2017 Public Service Employee Survey Results for Human Resources and Workplace

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Shared Services Canada 24 48 7 14 7 0 0 72 21 3320
2017 Corporate Services Branch 35 49 5 8 2 0 0 85 10 517
2017 Human Resources and Workplace 32 53 5 8 3 0 0 85 10 138

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Shared Services Canada 57 27 8 3 2 1 1 86 6 3318
2017 Corporate Services Branch 65 28 3 2 2 0 1 93 3 517
2017 Human Resources and Workplace 64 32 2 1 1 0 0 96 2 138

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Shared Services Canada 53 23 8 10 5 0 1 77 15 3325
2017 Corporate Services Branch 55 26 6 10 3 0 0 81 13 517
2017 Human Resources and Workplace 44 33 4 16 2 0 0 77 18 137

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Shared Services Canada 39 38 8 9 6 0 0 77 14 3326
2017 Corporate Services Branch 40 38 7 8 5 0 1 79 14 517
2017 Human Resources and Workplace 38 37 10 8 6 0 1 76 13 138

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Shared Services Canada 20 34 16 15 13 0 1 55 29 3326
2017 Corporate Services Branch 26 44 9 13 7 0 1 71 20 518
2017 Human Resources and Workplace 25 46 10 11 6 0 1 72 18 138

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Shared Services Canada 35 41 12 7 5 0 0 76 12 3323
2017 Corporate Services Branch 36 39 13 7 5 0 0 75 12 518
2017 Human Resources and Workplace 42 42 9 3 4 0 0 84 7 138

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Shared Services Canada 42 38 10 6 4 0 0 80 10 3317
2017 Corporate Services Branch 44 38 9 5 4 0 0 82 9 518
2017 Human Resources and Workplace 45 40 9 2 3 0 0 85 6 138

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Shared Services Canada 40 41 11 6 2 0 0 81 8 3315
2017 Corporate Services Branch 43 43 8 3 2 0 1 87 5 515
2017 Human Resources and Workplace 49 37 10 1 2 0 1 87 3 136

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Shared Services Canada 43 33 11 8 5 0 0 76 13 3320
2017 Corporate Services Branch 44 34 10 8 5 0 0 78 12 518
2017 Human Resources and Workplace 45 35 12 3 4 0 0 80 7 138

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Shared Services Canada 36 24 11 8 9 2 9 68 19 3314
2017 Corporate Services Branch 35 24 12 10 9 1 9 66 21 515
2017 Human Resources and Workplace 33 20 15 9 12 2 10 60 23 135

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Shared Services Canada 27 42 13 10 8 0 0 68 18 3323
2017 Corporate Services Branch 29 44 13 8 5 0 0 74 13 517
2017 Human Resources and Workplace 34 47 8 7 3 0 0 82 10 138

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Shared Services Canada 24 34 19 12 10 0 0 59 22 3325
2017 Corporate Services Branch 28 37 15 12 6 0 1 67 19 517
2017 Human Resources and Workplace 35 40 11 8 4 1 1 76 12 138

Question 13. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Shared Services Canada 20 37 17 15 10 0 0 58 24 3323
2017 Corporate Services Branch 26 43 14 12 5 0 0 69 17 517
2017 Human Resources and Workplace 30 34 19 13 4 0 0 64 18 138

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Shared Services Canada 33 38 14 9 6 1 0 71 15 3326
2017 Corporate Services Branch 37 41 11 6 4 1 0 79 10 518
2017 Human Resources and Workplace 43 39 8 8 1 1 0 83 8 138

Question 15. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Shared Services Canada 24 36 17 12 10 1 0 61 22 3327
2017 Corporate Services Branch 27 41 14 10 6 0 1 69 16 517
2017 Human Resources and Workplace 30 42 12 9 6 1 1 73 15 138

Question 16. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Shared Services Canada 43 36 12 5 4 0 0 79 8 3314
2017 Corporate Services Branch 45 36 13 3 2 0 0 81 6 515
2017 Human Resources and Workplace 48 34 15 1 2 0 0 82 3 138

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Shared Services Canada 28 40 13 11 7 0 0 68 18 3315
2017 Corporate Services Branch 30 43 11 10 5 0 0 74 15 515
2017 Human Resources and Workplace 28 44 15 9 3 0 0 73 13 137

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Shared Services Canada 32 35 17 9 7 0 0 67 16 3316
2017 Corporate Services Branch 36 36 15 7 5 0 0 72 12 516
2017 Human Resources and Workplace 35 43 14 5 2 0 0 78 8 138

Question 19. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Shared Services Canada 28 36 16 12 8 0 0 64 20 3320
2017 Corporate Services Branch 32 39 14 10 4 0 1 71 15 515
2017 Human Resources and Workplace 31 42 12 10 5 0 1 73 15 138

Question 20. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Shared Services Canada 32 39 14 9 6 0 0 71 15 3318
2017 Corporate Services Branch 36 39 13 7 5 0 0 75 12 516
2017 Human Resources and Workplace 39 44 7 6 4 0 0 83 10 138

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Shared Services Canada 34 37 15 7 5 0 1 72 13 3323
2017 Corporate Services Branch 31 39 17 7 5 0 1 70 12 518
2017 Human Resources and Workplace 23 37 22 8 9 0 1 60 17 138

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Shared Services Canada 15 29 34 13 5 1 2 19 46 3309
2017 Corporate Services Branch 13 31 33 12 8 1 3 20 45 516
2017 Human Resources and Workplace 13 39 33 7 6 0 3 13 53 138

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Shared Services Canada 24 28 27 10 6 2 2 17 54 3308
2017 Corporate Services Branch 20 27 28 12 8 2 2 21 49 516
2017 Human Resources and Workplace 19 31 25 16 4 1 3 22 52 137

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Shared Services Canada 30 29 23 10 4 2 2 14 62 3314
2017 Corporate Services Branch 19 28 27 16 5 2 3 23 49 516
2017 Human Resources and Workplace 20 30 23 17 6 0 3 24 52 137

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Shared Services Canada 15 21 33 20 8 1 3 29 37 3300
2017 Corporate Services Branch 14 20 32 22 8 1 3 31 35 514
2017 Human Resources and Workplace 14 21 32 18 9 1 4 28 38 137

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Shared Services Canada 22 27 27 13 7 2 3 21 51 3300
2017 Corporate Services Branch 18 26 26 15 10 1 3 27 46 515
2017 Human Resources and Workplace 21 29 24 12 12 1 2 24 51 137

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Shared Services Canada 16 22 25 19 10 3 4 31 42 3301
2017 Corporate Services Branch 21 28 23 15 7 3 3 24 51 513
2017 Human Resources and Workplace 25 29 20 11 9 3 2 21 57 136

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Shared Services Canada 27 26 28 10 5 2 2 15 56 3307
2017 Corporate Services Branch 18 23 31 14 8 2 3 24 43 514
2017 Human Resources and Workplace 18 19 41 10 9 1 2 20 38 137
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Shared Services Canada 57 22 8 6 5 0 2 81 11 3325
2017 Corporate Services Branch 59 27 5 5 3 1 1 87 8 518
2017 Human Resources and Workplace 61 32 2 3 1 0 1 94 4 138

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Shared Services Canada 29 30 17 7 6 6 6 67 15 3324
2017 Corporate Services Branch 29 31 15 7 8 5 5 67 17 518
2017 Human Resources and Workplace 32 30 13 7 6 6 6 70 15 138

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Shared Services Canada 45 30 11 7 5 1 1 77 12 3321
2017 Corporate Services Branch 43 31 10 8 6 1 1 76 14 516
2017 Human Resources and Workplace 44 33 10 5 6 2 1 79 11 138

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Shared Services Canada 29 35 15 11 7 3 2 66 18 3322
2017 Corporate Services Branch 26 40 14 10 8 1 1 68 18 517
2017 Human Resources and Workplace 31 44 12 10 2 2 0 76 12 137

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Shared Services Canada 26 25 16 10 9 12 2 59 22 3316
2017 Corporate Services Branch 32 26 13 12 8 7 1 64 22 516
2017 Human Resources and Workplace 35 27 16 9 7 6 0 66 17 137

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Shared Services Canada 14 20 21 13 11 19 3 43 30 3318
2017 Corporate Services Branch 14 22 20 13 13 17 2 43 32 517
2017 Human Resources and Workplace 22 15 23 11 9 17 2 45 26 137

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Shared Services Canada 46 37 9 5 2 1 0 84 8 3312
2017 Corporate Services Branch 45 36 9 5 4 0 0 82 9 515
2017 Human Resources and Workplace 48 33 10 6 3 0 0 80 9 137
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Shared Services Canada 39 33 13 8 6 1 1 73 14 3322
2017 Corporate Services Branch 40 38 9 6 5 0 1 79 11 515
2017 Human Resources and Workplace 41 37 10 8 2 1 1 80 10 136

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Shared Services Canada 46 30 11 6 4 2 1 78 10 3325
2017 Corporate Services Branch 47 33 8 6 4 1 1 82 10 518
2017 Human Resources and Workplace 46 34 9 5 2 3 0 83 7 138

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Shared Services Canada 42 33 11 7 5 1 1 76 13 3327
2017 Corporate Services Branch 44 35 10 6 5 1 1 79 11 518
2017 Human Resources and Workplace 49 30 10 7 2 1 1 80 9 138

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Shared Services Canada 75 15 4 2 3 0 1 91 5 3325
2017 Corporate Services Branch 79 16 2 2 2 0 0 95 4 517
2017 Human Resources and Workplace 86 13 1 0 0 0 0 99 0 138

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Shared Services Canada 57 24 7 4 4 3 2 85 8 3318
2017 Corporate Services Branch 55 24 6 6 6 2 2 82 12 517
2017 Human Resources and Workplace 67 25 2 1 3 1 1 94 4 137

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Shared Services Canada 57 26 8 4 3 1 1 85 7 3322
2017 Corporate Services Branch 58 26 7 5 3 1 0 85 8 515
2017 Human Resources and Workplace 63 26 5 2 3 2 0 91 5 137

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Shared Services Canada 56 24 11 4 3 2 0 81 7 3323
2017 Corporate Services Branch 58 23 11 3 3 1 1 82 7 517
2017 Human Resources and Workplace 57 30 9 2 2 1 0 87 4 137

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Shared Services Canada 52 26 11 6 4 1 0 79 10 3321
2017 Corporate Services Branch 54 27 8 5 6 1 0 81 10 517
2017 Human Resources and Workplace 56 27 8 4 6 0 0 83 10 137
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Shared Services Canada 23 33 20 8 4 5 8 64 14 945
2017 Corporate Services Branch 19 37 14 11 4 7 8 66 17 153
2017 Human Resources and Workplace 24 46 9 7 0 10 5 82 8 38

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Shared Services Canada 22 27 21 10 7 13 0 57 19 3327
2017 Corporate Services Branch 27 32 16 10 7 8 0 64 19 518
2017 Human Resources and Workplace 26 37 15 10 3 7 0 68 15 138

Question 41. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Shared Services Canada 17 25 21 17 15 3 0 44 34 3327
2017 Corporate Services Branch 22 34 18 16 8 2 0 57 25 517
2017 Human Resources and Workplace 23 41 19 11 4 2 0 66 15 137

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Shared Services Canada 12 22 23 19 18 7 0 37 39 3318
2017 Corporate Services Branch 16 30 22 17 8 5 0 49 27 517
2017 Human Resources and Workplace 13 39 27 14 3 4 0 54 18 138

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Shared Services Canada 16 24 18 16 18 7 0 43 37 3323
2017 Corporate Services Branch 21 31 16 15 12 4 0 54 29 518
2017 Human Resources and Workplace 21 42 17 11 5 4 0 66 17 138

Question 44. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Shared Services Canada 13 26 19 20 18 4 0 41 39 3324
2017 Corporate Services Branch 17 30 18 20 11 3 0 49 33 518
2017 Human Resources and Workplace 17 34 20 19 8 1 0 53 27 138
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Shared Services Canada 18 36 22 14 9 1 0 55 23 3324
2017 Corporate Services Branch 25 42 18 10 5 1 0 67 14 517
2017 Human Resources and Workplace 28 44 18 6 3 1 0 73 9 137

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Shared Services Canada 28 40 17 5 3 5 0 72 9 3316
2017 Corporate Services Branch 28 44 16 5 2 5 1 76 8 515
2017 Human Resources and Workplace 25 47 13 7 1 6 1 77 9 135

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Shared Services Canada 30 35 14 9 6 5 1 69 16 3321
2017 Corporate Services Branch 35 36 13 7 5 3 1 74 12 517
2017 Human Resources and Workplace 38 35 12 5 4 4 1 78 10 137

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Shared Services Canada 20 30 22 12 7 7 2 55 21 3325
2017 Corporate Services Branch 31 36 16 8 2 5 1 71 12 517
2017 Human Resources and Workplace 29 35 20 8 2 5 2 68 11 137

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Shared Services Canada 17 22 21 12 13 13 3 46 30 3319
2017 Corporate Services Branch 19 21 19 11 16 10 3 47 31 516
2017 Human Resources and Workplace 22 25 18 13 10 9 3 53 27 137

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Shared Services Canada 48 27 11 7 3 2 3 78 10 3318
2017 Corporate Services Branch 51 29 7 7 2 2 1 83 9 517
2017 Human Resources and Workplace 52 33 7 5 2 1 0 85 7 137

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Shared Services Canada 51 25 10 4 2 5 3 83 6 3318
2017 Corporate Services Branch 60 29 4 1 1 3 2 93 2 515
2017 Human Resources and Workplace 60 28 4 1 0 6 2 95 1 137

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Shared Services Canada 19 28 20 15 14 3 0 49 30 3323
2017 Corporate Services Branch 27 32 17 12 8 4 0 62 20 516
2017 Human Resources and Workplace 27 37 15 11 5 5 0 67 17 137

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Shared Services Canada 19 26 15 15 21 3 2 47 38 3322
2017 Corporate Services Branch 25 29 11 12 17 4 2 57 31 515
2017 Human Resources and Workplace 20 34 12 15 11 6 1 58 28 138

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Shared Services Canada 18 33 25 11 7 5 0 54 20 3324
2017 Corporate Services Branch 23 36 22 8 6 5 0 62 15 517
2017 Human Resources and Workplace 22 45 21 6 3 3 0 69 9 138

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Shared Services Canada 31 31 20 5 3 8 1 69 9 3317
2017 Corporate Services Branch 36 35 17 6 3 4 0 74 9 517
2017 Human Resources and Workplace 39 41 10 5 2 3 0 82 7 137

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Shared Services Canada 33 39 17 4 2 6 0 76 7 3318
2017 Corporate Services Branch 36 43 12 4 2 3 0 82 6 517
2017 Human Resources and Workplace 41 42 10 5 1 0 0 84 6 137

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Shared Services Canada 35 39 14 7 4 1 0 75 11 3322
2017 Corporate Services Branch 42 41 8 6 3 0 0 83 9 517
2017 Human Resources and Workplace 48 41 4 5 2 0 0 88 7 137

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Shared Services Canada 19 26 21 15 17 1 0 46 33 3316
2017 Corporate Services Branch 24 33 19 11 11 1 0 58 23 514
2017 Human Resources and Workplace 30 31 27 3 8 1 0 61 11 136

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Shared Services Canada 19 28 20 17 16 1 0 47 33 3313
2017 Corporate Services Branch 27 32 19 13 8 1 0 60 21 515
2017 Human Resources and Workplace 30 33 25 6 6 1 0 63 12 137

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Shared Services Canada 19 22 21 15 18 4 1 43 34 3323
2017 Corporate Services Branch 26 24 18 13 15 3 1 52 29 516
2017 Human Resources and Workplace 33 27 14 12 10 4 1 62 23 137
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Public Service 26 40 34 174196
2017 Shared Services Canada 29 32 39 3323
2017 Corporate Services Branch 39 28 33 517
2017 Human Resources and Workplace 32 37 31 138

Question 62. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Shared Services Canada 17 26 42 5 4 5 966
2017 Corporate Services Branch 8 22 55 3 8 4 199
2017 Human Resources and Workplace 4 18 66 0 10 2 44
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 18 82 173948
2017 Shared Services Canada 14 86 3320
2017 Corporate Services Branch 17 83 518
2017 Human Resources and Workplace 13 87 138

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 51 30018
2017 Shared Services Canada 45 454
2017 Corporate Services Branch 40 88
2017 Human Resources and Workplace 41 20

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 63 30018
2017 Shared Services Canada 61 454
2017 Corporate Services Branch 69 88
2017 Human Resources and Workplace 87 20

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 8 30018
2017 Shared Services Canada 6 454
2017 Corporate Services Branch 7 88
2017 Human Resources and Workplace 0 20

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 5 30018
2017 Corporate Services Branch 0 88
2017 Human Resources and Workplace 0 20

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 6 30018
2017 Shared Services Canada 14 454
2017 Corporate Services Branch 6 88
2017 Human Resources and Workplace 0 20

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 30018
2017 Shared Services Canada 2 454
2017 Human Resources and Workplace 0 20

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 4 30018
2017 Shared Services Canada 6 454
2017 Corporate Services Branch 7 88
2017 Human Resources and Workplace 0 20

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Shared Services Canada 39 454
2017 Corporate Services Branch 42 88

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Organization
(%)
Total responses
2017 Public Service 40 30045
2017 Shared Services Canada 41 454
2017 Corporate Services Branch 46 88
2017 Human Resources and Workplace 56 20

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Organization
(%)
Total responses
2017 Public Service 45 30045
2017 Shared Services Canada 42 454
2017 Corporate Services Branch 40 88
2017 Human Resources and Workplace 56 20

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Shared Services Canada 36 454
2017 Corporate Services Branch 40 88
2017 Human Resources and Workplace 38 20

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Organization
(%)
Total responses
2017 Public Service 30 30045
2017 Shared Services Canada 29 454
2017 Corporate Services Branch 25 88
2017 Human Resources and Workplace 49 20

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Organization
(%)
Total responses
2017 Public Service 57 30045
2017 Shared Services Canada 59 454
2017 Corporate Services Branch 60 88
2017 Human Resources and Workplace 70 20

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Organization
(%)
Total responses
2017 Public Service 36 30045
2017 Shared Services Canada 34 454
2017 Corporate Services Branch 32 88
2017 Human Resources and Workplace 37 20

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Organization
(%)
Total responses
2017 Public Service 2 30045
2017 Shared Services Canada 1 454
2017 Corporate Services Branch 0 88
2017 Human Resources and Workplace 0 20

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Organization
(%)
Total responses
2017 Public Service 10 30045
2017 Shared Services Canada 7 454
2017 Corporate Services Branch 9 88

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Organization
(%)
Total responses
2017 Public Service 13 30045
2017 Shared Services Canada 12 454
2017 Corporate Services Branch 16 88

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Organization
(%)
Total responses
2017 Public Service 48 30045
2017 Shared Services Canada 47 454
2017 Corporate Services Branch 49 88
2017 Human Resources and Workplace 68 20

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Organization
(%)
Total responses
2017 Public Service 29 30045
2017 Shared Services Canada 21 454
2017 Corporate Services Branch 19 88

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 30045
2017 Shared Services Canada 10 454
2017 Corporate Services Branch 14 88

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 52 30031
2017 Shared Services Canada 54 454
2017 Corporate Services Branch 57 88
2017 Human Resources and Workplace 66 20

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2017 Public Service 29 30031
2017 Shared Services Canada 25 454
2017 Corporate Services Branch 27 88
2017 Human Resources and Workplace 42 20

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 9 30031
2017 Shared Services Canada 9 454
2017 Corporate Services Branch 14 88

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 22 30031
2017 Shared Services Canada 18 454
2017 Corporate Services Branch 18 88

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Shared Services Canada 8 454
2017 Corporate Services Branch 14 88

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 8 30031
2017 Shared Services Canada 5 454

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 14 30031
2017 Shared Services Canada 12 454
2017 Corporate Services Branch 13 88

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Shared Services Canada 12 454
2017 Corporate Services Branch 8 88

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 25 30031
2017 Shared Services Canada 25 454
2017 Corporate Services Branch 26 88

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Shared Services Canada 9 430
2017 Corporate Services Branch 10 84

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 17 27791
2017 Shared Services Canada 16 430
2017 Corporate Services Branch 7 84

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Shared Services Canada 10 430
2017 Corporate Services Branch 13 84

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 8 27791
2017 Shared Services Canada 6 430

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Shared Services Canada 11 430
2017 Corporate Services Branch 13 84

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 11 27791
2017 Shared Services Canada 12 430
2017 Corporate Services Branch 19 84

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Shared Services Canada 21 430
2017 Corporate Services Branch 21 84
2017 Human Resources and Workplace 53 19

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Shared Services Canada 12 430
2017 Corporate Services Branch 15 84

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Shared Services Canada 12 430
2017 Corporate Services Branch 11 84

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 26 27791
2017 Shared Services Canada 25 430
2017 Corporate Services Branch 25 84

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Shared Services Canada 12 430
2017 Corporate Services Branch 13 84

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 45 27791
2017 Shared Services Canada 44 430
2017 Corporate Services Branch 49 84
2017 Human Resources and Workplace 47 19

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 27791
2017 Shared Services Canada 2 430
2017 Human Resources and Workplace 0 19

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 53 27791
2017 Shared Services Canada 51 430
2017 Corporate Services Branch 58 84
2017 Human Resources and Workplace 69 19

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 27791
2017 Shared Services Canada 2 430
2017 Human Resources and Workplace 0 19

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 27791
2017 Shared Services Canada 11 430
2017 Corporate Services Branch 15 84
2017 Human Resources and Workplace 27 19

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 30021
2017 Shared Services Canada 86 14 453
2017 Corporate Services Branch 82 18 88
2017 Human Resources and Workplace 65 35 20

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Shared Services Canada 14 15 21 4 5 31 10 49 14 3322
2017 Corporate Services Branch 17 18 18 5 5 28 10 55 17 517
2017 Human Resources and Workplace 24 18 12 3 3 28 10 69 11 138

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Shared Services Canada 23 27 21 5 3 18 2 63 10 3323
2017 Corporate Services Branch 27 32 17 6 4 13 1 69 11 516
2017 Human Resources and Workplace 31 34 11 7 3 14 0 76 11 137
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Shared Services Canada 28 50 10 4 2 2 5 83 7 3323
2017 Corporate Services Branch 23 48 9 5 3 2 10 81 8 518
2017 Human Resources and Workplace 26 34 9 7 3 1 21 76 12 138

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Shared Services Canada 10 21 24 6 5 24 9 46 17 3315
2017 Corporate Services Branch 12 16 22 5 4 26 15 48 15 517
2017 Human Resources and Workplace 14 18 21 4 0 19 23 57 7 138

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Shared Services Canada 40 32 10 2 2 9 5 83 5 3323
2017 Corporate Services Branch 38 29 10 3 2 8 10 82 6 517
2017 Human Resources and Workplace 35 27 8 5 1 4 20 82 7 137

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Shared Services Canada 28 32 16 4 2 14 4 73 7 3319
2017 Corporate Services Branch 28 30 14 3 2 12 10 75 7 518
2017 Human Resources and Workplace 29 28 11 4 1 8 20 78 6 138
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 8 92 173800
2017 Shared Services Canada 7 93 3319
2017 Corporate Services Branch 7 93 517
2017 Human Resources and Workplace 4 96 138

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 38 13842
2017 Shared Services Canada 39 225
2017 Corporate Services Branch 37 33

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 79 13842
2017 Shared Services Canada 75 225
2017 Corporate Services Branch 84 33

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Shared Services Canada 5 225

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Corporate Services Branch 0 33

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Shared Services Canada 18 225

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 13842
2017 Shared Services Canada 4 225

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Shared Services Canada 12 225

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Organization
(%)
Total responses
2017 Public Service 24 13782
2017 Shared Services Canada 17 220
2017 Corporate Services Branch 24 33

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Organization
(%)
Total responses
2017 Public Service 19 13782
2017 Shared Services Canada 24 220
2017 Corporate Services Branch 33 33

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Organization
(%)
Total responses
2017 Public Service 14 13782
2017 Shared Services Canada 10 220

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Organization
(%)
Total responses
2017 Public Service 6 13782
2017 Shared Services Canada 6 220

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Organization
(%)
Total responses
2017 Public Service 25 13782
2017 Shared Services Canada 21 220
2017 Corporate Services Branch 17 33

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Organization
(%)
Total responses
2017 Public Service 30 13782
2017 Shared Services Canada 22 220

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Organization
(%)
Total responses
2017 Public Service 4 13782
2017 Shared Services Canada 5 220

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2017 Public Service 2 13782
2017 Corporate Services Branch 0 33

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Organization
(%)
Total responses
2017 Public Service 8 13782
2017 Shared Services Canada 5 220

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Shared Services Canada 12 220
2017 Corporate Services Branch 16 33

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2017 Public Service 1 13782

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Shared Services Canada 17 220
2017 Corporate Services Branch 22 33

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2017 Public Service 0 13782
2017 Corporate Services Branch 0 33

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 20 13782
2017 Shared Services Canada 34 220
2017 Corporate Services Branch 28 33

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 31 13844
2017 Shared Services Canada 29 223
2017 Corporate Services Branch 37 33

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2017 Public Service 16 13844
2017 Shared Services Canada 15 223
2017 Corporate Services Branch 18 33

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Shared Services Canada 8 223

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 19 13844
2017 Shared Services Canada 18 223
2017 Corporate Services Branch 25 33

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Shared Services Canada 5 223

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 7 13844
2017 Shared Services Canada 7 223
2017 Corporate Services Branch 19 33

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 9 13844
2017 Shared Services Canada 6 223

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Organization
(%)
Total responses
2017 Public Service 8 13844
2017 Shared Services Canada 11 223
2017 Corporate Services Branch 18 33

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 48 13844
2017 Shared Services Canada 48 223
2017 Corporate Services Branch 37 33

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 6 12884
2017 Shared Services Canada 4 205
2017 Corporate Services Branch 0 27

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Shared Services Canada 9 205

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Shared Services Canada 4 205
2017 Corporate Services Branch 0 27

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Shared Services Canada 2 205
2017 Corporate Services Branch 0 27

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Corporate Services Branch 0 27

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Shared Services Canada 8 205

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 9 12884
2017 Shared Services Canada 18 205
2017 Corporate Services Branch 32 27

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Shared Services Canada 11 205

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Shared Services Canada 9 205

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 24 12884
2017 Shared Services Canada 19 205

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Shared Services Canada 14 205

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 44 12884
2017 Shared Services Canada 40 205
2017 Corporate Services Branch 47 27

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 12884

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 61 12884
2017 Shared Services Canada 63 205
2017 Corporate Services Branch 63 27

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 12884
2017 Shared Services Canada 2 205
2017 Corporate Services Branch 0 27

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Shared Services Canada 17 205
2017 Corporate Services Branch 19 27

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 13875
2017 Shared Services Canada 87 13 226
2017 Corporate Services Branch 91 9 33

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Shared Services Canada 14 15 22 2 3 36 8 52 9 3317
2017 Corporate Services Branch 18 17 17 3 2 33 9 62 9 515
2017 Human Resources and Workplace 24 16 14 2 1 33 10 69 6 137

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Shared Services Canada 24 27 20 3 2 21 2 67 7 3319
2017 Corporate Services Branch 30 30 16 4 2 15 3 73 7 518
2017 Human Resources and Workplace 32 27 15 3 1 17 4 75 6 138
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Shared Services Canada 20 25 21 15 17 0 2 46 32 3319
2017 Corporate Services Branch 20 22 23 16 16 0 4 44 33 516
2017 Human Resources and Workplace 16 26 23 11 20 1 3 44 33 137

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Shared Services Canada 19 27 26 16 11 0 1 47 27 3318
2017 Corporate Services Branch 14 25 29 17 14 0 1 40 31 518
2017 Human Resources and Workplace 12 18 33 19 17 0 2 30 36 138

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Shared Services Canada 21 27 24 16 11 0 2 49 27 3309
2017 Corporate Services Branch 20 23 28 16 11 0 2 44 27 513
2017 Human Resources and Workplace 18 19 30 18 13 0 2 38 31 138

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Shared Services Canada 16 22 23 19 17 1 2 40 37 3317
2017 Corporate Services Branch 17 20 24 18 18 0 2 37 38 515
2017 Human Resources and Workplace 15 22 21 21 20 0 1 37 42 136

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Shared Services Canada 40 26 14 7 5 1 7 72 13 3314
2017 Corporate Services Branch 36 27 13 9 6 1 8 68 17 515
2017 Human Resources and Workplace 36 23 11 10 8 1 10 66 21 137

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Shared Services Canada 32 29 21 10 6 1 1 63 16 3315
2017 Corporate Services Branch 31 26 24 11 6 0 2 58 18 518
2017 Human Resources and Workplace 41 22 21 10 6 0 0 62 16 138

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Shared Services Canada 25 31 23 12 7 1 2 57 20 3308
2017 Corporate Services Branch 29 33 20 11 4 1 1 63 16 517
2017 Human Resources and Workplace 35 30 21 9 4 0 1 66 13 138

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Shared Services Canada 17 28 24 19 11 1 1 45 31 3313
2017 Corporate Services Branch 20 27 24 19 8 0 2 48 28 517
2017 Human Resources and Workplace 22 25 25 18 8 1 0 48 27 138

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Shared Services Canada 20 28 22 17 12 1 1 49 29 3313
2017 Corporate Services Branch 24 28 19 17 10 0 2 53 28 518
2017 Human Resources and Workplace 23 27 26 17 7 0 1 50 24 138

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Shared Services Canada 27 32 21 11 7 1 2 60 18 3307
2017 Corporate Services Branch 28 32 20 11 6 1 3 62 18 515
2017 Human Resources and Workplace 25 34 20 11 7 1 1 61 18 137

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Shared Services Canada 58 22 11 4 3 0 2 82 7 3319
2017 Corporate Services Branch 55 22 10 5 4 0 3 80 10 517
2017 Human Resources and Workplace 55 22 10 8 3 1 1 78 12 138

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Shared Services Canada 74 10 5 3 3 1 4 88 6 3318
2017 Corporate Services Branch 68 10 7 3 5 2 6 84 9 515
2017 Human Resources and Workplace 72 8 4 1 5 1 9 89 6 137

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Shared Services Canada 62 22 8 3 2 1 2 87 5 3314
2017 Corporate Services Branch 56 24 9 3 3 0 5 84 6 516
2017 Human Resources and Workplace 59 17 12 3 4 0 6 80 7 137

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Shared Services Canada 64 17 8 4 4 1 2 84 8 3318
2017 Corporate Services Branch 59 18 8 6 5 1 4 81 11 517
2017 Human Resources and Workplace 61 14 8 4 7 1 5 80 11 137

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Shared Services Canada 59 12 4 2 1 1 21 91 4 3317
2017 Corporate Services Branch 55 12 5 3 1 1 22 87 6 517
2017 Human Resources and Workplace 60 11 6 2 0 0 21 90 3 137

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Shared Services Canada 63 19 8 2 1 1 6 88 4 3298
2017 Corporate Services Branch 63 18 7 2 1 1 8 89 3 514
2017 Human Resources and Workplace 71 12 6 2 1 1 7 90 3 137

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Shared Services Canada 61 18 8 4 4 1 3 83 9 3319
2017 Corporate Services Branch 66 13 7 5 5 0 5 83 10 517
2017 Human Resources and Workplace 66 10 4 9 6 1 4 80 16 137

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Shared Services Canada 54 25 12 4 2 0 3 82 6 3314
2017 Corporate Services Branch 52 27 11 4 3 0 4 82 6 517
2017 Human Resources and Workplace 55 25 14 2 1 0 3 83 3 138

Question 84. Overall, my level of work-related stress is

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Shared Services Canada 10 28 38 16 7 0 0 39 23 3324
2017 Corporate Services Branch 12 27 40 14 6 0 1 40 20 517
2017 Human Resources and Workplace 13 19 45 15 7 1 0 32 22 138

Question 85. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Shared Services Canada 9 21 37 22 10 0 0 32 31 3316
2017 Corporate Services Branch 9 22 34 24 9 1 1 34 31 515
2017 Human Resources and Workplace 7 24 34 24 9 1 1 33 32 138

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Shared Services Canada 12 32 25 12 8 11 0 50 22 3321
2017 Corporate Services Branch 16 37 24 11 5 7 0 57 18 517
2017 Human Resources and Workplace 16 31 28 13 5 7 0 51 19 138

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Shared Services Canada 13 33 22 16 11 4 0 49 28 3323
2017 Corporate Services Branch 16 35 19 17 9 4 1 53 27 518
2017 Human Resources and Workplace 18 33 23 13 9 3 1 53 23 138
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 17 83 173939
2017 Shared Services Canada 16 84 3318
2017 Corporate Services Branch 21 79 517
2017 Human Resources and Workplace 18 82 138

Question 89. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 78 22 29537
2017 Shared Services Canada 72 28 516
2017 Corporate Services Branch 78 22 107
2017 Human Resources and Workplace 87 13 24

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Shared Services Canada 43 34 8 9 4 1 1 79 13 375
2017 Corporate Services Branch 40 38 9 9 3 1 0 79 13 85
2017 Human Resources and Workplace 49 41 0 11 0 0 0 89 11 21
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Shared Services Canada 30 25 19 11 9 4 2 32 68 3323
2017 Corporate Services Branch 28 25 19 13 12 2 1 29 71 518
2017 Human Resources and Workplace 34 24 15 11 13 2 1 35 65 138

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 22 111807
2017 Shared Services Canada 18 2121
2017 Corporate Services Branch 21 352
2017 Human Resources and Workplace 19 86

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 34 111807
2017 Shared Services Canada 33 2121
2017 Corporate Services Branch 39 352
2017 Human Resources and Workplace 40 86

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 18 111807
2017 Shared Services Canada 15 2121
2017 Corporate Services Branch 25 352
2017 Human Resources and Workplace 23 86

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2017 Public Service 47 111807
2017 Shared Services Canada 53 2121
2017 Corporate Services Branch 41 352
2017 Human Resources and Workplace 34 86

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2017 Public Service 6 111807
2017 Shared Services Canada 6 2121
2017 Corporate Services Branch 6 352
2017 Human Resources and Workplace 8 86

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Organization
(%)
Total responses
2017 Public Service 40 111807
2017 Shared Services Canada 38 2121
2017 Corporate Services Branch 40 352
2017 Human Resources and Workplace 35 86

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Shared Services Canada 5 45 20 12 4 14 2094
2017 Corporate Services Branch 6 49 17 11 4 13 348
2017 Human Resources and Workplace 5 51 19 8 5 12 85

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Shared Services Canada 9 18 18 18 25 2 10 30 49 2131
2017 Corporate Services Branch 12 19 17 19 21 2 11 35 45 351
2017 Human Resources and Workplace 15 25 15 20 16 1 8 44 39 85

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Shared Services Canada 3 10 12 18 49 2 5 15 72 2133
2017 Corporate Services Branch 5 11 11 14 51 3 5 17 70 354
2017 Human Resources and Workplace 8 12 10 12 52 4 2 21 68 86
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