2017 Public Service Employee Survey Results for Shared Services Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 41 12 8 4 0 0 76 12 75
2017 Communications or public affairs 25 51 4 14 6 0 0 76 20 67
2017 Security 26 47 10 12 5 0 0 73 18 135
2017 Science and technology 20 52 15 8 5 0 0 72 13 73
2017 Administration and operations 37 49 4 8 2 0 0 86 10 311
2017 Human resources 36 48 3 8 3 0 1 85 12 139
2017 Financial management 32 47 7 12 1 1 0 79 14 138
2017 Procurement 36 49 3 9 4 0 0 84 13 98
2017 Real property 34 47 8 7 4 0 0 81 11 25
2017 Materiel management 33 48 8 10 0 0 0 81 10 12
2017 Information management 28 34 9 20 9 0 0 62 29 79
2017 Information technology 18 48 7 17 9 0 0 67 26 1745
2017 Policy 15 69 11 0 5 0 0 84 5 19
2017 Project management 26 48 6 13 7 1 0 74 20 163
2017 Other services to the public 30 48 11 7 5 0 0 77 12 18
2017 None of the above 26 48 9 11 6 1 0 74 17 149
2014 Client contact centre 27 44 13 13 4 0 0 71 17 88
2014 Communications or public affairs 32 45 3 12 7 0 0 77 19 66
2014 Security 20 36 11 18 15 0 0 56 33 139
2014 Science and technology 22 34 14 16 14 0 0 57 30 118
2014 Administration and operations 38 39 6 11 6 0 0 78 17 372
2014 Human resources 31 49 5 12 4 0 0 80 15 163
2014 Financial management 39 42 4 10 5 0 0 81 15 203
2014 Procurement 42 42 2 11 3 0 0 84 14 99
2014 Real property 36 41 4 4 14 0 0 77 18 22
2014 Materiel management 12 56 6 27 0 0 0 67 27 18
2014 Information management 30 43 6 12 9 0 0 73 21 113
2014 Information technology 19 40 8 21 12 0 0 60 32 2511
2014 Internal audit 57 35 7 0 0 0 0 93 0 14
2014 Other services to the public 29 50 5 8 7 0 0 79 15 34
2014 None of the above 24 45 7 13 11 1 0 69 24 161

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 48 29 12 5 5 0 0 78 10 74
2017 Communications or public affairs 71 16 9 3 2 0 0 87 5 68
2017 Security 61 24 7 3 1 1 2 88 5 135
2017 Science and technology 47 37 8 4 1 0 3 86 6 73
2017 Administration and operations 66 26 4 1 2 0 0 92 3 311
2017 Human resources 69 27 2 1 1 0 1 96 1 139
2017 Financial management 57 34 3 1 3 1 0 92 4 139
2017 Procurement 69 23 4 2 2 0 0 92 4 97
2017 Real property 65 31 4 0 0 0 0 96 0 25
2017 Materiel management 68 24 0 0 8 0 0 92 8 12
2017 Information management 58 22 10 3 5 1 1 82 8 80
2017 Information technology 53 27 9 4 3 1 2 83 7 1742
2017 Policy 74 15 5 5 0 0 0 89 5 19
2017 Project management 62 27 7 1 1 1 1 91 2 162
2017 Other services to the public 62 16 17 0 5 0 0 78 5 18
2017 None of the above 55 23 10 4 1 3 4 85 5 150
2014 Client contact centre 47 40 6 4 2 0 1 88 6 88
2014 Communications or public affairs 68 25 5 0 3 0 0 93 3 66
2014 Security 58 21 10 5 4 0 1 80 9 139
2014 Science and technology 41 29 12 9 5 1 3 72 15 118
2014 Administration and operations 63 26 5 3 2 1 1 91 4 372
2014 Human resources 65 25 2 7 1 0 0 90 8 163
2014 Financial management 58 29 6 5 1 0 0 88 6 203
2014 Procurement 73 17 3 3 2 1 1 92 5 100
2014 Real property 54 36 5 0 5 0 0 90 5 22
2014 Materiel management 34 45 0 15 6 0 0 79 21 18
2014 Information management 59 27 9 2 1 1 2 88 3 113
2014 Information technology 55 25 9 6 3 1 2 82 9 2511
2014 Internal audit 79 7 13 0 0 0 0 87 0 14
2014 Other services to the public 53 33 8 3 3 0 0 86 6 34
2014 None of the above 55 22 9 8 3 1 2 79 12 161

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 40 12 8 5 0 0 75 13 75
2017 Communications or public affairs 53 21 8 10 7 0 0 75 17 68
2017 Security 59 20 9 7 3 0 2 81 10 135
2017 Science and technology 40 24 8 10 17 0 0 65 27 73
2017 Administration and operations 54 26 5 9 5 0 0 80 14 311
2017 Human resources 53 24 6 14 2 0 2 78 16 138
2017 Financial management 46 36 8 9 1 0 0 81 10 139
2017 Procurement 67 21 5 3 4 0 0 88 7 98
2017 Real property 53 23 8 12 4 0 0 76 16 25
2017 Materiel management 59 24 8 0 8 0 0 83 8 12
2017 Information management 56 20 11 8 5 0 0 76 13 79
2017 Information technology 52 23 8 10 6 0 1 76 16 1749
2017 Policy 69 15 6 5 5 0 0 84 11 19
2017 Project management 60 18 7 11 4 0 0 78 15 163
2017 Other services to the public 62 26 7 5 0 0 0 88 5 18
2017 None of the above 57 20 9 7 5 0 1 78 13 149
2014 Client contact centre 35 25 15 13 8 0 4 62 22 88
2014 Communications or public affairs 59 25 5 5 6 0 0 85 10 65
2014 Security 52 17 13 9 7 0 3 71 16 139
2014 Science and technology 33 23 15 17 8 0 3 58 26 117
2014 Administration and operations 57 24 5 10 4 0 0 81 14 372
2014 Human resources 42 31 10 12 5 0 0 73 17 163
2014 Financial management 39 28 10 16 6 0 0 68 22 203
2014 Procurement 70 18 4 4 2 0 2 90 6 99
2014 Real property 49 23 9 10 9 0 0 72 19 22
2014 Materiel management 38 17 11 35 0 0 0 55 35 18
2014 Information management 54 23 11 9 3 0 1 78 12 113
2014 Information technology 51 24 8 9 6 0 1 77 15 2510
2014 Internal audit 66 14 7 7 6 0 0 80 13 14
2014 Other services to the public 52 36 6 6 0 0 0 88 6 34
2014 None of the above 51 25 11 6 4 0 3 78 10 161

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 35 14 5 9 0 0 71 15 75
2017 Communications or public affairs 30 41 6 13 11 0 0 70 24 68
2017 Security 37 34 9 11 10 0 0 71 21 135
2017 Science and technology 32 42 16 1 8 0 1 74 9 73
2017 Administration and operations 44 38 9 5 4 0 0 82 9 311
2017 Human resources 41 34 9 9 6 0 2 77 14 139
2017 Financial management 33 47 8 11 1 0 0 80 12 139
2017 Procurement 45 38 4 7 5 1 0 84 12 98
2017 Real property 49 39 8 3 0 0 0 89 3 25
2017 Materiel management 40 24 17 19 0 0 0 65 19 12
2017 Information management 46 25 11 11 5 0 1 72 17 80
2017 Information technology 38 39 8 9 6 0 0 76 15 1747
2017 Policy 53 31 5 5 5 0 0 84 11 19
2017 Project management 42 39 9 6 5 0 0 81 11 163
2017 Other services to the public 40 32 6 17 5 0 0 72 23 18
2017 None of the above 44 33 7 10 5 0 1 78 15 150
2014 Client contact centre 41 36 10 10 2 0 0 78 13 88
2014 Communications or public affairs 37 25 8 21 9 0 0 62 30 66
2014 Security 39 32 6 13 8 0 1 73 21 139
2014 Science and technology 32 36 9 13 9 0 0 69 22 118
2014 Administration and operations 48 34 8 7 3 0 0 82 10 372
2014 Human resources 29 28 7 17 19 0 0 57 36 163
2014 Financial management 42 34 11 5 7 0 0 77 12 202
2014 Procurement 55 26 6 8 5 0 0 81 13 100
2014 Real property 62 24 0 5 10 0 0 86 14 21
2014 Materiel management 39 33 11 6 11 0 0 72 17 18
2014 Information management 41 36 5 11 7 0 0 76 18 113
2014 Information technology 39 37 9 10 6 0 0 75 15 2511
2014 Internal audit 65 28 7 0 0 0 0 93 0 14
2014 Other services to the public 10 70 6 5 9 0 0 80 14 34
2014 None of the above 35 39 10 10 6 0 1 75 15 161

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 34 16 13 12 0 0 59 25 75
2017 Communications or public affairs 26 43 10 10 10 0 1 70 20 68
2017 Security 33 30 15 9 12 1 0 64 21 135
2017 Science and technology 12 39 20 16 12 0 1 51 28 73
2017 Administration and operations 31 37 13 12 6 0 1 69 18 311
2017 Human resources 28 44 11 7 8 0 2 73 15 139
2017 Financial management 19 50 9 14 6 0 1 70 21 139
2017 Procurement 21 46 8 17 7 0 0 67 24 98
2017 Real property 23 37 12 24 4 0 0 61 28 25
2017 Materiel management 17 32 17 24 10 0 0 49 34 12
2017 Information management 15 32 18 19 15 0 1 48 34 80
2017 Information technology 17 31 19 16 17 0 0 48 33 1747
2017 Policy 21 27 6 31 16 0 0 48 46 19
2017 Project management 16 45 14 14 10 1 1 62 24 163
2017 Other services to the public 13 42 11 17 17 0 0 55 34 18
2017 None of the above 21 27 17 18 15 1 2 49 34 150
2014 Client contact centre 18 31 26 19 6 0 0 49 25 88
2014 Communications or public affairs 20 56 9 10 4 0 1 77 14 66
2014 Security 14 24 9 21 29 1 1 39 52 139
2014 Science and technology 7 20 16 30 27 0 0 27 57 118
2014 Administration and operations 24 33 13 17 11 0 1 58 29 372
2014 Human resources 23 42 17 10 7 0 1 66 17 163
2014 Financial management 22 41 17 10 10 0 0 63 20 203
2014 Procurement 31 30 13 14 10 0 2 62 24 99
2014 Real property 31 33 4 18 14 0 0 64 32 22
2014 Materiel management 18 17 22 38 6 0 0 34 44 18
2014 Information management 22 27 18 14 17 1 1 50 32 113
2014 Information technology 9 24 17 23 26 0 1 34 49 2511
2014 Internal audit 51 42 7 0 0 0 0 93 0 14
2014 Other services to the public 20 25 21 29 6 0 0 44 34 34
2014 None of the above 20 22 16 21 20 0 1 42 41 161

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 37 8 13 1 0 0 78 14 75
2017 Communications or public affairs 47 34 11 3 5 0 0 81 8 68
2017 Security 49 32 10 6 2 0 0 81 9 135
2017 Science and technology 32 38 17 8 5 0 0 70 13 73
2017 Administration and operations 30 43 13 9 5 0 0 73 14 310
2017 Human resources 42 40 10 2 5 0 1 83 7 139
2017 Financial management 27 46 16 6 5 0 0 73 11 139
2017 Procurement 35 42 10 7 7 0 0 77 14 98
2017 Real property 35 36 12 10 8 0 0 71 18 25
2017 Materiel management 24 43 16 8 8 0 0 68 17 12
2017 Information management 30 45 15 6 4 0 0 75 10 80
2017 Information technology 35 43 11 6 5 0 0 78 11 1747
2017 Policy 14 54 22 0 11 0 0 68 11 19
2017 Project management 34 37 12 8 8 1 0 72 16 162
2017 Other services to the public 38 38 10 0 13 0 0 77 13 18
2017 None of the above 30 37 15 10 7 1 1 67 18 149
2014 Client contact centre 26 32 18 14 9 1 0 59 23 88
2014 Communications or public affairs 26 49 8 9 7 0 0 76 16 66
2014 Security 35 38 16 8 3 0 0 73 11 139
2014 Science and technology 29 47 11 8 6 0 0 75 14 118
2014 Administration and operations 30 36 16 10 8 1 0 66 18 372
2014 Human resources 36 30 16 12 6 0 1 66 17 163
2014 Financial management 32 36 12 9 11 0 0 68 20 203
2014 Procurement 29 32 20 10 8 1 0 62 18 100
2014 Real property 40 46 9 0 5 0 0 86 5 22
2014 Materiel management 22 44 17 5 11 0 0 67 16 18
2014 Information management 33 36 10 11 10 0 0 69 21 113
2014 Information technology 34 40 13 8 5 0 0 75 12 2510
2014 Internal audit 43 37 13 7 0 0 0 79 7 14
2014 Other services to the public 19 41 31 3 6 0 0 60 8 34
2014 None of the above 28 40 14 10 7 1 1 68 17 161

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 43 8 7 1 0 0 84 8 75
2017 Communications or public affairs 52 33 10 2 3 0 0 85 5 67
2017 Security 52 34 9 1 3 0 0 86 4 135
2017 Science and technology 39 44 11 4 3 0 0 83 7 73
2017 Administration and operations 43 32 14 7 4 0 0 75 11 306
2017 Human resources 47 39 8 2 3 0 1 86 6 139
2017 Financial management 36 44 11 6 3 1 0 81 9 139
2017 Procurement 47 39 7 1 6 0 0 87 7 98
2017 Real property 39 35 14 7 4 0 0 75 11 25
2017 Materiel management 33 27 32 0 8 0 0 60 8 12
2017 Information management 41 38 11 6 4 0 0 79 10 80
2017 Information technology 41 39 9 6 4 0 0 80 10 1746
2017 Policy 53 31 6 11 0 0 0 84 11 19
2017 Project management 37 36 10 12 5 0 0 72 17 162
2017 Other services to the public 55 16 18 5 5 0 0 71 11 18
2017 None of the above 38 36 11 9 5 1 1 75 14 149
2014 Client contact centre 32 44 12 7 4 1 0 77 12 87
2014 Communications or public affairs 39 35 7 14 5 0 0 74 18 66
2014 Security 39 39 15 4 3 0 0 78 7 139
2014 Science and technology 37 42 9 8 4 0 0 79 12 118
2014 Administration and operations 37 34 12 9 7 0 0 72 16 372
2014 Human resources 40 36 11 7 6 0 0 76 13 163
2014 Financial management 35 37 12 9 7 0 0 72 16 203
2014 Procurement 41 30 11 12 6 0 0 71 18 100
2014 Real property 45 46 5 5 0 0 0 91 5 22
2014 Materiel management 28 50 6 11 5 0 0 78 16 18
2014 Information management 38 37 6 9 10 0 0 75 19 113
2014 Information technology 39 40 9 7 4 0 0 80 11 2509
2014 Internal audit 57 35 7 0 0 0 0 93 0 14
2014 Other services to the public 13 53 20 6 6 0 3 67 13 34
2014 None of the above 32 42 10 8 7 0 1 75 15 161

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 41 12 1 4 0 0 83 5 74
2017 Communications or public affairs 46 32 10 8 5 0 0 78 12 68
2017 Security 39 39 8 11 1 1 0 79 13 135
2017 Science and technology 35 53 5 4 3 0 0 88 7 73
2017 Administration and operations 47 35 10 5 2 1 1 83 7 308
2017 Human resources 49 38 8 2 1 0 2 89 3 138
2017 Financial management 32 50 11 5 1 0 0 83 6 139
2017 Procurement 48 42 3 2 4 0 1 91 6 98
2017 Real property 53 27 16 4 0 0 0 80 4 25
2017 Materiel management 41 16 24 8 10 0 0 57 19 12
2017 Information management 39 39 10 6 5 0 0 78 11 79
2017 Information technology 37 42 12 6 2 0 0 79 9 1746
2017 Policy 43 41 11 5 0 0 0 84 5 19
2017 Project management 45 38 10 4 2 0 1 83 7 161
2017 Other services to the public 48 34 7 6 6 0 0 82 11 17
2017 None of the above 36 41 12 7 4 1 1 78 11 149
2014 Client contact centre 28 45 15 10 1 1 0 74 11 88
2014 Communications or public affairs 34 43 6 12 4 0 0 77 17 65
2014 Security 37 38 13 6 6 0 0 75 12 139
2014 Science and technology 22 46 14 10 7 1 0 69 17 117
2014 Administration and operations 39 41 10 6 3 0 1 81 10 372
2014 Human resources 39 37 14 7 2 1 0 77 9 162
2014 Financial management 37 39 14 6 4 0 1 76 10 203
2014 Procurement 50 33 7 8 3 0 0 82 11 99
2014 Real property 49 32 14 0 5 0 0 82 5 22
2014 Materiel management 28 50 16 6 0 0 0 78 6 18
2014 Information management 41 33 9 10 5 2 0 76 15 113
2014 Information technology 35 39 14 8 3 1 0 74 11 2510
2014 Internal audit 57 35 7 0 0 0 0 93 0 14
2014 Other services to the public 10 61 13 8 8 0 0 70 17 34
2014 None of the above 39 36 12 7 5 1 1 76 12 160

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 48 29 12 6 5 0 0 77 11 75
2017 Communications or public affairs 50 34 7 4 3 0 2 85 7 68
2017 Security 50 25 10 8 5 1 1 76 13 135
2017 Science and technology 44 31 11 9 4 0 1 76 14 73
2017 Administration and operations 48 30 9 8 4 0 0 78 13 309
2017 Human resources 49 35 10 2 4 0 1 84 6 139
2017 Financial management 29 40 13 12 6 0 0 69 17 139
2017 Procurement 44 32 11 8 5 0 0 76 13 98
2017 Real property 42 43 11 4 0 0 0 85 4 25
2017 Materiel management 32 41 8 0 19 0 0 73 19 12
2017 Information management 50 28 15 6 1 0 0 77 8 80
2017 Information technology 41 34 11 8 5 0 1 76 13 1745
2017 Policy 32 40 6 22 0 0 0 73 22 19
2017 Project management 53 26 9 7 4 1 0 80 11 162
2017 Other services to the public 38 35 12 0 11 5 0 76 11 18
2017 None of the above 40 29 15 10 3 2 2 72 13 149
2014 Client contact centre 21 43 13 15 5 0 4 66 20 88
2014 Communications or public affairs 41 28 9 11 7 1 1 72 19 66
2014 Security 32 37 10 14 5 1 0 70 20 139
2014 Science and technology 29 36 18 7 10 0 1 65 17 118
2014 Administration and operations 45 27 14 7 6 1 1 73 13 372
2014 Human resources 43 33 10 8 7 0 0 76 15 162
2014 Financial management 37 31 14 9 7 1 0 69 16 203
2014 Procurement 49 31 10 6 4 1 0 80 10 99
2014 Real property 54 23 14 0 9 0 0 77 9 22
2014 Materiel management 34 40 20 0 6 0 0 74 6 18
2014 Information management 36 40 10 8 6 0 0 76 14 113
2014 Information technology 34 35 15 9 6 1 1 70 15 2509
2014 Internal audit 51 35 7 0 7 0 0 86 7 14
2014 Other services to the public 11 42 23 3 14 3 3 57 18 34
2014 None of the above 35 29 17 8 8 1 1 66 17 161

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 26 12 1 6 0 15 77 9 75
2017 Communications or public affairs 39 21 9 10 9 5 8 68 22 68
2017 Security 42 16 9 7 10 4 13 69 20 134
2017 Science and technology 38 24 9 9 8 3 9 70 20 73
2017 Administration and operations 35 22 12 8 9 3 11 66 20 310
2017 Human resources 34 19 13 9 9 2 14 62 22 136
2017 Financial management 31 20 15 16 12 1 6 54 30 138
2017 Procurement 38 32 9 9 7 1 4 73 17 98
2017 Real property 35 28 14 4 4 8 8 74 9 25
2017 Materiel management 17 24 0 7 19 8 25 61 39 12
2017 Information management 41 24 10 8 10 1 6 70 19 80
2017 Information technology 38 27 11 8 9 1 7 71 18 1746
2017 Policy 5 27 20 15 21 0 11 36 41 19
2017 Project management 26 19 16 12 8 3 17 55 25 161
2017 Other services to the public 44 16 11 5 7 0 18 72 15 18
2017 None of the above 34 19 15 9 8 3 11 62 20 147
2014 Client contact centre 31 31 16 10 3 2 7 68 14 88
2014 Communications or public affairs 24 14 16 18 12 0 16 46 36 66
2014 Security 35 23 12 8 9 3 9 66 20 139
2014 Science and technology 39 26 9 13 4 2 7 71 19 118
2014 Administration and operations 29 22 11 10 11 3 14 61 26 371
2014 Human resources 20 25 15 11 13 2 14 54 29 163
2014 Financial management 28 23 10 11 16 1 11 58 30 203
2014 Procurement 39 18 12 7 14 3 6 63 23 99
2014 Real property 59 23 5 0 9 0 4 86 9 22
2014 Materiel management 28 28 17 6 6 4 11 66 14 18
2014 Information management 29 22 14 4 13 3 15 62 21 113
2014 Information technology 36 27 10 9 9 2 6 69 20 2510
2014 Internal audit 36 21 22 7 0 0 14 66 9 14
2014 Other services to the public 30 34 11 15 8 3 0 65 24 34
2014 None of the above 34 22 11 11 12 2 8 61 26 161

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 45 12 5 5 0 0 78 11 75
2017 Communications or public affairs 36 31 12 7 14 0 0 68 21 68
2017 Security 33 42 10 9 6 0 0 75 15 135
2017 Science and technology 23 50 15 8 4 0 0 73 12 73
2017 Administration and operations 29 45 13 8 6 0 0 74 14 311
2017 Human resources 36 45 11 5 3 0 1 81 8 139
2017 Financial management 20 47 17 10 6 0 0 67 16 139
2017 Procurement 32 45 18 2 4 0 0 77 6 98
2017 Real property 28 29 15 16 8 4 0 60 25 24
2017 Materiel management 16 24 27 25 8 0 0 40 33 12
2017 Information management 30 31 21 9 9 0 0 61 17 80
2017 Information technology 24 42 13 11 9 0 0 67 20 1745
2017 Policy 30 48 11 0 11 0 0 78 11 19
2017 Project management 31 37 11 10 11 1 0 69 21 163
2017 Other services to the public 44 40 5 5 5 0 0 84 11 18
2017 None of the above 25 29 20 12 11 1 1 55 24 150
2014 Client contact centre 26 34 14 21 4 0 0 61 25 88
2014 Communications or public affairs 26 38 8 16 12 0 0 65 28 66
2014 Security 24 38 12 14 12 1 0 62 26 139
2014 Science and technology 17 46 16 9 12 0 0 63 21 118
2014 Administration and operations 23 41 18 11 7 0 0 64 18 372
2014 Human resources 22 43 14 15 4 0 0 66 20 163
2014 Financial management 21 38 21 9 11 0 0 59 20 203
2014 Procurement 28 33 21 5 12 1 0 62 17 100
2014 Real property 36 36 14 5 9 0 0 72 14 22
2014 Materiel management 6 56 17 5 16 0 0 62 21 18
2014 Information management 21 43 16 12 8 0 0 65 20 112
2014 Information technology 19 43 16 12 10 0 0 62 23 2511
2014 Internal audit 21 51 21 7 0 0 0 72 7 14
2014 Other services to the public 11 55 15 11 9 0 0 66 19 34
2014 None of the above 21 38 14 13 13 0 1 60 27 161

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 34 24 23 11 7 1 0 59 17 75
2017 Communications or public affairs 39 26 15 11 7 1 0 66 18 68
2017 Security 29 35 19 8 10 0 0 64 18 135
2017 Science and technology 24 33 25 4 13 0 0 57 17 73
2017 Administration and operations 29 38 15 10 8 0 1 68 18 311
2017 Human resources 34 40 12 9 3 0 2 76 12 138
2017 Financial management 21 40 16 15 7 0 1 62 22 139
2017 Procurement 27 32 19 15 7 0 0 59 22 97
2017 Real property 16 32 16 18 12 4 4 51 32 25
2017 Materiel management 17 49 0 24 10 0 0 66 34 12
2017 Information management 31 34 14 9 13 0 0 65 21 80
2017 Information technology 20 35 21 13 11 0 0 55 24 1748
2017 Policy 31 42 11 5 11 0 0 74 16 19
2017 Project management 30 31 14 13 8 2 2 64 22 163
2017 Other services to the public 21 44 18 0 17 0 0 65 17 18
2017 None of the above 25 29 18 11 16 1 1 54 27 150
2014 Client contact centre 19 40 21 12 8 0 0 59 20 88
2014 Communications or public affairs 29 40 6 15 10 0 0 69 25 66
2014 Security 17 38 15 15 13 1 1 56 29 139
2014 Science and technology 15 33 27 8 17 0 0 47 25 118
2014 Administration and operations 30 35 13 13 8 1 1 66 21 372
2014 Human resources 25 38 15 12 9 1 0 63 22 163
2014 Financial management 21 34 21 10 12 0 0 56 23 202
2014 Procurement 24 35 14 11 15 1 0 59 27 98
2014 Real property 45 23 14 9 9 0 0 68 18 22
2014 Materiel management 17 39 12 21 11 0 0 56 33 18
2014 Information management 20 31 18 16 15 0 0 51 31 113
2014 Information technology 16 35 21 15 12 0 0 51 28 2510
2014 Internal audit 29 29 22 20 0 0 0 58 20 14
2014 Other services to the public 5 39 23 17 15 0 0 45 32 34
2014 None of the above 22 32 20 14 11 1 1 54 25 161

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 39 17 9 7 0 1 67 16 75
2017 Communications or public affairs 29 34 11 15 12 0 0 63 26 68
2017 Security 23 47 11 9 10 0 0 70 19 135
2017 Science and technology 18 38 19 13 12 0 0 56 25 73
2017 Administration and operations 27 36 16 13 7 0 0 64 20 310
2017 Human resources 30 37 15 12 5 0 1 68 17 139
2017 Financial management 21 37 17 17 8 0 0 58 25 139
2017 Procurement 22 48 14 8 8 0 0 70 16 98
2017 Real property 15 32 24 21 8 0 0 47 29 25
2017 Materiel management 8 58 0 7 27 0 0 66 34 12
2017 Information management 19 37 15 16 11 1 0 57 28 80
2017 Information technology 17 36 19 16 11 0 0 53 27 1747
2017 Policy 27 37 16 15 5 0 0 64 20 19
2017 Project management 22 39 13 14 12 1 0 61 26 163
2017 Other services to the public 27 52 16 0 5 0 0 79 5 18
2017 None of the above 20 37 20 12 11 0 0 57 23 149

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 41 12 8 3 1 0 77 11 75
2017 Communications or public affairs 39 44 4 8 5 0 0 83 13 68
2017 Security 39 35 15 6 5 0 0 74 11 135
2017 Science and technology 27 37 17 11 7 0 0 65 18 73
2017 Administration and operations 36 39 16 6 4 0 0 74 10 311
2017 Human resources 42 40 8 7 1 1 1 84 8 139
2017 Financial management 26 45 15 9 5 0 0 71 14 139
2017 Procurement 38 46 8 3 4 1 0 85 7 98
2017 Real property 31 45 16 4 4 0 0 76 8 25
2017 Materiel management 23 42 19 8 8 0 0 65 17 12
2017 Information management 35 44 12 6 3 0 0 79 9 80
2017 Information technology 30 36 15 11 8 1 0 67 19 1747
2017 Policy 52 37 11 0 0 0 0 89 0 19
2017 Project management 42 35 10 5 6 1 0 78 12 163
2017 Other services to the public 53 35 7 0 5 0 0 88 5 18
2017 None of the above 31 35 17 9 7 1 0 67 17 150
2014 Client contact centre 21 46 20 12 1 0 0 67 13 87
2014 Communications or public affairs 41 33 12 6 8 0 0 74 14 66
2014 Security 26 36 14 12 8 3 0 65 21 138
2014 Science and technology 23 36 18 9 12 2 0 60 22 118
2014 Administration and operations 36 36 12 8 5 1 1 75 13 372
2014 Human resources 28 41 17 8 6 0 0 69 14 163
2014 Financial management 33 40 16 4 7 0 0 73 11 203
2014 Procurement 38 41 6 8 7 1 0 79 15 99
2014 Real property 38 43 10 5 5 0 0 80 10 21
2014 Materiel management 22 46 0 16 11 4 0 71 29 18
2014 Information management 32 36 13 11 6 2 0 69 18 113
2014 Information technology 27 40 14 10 8 1 0 67 18 2509
2014 Internal audit 43 29 14 13 0 0 0 72 13 14
2014 Other services to the public 27 62 12 0 0 0 0 88 0 34
2014 None of the above 29 40 12 9 7 1 1 71 16 161

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 32 21 9 4 3 0 65 13 75
2017 Communications or public affairs 36 32 14 13 5 0 0 68 19 68
2017 Security 33 33 13 10 10 0 0 67 20 135
2017 Science and technology 23 34 23 11 9 0 0 57 20 73
2017 Administration and operations 28 43 13 8 8 0 0 71 16 311
2017 Human resources 34 39 11 8 6 0 2 75 14 139
2017 Financial management 17 44 19 14 5 0 1 62 19 139
2017 Procurement 27 42 16 7 8 0 0 68 15 97
2017 Real property 23 42 16 11 4 4 0 68 16 25
2017 Materiel management 8 49 7 8 27 0 0 57 35 12
2017 Information management 30 33 20 9 8 0 1 64 16 80
2017 Information technology 21 36 18 13 11 0 0 58 24 1749
2017 Policy 17 61 16 5 0 0 0 79 5 19
2017 Project management 33 30 16 13 7 1 0 63 21 163
2017 Other services to the public 42 30 10 7 11 0 0 73 17 18
2017 None of the above 26 23 22 12 15 3 0 50 27 150

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 47 42 7 3 1 0 0 89 4 75
2017 Communications or public affairs 49 26 13 8 5 0 0 74 13 68
2017 Security 51 36 6 4 2 0 0 87 7 134
2017 Science and technology 43 37 15 1 4 0 0 80 5 73
2017 Administration and operations 44 38 11 5 1 0 0 82 6 310
2017 Human resources 52 30 14 1 2 0 1 83 3 139
2017 Financial management 33 40 18 6 2 0 1 74 8 139
2017 Procurement 46 39 9 2 4 0 0 85 6 97
2017 Real property 39 46 4 7 4 0 0 85 11 25
2017 Materiel management 24 17 34 25 0 0 0 41 25 12
2017 Information management 49 37 6 8 1 0 0 85 9 80
2017 Information technology 41 37 13 5 4 0 0 78 9 1740
2017 Policy 46 37 11 5 0 0 0 84 5 19
2017 Project management 48 31 9 8 4 0 0 79 12 163
2017 Other services to the public 49 35 5 0 11 0 0 84 11 18
2017 None of the above 44 29 15 6 4 1 0 74 10 149
2014 Client contact centre 53 31 9 5 2 0 0 84 7 88
2014 Communications or public affairs 48 24 15 9 5 0 0 72 14 66
2014 Security 52 28 10 6 2 1 0 81 9 139
2014 Science and technology 45 37 8 3 7 0 0 82 9 118
2014 Administration and operations 55 30 10 3 3 0 1 85 6 372
2014 Human resources 54 32 9 4 1 1 0 86 4 163
2014 Financial management 46 36 11 4 4 0 0 82 8 203
2014 Procurement 61 28 6 3 2 0 0 89 5 100
2014 Real property 63 28 5 0 5 0 0 91 5 22
2014 Materiel management 51 27 17 0 5 0 0 78 5 18
2014 Information management 59 20 14 2 5 0 0 80 6 113
2014 Information technology 50 32 10 5 3 0 0 82 8 2509
2014 Internal audit 50 35 15 0 0 0 0 85 0 14
2014 Other services to the public 39 48 14 0 0 0 0 86 0 34
2014 None of the above 49 31 12 2 6 0 1 80 8 161

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 30 35 13 13 7 0 1 66 21 75
2017 Communications or public affairs 32 35 13 11 8 1 0 68 19 68
2017 Security 38 37 11 6 8 0 0 76 13 133
2017 Science and technology 23 47 16 11 3 0 0 70 13 72
2017 Administration and operations 31 43 12 8 6 0 0 74 14 310
2017 Human resources 35 39 15 6 4 0 1 75 11 138
2017 Financial management 20 45 16 11 7 1 0 66 18 139
2017 Procurement 32 48 9 5 5 0 1 80 10 97
2017 Real property 19 27 19 22 12 0 0 47 34 25
2017 Materiel management 17 49 0 0 34 0 0 66 34 12
2017 Information management 29 43 10 13 4 0 1 72 17 80
2017 Information technology 25 40 14 13 8 0 0 65 21 1743
2017 Policy 53 37 11 0 0 0 0 89 0 19
2017 Project management 32 37 14 9 6 1 1 71 16 163
2017 Other services to the public 27 40 16 7 11 0 0 67 17 18
2017 None of the above 32 33 16 10 8 0 1 66 18 149
2014 Client contact centre 13 34 22 14 17 0 0 47 31 88
2014 Communications or public affairs 21 41 11 12 15 0 0 62 27 66
2014 Security 24 39 13 12 10 1 0 64 23 139
2014 Science and technology 18 32 17 18 15 0 0 50 33 118
2014 Administration and operations 24 38 14 13 10 0 1 63 23 372
2014 Human resources 19 45 16 12 7 0 1 65 19 162
2014 Financial management 17 44 17 11 10 0 1 62 22 202
2014 Procurement 21 39 14 10 15 1 0 61 25 99
2014 Real property 45 27 9 19 0 0 0 72 19 22
2014 Materiel management 23 27 11 22 17 0 0 50 39 18
2014 Information management 25 40 8 14 12 0 1 66 26 113
2014 Information technology 17 40 16 15 12 0 0 57 27 2510
2014 Internal audit 44 21 35 0 0 0 0 65 0 14
2014 Other services to the public 8 33 24 12 20 0 3 43 33 34
2014 None of the above 22 38 16 12 11 1 1 61 23 161

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 26 25 8 3 0 0 65 11 75
2017 Communications or public affairs 35 33 13 10 10 0 0 68 20 68
2017 Security 45 35 9 5 6 0 0 80 11 134
2017 Science and technology 33 31 23 9 4 0 0 64 13 72
2017 Administration and operations 39 37 13 4 6 0 0 77 10 310
2017 Human resources 41 38 13 4 3 0 1 80 7 139
2017 Financial management 28 35 21 11 6 0 0 63 16 139
2017 Procurement 37 41 10 4 6 0 1 79 10 97
2017 Real property 27 27 26 11 8 0 0 55 19 25
2017 Materiel management 25 33 16 0 27 0 0 58 27 12
2017 Information management 35 31 17 12 5 0 0 66 17 80
2017 Information technology 28 36 18 11 7 0 0 64 18 1741
2017 Policy 43 31 21 5 0 0 0 73 5 19
2017 Project management 38 37 12 8 4 1 0 75 13 163
2017 Other services to the public 22 38 30 0 11 0 0 60 11 18
2017 None of the above 30 32 20 7 12 0 0 62 18 150
2014 Client contact centre 19 35 23 11 11 0 0 54 23 88
2014 Communications or public affairs 24 39 12 11 13 0 0 63 24 66
2014 Security 30 39 9 8 13 1 0 70 21 139
2014 Science and technology 22 27 22 12 16 0 0 49 29 118
2014 Administration and operations 34 34 15 10 7 0 0 68 17 371
2014 Human resources 23 44 14 8 10 0 1 68 18 163
2014 Financial management 24 37 17 12 10 0 0 61 22 202
2014 Procurement 31 32 19 8 9 0 1 64 17 99
2014 Real property 45 27 10 9 9 0 0 72 18 22
2014 Materiel management 22 39 16 11 11 0 0 62 22 18
2014 Information management 30 33 16 9 12 0 1 64 21 113
2014 Information technology 23 37 18 12 10 0 0 60 23 2508
2014 Internal audit 44 20 22 7 7 0 0 64 14 14
2014 Other services to the public 15 31 20 17 17 0 0 46 35 34
2014 None of the above 29 29 21 11 9 1 1 59 20 161

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 30 17 13 4 0 0 66 17 75
2017 Communications or public affairs 42 30 9 8 9 1 0 74 17 68
2017 Security 39 33 15 7 4 1 0 73 12 134
2017 Science and technology 22 33 25 11 9 0 0 55 20 73
2017 Administration and operations 34 40 13 8 5 0 0 74 13 310
2017 Human resources 36 38 10 9 5 0 1 75 14 139
2017 Financial management 23 42 19 12 4 0 0 65 16 139
2017 Procurement 32 43 9 9 5 0 1 76 14 97
2017 Real property 23 50 11 8 8 0 0 73 16 25
2017 Materiel management 32 32 19 0 17 0 0 65 17 12
2017 Information management 34 33 10 18 6 0 0 67 24 80
2017 Information technology 24 35 18 13 10 0 0 60 23 1744
2017 Policy 32 26 32 11 0 0 0 58 11 19
2017 Project management 33 30 16 15 6 1 0 63 21 163
2017 Other services to the public 22 45 5 12 11 5 0 71 24 18
2017 None of the above 26 35 21 10 8 0 0 61 19 150
2014 Client contact centre 26 32 18 13 10 0 0 59 24 88
2014 Communications or public affairs 28 31 15 11 15 0 0 59 26 65
2014 Security 25 35 14 7 17 1 0 61 25 137
2014 Science and technology 24 30 23 9 14 1 0 54 23 118
2014 Administration and operations 31 39 12 10 8 0 0 70 18 370
2014 Human resources 30 38 11 14 6 1 0 68 21 163
2014 Financial management 22 39 17 11 11 0 0 61 22 202
2014 Procurement 30 37 14 10 9 0 0 67 19 99
2014 Real property 40 23 14 18 4 0 0 63 23 22
2014 Materiel management 22 44 17 6 11 0 0 67 17 18
2014 Information management 28 33 16 7 15 0 1 61 23 112
2014 Information technology 20 35 19 14 11 0 0 56 25 2510
2014 Internal audit 36 36 21 0 7 0 0 73 7 14
2014 Other services to the public 21 41 14 15 8 0 0 62 24 34
2014 None of the above 22 35 15 14 12 1 1 58 27 161

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 45 39 7 7 3 0 0 84 9 75
2017 Communications or public affairs 43 29 14 9 6 0 0 71 15 68
2017 Security 41 35 12 7 4 0 0 76 12 134
2017 Science and technology 29 42 19 7 4 0 0 71 11 73
2017 Administration and operations 38 39 12 7 4 0 0 77 11 310
2017 Human resources 41 39 9 5 4 0 1 81 9 139
2017 Financial management 24 43 21 6 6 0 0 66 12 139
2017 Procurement 38 43 9 6 4 0 0 81 10 97
2017 Real property 31 50 8 3 8 0 0 81 11 25
2017 Materiel management 24 16 34 8 17 0 0 41 25 12
2017 Information management 35 36 20 6 3 0 0 71 9 80
2017 Information technology 29 40 14 10 6 0 0 70 17 1744
2017 Policy 32 42 11 16 0 0 0 73 16 19
2017 Project management 38 27 16 10 9 1 0 66 19 161
2017 Other services to the public 28 51 5 5 11 0 0 79 16 18
2017 None of the above 31 31 20 9 9 1 0 63 18 150
2014 Client contact centre 32 30 19 14 6 0 0 62 20 88
2014 Communications or public affairs 30 33 17 11 9 0 0 63 20 66
2014 Security 31 36 16 9 6 1 0 68 16 139
2014 Science and technology 22 44 18 9 7 0 0 66 16 118
2014 Administration and operations 33 40 13 7 6 0 0 73 13 372
2014 Human resources 29 37 17 11 4 1 0 67 16 163
2014 Financial management 26 42 17 7 8 0 0 68 16 202
2014 Procurement 33 35 13 9 9 1 0 68 18 99
2014 Real property 45 41 5 5 5 0 0 86 9 22
2014 Materiel management 34 38 16 0 11 0 0 72 11 18
2014 Information management 34 38 15 7 6 0 0 72 13 112
2014 Information technology 28 42 15 10 6 0 0 69 16 2510
2014 Internal audit 22 43 35 0 0 0 0 65 0 14
2014 Other services to the public 18 57 17 5 3 0 0 75 8 34
2014 None of the above 32 36 9 15 5 1 1 70 21 161

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 42 34 7 11 6 0 0 76 17 75
2017 Communications or public affairs 35 33 22 5 5 0 0 68 10 68
2017 Security 29 39 15 7 7 1 2 71 14 135
2017 Science and technology 38 37 12 10 3 0 0 75 13 73
2017 Administration and operations 36 39 13 6 5 0 1 76 11 310
2017 Human resources 22 34 25 10 8 0 1 57 18 139
2017 Financial management 31 41 17 6 5 0 0 72 11 139
2017 Procurement 35 43 11 4 6 0 1 79 10 98
2017 Real property 30 19 16 12 15 4 4 53 30 25
2017 Materiel management 42 33 19 0 7 0 0 74 7 12
2017 Information management 28 41 17 5 6 0 3 71 12 80
2017 Information technology 34 37 15 7 5 0 1 72 13 1746
2017 Policy 22 35 27 16 0 0 0 57 16 19
2017 Project management 33 34 17 8 6 1 1 68 14 162
2017 Other services to the public 40 26 18 5 0 0 11 74 6 18
2017 None of the above 40 33 15 6 4 0 2 74 10 150
2014 Client contact centre 36 34 13 10 3 1 2 73 13 88
2014 Communications or public affairs 52 20 24 2 3 0 0 72 4 66
2014 Security 27 35 17 8 12 0 1 62 21 139
2014 Science and technology 31 40 15 8 4 0 1 72 12 118
2014 Administration and operations 41 36 12 6 5 0 1 77 11 372
2014 Human resources 29 32 24 6 10 0 0 60 16 163
2014 Financial management 43 27 19 7 4 0 0 70 11 203
2014 Procurement 33 36 20 5 6 0 0 69 11 100
2014 Real property 40 28 18 0 14 0 0 68 14 22
2014 Materiel management 43 46 11 0 0 0 0 89 0 18
2014 Information management 45 34 10 6 3 0 2 80 9 113
2014 Information technology 30 37 19 8 5 0 1 67 14 2508
2014 Internal audit 43 29 7 7 7 0 7 77 15 14
2014 Other services to the public 44 36 9 6 3 3 0 82 9 34
2014 None of the above 34 31 16 9 7 1 3 67 17 161

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 25 38 12 9 1 6 23 36 74
2017 Communications or public affairs 19 20 45 12 3 1 0 15 40 68
2017 Security 15 29 31 16 7 1 1 24 44 134
2017 Science and technology 17 27 37 14 3 0 3 17 45 73
2017 Administration and operations 13 27 36 15 6 1 3 21 41 308
2017 Human resources 13 33 34 10 5 1 4 15 49 139
2017 Financial management 18 33 33 9 3 0 4 12 53 139
2017 Procurement 11 20 39 18 8 2 2 27 32 98
2017 Real property 24 37 28 8 0 0 4 8 63 25
2017 Materiel management 9 55 0 18 9 0 9 29 71 11
2017 Information management 15 32 26 23 1 1 1 25 48 78
2017 Information technology 16 30 35 13 4 1 1 17 47 1741
2017 Policy 10 32 47 6 6 0 0 11 42 19
2017 Project management 18 36 26 9 6 1 5 15 57 162
2017 Other services to the public 11 21 30 26 6 0 5 34 34 18
2017 None of the above 16 34 23 9 7 4 6 18 56 149
2014 Client contact centre 12 34 32 17 1 0 4 19 49 88
2014 Communications or public affairs 32 26 27 8 6 0 1 14 59 66
2014 Security 23 30 28 12 4 2 1 16 55 139
2014 Science and technology 19 42 26 7 3 1 2 10 63 118
2014 Administration and operations 13 31 28 14 9 1 4 24 47 371
2014 Human resources 19 40 29 9 2 0 1 11 60 163
2014 Financial management 21 30 26 11 8 1 3 20 53 201
2014 Procurement 11 45 19 14 5 1 3 21 59 98
2014 Real property 23 37 36 5 0 0 0 5 60 22
2014 Materiel management 22 23 43 6 6 0 0 12 45 18
2014 Information management 18 25 37 8 7 0 5 16 45 112
2014 Information technology 20 34 31 10 3 1 1 13 56 2503
2014 Internal audit 0 21 35 29 7 0 7 39 23 14
2014 Other services to the public 16 21 30 28 6 0 0 33 37 34
2014 None of the above 16 29 38 10 5 2 1 15 46 161

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 27 28 8 11 5 4 21 48 74
2017 Communications or public affairs 23 28 28 12 6 3 0 19 52 68
2017 Security 24 19 31 13 8 3 2 22 45 134
2017 Science and technology 22 36 28 3 8 1 3 11 60 73
2017 Administration and operations 18 26 30 10 8 4 4 20 48 308
2017 Human resources 19 28 27 19 3 2 3 22 49 139
2017 Financial management 24 34 28 7 5 1 1 12 59 138
2017 Procurement 18 21 30 16 10 2 3 27 42 98
2017 Real property 23 46 16 12 0 0 4 12 71 25
2017 Materiel management 20 9 26 18 9 9 9 33 35 11
2017 Information management 34 22 29 8 4 3 1 12 58 78
2017 Information technology 26 29 27 9 6 2 1 16 56 1741
2017 Policy 11 32 24 33 0 0 0 33 42 19
2017 Project management 27 29 25 7 5 2 4 13 60 161
2017 Other services to the public 17 32 22 10 8 5 6 20 55 18
2017 None of the above 25 26 21 11 5 4 7 19 58 149
2014 Client contact centre 22 37 22 13 4 1 0 18 60 88
2014 Communications or public affairs 27 21 34 7 8 1 1 15 49 65
2014 Security 37 30 19 8 2 3 1 11 70 138
2014 Science and technology 36 29 23 6 3 2 1 9 67 118
2014 Administration and operations 23 29 22 10 11 2 3 22 55 370
2014 Human resources 34 30 22 7 3 3 1 10 67 163
2014 Financial management 30 27 22 7 7 4 3 15 61 201
2014 Procurement 30 27 22 6 8 2 4 15 61 99
2014 Real property 18 45 14 5 14 4 0 19 66 22
2014 Materiel management 32 17 34 0 11 6 0 11 52 18
2014 Information management 27 24 31 6 5 4 4 12 54 113
2014 Information technology 32 31 23 8 4 1 1 11 65 2507
2014 Internal audit 14 22 28 14 15 0 7 31 38 14
2014 Other services to the public 30 20 22 21 5 3 0 27 51 34
2014 None of the above 26 31 24 7 8 4 1 15 59 161

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 16 23 34 8 11 5 3 21 42 74
2017 Communications or public affairs 54 27 10 5 0 0 3 6 83 68
2017 Security 24 25 27 15 3 3 3 19 52 134
2017 Science and technology 28 29 28 6 3 4 3 9 60 73
2017 Administration and operations 18 32 26 10 6 2 5 18 54 309
2017 Human resources 18 30 23 18 4 2 4 24 51 139
2017 Financial management 21 23 34 15 3 3 1 19 46 138
2017 Procurement 16 35 22 19 5 2 2 25 52 98
2017 Real property 43 28 18 4 4 0 4 8 74 25
2017 Materiel management 18 9 46 9 18 0 0 27 27 11
2017 Information management 30 35 25 6 4 0 0 10 65 78
2017 Information technology 34 30 22 8 3 1 1 12 66 1744
2017 Policy 17 41 15 27 0 0 0 27 58 19
2017 Project management 34 33 20 6 1 3 4 7 72 162
2017 Other services to the public 21 28 16 10 19 0 5 31 52 18
2017 None of the above 33 25 23 4 3 4 6 8 66 150
2014 Client contact centre 23 29 29 11 2 2 4 14 55 88
2014 Communications or public affairs 55 24 14 1 6 0 0 8 78 66
2014 Security 35 28 22 10 0 1 3 10 66 139
2014 Science and technology 48 25 18 5 2 2 1 7 74 117
2014 Administration and operations 24 27 26 11 6 2 4 18 54 372
2014 Human resources 27 34 28 8 2 0 1 10 61 162
2014 Financial management 19 29 30 10 6 2 3 17 51 202
2014 Procurement 33 35 21 6 2 2 1 8 69 99
2014 Real property 23 32 23 18 5 0 0 22 55 22
2014 Materiel management 49 29 11 6 0 6 0 6 82 18
2014 Information management 29 22 28 10 6 2 4 17 54 111
2014 Information technology 38 29 21 7 2 1 2 9 69 2503
2014 Internal audit 21 29 35 0 7 0 7 8 54 14
2014 Other services to the public 27 12 42 11 6 3 0 17 40 34
2014 None of the above 34 32 18 7 5 3 1 12 69 161

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 5 14 31 27 18 0 5 48 20 74
2017 Communications or public affairs 13 39 28 14 7 0 0 21 52 68
2017 Security 14 20 35 19 9 1 2 29 35 133
2017 Science and technology 11 16 34 28 6 0 5 36 28 73
2017 Administration and operations 13 19 33 20 10 2 4 31 33 308
2017 Human resources 10 26 35 18 6 1 5 25 39 139
2017 Financial management 17 19 38 20 5 0 1 25 36 139
2017 Procurement 15 18 33 24 6 2 2 31 35 95
2017 Real property 28 39 12 14 3 0 4 18 70 25
2017 Materiel management 24 10 24 33 0 0 8 36 37 12
2017 Information management 22 18 19 28 10 1 1 39 41 77
2017 Information technology 15 21 34 20 7 1 2 28 37 1735
2017 Policy 36 27 16 15 5 0 0 21 63 19
2017 Project management 23 20 30 16 6 1 4 23 45 162
2017 Other services to the public 10 11 33 6 35 5 0 43 22 18
2017 None of the above 23 16 27 15 10 4 5 28 43 149
2014 Client contact centre 14 15 36 24 7 2 2 32 30 88
2014 Communications or public affairs 18 26 29 12 12 2 1 25 45 66
2014 Security 24 19 27 19 7 1 4 27 44 139
2014 Science and technology 22 23 23 22 5 1 3 29 47 117
2014 Administration and operations 14 20 27 22 12 1 6 36 35 369
2014 Human resources 12 26 38 18 6 0 0 24 38 162
2014 Financial management 16 29 28 16 8 2 1 25 46 201
2014 Procurement 23 22 38 12 2 1 2 14 47 100
2014 Real property 9 23 37 18 9 0 4 28 33 22
2014 Materiel management 11 11 40 15 23 0 0 38 22 18
2014 Information management 15 17 30 19 13 0 5 34 34 112
2014 Information technology 18 20 33 20 7 1 2 27 39 2496
2014 Internal audit 0 14 42 22 15 0 7 39 15 14
2014 Other services to the public 13 11 20 45 8 3 0 54 25 34
2014 None of the above 17 16 35 21 7 2 1 29 35 160

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 14 18 27 19 17 0 5 37 34 74
2017 Communications or public affairs 13 27 32 16 5 3 4 23 43 68
2017 Security 20 24 26 13 7 4 6 22 49 135
2017 Science and technology 20 26 32 12 7 0 3 20 47 72
2017 Administration and operations 17 20 27 18 11 2 5 31 39 306
2017 Human resources 19 34 23 11 8 2 4 20 56 139
2017 Financial management 16 21 32 18 9 1 3 28 39 138
2017 Procurement 20 23 23 18 9 3 4 29 47 97
2017 Real property 27 38 28 0 0 0 8 0 70 25
2017 Materiel management 20 17 18 18 9 9 9 33 45 11
2017 Information management 24 29 31 8 4 1 3 12 56 78
2017 Information technology 24 29 27 12 6 2 1 18 55 1737
2017 Policy 27 16 46 11 0 0 0 11 43 19
2017 Project management 23 25 26 12 7 3 4 20 52 161
2017 Other services to the public 16 22 21 21 14 0 5 37 40 18
2017 None of the above 25 22 24 10 7 3 9 19 54 149
2014 Client contact centre 26 18 25 18 7 2 2 26 47 88
2014 Communications or public affairs 23 20 21 15 12 2 7 30 46 66
2014 Security 38 25 16 11 2 3 4 15 68 139
2014 Science and technology 30 31 20 13 3 2 2 16 64 117
2014 Administration and operations 20 21 21 21 10 1 6 33 45 372
2014 Human resources 21 26 28 17 5 1 2 22 48 162
2014 Financial management 16 29 25 15 8 1 5 25 48 202
2014 Procurement 27 31 24 7 6 2 2 14 61 98
2014 Real property 14 9 32 28 14 0 4 43 24 22
2014 Materiel management 11 17 34 16 11 0 11 31 31 18
2014 Information management 26 21 31 7 6 1 8 15 51 112
2014 Information technology 33 29 24 9 3 1 2 13 63 2501
2014 Internal audit 14 7 42 15 15 0 7 32 23 14
2014 Other services to the public 19 27 20 26 5 0 3 33 47 34
2014 None of the above 29 19 27 10 11 1 2 22 50 161

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 28 16 17 14 4 8 34 47 73
2017 Communications or public affairs 19 24 31 20 2 3 1 23 45 68
2017 Security 13 21 26 23 8 5 4 34 37 134
2017 Science and technology 14 16 32 13 12 3 9 29 34 73
2017 Administration and operations 16 23 26 16 8 5 6 27 44 306
2017 Human resources 26 30 21 11 7 2 4 19 59 138
2017 Financial management 21 26 27 13 7 3 4 21 50 139
2017 Procurement 26 31 21 13 6 3 1 19 59 96
2017 Real property 27 30 27 12 0 0 4 12 59 25
2017 Materiel management 11 9 35 27 0 9 9 32 24 11
2017 Information management 21 22 19 25 8 1 5 34 45 78
2017 Information technology 15 21 26 21 11 3 3 34 38 1737
2017 Policy 28 31 20 16 6 0 0 22 59 19
2017 Project management 18 26 29 11 7 3 7 20 48 163
2017 Other services to the public 16 27 16 5 24 5 7 33 49 18
2017 None of the above 18 16 23 17 10 5 11 33 40 149
2014 Client contact centre 14 26 12 19 15 4 11 40 46 88
2014 Communications or public affairs 20 15 20 21 17 1 5 41 37 66
2014 Security 15 26 22 24 7 2 4 34 43 138
2014 Science and technology 19 18 28 17 11 4 3 30 39 118
2014 Administration and operations 15 17 20 24 13 2 8 41 36 372
2014 Human resources 21 17 34 15 8 2 3 24 40 163
2014 Financial management 12 20 24 24 9 4 6 37 36 202
2014 Procurement 23 32 16 8 12 5 4 22 60 99
2014 Real property 9 0 32 42 14 0 4 57 10 22
2014 Materiel management 11 6 17 27 17 0 22 56 21 18
2014 Information management 11 17 28 19 15 4 6 37 31 111
2014 Information technology 16 18 26 22 11 3 4 35 36 2495
2014 Internal audit 15 14 28 15 22 0 7 40 30 14
2014 Other services to the public 8 17 16 33 18 8 0 55 27 34
2014 None of the above 17 13 25 20 13 6 6 38 35 160

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 24 39 11 9 0 5 21 38 75
2017 Communications or public affairs 27 31 31 7 0 3 1 7 61 68
2017 Security 21 25 32 13 4 2 2 18 48 134
2017 Science and technology 21 27 29 9 5 4 4 15 53 73
2017 Administration and operations 21 20 29 16 7 3 4 25 44 307
2017 Human resources 17 18 40 11 8 2 4 20 38 139
2017 Financial management 19 27 33 14 3 2 3 18 48 139
2017 Procurement 14 27 30 15 8 2 4 24 44 98
2017 Real property 39 34 15 8 0 0 4 8 76 25
2017 Materiel management 11 18 54 8 0 0 9 9 32 11
2017 Information management 33 21 27 12 4 3 1 16 56 78
2017 Information technology 32 28 25 8 4 2 1 13 62 1738
2017 Policy 11 24 44 11 6 0 5 18 36 19
2017 Project management 30 29 29 5 3 1 2 8 61 162
2017 Other services to the public 16 17 26 11 19 5 6 34 37 18
2017 None of the above 27 25 20 10 6 4 8 18 59 149
2014 Client contact centre 15 25 27 21 6 4 1 29 42 88
2014 Communications or public affairs 35 23 27 3 12 0 0 15 58 66
2014 Security 26 27 27 9 6 1 3 16 56 139
2014 Science and technology 26 36 25 8 3 2 1 11 64 118
2014 Administration and operations 18 26 29 12 8 2 4 21 48 371
2014 Human resources 20 33 30 11 3 0 2 15 55 163
2014 Financial management 20 19 36 14 6 2 3 22 40 202
2014 Procurement 24 29 26 12 5 2 2 18 55 100
2014 Real property 14 23 23 23 9 5 4 35 40 22
2014 Materiel management 21 22 33 11 6 6 0 18 46 18
2014 Information management 20 28 29 11 7 3 3 19 50 112
2014 Information technology 29 28 28 10 3 2 1 13 58 2507
2014 Internal audit 14 14 51 0 13 0 7 14 30 14
2014 Other services to the public 8 27 23 33 6 3 0 40 36 34
2014 None of the above 29 22 30 9 6 2 1 16 53 161
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 44 29 6 9 4 3 5 79 14 75
2017 Communications or public affairs 64 22 4 4 6 0 0 86 10 68
2017 Security 56 25 7 7 2 0 2 83 10 135
2017 Science and technology 48 21 12 7 12 0 0 69 19 73
2017 Administration and operations 57 26 6 7 2 0 1 84 9 311
2017 Human resources 67 24 3 4 1 0 1 92 4 139
2017 Financial management 53 26 7 10 3 1 0 79 14 139
2017 Procurement 63 18 9 1 5 1 2 84 6 98
2017 Real property 57 20 8 8 4 0 4 80 12 25
2017 Materiel management 75 8 0 0 8 0 8 91 9 12
2017 Information management 64 15 8 4 7 0 3 81 12 80
2017 Information technology 57 21 9 6 5 0 2 79 12 1746
2017 Policy 76 13 6 5 0 0 0 89 5 19
2017 Project management 63 20 8 7 3 0 0 82 10 163
2017 Other services to the public 57 16 11 11 0 0 6 76 11 18
2017 None of the above 56 18 11 5 5 0 4 78 11 150
2014 Client contact centre 45 27 7 7 11 1 2 75 18 88
2014 Communications or public affairs 70 21 3 1 5 0 0 91 6 66
2014 Security 59 19 11 5 4 0 3 80 9 139
2014 Science and technology 43 27 9 12 5 0 4 73 18 117
2014 Administration and operations 62 21 5 6 4 0 2 84 10 372
2014 Human resources 68 23 4 5 1 0 1 91 5 163
2014 Financial management 55 20 12 7 4 0 2 76 11 203
2014 Procurement 77 13 3 1 4 1 1 92 5 100
2014 Real property 63 28 4 5 0 0 0 91 5 22
2014 Materiel management 49 23 5 23 0 0 0 72 23 18
2014 Information management 53 25 12 3 3 0 4 81 6 113
2014 Information technology 61 18 8 6 4 0 3 81 11 2510
2014 Internal audit 80 7 7 6 0 0 0 87 6 14
2014 Other services to the public 51 37 3 0 3 3 3 95 3 34
2014 None of the above 62 20 6 3 3 1 5 87 7 161

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 34 15 6 8 1 8 68 16 75
2017 Communications or public affairs 33 28 11 9 13 3 4 65 23 68
2017 Security 29 33 14 6 7 7 5 70 14 135
2017 Science and technology 22 33 23 8 3 4 8 62 12 73
2017 Administration and operations 31 30 15 7 7 6 5 68 15 311
2017 Human resources 31 33 13 8 4 5 5 72 13 139
2017 Financial management 24 34 13 6 12 7 4 65 21 139
2017 Procurement 28 34 19 6 10 3 0 64 16 98
2017 Real property 23 23 20 0 0 20 14 70 0 25
2017 Materiel management 32 24 8 0 19 8 8 68 22 12
2017 Information management 30 25 23 8 6 2 6 60 15 80
2017 Information technology 29 29 17 7 6 6 6 66 14 1746
2017 Policy 22 24 15 16 5 12 5 56 25 19
2017 Project management 40 28 17 6 3 2 4 72 10 163
2017 Other services to the public 25 48 12 5 5 0 5 76 11 18
2017 None of the above 25 27 24 8 3 6 8 60 13 150
2014 Client contact centre 20 28 21 10 10 4 7 54 23 88
2014 Communications or public affairs 46 24 8 9 6 3 5 75 16 66
2014 Security 26 30 18 11 6 4 5 61 19 139
2014 Science and technology 25 33 17 9 5 6 5 65 16 118
2014 Administration and operations 38 29 12 9 6 4 2 71 16 372
2014 Human resources 30 33 13 9 6 4 4 69 16 163
2014 Financial management 25 32 16 10 8 4 4 62 20 203
2014 Procurement 42 27 12 8 5 4 2 74 14 99
2014 Real property 45 32 5 14 5 0 0 77 18 22
2014 Materiel management 23 34 26 6 11 0 0 57 17 18
2014 Information management 36 28 15 5 10 5 2 68 16 112
2014 Information technology 35 29 16 6 5 5 5 71 12 2510
2014 Internal audit 15 43 14 22 7 0 0 57 28 14
2014 Other services to the public 8 28 23 15 23 0 3 37 39 34
2014 None of the above 26 34 15 7 8 4 6 67 17 161

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 45 30 9 4 5 3 4 80 10 75
2017 Communications or public affairs 47 29 5 10 9 0 0 76 18 68
2017 Security 47 31 10 9 3 0 0 79 12 134
2017 Science and technology 40 33 16 8 0 3 0 75 8 73
2017 Administration and operations 47 28 11 8 6 1 0 75 14 311
2017 Human resources 48 30 9 7 5 2 1 79 12 139
2017 Financial management 37 38 11 8 5 2 0 76 13 139
2017 Procurement 45 26 12 8 8 1 0 71 16 97
2017 Real property 39 47 14 0 0 0 0 86 0 25
2017 Materiel management 32 41 0 8 10 8 0 80 20 12
2017 Information management 49 25 14 3 10 0 0 74 12 80
2017 Information technology 45 30 11 7 5 1 1 77 12 1747
2017 Policy 59 26 11 5 0 0 0 84 5 19
2017 Project management 55 26 13 4 1 2 0 82 5 163
2017 Other services to the public 61 21 5 7 5 0 0 83 12 18
2017 None of the above 42 32 10 6 6 1 3 77 13 149
2014 Client contact centre 36 31 14 6 12 0 1 68 18 88
2014 Communications or public affairs 58 25 5 6 6 0 0 83 12 66
2014 Security 42 26 10 14 7 1 0 69 21 139
2014 Science and technology 44 30 11 6 7 2 0 76 13 118
2014 Administration and operations 48 25 10 9 7 1 0 74 17 371
2014 Human resources 45 31 8 8 6 1 0 77 15 163
2014 Financial management 35 34 14 8 9 1 0 69 17 203
2014 Procurement 49 31 2 9 7 2 0 82 16 99
2014 Real property 54 18 14 9 5 0 0 72 14 22
2014 Materiel management 34 33 22 0 11 0 0 67 11 18
2014 Information management 42 32 10 3 10 2 0 76 13 113
2014 Information technology 47 29 10 7 5 1 0 78 12 2511
2014 Internal audit 43 35 15 7 0 0 0 79 7 14
2014 Other services to the public 17 36 15 8 21 3 0 55 30 34
2014 None of the above 41 29 11 8 7 3 1 73 16 161

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 30 44 14 4 3 3 1 78 7 75
2017 Communications or public affairs 38 39 7 7 9 0 0 77 16 67
2017 Security 27 40 11 14 6 1 1 68 20 135
2017 Science and technology 30 36 23 7 3 0 1 67 10 73
2017 Administration and operations 32 36 15 11 4 2 1 69 16 311
2017 Human resources 31 42 12 9 2 2 1 76 12 138
2017 Financial management 24 40 16 8 11 1 0 65 18 139
2017 Procurement 16 42 17 11 12 0 1 59 24 98
2017 Real property 23 41 12 12 8 4 0 67 21 25
2017 Materiel management 24 42 26 0 0 8 0 72 0 12
2017 Information management 28 34 15 16 5 1 1 63 22 80
2017 Information technology 28 32 15 11 7 3 2 64 19 1746
2017 Policy 25 32 16 17 5 5 0 60 24 19
2017 Project management 34 33 14 10 5 2 1 70 16 163
2017 Other services to the public 33 34 16 0 18 0 0 67 18 18
2017 None of the above 28 29 17 9 8 3 5 62 19 150
2014 Client contact centre 24 28 24 12 5 5 2 55 19 88
2014 Communications or public affairs 34 43 5 12 6 0 0 77 18 66
2014 Security 22 33 18 14 7 5 1 58 23 139
2014 Science and technology 21 42 13 13 5 3 3 67 19 118
2014 Administration and operations 26 37 11 12 7 5 2 68 21 372
2014 Human resources 27 42 14 10 4 1 1 70 15 163
2014 Financial management 21 43 17 9 7 1 2 66 16 203
2014 Procurement 29 30 12 18 8 2 1 61 27 99
2014 Real property 45 32 10 9 5 0 0 77 14 22
2014 Materiel management 21 51 5 0 6 6 11 87 7 18
2014 Information management 24 40 11 14 8 3 1 66 23 113
2014 Information technology 24 38 15 12 6 3 2 65 19 2510
2014 Internal audit 22 57 21 0 0 0 0 79 0 14
2014 Other services to the public 15 40 10 12 14 6 3 60 29 34
2014 None of the above 20 36 20 10 6 3 6 61 17 161

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 19 13 15 10 13 4 54 30 75
2017 Communications or public affairs 42 14 15 15 5 8 0 61 22 68
2017 Security 29 25 15 10 9 10 1 61 22 135
2017 Science and technology 22 28 12 7 9 16 5 64 21 73
2017 Administration and operations 30 26 17 11 6 10 1 62 19 311
2017 Human resources 40 26 14 9 6 4 1 69 16 138
2017 Financial management 25 27 16 13 8 9 1 59 24 139
2017 Procurement 26 21 15 15 18 3 1 49 35 98
2017 Real property 15 32 19 4 4 22 4 64 11 25
2017 Materiel management 8 34 8 0 26 24 0 55 34 12
2017 Information management 21 34 15 9 11 6 3 61 22 79
2017 Information technology 24 26 17 10 9 13 2 58 22 1741
2017 Policy 17 48 5 15 0 11 5 76 17 19
2017 Project management 35 20 20 10 5 8 2 61 16 163
2017 Other services to the public 12 28 17 6 17 21 0 51 28 17
2017 None of the above 22 18 17 9 9 22 3 53 24 150
2014 Client contact centre 17 19 29 12 8 13 2 43 24 88
2014 Communications or public affairs 22 27 12 19 3 15 2 59 26 66
2014 Security 24 29 21 4 10 9 4 60 17 138
2014 Science and technology 12 27 23 11 12 12 3 46 27 118
2014 Administration and operations 29 24 14 14 8 8 3 59 25 372
2014 Human resources 27 34 12 9 8 6 4 67 19 163
2014 Financial management 24 26 20 9 13 8 1 54 24 203
2014 Procurement 25 15 12 19 14 10 4 47 39 99
2014 Real property 45 27 14 9 5 0 0 72 14 22
2014 Materiel management 6 57 5 6 6 10 10 79 14 18
2014 Information management 21 33 14 11 12 10 0 60 25 113
2014 Information technology 23 26 19 11 8 10 3 56 22 2510
2014 Internal audit 58 15 21 7 0 0 0 73 7 14
2014 Other services to the public 9 25 17 10 17 17 5 44 35 34
2014 None of the above 22 23 19 7 10 14 6 56 21 161

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre