2017 Public Service Employee Survey Results for Parole Board of Canada by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 40 0 2 0 0 0 98 2 69
2017 Non-supervisor 40 46 3 9 2 0 0 86 11 297
2014 Supervisor 53 39 6 2 0 0 0 92 2 58
2014 Non-supervisor 42 44 4 7 2 0 0 86 9 255
2011 Supervisor 57 35 2 6 1 0 0 92 7 69
2011 Non-supervisor 49 41 3 5 2 0 0 90 7 232
2008 Supervisor 50 38 4 8 0 0 0 88 8 52
2008 Non-supervisor 51 41 2 5 1 0 0 92 6 215

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 82 10 4 3 1 0 0 92 4 69
2017 Non-supervisor 73 20 2 2 1 0 1 95 3 298
2014 Supervisor 81 13 4 2 0 0 0 94 2 58
2014 Non-supervisor 75 20 2 1 1 0 0 95 3 255
2011 Supervisor 79 14 1 4 0 0 1 94 4 69
2011 Non-supervisor 77 17 2 1 2 0 0 95 3 231
2008 Supervisor 69 23 4 4 0 0 0 92 4 52
2008 Non-supervisor 79 17 2 2 1 0 0 95 3 216

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 66 20 4 8 0 0 2 87 8 67
2017 Non-supervisor 70 16 4 5 3 0 2 88 8 297
2014 Supervisor 63 25 5 2 5 0 0 88 6 58
2014 Non-supervisor 68 18 4 6 2 0 1 87 9 255
2011 Supervisor 65 18 3 6 7 0 1 84 13 69
2011 Non-supervisor 69 16 3 8 3 0 0 86 11 231
2008 Supervisor 63 27 2 4 4 0 0 90 8 52
2008 Non-supervisor 73 15 2 7 2 0 0 89 8 215

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 25 4 9 7 0 0 80 16 69
2017 Non-supervisor 43 33 6 10 8 0 0 76 18 297
2014 Supervisor 55 26 6 7 7 0 0 80 14 58
2014 Non-supervisor 38 32 7 14 10 0 0 70 23 255
2011 Supervisor 64 25 3 4 4 0 0 89 8 69
2011 Non-supervisor 45 34 8 8 5 0 0 78 13 232

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 41 13 7 0 0 0 80 7 69
2017 Non-supervisor 29 43 8 15 4 0 0 73 19 296
2014 Supervisor 35 48 5 11 1 0 0 83 12 58
2014 Non-supervisor 25 45 12 11 7 0 0 70 18 254
2011 Supervisor 42 35 8 10 4 1 0 78 14 69
2011 Non-supervisor 30 41 10 13 5 0 1 71 19 232
2008 Supervisor 38 46 8 6 2 0 0 85 8 52
2008 Non-supervisor 34 43 7 10 6 0 0 77 15 216

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 62 34 4 0 0 0 0 96 0 69
2017 Non-supervisor 52 31 11 4 3 0 0 83 6 297
2014 Supervisor 50 41 4 4 2 0 0 90 6 58
2014 Non-supervisor 47 36 9 4 4 0 0 83 8 255
2011 Supervisor 54 39 1 3 1 1 0 94 4 69
2011 Non-supervisor 53 32 8 3 4 0 0 85 7 232
2008 Supervisor 56 35 6 4 0 0 0 90 4 52
2008 Non-supervisor 51 33 12 4 0 0 0 84 4 216

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 75 25 0 0 0 0 0 100 0 69
2017 Non-supervisor 59 24 6 8 3 0 0 83 11 297
2014 Supervisor 60 35 5 0 0 0 0 95 0 58
2014 Non-supervisor 54 31 8 3 4 0 0 85 7 253
2011 Supervisor 60 38 1 0 0 0 0 99 0 69
2011 Non-supervisor 54 32 8 3 3 0 0 86 6 232
2008 Supervisor 60 35 2 4 0 0 0 94 4 52
2008 Non-supervisor 49 41 5 3 2 0 0 90 5 216

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 67 28 1 4 0 0 0 94 4 69
2017 Non-supervisor 47 35 7 8 2 0 0 82 11 297
2014 Supervisor 55 44 0 2 0 0 0 98 2 58
2014 Non-supervisor 40 40 8 7 5 0 1 80 12 255

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 26 10 8 0 0 0 82 8 69
2017 Non-supervisor 43 34 11 7 5 0 0 77 12 296
2014 Supervisor 48 36 8 6 2 0 0 84 8 58
2014 Non-supervisor 38 38 13 4 6 0 0 76 11 255
2011 Supervisor 41 28 9 17 6 0 0 69 23 69
2011 Non-supervisor 48 30 11 5 6 0 1 79 11 230

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 9 13 8 3 1 33 64 17 67
2017 Non-supervisor 34 22 11 8 11 2 12 65 22 297
2014 Supervisor 26 16 14 11 13 0 20 52 31 58
2014 Non-supervisor 25 24 11 8 12 4 14 61 25 255
2011 Supervisor 22 15 12 11 15 1 23 49 35 69
2011 Non-supervisor 25 23 14 13 7 2 16 58 25 231
2008 Supervisor 21 29 8 19 12 0 12 57 35 52
2008 Non-supervisor 32 22 7 9 8 4 17 68 22 216

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 40 4 0 0 0 0 96 0 69
2017 Non-supervisor 41 42 8 6 4 0 0 83 9 297
2014 Supervisor 40 51 4 6 0 0 0 90 6 58
2014 Non-supervisor 40 40 10 4 5 0 0 80 9 255
2011 Supervisor 47 40 4 4 4 0 0 87 8 69
2011 Non-supervisor 54 31 8 2 4 0 0 85 7 231
2008 Supervisor 48 42 6 0 4 0 0 90 4 52
2008 Non-supervisor 43 43 7 6 1 0 0 86 7 216

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 34 11 3 4 0 0 82 7 69
2017 Non-supervisor 29 37 9 15 10 0 0 66 25 297
2014 Supervisor 40 41 13 6 0 0 0 81 6 57
2014 Non-supervisor 26 36 11 13 13 0 1 63 27 255
2011 Supervisor 40 37 5 13 4 0 0 77 17 69
2011 Non-supervisor 26 39 12 12 9 0 0 66 21 232

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 44 7 0 1 0 0 91 1 69
2017 Non-supervisor 41 40 7 9 2 0 0 82 11 295

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 73 19 7 0 1 0 0 92 1 69
2017 Non-supervisor 58 32 6 2 3 0 0 90 4 297
2014 Supervisor 61 35 2 0 2 0 0 96 2 58
2014 Non-supervisor 55 32 8 2 2 0 0 87 4 255
2011 Supervisor 68 27 3 1 0 0 0 96 1 69
2011 Non-supervisor 58 34 6 1 2 0 0 92 2 232
2008 Supervisor 69 25 6 0 0 0 0 94 0 52
2008 Non-supervisor 66 29 3 2 0 0 0 94 2 216

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 40 4 4 3 0 0 89 7 68
2017 Non-supervisor 31 36 12 12 10 0 0 66 22 297

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 73 24 3 0 0 0 0 97 0 69
2017 Non-supervisor 63 28 6 1 2 0 0 91 3 294
2014 Supervisor 81 19 0 0 0 0 0 100 0 58
2014 Non-supervisor 72 20 7 1 0 0 0 92 1 254
2011 Supervisor 75 22 0 1 1 0 0 97 3 69
2011 Non-supervisor 74 22 2 0 1 0 0 96 2 231

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 34 8 1 3 0 0 88 4 69
2017 Non-supervisor 29 35 12 16 7 0 1 65 23 294
2014 Supervisor 47 37 9 2 4 0 2 85 6 58
2014 Non-supervisor 27 40 10 13 10 0 0 67 23 255
2011 Supervisor 57 30 0 10 3 0 0 87 13 69
2011 Non-supervisor 35 38 12 9 5 1 0 73 14 232

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 28 12 1 3 0 0 83 4 69
2017 Non-supervisor 28 35 14 14 8 0 1 64 22 294
2014 Supervisor 50 35 6 5 2 0 2 87 7 58
2014 Non-supervisor 31 32 15 12 9 0 0 64 21 255

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 53 32 6 8 1 0 0 85 9 69
2017 Non-supervisor 36 37 13 9 5 0 0 74 14 294
2014 Supervisor 50 36 5 7 2 0 0 86 9 58
2014 Non-supervisor 35 39 11 8 6 0 0 74 14 254
2011 Supervisor 55 28 3 7 7 0 0 83 14 69
2011 Non-supervisor 50 31 9 4 4 0 0 82 9 229

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 39 6 1 0 0 0 93 1 68
2017 Non-supervisor 50 36 7 5 3 0 0 86 7 294
2014 Supervisor 50 41 4 4 2 0 0 91 6 58
2014 Non-supervisor 51 37 6 3 3 0 0 88 6 255
2011 Supervisor 50 38 4 4 4 0 0 87 8 69
2011 Non-supervisor 54 35 4 4 3 0 0 89 6 231
2008 Supervisor 54 38 4 0 4 0 0 92 4 52
2008 Non-supervisor 53 42 4 2 0 0 0 94 2 216

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 26 29 28 5 11 0 1 56 16 69
2017 Non-supervisor 39 37 15 6 3 0 1 76 9 297
2014 Supervisor 28 26 23 19 4 0 0 54 23 58
2014 Non-supervisor 46 29 15 6 3 0 0 75 9 255
2011 Supervisor 23 31 17 14 14 0 0 55 28 68
2011 Non-supervisor 42 33 13 8 4 0 0 75 12 232
2008 Supervisor 15 37 21 19 8 0 0 52 27 52
2008 Non-supervisor 36 34 18 5 7 0 0 70 12 216

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 6 31 37 16 8 0 3 24 38 69
2017 Non-supervisor 7 20 33 24 13 2 3 38 28 298
2014 Supervisor 9 24 39 23 3 0 2 27 34 58
2014 Non-supervisor 10 17 30 25 17 0 2 42 27 255
2011 Supervisor 15 24 35 18 7 0 2 25 40 69
2011 Non-supervisor 6 16 27 31 16 0 4 48 23 230
2008 Supervisor 10 15 42 23 10 0 0 33 25 52
2008 Non-supervisor 4 23 28 30 13 1 1 44 27 216

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 4 20 38 17 19 0 1 37 25 68
2017 Non-supervisor 10 20 25 24 16 1 4 42 32 296
2014 Supervisor 8 16 28 34 13 0 2 48 24 58
2014 Non-supervisor 11 12 30 26 18 2 1 45 24 254
2011 Supervisor 11 18 36 18 15 0 2 33 30 69
2011 Non-supervisor 9 12 21 23 28 1 5 54 23 230
2008 Supervisor 15 6 27 25 27 0 0 52 21 52
2008 Non-supervisor 7 18 22 28 20 1 3 50 26 214

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 4 18 27 26 18 0 6 48 24 69
2017 Non-supervisor 7 9 27 26 19 4 9 51 18 297
2014 Supervisor 4 15 35 21 19 2 4 43 20 58
2014 Non-supervisor 8 13 24 25 21 3 7 50 23 254
2011 Supervisor 4 11 25 38 17 0 6 58 16 69
2011 Non-supervisor 5 8 24 26 28 1 8 59 14 230
2008 Supervisor 4 6 21 50 19 0 0 69 10 52
2008 Non-supervisor 3 7 26 35 21 2 6 60 11 214

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 2 12 36 27 16 0 6 46 15 69
2017 Non-supervisor 7 9 31 28 21 1 4 51 16 296
2014 Supervisor 2 15 42 27 14 0 0 41 17 58
2014 Non-supervisor 4 9 24 35 24 1 3 62 13 254
2011 Supervisor 6 16 31 37 8 0 3 47 22 69
2011 Non-supervisor 3 7 26 31 27 1 4 61 11 230
2008 Supervisor 8 10 33 40 10 0 0 50 17 52
2008 Non-supervisor 4 9 31 28 24 1 3 55 13 213

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 28 22 14 14 0 1 29 48 69
2017 Non-supervisor 17 19 23 20 17 1 3 39 37 295
2014 Supervisor 21 31 34 6 9 0 0 14 52 58
2014 Non-supervisor 13 21 30 16 15 1 3 32 36 255
2011 Supervisor 14 16 41 18 8 0 3 27 31 69
2011 Non-supervisor 12 16 26 20 20 2 4 42 30 231
2008 Supervisor 17 25 33 17 4 2 2 22 44 52
2008 Non-supervisor 9 18 26 22 20 2 3 44 28 214

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 13 21 42 13 9 0 1 22 35 69
2017 Non-supervisor 11 20 23 24 12 5 5 40 35 297
2014 Supervisor 7 32 34 16 11 0 0 27 39 58
2014 Non-supervisor 13 20 26 23 15 2 2 39 34 255
2011 Supervisor 11 23 39 25 1 0 2 27 34 69
2011 Non-supervisor 10 18 28 20 17 2 5 40 31 231
2008 Supervisor 12 29 27 27 4 2 0 31 41 52
2008 Non-supervisor 14 20 32 19 11 1 3 31 36 214

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 7 9 31 28 19 0 6 50 17 69
2017 Non-supervisor 13 17 26 21 16 3 5 40 32 296
2014 Supervisor 9 18 42 14 12 2 4 27 28 58
2014 Non-supervisor 10 18 27 25 16 1 3 42 29 253
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 79 14 1 1 2 0 1 95 4 68
2017 Non-supervisor 73 14 4 2 2 0 5 92 4 298
2014 Supervisor 85 11 2 0 3 0 0 95 3 58
2014 Non-supervisor 72 15 5 2 2 0 3 90 5 255
2011 Supervisor 71 12 7 4 4 0 1 84 9 69
2011 Non-supervisor 72 13 3 5 2 0 5 90 7 231
2008 Supervisor 81 12 2 4 0 0 2 94 4 52
2008 Non-supervisor 72 12 4 3 4 0 4 88 8 215

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 35 9 8 3 0 1 79 11 68
2017 Non-supervisor 20 25 14 19 14 6 3 49 36 297
2014 Supervisor 42 35 14 5 4 0 0 77 9 58
2014 Non-supervisor 25 29 14 12 13 3 3 58 27 255

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 70 21 7 1 1 0 0 91 3 68
2017 Non-supervisor 35 30 10 15 10 1 0 65 25 298
2014 Supervisor 66 17 8 5 4 0 0 83 9 57
2014 Non-supervisor 40 27 10 9 14 0 0 67 24 255

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 45 0 5 1 0 0 94 6 68
2017 Non-supervisor 31 32 18 14 5 0 0 63 19 297
2014 Supervisor 48 42 6 3 0 0 2 91 3 58
2014 Non-supervisor 30 39 9 15 7 0 0 69 22 254
2011 Supervisor 37 45 7 10 1 0 0 82 11 69
2011 Non-supervisor 33 38 7 12 7 2 0 73 20 232
2008 Supervisor 37 50 4 4 6 0 0 87 10 52
2008 Non-supervisor 25 44 8 14 7 2 1 70 22 215

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 26 3 3 7 1 0 87 10 69
2017 Non-supervisor 24 24 17 17 8 8 1 53 28 296
2014 Supervisor 62 26 8 0 0 2 2 92 0 58
2014 Non-supervisor 26 29 12 13 13 6 1 59 27 254
2011 Supervisor 58 23 10 4 6 0 0 80 10 69
2011 Non-supervisor 28 29 14 13 11 5 0 60 25 232
2008 Supervisor 54 35 0 6 6 0 0 88 12 52
2008 Non-supervisor 25 30 11 17 10 6 2 59 29 213

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 28 46 10 10 4 1 0 75 15 69
2017 Non-supervisor 10 18 18 20 17 15 2 33 45 297
2014 Supervisor 22 38 21 10 6 2 2 63 16 58
2014 Non-supervisor 10 17 15 24 15 15 3 34 48 254

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 41 8 1 1 0 0 89 3 69
2017 Non-supervisor 38 39 7 11 6 0 0 77 17 296
2014 Supervisor 39 40 8 9 4 0 0 79 13 58
2014 Non-supervisor 40 39 10 7 4 0 0 79 11 253
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 50 36 5 4 1 0 4 89 6 69
2017 Non-supervisor 37 40 8 9 5 0 0 78 14 298
2014 Supervisor 47 34 9 5 1 0 3 84 7 58
2014 Non-supervisor 36 33 11 11 9 1 0 69 20 255
2011 Supervisor 46 27 11 8 7 0 0 73 16 69
2011 Non-supervisor 36 34 11 8 10 1 0 71 18 232
2008 Supervisor 38 35 10 4 12 0 2 75 16 52
2008 Non-supervisor 39 34 8 9 9 1 0 74 18 214

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 61 22 10 6 0 0 1 84 6 69
2017 Non-supervisor 42 32 11 8 5 1 1 76 13 297
2014 Supervisor 57 22 13 3 1 0 4 82 5 58
2014 Non-supervisor 40 28 12 8 7 4 1 72 16 255
2011 Supervisor 53 26 14 2 4 1 0 80 6 69
2011 Non-supervisor 46 27 11 9 6 1 0 73 15 231
2008 Supervisor 58 29 4 2 8 0 0 87 10 52
2008 Non-supervisor 43 25 14 7 7 3 0 71 14 214

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 32 4 9 1 0 1 86 10 69
2017 Non-supervisor 42 30 14 7 5 1 1 73 12 298
2014 Supervisor 44 38 11 3 0 0 4 85 3 58
2014 Non-supervisor 40 30 9 11 8 1 0 71 19 255
2011 Supervisor 49 25 13 10 4 0 0 73 14 69
2011 Non-supervisor 46 24 11 12 7 1 0 70 19 231
2008 Supervisor 52 29 4 4 12 0 0 81 15 52
2008 Non-supervisor 43 33 8 8 7 0 0 76 15 214

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 79 11 0 5 2 0 3 92 8 69
2017 Non-supervisor 82 9 3 1 2 0 4 94 3 298
2014 Supervisor 89 5 2 0 3 0 2 95 3 58
2014 Non-supervisor 83 9 2 0 2 0 3 96 2 255
2011 Supervisor 82 5 1 3 6 0 3 90 9 69
2011 Non-supervisor 82 9 3 2 2 1 2 93 4 231
2008 Supervisor 88 10 0 0 0 0 2 100 0 51
2008 Non-supervisor 85 5 2 1 4 0 3 92 6 213

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 19 9 3 3 1 8 83 6 69
2017 Non-supervisor 50 24 9 8 5 2 2 77 14 297
2014 Supervisor 56 20 12 4 2 3 3 81 6 58
2014 Non-supervisor 51 23 7 7 5 4 4 79 12 255
2011 Supervisor 43 30 7 7 4 1 7 80 12 69
2011 Non-supervisor 50 22 10 5 6 2 4 76 13 232

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 66 21 4 3 3 0 4 91 6 69
2017 Non-supervisor 51 31 7 4 7 0 0 83 11 297

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 68 18 4 4 3 0 4 90 7 69
2017 Non-supervisor 55 27 8 3 6 1 0 83 9 298

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 63 21 5 4 4 0 4 87 8 69
2017 Non-supervisor 50 28 10 6 6 0 0 78 12 297
2014 Supervisor 59 25 11 2 1 0 2 86 3 58
2014 Non-supervisor 47 25 11 7 8 1 0 73 16 254
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 33 4 13 1 6 4 80 16 69
2014 Supervisor 46 35 11 3 2 2 2 84 5 58

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 27 16 3 7 0 0 74 10 69
2017 Non-supervisor 31 34 14 9 8 3 0 68 18 298
2014 Supervisor 35 44 10 5 4 2 0 81 9 58
2014 Non-supervisor 30 32 14 9 10 4 0 65 21 255
2011 Supervisor 34 32 11 14 8 0 0 66 22 69
2011 Non-supervisor 27 31 20 8 10 3 0 61 19 232

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 24 13 9 6 0 0 73 14 69
2017 Non-supervisor 26 35 12 16 11 1 0 61 26 298
2014 Supervisor 39 42 12 0 4 2 0 83 4 57
2014 Non-supervisor 24 33 17 13 12 2 0 58 25 255
2011 Supervisor 33 38 7 13 10 0 0 71 22 69
2011 Non-supervisor 34 31 15 9 10 1 0 66 19 232
2008 Supervisor 54 27 8 6 6 0 0 81 12 52
2008 Non-supervisor 27 34 13 14 10 2 0 62 25 216

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 40 15 8 7 0 0 70 15 69
2017 Non-supervisor 24 27 16 17 11 4 0 53 30 298
2014 Supervisor 33 43 12 7 4 2 0 77 11 58
2014 Non-supervisor 20 34 19 12 11 3 0 56 24 255
2011 Supervisor 25 47 7 13 8 0 0 72 21 69
2011 Non-supervisor 23 37 15 12 8 5 0 63 21 232
2008 Supervisor 37 31 13 12 8 0 0 67 19 52
2008 Non-supervisor 18 40 14 13 10 5 0 61 24 216

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 19 11 5 6 0 0 78 11 69
2017 Non-supervisor 25 29 17 14 11 5 0 57 26 298
2014 Supervisor 33 45 12 2 4 4 0 81 6 58
2014 Non-supervisor 22 24 17 12 17 7 0 50 31 255
2011 Supervisor 36 40 10 7 7 0 0 76 14 69
2011 Non-supervisor 30 32 14 12 9 3 0 64 22 232
2008 Supervisor 40 33 12 6 8 2 0 75 14 52
2008 Non-supervisor 21 35 13 13 11 8 0 60 26 216

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 38 11 13 6 0 0 70 19 69
2017 Non-supervisor 19 34 16 17 12 2 0 54 30 297
2014 Supervisor 23 45 13 14 4 2 0 69 18 57
2014 Non-supervisor 19 37 11 16 14 3 0 58 30 255
2011 Supervisor 30 45 5 8 10 2 0 76 18 69
2011 Non-supervisor 21 40 14 12 11 2 0 62 24 232
2008 Supervisor 27 56 6 4 8 0 0 83 12 52
2008 Non-supervisor 23 35 13 14 13 1 0 59 28 217
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 24 11 7 1 0 0 81 8 69
2017 Non-supervisor 35 42 15 4 4 0 0 77 8 298
2014 Supervisor 44 44 4 6 2 0 0 88 8 57
2014 Non-supervisor 33 42 13 4 6 1 0 76 10 255
2011 Supervisor 45 39 6 8 3 0 0 83 11 69
2011 Non-supervisor 34 43 12 7 4 0 0 77 11 231

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 63 31 3 1 1 0 0 94 3 69
2017 Non-supervisor 49 40 6 2 1 2 0 90 3 297
2014 Supervisor 58 40 0 2 0 0 0 98 2 57
2014 Non-supervisor 51 37 6 2 1 2 0 90 3 252
2011 Supervisor 61 25 7 3 4 0 0 86 7 68
2011 Non-supervisor 54 35 6 3 2 0 0 89 5 231

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 30 5 1 5 1 0 88 7 69
2017 Non-supervisor 41 31 10 10 5 3 0 74 16 298
2014 Supervisor 56 36 4 3 1 0 0 92 5 57
2014 Non-supervisor 40 34 10 6 6 4 0 77 13 252
2011 Supervisor 51 23 7 4 12 2 1 76 17 68
2011 Non-supervisor 37 31 13 11 5 3 0 70 17 231
2008 Supervisor 56 29 6 4 6 0 0 85 10 52
2008 Non-supervisor 39 28 11 12 6 4 0 70 18 216

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 30 12 4 7 4 0 75 12 69
2017 Non-supervisor 28 29 21 12 5 5 0 60 18 297
2014 Supervisor 44 42 11 1 0 0 2 87 1 57
2014 Non-supervisor 21 34 18 13 9 3 0 58 23 251
2011 Supervisor 33 37 13 12 4 1 0 71 17 69
2011 Non-supervisor 22 30 21 9 8 7 1 58 19 232

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 29 9 8 9 7 1 72 18 68
2017 Non-supervisor 19 21 18 16 16 8 3 44 35 298
2014 Supervisor 35 28 13 9 5 2 9 69 16 57
2014 Non-supervisor 15 24 16 15 19 9 2 44 38 252
2011 Supervisor 29 22 14 14 7 4 10 59 24 69
2011 Non-supervisor 20 23 18 14 15 4 6 48 32 230

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 64 17 3 10 5 0 1 82 15 69
2017 Non-supervisor 68 15 7 3 2 1 4 87 6 297
2014 Supervisor 71 12 4 10 3 0 0 82 14 57
2014 Non-supervisor 65 17 6 4 3 1 5 87 7 251

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 71 16 4 1 0 1 5 94 2 69
2017 Non-supervisor 74 15 3 2 2 0 3 92 4 298
2014 Supervisor 73 18 7 2 0 0 0 91 2 57
2014 Non-supervisor 67 17 4 5 2 2 3 88 7 251
2011 Supervisor 69 20 8 0 0 0 3 91 0 69
2011 Non-supervisor 67 21 6 2 1 0 3 91 3 230
2008 Supervisor 71 23 4 2 0 0 0 94 2 52
2008 Non-supervisor 73 14 5 2 3 0 2 90 5 216

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 30 8 9 4 0 2 77 14 69
2017 Non-supervisor 25 30 17 14 8 4 1 58 24 298
2014 Supervisor 30 54 9 5 0 0 2 85 5 57
2014 Non-supervisor 20 30 19 14 13 4 0 52 28 251
2011 Supervisor 36 42 7 8 7 0 0 78 15 69
2011 Non-supervisor 28 33 15 12 7 3 1 63 21 232
2008 Supervisor 40 40 10 6 4 0 0 81 10 52
2008 Non-supervisor 25 32 13 19 10 1 1 58 29 216

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 28 27 11 15 14 1 4 58 30 69
2017 Non-supervisor 18 23 18 17 17 3 5 44 37 297
2014 Supervisor 25 29 15 26 2 0 3 56 29 57
2014 Non-supervisor 16 20 17 17 25 2 4 38 44 250
2011 Supervisor 30 28 7 18 11 0 6 62 31 69
2011 Non-supervisor 16 28 18 12 15 2 9 50 30 231
2008 Supervisor 13 29 15 21 15 2 4 45 39 52
2008 Non-supervisor 17 31 13 17 15 0 6 51 34 216

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 35 8 5 4 1 0 82 10 69
2017 Non-supervisor 22 34 21 8 9 6 0 60 18 297

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 63 26 4 5 1 0 0 89 7 69
2017 Non-supervisor 44 31 14 3 6 3 0 77 9 297
2014 Supervisor 54 33 6 4 2 0 2 88 6 57
2014 Non-supervisor 44 27 14 6 3 5 0 76 10 250

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 61 27 8 1 3 0 0 87 4 69
2017 Non-supervisor 40 35 15 6 4 1 0 76 10 297
2014 Supervisor 60 33 4 2 2 0 0 93 4 57
2014 Non-supervisor 42 33 14 7 3 1 0 76 11 251
2011 Supervisor 49 42 4 1 4 0 0 90 6 69
2011 Non-supervisor 42 36 8 9 3 2 0 80 12 231

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 31 7 0 3 0 0 90 3 69
2017 Non-supervisor 49 31 8 8 4 0 0 80 11 297
2014 Supervisor 75 20 1 2 2 0 0 95 4 57
2014 Non-supervisor 50 33 7 5 5 0 0 83 10 251
2011 Supervisor 57 31 3 6 4 0 0 87 10 69
2011 Non-supervisor 56 27 7 5 5 0 0 83 10 231
2008 Supervisor 65 21 4 8 2 0 0 87 10 52
2008 Non-supervisor 43 35 9 7 5 0 0 79 12 217

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 29 11 2 3 0 0 84 5 69
2017 Non-supervisor 38 26 18 9 7 0 0 65 17 296
2014 Supervisor 50 39 5 2 4 0 0 89 6 57
2014 Non-supervisor 34 33 16 9 8 1 0 67 16 250
2011 Supervisor 42 34 8 8 6 2 0 77 14 69
2011 Non-supervisor 47 27 13 6 7 0 0 74 13 232

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 29 8 5 3 0 0 84 8 69
2017 Non-supervisor 37 33 14 9 6 1 0 70 15 298
2014 Supervisor 49 42 3 2 4 0 0 91 6 57
2014 Non-supervisor 35 37 14 9 5 0 0 72 14 251
2011 Supervisor 47 34 7 7 4 0 0 82 11 69
2011 Non-supervisor 46 31 10 7 6 0 0 77 13 232
2008 Supervisor 65 15 10 6 4 0 0 81 10 52
2008 Non-supervisor 40 37 11 9 3 0 0 77 12 217

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 26 14 11 4 0 2 70 16 69
2017 Non-supervisor 37 23 14 12 9 4 1 63 22 296
2014 Supervisor 40 32 13 9 4 2 0 73 13 57
2014 Non-supervisor 40 24 11 12 9 3 1 66 22 251
2011 Supervisor 46 22 14 10 8 0 0 68 18 69
2011 Non-supervisor 43 22 16 5 7 4 3 70 13 232
2008 Supervisor 50 21 8 4 10 6 2 77 15 52
2008 Non-supervisor 35 27 11 12 7 6 2 68 20 217
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Supervisor 31 33 36 69
2017 Non-supervisor 24 39 36 296
2014 Supervisor 32 41 27 57
2014 Non-supervisor 23 40 36 251
2011 Supervisor 31 48 21 69
2011 Non-supervisor 30 40 30 232

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Supervisor 31 9 45 15 0 0 20
2017 Non-supervisor 24 14 38 4 11 9 71
2014 Supervisor 23 31 34 0 9999 12 19
2014 Non-supervisor 15 15 52 7 9999 11 59
2011 Supervisor 14 13 54 10 9999 9 22
2011 Non-supervisor 25 26 28 5 9999 16 73
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 14 86 69
2017 Non-supervisor 20 80 298
2014 Supervisor 19 81 57
2014 Non-supervisor 21 79 251

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 59 62
2014 Non-supervisor 66 52

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 62 62
2014 Supervisor 52 11
2014 Non-supervisor 75 52

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 62

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 62
2014 Supervisor 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 45 62
2014 Non-supervisor 36 52

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 29 62
2014 Supervisor 51 11
2014 Non-supervisor 44 52

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 40 62
2014 Non-supervisor 57 52

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 44 62
2014 Non-supervisor 53 52

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 30 62
2014 Supervisor 80 11
2014 Non-supervisor 34 52

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 58 62
2014 Supervisor 53 11
2014 Non-supervisor 58 52

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 45 62
2014 Supervisor 53 11
2014 Non-supervisor 33 52

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 62
2014 Supervisor 0 11
2014 Non-supervisor 0 52

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 11 62
2014 Non-supervisor 14 52

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 43 62
2014 Supervisor 44 11
2014 Non-supervisor 57 52

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 21 62
2014 Non-supervisor 29 52

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 21 62
2014 Non-supervisor 21 52

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 61 62
2014 Supervisor 81 11
2014 Non-supervisor 55 52

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 29 62
2014 Supervisor 64 11
2014 Non-supervisor 27 52

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 24 62
2014 Non-supervisor 43 52

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 13 62

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 9 62
2014 Supervisor 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 19 62
2014 Supervisor 0 11
2014 Non-supervisor 24 52

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 10 58

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 8 58
2014 Non-supervisor 22 45

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 12 58
2014 Non-supervisor 0 45

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 8 58
2014 Supervisor 0 11
2014 Non-supervisor 15 45

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 16 58
2014 Supervisor 0 11
2014 Non-supervisor 16 45

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 25 58
2014 Supervisor 0 11
2014 Non-supervisor 25 45

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 46 58
2014 Non-supervisor 58 45

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 67 58
2014 Non-supervisor 59 45

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 58

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 19 58
2014 Non-supervisor 14 45

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 93 7 62

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 23 13 5 4 11 3 74 11 69
2017 Non-supervisor 18 14 20 10 11 22 5 44 29 298
2014 Supervisor 32 27 16 5 4 13 4 70 11 57
2014 Non-supervisor 15 19 20 8 12 21 5 46 27 251

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 19 9 8 3 0 1 79 11 69
2017 Non-supervisor 28 29 20 8 8 5 1 61 18 296
2014 Supervisor 51 29 12 2 2 4 0 83 4 57
2014 Non-supervisor 26 24 21 8 10 10 1 56 21 251
2011 Supervisor 49 28 11 8 4 0 0 77 12 69
2011 Non-supervisor 40 31 13 6 5 5 0 75 11 231
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 26 5 0 0 0 18 94 0 69
2017 Non-supervisor 27 42 8 5 1 2 13 83 8 298
2014 Supervisor 38 39 0 0 0 0 23 100 0 57
2014 Non-supervisor 25 51 10 4 1 2 8 84 5 250
2011 Supervisor 37 26 3 1 0 0 33 94 2 69
2011 Non-supervisor 20 46 8 7 2 1 16 80 10 230
2008 Supervisor 35 23 6 8 2 0 27 79 13 52
2008 Non-supervisor 20 45 10 9 2 2 12 76 12 216

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 16 22 4 0 13 11 67 5 68
2017 Non-supervisor 15 22 19 7 4 18 15 55 17 298
2014 Supervisor 16 39 12 0 9 6 19 72 13 57
2014 Non-supervisor 14 24 20 8 7 16 11 53 20 250
2011 Supervisor 26 29 8 10 6 10 12 70 20 69
2011 Non-supervisor 13 21 20 10 4 14 18 51 20 229

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 16 6 1 0 0 20 91 2 69
2017 Non-supervisor 39 30 9 3 1 6 13 84 5 297
2014 Supervisor 54 14 4 2 0 0 26 92 3 57
2014 Non-supervisor 37 26 15 4 3 6 8 74 9 251
2011 Supervisor 37 18 4 0 4 2 36 87 7 69
2011 Non-supervisor 31 27 13 2 4 7 15 76 7 230
2008 Supervisor 44 13 8 4 2 2 27 81 8 52
2008 Non-supervisor 33 30 12 3 4 7 11 77 9 215

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 20 4 1 1 1 16 92 4 69
2017 Non-supervisor 33 28 11 5 3 8 13 77 9 298
2014 Supervisor 50 17 2 4 0 2 26 92 5 57
2014 Non-supervisor 31 29 14 6 4 8 8 72 12 251
2011 Supervisor 42 21 4 3 2 2 28 88 6 69
2011 Non-supervisor 33 25 15 4 3 5 15 72 9 230
2008 Supervisor 44 15 8 2 4 0 27 82 8 52
2008 Non-supervisor 30 31 9 11 4 5 10 72 17 216
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 10 90 298
2014 Supervisor 0 100 57
2014 Non-supervisor 11 89 249

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 45 29
2014 Non-supervisor 40 26

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 76 29
2014 Non-supervisor 80 26

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 29
2014 Non-supervisor 0 26

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 29
2014 Non-supervisor 0 26

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 29
2014 Non-supervisor 0 26

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 29

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 22 30
2014 Non-supervisor 31 26

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 22 30

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 30

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 30

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 30

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 16 30
2014 Non-supervisor 25 26

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 30
2014 Non-supervisor 0 26

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 23 30
2014 Non-supervisor 29 26

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 47 30
2014 Non-supervisor 27 26

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 28 30

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 18 30
2014 Non-supervisor 23 26

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 30

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 41 30
2014 Non-supervisor 58 26

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 25
2014 Non-supervisor 0 20

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 25

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 25

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 25

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 21 25
2014 Non-supervisor 25 20

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 40 25
2014 Non-supervisor 49 20

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 71 25
2014 Non-supervisor 72 20

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 25

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 97 3 30

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 14 9 3 1 16 6 83 6 69
2017 Non-supervisor 19 16 22 3 7 27 6 53 15 298
2014 Supervisor 28 26 10 2 2 16 15 79 6 57
2014 Non-supervisor 16 15 26 5 4 28 7 48 13 251

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 64 17 8 3 3 3 1 85 6 69
2017 Non-supervisor 36 28 18 3 6 9 1 71 9 298
2014 Supervisor 49 35 10 2 0 2 2 87 2 56
2014 Non-supervisor 28 24 22 6 3 14 2 62 11 250
2011 Supervisor 57 24 11 4 3 1 0 82 7 69
2011 Non-supervisor 44 31 14 3 2 7 0 80 5 230
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 31 17 6 7 0 0 70 13 69
2017 Non-supervisor 26 21 18 14 15 1 4 50 31 298

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 14 15 31 16 24 0 0 29 40 69
2017 Non-supervisor 14 29 24 15 15 0 2 45 31 297

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 36 22 10 9 0 0 60 18 68
2017 Non-supervisor 25 31 21 11 6 1 4 60 18 297

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 12 24 22 17 25 0 0 36 42 69
2017 Non-supervisor 19 24 21 16 17 1 3 44 35 296

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 23 25 9 8 0 6 55 18 69
2017 Non-supervisor 46 14 14 4 5 1 16 72 11 297

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 29 21 11 6 0 1 62 17 69
2017 Non-supervisor 29 29 24 10 6 0 2 59 17 298

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 32 18 10 3 0 1 69 13 69
2017 Non-supervisor 31 31 18 8 6 2 4 66 15 297

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 31 27 15 6 0 0 52 21 69
2017 Non-supervisor 26 36 18 10 6 2 3 65 16 298

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 34 14 4 4 0 0 77 9 69
2017 Non-supervisor 36 33 14 9 4 0 4 72 14 295

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 30 22 9 3 0 3 65 12 69
2017 Non-supervisor 31 30 18 11 6 2 2 64 18 298

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 60 13 14 7 1 0 4 76 9 69
2017 Non-supervisor 49 24 14 5 4 0 3 77 9 296

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 79 13 3 1 0 0 4 96 2 69
2017 Non-supervisor 69 9 9 5 4 2 3 82 9 297

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 62 27 7 0 2 0 1 90 2 69
2017 Non-supervisor 46 30 12 6 3 1 2 78 9 297

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 67 21 4 1 4 0 1 89 6 68
2017 Non-supervisor 57 19 9 8 2 1 3 80 11 296

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 37 10 7 2 0 1 81 9 69
2017 Non-supervisor 58 4 1 0 0 1 37 98 0 294

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 71 19 4 3 0 0 3 93 3 69
2017 Non-supervisor 66 19 6 1 1 0 7 91 2 296

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 76 8 5 5 1 1 3 88 7 69
2017 Non-supervisor 58 16 9 5 7 0 5 78 12 296

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 67 21 9 1 0 0 1 90 1 69
2017 Non-supervisor 52 28 12 2 1 0 5 84 4 296

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 29 36 23 1 0 0 40 24 69
2017 Non-supervisor 11 31 40 11 6 1 1 42 17 298

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 13 21 39 21 7 0 0 28 33 68
2017 Non-supervisor 10 20 39 20 9 1 1 30 31 298

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 35 7 1 3 0 0 89 4 69
2017 Non-supervisor 34 43 12 7 3 1 0 78 10 298

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 37 36 18 5 4 0 0 72 10 68
2017 Non-supervisor 16 38 16 15 11 3 1 56 27 298
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 18 82 69
2017 Non-supervisor 25 75 297
2014 Supervisor 16 84 56
2014 Non-supervisor 18 82 251

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 92 8 12
2017 Non-supervisor 76 24 76
2014 Non-supervisor 75 25 45

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 73 27 0 0 0 0 0 100 0 11
2017 Non-supervisor 55 32 2 10 2 0 0 87 11 56
2014 Non-supervisor 38 36 15 9 3 0 0 73 12 34
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 33 16 4 3 1 1 42 58 69
2017 Non-supervisor 31 22 20 11 12 2 2 32 68 297

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 10 38
2017 Non-supervisor 27 193

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 22 38
2017 Non-supervisor 33 193

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 10 38
2017 Non-supervisor 23 193

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 43 38
2017 Non-supervisor 43 193

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Supervisor 2 38
2017 Non-supervisor 6 193

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 55 38
2017 Non-supervisor 36 193

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Supervisor 13 43 32 2 3 6 35
2017 Non-supervisor 6 51 20 11 3 9 185

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 25 13 8 10 2 7 65 21 38
2017 Non-supervisor 20 25 15 13 15 2 10 51 32 192

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 10 0 12 10 46 6 15 13 71 38
2017 Non-supervisor 1 9 15 13 44 4 14 12 70 194
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