2017 Public Service Employee Survey Results for Shared Services Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 39 1 14 7 0 0 78 21 61
2017 Language of service - Both English and French 29 46 9 11 5 0 0 75 17 209
2014 Language of service - English only 24 45 6 14 12 0 0 69 26 87
2014 Language of service - Both English and French 33 42 8 11 7 0 0 75 17 219

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 73 19 2 3 0 2 2 95 3 61
2017 Language of service - Both English and French 50 34 6 4 4 0 2 85 8 209
2014 Language of service - English only 57 24 8 5 2 2 1 84 7 87
2014 Language of service - Both English and French 49 31 9 9 2 0 0 80 11 219

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 76 15 5 2 3 0 0 90 5 61
2017 Language of service - Both English and French 45 27 12 8 8 0 0 73 16 209
2014 Language of service - English only 61 21 10 5 1 0 1 83 6 87
2014 Language of service - Both English and French 39 30 11 12 7 0 0 70 19 219

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 36 5 14 2 0 0 80 15 61
2017 Language of service - Both English and French 35 41 12 8 3 0 1 77 11 209
2014 Language of service - English only 33 38 10 10 9 0 0 71 19 86
2014 Language of service - Both English and French 39 40 8 9 5 0 0 79 14 219

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 32 12 18 13 0 0 56 31 61
2017 Language of service - Both English and French 21 40 21 10 7 0 0 62 17 209
2014 Language of service - English only 18 32 15 10 24 0 1 51 34 87
2014 Language of service - Both English and French 22 37 13 17 10 0 1 60 27 219

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 37 5 9 3 2 0 83 13 61
2017 Language of service - Both English and French 42 38 11 5 4 0 0 80 9 209
2014 Language of service - English only 24 45 20 2 9 0 0 69 11 87
2014 Language of service - Both English and French 36 36 14 7 7 0 0 72 14 219

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 43 2 0 5 0 0 93 5 61
2017 Language of service - Both English and French 48 34 10 3 4 0 0 83 7 206
2014 Language of service - English only 31 49 13 2 6 0 0 79 8 87
2014 Language of service - Both English and French 43 33 10 7 5 0 1 77 12 219

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 37 6 6 5 0 0 83 11 61
2017 Language of service - Both English and French 41 41 11 3 3 0 0 83 6 207
2014 Language of service - English only 31 39 14 10 7 0 0 70 17 87
2014 Language of service - Both English and French 38 40 12 6 3 0 1 79 9 219

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 32 9 9 5 0 0 77 14 61
2017 Language of service - Both English and French 40 31 17 5 5 0 1 73 10 209
2014 Language of service - English only 31 30 19 3 17 0 0 61 20 87
2014 Language of service - Both English and French 34 35 13 8 8 0 2 71 16 219

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 19 6 6 14 3 9 69 24 61
2017 Language of service - Both English and French 40 28 10 6 5 2 9 76 13 207
2014 Language of service - English only 30 21 13 13 16 2 4 54 31 87
2014 Language of service - Both English and French 31 27 14 7 10 3 8 65 19 219

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 44 9 5 5 0 0 82 10 61
2017 Language of service - Both English and French 36 39 14 6 3 0 1 76 10 209
2014 Language of service - English only 27 36 18 7 11 0 0 63 19 87
2014 Language of service - Both English and French 26 42 16 9 7 0 0 68 16 219

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 32 22 9 11 0 0 57 21 61
2017 Language of service - Both English and French 27 33 19 13 8 0 0 61 20 208
2014 Language of service - English only 15 35 14 17 18 0 0 50 35 87
2014 Language of service - Both English and French 25 31 21 12 10 0 0 57 22 219

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 46 12 12 6 0 0 70 18 61
2017 Language of service - Both English and French 23 48 16 8 5 0 0 71 12 209

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 38 7 5 3 0 0 86 8 61
2017 Language of service - Both English and French 37 40 16 5 2 0 0 77 7 209
2014 Language of service - English only 33 41 14 4 7 1 0 75 11 87
2014 Language of service - Both English and French 38 37 12 6 5 1 0 76 12 219

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 38 13 10 8 3 0 68 18 61
2017 Language of service - Both English and French 27 38 18 10 6 1 0 66 15 209

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 66 30 4 0 0 0 0 96 0 60
2017 Language of service - Both English and French 51 39 7 1 1 1 0 91 3 209
2014 Language of service - English only 58 26 10 0 6 0 0 84 6 87
2014 Language of service - Both English and French 57 30 7 2 4 0 0 87 6 218

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 48 6 7 6 2 0 80 13 60
2017 Language of service - Both English and French 29 38 18 8 5 0 1 68 13 208
2014 Language of service - English only 18 35 17 14 15 1 0 54 29 87
2014 Language of service - Both English and French 22 39 16 10 11 0 2 62 21 219

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 49 15 6 3 0 0 76 9 60
2017 Language of service - Both English and French 32 40 18 5 5 0 0 72 10 209
2014 Language of service - English only 19 38 18 14 10 1 0 58 24 87
2014 Language of service - Both English and French 29 34 21 7 8 0 1 64 15 218

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 54 6 10 3 0 0 81 13 60
2017 Language of service - Both English and French 33 40 14 9 4 0 0 73 13 209
2014 Language of service - English only 19 42 9 18 11 1 0 61 29 87
2014 Language of service - Both English and French 29 40 14 9 7 0 0 70 16 219

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 39 9 8 3 0 0 80 12 60
2017 Language of service - Both English and French 42 40 13 3 2 0 0 82 5 209
2014 Language of service - English only 40 32 13 3 9 2 0 74 13 87
2014 Language of service - Both English and French 36 41 15 3 5 0 0 77 8 219

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 30 25 5 3 0 2 67 8 61
2017 Language of service - Both English and French 39 37 14 5 3 0 2 78 8 209
2014 Language of service - English only 33 42 13 3 5 2 2 79 8 87
2014 Language of service - Both English and French 42 33 14 5 5 0 1 76 10 218

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 21 33 22 3 0 6 27 37 60
2017 Language of service - Both English and French 12 27 29 19 5 1 6 27 42 206
2014 Language of service - English only 15 34 35 7 5 1 4 12 51 85
2014 Language of service - Both English and French 17 35 27 12 5 0 3 18 54 217

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 14 37 13 9 0 5 23 39 60
2017 Language of service - Both English and French 19 25 33 9 7 3 4 18 47 207
2014 Language of service - English only 25 26 25 11 3 4 6 16 57 86
2014 Language of service - Both English and French 29 24 24 9 6 4 4 16 58 219

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 26 30 13 7 2 3 20 48 60
2017 Language of service - Both English and French 23 32 25 9 2 4 4 13 60 208
2014 Language of service - English only 32 18 26 7 5 7 5 13 57 87
2014 Language of service - Both English and French 31 25 28 7 5 2 3 12 59 218

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 13 30 19 15 0 7 37 31 58
2017 Language of service - Both English and French 7 13 39 20 12 2 6 36 22 207
2014 Language of service - English only 14 10 26 28 9 6 8 42 27 87
2014 Language of service - Both English and French 13 20 34 18 11 1 3 30 35 216

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 17 26 7 11 0 7 19 53 60
2017 Language of service - Both English and French 15 22 30 20 6 2 5 28 39 206
2014 Language of service - English only 30 16 22 17 7 2 6 26 50 87
2014 Language of service - Both English and French 22 23 27 14 9 0 5 24 48 218

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 16 20 16 10 8 7 30 47 59
2017 Language of service - Both English and French 16 22 27 17 7 3 7 27 42 205
2014 Language of service - English only 8 15 16 34 15 5 8 56 26 86
2014 Language of service - Both English and French 15 19 23 18 13 5 8 36 38 218

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 24 28 9 11 3 5 22 48 61
2017 Language of service - Both English and French 17 22 32 14 5 4 6 21 43 208
2014 Language of service - English only 20 23 27 18 5 3 4 25 46 87
2014 Language of service - Both English and French 19 24 31 13 9 1 4 23 45 218
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 76 11 3 2 2 2 5 93 3 61
2017 Language of service - Both English and French 49 25 10 8 7 0 2 75 15 209
2014 Language of service - English only 65 19 5 4 2 2 3 89 7 87
2014 Language of service - Both English and French 52 25 9 7 7 0 1 78 13 219

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 36 20 7 6 7 0 64 15 61
2017 Language of service - Both English and French 29 35 14 6 8 3 5 70 15 209
2014 Language of service - English only 25 28 21 8 12 1 6 57 21 87
2014 Language of service - Both English and French 30 29 18 8 9 1 4 63 18 219

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 24 14 8 8 2 2 69 17 60
2017 Language of service - Both English and French 45 33 10 6 4 1 0 80 10 209
2014 Language of service - English only 38 25 14 4 15 3 1 66 20 87
2014 Language of service - Both English and French 40 34 12 8 6 0 0 74 14 219

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 36 8 10 14 3 5 66 26 61
2017 Language of service - Both English and French 28 45 16 5 4 1 0 75 9 208
2014 Language of service - English only 19 36 13 7 13 8 4 63 23 87
2014 Language of service - Both English and French 24 45 16 7 6 1 2 70 13 219

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 19 16 7 16 13 3 54 27 61
2017 Language of service - Both English and French 23 27 24 7 10 8 1 55 19 208
2014 Language of service - English only 20 17 17 15 15 13 4 45 35 87
2014 Language of service - Both English and French 21 32 16 8 10 11 1 60 21 218

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 19 18 14 17 17 2 40 38 61
2017 Language of service - Both English and French 14 25 21 13 11 13 3 46 29 209
2014 Language of service - English only 10 20 20 19 17 10 5 35 42 87
2014 Language of service - Both English and French 13 24 20 13 15 11 3 44 33 219

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 40 5 5 3 0 0 87 8 61
2017 Language of service - Both English and French 43 39 11 3 3 0 0 82 7 208
2014 Language of service - English only 35 42 9 8 4 3 0 79 12 87
2014 Language of service - Both English and French 36 46 8 6 3 0 0 83 9 219
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 39 6 8 3 2 1 82 11 61
2017 Language of service - Both English and French 36 39 12 4 8 0 1 76 12 209
2014 Language of service - English only 35 29 13 9 10 2 1 67 19 87
2014 Language of service - Both English and French 32 38 12 10 6 0 2 72 16 219

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 22 8 9 5 2 1 77 14 61
2017 Language of service - Both English and French 41 35 14 3 6 0 0 77 9 209
2014 Language of service - English only 38 28 12 12 7 2 0 68 20 87
2014 Language of service - Both English and French 38 37 13 5 7 1 0 76 11 219

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 38 8 3 6 0 0 83 9 61
2017 Language of service - Both English and French 36 38 12 6 6 0 1 75 12 209
2014 Language of service - English only 35 34 11 6 10 2 1 71 17 87
2014 Language of service - Both English and French 39 41 8 5 6 0 1 81 11 219

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 85 12 2 0 0 0 2 98 0 60
2017 Language of service - Both English and French 65 22 4 3 5 0 0 87 9 209
2014 Language of service - English only 70 20 5 2 0 1 2 93 3 86
2014 Language of service - Both English and French 67 20 5 3 3 0 1 88 7 219

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 23 3 5 3 5 5 88 9 61
2017 Language of service - Both English and French 48 30 10 3 4 4 3 82 7 208
2014 Language of service - English only 46 23 7 3 9 6 5 79 13 86
2014 Language of service - Both English and French 42 30 9 5 8 3 4 77 14 219

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 21 10 1 3 3 3 85 5 61
2017 Language of service - Both English and French 53 29 9 4 4 0 0 83 8 206

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 62 16 11 6 2 2 1 81 8 61
2017 Language of service - Both English and French 51 25 14 4 4 1 0 77 9 208

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 24 10 5 5 2 0 81 10 60
2017 Language of service - Both English and French 49 29 12 3 5 0 0 79 9 208
2014 Language of service - English only 40 32 11 8 6 1 1 74 15 87
2014 Language of service - Both English and French 45 37 8 3 6 0 1 82 9 218
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 23 50 13 9 3 2 0 74 12 35
2014 Language of service - Both English and French 24 40 14 17 5 0 0 64 22 42

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 31 8 11 6 17 0 69 21 61
2017 Language of service - Both English and French 23 33 17 10 7 10 0 63 19 209
2014 Language of service - English only 22 29 20 9 8 10 1 58 19 87
2014 Language of service - Both English and French 21 35 18 10 6 9 0 62 18 219

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 34 8 8 16 8 0 65 26 61
2017 Language of service - Both English and French 17 36 21 14 8 4 0 55 23 209
2014 Language of service - English only 18 25 18 14 20 4 1 45 36 87
2014 Language of service - Both English and French 19 28 25 13 10 4 0 49 25 219

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 23 16 8 17 8 0 55 28 61
2017 Language of service - Both English and French 14 30 27 12 7 9 0 49 21 209
2014 Language of service - English only 17 15 25 14 22 7 1 34 39 87
2014 Language of service - Both English and French 12 26 25 18 11 7 0 42 31 219

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 23 16 7 17 13 0 54 27 61
2017 Language of service - Both English and French 17 27 24 12 11 9 0 49 25 209
2014 Language of service - English only 15 13 19 16 26 9 1 32 47 87
2014 Language of service - Both English and French 15 25 24 15 14 6 0 43 31 219

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 31 14 12 17 6 0 54 31 61
2017 Language of service - Both English and French 18 28 25 13 10 5 0 49 24 209
2014 Language of service - English only 17 19 13 15 28 6 1 39 47 87
2014 Language of service - Both English and French 15 32 19 17 14 2 1 49 32 219
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 43 14 13 5 3 1 67 19 61
2017 Language of service - Both English and French 24 42 20 6 4 3 0 68 11 209
2014 Language of service - English only 25 24 24 5 14 7 1 54 21 87
2014 Language of service - Both English and French 22 38 21 10 6 2 0 62 17 219

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 31 9 8 2 10 0 80 10 61
2017 Language of service - Both English and French 27 44 17 3 2 7 0 77 5 207
2014 Language of service - English only 31 43 12 6 3 5 1 78 10 87
2014 Language of service - Both English and French 25 46 15 3 3 7 0 77 7 217

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 33 13 8 3 9 1 74 12 61
2017 Language of service - Both English and French 31 35 13 9 6 5 1 70 16 209
2014 Language of service - English only 23 38 13 7 10 5 4 67 19 87
2014 Language of service - Both English and French 24 39 12 12 8 5 0 66 22 219

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 33 24 6 8 3 3 59 15 61
2017 Language of service - Both English and French 21 33 20 9 5 10 3 61 16 209
2014 Language of service - English only 14 32 20 13 11 5 5 51 27 87
2014 Language of service - Both English and French 14 23 28 11 10 10 3 43 25 218

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 29 8 5 16 18 2 65 25 60
2017 Language of service - Both English and French 23 26 19 9 11 10 3 56 23 208
2014 Language of service - English only 12 31 15 8 13 14 7 55 27 87
2014 Language of service - Both English and French 17 21 21 15 11 11 4 45 31 219

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 76 11 2 3 2 1 5 93 5 61
2017 Language of service - Both English and French 43 33 10 6 4 1 3 79 10 208
2014 Language of service - English only 59 21 8 0 2 5 5 88 2 86
2014 Language of service - Both English and French 37 32 15 7 5 2 2 72 12 219

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 71 18 6 0 0 3 2 93 0 61
2017 Language of service - Both English and French 49 29 11 3 2 3 3 82 6 209
2014 Language of service - English only 57 21 7 0 1 10 3 91 1 86
2014 Language of service - Both English and French 46 27 14 5 3 3 2 77 8 219

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 30 11 11 16 3 0 61 28 61
2017 Language of service - Both English and French 20 37 18 14 5 3 1 61 20 208
2014 Language of service - English only 16 23 27 10 16 7 1 42 28 86
2014 Language of service - Both English and French 19 26 21 14 15 3 2 48 30 219

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 23 14 19 19 3 2 45 40 61
2017 Language of service - Both English and French 19 29 17 16 14 4 2 50 31 206
2014 Language of service - English only 12 15 14 15 36 7 2 29 56 86
2014 Language of service - Both English and French 16 25 17 16 20 3 4 44 38 219

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 29 17 9 10 8 2 60 21 61
2017 Language of service - Both English and French 20 34 25 9 3 8 1 59 13 208

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 29 12 6 5 10 0 75 12 61
2017 Language of service - Both English and French 29 36 20 5 3 5 2 70 9 208
2014 Language of service - English only 36 29 15 1 6 12 1 75 8 87
2014 Language of service - Both English and French 35 34 17 2 3 9 0 76 6 218

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 39 4 0 3 10 0 92 3 61
2017 Language of service - Both English and French 36 38 19 2 0 3 1 78 3 209
2014 Language of service - English only 34 30 14 4 9 8 1 70 14 87
2014 Language of service - Both English and French 33 43 13 3 2 6 0 81 5 217

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 36 8 2 5 0 0 86 6 61
2017 Language of service - Both English and French 36 43 14 4 3 1 0 79 7 209
2014 Language of service - English only 34 32 18 6 8 2 0 68 14 87
2014 Language of service - Both English and French 38 38 15 3 4 1 0 78 7 216

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 22 20 8 10 0 1 62 18 61
2017 Language of service - Both English and French 25 30 27 11 7 2 0 55 18 208
2014 Language of service - English only 22 29 20 13 16 1 0 52 29 87
2014 Language of service - Both English and French 22 29 25 12 12 0 0 51 25 219

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 30 20 11 8 0 1 60 20 61
2017 Language of service - Both English and French 23 37 23 12 4 1 0 60 17 207
2014 Language of service - English only 22 25 21 14 16 1 1 48 31 87
2014 Language of service - Both English and French 25 26 27 12 10 0 0 51 22 218

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 23 23 8 13 5 0 54 22 61
2017 Language of service - Both English and French 28 20 24 14 10 5 0 51 24 209
2014 Language of service - English only 21 24 18 14 17 6 0 47 33 87
2014 Language of service - Both English and French 24 17 26 13 17 3 1 42 31 219
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 16 36 48 61
2017 Language of service - Both English and French 27 38 35 209
2014 Language of service - English only 17 34 48 86
2014 Language of service - Both English and French 30 31 39 219

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 41 29 30 0 0 0 10
2017 Language of service - Both English and French 9 27 49 2 10 4 56
2014 Language of service - English only 35 42 12 11 9999 0 15
2014 Language of service - Both English and French 17 21 48 5 9999 9 65
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 18 82 61
2017 Language of service - Both English and French 18 82 207
2014 Language of service - English only 11 89 87
2014 Language of service - Both English and French 15 85 218

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 49 35
2014 Language of service - Both English and French 56 32

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 11
2017 Language of service - Both English and French 62 35
2014 Language of service - English only 91 10
2014 Language of service - Both English and French 62 32

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2017 Language of service - Both English and French 0 35
2014 Language of service - English only 0 10
2014 Language of service - Both English and French 0 32

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2017 Language of service - Both English and French 0 35

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 53 11
2017 Language of service - Both English and French 38 35
2014 Language of service - Both English and French 28 32

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 38 35
2014 Language of service - English only 71 10
2014 Language of service - Both English and French 36 32

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 34 35
2014 Language of service - English only 71 10
2014 Language of service - Both English and French 28 32

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 40 35
2014 Language of service - English only 61 10
2014 Language of service - Both English and French 45 32

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 30 35
2014 Language of service - English only 61 10
2014 Language of service - Both English and French 15 32

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 11
2017 Language of service - Both English and French 74 35
2014 Language of service - English only 61 10
2014 Language of service - Both English and French 53 32

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 40 35
2014 Language of service - English only 54 10
2014 Language of service - Both English and French 34 32

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2017 Language of service - Both English and French 0 35
2014 Language of service - English only 0 10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2017 Language of service - Both English and French 14 35
2014 Language of service - Both English and French 0 32

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 17 35

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 45 35
2014 Language of service - English only 60 10
2014 Language of service - Both English and French 34 32

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 29 35

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 23 35
2014 Language of service - Both English and French 16 32

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 11
2017 Language of service - Both English and French 59 35
2014 Language of service - English only 51 10
2014 Language of service - Both English and French 54 32

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 20 35
2014 Language of service - Both English and French 28 32

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 20 35
2014 Language of service - Both English and French 19 32

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 15 35
2014 Language of service - English only 0 10

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 24 35
2014 Language of service - Both English and French 21 32

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 15 33
2014 Language of service - Both English and French 20 30

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 10
2014 Language of service - Both English and French 27 30

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 33

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 18 33

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 33

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 22 33
2014 Language of service - Both English and French 16 30

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 33 33
2014 Language of service - Both English and French 23 30

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 10
2017 Language of service - Both English and French 0 33
2014 Language of service - Both English and French 0 30

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 37 33
2014 Language of service - Both English and French 39 30

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 22 33

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 87 13 11
2017 Language of service - Both English and French 78 22 36

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 21 12 1 9 28 6 66 16 61
2017 Language of service - Both English and French 17 18 22 3 6 24 11 53 13 208
2014 Language of service - English only 15 18 17 3 8 29 9 55 18 86
2014 Language of service - Both English and French 13 17 21 3 4 27 15 52 12 219

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 21 14 6 8 16 0 66 17 61
2017 Language of service - Both English and French 26 26 22 3 3 15 4 65 7 207
2014 Language of service - English only 27 28 12 5 7 17 5 70 15 87
2014 Language of service - Both English and French 20 28 20 3 4 23 3 64 9 218
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 41 11 11 5 3 0 72 16 61
2017 Language of service - Both English and French 26 46 15 6 3 2 4 75 9 209
2014 Language of service - English only 21 56 12 3 4 2 2 80 7 87
2014 Language of service - Both English and French 24 44 14 5 4 3 6 75 9 219

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 26 14 9 8 29 5 52 26 61
2017 Language of service - Both English and French 16 23 24 7 4 19 8 53 14 208
2014 Language of service - English only 5 19 28 9 9 23 7 34 26 87
2014 Language of service - Both English and French 11 21 28 4 5 19 10 46 13 219

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 18 6 3 0 16 0 89 4 61
2017 Language of service - Both English and French 33 36 13 3 2 10 3 79 6 207
2014 Language of service - English only 28 35 12 7 1 12 4 76 10 87
2014 Language of service - Both English and French 31 36 15 2 1 10 6 79 4 219

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 29 6 1 3 21 0 86 6 61
2017 Language of service - Both English and French 29 37 14 4 1 13 3 78 5 207
2014 Language of service - English only 24 24 19 9 5 17 4 60 17 87
2014 Language of service - Both English and French 25 33 16 4 2 15 6 73 7 219
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 6 94 209
2014 Language of service - English only 9 91 87
2014 Language of service - Both English and French 4 96 219

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 59 12

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 58 12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 41 12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 42 12

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 10

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 10

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 10

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 10

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 70 10

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 84 16 12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 18 14 3 3 37 3 66 10 61
2017 Language of service - Both English and French 20 20 19 3 2 29 8 63 7 208
2014 Language of service - English only 18 13 23 1 5 30 10 51 10 87
2014 Language of service - Both English and French 13 20 20 2 2 31 12 58 7 219

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 22 16 4 2 19 0 73 7 61
2017 Language of service - Both English and French 29 29 19 2 1 17 4 72 4 209
2014 Language of service - English only 26 22 21 3 5 22 2 62 10 87
2014 Language of service - Both English and French 19 28 19 3 1 26 4 67 5 219
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 23 19 20 14 0 0 48 34 60
2017 Language of service - Both English and French 15 24 22 18 16 2 4 41 36 207

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 32 20 10 6 2 0 63 16 60
2017 Language of service - Both English and French 21 24 27 15 8 0 3 47 25 208

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 35 27 7 6 2 3 59 13 60
2017 Language of service - Both English and French 24 24 27 10 7 1 6 52 18 205

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 21 24 11 21 0 5 42 33 61
2017 Language of service - Both English and French 18 22 24 18 13 1 4 42 33 209

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 31 10 9 5 3 10 73 15 60
2017 Language of service - Both English and French 46 22 8 6 7 0 10 76 14 209

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 23 27 12 3 0 0 58 15 61
2017 Language of service - Both English and French 38 23 20 10 5 1 2 63 15 208

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 40 22 5 7 0 0 66 11 60
2017 Language of service - Both English and French 32 32 17 10 4 2 3 67 15 205

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 37 21 18 8 0 0 53 26 61
2017 Language of service - Both English and French 30 31 18 11 6 1 2 63 18 208

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 30 26 12 11 0 2 50 23 61
2017 Language of service - Both English and French 30 33 19 8 7 0 3 65 15 208

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 34 21 11 6 0 2 62 17 61
2017 Language of service - Both English and French 33 34 17 7 5 0 4 70 12 206

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 22 15 8 0 0 0 77 8 61
2017 Language of service - Both English and French 56 21 11 5 4 0 3 79 9 208

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 15 6 5 2 2 3 87 6 61
2017 Language of service - Both English and French 69 10 7 4 5 1 5 84 9 207

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 28 6 2 2 0 2 91 3 61
2017 Language of service - Both English and French 60 22 6 5 3 0 3 85 8 208

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 20 8 8 3 2 0 81 11 61
2017 Language of service - Both English and French 57 21 9 4 5 1 3 81 9 208

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 11 0 2 0 0 22 98 2 61
2017 Language of service - Both English and French 65 7 3 3 0 1 21 92 4 208

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 23 9 1 3 0 6 85 5 61
2017 Language of service - Both English and French 61 18 10 2 0 1 6 86 3 207

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 22 13 8 2 0 2 77 10 60
2017 Language of service - Both English and French 65 14 8 6 3 0 5 82 9 209

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 25 3 8 0 0 2 89 8 59
2017 Language of service - Both English and French 56 20 13 5 2 1 4 79 7 207

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 33 32 16 6 0 0 45 22 61
2017 Language of service - Both English and French 18 24 40 12 5 0 0 42 18 209

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 26 31 17 14 2 0 32 36 61
2017 Language of service - Both English and French 6 17 35 26 15 0 1 42 23 209

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 30 20 9 8 12 0 58 19 61
2017 Language of service - Both English and French 14 29 28 7 7 15 0 50 17 208

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 32 16 6 15 5 1 60 23 61
2017 Language of service - Both English and French 18 41 19 10 6 5 1 63 17 209
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 25 75 61
2017 Language of service - Both English and French 16 84 208
2014 Language of service - English only 20 80 86
2014 Language of service - Both English and French 15 85 219

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 45 55 16
2017 Language of service - Both English and French 61 39 33
2014 Language of service - English only 63 37 17
2014 Language of service - Both English and French 80 20 32

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 44 40 11 0 0 5 0 89 0 20
2014 Language of service - English only 57 24 10 0 9 0 0 81 9 11
2014 Language of service - Both English and French 56 36 8 0 0 0 0 92 0 25
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 20 22 10 11 3 2 34 66 61
2017 Language of service - Both English and French 24 25 24 13 10 1 3 25 75 208

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 37
2017 Language of service - Both English and French 22 149

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 37
2017 Language of service - Both English and French 34 149

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 37
2017 Language of service - Both English and French 20 149

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 37
2017 Language of service - Both English and French 47 149

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 37
2017 Language of service - Both English and French 8 149

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 37
2017 Language of service - Both English and French 34 149

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 4 49 18 16 3 10 37
2017 Language of service - Both English and French 6 42 19 11 5 16 147

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 31 20 16 20 4 0 42 38 38
2017 Language of service - Both English and French 9 16 19 15 27 1 13 30 49 149

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 22 18 10 40 4 0 29 52 38
2017 Language of service - Both English and French 5 12 11 19 46 1 5 19 69 150
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