2017 Public Service Employee Survey Results for Shared Services Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 53 3 16 5 0 0 76 21 65
2017 CR-04 23 55 2 16 5 0 0 78 20 44
2014 CR 27 41 7 18 7 0 0 69 25 106
2014 CR-03 33 46 7 8 7 0 0 79 14 15
2014 CR-04 26 38 6 25 6 0 0 64 30 69
2014 CR-05 31 54 10 0 6 0 0 84 6 20

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 61 32 5 3 0 0 0 92 3 64
2017 CR-04 59 30 7 4 0 0 0 89 4 44
2014 CR 58 28 7 3 4 0 0 86 7 106
2014 CR-03 59 26 8 0 7 0 0 86 7 15
2014 CR-04 58 27 6 5 5 0 0 85 9 69
2014 CR-05 60 35 5 0 0 0 0 95 0 20

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 27 8 4 3 0 0 84 8 65
2017 CR-04 57 27 7 4 5 0 0 85 9 44
2014 CR 62 24 5 6 3 0 1 87 8 106
2014 CR-03 66 21 7 7 0 0 0 87 7 15
2014 CR-04 64 22 3 7 4 0 0 85 11 69
2014 CR-05 60 35 5 0 0 0 0 95 0 20

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 40 10 7 2 2 0 81 8 65
2017 CR-04 43 35 10 7 2 2 0 80 10 44
2014 CR 36 37 9 10 9 0 0 73 18 105
2014 CR-03 46 47 0 7 0 0 0 93 7 15
2014 CR-04 38 32 9 12 9 0 0 70 21 68
2014 CR-05 25 44 16 0 15 0 0 69 15 20

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 37 10 15 13 0 0 62 27 65
2017 CR-04 23 31 15 19 12 0 0 55 30 44
2014 CR 21 32 16 13 17 0 1 53 31 106
2014 CR-03 40 20 14 20 7 0 0 59 26 15
2014 CR-04 19 34 14 14 19 0 0 53 33 69
2014 CR-05 20 35 24 5 11 0 5 58 17 20

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 40 15 6 11 0 0 67 17 65
2017 CR-04 27 37 16 9 11 0 0 63 20 44
2014 CR 23 31 21 12 12 0 0 54 25 106
2014 CR-03 40 27 26 0 7 0 0 67 7 15
2014 CR-04 26 28 20 15 11 0 0 54 26 69
2014 CR-05 5 41 25 15 15 0 0 46 30 20

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 48 11 4 8 0 0 77 13 65
2017 CR-04 27 42 13 6 12 0 0 69 18 44
2014 CR 28 34 15 12 9 0 1 63 22 106
2014 CR-03 33 33 21 7 7 0 0 66 13 15
2014 CR-04 33 30 12 16 9 0 0 63 25 69
2014 CR-05 5 51 25 5 10 0 5 58 16 20

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 40 13 5 5 0 0 78 10 65
2017 CR-04 44 29 16 7 5 0 0 72 12 44
2014 CR 32 43 16 6 2 0 0 75 9 106
2014 CR-03 33 40 21 7 0 0 0 73 7 15
2014 CR-04 35 43 16 3 3 0 0 78 6 69
2014 CR-05 26 45 15 14 0 0 0 71 14 20

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 36 5 4 10 2 0 80 15 65
2017 CR-04 48 32 5 4 10 2 0 81 14 44
2014 CR 36 31 21 7 5 0 0 68 12 105
2014 CR-03 26 26 47 0 0 0 0 53 0 15
2014 CR-04 39 32 16 9 5 0 0 71 13 69
2014 CR-05 32 36 21 5 5 0 0 69 10 19

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 16 12 12 16 2 11 55 31 65
2017 CR-04 32 9 15 14 16 2 11 47 36 44
2014 CR 24 22 14 8 14 4 14 55 27 106
2014 CR-03 26 13 34 7 13 7 0 42 21 15
2014 CR-04 20 25 10 7 15 3 20 59 28 69
2014 CR-05 35 20 15 14 16 0 0 55 30 20

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 49 15 5 6 0 0 74 11 65
2017 CR-04 23 50 12 7 9 0 0 72 16 44
2014 CR 20 35 17 14 14 0 0 55 28 106
2014 CR-03 40 27 13 20 0 0 0 67 20 15
2014 CR-04 16 39 17 13 14 0 0 55 28 69
2014 CR-05 21 30 20 10 20 0 0 51 30 20

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 25 21 5 16 3 0 57 21 65
2017 CR-04 33 21 23 4 16 2 0 55 21 44
2014 CR 21 32 19 14 13 0 1 53 28 106
2014 CR-03 33 13 34 13 7 0 0 46 20 15
2014 CR-04 20 39 11 15 13 0 2 60 28 69
2014 CR-05 16 24 30 15 16 0 0 40 31 20

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 41 16 10 6 0 0 68 16 64
2017 CR-04 29 37 16 12 6 0 0 66 18 44

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 35 14 5 6 2 0 75 11 65
2017 CR-04 40 31 13 7 9 0 0 71 16 44
2014 CR 28 42 15 9 7 1 0 70 15 105
2014 CR-03 33 40 21 0 7 0 0 73 7 15
2014 CR-04 25 48 14 7 6 0 0 73 13 68
2014 CR-05 35 19 15 15 11 5 0 58 27 20

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 44 9 11 13 2 0 67 24 65
2017 CR-04 25 43 5 13 14 0 0 68 28 44

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 40 5 3 5 0 0 88 8 65
2017 CR-04 48 39 2 4 7 0 0 86 11 44
2014 CR 49 30 15 2 3 1 0 80 5 106
2014 CR-03 53 41 7 0 0 0 0 93 0 15
2014 CR-04 52 26 14 3 3 1 0 79 6 69
2014 CR-05 35 35 25 0 5 0 0 70 5 20

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 40 12 11 14 0 0 63 25 65
2017 CR-04 22 40 9 13 16 0 0 61 29 44
2014 CR 21 33 13 11 21 1 0 54 33 106
2014 CR-03 33 13 7 7 41 0 0 46 47 15
2014 CR-04 22 36 16 11 15 0 0 58 26 69
2014 CR-05 11 39 10 16 20 5 0 52 37 20

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 29 23 3 12 0 0 63 15 65
2017 CR-04 34 30 20 2 14 0 0 63 16 44
2014 CR 27 30 15 15 11 1 0 58 27 106
2014 CR-03 33 33 7 21 7 0 0 66 27 15
2014 CR-04 32 29 17 11 10 0 0 61 22 69
2014 CR-05 10 30 15 26 15 5 0 42 42 20

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 47 14 6 7 0 0 73 13 65
2017 CR-04 22 48 14 7 10 0 0 70 16 44
2014 CR 28 38 12 10 11 1 0 67 21 106
2014 CR-03 40 20 20 21 0 0 0 59 21 15
2014 CR-04 28 42 11 6 15 0 0 69 20 69
2014 CR-05 20 46 10 10 10 5 0 69 21 20

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 37 13 7 6 0 0 74 13 65
2017 CR-04 39 36 9 7 9 0 0 75 16 44
2014 CR 27 38 15 9 9 1 0 66 19 106
2014 CR-03 46 20 21 13 0 0 0 66 13 15
2014 CR-04 28 42 13 9 9 0 0 70 17 69
2014 CR-05 15 41 20 5 15 5 0 58 21 20

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 31 11 3 2 2 1 84 4 65
2017 CR-04 55 25 11 4 2 2 0 82 6 44
2014 CR 43 30 14 6 4 3 1 76 10 106
2014 CR-03 20 59 21 0 0 0 0 79 0 15
2014 CR-04 42 26 13 9 6 3 1 71 15 69
2014 CR-05 60 25 11 0 0 5 0 89 0 20

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 7 15 44 21 10 2 1 32 22 65
2017 CR-04 6 19 43 16 12 2 2 29 26 44
2014 CR 16 40 18 11 8 2 5 21 60 106
2014 CR-03 14 46 13 13 13 0 0 26 60 15
2014 CR-04 19 39 14 11 7 2 7 20 64 69
2014 CR-05 10 36 30 9 10 5 0 20 49 20

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 10 29 17 13 5 4 33 35 65
2017 CR-04 22 13 20 14 19 7 4 37 40 44
2014 CR 28 27 15 10 10 6 3 23 61 106
2014 CR-03 14 40 26 13 7 0 0 20 54 15
2014 CR-04 33 26 9 10 11 6 4 24 66 69
2014 CR-05 16 25 30 10 10 10 0 22 45 20

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 21 28 22 8 3 6 33 37 65
2017 CR-04 9 26 25 21 12 2 4 35 37 44
2014 CR 31 19 22 13 10 2 3 25 52 106
2014 CR-03 8 46 20 20 7 0 0 26 54 15
2014 CR-04 35 14 17 16 11 2 4 29 53 69
2014 CR-05 31 15 40 0 10 5 0 10 48 20

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 6 11 32 27 16 5 3 47 19 64
2017 CR-04 6 5 35 23 21 7 2 49 12 44
2014 CR 14 10 27 21 18 3 8 43 27 105
2014 CR-03 8 0 42 28 21 0 0 49 8 14
2014 CR-04 10 14 31 16 14 3 12 35 29 69
2014 CR-05 31 5 5 30 25 5 0 58 37 20

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 12 22 28 16 3 4 48 28 64
2017 CR-04 11 16 18 24 22 5 4 50 30 43
2014 CR 23 15 26 15 15 1 5 32 40 106
2014 CR-03 14 26 40 7 13 0 0 20 41 15
2014 CR-04 28 14 23 11 17 0 6 30 45 69
2014 CR-05 11 10 30 29 11 5 5 44 23 20

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 12 28 18 16 7 8 39 28 64
2017 CR-04 6 9 28 19 19 10 9 47 19 43
2014 CR 15 16 16 21 15 9 8 44 38 106
2014 CR-03 14 13 26 26 13 7 0 42 29 15
2014 CR-04 16 17 16 16 17 8 10 40 41 69
2014 CR-05 16 10 10 34 11 15 5 56 32 20

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 13 30 18 11 7 8 33 31 64
2017 CR-04 15 11 31 17 10 10 7 32 31 43
2014 CR 26 20 15 17 16 1 6 35 49 106
2014 CR-03 14 13 33 20 20 0 0 40 27 15
2014 CR-04 26 17 15 17 16 0 9 36 48 69
2014 CR-05 31 30 5 14 16 5 0 32 63 20
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 32 7 4 5 0 5 83 9 65
2017 CR-04 44 30 9 6 7 0 5 77 14 44
2014 CR 71 15 4 3 4 2 2 89 7 106
2014 CR-03 59 20 7 8 0 7 0 85 8 15
2014 CR-04 74 12 3 3 6 0 3 88 9 69
2014 CR-05 65 25 5 0 0 5 0 95 0 20

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 36 13 5 9 10 2 70 16 65
2017 CR-04 29 32 14 7 9 7 2 67 17 44
2014 CR 28 27 15 9 13 4 3 59 24 106
2014 CR-03 40 13 14 20 13 0 0 53 33 15
2014 CR-04 30 28 15 7 13 5 3 62 22 69
2014 CR-05 16 34 20 10 11 5 5 55 23 20

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 27 12 8 12 3 0 68 20 65
2017 CR-04 38 23 15 9 12 2 0 63 22 44
2014 CR 32 28 14 9 13 3 0 62 23 106
2014 CR-03 40 20 27 0 13 0 0 59 13 15
2014 CR-04 33 26 11 14 12 3 0 61 27 69
2014 CR-05 25 40 15 0 16 5 0 68 17 20

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 34 14 7 12 2 5 64 20 65
2017 CR-04 30 27 11 10 14 2 7 62 26 44
2014 CR 22 30 16 14 5 9 5 60 22 106
2014 CR-03 20 20 34 13 7 7 0 42 21 15
2014 CR-04 20 34 11 15 4 9 7 64 23 69
2014 CR-05 26 30 19 16 0 10 0 61 17 20

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 19 16 9 11 19 2 54 25 65
2017 CR-04 23 16 13 13 11 21 2 51 32 44
2014 CR 19 16 19 17 13 11 5 42 36 106
2014 CR-03 20 7 27 33 0 13 0 30 38 15
2014 CR-04 20 18 17 11 16 12 6 46 33 69
2014 CR-05 16 20 20 20 10 10 5 42 35 20

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 21 24 3 12 25 0 49 19 65
2017 CR-04 14 20 21 4 12 28 0 47 23 44
2014 CR 12 17 22 12 19 14 4 36 38 106
2014 CR-03 13 13 34 13 20 7 0 28 35 15
2014 CR-04 13 20 17 12 17 15 6 42 36 69
2014 CR-05 11 10 30 16 19 15 0 24 41 20

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 30 16 1 5 3 0 78 6 65
2017 CR-04 51 24 16 2 5 2 0 77 7 44
2014 CR 40 36 7 8 6 3 0 78 15 106
2014 CR-03 33 54 7 0 7 0 0 87 7 15
2014 CR-04 40 35 9 7 6 3 0 78 14 69
2014 CR-05 40 30 5 20 0 5 0 74 21 20
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 42 6 6 8 2 0 79 14 65
2017 CR-04 37 39 9 7 9 0 0 75 16 44
2014 CR 36 26 14 13 9 2 0 63 22 106
2014 CR-03 33 20 21 20 7 0 0 53 26 15
2014 CR-04 39 22 12 14 12 1 0 62 26 69
2014 CR-05 35 40 15 5 0 5 0 79 5 20

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 30 5 7 7 7 2 80 15 65
2017 CR-04 43 25 7 8 5 10 2 77 15 44
2014 CR 40 23 16 9 7 4 1 66 17 106
2014 CR-03 40 27 13 13 7 0 0 67 20 15
2014 CR-04 40 20 18 10 7 3 1 63 18 69
2014 CR-05 40 25 16 5 5 10 0 72 11 20

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 26 12 8 7 5 0 72 15 65
2017 CR-04 46 18 16 9 5 7 0 69 15 44
2014 CR 45 24 11 11 7 2 0 70 18 106
2014 CR-03 40 13 8 33 7 0 0 53 40 15
2014 CR-04 46 23 12 9 9 1 0 70 18 69
2014 CR-05 45 31 15 5 0 5 0 79 5 20

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 68 16 6 1 8 0 1 85 9 65
2017 CR-04 69 10 8 2 11 0 0 79 13 44
2014 CR 83 12 0 2 1 1 1 97 3 106
2014 CR-03 79 13 0 8 0 0 0 92 8 15
2014 CR-04 82 13 0 1 1 0 1 97 3 69
2014 CR-05 85 10 0 0 0 5 0 100 0 20

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 23 11 4 14 3 3 68 20 65
2017 CR-04 43 20 10 6 16 2 2 66 24 44
2014 CR 42 24 10 6 9 9 1 73 16 105
2014 CR-03 28 29 21 7 14 0 0 58 21 14
2014 CR-04 45 22 8 6 6 13 1 78 14 69
2014 CR-05 40 31 10 5 10 5 0 74 16 20

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 17 14 2 10 2 0 74 12 65
2017 CR-04 55 15 16 2 10 2 0 72 12 44

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 61 12 15 0 10 2 0 75 10 65
2017 CR-04 61 14 13 0 10 2 0 77 10 44

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 21 12 3 6 0 0 78 9 65
2017 CR-04 57 21 14 2 6 0 0 77 9 44
2014 CR 39 31 11 11 7 1 0 71 18 106
2014 CR-03 40 27 13 13 7 0 0 67 20 15
2014 CR-04 40 29 11 11 7 0 0 70 19 69
2014 CR-05 40 35 10 10 0 5 0 79 10 20
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 31 14 8 3 13 2 71 13 65
2017 CR-04 34 29 12 9 5 10 2 71 16 44
2014 CR 22 34 13 7 8 16 1 67 17 106
2014 CR-03 20 46 8 7 0 20 0 82 8 15
2014 CR-04 20 37 14 4 7 15 2 69 14 69
2014 CR-05 31 14 15 15 11 15 0 53 30 20

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 32 16 10 15 0 2 59 25 65
2017 CR-04 29 27 13 14 14 0 2 58 29 44
2014 CR 18 29 14 19 14 5 1 50 35 106
2014 CR-03 20 33 7 27 7 7 0 57 36 15
2014 CR-04 19 29 15 19 13 5 2 51 34 69
2014 CR-05 16 29 20 10 21 5 0 47 32 20

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 31 13 11 15 8 2 57 29 65
2017 CR-04 20 32 9 16 14 7 2 57 34 44
2014 CR 15 21 14 19 17 12 1 42 41 106
2014 CR-03 26 20 13 34 7 0 0 46 41 15
2014 CR-04 12 23 16 19 16 13 2 41 41 69
2014 CR-05 21 19 10 10 21 20 0 50 38 20

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 31 14 5 18 8 2 59 25 65
2017 CR-04 24 30 13 7 17 7 2 59 26 44
2014 CR 17 22 12 18 15 14 1 46 40 105
2014 CR-03 26 20 13 27 7 7 0 49 36 15
2014 CR-04 16 22 13 18 15 15 2 46 39 68
2014 CR-05 16 24 10 15 21 15 0 47 42 20

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 32 14 11 16 5 2 56 29 65
2017 CR-04 20 29 14 14 16 5 2 52 33 44
2014 CR 15 21 14 19 23 7 1 39 45 105
2014 CR-03 26 13 7 21 33 0 0 40 54 15
2014 CR-04 10 22 16 19 24 7 2 36 47 68
2014 CR-05 26 25 15 15 10 10 0 56 28 20
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 35 15 9 13 3 0 62 23 65
2017 CR-04 29 28 12 10 17 5 0 59 28 44
2014 CR 29 30 15 8 13 4 1 62 22 106
2014 CR-03 33 26 13 21 7 0 0 59 27 15
2014 CR-04 27 28 17 7 16 3 2 57 24 69
2014 CR-05 35 40 10 0 5 10 0 84 5 20

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 30 16 6 7 11 2 68 14 65
2017 CR-04 27 25 21 6 7 12 2 60 15 44
2014 CR 24 37 18 5 3 12 1 70 9 106
2014 CR-03 46 26 27 0 0 0 0 73 0 15
2014 CR-04 17 37 19 4 3 18 2 68 9 69
2014 CR-05 31 44 10 6 5 5 0 78 11 20

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 25 20 3 9 6 5 63 14 65
2017 CR-04 35 17 23 4 9 7 5 59 15 44
2014 CR 25 35 12 9 8 6 4 67 19 106
2014 CR-03 53 13 21 0 7 7 0 71 7 15
2014 CR-04 20 34 13 10 10 6 6 62 23 69
2014 CR-05 25 54 5 11 0 5 0 83 11 20

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 28 19 9 8 14 8 53 21 65
2017 CR-04 15 26 23 13 9 12 2 48 25 44
2014 CR 16 19 25 16 12 8 4 39 32 106
2014 CR-03 46 7 21 13 7 7 0 57 21 15
2014 CR-04 10 19 27 14 14 9 6 34 34 69
2014 CR-05 16 29 25 21 5 5 0 47 27 20

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 19 15 5 17 22 3 50 29 65
2017 CR-04 18 19 14 2 20 24 2 51 30 44
2014 CR 16 19 26 7 12 13 7 44 24 106
2014 CR-03 20 13 34 7 13 7 7 38 23 15
2014 CR-04 15 17 27 6 11 16 7 42 23 69
2014 CR-05 20 26 19 10 11 10 5 53 24 20

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 28 12 5 5 2 5 77 10 65
2017 CR-04 44 22 13 7 7 2 5 71 15 44
2014 CR 60 19 5 5 3 2 7 86 9 106
2014 CR-03 53 13 13 8 0 0 13 76 9 15
2014 CR-04 59 19 4 6 5 1 6 84 11 69
2014 CR-05 65 26 0 0 0 5 5 100 0 20

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 54 17 10 9 2 3 5 77 12 65
2017 CR-04 61 7 11 13 2 0 5 72 17 44
2014 CR 60 17 6 3 3 9 2 87 6 106
2014 CR-03 59 34 0 0 0 7 0 100 0 15
2014 CR-04 58 14 9 2 4 10 3 83 7 69
2014 CR-05 69 16 0 10 0 5 0 90 10 20

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 34 8 11 13 5 2 65 26 64
2017 CR-04 30 27 12 13 12 5 0 61 27 43
2014 CR 20 17 16 16 23 7 2 40 42 106
2014 CR-03 33 20 13 27 7 0 0 53 34 15
2014 CR-04 17 19 17 11 26 7 1 40 41 69
2014 CR-05 21 10 14 26 15 10 5 36 47 20

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 19 12 16 21 5 1 49 39 65
2017 CR-04 30 14 11 20 20 5 0 46 43 44
2014 CR 16 7 9 18 41 7 2 26 64 106
2014 CR-03 33 7 13 21 26 0 0 40 47 15
2014 CR-04 12 7 10 16 44 9 3 21 67 69
2014 CR-05 21 10 5 24 35 5 0 32 63 20

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 29 23 12 10 6 3 51 24 65
2017 CR-04 18 25 26 12 14 2 2 45 28 44

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 27 19 8 3 7 2 67 13 65
2017 CR-04 40 25 21 2 5 7 0 69 8 44
2014 CR 32 26 21 4 9 7 1 64 13 106
2014 CR-03 26 40 21 0 7 7 0 71 7 15
2014 CR-04 32 23 22 4 10 7 1 60 16 69
2014 CR-05 35 29 21 5 0 10 0 72 5 20

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 28 22 0 3 6 2 72 4 64
2017 CR-04 38 29 21 0 5 7 0 72 5 43
2014 CR 41 28 13 5 7 5 1 74 12 106
2014 CR-03 59 20 14 7 0 0 0 79 7 15
2014 CR-04 38 32 16 3 7 3 1 72 11 69
2014 CR-05 45 24 5 10 6 10 0 77 17 20

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 30 13 5 7 2 0 76 12 64
2017 CR-04 47 27 14 4 7 0 0 74 12 43
2014 CR 42 28 17 6 6 1 0 71 12 106
2014 CR-03 40 40 21 0 0 0 0 79 0 15
2014 CR-04 43 23 20 6 7 0 0 66 13 69
2014 CR-05 45 34 5 11 0 5 0 83 11 20

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 31 10 16 12 0 0 62 28 64
2017 CR-04 35 25 6 21 12 0 0 60 33 43
2014 CR 23 19 20 16 20 3 0 43 37 106
2014 CR-03 33 13 20 7 21 7 0 49 29 15
2014 CR-04 20 22 19 20 17 2 0 43 38 69
2014 CR-05 26 14 25 10 21 5 0 42 32 20

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 33 10 14 15 0 0 61 29 64
2017 CR-04 28 30 7 20 15 0 0 58 35 43
2014 CR 23 21 19 15 21 1 0 44 36 105
2014 CR-03 33 26 21 13 7 0 0 59 20 15
2014 CR-04 21 22 19 16 22 0 0 43 38 68
2014 CR-05 26 14 20 15 21 5 0 42 37 20

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 25 18 13 23 6 0 43 38 64
2017 CR-04 16 23 14 14 26 7 0 42 43 43
2014 CR 20 13 17 22 22 7 0 35 47 106
2014 CR-03 33 33 14 7 7 7 0 71 14 15
2014 CR-04 20 10 17 25 25 3 0 31 51 69
2014 CR-05 11 10 19 25 16 20 0 26 50 20
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CR 19 37 45 65
2017 CR-04 16 38 46 44
2014 CR 32 31 37 106
2014 CR-03 13 74 13 15
2014 CR-04 36 24 40 69
2014 CR-05 31 19 50 20

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CR 23 25 44 0 9 0 12
2014 CR 18 3 47 15 9999 18 34
2014 CR-04 8 4 48 16 9999 24 25
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 14 86 65
2017 CR-04 16 84 44
2014 CR 27 73 106
2014 CR-04 27 73 69
2014 CR-05 26 74 20

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 18 16 5 6 33 13 49 21 65
2017 CR-04 6 12 15 7 4 39 17 40 26 44
2014 CR 15 10 26 6 7 25 11 40 20 105
2014 CR-03 28 21 35 0 0 15 0 58 0 14
2014 CR-04 13 7 26 4 7 28 14 35 20 69
2014 CR-05 16 14 20 15 6 20 10 43 29 20

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 23 22 5 7 16 3 58 14 65
2017 CR-04 23 16 26 7 5 21 2 50 16 44
2014 CR 24 26 17 7 5 19 3 64 15 106
2014 CR-03 40 20 20 7 0 14 0 69 8 15
2014 CR-04 20 26 17 6 3 23 4 64 12 69
2014 CR-05 26 29 15 10 11 10 0 61 23 20
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 41 17 0 6 8 3 74 7 65
2017 CR-04 28 31 18 0 9 10 5 69 10 44
2014 CR 18 50 15 6 3 1 7 74 9 106
2014 CR-03 33 41 20 7 0 0 0 74 7 15
2014 CR-04 14 49 16 7 3 0 10 71 11 69
2014 CR-05 15 65 10 0 5 5 0 84 5 20

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 22 20 3 12 22 7 50 22 65
2017 CR-04 11 14 25 4 13 23 10 37 26 44
2014 CR 9 17 24 7 11 21 11 38 27 105
2014 CR-03 20 33 27 7 7 7 0 57 14 15
2014 CR-04 4 13 25 6 10 27 15 30 27 68
2014 CR-05 16 20 20 14 11 15 5 44 31 20

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 24 12 3 3 10 3 79 7 65
2017 CR-04 43 17 16 2 5 12 5 73 8 44
2014 CR 27 37 9 4 3 13 7 80 8 106
2014 CR-03 33 26 26 7 0 8 0 64 7 15
2014 CR-04 25 38 9 4 1 13 10 81 7 69
2014 CR-05 35 45 0 0 5 15 0 94 6 20

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 27 17 0 5 14 3 74 6 65
2017 CR-04 27 25 22 0 5 16 5 66 6 44
2014 CR 25 28 14 2 6 17 8 71 10 105
2014 CR-03 40 20 26 0 0 14 0 69 0 15
2014 CR-04 24 31 12 3 3 18 10 76 8 68
2014 CR-05 21 30 15 0 15 20 0 63 18 20
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 17 20 2 3 35 11 54 9 64
2017 CR-04 11 10 20 2 2 43 12 46 11 43
2014 CR 17 10 25 0 8 32 8 45 13 106
2014 CR-03 40 13 26 0 0 21 0 67 0 15
2014 CR-04 13 9 23 0 7 38 10 42 14 69
2014 CR-05 16 14 35 0 11 20 5 40 14 20

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 28 19 2 3 18 5 69 6 65
2017 CR-04 25 21 24 2 2 23 2 61 6 44
2014 CR 26 21 22 3 6 20 3 60 11 106
2014 CR-03 40 26 20 0 0 14 0 77 0 15
2014 CR-04 23 20 20 3 4 25 5 62 10 69
2014 CR-05 26 14 35 5 11 10 0 44 17 20
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 27 21 11 16 0 1 52 27 65
2017 CR-04 21 30 23 11 16 0 0 51 27 44

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 25 21 13 9 2 1 56 23 64
2017 CR-04 34 21 23 9 11 2 0 56 20 43

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 23 22 15 5 0 3 57 20 64
2017 CR-04 38 22 21 13 5 0 2 61 18 44

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 17 21 16 12 2 4 48 30 65
2017 CR-04 35 15 14 15 13 2 4 54 30 44

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 6 8 5 6 3 14 77 14 65
2017 CR-04 55 7 7 6 4 5 16 78 13 44

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 28 14 6 10 0 3 69 16 63
2017 CR-04 44 30 12 2 12 0 0 74 14 42

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 29 14 13 3 2 6 68 18 64
2017 CR-04 37 29 9 12 5 2 4 72 18 43

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 21 20 10 5 3 3 63 16 64
2017 CR-04 40 20 19 10 5 5 2 64 16 43

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 24 22 10 5 2 3 62 16 64
2017 CR-04 37 20 23 12 5 2 0 59 17 43

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 28 16 11 2 2 4 70 14 64
2017 CR-04 40 27 12 14 2 2 2 70 17 43

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 68 13 12 3 3 0 0 82 6 65
2017 CR-04 69 14 13 0 5 0 0 82 5 44

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 73 8 2 3 8 1 5 86 12 65
2017 CR-04 71 9 2 2 10 0 6 85 13 44

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 72 14 1 4 3 0 4 91 8 65
2017 CR-04 76 13 0 2 5 0 4 93 7 44

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 67 12 6 3 9 0 3 81 13 65
2017 CR-04 64 15 7 0 11 0 2 81 11 44

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 72 1 0 1 3 0 22 94 6 65
2017 CR-04 69 0 0 0 5 0 26 94 6 44

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 63 18 6 1 3 0 9 89 5 65
2017 CR-04 61 19 6 0 5 0 9 88 5 44

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 50 13 14 11 6 2 4 67 18 65
2017 CR-04 45 14 14 16 7 2 2 62 24 44

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 61 17 9 2 9 0 3 79 11 65
2017 CR-04 57 22 5 2 14 0 0 79 16 44

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 26 30 11 8 0 2 51 19 65
2017 CR-04 22 27 27 14 9 0 2 50 23 44

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 17 29 21 19 2 0 41 30 65
2017 CR-04 13 21 24 23 19 0 0 42 34 44

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 25 25 12 10 18 0 44 26 63
2017 CR-04 14 23 18 14 9 23 0 47 30 44

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 40 12 12 8 7 1 64 22 65
2017 CR-04 21 31 14 16 7 10 2 59 26 44
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 17 83 65
2017 CR-04 21 79 44
2014 CR 18 82 104
2014 CR-04 18 82 68
2014 CR-05 26 74 20

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 56 44 11
2014 CR 79 21 19
2014 CR-04 84 16 12
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 23 19 6 12 3 2 36 64 65
2017 CR-04 33 24 13 7 16 5 2 36 64 44

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 38 40
2017 CR-04 41 27

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 32 40
2017 CR-04 44 27

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 18 40
2017 CR-04 15 27

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CR 51 40
2017 CR-04 46 27

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CR 2 40
2017 CR-04 0 27

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CR 36 40
2017 CR-04 31 27

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CR 4 51 12 6 6 21 38
2017 CR-04 3 55 15 4 0 23 26

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 15 5 11 35 3 9 43 52 40
2017 CR-04 23 12 3 16 36 4 6 38 58 27

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 12 7 18 43 3 4 27 66 40
2017 CR-04 15 8 7 16 47 4 3 25 68 27
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