2017 Public Service Employee Survey Results for Shared Services Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - FI

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 22 51 9 15 2 1 0 73 18 87
2017 FI-01 41 53 6 0 0 0 0 94 0 17
2017 FI-02 19 49 10 15 4 4 0 70 19 27
2017 FI-03 19 48 11 19 4 0 0 66 22 27
2017 FI-04 13 60 7 20 0 0 0 73 20 15
2014 FI 37 45 6 10 2 0 0 82 12 129
2014 FI-01 37 51 12 0 0 0 0 88 0 25
2014 FI-02 43 38 5 11 3 0 0 81 14 37
2014 FI-03 31 46 6 15 2 0 0 77 17 48
2014 FI-04 44 50 0 6 0 0 0 94 6 18

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 46 40 6 2 5 1 0 87 7 88
2017 FI-01 71 24 0 0 6 0 0 94 6 17
2017 FI-02 28 47 14 4 7 0 0 75 11 28
2017 FI-03 59 34 0 0 4 4 0 96 4 27
2017 FI-04 27 60 7 7 0 0 0 87 7 15
2014 FI 54 35 6 4 0 1 1 90 4 129
2014 FI-01 72 16 8 4 0 0 0 88 4 25
2014 FI-02 51 35 11 3 0 0 0 86 3 37
2014 FI-03 48 42 2 6 0 0 2 91 6 48
2014 FI-04 44 44 6 0 0 6 0 94 0 18

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 35 40 9 14 2 0 0 75 16 88
2017 FI-01 47 35 6 12 0 0 0 83 12 17
2017 FI-02 24 50 7 14 4 0 0 75 18 28
2017 FI-03 44 34 11 7 4 0 0 78 11 27
2017 FI-04 27 33 13 27 0 0 0 60 27 15
2014 FI 34 31 12 16 6 1 0 66 23 129
2014 FI-01 61 24 4 12 0 0 0 84 12 25
2014 FI-02 35 27 5 14 16 3 0 64 31 37
2014 FI-03 25 40 17 17 2 0 0 65 19 48
2014 FI-04 22 22 22 28 6 0 0 44 33 18

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 26 51 5 16 2 0 0 77 18 88
2017 FI-01 29 41 0 30 0 0 0 70 30 17
2017 FI-02 18 50 7 22 3 0 0 68 24 28
2017 FI-03 30 59 4 7 0 0 0 89 7 27
2017 FI-04 33 47 7 7 7 0 0 80 13 15
2014 FI 40 39 12 2 7 0 0 79 9 129
2014 FI-01 48 24 24 0 4 0 0 72 4 25
2014 FI-02 38 38 14 5 5 0 0 76 11 37
2014 FI-03 44 42 10 0 4 0 0 85 4 48
2014 FI-04 28 56 0 0 17 0 0 83 17 18

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 15 53 8 16 7 0 1 69 23 88
2017 FI-01 18 47 12 12 6 0 6 69 19 17
2017 FI-02 14 46 11 25 4 0 0 60 29 28
2017 FI-03 19 63 0 11 7 0 0 81 19 27
2017 FI-04 7 60 7 13 13 0 0 67 27 15
2014 FI 19 51 18 7 5 0 0 70 12 129
2014 FI-01 24 53 20 4 0 0 0 76 4 25
2014 FI-02 19 46 22 11 3 0 0 65 14 37
2014 FI-03 17 56 15 6 6 0 0 73 13 48
2014 FI-04 17 50 17 6 11 0 0 67 17 18

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 26 50 18 3 2 0 0 76 6 88
2017 FI-01 24 53 12 12 0 0 0 76 12 17
2017 FI-02 32 53 11 4 0 0 0 86 4 28
2017 FI-03 25 41 30 0 4 0 0 66 4 27
2017 FI-04 20 53 20 0 7 0 0 73 7 15
2014 FI 33 44 14 5 3 0 0 78 9 129
2014 FI-01 28 44 16 4 8 0 0 72 12 25
2014 FI-02 30 46 14 8 3 0 0 76 11 37
2014 FI-03 33 44 17 4 2 0 0 77 6 48
2014 FI-04 44 44 6 6 0 0 0 89 6 18

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 33 48 13 6 1 0 0 81 7 88
2017 FI-01 24 53 12 12 0 0 0 76 12 17
2017 FI-02 32 46 11 7 4 0 0 78 11 28
2017 FI-03 33 52 15 0 0 0 0 85 0 27
2017 FI-04 47 33 13 7 0 0 0 80 7 15
2014 FI 38 42 12 6 2 0 0 80 9 129
2014 FI-01 37 39 12 8 4 0 0 76 12 25
2014 FI-02 32 35 14 14 5 0 0 68 19 37
2014 FI-03 38 46 15 2 0 0 0 83 2 48
2014 FI-04 50 50 0 0 0 0 0 100 0 18

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 26 55 14 5 0 0 0 81 5 88
2017 FI-01 41 29 30 0 0 0 0 70 0 17
2017 FI-02 22 58 11 10 0 0 0 79 10 28
2017 FI-03 33 60 7 0 0 0 0 93 0 27
2017 FI-04 7 67 13 13 0 0 0 73 13 15
2014 FI 36 43 12 5 3 0 0 80 9 129
2014 FI-01 36 32 24 4 4 0 0 68 8 25
2014 FI-02 35 43 11 8 3 0 0 78 11 37
2014 FI-03 42 46 10 0 2 0 0 88 2 48
2014 FI-04 28 56 0 11 6 0 0 83 17 18

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 24 39 19 10 8 0 0 62 18 88
2017 FI-01 47 23 18 6 6 0 0 71 12 17
2017 FI-02 18 40 22 17 4 0 0 58 21 28
2017 FI-03 25 30 22 11 11 0 0 55 22 27
2017 FI-04 7 73 7 0 13 0 0 80 13 15
2014 FI 38 32 14 12 3 0 1 70 16 129
2014 FI-01 48 25 20 4 0 0 4 75 4 25
2014 FI-02 35 43 8 11 3 0 0 78 14 37
2014 FI-03 44 23 17 15 2 0 0 67 17 48
2014 FI-04 17 44 11 22 6 0 0 61 28 18

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 26 21 15 19 13 1 5 49 35 88
2017 FI-01 23 18 18 12 6 6 18 54 23 17
2017 FI-02 22 22 18 25 14 0 0 43 39 28
2017 FI-03 33 11 15 22 15 0 4 46 39 27
2017 FI-04 27 40 7 13 13 0 0 67 27 15
2014 FI 31 31 9 9 10 1 9 68 22 129
2014 FI-01 36 20 12 0 13 0 20 69 16 25
2014 FI-02 24 35 14 11 8 3 5 65 21 37
2014 FI-03 38 29 2 10 13 0 8 73 25 48
2014 FI-04 22 44 17 11 6 0 0 67 17 18

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 14 54 18 7 7 0 0 68 14 88
2017 FI-01 12 53 18 6 12 0 0 65 18 17
2017 FI-02 22 53 14 11 0 0 0 75 11 28
2017 FI-03 11 51 22 4 11 0 0 63 15 27
2017 FI-04 7 60 20 7 7 0 0 67 13 15
2014 FI 20 47 20 9 4 0 0 67 13 129
2014 FI-01 28 48 12 12 0 0 0 76 12 25
2014 FI-02 19 46 16 11 8 0 0 65 19 37
2014 FI-03 19 44 29 4 4 0 0 63 8 48
2014 FI-04 17 56 11 17 0 0 0 72 17 18

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 16 40 18 21 5 0 1 56 25 88
2017 FI-01 24 35 23 6 12 0 0 59 18 17
2017 FI-02 22 32 7 32 4 0 3 56 37 28
2017 FI-03 14 49 19 15 4 0 0 63 19 27
2017 FI-04 0 47 27 27 0 0 0 47 27 15
2014 FI 25 40 20 11 5 0 0 65 16 128
2014 FI-01 24 56 16 4 0 0 0 80 4 25
2014 FI-02 28 31 22 11 8 0 0 58 19 36
2014 FI-03 29 42 15 10 4 0 0 71 15 48
2014 FI-04 11 33 28 22 6 0 0 44 28 18

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 20 40 17 17 6 0 0 60 23 88
2017 FI-01 35 12 41 0 12 0 0 47 12 17
2017 FI-02 11 42 18 25 4 0 0 53 29 28
2017 FI-03 21 56 4 11 7 0 0 78 19 27
2017 FI-04 20 33 13 33 0 0 0 53 33 15

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 24 43 17 10 6 0 0 67 16 88
2017 FI-01 24 29 18 12 18 0 0 53 29 17
2017 FI-02 18 42 18 18 4 0 0 60 22 28
2017 FI-03 29 52 15 0 4 0 0 81 4 27
2017 FI-04 27 40 20 13 0 0 0 67 13 15
2014 FI 31 42 21 5 1 0 0 73 6 129
2014 FI-01 40 48 8 4 0 0 0 88 4 25
2014 FI-02 32 30 30 5 3 0 0 62 8 37
2014 FI-03 27 46 23 4 0 0 0 73 4 48
2014 FI-04 22 50 17 11 0 0 0 72 11 18

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 16 43 21 17 2 0 1 60 20 88
2017 FI-01 24 35 29 6 6 0 0 59 12 17
2017 FI-02 14 36 18 29 0 0 3 52 30 28
2017 FI-03 18 52 11 15 4 0 0 70 19 27
2017 FI-04 7 47 33 13 0 0 0 53 13 15

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 25 47 19 5 3 0 1 73 8 88
2017 FI-01 35 29 18 6 6 0 6 69 13 17
2017 FI-02 22 58 17 4 0 0 0 79 4 28
2017 FI-03 29 41 19 4 7 0 0 70 11 27
2017 FI-04 13 53 27 7 0 0 0 67 7 15
2014 FI 46 36 14 4 1 0 0 81 5 129
2014 FI-01 48 32 12 4 4 0 0 80 8 25
2014 FI-02 49 35 11 5 0 0 0 84 5 37
2014 FI-03 44 35 17 4 0 0 0 79 4 48
2014 FI-04 44 39 17 0 0 0 0 83 0 18

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 16 46 16 14 7 1 0 63 21 88
2017 FI-01 24 17 29 18 12 0 0 41 30 17
2017 FI-02 7 50 14 18 11 0 0 57 29 28
2017 FI-03 22 51 11 7 4 4 0 77 11 27
2017 FI-04 13 67 7 13 0 0 0 80 13 15
2014 FI 17 50 18 10 5 0 0 67 15 129
2014 FI-01 13 48 24 12 4 0 0 61 16 25
2014 FI-02 16 43 22 11 8 0 0 59 19 37
2014 FI-03 19 58 15 6 2 0 0 77 8 48
2014 FI-04 22 44 11 11 11 0 0 67 22 18

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 19 42 19 14 6 0 0 61 19 88
2017 FI-01 18 35 24 12 12 0 0 53 24 17
2017 FI-02 14 32 25 25 4 0 0 46 29 28
2017 FI-03 33 52 4 4 7 0 0 85 11 27
2017 FI-04 7 53 27 13 0 0 0 60 13 15
2014 FI 21 46 18 11 4 0 0 67 15 129
2014 FI-01 21 47 16 12 4 0 0 68 16 25
2014 FI-02 19 43 19 16 3 0 0 62 19 37
2014 FI-03 25 52 15 4 4 0 0 77 8 48
2014 FI-04 17 39 28 11 6 0 0 56 17 18

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 17 45 16 15 6 1 0 63 21 88
2017 FI-01 24 47 12 12 6 0 0 70 18 17
2017 FI-02 18 32 22 22 7 0 0 50 29 28
2017 FI-03 21 49 11 11 7 0 0 70 19 27
2017 FI-04 0 60 20 13 0 7 0 64 14 15
2014 FI 23 40 23 11 3 0 0 63 14 129
2014 FI-01 29 47 24 0 0 0 0 76 0 25
2014 FI-02 16 46 24 11 3 0 0 62 14 37
2014 FI-03 29 33 25 10 2 0 0 63 13 48
2014 FI-04 11 39 17 22 11 0 0 50 33 18

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 19 47 24 5 5 1 0 67 9 88
2017 FI-01 24 41 24 0 12 0 0 65 12 17
2017 FI-02 22 40 28 11 0 0 0 61 11 28
2017 FI-03 21 45 26 4 4 0 0 66 7 27
2017 FI-04 7 67 13 0 7 7 0 79 7 15
2014 FI 29 43 19 8 2 0 0 72 9 129
2014 FI-01 44 32 24 0 0 0 0 76 0 25
2014 FI-02 27 41 19 8 5 0 0 68 14 37
2014 FI-03 25 46 21 8 0 0 0 71 8 48
2014 FI-04 22 61 6 11 0 0 0 83 11 18

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 33 38 16 7 6 0 0 71 13 88
2017 FI-01 53 35 12 0 0 0 0 88 0 17
2017 FI-02 22 53 14 11 0 0 0 75 11 28
2017 FI-03 41 25 11 7 15 0 0 66 22 27
2017 FI-04 20 40 27 7 7 0 0 60 13 15
2014 FI 45 27 19 7 2 0 0 72 9 129
2014 FI-01 55 37 8 0 0 0 0 92 0 25
2014 FI-02 57 24 14 5 0 0 0 81 5 37
2014 FI-03 38 25 25 10 2 0 0 63 13 48
2014 FI-04 28 28 22 11 11 0 0 56 22 18

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 18 32 42 3 2 0 1 6 51 87
2017 FI-01 6 24 65 0 6 0 0 6 29 17
2017 FI-02 18 36 36 7 0 0 3 7 56 28
2017 FI-03 26 34 36 0 4 0 0 4 60 27
2017 FI-04 21 29 43 7 0 0 0 7 50 14
2014 FI 22 30 30 8 6 2 2 15 54 129
2014 FI-01 4 20 37 4 20 4 12 28 28 25
2014 FI-02 30 27 27 11 3 3 0 14 58 37
2014 FI-03 25 38 23 8 4 2 0 13 64 48
2014 FI-04 17 33 44 6 0 0 0 6 50 18

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 21 36 31 8 2 2 0 11 58 88
2017 FI-01 12 17 41 18 6 6 0 25 31 17
2017 FI-02 18 43 24 11 4 0 0 14 61 28
2017 FI-03 30 36 34 0 0 0 0 0 66 27
2017 FI-04 20 47 20 7 0 7 0 7 71 15
2014 FI 27 28 24 8 7 3 3 16 59 128
2014 FI-01 8 21 30 4 21 8 8 30 35 24
2014 FI-02 38 22 27 5 3 3 3 9 63 37
2014 FI-03 29 31 19 13 6 2 0 19 62 48
2014 FI-04 28 39 22 6 0 0 6 6 71 18

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 22 31 33 8 3 2 1 11 54 88
2017 FI-01 6 35 53 0 0 6 0 0 44 17
2017 FI-02 29 32 18 14 4 0 3 19 63 28
2017 FI-03 26 15 45 4 6 4 0 11 43 27
2017 FI-04 20 53 13 13 0 0 0 13 73 15
2014 FI 14 32 34 9 6 3 2 16 48 129
2014 FI-01 4 24 28 9 20 8 8 34 33 25
2014 FI-02 8 30 41 14 0 5 3 15 41 37
2014 FI-03 17 29 40 8 6 0 0 15 46 48
2014 FI-04 28 56 17 0 0 0 0 0 83 18

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 18 24 41 15 1 0 0 16 43 87
2017 FI-01 0 12 59 24 6 0 0 29 12 17
2017 FI-02 11 29 46 14 0 0 0 14 40 28
2017 FI-03 30 26 33 11 0 0 0 11 56 27
2017 FI-04 36 21 29 14 0 0 0 14 57 14
2014 FI 16 30 31 12 9 2 1 22 46 128
2014 FI-01 0 8 45 16 24 4 4 43 9 25
2014 FI-02 6 33 42 11 6 3 0 17 40 36
2014 FI-03 21 33 25 15 6 0 0 21 54 48
2014 FI-04 39 44 11 6 0 0 0 6 83 18

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 16 21 37 21 1 1 2 23 39 86
2017 FI-01 6 18 35 41 0 0 0 41 24 17
2017 FI-02 7 26 34 26 0 0 7 28 36 27
2017 FI-03 30 15 41 7 4 3 0 12 46 27
2017 FI-04 21 21 43 14 0 0 0 14 43 14
2014 FI 13 28 27 17 9 2 4 27 44 129
2014 FI-01 0 12 37 24 12 4 12 42 14 25
2014 FI-02 8 32 22 22 8 5 3 32 44 37
2014 FI-03 13 33 29 13 10 0 2 23 47 48
2014 FI-04 39 28 22 11 0 0 0 11 67 18

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 19 28 34 13 5 1 1 18 47 87
2017 FI-01 18 41 29 0 6 6 0 6 63 17
2017 FI-02 25 29 22 18 4 0 3 22 56 28
2017 FI-03 15 22 44 11 7 0 0 19 37 27
2017 FI-04 14 14 50 21 0 0 0 21 29 14
2014 FI 11 19 26 25 9 3 8 38 34 129
2014 FI-01 16 8 16 21 8 4 28 42 35 25
2014 FI-02 11 24 30 16 11 5 3 29 38 37
2014 FI-03 10 23 21 31 8 2 4 42 36 48
2014 FI-04 6 17 39 33 6 0 0 39 22 18

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 20 31 29 12 3 5 1 16 54 87
2017 FI-01 18 18 47 6 6 6 0 13 38 17
2017 FI-02 18 32 25 14 4 4 3 19 54 28
2017 FI-03 22 41 18 11 4 4 0 16 66 27
2017 FI-04 21 29 29 14 0 7 0 15 54 14
2014 FI 14 20 39 16 6 3 2 23 36 129
2014 FI-01 8 12 20 25 20 12 4 53 24 25
2014 FI-02 5 16 54 19 3 3 0 22 22 37
2014 FI-03 19 19 46 10 4 0 2 15 38 48
2014 FI-04 22 44 22 11 0 0 0 11 67 18
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 42 30 9 17 2 0 0 71 19 88
2017 FI-01 53 29 6 12 0 0 0 82 12 17
2017 FI-02 35 29 18 14 4 0 0 64 18 28
2017 FI-03 48 30 4 15 4 0 0 78 19 27
2017 FI-04 27 33 7 33 0 0 0 60 33 15
2014 FI 55 24 10 9 1 0 2 80 9 129
2014 FI-01 68 12 16 4 0 0 0 80 4 25
2014 FI-02 49 27 8 11 0 0 5 80 11 37
2014 FI-03 56 25 6 10 2 0 0 81 13 48
2014 FI-04 50 28 17 6 0 0 0 78 6 18

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 17 41 15 7 8 8 4 66 17 88
2017 FI-01 35 17 29 0 6 12 0 60 7 17
2017 FI-02 14 47 11 7 14 6 0 65 23 28
2017 FI-03 19 41 11 7 4 11 6 73 14 27
2017 FI-04 0 53 13 13 7 0 13 62 23 15
2014 FI 27 36 19 8 1 5 5 70 9 129
2014 FI-01 24 32 24 0 4 4 12 66 5 25
2014 FI-02 27 22 30 5 0 8 8 58 6 37
2014 FI-03 33 42 10 10 0 2 2 78 11 48
2014 FI-04 17 56 6 17 0 6 0 76 18 18

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 31 48 8 8 3 2 0 80 12 88
2017 FI-01 35 41 18 0 6 0 0 76 6 17
2017 FI-02 32 40 7 11 4 6 0 77 15 28
2017 FI-03 25 60 4 7 4 0 0 85 11 27
2017 FI-04 27 53 7 13 0 0 0 80 13 15
2014 FI 35 43 14 8 1 0 0 77 9 129
2014 FI-01 28 51 12 9 0 0 0 79 9 25
2014 FI-02 35 32 22 11 0 0 0 68 11 37
2014 FI-03 38 46 8 6 2 0 0 83 8 48
2014 FI-04 39 44 11 6 0 0 0 83 6 18

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 18 47 19 5 10 1 0 65 15 88
2017 FI-01 18 53 24 0 6 0 0 71 6 17
2017 FI-02 14 36 22 11 14 4 0 51 26 28
2017 FI-03 25 45 15 4 11 0 0 70 15 27
2017 FI-04 13 60 20 0 7 0 0 73 7 15
2014 FI 20 46 21 7 4 1 2 67 11 129
2014 FI-01 20 43 16 4 9 0 8 69 14 25
2014 FI-02 19 49 27 5 0 0 0 68 5 37
2014 FI-03 25 40 19 8 6 2 0 66 15 48
2014 FI-04 11 61 22 6 0 0 0 72 6 18

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 22 34 13 16 7 7 1 62 25 88
2017 FI-01 18 29 12 18 6 12 6 57 29 17
2017 FI-02 22 22 18 14 14 10 0 48 32 28
2017 FI-03 29 45 7 11 4 4 0 77 16 27
2017 FI-04 20 40 13 27 0 0 0 60 27 15
2014 FI 23 30 24 9 8 6 0 57 17 129
2014 FI-01 17 24 16 12 8 24 0 53 26 25
2014 FI-02 22 30 27 14 8 0 0 51 22 37
2014 FI-03 31 33 23 6 6 0 0 65 13 48
2014 FI-04 17 28 33 0 11 11 0 50 13 18

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 8 21 24 18 15 14 1 33 39 88
2017 FI-01 12 12 23 18 0 30 6 37 27 17
2017 FI-02 7 25 18 22 18 10 0 36 44 28
2017 FI-03 10 22 30 7 19 11 0 37 29 27
2017 FI-04 0 20 27 33 13 7 0 21 50 15
2014 FI 9 26 25 16 12 11 2 39 32 129
2014 FI-01 4 28 20 4 13 28 4 47 25 25
2014 FI-02 11 16 32 24 8 8 0 29 35 37
2014 FI-03 8 35 21 13 15 6 2 48 30 48
2014 FI-04 11 17 28 22 11 6 6 31 38 18

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 31 55 6 5 2 1 0 87 7 87
2017 FI-01 44 50 6 0 0 0 0 94 0 16
2017 FI-02 24 54 7 11 0 4 0 81 11 28
2017 FI-03 36 56 4 0 4 0 0 93 4 27
2017 FI-04 20 60 7 7 7 0 0 80 13 15
2014 FI 39 49 9 2 0 0 1 88 2 129
2014 FI-01 44 35 13 4 0 0 4 83 4 25
2014 FI-02 43 43 11 3 0 0 0 86 3 37
2014 FI-03 38 52 8 2 0 0 0 90 2 48
2014 FI-04 28 67 6 0 0 0 0 94 0 18
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 28 47 16 3 5 0 1 76 8 88
2017 FI-01 35 35 12 6 12 0 0 70 18 17
2017 FI-02 22 47 22 4 4 0 3 70 7 28
2017 FI-03 36 49 11 0 4 0 0 85 4 27
2017 FI-04 13 60 20 7 0 0 0 73 7 15
2014 FI 36 37 15 10 1 1 1 74 11 129
2014 FI-01 41 47 4 0 0 4 4 96 0 25
2014 FI-02 46 14 19 19 3 0 0 59 22 37
2014 FI-03 33 50 10 6 0 0 0 83 6 48
2014 FI-04 17 39 28 17 0 0 0 56 17 18

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 37 47 9 5 2 0 0 84 7 88
2017 FI-01 35 29 24 12 0 0 0 65 12 17
2017 FI-02 39 47 7 4 4 0 0 86 7 28
2017 FI-03 44 45 4 4 4 0 0 89 7 27
2017 FI-04 20 73 7 0 0 0 0 93 0 15
2014 FI 43 34 12 6 2 2 2 79 8 129
2014 FI-01 55 29 8 0 0 4 4 91 0 25
2014 FI-02 49 24 11 11 3 3 0 75 14 37
2014 FI-03 38 46 10 2 2 0 2 85 4 48
2014 FI-04 28 28 28 17 0 0 0 56 17 18

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 33 35 15 8 7 2 0 70 15 88
2017 FI-01 29 11 29 12 18 0 0 41 30 17
2017 FI-02 25 40 18 4 7 6 0 69 12 28
2017 FI-03 44 37 4 11 4 0 0 81 15 27
2017 FI-04 33 53 7 7 0 0 0 87 7 15
2014 FI 39 43 9 6 2 1 0 82 9 129
2014 FI-01 47 45 4 0 0 4 0 96 0 25
2014 FI-02 35 35 14 11 5 0 0 70 16 37
2014 FI-03 35 48 8 6 2 0 0 83 8 48
2014 FI-04 39 44 11 6 0 0 0 83 6 18

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 75 17 2 5 1 0 0 92 6 88
2017 FI-01 88 12 0 0 0 0 0 100 0 17
2017 FI-02 57 32 4 4 4 0 0 89 7 28
2017 FI-03 89 11 0 0 0 0 0 100 0 27
2017 FI-04 67 7 7 20 0 0 0 73 20 15
2014 FI 77 17 4 0 1 2 0 95 1 129
2014 FI-01 80 12 4 0 0 4 0 96 0 25
2014 FI-02 68 22 8 0 0 3 0 92 0 37
2014 FI-03 81 15 2 0 2 0 0 96 2 48
2014 FI-04 78 22 0 0 0 0 0 100 0 18

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 37 36 6 9 7 2 2 77 17 88
2017 FI-01 41 29 6 6 6 6 6 80 13 17
2017 FI-02 29 43 4 14 10 0 0 72 24 28
2017 FI-03 44 37 4 4 7 4 0 84 12 27
2017 FI-04 33 33 13 13 0 0 7 71 14 15
2014 FI 55 25 8 1 4 2 5 87 5 129
2014 FI-01 68 16 8 0 0 4 4 91 0 25
2014 FI-02 46 27 11 0 3 0 14 84 3 37
2014 FI-03 65 21 6 2 2 2 2 89 4 48
2014 FI-04 28 50 6 0 17 0 0 78 17 18

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 46 37 9 5 2 1 0 84 7 88
2017 FI-01 47 29 18 6 0 0 0 76 6 17
2017 FI-02 36 43 7 7 4 3 0 81 11 28
2017 FI-03 63 22 11 0 4 0 0 85 4 27
2017 FI-04 33 60 0 7 0 0 0 93 7 15

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 49 29 17 3 1 1 0 78 5 88
2017 FI-01 53 24 24 0 0 0 0 76 0 17
2017 FI-02 40 25 25 7 0 3 0 67 7 28
2017 FI-03 55 37 0 4 4 0 0 93 7 27
2017 FI-04 47 27 27 0 0 0 0 73 0 15

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 44 35 8 3 8 1 0 80 12 88
2017 FI-01 53 18 6 12 12 0 0 70 24 17
2017 FI-02 40 32 11 0 14 3 0 74 15 28
2017 FI-03 48 41 7 0 4 0 0 89 4 27
2017 FI-04 40 47 7 7 0 0 0 87 7 15
2014 FI 48 33 10 5 4 1 0 81 9 128
2014 FI-01 56 36 4 0 0 4 0 96 0 25
2014 FI-02 44 28 17 6 6 0 0 72 11 36
2014 FI-03 48 38 6 4 4 0 0 85 8 48
2014 FI-04 44 28 17 6 6 0 0 72 11 18
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 11 31 18 18 7 9 6 50 29 45
2017 FI-03 13 31 18 4 9 18 8 59 18 23
2017 FI-04 7 36 14 29 7 0 7 46 38 14
2014 FI 18 27 14 10 4 12 14 61 19 49
2014 FI-03 19 26 19 13 0 13 10 58 17 31
2014 FI-04 19 25 6 6 6 13 25 70 20 16

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 18 32 24 15 3 8 0 54 20 88
2017 FI-01 29 41 18 0 6 6 0 75 6 17
2017 FI-02 14 36 7 32 4 6 0 54 38 28
2017 FI-03 21 26 37 4 4 7 0 51 8 27
2017 FI-04 7 20 40 20 0 13 0 31 23 15
2014 FI 15 44 22 8 2 8 1 65 11 129
2014 FI-01 28 36 25 4 4 4 0 66 8 25
2014 FI-02 11 41 24 5 5 11 3 59 13 37
2014 FI-03 17 50 19 8 0 6 0 71 9 48
2014 FI-04 6 50 17 17 0 11 0 63 19 18

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 10 30 30 23 5 2 0 42 28 88
2017 FI-01 18 47 29 0 6 0 0 65 6 17
2017 FI-02 14 28 18 29 11 0 0 42 40 28
2017 FI-03 7 36 34 22 0 0 0 44 22 27
2017 FI-04 0 7 47 33 0 13 0 8 38 15
2014 FI 15 39 28 12 4 2 0 55 17 129
2014 FI-01 20 40 21 8 8 4 0 62 17 25
2014 FI-02 11 30 46 5 5 3 0 42 11 37
2014 FI-03 17 46 21 15 0 2 0 64 15 48
2014 FI-04 11 39 22 22 6 0 0 50 28 18

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 9 21 33 26 3 7 0 32 32 88
2017 FI-01 18 47 24 12 0 0 0 65 12 17
2017 FI-02 14 21 22 40 0 4 0 37 41 28
2017 FI-03 4 14 56 19 4 4 0 18 23 27
2017 FI-04 0 7 27 27 13 27 0 9 55 15
2014 FI 7 25 37 19 5 9 0 35 25 129
2014 FI-01 16 24 37 12 0 12 0 45 14 25
2014 FI-02 3 24 41 11 8 14 0 31 22 37
2014 FI-03 6 29 40 17 4 4 0 37 22 48
2014 FI-04 6 17 17 50 6 6 0 24 59 18

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 8 27 24 25 11 5 0 36 38 88
2017 FI-01 18 23 24 18 12 6 0 44 31 17
2017 FI-02 11 17 29 29 11 4 0 29 41 28
2017 FI-03 0 44 22 15 11 7 0 47 28 27
2017 FI-04 7 20 20 40 13 0 0 27 53 15
2014 FI 9 36 29 10 9 7 0 48 20 129
2014 FI-01 12 43 20 9 8 8 0 60 18 25
2014 FI-02 8 24 35 16 5 11 0 36 24 37
2014 FI-03 10 40 29 6 10 4 0 52 17 48
2014 FI-04 6 39 28 11 11 6 0 47 24 18

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 10 28 23 25 10 3 0 40 37 88
2017 FI-01 18 47 6 12 18 0 0 65 30 17
2017 FI-02 18 24 22 25 11 0 0 42 36 28
2017 FI-03 4 19 37 34 4 3 0 23 38 27
2017 FI-04 0 33 20 20 13 13 0 38 38 15
2014 FI 11 35 22 21 7 4 0 47 29 129
2014 FI-01 20 36 12 17 8 8 0 60 27 25
2014 FI-02 5 27 30 22 11 5 0 34 34 37
2014 FI-03 13 35 23 25 2 2 0 49 28 48
2014 FI-04 6 50 17 17 11 0 0 56 28 18
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 12 49 22 10 7 0 0 61 17 88
2017 FI-01 18 53 12 6 12 0 0 71 18 17
2017 FI-02 11 57 14 7 11 0 0 68 18 28
2017 FI-03 18 41 26 11 4 0 0 59 15 27
2017 FI-04 0 40 40 20 0 0 0 40 20 15
2014 FI 22 49 19 7 2 2 0 72 9 129
2014 FI-01 35 28 29 0 0 8 0 69 0 25
2014 FI-02 14 43 24 14 3 3 0 58 17 37
2014 FI-03 23 56 15 6 0 0 0 79 6 48
2014 FI-04 17 67 6 6 6 0 0 83 11 18

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 11 65 18 2 0 3 0 79 2 88
2017 FI-01 12 65 12 6 0 6 0 81 6 17
2017 FI-02 14 65 18 0 0 3 0 81 0 28
2017 FI-03 14 64 19 4 0 0 0 78 4 27
2017 FI-04 0 67 27 0 0 7 0 71 0 15
2014 FI 20 46 21 3 1 7 2 73 4 129
2014 FI-01 24 51 8 4 0 8 5 86 5 25
2014 FI-02 19 43 22 3 3 8 3 70 6 37
2014 FI-03 25 48 19 2 0 6 0 78 2 48
2014 FI-04 6 39 44 6 0 6 0 47 6 18

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 19 47 15 10 3 1 5 70 15 88
2017 FI-01 24 41 18 0 0 6 12 79 0 17
2017 FI-02 18 39 22 14 7 0 0 57 22 28
2017 FI-03 14 67 4 7 0 0 7 88 8 27
2017 FI-04 20 33 20 20 7 0 0 53 27 15
2014 FI 17 38 14 22 4 4 2 58 27 129
2014 FI-01 24 35 13 12 4 8 4 67 18 25
2014 FI-02 11 32 24 22 5 5 0 46 29 37
2014 FI-03 23 44 10 19 0 2 2 70 20 48
2014 FI-04 6 39 6 44 6 0 0 44 50 18

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 20 45 18 11 1 2 2 68 13 88
2017 FI-01 12 41 23 6 6 6 6 60 13 17
2017 FI-02 22 36 22 17 0 4 0 60 18 28
2017 FI-03 21 52 11 11 0 0 4 77 12 27
2017 FI-04 20 53 20 7 0 0 0 73 7 15
2014 FI 8 18 35 22 7 8 3 29 32 129
2014 FI-01 12 20 44 4 4 12 4 38 9 25
2014 FI-02 5 11 35 24 8 11 5 19 39 37
2014 FI-03 10 21 33 19 8 6 2 34 30 48
2014 FI-04 0 22 22 50 6 0 0 22 56 18

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 9 19 27 17 14 8 5 33 36 88
2017 FI-01 18 6 35 12 12 6 12 29 29 17
2017 FI-02 7 18 40 11 14 10 0 28 28 28
2017 FI-03 7 22 19 22 7 11 10 38 38 27
2017 FI-04 7 33 13 27 20 0 0 40 47 15
2014 FI 9 23 22 17 6 16 6 42 30 129
2014 FI-01 12 32 13 8 4 20 12 64 18 25
2014 FI-02 5 11 41 16 5 22 0 21 28 37
2014 FI-03 15 27 19 15 6 8 10 51 26 48
2014 FI-04 0 28 6 39 6 22 0 36 57 18

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 29 35 15 14 2 1 3 68 17 88
2017 FI-01 35 29 29 0 0 0 6 69 0 17
2017 FI-02 24 40 11 14 4 0 7 69 19 28
2017 FI-03 33 37 11 15 4 0 0 70 19 27
2017 FI-04 20 33 13 27 0 7 0 57 29 15
2014 FI 41 37 8 11 2 1 1 79 13 129
2014 FI-01 44 28 12 9 0 4 4 77 10 25
2014 FI-02 30 46 8 14 3 0 0 76 16 37
2014 FI-03 52 31 6 8 2 0 0 83 10 48
2014 FI-04 28 50 6 17 0 0 0 78 17 18

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 49 39 6 1 0 2 2 93 1 87
2017 FI-01 65 29 6 0 0 0 0 94 0 17
2017 FI-02 40 56 0 0 0 4 0 100 0 27
2017 FI-03 63 26 4 0 0 4 4 96 0 27
2017 FI-04 27 40 20 7 0 0 7 71 7 15
2014 FI 48 38 7 3 0 3 1 90 3 129
2014 FI-01 68 20 4 0 0 8 0 96 0 25
2014 FI-02 35 54 8 3 0 0 0 89 3 37
2014 FI-03 48 35 8 4 0 2 2 87 4 48
2014 FI-04 44 39 6 6 0 6 0 88 6 18

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 12 45 21 11 8 3 0 59 20 88
2017 FI-01 18 41 24 12 6 0 0 59 18 17
2017 FI-02 14 32 18 18 11 6 0 50 31 28
2017 FI-03 10 60 11 11 7 0 0 70 19 27
2017 FI-04 7 40 40 0 7 7 0 50 7 15
2014 FI 12 44 17 17 5 4 1 59 23 129
2014 FI-01 12 60 12 4 4 4 4 78 9 25
2014 FI-02 11 46 16 22 5 0 0 57 27 37
2014 FI-03 19 40 15 17 6 4 0 61 24 48
2014 FI-04 0 33 33 22 0 11 0 38 25 18

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 15 40 16 8 17 2 2 57 26 88
2017 FI-01 12 29 29 12 12 6 0 43 25 17
2017 FI-02 14 21 29 7 29 0 0 35 36 28
2017 FI-03 21 56 0 7 15 0 0 78 22 27
2017 FI-04 7 53 7 7 7 7 13 75 17 15
2014 FI 19 27 19 19 10 4 2 49 31 129
2014 FI-01 16 25 24 16 12 4 4 44 30 25
2014 FI-02 11 16 30 27 11 5 0 29 40 37
2014 FI-03 29 31 13 17 8 0 2 62 26 48
2014 FI-04 11 44 11 11 6 11 6 67 20 18

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 11 38 23 16 5 8 0 53 22 88
2017 FI-01 12 23 35 0 12 18 0 43 14 17
2017 FI-02 18 25 18 29 4 6 0 46 35 28
2017 FI-03 10 45 22 15 4 4 0 57 19 27
2017 FI-04 0 60 20 13 0 7 0 64 14 15

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 20 42 22 9 1 5 0 66 11 88
2017 FI-01 29 47 18 0 0 6 0 81 0 17
2017 FI-02 14 25 40 14 0 6 0 42 15 28
2017 FI-03 18 60 7 11 0 4 0 81 12 27
2017 FI-04 20 40 20 7 7 7 0 64 14 15
2014 FI 26 45 12 5 2 11 0 79 8 129
2014 FI-01 32 43 8 4 4 9 0 83 9 25
2014 FI-02 19 46 19 5 0 11 0 73 6 37
2014 FI-03 35 42 8 4 2 8 0 84 7 48
2014 FI-04 6 56 11 6 0 22 0 79 7 18

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 21 55 18 3 0 2 0 78 4 88
2017 FI-01 29 59 6 0 0 6 0 94 0 17
2017 FI-02 14 58 22 4 0 3 0 74 4 28
2017 FI-03 29 45 26 0 0 0 0 74 0 27
2017 FI-04 7 67 13 13 0 0 0 73 13 15
2014 FI 28 40 22 3 0 6 1 73 3 129
2014 FI-01 36 32 16 8 0 4 4 74 9 25
2014 FI-02 24 35 27 3 0 11 0 67 3 37
2014 FI-03 33 42 21 0 0 4 0 78 0 48
2014 FI-04 11 61 17 6 0 6 0 76 6 18

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 22 63 8 5 1 0 1 86 6 88
2017 FI-01 24 65 6 0 0 0 6 94 0 17
2017 FI-02 24 58 11 7 0 0 0 82 7 28
2017 FI-03 25 56 7 7 4 0 0 81 11 27
2017 FI-04 13 80 7 0 0 0 0 93 0 15
2014 FI 42 44 12 2 0 1 0 87 2 129
2014 FI-01 51 32 13 0 0 4 0 87 0 25
2014 FI-02 32 41 24 3 0 0 0 73 3 37
2014 FI-03 48 48 2 2 0 0 0 96 2 48
2014 FI-04 33 56 11 0 0 0 0 89 0 18

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 8 37 26 17 9 2 0 46 27 88
2017 FI-01 12 41 24 18 6 0 0 53 24 17
2017 FI-02 11 36 24 14 11 4 0 49 26 28
2017 FI-03 7 40 22 19 11 0 0 48 30 27
2017 FI-04 0 33 33 20 7 7 0 36 29 15
2014 FI 15 28 29 20 5 2 0 44 26 129
2014 FI-01 24 36 21 16 0 4 0 62 17 25
2014 FI-02 11 27 35 16 11 0 0 38 27 37
2014 FI-03 19 23 31 17 6 4 0 43 24 48
2014 FI-04 6 28 22 44 0 0 0 33 44 18

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 12 35 28 19 3 1 0 48 23 88
2017 FI-01 12 35 35 18 0 0 0 47 18 17
2017 FI-02 14 36 21 25 4 0 0 50 29 28
2017 FI-03 14 37 22 19 7 0 0 51 26 27
2017 FI-04 7 27 47 13 0 7 0 36 14 15
2014 FI 18 36 25 16 3 2 0 55 20 129
2014 FI-01 28 40 17 12 0 4 0 70 12 25
2014 FI-02 14 30 32 16 8 0 0 43 24 37
2014 FI-03 21 35 21 17 2 4 0 59 20 48
2014 FI-04 6 39 33 22 0 0 0 44 22 18

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 12 27 31 17 9 3 0 40 28 87
2017 FI-01 18 17 29 18 12 6 0 37 31 17
2017 FI-02 7 25 35 22 11 0 0 32 32 28
2017 FI-03 18 31 31 8 8 4 0 52 16 26
2017 FI-04 7 33 27 20 7 7 0 43 29 15
2014 FI 21 27 25 18 7 2 1 49 25 129
2014 FI-01 32 37 12 16 0 4 0 71 17 25
2014 FI-02 19 16 32 14 16 3 0 36 31 37
2014 FI-03 21 31 21 21 6 0 0 52 27 48
2014 FI-04 11 28 33 22 0 0 6 41 24 18
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 FI 45 18 36 88
2017 FI-01 53 12 35 17
2017 FI-02 53 14 32 28
2017 FI-03 37 26 36 27
2017 FI-04 33 20 47 15
2014 FI 43 26 32 129
2014 FI-01 44 33 24 25
2014 FI-02 59 14 27 37
2014 FI-03 40 25 35 48
2014 FI-04 17 44 39 18

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 FI 3 26 59 3 3 8 39
2017 FI-02 0 22 78 0 0 0 14
2017 FI-03 0 30 60 0 0 10 10
2014 FI 4 31 52 7 9999 6 54
2014 FI-01 0 50 10 30 9999 10 10
2014 FI-02 0 41 59 0 9999 0 22
2014 FI-03 5 16 63 5 9999 11 19
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 FI 13 87 88
2017 FI-01 0 100 17
2017 FI-02 21 79 28
2014 FI 10 90 128

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 FI 65 11
2014 FI 69 13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 FI 0 11
2014 FI 0 13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 FI 0 11
2014 FI 0 13

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 FI 0 11
2014 FI 0 13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 FI 46 11
2014 FI 38 13

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 FI 56 11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 FI 0 11
2014 FI 0 13

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 FI 56 11
2014 FI 38 13

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 FI 46 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 FI 83 17 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 6 24 17 7 7 27 12 49 23 88
2017 FI-01 0 41 12 0 0 41 6 78 0 17
2017 FI-02 14 22 22 14 7 17 4 45 27 28
2017 FI-03 0 22 11 4 7 37 18 50 25 27
2017 FI-04 7 13 27 0 13 13 27 33 22 15
2014 FI 7 10 20 3 1 37 21 41 9 128
2014 FI-01 12 20 13 12 0 25 17 56 21 24
2014 FI-02 5 5 27 3 0 46 14 27 7 37
2014 FI-03 8 10 23 0 0 27 31 45 0 48
2014 FI-04 0 6 6 0 6 67 17 33 33 18

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 13 41 21 2 6 17 1 65 10 88
2017 FI-01 18 41 24 0 0 18 0 71 0 17
2017 FI-02 18 29 29 4 7 14 0 54 13 28
2017 FI-03 4 52 11 0 7 21 4 75 10 27
2017 FI-04 13 40 20 7 7 13 0 62 15 15
2014 FI 10 19 30 5 0 30 5 45 8 129
2014 FI-01 16 20 29 4 0 24 8 52 6 25
2014 FI-02 11 8 35 5 0 38 3 32 9 37
2014 FI-03 10 27 31 2 0 23 6 53 3 48
2014 FI-04 0 22 22 11 0 44 0 40 20 18
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 17 61 13 7 0 2 0 80 7 88
2017 FI-01 12 59 12 12 0 6 0 75 13 17
2017 FI-02 11 64 14 7 0 4 0 78 7 28
2017 FI-03 21 60 15 4 0 0 0 81 4 27
2017 FI-04 27 67 7 0 0 0 0 93 0 15
2014 FI 22 62 10 2 0 1 2 88 2 129
2014 FI-01 8 68 4 4 0 8 8 91 5 25
2014 FI-02 19 62 19 0 0 0 0 81 0 37
2014 FI-03 31 58 8 0 0 0 2 91 0 48
2014 FI-04 28 67 0 6 0 0 0 94 6 18

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 7 15 30 7 1 31 9 36 13 88
2017 FI-01 6 17 29 6 0 35 6 40 10 17
2017 FI-02 7 14 36 11 4 21 7 30 20 28
2017 FI-03 7 11 26 0 0 40 15 42 0 27
2017 FI-04 7 20 27 7 0 33 7 44 11 15
2014 FI 5 16 22 3 0 38 15 46 7 129
2014 FI-01 12 16 12 0 0 32 29 70 0 25
2014 FI-02 3 16 35 0 0 35 11 35 0 37
2014 FI-03 6 21 23 8 0 27 15 46 14 48
2014 FI-04 0 6 6 0 0 83 6 50 0 18

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 36 46 11 2 1 3 0 85 4 88
2017 FI-01 41 23 18 6 0 12 0 73 7 17
2017 FI-02 25 54 14 4 0 3 0 81 4 28
2017 FI-03 40 52 4 0 4 0 0 93 4 27
2017 FI-04 40 47 13 0 0 0 0 87 0 15
2014 FI 43 40 5 4 1 5 2 89 5 129
2014 FI-01 40 37 4 0 0 12 8 95 0 25
2014 FI-02 35 43 14 3 0 5 0 83 3 37
2014 FI-03 52 33 2 6 2 2 2 89 9 48
2014 FI-04 39 50 0 6 0 6 0 94 6 18

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 19 47 18 9 0 7 0 71 10 88
2017 FI-01 18 35 18 6 0 24 0 69 8 17
2017 FI-02 18 50 18 11 0 3 0 70 11 28
2017 FI-03 21 49 19 11 0 0 0 70 11 27
2017 FI-04 20 47 20 7 0 7 0 71 7 15
2014 FI 32 39 13 2 2 10 2 81 4 129
2014 FI-01 32 36 13 0 0 12 8 84 0 25
2014 FI-02 32 41 19 0 3 5 0 77 3 37
2014 FI-03 40 44 4 2 4 4 2 89 7 48
2014 FI-04 11 33 17 6 0 33 0 67 8 18
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 FI 10 90 88
2017 FI-02 22 78 28
2017 FI-03 0 100 27
2014 FI 5 95 129
2014 FI-01 0 100 25

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 5 26 16 6 2 37 8 56 15 88
2017 FI-01 0 47 0 6 0 47 0 89 11 17
2017 FI-02 11 22 25 11 7 21 4 43 24 28
2017 FI-03 0 30 11 0 0 48 11 73 0 27
2017 FI-04 7 7 27 7 0 40 13 29 14 15
2014 FI 7 12 21 2 2 45 12 44 7 129
2014 FI-01 12 20 12 4 4 37 12 61 15 25
2014 FI-02 5 8 30 0 3 49 5 29 6 37
2014 FI-03 8 15 23 2 0 31 21 48 4 48
2014 FI-04 0 0 6 0 0 89 6 0 0 18

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 11 42 17 6 2 20 1 68 10 88
2017 FI-01 18 41 12 0 0 30 0 83 0 17
2017 FI-02 11 36 22 14 4 14 0 54 21 28
2017 FI-03 6 45 19 4 0 22 4 70 5 27
2017 FI-04 13 47 13 0 7 20 0 75 8 15
2014 FI 12 25 27 2 1 29 3 55 5 129
2014 FI-01 12 28 17 8 0 28 8 62 12 25
2014 FI-02 11 19 32 0 3 35 0 46 4 37
2014 FI-03 19 31 25 0 0 21 4 67 0 48
2014 FI-04 0 17 33 6 0 44 0 30 10 18
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 21 24 21 14 13 1 7 49 29 87
2017 FI-01 24 29 17 6 12 0 12 60 20 17
2017 FI-02 11 22 14 22 22 4 4 36 48 27
2017 FI-03 30 29 19 15 4 0 4 61 19 27
2017 FI-04 20 13 40 7 7 0 13 38 15 15

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 10 23 31 18 17 0 1 34 36 88
2017 FI-01 29 30 24 6 6 0 6 62 13 17
2017 FI-02 4 25 47 14 11 0 0 29 24 28
2017 FI-03 11 11 21 30 26 0 0 22 56 27
2017 FI-04 0 33 20 20 27 0 0 33 47 15

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 8 20 32 15 24 0 1 28 40 87
2017 FI-01 25 25 31 6 6 0 6 53 13 16
2017 FI-02 0 32 36 18 14 0 0 32 32 28
2017 FI-03 11 7 25 26 30 0 0 19 56 27
2017 FI-04 0 13 40 0 47 0 0 13 47 15

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 13 25 29 10 20 1 1 39 31 88
2017 FI-01 17 30 35 0 12 0 6 50 13 17
2017 FI-02 11 29 29 18 10 4 0 41 29 28
2017 FI-03 10 26 26 11 26 0 0 36 37 27
2017 FI-04 20 13 27 7 33 0 0 33 40 15

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 29 26 15 15 10 1 5 58 26 88
2017 FI-01 59 29 0 0 6 0 6 94 6 17
2017 FI-02 25 25 22 14 6 4 4 54 22 28
2017 FI-03 19 25 15 30 7 0 4 45 39 27
2017 FI-04 20 27 13 7 27 0 7 50 36 15

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 25 26 21 17 10 0 1 52 28 88
2017 FI-01 47 30 0 12 6 0 6 81 19 17
2017 FI-02 14 25 40 18 3 0 0 40 21 28
2017 FI-03 22 29 15 19 15 0 0 51 34 27
2017 FI-04 27 20 20 13 20 0 0 47 33 15

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 13 31 29 17 9 1 1 44 27 88
2017 FI-01 23 24 24 12 12 0 6 50 25 17
2017 FI-02 14 25 32 18 6 4 0 41 25 28
2017 FI-03 11 40 26 11 11 0 0 51 22 27
2017 FI-04 0 33 33 27 7 0 0 33 33 15

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 6 22 32 22 17 0 1 28 40 87
2017 FI-01 17 24 24 18 12 0 6 43 31 17
2017 FI-02 4 26 37 19 14 0 0 30 33 27
2017 FI-03 4 15 36 26 19 0 0 19 45 27
2017 FI-04 0 27 27 27 20 0 0 27 47 15

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 11 29 15 23 21 0 1 40 45 88
2017 FI-01 23 24 6 18 24 0 6 50 44 17
2017 FI-02 7 36 22 14 21 0 0 43 35 28
2017 FI-03 14 22 15 34 15 0 0 36 49 27
2017 FI-04 0 33 13 27 27 0 0 33 53 15

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 19 35 23 10 10 0 2 55 21 87
2017 FI-01 31 31 25 0 6 0 6 66 7 16
2017 FI-02 18 36 22 11 10 0 4 56 22 28
2017 FI-03 18 41 19 11 11 0 0 59 22 27
2017 FI-04 13 27 33 13 13 0 0 40 27 15

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 39 26 19 6 6 0 5 69 12 87
2017 FI-01 25 38 19 0 6 0 13 71 7 16
2017 FI-02 32 29 25 10 4 0 0 61 14 28
2017 FI-03 49 21 19 4 4 0 4 73 8 27
2017 FI-04 53 13 7 7 13 0 7 71 21 15

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 60 9 6 6 5 3 10 80 13 88
2017 FI-01 65 0 6 0 6 0 24 85 8 17
2017 FI-02 47 14 11 14 6 4 4 66 22 28
2017 FI-03 74 4 0 0 7 7 7 91 9 27
2017 FI-04 60 20 0 7 0 0 13 92 8 15

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 39 31 16 3 5 0 6 74 9 88
2017 FI-01 41 17 18 6 0 0 18 71 7 17
2017 FI-02 25 40 18 7 6 0 4 67 14 28
2017 FI-03 55 30 7 0 7 0 0 85 7 27
2017 FI-04 33 27 27 0 7 0 7 64 7 15

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 53 23 6 3 8 0 7 82 12 88
2017 FI-01 47 18 6 0 12 0 18 79 14 17
2017 FI-02 47 25 7 11 6 0 4 75 18 28
2017 FI-03 55 26 4 0 11 0 4 84 12 27
2017 FI-04 73 13 7 0 0 0 7 93 0 15

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 41 14 8 6 7 1 24 73 17 88
2017 FI-01 47 0 6 0 0 0 47 89 0 17
2017 FI-02 36 7 4 7 6 4 36 71 23 28
2017 FI-03 48 22 7 7 7 0 7 76 16 27
2017 FI-04 33 27 20 0 13 0 7 64 14 15

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 53 20 9 1 3 1 13 84 5 87
2017 FI-01 56 6 6 0 0 0 31 91 0 16
2017 FI-02 47 22 11 0 6 4 11 80 8 28
2017 FI-03 55 22 7 4 4 0 7 84 8 27
2017 FI-04 60 20 13 0 0 0 7 86 0 15

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 68 9 5 2 7 1 8 85 10 88
2017 FI-01 65 0 0 0 12 0 24 84 16 17
2017 FI-02 54 11 11 7 10 0 7 70 19 28
2017 FI-03 70 15 4 0 4 4 4 92 4 27
2017 FI-04 100 0 0 0 0 0 0 100 0 15

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 50 29 8 3 5 0 5 82 9 88
2017 FI-01 53 24 6 0 6 0 12 87 7 17
2017 FI-02 43 29 7 7 10 0 4 75 18 28
2017 FI-03 55 30 7 0 4 0 4 88 4 27
2017 FI-04 53 27 13 7 0 0 0 80 7 15

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 9 34 33 18 6 0 0 43 24 88
2017 FI-01 29 29 35 0 6 0 0 59 6 17
2017 FI-02 4 36 39 18 4 0 0 40 22 28
2017 FI-03 7 44 15 26 7 0 0 51 34 27
2017 FI-04 0 20 53 20 7 0 0 20 27 15

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 10 18 34 29 8 0 0 37 29 88
2017 FI-01 6 18 35 35 6 0 0 41 24 17
2017 FI-02 7 11 35 32 14 0 0 47 18 28
2017 FI-03 15 19 26 33 7 0 0 40 34 27
2017 FI-04 13 33 40 13 0 0 0 13 47 15

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 12 30 33 9 5 11 0 47 15 88
2017 FI-01 18 35 18 12 0 18 0 64 14 17
2017 FI-02 11 29 36 7 7 10 0 44 16 28
2017 FI-03 10 26 45 7 7 4 0 38 15 27
2017 FI-04 13 27 27 13 0 20 0 50 17 15

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 7 41 18 21 9 5 0 50 31 88
2017 FI-01 18 53 12 0 6 12 0 80 7 17
2017 FI-02 0 46 18 18 18 0 0 46 36 28
2017 FI-03 6 34 26 22 7 4 0 42 31 27
2017 FI-04 7 33 13 40 0 7 0 43 43 15
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 FI 18 82 88
2017 FI-02 24 76 28
2014 FI 13 87 128
2014 FI-03 19 81 48

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 FI 75 25 16
2014 FI 88 12 17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 24 42 25 0 8 0 0 66 8 12
2014 FI 67 27 0 0 7 0 0 93 7 15
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 24 33 17 15 11 0 0 24 76 88
2017 FI-01 6 47 23 18 6 0 0 6 94 17
2017 FI-02 22 24 11 18 25 0 0 22 78 28
2017 FI-03 26 44 15 7 7 0 0 26 74 27
2017 FI-04 47 13 27 13 0 0 0 47 53 15

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 FI 12 66
2017 FI-01 13 15
2017 FI-02 18 22
2017 FI-03 9 20

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 FI 33 66
2017 FI-01 20 15
2017 FI-02 59 22
2017 FI-03 20 20

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 FI 15 66
2017 FI-01 7 15
2017 FI-02 18 22
2017 FI-03 15 20

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 FI 32 66
2017 FI-01 20 15
2017 FI-02 37 22
2017 FI-03 41 20

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 FI 9 66
2017 FI-01 13 15
2017 FI-02 14 22
2017 FI-03 4 20

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 FI 58 66
2017 FI-01 60 15
2017 FI-02 50 22
2017 FI-03 56 20

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 FI 0 52 17 9 5 17 65
2017 FI-01 0 53 13 20 7 7 15
2017 FI-02 0 38 19 5 5 34 21
2017 FI-03 0 69 15 5 0 10 20

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 8 15 17 18 18 2 21 31 48 66
2017 FI-01 13 18 19 19 13 0 19 38 39 16
2017 FI-02 8 28 14 23 14 0 14 41 43 22
2017 FI-03 9 0 20 10 20 0 40 15 51 20

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 FI 6 6 6 21 53 2 7 13 81 67
2017 FI-01 6 6 13 31 31 0 13 14 71 16
2017 FI-02 8 14 0 14 64 0 0 22 78 22
2017 FI-03 0 0 10 20 51 5 14 0 87 20
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