2017 Public Service Employee Survey Results for Shared Services Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 49 8 16 9 0 0 67 25 2127
2017 CS-01 20 47 11 14 8 0 0 67 22 159
2017 CS-02 16 47 8 19 10 0 0 63 29 768
2017 CS-03 19 51 8 15 7 0 0 70 22 802
2017 CS-04 20 47 7 18 8 0 0 67 26 327
2017 CS-05 26 56 7 9 2 0 0 82 10 57
2014 CS 19 41 8 21 12 0 0 60 32 2704
2014 CS-01 18 42 12 17 11 0 0 60 28 226
2014 CS-02 19 41 9 21 10 0 0 61 31 1064
2014 CS-03 17 42 7 21 13 0 0 59 34 923
2014 CS-04 20 37 8 23 12 0 0 57 34 390
2014 CS-05 26 39 8 18 10 0 0 65 28 80

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 53 27 10 4 3 1 2 83 7 2126
2017 CS-01 51 25 10 6 4 1 2 79 10 160
2017 CS-02 50 28 11 5 3 1 2 81 8 767
2017 CS-03 54 27 9 3 3 2 2 85 6 800
2017 CS-04 56 28 7 4 3 1 1 85 7 328
2017 CS-05 60 23 12 5 0 0 0 82 5 57
2014 CS 53 26 9 6 3 1 2 81 9 2704
2014 CS-01 48 27 11 7 4 0 2 77 11 226
2014 CS-02 55 24 9 6 3 1 2 81 10 1064
2014 CS-03 52 27 9 6 2 1 2 82 9 923
2014 CS-04 55 23 11 5 3 1 2 81 8 390
2014 CS-05 64 30 3 0 4 0 0 94 4 80

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 52 23 9 10 6 0 1 75 16 2130
2017 CS-01 56 22 6 9 6 0 1 79 15 160
2017 CS-02 48 25 11 10 4 0 1 74 14 768
2017 CS-03 52 22 8 10 7 0 1 75 17 803
2017 CS-04 55 22 6 10 7 0 0 77 17 328
2017 CS-05 58 11 9 14 9 0 0 69 23 57
2014 CS 50 24 9 10 6 0 1 75 16 2702
2014 CS-01 50 25 11 6 8 0 1 75 13 226
2014 CS-02 49 24 9 11 5 0 1 74 16 1064
2014 CS-03 49 26 8 10 6 0 1 76 16 921
2014 CS-04 52 22 8 10 6 0 1 75 17 390
2014 CS-05 61 21 5 10 3 0 0 83 13 80

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 38 9 9 6 0 0 75 16 2129
2017 CS-01 35 36 14 11 3 0 1 72 14 160
2017 CS-02 35 36 10 11 7 0 0 72 19 767
2017 CS-03 36 41 9 8 5 0 0 77 14 803
2017 CS-04 41 36 7 8 8 0 0 77 16 328
2017 CS-05 51 32 9 5 4 0 0 82 9 57
2014 CS 38 37 9 10 6 0 0 75 16 2704
2014 CS-01 33 37 11 13 6 0 0 69 19 226
2014 CS-02 37 37 10 9 6 0 0 75 15 1064
2014 CS-03 38 38 8 10 6 0 0 76 16 923
2014 CS-04 39 34 10 11 6 0 0 73 17 390
2014 CS-05 58 19 8 11 5 0 0 76 16 80

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 32 18 16 16 0 0 49 33 2129
2017 CS-01 18 29 18 16 18 0 1 48 34 160
2017 CS-02 13 29 18 19 20 0 1 42 39 769
2017 CS-03 15 34 19 16 15 0 0 50 31 802
2017 CS-04 23 35 17 13 11 0 1 59 24 327
2017 CS-05 40 33 12 11 4 0 0 74 14 57
2014 CS 9 24 16 24 26 0 0 33 50 2704
2014 CS-01 11 24 18 21 24 1 0 36 46 226
2014 CS-02 8 24 16 23 29 0 0 32 52 1064
2014 CS-03 8 24 16 25 27 0 0 32 52 923
2014 CS-04 10 24 17 25 23 0 1 34 48 390
2014 CS-05 19 26 16 28 9 0 3 46 37 80

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 35 42 11 7 5 0 0 77 12 2128
2017 CS-01 36 40 10 7 6 0 0 76 14 160
2017 CS-02 32 43 12 7 6 0 0 75 13 769
2017 CS-03 35 44 10 6 4 0 0 79 11 801
2017 CS-04 40 41 10 6 3 0 0 81 9 327
2017 CS-05 47 30 12 7 4 0 0 77 11 57
2014 CS 32 41 13 8 5 0 0 74 13 2704
2014 CS-01 31 37 15 8 9 0 0 68 16 226
2014 CS-02 29 41 15 9 7 0 0 69 15 1064
2014 CS-03 34 42 11 8 4 0 0 76 13 923
2014 CS-04 37 41 12 6 4 0 0 78 9 390
2014 CS-05 43 46 8 4 0 0 0 89 4 80

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 41 39 9 7 4 0 0 80 11 2127
2017 CS-01 43 35 7 6 8 0 0 78 14 160
2017 CS-02 38 38 12 8 5 0 0 76 12 768
2017 CS-03 41 40 9 6 4 0 0 82 10 801
2017 CS-04 45 40 6 6 3 0 0 85 9 327
2017 CS-05 56 33 5 5 0 0 0 89 5 57
2014 CS 37 41 10 7 5 0 0 78 12 2702
2014 CS-01 31 45 10 7 7 0 0 76 14 225
2014 CS-02 33 40 12 9 6 0 0 73 15 1063
2014 CS-03 39 42 8 8 3 0 0 81 11 923
2014 CS-04 44 41 7 4 4 0 0 85 8 390
2014 CS-05 56 34 9 1 0 0 0 90 1 80

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 42 12 6 2 0 0 80 9 2125
2017 CS-01 38 34 18 8 2 0 0 72 10 160
2017 CS-02 32 44 12 8 3 0 1 77 11 768
2017 CS-03 38 42 11 7 2 0 0 81 9 801
2017 CS-04 44 42 10 2 2 0 1 86 3 325
2017 CS-05 60 28 9 0 4 0 0 88 4 57
2014 CS 34 40 14 8 4 1 0 74 12 2702
2014 CS-01 31 38 15 8 7 1 0 70 14 226
2014 CS-02 30 40 16 9 4 1 0 71 13 1064
2014 CS-03 34 40 14 7 4 1 0 75 11 922
2014 CS-04 41 40 12 5 2 0 0 81 7 389
2014 CS-05 51 33 13 3 1 0 0 84 4 80

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 43 32 11 8 4 0 0 76 13 2125
2017 CS-01 39 33 15 9 4 0 1 72 12 160
2017 CS-02 41 33 12 8 5 1 0 75 13 767
2017 CS-03 45 33 10 7 5 0 1 78 12 800
2017 CS-04 47 31 9 10 2 0 0 79 12 327
2017 CS-05 35 30 14 14 7 0 0 65 21 57
2014 CS 33 36 15 9 6 0 1 70 15 2702
2014 CS-01 30 39 12 6 8 1 3 73 14 226
2014 CS-02 33 35 17 8 5 1 1 70 13 1062
2014 CS-03 35 36 14 9 5 0 0 72 15 923
2014 CS-04 33 35 15 11 6 0 0 68 17 390
2014 CS-05 26 36 8 15 15 0 0 63 30 80

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 39 26 11 8 9 2 7 70 18 2125
2017 CS-01 40 25 12 7 7 3 7 72 15 160
2017 CS-02 41 27 10 8 7 2 7 74 15 768
2017 CS-03 40 27 10 7 8 1 6 73 16 800
2017 CS-04 35 22 16 12 10 1 5 60 23 326
2017 CS-05 9 9 9 18 35 0 21 22 67 57
2014 CS 38 27 10 9 9 2 5 70 20 2703
2014 CS-01 39 29 12 4 8 3 5 74 13 225
2014 CS-02 42 28 9 8 6 2 5 75 15 1064
2014 CS-03 39 29 9 9 8 1 4 72 18 923
2014 CS-04 27 24 14 17 13 1 4 55 31 390
2014 CS-05 10 9 8 18 35 0 21 24 67 80

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 41 14 11 9 0 0 66 20 2128
2017 CS-01 26 51 8 9 7 0 0 77 16 159
2017 CS-02 22 41 15 10 12 0 0 63 22 767
2017 CS-03 25 41 13 12 8 0 0 67 20 803
2017 CS-04 28 38 15 9 9 0 0 66 18 328
2017 CS-05 40 40 9 5 5 0 0 81 11 57
2014 CS 18 43 16 12 11 0 0 61 23 2703
2014 CS-01 22 39 18 12 10 0 0 61 22 226
2014 CS-02 17 42 18 11 12 0 0 59 23 1064
2014 CS-03 18 44 15 13 10 0 0 62 23 922
2014 CS-04 19 43 11 15 12 0 0 62 27 390
2014 CS-05 26 48 11 9 6 0 0 74 15 80

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 34 20 13 11 0 0 56 24 2129
2017 CS-01 30 29 16 13 10 1 1 60 24 159
2017 CS-02 19 34 21 14 12 1 0 53 26 769
2017 CS-03 21 34 21 12 10 0 0 56 23 803
2017 CS-04 23 39 20 9 9 0 1 62 18 327
2017 CS-05 24 39 11 18 9 0 0 63 26 57
2014 CS 15 35 21 15 13 0 0 50 28 2703
2014 CS-01 14 35 19 15 17 0 0 49 32 226
2014 CS-02 13 34 21 17 14 0 0 48 31 1064
2014 CS-03 16 39 20 14 11 0 0 55 25 922
2014 CS-04 18 30 26 15 10 1 0 48 26 390
2014 CS-05 28 34 16 13 10 0 0 61 23 80

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 36 19 16 12 0 0 54 27 2129
2017 CS-01 27 38 15 13 6 1 0 65 20 160
2017 CS-02 18 35 20 14 12 0 0 53 27 768
2017 CS-03 17 36 18 18 11 0 0 53 29 803
2017 CS-04 15 38 19 15 13 0 0 53 28 327
2017 CS-05 21 44 14 12 9 0 0 65 21 57

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 38 14 10 8 1 0 68 18 2129
2017 CS-01 37 35 12 11 5 1 0 72 16 160
2017 CS-02 28 37 15 9 9 1 0 66 19 767
2017 CS-03 25 40 16 12 7 1 0 65 18 803
2017 CS-04 35 38 10 9 7 0 0 73 17 328
2017 CS-05 53 35 7 2 4 0 0 88 5 57
2014 CS 25 40 14 11 8 1 0 66 19 2700
2014 CS-01 29 37 16 6 9 2 0 67 16 225
2014 CS-02 23 40 15 11 9 2 0 64 20 1062
2014 CS-03 24 40 14 12 7 1 0 65 20 922
2014 CS-04 28 40 13 10 8 1 0 68 19 390
2014 CS-05 50 36 6 5 3 0 0 86 8 80

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 22 36 18 12 11 1 0 58 24 2131
2017 CS-01 28 35 15 12 9 0 0 63 22 160
2017 CS-02 19 34 19 14 13 1 0 54 27 769
2017 CS-03 21 36 20 13 10 1 0 58 23 803
2017 CS-04 25 39 16 10 9 0 0 65 20 328
2017 CS-05 35 37 12 5 11 0 0 72 16 57

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 41 36 12 5 4 0 0 78 10 2121
2017 CS-01 47 36 11 3 3 0 0 83 6 159
2017 CS-02 38 36 15 6 5 0 0 74 11 768
2017 CS-03 41 38 12 5 4 0 0 79 9 799
2017 CS-04 46 34 10 5 5 0 0 80 9 326
2017 CS-05 58 33 4 5 0 0 0 91 5 55
2014 CS 49 32 11 5 3 0 0 81 8 2702
2014 CS-01 48 31 12 3 5 0 0 80 8 226
2014 CS-02 47 32 12 5 4 0 0 80 8 1064
2014 CS-03 51 33 10 4 3 0 0 84 7 922
2014 CS-04 48 31 10 7 4 0 0 79 11 389
2014 CS-05 59 31 5 4 1 0 0 90 5 80

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 40 14 12 8 0 0 66 20 2122
2017 CS-01 32 33 17 9 8 1 0 66 17 158
2017 CS-02 20 39 17 14 9 0 0 60 23 765
2017 CS-03 25 42 14 13 6 0 0 67 19 802
2017 CS-04 35 42 8 9 7 0 0 76 16 327
2017 CS-05 47 41 9 0 4 0 0 88 4 56
2014 CS 17 39 16 15 12 0 0 57 28 2703
2014 CS-01 15 36 16 15 18 0 1 51 33 225
2014 CS-02 15 33 19 17 15 0 0 48 33 1064
2014 CS-03 17 45 15 13 10 0 0 63 23 923
2014 CS-04 21 43 11 16 9 1 0 64 25 390
2014 CS-05 35 44 3 11 8 0 0 79 19 80

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 36 18 10 7 0 0 65 17 2121
2017 CS-01 34 38 12 11 4 1 0 73 15 159
2017 CS-02 25 34 20 10 9 0 0 60 20 766
2017 CS-03 28 37 19 10 6 0 0 65 16 800
2017 CS-04 34 37 12 9 8 0 0 71 17 326
2017 CS-05 46 34 9 7 4 0 0 80 11 56
2014 CS 23 36 18 12 11 0 0 59 23 2702
2014 CS-01 24 36 16 9 14 0 1 61 23 225
2014 CS-02 19 35 19 13 13 0 0 55 27 1064
2014 CS-03 24 38 18 11 8 0 0 63 19 922
2014 CS-04 25 35 19 11 11 0 0 59 22 390
2014 CS-05 41 29 9 15 6 0 0 70 21 80

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 35 18 13 9 0 0 60 22 2125
2017 CS-01 34 31 16 12 6 1 0 65 18 159
2017 CS-02 22 38 16 12 12 1 0 60 24 767
2017 CS-03 24 37 20 11 8 0 0 61 19 802
2017 CS-04 28 30 14 17 10 0 0 58 27 327
2017 CS-05 30 34 20 11 5 0 0 64 16 56
2014 CS 20 35 20 13 11 0 0 55 25 2700
2014 CS-01 25 35 17 10 13 0 0 60 23 225
2014 CS-02 19 38 20 12 10 0 0 57 22 1062
2014 CS-03 21 35 20 13 10 0 0 56 24 922
2014 CS-04 19 28 21 16 15 0 0 48 31 390
2014 CS-05 30 18 25 19 9 0 0 48 28 80

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 39 15 10 7 0 0 68 17 2124
2017 CS-01 37 42 13 4 5 0 0 79 9 159
2017 CS-02 28 39 15 10 8 0 0 67 19 768
2017 CS-03 29 39 16 10 6 0 0 69 16 800
2017 CS-04 31 35 16 11 7 0 0 66 18 327
2017 CS-05 39 39 13 4 5 0 0 79 9 56
2014 CS 26 42 15 10 6 0 0 68 16 2702
2014 CS-01 33 34 16 10 7 0 0 67 17 225
2014 CS-02 25 43 16 10 6 0 0 68 16 1064
2014 CS-03 26 44 13 10 6 0 0 71 16 922
2014 CS-04 25 38 18 13 5 0 0 64 18 390
2014 CS-05 29 45 15 6 5 0 0 74 11 80

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 38 15 7 5 0 1 73 12 2127
2017 CS-01 45 41 9 3 1 0 1 87 4 160
2017 CS-02 40 38 13 4 2 1 1 80 7 768
2017 CS-03 32 40 15 8 4 0 1 72 12 802
2017 CS-04 21 34 20 13 11 0 1 56 24 328
2017 CS-05 9 32 29 9 21 0 0 41 30 56
2014 CS 30 38 19 7 5 0 1 69 13 2702
2014 CS-01 45 31 16 3 4 1 1 77 7 226
2014 CS-02 38 40 15 4 2 0 0 79 6 1062
2014 CS-03 27 39 20 7 5 0 1 67 13 923
2014 CS-04 15 35 24 16 9 0 1 51 25 390
2014 CS-05 6 16 24 20 34 0 0 23 54 80

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 17 30 34 13 4 1 2 18 48 2121
2017 CS-01 6 27 39 17 6 1 4 24 34 160
2017 CS-02 12 28 35 16 5 1 2 22 42 764
2017 CS-03 17 30 34 12 4 1 1 16 49 799
2017 CS-04 28 35 26 8 3 0 0 11 63 327
2017 CS-05 25 30 33 9 0 0 4 9 56 57
2014 CS 20 35 30 9 3 1 2 13 56 2699
2014 CS-01 9 31 32 16 5 2 4 23 43 226
2014 CS-02 13 33 35 13 4 1 2 17 47 1062
2014 CS-03 26 34 29 7 2 1 1 9 61 920
2014 CS-04 32 41 22 3 1 1 1 4 74 390
2014 CS-05 31 41 24 4 0 0 0 4 73 80

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 28 27 9 6 2 1 16 56 2121
2017 CS-01 15 24 27 12 11 6 5 26 44 160
2017 CS-02 21 28 30 10 8 2 2 18 51 766
2017 CS-03 28 29 26 10 4 2 1 14 59 797
2017 CS-04 36 28 26 7 2 1 1 9 65 327
2017 CS-05 35 33 21 5 4 0 2 9 70 57
2014 CS 33 31 23 7 3 1 1 11 66 2699
2014 CS-01 23 25 27 13 7 3 3 21 51 226
2014 CS-02 26 31 26 10 4 2 1 14 59 1062
2014 CS-03 37 32 21 5 3 1 1 8 70 920
2014 CS-04 44 35 16 4 1 1 0 5 79 390
2014 CS-05 39 35 25 0 1 0 0 1 74 80

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 30 22 8 3 2 2 11 66 2124
2017 CS-01 21 23 28 15 3 6 4 21 48 160
2017 CS-02 29 28 25 10 4 1 3 15 60 767
2017 CS-03 37 32 20 6 2 2 1 9 70 800
2017 CS-04 41 33 20 4 2 0 0 6 74 326
2017 CS-05 52 30 12 4 0 0 2 4 84 57
2014 CS 37 29 21 7 2 1 2 9 68 2694
2014 CS-01 29 27 24 5 5 4 7 11 62 226
2014 CS-02 32 28 25 9 3 2 2 12 63 1059
2014 CS-03 39 31 20 6 2 1 1 8 71 919
2014 CS-04 47 30 16 5 1 1 0 6 78 389
2014 CS-05 43 38 16 4 0 0 0 4 80 80

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 21 33 20 7 1 2 28 38 2114
2017 CS-01 6 16 28 26 16 3 6 46 23 159
2017 CS-02 10 16 34 25 9 2 3 37 27 761
2017 CS-03 15 24 35 20 4 1 1 25 39 797
2017 CS-04 33 26 32 8 1 0 0 9 59 326
2017 CS-05 44 25 21 11 0 0 0 11 69 57
2014 CS 18 20 33 20 7 1 2 27 39 2688
2014 CS-01 8 15 32 21 15 2 7 40 24 226
2014 CS-02 10 14 35 29 9 1 2 39 24 1057
2014 CS-03 20 22 34 17 5 1 2 22 43 916
2014 CS-04 36 29 27 6 2 0 0 8 65 388
2014 CS-05 46 35 15 4 0 0 0 4 81 80

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 23 29 28 11 5 2 2 17 54 2116
2017 CS-01 15 22 29 17 9 3 5 28 40 160
2017 CS-02 20 24 31 13 7 2 3 21 46 763
2017 CS-03 24 31 26 11 4 2 2 15 57 796
2017 CS-04 31 35 22 8 2 1 1 10 68 326
2017 CS-05 35 30 30 4 2 0 0 5 65 57
2014 CS 32 29 23 9 3 1 2 13 63 2693
2014 CS-01 26 21 23 14 8 1 7 23 51 226
2014 CS-02 23 27 30 13 4 1 2 17 52 1060
2014 CS-03 37 30 21 8 3 1 2 10 68 917
2014 CS-04 47 30 16 4 1 1 1 6 78 389
2014 CS-05 45 41 10 3 1 0 0 4 86 80

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 22 26 20 10 3 4 33 40 2116
2017 CS-01 9 15 25 21 13 8 10 41 29 158
2017 CS-02 12 17 25 22 15 4 5 41 32 762
2017 CS-03 15 26 27 21 8 2 3 30 43 799
2017 CS-04 23 26 29 17 4 0 2 21 50 326
2017 CS-05 30 28 19 16 4 0 4 20 60 57
2014 CS 16 19 25 22 11 3 4 35 37 2688
2014 CS-01 11 12 23 22 18 6 10 47 26 226
2014 CS-02 10 14 24 28 15 4 5 47 27 1055
2014 CS-03 18 22 25 20 8 2 4 30 43 918
2014 CS-04 26 25 28 14 5 2 2 19 52 388
2014 CS-05 26 31 31 10 1 0 0 11 58 80

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 31 28 26 8 3 2 1 12 61 2120
2017 CS-01 16 19 32 16 8 6 4 26 39 159
2017 CS-02 26 25 29 11 5 2 2 16 53 764
2017 CS-03 33 30 26 6 2 1 1 9 65 801
2017 CS-04 42 31 19 6 2 0 0 8 73 327
2017 CS-05 47 29 18 2 0 2 2 2 79 55
2014 CS 28 28 28 10 3 2 1 13 58 2700
2014 CS-01 22 21 28 14 6 4 4 21 48 226
2014 CS-02 22 26 32 12 3 3 1 16 51 1063
2014 CS-03 30 31 25 9 3 1 1 12 63 921
2014 CS-04 37 29 24 6 2 1 1 8 68 389
2014 CS-05 39 29 29 4 0 0 0 4 68 80
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 22 9 6 5 0 2 79 12 2128
2017 CS-01 58 21 9 4 6 1 2 81 10 160
2017 CS-02 53 23 10 7 4 0 3 79 11 769
2017 CS-03 55 20 9 7 6 0 1 77 13 802
2017 CS-04 59 23 7 5 5 0 1 83 10 326
2017 CS-05 61 19 5 7 7 0 0 81 14 57
2014 CS 58 19 8 6 5 0 3 80 11 2702
2014 CS-01 54 21 8 5 7 0 4 79 13 226
2014 CS-02 58 18 9 6 4 1 4 80 11 1063
2014 CS-03 58 20 8 7 4 0 2 80 12 922
2014 CS-04 60 18 8 8 4 0 1 80 12 390
2014 CS-05 65 26 4 3 3 0 0 91 5 80

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 30 17 7 5 6 6 67 14 2128
2017 CS-01 33 29 11 9 3 8 7 73 14 160
2017 CS-02 24 30 19 7 7 7 6 63 16 768
2017 CS-03 31 29 18 6 4 6 6 68 11 803
2017 CS-04 33 32 14 6 6 3 6 72 13 327
2017 CS-05 32 36 18 9 5 0 0 68 14 56
2014 CS 34 29 16 6 5 5 5 70 12 2704
2014 CS-01 30 26 19 4 11 5 5 63 16 226
2014 CS-02 33 26 17 7 5 7 6 67 14 1064
2014 CS-03 35 31 14 6 5 5 4 73 12 923
2014 CS-04 38 33 14 5 3 3 5 77 8 390
2014 CS-05 35 43 11 8 1 0 3 79 9 80

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 45 31 11 6 4 1 0 78 11 2129
2017 CS-01 45 26 13 10 4 1 1 73 14 160
2017 CS-02 40 32 12 7 7 3 0 74 14 768
2017 CS-03 47 31 11 6 3 1 1 79 9 803
2017 CS-04 52 30 9 4 4 0 1 82 8 327
2017 CS-05 56 28 7 7 2 0 0 84 9 57
2014 CS 46 29 10 7 6 2 0 77 13 2704
2014 CS-01 38 31 12 5 11 2 1 71 17 226
2014 CS-02 43 27 10 9 7 2 0 73 17 1064
2014 CS-03 47 31 10 6 4 1 0 79 10 923
2014 CS-04 54 30 8 5 2 1 0 85 7 390
2014 CS-05 51 31 8 9 1 0 0 83 10 80

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 34 15 11 7 3 1 65 19 2127
2017 CS-01 34 34 16 4 6 4 3 73 11 159
2017 CS-02 25 34 16 11 8 4 3 63 20 768
2017 CS-03 27 35 16 12 6 3 1 64 19 803
2017 CS-04 31 37 12 12 7 1 0 68 20 326
2017 CS-05 33 26 18 19 4 0 0 60 23 57
2014 CS 23 38 15 12 6 3 2 65 19 2703
2014 CS-01 19 33 22 11 6 5 4 58 18 226
2014 CS-02 24 35 16 11 7 5 3 64 19 1064
2014 CS-03 23 41 15 12 5 2 2 67 18 922
2014 CS-04 25 42 14 14 4 1 1 68 18 390
2014 CS-05 28 44 8 14 5 0 3 73 19 80

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 24 27 17 10 9 12 2 59 22 2122
2017 CS-01 27 21 16 8 11 13 4 57 23 159
2017 CS-02 17 23 19 10 10 19 2 50 26 766
2017 CS-03 25 28 15 12 8 11 1 61 22 800
2017 CS-04 31 33 16 7 7 4 1 68 15 326
2017 CS-05 40 33 12 9 5 0 0 74 14 57
2014 CS 22 26 19 11 9 10 3 55 22 2703
2014 CS-01 14 19 19 13 16 15 4 40 36 226
2014 CS-02 18 22 21 13 10 14 4 48 27 1063
2014 CS-03 24 32 19 9 7 8 2 61 18 923
2014 CS-04 32 30 19 10 5 4 1 65 15 390
2014 CS-05 39 28 14 10 6 1 3 69 17 80

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 12 20 22 13 10 20 4 42 30 2124
2017 CS-01 17 15 21 11 11 20 7 43 29 159
2017 CS-02 10 16 19 13 11 26 4 38 35 767
2017 CS-03 11 22 24 13 10 19 3 42 28 801
2017 CS-04 15 27 21 11 10 12 3 50 25 326
2017 CS-05 19 28 26 14 12 0 0 47 26 57
2014 CS 11 21 24 14 12 14 4 39 32 2704
2014 CS-01 11 15 24 14 14 19 4 33 36 226
2014 CS-02 10 17 25 14 12 18 5 34 34 1064
2014 CS-03 11 24 23 15 12 12 4 41 32 923
2014 CS-04 13 26 26 14 10 7 3 43 27 390
2014 CS-05 14 35 13 24 9 5 1 52 35 80

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 47 39 8 4 2 1 0 86 6 2120
2017 CS-01 50 39 6 1 2 1 1 91 3 157
2017 CS-02 45 38 9 5 2 1 0 84 7 766
2017 CS-03 48 38 8 4 1 1 0 86 6 801
2017 CS-04 45 43 4 5 2 0 0 89 7 325
2017 CS-05 47 40 5 4 3 0 0 88 7 57
2014 CS 44 40 9 5 2 1 0 84 7 2703
2014 CS-01 38 42 10 5 4 1 0 81 9 226
2014 CS-02 42 40 9 6 2 1 0 83 8 1063
2014 CS-03 46 39 8 5 2 0 0 85 7 923
2014 CS-04 47 40 7 4 1 0 0 87 5 390
2014 CS-05 44 44 9 3 1 0 0 88 4 80
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 38 32 13 10 6 1 1 71 15 2128
2017 CS-01 37 31 11 10 7 1 3 71 18 160
2017 CS-02 36 34 14 9 6 1 0 71 15 768
2017 CS-03 37 32 15 10 5 1 1 70 15 802
2017 CS-04 43 28 12 12 4 1 0 72 16 328
2017 CS-05 41 32 13 5 9 0 0 73 14 56
2014 CS 34 34 15 9 6 1 1 69 15 2704
2014 CS-01 29 32 19 8 9 2 1 63 18 226
2014 CS-02 34 32 15 10 7 1 1 68 17 1064
2014 CS-03 35 36 15 8 5 0 0 72 13 923
2014 CS-04 35 32 17 10 5 1 1 68 15 390
2014 CS-05 40 41 6 10 3 0 0 81 13 80

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 46 30 12 6 4 2 0 78 10 2128
2017 CS-01 46 25 13 8 4 4 1 74 12 159
2017 CS-02 45 32 11 6 4 2 0 78 10 768
2017 CS-03 44 32 13 5 3 2 1 79 8 803
2017 CS-04 49 25 12 8 4 1 0 76 12 328
2017 CS-05 50 28 13 5 4 0 0 79 9 56
2014 CS 41 31 14 6 5 3 1 75 11 2704
2014 CS-01 36 34 11 9 6 4 1 73 15 226
2014 CS-02 42 29 14 6 5 4 1 74 11 1064
2014 CS-03 41 33 14 6 4 2 1 76 10 923
2014 CS-04 41 31 15 6 4 2 1 74 11 390
2014 CS-05 40 38 10 5 4 1 3 81 9 80

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 41 33 11 8 6 0 0 75 13 2130
2017 CS-01 45 29 13 6 7 0 1 74 14 160
2017 CS-02 39 34 12 8 6 0 0 73 14 768
2017 CS-03 41 34 11 7 5 1 1 77 12 803
2017 CS-04 44 33 11 7 5 0 0 77 12 328
2017 CS-05 55 33 2 2 9 0 0 88 11 57
2014 CS 37 35 12 9 6 1 0 72 15 2703
2014 CS-01 34 32 14 9 9 1 0 68 18 225
2014 CS-02 37 33 12 10 7 1 0 70 18 1064
2014 CS-03 37 38 11 8 5 0 0 76 13 923
2014 CS-04 37 34 15 9 5 0 0 71 14 390
2014 CS-05 40 46 6 5 3 0 0 86 8 80

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 74 15 4 2 3 0 1 91 5 2129
2017 CS-01 73 17 3 1 3 0 3 94 4 159
2017 CS-02 72 17 5 2 3 0 1 90 5 769
2017 CS-03 73 16 4 3 2 0 1 91 5 802
2017 CS-04 83 10 4 2 1 0 0 93 3 328
2017 CS-05 69 14 4 5 9 0 0 83 14 57
2014 CS 71 15 5 3 3 0 2 89 6 2702
2014 CS-01 68 16 6 1 4 0 4 87 6 224
2014 CS-02 72 15 5 3 3 0 3 89 6 1064
2014 CS-03 69 16 6 3 3 0 3 88 6 923
2014 CS-04 73 14 5 4 2 0 2 88 6 390
2014 CS-05 79 20 1 0 0 0 0 99 0 80

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 59 24 6 3 3 3 2 87 6 2126
2017 CS-01 46 27 13 2 6 5 2 78 8 160
2017 CS-02 59 22 6 4 2 3 2 86 7 769
2017 CS-03 61 26 5 2 3 2 1 90 5 800
2017 CS-04 65 22 6 3 2 1 1 89 5 326
2017 CS-05 55 28 7 0 7 4 0 86 7 57
2014 CS 49 26 9 5 5 4 3 81 10 2704
2014 CS-01 37 28 7 5 9 6 8 75 17 226
2014 CS-02 49 25 9 5 5 4 3 79 11 1064
2014 CS-03 52 28 8 4 4 3 2 84 8 923
2014 CS-04 54 25 9 4 3 3 2 83 7 390
2014 CS-05 43 34 14 1 3 3 4 81 4 80

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 58 26 8 4 3 1 0 85 7 2130
2017 CS-01 56 26 7 6 4 1 1 83 10 160
2017 CS-02 56 27 8 4 3 1 0 84 7 768
2017 CS-03 57 28 8 3 2 1 1 87 5 803
2017 CS-04 65 22 7 4 2 0 0 87 6 328
2017 CS-05 60 23 7 2 9 0 0 82 11 57

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 55 25 12 3 3 2 0 81 7 2130
2017 CS-01 56 24 11 2 5 3 0 81 7 160
2017 CS-02 55 24 12 4 4 2 0 80 7 769
2017 CS-03 55 26 12 3 2 2 1 82 5 802
2017 CS-04 57 25 11 4 3 0 0 82 7 328
2017 CS-05 51 28 12 2 7 0 0 79 9 57

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 52 27 11 6 4 0 0 79 10 2129
2017 CS-01 53 25 9 8 4 0 1 79 13 160
2017 CS-02 50 25 13 7 5 0 0 76 12 767
2017 CS-03 52 29 10 5 3 1 0 81 9 803
2017 CS-04 54 26 11 5 4 0 0 80 9 328
2017 CS-05 49 28 14 2 7 0 0 77 9 57
2014 CS 46 29 11 7 6 1 0 76 13 2703
2014 CS-01 40 32 10 7 8 1 1 74 16 226
2014 CS-02 46 26 12 8 7 0 0 72 16 1064
2014 CS-03 49 30 11 6 4 0 0 80 10 922
2014 CS-04 46 31 13 5 4 1 0 78 10 390
2014 CS-05 48 38 6 6 3 0 0 85 9 80
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 22 32 21 7 5 5 8 62 14 624
2017 CS-02 9 30 22 9 13 0 17 47 26 23
2017 CS-03 20 30 24 8 5 5 7 57 15 294
2017 CS-04 24 33 18 7 3 4 11 67 12 244
2017 CS-05 32 33 19 4 9 2 2 67 13 54
2014 CS 21 32 20 10 7 4 6 58 19 773
2014 CS-02 22 34 28 11 6 0 0 56 17 18
2014 CS-03 19 33 22 9 7 4 6 58 17 377
2014 CS-04 20 28 18 11 9 6 8 56 23 292
2014 CS-05 29 36 18 9 4 0 4 68 13 78

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 26 23 10 8 15 0 52 20 2131
2017 CS-01 27 14 24 7 7 20 0 52 18 160
2017 CS-02 15 26 22 8 8 21 1 52 20 769
2017 CS-03 16 26 25 10 8 14 0 50 21 803
2017 CS-04 26 30 20 11 7 6 0 59 20 328
2017 CS-05 33 25 16 16 10 0 0 58 26 57
2014 CS 17 29 23 9 8 14 0 54 19 2703
2014 CS-01 17 27 23 6 8 19 0 54 17 226
2014 CS-02 15 26 25 9 8 18 0 49 20 1064
2014 CS-03 16 29 23 10 7 13 1 53 20 923
2014 CS-04 22 40 19 7 8 5 0 64 16 390
2014 CS-05 35 28 16 11 8 1 0 64 19 79

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 22 23 19 18 3 0 37 39 2131
2017 CS-01 27 15 24 10 16 8 1 45 28 160
2017 CS-02 10 22 25 18 19 6 0 34 39 769
2017 CS-03 12 22 23 23 19 1 0 34 43 803
2017 CS-04 18 27 20 18 15 1 0 46 33 328
2017 CS-05 23 35 12 17 12 0 0 58 30 57
2014 CS 10 23 23 20 19 4 0 35 41 2704
2014 CS-01 10 24 23 14 18 11 0 39 35 226
2014 CS-02 9 20 26 21 18 6 0 32 41 1064
2014 CS-03 9 23 23 20 21 3 0 34 42 923
2014 CS-04 13 25 20 23 18 1 0 38 41 390
2014 CS-05 19 34 11 26 10 0 0 53 36 80

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 9 20 23 20 22 6 0 31 44 2124
2017 CS-01 18 20 22 12 14 13 1 44 30 160
2017 CS-02 8 19 25 17 21 9 0 30 42 766
2017 CS-03 7 19 23 21 24 5 0 28 48 799
2017 CS-04 11 24 20 23 21 1 0 36 44 328
2017 CS-05 12 28 16 21 23 0 0 40 44 57
2014 CS 6 18 24 24 22 6 0 26 49 2701
2014 CS-01 7 20 25 17 18 12 0 31 40 226
2014 CS-02 7 17 26 23 19 9 0 26 46 1062
2014 CS-03 6 19 23 23 25 5 0 26 50 923
2014 CS-04 5 18 22 30 24 1 0 23 55 389
2014 CS-05 10 23 16 30 20 1 0 33 51 80

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 13 22 19 17 21 7 0 38 41 2127
2017 CS-01 23 15 20 14 15 13 0 43 34 160
2017 CS-02 10 22 21 16 22 9 0 35 42 766
2017 CS-03 11 23 18 18 23 7 0 36 45 803
2017 CS-04 17 27 16 19 18 3 0 45 38 328
2017 CS-05 25 20 18 21 16 0 0 45 38 56
2014 CS 9 19 21 18 24 10 0 31 46 2702
2014 CS-01 11 16 25 15 21 13 0 30 41 226
2014 CS-02 8 18 21 18 23 12 0 29 47 1064
2014 CS-03 9 19 22 16 26 8 0 31 46 922
2014 CS-04 7 22 21 22 23 5 0 31 47 389
2014 CS-05 15 25 13 21 20 6 0 43 44 80

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 11 25 20 21 19 4 0 37 43 2130
2017 CS-01 17 23 21 18 16 6 0 42 36 160
2017 CS-02 10 24 20 21 20 5 0 36 43 768
2017 CS-03 10 23 20 22 21 5 0 34 44 803
2017 CS-04 12 30 18 24 16 0 0 41 41 328
2017 CS-05 16 35 9 23 18 0 0 51 40 57
2014 CS 7 23 20 23 23 4 0 31 48 2702
2014 CS-01 9 23 23 14 20 9 0 36 38 226
2014 CS-02 7 22 20 24 22 5 0 30 48 1063
2014 CS-03 7 23 19 23 24 3 0 31 49 922
2014 CS-04 6 26 22 25 21 1 0 32 46 390
2014 CS-05 9 26 13 33 20 0 0 35 53 80
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 34 23 16 11 1 0 49 27 2129
2017 CS-01 19 30 31 11 9 1 0 49 20 160
2017 CS-02 11 33 25 16 12 2 0 46 28 769
2017 CS-03 13 35 23 17 13 1 0 48 29 803
2017 CS-04 19 38 18 16 9 0 0 57 25 327
2017 CS-05 27 43 14 13 2 2 0 71 15 56
2014 CS 15 35 22 14 11 1 0 51 26 2703
2014 CS-01 17 31 27 12 9 3 0 49 22 226
2014 CS-02 13 35 23 14 12 2 0 50 27 1063
2014 CS-03 15 34 23 16 12 1 0 49 28 923
2014 CS-04 19 39 18 13 11 0 0 58 24 390
2014 CS-05 23 50 14 14 0 0 0 73 14 80

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 41 18 6 4 5 0 71 10 2123
2017 CS-01 29 44 16 3 3 6 0 77 5 159
2017 CS-02 25 39 20 5 4 7 1 69 10 768
2017 CS-03 24 43 18 6 4 5 0 71 10 799
2017 CS-04 30 41 17 7 5 1 0 72 11 327
2017 CS-05 38 37 16 5 2 0 2 76 7 56
2014 CS 26 41 17 6 3 6 1 72 10 2703
2014 CS-01 25 38 20 3 4 8 1 69 8 226
2014 CS-02 25 40 18 5 3 7 1 71 9 1064
2014 CS-03 26 42 16 6 3 5 1 73 10 922
2014 CS-04 27 44 17 5 3 3 0 73 9 390
2014 CS-05 43 41 5 6 5 0 0 84 11 80

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 28 36 15 10 5 5 1 68 16 2126
2017 CS-01 28 33 17 11 4 6 0 66 17 160
2017 CS-02 24 37 16 11 6 6 1 65 18 766
2017 CS-03 26 36 16 10 6 5 0 66 17 802
2017 CS-04 37 35 13 8 3 2 1 74 12 328
2017 CS-05 48 38 5 4 5 0 0 86 9 56
2014 CS 24 37 16 11 7 5 1 64 19 2699
2014 CS-01 20 33 16 11 9 8 1 59 23 225
2014 CS-02 20 35 17 12 8 6 2 60 21 1062
2014 CS-03 24 37 16 12 6 4 1 65 19 921
2014 CS-04 33 40 13 7 4 3 0 75 12 390
2014 CS-05 44 44 5 5 3 0 0 88 8 80

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 17 30 24 13 7 7 2 51 22 2129
2017 CS-01 21 22 26 11 9 9 2 48 22 160
2017 CS-02 12 24 29 15 9 8 3 41 27 769
2017 CS-03 15 34 22 13 7 7 1 53 23 802
2017 CS-04 27 38 18 10 4 3 0 68 14 328
2017 CS-05 34 36 12 14 2 2 0 71 16 56
2014 CS 10 27 27 14 11 9 2 42 28 2700
2014 CS-01 9 24 27 13 12 12 2 39 29 225
2014 CS-02 7 25 28 15 12 11 3 37 31 1063
2014 CS-03 10 28 26 14 12 9 2 42 28 921
2014 CS-04 16 32 26 11 8 6 1 52 21 390
2014 CS-05 28 38 16 13 5 1 0 66 18 80

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 22 22 13 13 14 2 43 31 2124
2017 CS-01 21 23 17 14 7 17 2 53 26 160
2017 CS-02 12 22 24 13 13 14 2 41 31 766
2017 CS-03 14 22 21 15 12 15 1 42 33 801
2017 CS-04 20 23 20 13 12 9 2 48 29 328
2017 CS-05 14 20 21 11 21 7 5 39 37 56
2014 CS 11 23 21 15 16 13 2 40 36 2701
2014 CS-01 13 26 17 14 16 12 1 45 35 226
2014 CS-02 9 21 20 15 16 16 2 38 38 1062
2014 CS-03 11 23 22 15 17 11 1 39 36 922
2014 CS-04 13 24 25 16 11 10 2 42 30 390
2014 CS-05 20 26 21 9 11 13 0 53 23 80

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 46 28 12 7 3 2 2 77 11 2125
2017 CS-01 44 31 7 7 2 3 6 82 10 160
2017 CS-02 44 27 14 5 3 2 4 76 9 765
2017 CS-03 46 30 11 7 3 1 1 78 11 803
2017 CS-04 52 25 12 8 3 0 0 77 11 326
2017 CS-05 44 25 12 14 5 0 0 69 19 57
2014 CS 46 27 13 6 4 2 3 76 11 2703
2014 CS-01 41 23 16 4 5 5 5 72 11 226
2014 CS-02 46 26 12 6 3 3 4 77 10 1064
2014 CS-03 45 28 13 6 4 1 2 76 11 922
2014 CS-04 49 26 13 7 4 0 1 75 11 390
2014 CS-05 60 26 6 6 1 0 0 86 8 80

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 47 25 12 5 3 6 3 79 8 2124
2017 CS-01 50 17 12 4 2 9 5 78 7 160
2017 CS-02 44 24 13 6 3 6 4 76 10 767
2017 CS-03 47 25 12 5 2 7 2 79 8 802
2017 CS-04 52 29 10 3 2 3 1 85 5 324
2017 CS-05 56 28 9 2 5 0 0 84 7 57
2014 CS 42 24 14 4 3 8 5 76 8 2704
2014 CS-01 40 21 13 3 4 11 7 75 9 226
2014 CS-02 42 23 14 4 4 8 5 75 9 1064
2014 CS-03 40 25 16 4 3 7 5 74 8 923
2014 CS-04 46 24 15 3 3 4 5 77 7 390
2014 CS-05 59 26 9 1 3 3 0 87 4 80

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 27 22 17 17 3 0 42 35 2129
2017 CS-01 25 20 17 16 14 6 2 49 33 160
2017 CS-02 13 24 21 18 21 3 1 38 41 767
2017 CS-03 12 28 24 18 15 2 0 41 34 803
2017 CS-04 18 31 24 13 13 1 0 50 26 328
2017 CS-05 23 33 12 17 12 2 0 57 30 57
2014 CS 9 21 20 22 25 3 0 30 49 2702
2014 CS-01 11 20 20 16 27 6 0 33 45 226
2014 CS-02 8 20 20 21 27 4 0 29 50 1064
2014 CS-03 8 22 20 24 24 2 0 31 49 922
2014 CS-04 9 21 22 24 23 1 0 30 48 389
2014 CS-05 10 29 16 30 15 0 0 39 45 80

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 25 15 17 23 3 1 43 41 2127
2017 CS-01 27 19 11 17 21 4 2 49 40 159
2017 CS-02 12 21 17 20 26 3 1 35 48 766
2017 CS-03 16 26 15 16 23 2 1 44 41 803
2017 CS-04 21 35 12 14 15 2 2 58 29 328
2017 CS-05 30 32 5 14 16 2 2 64 31 57
2014 CS 9 21 17 19 31 3 1 31 52 2704
2014 CS-01 12 12 16 16 38 5 0 26 57 226
2014 CS-02 6 18 17 21 33 3 1 25 56 1064
2014 CS-03 9 22 17 20 28 2 2 32 50 923
2014 CS-04 11 27 16 15 27 1 2 40 44 390
2014 CS-05 16 38 11 18 15 0 3 55 33 80

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 33 26 12 8 5 0 51 21 2128
2017 CS-01 24 30 21 6 8 10 1 60 16 159
2017 CS-02 12 31 28 12 10 6 1 46 23 767
2017 CS-03 15 33 26 15 6 5 0 50 22 803
2017 CS-04 21 37 23 10 7 2 0 59 17 328
2017 CS-05 23 39 21 11 7 0 0 61 18 57

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 28 31 22 4 3 10 1 67 9 2124
2017 CS-01 32 24 25 3 4 11 1 63 9 160
2017 CS-02 25 29 23 5 4 12 2 62 11 767
2017 CS-03 29 34 20 4 3 10 1 70 8 800
2017 CS-04 34 34 21 3 2 6 0 73 5 327
2017 CS-05 36 30 20 9 4 2 0 67 13 56
2014 CS 32 32 19 3 3 10 1 71 7 2703
2014 CS-01 30 25 23 2 4 15 0 66 7 226
2014 CS-02 30 30 21 4 4 12 1 68 8 1063
2014 CS-03 33 33 18 3 3 9 1 73 7 923
2014 CS-04 39 34 14 3 2 7 1 79 5 390
2014 CS-05 36 41 15 3 0 5 0 82 3 80

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 39 18 4 2 6 0 74 6 2125
2017 CS-01 36 32 19 3 2 8 0 73 6 160
2017 CS-02 27 39 19 4 2 8 0 72 7 767
2017 CS-03 30 39 19 4 2 6 0 74 7 800
2017 CS-04 35 44 15 3 2 2 0 80 5 328
2017 CS-05 36 39 16 4 5 0 0 75 9 56
2014 CS 32 36 16 5 3 8 0 74 8 2703
2014 CS-01 30 34 15 4 5 12 0 73 10 226
2014 CS-02 29 36 17 5 3 9 0 72 9 1063
2014 CS-03 33 37 16 5 3 6 0 75 8 923
2014 CS-04 40 34 16 3 2 5 1 78 5 390
2014 CS-05 41 41 11 3 1 3 0 85 4 80

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 31 40 17 8 4 1 0 72 11 2128
2017 CS-01 40 36 16 6 3 0 0 76 9 160
2017 CS-02 28 40 18 8 4 1 0 69 12 767
2017 CS-03 30 40 17 9 3 1 0 71 12 802
2017 CS-04 36 41 13 7 3 0 0 77 10 328
2017 CS-05 39 47 9 2 4 0 0 86 5 57
2014 CS 33 37 16 8 5 1 0 71 13 2701
2014 CS-01 32 39 16 6 6 1 0 72 12 226
2014 CS-02 30 38 17 7 5 2 0 70 12 1063
2014 CS-03 34 37 14 9 5 1 0 72 14 922
2014 CS-04 35 37 16 7 5 0 0 72 12 389
2014 CS-05 39 39 10 8 4 1 0 78 11 80

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 25 22 17 19 1 0 41 37 2124
2017 CS-01 30 21 22 13 12 0 1 52 25 160
2017 CS-02 14 27 22 16 19 1 0 42 36 765
2017 CS-03 14 23 23 19 20 1 0 37 40 801
2017 CS-04 16 25 23 17 19 0 0 41 36 327
2017 CS-05 21 26 21 19 12 0 0 47 31 57
2014 CS 12 26 23 18 19 1 0 38 38 2703
2014 CS-01 18 27 27 10 16 1 0 46 26 226
2014 CS-02 13 28 23 17 18 1 0 42 35 1064
2014 CS-03 10 25 24 20 19 1 0 36 39 922
2014 CS-04 9 23 19 22 26 1 0 33 48 390
2014 CS-05 10 23 24 26 16 1 0 33 43 80

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 26 21 19 19 0 0 41 38 2123
2017 CS-01 27 28 21 13 11 0 0 55 24 160
2017 CS-02 14 27 22 17 19 0 0 41 36 765
2017 CS-03 13 23 22 21 20 1 0 37 41 802
2017 CS-04 14 28 20 21 18 0 0 42 38 325
2017 CS-05 18 32 11 26 14 0 0 49 40 57
2014 CS 11 27 21 20 19 0 0 39 39 2704
2014 CS-01 17 29 26 12 15 1 0 46 28 226
2014 CS-02 12 29 22 18 18 1 0 42 36 1064
2014 CS-03 10 26 22 21 20 0 0 37 41 923
2014 CS-04 8 26 16 24 25 0 0 35 49 390
2014 CS-05 13 24 18 33 14 0 0 36 46 80

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 23 22 16 18 4 0 41 36 2129
2017 CS-01 28 23 19 11 13 5 0 54 26 160
2017 CS-02 17 22 22 14 18 6 1 42 35 767
2017 CS-03 12 23 24 18 19 3 0 37 39 803
2017 CS-04 18 22 20 18 19 3 0 42 38 328
2017 CS-05 21 25 18 14 19 4 0 47 34 57
2014 CS 15 21 22 18 19 4 1 38 39 2702
2014 CS-01 20 22 21 12 21 4 0 44 34 226
2014 CS-02 16 23 22 15 18 5 1 42 35 1062
2014 CS-03 14 19 24 21 17 4 1 34 41 923
2014 CS-04 12 18 20 19 28 3 1 31 48 390
2014 CS-05 18 23 20 19 20 1 0 41 39 80
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CS 26 33 41 2128
2017 CS-01 14 43 43 160
2017 CS-02 23 34 43 767
2017 CS-03 24 33 43 802
2017 CS-04 37 29 34 328
2017 CS-05 51 18 32 57
2014 CS 26 31 42 2701
2014 CS-01 23 35 43 226
2014 CS-02 22 35 42 1064
2014 CS-03 25 30 44 920
2014 CS-04 38 23 39 390
2014 CS-05 39 24 38 80

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CS 21 29 37 6 1 5 550
2017 CS-01 4 34 44 9 4 4 23
2017 CS-02 24 30 33 6 1 6 178
2017 CS-03 20 29 39 6 2 5 191
2017 CS-04 21 30 38 6 1 5 122
2017 CS-05 24 24 41 10 0 0 29
2014 CS 17 28 42 9 9999 5 711
2014 CS-01 26 29 33 10 9999 2 51
2014 CS-02 17 28 39 10 9999 5 239
2014 CS-03 15 31 41 8 9999 6 232
2014 CS-04 17 22 47 8 9999 6 149
2014 CS-05 16 23 48 6 9999 6 31
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 12 88 2127
2017 CS-01 12 88 159
2017 CS-02 11 89 768
2017 CS-03 13 87 803
2017 CS-04 13 87 326
2014 CS 12 88 2699
2014 CS-01 17 83 225
2014 CS-02 11 89 1061
2014 CS-03 13 87 922
2014 CS-04 11 89 390
2014 CS-05 9 91 80

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 CS 46 248
2017 CS-01 40 20
2017 CS-02 44 80
2017 CS-03 54 100
2017 CS-04 40 43
2014 CS 46 328
2014 CS-01 59 39
2014 CS-02 47 116
2014 CS-03 41 115
2014 CS-04 52 44

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CS 55 248
2017 CS-01 70 20
2017 CS-02 66 80
2017 CS-03 44 100
2017 CS-04 46 43
2014 CS 66 328
2014 CS-01 74 39
2014 CS-02 66 116
2014 CS-03 70 115
2014 CS-04 45 44

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CS 7 248
2017 CS-03 9 100
2017 CS-04 14 43
2014 CS 7 328
2014 CS-03 10 115
2014 CS-04 11 44

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CS-01 0 20
2017 CS-02 0 80
2017 CS-04 0 43
2014 CS 0 328
2014 CS-01 0 39
2014 CS-02 0 116
2014 CS-03 0 115
2014 CS-04 0 44

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CS 20 248
2017 CS-01 25 20
2017 CS-02 23 80
2017 CS-03 19 100
2017 CS-04 14 43
2014 CS 14 328
2014 CS-01 23 39
2014 CS-02 16 116
2014 CS-03 11 115

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CS 2 248
2017 CS-04 0 43
2014 CS 2 328
2014 CS-01 0 39

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CS 6 248
2017 CS-01 0 20
2017 CS-02 6 80
2017 CS-03 6 100
2014 CS 4 328
2014 CS-02 4 116
2014 CS-03 5 115

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 CS 41 248
2017 CS-01 45 20
2017 CS-02 39 80
2017 CS-03 41 100
2017 CS-04 44 43
2014 CS 45 329
2014 CS-01 44 39
2014 CS-02 32 117
2014 CS-03 55 115
2014 CS-04 50 44

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 CS 39 248
2017 CS-01 51 20
2017 CS-02 36 80
2017 CS-03 39 100
2017 CS-04 37 43
2014 CS 47 329
2014 CS-01 46 39
2014 CS-02 48 117
2014 CS-03 49 115
2014 CS-04 41 44

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 CS 41 248
2017 CS-01 45 20
2017 CS-02 44 80
2017 CS-03 37 100
2017 CS-04 44 43
2014 CS 49 329
2014 CS-01 54 39
2014 CS-02 52 117
2014 CS-03 43 115
2014 CS-04 48 44

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 CS 36 248
2017 CS-01 35 20
2017 CS-02 40 80
2017 CS-03 31 100
2017 CS-04 37 43
2014 CS 43 329
2014 CS-01 44 39
2014 CS-02 43 117
2014 CS-03 45 115
2014 CS-04 36 44

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 CS 31 248
2017 CS-02 34 80
2017 CS-03 33 100
2017 CS-04 30 43
2014 CS 33 329
2014 CS-01 31 39
2014 CS-02 29 117
2014 CS-03 31 115
2014 CS-04 43 44

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CS 61 248
2017 CS-01 80 20
2017 CS-02 58 80
2017 CS-03 60 100
2017 CS-04 60 43
2014 CS 64 329
2014 CS-01 77 39
2014 CS-02 62 117
2014 CS-03 63 115
2014 CS-04 59 44

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 CS 34 248
2017 CS-01 40 20
2017 CS-02 30 80
2017 CS-03 37 100
2017 CS-04 32 43
2014 CS 38 329
2014 CS-01 46 39
2014 CS-02 28 117
2014 CS-03 46 115
2014 CS-04 32 44

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CS 2 248
2017 CS-01 0 20
2017 CS-04 0 43
2014 CS-01 0 39
2014 CS-04 0 44

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 CS 5 248
2017 CS-03 5 100
2014 CS 5 329
2014 CS-02 4 117
2014 CS-03 6 115

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 CS 12 248
2017 CS-02 11 80
2017 CS-03 12 100
2017 CS-04 12 43
2014 CS 13 329
2014 CS-01 15 39
2014 CS-02 9 117
2014 CS-03 18 115
2014 CS-04 11 44

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CS 45 248
2017 CS-01 60 20
2017 CS-02 52 80
2017 CS-03 40 100
2017 CS-04 35 43
2014 CS 48 329
2014 CS-01 62 39
2014 CS-02 45 117
2014 CS-03 46 115
2014 CS-04 45 44

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 CS 20 248
2017 CS-01 25 20
2017 CS-02 20 80
2017 CS-03 17 100
2017 CS-04 28 43
2014 CS 33 329
2014 CS-01 31 39
2014 CS-02 26 117
2014 CS-03 37 115
2014 CS-04 39 44

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CS 8 248
2017 CS-02 11 80
2017 CS-03 6 100
2014 CS 12 329
2014 CS-01 21 39
2014 CS-02 12 117
2014 CS-03 10 115

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CS 56 248
2017 CS-01 60 20
2017 CS-02 52 80
2017 CS-03 58 100
2017 CS-04 58 43
2014 CS 50 330
2014 CS-01 59 39
2014 CS-02 48 118
2014 CS-03 50 115
2014 CS-04 52 44

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 CS 23 248
2017 CS-02 22 80
2017 CS-03 25 100
2017 CS-04 23 43
2014 CS 32 330
2014 CS-01 38 39
2014 CS-02 31 118
2014 CS-03 30 115
2014 CS-04 30 44

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CS 9 248
2017 CS-02 10 80
2017 CS-03 6 100
2017 CS-04 11 43
2014 CS 12 330
2014 CS-02 7 118
2014 CS-03 15 115
2014 CS-04 18 44

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 CS 17 248
2017 CS-01 25 20
2017 CS-02 27 80
2017 CS-03 9 100
2014 CS 21 330
2014 CS-01 36 39
2014 CS-02 20 118
2014 CS-03 18 115
2014 CS-04 14 44

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CS 7 248
2017 CS-02 7 80
2017 CS-03 7 100
2014 CS 9 330
2014 CS-01 15 39
2014 CS-02 6 118
2014 CS-03 10 115

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CS 5 248
2014 CS 5 330
2014 CS-02 5 118

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CS 12 248
2017 CS-02 11 80
2017 CS-03 12 100
2017 CS-04 14 43
2014 CS 18 330
2014 CS-02 18 118
2014 CS-03 20 115
2014 CS-04 16 44

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CS 12 248
2017 CS-02 12 80
2017 CS-03 10 100
2017 CS-04 16 43
2014 CS 14 330
2014 CS-02 12 118
2014 CS-03 18 115

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CS 26 248
2017 CS-01 35 20
2017 CS-02 26 80
2017 CS-03 22 100
2017 CS-04 26 43
2014 CS 22 330
2014 CS-01 20 39
2014 CS-02 23 118
2014 CS-03 23 115
2014 CS-04 18 44

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 CS 7 235
2017 CS-02 8 76
2017 CS-03 7 97
2014 CS 10 313
2014 CS-01 14 36
2014 CS-02 9 110
2014 CS-03 10 111
2014 CS-04 14 43

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CS 19 235
2017 CS-01 40 15
2017 CS-02 14 76
2017 CS-03 22 97
2017 CS-04 17 42
2014 CS 16 313
2014 CS-02 19 110
2014 CS-03 14 111
2014 CS-04 19 43

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 CS 10 235
2017 CS-02 10 76
2017 CS-03 12 97
2014 CS 7 313
2014 CS-02 8 110
2014 CS-03 6 111

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CS 7 235
2017 CS-02 6 76
2017 CS-03 6 97
2014 CS 7 313
2014 CS-02 8 110
2014 CS-03 5 111

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CS 10 235
2017 CS-01 0 15
2017 CS-02 9 76
2017 CS-03 12 97
2017 CS-04 12 42
2014 CS 10 313
2014 CS-01 25 36
2014 CS-02 6 110
2014 CS-03 12 111

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CS 11 235
2017 CS-01 0 15
2017 CS-02 10 76
2017 CS-03 12 97
2017 CS-04 14 42
2014 CS 9 313
2014 CS-02 7 110
2014 CS-03 12 111

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CS 18 235
2017 CS-02 14 76
2017 CS-03 20 97
2017 CS-04 16 42
2014 CS 20 313
2014 CS-02 12 110
2014 CS-03 32 111
2014 CS-04 21 43

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 CS 11 235
2017 CS-02 16 76
2017 CS-03 8 97
2014 CS 13 313
2014 CS-01 25 36
2014 CS-02 13 110
2014 CS-03 9 111
2014 CS-04 14 43

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 CS 12 235
2017 CS-02 16 76
2017 CS-03 9 97
2014 CS 10 313
2014 CS-01 17 36
2014 CS-02 13 110
2014 CS-03 5 111

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CS 24 235
2017 CS-01 47 15
2017 CS-02 29 76
2017 CS-03 19 97
2017 CS-04 17 42
2014 CS 27 313
2014 CS-01 28 36
2014 CS-02 26 110
2014 CS-03 28 111
2014 CS-04 19 43

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 CS 12 235
2017 CS-02 18 76
2017 CS-03 8 97
2014 CS 12 313
2014 CS-01 17 36
2014 CS-02 10 110
2014 CS-03 11 111

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CS 41 235
2017 CS-01 47 15
2017 CS-02 51 76
2017 CS-03 37 97
2017 CS-04 28 42
2014 CS 43 313
2014 CS-01 50 36
2014 CS-02 43 110
2014 CS-03 45 111
2014 CS-04 30 43

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CS-01 0 15
2014 CS 3 313
2014 CS-01 0 36
2014 CS-04 0 43

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CS 52 235
2017 CS-01 74 15
2017 CS-02 51 76
2017 CS-03 48 97
2017 CS-04 55 42
2014 CS 59 313
2014 CS-01 53 36
2014 CS-02 65 110
2014 CS-03 56 111
2014 CS-04 60 43

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CS 3 235
2017 CS-04 0 42

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CS 11 235
2017 CS-01 0 15
2017 CS-02 15 76
2017 CS-03 11 97
2014 CS 12 313
2014 CS-02 15 110
2014 CS-03 9 111

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 89 11 249
2017 CS-01 81 19 20
2017 CS-02 85 15 81
2017 CS-03 91 9 100
2017 CS-04 91 9 43

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 13 14 23 3 4 33 10 48 12 2128
2017 CS-01 19 10 24 2 3 30 13 50 9 160
2017 CS-02 12 13 21 3 5 35 11 47 15 767
2017 CS-03 12 13 24 3 4 35 9 45 12 803
2017 CS-04 16 17 24 4 2 26 12 53 9 327
2017 CS-05 18 25 18 4 7 26 4 60 15 57
2014 CS 12 13 23 4 4 35 9 45 15 2702
2014 CS-01 13 15 18 5 7 35 7 48 21 226
2014 CS-02 9 13 22 4 3 38 10 43 14 1062
2014 CS-03 12 13 24 4 4 33 9 44 14 923
2014 CS-04 14 14 25 4 4 31 9 45 12 390
2014 CS-05 23 18 14 8 4 31 4 62 17 80

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 22 28 23 4 3 19 2 62 9 2129
2017 CS-01 27 22 21 6 2 17 4 63 10 160
2017 CS-02 20 25 22 4 4 21 2 60 11 767
2017 CS-03 20 29 24 4 2 19 2 62 7 803
2017 CS-04 25 30 24 3 3 12 2 65 7 328
2017 CS-05 28 42 16 3 2 9 0 77 6 57
2014 CS 18 25 24 5 3 24 2 57 11 2703
2014 CS-01 19 24 20 5 4 25 2 59 13 226
2014 CS-02 16 24 24 5 2 27 3 56 10 1063
2014 CS-03 17 25 25 6 3 23 2 56 11 923
2014 CS-04 21 25 25 4 4 19 2 58 10 390
2014 CS-05 28 29 21 5 5 13 0 64 11 80
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 54 10 4 1 1 1 85 5 2127
2017 CS-01 21 47 15 9 4 3 2 71 13 160
2017 CS-02 24 56 11 5 1 2 1 82 6 766
2017 CS-03 29 56 9 3 1 1 1 87 4 802
2017 CS-04 42 49 6 1 1 0 1 92 2 328
2017 CS-05 44 51 0 0 4 0 2 96 4 57
2014 CS 29 55 10 3 1 1 1 86 4 2702
2014 CS-01 23 50 17 6 1 2 1 75 7 226
2014 CS-02 23 58 12 4 1 1 1 83 5 1063
2014 CS-03 30 56 9 2 1 1 1 87 4 922
2014 CS-04 40 51 5 2 0 1 2 93 3 390
2014 CS-05 49 44 3 0 1 1 3 96 1 80

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 10 23 26 7 5 23 6 47 17 2125
2017 CS-01 13 20 26 8 4 25 4 45 18 159
2017 CS-02 9 22 26 8 6 23 6 43 20 768
2017 CS-03 9 25 24 7 5 23 6 48 17 801
2017 CS-04 11 26 27 4 4 20 8 51 11 326
2017 CS-05 12 23 28 7 4 25 2 48 14 57
2014 CS 8 19 27 9 6 24 7 38 23 2701
2014 CS-01 11 23 26 8 6 23 3 45 20 225
2014 CS-02 7 20 27 9 6 24 7 38 22 1063
2014 CS-03 9 19 27 10 7 22 7 38 24 922
2014 CS-04 5 16 29 10 5 27 8 32 22 390
2014 CS-05 10 21 25 9 3 26 6 46 17 80

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 42 34 10 2 1 8 2 85 4 2129
2017 CS-01 40 32 11 3 1 11 2 82 5 160
2017 CS-02 40 35 9 2 1 10 1 85 4 767
2017 CS-03 42 35 11 2 1 8 1 84 3 803
2017 CS-04 46 34 9 2 1 6 2 87 4 328
2017 CS-05 40 30 12 7 4 5 2 76 11 57
2014 CS 39 35 13 2 1 9 1 82 4 2704
2014 CS-01 31 40 13 2 2 11 1 81 4 226
2014 CS-02 37 34 13 2 1 11 1 81 4 1064
2014 CS-03 41 36 12 2 1 7 1 84 3 923
2014 CS-04 45 29 13 2 1 8 2 82 3 390
2014 CS-05 35 39 16 1 1 5 3 80 3 80

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 28 33 17 4 2 14 1 73 8 2127
2017 CS-01 28 31 13 4 3 19 1 75 9 159
2017 CS-02 26 33 16 5 3 16 1 72 9 767
2017 CS-03 26 34 19 3 2 14 1 71 7 802
2017 CS-04 37 33 14 3 2 9 2 79 5 328
2017 CS-05 33 37 14 5 5 4 2 74 11 57
2014 CS 25 31 19 5 3 16 1 68 9 2701
2014 CS-01 21 30 20 4 3 21 1 66 9 225
2014 CS-02 22 31 19 5 3 20 1 66 10 1063
2014 CS-03 26 31 19 5 3 13 1 67 10 922
2014 CS-04 31 30 19 5 1 13 2 71 6 390
2014 CS-05 30 36 16 5 3 8 3 74 8 80
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 7 93 2127
2017 CS-01 7 93 160
2017 CS-02 7 93 766
2017 CS-03 7 93 802
2017 CS-04 7 93 328
2014 CS 7 93 2697
2014 CS-01 8 92 225
2014 CS-02 6 94 1061
2014 CS-03 8 92 923
2014 CS-04 4 96 388

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 CS 36 146
2017 CS-02 43 56
2017 CS-03 35 51
2017 CS-04 21 23
2014 CS 34 174
2014 CS-01 50 18
2014 CS-02 37 62
2014 CS-03 28 69

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CS 74 146
2017 CS-01 75 12
2017 CS-02 75 56
2017 CS-03 70 51
2017 CS-04 78 23
2014 CS 76 174
2014 CS-01 89 18
2014 CS-02 69 62
2014 CS-03 81 69
2014 CS-04 65 17

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CS 5 146
2014 CS 3 174
2014 CS-01 0 18
2014 CS-04 0 17

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CS 0 146
2017 CS-01 0 12
2017 CS-02 0 56
2017 CS-03 0 51
2017 CS-04 0 23
2014 CS 0 174
2014 CS-01 0 18
2014 CS-02 0 62
2014 CS-03 0 69
2014 CS-04 0 17

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CS 20 146
2017 CS-02 18 56
2017 CS-03 20 51
2014 CS 13 174
2014 CS-02 18 62
2014 CS-03 13 69

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CS 4 146
2017 CS-04 0 23
2014 CS 3 174
2014 CS-04 0 17

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CS 14 146
2017 CS-01 0 12
2017 CS-02 16 56
2017 CS-03 16 51
2014 CS 16 174
2014 CS-02 19 62
2014 CS-03 12 69
2014 CS-04 29 17

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 CS 17 142
2017 CS-01 0 11
2017 CS-02 20 54
2017 CS-03 14 50
2017 CS-04 26 23
2014 CS 14 174
2014 CS-02 13 62
2014 CS-03 12 69
2014 CS-04 29 17

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 CS 25 142
2017 CS-02 30 54
2017 CS-03 26 50
2017 CS-04 21 23
2014 CS 17 174
2014 CS-02 13 62
2014 CS-03 22 69

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 CS 11 142
2017 CS-01 0 11
2017 CS-02 13 54
2014 CS 8 174
2014 CS-03 10 69

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 CS 4 142
2017 CS-01 0 11
2017 CS-04 0 23
2014 CS 4 174
2014 CS-02 0 62
2014 CS-04 0 17

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 CS 24 142
2017 CS-01 45 11
2017 CS-02 26 54
2017 CS-03 20 50
2014 CS 22 174
2014 CS-02 19 62
2014 CS-03 20 69

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 CS 22 142
2017 CS-02 20 54
2017 CS-03 16 50
2017 CS-04 26 23
2014 CS 27 174
2014 CS-02 19 62
2014 CS-03 32 69
2014 CS-04 35 17

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 CS 4 142
2014 CS 3 174
2014 CS-02 0 62
2014 CS-04 0 17

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 CS-01 0 11
2017 CS-03 0 50
2017 CS-04 0 23

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 CS 5 142
2017 CS-04 0 23
2014 CS 7 174
2014 CS-02 8 62
2014 CS-03 7 69
2014 CS-04 0 17

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 CS 10 142
2017 CS-03 12 50
2014 CS 10 174
2014 CS-02 13 62
2014 CS-03 12 69
2014 CS-04 0 17

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 CS-01 0 11
2017 CS-04 0 23

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 CS 20 142
2017 CS-02 20 54
2017 CS-03 24 50
2014 CS 20 174
2014 CS-01 28 18
2014 CS-02 27 62
2014 CS-03 13 69

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 CS 0 142
2017 CS-01 0 11
2017 CS-02 0 54
2017 CS-03 0 50
2017 CS-04 0 23
2014 CS-03 0 69
2014 CS-04 0 17

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CS 35 142
2017 CS-02 32 54
2017 CS-03 40 50
2017 CS-04 26 23
2014 CS 37 174
2014 CS-01 33 18
2014 CS-02 40 62
2014 CS-03 36 69
2014 CS-04 35 17

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CS 28 144
2017 CS-02 27 55
2017 CS-03 23 51
2017 CS-04 35 23
2014 CS 26 174
2014 CS-02 27 62
2014 CS-03 25 69

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 CS 15 144
2017 CS-02 9 55
2017 CS-03 22 51
2014 CS 14 174
2014 CS-02 16 62
2014 CS-03 13 69

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CS 10 144
2017 CS-03 14 51
2014 CS 9 174
2014 CS-03 14 69

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 CS 15 144
2017 CS-02 15 55
2017 CS-03 16 51
2014 CS 15 174
2014 CS-01 28 18
2014 CS-02 11 62
2014 CS-03 16 69

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CS 4 144
2017 CS-04 0 23
2014 CS 5 174

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CS 6 144
2014 CS-04 0 17

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CS 7 144
2017 CS-03 12 51
2014 CS 9 174
2014 CS-01 0 18
2014 CS-02 8 62
2014 CS-03 13 69
2014 CS-04 0 17

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 CS 11 144
2017 CS-02 11 55
2014 CS 13 174
2014 CS-02 11 62
2014 CS-03 16 69

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CS 49 144
2017 CS-01 45 11
2017 CS-02 58 55
2017 CS-03 45 51
2017 CS-04 43 23
2014 CS 55 174
2014 CS-01 67 18
2014 CS-02 56 62
2014 CS-03 49 69
2014 CS-04 59 17

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 CS 5 135
2014 CS 4 171
2014 CS-04 0 17

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CS 9 135
2017 CS-02 14 51
2017 CS-04 0 22
2014 CS 11 171
2014 CS-02 10 61
2014 CS-03 12 68

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 CS 5 135
2017 CS-04 0 22
2014 CS-04 0 17

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CS-02 0 51
2017 CS-04 0 22
2014 CS-01 0 17
2014 CS-02 0 61
2014 CS-04 0 17

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CS-01 0 10
2017 CS-02 0 51
2014 CS 3 171
2014 CS-02 0 61
2014 CS-04 0 17

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CS 7 135
2017 CS-03 10 48
2014 CS 6 171
2014 CS-01 0 17
2014 CS-02 10 61

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CS 18 135
2017 CS-01 51 10
2017 CS-02 18 51
2017 CS-03 10 48
2017 CS-04 27 22
2014 CS 13 171
2014 CS-03 25 68

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 CS 10 135
2017 CS-02 14 51
2017 CS-03 10 48
2017 CS-04 0 22
2014 CS 11 171
2014 CS-02 8 61
2014 CS-03 10 68

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 CS 7 135
2017 CS-01 0 10
2017 CS-02 12 51
2017 CS-04 0 22
2014 CS 11 171
2014 CS-02 11 61
2014 CS-03 12 68
2014 CS-04 0 17

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CS 21 135
2017 CS-02 26 51
2017 CS-03 13 48
2017 CS-04 23 22
2014 CS 21 171
2014 CS-02 20 61
2014 CS-03 28 68

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 CS 13 135
2017 CS-02 16 51
2017 CS-03 13 48
2014 CS 13 171
2014 CS-02 11 61
2014 CS-03 18 68
2014 CS-04 0 17

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CS 44 135
2017 CS-01 60 10
2017 CS-02 53 51
2017 CS-03 33 48
2017 CS-04 32 22
2014 CS 39 171
2014 CS-01 41 17
2014 CS-02 34 61
2014 CS-03 43 68

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CS 0 135
2017 CS-01 0 10
2017 CS-02 0 51
2017 CS-03 0 48
2017 CS-04 0 22
2014 CS-01 0 17
2014 CS-02 0 61
2014 CS-04 0 17

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CS 65 135
2017 CS-01 60 10
2017 CS-02 61 51
2017 CS-03 71 48
2017 CS-04 64 22
2014 CS 67 171
2014 CS-01 71 17
2014 CS-02 70 61
2014 CS-03 66 68
2014 CS-04 59 17

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CS 4 135
2017 CS-04 0 22

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CS 16 135
2017 CS-01 0 10
2017 CS-02 16 51
2017 CS-03 19 48
2017 CS-04 22 22
2014 CS 13 171
2014 CS-02 16 61
2014 CS-03 10 68

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 89 11 147
2017 CS-01 67 33 12
2017 CS-02 89 11 56
2017 CS-03 94 6 52
2017 CS-04 83 17 23

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 13 15 23 2 3 37 8 50 9 2126
2017 CS-01 17 11 24 2 2 34 9 50 7 160
2017 CS-02 11 15 22 2 5 39 8 47 12 765
2017 CS-03 13 13 25 2 1 39 7 48 6 802
2017 CS-04 15 20 21 4 2 29 9 56 10 328
2017 CS-05 23 23 14 0 2 30 9 74 3 57
2014 CS 12 13 23 3 2 38 9 47 9 2702
2014 CS-01 12 15 21 3 4 40 6 49 12 226
2014 CS-02 10 14 22 3 2 40 10 47 9 1063
2014 CS-03 13 13 23 2 3 37 8 47 10 922
2014 CS-04 12 13 28 2 1 36 8 44 6 390
2014 CS-05 28 9 20 1 0 38 5 63 2 80

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 23 27 22 3 2 21 2 65 7 2126
2017 CS-01 26 22 22 2 2 21 5 65 5 160
2017 CS-02 19 27 21 4 3 24 1 62 9 767
2017 CS-03 22 27 23 2 1 23 2 65 5 800
2017 CS-04 27 29 23 3 2 14 2 66 6 328
2017 CS-05 42 30 14 2 2 10 0 80 4 57
2014 CS 19 24 23 3 2 26 2 61 7 2702
2014 CS-01 18 23 22 3 2 30 3 61 7 226
2014 CS-02 18 24 22 3 1 28 3 61 7 1063
2014 CS-03 20 23 24 2 3 26 2 59 8 922
2014 CS-04 20 27 25 3 2 23 1 61 6 390
2014 CS-05 36 23 14 6 0 21 0 75 8 80
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 20 27 21 14 16 0 2 48 31 2129
2017 CS-01 16 27 19 12 21 1 5 46 34 160
2017 CS-02 20 28 20 14 16 0 2 48 31 767
2017 CS-03 19 28 22 14 15 0 2 48 29 803
2017 CS-04 25 23 19 17 14 0 2 49 32 328
2017 CS-05 21 21 25 12 19 0 2 43 32 57

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 19 28 26 16 10 0 1 47 26 2125
2017 CS-01 26 26 26 14 4 1 3 54 19 159
2017 CS-02 25 32 24 12 7 1 1 58 18 768
2017 CS-03 16 28 27 18 9 1 0 45 28 801
2017 CS-04 10 21 30 21 18 0 0 31 39 327
2017 CS-05 7 12 28 28 25 0 0 19 53 57

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 20 29 23 16 10 0 1 49 27 2122
2017 CS-01 31 27 21 14 1 1 5 61 16 158
2017 CS-02 27 33 20 11 6 1 2 62 17 765
2017 CS-03 16 28 27 17 11 1 1 45 28 802
2017 CS-04 8 23 24 25 19 0 0 31 45 326
2017 CS-05 7 9 28 21 35 0 0 16 56 57

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 23 24 20 16 1 1 39 37 2124
2017 CS-01 16 27 25 14 13 0 5 45 28 159
2017 CS-02 22 26 22 15 13 1 1 49 29 767
2017 CS-03 13 22 25 22 16 1 1 36 39 799
2017 CS-04 6 17 26 25 24 0 0 24 50 328
2017 CS-05 5 14 28 24 28 0 0 19 52 57

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 40 29 15 6 4 1 7 74 10 2121
2017 CS-01 47 22 9 4 1 1 15 83 6 160
2017 CS-02 46 28 12 4 2 1 7 80 7 765
2017 CS-03 40 29 16 6 3 1 6 74 9 801
2017 CS-04 26 33 20 10 8 0 4 61 18 326
2017 CS-05 13 29 30 13 14 0 2 42 27 56

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 32 31 20 10 5 0 1 65 15 2124
2017 CS-01 41 25 19 6 7 1 1 67 13 160
2017 CS-02 35 33 18 9 4 0 1 69 13 767
2017 CS-03 32 31 21 10 5 1 1 64 15 799
2017 CS-04 28 32 20 13 7 0 1 60 19 327
2017 CS-05 14 24 32 19 10 0 0 39 30 57

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 31 25 13 7 1 1 53 21 2118
2017 CS-01 34 31 19 8 4 1 3 68 12 160
2017 CS-02 23 35 22 11 7 1 2 59 18 763
2017 CS-03 18 30 28 15 7 1 1 49 23 797
2017 CS-04 15 30 27 15 11 0 1 46 26 327
2017 CS-05 25 21 31 16 7 0 0 46 23 57

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 13 28 24 21 12 1 1 42 34 2124
2017 CS-01 25 29 22 18 3 1 2 56 22 160
2017 CS-02 18 33 23 15 9 1 2 52 24 765
2017 CS-03 9 28 24 24 13 1 1 38 38 801
2017 CS-04 6 21 25 29 19 0 0 27 49 327
2017 CS-05 5 16 31 28 19 0 0 21 47 57

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 17 28 23 19 12 0 1 45 31 2122
2017 CS-01 29 24 27 14 5 0 2 53 19 160
2017 CS-02 20 31 22 15 10 0 1 52 25 764
2017 CS-03 15 26 23 22 13 1 1 42 35 800
2017 CS-04 11 25 24 23 17 0 1 36 40 327
2017 CS-05 14 28 25 21 12 0 0 42 33 57

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 32 22 11 7 1 1 59 19 2121
2017 CS-01 34 29 21 9 4 1 2 65 13 160
2017 CS-02 28 35 19 9 7 1 2 65 16 764
2017 CS-03 23 33 23 12 6 1 1 58 19 800
2017 CS-04 22 27 25 15 10 0 1 50 25 326
2017 CS-05 19 25 25 23 7 2 0 45 30 57

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 57 23 11 5 3 0 1 81 7 2127
2017 CS-01 62 19 11 4 3 0 2 82 8 160
2017 CS-02 58 22 11 4 3 0 2 81 7 766
2017 CS-03 55 24 12 5 3 1 1 80 8 803
2017 CS-04 57 24 11 5 2 0 1 82 8 327
2017 CS-05 65 14 14 7 0 0 0 79 7 57

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 76 10 5 2 2 1 3 90 5 2129
2017 CS-01 78 6 3 6 2 1 3 88 9 160
2017 CS-02 75 10 5 2 2 2 4 90 5 768
2017 CS-03 76 10 5 2 3 2 2 90 5 802
2017 CS-04 78 11 5 2 2 0 2 91 4 328
2017 CS-05 84 11 2 2 2 0 0 95 4 57

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 64 22 7 3 2 1 2 88 5 2126
2017 CS-01 62 19 11 4 1 1 2 83 6 160
2017 CS-02 63 22 8 2 2 1 2 88 4 767
2017 CS-03 64 23 6 3 2 1 1 89 5 801
2017 CS-04 64 24 7 3 1 0 2 89 4 327
2017 CS-05 62 25 12 2 0 0 0 86 2 57

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 66 17 7 4 3 1 2 85 7 2128
2017 CS-01 65 17 6 6 4 0 3 85 10 160
2017 CS-02 66 17 7 4 3 1 2 85 7 767
2017 CS-03 66 17 8 4 3 1 1 85 6 802
2017 CS-04 67 18 6 4 4 0 2 86 8 328
2017 CS-05 70 9 7 9 5 0 0 79 14 57

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 60 13 4 2 1 1 20 91 3 2125
2017 CS-01 66 3 3 1 1 1 26 94 3 159
2017 CS-02 62 6 2 1 1 0 28 95 2 764
2017 CS-03 59 15 5 3 1 1 17 90 4 803
2017 CS-04 57 25 8 2 1 0 7 88 4 328
2017 CS-05 46 35 12 4 3 0 0 81 7 57

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 62 20 9 3 1 1 5 87 4 2118
2017 CS-01 63 14 12 3 1 1 6 83 4 160
2017 CS-02 61 20 8 2 1 1 7 87 4 764
2017 CS-03 61 23 8 3 1 1 3 87 4 798
2017 CS-04 66 18 9 2 2 0 3 87 4 326
2017 CS-05 59 20 13 7 0 0 2 80 7 56

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 61 21 9 4 3 1 2 84 7 2127
2017 CS-01 52 17 13 8 6 1 4 72 15 160
2017 CS-02 54 24 10 5 3 0 3 81 8 766
2017 CS-03 61 22 8 3 2 2 2 86 6 802
2017 CS-04 77 13 5 1 3 1 1 91 4 328
2017 CS-05 77 12 7 0 0 0 4 93 0 57

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 54 27 11 3 2 1 2 83 6 2128
2017 CS-01 54 20 13 4 4 2 4 78 8 160
2017 CS-02 51 28 12 4 2 1 2 82 6 767
2017 CS-03 53 28 11 4 2 1 1 83 6 802
2017 CS-04 62 24 10 2 1 0 1 87 3 328
2017 CS-05 63 18 9 4 4 0 4 84 7 57

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 9 29 39 17 7 0 0 38 23 2129
2017 CS-01 16 34 32 11 5 0 1 51 16 160
2017 CS-02 11 33 36 13 6 0 0 44 19 769
2017 CS-03 7 29 42 16 6 1 0 36 22 803
2017 CS-04 4 20 41 25 9 0 0 24 35 327
2017 CS-05 5 14 39 35 7 0 0 19 42 57

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 9 23 38 21 9 0 0 30 32 2125
2017 CS-01 9 14 34 23 18 0 2 41 24 160
2017 CS-02 8 20 36 23 12 0 0 36 28 766
2017 CS-03 8 24 39 22 7 1 0 29 31 800
2017 CS-04 13 29 41 15 4 0 0 18 41 328
2017 CS-05 19 31 35 9 5 0 0 14 51 57

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 11 32 27 12 8 11 0 48 22 2127
2017 CS-01 13 27 25 11 7 16 1 48 22 160
2017 CS-02 11 29 26 12 10 13 0 46 24 765
2017 CS-03 9 33 28 12 7 11 0 48 21 803
2017 CS-04 11 37 29 12 6 5 0 50 19 328
2017 CS-05 21 33 21 14 7 4 0 56 22 57

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 12 33 23 16 11 4 0 47 29 2128
2017 CS-01 18 29 27 12 7 5 2 50 21 160
2017 CS-02 12 33 25 13 11 5 0 48 26 767
2017 CS-03 11 34 22 19 10 4 0 46 30 803
2017 CS-04 9 35 21 18 14 3 0 45 32 327
2017 CS-05 16 21 21 21 19 2 0 38 41 57
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 15 85 2126
2017 CS-01 12 88 160
2017 CS-02 16 84 764
2017 CS-03 14 86 803
2017 CS-04 16 84 328
2017 CS-05 12 88 57
2014 CS 12 88 2697
2014 CS-01 14 86 225
2014 CS-02 13 87 1062
2014 CS-03 12 88 920
2014 CS-04 9 91 389
2014 CS-05 8 93 80

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 70 30 312
2017 CS-01 75 25 20
2017 CS-02 68 32 121
2017 CS-03 71 29 108
2017 CS-04 73 27 52
2014 CS 74 26 315
2014 CS-01 84 16 31
2014 CS-02 73 27 133
2014 CS-03 75 25 106
2014 CS-04 64 36 36

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 40 36 7 9 6 1 1 78 15 218
2017 CS-01 27 46 14 7 7 0 0 73 13 15
2017 CS-02 38 35 10 7 6 1 2 76 14 82
2017 CS-03 35 42 4 10 6 1 1 79 17 77
2017 CS-04 58 26 5 8 3 0 0 84 11 38
2014 CS 55 33 3 7 2 0 0 88 9 233
2014 CS-01 62 27 0 8 0 4 0 92 8 26
2014 CS-02 51 40 2 6 1 0 0 91 7 97
2014 CS-03 56 28 5 9 3 0 0 84 11 80
2014 CS-04 57 26 4 9 4 0 0 83 13 23
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 31 27 18 10 8 4 2 33 67 2127
2017 CS-01 32 21 20 9 12 4 1 34 66 160
2017 CS-02 33 25 17 9 8 5 3 36 64 766
2017 CS-03 30 28 16 11 8 5 2 32 68 802
2017 CS-04 29 28 19 11 7 4 1 31 69 328
2017 CS-05 21 23 28 21 5 2 0 21 79 57

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 15 1325
2017 CS-01 29 100
2017 CS-02 15 451
2017 CS-03 12 505
2017 CS-04 13 216
2017 CS-05 20 44

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 30 1325
2017 CS-01 37 100
2017 CS-02 25 451
2017 CS-03 29 505
2017 CS-04 37 216
2017 CS-05 45 44

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 12 1325
2017 CS-01 23 100
2017 CS-02 13 451
2017 CS-03 10 505
2017 CS-04 7 216
2017 CS-05 16 44

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CS 58 1325
2017 CS-01 37 100
2017 CS-02 58 451
2017 CS-03 59 505
2017 CS-04 62 216
2017 CS-05 64 44

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CS 5 1325
2017 CS-01 4 100
2017 CS-02 5 451
2017 CS-03 7 505
2017 CS-04 4 216
2017 CS-05 5 44

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CS 38 1325
2017 CS-01 39 100
2017 CS-02 40 451
2017 CS-03 37 505
2017 CS-04 39 216
2017 CS-05 25 44

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CS 5 45 20 12 5 14 1314
2017 CS-01 5 52 18 5 1 19 100
2017 CS-02 4 47 21 11 5 13 447
2017 CS-03 5 45 18 14 5 13 501
2017 CS-04 6 41 19 13 4 17 214
2017 CS-05 5 26 28 12 9 21 43

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 7 17 19 19 26 3 10 27 51 1337
2017 CS-01 13 16 18 20 25 1 8 32 49 101
2017 CS-02 7 18 22 18 24 4 9 27 47 456
2017 CS-03 5 15 19 19 27 2 12 24 54 511
2017 CS-04 10 19 17 17 26 2 9 32 48 216
2017 CS-05 11 11 5 27 34 5 7 26 69 44

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 2 10 14 18 48 2 5 14 71 1336
2017 CS-01 6 7 20 11 49 5 2 14 65 100
2017 CS-02 2 10 16 17 47 2 7 13 70 457
2017 CS-03 2 10 14 20 47 1 5 13 72 511
2017 CS-04 4 13 10 17 48 2 6 18 71 215
2017 CS-05 5 11 0 18 59 5 2 17 83 44
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