2017 Public Service Employee Survey Results for Shared Services Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 44 7 12 6 0 0 75 18 273
2017 Does not provide services to public 23 48 7 14 7 0 0 72 21 3044
2014 Provides services to public 30 43 7 12 9 0 0 73 20 310
2014 Does not provide services to public 23 41 7 18 10 0 0 64 28 3840

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 31 5 4 3 0 2 87 7 273
2017 Does not provide services to public 58 26 8 3 2 1 1 86 6 3041
2014 Provides services to public 51 29 9 8 2 1 1 81 10 310
2014 Does not provide services to public 57 25 8 5 3 1 2 84 8 3841

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 25 10 7 7 0 0 77 13 273
2017 Does not provide services to public 53 23 8 10 5 0 1 77 15 3048
2014 Provides services to public 45 28 11 10 5 0 1 74 15 310
2014 Does not provide services to public 51 24 8 10 5 0 1 76 15 3836

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 40 11 9 3 0 0 77 12 273
2017 Does not provide services to public 39 38 8 9 6 0 0 77 15 3049
2014 Provides services to public 37 39 9 9 6 0 0 76 15 309
2014 Does not provide services to public 39 35 9 10 7 0 0 75 16 3840

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 38 19 13 9 0 0 60 21 273
2017 Does not provide services to public 20 34 16 15 14 0 1 55 29 3049
2014 Provides services to public 21 35 13 15 14 0 1 57 30 310
2014 Does not provide services to public 13 26 16 21 22 0 1 40 43 3840

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 38 9 6 4 0 0 81 10 273
2017 Does not provide services to public 34 42 12 7 5 0 0 76 12 3046
2014 Provides services to public 32 38 15 6 8 0 0 71 14 310
2014 Does not provide services to public 33 39 14 9 6 0 0 72 14 3840

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 37 8 3 4 0 0 85 6 270
2017 Does not provide services to public 41 38 10 7 4 0 0 79 11 3043
2014 Provides services to public 39 38 11 6 5 0 1 78 11 310
2014 Does not provide services to public 38 39 10 8 5 0 0 78 13 3838

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 40 11 4 3 0 0 82 7 271
2017 Does not provide services to public 39 41 11 6 2 0 0 81 8 3040
2014 Provides services to public 35 40 13 7 4 0 1 76 11 310
2014 Does not provide services to public 36 39 13 8 4 1 0 75 11 3835

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 31 15 6 5 0 1 74 11 273
2017 Does not provide services to public 43 33 11 8 5 0 0 77 13 3043
2014 Provides services to public 33 34 15 7 10 0 1 68 17 310
2014 Does not provide services to public 36 34 14 9 6 1 1 71 15 3836

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 26 9 6 7 2 9 75 15 271
2017 Does not provide services to public 36 24 12 9 9 2 9 67 20 3039
2014 Provides services to public 31 25 14 9 12 3 7 62 23 310
2014 Does not provide services to public 35 26 11 10 10 2 8 67 22 3838

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 40 13 6 3 0 1 77 10 273
2017 Does not provide services to public 26 42 13 10 9 0 0 68 19 3046
2014 Provides services to public 26 40 17 8 8 0 0 66 17 310
2014 Does not provide services to public 20 42 16 12 10 0 0 62 22 3840

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 20 12 8 0 0 60 20 272
2017 Does not provide services to public 24 35 19 12 10 0 0 59 22 3049
2014 Provides services to public 22 33 19 13 12 0 0 55 25 310
2014 Does not provide services to public 18 35 20 15 12 0 0 54 27 3837

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 48 15 9 5 0 0 71 14 273
2017 Does not provide services to public 20 37 18 15 10 0 0 57 25 3046

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 40 14 5 2 0 0 79 7 273
2017 Does not provide services to public 32 38 14 9 6 1 0 70 16 3049
2014 Provides services to public 36 38 13 6 6 1 0 75 12 310
2014 Does not provide services to public 28 39 14 10 8 1 0 68 18 3835

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 38 17 10 6 2 0 66 16 273
2017 Does not provide services to public 24 36 17 12 10 0 0 61 22 3050

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 37 6 1 1 0 0 92 2 272
2017 Does not provide services to public 42 36 13 5 4 0 0 78 9 3038
2014 Provides services to public 56 30 8 2 4 0 0 86 6 309
2014 Does not provide services to public 50 31 11 4 3 0 0 82 7 3840

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 41 15 8 5 0 1 71 13 271
2017 Does not provide services to public 28 40 13 11 7 0 0 68 19 3040
2014 Provides services to public 21 37 17 11 12 0 1 59 23 310
2014 Does not provide services to public 19 39 15 14 12 0 0 58 26 3837

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 42 18 5 5 0 0 72 10 272
2017 Does not provide services to public 32 35 17 9 7 0 0 67 16 3040
2014 Provides services to public 26 35 21 9 8 0 1 61 17 309
2014 Does not provide services to public 25 36 17 12 10 0 0 61 22 3836

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 43 12 9 4 0 0 75 13 272
2017 Does not provide services to public 28 35 17 12 8 0 0 63 20 3044
2014 Provides services to public 26 41 13 12 8 0 0 67 20 310
2014 Does not provide services to public 23 35 18 13 11 0 0 58 24 3832

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 40 12 5 2 0 0 82 7 272
2017 Does not provide services to public 32 39 14 9 6 0 0 70 16 3042
2014 Provides services to public 36 39 14 3 6 1 0 76 9 310
2014 Does not provide services to public 28 40 15 10 6 0 0 69 16 3837

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 36 17 5 3 0 2 75 8 273
2017 Does not provide services to public 34 37 15 7 6 0 1 71 13 3046
2014 Provides services to public 39 35 13 4 5 1 2 77 10 309
2014 Does not provide services to public 32 35 18 8 6 0 1 68 14 3839

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 26 30 20 5 1 6 26 41 269
2017 Does not provide services to public 16 30 34 12 5 1 2 18 47 3036
2014 Provides services to public 17 35 30 10 5 0 3 16 53 306
2014 Does not provide services to public 19 34 30 10 4 1 2 15 54 3831

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 23 33 10 8 3 4 19 46 270
2017 Does not provide services to public 24 28 27 10 6 2 2 17 55 3034
2014 Provides services to public 29 24 24 9 5 4 4 16 58 309
2014 Does not provide services to public 31 31 23 8 5 2 1 13 64 3831

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 30 26 10 3 4 4 15 57 271
2017 Does not provide services to public 30 29 23 9 4 2 2 14 62 3039
2014 Provides services to public 32 23 27 7 5 3 3 12 58 309
2014 Does not provide services to public 35 29 22 8 3 1 2 11 66 3828

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 13 37 20 13 2 6 36 24 268
2017 Does not provide services to public 16 21 32 20 7 1 2 28 38 3028
2014 Provides services to public 14 17 32 20 11 2 5 34 33 307
2014 Does not provide services to public 17 21 32 20 7 1 2 28 39 3819

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 21 29 17 7 1 6 26 43 269
2017 Does not provide services to public 22 27 26 13 7 2 3 21 51 3027
2014 Provides services to public 25 21 25 15 8 1 5 25 49 309
2014 Does not provide services to public 30 27 24 11 5 1 2 16 59 3826

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 21 25 17 7 4 7 28 44 267
2017 Does not provide services to public 16 22 25 19 10 3 4 31 42 3030
2014 Provides services to public 13 17 21 22 14 5 8 41 35 308
2014 Does not provide services to public 16 19 25 21 11 3 5 35 37 3821

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 22 32 12 6 4 6 21 44 272
2017 Does not provide services to public 28 27 27 10 5 2 2 15 57 3031
2014 Provides services to public 20 24 30 14 8 2 4 23 45 309
2014 Does not provide services to public 26 28 28 10 4 2 2 15 56 3835
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 22 8 6 6 0 3 79 13 273
2017 Does not provide services to public 58 21 8 6 4 0 2 81 11 3048
2014 Provides services to public 56 23 7 6 5 1 2 81 11 310
2014 Does not provide services to public 61 19 7 6 4 0 3 82 10 3839

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 35 16 6 7 4 4 68 15 273
2017 Does not provide services to public 30 29 17 7 6 6 6 66 15 3047
2014 Provides services to public 28 30 19 8 10 1 5 61 19 310
2014 Does not provide services to public 34 30 15 7 5 5 4 70 14 3838

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 32 11 6 5 1 1 78 11 272
2017 Does not provide services to public 46 30 11 7 5 1 1 77 12 3045
2014 Provides services to public 39 32 12 7 8 1 1 72 15 310
2014 Does not provide services to public 46 29 10 8 6 1 0 76 14 3839

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 43 14 6 6 2 2 73 13 272
2017 Does not provide services to public 29 34 15 11 7 3 2 66 19 3046
2014 Provides services to public 22 42 15 8 8 3 2 68 16 310
2014 Does not provide services to public 24 38 15 12 6 3 2 65 19 3839

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 25 22 7 11 10 2 55 21 272
2017 Does not provide services to public 26 25 16 11 8 12 2 60 22 3040
2014 Provides services to public 20 27 16 11 11 12 2 55 26 309
2014 Does not provide services to public 23 26 18 11 9 10 3 56 23 3839

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 23 21 13 12 14 3 44 31 273
2017 Does not provide services to public 14 19 21 13 10 20 4 43 30 3041
2014 Provides services to public 12 23 20 15 15 11 4 41 35 310
2014 Does not provide services to public 11 21 23 15 13 14 4 38 34 3839

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 40 10 4 3 0 0 83 7 272
2017 Does not provide services to public 47 37 8 5 2 1 0 84 8 3036
2014 Provides services to public 35 45 8 7 3 1 0 82 10 310
2014 Does not provide services to public 43 40 9 5 2 0 0 84 8 3839
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 38 11 5 7 1 1 77 12 273
2017 Does not provide services to public 39 32 13 9 6 1 1 72 14 3045
2014 Provides services to public 33 36 13 9 7 1 2 70 16 310
2014 Does not provide services to public 35 34 15 9 6 1 0 70 15 3840

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 32 13 5 6 1 1 76 10 273
2017 Does not provide services to public 46 30 11 6 4 2 1 78 10 3048
2014 Provides services to public 38 34 13 7 7 2 0 73 14 310
2014 Does not provide services to public 42 31 13 6 5 2 1 75 11 3840

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 38 12 5 6 0 1 76 12 273
2017 Does not provide services to public 43 32 11 7 5 1 1 76 13 3050
2014 Provides services to public 37 39 9 6 7 1 1 78 13 310
2014 Does not provide services to public 38 34 12 9 6 1 0 73 15 3838

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 20 4 3 4 0 1 89 7 272
2017 Does not provide services to public 76 15 4 2 2 0 1 92 5 3049
2014 Provides services to public 68 20 5 3 2 0 2 90 6 309
2014 Does not provide services to public 73 15 5 2 3 0 2 90 5 3839

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 9 3 4 4 3 83 7 272
2017 Does not provide services to public 58 23 7 4 4 3 2 85 8 3042
2014 Provides services to public 43 28 9 4 8 4 5 77 13 309
2014 Does not provide services to public 50 26 9 4 5 4 3 81 10 3840

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 27 9 4 3 1 1 83 7 270
2017 Does not provide services to public 58 26 8 4 3 1 1 85 7 3048

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 23 13 5 4 1 0 78 9 272
2017 Does not provide services to public 56 24 11 4 3 2 0 82 7 3048

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 12 4 5 1 0 79 9 271
2017 Does not provide services to public 52 26 11 6 4 1 0 79 10 3046
2014 Provides services to public 43 36 9 4 6 0 1 80 11 309
2014 Does not provide services to public 47 28 11 7 6 1 0 76 13 3838
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 50 12 8 3 2 0 77 11 39
2017 Does not provide services to public 22 32 20 8 4 5 8 63 14 906
2014 Provides services to public 24 36 16 18 6 0 0 60 24 50
2014 Does not provide services to public 22 32 19 10 7 4 6 60 18 1108

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 33 15 10 6 12 0 64 19 273
2017 Does not provide services to public 21 27 21 9 7 13 0 56 19 3050
2014 Provides services to public 21 34 19 10 6 9 1 61 18 310
2014 Does not provide services to public 19 30 22 9 8 13 0 56 19 3839

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 35 19 12 10 5 0 57 23 273
2017 Does not provide services to public 17 25 22 18 16 3 0 43 35 3050
2014 Provides services to public 18 27 23 14 13 4 1 48 28 310
2014 Does not provide services to public 13 25 22 20 17 4 0 39 38 3839

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 28 26 11 9 9 0 50 22 273
2017 Does not provide services to public 11 22 22 19 18 7 0 36 40 3041
2014 Provides services to public 13 23 25 17 14 7 1 39 33 310
2014 Does not provide services to public 8 20 23 23 20 6 0 30 46 3835

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 26 22 11 12 10 0 50 26 273
2017 Does not provide services to public 15 24 18 17 19 7 0 43 38 3046
2014 Provides services to public 15 22 23 15 18 7 1 40 36 310
2014 Does not provide services to public 11 21 20 17 21 9 0 35 43 3835

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 29 23 13 12 5 0 50 26 273
2017 Does not provide services to public 13 26 19 21 18 4 0 40 40 3047
2014 Provides services to public 15 29 18 17 18 3 1 46 36 310
2014 Does not provide services to public 9 23 20 23 22 4 0 33 46 3836
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 42 19 8 4 3 1 67 13 273
2017 Does not provide services to public 17 36 22 14 10 1 0 54 24 3047
2014 Provides services to public 23 34 22 9 9 3 0 59 18 310
2014 Does not provide services to public 18 37 20 13 10 1 0 56 24 3839

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 41 15 4 2 8 0 77 7 271
2017 Does not provide services to public 28 40 18 5 3 5 1 72 9 3041
2014 Provides services to public 26 45 14 4 3 7 0 77 8 308
2014 Does not provide services to public 26 41 17 6 3 6 1 72 10 3838

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 34 13 9 6 6 1 71 15 273
2017 Does not provide services to public 29 36 14 9 6 4 1 69 16 3044
2014 Provides services to public 23 39 12 11 9 6 1 66 21 310
2014 Does not provide services to public 26 35 15 12 6 5 1 65 19 3833

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 32 21 8 6 9 3 61 16 273
2017 Does not provide services to public 20 30 22 12 7 7 2 55 21 3048
2014 Provides services to public 14 25 26 12 11 9 4 45 26 309
2014 Does not provide services to public 12 26 26 14 11 9 2 42 28 3837

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 27 16 8 12 12 2 58 23 271
2017 Does not provide services to public 16 21 21 12 13 13 3 44 31 3044
2014 Provides services to public 15 24 19 13 12 12 5 47 30 310
2014 Does not provide services to public 12 22 21 15 16 13 2 40 36 3837

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 8 5 4 1 4 82 9 272
2017 Does not provide services to public 48 27 11 7 3 2 2 78 10 3042
2014 Provides services to public 43 29 13 5 4 3 3 77 10 309
2014 Does not provide services to public 47 27 12 7 3 2 3 77 11 3838

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 26 10 2 2 3 3 84 5 273
2017 Does not provide services to public 51 24 10 4 2 6 3 83 7 3041
2014 Provides services to public 48 25 12 4 3 5 3 80 7 309
2014 Does not provide services to public 46 24 13 3 3 7 4 79 7 3838

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 35 17 13 8 4 1 60 22 272
2017 Does not provide services to public 18 28 20 15 15 3 0 48 31 3047
2014 Provides services to public 18 25 22 12 16 4 2 46 30 309
2014 Does not provide services to public 11 23 19 21 22 3 0 36 45 3836

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 28 17 16 16 4 2 49 33 270
2017 Does not provide services to public 19 25 14 15 22 3 2 47 38 3048
2014 Provides services to public 15 22 16 16 25 4 4 39 43 309
2014 Does not provide services to public 10 20 16 19 29 3 2 32 51 3840

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 33 24 9 5 8 1 59 15 272
2017 Does not provide services to public 18 33 25 11 8 5 0 54 20 3048

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 35 18 5 4 6 1 71 9 272
2017 Does not provide services to public 31 31 21 5 3 8 1 69 9 3041
2014 Provides services to public 35 32 17 2 4 10 1 75 6 309
2014 Does not provide services to public 33 32 18 3 3 10 1 72 8 3839

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 38 15 2 1 5 1 81 3 273
2017 Does not provide services to public 32 39 17 4 2 6 0 75 7 3041
2014 Provides services to public 33 40 13 3 4 7 0 78 8 308
2014 Does not provide services to public 33 35 16 5 3 7 0 74 9 3840

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 41 13 3 3 1 0 81 7 273
2017 Does not provide services to public 34 39 15 7 4 1 0 74 11 3045
2014 Provides services to public 37 36 16 4 5 2 0 75 9 307
2014 Does not provide services to public 35 37 15 7 5 1 0 73 12 3838

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 28 26 10 7 1 0 56 18 272
2017 Does not provide services to public 18 26 21 16 18 1 0 45 34 3040
2014 Provides services to public 21 29 24 12 14 1 0 51 26 310
2014 Does not provide services to public 13 26 22 18 19 1 0 40 37 3839

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 35 23 12 5 1 0 60 17 271
2017 Does not provide services to public 18 27 20 17 17 1 0 46 34 3038
2014 Provides services to public 24 26 25 12 12 1 0 50 24 309
2014 Does not provide services to public 13 28 21 19 18 0 0 42 38 3839

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 21 23 12 11 5 0 52 24 273
2017 Does not provide services to public 18 22 21 15 18 4 1 42 35 3046
2014 Provides services to public 23 19 24 13 17 4 1 44 32 310
2014 Does not provide services to public 16 21 22 17 20 5 1 38 39 3836
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 24 38 38 273
2017 Does not provide services to public 29 31 39 3046
2014 Provides services to public 26 32 42 309
2014 Does not provide services to public 31 29 40 3838

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 14 27 46 2 9 3 66
2017 Does not provide services to public 17 26 42 5 4 5 897
2014 Provides services to public 21 25 41 6 9999 8 80
2014 Does not provide services to public 15 23 46 8 9999 8 1209
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 18 82 271
2017 Does not provide services to public 13 87 3045
2014 Provides services to public 14 86 309
2014 Does not provide services to public 14 86 3832

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 46
2017 Does not provide services to public 46 407
2014 Provides services to public 49 43
2014 Does not provide services to public 45 544

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 62 46
2017 Does not provide services to public 61 407
2014 Provides services to public 67 43
2014 Does not provide services to public 67 544

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 407
2014 Does not provide services to public 7 544

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 46
2014 Provides services to public 0 43

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 46
2017 Does not provide services to public 14 407
2014 Does not provide services to public 11 544

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 46
2017 Does not provide services to public 2 407
2014 Does not provide services to public 1 544

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 407
2014 Does not provide services to public 4 544

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 46
2017 Does not provide services to public 39 407
2014 Provides services to public 32 43
2014 Does not provide services to public 46 544

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 46
2017 Does not provide services to public 42 407
2014 Provides services to public 45 43
2014 Does not provide services to public 49 544

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 46
2017 Does not provide services to public 44 407
2014 Provides services to public 37 43
2014 Does not provide services to public 48 544

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 46
2017 Does not provide services to public 36 407
2014 Provides services to public 48 43
2014 Does not provide services to public 42 544

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 46
2017 Does not provide services to public 29 407
2014 Provides services to public 25 43
2014 Does not provide services to public 32 544

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 71 46
2017 Does not provide services to public 57 407
2014 Provides services to public 56 43
2014 Does not provide services to public 63 544

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 46
2017 Does not provide services to public 33 407
2014 Provides services to public 38 43
2014 Does not provide services to public 37 544

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 46
2017 Does not provide services to public 2 407

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 46
2017 Does not provide services to public 7 407
2014 Does not provide services to public 5 544

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 46
2017 Does not provide services to public 11 407
2014 Does not provide services to public 13 544

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 46
2017 Does not provide services to public 47 407
2014 Provides services to public 39 43
2014 Does not provide services to public 47 544

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 46
2017 Does not provide services to public 20 407
2014 Provides services to public 16 43
2014 Does not provide services to public 33 544

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 46
2017 Does not provide services to public 9 407
2014 Provides services to public 18 43
2014 Does not provide services to public 11 544

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 59 46
2017 Does not provide services to public 54 407
2014 Provides services to public 54 43
2014 Does not provide services to public 51 545

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 46
2017 Does not provide services to public 25 407
2014 Provides services to public 30 43
2014 Does not provide services to public 32 545

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 46
2017 Does not provide services to public 9 407
2014 Does not provide services to public 11 545

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 46
2017 Does not provide services to public 17 407
2014 Provides services to public 26 43
2014 Does not provide services to public 20 545

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 46
2017 Does not provide services to public 8 407
2014 Provides services to public 12 43
2014 Does not provide services to public 8 545

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 407
2014 Does not provide services to public 5 545

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 46
2017 Does not provide services to public 12 407
2014 Provides services to public 16 43
2014 Does not provide services to public 16 545

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 46
2017 Does not provide services to public 12 407
2014 Does not provide services to public 14 545

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 46
2017 Does not provide services to public 25 407
2014 Provides services to public 20 43
2014 Does not provide services to public 25 545

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 43
2017 Does not provide services to public 8 386
2014 Provides services to public 20 39
2014 Does not provide services to public 9 514

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 17 386
2014 Provides services to public 23 39
2014 Does not provide services to public 15 514

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 43
2017 Does not provide services to public 10 386
2014 Provides services to public 18 39
2014 Does not provide services to public 7 514

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 386
2014 Does not provide services to public 8 514

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 43
2017 Does not provide services to public 11 386
2014 Provides services to public 13 39
2014 Does not provide services to public 10 514

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 43
2017 Does not provide services to public 12 386
2014 Does not provide services to public 10 514

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 43
2017 Does not provide services to public 21 386
2014 Does not provide services to public 21 514

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 43
2017 Does not provide services to public 11 386
2014 Does not provide services to public 12 514

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 43
2017 Does not provide services to public 12 386
2014 Does not provide services to public 12 514

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 43
2017 Does not provide services to public 26 386
2014 Provides services to public 27 39
2014 Does not provide services to public 26 514

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 43
2017 Does not provide services to public 12 386
2014 Does not provide services to public 10 514

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 43
2017 Does not provide services to public 46 386
2014 Provides services to public 33 39
2014 Does not provide services to public 44 514

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 43
2017 Does not provide services to public 2 386
2014 Provides services to public 0 39
2014 Does not provide services to public 3 514

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 43
2017 Does not provide services to public 53 386
2014 Provides services to public 42 39
2014 Does not provide services to public 58 514

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 386

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 43
2017 Does not provide services to public 10 386
2014 Does not provide services to public 12 514

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 81 19 47
2017 Does not provide services to public 87 13 405

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 18 20 2 6 25 10 56 14 272
2017 Does not provide services to public 14 14 21 4 5 32 10 49 14 3046
2014 Provides services to public 14 17 20 3 5 27 14 52 13 309
2014 Does not provide services to public 12 13 23 4 5 34 9 44 16 3837

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 25 21 3 5 15 3 65 10 271
2017 Does not provide services to public 23 27 22 5 3 18 2 63 10 3048
2014 Provides services to public 21 28 18 4 4 21 3 66 11 309
2014 Does not provide services to public 18 24 24 6 4 23 2 55 12 3839
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 45 14 7 3 2 3 74 11 273
2017 Does not provide services to public 28 50 9 4 2 2 5 84 6 3046
2014 Provides services to public 23 48 13 5 4 3 5 77 9 310
2014 Does not provide services to public 27 52 10 4 1 1 4 84 6 3838

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 24 22 7 5 22 7 52 17 272
2017 Does not provide services to public 10 21 25 6 5 24 9 46 17 3039
2014 Provides services to public 9 21 28 6 6 20 9 43 17 310
2014 Does not provide services to public 7 18 26 9 6 24 10 38 23 3835

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 31 11 3 2 12 3 81 6 271
2017 Does not provide services to public 40 32 10 2 2 9 5 83 5 3048
2014 Provides services to public 30 35 14 4 1 11 5 78 6 310
2014 Does not provide services to public 37 33 12 3 2 9 4 81 5 3839

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 35 12 3 1 15 3 80 5 271
2017 Does not provide services to public 28 31 16 4 2 14 5 73 8 3044
2014 Provides services to public 24 30 17 5 3 15 6 69 10 310
2014 Does not provide services to public 25 30 18 5 3 16 4 68 10 3834
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 6 94 273
2017 Does not provide services to public 7 93 3042
2014 Provides services to public 5 95 310
2014 Does not provide services to public 7 93 3830

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 16
2017 Does not provide services to public 38 208
2014 Provides services to public 51 16
2014 Does not provide services to public 32 279

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 69 16
2017 Does not provide services to public 75 208
2014 Provides services to public 87 16
2014 Does not provide services to public 80 279

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 6 208
2014 Does not provide services to public 2 279

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2014 Provides services to public 0 16
2014 Does not provide services to public 0 279

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 17 208
2014 Does not provide services to public 12 279

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 4 208
2014 Provides services to public 30 16

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 208
2014 Provides services to public 0 16
2014 Does not provide services to public 14 279

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 17 204
2014 Provides services to public 30 16
2014 Does not provide services to public 14 280

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 24 204
2014 Does not provide services to public 18 280

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 204
2014 Does not provide services to public 9 280

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 204
2014 Does not provide services to public 4 280

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 204
2014 Does not provide services to public 22 280

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 21 204
2014 Does not provide services to public 24 280

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 204
2014 Does not provide services to public 2 280

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 15

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 15
2017 Does not provide services to public 5 204
2014 Does not provide services to public 5 280

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 204
2014 Does not provide services to public 13 280

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 15

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 204
2014 Does not provide services to public 19 280

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 204
2014 Provides services to public 0 16

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 15
2017 Does not provide services to public 34 204
2014 Provides services to public 32 16
2014 Does not provide services to public 36 280

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 16
2017 Does not provide services to public 29 206
2014 Provides services to public 37 16
2014 Does not provide services to public 28 280

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 206
2014 Does not provide services to public 16 280

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 206
2014 Provides services to public 0 16
2014 Does not provide services to public 9 280

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 16
2017 Does not provide services to public 16 206
2014 Does not provide services to public 15 280

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 206
2014 Provides services to public 0 16
2014 Does not provide services to public 4 280

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 206
2014 Provides services to public 0 16
2014 Does not provide services to public 3 280

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 6 206
2014 Does not provide services to public 9 280

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 206
2014 Provides services to public 0 16
2014 Does not provide services to public 13 280

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 16
2017 Does not provide services to public 49 206
2014 Provides services to public 50 16
2014 Does not provide services to public 50 280

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 4 191
2014 Does not provide services to public 3 272

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 10 191
2014 Provides services to public 0 15
2014 Does not provide services to public 10 272

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 191
2014 Provides services to public 0 15
2014 Does not provide services to public 3 272

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 3 191
2014 Provides services to public 0 15
2014 Does not provide services to public 2 272

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2014 Provides services to public 0 15
2014 Does not provide services to public 4 272

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 191
2014 Provides services to public 0 15
2014 Does not provide services to public 6 272

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 191
2014 Does not provide services to public 16 272

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 191
2014 Does not provide services to public 13 272

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 191
2014 Does not provide services to public 13 272

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 191
2014 Does not provide services to public 22 272

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 191
2014 Does not provide services to public 12 272

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 14
2017 Does not provide services to public 41 191
2014 Does not provide services to public 41 272

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2014 Provides services to public 0 15
2014 Does not provide services to public 3 272

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 14
2017 Does not provide services to public 63 191
2014 Provides services to public 79 15
2014 Does not provide services to public 63 272

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 3 191

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 191
2014 Does not provide services to public 16 272

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 88 12 16
2017 Does not provide services to public 87 13 209

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 19 18 3 2 31 7 63 8 272
2017 Does not provide services to public 13 15 22 2 3 36 9 51 9 3041
2014 Provides services to public 14 18 21 2 3 30 12 55 8 310
2014 Does not provide services to public 12 13 23 3 2 38 8 47 10 3838

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 27 18 3 1 18 3 72 5 273
2017 Does not provide services to public 24 27 21 3 2 21 2 66 7 3042
2014 Provides services to public 20 27 19 3 2 25 4 66 7 310
2014 Does not provide services to public 20 24 23 3 3 26 2 61 8 3836
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 23 22 18 16 1 3 42 35 270
2017 Does not provide services to public 20 25 21 15 17 0 2 47 32 3045

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 26 25 15 8 1 2 51 23 271
2017 Does not provide services to public 19 27 26 16 11 0 1 46 27 3044

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 27 27 9 7 1 5 54 17 268
2017 Does not provide services to public 20 27 24 16 11 0 1 48 28 3037

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 22 24 17 15 1 4 41 33 273
2017 Does not provide services to public 16 22 23 19 17 1 1 39 37 3040

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 25 9 7 6 1 11 76 14 272
2017 Does not provide services to public 40 27 14 7 5 1 7 72 13 3038

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 24 22 10 4 1 2 63 15 272
2017 Does not provide services to public 32 30 21 10 6 0 1 63 16 3039

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 34 18 10 5 1 2 67 15 268
2017 Does not provide services to public 24 30 23 13 7 1 2 56 20 3036

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 19 13 6 1 2 60 20 272
2017 Does not provide services to public 16 27 24 20 12 1 1 44 32 3037

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 32 21 9 8 1 2 61 17 272
2017 Does not provide services to public 19 28 22 17 12 1 1 48 30 3037

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 33 18 8 5 1 3 67 13 270
2017 Does not provide services to public 27 32 21 11 7 1 1 60 19 3033

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 21 12 6 3 0 2 79 9 272
2017 Does not provide services to public 58 22 11 4 3 0 2 82 7 3043

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 11 6 4 4 1 4 85 9 271
2017 Does not provide services to public 74 10 5 3 3 1 3 89 6 3043

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 23 6 4 2 0 3 87 7 272
2017 Does not provide services to public 62 22 8 3 2 1 2 87 5 3038

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 21 9 5 4 1 2 81 10 272
2017 Does not provide services to public 64 17 8 4 4 1 2 84 8 3042

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 8 2 3 0 1 21 94 4 272
2017 Does not provide services to public 59 13 5 2 1 1 21 90 4 3041

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 19 10 2 1 1 6 86 3 271
2017 Does not provide services to public 63 19 8 2 1 1 6 88 4 3023

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 16 10 6 3 0 4 81 9 272
2017 Does not provide services to public 61 19 8 4 4 1 3 83 9 3043

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 21 11 5 1 1 3 82 7 269
2017 Does not provide services to public 54 26 12 3 2 0 3 82 6 3041

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 27 38 13 5 0 0 43 18 273
2017 Does not provide services to public 10 28 39 16 7 1 0 38 23 3047

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 19 34 24 15 0 1 39 26 273
2017 Does not provide services to public 9 22 38 21 9 0 0 31 31 3039

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 29 26 8 7 15 0 52 17 272
2017 Does not provide services to public 12 32 25 12 8 10 0 50 22 3045

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 39 19 10 8 5 1 62 19 273
2017 Does not provide services to public 13 33 22 16 11 4 0 48 29 3046
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 18 82 272
2017 Does not provide services to public 15 85 3042
2014 Provides services to public 17 83 309
2014 Does not provide services to public 13 87 3831

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 56 44 49
2017 Does not provide services to public 74 26 466
2014 Provides services to public 75 25 51
2014 Does not provide services to public 77 23 500

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 38 8 4 4 4 0 84 8 27
2017 Does not provide services to public 43 34 8 9 4 1 1 79 14 347
2014 Provides services to public 56 33 8 0 2 0 0 89 2 38
2014 Does not provide services to public 53 32 4 7 3 0 0 85 10 388
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 24 24 12 10 2 3 27 73 272
2017 Does not provide services to public 30 25 19 11 9 4 2 32 68 3047

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 188
2017 Does not provide services to public 18 1932

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 188
2017 Does not provide services to public 33 1932

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 188
2017 Does not provide services to public 15 1932

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 188
2017 Does not provide services to public 53 1932

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 188
2017 Does not provide services to public 5 1932

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 188
2017 Does not provide services to public 39 1932

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 6 44 18 12 5 15 185
2017 Does not provide services to public 5 45 20 11 4 14 1909

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 19 19 15 25 2 11 32 46 189
2017 Does not provide services to public 9 18 18 19 25 2 10 30 49 1941

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 14 13 17 44 1 5 21 65 190
2017 Does not provide services to public 3 10 12 18 49 2 5 14 73 1943
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