graduation certificate or equivalent or less	25	29	27	10	5	2	2	16	56	557
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	31	22	7	5	2	1	12	65	1805
2014	University certificate or diploma below the bachelor's level	30	28	27	9	4	0	2	13	59	230
2014	Bachelor's degree	30	31	23	7	5	2	1	13	64	1144
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	30	22	9	4	1	2	14	64	385

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	27	25	10	7	3	3	19	54	425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	30	22	9	3	1	3	13	64	1394
2017	University certificate or diploma below the bachelor's level	32	33	21	9	3	2	1	13	66	183
2017	Bachelor's degree	29	30	24	9	4	2	2	13	61	964
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	30	27	11	3	2	2	14	58	332
2014	Secondary or high school graduation certificate or equivalent or less	32	28	23	8	3	2	4	12	64	555
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	29	22	7	3	1	2	10	68	1807
2014	University certificate or diploma below the bachelor's level	33	32	22	7	3	0	3	10	67	230
2014	Bachelor's degree	34	28	23	8	4	2	2	12	64	1143
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	29	25	8	3	1	2	12	63	382

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	17	31	22	15	1	4	39	29	423
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	20	34	20	7	2	3	29	36	1387
2017	University certificate or diploma below the bachelor's level	21	17	30	20	8	2	3	29	39	182
2017	Bachelor's degree	15	24	32	19	6	2	2	26	40	962
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	20	33	18	5	1	2	24	43	330
2014	Secondary or high school graduation certificate or equivalent or less	15	18	34	19	10	1	3	31	34	551
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	20	33	21	7	1	2	29	38	1801
2014	University certificate or diploma below the bachelor's level	17	18	37	18	7	1	3	26	36	229
2014	Bachelor's degree	17	22	30	21	7	1	2	29	40	1142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	25	28	17	4	0	2	22	49	383

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	22	25	16	11	1	5	30	44	422
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	28	26	12	7	2	3	19	53	1388
2017	University certificate or diploma below the bachelor's level	25	25	24	14	6	3	3	21	53	181
2017	Bachelor's degree	20	27	28	13	6	2	3	21	50	963
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	28	29	13	5	3	2	18	51	330
2014	Secondary or high school graduation certificate or equivalent or less	27	26	21	13	7	1	5	21	56	554
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	28	23	11	4	1	2	16	60	1806
2014	University certificate or diploma below the bachelor's level	27	25	27	10	6	2	3	16	55	230
2014	Bachelor's degree	29	26	24	11	6	1	2	18	57	1143
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	27	25	10	4	1	3	15	59	383

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	19	24	18	13	4	7	35	38	421
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	22	26	19	11	3	4	33	40	1389
2017	University certificate or diploma below the bachelor's level	16	25	24	17	8	5	4	28	45	182
2017	Bachelor's degree	19	23	25	18	7	4	4	27	46	962
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	26	26	18	7	2	4	26	46	331
2014	Secondary or high school graduation certificate or equivalent or less	14	19	22	20	14	3	8	39	37	553
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	18	25	23	12	3	4	37	36	1802
2014	University certificate or diploma below the bachelor's level	16	20	29	17	9	3	6	28	40	230
2014	Bachelor's degree	16	19	26	21	11	3	4	35	37	1144
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	21	28	21	5	4	5	29	41	381

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	25	27	14	7	3	3	22	49	423
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	27	26	9	5	2	2	15	58	1390
2017	University certificate or diploma below the bachelor's level	30	25	29	9	4	1	2	14	57	182
2017	Bachelor's degree	28	25	29	9	4	3	2	14	56	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	25	30	11	2	3	3	15	54	329
2014	Secondary or high school graduation certificate or equivalent or less	24	25	29	11	6	2	3	17	52	558
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	28	27	11	4	2	2	15	57	1808
2014	University certificate or diploma below the bachelor's level	24	29	29	12	4	1	2	16	54	230
2014	Bachelor's degree	25	27	28	11	4	2	2	16	55	1144
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	26	33	12	3	1	2	15	52	384

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	20	8	4	3	0	3	84	8	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	22	10	6	5	0	2	79	11	1397
2017	University certificate or diploma below the bachelor's level	50	25	8	8	7	0	1	77	15	182
2017	Bachelor's degree	62	20	6	6	4	0	1	83	11	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	25	7	7	4	1	1	82	11	333
2014	Secondary or high school graduation certificate or equivalent or less	60	19	9	4	3	1	3	83	8	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	20	7	6	5	0	3	80	12	1809
2014	University certificate or diploma below the bachelor's level	56	23	8	7	4	0	2	81	11	230
2014	Bachelor's degree	66	17	7	5	3	0	1	84	9	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	20	7	6	3	0	2	84	9	385

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	28	16	5	5	6	6	69	12	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	29	18	6	6	5	6	65	14	1396
2017	University certificate or diploma below the bachelor's level	26	27	20	5	8	7	7	61	15	183
2017	Bachelor's degree	31	31	14	7	5	6	5	69	14	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	29	16	8	8	4	5	65	18	333
2014	Secondary or high school graduation certificate or equivalent or less	31	32	17	5	7	5	3	69	13	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	28	16	8	7	5	5	67	16	1809
2014	University certificate or diploma below the bachelor's level	35	23	21	6	6	5	5	64	13	229
2014	Bachelor's degree	37	31	13	7	4	4	4	74	12	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	35	13	8	5	3	4	72	14	385

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	27	13	5	4	3	1	77	9	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	30	12	6	5	1	1	76	12	1396
2017	University certificate or diploma below the bachelor's level	46	27	12	6	7	1	1	75	13	183
2017	Bachelor's degree	46	32	8	7	5	1	0	80	12	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	30	13	8	6	1	1	73	14	332
2014	Secondary or high school graduation certificate or equivalent or less	44	29	10	8	6	3	1	75	14	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	28	10	8	7	1	0	75	15	1809
2014	University certificate or diploma below the bachelor's level	45	28	12	6	7	2	0	74	14	230
2014	Bachelor's degree	47	32	9	6	5	1	0	79	11	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	32	9	9	5	0	0	78	13	385

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	34	13	9	6	4	2	71	16	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	34	16	10	7	3	2	65	19	1397
2017	University certificate or diploma below the bachelor's level	32	29	16	10	7	4	3	65	18	182
2017	Bachelor's degree	27	38	15	11	6	2	1	67	18	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	33	15	13	7	2	1	63	21	333
2014	Secondary or high school graduation certificate or equivalent or less	21	35	17	12	7	4	3	61	21	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	39	16	12	7	3	2	63	20	1809
2014	University certificate or diploma below the bachelor's level	30	38	14	8	5	2	3	71	14	230
2014	Bachelor's degree	28	38	13	12	5	3	2	69	18	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	40	14	13	4	2	1	69	17	385

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	23	18	9	8	12	2	59	20	426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	25	17	10	9	13	2	58	22	1394
2017	University certificate or diploma below the bachelor's level	28	22	17	12	9	11	1	57	24	182
2017	Bachelor's degree	26	29	15	11	8	11	1	62	21	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	25	15	11	10	10	1	60	23	333
2014	Secondary or high school graduation certificate or equivalent or less	20	25	18	11	10	12	4	54	25	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	25	20	12	9	10	3	53	24	1809
2014	University certificate or diploma below the bachelor's level	22	26	19	9	9	11	3	56	21	229
2014	Bachelor's degree	26	28	16	10	8	9	3	62	20	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	27	17	13	9	7	1	58	24	385

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	19	22	11	9	20	4	45	25	426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	19	22	14	11	19	3	40	32	1395
2017	University certificate or diploma below the bachelor's level	15	19	19	12	10	20	4	46	29	183
2017	Bachelor's degree	13	22	20	13	10	19	4	45	30	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	19	21	12	10	18	4	44	29	333
2014	Secondary or high school graduation certificate or equivalent or less	12	18	22	14	15	14	4	37	36	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	20	23	15	13	14	3	37	35	1810
2014	University certificate or diploma below the bachelor's level	12	17	22	15	12	16	5	37	35	230
2014	Bachelor's degree	11	22	23	15	12	14	4	40	32	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	28	21	15	10	11	4	47	29	385

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	36	8	5	2	1	0	85	7	425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	37	9	5	2	1	0	84	7	1390
2017	University certificate or diploma below the bachelor's level	50	35	6	3	4	1	1	86	8	183
2017	Bachelor's degree	48	36	8	5	2	0	0	84	7	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	40	8	7	4	1	0	81	12	333
2014	Secondary or high school graduation certificate or equivalent or less	41	40	10	5	2	1	0	82	8	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	39	9	6	3	1	0	83	9	1809
2014	University certificate or diploma below the bachelor's level	43	39	10	5	2	0	0	83	8	230
2014	Bachelor's degree	44	41	8	5	2	0	0	86	7	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	43	9	4	2	0	0	85	6	385

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	28	13	9	4	0	2	74	13	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	31	14	8	6	1	0	71	15	1395
2017	University certificate or diploma below the bachelor's level	31	39	14	8	7	1	1	71	15	183
2017	Bachelor's degree	39	35	11	8	5	1	1	75	13	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	36	14	9	5	1	1	72	14	333
2014	Secondary or high school graduation certificate or equivalent or less	37	31	15	7	8	1	1	69	15	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	32	15	11	7	1	1	67	17	1810
2014	University certificate or diploma below the bachelor's level	36	35	14	6	7	0	1	73	13	230
2014	Bachelor's degree	36	37	14	8	4	1	0	74	12	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	38	13	10	6	1	0	72	15	385

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	27	11	6	3	1	1	79	10	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	31	13	6	4	3	1	77	10	1395
2017	University certificate or diploma below the bachelor's level	47	31	12	6	4	0	0	77	10	183
2017	Bachelor's degree	47	33	8	6	4	2	0	82	10	969
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	26	12	6	6	2	1	76	12	333
2014	Secondary or high school graduation certificate or equivalent or less	42	28	15	7	4	3	1	73	12	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	30	15	6	5	3	1	73	12	1810
2014	University certificate or diploma below the bachelor's level	40	31	15	6	7	1	0	72	13	230
2014	Bachelor's degree	44	32	12	5	4	2	1	78	10	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	34	9	9	6	3	0	76	15	385

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	27	11	6	5	0	2	77	11	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	33	12	8	6	1	0	74	14	1398
2017	University certificate or diploma below the bachelor's level	38	38	14	5	5	0	1	76	10	183
2017	Bachelor's degree	43	36	9	7	5	1	1	79	12	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	29	13	6	6	1	1	75	12	333
2014	Secondary or high school graduation certificate or equivalent or less	36	37	11	8	6	1	1	75	15	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	32	12	10	7	1	0	71	17	1809
2014	University certificate or diploma below the bachelor's level	40	30	18	7	4	0	0	71	12	230
2014	Bachelor's degree	39	37	11	7	5	1	0	77	12	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	37	10	10	6	0	0	74	17	385

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	15	5	1	2	0	2	93	2	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	16	4	3	3	0	1	90	6	1397
2017	University certificate or diploma below the bachelor's level	74	16	3	3	3	0	1	91	6	183
2017	Bachelor's degree	78	14	2	2	2	0	1	93	5	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	15	4	1	4	0	1	91	5	333
2014	Secondary or high school graduation certificate or equivalent or less	74	14	5	2	2	1	3	91	4	558
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	14	6	2	3	0	2	89	5	1810
2014	University certificate or diploma below the bachelor's level	76	14	3	3	3	0	2	91	5	230
2014	Bachelor's degree	75	15	4	2	2	0	2	91	5	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	19	3	4	3	0	1	89	7	385

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	20	8	4	5	3	2	83	9	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	25	6	4	4	3	2	85	8	1396
2017	University certificate or diploma below the bachelor's level	55	23	5	7	5	2	3	83	12	182
2017	Bachelor's degree	60	23	6	3	3	3	2	87	7	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	29	10	3	4	2	4	83	7	331
2014	Secondary or high school graduation certificate or equivalent or less	51	24	9	3	5	4	3	81	9	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	25	9	5	5	4	3	79	11	1809
2014	University certificate or diploma below the bachelor's level	41	28	8	8	5	6	3	76	15	230
2014	Bachelor's degree	52	25	7	3	5	4	4	84	8	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	30	8	4	5	3	5	81	10	385

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	21	8	5	2	1	1	85	7	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	25	9	4	3	2	0	84	7	1398
2017	University certificate or diploma below the bachelor's level	56	26	9	4	4	1	1	83	8	182
2017	Bachelor's degree	58	29	7	2	3	1	1	88	5	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	29	10	5	4	0	1	81	9	330

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	18	11	3	3	1	1	82	7	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	24	11	4	3	2	0	81	7	1396
2017	University certificate or diploma below the bachelor's level	50	26	13	4	4	2	1	79	8	183
2017	Bachelor's degree	58	24	10	3	3	1	0	83	6	969
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	25	14	5	4	1	1	77	9	331

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	23	10	5	4	0	1	81	9	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	25	12	7	4	1	0	77	11	1396
2017	University certificate or diploma below the bachelor's level	50	28	14	4	4	0	1	78	8	183
2017	Bachelor's degree	54	28	8	5	4	0	0	82	9	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	28	12	8	5	1	0	75	13	331
2014	Secondary or high school graduation certificate or equivalent or less	48	27	13	6	4	1	0	76	11	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	28	11	7	6	0	0	75	14	1810
2014	University certificate or diploma below the bachelor's level	46	28	14	4	6	0	1	75	10	229
2014	Bachelor's degree	49	31	9	7	4	0	0	80	11	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	31	10	7	7	1	0	75	15	384

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	42	16	7	1	2	8	73	9	87
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	34	18	7	4	4	8	67	13	333
2017	University certificate or diploma below the bachelor's level	21	28	28	5	5	12	2	56	12	58
2017	Bachelor's degree	20	33	21	9	4	4	8	60	15	318
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	27	17	8	6	6	12	62	17	144
2014	Secondary or high school graduation certificate or equivalent or less	22	36	19	6	10	2	4	62	18	109
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	31	20	10	7	3	5	60	19	414
2014	University certificate or diploma below the bachelor's level	29	30	17	5	12	3	3	63	18	59
2014	Bachelor's degree	18	34	21	10	4	5	7	60	16	371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	30	16	10	10	3	9	59	22	199

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	24	20	8	5	14	1	62	15	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	27	21	9	7	14	0	56	19	1397
2017	University certificate or diploma below the bachelor's level	18	25	26	7	8	16	1	51	17	183
2017	Bachelor's degree	21	30	19	10	7	12	0	58	20	969
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	25	20	13	10	10	0	53	25	333
2014	Secondary or high school graduation certificate or equivalent or less	21	28	23	9	6	12	0	57	18	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	31	22	8	8	13	0	56	18	1810
2014	University certificate or diploma below the bachelor's level	17	31	21	8	9	14	0	55	20	230
2014	Bachelor's degree	20	30	21	9	8	13	0	57	19	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	28	21	11	9	11	0	54	22	385

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	25	21	14	12	4	0	50	28	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	26	23	17	16	3	0	42	34	1398
2017	University certificate or diploma below the bachelor's level	17	24	21	16	19	3	1	42	36	183
2017	Bachelor's degree	17	26	20	19	15	2	0	45	34	969
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	23	20	18	14	3	0	46	34	332
2014	Secondary or high school graduation certificate or equivalent or less	16	26	21	19	13	4	1	44	34	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	23	24	19	18	4	0	36	39	1810
2014	University certificate or diploma below the bachelor's level	12	29	17	22	16	5	0	43	39	230
2014	Bachelor's degree	14	26	21	20	15	4	0	42	36	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	25	21	17	16	3	0	44	34	385

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	23	23	16	15	8	1	42	33	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	22	23	18	19	7	0	36	40	1393
2017	University certificate or diploma below the bachelor's level	12	21	21	19	21	6	1	36	42	182
2017	Bachelor's degree	11	23	23	20	17	5	0	36	39	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	21	22	17	18	6	0	39	38	333
2014	Secondary or high school graduation certificate or equivalent or less	11	23	24	20	15	7	0	37	38	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	19	24	23	21	6	0	28	47	1806
2014	University certificate or diploma below the bachelor's level	7	20	23	25	16	9	0	30	45	230
2014	Bachelor's degree	8	21	21	23	20	7	0	31	46	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	20	24	17	21	6	0	33	41	385

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	21	18	15	16	10	0	47	34	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	24	19	16	20	8	0	41	38	1395
2017	University certificate or diploma below the bachelor's level	15	25	14	19	20	8	0	43	42	182
2017	Bachelor's degree	15	27	19	17	17	5	0	45	36	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	24	13	19	18	7	0	46	39	333
2014	Secondary or high school graduation certificate or equivalent or less	13	22	22	16	18	8	1	38	38	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	19	20	18	23	9	0	32	46	1808
2014	University certificate or diploma below the bachelor's level	9	20	21	17	22	11	0	33	44	230
2014	Bachelor's degree	11	23	20	17	20	8	0	37	40	1143
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	26	18	13	17	11	0	46	34	385

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	28	16	18	15	5	0	49	35	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	26	19	19	19	5	0	39	40	1395
2017	University certificate or diploma below the bachelor's level	13	25	22	20	17	4	0	39	38	183
2017	Bachelor's degree	12	26	21	21	16	3	0	40	39	969
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	24	19	22	16	4	0	41	39	332
2014	Secondary or high school graduation certificate or equivalent or less	12	25	21	20	17	3	1	38	40	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	23	20	22	23	3	0	33	47	1807
2014	University certificate or diploma below the bachelor's level	7	25	25	18	21	4	0	34	40	230
2014	Bachelor's degree	9	24	17	26	20	4	0	35	47	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	24	18	21	20	4	1	39	43	385

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	36	21	11	7	2	1	60	19	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	34	24	14	10	2	0	51	24	1397
2017	University certificate or diploma below the bachelor's level	18	36	23	13	8	1	1	55	21	183
2017	Bachelor's degree	17	39	19	14	9	1	0	56	24	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	39	19	14	10	0	0	57	24	332
2014	Secondary or high school graduation certificate or equivalent or less	21	35	22	11	9	2	0	57	20	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	34	21	14	12	2	0	52	27	1809
2014	University certificate or diploma below the bachelor's level	15	42	20	12	8	3	0	59	20	230
2014	Bachelor's degree	19	41	18	13	8	1	0	61	21	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38	17	11	8	1	0	63	20	385

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	35	19	4	2	8	1	73	6	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	39	19	6	4	6	0	69	10	1394
2017	University certificate or diploma below the bachelor's level	27	42	18	6	3	4	0	72	9	182
2017	Bachelor's degree	28	44	15	5	3	4	0	75	9	963
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	43	14	4	4	3	0	78	8	333
2014	Secondary or high school graduation certificate or equivalent or less	25	38	18	6	3	9	1	69	10	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	40	17	6	4	7	1	70	11	1808
2014	University certificate or diploma below the bachelor's level	29	41	16	5	4	5	0	74	9	230
2014	Bachelor's degree	27	42	17	5	3	5	1	73	8	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	47	11	5	3	4	0	80	8	385

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	32	13	9	7	4	2	69	17	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	36	14	10	6	5	1	67	17	1394
2017	University certificate or diploma below the bachelor's level	33	35	17	6	4	5	0	72	11	182
2017	Bachelor's degree	29	38	14	9	5	4	1	70	15	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	34	16	8	4	3	2	71	13	332
2014	Secondary or high school graduation certificate or equivalent or less	26	36	14	11	7	4	1	66	19	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	36	15	12	7	5	1	63	21	1806
2014	University certificate or diploma below the bachelor's level	30	33	16	10	6	4	1	67	16	230
2014	Bachelor's degree	26	36	14	12	6	4	1	66	19	1143
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	35	12	10	5	4	2	70	16	385

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	29	24	10	6	8	2	56	18	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	28	24	12	9	8	2	51	22	1397
2017	University certificate or diploma below the bachelor's level	16	32	25	7	8	10	2	55	17	183
2017	Bachelor's degree	21	33	20	13	5	6	2	58	20	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	32	17	13	6	4	1	62	20	333
2014	Secondary or high school graduation certificate or equivalent or less	12	25	30	11	9	10	3	42	24	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	25	27	13	12	10	2	40	29	1807
2014	University certificate or diploma below the bachelor's level	16	24	26	14	9	11	1	45	26	230
2014	Bachelor's degree	12	28	24	17	10	8	2	43	30	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	30	23	14	10	5	2	50	25	385

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	25	20	8	13	11	1	53	25	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	21	21	12	13	13	2	45	30	1393
2017	University certificate or diploma below the bachelor's level	14	21	27	12	10	13	3	42	26	182
2017	Bachelor's degree	15	23	20	13	13	13	3	46	31	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	18	18	13	18	11	6	41	37	333
2014	Secondary or high school graduation certificate or equivalent or less	14	25	20	13	13	11	3	46	31	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	22	21	14	16	13	1	39	36	1808
2014	University certificate or diploma below the bachelor's level	12	24	18	19	12	15	0	42	36	230
2014	Bachelor's degree	12	22	21	14	15	14	4	41	34	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	19	20	16	15	12	6	39	37	385

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	29	10	4	1	3	5	83	6	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	27	12	6	4	2	2	77	10	1394
2017	University certificate or diploma below the bachelor's level	46	25	9	11	6	1	2	74	17	183
2017	Bachelor's degree	50	27	9	8	3	1	2	79	11	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	27	13	6	4	0	1	77	10	332
2014	Secondary or high school graduation certificate or equivalent or less	48	25	12	5	2	2	4	79	8	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	26	13	6	4	2	3	76	10	1809
2014	University certificate or diploma below the bachelor's level	45	27	12	10	2	0	3	74	13	230
2014	Bachelor's degree	48	27	10	7	4	1	3	79	11	1144
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	30	10	7	3	0	2	80	10	385

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	24	9	2	1	5	3	87	4	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	24	11	5	3	6	3	80	8	1395
2017	University certificate or diploma below the bachelor's level	48	26	13	4	3	4	1	79	8	182
2017	Bachelor's degree	53	25	9	3	1	5	3	85	5	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	27	8	2	3	4	2	85	5	333
2014	Secondary or high school graduation certificate or equivalent or less	51	20	12	3	1	8	4	81	6	558
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	23	15	4	4	7	4	75	8	1809
2014	University certificate or diploma below the bachelor's level	45	28	13	4	4	4	3	78	8	230
2014	Bachelor's degree	49	25	9	3	2	7	5	83	6	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	24	14	3	2	6	2	79	6	385

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	28	18	12	11	5	1	57	24	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	27	21	16	15	3	0	46	32	1396
2017	University certificate or diploma below the bachelor's level	13	28	28	12	17	2	0	42	29	183
2017	Bachelor's degree	18	32	18	15	14	2	1	52	29	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	23	20	16	16	5	0	45	34	332
2014	Secondary or high school graduation certificate or equivalent or less	14	25	20	19	16	5	1	42	37	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	22	19	19	25	4	0	34	46	1807
2014	University certificate or diploma below the bachelor's level	11	23	22	22	20	3	0	35	42	230
2014	Bachelor's degree	12	25	19	22	19	3	1	38	43	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	25	21	23	16	3	0	38	40	385

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	24	17	15	16	3	3	49	33	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	24	15	16	22	3	1	44	40	1396
2017	University certificate or diploma below the bachelor's level	15	26	17	13	23	4	2	43	39	183
2017	Bachelor's degree	20	30	13	14	21	2	2	51	36	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	23	14	15	22	3	2	45	40	333
2014	Secondary or high school graduation certificate or equivalent or less	9	19	19	18	28	5	2	30	49	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	20	17	18	32	3	1	31	52	1809
2014	University certificate or diploma below the bachelor's level	13	21	16	19	27	2	1	36	48	230
2014	Bachelor's degree	12	22	15	20	26	3	3	36	49	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	23	11	20	27	3	2	39	50	385

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	32	22	11	5	6	1	60	16	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	32	25	11	8	5	0	53	21	1396
2017	University certificate or diploma below the bachelor's level	13	34	32	8	7	6	0	49	16	183
2017	Bachelor's degree	17	35	24	11	7	5	1	55	19	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	31	24	12	9	4	0	53	22	333

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	30	20	3	2	7	1	72	6	426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	30	21	4	4	9	1	67	9	1393
2017	University certificate or diploma below the bachelor's level	27	31	25	5	4	5	2	63	10	183
2017	Bachelor's degree	30	35	19	5	3	8	1	71	8	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	31	21	6	4	8	1	66	12	333
2014	Secondary or high school graduation certificate or equivalent or less	33	28	20	2	4	11	1	70	8	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	31	19	3	3	10	1	72	7	1807
2014	University certificate or diploma below the bachelor's level	29	32	19	3	4	11	1	70	8	230
2014	Bachelor's degree	33	35	16	4	3	8	0	75	7	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	36	17	5	4	9	0	72	10	385

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	34	14	3	2	6	1	80	5	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	38	18	3	2	6	0	75	6	1395
2017	University certificate or diploma below the bachelor's level	30	40	17	4	4	5	1	74	9	183
2017	Bachelor's degree	31	42	16	4	2	4	0	77	7	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	40	16	8	2	6	0	72	11	332
2014	Secondary or high school graduation certificate or equivalent or less	35	31	18	4	3	8	1	73	8	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	35	16	4	3	7	0	74	8	1808
2014	University certificate or diploma below the bachelor's level	29	42	13	3	5	8	0	77	9	230
2014	Bachelor's degree	34	36	16	6	3	5	0	74	9	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	40	14	5	3	8	0	76	9	385

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	35	13	6	3	1	78	9	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	39	16	7	4	1	74	10	1395
2017	University certificate or diploma below the bachelor's level	32	41	14	8	6	0	73	13	183
2017	Bachelor's degree	35	40	14	7	3	1	76	11	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	42	13	8	5	1	75	13	333
2014	Secondary or high school graduation certificate or equivalent or less	38	35	16	5	4	1	74	10	558
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	36	15	7	5	1	73	12	1808
2014	University certificate or diploma below the bachelor's level	34	40	16	4	6	0	74	9	230
2014	Bachelor's degree	36	37	15	7	4	1	73	12	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	39	11	10	5	1	74	15	385

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	27	17	13	13	1	1	56	27	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	25	22	15	18	1	0	44	34	1392
2017	University certificate or diploma below the bachelor's level	13	28	24	17	16	1	1	42	34	183
2017	Bachelor's degree	16	27	23	16	17	1	0	44	33	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	26	20	17	15	1	0	47	32	331
2014	Secondary or high school graduation certificate or equivalent or less	18	26	22	15	17	2	0	45	33	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	26	22	18	19	1	0	40	38	1810
2014	University certificate or diploma below the bachelor's level	12	34	22	13	16	2	0	47	30	230
2014	Bachelor's degree	13	26	24	20	16	1	0	40	37	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	26	24	17	18	1	0	40	35	385

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	31	16	15	12	1	1	57	27	424
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	26	21	17	17	1	0	45	34	1391
2017	University certificate or diploma below the bachelor's level	13	29	24	19	15	1	0	42	34	183
2017	Bachelor's degree	17	29	20	17	17	0	0	46	34	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	27	20	17	14	1	0	49	31	332
2014	Secondary or high school graduation certificate or equivalent or less	19	26	20	17	17	1	0	46	35	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	27	21	19	19	0	0	41	38	1808
2014	University certificate or diploma below the bachelor's level	15	31	20	16	16	2	0	47	32	230
2014	Bachelor's degree	13	30	21	19	16	0	0	43	35	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	30	21	17	16	1	0	45	34	385

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	24	19	13	13	4	2	53	28	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	21	23	14	17	5	0	43	34	1395
2017	University certificate or diploma below the bachelor's level	16	22	19	23	17	3	0	39	41	183
2017	Bachelor's degree	16	24	21	15	20	4	1	42	36	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	18	23	17	18	5	0	40	36	333
2014	Secondary or high school graduation certificate or equivalent or less	19	21	21	15	16	6	1	44	34	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	19	23	17	20	4	1	37	39	1807
2014	University certificate or diploma below the bachelor's level	15	25	21	14	20	4	0	42	36	230
2014	Bachelor's degree	15	22	21	19	19	4	1	38	40	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	22	21	18	20	4	1	38	40	385

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	38	35	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	35	41	1396
2017	University certificate or diploma below the bachelor's level	35	27	39	183
2017	Bachelor's degree	33	28	39	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	23	37	333
2014	Secondary or high school graduation certificate or equivalent or less	31	34	35	558
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	33	42	1809
2014	University certificate or diploma below the bachelor's level	34	28	38	230
2014	Bachelor's degree	35	24	41	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	24	33	384

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	22	24	0	10	6	118
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	30	38	4	3	4	329
2017	University certificate or diploma below the bachelor's level	9	25	49	8	0	9	63
2017	Bachelor's degree	11	23	49	6	5	6	316
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	30	48	8	2	3	133
2014	Secondary or high school graduation certificate or equivalent or less	35	20	34	3	9999	9	171
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	26	42	10	9999	8	454
2014	University certificate or diploma below the bachelor's level	18	25	44	9	9999	4	78
2014	Bachelor's degree	10	24	49	8	9999	9	408
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	17	63	8	9999	5	164

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	87	426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	88	1395
2017	University certificate or diploma below the bachelor's level	15	85	183
2017	Bachelor's degree	13	87	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	79	333
2014	Secondary or high school graduation certificate or equivalent or less	13	87	558
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	86	1807
2014	University certificate or diploma below the bachelor's level	17	83	230
2014	Bachelor's degree	13	87	1142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	83	385

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	167
2017	University certificate or diploma below the bachelor's level	40	28
2017	Bachelor's degree	47	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	72
2014	Secondary or high school graduation certificate or equivalent or less	45	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	256
2014	University certificate or diploma below the bachelor's level	44	39
2014	Bachelor's degree	49	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	65

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	167
2017	University certificate or diploma below the bachelor's level	64	28
2017	Bachelor's degree	65	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	72
2014	Secondary or high school graduation certificate or equivalent or less	66	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	256
2014	University certificate or diploma below the bachelor's level	63	39
2014	Bachelor's degree	65	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	65

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	167
2017	Bachelor's degree	4	126
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	256
2014	University certificate or diploma below the bachelor's level	16	39
2014	Bachelor's degree	8	150

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59
2017	University certificate or diploma below the bachelor's level	28
2017	Bachelor's degree	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72
2014	Secondary or high school graduation certificate or equivalent or less	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	256
2014	University certificate or diploma below the bachelor's level	39
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	167
2017	Bachelor's degree	6	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	72
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	256
2014	University certificate or diploma below the bachelor's level	24	39
2014	Bachelor's degree	5	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	65

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	28
2017	Bachelor's degree	0	126
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	256
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	65

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	167
2017	University certificate or diploma below the bachelor's level	0	28
2017	Bachelor's degree	6	126
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	256
2014	Bachelor's degree	4	150

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	167
2017	University certificate or diploma below the bachelor's level	54	28
2017	Bachelor's degree	40	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	72
2014	Secondary or high school graduation certificate or equivalent or less	40	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	256
2014	University certificate or diploma below the bachelor's level	51	39
2014	Bachelor's degree	46	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	66

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	167
2017	University certificate or diploma below the bachelor's level	61	28
2017	Bachelor's degree	35	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	72
2014	Secondary or high school graduation certificate or equivalent or less	51	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	256
2014	University certificate or diploma below the bachelor's level	58	39
2014	Bachelor's degree	46	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	66

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	167
2017	University certificate or diploma below the bachelor's level	40	28
2017	Bachelor's degree	43	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	72
2014	Secondary or high school graduation certificate or equivalent or less	48	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	256
2014	University certificate or diploma below the bachelor's level	54	39
2014	Bachelor's degree	43	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	66

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	167
2017	University certificate or diploma below the bachelor's level	36	28
2017	Bachelor's degree	36	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	72
2014	Secondary or high school graduation certificate or equivalent or less	44	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	256
2014	University certificate or diploma below the bachelor's level	57	39
2014	Bachelor's degree	36	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	66

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	167
2017	University certificate or diploma below the bachelor's level	36	28
2017	Bachelor's degree	29	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	72
2014	Secondary or high school graduation certificate or equivalent or less	24	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	256
2014	University certificate or diploma below the bachelor's level	38	39
2014	Bachelor's degree	34	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	66

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	167
2017	University certificate or diploma below the bachelor's level	61	28
2017	Bachelor's degree	62	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	72
2014	Secondary or high school graduation certificate or equivalent or less	58	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	256
2014	University certificate or diploma below the bachelor's level	70	39
2014	Bachelor's degree	61	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	66

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	167
2017	University certificate or diploma below the bachelor's level	54	28
2017	Bachelor's degree	29	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	72
2014	Secondary or high school graduation certificate or equivalent or less	30	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	256
2014	University certificate or diploma below the bachelor's level	47	39
2014	Bachelor's degree	39	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	66

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	University certificate or diploma below the bachelor's level	28
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72
2014	Secondary or high school graduation certificate or equivalent or less	71
2014	University certificate or diploma below the bachelor's level	39
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	167
2017	Bachelor's degree	6	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	72
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	256
2014	Bachelor's degree	9	150

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	167
2017	Bachelor's degree	12	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	72
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	256
2014	University certificate or diploma below the bachelor's level	28	39
2014	Bachelor's degree	12	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	66

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	167
2017	University certificate or diploma below the bachelor's level	43	28
2017	Bachelor's degree	50	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	72
2014	Secondary or high school graduation certificate or equivalent or less	48	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	256
2014	University certificate or diploma below the bachelor's level	36	39
2014	Bachelor's degree	42	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	66

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	167
2017	University certificate or diploma below the bachelor's level	35	28
2017	Bachelor's degree	20	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	72
2014	Secondary or high school graduation certificate or equivalent or less	24	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	256
2014	University certificate or diploma below the bachelor's level	36	39
2014	Bachelor's degree	34	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	66

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	167
2017	Bachelor's degree	14	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	72
2014	Secondary or high school graduation certificate or equivalent or less	17	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	256
2014	University certificate or diploma below the bachelor's level	15	39
2014	Bachelor's degree	10	150
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	66

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	167
2017	University certificate or diploma below the bachelor's level	42	28
2017	Bachelor's degree	54	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	72
2014	Secondary or high school graduation certificate or equivalent or less	53	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	256
2014	University certificate or diploma below the bachelor's level	60	39
2014	Bachelor's degree	51	151
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	66

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	167
2017	University certificate or diploma below the bachelor's level	31	28
2017	Bachelor's degree	20	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	72
2014	Secondary or high school graduation certificate or equivalent or less	39	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	256
2014	University certificate or diploma below the bachelor's level	37	39
2014	Bachelor's degree	27	151
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	66

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	167
2017	Bachelor's degree	8	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	72
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	256
2014	University certificate or diploma below the bachelor's level	18	39
2014	Bachelor's degree	9	151
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	66

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	167
2017	Bachelor's degree	13	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	72
2014	Secondary or high school graduation certificate or equivalent or less	17	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	256
2014	University certificate or diploma below the bachelor's level	34	39
2014	Bachelor's degree	16	151
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	66

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	167
2017	University certificate or diploma below the bachelor's level	21	28
2017	Bachelor's degree	6	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	72
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	256
2014	Bachelor's degree	8	151
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	66

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	167
2017	University certificate or diploma below the bachelor's level	0	28
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	256
2014	Bachelor's degree	5	151
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	66

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	167
2017	Bachelor's degree	11	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	72
2014	Secondary or high school graduation certificate or equivalent or less	9	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	256
2014	University certificate or diploma below the bachelor's level	13	39
2014	Bachelor's degree	16	151
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	66

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	167
2017	Bachelor's degree	12	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	72
2014	Secondary or high school graduation certificate or equivalent or less	14	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	256
2014	University certificate or diploma below the bachelor's level	18	39
2014	Bachelor's degree	13	151
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	66

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	167
2017	University certificate or diploma below the bachelor's level	25	28
2017	Bachelor's degree	28	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	72
2014	Secondary or high school graduation certificate or equivalent or less	25	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	256
2014	University certificate or diploma below the bachelor's level	25	39
2014	Bachelor's degree	25	151
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	66

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	155
2017	Bachelor's degree	9	121
2014	Secondary or high school graduation certificate or equivalent or less	9	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	239
2014	University certificate or diploma below the bachelor's level	19	37
2014	Bachelor's degree	9	142

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	155
2017	University certificate or diploma below the bachelor's level	22	27
2017	Bachelor's degree	19	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	69
2014	Secondary or high school graduation certificate or equivalent or less	15	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	239
2014	Bachelor's degree	16	142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	61

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	155
2017	Bachelor's degree	8	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	69
2014	Secondary or high school graduation certificate or equivalent or less	7	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	239
2014	Bachelor's degree	8	142

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	155
2017	Bachelor's degree	4	121
2014	Secondary or high school graduation certificate or equivalent or less	7	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	239
2014	Bachelor's degree	7	142

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	155
2017	Bachelor's degree	13	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	69
2014	Secondary or high school graduation certificate or equivalent or less	7	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	239
2014	Bachelor's degree	14	142

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	155
2017	Bachelor's degree	13	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	69
2014	Secondary or high school graduation certificate or equivalent or less	11	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	239
2014	Bachelor's degree	9	142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	61

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	155
2017	University certificate or diploma below the bachelor's level	22	27
2017	Bachelor's degree	19	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	69
2014	Secondary or high school graduation certificate or equivalent or less	21	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	239
2014	University certificate or diploma below the bachelor's level	29	37
2014	Bachelor's degree	22	142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	61

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	155
2017	Bachelor's degree	10	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	69
2014	Secondary or high school graduation certificate or equivalent or less	9	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	239
2014	Bachelor's degree	12	142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	61

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	155
2017	University certificate or diploma below the bachelor's level	22	27
2017	Bachelor's degree	9	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	69
2014	Secondary or high school graduation certificate or equivalent or less	13	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	239
2014	Bachelor's degree	11	142

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	155
2017	University certificate or diploma below the bachelor's level	26	27
2017	Bachelor's degree	26	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	69
2014	Secondary or high school graduation certificate or equivalent or less	26	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	239
2014	University certificate or diploma below the bachelor's level	30	37
2014	Bachelor's degree	22	142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	61

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	155
2017	Bachelor's degree	13	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	239
2014	University certificate or diploma below the bachelor's level	17	37
2014	Bachelor's degree	12	142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	61

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	155
2017	University certificate or diploma below the bachelor's level	48	27
2017	Bachelor's degree	45	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	69
2014	Secondary or high school graduation certificate or equivalent or less	46	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	239
2014	University certificate or diploma below the bachelor's level	50	37
2014	Bachelor's degree	37	142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	61

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	56
2017	University certificate or diploma below the bachelor's level	0	27
2014	Bachelor's degree	4	142

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	155
2017	University certificate or diploma below the bachelor's level	48	27
2017	Bachelor's degree	51	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	69
2014	Secondary or high school graduation certificate or equivalent or less	61	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	239
2014	University certificate or diploma below the bachelor's level	52	37
2014	Bachelor's degree	53	142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	61

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	27

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	155
2017	Bachelor's degree	14	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	69
2014	Secondary or high school graduation certificate or equivalent or less	9	69
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	239
2014	University certificate or diploma below the bachelor's level	16	37
2014	Bachelor's degree	15	142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	61

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	87	13	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	88	12	167
2017	University certificate or diploma below the bachelor's level	90	10	28
2017	Bachelor's degree	83	17	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	16	71

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	14	21	3	4	30	10	52	12	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	14	22	4	4	31	10	48	14	1395
2017	University certificate or diploma below the bachelor's level	9	18	22	4	5	31	11	48	15	183
2017	Bachelor's degree	14	15	19	4	4	33	10	52	14	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	14	22	5	8	28	10	45	20	332
2014	Secondary or high school graduation certificate or equivalent or less	12	14	28	4	3	31	8	42	12	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	15	23	5	4	33	8	46	16	1807
2014	University certificate or diploma below the bachelor's level	11	12	23	3	6	32	12	42	16	230
2014	Bachelor's degree	12	11	22	4	5	34	12	44	16	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	14	20	5	7	33	9	45	20	385

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	25	20	5	3	17	3	65	10	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	26	22	4	3	18	2	63	10	1396
2017	University certificate or diploma below the bachelor's level	16	32	23	4	5	19	2	61	11	183
2017	Bachelor's degree	24	29	21	5	3	17	2	64	10	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	27	20	7	5	16	3	60	15	333
2014	Secondary or high school graduation certificate or equivalent or less	19	24	26	4	4	21	2	56	10	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	25	24	6	3	22	2	56	12	1810
2014	University certificate or diploma below the bachelor's level	18	20	22	5	4	27	4	55	13	230
2014	Bachelor's degree	18	24	23	5	4	24	3	57	11	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	24	22	8	4	22	2	55	16	385

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	44	11	4	3	3	6	81	8	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	51	11	4	2	2	2	83	6	1397
2017	University certificate or diploma below the bachelor's level	24	56	9	3	2	2	4	86	5	183
2017	Bachelor's degree	27	50	9	5	3	1	5	82	8	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	50	8	4	1	2	11	85	6	333
2014	Secondary or high school graduation certificate or equivalent or less	29	49	12	5	2	2	2	81	6	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	51	11	4	1	1	2	83	6	1808
2014	University certificate or diploma below the bachelor's level	26	58	6	4	1	1	4	88	5	230
2014	Bachelor's degree	24	54	8	4	2	1	7	85	6	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	46	10	3	1	2	12	84	4	385

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	20	24	5	4	24	11	48	15	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	27	7	5	21	8	45	17	1395
2017	University certificate or diploma below the bachelor's level	8	21	23	6	9	25	7	43	23	180
2017	Bachelor's degree	11	22	22	6	5	25	9	51	16	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	16	24	8	5	26	12	41	20	331
2014	Secondary or high school graduation certificate or equivalent or less	7	16	30	8	7	24	7	35	22	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	19	27	8	7	22	8	40	22	1807
2014	University certificate or diploma below the bachelor's level	7	20	26	8	4	25	11	41	18	230
2014	Bachelor's degree	6	17	23	9	6	25	13	38	24	1144
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	17	21	10	4	26	13	41	23	385

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	24	11	3	1	12	7	82	5	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	33	11	2	2	9	2	83	5	1398
2017	University certificate or diploma below the bachelor's level	35	39	6	4	2	11	3	87	6	183
2017	Bachelor's degree	41	33	9	2	2	7	5	85	5	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	29	13	2	2	11	10	80	4	333
2014	Secondary or high school graduation certificate or equivalent or less	38	31	14	3	1	10	2	79	5	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	32	14	3	1	10	2	79	5	1808
2014	University certificate or diploma below the bachelor's level	34	37	13	2	2	8	4	80	4	230
2014	Bachelor's degree	36	35	9	2	1	10	7	85	4	1146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	35	10	3	3	7	12	81	7	385

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	26	16	2	2	16	7	74	5	426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	32	16	5	3	14	2	72	9	1396
2017	University certificate or diploma below the bachelor's level	24	35	15	4	3	16	3	73	9	182
2017	Bachelor's degree	28	34	15	3	2	13	5	76	7	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	28	18	3	2	15	10	69	7	333
2014	Secondary or high school graduation certificate or equivalent or less	25	30	20	4	3	16	3	67	8	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	30	19	5	3	16	2	67	10	1806
2014	University certificate or diploma below the bachelor's level	23	33	18	4	5	14	4	68	11	230
2014	Bachelor's degree	24	31	15	5	2	16	7	72	8	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	31	14	4	4	13	11	70	11	384

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	95	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	94	1395
2017	University certificate or diploma below the bachelor's level	11	89	182
2017	Bachelor's degree	7	93	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	332
2014	Secondary or high school graduation certificate or equivalent or less	6	94	558
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	93	1807
2014	University certificate or diploma below the bachelor's level	10	90	229
2014	Bachelor's degree	6	94	1142
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	385

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	81
2017	University certificate or diploma below the bachelor's level	44	21
2017	Bachelor's degree	32	65
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	33
2014	Secondary or high school graduation certificate or equivalent or less	35	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	125
2014	University certificate or diploma below the bachelor's level	54	22
2014	Bachelor's degree	27	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	38

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	81
2017	University certificate or diploma below the bachelor's level	77	21
2017	Bachelor's degree	74	65
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	33
2014	Secondary or high school graduation certificate or equivalent or less	76	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	125
2014	University certificate or diploma below the bachelor's level	72	22
2014	Bachelor's degree	81	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	89	38

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	81
2014	Secondary or high school graduation certificate or equivalent or less	0	35

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23
2017	University certificate or diploma below the bachelor's level	21
2017	Bachelor's degree	65
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33
2014	Secondary or high school graduation certificate or equivalent or less	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	125
2014	University certificate or diploma below the bachelor's level	22
2014	Bachelor's degree	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	81
2017	Bachelor's degree	8	65
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	33
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	125
2014	Bachelor's degree	15	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	38

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	21
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	33

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	81
2017	University certificate or diploma below the bachelor's level	23	21
2017	Bachelor's degree	9	65
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	33
2014	Secondary or high school graduation certificate or equivalent or less	18	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	125
2014	University certificate or diploma below the bachelor's level	28	22
2014	Bachelor's degree	13	71

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	79
2017	Bachelor's degree	19	63
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	33
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	126
2014	Bachelor's degree	17	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	38

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	79
2017	University certificate or diploma below the bachelor's level	30	20
2017	Bachelor's degree	23	63
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	33
2014	Secondary or high school graduation certificate or equivalent or less	14	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	126
2014	University certificate or diploma below the bachelor's level	23	22
2014	Bachelor's degree	26	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	38

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	79
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	126
2014	Bachelor's degree	9	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	38

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	79
2017	Bachelor's degree	20	63
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	33
2014	Secondary or high school graduation certificate or equivalent or less	26	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	126
2014	University certificate or diploma below the bachelor's level	36	22
2014	Bachelor's degree	19	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	38

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	79
2017	Bachelor's degree	19	63
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	33
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	126
2014	Bachelor's degree	27	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	38

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23
2017	University certificate or diploma below the bachelor's level	20
2017	Bachelor's degree	63

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	126
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	38

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	79
2017	Bachelor's degree	13	63
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	33
2014	Secondary or high school graduation certificate or equivalent or less	14	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	126
2014	Bachelor's degree	14	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	38

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	20
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	33

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	79
2017	Bachelor's degree	14	63
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	33
2014	Secondary or high school graduation certificate or equivalent or less	26	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	126
2014	University certificate or diploma below the bachelor's level	32	22
2014	Bachelor's degree	12	71

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23
2017	University certificate or diploma below the bachelor's level	20
2017	Bachelor's degree	63
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33
2014	University certificate or diploma below the bachelor's level	22
2014	Bachelor's degree	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	79
2017	University certificate or diploma below the bachelor's level	41	20
2017	Bachelor's degree	31	63
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	33
2014	Secondary or high school graduation certificate or equivalent or less	39	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	126
2014	University certificate or diploma below the bachelor's level	40	22
2014	Bachelor's degree	32	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	38

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	81
2017	University certificate or diploma below the bachelor's level	43	21
2017	Bachelor's degree	32	63
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	33
2014	Secondary or high school graduation certificate or equivalent or less	19	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	126
2014	University certificate or diploma below the bachelor's level	37	22
2014	Bachelor's degree	31	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	81
2017	University certificate or diploma below the bachelor's level	23	21
2017	Bachelor's degree	15	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	126
2014	Bachelor's degree	19	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	38

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	81
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	126

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	81
2017	University certificate or diploma below the bachelor's level	23	21
2017	Bachelor's degree	13	63
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	33
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	126
2014	Bachelor's degree	13	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	38

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	33
2014	Secondary or high school graduation certificate or equivalent or less	0	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	126
2014	University certificate or diploma below the bachelor's level	0	22

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	81
2017	Bachelor's degree	8	63

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	81
2017	University certificate or diploma below the bachelor's level	0	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	126
2014	Bachelor's degree	10	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	38

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	81
2017	Bachelor's degree	9	63
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	126
2014	Bachelor's degree	16	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	38

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	81
2017	University certificate or diploma below the bachelor's level	44	21
2017	Bachelor's degree	50	63
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	33
2014	Secondary or high school graduation certificate or equivalent or less	67	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	126
2014	University certificate or diploma below the bachelor's level	49	22
2014	Bachelor's degree	43	71
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	38

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	75
2017	University certificate or diploma below the bachelor's level	0	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	31
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	123
2014	Bachelor's degree	0	70

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	75
2017	Bachelor's degree	13	58
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	31
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	123
2014	Bachelor's degree	12	70

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	75
2017	University certificate or diploma below the bachelor's level	0	18
2014	Bachelor's degree	0	70

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	35

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	75
2017	University certificate or diploma below the bachelor's level	0	18
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	123
2014	University certificate or diploma below the bachelor's level	0	21

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	75
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	123

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	75
2017	Bachelor's degree	13	58
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	31
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	123
2014	Bachelor's degree	9	70
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	35

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	75
2017	University certificate or diploma below the bachelor's level	0	18
2017	Bachelor's degree	9	58
2014	Secondary or high school graduation certificate or equivalent or less	15	34
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	123
2014	Bachelor's degree	10	70

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	75
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	123
2014	Bachelor's degree	12	70
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	35

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	75
2017	Bachelor's degree	17	58
2014	Secondary or high school graduation certificate or equivalent or less	24	34
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	123
2014	University certificate or diploma below the bachelor's level	29	21
2014	Bachelor's degree	18	70
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	35

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	75
2017	Bachelor's degree	9	58
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	123
2014	University certificate or diploma below the bachelor's level	24	21
2014	Bachelor's degree	9	70
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	35

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	75
2017	University certificate or diploma below the bachelor's level	62	18
2017	Bachelor's degree	39	58
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	31
2014	Secondary or high school graduation certificate or equivalent or less	30	34
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	123
2014	University certificate or diploma below the bachelor's level	47	21
2014	Bachelor's degree	40	70
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	35

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75
2017	University certificate or diploma below the bachelor's level	18
2017	Bachelor's degree	58
2014	University certificate or diploma below the bachelor's level	21

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	75
2017	University certificate or diploma below the bachelor's level	74	18
2017	Bachelor's degree	52	58
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	31
2014	Secondary or high school graduation certificate or equivalent or less	74	34
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	123
2014	University certificate or diploma below the bachelor's level	66	21
2014	Bachelor's degree	56	70
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	35

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	58

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	75
2017	Bachelor's degree	20	58
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	31
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	123
2014	Bachelor's degree	27	70
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	35

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	17	23
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	89	11	82
2017	University certificate or diploma below the bachelor's level	83	17	21
2017	Bachelor's degree	87	13	65
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	88	12	33

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	15	23	1	2	33	8	56	5	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	15	24	2	3	35	8	49	9	1394
2017	University certificate or diploma below the bachelor's level	11	16	20	4	3	37	9	50	13	183
2017	Bachelor's degree	14	17	19	2	2	37	9	57	8	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	13	22	3	3	36	10	48	12	332
2014	Secondary or high school graduation certificate or equivalent or less	10	16	25	2	2	35	8	47	8	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	13	25	2	2	37	7	47	8	1808
2014	University certificate or diploma below the bachelor's level	11	11	23	4	3	35	11	43	14	230
2014	Bachelor's degree	12	12	19	3	2	41	10	50	10	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	14	21	3	3	37	9	49	12	385

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	23	20	2	2	22	3	69	5	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	27	22	3	2	21	2	65	6	1396
2017	University certificate or diploma below the bachelor's level	19	30	22	3	4	20	2	63	9	183
2017	Bachelor's degree	25	29	19	3	2	20	2	70	6	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	26	20	5	4	19	2	63	12	332
2014	Secondary or high school graduation certificate or equivalent or less	19	24	24	2	2	26	2	60	6	560
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	24	23	3	3	26	2	61	7	1807
2014	University certificate or diploma below the bachelor's level	21	19	22	4	2	28	5	60	8	230
2014	Bachelor's degree	19	26	20	3	2	26	3	63	8	1144
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	25	24	2	4	25	2	58	9	385

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	24	20	16	17	0	3	46	34	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	26	21	14	18	0	2	45	33	1396
2017	University certificate or diploma below the bachelor's level	17	26	15	17	22	0	3	44	40	182
2017	Bachelor's degree	21	25	22	15	15	0	2	47	31	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	24	20	15	14	1	3	50	30	330

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	27	21	14	7	0	1	58	21	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	27	25	17	10	0	1	48	27	1395
2017	University certificate or diploma below the bachelor's level	22	29	20	12	15	1	1	52	28	180
2017	Bachelor's degree	15	26	31	15	12	0	0	41	28	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	24	27	18	16	0	1	38	35	332

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	29	21	11	7	0	2	60	18	425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	28	23	15	9	1	2	51	25	1392
2017	University certificate or diploma below the bachelor's level	21	28	22	14	12	1	2	51	27	182
2017	Bachelor's degree	17	25	27	17	12	0	1	43	30	963
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	26	24	19	16	0	2	40	36	331

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	25	21	16	14	1	3	48	30	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	22	22	20	17	1	1	41	37	1395
2017	University certificate or diploma below the bachelor's level	21	19	20	20	16	3	1	41	37	181
2017	Bachelor's degree	13	22	26	18	19	1	1	36	38	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	23	22	22	17	2	2	36	40	330

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	25	8	5	3	0	10	82	9	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	26	13	5	4	1	7	76	10	1393
2017	University certificate or diploma below the bachelor's level	38	22	16	8	6	2	8	67	15	182
2017	Bachelor's degree	34	29	15	8	6	1	7	68	16	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	27	16	13	9	2	5	59	24	331

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	26	17	9	4	0	1	69	13	425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	31	19	9	6	0	1	66	15	1398
2017	University certificate or diploma below the bachelor's level	29	29	25	9	6	1	0	59	15	181
2017	Bachelor's degree	29	30	23	11	6	0	1	60	17	964
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	26	28	15	8	0	1	48	24	331

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	30	15	10	5	1	3	70	15	424
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	31	23	12	6	1	1	58	19	1394
2017	University certificate or diploma below the bachelor's level	16	37	23	14	7	3	1	54	22	180
2017	Bachelor's degree	21	31	26	12	8	1	2	53	20	963
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	27	27	16	9	1	1	48	25	331

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	31	19	14	8	1	1	58	22	426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	28	24	19	11	1	1	46	30	1396
2017	University certificate or diploma below the bachelor's level	19	27	17	21	12	3	1	47	35	181
2017	Bachelor's degree	14	26	24	22	12	1	1	41	35	962
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	27	30	17	14	1	1	38	32	332

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	32	20	11	8	0	2	60	20	424
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	26	24	16	11	1	1	47	28	1395
2017	University certificate or diploma below the bachelor's level	18	28	20	18	13	3	0	47	32	182
2017	Bachelor's degree	17	29	22	18	12	1	1	47	30	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	28	18	21	14	1	1	46	35	331

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	34	15	10	6	0	2	69	16	425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	31	22	10	7	1	2	60	17	1395
2017	University certificate or diploma below the bachelor's level	25	27	23	14	9	3	0	53	23	180
2017	Bachelor's degree	25	33	21	13	6	1	1	59	19	960
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	32	22	11	9	1	2	57	21	331

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	18	8	4	2	0	3	86	6	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	23	10	4	3	0	1	83	7	1395
2017	University certificate or diploma below the bachelor's level	54	21	9	7	5	1	3	78	12	182
2017	Bachelor's degree	56	23	12	4	3	0	2	81	7	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	24	16	6	2	1	3	75	9	333

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	9	5	3	1	1	4	90	5	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	10	4	2	3	1	3	90	5	1395
2017	University certificate or diploma below the bachelor's level	68	13	4	2	4	3	6	90	6	182
2017	Bachelor's degree	73	9	5	3	3	1	4	88	7	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	14	8	5	5	1	3	81	11	333

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	17	6	4	2	0	3	88	6	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	23	8	3	2	0	2	88	4	1391
2017	University certificate or diploma below the bachelor's level	65	21	5	4	2	1	3	89	6	183
2017	Bachelor's degree	59	24	9	3	2	1	3	86	5	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	24	11	4	4	0	3	81	8	331

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	14	6	4	2	1	3	86	7	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	16	7	4	3	1	1	85	7	1395
2017	University certificate or diploma below the bachelor's level	64	17	8	3	3	2	3	86	6	183
2017	Bachelor's degree	60	19	7	5	5	1	3	83	9	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	22	11	7	5	1	3	76	12	332

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	9	3	1	1	1	22	94	3	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	11	4	2	1	1	21	92	3	1395
2017	University certificate or diploma below the bachelor's level	65	9	4	1	1	1	19	92	3	181
2017	Bachelor's degree	56	15	4	2	1	1	21	90	4	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	15	9	3	2	1	18	83	7	332

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	73	14	5	2	0	1	6	92	3	426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	20	8	3	1	1	5	87	4	1385
2017	University certificate or diploma below the bachelor's level	60	19	10	1	1	2	8	87	2	180
2017	Bachelor's degree	63	18	8	2	1	1	6	87	4	962
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	22	9	3	1	1	7	86	5	330

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	15	7	6	3	0	3	84	9	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	21	9	5	4	1	2	82	9	1397
2017	University certificate or diploma below the bachelor's level	59	19	9	3	2	2	6	85	6	183
2017	Bachelor's degree	63	17	7	4	4	1	3	83	9	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	15	8	3	5	1	4	83	9	331

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	24	12	4	1	0	2	83	5	425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	26	13	3	2	1	2	82	5	1396
2017	University certificate or diploma below the bachelor's level	55	23	11	5	3	1	3	80	8	182
2017	Bachelor's degree	53	26	11	4	2	1	3	82	7	966
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	27	11	4	3	0	4	81	7	330

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	31	35	11	7	0	0	47	18	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	28	39	15	7	1	0	39	22	1398
2017	University certificate or diploma below the bachelor's level	12	25	32	21	9	1	1	37	30	181
2017	Bachelor's degree	8	28	42	16	6	1	0	36	22	968
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	26	36	23	8	0	0	32	31	332

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	16	43	24	9	0	1	33	23	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	21	36	21	11	1	0	33	31	1394
2017	University certificate or diploma below the bachelor's level	10	24	40	14	11	1	0	25	34	182
2017	Bachelor's degree	9	23	36	23	9	0	0	32	31	964
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	23	39	20	5	1	1	26	35	333

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	29	22	9	9	13	1	53	22	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	31	26	11	8	11	0	48	22	1394
2017	University certificate or diploma below the bachelor's level	12	26	28	13	6	16	0	44	23	183
2017	Bachelor's degree	11	36	24	13	6	8	1	53	21	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	32	25	15	8	9	1	47	25	333

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	35	19	13	10	4	1	56	24	428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	33	23	16	11	5	0	48	28	1397
2017	University certificate or diploma below the bachelor's level	12	33	22	15	12	6	0	48	29	182
2017	Bachelor's degree	12	35	22	16	10	4	1	50	28	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	29	18	21	12	5	0	46	34	333

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	83	429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	85	1392
2017	University certificate or diploma below the bachelor's level	17	83	183
2017	Bachelor's degree	14	86	965
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	81	333
2014	Secondary or high school graduation certificate or equivalent or less	11	89	559
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	86	1802
2014	University certificate or diploma below the bachelor's level	16	84	230
2014	Bachelor's degree	13	87	1145
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	85	383

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	32	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	25	208
2017	University certificate or diploma below the bachelor's level	66	34	32
2017	Bachelor's degree	72	28	137
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	23	62
2014	Secondary or high school graduation certificate or equivalent or less	79	21	64
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	21	243
2014	University certificate or diploma below the bachelor's level	69	31	36
2014	Bachelor's degree	77	23	146
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	21	59

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	30	2	10	0	0	0	88	10	51
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	35	8	9	7	1	2	75	16	156
2017	University certificate or diploma below the bachelor's level	38	34	15	9	0	0	5	75	10	21
2017	Bachelor's degree	49	29	7	9	5	0	1	79	14	99
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	45	9	8	0	2	0	83	8	48
2014	Secondary or high school graduation certificate or equivalent or less	56	30	8	4	2	0	0	86	6	50
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	32	4	7	3	1	0	86	11	191
2014	University certificate or diploma below the bachelor's level	57	28	4	4	8	0	0	84	12	25
2014	Bachelor's degree	51	32	5	8	3	0	1	84	11	113
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	36	2	0	4	0	0	93	4	47

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	22	20	10	9	2	1	37	63	427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	26	19	10	9	4	3	31	69	1398
2017	University certificate or diploma below the bachelor's level	26	24	17	10	16	3	3	28	72	182
2017	Bachelor's degree	30	25	20	11	10	4	1	31	69	967
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	25	16	13	9	5	1	32	68	333

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	260
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	889
2017	University certificate or diploma below the bachelor's level	22	121
2017	Bachelor's degree	18	631
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	210

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	260
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	889
2017	University certificate or diploma below the bachelor's level	42	121
2017	Bachelor's degree	33	631
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	210

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	260
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	889
2017	University certificate or diploma below the bachelor's level	17	121
2017	Bachelor's degree	17	631
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	210

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	260
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	889
2017	University certificate or diploma below the bachelor's level	58	121
2017	Bachelor's degree	50	631
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	210

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	260
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	889
2017	University certificate or diploma below the bachelor's level	10	121
2017	Bachelor's degree	6	631
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	210

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	260
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	889
2017	University certificate or diploma below the bachelor's level	29	121
2017	Bachelor's degree	39	631
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	210

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	46	19	14	2	14	253
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	46	20	11	4	14	878
2017	University certificate or diploma below the bachelor's level	5	32	20	18	9	16	121
2017	Bachelor's degree	5	46	21	10	5	13	625
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	44	15	10	5	21	207

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	15	20	18	25	2	10	29	49	257
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	17	18	17	25	3	11	30	48	898
2017	University certificate or diploma below the bachelor's level	6	15	16	21	30	1	11	24	58	122
2017	Bachelor's degree	8	21	18	18	24	2	9	33	47	632
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	18	16	25	19	1	11	32	50	212

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	11	13	16	51	1	3	15	71	258
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	10	14	19	47	2	5	14	71	897
2017	University certificate or diploma below the bachelor's level	3	9	7	18	55	2	5	13	79	122
2017	Bachelor's degree	3	12	12	16	48	2	6	17	70	633
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	10	7	17	53	1	7	16	76	213

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Shared Services Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me