2017 Public Service Employee Survey Results for Shared Services Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 24 47 6 15 8 0 0 71 23 1913
2017 First official language - French 25 49 9 12 5 0 0 74 18 1401
2014 First official language - English 22 39 7 19 12 0 0 61 32 2491
2014 First official language - French 27 43 8 14 7 0 0 70 21 1663

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 70 19 6 1 1 1 1 91 3 1912
2017 First official language - French 40 37 10 6 4 1 1 80 10 1400
2014 First official language - English 67 20 6 3 2 1 2 89 5 2492
2014 First official language - French 40 33 11 9 4 1 1 75 13 1663

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 70 20 5 3 1 0 1 91 4 1915
2017 First official language - French 31 28 12 19 11 0 0 59 30 1404
2014 First official language - English 65 22 6 3 1 0 1 89 5 2489
2014 First official language - French 29 27 13 19 11 0 0 57 31 1661

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 43 34 8 9 6 0 0 77 15 1916
2017 First official language - French 33 43 10 8 5 0 0 77 13 1404
2014 First official language - English 42 33 8 10 7 0 0 75 17 2491
2014 First official language - French 35 40 10 10 6 0 0 75 15 1662

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 21 33 14 16 15 0 1 54 32 1916
2017 First official language - French 20 37 19 14 10 0 1 57 24 1404
2014 First official language - English 13 26 14 22 24 0 0 39 46 2491
2014 First official language - French 15 29 19 19 17 0 1 45 37 1663

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 37 40 11 7 5 0 0 77 12 1914
2017 First official language - French 33 44 13 7 4 0 0 76 11 1403
2014 First official language - English 34 38 13 8 6 0 0 73 14 2491
2014 First official language - French 31 40 15 8 5 0 0 71 14 1663

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 44 36 8 7 4 0 0 80 11 1911
2017 First official language - French 39 40 12 6 3 0 0 79 9 1400
2014 First official language - English 40 39 8 8 5 0 0 79 13 2490
2014 First official language - French 36 40 12 7 4 0 0 76 12 1662

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 42 37 11 7 3 0 0 79 9 1910
2017 First official language - French 37 45 10 5 2 0 0 83 7 1399
2014 First official language - English 37 36 13 8 4 1 0 74 13 2487
2014 First official language - French 34 43 14 6 3 0 0 77 9 1662

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 46 30 9 8 5 0 0 77 14 1912
2017 First official language - French 40 35 13 7 4 0 1 76 11 1402
2014 First official language - English 36 33 14 9 7 1 0 70 16 2487
2014 First official language - French 34 35 15 8 6 0 1 71 14 1663

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 36 22 12 9 10 2 10 65 22 1909
2017 First official language - French 37 28 11 7 7 1 9 72 16 1399
2014 First official language - English 34 23 12 10 12 2 7 63 24 2490
2014 First official language - French 34 29 10 9 7 2 9 71 18 1662

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 27 40 11 12 9 0 0 67 21 1915
2017 First official language - French 26 44 17 7 7 0 0 70 13 1402
2014 First official language - English 20 40 15 13 12 0 0 61 24 2491
2014 First official language - French 20 44 18 11 7 0 0 64 18 1663

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 24 33 17 13 12 0 0 58 25 1914
2017 First official language - French 24 36 21 11 7 0 1 60 19 1405
2014 First official language - English 18 34 17 16 14 0 0 53 30 2488
2014 First official language - French 19 36 23 13 9 0 0 55 22 1663

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 21 37 16 16 11 0 0 58 27 1914
2017 First official language - French 20 39 20 13 9 0 0 58 22 1403

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 35 36 13 9 7 1 0 71 16 1916
2017 First official language - French 30 41 16 9 5 0 0 71 14 1404
2014 First official language - English 30 38 13 10 8 1 0 68 19 2491
2014 First official language - French 27 42 16 8 6 1 0 70 14 1658

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 26 34 16 12 11 1 0 61 23 1916
2017 First official language - French 22 40 19 11 8 1 0 62 19 1405

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 45 33 12 5 4 0 0 78 10 1909
2017 First official language - French 40 41 12 4 3 0 0 81 7 1399
2014 First official language - English 54 28 10 5 3 0 0 82 8 2491
2014 First official language - French 46 36 11 3 3 0 0 82 7 1662

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 28 41 11 11 7 0 0 70 19 1907
2017 First official language - French 27 38 16 11 7 0 1 66 18 1402
2014 First official language - English 19 39 13 15 13 0 0 59 28 2490
2014 First official language - French 18 40 19 13 10 0 0 58 23 1661

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 33 34 16 10 8 0 0 67 17 1909
2017 First official language - French 31 37 19 8 5 0 0 68 14 1401
2014 First official language - English 25 35 16 13 11 0 0 60 24 2488
2014 First official language - French 25 38 19 10 9 0 0 63 19 1661

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 30 34 15 12 9 0 0 64 21 1912
2017 First official language - French 26 38 18 11 6 0 0 64 17 1402
2014 First official language - English 23 34 16 14 12 0 0 58 26 2489
2014 First official language - French 22 38 19 11 9 0 0 61 20 1657

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 33 37 13 10 7 0 0 70 17 1909
2017 First official language - French 32 41 15 7 5 0 0 73 12 1403
2014 First official language - English 30 38 14 11 7 0 0 69 18 2491
2014 First official language - French 27 43 16 8 5 0 0 71 13 1660

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 34 36 16 7 6 0 1 71 13 1913
2017 First official language - French 34 38 15 7 5 0 1 73 12 1404
2014 First official language - English 30 36 18 8 6 0 1 67 14 2489
2014 First official language - French 36 34 17 7 4 0 1 71 12 1663

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 17 27 34 14 5 1 2 20 45 1904
2017 First official language - French 14 32 35 12 4 1 2 17 48 1399
2014 First official language - English 19 31 32 11 4 1 2 15 52 2484
2014 First official language - French 19 37 29 10 3 1 2 14 57 1657

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 24 25 27 12 8 2 2 21 52 1905
2017 First official language - French 24 31 28 8 4 3 2 13 58 1398
2014 First official language - English 30 30 22 9 6 2 1 15 62 2487
2014 First official language - French 31 31 24 7 4 2 1 11 65 1657

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 28 28 24 11 5 1 2 17 59 1905
2017 First official language - French 31 31 23 7 3 2 3 10 66 1403
2014 First official language - English 35 27 23 8 3 2 2 12 64 2484
2014 First official language - French 35 32 22 6 2 1 2 9 69 1657

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 14 19 32 21 9 1 3 32 35 1898
2017 First official language - French 16 23 33 18 5 2 2 24 41 1396
2014 First official language - English 16 18 32 23 8 1 2 32 35 2477
2014 First official language - French 19 24 32 16 7 1 2 23 44 1653

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 22 25 27 12 8 2 3 22 50 1900
2017 First official language - French 20 28 27 14 5 2 3 21 51 1394
2014 First official language - English 30 26 24 11 5 1 2 17 58 2482
2014 First official language - French 28 28 23 11 5 1 3 17 59 1657

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 16 20 25 20 11 3 5 34 39 1899
2017 First official language - French 16 26 25 16 8 4 4 26 46 1396
2014 First official language - English 16 17 25 22 12 3 5 37 36 2476
2014 First official language - French 16 20 25 20 10 3 5 33 39 1657

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 29 25 27 10 5 2 3 15 57 1904
2017 First official language - French 25 27 29 11 4 3 2 15 54 1397
2014 First official language - English 29 25 27 11 4 2 2 16 56 2488
2014 First official language - French 22 30 30 11 4 2 2 15 54 1660
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 73 17 6 2 1 0 2 92 2 1914
2017 First official language - French 36 28 11 12 10 0 2 66 23 1405
2014 First official language - English 74 15 5 1 1 0 3 92 2 2491
2014 First official language - French 40 26 10 13 9 0 2 67 22 1662

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 34 27 16 7 6 5 5 68 14 1914
2017 First official language - French 24 33 18 7 6 6 6 65 15 1405
2014 First official language - English 38 28 14 7 6 4 4 71 14 2489
2014 First official language - French 27 33 17 8 6 5 5 66 15 1663

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 48 26 11 7 6 1 1 75 14 1912
2017 First official language - French 42 36 11 6 3 1 1 80 9 1404
2014 First official language - English 48 25 9 8 7 2 0 75 16 2491
2014 First official language - French 42 35 11 6 5 1 0 78 11 1662

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 29 30 15 12 8 3 2 63 21 1913
2017 First official language - French 28 40 15 8 5 3 1 71 14 1404
2014 First official language - English 25 35 14 13 7 3 2 64 22 2490
2014 First official language - French 22 43 16 10 4 2 2 68 15 1663

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 27 21 16 12 9 13 2 56 25 1912
2017 First official language - French 25 32 16 9 8 10 2 64 18 1399
2014 First official language - English 23 23 18 13 10 10 3 53 26 2490
2014 First official language - French 23 31 18 9 7 9 3 61 19 1662

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 14 19 20 13 10 21 3 43 30 1912
2017 First official language - French 13 20 22 13 11 17 4 42 30 1401
2014 First official language - English 12 20 23 15 14 13 3 39 34 2490
2014 First official language - French 10 22 22 15 12 15 4 39 33 1663

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 50 32 8 6 3 1 0 83 9 1911
2017 First official language - French 42 43 9 4 2 1 0 85 6 1396
2014 First official language - English 44 37 8 6 3 1 0 82 9 2490
2014 First official language - French 40 45 9 4 1 0 0 86 5 1663
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 41 31 11 9 6 1 1 73 16 1914
2017 First official language - French 35 35 15 7 5 1 1 72 12 1402
2014 First official language - English 37 33 13 9 7 1 0 71 16 2491
2014 First official language - French 32 36 17 9 5 0 1 68 14 1663

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 49 27 11 6 4 2 1 78 11 1916
2017 First official language - French 42 34 12 6 3 2 1 79 9 1403
2014 First official language - English 44 29 12 7 5 2 1 75 12 2491
2014 First official language - French 37 34 16 5 5 3 1 73 10 1663

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 44 30 11 8 6 1 1 75 14 1916
2017 First official language - French 41 36 12 6 5 1 1 78 11 1405
2014 First official language - English 40 33 10 9 6 1 0 74 16 2490
2014 First official language - French 35 37 13 8 6 1 0 73 14 1662

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 83 11 3 1 1 0 1 95 2 1914
2017 First official language - French 64 21 4 5 5 0 1 86 10 1405
2014 First official language - English 81 11 4 0 1 0 3 95 1 2489
2014 First official language - French 61 20 6 5 6 0 1 82 11 1663

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 60 21 7 3 4 3 2 85 8 1911
2017 First official language - French 54 28 7 4 3 2 2 85 7 1401
2014 First official language - English 53 24 7 3 5 4 3 83 9 2490
2014 First official language - French 43 29 10 5 5 4 4 78 11 1663

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 59 23 8 4 4 1 1 84 8 1914
2017 First official language - French 55 30 8 4 3 1 0 86 6 1402

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 58 21 11 4 4 2 0 81 8 1915
2017 First official language - French 54 27 12 4 3 1 1 82 6 1402

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 54 23 11 6 5 1 0 78 11 1913
2017 First official language - French 49 30 11 6 4 0 0 80 9 1402
2014 First official language - English 49 26 10 7 6 1 0 76 13 2490
2014 First official language - French 43 33 12 7 5 0 0 76 12 1661
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 27 29 19 7 4 5 9 66 13 474
2017 First official language - French 18 36 20 9 4 5 7 62 15 468
2014 First official language - English 21 33 19 8 9 3 7 60 18 642
2014 First official language - French 22 32 19 12 5 5 5 60 19 515

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 24 24 21 10 8 14 0 55 21 1917
2017 First official language - French 19 32 21 9 6 13 0 59 18 1404
2014 First official language - English 21 26 22 9 8 14 0 55 20 2490
2014 First official language - French 16 36 22 9 7 10 0 58 18 1663

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 19 24 19 18 17 3 0 44 37 1917
2017 First official language - French 15 27 25 16 12 3 0 44 30 1404
2014 First official language - English 14 23 19 21 19 4 0 38 42 2490
2014 First official language - French 12 28 27 16 13 3 0 42 30 1663

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 13 22 18 20 21 6 0 37 44 1914
2017 First official language - French 11 23 29 16 14 7 0 37 32 1398
2014 First official language - English 9 19 19 22 24 7 0 30 49 2487
2014 First official language - French 8 21 29 22 14 6 0 31 39 1662

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 17 23 16 17 20 7 0 43 40 1915
2017 First official language - French 13 26 21 16 15 8 0 43 34 1402
2014 First official language - English 12 20 17 17 24 10 0 35 46 2487
2014 First official language - French 10 23 25 17 16 8 0 36 36 1662

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 13 24 16 21 21 4 0 39 44 1915
2017 First official language - French 13 29 23 18 13 4 0 43 32 1403
2014 First official language - English 10 23 15 23 25 4 0 34 50 2490
2014 First official language - French 9 25 26 21 15 3 0 35 38 1660
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 18 33 21 16 11 1 0 53 27 1916
2017 First official language - French 16 40 23 11 7 2 0 58 18 1402
2014 First official language - English 19 35 19 14 11 2 0 55 25 2490
2014 First official language - French 18 40 21 12 8 1 0 59 20 1663

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 33 36 16 6 3 5 0 73 10 1912
2017 First official language - French 20 47 19 4 3 6 1 72 8 1398
2014 First official language - English 30 38 16 6 4 6 1 73 10 2487
2014 First official language - French 20 45 19 5 3 7 1 71 9 1663

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 33 32 14 9 5 5 1 69 15 1915
2017 First official language - French 25 40 14 10 6 4 1 68 17 1400
2014 First official language - English 29 33 14 10 7 5 2 67 18 2486
2014 First official language - French 20 39 15 14 7 4 1 62 22 1661

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 23 30 22 12 7 6 1 56 20 1916
2017 First official language - French 17 31 22 12 7 9 2 54 21 1403
2014 First official language - English 13 28 26 13 11 7 2 46 26 2488
2014 First official language - French 9 23 27 16 11 11 2 38 31 1662

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 19 20 20 13 14 13 2 46 31 1912
2017 First official language - French 14 25 22 12 13 12 3 45 29 1401
2014 First official language - English 14 23 19 14 16 13 2 43 35 2490
2014 First official language - French 10 21 23 16 15 12 3 37 36 1661

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 61 23 9 3 1 2 2 87 4 1912
2017 First official language - French 30 33 14 12 7 2 3 66 20 1400
2014 First official language - English 59 23 9 2 1 2 4 87 4 2489
2014 First official language - French 28 33 16 13 7 2 2 63 20 1662

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 62 19 9 1 1 5 3 88 2 1909
2017 First official language - French 36 33 12 7 4 5 2 75 12 1403
2014 First official language - English 55 18 11 1 2 7 5 83 4 2492
2014 First official language - French 34 31 15 6 4 6 3 72 12 1659

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 20 26 17 16 18 3 0 47 35 1915
2017 First official language - French 17 32 24 14 9 4 1 51 24 1402
2014 First official language - English 12 22 17 20 24 4 1 36 47 2491
2014 First official language - French 11 25 23 21 17 3 1 38 38 1658

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 20 21 13 16 26 3 1 43 44 1914
2017 First official language - French 19 32 17 13 14 3 2 53 29 1402
2014 First official language - English 11 17 14 20 34 3 2 29 57 2491
2014 First official language - French 11 26 20 17 21 4 2 39 40 1662

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 20 32 23 12 8 5 1 55 21 1914
2017 First official language - French 15 35 27 10 7 6 0 54 18 1404

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 36 27 20 4 4 8 1 70 8 1913
2017 First official language - French 24 37 21 5 3 9 1 68 9 1398
2014 First official language - English 36 29 18 3 4 10 0 72 8 2489
2014 First official language - French 29 37 18 3 3 9 1 73 7 1662

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 36 35 17 4 3 5 0 75 7 1911
2017 First official language - French 28 44 16 4 2 6 0 77 6 1401
2014 First official language - English 36 33 16 5 4 7 0 74 9 2490
2014 First official language - French 30 40 16 4 2 7 0 75 7 1661

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 37 36 15 8 4 1 0 73 12 1914
2017 First official language - French 32 44 14 6 3 1 0 77 9 1402
2014 First official language - English 37 34 14 8 6 1 0 71 14 2490
2014 First official language - French 34 41 15 5 4 1 0 76 9 1659

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 21 24 19 16 18 1 0 46 35 1912
2017 First official language - French 17 28 24 14 15 1 0 46 29 1398
2014 First official language - English 14 25 20 19 20 1 0 40 39 2491
2014 First official language - French 13 28 26 16 15 1 0 42 32 1662

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 20 26 18 17 18 0 0 47 36 1908
2017 First official language - French 16 31 24 15 13 1 0 47 29 1399
2014 First official language - English 14 27 19 19 20 1 0 42 39 2489
2014 First official language - French 13 30 24 18 14 0 0 44 32 1662

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 20 20 20 16 19 4 1 42 37 1914
2017 First official language - French 18 24 23 14 15 5 1 44 31 1403
2014 First official language - English 17 19 21 18 21 4 1 38 40 2489
2014 First official language - French 15 22 24 16 17 5 1 40 35 1661
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 First official language - English 29 30 41 1915
2017 First official language - French 29 34 36 1403
2014 First official language - English 30 29 41 2489
2014 First official language - French 32 31 38 1662

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 First official language - English 20 24 39 7 5 5 551
2017 First official language - French 13 29 47 3 3 5 411
2014 First official language - English 18 20 45 9 9999 8 758
2014 First official language - French 11 29 47 6 9999 7 527
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 First official language - English 13 87 1913
2017 First official language - French 14 86 1402
2014 First official language - English 13 87 2484
2014 First official language - French 15 85 1661

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 First official language - English 47 258
2017 First official language - French 43 194
2014 First official language - English 46 329
2014 First official language - French 45 257

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 First official language - English 59 258
2017 First official language - French 64 194
2014 First official language - English 67 329
2014 First official language - French 66 257

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 First official language - English 6 258
2017 First official language - French 6 194
2014 First official language - English 6 329
2014 First official language - French 7 257

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 First official language - English 0 258

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 First official language - English 17 258
2017 First official language - French 10 194
2014 First official language - English 13 329
2014 First official language - French 8 257

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 First official language - English 7 258
2017 First official language - French 4 194
2014 First official language - English 3 329
2014 First official language - French 4 257

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 First official language - English 42 258
2017 First official language - French 35 194
2014 First official language - English 47 330
2014 First official language - French 42 257

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 First official language - English 39 258
2017 First official language - French 44 194
2014 First official language - English 48 330
2014 First official language - French 49 257

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 First official language - English 42 258
2017 First official language - French 42 194
2014 First official language - English 49 330
2014 First official language - French 44 257

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 First official language - English 37 258
2017 First official language - French 34 194
2014 First official language - English 42 330
2014 First official language - French 43 257

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 First official language - English 32 258
2017 First official language - French 24 194
2014 First official language - English 34 330
2014 First official language - French 30 257

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 First official language - English 55 258
2017 First official language - French 63 194
2014 First official language - English 58 330
2014 First official language - French 69 257

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 First official language - English 33 258
2017 First official language - French 35 194
2014 First official language - English 36 330
2014 First official language - French 39 257

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 First official language - English 2 258

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 First official language - English 10 258
2017 First official language - French 4 194
2014 First official language - English 4 330
2014 First official language - French 6 257

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 First official language - English 14 258
2017 First official language - French 9 194
2014 First official language - English 13 330
2014 First official language - French 14 257

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 First official language - English 46 258
2017 First official language - French 47 194
2014 First official language - English 48 330
2014 First official language - French 44 257

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 First official language - English 21 258
2017 First official language - French 20 194
2014 First official language - English 35 330
2014 First official language - French 27 257

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 First official language - English 9 258
2017 First official language - French 11 194
2014 First official language - English 10 330
2014 First official language - French 14 257

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 First official language - English 51 258
2017 First official language - French 59 194
2014 First official language - English 45 331
2014 First official language - French 59 257

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 First official language - English 27 258
2017 First official language - French 21 194
2014 First official language - English 28 331
2014 First official language - French 36 257

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 First official language - English 8 258
2017 First official language - French 11 194
2014 First official language - English 11 331
2014 First official language - French 11 257

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 First official language - English 17 258
2017 First official language - French 18 194
2014 First official language - English 20 331
2014 First official language - French 21 257

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 First official language - English 8 258
2017 First official language - French 9 194
2014 First official language - English 8 331
2014 First official language - French 9 257

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 First official language - English 5 258
2017 First official language - French 5 194
2014 First official language - English 5 331
2014 First official language - French 7 257

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 First official language - English 14 258
2017 First official language - French 9 194
2014 First official language - English 15 331
2014 First official language - French 17 257

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 First official language - English 9 258
2017 First official language - French 16 194
2014 First official language - English 9 331
2014 First official language - French 17 257

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 First official language - English 30 258
2017 First official language - French 18 194
2014 First official language - English 29 331
2014 First official language - French 19 257

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 First official language - English 9 245
2017 First official language - French 9 183
2014 First official language - English 11 313
2014 First official language - French 10 240

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 First official language - English 19 245
2017 First official language - French 12 183
2014 First official language - English 17 313
2014 First official language - French 13 240

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 First official language - English 10 245
2017 First official language - French 10 183
2014 First official language - English 7 313
2014 First official language - French 10 240

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 First official language - English 6 245
2017 First official language - French 6 183
2014 First official language - English 6 313
2014 First official language - French 9 240

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 First official language - English 11 245
2017 First official language - French 11 183
2014 First official language - English 8 313
2014 First official language - French 12 240

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 First official language - English 13 245
2017 First official language - French 11 183
2014 First official language - English 7 313
2014 First official language - French 13 240

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 First official language - English 17 245
2017 First official language - French 27 183
2014 First official language - English 19 313
2014 First official language - French 21 240

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 First official language - English 12 245
2017 First official language - French 11 183
2014 First official language - English 11 313
2014 First official language - French 13 240

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 First official language - English 11 245
2017 First official language - French 14 183
2014 First official language - English 10 313
2014 First official language - French 13 240

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 First official language - English 27 245
2017 First official language - French 24 183
2014 First official language - English 25 313
2014 First official language - French 26 240

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 First official language - English 11 245
2017 First official language - French 12 183
2014 First official language - English 9 313
2014 First official language - French 12 240

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 First official language - English 42 245
2017 First official language - French 46 183
2014 First official language - English 44 313
2014 First official language - French 42 240

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 First official language - English 2 245
2014 First official language - English 2 313
2014 First official language - French 3 240

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 First official language - English 58 245
2017 First official language - French 43 183
2014 First official language - English 61 313
2014 First official language - French 51 240

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 First official language - English 2 245

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 First official language - English 11 245
2017 First official language - French 11 183
2014 First official language - English 11 313
2014 First official language - French 14 240

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 First official language - English 90 10 257
2017 First official language - French 82 18 194

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 16 13 23 4 5 30 10 48 14 1916
2017 First official language - French 12 17 19 3 5 33 11 51 14 1401
2014 First official language - English 13 13 25 4 5 32 8 44 15 2488
2014 First official language - French 10 15 20 4 5 35 11 46 17 1662

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 26 24 23 5 4 16 3 62 10 1916
2017 First official language - French 19 32 20 5 3 20 2 65 10 1402
2014 First official language - English 20 23 25 6 4 21 2 56 12 2490
2014 First official language - French 15 26 22 5 4 25 3 57 13 1662
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 30 49 8 4 3 2 5 85 7 1913
2017 First official language - French 24 51 12 5 2 2 4 80 7 1405
2014 First official language - English 31 52 7 3 2 1 4 87 5 2489
2014 First official language - French 22 52 14 5 1 2 5 78 7 1662

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 11 20 24 7 6 23 8 45 20 1912
2017 First official language - French 9 22 25 5 3 24 10 48 14 1398
2014 First official language - English 7 17 27 9 7 22 10 36 24 2488
2014 First official language - French 8 19 24 8 5 26 10 42 20 1660

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 43 26 11 3 2 10 5 81 6 1915
2017 First official language - French 36 39 9 2 1 8 4 86 4 1403
2014 First official language - English 39 30 12 3 2 10 4 81 5 2489
2014 First official language - French 33 38 12 3 1 9 4 81 5 1663

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 29 26 17 4 3 15 5 69 9 1913
2017 First official language - French 26 39 13 3 2 13 4 78 6 1401
2014 First official language - English 25 27 18 5 3 17 5 66 11 2487
2014 First official language - French 24 35 16 4 2 14 4 73 7 1660
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 First official language - English 8 92 1913
2017 First official language - French 6 94 1401
2014 First official language - English 7 93 2485
2014 First official language - French 7 93 1659

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 First official language - English 37 150
2017 First official language - French 42 74
2014 First official language - English 28 180
2014 First official language - French 39 115

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 First official language - English 75 150
2017 First official language - French 73 74
2014 First official language - English 79 180
2014 First official language - French 83 115

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 First official language - English 6 150
2014 First official language - English 3 180

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 First official language - French 0 74
2014 First official language - English 0 180
2014 First official language - French 0 115

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 First official language - English 18 150
2017 First official language - French 17 74
2014 First official language - English 14 180
2014 First official language - French 9 115

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 First official language - English 3 150
2014 First official language - English 5 180
2014 First official language - French 0 115

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 First official language - English 13 150
2017 First official language - French 8 74
2014 First official language - English 13 180
2014 First official language - French 12 115

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 First official language - English 22 148
2017 First official language - French 8 71
2014 First official language - English 18 181
2014 First official language - French 11 115

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 First official language - English 28 148
2017 First official language - French 16 71
2014 First official language - English 20 181
2014 First official language - French 15 115

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 First official language - English 11 148
2017 First official language - French 8 71
2014 First official language - English 11 181
2014 First official language - French 5 115

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 First official language - English 7 148
2014 First official language - English 5 181

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 First official language - English 23 148
2017 First official language - French 18 71
2014 First official language - English 22 181
2014 First official language - French 22 115

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 First official language - English 26 148
2017 First official language - French 14 71
2014 First official language - English 24 181
2014 First official language - French 22 115

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 First official language - French 9 71

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 First official language - English 0 148

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 First official language - English 5 148
2014 First official language - English 5 181
2014 First official language - French 6 115

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 First official language - English 10 148
2017 First official language - French 17 71
2014 First official language - English 8 181
2014 First official language - French 21 115

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 First official language - French 0 71

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 First official language - English 17 148
2017 First official language - French 19 71
2014 First official language - English 22 181
2014 First official language - French 15 115

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 First official language - English 0 148
2014 First official language - English 0 181

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 First official language - English 30 148
2017 First official language - French 41 71
2014 First official language - English 36 181
2014 First official language - French 34 115

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 First official language - English 30 148
2017 First official language - French 30 74
2014 First official language - English 26 181
2014 First official language - French 31 115

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 First official language - English 14 148
2017 First official language - French 16 74
2014 First official language - English 13 181
2014 First official language - French 20 115

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 First official language - English 9 148
2017 First official language - French 7 74
2014 First official language - English 8 181
2014 First official language - French 9 115

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 First official language - English 15 148
2017 First official language - French 22 74
2014 First official language - English 15 181
2014 First official language - French 14 115

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 First official language - English 4 148
2017 First official language - French 7 74
2014 First official language - English 4 181

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 First official language - English 5 148
2017 First official language - French 12 74
2014 First official language - French 4 115

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 First official language - English 6 148
2014 First official language - English 7 181
2014 First official language - French 13 115

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 First official language - English 8 148
2017 First official language - French 15 74
2014 First official language - English 10 181
2014 First official language - French 16 115

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 First official language - English 55 148
2017 First official language - French 35 74
2014 First official language - English 55 181
2014 First official language - French 44 115

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 First official language - English 7 140
2017 First official language - French 15 64
2014 First official language - English 8 177
2014 First official language - French 12 110

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 First official language - English 6 140
2017 First official language - French 13 64
2014 First official language - English 5 177
2014 First official language - French 7 110

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 First official language - English 14 140
2017 First official language - French 28 64
2014 First official language - English 11 177
2014 First official language - French 24 110

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 First official language - English 12 140
2017 First official language - French 10 64
2014 First official language - English 12 177
2014 First official language - French 15 110

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 First official language - English 9 140
2017 First official language - French 11 64
2014 First official language - English 11 177
2014 First official language - French 16 110

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 First official language - English 22 140
2017 First official language - French 15 64
2014 First official language - English 24 177
2014 First official language - French 20 110

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 First official language - English 14 140
2017 First official language - French 13 64
2014 First official language - English 10 177
2014 First official language - French 15 110

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 First official language - English 42 140
2017 First official language - French 37 64
2014 First official language - English 39 177
2014 First official language - French 42 110

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 First official language - French 0 64
2014 First official language - English 3 177

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 First official language - English 71 140
2017 First official language - French 47 64
2014 First official language - English 70 177
2014 First official language - French 54 110

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 First official language - English 19 140
2017 First official language - French 14 64
2014 First official language - English 16 177
2014 First official language - French 14 110

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 First official language - English 89 11 150
2017 First official language - French 83 17 75

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 15 13 24 2 3 35 8 49 9 1910
2017 First official language - French 12 19 20 2 2 36 9 57 7 1402
2014 First official language - English 14 12 25 3 3 36 8 46 9 2488
2014 First official language - French 10 16 20 3 2 40 9 51 10 1663

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 28 24 21 3 3 19 2 66 7 1912
2017 First official language - French 19 32 20 3 1 22 2 68 6 1402
2014 First official language - English 23 22 24 3 3 24 2 61 8 2487
2014 First official language - French 15 27 21 3 2 29 3 62 7 1662
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 24 28 19 14 14 0 1 53 28 1910
2017 First official language - French 14 22 23 17 21 0 3 37 39 1403

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 21 29 23 14 11 0 1 51 26 1909
2017 First official language - French 17 23 30 18 11 0 1 41 29 1403

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 23 29 23 13 10 0 2 53 23 1905
2017 First official language - French 17 24 26 19 12 1 2 42 32 1398

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 18 23 22 18 18 1 1 41 36 1910
2017 First official language - French 14 22 25 20 16 1 2 37 37 1401

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 44 25 12 7 5 1 6 74 13 1907
2017 First official language - French 34 28 16 7 5 1 9 69 14 1401

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 32 30 20 10 6 0 1 63 17 1910
2017 First official language - French 33 28 22 10 5 1 1 62 15 1400

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 24 30 23 12 8 1 2 56 20 1905
2017 First official language - French 25 31 23 13 5 1 2 58 19 1397

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 16 29 22 19 12 1 1 46 32 1906
2017 First official language - French 18 25 25 19 10 1 2 44 30 1401

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 20 29 21 17 12 0 1 49 29 1907
2017 First official language - French 20 27 23 17 10 1 2 48 28 1400

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 29 31 20 10 7 1 1 62 18 1903
2017 First official language - French 24 32 22 12 7 1 2 58 19 1398

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 59 22 10 4 3 0 2 83 7 1911
2017 First official language - French 55 23 12 5 3 1 2 80 8 1402

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 76 10 5 3 3 1 2 89 6 1911
2017 First official language - French 72 11 5 3 3 2 5 88 6 1401

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 64 22 7 3 2 0 1 88 5 1910
2017 First official language - French 58 22 9 4 2 1 4 84 6 1398

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 64 18 8 4 4 1 1 84 8 1910
2017 First official language - French 64 16 8 4 4 1 4 84 8 1403

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 60 12 4 2 1 0 22 92 3 1910
2017 First official language - French 58 12 5 2 1 1 19 88 5 1402

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 62 20 8 2 1 1 5 87 4 1900
2017 First official language - French 64 17 7 2 1 1 7 88 4 1393

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 60 19 9 5 5 1 2 81 10 1909
2017 First official language - French 64 17 8 4 3 1 4 85 7 1404

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 53 28 12 3 2 0 2 82 6 1906
2017 First official language - French 56 22 12 4 2 0 3 81 6 1402

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 10 31 37 15 7 1 0 41 22 1915
2017 First official language - French 11 24 41 17 6 0 0 35 23 1403

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 10 22 37 22 9 1 0 31 32 1910
2017 First official language - French 8 21 38 22 11 0 1 32 29 1400

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 13 33 24 12 8 9 1 51 22 1914
2017 First official language - French 11 30 27 11 7 13 0 47 22 1401

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 15 31 21 17 11 4 0 48 29 1914
2017 First official language - French 11 37 22 15 10 5 0 50 26 1403
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 First official language - English 17 83 1913
2017 First official language - French 14 86 1400
2014 First official language - English 14 86 2484
2014 First official language - French 12 88 1659

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 First official language - English 71 29 322
2017 First official language - French 75 25 192
2014 First official language - English 78 22 349
2014 First official language - French 76 24 204

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 42 34 7 10 5 1 1 78 15 229
2017 First official language - French 44 34 8 8 4 1 1 80 11 145
2014 First official language - English 57 28 3 6 4 0 0 86 10 273
2014 First official language - French 47 38 7 7 1 0 0 85 8 155
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 33 25 17 10 8 5 2 35 65 1914
2017 First official language - French 27 24 21 12 11 3 2 28 72 1403

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 First official language - English 18 1166
2017 First official language - French 18 952

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 First official language - English 31 1166
2017 First official language - French 36 952

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 First official language - English 14 1166
2017 First official language - French 16 952

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 First official language - English 52 1166
2017 First official language - French 53 952

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 First official language - English 4 1166
2017 First official language - French 8 952

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 First official language - English 39 1166
2017 First official language - French 37 952

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 First official language - English 5 47 20 11 4 13 1150
2017 First official language - French 6 43 19 12 5 15 941

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 9 19 18 19 24 3 8 32 48 1167
2017 First official language - French 8 16 18 18 25 2 13 28 51 961

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 4 12 13 17 47 2 5 17 70 1170
2017 First official language - French 3 9 12 18 51 2 5 13 75 960
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