2017 Public Service Employee Survey Results for Shared Services Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 41 12 8 4 0 0 76 12 75
2017 Communications or public affairs 25 51 4 14 6 0 0 76 20 67
2017 Security 26 47 10 12 5 0 0 73 18 135
2017 Science and technology 20 52 15 8 5 0 0 72 13 73
2017 Administration and operations 37 49 4 8 2 0 0 86 10 311
2017 Human resources 36 48 3 8 3 0 1 85 12 139
2017 Financial management 32 47 7 12 1 1 0 79 14 138
2017 Procurement 36 49 3 9 4 0 0 84 13 98
2017 Real property 34 47 8 7 4 0 0 81 11 25
2017 Materiel management 33 48 8 10 0 0 0 81 10 12
2017 Information management 28 34 9 20 9 0 0 62 29 79
2017 Information technology 18 48 7 17 9 0 0 67 26 1745
2017 Policy 15 69 11 0 5 0 0 84 5 19
2017 Project management 26 48 6 13 7 1 0 74 20 163
2017 Other services to the public 30 48 11 7 5 0 0 77 12 18
2017 None of the above 26 48 9 11 6 1 0 74 17 149
2014 Client contact centre 27 44 13 13 4 0 0 71 17 88
2014 Communications or public affairs 32 45 3 12 7 0 0 77 19 66
2014 Security 20 36 11 18 15 0 0 56 33 139
2014 Science and technology 22 34 14 16 14 0 0 57 30 118
2014 Administration and operations 38 39 6 11 6 0 0 78 17 372
2014 Human resources 31 49 5 12 4 0 0 80 15 163
2014 Financial management 39 42 4 10 5 0 0 81 15 203
2014 Procurement 42 42 2 11 3 0 0 84 14 99
2014 Real property 36 41 4 4 14 0 0 77 18 22
2014 Materiel management 12 56 6 27 0 0 0 67 27 18
2014 Information management 30 43 6 12 9 0 0 73 21 113
2014 Information technology 19 40 8 21 12 0 0 60 32 2511
2014 Internal audit 57 35 7 0 0 0 0 93 0 14
2014 Other services to the public 29 50 5 8 7 0 0 79 15 34
2014 None of the above 24 45 7 13 11 1 0 69 24 161

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 29 12 5 5 0 0 78 10 74
2017 Communications or public affairs 71 16 9 3 2 0 0 87 5 68
2017 Security 61 24 7 3 1 1 2 88 5 135
2017 Science and technology 47 37 8 4 1 0 3 86 6 73
2017 Administration and operations 66 26 4 1 2 0 0 92 3 311
2017 Human resources 69 27 2 1 1 0 1 96 1 139
2017 Financial management 57 34 3 1 3 1 0 92 4 139
2017 Procurement 69 23 4 2 2 0 0 92 4 97
2017 Real property 65 31 4 0 0 0 0 96 0 25
2017 Materiel management 68 24 0 0 8 0 0 92 8 12
2017 Information management 58 22 10 3 5 1 1 82 8 80
2017 Information technology 53 27 9 4 3 1 2 83 7 1742
2017 Policy 74 15 5 5 0 0 0 89 5 19
2017 Project management 62 27 7 1 1 1 1 91 2 162
2017 Other services to the public 62 16 17 0 5 0 0 78 5 18
2017 None of the above 55 23 10 4 1 3 4 85 5 150
2014 Client contact centre 47 40 6 4 2 0 1 88 6 88
2014 Communications or public affairs 68 25 5 0 3 0 0 93 3 66
2014 Security 58 21 10 5 4 0 1 80 9 139
2014 Science and technology 41 29 12 9 5 1 3 72 15 118
2014 Administration and operations 63 26 5 3 2 1 1 91 4 372
2014 Human resources 65 25 2 7 1 0 0 90 8 163
2014 Financial management 58 29 6 5 1 0 0 88 6 203
2014 Procurement 73 17 3 3 2 1 1 92 5 100
2014 Real property 54 36 5 0 5 0 0 90 5 22
2014 Materiel management 34 45 0 15 6 0 0 79 21 18
2014 Information management 59 27 9 2 1 1 2 88 3 113
2014 Information technology 55 25 9 6 3 1 2 82 9 2511
2014 Internal audit 79 7 13 0 0 0 0 87 0 14
2014 Other services to the public 53 33 8 3 3 0 0 86 6 34
2014 None of the above 55 22 9 8 3 1 2 79 12 161

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 40 12 8 5 0 0 75 13 75
2017 Communications or public affairs 53 21 8 10 7 0 0 75 17 68
2017 Security 59 20 9 7 3 0 2 81 10 135
2017 Science and technology 40 24 8 10 17 0 0 65 27 73
2017 Administration and operations 54 26 5 9 5 0 0 80 14 311
2017 Human resources 53 24 6 14 2 0 2 78 16 138
2017 Financial management 46 36 8 9 1 0 0 81 10 139
2017 Procurement 67 21 5 3 4 0 0 88 7 98
2017 Real property 53 23 8 12 4 0 0 76 16 25
2017 Materiel management 59 24 8 0 8 0 0 83 8 12
2017 Information management 56 20 11 8 5 0 0 76 13 79
2017 Information technology 52 23 8 10 6 0 1 76 16 1749
2017 Policy 69 15 6 5 5 0 0 84 11 19
2017 Project management 60 18 7 11 4 0 0 78 15 163
2017 Other services to the public 62 26 7 5 0 0 0 88 5 18
2017 None of the above 57 20 9 7 5 0 1 78 13 149
2014 Client contact centre 35 25 15 13 8 0 4 62 22 88
2014 Communications or public affairs 59 25 5 5 6 0 0 85 10 65
2014 Security 52 17 13 9 7 0 3 71 16 139
2014 Science and technology 33 23 15 17 8 0 3 58 26 117
2014 Administration and operations 57 24 5 10 4 0 0 81 14 372
2014 Human resources 42 31 10 12 5 0 0 73 17 163
2014 Financial management 39 28 10 16 6 0 0 68 22 203
2014 Procurement 70 18 4 4 2 0 2 90 6 99
2014 Real property 49 23 9 10 9 0 0 72 19 22
2014 Materiel management 38 17 11 35 0 0 0 55 35 18
2014 Information management 54 23 11 9 3 0 1 78 12 113
2014 Information technology 51 24 8 9 6 0 1 77 15 2510
2014 Internal audit 66 14 7 7 6 0 0 80 13 14
2014 Other services to the public 52 36 6 6 0 0 0 88 6 34
2014 None of the above 51 25 11 6 4 0 3 78 10 161

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 35 14 5 9 0 0 71 15 75
2017 Communications or public affairs 30 41 6 13 11 0 0 70 24 68
2017 Security 37 34 9 11 10 0 0 71 21 135
2017 Science and technology 32 42 16 1 8 0 1 74 9 73
2017 Administration and operations 44 38 9 5 4 0 0 82 9 311
2017 Human resources 41 34 9 9 6 0 2 77 14 139
2017 Financial management 33 47 8 11 1 0 0 80 12 139
2017 Procurement 45 38 4 7 5 1 0 84 12 98
2017 Real property 49 39 8 3 0 0 0 89 3 25
2017 Materiel management 40 24 17 19 0 0 0 65 19 12
2017 Information management 46 25 11 11 5 0 1 72 17 80
2017 Information technology 38 39 8 9 6 0 0 76 15 1747
2017 Policy 53 31 5 5 5 0 0 84 11 19
2017 Project management 42 39 9 6 5 0 0 81 11 163
2017 Other services to the public 40 32 6 17 5 0 0 72 23 18
2017 None of the above 44 33 7 10 5 0 1 78 15 150
2014 Client contact centre 41 36 10 10 2 0 0 78 13 88
2014 Communications or public affairs 37 25 8 21 9 0 0 62 30 66
2014 Security 39 32 6 13 8 0 1 73 21 139
2014 Science and technology 32 36 9 13 9 0 0 69 22 118
2014 Administration and operations 48 34 8 7 3 0 0 82 10 372
2014 Human resources 29 28 7 17 19 0 0 57 36 163
2014 Financial management 42 34 11 5 7 0 0 77 12 202
2014 Procurement 55 26 6 8 5 0 0 81 13 100
2014 Real property 62 24 0 5 10 0 0 86 14 21
2014 Materiel management 39 33 11 6 11 0 0 72 17 18
2014 Information management 41 36 5 11 7 0 0 76 18 113
2014 Information technology 39 37 9 10 6 0 0 75 15 2511
2014 Internal audit 65 28 7 0 0 0 0 93 0 14
2014 Other services to the public 10 70 6 5 9 0 0 80 14 34
2014 None of the above 35 39 10 10 6 0 1 75 15 161

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 34 16 13 12 0 0 59 25 75
2017 Communications or public affairs 26 43 10 10 10 0 1 70 20 68
2017 Security 33 30 15 9 12 1 0 64 21 135
2017 Science and technology 12 39 20 16 12 0 1 51 28 73
2017 Administration and operations 31 37 13 12 6 0 1 69 18 311
2017 Human resources 28 44 11 7 8 0 2 73 15 139
2017 Financial management 19 50 9 14 6 0 1 70 21 139
2017 Procurement 21 46 8 17 7 0 0 67 24 98
2017 Real property 23 37 12 24 4 0 0 61 28 25
2017 Materiel management 17 32 17 24 10 0 0 49 34 12
2017 Information management 15 32 18 19 15 0 1 48 34 80
2017 Information technology 17 31 19 16 17 0 0 48 33 1747
2017 Policy 21 27 6 31 16 0 0 48 46 19
2017 Project management 16 45 14 14 10 1 1 62 24 163
2017 Other services to the public 13 42 11 17 17 0 0 55 34 18
2017 None of the above 21 27 17 18 15 1 2 49 34 150
2014 Client contact centre 18 31 26 19 6 0 0 49 25 88
2014 Communications or public affairs 20 56 9 10 4 0 1 77 14 66
2014 Security 14 24 9 21 29 1 1 39 52 139
2014 Science and technology 7 20 16 30 27 0 0 27 57 118
2014 Administration and operations 24 33 13 17 11 0 1 58 29 372
2014 Human resources 23 42 17 10 7 0 1 66 17 163
2014 Financial management 22 41 17 10 10 0 0 63 20 203
2014 Procurement 31 30 13 14 10 0 2 62 24 99
2014 Real property 31 33 4 18 14 0 0 64 32 22
2014 Materiel management 18 17 22 38 6 0 0 34 44 18
2014 Information management 22 27 18 14 17 1 1 50 32 113
2014 Information technology 9 24 17 23 26 0 1 34 49 2511
2014 Internal audit 51 42 7 0 0 0 0 93 0 14
2014 Other services to the public 20 25 21 29 6 0 0 44 34 34
2014 None of the above 20 22 16 21 20 0 1 42 41 161

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 37 8 13 1 0 0 78 14 75
2017 Communications or public affairs 47 34 11 3 5 0 0 81 8 68
2017 Security 49 32 10 6 2 0 0 81 9 135
2017 Science and technology 32 38 17 8 5 0 0 70 13 73
2017 Administration and operations 30 43 13 9 5 0 0 73 14 310
2017 Human resources 42 40 10 2 5 0 1 83 7 139
2017 Financial management 27 46 16 6 5 0 0 73 11 139
2017 Procurement 35 42 10 7 7 0 0 77 14 98
2017 Real property 35 36 12 10 8 0 0 71 18 25
2017 Materiel management 24 43 16 8 8 0 0 68 17 12
2017 Information management 30 45 15 6 4 0 0 75 10 80
2017 Information technology 35 43 11 6 5 0 0 78 11 1747
2017 Policy 14 54 22 0 11 0 0 68 11 19
2017 Project management 34 37 12 8 8 1 0 72 16 162
2017 Other services to the public 38 38 10 0 13 0 0 77 13 18
2017 None of the above 30 37 15 10 7 1 1 67 18 149
2014 Client contact centre 26 32 18 14 9 1 0 59 23 88
2014 Communications or public affairs 26 49 8 9 7 0 0 76 16 66
2014 Security 35 38 16 8 3 0 0 73 11 139
2014 Science and technology 29 47 11 8 6 0 0 75 14 118
2014 Administration and operations 30 36 16 10 8 1 0 66 18 372
2014 Human resources 36 30 16 12 6 0 1 66 17 163
2014 Financial management 32 36 12 9 11 0 0 68 20 203
2014 Procurement 29 32 20 10 8 1 0 62 18 100
2014 Real property 40 46 9 0 5 0 0 86 5 22
2014 Materiel management 22 44 17 5 11 0 0 67 16 18
2014 Information management 33 36 10 11 10 0 0 69 21 113
2014 Information technology 34 40 13 8 5 0 0 75 12 2510
2014 Internal audit 43 37 13 7 0 0 0 79 7 14
2014 Other services to the public 19 41 31 3 6 0 0 60 8 34
2014 None of the above 28 40 14 10 7 1 1 68 17 161

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 43 8 7 1 0 0 84 8 75
2017 Communications or public affairs 52 33 10 2 3 0 0 85 5 67
2017 Security 52 34 9 1 3 0 0 86 4 135
2017 Science and technology 39 44 11 4 3 0 0 83 7 73
2017 Administration and operations 43 32 14 7 4 0 0 75 11 306
2017 Human resources 47 39 8 2 3 0 1 86 6 139
2017 Financial management 36 44 11 6 3 1 0 81 9 139
2017 Procurement 47 39 7 1 6 0 0 87 7 98
2017 Real property 39 35 14 7 4 0 0 75 11 25
2017 Materiel management 33 27 32 0 8 0 0 60 8 12
2017 Information management 41 38 11 6 4 0 0 79 10 80
2017 Information technology 41 39 9 6 4 0 0 80 10 1746
2017 Policy 53 31 6 11 0 0 0 84 11 19
2017 Project management 37 36 10 12 5 0 0 72 17 162
2017 Other services to the public 55 16 18 5 5 0 0 71 11 18
2017 None of the above 38 36 11 9 5 1 1 75 14 149
2014 Client contact centre 32 44 12 7 4 1 0 77 12 87
2014 Communications or public affairs 39 35 7 14 5 0 0 74 18 66
2014 Security 39 39 15 4 3 0 0 78 7 139
2014 Science and technology 37 42 9 8 4 0 0 79 12 118
2014 Administration and operations 37 34 12 9 7 0 0 72 16 372
2014 Human resources 40 36 11 7 6 0 0 76 13 163
2014 Financial management 35 37 12 9 7 0 0 72 16 203
2014 Procurement 41 30 11 12 6 0 0 71 18 100
2014 Real property 45 46 5 5 0 0 0 91 5 22
2014 Materiel management 28 50 6 11 5 0 0 78 16 18
2014 Information management 38 37 6 9 10 0 0 75 19 113
2014 Information technology 39 40 9 7 4 0 0 80 11 2509
2014 Internal audit 57 35 7 0 0 0 0 93 0 14
2014 Other services to the public 13 53 20 6 6 0 3 67 13 34
2014 None of the above 32 42 10 8 7 0 1 75 15 161

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 41 12 1 4 0 0 83 5 74
2017 Communications or public affairs 46 32 10 8 5 0 0 78 12 68
2017 Security 39 39 8 11 1 1 0 79 13 135
2017 Science and technology 35 53 5 4 3 0 0 88 7 73
2017 Administration and operations 47 35 10 5 2 1 1 83 7 308
2017 Human resources 49 38 8 2 1 0 2 89 3 138
2017 Financial management 32 50 11 5 1 0 0 83 6 139
2017 Procurement 48 42 3 2 4 0 1 91 6 98
2017 Real property 53 27 16 4 0 0 0 80 4 25
2017 Materiel management 41 16 24 8 10 0 0 57 19 12
2017 Information management 39 39 10 6 5 0 0 78 11 79
2017 Information technology 37 42 12 6 2 0 0 79 9 1746
2017 Policy 43 41 11 5 0 0 0 84 5 19
2017 Project management 45 38 10 4 2 0 1 83 7 161
2017 Other services to the public 48 34 7 6 6 0 0 82 11 17
2017 None of the above 36 41 12 7 4 1 1 78 11 149
2014 Client contact centre 28 45 15 10 1 1 0 74 11 88
2014 Communications or public affairs 34 43 6 12 4 0 0 77 17 65
2014 Security 37 38 13 6 6 0 0 75 12 139
2014 Science and technology 22 46 14 10 7 1 0 69 17 117
2014 Administration and operations 39 41 10 6 3 0 1 81 10 372
2014 Human resources 39 37 14 7 2 1 0 77 9 162
2014 Financial management 37 39 14 6 4 0 1 76 10 203
2014 Procurement 50 33 7 8 3 0 0 82 11 99
2014 Real property 49 32 14 0 5 0 0 82 5 22
2014 Materiel management 28 50 16 6 0 0 0 78 6 18
2014 Information management 41 33 9 10 5 2 0 76 15 113
2014 Information technology 35 39 14 8 3 1 0 74 11 2510
2014 Internal audit 57 35 7 0 0 0 0 93 0 14
2014 Other services to the public 10 61 13 8 8 0 0 70 17 34
2014 None of the above 39 36 12 7 5 1 1 76 12 160

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 29 12 6 5 0 0 77 11 75
2017 Communications or public affairs 50 34 7 4 3 0 2 85 7 68
2017 Security 50 25 10 8 5 1 1 76 13 135
2017 Science and technology 44 31 11 9 4 0 1 76 14 73
2017 Administration and operations 48 30 9 8 4 0 0 78 13 309
2017 Human resources 49 35 10 2 4 0 1 84 6 139
2017 Financial management 29 40 13 12 6 0 0 69 17 139
2017 Procurement 44 32 11 8 5 0 0 76 13 98
2017 Real property 42 43 11 4 0 0 0 85 4 25
2017 Materiel management 32 41 8 0 19 0 0 73 19 12
2017 Information management 50 28 15 6 1 0 0 77 8 80
2017 Information technology 41 34 11 8 5 0 1 76 13 1745
2017 Policy 32 40 6 22 0 0 0 73 22 19
2017 Project management 53 26 9 7 4 1 0 80 11 162
2017 Other services to the public 38 35 12 0 11 5 0 76 11 18
2017 None of the above 40 29 15 10 3 2 2 72 13 149
2014 Client contact centre 21 43 13 15 5 0 4 66 20 88
2014 Communications or public affairs 41 28 9 11 7 1 1 72 19 66
2014 Security 32 37 10 14 5 1 0 70 20 139
2014 Science and technology 29 36 18 7 10 0 1 65 17 118
2014 Administration and operations 45 27 14 7 6 1 1 73 13 372
2014 Human resources 43 33 10 8 7 0 0 76 15 162
2014 Financial management 37 31 14 9 7 1 0 69 16 203
2014 Procurement 49 31 10 6 4 1 0 80 10 99
2014 Real property 54 23 14 0 9 0 0 77 9 22
2014 Materiel management 34 40 20 0 6 0 0 74 6 18
2014 Information management 36 40 10 8 6 0 0 76 14 113
2014 Information technology 34 35 15 9 6 1 1 70 15 2509
2014 Internal audit 51 35 7 0 7 0 0 86 7 14
2014 Other services to the public 11 42 23 3 14 3 3 57 18 34
2014 None of the above 35 29 17 8 8 1 1 66 17 161

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 26 12 1 6 0 15 77 9 75
2017 Communications or public affairs 39 21 9 10 9 5 8 68 22 68
2017 Security 42 16 9 7 10 4 13 69 20 134
2017 Science and technology 38 24 9 9 8 3 9 70 20 73
2017 Administration and operations 35 22 12 8 9 3 11 66 20 310
2017 Human resources 34 19 13 9 9 2 14 62 22 136
2017 Financial management 31 20 15 16 12 1 6 54 30 138
2017 Procurement 38 32 9 9 7 1 4 73 17 98
2017 Real property 35 28 14 4 4 8 8 74 9 25
2017 Materiel management 17 24 0 7 19 8 25 61 39 12
2017 Information management 41 24 10 8 10 1 6 70 19 80
2017 Information technology 38 27 11 8 9 1 7 71 18 1746
2017 Policy 5 27 20 15 21 0 11 36 41 19
2017 Project management 26 19 16 12 8 3 17 55 25 161
2017 Other services to the public 44 16 11 5 7 0 18 72 15 18
2017 None of the above 34 19 15 9 8 3 11 62 20 147
2014 Client contact centre 31 31 16 10 3 2 7 68 14 88
2014 Communications or public affairs 24 14 16 18 12 0 16 46 36 66
2014 Security 35 23 12 8 9 3 9 66 20 139
2014 Science and technology 39 26 9 13 4 2 7 71 19 118
2014 Administration and operations 29 22 11 10 11 3 14 61 26 371
2014 Human resources 20 25 15 11 13 2 14 54 29 163
2014 Financial management 28 23 10 11 16 1 11 58 30 203
2014 Procurement 39 18 12 7 14 3 6 63 23 99
2014 Real property 59 23 5 0 9 0 4 86 9 22
2014 Materiel management 28 28 17 6 6 4 11 66 14 18
2014 Information management 29 22 14 4 13 3 15 62 21 113
2014 Information technology 36 27 10 9 9 2 6 69 20 2510
2014 Internal audit 36 21 22 7 0 0 14 66 9 14
2014 Other services to the public 30 34 11 15 8 3 0 65 24 34
2014 None of the above 34 22 11 11 12 2 8 61 26 161

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 45 12 5 5 0 0 78 11 75
2017 Communications or public affairs 36 31 12 7 14 0 0 68 21 68
2017 Security 33 42 10 9 6 0 0 75 15 135
2017 Science and technology 23 50 15 8 4 0 0 73 12 73
2017 Administration and operations 29 45 13 8 6 0 0 74 14 311
2017 Human resources 36 45 11 5 3 0 1 81 8 139
2017 Financial management 20 47 17 10 6 0 0 67 16 139
2017 Procurement 32 45 18 2 4 0 0 77 6 98
2017 Real property 28 29 15 16 8 4 0 60 25 24
2017 Materiel management 16 24 27 25 8 0 0 40 33 12
2017 Information management 30 31 21 9 9 0 0 61 17 80
2017 Information technology 24 42 13 11 9 0 0 67 20 1745
2017 Policy 30 48 11 0 11 0 0 78 11 19
2017 Project management 31 37 11 10 11 1 0 69 21 163
2017 Other services to the public 44 40 5 5 5 0 0 84 11 18
2017 None of the above 25 29 20 12 11 1 1 55 24 150
2014 Client contact centre 26 34 14 21 4 0 0 61 25 88
2014 Communications or public affairs 26 38 8 16 12 0 0 65 28 66
2014 Security 24 38 12 14 12 1 0 62 26 139
2014 Science and technology 17 46 16 9 12 0 0 63 21 118
2014 Administration and operations 23 41 18 11 7 0 0 64 18 372
2014 Human resources 22 43 14 15 4 0 0 66 20 163
2014 Financial management 21 38 21 9 11 0 0 59 20 203
2014 Procurement 28 33 21 5 12 1 0 62 17 100
2014 Real property 36 36 14 5 9 0 0 72 14 22
2014 Materiel management 6 56 17 5 16 0 0 62 21 18
2014 Information management 21 43 16 12 8 0 0 65 20 112
2014 Information technology 19 43 16 12 10 0 0 62 23 2511
2014 Internal audit 21 51 21 7 0 0 0 72 7 14
2014 Other services to the public 11 55 15 11 9 0 0 66 19 34
2014 None of the above 21 38 14 13 13 0 1 60 27 161

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 24 23 11 7 1 0 59 17 75
2017 Communications or public affairs 39 26 15 11 7 1 0 66 18 68
2017 Security 29 35 19 8 10 0 0 64 18 135
2017 Science and technology 24 33 25 4 13 0 0 57 17 73
2017 Administration and operations 29 38 15 10 8 0 1 68 18 311
2017 Human resources 34 40 12 9 3 0 2 76 12 138
2017 Financial management 21 40 16 15 7 0 1 62 22 139
2017 Procurement 27 32 19 15 7 0 0 59 22 97
2017 Real property 16 32 16 18 12 4 4 51 32 25
2017 Materiel management 17 49 0 24 10 0 0 66 34 12
2017 Information management 31 34 14 9 13 0 0 65 21 80
2017 Information technology 20 35 21 13 11 0 0 55 24 1748
2017 Policy 31 42 11 5 11 0 0 74 16 19
2017 Project management 30 31 14 13 8 2 2 64 22 163
2017 Other services to the public 21 44 18 0 17 0 0 65 17 18
2017 None of the above 25 29 18 11 16 1 1 54 27 150
2014 Client contact centre 19 40 21 12 8 0 0 59 20 88
2014 Communications or public affairs 29 40 6 15 10 0 0 69 25 66
2014 Security 17 38 15 15 13 1 1 56 29 139
2014 Science and technology 15 33 27 8 17 0 0 47 25 118
2014 Administration and operations 30 35 13 13 8 1 1 66 21 372
2014 Human resources 25 38 15 12 9 1 0 63 22 163
2014 Financial management 21 34 21 10 12 0 0 56 23 202
2014 Procurement 24 35 14 11 15 1 0 59 27 98
2014 Real property 45 23 14 9 9 0 0 68 18 22
2014 Materiel management 17 39 12 21 11 0 0 56 33 18
2014 Information management 20 31 18 16 15 0 0 51 31 113
2014 Information technology 16 35 21 15 12 0 0 51 28 2510
2014 Internal audit 29 29 22 20 0 0 0 58 20 14
2014 Other services to the public 5 39 23 17 15 0 0 45 32 34
2014 None of the above 22 32 20 14 11 1 1 54 25 161

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 39 17 9 7 0 1 67 16 75
2017 Communications or public affairs 29 34 11 15 12 0 0 63 26 68
2017 Security 23 47 11 9 10 0 0 70 19 135
2017 Science and technology 18 38 19 13 12 0 0 56 25 73
2017 Administration and operations 27 36 16 13 7 0 0 64 20 310
2017 Human resources 30 37 15 12 5 0 1 68 17 139
2017 Financial management 21 37 17 17 8 0 0 58 25 139
2017 Procurement 22 48 14 8 8 0 0 70 16 98
2017 Real property 15 32 24 21 8 0 0 47 29 25
2017 Materiel management 8 58 0 7 27 0 0 66 34 12
2017 Information management 19 37 15 16 11 1 0 57 28 80
2017 Information technology 17 36 19 16 11 0 0 53 27 1747
2017 Policy 27 37 16 15 5 0 0 64 20 19
2017 Project management 22 39 13 14 12 1 0 61 26 163
2017 Other services to the public 27 52 16 0 5 0 0 79 5 18
2017 None of the above 20 37 20 12 11 0 0 57 23 149

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 41 12 8 3 1 0 77 11 75
2017 Communications or public affairs 39 44 4 8 5 0 0 83 13 68
2017 Security 39 35 15 6 5 0 0 74 11 135
2017 Science and technology 27 37 17 11 7 0 0 65 18 73
2017 Administration and operations 36 39 16 6 4 0 0 74 10 311
2017 Human resources 42 40 8 7 1 1 1 84 8 139
2017 Financial management 26 45 15 9 5 0 0 71 14 139
2017 Procurement 38 46 8 3 4 1 0 85 7 98
2017 Real property 31 45 16 4 4 0 0 76 8 25
2017 Materiel management 23 42 19 8 8 0 0 65 17 12
2017 Information management 35 44 12 6 3 0 0 79 9 80
2017 Information technology 30 36 15 11 8 1 0 67 19 1747
2017 Policy 52 37 11 0 0 0 0 89 0 19
2017 Project management 42 35 10 5 6 1 0 78 12 163
2017 Other services to the public 53 35 7 0 5 0 0 88 5 18
2017 None of the above 31 35 17 9 7 1 0 67 17 150
2014 Client contact centre 21 46 20 12 1 0 0 67 13 87
2014 Communications or public affairs 41 33 12 6 8 0 0 74 14 66
2014 Security 26 36 14 12 8 3 0 65 21 138
2014 Science and technology 23 36 18 9 12 2 0 60 22 118
2014 Administration and operations 36 36 12 8 5 1 1 75 13 372
2014 Human resources 28 41 17 8 6 0 0 69 14 163
2014 Financial management 33 40 16 4 7 0 0 73 11 203
2014 Procurement 38 41 6 8 7 1 0 79 15 99
2014 Real property 38 43 10 5 5 0 0 80 10 21
2014 Materiel management 22 46 0 16 11 4 0 71 29 18
2014 Information management 32 36 13 11 6 2 0 69 18 113
2014 Information technology 27 40 14 10 8 1 0 67 18 2509
2014 Internal audit 43 29 14 13 0 0 0 72 13 14
2014 Other services to the public 27 62 12 0 0 0 0 88 0 34
2014 None of the above 29 40 12 9 7 1 1 71 16 161

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 32 21 9 4 3 0 65 13 75
2017 Communications or public affairs 36 32 14 13 5 0 0 68 19 68
2017 Security 33 33 13 10 10 0 0 67 20 135
2017 Science and technology 23 34 23 11 9 0 0 57 20 73
2017 Administration and operations 28 43 13 8 8 0 0 71 16 311
2017 Human resources 34 39 11 8 6 0 2 75 14 139
2017 Financial management 17 44 19 14 5 0 1 62 19 139
2017 Procurement 27 42 16 7 8 0 0 68 15 97
2017 Real property 23 42 16 11 4 4 0 68 16 25
2017 Materiel management 8 49 7 8 27 0 0 57 35 12
2017 Information management 30 33 20 9 8 0 1 64 16 80
2017 Information technology 21 36 18 13 11 0 0 58 24 1749
2017 Policy 17 61 16 5 0 0 0 79 5 19
2017 Project management 33 30 16 13 7 1 0 63 21 163
2017 Other services to the public 42 30 10 7 11 0 0 73 17 18
2017 None of the above 26 23 22 12 15 3 0 50 27 150

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 42 7 3 1 0 0 89 4 75
2017 Communications or public affairs 49 26 13 8 5 0 0 74 13 68
2017 Security 51 36 6 4 2 0 0 87 7 134
2017 Science and technology 43 37 15 1 4 0 0 80 5 73
2017 Administration and operations 44 38 11 5 1 0 0 82 6 310
2017 Human resources 52 30 14 1 2 0 1 83 3 139
2017 Financial management 33 40 18 6 2 0 1 74 8 139
2017 Procurement 46 39 9 2 4 0 0 85 6 97
2017 Real property 39 46 4 7 4 0 0 85 11 25
2017 Materiel management 24 17 34 25 0 0 0 41 25 12
2017 Information management 49 37 6 8 1 0 0 85 9 80
2017 Information technology 41 37 13 5 4 0 0 78 9 1740
2017 Policy 46 37 11 5 0 0 0 84 5 19
2017 Project management 48 31 9 8 4 0 0 79 12 163
2017 Other services to the public 49 35 5 0 11 0 0 84 11 18
2017 None of the above 44 29 15 6 4 1 0 74 10 149
2014 Client contact centre 53 31 9 5 2 0 0 84 7 88
2014 Communications or public affairs 48 24 15 9 5 0 0 72 14 66
2014 Security 52 28 10 6 2 1 0 81 9 139
2014 Science and technology 45 37 8 3 7 0 0 82 9 118
2014 Administration and operations 55 30 10 3 3 0 1 85 6 372
2014 Human resources 54 32 9 4 1 1 0 86 4 163
2014 Financial management 46 36 11 4 4 0 0 82 8 203
2014 Procurement 61 28 6 3 2 0 0 89 5 100
2014 Real property 63 28 5 0 5 0 0 91 5 22
2014 Materiel management 51 27 17 0 5 0 0 78 5 18
2014 Information management 59 20 14 2 5 0 0 80 6 113
2014 Information technology 50 32 10 5 3 0 0 82 8 2509
2014 Internal audit 50 35 15 0 0 0 0 85 0 14
2014 Other services to the public 39 48 14 0 0 0 0 86 0 34
2014 None of the above 49 31 12 2 6 0 1 80 8 161

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 35 13 13 7 0 1 66 21 75
2017 Communications or public affairs 32 35 13 11 8 1 0 68 19 68
2017 Security 38 37 11 6 8 0 0 76 13 133
2017 Science and technology 23 47 16 11 3 0 0 70 13 72
2017 Administration and operations 31 43 12 8 6 0 0 74 14 310
2017 Human resources 35 39 15 6 4 0 1 75 11 138
2017 Financial management 20 45 16 11 7 1 0 66 18 139
2017 Procurement 32 48 9 5 5 0 1 80 10 97
2017 Real property 19 27 19 22 12 0 0 47 34 25
2017 Materiel management 17 49 0 0 34 0 0 66 34 12
2017 Information management 29 43 10 13 4 0 1 72 17 80
2017 Information technology 25 40 14 13 8 0 0 65 21 1743
2017 Policy 53 37 11 0 0 0 0 89 0 19
2017 Project management 32 37 14 9 6 1 1 71 16 163
2017 Other services to the public 27 40 16 7 11 0 0 67 17 18
2017 None of the above 32 33 16 10 8 0 1 66 18 149
2014 Client contact centre 13 34 22 14 17 0 0 47 31 88
2014 Communications or public affairs 21 41 11 12 15 0 0 62 27 66
2014 Security 24 39 13 12 10 1 0 64 23 139
2014 Science and technology 18 32 17 18 15 0 0 50 33 118
2014 Administration and operations 24 38 14 13 10 0 1 63 23 372
2014 Human resources 19 45 16 12 7 0 1 65 19 162
2014 Financial management 17 44 17 11 10 0 1 62 22 202
2014 Procurement 21 39 14 10 15 1 0 61 25 99
2014 Real property 45 27 9 19 0 0 0 72 19 22
2014 Materiel management 23 27 11 22 17 0 0 50 39 18
2014 Information management 25 40 8 14 12 0 1 66 26 113
2014 Information technology 17 40 16 15 12 0 0 57 27 2510
2014 Internal audit 44 21 35 0 0 0 0 65 0 14
2014 Other services to the public 8 33 24 12 20 0 3 43 33 34
2014 None of the above 22 38 16 12 11 1 1 61 23 161

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 26 25 8 3 0 0 65 11 75
2017 Communications or public affairs 35 33 13 10 10 0 0 68 20 68
2017 Security 45 35 9 5 6 0 0 80 11 134
2017 Science and technology 33 31 23 9 4 0 0 64 13 72
2017 Administration and operations 39 37 13 4 6 0 0 77 10 310
2017 Human resources 41 38 13 4 3 0 1 80 7 139
2017 Financial management 28 35 21 11 6 0 0 63 16 139
2017 Procurement 37 41 10 4 6 0 1 79 10 97
2017 Real property 27 27 26 11 8 0 0 55 19 25
2017 Materiel management 25 33 16 0 27 0 0 58 27 12
2017 Information management 35 31 17 12 5 0 0 66 17 80
2017 Information technology 28 36 18 11 7 0 0 64 18 1741
2017 Policy 43 31 21 5 0 0 0 73 5 19
2017 Project management 38 37 12 8 4 1 0 75 13 163
2017 Other services to the public 22 38 30 0 11 0 0 60 11 18
2017 None of the above 30 32 20 7 12 0 0 62 18 150
2014 Client contact centre 19 35 23 11 11 0 0 54 23 88
2014 Communications or public affairs 24 39 12 11 13 0 0 63 24 66
2014 Security 30 39 9 8 13 1 0 70 21 139
2014 Science and technology 22 27 22 12 16 0 0 49 29 118
2014 Administration and operations 34 34 15 10 7 0 0 68 17 371
2014 Human resources 23 44 14 8 10 0 1 68 18 163
2014 Financial management 24 37 17 12 10 0 0 61 22 202
2014 Procurement 31 32 19 8 9 0 1 64 17 99
2014 Real property 45 27 10 9 9 0 0 72 18 22
2014 Materiel management 22 39 16 11 11 0 0 62 22 18
2014 Information management 30 33 16 9 12 0 1 64 21 113
2014 Information technology 23 37 18 12 10 0 0 60 23 2508
2014 Internal audit 44 20 22 7 7 0 0 64 14 14
2014 Other services to the public 15 31 20 17 17 0 0 46 35 34
2014 None of the above 29 29 21 11 9 1 1 59 20 161

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 30 17 13 4 0 0 66 17 75
2017 Communications or public affairs 42 30 9 8 9 1 0 74 17 68
2017 Security 39 33 15 7 4 1 0 73 12 134
2017 Science and technology 22 33 25 11 9 0 0 55 20 73
2017 Administration and operations 34 40 13 8 5 0 0 74 13 310
2017 Human resources 36 38 10 9 5 0 1 75 14 139
2017 Financial management 23 42 19 12 4 0 0 65 16 139
2017 Procurement 32 43 9 9 5 0 1 76 14 97
2017 Real property 23 50 11 8 8 0 0 73 16 25
2017 Materiel management 32 32 19 0 17 0 0 65 17 12
2017 Information management 34 33 10 18 6 0 0 67 24 80
2017 Information technology 24 35 18 13 10 0 0 60 23 1744
2017 Policy 32 26 32 11 0 0 0 58 11 19
2017 Project management 33 30 16 15 6 1 0 63 21 163
2017 Other services to the public 22 45 5 12 11 5 0 71 24 18
2017 None of the above 26 35 21 10 8 0 0 61 19 150
2014 Client contact centre 26 32 18 13 10 0 0 59 24 88
2014 Communications or public affairs 28 31 15 11 15 0 0 59 26 65
2014 Security 25 35 14 7 17 1 0 61 25 137
2014 Science and technology 24 30 23 9 14 1 0 54 23 118
2014 Administration and operations 31 39 12 10 8 0 0 70 18 370
2014 Human resources 30 38 11 14 6 1 0 68 21 163
2014 Financial management 22 39 17 11 11 0 0 61 22 202
2014 Procurement 30 37 14 10 9 0 0 67 19 99
2014 Real property 40 23 14 18 4 0 0 63 23 22
2014 Materiel management 22 44 17 6 11 0 0 67 17 18
2014 Information management 28 33 16 7 15 0 1 61 23 112
2014 Information technology 20 35 19 14 11 0 0 56 25 2510
2014 Internal audit 36 36 21 0 7 0 0 73 7 14
2014 Other services to the public 21 41 14 15 8 0 0 62 24 34
2014 None of the above 22 35 15 14 12 1 1 58 27 161

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 39 7 7 3 0 0 84 9 75
2017 Communications or public affairs 43 29 14 9 6 0 0 71 15 68
2017 Security 41 35 12 7 4 0 0 76 12 134
2017 Science and technology 29 42 19 7 4 0 0 71 11 73
2017 Administration and operations 38 39 12 7 4 0 0 77 11 310
2017 Human resources 41 39 9 5 4 0 1 81 9 139
2017 Financial management 24 43 21 6 6 0 0 66 12 139
2017 Procurement 38 43 9 6 4 0 0 81 10 97
2017 Real property 31 50 8 3 8 0 0 81 11 25
2017 Materiel management 24 16 34 8 17 0 0 41 25 12
2017 Information management 35 36 20 6 3 0 0 71 9 80
2017 Information technology 29 40 14 10 6 0 0 70 17 1744
2017 Policy 32 42 11 16 0 0 0 73 16 19
2017 Project management 38 27 16 10 9 1 0 66 19 161
2017 Other services to the public 28 51 5 5 11 0 0 79 16 18
2017 None of the above 31 31 20 9 9 1 0 63 18 150
2014 Client contact centre 32 30 19 14 6 0 0 62 20 88
2014 Communications or public affairs 30 33 17 11 9 0 0 63 20 66
2014 Security 31 36 16 9 6 1 0 68 16 139
2014 Science and technology 22 44 18 9 7 0 0 66 16 118
2014 Administration and operations 33 40 13 7 6 0 0 73 13 372
2014 Human resources 29 37 17 11 4 1 0 67 16 163
2014 Financial management 26 42 17 7 8 0 0 68 16 202
2014 Procurement 33 35 13 9 9 1 0 68 18 99
2014 Real property 45 41 5 5 5 0 0 86 9 22
2014 Materiel management 34 38 16 0 11 0 0 72 11 18
2014 Information management 34 38 15 7 6 0 0 72 13 112
2014 Information technology 28 42 15 10 6 0 0 69 16 2510
2014 Internal audit 22 43 35 0 0 0 0 65 0 14
2014 Other services to the public 18 57 17 5 3 0 0 75 8 34
2014 None of the above 32 36 9 15 5 1 1 70 21 161

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 34 7 11 6 0 0 76 17 75
2017 Communications or public affairs 35 33 22 5 5 0 0 68 10 68
2017 Security 29 39 15 7 7 1 2 71 14 135
2017 Science and technology 38 37 12 10 3 0 0 75 13 73
2017 Administration and operations 36 39 13 6 5 0 1 76 11 310
2017 Human resources 22 34 25 10 8 0 1 57 18 139
2017 Financial management 31 41 17 6 5 0 0 72 11 139
2017 Procurement 35 43 11 4 6 0 1 79 10 98
2017 Real property 30 19 16 12 15 4 4 53 30 25
2017 Materiel management 42 33 19 0 7 0 0 74 7 12
2017 Information management 28 41 17 5 6 0 3 71 12 80
2017 Information technology 34 37 15 7 5 0 1 72 13 1746
2017 Policy 22 35 27 16 0 0 0 57 16 19
2017 Project management 33 34 17 8 6 1 1 68 14 162
2017 Other services to the public 40 26 18 5 0 0 11 74 6 18
2017 None of the above 40 33 15 6 4 0 2 74 10 150
2014 Client contact centre 36 34 13 10 3 1 2 73 13 88
2014 Communications or public affairs 52 20 24 2 3 0 0 72 4 66
2014 Security 27 35 17 8 12 0 1 62 21 139
2014 Science and technology 31 40 15 8 4 0 1 72 12 118
2014 Administration and operations 41 36 12 6 5 0 1 77 11 372
2014 Human resources 29 32 24 6 10 0 0 60 16 163
2014 Financial management 43 27 19 7 4 0 0 70 11 203
2014 Procurement 33 36 20 5 6 0 0 69 11 100
2014 Real property 40 28 18 0 14 0 0 68 14 22
2014 Materiel management 43 46 11 0 0 0 0 89 0 18
2014 Information management 45 34 10 6 3 0 2 80 9 113
2014 Information technology 30 37 19 8 5 0 1 67 14 2508
2014 Internal audit 43 29 7 7 7 0 7 77 15 14
2014 Other services to the public 44 36 9 6 3 3 0 82 9 34
2014 None of the above 34 31 16 9 7 1 3 67 17 161

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 25 38 12 9 1 6 23 36 74
2017 Communications or public affairs 19 20 45 12 3 1 0 15 40 68
2017 Security 15 29 31 16 7 1 1 24 44 134
2017 Science and technology 17 27 37 14 3 0 3 17 45 73
2017 Administration and operations 13 27 36 15 6 1 3 21 41 308
2017 Human resources 13 33 34 10 5 1 4 15 49 139
2017 Financial management 18 33 33 9 3 0 4 12 53 139
2017 Procurement 11 20 39 18 8 2 2 27 32 98
2017 Real property 24 37 28 8 0 0 4 8 63 25
2017 Materiel management 9 55 0 18 9 0 9 29 71 11
2017 Information management 15 32 26 23 1 1 1 25 48 78
2017 Information technology 16 30 35 13 4 1 1 17 47 1741
2017 Policy 10 32 47 6 6 0 0 11 42 19
2017 Project management 18 36 26 9 6 1 5 15 57 162
2017 Other services to the public 11 21 30 26 6 0 5 34 34 18
2017 None of the above 16 34 23 9 7 4 6 18 56 149
2014 Client contact centre 12 34 32 17 1 0 4 19 49 88
2014 Communications or public affairs 32 26 27 8 6 0 1 14 59 66
2014 Security 23 30 28 12 4 2 1 16 55 139
2014 Science and technology 19 42 26 7 3 1 2 10 63 118
2014 Administration and operations 13 31 28 14 9 1 4 24 47 371
2014 Human resources 19 40 29 9 2 0 1 11 60 163
2014 Financial management 21 30 26 11 8 1 3 20 53 201
2014 Procurement 11 45 19 14 5 1 3 21 59 98
2014 Real property 23 37 36 5 0 0 0 5 60 22
2014 Materiel management 22 23 43 6 6 0 0 12 45 18
2014 Information management 18 25 37 8 7 0 5 16 45 112
2014 Information technology 20 34 31 10 3 1 1 13 56 2503
2014 Internal audit 0 21 35 29 7 0 7 39 23 14
2014 Other services to the public 16 21 30 28 6 0 0 33 37 34
2014 None of the above 16 29 38 10 5 2 1 15 46 161

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 27 28 8 11 5 4 21 48 74
2017 Communications or public affairs 23 28 28 12 6 3 0 19 52 68
2017 Security 24 19 31 13 8 3 2 22 45 134
2017 Science and technology 22 36 28 3 8 1 3 11 60 73
2017 Administration and operations 18 26 30 10 8 4 4 20 48 308
2017 Human resources 19 28 27 19 3 2 3 22 49 139
2017 Financial management 24 34 28 7 5 1 1 12 59 138
2017 Procurement 18 21 30 16 10 2 3 27 42 98
2017 Real property 23 46 16 12 0 0 4 12 71 25
2017 Materiel management 20 9 26 18 9 9 9 33 35 11
2017 Information management 34 22 29 8 4 3 1 12 58 78
2017 Information technology 26 29 27 9 6 2 1 16 56 1741
2017 Policy 11 32 24 33 0 0 0 33 42 19
2017 Project management 27 29 25 7 5 2 4 13 60 161
2017 Other services to the public 17 32 22 10 8 5 6 20 55 18
2017 None of the above 25 26 21 11 5 4 7 19 58 149
2014 Client contact centre 22 37 22 13 4 1 0 18 60 88
2014 Communications or public affairs 27 21 34 7 8 1 1 15 49 65
2014 Security 37 30 19 8 2 3 1 11 70 138
2014 Science and technology 36 29 23 6 3 2 1 9 67 118
2014 Administration and operations 23 29 22 10 11 2 3 22 55 370
2014 Human resources 34 30 22 7 3 3 1 10 67 163
2014 Financial management 30 27 22 7 7 4 3 15 61 201
2014 Procurement 30 27 22 6 8 2 4 15 61 99
2014 Real property 18 45 14 5 14 4 0 19 66 22
2014 Materiel management 32 17 34 0 11 6 0 11 52 18
2014 Information management 27 24 31 6 5 4 4 12 54 113
2014 Information technology 32 31 23 8 4 1 1 11 65 2507
2014 Internal audit 14 22 28 14 15 0 7 31 38 14
2014 Other services to the public 30 20 22 21 5 3 0 27 51 34
2014 None of the above 26 31 24 7 8 4 1 15 59 161

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 23 34 8 11 5 3 21 42 74
2017 Communications or public affairs 54 27 10 5 0 0 3 6 83 68
2017 Security 24 25 27 15 3 3 3 19 52 134
2017 Science and technology 28 29 28 6 3 4 3 9 60 73
2017 Administration and operations 18 32 26 10 6 2 5 18 54 309
2017 Human resources 18 30 23 18 4 2 4 24 51 139
2017 Financial management 21 23 34 15 3 3 1 19 46 138
2017 Procurement 16 35 22 19 5 2 2 25 52 98
2017 Real property 43 28 18 4 4 0 4 8 74 25
2017 Materiel management 18 9 46 9 18 0 0 27 27 11
2017 Information management 30 35 25 6 4 0 0 10 65 78
2017 Information technology 34 30 22 8 3 1 1 12 66 1744
2017 Policy 17 41 15 27 0 0 0 27 58 19
2017 Project management 34 33 20 6 1 3 4 7 72 162
2017 Other services to the public 21 28 16 10 19 0 5 31 52 18
2017 None of the above 33 25 23 4 3 4 6 8 66 150
2014 Client contact centre 23 29 29 11 2 2 4 14 55 88
2014 Communications or public affairs 55 24 14 1 6 0 0 8 78 66
2014 Security 35 28 22 10 0 1 3 10 66 139
2014 Science and technology 48 25 18 5 2 2 1 7 74 117
2014 Administration and operations 24 27 26 11 6 2 4 18 54 372
2014 Human resources 27 34 28 8 2 0 1 10 61 162
2014 Financial management 19 29 30 10 6 2 3 17 51 202
2014 Procurement 33 35 21 6 2 2 1 8 69 99
2014 Real property 23 32 23 18 5 0 0 22 55 22
2014 Materiel management 49 29 11 6 0 6 0 6 82 18
2014 Information management 29 22 28 10 6 2 4 17 54 111
2014 Information technology 38 29 21 7 2 1 2 9 69 2503
2014 Internal audit 21 29 35 0 7 0 7 8 54 14
2014 Other services to the public 27 12 42 11 6 3 0 17 40 34
2014 None of the above 34 32 18 7 5 3 1 12 69 161

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 14 31 27 18 0 5 48 20 74
2017 Communications or public affairs 13 39 28 14 7 0 0 21 52 68
2017 Security 14 20 35 19 9 1 2 29 35 133
2017 Science and technology 11 16 34 28 6 0 5 36 28 73
2017 Administration and operations 13 19 33 20 10 2 4 31 33 308
2017 Human resources 10 26 35 18 6 1 5 25 39 139
2017 Financial management 17 19 38 20 5 0 1 25 36 139
2017 Procurement 15 18 33 24 6 2 2 31 35 95
2017 Real property 28 39 12 14 3 0 4 18 70 25
2017 Materiel management 24 10 24 33 0 0 8 36 37 12
2017 Information management 22 18 19 28 10 1 1 39 41 77
2017 Information technology 15 21 34 20 7 1 2 28 37 1735
2017 Policy 36 27 16 15 5 0 0 21 63 19
2017 Project management 23 20 30 16 6 1 4 23 45 162
2017 Other services to the public 10 11 33 6 35 5 0 43 22 18
2017 None of the above 23 16 27 15 10 4 5 28 43 149
2014 Client contact centre 14 15 36 24 7 2 2 32 30 88
2014 Communications or public affairs 18 26 29 12 12 2 1 25 45 66
2014 Security 24 19 27 19 7 1 4 27 44 139
2014 Science and technology 22 23 23 22 5 1 3 29 47 117
2014 Administration and operations 14 20 27 22 12 1 6 36 35 369
2014 Human resources 12 26 38 18 6 0 0 24 38 162
2014 Financial management 16 29 28 16 8 2 1 25 46 201
2014 Procurement 23 22 38 12 2 1 2 14 47 100
2014 Real property 9 23 37 18 9 0 4 28 33 22
2014 Materiel management 11 11 40 15 23 0 0 38 22 18
2014 Information management 15 17 30 19 13 0 5 34 34 112
2014 Information technology 18 20 33 20 7 1 2 27 39 2496
2014 Internal audit 0 14 42 22 15 0 7 39 15 14
2014 Other services to the public 13 11 20 45 8 3 0 54 25 34
2014 None of the above 17 16 35 21 7 2 1 29 35 160

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 18 27 19 17 0 5 37 34 74
2017 Communications or public affairs 13 27 32 16 5 3 4 23 43 68
2017 Security 20 24 26 13 7 4 6 22 49 135
2017 Science and technology 20 26 32 12 7 0 3 20 47 72
2017 Administration and operations 17 20 27 18 11 2 5 31 39 306
2017 Human resources 19 34 23 11 8 2 4 20 56 139
2017 Financial management 16 21 32 18 9 1 3 28 39 138
2017 Procurement 20 23 23 18 9 3 4 29 47 97
2017 Real property 27 38 28 0 0 0 8 0 70 25
2017 Materiel management 20 17 18 18 9 9 9 33 45 11
2017 Information management 24 29 31 8 4 1 3 12 56 78
2017 Information technology 24 29 27 12 6 2 1 18 55 1737
2017 Policy 27 16 46 11 0 0 0 11 43 19
2017 Project management 23 25 26 12 7 3 4 20 52 161
2017 Other services to the public 16 22 21 21 14 0 5 37 40 18
2017 None of the above 25 22 24 10 7 3 9 19 54 149
2014 Client contact centre 26 18 25 18 7 2 2 26 47 88
2014 Communications or public affairs 23 20 21 15 12 2 7 30 46 66
2014 Security 38 25 16 11 2 3 4 15 68 139
2014 Science and technology 30 31 20 13 3 2 2 16 64 117
2014 Administration and operations 20 21 21 21 10 1 6 33 45 372
2014 Human resources 21 26 28 17 5 1 2 22 48 162
2014 Financial management 16 29 25 15 8 1 5 25 48 202
2014 Procurement 27 31 24 7 6 2 2 14 61 98
2014 Real property 14 9 32 28 14 0 4 43 24 22
2014 Materiel management 11 17 34 16 11 0 11 31 31 18
2014 Information management 26 21 31 7 6 1 8 15 51 112
2014 Information technology 33 29 24 9 3 1 2 13 63 2501
2014 Internal audit 14 7 42 15 15 0 7 32 23 14
2014 Other services to the public 19 27 20 26 5 0 3 33 47 34
2014 None of the above 29 19 27 10 11 1 2 22 50 161

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 28 16 17 14 4 8 34 47 73
2017 Communications or public affairs 19 24 31 20 2 3 1 23 45 68
2017 Security 13 21 26 23 8 5 4 34 37 134
2017 Science and technology 14 16 32 13 12 3 9 29 34 73
2017 Administration and operations 16 23 26 16 8 5 6 27 44 306
2017 Human resources 26 30 21 11 7 2 4 19 59 138
2017 Financial management 21 26 27 13 7 3 4 21 50 139
2017 Procurement 26 31 21 13 6 3 1 19 59 96
2017 Real property 27 30 27 12 0 0 4 12 59 25
2017 Materiel management 11 9 35 27 0 9 9 32 24 11
2017 Information management 21 22 19 25 8 1 5 34 45 78
2017 Information technology 15 21 26 21 11 3 3 34 38 1737
2017 Policy 28 31 20 16 6 0 0 22 59 19
2017 Project management 18 26 29 11 7 3 7 20 48 163
2017 Other services to the public 16 27 16 5 24 5 7 33 49 18
2017 None of the above 18 16 23 17 10 5 11 33 40 149
2014 Client contact centre 14 26 12 19 15 4 11 40 46 88
2014 Communications or public affairs 20 15 20 21 17 1 5 41 37 66
2014 Security 15 26 22 24 7 2 4 34 43 138
2014 Science and technology 19 18 28 17 11 4 3 30 39 118
2014 Administration and operations 15 17 20 24 13 2 8 41 36 372
2014 Human resources 21 17 34 15 8 2 3 24 40 163
2014 Financial management 12 20 24 24 9 4 6 37 36 202
2014 Procurement 23 32 16 8 12 5 4 22 60 99
2014 Real property 9 0 32 42 14 0 4 57 10 22
2014 Materiel management 11 6 17 27 17 0 22 56 21 18
2014 Information management 11 17 28 19 15 4 6 37 31 111
2014 Information technology 16 18 26 22 11 3 4 35 36 2495
2014 Internal audit 15 14 28 15 22 0 7 40 30 14
2014 Other services to the public 8 17 16 33 18 8 0 55 27 34
2014 None of the above 17 13 25 20 13 6 6 38 35 160

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 24 39 11 9 0 5 21 38 75
2017 Communications or public affairs 27 31 31 7 0 3 1 7 61 68
2017 Security 21 25 32 13 4 2 2 18 48 134
2017 Science and technology 21 27 29 9 5 4 4 15 53 73
2017 Administration and operations 21 20 29 16 7 3 4 25 44 307
2017 Human resources 17 18 40 11 8 2 4 20 38 139
2017 Financial management 19 27 33 14 3 2 3 18 48 139
2017 Procurement 14 27 30 15 8 2 4 24 44 98
2017 Real property 39 34 15 8 0 0 4 8 76 25
2017 Materiel management 11 18 54 8 0 0 9 9 32 11
2017 Information management 33 21 27 12 4 3 1 16 56 78
2017 Information technology 32 28 25 8 4 2 1 13 62 1738
2017 Policy 11 24 44 11 6 0 5 18 36 19
2017 Project management 30 29 29 5 3 1 2 8 61 162
2017 Other services to the public 16 17 26 11 19 5 6 34 37 18
2017 None of the above 27 25 20 10 6 4 8 18 59 149
2014 Client contact centre 15 25 27 21 6 4 1 29 42 88
2014 Communications or public affairs 35 23 27 3 12 0 0 15 58 66
2014 Security 26 27 27 9 6 1 3 16 56 139
2014 Science and technology 26 36 25 8 3 2 1 11 64 118
2014 Administration and operations 18 26 29 12 8 2 4 21 48 371
2014 Human resources 20 33 30 11 3 0 2 15 55 163
2014 Financial management 20 19 36 14 6 2 3 22 40 202
2014 Procurement 24 29 26 12 5 2 2 18 55 100
2014 Real property 14 23 23 23 9 5 4 35 40 22
2014 Materiel management 21 22 33 11 6 6 0 18 46 18
2014 Information management 20 28 29 11 7 3 3 19 50 112
2014 Information technology 29 28 28 10 3 2 1 13 58 2507
2014 Internal audit 14 14 51 0 13 0 7 14 30 14
2014 Other services to the public 8 27 23 33 6 3 0 40 36 34
2014 None of the above 29 22 30 9 6 2 1 16 53 161
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 29 6 9 4 3 5 79 14 75
2017 Communications or public affairs 64 22 4 4 6 0 0 86 10 68
2017 Security 56 25 7 7 2 0 2 83 10 135
2017 Science and technology 48 21 12 7 12 0 0 69 19 73
2017 Administration and operations 57 26 6 7 2 0 1 84 9 311
2017 Human resources 67 24 3 4 1 0 1 92 4 139
2017 Financial management 53 26 7 10 3 1 0 79 14 139
2017 Procurement 63 18 9 1 5 1 2 84 6 98
2017 Real property 57 20 8 8 4 0 4 80 12 25
2017 Materiel management 75 8 0 0 8 0 8 91 9 12
2017 Information management 64 15 8 4 7 0 3 81 12 80
2017 Information technology 57 21 9 6 5 0 2 79 12 1746
2017 Policy 76 13 6 5 0 0 0 89 5 19
2017 Project management 63 20 8 7 3 0 0 82 10 163
2017 Other services to the public 57 16 11 11 0 0 6 76 11 18
2017 None of the above 56 18 11 5 5 0 4 78 11 150
2014 Client contact centre 45 27 7 7 11 1 2 75 18 88
2014 Communications or public affairs 70 21 3 1 5 0 0 91 6 66
2014 Security 59 19 11 5 4 0 3 80 9 139
2014 Science and technology 43 27 9 12 5 0 4 73 18 117
2014 Administration and operations 62 21 5 6 4 0 2 84 10 372
2014 Human resources 68 23 4 5 1 0 1 91 5 163
2014 Financial management 55 20 12 7 4 0 2 76 11 203
2014 Procurement 77 13 3 1 4 1 1 92 5 100
2014 Real property 63 28 4 5 0 0 0 91 5 22
2014 Materiel management 49 23 5 23 0 0 0 72 23 18
2014 Information management 53 25 12 3 3 0 4 81 6 113
2014 Information technology 61 18 8 6 4 0 3 81 11 2510
2014 Internal audit 80 7 7 6 0 0 0 87 6 14
2014 Other services to the public 51 37 3 0 3 3 3 95 3 34
2014 None of the above 62 20 6 3 3 1 5 87 7 161

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 34 15 6 8 1 8 68 16 75
2017 Communications or public affairs 33 28 11 9 13 3 4 65 23 68
2017 Security 29 33 14 6 7 7 5 70 14 135
2017 Science and technology 22 33 23 8 3 4 8 62 12 73
2017 Administration and operations 31 30 15 7 7 6 5 68 15 311
2017 Human resources 31 33 13 8 4 5 5 72 13 139
2017 Financial management 24 34 13 6 12 7 4 65 21 139
2017 Procurement 28 34 19 6 10 3 0 64 16 98
2017 Real property 23 23 20 0 0 20 14 70 0 25
2017 Materiel management 32 24 8 0 19 8 8 68 22 12
2017 Information management 30 25 23 8 6 2 6 60 15 80
2017 Information technology 29 29 17 7 6 6 6 66 14 1746
2017 Policy 22 24 15 16 5 12 5 56 25 19
2017 Project management 40 28 17 6 3 2 4 72 10 163
2017 Other services to the public 25 48 12 5 5 0 5 76 11 18
2017 None of the above 25 27 24 8 3 6 8 60 13 150
2014 Client contact centre 20 28 21 10 10 4 7 54 23 88
2014 Communications or public affairs 46 24 8 9 6 3 5 75 16 66
2014 Security 26 30 18 11 6 4 5 61 19 139
2014 Science and technology 25 33 17 9 5 6 5 65 16 118
2014 Administration and operations 38 29 12 9 6 4 2 71 16 372
2014 Human resources 30 33 13 9 6 4 4 69 16 163
2014 Financial management 25 32 16 10 8 4 4 62 20 203
2014 Procurement 42 27 12 8 5 4 2 74 14 99
2014 Real property 45 32 5 14 5 0 0 77 18 22
2014 Materiel management 23 34 26 6 11 0 0 57 17 18
2014 Information management 36 28 15 5 10 5 2 68 16 112
2014 Information technology 35 29 16 6 5 5 5 71 12 2510
2014 Internal audit 15 43 14 22 7 0 0 57 28 14
2014 Other services to the public 8 28 23 15 23 0 3 37 39 34
2014 None of the above 26 34 15 7 8 4 6 67 17 161

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 30 9 4 5 3 4 80 10 75
2017 Communications or public affairs 47 29 5 10 9 0 0 76 18 68
2017 Security 47 31 10 9 3 0 0 79 12 134
2017 Science and technology 40 33 16 8 0 3 0 75 8 73
2017 Administration and operations 47 28 11 8 6 1 0 75 14 311
2017 Human resources 48 30 9 7 5 2 1 79 12 139
2017 Financial management 37 38 11 8 5 2 0 76 13 139
2017 Procurement 45 26 12 8 8 1 0 71 16 97
2017 Real property 39 47 14 0 0 0 0 86 0 25
2017 Materiel management 32 41 0 8 10 8 0 80 20 12
2017 Information management 49 25 14 3 10 0 0 74 12 80
2017 Information technology 45 30 11 7 5 1 1 77 12 1747
2017 Policy 59 26 11 5 0 0 0 84 5 19
2017 Project management 55 26 13 4 1 2 0 82 5 163
2017 Other services to the public 61 21 5 7 5 0 0 83 12 18
2017 None of the above 42 32 10 6 6 1 3 77 13 149
2014 Client contact centre 36 31 14 6 12 0 1 68 18 88
2014 Communications or public affairs 58 25 5 6 6 0 0 83 12 66
2014 Security 42 26 10 14 7 1 0 69 21 139
2014 Science and technology 44 30 11 6 7 2 0 76 13 118
2014 Administration and operations 48 25 10 9 7 1 0 74 17 371
2014 Human resources 45 31 8 8 6 1 0 77 15 163
2014 Financial management 35 34 14 8 9 1 0 69 17 203
2014 Procurement 49 31 2 9 7 2 0 82 16 99
2014 Real property 54 18 14 9 5 0 0 72 14 22
2014 Materiel management 34 33 22 0 11 0 0 67 11 18
2014 Information management 42 32 10 3 10 2 0 76 13 113
2014 Information technology 47 29 10 7 5 1 0 78 12 2511
2014 Internal audit 43 35 15 7 0 0 0 79 7 14
2014 Other services to the public 17 36 15 8 21 3 0 55 30 34
2014 None of the above 41 29 11 8 7 3 1 73 16 161

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 44 14 4 3 3 1 78 7 75
2017 Communications or public affairs 38 39 7 7 9 0 0 77 16 67
2017 Security 27 40 11 14 6 1 1 68 20 135
2017 Science and technology 30 36 23 7 3 0 1 67 10 73
2017 Administration and operations 32 36 15 11 4 2 1 69 16 311
2017 Human resources 31 42 12 9 2 2 1 76 12 138
2017 Financial management 24 40 16 8 11 1 0 65 18 139
2017 Procurement 16 42 17 11 12 0 1 59 24 98
2017 Real property 23 41 12 12 8 4 0 67 21 25
2017 Materiel management 24 42 26 0 0 8 0 72 0 12
2017 Information management 28 34 15 16 5 1 1 63 22 80
2017 Information technology 28 32 15 11 7 3 2 64 19 1746
2017 Policy 25 32 16 17 5 5 0 60 24 19
2017 Project management 34 33 14 10 5 2 1 70 16 163
2017 Other services to the public 33 34 16 0 18 0 0 67 18 18
2017 None of the above 28 29 17 9 8 3 5 62 19 150
2014 Client contact centre 24 28 24 12 5 5 2 55 19 88
2014 Communications or public affairs 34 43 5 12 6 0 0 77 18 66
2014 Security 22 33 18 14 7 5 1 58 23 139
2014 Science and technology 21 42 13 13 5 3 3 67 19 118
2014 Administration and operations 26 37 11 12 7 5 2 68 21 372
2014 Human resources 27 42 14 10 4 1 1 70 15 163
2014 Financial management 21 43 17 9 7 1 2 66 16 203
2014 Procurement 29 30 12 18 8 2 1 61 27 99
2014 Real property 45 32 10 9 5 0 0 77 14 22
2014 Materiel management 21 51 5 0 6 6 11 87 7 18
2014 Information management 24 40 11 14 8 3 1 66 23 113
2014 Information technology 24 38 15 12 6 3 2 65 19 2510
2014 Internal audit 22 57 21 0 0 0 0 79 0 14
2014 Other services to the public 15 40 10 12 14 6 3 60 29 34
2014 None of the above 20 36 20 10 6 3 6 61 17 161

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 19 13 15 10 13 4 54 30 75
2017 Communications or public affairs 42 14 15 15 5 8 0 61 22 68
2017 Security 29 25 15 10 9 10 1 61 22 135
2017 Science and technology 22 28 12 7 9 16 5 64 21 73
2017 Administration and operations 30 26 17 11 6 10 1 62 19 311
2017 Human resources 40 26 14 9 6 4 1 69 16 138
2017 Financial management 25 27 16 13 8 9 1 59 24 139
2017 Procurement 26 21 15 15 18 3 1 49 35 98
2017 Real property 15 32 19 4 4 22 4 64 11 25
2017 Materiel management 8 34 8 0 26 24 0 55 34 12
2017 Information management 21 34 15 9 11 6 3 61 22 79
2017 Information technology 24 26 17 10 9 13 2 58 22 1741
2017 Policy 17 48 5 15 0 11 5 76 17 19
2017 Project management 35 20 20 10 5 8 2 61 16 163
2017 Other services to the public 12 28 17 6 17 21 0 51 28 17
2017 None of the above 22 18 17 9 9 22 3 53 24 150
2014 Client contact centre 17 19 29 12 8 13 2 43 24 88
2014 Communications or public affairs 22 27 12 19 3 15 2 59 26 66
2014 Security 24 29 21 4 10 9 4 60 17 138
2014 Science and technology 12 27 23 11 12 12 3 46 27 118
2014 Administration and operations 29 24 14 14 8 8 3 59 25 372
2014 Human resources 27 34 12 9 8 6 4 67 19 163
2014 Financial management 24 26 20 9 13 8 1 54 24 203
2014 Procurement 25 15 12 19 14 10 4 47 39 99
2014 Real property 45 27 14 9 5 0 0 72 14 22
2014 Materiel management 6 57 5 6 6 10 10 79 14 18
2014 Information management 21 33 14 11 12 10 0 60 25 113
2014 Information technology 23 26 19 11 8 10 3 56 22 2510
2014 Internal audit 58 15 21 7 0 0 0 73 7 14
2014 Other services to the public 9 25 17 10 17 17 5 44 35 34
2014 None of the above 22 23 19 7 10 14 6 56 21 161

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 19 22 16 9 17 4 42 31 75
2017 Communications or public affairs 15 21 22 13 14 7 7 42 33 68
2017 Security 14 27 19 11 12 15 1 49 28 135
2017 Science and technology 10 24 20 9 11 21 5 46 27 73
2017 Administration and operations 18 19 20 13 8 19 3 47 27 311
2017 Human resources 25 16 23 9 6 18 3 52 19 138
2017 Financial management 12 19 21 17 14 16 0 38 37 139
2017 Procurement 12 17 22 20 18 10 1 32 42 98
2017 Real property 4 12 15 24 4 42 0 27 47 25
2017 Materiel management 0 34 7 0 19 32 8 57 31 12
2017 Information management 7 22 30 6 9 16 9 39 20 79
2017 Information technology 12 20 20 14 11 20 3 42 32 1743
2017 Policy 9 11 21 20 6 22 11 30 38 19
2017 Project management 17 18 30 7 5 16 7 46 15 163
2017 Other services to the public 18 28 11 6 11 26 0 62 22 17
2017 None of the above 14 15 26 10 8 24 2 39 25 150
2014 Client contact centre 11 11 20 22 15 21 0 27 47 88
2014 Communications or public affairs 10 24 13 17 12 18 5 45 38 66
2014 Security 11 24 23 18 12 11 1 40 34 139
2014 Science and technology 9 20 25 14 19 11 3 33 38 118
2014 Administration and operations 14 19 17 17 13 16 4 42 37 372
2014 Human resources 8 21 22 19 14 12 3 35 39 163
2014 Financial management 10 22 21 15 19 10 2 37 39 203
2014 Procurement 10 16 19 15 14 19 6 36 39 99
2014 Real property 36 36 5 9 14 0 0 72 23 22
2014 Materiel management 12 16 39 12 5 16 0 33 20 18
2014 Information management 14 14 23 12 18 13 4 35 37 113
2014 Information technology 11 21 24 15 12 14 4 39 32 2511
2014 Internal audit 7 43 21 15 7 7 0 55 23 14
2014 Other services to the public 6 17 30 6 27 11 3 27 38 34
2014 None of the above 12 23 23 8 10 15 10 46 23 160

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 35 5 4 4 1 0 87 8 75
2017 Communications or public affairs 48 26 3 18 5 0 0 74 23 68
2017 Security 45 37 9 3 7 0 0 82 10 135
2017 Science and technology 55 35 8 3 0 0 0 89 3 73
2017 Administration and operations 50 32 9 5 3 1 0 83 7 310
2017 Human resources 48 30 13 5 3 1 1 79 8 137
2017 Financial management 38 44 9 6 3 1 0 82 9 138
2017 Procurement 42 36 10 8 4 0 0 78 12 97
2017 Real property 39 53 8 0 0 0 0 92 0 25
2017 Materiel management 41 48 10 0 0 0 0 90 0 12
2017 Information management 53 37 4 5 1 0 0 90 6 79
2017 Information technology 45 38 8 5 2 1 0 84 8 1742
2017 Policy 37 36 16 11 0 0 0 73 11 19
2017 Project management 53 38 5 4 0 0 0 91 4 163
2017 Other services to the public 37 45 7 0 12 0 0 82 12 17
2017 None of the above 45 34 14 3 1 3 1 81 4 150
2014 Client contact centre 30 46 14 8 1 1 0 77 9 88
2014 Communications or public affairs 57 33 1 4 5 0 0 90 9 66
2014 Security 39 36 12 7 5 0 0 75 12 139
2014 Science and technology 40 46 7 5 2 0 0 86 7 118
2014 Administration and operations 41 40 6 9 3 1 0 82 12 372
2014 Human resources 40 44 9 4 3 0 0 84 8 163
2014 Financial management 35 45 10 7 3 0 0 81 10 203
2014 Procurement 53 34 6 3 3 1 0 88 6 99
2014 Real property 63 28 5 0 5 0 0 91 5 22
2014 Materiel management 33 49 12 6 0 0 0 83 6 18
2014 Information management 43 36 13 2 5 1 0 80 7 113
2014 Information technology 44 40 8 5 2 1 0 85 7 2510
2014 Internal audit 37 35 14 7 7 0 0 72 14 14
2014 Other services to the public 17 43 21 16 0 3 0 62 16 34
2014 None of the above 41 36 9 6 3 1 4 81 9 161
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 45 8 11 4 0 0 78 15 75
2017 Communications or public affairs 49 24 5 10 11 0 0 73 21 67
2017 Security 41 33 13 7 5 1 0 74 13 135
2017 Science and technology 34 40 12 7 5 0 1 76 12 73
2017 Administration and operations 44 32 13 5 5 0 0 76 11 309
2017 Human resources 42 37 11 4 1 1 3 82 6 137
2017 Financial management 34 37 17 5 6 0 1 71 11 139
2017 Procurement 44 35 6 5 9 0 1 80 14 98
2017 Real property 39 20 10 12 8 8 3 66 22 25
2017 Materiel management 48 25 8 8 10 0 0 73 19 12
2017 Information management 44 30 11 9 4 0 3 75 13 80
2017 Information technology 37 32 14 10 6 1 1 70 16 1748
2017 Policy 42 27 16 5 5 5 0 72 11 19
2017 Project management 50 28 11 6 4 2 0 79 10 163
2017 Other services to the public 33 57 0 0 11 0 0 89 11 18
2017 None of the above 32 36 14 9 5 2 2 71 15 150
2014 Client contact centre 25 41 20 7 6 0 1 67 12 88
2014 Communications or public affairs 54 27 7 7 5 0 0 81 12 66
2014 Security 40 28 9 12 11 1 0 68 23 139
2014 Science and technology 30 32 16 11 10 0 1 63 21 118
2014 Administration and operations 41 33 12 8 6 1 1 74 14 372
2014 Human resources 37 39 9 10 5 0 1 76 15 163
2014 Financial management 34 37 13 9 6 0 0 72 16 203
2014 Procurement 40 28 16 7 7 2 0 69 14 99
2014 Real property 40 32 4 9 9 0 5 76 19 22
2014 Materiel management 34 35 5 17 5 4 0 72 23 18
2014 Information management 38 29 15 5 12 0 0 67 18 113
2014 Information technology 34 34 16 9 5 1 0 69 15 2511
2014 Internal audit 37 43 13 0 7 0 0 80 7 14
2014 Other services to the public 19 41 19 15 6 0 0 60 21 34
2014 None of the above 37 31 13 10 6 1 1 71 16 161

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 34 13 4 4 3 0 78 8 75
2017 Communications or public affairs 56 21 4 6 9 4 0 80 16 68
2017 Security 52 27 9 4 6 1 0 81 10 135
2017 Science and technology 45 36 11 4 3 0 1 83 7 73
2017 Administration and operations 44 33 10 6 4 3 1 80 10 311
2017 Human resources 48 33 10 4 2 2 1 83 6 139
2017 Financial management 40 38 11 6 4 0 0 78 11 139
2017 Procurement 49 32 5 6 7 1 0 82 13 98
2017 Real property 49 28 11 8 0 4 0 80 8 25
2017 Materiel management 49 24 0 8 10 8 0 80 20 12
2017 Information management 44 35 11 4 4 1 2 81 8 80
2017 Information technology 45 29 12 6 4 2 1 77 11 1747
2017 Policy 47 22 11 10 11 0 0 69 20 19
2017 Project management 57 23 10 6 1 2 0 83 7 162
2017 Other services to the public 38 46 5 5 5 0 0 84 11 18
2017 None of the above 41 32 14 4 3 4 2 77 7 150
2014 Client contact centre 31 37 20 5 3 1 2 71 8 88
2014 Communications or public affairs 58 21 7 3 9 1 0 80 12 66
2014 Security 42 29 13 7 6 1 1 73 13 139
2014 Science and technology 30 35 16 7 11 2 0 66 18 118
2014 Administration and operations 49 25 12 7 5 2 1 76 12 372
2014 Human resources 39 35 12 4 6 4 0 77 11 163
2014 Financial management 38 32 14 7 6 1 1 72 14 203
2014 Procurement 50 28 9 6 6 2 0 79 12 99
2014 Real property 54 32 5 5 4 0 0 86 9 22
2014 Materiel management 40 23 22 6 5 4 0 66 12 18
2014 Information management 46 30 10 4 10 1 1 77 14 113
2014 Information technology 41 32 14 6 4 3 1 75 11 2511
2014 Internal audit 51 35 7 0 7 0 0 86 7 14
2014 Other services to the public 16 45 18 8 9 3 0 63 18 34
2014 None of the above 40 26 16 8 5 4 2 69 14 161

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 37 9 9 5 0 0 76 14 75
2017 Communications or public affairs 52 30 3 4 7 1 2 85 12 68
2017 Security 49 25 12 6 8 0 0 74 14 135
2017 Science and technology 39 38 12 7 4 0 0 77 11 73
2017 Administration and operations 43 34 10 6 5 2 1 78 11 311
2017 Human resources 51 29 11 5 2 0 1 81 7 139
2017 Financial management 32 35 15 8 8 1 0 68 17 139
2017 Procurement 42 32 12 6 7 0 1 75 13 98
2017 Real property 45 39 12 4 0 0 0 84 4 25
2017 Materiel management 49 32 8 0 10 0 0 81 10 12
2017 Information management 46 25 10 15 3 0 2 72 18 80
2017 Information technology 41 33 11 8 6 1 1 75 14 1748
2017 Policy 49 41 5 0 5 0 0 89 5 19
2017 Project management 51 29 13 3 3 1 1 81 6 163
2017 Other services to the public 54 35 0 5 5 0 0 89 11 18
2017 None of the above 39 38 13 5 3 2 1 79 7 150
2014 Client contact centre 25 46 16 6 5 1 1 73 11 88
2014 Communications or public affairs 56 26 5 1 12 0 0 82 13 66
2014 Security 37 34 10 8 9 2 0 73 17 139
2014 Science and technology 34 33 12 7 13 0 0 67 20 118
2014 Administration and operations 45 31 8 9 6 1 1 77 15 372
2014 Human resources 36 35 12 10 6 1 0 71 17 163
2014 Financial management 36 40 10 8 6 0 0 77 13 202
2014 Procurement 37 39 8 8 6 1 1 78 14 99
2014 Real property 49 37 9 0 4 0 0 86 4 22
2014 Materiel management 28 23 39 0 5 4 0 54 6 18
2014 Information management 45 31 11 3 11 0 0 76 13 113
2014 Information technology 37 35 12 9 6 1 0 73 15 2510
2014 Internal audit 44 35 7 7 7 0 0 79 14 14
2014 Other services to the public 22 43 9 20 6 0 0 65 26 34
2014 None of the above 38 30 14 9 7 2 1 69 16 161

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 66 21 5 4 3 1 0 88 7 75
2017 Communications or public affairs 84 13 0 1 2 0 0 97 3 68
2017 Security 77 14 4 3 2 0 1 91 5 135
2017 Science and technology 73 21 0 0 5 0 0 95 5 73
2017 Administration and operations 77 17 3 2 2 0 1 94 4 311
2017 Human resources 85 13 1 0 0 0 1 99 0 139
2017 Financial management 75 18 1 4 1 0 0 94 5 139
2017 Procurement 76 15 2 2 5 0 0 91 7 97
2017 Real property 88 8 0 4 0 0 0 96 4 25
2017 Materiel management 83 8 0 0 0 0 8 100 0 12
2017 Information management 77 11 3 4 2 0 3 91 6 80
2017 Information technology 74 16 4 2 3 0 1 90 5 1748
2017 Policy 89 11 0 0 0 0 0 100 0 19
2017 Project management 84 9 4 1 1 0 1 94 2 163
2017 Other services to the public 61 21 7 5 0 0 6 87 6 18
2017 None of the above 73 11 7 5 3 0 1 85 9 150
2014 Client contact centre 64 20 10 2 2 0 1 85 5 88
2014 Communications or public affairs 79 12 1 2 6 0 0 91 8 66
2014 Security 72 13 7 1 3 0 3 88 4 139
2014 Science and technology 55 22 7 6 7 0 3 80 13 118
2014 Administration and operations 80 13 2 2 3 0 1 94 4 372
2014 Human resources 79 16 4 1 0 0 0 95 1 163
2014 Financial management 74 18 3 1 3 1 1 93 3 203
2014 Procurement 78 10 2 3 5 1 1 90 8 99
2014 Real property 87 9 4 0 0 0 0 96 0 22
2014 Materiel management 84 11 6 0 0 0 0 94 0 18
2014 Information management 64 21 8 3 1 0 4 88 4 112
2014 Information technology 73 14 5 3 3 0 2 89 5 2510
2014 Internal audit 85 0 7 7 0 0 0 85 7 14
2014 Other services to the public 67 29 0 4 0 0 0 96 4 34
2014 None of the above 70 17 5 2 2 1 3 91 5 161

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 28 16 1 3 4 0 80 4 75
2017 Communications or public affairs 63 22 1 4 5 3 2 89 10 68
2017 Security 63 21 7 4 4 1 1 85 7 135
2017 Science and technology 69 13 11 3 1 0 3 85 4 73
2017 Administration and operations 47 26 7 5 5 5 4 80 12 309
2017 Human resources 71 23 2 1 2 0 1 95 3 138
2017 Financial management 43 34 6 7 7 2 1 80 15 139
2017 Procurement 55 17 7 11 7 2 0 74 19 98
2017 Real property 69 16 4 8 0 4 0 88 8 25
2017 Materiel management 50 32 0 0 19 0 0 81 19 12
2017 Information management 61 19 8 4 3 1 4 85 7 78
2017 Information technology 59 24 6 3 3 3 2 87 6 1745
2017 Policy 52 27 16 0 5 0 0 78 5 19
2017 Project management 67 18 7 1 2 2 2 89 4 163
2017 Other services to the public 67 23 0 0 5 5 0 94 6 18
2017 None of the above 43 28 9 5 5 5 5 79 11 150
2014 Client contact centre 31 34 15 8 5 6 1 71 13 88
2014 Communications or public affairs 43 25 9 1 15 3 4 73 17 66
2014 Security 55 19 10 4 4 5 2 80 9 139
2014 Science and technology 42 29 10 5 9 3 3 75 15 118
2014 Administration and operations 49 24 7 5 5 6 5 82 10 372
2014 Human resources 60 22 6 3 6 1 1 84 10 163
2014 Financial management 53 25 8 3 6 1 4 82 9 203
2014 Procurement 57 24 9 3 2 2 3 85 5 99
2014 Real property 54 23 5 14 4 0 0 77 18 22
2014 Materiel management 39 45 5 12 0 0 0 83 12 18
2014 Information management 51 27 4 7 5 2 4 82 13 113
2014 Information technology 50 26 9 4 5 4 3 81 9 2511
2014 Internal audit 65 20 7 0 0 0 7 92 0 14
2014 Other services to the public 18 31 9 0 24 8 10 60 29 33
2014 None of the above 45 25 12 1 6 5 6 78 9 161

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 35 9 3 1 0 0 87 4 75
2017 Communications or public affairs 62 20 1 5 10 1 0 84 15 68
2017 Security 62 21 8 3 6 1 0 83 9 135
2017 Science and technology 60 25 8 4 3 0 0 85 7 73
2017 Administration and operations 56 26 7 5 3 2 1 84 8 310
2017 Human resources 66 23 5 2 3 1 1 91 5 138
2017 Financial management 50 30 11 6 4 1 0 80 9 139
2017 Procurement 55 22 13 4 5 1 0 77 9 98
2017 Real property 80 0 8 8 0 4 0 83 9 24
2017 Materiel management 50 32 0 0 19 0 0 81 19 12
2017 Information management 60 23 8 4 4 0 2 85 8 80
2017 Information technology 57 27 8 4 3 1 1 85 6 1747
2017 Policy 42 43 5 5 5 0 0 85 10 19
2017 Project management 65 24 7 2 1 1 0 90 3 163
2017 Other services to the public 60 23 12 5 0 0 0 83 5 18
2017 None of the above 55 28 10 4 1 1 2 85 5 150

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 26 16 4 1 0 0 79 5 75
2017 Communications or public affairs 66 17 1 6 9 1 0 84 15 68
2017 Security 61 16 12 4 5 1 0 79 9 135
2017 Science and technology 58 26 8 5 3 0 0 84 8 73
2017 Administration and operations 58 20 11 5 4 1 0 79 10 309
2017 Human resources 62 23 10 2 2 1 1 86 4 137
2017 Financial management 52 25 14 5 3 2 0 78 8 139
2017 Procurement 57 19 11 5 6 1 0 78 11 98
2017 Real property 65 20 11 4 0 0 0 85 4 25
2017 Materiel management 65 17 0 0 19 0 0 81 19 12
2017 Information management 62 18 10 3 4 1 2 83 6 80
2017 Information technology 54 25 12 4 3 2 0 81 7 1748
2017 Policy 47 27 21 0 5 0 0 74 5 19
2017 Project management 65 22 8 2 1 1 0 88 4 163
2017 Other services to the public 60 35 5 0 0 0 0 95 0 18
2017 None of the above 59 21 13 2 3 2 1 81 5 150

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 29 13 7 3 0 0 78 9 75
2017 Communications or public affairs 57 21 4 6 10 1 0 79 17 68
2017 Security 55 21 13 4 5 1 0 77 10 135
2017 Science and technology 54 28 9 4 5 0 0 81 9 73
2017 Administration and operations 55 26 9 5 4 1 0 81 9 310
2017 Human resources 61 24 8 3 4 0 1 85 7 138
2017 Financial management 47 28 10 6 7 1 0 76 13 139
2017 Procurement 55 24 8 6 6 0 0 80 12 98
2017 Real property 53 28 15 0 4 0 0 81 4 25
2017 Materiel management 33 41 0 0 26 0 0 74 26 12
2017 Information management 56 25 7 8 3 0 2 82 10 80
2017 Information technology 50 27 12 7 4 0 0 77 11 1747
2017 Policy 42 21 26 5 5 0 0 64 11 19
2017 Project management 63 20 11 3 2 1 0 84 5 162
2017 Other services to the public 54 35 0 11 0 0 0 89 11 18
2017 None of the above 52 27 12 5 2 1 1 80 7 148
2014 Client contact centre 38 36 14 8 3 0 1 74 11 88
2014 Communications or public affairs 61 20 6 6 8 0 0 81 14 66
2014 Security 50 23 5 15 7 1 0 73 22 139
2014 Science and technology 41 29 12 7 10 1 0 71 17 118
2014 Administration and operations 52 26 10 8 5 1 0 78 12 372
2014 Human resources 51 23 13 5 8 0 0 74 13 163
2014 Financial management 44 33 9 6 7 0 0 77 13 202
2014 Procurement 56 24 7 8 5 1 0 80 13 99
2014 Real property 50 37 9 5 0 0 0 86 5 22
2014 Materiel management 34 45 11 5 5 0 0 79 10 18
2014 Information management 55 24 10 3 8 0 0 80 11 113
2014 Information technology 46 30 11 7 5 1 0 76 12 2509
2014 Internal audit 44 42 7 0 7 0 0 86 7 14
2014 Other services to the public 22 54 15 0 9 0 0 76 9 34
2014 None of the above 44 28 15 6 4 2 1 74 10 161
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 30 23 13 0 0 0 63 13 13
2017 Communications or public affairs 30 33 22 4 5 0 5 67 10 23
2017 Security 25 25 28 4 2 4 12 59 7 48
2017 Science and technology 11 47 6 12 6 0 18 71 22 17
2017 Administration and operations 26 29 19 11 1 4 10 63 15 79
2017 Human resources 26 44 10 5 0 11 5 83 6 35
2017 Financial management 18 27 16 18 7 7 7 52 29 56
2017 Procurement 18 37 22 8 4 4 7 62 13 27
2017 Information management 24 44 20 4 8 0 0 68 12 25
2017 Information technology 22 33 19 7 5 5 7 63 14 493
2017 Project management 25 23 24 8 2 6 13 59 12 64
2017 None of the above 19 40 16 10 0 3 12 70 11 32
2014 Client contact centre 9 28 35 18 9 0 0 37 28 11
2014 Communications or public affairs 18 29 14 23 5 5 5 52 32 21
2014 Security 18 27 29 4 13 2 7 49 19 45
2014 Science and technology 11 32 25 14 14 4 0 44 30 28
2014 Administration and operations 29 35 15 10 7 1 3 66 17 73
2014 Human resources 21 39 14 12 10 0 5 63 23 42
2014 Financial management 20 28 20 10 5 7 10 58 19 68
2014 Procurement 23 34 16 10 3 7 7 66 15 30
2014 Information management 37 32 10 12 10 0 0 68 22 32
2014 Information technology 22 32 20 9 7 4 6 60 18 737
2014 None of the above 16 23 21 14 2 7 17 51 22 43

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 29 20 5 4 15 0 66 10 75
2017 Communications or public affairs 29 33 8 9 10 11 0 70 22 68
2017 Security 21 26 21 9 10 13 1 54 22 135
2017 Science and technology 12 33 23 5 10 13 4 54 19 73
2017 Administration and operations 31 31 18 10 4 7 0 67 15 311
2017 Human resources 24 37 15 9 4 10 1 69 15 139
2017 Financial management 26 27 20 13 6 8 0 58 20 139
2017 Procurement 28 34 15 9 7 6 0 66 18 98
2017 Real property 33 32 7 4 4 20 0 81 10 25
2017 Materiel management 0 40 8 17 8 26 0 55 34 12
2017 Information management 30 20 22 11 10 8 0 54 23 80
2017 Information technology 17 25 23 10 8 16 0 51 21 1748
2017 Policy 21 43 20 0 5 11 0 71 6 19
2017 Project management 34 25 17 8 3 11 1 67 13 163
2017 Other services to the public 22 40 11 5 16 7 0 66 23 18
2017 None of the above 21 23 25 11 6 13 0 51 21 150
2014 Client contact centre 14 27 26 15 7 10 0 46 25 88
2014 Communications or public affairs 22 25 21 12 7 14 0 54 22 66
2014 Security 23 28 23 8 9 9 0 55 19 139
2014 Science and technology 9 31 25 12 12 10 0 46 27 118
2014 Administration and operations 29 31 15 7 5 12 1 69 15 372
2014 Human resources 14 30 25 13 11 7 0 48 25 163
2014 Financial management 17 39 23 7 6 7 0 61 14 203
2014 Procurement 22 37 19 12 4 6 0 63 17 99
2014 Real property 31 37 18 5 9 0 0 68 14 22
2014 Materiel management 17 35 21 0 6 22 0 66 7 18
2014 Information management 26 28 23 5 11 6 0 58 18 113
2014 Information technology 18 29 22 9 8 14 0 55 19 2510
2014 Internal audit 22 43 28 0 7 0 0 65 7 14
2014 Other services to the public 17 36 18 8 9 11 0 60 20 34
2014 None of the above 21 24 27 10 7 11 1 50 19 161

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 28 24 12 6 7 0 55 20 75
2017 Communications or public affairs 30 33 7 16 10 4 0 65 27 68
2017 Security 18 27 18 19 14 3 1 47 35 135
2017 Science and technology 10 26 23 16 20 3 3 38 38 73
2017 Administration and operations 28 29 18 14 7 3 0 59 22 311
2017 Human resources 23 38 18 10 6 4 1 65 16 138
2017 Financial management 19 29 27 20 5 1 0 48 25 139
2017 Procurement 25 36 13 13 9 3 0 63 23 98
2017 Real property 18 28 23 20 12 0 0 45 32 25
2017 Materiel management 8 32 27 0 25 8 0 44 27 12
2017 Information management 20 20 22 21 17 0 0 40 38 80
2017 Information technology 13 22 23 20 19 3 0 36 40 1749
2017 Policy 10 49 36 5 0 0 0 58 5 19
2017 Project management 25 26 21 16 12 1 0 51 28 163
2017 Other services to the public 24 53 0 0 22 0 0 78 22 18
2017 None of the above 16 27 22 16 16 4 0 45 33 150
2014 Client contact centre 11 22 39 14 9 4 0 35 25 88
2014 Communications or public affairs 21 29 10 29 9 2 0 51 39 65
2014 Security 11 30 17 16 22 3 0 43 39 139
2014 Science and technology 9 21 25 18 22 4 0 32 41 118
2014 Administration and operations 24 33 15 14 10 4 0 59 25 372
2014 Human resources 12 29 23 24 11 2 0 41 36 163
2014 Financial management 17 33 24 15 8 4 0 52 23 203
2014 Procurement 18 26 23 17 13 3 0 45 31 99
2014 Real property 27 41 18 5 9 0 0 68 14 22
2014 Materiel management 17 23 28 22 10 0 0 40 32 18
2014 Information management 18 22 26 19 15 2 0 40 34 113
2014 Information technology 11 23 22 21 19 4 0 35 41 2511
2014 Internal audit 22 29 35 7 7 0 0 51 14 14
2014 Other services to the public 15 37 22 3 14 9 0 57 19 34
2014 None of the above 14 24 24 21 13 3 1 40 35 161

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 17 30 13 7 13 0 43 23 75
2017 Communications or public affairs 10 29 14 25 13 8 0 43 42 68
2017 Security 10 27 21 16 17 7 1 41 36 135
2017 Science and technology 8 20 27 16 20 8 3 31 39 73
2017 Administration and operations 22 28 19 15 11 5 0 52 28 309
2017 Human resources 13 39 22 14 5 7 1 56 20 139
2017 Financial management 13 25 27 26 4 5 0 40 31 139
2017 Procurement 20 29 21 13 11 5 0 52 26 97
2017 Real property 11 12 24 27 12 14 0 27 45 25
2017 Materiel management 0 25 17 8 24 26 0 34 44 12
2017 Information management 16 16 23 24 21 0 0 32 45 80
2017 Information technology 9 20 23 20 22 7 0 30 45 1743
2017 Policy 10 31 37 17 5 0 0 41 22 19
2017 Project management 18 21 24 15 17 5 0 42 34 163
2017 Other services to the public 26 34 11 0 23 6 0 64 25 17
2017 None of the above 12 20 20 17 20 11 0 36 42 150
2014 Client contact centre 10 22 34 18 12 5 0 34 31 88
2014 Communications or public affairs 11 22 16 26 21 3 0 35 49 66
2014 Security 6 21 22 21 24 6 0 29 47 139
2014 Science and technology 4 21 26 19 25 5 0 26 46 118
2014 Administration and operations 18 25 19 18 13 7 0 46 34 371
2014 Human resources 7 24 25 23 14 7 0 34 39 163
2014 Financial management 11 24 28 21 9 9 0 37 32 203
2014 Procurement 12 24 22 20 16 6 0 38 38 99
2014 Real property 22 41 19 9 9 0 0 63 18 22
2014 Materiel management 11 23 16 16 16 17 0 41 39 18
2014 Information management 11 26 24 15 18 6 0 40 35 113
2014 Information technology 7 18 23 24 23 6 0 26 50 2508
2014 Internal audit 22 21 43 7 7 0 0 43 14 14
2014 Other services to the public 8 24 30 6 17 15 0 37 27 34
2014 None of the above 8 19 24 25 16 7 1 29 44 160

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 15 25 16 9 12 0 43 28 75
2017 Communications or public affairs 26 33 10 15 13 3 0 61 29 68
2017 Security 13 30 15 14 19 7 2 47 36 134
2017 Science and technology 9 25 20 19 17 8 1 38 40 73
2017 Administration and operations 23 32 14 15 12 4 0 58 28 311
2017 Human resources 21 39 18 10 5 6 1 64 16 139
2017 Financial management 14 30 17 26 9 5 0 45 37 139
2017 Procurement 22 26 21 11 15 5 0 51 28 98
2017 Real property 11 32 11 12 20 14 0 50 37 25
2017 Materiel management 8 24 25 0 34 8 0 36 37 12
2017 Information management 20 19 21 13 20 7 0 42 36 80
2017 Information technology 13 21 19 18 21 8 0 37 43 1746
2017 Policy 17 41 11 11 5 15 0 68 19 19
2017 Project management 24 24 14 18 17 4 0 50 36 163
2017 Other services to the public 31 17 17 6 23 6 0 51 31 17
2017 None of the above 14 23 20 10 21 11 0 42 35 150
2014 Client contact centre 11 27 24 16 14 6 1 41 32 88
2014 Communications or public affairs 13 32 12 18 15 10 0 50 37 66
2014 Security 10 19 16 20 24 11 0 33 49 139
2014 Science and technology 5 15 25 21 25 9 0 23 50 118
2014 Administration and operations 19 28 18 12 13 9 1 52 28 371
2014 Human resources 7 28 23 19 14 9 0 39 36 162
2014 Financial management 13 29 22 15 13 8 0 46 30 203
2014 Procurement 18 21 17 18 19 6 0 42 39 99
2014 Real property 31 27 28 5 9 0 0 58 14 22
2014 Materiel management 11 29 16 22 12 10 0 45 37 18
2014 Information management 19 15 20 15 25 6 0 37 42 113
2014 Information technology 9 20 20 18 24 10 0 32 46 2509
2014 Internal audit 22 22 35 15 7 0 0 44 21 14
2014 Other services to the public 8 21 28 10 20 12 0 34 34 33
2014 None of the above 14 18 21 23 15 8 1 35 42 161

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 26 19 20 5 7 0 53 27 75
2017 Communications or public affairs 14 22 26 18 17 3 0 37 36 67
2017 Security 14 27 18 18 19 4 1 43 38 135
2017 Science and technology 7 20 34 16 18 4 1 28 36 73
2017 Administration and operations 21 26 16 19 14 4 0 49 34 311
2017 Human resources 18 33 23 14 8 3 1 54 22 139
2017 Financial management 13 29 24 21 12 1 0 43 33 139
2017 Procurement 20 29 16 17 15 3 0 50 33 98
2017 Real property 4 42 11 28 12 4 0 47 41 25
2017 Materiel management 8 41 8 10 32 0 0 49 43 12
2017 Information management 19 20 18 20 17 7 0 41 40 80
2017 Information technology 10 25 19 22 20 4 0 37 44 1747
2017 Policy 6 53 16 15 11 0 0 58 25 19
2017 Project management 18 24 17 21 17 3 1 43 39 163
2017 Other services to the public 26 34 22 0 18 0 0 60 18 17
2017 None of the above 12 22 22 18 18 8 0 37 39 150
2014 Client contact centre 12 25 25 20 14 3 1 39 35 88
2014 Communications or public affairs 9 25 11 27 24 3 1 36 53 66
2014 Security 7 22 21 22 24 4 0 30 48 139
2014 Science and technology 3 24 24 27 19 3 0 28 47 118
2014 Administration and operations 19 23 16 24 14 3 0 44 40 371
2014 Human resources 7 24 21 26 20 2 0 31 47 163
2014 Financial management 10 31 20 20 16 3 0 42 37 203
2014 Procurement 15 21 14 25 22 2 0 37 48 99
2014 Real property 27 37 5 5 23 4 0 67 28 22
2014 Materiel management 11 28 34 5 22 0 0 39 27 18
2014 Information management 13 28 22 16 19 3 0 42 36 112
2014 Information technology 8 23 20 23 23 4 0 32 47 2509
2014 Internal audit 22 15 42 0 21 0 0 36 21 14
2014 Other services to the public 11 37 17 3 23 9 0 53 29 34
2014 None of the above 11 22 17 23 22 3 2 35 47 161
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 39 21 7 3 3 0 69 9 75
2017 Communications or public affairs 17 46 19 9 8 1 0 64 17 68
2017 Security 18 36 19 14 10 3 0 56 25 135
2017 Science and technology 11 40 24 12 11 1 1 52 23 73
2017 Administration and operations 24 39 16 14 5 2 0 64 20 311
2017 Human resources 26 46 17 6 1 3 1 75 7 138
2017 Financial management 19 44 21 10 6 1 0 63 16 139
2017 Procurement 22 46 16 9 7 0 0 67 16 98
2017 Real property 15 50 19 8 8 0 0 65 16 25
2017 Materiel management 0 41 42 8 8 0 0 41 17 12
2017 Information management 23 34 21 9 13 0 0 57 22 79
2017 Information technology 14 34 23 16 12 1 0 49 28 1748
2017 Policy 32 26 37 0 5 0 0 57 5 19
2017 Project management 30 32 19 12 5 1 1 64 17 162
2017 Other services to the public 25 38 16 10 12 0 0 62 22 18
2017 None of the above 17 29 34 11 8 1 1 46 19 150
2014 Client contact centre 17 37 25 14 5 1 1 55 19 88
2014 Communications or public affairs 34 36 10 14 6 0 0 70 20 66
2014 Security 19 32 18 15 15 1 0 51 30 139
2014 Science and technology 7 36 22 21 13 1 0 44 34 118
2014 Administration and operations 31 37 14 11 7 1 0 68 18 372
2014 Human resources 12 47 21 13 7 0 0 59 20 163
2014 Financial management 23 42 18 8 7 1 0 66 15 203
2014 Procurement 23 39 16 6 10 6 0 66 17 99
2014 Real property 40 51 0 9 0 0 0 91 9 22
2014 Materiel management 17 33 28 6 6 10 0 56 13 18
2014 Information management 27 39 14 10 10 0 0 66 20 113
2014 Information technology 16 36 21 14 11 2 0 53 25 2510
2014 Internal audit 36 36 15 13 0 0 0 72 13 14
2014 Other services to the public 27 41 24 0 3 6 0 72 3 34
2014 None of the above 19 29 26 17 7 2 1 49 24 161

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 44 12 4 4 11 0 78 9 74
2017 Communications or public affairs 39 35 13 9 0 5 0 78 9 68
2017 Security 34 37 18 4 4 3 0 73 8 135
2017 Science and technology 22 48 16 5 3 5 1 74 9 73
2017 Administration and operations 33 40 15 5 2 4 1 77 8 311
2017 Human resources 30 45 12 4 1 6 2 81 6 136
2017 Financial management 21 51 20 2 1 4 1 76 4 139
2017 Procurement 30 44 12 5 6 3 0 76 12 98
2017 Real property 19 38 28 0 8 8 0 61 9 25
2017 Materiel management 24 25 24 19 0 8 0 54 20 12
2017 Information management 39 32 18 4 5 3 1 73 9 80
2017 Information technology 26 41 18 6 4 5 0 70 10 1744
2017 Policy 40 21 28 5 0 6 0 65 6 19
2017 Project management 35 39 18 4 1 2 1 76 5 162
2017 Other services to the public 40 37 5 11 0 7 0 83 11 18
2017 None of the above 22 35 26 1 2 14 0 66 4 148
2014 Client contact centre 19 40 20 6 2 12 1 68 9 88
2014 Communications or public affairs 34 39 13 8 0 5 1 78 8 65
2014 Security 23 38 13 10 4 10 1 69 16 139
2014 Science and technology 18 45 23 4 6 2 3 66 11 118
2014 Administration and operations 27 38 17 5 2 10 1 73 8 370
2014 Human resources 15 41 26 6 3 8 1 62 10 163
2014 Financial management 23 44 17 6 2 7 1 72 9 203
2014 Procurement 36 43 9 2 4 5 1 84 6 99
2014 Real property 27 36 28 5 5 0 0 63 9 22
2014 Materiel management 17 67 12 0 5 0 0 83 5 18
2014 Information management 28 41 9 5 7 10 0 77 13 113
2014 Information technology 27 41 17 6 3 5 1 73 10 2510
2014 Internal audit 35 29 35 0 0 0 0 65 0 14
2014 Other services to the public 18 53 17 3 9 0 0 70 12 34
2014 None of the above 23 39 20 4 1 10 3 71 6 161

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 38 11 14 6 3 0 69 20 75
2017 Communications or public affairs 40 35 3 8 12 2 0 77 20 68
2017 Security 28 39 13 10 4 5 0 71 15 134
2017 Science and technology 12 42 19 8 11 5 3 59 21 73
2017 Administration and operations 36 33 12 9 5 3 1 73 15 311
2017 Human resources 40 39 10 1 5 2 3 83 7 138
2017 Financial management 26 39 18 11 4 1 2 67 15 139
2017 Procurement 29 36 20 4 6 4 1 69 11 98
2017 Real property 19 43 4 19 8 6 0 67 29 25
2017 Materiel management 24 33 17 16 10 0 0 57 26 12
2017 Information management 35 32 11 11 7 3 0 69 19 80
2017 Information technology 27 36 15 10 6 5 1 67 17 1746
2017 Policy 42 31 21 0 0 0 6 78 0 19
2017 Project management 40 26 14 10 3 5 1 71 14 162
2017 Other services to the public 51 33 5 5 5 0 0 84 11 18
2017 None of the above 26 33 20 8 5 4 3 64 14 150
2014 Client contact centre 24 38 14 12 6 5 1 66 19 88
2014 Communications or public affairs 36 35 5 12 11 1 0 72 23 66
2014 Security 23 31 18 15 7 4 1 58 23 138
2014 Science and technology 22 36 15 16 8 2 1 60 24 117
2014 Administration and operations 30 34 11 13 4 5 2 69 19 372
2014 Human resources 29 40 10 8 7 4 1 73 16 163
2014 Financial management 20 34 12 21 8 3 2 56 30 203
2014 Procurement 38 37 8 8 5 4 0 78 13 99
2014 Real property 27 49 9 10 5 0 0 77 14 22
2014 Materiel management 17 49 16 0 6 12 0 76 7 18
2014 Information management 26 38 14 4 14 3 1 66 19 112
2014 Information technology 25 36 16 11 7 5 1 65 19 2507
2014 Internal audit 43 22 21 15 0 0 0 65 15 14
2014 Other services to the public 14 43 18 10 6 9 0 63 18 34
2014 None of the above 21 35 14 13 7 5 5 63 22 161

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 21 21 13 8 8 2 54 23 75
2017 Communications or public affairs 29 37 16 9 6 5 0 68 15 68
2017 Security 15 31 28 11 7 6 1 50 20 135
2017 Science and technology 13 31 26 13 8 5 4 48 24 73
2017 Administration and operations 29 25 16 13 6 10 1 61 22 311
2017 Human resources 29 35 17 7 3 6 4 70 11 138
2017 Financial management 25 39 17 14 2 2 1 66 16 139
2017 Procurement 22 44 21 5 4 2 1 69 9 98
2017 Real property 8 35 16 18 4 20 0 54 27 25
2017 Materiel management 8 32 17 0 19 25 0 53 25 12
2017 Information management 22 20 25 12 11 8 1 47 26 80
2017 Information technology 17 31 23 13 8 7 1 52 23 1748
2017 Policy 28 26 31 5 0 5 6 60 6 19
2017 Project management 25 26 25 9 6 6 2 56 16 162
2017 Other services to the public 22 39 21 5 12 0 0 62 17 18
2017 None of the above 17 26 24 12 3 10 7 52 18 150
2014 Client contact centre 10 26 33 14 6 10 1 41 22 88
2014 Communications or public affairs 18 27 23 15 15 1 0 46 31 66
2014 Security 14 19 27 17 10 11 2 38 31 139
2014 Science and technology 11 23 29 14 13 9 1 38 30 118
2014 Administration and operations 17 20 24 17 10 11 2 42 31 371
2014 Human resources 10 30 22 21 8 8 1 44 31 163
2014 Financial management 10 20 26 20 14 7 3 33 38 203
2014 Procurement 17 24 35 11 6 6 0 44 18 99
2014 Real property 14 27 32 14 10 0 4 42 24 22
2014 Materiel management 12 21 45 6 5 12 0 37 13 18
2014 Information management 13 26 19 12 19 10 1 44 35 112
2014 Information technology 11 28 26 13 11 9 2 43 27 2509
2014 Internal audit 28 36 28 0 7 0 0 65 7 14
2014 Other services to the public 14 32 25 8 15 5 0 48 25 34
2014 None of the above 15 17 27 14 9 12 7 38 28 161

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 17 18 10 12 13 3 51 27 75
2017 Communications or public affairs 20 18 19 7 21 9 5 45 33 68
2017 Security 16 25 15 8 16 17 2 51 30 134
2017 Science and technology 5 32 24 13 9 12 4 44 27 73
2017 Administration and operations 21 22 19 9 15 10 4 50 28 311
2017 Human resources 22 20 16 14 14 9 5 49 32 138
2017 Financial management 13 15 26 15 19 9 3 32 39 139
2017 Procurement 20 34 17 7 14 7 0 59 23 97
2017 Real property 8 20 24 12 7 26 4 39 27 25
2017 Materiel management 8 33 17 0 26 17 0 49 31 12
2017 Information management 23 14 29 3 18 9 4 42 24 79
2017 Information technology 15 22 21 14 13 13 2 44 31 1745
2017 Policy 15 16 11 21 10 21 6 43 43 19
2017 Project management 22 21 20 9 12 12 4 52 25 162
2017 Other services to the public 22 45 10 5 5 12 0 76 12 18
2017 None of the above 16 19 23 14 9 14 5 43 29 150
2014 Client contact centre 7 20 29 14 13 15 2 32 32 88
2014 Communications or public affairs 18 12 12 21 19 17 0 36 49 66
2014 Security 9 15 25 17 18 14 2 28 42 139
2014 Science and technology 9 21 18 16 23 8 4 34 45 117
2014 Administration and operations 16 22 20 14 15 9 5 44 34 372
2014 Human resources 8 21 24 15 16 11 4 35 37 163
2014 Financial management 11 20 19 16 13 15 7 39 37 203
2014 Procurement 16 19 22 13 18 8 4 40 35 99
2014 Real property 27 32 14 19 0 5 4 64 21 22
2014 Materiel management 12 21 40 5 6 12 5 39 13 18
2014 Information management 20 18 14 19 20 7 3 42 42 113
2014 Information technology 12 23 20 14 15 14 2 42 34 2509
2014 Internal audit 22 7 22 6 7 29 7 46 20 14
2014 Other services to the public 11 15 27 8 21 11 6 32 36 34
2014 None of the above 16 20 22 11 14 13 4 43 30 161

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 32 12 5 3 0 9 79 8 75
2017 Communications or public affairs 54 20 11 9 6 0 0 74 15 68
2017 Security 51 32 5 5 1 2 4 88 6 134
2017 Science and technology 40 37 12 8 4 0 0 76 12 72
2017 Administration and operations 52 25 9 8 3 2 1 80 11 310
2017 Human resources 54 31 7 5 1 2 1 87 6 138
2017 Financial management 39 29 11 14 2 3 2 72 17 139
2017 Procurement 65 21 3 4 4 2 1 89 8 98
2017 Real property 37 32 4 12 8 8 0 74 21 25
2017 Materiel management 41 7 27 0 8 0 17 58 10 12
2017 Information management 56 22 9 5 4 2 3 82 9 80
2017 Information technology 46 28 12 6 3 2 2 77 10 1744
2017 Policy 54 20 22 4 0 0 0 74 4 19
2017 Project management 55 23 10 6 3 0 2 80 9 163
2017 Other services to the public 46 32 5 5 0 0 12 88 6 18
2017 None of the above 46 23 11 7 5 1 7 76 13 149
2014 Client contact centre 34 31 13 8 7 5 2 70 16 88
2014 Communications or public affairs 50 25 6 6 7 4 2 79 14 66
2014 Security 44 27 15 4 4 1 3 76 8 139
2014 Science and technology 31 27 17 17 3 2 3 61 21 118
2014 Administration and operations 51 26 9 8 2 0 4 80 11 370
2014 Human resources 44 37 7 5 4 1 2 83 9 163
2014 Financial management 43 31 9 11 4 0 2 75 16 203
2014 Procurement 59 25 6 1 4 3 2 88 5 99
2014 Real property 49 32 14 5 0 0 0 81 5 22
2014 Materiel management 44 27 12 17 0 0 0 71 17 18
2014 Information management 42 29 15 3 4 3 3 75 8 113
2014 Information technology 48 26 12 6 3 2 3 77 10 2510
2014 Internal audit 57 29 7 0 6 0 0 87 6 14
2014 Other services to the public 51 28 13 0 3 0 6 84 3 34
2014 None of the above 46 27 10 4 3 5 6 81 7 161

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 29 13 3 3 5 6 79 6 75
2017 Communications or public affairs 59 18 9 1 1 9 1 86 3 68
2017 Security 55 20 10 5 1 6 3 83 7 133
2017 Science and technology 36 30 13 5 4 5 5 75 10 73
2017 Administration and operations 61 24 6 3 0 3 3 90 3 311
2017 Human resources 60 27 5 1 0 4 3 94 2 139
2017 Financial management 56 32 6 1 0 3 1 93 1 138
2017 Procurement 63 26 4 3 4 0 0 89 7 98
2017 Real property 53 24 4 4 0 16 0 91 5 25
2017 Materiel management 66 0 17 0 0 10 7 80 0 12
2017 Information management 55 24 7 3 3 8 1 86 6 80
2017 Information technology 48 25 12 4 3 6 3 79 8 1743
2017 Policy 59 20 16 0 0 5 0 83 0 19
2017 Project management 57 21 12 2 1 5 2 84 4 163
2017 Other services to the public 57 15 6 5 5 0 12 81 12 18
2017 None of the above 47 24 13 5 1 4 6 79 7 150
2014 Client contact centre 38 31 15 6 3 6 1 74 10 88
2014 Communications or public affairs 62 19 3 3 1 7 4 92 5 66
2014 Security 47 20 13 2 6 5 7 76 9 139
2014 Science and technology 28 35 12 9 3 6 8 73 14 118
2014 Administration and operations 58 21 9 3 2 4 3 85 6 370
2014 Human resources 54 29 5 5 1 5 1 89 6 163
2014 Financial management 49 33 8 4 2 4 1 87 6 202
2014 Procurement 66 18 4 0 2 7 3 93 2 100
2014 Real property 63 28 5 0 4 0 0 91 4 22
2014 Materiel management 39 23 5 11 6 10 6 74 20 18
2014 Information management 43 28 15 1 3 5 5 79 4 112
2014 Information technology 44 23 15 3 3 8 5 76 7 2511
2014 Internal audit 65 15 13 0 0 7 0 86 0 14
2014 Other services to the public 48 27 12 3 3 7 0 80 7 34
2014 None of the above 47 25 11 5 2 8 3 81 7 161

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 23 26 11 8 4 2 51 21 75
2017 Communications or public affairs 27 27 18 10 13 4 0 57 25 68
2017 Security 28 29 13 16 11 4 1 59 28 134
2017 Science and technology 17 27 27 15 12 1 0 45 28 72
2017 Administration and operations 29 32 17 11 6 4 1 64 18 310
2017 Human resources 27 38 14 10 5 5 1 69 16 138
2017 Financial management 21 34 22 11 9 3 0 57 20 138
2017 Procurement 28 36 10 16 9 1 0 65 25 98
2017 Real property 15 41 16 8 12 8 0 62 21 25
2017 Materiel management 24 0 33 8 26 8 0 27 37 12
2017 Information management 21 21 19 17 16 4 1 45 35 80
2017 Information technology 14 27 22 17 17 3 0 42 36 1749
2017 Policy 11 48 5 15 16 5 0 62 32 19
2017 Project management 20 29 21 13 13 2 0 51 27 163
2017 Other services to the public 12 40 21 11 17 0 0 51 28 18
2017 None of the above 17 23 22 13 18 7 1 44 33 150
2014 Client contact centre 14 29 19 23 10 5 2 46 34 88
2014 Communications or public affairs 15 40 9 17 14 3 1 58 33 65
2014 Security 9 25 19 17 26 3 0 36 44 139
2014 Science and technology 5 19 26 17 30 2 2 25 49 117
2014 Administration and operations 20 28 14 17 14 6 1 51 33 371
2014 Human resources 13 30 25 20 10 3 0 44 30 163
2014 Financial management 12 37 16 18 14 2 0 51 33 203
2014 Procurement 20 31 14 14 17 3 1 53 32 99
2014 Real property 31 41 23 0 4 0 0 72 4 22
2014 Materiel management 22 28 11 22 12 6 0 53 35 18
2014 Information management 18 24 17 20 18 3 0 44 39 113
2014 Information technology 9 20 20 22 24 3 0 31 48 2509
2014 Internal audit 44 36 21 0 0 0 0 79 0 14
2014 Other services to the public 19 12 32 13 18 6 0 33 33 34
2014 None of the above 13 23 19 22 17 4 2 38 41 161

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 25 14 21 11 3 4 52 34 74
2017 Communications or public affairs 30 19 9 10 26 5 2 52 39 67
2017 Security 24 25 11 17 20 2 1 50 39 134
2017 Science and technology 13 31 24 7 21 1 3 46 29 73
2017 Administration and operations 23 30 14 13 14 3 2 56 29 311
2017 Human resources 23 32 13 14 10 6 2 60 26 139
2017 Financial management 18 29 14 13 23 1 2 48 37 138
2017 Procurement 31 25 18 11 15 0 0 56 26 98
2017 Real property 23 36 14 16 11 0 0 59 27 25
2017 Materiel management 24 17 17 16 17 8 0 45 37 12
2017 Information management 21 18 16 11 30 2 3 40 43 80
2017 Information technology 16 25 15 17 23 2 1 43 41 1747
2017 Policy 17 36 16 15 11 5 0 56 27 19
2017 Project management 22 25 15 16 19 2 1 49 36 163
2017 Other services to the public 22 16 28 11 17 0 5 41 29 18
2017 None of the above 20 17 15 11 27 6 3 41 42 150
2014 Client contact centre 12 15 17 22 23 8 2 30 50 88
2014 Communications or public affairs 15 15 8 17 40 4 1 32 60 66
2014 Security 14 17 14 16 33 4 1 33 52 139
2014 Science and technology 7 15 13 31 31 1 3 22 64 118
2014 Administration and operations 14 21 12 19 25 6 3 38 48 371
2014 Human resources 13 23 17 22 22 1 2 37 46 163
2014 Financial management 15 21 15 20 20 5 3 39 44 203
2014 Procurement 13 18 12 15 33 6 2 34 52 99
2014 Real property 27 32 23 5 9 0 4 62 14 22
2014 Materiel management 17 29 16 16 17 6 0 48 35 18
2014 Information management 14 13 15 23 31 2 2 29 56 113
2014 Information technology 9 21 17 18 31 3 1 32 51 2511
2014 Internal audit 37 22 20 7 14 0 0 59 21 14
2014 Other services to the public 8 19 26 12 29 3 3 29 44 34
2014 None of the above 11 18 17 18 28 5 2 32 50 161

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 24 31 9 1 8 2 54 11 75
2017 Communications or public affairs 25 36 15 11 10 3 0 62 22 68
2017 Security 20 42 19 7 7 5 0 66 14 133
2017 Science and technology 15 38 23 12 9 4 0 54 22 73
2017 Administration and operations 24 34 24 8 6 3 0 60 15 310
2017 Human resources 25 43 18 6 4 4 1 71 10 139
2017 Financial management 14 34 24 16 7 5 0 51 24 139
2017 Procurement 28 37 23 5 4 3 0 67 9 98
2017 Real property 19 16 41 12 8 4 0 37 20 25
2017 Materiel management 16 32 17 19 0 17 0 58 22 12
2017 Information management 27 33 23 6 7 4 0 63 14 80
2017 Information technology 15 32 26 13 8 6 0 50 23 1748
2017 Policy 23 45 22 0 5 5 0 72 6 19
2017 Project management 25 30 26 11 5 3 0 57 16 163
2017 Other services to the public 12 61 10 5 12 0 0 73 17 18
2017 None of the above 18 23 28 6 14 8 3 46 23 150

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 29 23 5 1 7 1 67 7 75
2017 Communications or public affairs 41 27 17 5 7 4 0 70 12 68
2017 Security 35 33 15 7 3 6 1 73 11 134
2017 Science and technology 22 43 12 3 5 15 0 77 9 73
2017 Administration and operations 37 31 16 7 2 5 1 73 10 309
2017 Human resources 36 37 13 4 4 6 1 78 8 139
2017 Financial management 30 34 22 8 1 5 0 68 10 139
2017 Procurement 38 38 17 3 4 0 0 76 6 98
2017 Real property 26 39 20 0 0 16 0 77 0 25
2017 Materiel management 41 8 24 10 8 0 8 54 20 12
2017 Information management 34 24 18 7 9 9 0 63 17 80
2017 Information technology 28 31 23 4 3 9 1 66 8 1744
2017 Policy 42 31 27 0 0 0 0 73 0 19
2017 Project management 39 28 18 3 2 7 2 74 5 161
2017 Other services to the public 22 50 11 0 10 7 0 78 11 18
2017 None of the above 27 30 24 4 4 9 3 64 8 150
2014 Client contact centre 27 35 24 3 1 10 0 68 5 88
2014 Communications or public affairs 38 31 17 2 4 8 0 75 7 65
2014 Security 35 27 22 2 1 11 1 70 4 139
2014 Science and technology 27 36 24 5 2 5 1 68 7 118
2014 Administration and operations 36 32 14 4 3 11 1 77 8 372
2014 Human resources 22 38 18 8 6 7 1 66 15 163
2014 Financial management 27 42 12 4 5 9 1 77 9 203
2014 Procurement 45 27 17 2 4 6 0 76 6 99
2014 Real property 32 41 23 0 0 0 4 76 0 22
2014 Materiel management 34 33 27 0 0 6 0 71 0 18
2014 Information management 38 34 13 4 6 6 0 76 10 112
2014 Information technology 33 31 19 3 3 10 1 72 7 2511
2014 Internal audit 50 29 21 0 0 0 0 79 0 14
2014 Other services to the public 24 41 18 3 5 10 0 72 8 34
2014 None of the above 36 27 16 3 7 10 2 71 11 161

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 37 16 2 0 5 0 81 2 75
2017 Communications or public affairs 36 32 10 12 7 3 0 69 20 68
2017 Security 41 31 15 4 2 5 1 77 7 133
2017 Science and technology 27 46 17 3 0 7 0 79 3 73
2017 Administration and operations 37 41 13 3 2 3 1 81 6 310
2017 Human resources 43 38 9 4 2 3 1 84 6 137
2017 Financial management 27 48 19 4 0 3 0 77 4 139
2017 Procurement 43 40 13 1 3 1 0 83 4 98
2017 Real property 30 55 16 0 0 0 0 84 0 25
2017 Materiel management 32 25 42 0 0 0 0 58 0 12
2017 Information management 35 31 24 1 4 5 0 70 5 80
2017 Information technology 29 39 19 4 3 6 0 73 7 1745
2017 Policy 43 37 11 4 0 5 0 85 4 19
2017 Project management 43 35 12 4 1 5 1 82 5 163
2017 Other services to the public 46 31 5 5 5 7 0 83 12 18
2017 None of the above 32 35 15 4 1 12 0 76 7 150
2014 Client contact centre 28 37 16 3 3 12 0 74 8 88
2014 Communications or public affairs 36 24 14 13 5 8 0 66 19 66
2014 Security 34 32 17 5 2 9 1 73 8 139
2014 Science and technology 26 41 18 5 6 3 0 70 12 118
2014 Administration and operations 41 31 14 5 3 6 1 77 9 372
2014 Human resources 27 38 16 8 6 4 0 68 15 163
2014 Financial management 30 37 19 5 4 6 0 71 9 203
2014 Procurement 44 35 10 5 2 4 0 82 7 99
2014 Real property 32 51 14 0 0 0 4 86 0 22
2014 Materiel management 34 33 22 6 0 5 0 71 6 18
2014 Information management 39 32 11 4 5 9 0 78 10 112
2014 Information technology 33 36 16 4 3 7 0 75 8 2511
2014 Internal audit 50 29 21 0 0 0 0 79 0 14
2014 Other services to the public 30 41 15 3 5 6 0 76 9 34
2014 None of the above 31 31 19 7 2 9 1 69 10 161

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 40 12 6 1 0 0 81 8 75
2017 Communications or public affairs 40 36 10 9 5 1 0 76 13 68
2017 Security 40 39 9 9 3 1 0 79 12 134
2017 Science and technology 30 48 16 4 1 0 0 79 5 73
2017 Administration and operations 46 34 10 6 3 0 0 80 10 310
2017 Human resources 49 34 7 6 3 0 1 84 9 138
2017 Financial management 30 53 11 5 1 0 0 83 6 139
2017 Procurement 40 45 4 7 4 0 0 85 11 98
2017 Real property 49 47 0 0 4 0 0 96 4 25
2017 Materiel management 41 32 17 0 10 0 0 73 10 12
2017 Information management 41 31 16 6 4 2 0 74 10 80
2017 Information technology 30 40 18 8 4 1 0 70 12 1747
2017 Policy 27 57 0 11 0 0 6 89 11 19
2017 Project management 42 33 15 7 2 1 0 76 9 163
2017 Other services to the public 41 37 17 0 5 0 0 78 5 18
2017 None of the above 35 38 14 6 4 3 0 76 10 150
2014 Client contact centre 30 37 23 3 3 4 0 69 7 88
2014 Communications or public affairs 48 23 16 5 9 0 0 71 14 66
2014 Security 37 29 15 14 3 1 1 67 18 139
2014 Science and technology 24 39 21 7 7 2 0 64 14 117
2014 Administration and operations 45 37 9 5 4 1 0 82 9 372
2014 Human resources 36 43 11 7 4 0 0 79 10 162
2014 Financial management 41 37 13 5 3 1 0 79 8 203
2014 Procurement 41 37 12 5 3 2 0 80 8 99
2014 Real property 49 32 14 0 5 0 0 82 5 22
2014 Materiel management 34 49 11 6 0 0 0 83 6 18
2014 Information management 42 30 14 10 3 1 0 72 13 112
2014 Information technology 34 37 15 7 5 1 0 72 13 2510
2014 Internal audit 36 50 13 0 0 0 0 87 0 14
2014 Other services to the public 22 41 30 0 6 0 0 64 6 34
2014 None of the above 32 34 15 9 7 2 1 68 16 161

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 32 22 8 10 0 0 60 18 75
2017 Communications or public affairs 27 23 18 6 21 5 0 52 29 68
2017 Security 25 28 18 15 15 0 0 52 30 134
2017 Science and technology 14 26 29 18 13 0 0 40 31 72
2017 Administration and operations 26 29 19 15 9 1 0 56 24 309
2017 Human resources 28 32 22 5 10 3 1 62 15 137
2017 Financial management 15 31 22 19 11 1 0 47 31 139
2017 Procurement 27 34 17 13 9 1 0 61 22 98
2017 Real property 11 20 39 22 8 0 0 31 29 25
2017 Materiel management 24 41 8 8 19 0 0 65 27 12
2017 Information management 28 16 24 10 21 1 0 44 31 80
2017 Information technology 15 25 22 17 20 1 0 40 38 1744
2017 Policy 9 32 32 22 5 0 0 41 27 19
2017 Project management 25 25 19 16 15 1 0 50 31 163
2017 Other services to the public 35 22 21 0 22 0 0 57 22 18
2017 None of the above 20 23 23 10 20 3 1 45 32 150
2014 Client contact centre 20 20 29 16 13 0 2 41 30 88
2014 Communications or public affairs 20 20 18 21 20 0 0 40 41 66
2014 Security 15 20 23 20 20 1 1 36 41 139
2014 Science and technology 11 26 28 15 19 0 0 37 35 118
2014 Administration and operations 18 29 20 16 15 0 1 48 32 372
2014 Human resources 11 26 23 22 17 1 0 37 40 163
2014 Financial management 15 25 28 19 12 1 0 40 31 203
2014 Procurement 19 31 15 18 16 1 0 50 34 99
2014 Real property 22 32 23 18 5 0 0 54 23 22
2014 Materiel management 28 22 27 6 17 0 0 50 23 18
2014 Information management 25 26 13 16 19 1 1 51 35 113
2014 Information technology 12 27 23 18 19 1 0 39 38 2510
2014 Internal audit 15 43 28 7 7 0 0 58 14 14
2014 Other services to the public 11 36 35 8 6 3 0 49 15 34
2014 None of the above 19 24 19 18 17 2 0 44 36 161

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 35 18 12 6 0 0 64 18 75
2017 Communications or public affairs 26 31 12 17 13 1 0 58 30 68
2017 Security 23 30 16 18 13 1 0 53 31 133
2017 Science and technology 13 36 20 16 15 0 0 48 31 73
2017 Administration and operations 26 35 15 14 9 1 0 62 23 310
2017 Human resources 30 30 24 8 5 2 1 62 14 138
2017 Financial management 18 32 24 20 7 0 0 50 26 138
2017 Procurement 30 33 16 11 9 1 0 64 20 98
2017 Real property 12 24 42 15 8 0 0 35 23 25
2017 Materiel management 16 48 8 8 19 0 0 65 27 12
2017 Information management 24 19 26 14 18 0 0 43 31 79
2017 Information technology 14 25 21 19 20 0 0 40 39 1742
2017 Policy 15 36 22 22 5 0 0 52 27 19
2017 Project management 23 25 21 15 16 0 0 48 31 163
2017 Other services to the public 35 22 26 0 17 0 0 57 17 18
2017 None of the above 18 28 22 12 19 1 1 46 31 149
2014 Client contact centre 20 23 29 17 9 0 2 43 27 88
2014 Communications or public affairs 23 28 14 17 18 0 0 52 35 66
2014 Security 17 21 20 21 21 0 0 37 43 139
2014 Science and technology 7 29 27 16 21 0 0 36 37 117
2014 Administration and operations 20 30 19 16 14 0 0 51 31 372
2014 Human resources 11 32 22 21 14 0 0 42 35 162
2014 Financial management 17 31 23 17 11 1 0 48 28 203
2014 Procurement 19 30 17 15 18 1 0 49 33 99
2014 Real property 31 37 14 14 5 0 0 68 18 22
2014 Materiel management 28 28 22 17 5 0 0 56 22 18
2014 Information management 22 29 14 16 19 0 0 51 34 113
2014 Information technology 11 28 21 19 19 0 0 40 39 2511
2014 Internal audit 22 36 28 14 0 0 0 58 14 14
2014 Other services to the public 17 24 36 17 6 0 0 41 23 34
2014 None of the above 20 26 17 19 16 2 0 47 36 161

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 20 26 4 12 5 1 55 17 75
2017 Communications or public affairs 22 21 18 14 23 3 0 45 37 68
2017 Security 18 25 24 13 18 3 0 44 31 134
2017 Science and technology 8 25 26 19 19 1 1 34 39 73
2017 Administration and operations 24 21 24 12 14 4 1 47 28 310
2017 Human resources 32 26 12 13 11 5 2 62 25 138
2017 Financial management 15 21 27 17 15 4 1 37 34 138
2017 Procurement 34 23 18 16 8 1 0 57 25 98
2017 Real property 15 24 34 8 15 4 0 41 24 25
2017 Materiel management 8 17 32 17 19 8 0 27 39 12
2017 Information management 21 18 21 15 19 5 1 41 36 80
2017 Information technology 16 23 21 16 19 5 1 41 37 1748
2017 Policy 21 10 11 31 27 0 0 31 58 19
2017 Project management 21 20 22 17 17 3 0 42 35 163
2017 Other services to the public 24 11 21 17 17 10 0 38 38 18
2017 None of the above 20 17 25 12 19 8 1 40 33 150
2014 Client contact centre 23 20 21 18 14 4 0 45 33 87
2014 Communications or public affairs 21 15 18 19 23 3 1 38 43 66
2014 Security 16 17 20 17 24 4 1 36 43 139
2014 Science and technology 10 27 22 12 26 3 0 38 39 118
2014 Administration and operations 17 19 24 19 17 4 0 38 37 372
2014 Human resources 13 16 25 15 24 5 2 31 42 163
2014 Financial management 16 25 21 17 18 3 0 42 36 203
2014 Procurement 23 18 15 20 19 5 0 43 41 99
2014 Real property 17 46 14 14 9 0 0 63 23 22
2014 Materiel management 23 28 12 16 11 11 0 57 30 18
2014 Information management 23 18 20 13 20 4 2 43 36 113
2014 Information technology 15 21 22 17 20 5 1 38 39 2509
2014 Internal audit 15 14 37 28 7 0 0 29 35 14
2014 Other services to the public 8 33 29 15 9 6 0 44 25 34
2014 None of the above 22 22 19 16 15 5 1 47 33 161
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 30 40 30 75
2017 Communications or public affairs 36 27 37 68
2017 Security 27 36 37 134
2017 Science and technology 25 29 47 72
2017 Administration and operations 32 33 36 310
2017 Human resources 32 33 35 139
2017 Financial management 42 23 34 139
2017 Procurement 28 32 40 98
2017 Real property 37 35 28 25
2017 Materiel management 51 32 17 12
2017 Information management 35 30 35 80
2017 Information technology 25 33 42 1748
2017 Policy 65 10 26 19
2017 Project management 37 28 35 163
2017 Other services to the public 30 37 33 18
2017 None of the above 31 31 39 150
2014 Client contact centre 28 31 42 88
2014 Communications or public affairs 48 16 37 66
2014 Security 29 24 47 139
2014 Science and technology 31 31 38 117
2014 Administration and operations 41 23 36 372
2014 Human resources 56 15 29 163
2014 Financial management 47 22 31 203
2014 Procurement 37 32 31 100
2014 Real property 18 41 41 22
2014 Materiel management 5 55 40 18
2014 Information management 33 31 36 112
2014 Information technology 27 32 42 2509
2014 Internal audit 43 29 28 14
2014 Other services to the public 8 56 36 34
2014 None of the above 28 33 39 161

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Client contact centre 17 40 30 0 13 0 23
2017 Communications or public affairs 9 9 64 10 0 8 24
2017 Security 16 22 57 0 0 5 37
2017 Science and technology 17 6 49 14 9 6 17
2017 Administration and operations 14 27 47 1 7 4 99
2017 Human resources 2 28 56 0 10 4 44
2017 Financial management 2 25 55 3 6 8 59
2017 Procurement 32 21 36 0 7 3 28
2017 Information management 18 25 42 7 7 0 28
2017 Information technology 20 29 37 8 1 5 446
2017 Policy 0 35 57 8 0 0 12
2017 Project management 13 29 40 5 5 8 60
2017 None of the above 30 23 34 2 7 4 46
2014 Client contact centre 13 21 41 8 9999 17 24
2014 Communications or public affairs 6 7 64 13 9999 10 31
2014 Security 12 17 56 5 9999 10 41
2014 Science and technology 11 31 44 11 9999 3 36
2014 Administration and operations 12 21 49 5 9999 12 153
2014 Human resources 4 22 56 5 9999 13 91
2014 Financial management 5 26 55 7 9999 6 95
2014 Procurement 22 14 56 3 9999 5 37
2014 Information management 9 28 44 8 9999 11 36
2014 Information technology 19 26 40 9 9999 6 673
2014 None of the above 22 14 50 0 9999 14 45
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 12 88 75
2017 Communications or public affairs 32 68 68
2017 Security 10 90 135
2017 Science and technology 13 87 73
2017 Administration and operations 17 83 311
2017 Human resources 15 85 138
2017 Financial management 15 85 139
2017 Procurement 13 87 98
2017 Information management 17 83 80
2017 Information technology 12 88 1747
2017 Policy 26 74 19
2017 Project management 17 83 162
2017 None of the above 10 90 147
2014 Client contact centre 17 83 88
2014 Communications or public affairs 31 69 65
2014 Security 14 86 139
2014 Science and technology 19 81 118
2014 Administration and operations 18 82 371
2014 Human resources 23 77 163
2014 Financial management 16 84 202
2014 Procurement 16 84 99
2014 Information management 20 80 113
2014 Information technology 12 88 2506
2014 Other services to the public 18 82 34
2014 None of the above 17 83 161

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 31 22
2017 Security 54 13
2017 Science and technology 60 10
2017 Administration and operations 60 54
2017 Human resources 25 22
2017 Financial management 29 20
2017 Procurement 39 13
2017 Information management 34 14
2017 Information technology 48 211
2017 Project management 33 26
2017 None of the above 59 15
2014 Client contact centre 40 15
2014 Communications or public affairs 33 19
2014 Security 37 19
2014 Science and technology 39 23
2014 Administration and operations 52 68
2014 Human resources 44 37
2014 Financial management 36 31
2014 Procurement 51 16
2014 Information management 43 23
2014 Information technology 46 288
2014 None of the above 61 28

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 77 22
2017 Security 69 13
2017 Administration and operations 63 54
2017 Human resources 77 22
2017 Financial management 76 20
2017 Procurement 92 13
2017 Information management 56 14
2017 Information technology 57 211
2017 Project management 52 26
2017 None of the above 52 15
2014 Client contact centre 66 15
2014 Communications or public affairs 77 19
2014 Security 89 19
2014 Science and technology 74 23
2014 Administration and operations 66 68
2014 Human resources 83 37
2014 Financial management 77 31
2014 Procurement 75 16
2014 Information management 83 23
2014 Information technology 59 288
2014 None of the above 52 28

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 22
2017 Information technology 7 211
2017 None of the above 0 15
2014 Client contact centre 0 15
2014 Human resources 0 37
2014 Procurement 0 16
2014 Information technology 6 288

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 22
2017 Security 0 13
2017 Science and technology 0 10
2017 Administration and operations 0 54
2017 Human resources 0 22
2017 Financial management 0 20
2017 Procurement 0 13
2017 Information management 0 14
2017 Project management 0 26
2017 None of the above 0 15
2014 Client contact centre 0 15
2014 Communications or public affairs 0 19
2014 Security 0 19
2014 Science and technology 0 23
2014 Human resources 0 37
2014 Procurement 0 16
2014 Information management 0 23
2014 Information technology 0 288
2014 None of the above 0 28

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 22
2017 Human resources 0 22
2017 Information technology 18 211
2017 Project management 27 26
2014 Client contact centre 0 15
2014 Communications or public affairs 0 19
2014 Human resources 0 37
2014 Information technology 16 288

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Security 0 13
2017 Science and technology 0 10
2017 Administration and operations 0 54
2017 Human resources 0 22
2017 Financial management 0 20
2017 None of the above 0 15
2014 Communications or public affairs 0 19
2014 Security 0 19
2014 Science and technology 0 23
2014 Administration and operations 0 68
2014 Financial management 0 31
2014 Procurement 0 16
2014 Information technology 2 288
2014 None of the above 0 28

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 10
2017 Financial management 0 20
2017 Information technology 5 211
2017 None of the above 0 15
2014 Client contact centre 0 15
2014 Security 0 19
2014 Financial management 0 31
2014 Procurement 0 16
2014 Information technology 3 288

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 25 22
2017 Security 46 13
2017 Science and technology 60 10
2017 Administration and operations 45 54
2017 Financial management 34 20
2017 Procurement 53 13
2017 Information management 64 14
2017 Information technology 38 211
2017 Project management 36 26
2014 Client contact centre 46 15
2014 Communications or public affairs 43 19
2014 Security 48 19
2014 Science and technology 44 23
2014 Administration and operations 42 69
2014 Human resources 47 37
2014 Financial management 48 31
2014 Procurement 38 16
2014 Information management 52 23
2014 Information technology 45 288
2014 None of the above 28 28

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 60 22
2017 Administration and operations 45 54
2017 Human resources 49 22
2017 Financial management 51 20
2017 Procurement 38 13
2017 Information technology 41 211
2017 Project management 36 26
2017 None of the above 34 15
2014 Client contact centre 52 15
2014 Communications or public affairs 56 19
2014 Security 58 19
2014 Science and technology 49 23
2014 Administration and operations 58 69
2014 Human resources 51 37
2014 Financial management 44 31
2014 Procurement 44 16
2014 Information management 56 23
2014 Information technology 46 288
2014 None of the above 35 28

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 54 22
2017 Security 46 13
2017 Administration and operations 43 54
2017 Human resources 44 22
2017 Financial management 37 20
2017 Procurement 47 13
2017 Information management 58 14
2017 Information technology 41 211
2017 Project management 47 26
2017 None of the above 46 15
2014 Communications or public affairs 62 19
2014 Security 63 19
2014 Science and technology 56 23
2014 Administration and operations 45 69
2014 Human resources 53 37
2014 Financial management 26 31
2014 Procurement 31 16
2014 Information management 74 23
2014 Information technology 45 288
2014 None of the above 65 28

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 27 22
2017 Security 38 13
2017 Administration and operations 36 54
2017 Human resources 39 22
2017 Financial management 36 20
2017 Procurement 39 13
2017 Information management 36 14
2017 Information technology 34 211
2017 Project management 43 26
2017 None of the above 34 15
2014 Client contact centre 47 15
2014 Communications or public affairs 31 19
2014 Security 48 19
2014 Science and technology 52 23
2014 Administration and operations 42 69
2014 Human resources 42 37
2014 Financial management 49 31
2014 Procurement 31 16
2014 Information management 44 23
2014 Information technology 42 288
2014 None of the above 48 28

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 58 22
2017 Administration and operations 30 54
2017 Human resources 32 22
2017 Information technology 30 211
2017 Project management 33 26
2014 Client contact centre 32 15
2014 Communications or public affairs 46 19
2014 Security 37 19
2014 Science and technology 39 23
2014 Administration and operations 30 69
2014 Human resources 38 37
2014 Financial management 16 31
2014 Information management 52 23
2014 Information technology 32 288
2014 None of the above 24 28

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 68 22
2017 Security 46 13
2017 Science and technology 60 10
2017 Administration and operations 61 54
2017 Human resources 79 22
2017 Financial management 41 20
2017 Procurement 70 13
2017 Information management 58 14
2017 Information technology 59 211
2017 Project management 66 26
2017 None of the above 41 15
2014 Client contact centre 67 15
2014 Communications or public affairs 64 19
2014 Security 32 19
2014 Science and technology 66 23
2014 Administration and operations 60 69
2014 Human resources 48 37
2014 Financial management 62 31
2014 Procurement 76 16
2014 Information management 61 23
2014 Information technology 65 288
2014 None of the above 75 28

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 33 22
2017 Security 46 13
2017 Science and technology 59 10
2017 Administration and operations 26 54
2017 Human resources 23 22
2017 Financial management 30 20
2017 Information technology 36 211
2017 Project management 36 26
2014 Communications or public affairs 41 19
2014 Security 58 19
2014 Science and technology 40 23
2014 Administration and operations 34 69
2014 Human resources 45 37
2014 Financial management 45 31
2014 Information management 65 23
2014 Information technology 34 288
2014 None of the above 46 28

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 22
2017 Security 0 13
2017 Science and technology 0 10
2017 Administration and operations 0 54
2017 Human resources 0 22
2017 Financial management 0 20
2017 Procurement 0 13
2017 Information management 0 14
2017 Information technology 2 211
2017 None of the above 0 15
2014 Client contact centre 0 15
2014 Communications or public affairs 0 19
2014 Security 0 19
2014 Human resources 0 37
2014 Procurement 0 16
2014 Information management 0 23
2014 None of the above 0 28

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 10
2017 Administration and operations 10 54
2017 Information technology 5 211
2014 Security 0 19
2014 Procurement 0 16
2014 Information technology 4 288

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Security 0 13
2017 Information technology 13 211
2014 Administration and operations 12 69
2014 Procurement 0 16
2014 Information management 21 23
2014 Information technology 14 288

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 61 22
2017 Security 38 13
2017 Administration and operations 50 54
2017 Human resources 59 22
2017 Financial management 37 20
2017 Procurement 54 13
2017 Information management 49 14
2017 Information technology 48 211
2017 Project management 40 26
2017 None of the above 33 15
2014 Client contact centre 32 15
2014 Communications or public affairs 36 19
2014 Security 58 19
2014 Science and technology 73 23
2014 Administration and operations 47 69
2014 Human resources 55 37
2014 Financial management 48 31
2014 Procurement 44 16
2014 Information management 53 23
2014 Information technology 44 288
2014 None of the above 40 28

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 38 22
2017 Administration and operations 18 54
2017 Financial management 34 20
2017 Information technology 21 211
2017 Project management 23 26
2014 Communications or public affairs 48 19
2014 Security 37 19
2014 Science and technology 35 23
2014 Administration and operations 31 69
2014 Human resources 30 37
2014 Financial management 23 31
2014 Information management 30 23
2014 Information technology 32 288
2014 None of the above 18 28

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 9 54
2017 Information management 0 14
2017 Information technology 9 211
2014 Science and technology 22 23
2014 Administration and operations 11 69
2014 Financial management 16 31
2014 Information technology 9 288
2014 None of the above 25 28

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 68 22
2017 Security 69 13
2017 Science and technology 59 10
2017 Administration and operations 53 54
2017 Human resources 65 22
2017 Financial management 39 20
2017 Procurement 47 13
2017 Information management 63 14
2017 Information technology 50 211
2017 Project management 60 26
2017 None of the above 66 15
2014 Client contact centre 55 15
2014 Communications or public affairs 53 19
2014 Security 47 19
2014 Science and technology 44 23
2014 Administration and operations 60 69
2014 Human resources 59 37
2014 Financial management 43 31
2014 Procurement 70 16
2014 Information management 48 23
2014 Information technology 50 289
2014 None of the above 37 28

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 24 22
2017 Security 46 13
2017 Administration and operations 26 54
2017 Human resources 42 22
2017 Information technology 21 211
2017 Project management 26 26
2014 Communications or public affairs 41 19
2014 Security 42 19
2014 Science and technology 39 23
2014 Administration and operations 33 69
2014 Human resources 47 37
2014 Financial management 29 31
2014 Information management 30 23
2014 Information technology 29 289
2014 None of the above 21 28

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 9 54
2017 Information management 0 14
2017 Information technology 8 211
2014 Information technology 12 289

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 17 54
2017 Financial management 41 20
2017 Information technology 17 211
2014 Security 26 19
2014 Science and technology 22 23
2014 Administration and operations 24 69
2014 Human resources 15 37
2014 Information management 26 23
2014 Information technology 22 289
2014 None of the above 17 28

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 22
2017 Administration and operations 11 54
2017 Procurement 0 13
2017 Information technology 7 211
2014 Client contact centre 0 15
2014 Security 27 19
2014 Administration and operations 9 69
2014 Procurement 0 16
2014 Information technology 7 289

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 22
2017 Security 0 13
2017 Science and technology 0 10
2017 Information management 0 14
2017 Information technology 6 211
2017 None of the above 0 15
2014 Administration and operations 7 69
2014 Information technology 3 289

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 15 54
2017 Information management 34 14
2017 Information technology 11 211
2014 Communications or public affairs 31 19
2014 Science and technology 27 23
2014 Administration and operations 12 69
2014 Human resources 19 37
2014 Financial management 16 31
2014 Information technology 17 289

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 12 54
2017 Procurement 0 13
2017 Information technology 10 211
2017 Project management 23 26
2014 Administration and operations 9 69
2014 Financial management 22 31
2014 Procurement 0 16
2014 Information technology 12 289
2014 None of the above 32 28

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 23 22
2017 Administration and operations 26 54
2017 Financial management 25 20
2017 Procurement 36 13
2017 Information technology 29 211
2014 Client contact centre 32 15
2014 Security 27 19
2014 Science and technology 26 23
2014 Administration and operations 24 69
2014 Human resources 15 37
2014 Financial management 32 31
2014 Procurement 30 16
2014 Information management 39 23
2014 Information technology 21 289
2014 None of the above 29 28

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 10
2017 Administration and operations 9 52
2017 Information technology 6 197
2014 Administration and operations 11 64
2014 Information technology 10 278
2014 None of the above 0 26

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 50 10
2017 Administration and operations 21 52
2017 Financial management 0 17
2017 Information technology 17 197
2014 Administration and operations 17 64
2014 Human resources 19 34
2014 Financial management 17 29
2014 Information technology 17 278

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 10 52
2017 Information technology 9 197
2017 None of the above 0 15
2014 Client contact centre 0 14
2014 Administration and operations 9 64
2014 Human resources 15 34
2014 Information technology 7 278
2014 None of the above 0 26

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Information management 0 14
2017 Information technology 6 197
2014 Information technology 7 278

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 10
2017 Administration and operations 15 52
2017 Financial management 0 17
2017 Information management 36 14
2017 Information technology 10 197
2014 Security 0 16
2014 Administration and operations 14 64
2014 Financial management 18 29
2014 Information technology 9 278

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Information technology 12 197
2017 None of the above 0 15
2014 Client contact centre 0 14
2014 Communications or public affairs 28 18
2014 Administration and operations 10 64
2014 Information technology 9 278

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 21 52
2017 Human resources 46 21
2017 Information technology 18 197
2017 Project management 35 25
2014 Science and technology 33 21
2014 Administration and operations 25 64
2014 Human resources 29 34
2014 Financial management 21 29
2014 Information management 38 21
2014 Information technology 18 278
2014 None of the above 20 26

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 12 52
2017 Information technology 13 197
2017 None of the above 0 15
2014 Administration and operations 14 64
2014 Information technology 12 278

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 10
2017 Administration and operations 11 52
2017 Information technology 12 197
2014 Administration and operations 18 64
2014 Information technology 8 278

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 27 22
2017 Administration and operations 24 52
2017 Human resources 31 21
2017 Financial management 31 17
2017 Information technology 26 197
2017 Project management 20 25
2014 Communications or public affairs 49 18
2014 Security 38 16
2014 Science and technology 39 21
2014 Administration and operations 25 64
2014 Human resources 19 34
2014 Financial management 24 29
2014 Procurement 51 14
2014 Information management 34 21
2014 Information technology 23 278

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Information management 0 14
2017 Information technology 12 197
2014 Financial management 17 29
2014 Information technology 10 278
2014 None of the above 0 26

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 49 22
2017 Security 39 13
2017 Administration and operations 50 52
2017 Human resources 53 21
2017 Financial management 54 17
2017 Information technology 45 197
2017 Project management 35 25
2017 None of the above 40 15
2014 Communications or public affairs 61 18
2014 Security 62 16
2014 Science and technology 57 21
2014 Administration and operations 51 64
2014 Human resources 36 34
2014 Financial management 45 29
2014 Procurement 43 14
2014 Information management 66 21
2014 Information technology 39 278
2014 None of the above 36 26

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Security 0 13
2017 Science and technology 0 10
2017 Administration and operations 0 52
2017 Human resources 0 21
2017 Financial management 0 17
2017 Project management 0 25
2017 None of the above 0 15
2014 Security 0 16
2014 Administration and operations 0 64
2014 Procurement 0 14
2014 Information technology 2 278
2014 None of the above 0 26

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 56 22
2017 Security 46 13
2017 Administration and operations 50 52
2017 Human resources 55 21
2017 Financial management 53 17
2017 Procurement 50 12
2017 Information management 49 14
2017 Information technology 53 197
2017 Project management 49 25
2017 None of the above 61 15
2014 Client contact centre 47 14
2014 Communications or public affairs 58 18
2014 Security 50 16
2014 Science and technology 67 21
2014 Administration and operations 53 64
2014 Human resources 53 34
2014 Financial management 58 29
2014 Procurement 51 14
2014 Information management 52 21
2014 Information technology 59 278
2014 None of the above 61 26

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 22
2017 Security 0 13
2017 Science and technology 0 10
2017 Human resources 0 21
2017 Financial management 0 17
2017 Information management 0 14
2017 Information technology 3 197
2017 Project management 0 25

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 22
2017 Administration and operations 10 52
2017 Information technology 12 197
2014 Administration and operations 16 64
2014 Information technology 12 278

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 86 14 22
2017 Security 77 23 13
2017 Science and technology 91 9 10
2017 Administration and operations 84 16 54
2017 Human resources 69 31 22
2017 Financial management 79 21 19
2017 Procurement 92 8 13
2017 Information management 93 7 14
2017 Information technology 90 10 212
2017 Project management 82 18 26
2017 None of the above 100 0 15

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 12 24 5 5 29 11 43 17 75
2017 Communications or public affairs 7 18 20 3 8 30 14 45 19 68
2017 Security 15 15 24 5 5 27 8 47 16 135
2017 Science and technology 12 19 21 3 0 29 17 56 5 73
2017 Administration and operations 17 16 20 5 5 28 10 52 16 311
2017 Human resources 25 18 12 4 3 31 8 69 11 139
2017 Financial management 11 17 17 6 7 33 9 48 22 139
2017 Procurement 14 25 23 2 8 24 3 54 14 98
2017 Real property 8 16 19 4 4 42 8 46 16 25
2017 Materiel management 8 24 25 0 19 24 0 42 25 12
2017 Information management 15 15 22 5 6 30 6 47 17 80
2017 Information technology 14 14 22 3 4 33 10 49 13 1747
2017 Policy 5 9 15 0 31 34 6 24 52 19
2017 Project management 14 11 20 4 5 30 16 47 16 162
2017 Other services to the public 41 16 10 0 5 28 0 78 7 18
2017 None of the above 9 10 29 2 5 29 16 35 13 149
2014 Client contact centre 13 15 23 6 5 29 9 45 18 88
2014 Communications or public affairs 7 7 21 3 7 44 10 32 23 66
2014 Security 14 8 25 4 5 33 12 40 16 139
2014 Science and technology 9 15 25 6 9 31 6 37 23 118
2014 Administration and operations 12 15 23 7 5 28 10 44 20 372
2014 Human resources 14 14 24 5 10 23 10 42 23 163
2014 Financial management 8 11 21 4 5 34 16 39 19 202
2014 Procurement 13 18 25 3 4 25 11 49 11 99
2014 Real property 18 0 41 0 9 23 8 27 13 22
2014 Materiel management 22 12 16 6 6 33 6 55 19 18
2014 Information management 15 18 20 4 12 27 5 49 22 113
2014 Information technology 12 14 23 4 4 35 9 46 13 2509
2014 Internal audit 7 20 15 7 7 36 7 49 25 14
2014 Other services to the public 6 21 38 0 6 27 3 38 9 33
2014 None of the above 12 12 23 4 4 34 12 44 14 161

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 28 20 7 5 17 0 62 14 75
2017 Communications or public affairs 22 29 21 10 5 13 2 59 17 68
2017 Security 24 29 21 4 4 17 1 64 10 135
2017 Science and technology 22 31 20 1 0 23 3 71 2 73
2017 Administration and operations 27 27 20 6 3 16 2 66 10 311
2017 Human resources 30 32 12 7 2 17 1 75 11 138
2017 Financial management 25 31 18 5 5 16 1 67 12 139
2017 Procurement 25 32 20 6 6 11 0 64 13 98
2017 Real property 8 40 19 0 4 30 0 67 6 25
2017 Materiel management 24 16 25 0 19 17 0 48 22 12
2017 Information management 26 22 25 6 1 18 1 60 9 80
2017 Information technology 22 27 23 4 3 18 2 62 9 1747
2017 Policy 20 27 11 6 21 15 0 56 32 19
2017 Project management 26 20 23 4 3 21 4 60 9 163
2017 Other services to the public 46 16 16 0 5 17 0 75 6 18
2017 None of the above 15 21 26 6 4 18 9 51 14 149
2014 Client contact centre 17 26 22 4 7 25 0 57 13 88
2014 Communications or public affairs 14 15 19 11 7 32 1 44 28 66
2014 Security 18 19 27 7 2 25 2 51 12 139
2014 Science and technology 14 28 19 8 9 22 1 54 21 118
2014 Administration and operations 22 20 23 7 3 22 3 56 13 372
2014 Human resources 15 25 22 10 7 18 3 51 21 162
2014 Financial management 13 20 27 5 4 27 3 47 14 203
2014 Procurement 21 32 17 3 5 17 4 68 10 99
2014 Real property 22 27 37 5 4 5 0 52 10 22
2014 Materiel management 17 39 6 0 0 39 0 91 0 18
2014 Information management 23 23 22 4 9 19 1 57 15 113
2014 Information technology 18 25 24 5 3 23 2 58 10 2510
2014 Internal audit 29 35 15 7 7 7 0 69 15 14
2014 Other services to the public 14 42 24 3 8 9 0 61 12 34
2014 None of the above 18 17 27 5 4 25 4 49 13 161
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 46 13 9 6 1 9 69 16 75
2017 Communications or public affairs 34 33 4 11 7 3 8 75 21 68
2017 Security 33 44 10 3 5 1 4 80 9 134
2017 Science and technology 19 56 16 3 3 2 1 77 6 73
2017 Administration and operations 23 46 10 5 4 4 7 79 10 311
2017 Human resources 29 34 10 3 3 1 21 81 7 139
2017 Financial management 23 49 11 6 1 1 7 79 8 139
2017 Procurement 27 45 16 4 3 4 2 76 7 98
2017 Real property 31 43 8 12 0 0 6 79 13 25
2017 Materiel management 17 40 27 17 0 0 0 57 17 12
2017 Information management 27 59 9 1 1 0 3 88 3 80
2017 Information technology 29 53 9 4 1 1 3 85 5 1746
2017 Policy 33 58 4 0 0 0 6 96 0 19
2017 Project management 37 47 5 2 1 3 6 91 3 163
2017 Other services to the public 40 28 21 5 5 0 0 68 11 18
2017 None of the above 21 52 11 3 3 4 6 80 7 150
2014 Client contact centre 13 44 24 10 5 1 3 59 15 88
2014 Communications or public affairs 28 47 5 5 4 2 9 84 10 66
2014 Security 28 46 11 7 1 2 5 80 9 139
2014 Science and technology 23 59 12 4 1 1 0 83 5 118
2014 Administration and operations 24 51 7 7 4 1 5 80 12 371
2014 Human resources 31 33 7 3 2 1 24 85 6 163
2014 Financial management 23 55 12 3 0 1 5 84 3 203
2014 Procurement 29 56 8 4 0 1 2 87 4 99
2014 Real property 31 36 14 14 0 0 4 71 15 22
2014 Materiel management 17 65 11 6 0 0 0 83 6 18
2014 Information management 30 44 11 7 1 3 5 80 9 113
2014 Information technology 28 54 10 3 1 1 3 85 4 2510
2014 Internal audit 22 51 13 0 0 0 14 84 0 14
2014 Other services to the public 12 45 35 3 3 0 3 58 6 34
2014 None of the above 24 47 11 5 2 4 8 80 7 161

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 21 19 4 4 31 8 55 14 73
2017 Communications or public affairs 5 12 14 7 5 45 11 41 28 68
2017 Security 8 25 22 7 7 25 5 48 20 134
2017 Science and technology 9 29 20 4 3 28 7 59 10 73
2017 Administration and operations 12 18 24 6 4 22 13 46 16 309
2017 Human resources 15 22 17 4 1 21 21 63 8 139
2017 Financial management 10 13 26 5 3 30 14 41 14 139
2017 Procurement 9 22 26 5 9 24 5 44 19 97
2017 Real property 11 20 32 11 0 12 14 42 15 25
2017 Materiel management 8 7 33 8 19 24 0 21 36 12
2017 Information management 12 22 25 6 7 16 10 47 19 80
2017 Information technology 10 22 25 7 6 23 7 46 18 1744
2017 Policy 11 0 51 0 5 33 0 16 8 19
2017 Project management 12 20 24 7 4 21 14 48 16 163
2017 Other services to the public 28 34 15 5 5 12 0 70 12 18
2017 None of the above 7 18 29 5 6 21 14 39 17 150
2014 Client contact centre 8 15 31 11 0 26 9 35 17 88
2014 Communications or public affairs 7 6 18 5 9 38 16 29 31 65
2014 Security 7 20 23 12 6 21 12 40 26 139
2014 Science and technology 4 23 27 9 9 22 5 37 25 118
2014 Administration and operations 8 15 20 8 8 28 14 39 26 372
2014 Human resources 7 16 24 6 3 17 26 42 17 163
2014 Financial management 7 15 24 5 2 31 17 42 13 203
2014 Procurement 7 28 18 11 9 20 6 48 27 99
2014 Real property 22 9 32 0 5 19 14 46 7 22
2014 Materiel management 11 17 33 0 11 28 0 39 16 18
2014 Information management 10 18 25 7 11 21 9 39 25 113
2014 Information technology 7 19 27 9 6 24 8 38 22 2508
2014 Internal audit 15 15 21 7 0 36 7 52 12 14
2014 Other services to the public 12 31 24 6 8 14 3 53 18 34
2014 None of the above 6 19 26 7 7 21 14 38 22 160

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 33 11 4 3 13 7 78 8 75
2017 Communications or public affairs 46 16 10 1 6 14 7 78 9 68
2017 Security 43 25 14 4 2 10 2 77 7 134
2017 Science and technology 38 40 9 1 1 8 1 87 3 73
2017 Administration and operations 35 30 11 4 2 13 6 80 7 310
2017 Human resources 42 23 7 4 0 4 20 86 5 138
2017 Financial management 38 35 11 3 3 3 7 82 6 139
2017 Procurement 38 25 19 2 3 10 2 72 6 98
2017 Real property 50 32 4 0 0 8 6 96 0 25
2017 Materiel management 40 17 17 8 0 19 0 69 10 12
2017 Information management 44 30 8 0 3 11 5 88 3 80
2017 Information technology 41 34 10 2 2 8 3 85 4 1748
2017 Policy 34 31 15 0 0 15 6 81 0 19
2017 Project management 47 26 11 1 1 8 6 85 2 163
2017 Other services to the public 58 21 10 11 0 0 0 79 11 18
2017 None of the above 31 32 14 2 1 11 8 78 4 150
2014 Client contact centre 21 44 18 4 0 10 3 75 4 88
2014 Communications or public affairs 34 28 5 6 3 15 9 81 12 66
2014 Security 39 25 16 7 1 8 5 73 8 139
2014 Science and technology 28 42 16 3 2 9 0 78 5 118
2014 Administration and operations 35 32 10 4 2 12 6 81 7 371
2014 Human resources 33 23 11 3 1 8 21 79 5 163
2014 Financial management 35 36 9 4 2 9 5 82 7 203
2014 Procurement 43 36 10 2 4 4 1 83 6 99
2014 Real property 40 23 23 5 0 5 4 69 5 22
2014 Materiel management 17 51 17 0 0 15 0 79 0 18
2014 Information management 32 33 12 2 3 12 6 80 5 113
2014 Information technology 38 34 12 2 1 9 3 82 4 2511
2014 Internal audit 37 28 7 0 7 7 14 82 8 14
2014 Other services to the public 20 38 21 0 7 11 3 68 8 34
2014 None of the above 33 31 12 3 2 12 8 80 5 161

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 31 11 3 1 20 8 80 6 75
2017 Communications or public affairs 34 18 12 4 4 22 7 72 11 68
2017 Security 30 24 20 4 3 17 2 66 9 134
2017 Science and technology 23 39 21 3 3 11 1 70 6 73
2017 Administration and operations 27 31 15 2 2 17 6 74 6 310
2017 Human resources 32 26 10 4 0 8 20 81 5 138
2017 Financial management 23 36 18 6 1 7 7 70 9 139
2017 Procurement 32 28 20 2 4 11 2 70 7 98
2017 Real property 43 23 12 0 4 12 6 81 5 25
2017 Materiel management 32 0 17 8 8 35 0 49 26 12
2017 Information management 27 31 20 4 1 13 4 70 6 80
2017 Information technology 27 34 15 4 3 14 3 74 8 1747
2017 Policy 26 22 35 0 0 12 6 58 0 19
2017 Project management 37 26 16 4 1 11 6 76 5 163
2017 Other services to the public 35 32 10 11 5 7 0 72 17 18
2017 None of the above 20 29 18 4 1 20 7 68 7 149
2014 Client contact centre 14 37 22 2 2 19 4 66 6 88
2014 Communications or public affairs 25 17 15 12 5 18 9 57 23 66
2014 Security 24 21 23 7 1 19 5 60 10 139
2014 Science and technology 19 36 22 6 3 15 1 64 10 118
2014 Administration and operations 28 28 14 3 3 18 6 74 9 371
2014 Human resources 23 28 11 5 2 10 22 74 10 162
2014 Financial management 26 37 15 3 3 11 5 75 7 202
2014 Procurement 32 36 12 3 4 12 1 78 8 99
2014 Real property 45 14 32 5 0 5 0 61 5 22
2014 Materiel management 23 33 22 0 0 22 0 71 0 18
2014 Information management 23 25 18 5 3 20 7 65 11 113
2014 Information technology 25 30 18 5 3 16 3 68 10 2509
2014 Internal audit 29 28 7 7 0 15 14 81 9 14
2014 Other services to the public 23 43 13 0 9 8 3 75 10 34
2014 None of the above 24 30 14 5 2 19 7 72 9 160
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 9 91 68
2017 Security 4 96 134
2017 Administration and operations 6 94 311
2017 Human resources 7 93 139
2017 Financial management 9 91 137
2017 Procurement 6 94 98
2017 Information management 12 88 80
2017 Information technology 7 93 1745
2017 Project management 7 93 163
2017 None of the above 3 97 150
2014 Client contact centre 13 87 88
2014 Communications or public affairs 10 90 66
2014 Security 9 91 139
2014 Science and technology 13 87 118
2014 Administration and operations 8 92 371
2014 Human resources 11 89 163
2014 Financial management 8 92 203
2014 Procurement 6 94 99
2014 Information management 11 89 113
2014 Information technology 6 94 2502
2014 Internal audit 0 100 14
2014 None of the above 7 93 161

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 52 18
2017 Information technology 37 125
2014 Science and technology 46 15
2014 Administration and operations 49 30
2014 Human resources 29 17
2014 Information management 49 12
2014 Information technology 33 145

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 61 18
2017 Human resources 89 10
2017 Financial management 73 11
2017 Information management 72 10
2017 Information technology 74 125
2017 Project management 80 10
2014 Client contact centre 82 11
2014 Security 92 12
2014 Science and technology 80 15
2014 Administration and operations 83 30
2014 Human resources 94 17
2014 Financial management 94 16
2014 Information management 100 12
2014 Information technology 73 145
2014 None of the above 61 11

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2017 Financial management 0 11
2017 Information technology 6 125
2017 Project management 0 10
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Human resources 0 17
2014 Information technology 3 145

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 18
2017 Human resources 0 10
2017 Financial management 0 11
2017 Information management 0 10
2017 Project management 0 10
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Administration and operations 0 30
2014 Human resources 0 17
2014 Financial management 0 16
2014 Information management 0 12
2014 Information technology 0 145
2014 None of the above 0 11

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2017 Financial management 0 11
2017 Information management 0 10
2017 Information technology 22 125
2014 Client contact centre 0 11
2014 Information technology 14 145

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 18
2017 Human resources 0 10
2017 Financial management 0 11
2017 Information technology 5 125
2017 Project management 0 10
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Administration and operations 0 30
2014 Human resources 0 17
2014 Financial management 0 16
2014 Information technology 3 145
2014 None of the above 0 11

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2017 Information technology 12 125
2014 Information management 0 12
2014 Information technology 16 145

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Information technology 15 120
2014 Client contact centre 0 11
2014 Information technology 17 145

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Information technology 26 120
2014 Client contact centre 0 11
2014 Financial management 31 16
2014 Information management 41 12
2014 Information technology 20 145

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2017 Financial management 0 11
2017 Information technology 10 120
2017 Project management 0 10
2014 Client contact centre 0 11
2014 Human resources 0 17
2014 Information technology 10 145

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 11
2017 Project management 0 10
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Administration and operations 0 30
2014 Financial management 0 16
2014 Information technology 6 145
2014 None of the above 0 12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 27 18
2017 Financial management 0 11
2017 Information technology 22 120
2014 Administration and operations 27 30
2014 Information management 50 12
2014 Information technology 16 145
2014 None of the above 45 12

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Information technology 23 120
2014 Client contact centre 0 11
2014 Human resources 26 17
2014 Information management 50 12
2014 Information technology 27 145

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2017 Financial management 0 11
2014 Client contact centre 0 11
2014 Security 0 12
2014 Administration and operations 0 30
2014 Human resources 0 17
2014 Information management 0 12
2014 Information technology 3 145
2014 None of the above 0 12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2017 Financial management 0 11
2017 Information management 0 10
2017 Project management 0 10

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2017 Financial management 0 11
2017 Information management 0 10
2017 Information technology 5 120
2014 Science and technology 0 15
2014 Human resources 0 17
2014 Information management 0 12
2014 Information technology 6 145

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Information management 0 10
2017 Information technology 9 120
2017 Project management 0 10
2014 Administration and operations 17 30
2014 Human resources 30 17
2014 Information management 0 12
2014 Information technology 9 145

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 18
2017 Human resources 0 10
2017 Information management 0 10
2017 Project management 0 10

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Information technology 19 120
2017 Project management 0 10
2014 Administration and operations 30 30
2014 Information technology 19 145

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 18
2017 Human resources 0 10
2017 Financial management 0 11
2017 Information management 0 10
2017 Information technology 0 120
2017 Project management 0 10
2014 Client contact centre 0 11
2014 Security 0 12
2014 Human resources 0 17
2014 Financial management 0 16
2014 Information management 0 12
2014 None of the above 0 12

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Information technology 36 120
2014 Client contact centre 46 11
2014 Security 50 12
2014 Science and technology 33 15
2014 Administration and operations 25 30
2014 Human resources 32 17
2014 Financial management 56 16
2014 Information technology 35 145

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 33 18
2017 Human resources 45 10
2017 Information technology 33 123
2014 Administration and operations 27 30
2014 Human resources 39 17
2014 Financial management 37 16
2014 Information technology 27 145
2014 None of the above 39 12

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Information technology 15 123
2014 Administration and operations 21 30
2014 Human resources 27 17
2014 Information technology 15 145

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 10
2017 Financial management 0 11
2017 Information technology 9 123
2014 Client contact centre 0 11
2014 Science and technology 0 15
2014 Information management 0 12
2014 Information technology 10 145

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Information technology 16 123
2014 Science and technology 0 15
2014 Information technology 14 145

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Information technology 6 123
2017 Project management 0 10
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Financial management 0 16
2014 Information management 0 12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 18
2017 Financial management 0 11
2017 Information management 0 10
2017 Information technology 7 123
2014 Financial management 32 16
2014 Information technology 7 145
2014 None of the above 0 12

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 11
2017 Information technology 9 123
2014 Security 0 12
2014 Science and technology 0 15
2014 Financial management 36 16
2014 Information technology 13 145

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 38 18
2017 Financial management 54 11
2017 Information technology 47 123
2014 Client contact centre 45 11
2014 Security 59 12
2014 Science and technology 60 15
2014 Administration and operations 49 30
2014 Human resources 37 17
2014 Information management 42 12
2014 Information technology 54 145
2014 None of the above 43 12

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Information technology 6 113
2017 Project management 0 10
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Administration and operations 0 29
2014 Human resources 0 15
2014 Information technology 4 141

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Information technology 9 113
2014 Client contact centre 0 11
2014 Human resources 0 15
2014 Financial management 0 16
2014 Information management 0 12
2014 Information technology 12 141

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 17
2017 Information technology 6 113
2017 Project management 0 10
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Human resources 0 15

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Project management 0 10
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Human resources 0 15
2014 Financial management 0 16

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Project management 0 10
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Human resources 0 15
2014 Financial management 0 16
2014 Information management 0 12
2014 Information technology 4 141

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Information technology 5 113
2014 Client contact centre 0 11
2014 Human resources 0 15
2014 Information technology 4 141

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Information technology 17 113
2014 Administration and operations 34 29
2014 Information technology 11 141

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Information technology 13 113
2017 Project management 0 10
2014 Client contact centre 45 11
2014 Administration and operations 17 29
2014 Human resources 0 15
2014 Information technology 11 141

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 17
2017 Information technology 8 113
2017 Project management 0 10
2014 Security 0 12
2014 Administration and operations 24 29
2014 Human resources 0 15
2014 Information technology 10 141

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Information technology 21 113
2014 Security 41 12
2014 Administration and operations 18 29
2014 Information technology 20 141

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Information technology 13 113
2014 Security 0 12
2014 Science and technology 33 15
2014 Information technology 12 141
2014 None of the above 0 11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 42 17
2017 Information technology 43 113
2014 Security 42 12
2014 Science and technology 60 15
2014 Administration and operations 65 29
2014 Human resources 52 15
2014 Financial management 31 16
2014 Information management 50 12
2014 Information technology 35 141

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 17
2017 Information technology 0 113
2017 Project management 0 10
2014 Security 0 12
2014 Science and technology 0 15
2014 Administration and operations 0 29
2014 None of the above 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 55 17
2017 Information technology 63 113
2017 Project management 60 10
2014 Security 58 12
2014 Science and technology 80 15
2014 Administration and operations 61 29
2014 Human resources 82 15
2014 Financial management 51 16
2014 Information management 58 12
2014 Information technology 71 141

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 17
2017 Project management 0 10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Information technology 18 113
2014 Science and technology 0 15
2014 Administration and operations 24 29
2014 Human resources 0 15
2014 Information technology 14 141

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and operations 73 27 18
2017 Human resources 100 0 10
2017 Financial management 100 0 11
2017 Information management 91 9 10
2017 Information technology 89 11 126
2017 Project management 71 29 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 20 20 4 2 34 7 56 11 75
2017 Communications or public affairs 8 11 21 1 3 46 11 43 9 68
2017 Security 14 14 24 5 1 33 7 48 11 134
2017 Science and technology 9 24 19 1 0 34 13 62 3 73
2017 Administration and operations 17 19 20 2 2 30 10 59 8 310
2017 Human resources 22 17 16 1 2 33 9 67 5 138
2017 Financial management 11 21 16 5 1 39 7 59 12 139
2017 Procurement 21 18 24 3 2 27 5 58 8 97
2017 Real property 12 16 16 7 4 38 8 50 21 25
2017 Materiel management 8 24 25 0 19 24 0 42 25 12
2017 Information management 15 10 29 4 8 30 4 38 18 80
2017 Information technology 14 14 23 2 3 37 8 51 8 1744
2017 Policy 11 5 15 9 6 54 0 35 33 19
2017 Project management 14 10 25 2 2 35 13 45 7 163
2017 Other services to the public 35 21 11 0 5 17 10 78 7 18
2017 None of the above 7 14 26 0 1 37 14 44 3 150
2014 Client contact centre 12 12 22 8 3 33 9 42 20 88
2014 Communications or public affairs 6 1 15 0 4 61 12 27 16 66
2014 Security 13 11 22 3 4 36 12 46 12 139
2014 Science and technology 9 11 28 8 3 34 6 34 19 118
2014 Administration and operations 14 13 22 2 3 36 10 51 9 372
2014 Human resources 10 14 25 3 5 37 6 42 14 163
2014 Financial management 9 14 21 4 3 39 12 45 13 203
2014 Procurement 19 14 20 3 2 34 7 57 9 99
2014 Real property 13 13 32 0 5 28 9 42 7 22
2014 Materiel management 17 23 22 0 5 27 6 59 7 18
2014 Information management 13 13 23 4 5 36 6 45 15 113
2014 Information technology 13 14 23 2 2 38 8 49 7 2509
2014 Internal audit 7 13 15 7 0 51 7 49 16 14
2014 Other services to the public 8 30 30 0 3 29 0 54 4 34
2014 None of the above 9 14 21 4 2 39 12 45 12 161

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 29 18 7 1 17 0 69 9 75
2017 Communications or public affairs 28 25 17 4 1 24 1 70 7 68
2017 Security 23 29 21 6 1 19 1 65 9 134
2017 Science and technology 18 37 16 1 0 25 3 76 2 73
2017 Administration and operations 30 28 18 3 2 16 3 71 6 309
2017 Human resources 30 29 14 2 2 18 5 77 5 139
2017 Financial management 23 35 17 3 2 18 2 72 7 139
2017 Procurement 30 34 23 0 3 10 0 70 3 98
2017 Real property 15 40 4 7 4 30 0 78 16 25
2017 Materiel management 24 16 25 8 10 17 0 48 22 12
2017 Information management 25 18 26 1 8 20 1 54 12 80
2017 Information technology 23 26 22 3 2 21 2 64 7 1745
2017 Policy 28 26 15 15 0 16 0 65 18 19
2017 Project management 28 18 21 2 2 25 3 64 6 163
2017 Other services to the public 41 26 11 0 5 12 5 81 6 18
2017 None of the above 15 27 20 1 1 30 6 65 4 149
2014 Client contact centre 16 27 23 8 1 25 0 57 12 88
2014 Communications or public affairs 15 15 25 0 4 40 1 50 7 66
2014 Security 18 16 26 2 3 32 3 52 8 139
2014 Science and technology 18 24 24 7 5 21 1 54 15 118
2014 Administration and operations 24 21 21 2 2 27 3 64 6 371
2014 Human resources 13 27 22 5 5 27 1 56 14 162
2014 Financial management 14 23 26 4 2 27 3 54 8 203
2014 Procurement 24 27 20 2 4 19 3 67 8 99
2014 Real property 27 27 23 0 5 14 5 66 6 22
2014 Materiel management 17 35 11 11 0 27 0 71 15 18
2014 Information management 22 20 21 2 6 27 1 59 11 113
2014 Information technology 20 25 22 3 2 26 2 62 6 2509
2014 Internal audit 36 28 22 0 7 7 0 69 7 14
2014 Other services to the public 14 51 17 3 3 12 0 74 6 34
2014 None of the above 16 24 23 2 2 26 7 60 6 161
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 28 17 12 12 0 9 55 26 74
2017 Communications or public affairs 21 21 20 14 21 0 3 43 36 68
2017 Security 22 25 21 14 18 0 0 47 32 134
2017 Science and technology 15 19 24 18 22 0 1 35 41 73
2017 Administration and operations 18 21 22 18 19 0 2 40 38 309
2017 Human resources 21 26 21 10 18 1 4 49 29 139
2017 Financial management 26 21 21 17 10 1 4 49 29 138
2017 Procurement 22 17 26 19 12 1 3 40 32 98
2017 Real property 19 18 20 23 20 0 0 37 43 25
2017 Materiel management 41 17 16 19 0 0 8 63 20 12
2017 Information management 8 33 17 22 15 1 4 43 39 80
2017 Information technology 20 27 21 13 17 0 1 48 31 1746
2017 Policy 17 5 20 26 32 0 0 21 59 19
2017 Project management 22 25 19 16 17 0 2 47 34 163
2017 Other services to the public 10 29 24 16 16 0 5 41 34 18
2017 None of the above 23 21 21 16 13 0 5 47 30 149

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 25 26 14 11 0 5 47 26 75
2017 Communications or public affairs 11 29 34 12 13 0 0 40 26 68
2017 Security 22 23 24 19 11 0 0 45 30 134
2017 Science and technology 20 31 25 13 10 0 0 51 24 73
2017 Administration and operations 23 26 28 14 9 0 0 49 23 310
2017 Human resources 11 20 29 19 18 0 2 33 38 139
2017 Financial management 16 23 31 14 14 0 1 40 29 139
2017 Procurement 15 31 25 18 11 0 0 46 28 98
2017 Real property 8 37 31 4 20 0 0 45 24 25
2017 Materiel management 25 33 19 16 7 0 0 58 23 12
2017 Information management 14 34 26 14 11 0 0 48 25 79
2017 Information technology 20 27 26 16 10 0 1 47 26 1744
2017 Policy 6 27 20 26 21 0 0 33 47 19
2017 Project management 17 27 25 19 13 0 0 44 31 162
2017 Other services to the public 40 12 5 23 10 0 10 57 37 18
2017 None of the above 23 24 22 16 11 0 3 49 28 149

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 21 24 15 6 0 9 51 22 73
2017 Communications or public affairs 11 18 42 20 9 0 0 29 29 68
2017 Security 24 23 28 12 13 0 1 47 25 134
2017 Science and technology 20 34 22 15 8 1 0 55 23 72
2017 Administration and operations 24 30 25 12 9 0 1 54 21 310
2017 Human resources 17 21 27 18 15 0 2 39 34 139
2017 Financial management 18 21 28 16 17 0 1 39 33 138
2017 Procurement 22 31 24 15 8 1 0 53 23 96
2017 Real property 4 39 20 29 8 0 0 43 37 24
2017 Materiel management 33 17 16 27 7 0 0 50 34 12
2017 Information management 25 25 19 18 13 0 0 50 31 80
2017 Information technology 20 29 23 16 10 1 1 50 26 1742
2017 Policy 11 20 33 14 21 0 0 31 35 19
2017 Project management 18 23 26 15 17 0 1 41 33 162
2017 Other services to the public 40 11 17 12 5 0 15 61 20 18
2017 None of the above 21 22 21 19 12 0 5 45 33 149

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 27 23 15 13 0 6 45 30 75
2017 Communications or public affairs 9 26 31 13 17 0 5 37 31 68
2017 Security 17 23 22 18 20 0 0 39 38 134
2017 Science and technology 14 19 34 15 17 0 1 33 33 73
2017 Administration and operations 22 23 21 16 14 1 2 47 31 310
2017 Human resources 11 23 19 22 22 0 2 35 45 138
2017 Financial management 21 24 24 11 18 1 1 46 30 139
2017 Procurement 12 22 28 21 16 1 0 35 37 98
2017 Real property 7 16 33 16 24 4 0 24 41 25
2017 Materiel management 33 8 19 24 7 8 0 45 34 12
2017 Information management 10 19 26 26 19 0 0 29 45 80
2017 Information technology 16 23 23 19 17 1 1 40 37 1743
2017 Policy 4 27 28 9 32 0 0 31 41 19
2017 Project management 16 17 20 26 21 0 1 33 47 163
2017 Other services to the public 18 11 28 5 27 0 10 32 37 18
2017 None of the above 18 19 19 21 16 2 7 40 40 150

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 14 8 7 5 0 23 74 15 75
2017 Communications or public affairs 33 28 14 13 8 0 5 64 21 68
2017 Security 38 32 14 7 4 0 4 74 12 134
2017 Science and technology 36 30 14 11 3 0 7 71 14 73
2017 Administration and operations 45 23 13 6 5 1 8 74 12 309
2017 Human resources 34 22 8 13 9 1 13 65 26 139
2017 Financial management 35 27 14 12 8 1 4 65 21 139
2017 Procurement 42 25 12 10 6 1 4 70 17 97
2017 Real property 37 39 4 0 8 0 12 87 9 25
2017 Materiel management 52 25 8 0 7 0 8 84 8 12
2017 Information management 44 22 12 4 6 1 10 75 12 79
2017 Information technology 40 29 15 6 4 1 6 73 11 1741
2017 Policy 32 16 16 21 15 0 0 49 36 19
2017 Project management 39 26 14 8 7 0 7 70 16 163
2017 Other services to the public 44 18 10 0 11 0 17 75 13 18
2017 None of the above 40 17 13 8 6 2 14 68 16 150

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 26 22 9 1 1 2 66 11 74
2017 Communications or public affairs 27 27 26 15 5 0 0 54 20 68
2017 Security 36 24 20 14 6 1 0 60 20 134
2017 Science and technology 32 23 19 16 6 3 1 57 23 73
2017 Administration and operations 32 29 22 10 5 0 1 62 16 308
2017 Human resources 40 24 20 8 7 0 1 64 15 139
2017 Financial management 28 25 22 15 9 0 2 53 24 139
2017 Procurement 33 27 23 10 6 0 1 61 16 98
2017 Real property 35 30 19 12 4 0 0 65 16 25
2017 Materiel management 58 10 8 23 0 0 0 68 23 12
2017 Information management 38 28 18 10 6 0 0 66 17 79
2017 Information technology 31 32 21 9 5 0 1 64 15 1744
2017 Policy 5 32 41 16 5 0 0 37 22 19
2017 Project management 30 31 18 13 8 0 0 61 21 162
2017 Other services to the public 33 28 11 13 11 0 5 64 25 18
2017 None of the above 42 22 17 10 5 1 3 66 16 149

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 23 20 19 3 1 3 57 23 75
2017 Communications or public affairs 25 30 22 13 7 1 1 56 21 68
2017 Security 29 31 21 10 8 1 1 61 18 133
2017 Science and technology 24 29 23 11 11 1 1 55 22 73
2017 Administration and operations 31 34 18 10 3 2 3 68 14 308
2017 Human resources 39 26 19 9 3 1 3 68 12 139
2017 Financial management 21 28 28 12 8 1 2 51 20 138
2017 Procurement 28 37 22 7 4 2 0 66 11 98
2017 Real property 8 39 34 16 4 0 0 46 20 25
2017 Materiel management 33 33 7 19 0 0 8 72 20 12
2017 Information management 23 35 14 15 13 0 0 58 28 78
2017 Information technology 20 32 25 13 8 1 1 53 21 1738
2017 Policy 11 37 31 11 5 0 5 51 17 19
2017 Project management 25 26 26 14 8 0 1 51 22 163
2017 Other services to the public 51 22 17 0 5 0 5 76 6 18
2017 None of the above 35 19 18 12 9 3 4 58 22 149

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 22 18 23 4 0 3 53 28 75
2017 Communications or public affairs 12 37 25 20 4 1 0 50 24 68
2017 Security 18 32 25 13 11 0 0 50 24 134
2017 Science and technology 15 26 28 18 11 1 1 41 30 73
2017 Administration and operations 22 32 22 12 8 1 2 56 21 307
2017 Human resources 23 28 24 15 8 1 1 52 23 139
2017 Financial management 16 17 29 22 15 0 2 33 37 138
2017 Procurement 18 36 22 15 7 1 1 55 22 98
2017 Real property 4 24 33 24 16 0 0 27 39 25
2017 Materiel management 33 16 0 24 10 0 17 59 41 12
2017 Information management 14 27 20 24 15 0 0 41 39 79
2017 Information technology 13 28 25 20 12 1 1 42 33 1743
2017 Policy 11 16 37 35 0 0 0 27 35 19
2017 Project management 17 21 21 26 15 0 1 37 41 163
2017 Other services to the public 35 16 27 7 11 0 5 54 18 18
2017 None of the above 25 17 18 20 14 2 3 45 36 149

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 22 21 18 7 0 5 52 25 75
2017 Communications or public affairs 23 33 15 14 13 1 1 57 28 68
2017 Security 19 30 25 14 11 0 0 50 26 134
2017 Science and technology 24 30 20 16 7 0 3 55 24 72
2017 Administration and operations 24 34 18 11 10 1 2 60 22 308
2017 Human resources 26 30 21 15 6 0 2 57 22 139
2017 Financial management 19 24 18 21 16 1 2 44 38 138
2017 Procurement 22 38 17 13 8 1 1 61 21 98
2017 Real property 11 20 38 15 16 0 0 31 31 25
2017 Materiel management 41 16 8 8 19 0 8 62 29 12
2017 Information management 20 32 9 20 19 0 0 52 39 79
2017 Information technology 17 28 24 18 12 1 1 45 31 1744
2017 Policy 11 38 21 15 15 0 0 49 30 19
2017 Project management 19 20 32 17 12 0 0 39 29 162
2017 Other services to the public 40 21 21 7 5 0 5 65 13 18
2017 None of the above 25 22 20 16 12 1 3 50 30 148

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 25 22 14 4 0 6 58 19 74
2017 Communications or public affairs 29 29 24 8 6 1 3 60 15 68
2017 Security 27 34 20 11 8 0 0 61 19 134
2017 Science and technology 22 34 21 13 7 0 3 58 21 73
2017 Administration and operations 32 33 17 10 5 1 2 68 15 305
2017 Human resources 29 33 20 10 6 0 2 64 16 139
2017 Financial management 29 29 21 8 8 1 4 61 18 138
2017 Procurement 29 29 20 13 5 1 2 60 19 98
2017 Real property 12 48 25 8 8 0 0 60 16 24
2017 Materiel management 50 8 19 24 0 0 0 58 24 12
2017 Information management 18 41 21 9 11 0 0 59 20 79
2017 Information technology 26 32 22 11 7 1 1 59 18 1741
2017 Policy 12 20 40 22 6 0 0 32 28 18
2017 Project management 27 32 21 10 9 1 1 59 19 163
2017 Other services to the public 35 17 22 16 0 0 10 57 18 18
2017 None of the above 31 25 16 10 11 1 5 60 22 149

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 24 5 5 3 0 6 86 9 75
2017 Communications or public affairs 49 20 20 5 5 0 2 70 10 68
2017 Security 49 27 15 6 1 0 1 77 7 134
2017 Science and technology 63 20 11 4 3 0 0 83 7 73
2017 Administration and operations 62 20 10 2 3 0 2 84 6 310
2017 Human resources 59 21 8 6 3 1 2 83 9 139
2017 Financial management 49 25 12 6 4 1 4 78 9 138
2017 Procurement 60 18 10 6 4 1 1 80 10 98
2017 Real property 81 11 4 4 0 0 0 92 4 25
2017 Materiel management 73 0 27 0 0 0 0 73 0 12
2017 Information management 58 23 9 6 3 0 1 82 9 80
2017 Information technology 58 22 11 5 3 1 1 81 7 1744
2017 Policy 53 32 11 4 0 0 0 85 4 19
2017 Project management 57 26 10 4 2 1 1 84 6 163
2017 Other services to the public 56 16 17 5 5 0 0 72 11 18
2017 None of the above 62 19 11 2 2 0 4 85 4 149

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 74 9 1 7 1 0 7 90 9 75
2017 Communications or public affairs 62 15 9 4 9 0 1 78 12 68
2017 Security 82 6 5 2 4 1 0 89 6 134
2017 Science and technology 78 9 5 3 1 0 3 90 4 73
2017 Administration and operations 70 12 6 3 3 0 5 88 6 308
2017 Human resources 69 9 5 2 5 1 10 87 8 139
2017 Financial management 62 10 7 5 5 4 7 81 11 138
2017 Procurement 72 12 5 4 5 1 0 86 9 97
2017 Real property 77 15 4 0 4 0 0 92 4 25
2017 Materiel management 73 0 8 8 10 0 0 73 19 12
2017 Information management 68 15 6 3 5 1 3 86 8 80
2017 Information technology 75 10 5 2 3 2 3 90 5 1746
2017 Policy 58 5 11 20 0 0 6 67 22 19
2017 Project management 76 11 5 5 2 0 1 88 7 163
2017 Other services to the public 95 0 0 0 5 0 0 95 5 18
2017 None of the above 79 7 3 1 1 2 8 95 2 149

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 69 14 7 4 0 0 6 89 4 75
2017 Communications or public affairs 55 17 16 6 3 0 3 74 9 68
2017 Security 67 19 7 4 4 0 0 86 7 134
2017 Science and technology 65 19 4 5 3 0 4 87 8 72
2017 Administration and operations 63 22 6 3 3 0 4 88 6 306
2017 Human resources 58 17 10 4 3 0 8 82 8 139
2017 Financial management 47 27 11 4 4 1 6 79 9 139
2017 Procurement 54 31 8 3 2 1 1 87 5 98
2017 Real property 67 26 4 4 0 0 0 92 4 25
2017 Materiel management 92 0 0 0 0 0 8 100 0 12
2017 Information management 63 24 6 2 4 0 1 88 6 80
2017 Information technology 62 23 8 3 2 1 1 87 5 1746
2017 Policy 53 26 16 4 0 0 0 80 4 19
2017 Project management 71 20 6 2 1 0 1 91 3 163
2017 Other services to the public 73 10 11 0 5 0 0 84 5 18
2017 None of the above 62 20 6 4 1 1 7 88 5 149

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 67 12 6 5 3 0 7 84 9 75
2017 Communications or public affairs 61 10 3 8 16 0 1 73 24 67
2017 Security 67 18 3 4 6 1 1 87 11 134
2017 Science and technology 61 23 8 3 3 0 3 86 6 73
2017 Administration and operations 63 16 9 4 4 1 3 82 8 310
2017 Human resources 60 18 7 4 5 1 5 82 10 138
2017 Financial management 52 21 8 6 5 1 6 79 13 139
2017 Procurement 62 15 7 8 5 1 1 79 14 98
2017 Real property 62 22 4 8 4 0 0 84 12 25
2017 Materiel management 57 16 8 8 10 0 0 73 19 12
2017 Information management 64 15 8 4 6 3 1 82 10 80
2017 Information technology 65 18 8 4 3 1 2 85 7 1747
2017 Policy 54 20 16 0 4 5 0 79 4 19
2017 Project management 65 20 9 3 2 0 1 85 6 163
2017 Other services to the public 78 11 6 0 6 0 0 89 6 17
2017 None of the above 66 15 6 4 1 1 6 88 6 149

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 61 6 3 5 0 0 24 90 7 75
2017 Communications or public affairs 56 8 7 3 0 0 27 87 4 67
2017 Security 59 13 7 1 1 1 19 89 3 134
2017 Science and technology 66 8 7 0 0 0 19 92 0 73
2017 Administration and operations 60 11 5 1 1 1 21 92 2 309
2017 Human resources 61 7 5 1 0 0 25 92 2 139
2017 Financial management 50 12 6 6 3 1 22 80 13 139
2017 Procurement 55 18 4 4 1 1 16 89 6 98
2017 Real property 50 20 0 0 4 0 26 95 5 25
2017 Materiel management 65 0 0 0 0 0 35 100 0 12
2017 Information management 58 15 1 1 1 0 23 95 3 80
2017 Information technology 59 14 4 2 1 1 19 91 3 1743
2017 Policy 59 9 11 5 0 0 16 81 6 19
2017 Project management 66 11 4 2 1 0 17 92 3 163
2017 Other services to the public 73 0 0 5 0 0 22 93 7 18
2017 None of the above 60 5 5 1 1 1 27 91 3 149

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 65 12 12 4 0 0 7 83 4 75
2017 Communications or public affairs 73 14 1 0 0 0 12 98 0 67
2017 Security 64 23 6 0 2 1 4 91 2 133
2017 Science and technology 56 27 8 4 0 0 5 87 4 73
2017 Administration and operations 70 15 4 1 1 0 10 94 1 305
2017 Human resources 72 12 6 1 1 1 7 91 2 138
2017 Financial management 59 18 8 3 2 1 8 86 5 137
2017 Procurement 61 23 7 3 1 1 3 88 4 97
2017 Real property 58 30 4 4 0 0 4 92 4 25
2017 Materiel management 65 18 0 0 0 0 17 100 0 12
2017 Information management 70 11 6 5 4 0 4 85 9 80
2017 Information technology 61 21 9 2 1 1 5 87 4 1736
2017 Policy 73 11 5 0 0 0 11 94 0 19
2017 Project management 66 16 10 6 1 0 1 83 7 163
2017 Other services to the public 74 5 11 0 0 0 10 88 0 18
2017 None of the above 62 11 10 2 1 1 13 85 4 148

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 69 11 7 7 1 0 6 84 9 75
2017 Communications or public affairs 55 18 11 5 5 0 6 78 10 67
2017 Security 60 17 12 4 3 1 3 80 7 134
2017 Science and technology 56 13 15 9 1 0 5 73 11 73
2017 Administration and operations 61 15 10 6 5 0 3 78 11 310
2017 Human resources 67 13 5 5 3 1 7 85 9 139
2017 Financial management 66 12 5 4 4 1 7 85 9 139
2017 Procurement 71 9 10 3 5 0 1 81 8 97
2017 Real property 76 24 0 0 0 0 0 100 0 25
2017 Materiel management 58 0 16 0 17 0 8 63 19 12
2017 Information management 55 28 8 2 6 0 1 83 9 80
2017 Information technology 60 21 8 4 3 1 2 84 8 1746
2017 Policy 56 20 9 5 4 0 5 80 10 19
2017 Project management 68 17 5 5 3 0 3 87 8 163
2017 Other services to the public 49 13 23 5 5 0 5 65 11 18
2017 None of the above 64 14 5 5 6 0 7 83 12 149

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 23 11 6 0 0 5 83 6 75
2017 Communications or public affairs 42 24 21 2 4 0 6 71 6 67
2017 Security 49 22 16 8 3 0 2 73 11 134
2017 Science and technology 63 24 8 0 0 0 5 91 0 72
2017 Administration and operations 56 24 13 3 2 0 3 82 5 309
2017 Human resources 53 28 12 2 1 0 4 85 3 139
2017 Financial management 51 25 10 4 5 0 5 81 9 139
2017 Procurement 48 31 11 7 3 0 0 79 10 97
2017 Real property 62 14 19 4 0 0 0 77 4 25
2017 Materiel management 68 17 7 0 0 0 8 92 0 12
2017 Information management 56 22 11 4 3 0 4 82 7 80
2017 Information technology 53 27 12 4 2 1 2 83 6 1746
2017 Policy 51 23 21 0 0 0 6 78 0 18
2017 Project management 63 23 13 1 1 0 0 86 2 163
2017 Other services to the public 50 5 40 0 0 0 5 58 0 18
2017 None of the above 60 17 10 4 2 0 7 83 6 147

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 25 37 14 4 0 1 44 18 75
2017 Communications or public affairs 9 24 42 15 11 0 0 33 25 67
2017 Security 8 32 42 12 7 0 0 39 18 135
2017 Science and technology 13 29 36 18 4 0 0 42 22 73
2017 Administration and operations 15 28 40 11 5 0 0 43 16 310
2017 Human resources 11 24 39 17 7 1 1 36 25 139
2017 Financial management 12 29 37 16 4 1 1 42 21 139
2017 Procurement 12 31 42 10 5 0 0 43 15 98
2017 Real property 10 20 35 16 20 0 0 30 35 25
2017 Materiel management 33 8 33 0 26 0 0 42 26 12
2017 Information management 12 24 35 20 8 0 1 36 28 79
2017 Information technology 9 29 39 16 7 0 0 38 23 1748
2017 Policy 0 22 57 11 11 0 0 22 21 19
2017 Project management 7 26 35 24 5 2 0 34 30 163
2017 Other services to the public 10 29 28 23 11 0 0 39 33 18
2017 None of the above 16 26 32 16 9 1 1 43 25 150

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 17 36 21 18 0 3 40 23 75
2017 Communications or public affairs 11 21 41 20 6 0 0 26 33 68
2017 Security 7 22 41 19 10 1 0 30 29 135
2017 Science and technology 11 13 35 27 12 0 3 39 25 73
2017 Administration and operations 8 18 37 24 12 0 0 36 26 309
2017 Human resources 9 22 35 22 9 1 2 32 32 139
2017 Financial management 8 21 34 28 9 0 1 37 29 139
2017 Procurement 8 24 37 21 10 0 0 31 32 97
2017 Real property 16 19 47 18 0 0 0 18 35 25
2017 Materiel management 26 0 24 33 17 0 0 50 26 12
2017 Information management 9 32 27 25 8 0 0 32 41 78
2017 Information technology 9 22 38 22 9 0 0 31 31 1743
2017 Policy 11 35 49 4 0 0 0 4 46 19
2017 Project management 12 24 38 18 8 1 1 26 36 162
2017 Other services to the public 17 5 51 11 16 0 0 27 23 18
2017 None of the above 8 21 38 17 14 1 1 31 29 150

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 27 25 12 7 16 0 49 22 75
2017 Communications or public affairs 21 47 15 8 6 1 0 69 15 68
2017 Security 11 40 20 8 10 11 0 57 20 133
2017 Science and technology 7 36 21 13 9 12 2 49 26 73
2017 Administration and operations 14 35 17 13 7 12 1 57 23 311
2017 Human resources 15 30 26 13 6 9 1 49 21 139
2017 Financial management 17 28 30 10 3 11 1 51 15 139
2017 Procurement 13 43 18 16 6 4 0 58 23 97
2017 Real property 4 32 35 8 8 14 0 41 18 25
2017 Materiel management 0 16 50 8 17 8 0 17 28 12
2017 Information management 20 29 21 12 11 6 0 52 25 80
2017 Information technology 11 32 27 12 8 11 0 48 22 1747
2017 Policy 0 46 32 5 16 0 0 46 21 19
2017 Project management 20 28 25 11 6 9 1 53 19 163
2017 Other services to the public 20 28 23 7 22 0 0 48 29 17
2017 None of the above 10 26 26 12 9 15 1 43 25 149

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 32 18 14 7 4 3 58 22 75
2017 Communications or public affairs 11 39 17 15 16 3 0 51 32 68
2017 Security 13 33 22 13 15 4 0 48 29 134
2017 Science and technology 13 35 21 14 11 7 0 51 27 73
2017 Administration and operations 16 40 18 13 9 5 0 59 23 309
2017 Human resources 18 35 23 11 10 2 2 55 22 139
2017 Financial management 14 37 19 19 8 3 0 52 28 139
2017 Procurement 18 31 18 15 15 3 0 50 31 98
2017 Real property 4 39 24 16 14 4 0 44 31 25
2017 Materiel management 16 25 33 0 26 0 0 41 26 12
2017 Information management 22 34 20 13 9 3 0 57 23 80
2017 Information technology 12 32 23 18 11 5 0 47 30 1747
2017 Policy 5 36 32 11 16 0 0 41 27 19
2017 Project management 16 29 24 14 13 3 0 47 28 163
2017 Other services to the public 19 43 16 12 11 0 0 62 23 18
2017 None of the above 12 27 28 15 9 8 2 43 27 150
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 10 90 75
2017 Communications or public affairs 18 82 68
2017 Security 15 85 134
2017 Administration and operations 17 83 310
2017 Human resources 21 79 139
2017 Financial management 25 75 138
2017 Procurement 25 75 98
2017 Real property 20 80 25
2017 Information management 22 78 80
2017 Information technology 14 86 1745
2017 Project management 19 81 163
2017 None of the above 11 89 149
2014 Client contact centre 20 80 88
2014 Communications or public affairs 25 75 66
2014 Security 13 87 139
2014 Science and technology 14 86 116
2014 Administration and operations 14 86 372
2014 Human resources 19 81 162
2014 Financial management 18 82 202
2014 Procurement 16 84 99
2014 Real property 23 77 22
2014 Information management 23 77 113
2014 Information technology 11 89 2506
2014 Internal audit 0 100 14
2014 Other services to the public 22 78 33
2014 None of the above 12 88 161

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 93 7 12
2017 Security 65 35 20
2017 Administration and operations 70 30 55
2017 Human resources 85 15 28
2017 Financial management 75 25 34
2017 Procurement 63 37 25
2017 Information management 73 27 18
2017 Information technology 70 30 241
2017 Project management 69 31 32
2017 None of the above 81 19 16
2014 Client contact centre 85 15 18
2014 Communications or public affairs 82 18 17
2014 Security 72 28 18
2014 Science and technology 81 19 16
2014 Administration and operations 79 21 52
2014 Human resources 90 10 31
2014 Financial management 82 18 35
2014 Procurement 87 13 16
2014 Information management 85 15 26
2014 Information technology 75 25 279
2014 None of the above 78 22 19

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Communications or public affairs 41 27 16 8 8 0 0 68 16 11
2017 Security 46 54 0 0 0 0 0 100 0 13
2017 Administration and operations 53 26 3 10 0 3 5 86 11 38
2017 Human resources 47 35 0 18 0 0 0 82 18 24
2017 Financial management 38 39 11 4 8 0 0 77 12 26
2017 Procurement 31 37 26 6 0 0 0 68 6 16
2017 Information management 54 23 16 0 8 0 0 77 8 13
2017 Information technology 40 35 6 11 5 1 1 77 16 169
2017 Project management 54 27 5 9 0 0 5 86 10 22
2017 None of the above 53 24 0 15 8 0 0 77 23 13
2014 Client contact centre 40 32 27 0 0 0 0 73 0 15
2014 Communications or public affairs 37 35 0 21 7 0 0 72 28 14
2014 Security 38 46 8 8 0 0 0 85 8 13
2014 Science and technology 31 46 8 15 0 0 0 77 15 13
2014 Administration and operations 61 19 8 5 5 0 3 83 10 41
2014 Human resources 36 50 3 4 7 0 0 86 11 28
2014 Financial management 51 43 4 0 3 0 0 93 3 29
2014 Procurement 50 29 14 7 0 0 0 79 7 14
2014 Information management 58 28 0 14 0 0 0 86 14 22
2014 Information technology 57 31 3 6 3 0 0 88 9 208
2014 None of the above 65 21 7 0 7 0 0 86 7 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 17 22 10 7 0 2 43 57 75
2017 Communications or public affairs 35 16 27 8 9 5 0 37 63 68
2017 Security 28 25 17 13 9 5 2 31 69 134
2017 Science and technology 29 23 21 16 9 0 1 29 71 73
2017 Administration and operations 27 24 22 12 12 2 2 28 72 311
2017 Human resources 34 25 13 10 12 3 2 36 64 139
2017 Financial management 27 28 19 16 10 1 0 27 73 139
2017 Procurement 29 21 21 13 12 2 1 30 70 98
2017 Real property 25 12 28 20 15 0 0 25 75 25
2017 Materiel management 57 17 10 0 7 0 8 63 37 12
2017 Information management 21 30 27 11 8 2 1 22 78 80
2017 Information technology 30 27 17 10 8 5 2 33 67 1745
2017 Policy 10 17 15 32 21 0 6 11 89 19
2017 Project management 32 21 23 10 10 4 1 33 67 163
2017 Other services to the public 22 35 32 5 0 5 0 23 77 18
2017 None of the above 41 19 18 7 10 4 3 43 57 150

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 42
2017 Communications or public affairs 17 40
2017 Security 14 86
2017 Science and technology 14 51
2017 Administration and operations 28 218
2017 Human resources 18 83
2017 Financial management 16 100
2017 Procurement 29 66
2017 Real property 26 19
2017 Information management 13 60
2017 Information technology 15 1080
2017 Policy 32 16
2017 Project management 26 104
2017 Other services to the public 15 13
2017 None of the above 17 81

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 48 42
2017 Communications or public affairs 39 40
2017 Security 48 86
2017 Science and technology 29 51
2017 Administration and operations 40 218
2017 Human resources 32 83
2017 Financial management 36 100
2017 Procurement 36 66
2017 Real property 37 19
2017 Information management 30 60
2017 Information technology 28 1080
2017 Policy 68 16
2017 Project management 41 104
2017 Other services to the public 18 13
2017 None of the above 28 81

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 42
2017 Communications or public affairs 14 40
2017 Security 13 86
2017 Science and technology 22 51
2017 Administration and operations 28 218
2017 Human resources 23 83
2017 Financial management 20 100
2017 Procurement 12 66
2017 Real property 32 19
2017 Information management 13 60
2017 Information technology 11 1080
2017 Policy 14 16
2017 Project management 18 104
2017 Other services to the public 7 13
2017 None of the above 16 81

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 46 42
2017 Communications or public affairs 57 40
2017 Security 41 86
2017 Science and technology 59 51
2017 Administration and operations 43 218
2017 Human resources 41 83
2017 Financial management 39 100
2017 Procurement 48 66
2017 Real property 63 19
2017 Information management 62 60
2017 Information technology 58 1080
2017 Policy 65 16
2017 Project management 48 104
2017 Other services to the public 44 13
2017 None of the above 44 81

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 5 42
2017 Communications or public affairs 10 40
2017 Security 4 86
2017 Science and technology 2 51
2017 Administration and operations 4 218
2017 Human resources 8 83
2017 Financial management 6 100
2017 Procurement 6 66
2017 Real property 21 19
2017 Information management 2 60
2017 Information technology 6 1080
2017 Policy 6 16
2017 Project management 4 104
2017 Other services to the public 0 13
2017 None of the above 6 81

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 21 42
2017 Communications or public affairs 32 40
2017 Security 36 86
2017 Science and technology 36 51
2017 Administration and operations 34 218
2017 Human resources 41 83
2017 Financial management 46 100
2017 Procurement 44 66
2017 Real property 42 19
2017 Information management 42 60
2017 Information technology 39 1080
2017 Policy 40 16
2017 Project management 41 104
2017 Other services to the public 23 13
2017 None of the above 30 81

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 5 50 24 12 2 7 42
2017 Communications or public affairs 0 40 22 11 0 27 40
2017 Security 7 35 20 21 6 11 85
2017 Science and technology 4 43 26 16 6 6 50
2017 Administration and operations 6 48 18 13 4 11 212
2017 Human resources 8 52 17 7 8 8 82
2017 Financial management 2 50 16 12 4 17 98
2017 Procurement 7 46 20 12 9 6 66
2017 Real property 11 28 22 22 0 17 18
2017 Information management 3 49 26 10 2 10 59
2017 Information technology 6 45 19 11 4 15 1071
2017 Policy 7 41 25 0 0 27 16
2017 Project management 4 42 19 12 6 18 103
2017 Other services to the public 0 68 16 0 0 16 12
2017 None of the above 5 42 26 6 3 19 80

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 10 14 14 22 0 24 34 47 42
2017 Communications or public affairs 17 17 8 29 22 0 7 37 55 40
2017 Security 9 16 22 16 27 3 6 28 48 87
2017 Science and technology 10 11 25 15 30 0 10 23 50 51
2017 Administration and operations 13 18 20 19 21 1 6 34 44 219
2017 Human resources 14 25 12 20 15 3 11 45 41 82
2017 Financial management 11 16 16 18 20 2 18 33 48 100
2017 Procurement 8 19 22 11 31 2 8 29 46 66
2017 Real property 5 0 21 32 21 0 21 6 67 19
2017 Information management 13 17 17 10 30 0 13 34 46 60
2017 Information technology 7 18 18 19 25 3 10 29 50 1089
2017 Policy 13 38 6 27 10 0 7 55 39 16
2017 Project management 10 19 18 22 28 2 1 30 51 105
2017 Other services to the public 10 24 22 7 29 7 0 37 39 13
2017 None of the above 5 14 22 16 26 0 16 23 51 80

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 2 14 34 38 0 5 10 75 42
2017 Communications or public affairs 0 10 7 30 46 0 7 11 81 40
2017 Security 5 15 13 13 52 0 3 20 67 87
2017 Science and technology 5 6 18 15 46 6 4 12 68 51
2017 Administration and operations 6 8 13 18 52 2 2 14 72 219
2017 Human resources 6 14 6 12 53 5 4 22 72 82
2017 Financial management 7 7 7 17 53 2 8 15 77 101
2017 Procurement 3 13 16 8 50 4 6 18 64 66
2017 Real property 0 0 21 11 68 0 0 0 79 19
2017 Information management 2 14 12 19 45 0 8 18 70 60
2017 Information technology 3 11 13 18 47 2 6 15 71 1090
2017 Policy 6 0 7 20 54 0 13 7 85 16
2017 Project management 2 11 12 19 53 1 2 13 74 105
2017 Other services to the public 10 24 22 7 29 7 0 37 39 13
2017 None of the above 3 9 11 19 53 2 3 12 76 80
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