2017 Public Service Employee Survey Results for Parole Board of Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	40	5	5	1	89	6	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	47	1	9	5	85	14	82
2017	University certificate or diploma below the bachelor's level	49	42	4	5	0	90	5	30
2017	Bachelor's degree	49	41	2	7	1	90	8	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	57	0	13	0	87	13	55
2014	Secondary or high school graduation certificate or equivalent or less	44	44	5	4	4	88	7	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	53	5	6	3	86	9	80
2014	University certificate or diploma below the bachelor's level	47	40	0	6	7	87	13	15
2014	Bachelor's degree	52	38	3	6	1	90	7	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	42	6	8	0	86	8	50
2011	Secondary or high school graduation certificate or equivalent or less	45	42	5	7	1	87	8	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	40	1	1	4	94	5	82
2011	University certificate or diploma below the bachelor's level	58	30	0	8	4	88	12	20
2011	Bachelor's degree	44	46	1	8	1	90	9	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	27	3	5	0	92	5	31
2008	Secondary or high school graduation certificate or equivalent or less	48	45	3	3	1	93	4	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	41	1	9	1	89	10	81
2008	University certificate or diploma below the bachelor's level	42	47	11	0	0	89	0	19
2008	Bachelor's degree	54	39	0	7	0	93	7	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	29	3	3	0	94	3	34

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	18	5	0	3	0	1	93	3	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	84	11	0	0	1	1	3	99	1	82
2017	University certificate or diploma below the bachelor's level	61	32	4	3	0	0	0	93	3	30
2017	Bachelor's degree	77	17	3	2	0	0	1	95	2	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	23	2	6	2	0	0	91	7	56
2014	Secondary or high school graduation certificate or equivalent or less	76	20	2	0	2	0	0	97	2	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	20	4	1	1	0	0	93	2	80
2014	University certificate or diploma below the bachelor's level	80	13	0	0	7	0	0	93	7	15
2014	Bachelor's degree	79	15	3	1	1	1	0	95	2	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	22	0	4	0	0	2	96	4	50
2011	Secondary or high school graduation certificate or equivalent or less	75	17	4	1	1	0	1	93	3	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	17	2	2	0	0	0	95	2	82
2011	University certificate or diploma below the bachelor's level	66	26	4	0	4	0	0	92	4	20
2011	Bachelor's degree	83	11	1	2	2	0	0	95	4	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	85	12	0	3	0	0	0	97	3	31
2008	Secondary or high school graduation certificate or equivalent or less	72	23	1	3	0	0	0	96	3	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	17	4	1	0	0	0	95	1	82
2008	University certificate or diploma below the bachelor's level	74	11	5	5	5	0	0	84	11	19
2008	Bachelor's degree	87	8	0	3	2	0	0	95	5	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	29	3	0	0	0	0	97	0	34

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	18	6	3	4	0	3	87	7	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	10	2	1	1	1	4	95	2	81
2017	University certificate or diploma below the bachelor's level	66	21	3	7	0	0	3	90	7	30
2017	Bachelor's degree	66	19	5	7	4	0	0	84	11	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	17	3	12	0	0	2	85	12	55
2014	Secondary or high school graduation certificate or equivalent or less	75	14	3	9	0	0	0	88	9	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	23	5	5	1	0	0	88	7	80
2014	University certificate or diploma below the bachelor's level	54	19	6	6	7	0	7	79	14	15
2014	Bachelor's degree	70	15	4	6	4	0	1	86	10	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	23	4	0	5	0	4	91	5	50
2011	Secondary or high school graduation certificate or equivalent or less	64	20	4	8	1	1	1	86	9	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	16	5	5	4	0	0	87	8	82
2011	University certificate or diploma below the bachelor's level	80	12	0	4	4	0	0	92	8	20
2011	Bachelor's degree	64	21	3	8	4	0	0	85	12	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	7	0	14	7	0	0	79	21	31
2008	Secondary or high school graduation certificate or equivalent or less	74	20	0	6	0	0	0	94	6	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	18	2	7	0	1	0	90	7	82
2008	University certificate or diploma below the bachelor's level	47	37	0	5	11	0	0	84	16	19
2008	Bachelor's degree	85	5	2	7	2	0	0	90	8	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	21	9	3	9	0	0	79	12	33

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	33	1	9	6	83	15	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	33	4	14	9	73	24	82
2017	University certificate or diploma below the bachelor's level	46	36	7	0	11	82	11	30
2017	Bachelor's degree	45	26	8	13	7	72	20	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	38	2	5	7	85	13	55
2014	Secondary or high school graduation certificate or equivalent or less	39	24	9	16	11	63	27	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	42	4	14	6	76	20	80
2014	University certificate or diploma below the bachelor's level	40	28	6	6	20	67	26	15
2014	Bachelor's degree	45	27	7	10	10	73	20	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	28	8	12	6	73	19	50
2011	Secondary or high school graduation certificate or equivalent or less	41	41	5	4	9	82	13	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	35	8	9	1	81	10	82
2011	University certificate or diploma below the bachelor's level	50	8	4	30	8	58	37	20
2011	Bachelor's degree	60	25	6	3	5	85	8	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	38	3	5	5	87	10	31

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	46	5	16	4	0	0	75	20	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	45	11	16	4	0	0	69	20	82
2017	University certificate or diploma below the bachelor's level	30	49	5	13	3	0	0	79	16	30
2017	Bachelor's degree	33	41	10	13	3	0	0	74	16	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	40	13	5	2	2	0	80	7	55
2014	Secondary or high school graduation certificate or equivalent or less	31	39	9	14	9	0	0	69	22	59
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	47	11	7	10	0	0	72	17	80
2014	University certificate or diploma below the bachelor's level	14	52	13	14	7	0	0	66	21	15
2014	Bachelor's degree	26	51	11	9	4	0	0	77	12	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	40	11	16	2	0	0	70	19	50
2011	Secondary or high school graduation certificate or equivalent or less	26	43	15	10	5	0	0	70	16	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	46	11	9	4	0	0	76	13	82
2011	University certificate or diploma below the bachelor's level	46	16	26	12	0	0	0	62	12	20
2011	Bachelor's degree	31	40	5	13	8	0	2	73	22	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	33	5	21	5	2	0	69	26	31
2008	Secondary or high school graduation certificate or equivalent or less	33	46	6	10	4	0	0	80	14	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	46	7	10	6	0	0	77	16	82
2008	University certificate or diploma below the bachelor's level	26	42	16	0	11	0	5	72	11	19
2008	Bachelor's degree	46	33	7	11	3	0	0	79	15	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	50	6	6	3	0	0	85	9	34

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	28	16	4	3	0	0	77	7	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	36	11	2	1	0	0	85	4	82
2017	University certificate or diploma below the bachelor's level	68	21	6	3	3	0	0	89	6	30
2017	Bachelor's degree	54	37	5	2	2	0	0	91	4	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	23	9	5	3	0	0	83	8	55
2014	Secondary or high school graduation certificate or equivalent or less	47	39	7	5	2	0	0	86	7	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	35	12	5	4	0	0	79	9	80
2014	University certificate or diploma below the bachelor's level	47	33	7	0	14	0	0	79	14	15
2014	Bachelor's degree	48	38	7	3	3	0	0	87	6	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	30	7	2	2	0	0	89	4	50
2011	Secondary or high school graduation certificate or equivalent or less	39	42	11	4	1	3	1	84	5	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	28	5	2	4	0	0	89	6	82
2011	University certificate or diploma below the bachelor's level	47	49	0	4	0	0	0	96	4	20
2011	Bachelor's degree	51	31	9	3	5	0	0	83	8	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	22	2	2	2	0	0	93	5	31
2008	Secondary or high school graduation certificate or equivalent or less	45	35	17	1	1	0	0	80	3	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	38	9	5	0	0	0	87	5	82
2008	University certificate or diploma below the bachelor's level	58	21	21	0	0	0	0	79	0	19
2008	Bachelor's degree	57	33	5	5	0	0	0	90	5	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	21	9	6	0	0	0	85	6	34

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	26	5	7	4	0	83	11	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	27	6	4	3	0	87	6	82
2017	University certificate or diploma below the bachelor's level	68	25	7	0	0	0	93	0	30
2017	Bachelor's degree	63	26	1	7	2	0	90	9	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	15	8	12	3	0	77	15	55
2014	Secondary or high school graduation certificate or equivalent or less	60	30	5	4	2	0	90	5	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	32	10	4	3	0	83	6	80
2014	University certificate or diploma below the bachelor's level	52	26	14	0	8	0	78	8	15
2014	Bachelor's degree	55	35	5	1	4	0	89	5	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	29	6	0	4	0	90	4	50
2011	Secondary or high school graduation certificate or equivalent or less	42	38	13	4	1	1	81	5	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	32	7	2	2	0	88	5	82
2011	University certificate or diploma below the bachelor's level	53	47	0	0	0	0	100	0	20
2011	Bachelor's degree	55	33	7	1	4	0	88	5	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	24	0	2	0	0	98	2	31
2008	Secondary or high school graduation certificate or equivalent or less	45	46	6	3	0	0	91	3	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	45	4	2	1	0	93	4	82
2008	University certificate or diploma below the bachelor's level	63	26	0	11	0	0	89	11	19
2008	Bachelor's degree	54	39	2	2	3	0	93	5	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	21	9	6	3	0	82	9	34

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	33	1	11	4	0	84	15	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	36	6	8	4	0	82	12	82
2017	University certificate or diploma below the bachelor's level	62	24	9	5	0	0	86	5	30
2017	Bachelor's degree	49	36	7	8	0	0	86	8	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	32	6	6	0	0	88	6	55
2014	Secondary or high school graduation certificate or equivalent or less	45	40	2	9	5	0	85	14	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	39	7	10	3	0	80	13	80
2014	University certificate or diploma below the bachelor's level	47	27	6	6	13	0	75	19	15
2014	Bachelor's degree	40	42	9	3	4	2	84	7	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	39	6	2	2	0	89	5	50

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	31	9	6	7	0	1	77	14	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	37	14	4	4	0	0	78	7	82
2017	University certificate or diploma below the bachelor's level	57	19	10	10	3	0	0	76	13	29
2017	Bachelor's degree	47	31	12	7	2	0	0	79	10	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	37	7	11	2	0	0	80	13	55
2014	Secondary or high school graduation certificate or equivalent or less	45	33	10	5	6	0	0	78	12	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	36	11	7	5	0	0	76	13	80
2014	University certificate or diploma below the bachelor's level	32	35	21	0	12	0	0	67	12	15
2014	Bachelor's degree	40	38	11	4	6	1	1	80	10	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	41	17	2	4	0	0	77	6	50
2011	Secondary or high school graduation certificate or equivalent or less	50	26	8	8	7	0	1	77	14	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	37	10	4	5	0	0	82	8	81
2011	University certificate or diploma below the bachelor's level	54	20	19	8	0	0	0	74	8	20
2011	Bachelor's degree	35	36	11	12	6	0	0	71	18	90
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	22	8	7	5	0	2	80	13	31

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	17	17	10	14	2	12	52	28	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	24	7	8	5	1	13	76	15	81
2017	University certificate or diploma below the bachelor's level	38	17	7	10	14	0	13	64	28	30
2017	Bachelor's degree	37	22	10	7	8	2	15	70	18	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	14	13	7	11	4	26	55	27	55
2014	Secondary or high school graduation certificate or equivalent or less	27	24	10	7	11	2	19	64	23	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	30	14	6	11	5	10	63	21	80
2014	University certificate or diploma below the bachelor's level	26	8	14	0	27	6	19	45	36	15
2014	Bachelor's degree	29	21	8	13	11	4	15	62	29	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	15	16	12	14	2	20	46	34	50
2011	Secondary or high school graduation certificate or equivalent or less	25	23	16	18	6	3	9	54	28	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	21	13	13	6	2	13	62	22	82
2011	University certificate or diploma below the bachelor's level	30	20	0	0	26	0	24	66	34	20
2011	Bachelor's degree	26	21	12	17	7	1	16	56	30	90
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	23	12	0	15	2	41	53	26	31
2008	Secondary or high school graduation certificate or equivalent or less	36	30	6	10	9	1	7	73	21	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	22	7	7	11	4	12	70	22	82
2008	University certificate or diploma below the bachelor's level	16	21	11	16	5	0	32	54	31	19
2008	Bachelor's degree	30	25	8	8	7	5	18	70	19	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	9	6	26	12	3	32	32	59	34

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	38	9	4	4	83	8	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	47	9	4	2	85	6	82
2017	University certificate or diploma below the bachelor's level	58	37	3	0	3	94	3	30
2017	Bachelor's degree	42	44	7	4	3	86	7	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	39	3	11	3	83	14	55
2014	Secondary or high school graduation certificate or equivalent or less	47	36	9	5	4	83	9	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	48	9	1	5	85	6	80
2014	University certificate or diploma below the bachelor's level	33	53	0	0	14	86	14	15
2014	Bachelor's degree	35	44	9	10	2	79	11	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	28	12	2	5	81	7	50
2011	Secondary or high school graduation certificate or equivalent or less	44	38	9	7	3	82	9	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	32	7	1	5	87	6	82
2011	University certificate or diploma below the bachelor's level	65	31	4	0	0	96	0	20
2011	Bachelor's degree	53	31	6	3	6	84	9	90
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	38	7	0	5	88	5	31
2008	Secondary or high school graduation certificate or equivalent or less	39	46	10	3	1	86	4	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	46	6	4	1	89	5	82
2008	University certificate or diploma below the bachelor's level	42	42	5	11	0	84	11	19
2008	Bachelor's degree	44	41	5	8	2	85	10	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	26	9	3	3	85	6	34

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	37	8	13	9	0	0	70	22	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	9	13	12	0	0	65	26	82
2017	University certificate or diploma below the bachelor's level	28	32	19	14	3	4	0	62	18	30
2017	Bachelor's degree	34	36	10	14	6	0	0	70	20	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	40	7	5	13	0	0	74	18	55
2014	Secondary or high school graduation certificate or equivalent or less	28	37	8	13	12	0	1	65	26	59
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	42	12	10	13	0	0	65	23	80
2014	University certificate or diploma below the bachelor's level	26	27	6	7	27	0	7	57	36	15
2014	Bachelor's degree	31	39	10	10	10	0	0	70	20	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	28	14	18	5	0	0	63	23	50
2011	Secondary or high school graduation certificate or equivalent or less	24	41	15	9	9	1	1	66	19	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	43	12	8	9	0	0	71	18	82
2011	University certificate or diploma below the bachelor's level	42	30	8	16	4	0	0	72	20	20
2011	Bachelor's degree	34	36	7	13	9	0	0	70	23	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	41	7	21	5	0	0	67	26	31

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	32	8	12	5	75	17	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	48	4	4	4	89	7	80
2017	University certificate or diploma below the bachelor's level	44	40	11	5	0	83	5	30
2017	Bachelor's degree	44	43	6	6	1	87	7	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	43	7	8	0	85	8	55

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	30	9	0	1	1	90	1	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	32	5	0	5	0	90	5	82
2017	University certificate or diploma below the bachelor's level	60	31	4	5	0	0	90	5	30
2017	Bachelor's degree	64	25	6	1	3	0	90	4	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	32	2	3	0	0	95	3	55
2014	Secondary or high school graduation certificate or equivalent or less	59	31	5	2	2	2	91	4	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	42	6	4	0	0	90	4	80
2014	University certificate or diploma below the bachelor's level	40	20	27	8	6	0	59	14	15
2014	Bachelor's degree	57	33	6	0	4	0	90	4	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	20	6	0	2	0	92	2	50
2011	Secondary or high school graduation certificate or equivalent or less	55	37	8	0	0	0	92	0	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	34	5	1	1	0	93	2	82
2011	University certificate or diploma below the bachelor's level	81	8	8	0	4	0	88	4	20
2011	Bachelor's degree	59	35	2	2	2	0	94	4	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	30	7	0	0	0	93	0	31
2008	Secondary or high school graduation certificate or equivalent or less	71	19	6	3	1	0	90	4	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	38	4	1	0	0	95	1	82
2008	University certificate or diploma below the bachelor's level	68	26	5	0	0	0	95	0	19
2008	Bachelor's degree	69	28	2	2	0	0	97	2	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	21	3	0	0	0	97	0	34

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	41	9	7	11	72	18	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	36	10	16	9	66	24	82
2017	University certificate or diploma below the bachelor's level	35	27	17	15	6	61	21	30
2017	Bachelor's degree	38	35	12	6	9	73	15	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	39	8	10	9	73	19	54

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	22	5	1	1	0	92	3	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	29	4	0	2	0	94	2	82
2017	University certificate or diploma below the bachelor's level	66	28	6	0	0	0	94	0	30
2017	Bachelor's degree	62	29	7	0	2	0	91	2	122
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	26	5	3	0	0	92	3	54
2014	Secondary or high school graduation certificate or equivalent or less	79	18	4	0	0	0	96	0	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	22	4	0	0	0	96	0	79
2014	University certificate or diploma below the bachelor's level	73	13	8	0	6	0	86	6	15
2014	Bachelor's degree	67	23	8	1	0	0	91	1	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	14	5	2	0	0	93	2	50
2011	Secondary or high school graduation certificate or equivalent or less	68	24	4	1	1	1	93	3	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	23	1	1	0	0	98	1	82
2011	University certificate or diploma below the bachelor's level	77	23	0	0	0	0	100	0	20
2011	Bachelor's degree	71	25	1	0	3	0	96	3	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	17	2	0	0	0	98	0	31

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	40	9	15	6	0	0	70	21	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	34	12	14	4	0	0	70	18	82
2017	University certificate or diploma below the bachelor's level	22	32	16	15	5	0	10	59	23	30
2017	Bachelor's degree	38	37	9	10	6	0	0	75	16	122
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	27	17	11	12	0	1	60	23	54
2014	Secondary or high school graduation certificate or equivalent or less	33	33	9	9	15	0	2	67	24	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	45	13	14	4	0	0	69	17	80
2014	University certificate or diploma below the bachelor's level	38	15	6	13	27	0	0	54	40	15
2014	Bachelor's degree	35	38	8	11	8	0	0	73	19	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	44	12	8	7	0	2	73	15	50
2011	Secondary or high school graduation certificate or equivalent or less	34	35	12	12	4	3	0	71	16	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	27	12	8	5	0	0	75	13	82
2011	University certificate or diploma below the bachelor's level	38	42	8	8	4	0	0	81	12	20
2011	Bachelor's degree	46	33	10	6	5	0	0	79	11	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	50	3	15	5	0	0	77	20	31

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	37	5	15	5	0	75	20	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	38	14	7	6	0	73	13	82
2017	University certificate or diploma below the bachelor's level	26	26	24	17	3	4	54	20	30
2017	Bachelor's degree	33	34	15	10	7	0	68	17	122
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	33	12	12	11	3	64	23	54
2014	Secondary or high school graduation certificate or equivalent or less	41	29	6	13	10	0	70	23	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	39	20	9	5	0	67	13	80
2014	University certificate or diploma below the bachelor's level	32	14	13	21	20	0	46	41	15
2014	Bachelor's degree	39	29	13	12	7	0	68	19	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36	12	7	9	2	72	16	50

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	31	15	13	3	0	70	16	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	39	12	6	5	1	77	11	82
2017	University certificate or diploma below the bachelor's level	44	26	17	10	3	0	70	12	30
2017	Bachelor's degree	44	38	8	7	3	0	82	10	122
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	40	13	5	9	0	73	14	54
2014	Secondary or high school graduation certificate or equivalent or less	47	35	8	5	5	0	82	10	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	41	10	10	7	0	72	17	80
2014	University certificate or diploma below the bachelor's level	32	28	26	13	0	0	60	13	15
2014	Bachelor's degree	38	37	10	8	6	0	76	14	103
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	44	10	6	2	2	81	9	50
2011	Secondary or high school graduation certificate or equivalent or less	47	34	9	4	7	0	80	10	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	32	8	7	4	0	81	11	80
2011	University certificate or diploma below the bachelor's level	61	27	8	0	4	0	88	4	20
2011	Bachelor's degree	56	29	4	5	4	1	87	9	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	24	11	5	7	0	76	12	31

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	34	9	5	3	0	83	8	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	38	7	1	1	0	90	2	82
2017	University certificate or diploma below the bachelor's level	58	37	3	0	3	0	94	3	30
2017	Bachelor's degree	50	38	6	4	2	0	88	6	121
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	34	7	8	2	0	83	10	54
2014	Secondary or high school graduation certificate or equivalent or less	56	35	5	4	0	0	91	4	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	45	7	0	2	0	90	2	80
2014	University certificate or diploma below the bachelor's level	54	32	0	0	14	0	86	14	15
2014	Bachelor's degree	47	37	6	7	3	0	84	10	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	25	6	2	2	2	89	4	50
2011	Secondary or high school graduation certificate or equivalent or less	44	43	5	5	3	0	87	8	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	34	3	4	4	0	89	7	82
2011	University certificate or diploma below the bachelor's level	55	45	0	0	0	0	100	0	20
2011	Bachelor's degree	60	26	5	5	3	0	86	8	90
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	45	5	0	5	0	90	5	31
2008	Secondary or high school graduation certificate or equivalent or less	43	52	4	0	0	0	96	0	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	43	1	2	0	0	96	2	82
2008	University certificate or diploma below the bachelor's level	58	32	11	0	0	0	89	0	19
2008	Bachelor's degree	57	36	2	3	2	0	93	5	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	26	9	0	3	0	88	3	34

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	28	15	8	4	0	1	73	12	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	41	20	0	2	0	1	78	2	82
2017	University certificate or diploma below the bachelor's level	35	42	8	5	4	0	4	81	10	30
2017	Bachelor's degree	39	36	17	5	4	0	0	74	9	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	33	23	11	8	0	0	57	19	56
2014	Secondary or high school graduation certificate or equivalent or less	51	24	17	3	3	2	0	76	6	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	27	16	11	1	0	0	72	12	80
2014	University certificate or diploma below the bachelor's level	33	28	13	12	7	0	7	66	20	15
2014	Bachelor's degree	43	33	12	7	5	0	0	76	12	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	25	28	9	2	0	0	61	12	50
2011	Secondary or high school graduation certificate or equivalent or less	41	33	9	5	12	0	0	74	17	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	37	9	8	6	0	0	77	14	82
2011	University certificate or diploma below the bachelor's level	47	19	26	4	4	0	0	66	8	20
2011	Bachelor's degree	29	36	15	14	5	0	0	66	20	90
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	21	22	7	3	0	0	68	10	31
2008	Secondary or high school graduation certificate or equivalent or less	33	30	22	7	6	0	1	65	13	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	33	16	6	10	0	0	68	16	82
2008	University certificate or diploma below the bachelor's level	32	37	21	11	0	0	0	68	11	19
2008	Bachelor's degree	31	36	13	10	10	0	0	67	20	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	41	21	9	3	0	0	68	12	34

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	18	31	20	15	0	4	37	31	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	33	32	18	8	0	1	26	42	82
2017	University certificate or diploma below the bachelor's level	5	22	32	15	11	4	11	31	32	30
2017	Bachelor's degree	4	17	43	24	10	1	1	35	22	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	18	24	29	15	5	6	49	24	56
2014	Secondary or high school graduation certificate or equivalent or less	10	15	30	24	19	0	2	44	25	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	27	29	20	14	0	1	34	37	80
2014	University certificate or diploma below the bachelor's level	13	6	54	12	8	0	7	21	20	15
2014	Bachelor's degree	11	16	31	30	11	0	1	42	27	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	14	34	24	20	0	2	45	20	50
2011	Secondary or high school graduation certificate or equivalent or less	11	16	35	24	9	0	6	35	28	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	22	18	37	13	0	3	51	30	81
2011	University certificate or diploma below the bachelor's level	12	19	30	22	12	0	4	36	32	20
2011	Bachelor's degree	7	19	34	25	15	0	1	40	26	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	9	35	28	16	0	5	46	18	31
2008	Secondary or high school graduation certificate or equivalent or less	7	23	35	22	10	0	3	33	31	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	22	32	32	6	1	0	38	30	82
2008	University certificate or diploma below the bachelor's level	0	26	37	26	11	0	0	37	26	19
2008	Bachelor's degree	5	23	23	31	16	2	0	48	28	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	6	32	32	26	0	3	61	6	34

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	18	22	23	18	1	3	43	35	71
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	24	30	16	14	0	5	32	37	82
2017	University certificate or diploma below the bachelor's level	3	23	31	19	10	7	8	34	30	30
2017	Bachelor's degree	6	20	31	24	17	0	2	42	26	122
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	15	18	31	19	2	6	54	26	56
2014	Secondary or high school graduation certificate or equivalent or less	14	3	31	30	21	0	0	51	18	59
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	22	34	16	18	1	0	35	31	80
2014	University certificate or diploma below the bachelor's level	13	6	35	32	14	0	0	46	19	15
2014	Bachelor's degree	12	13	22	34	13	3	3	50	27	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	10	35	28	21	2	2	51	12	50
2011	Secondary or high school graduation certificate or equivalent or less	8	17	31	15	21	0	8	39	27	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	12	18	33	22	0	5	57	24	81
2011	University certificate or diploma below the bachelor's level	12	16	24	4	45	0	0	49	27	20
2011	Bachelor's degree	11	12	26	21	26	2	2	49	24	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	19	28	26	16	2	5	45	25	31
2008	Secondary or high school graduation certificate or equivalent or less	7	15	31	21	25	0	1	46	22	68
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	12	22	37	13	1	5	53	23	82
2008	University certificate or diploma below the bachelor's level	11	21	21	37	11	0	0	47	32	19
2008	Bachelor's degree	13	21	15	25	23	3	0	49	36	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	12	21	21	39	0	3	63	16	33

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	15	13	18	26	7	11	54	30	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	10	33	29	15	2	5	47	17	82
2017	University certificate or diploma below the bachelor's level	5	18	26	10	24	3	13	41	28	30
2017	Bachelor's degree	4	8	31	33	18	2	4	54	13	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	8	24	29	12	3	14	49	22	56
2014	Secondary or high school graduation certificate or equivalent or less	12	11	20	22	25	4	6	52	26	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	10	31	25	21	3	2	49	19	80
2014	University certificate or diploma below the bachelor's level	20	12	33	22	6	0	8	30	35	15
2014	Bachelor's degree	4	18	27	21	19	3	9	46	24	103
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	12	22	33	24	2	6	61	15	50
2011	Secondary or high school graduation certificate or equivalent or less	4	13	31	19	21	1	11	45	20	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	12	19	25	28	1	5	57	23	81
2011	University certificate or diploma below the bachelor's level	12	8	16	27	38	0	0	65	19	20
2011	Bachelor's degree	1	5	29	38	19	0	9	62	7	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	5	18	33	29	2	10	71	8	31
2008	Secondary or high school graduation certificate or equivalent or less	3	13	21	41	18	1	3	62	17	68
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	2	30	43	15	1	4	61	8	81
2008	University certificate or diploma below the bachelor's level	5	11	32	47	5	0	0	53	16	19
2008	Bachelor's degree	3	3	21	34	31	2	5	70	7	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	9	24	18	32	6	12	61	11	34

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	11	20	31	23	1	6	59	19	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	8	35	21	25	0	5	48	15	81
2017	University certificate or diploma below the bachelor's level	7	14	29	31	11	4	3	46	23	30
2017	Bachelor's degree	2	8	32	37	19	1	2	57	10	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	9	43	15	17	0	7	34	19	56
2014	Secondary or high school graduation certificate or equivalent or less	3	8	28	36	24	0	2	61	11	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	11	25	35	20	4	0	57	16	79
2014	University certificate or diploma below the bachelor's level	13	25	13	20	14	0	14	40	45	15
2014	Bachelor's degree	4	7	30	31	26	0	1	58	11	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	9	25	40	24	0	2	65	9	50
2011	Secondary or high school graduation certificate or equivalent or less	4	8	25	31	21	1	9	59	13	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	12	24	33	25	0	3	60	15	81
2011	University certificate or diploma below the bachelor's level	4	8	42	31	16	0	0	47	12	20
2011	Bachelor's degree	5	7	31	33	21	1	2	55	13	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	12	19	32	25	2	5	61	19	31
2008	Secondary or high school graduation certificate or equivalent or less	4	10	26	31	25	0	3	58	15	68
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	10	31	31	20	1	1	53	15	80
2008	University certificate or diploma below the bachelor's level	5	11	37	42	5	0	0	47	16	19
2008	Bachelor's degree	7	5	31	30	26	0	2	57	12	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	9	38	24	21	3	6	48	10	34

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	26	19	18	19	0	1	37	44	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	13	37	16	15	0	2	32	30	81
2017	University certificate or diploma below the bachelor's level	13	36	9	18	22	0	3	41	50	29
2017	Bachelor's degree	16	20	21	23	17	2	2	41	37	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	20	20	19	13	2	5	34	45	56
2014	Secondary or high school graduation certificate or equivalent or less	14	25	15	23	20	0	2	44	40	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	21	35	11	16	0	1	27	38	80
2014	University certificate or diploma below the bachelor's level	21	19	33	6	6	0	14	15	46	15
2014	Bachelor's degree	13	24	29	15	13	3	3	30	39	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	21	46	8	13	0	0	22	33	50
2011	Secondary or high school graduation certificate or equivalent or less	13	20	27	19	13	1	7	35	36	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	18	29	20	19	0	3	40	30	82
2011	University certificate or diploma below the bachelor's level	12	12	30	27	16	0	4	44	25	20
2011	Bachelor's degree	16	12	34	14	19	3	2	35	30	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	18	24	29	18	0	2	49	26	31
2008	Secondary or high school graduation certificate or equivalent or less	10	22	26	22	16	0	3	39	33	68
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	16	28	26	15	2	4	43	26	81
2008	University certificate or diploma below the bachelor's level	0	32	32	32	5	0	0	37	32	19
2008	Bachelor's degree	20	16	23	15	23	2	2	39	37	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	18	29	18	18	6	6	40	27	34

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	21	19	23	10	5	7	38	40	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	20	28	20	12	1	4	34	37	82
2017	University certificate or diploma below the bachelor's level	8	23	30	9	15	7	7	28	37	30
2017	Bachelor's degree	10	18	31	22	14	4	2	38	30	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	22	25	28	7	3	6	38	34	56
2014	Secondary or high school graduation certificate or equivalent or less	17	20	30	13	15	0	5	30	39	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	24	21	22	18	1	0	40	39	80
2014	University certificate or diploma below the bachelor's level	13	26	21	33	0	0	8	35	42	15
2014	Bachelor's degree	7	21	30	24	13	2	2	38	30	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	17	31	25	14	2	2	41	27	50
2011	Secondary or high school graduation certificate or equivalent or less	8	25	24	20	14	1	8	38	36	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	22	22	24	14	0	5	40	37	81
2011	University certificate or diploma below the bachelor's level	12	31	19	27	12	0	0	39	43	20
2011	Bachelor's degree	14	13	36	18	13	3	2	34	29	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	10	59	19	5	0	5	25	13	31
2008	Secondary or high school graduation certificate or equivalent or less	12	26	32	16	10	0	3	27	39	68
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	15	28	28	6	1	2	36	35	81
2008	University certificate or diploma below the bachelor's level	11	16	42	26	5	0	0	32	26	19
2008	Bachelor's degree	16	25	30	10	13	3	3	25	44	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	21	32	26	12	3	0	39	27	34

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	11	28	18	16	4	7	39	30	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	16	32	19	19	1	4	40	27	82
2017	University certificate or diploma below the bachelor's level	14	24	23	14	14	0	10	31	43	30
2017	Bachelor's degree	7	14	25	30	17	4	3	51	22	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	18	23	22	14	1	7	39	36	56
2014	Secondary or high school graduation certificate or equivalent or less	15	20	23	18	22	0	2	40	36	59
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	16	26	31	14	2	1	47	26	80
2014	University certificate or diploma below the bachelor's level	13	19	36	19	13	0	0	32	32	15
2014	Bachelor's degree	8	18	34	21	15	1	4	38	27	103
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	20	36	20	14	0	6	36	26	50

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	76	16	4	0	0	0	4	96	0	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	11	3	1	1	0	5	95	2	81
2017	University certificate or diploma below the bachelor's level	63	15	0	0	7	0	15	91	9	30
2017	Bachelor's degree	76	13	4	5	2	0	0	89	7	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	18	6	0	0	0	5	93	0	56
2014	Secondary or high school graduation certificate or equivalent or less	79	9	4	0	3	0	5	93	3	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	20	6	4	0	0	3	90	4	80
2014	University certificate or diploma below the bachelor's level	60	13	0	7	13	0	8	79	21	15
2014	Bachelor's degree	81	11	5	1	2	0	0	92	3	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	16	2	2	2	0	2	94	4	50
2011	Secondary or high school graduation certificate or equivalent or less	77	11	3	3	3	0	4	92	5	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	20	1	6	2	1	1	90	8	82
2011	University certificate or diploma below the bachelor's level	77	8	0	4	4	0	8	91	9	20
2011	Bachelor's degree	72	11	5	6	2	0	3	86	9	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	14	5	5	3	0	11	86	8	31
2008	Secondary or high school graduation certificate or equivalent or less	72	7	10	1	3	0	6	84	5	68
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	15	1	2	2	0	5	94	5	82
2008	University certificate or diploma below the bachelor's level	68	11	0	11	11	0	0	79	21	19
2008	Bachelor's degree	75	10	3	3	3	2	3	90	7	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	18	0	6	3	0	0	91	9	34

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	28	12	22	8	1	5	55	32	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	25	16	19	13	2	0	51	33	81
2017	University certificate or diploma below the bachelor's level	18	27	21	16	13	4	0	47	31	30
2017	Bachelor's degree	25	26	11	15	13	6	3	56	32	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	32	10	11	11	9	3	63	25	56
2014	Secondary or high school graduation certificate or equivalent or less	29	30	16	15	9	0	0	60	24	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	38	13	12	13	1	1	62	25	80
2014	University certificate or diploma below the bachelor's level	14	19	20	8	33	0	6	35	44	15
2014	Bachelor's degree	30	28	17	8	10	5	3	63	19	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	27	7	12	10	2	2	70	23	50

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	34	10	10	12	0	1	68	22	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	26	10	13	6	0	0	71	19	81
2017	University certificate or diploma below the bachelor's level	38	26	7	10	14	4	0	67	26	30
2017	Bachelor's degree	46	22	11	11	10	0	0	68	21	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	40	4	14	5	2	0	77	19	56
2014	Secondary or high school graduation certificate or equivalent or less	47	17	10	8	19	0	0	63	27	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	41	9	9	9	0	0	73	17	80
2014	University certificate or diploma below the bachelor's level	38	14	6	8	33	0	0	53	41	15
2014	Bachelor's degree	50	24	9	8	10	0	0	74	17	103
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	17	11	8	11	0	0	71	19	50

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	34	14	18	4	1	1	63	23	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	20	11	5	0	0	65	16	81
2017	University certificate or diploma below the bachelor's level	30	33	21	10	6	0	0	63	16	30
2017	Bachelor's degree	41	34	9	13	3	0	0	74	17	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	16	4	4	0	0	76	8	56
2014	Secondary or high school graduation certificate or equivalent or less	35	35	12	8	10	0	0	70	18	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	45	9	19	5	0	0	68	24	79
2014	University certificate or diploma below the bachelor's level	19	33	21	0	28	0	0	52	28	15
2014	Bachelor's degree	43	33	7	14	3	0	0	76	17	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	49	4	9	0	0	2	87	9	50
2011	Secondary or high school graduation certificate or equivalent or less	28	40	10	12	7	3	1	71	19	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	40	6	16	7	0	0	72	23	82
2011	University certificate or diploma below the bachelor's level	38	46	4	4	4	4	0	88	8	20
2011	Bachelor's degree	37	37	7	11	7	1	0	75	18	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	40	5	12	3	2	0	80	15	31
2008	Secondary or high school graduation certificate or equivalent or less	22	45	3	19	9	3	0	69	28	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	49	12	10	6	0	1	72	16	82
2008	University certificate or diploma below the bachelor's level	5	63	5	21	5	0	0	68	26	19
2008	Bachelor's degree	40	32	7	12	7	3	0	74	19	60
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	50	6	0	3	0	3	91	3	34

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	18	17	15	11	5	3	53	28	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	29	18	21	6	6	1	52	29	81
2017	University certificate or diploma below the bachelor's level	25	19	18	17	8	7	4	50	29	30
2017	Bachelor's degree	38	27	10	10	10	5	0	68	21	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	25	12	11	6	15	0	66	20	56
2014	Secondary or high school graduation certificate or equivalent or less	31	23	14	10	19	3	0	56	30	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	28	19	13	12	8	0	52	27	79
2014	University certificate or diploma below the bachelor's level	19	33	22	7	20	0	0	52	27	15
2014	Bachelor's degree	44	29	7	10	6	3	0	76	17	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	31	6	6	7	7	6	78	15	50
2011	Secondary or high school graduation certificate or equivalent or less	32	24	17	12	9	4	1	59	22	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	29	9	17	13	1	0	60	31	82
2011	University certificate or diploma below the bachelor's level	26	25	26	8	8	8	0	55	17	20
2011	Bachelor's degree	43	27	10	10	7	3	0	72	17	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	29	12	5	10	5	0	71	16	31
2008	Secondary or high school graduation certificate or equivalent or less	30	33	12	9	10	6	0	68	20	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	34	9	22	10	2	1	58	33	82
2008	University certificate or diploma below the bachelor's level	16	37	5	26	11	5	0	56	39	19
2008	Bachelor's degree	43	19	9	9	9	9	3	71	20	58
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	38	6	12	6	0	3	76	18	34

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	16	24	13	18	12	4	34	37	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	21	12	32	12	9	1	38	48	82
2017	University certificate or diploma below the bachelor's level	17	25	11	21	13	10	3	48	39	30
2017	Bachelor's degree	13	28	16	11	15	16	1	49	32	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	18	17	15	13	3	40	39	56
2014	Secondary or high school graduation certificate or equivalent or less	11	15	19	19	21	12	2	31	47	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	22	13	34	10	9	3	37	49	79
2014	University certificate or diploma below the bachelor's level	13	13	34	0	34	6	0	27	37	15
2014	Bachelor's degree	18	23	15	15	13	13	3	49	34	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	26	17	22	5	20	4	43	35	50

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	31	6	11	6	76	17	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	43	7	8	8	77	16	82
2017	University certificate or diploma below the bachelor's level	31	43	17	6	3	74	9	29
2017	Bachelor's degree	45	32	6	12	5	77	17	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	52	3	4	4	89	8	56
2014	Secondary or high school graduation certificate or equivalent or less	45	37	5	11	2	82	13	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	51	9	5	4	81	9	78
2014	University certificate or diploma below the bachelor's level	34	40	6	0	19	75	19	15
2014	Bachelor's degree	42	32	16	7	3	74	10	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	35	4	6	2	88	8	50

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	35	7	10	5	0	1	78	15	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	36	10	6	5	0	0	80	11	82
2017	University certificate or diploma below the bachelor's level	25	50	9	8	3	0	4	79	12	30
2017	Bachelor's degree	39	37	8	11	3	1	1	78	14	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	44	4	3	7	0	0	86	10	56
2014	Secondary or high school graduation certificate or equivalent or less	39	27	12	13	9	0	0	66	22	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	39	11	9	9	0	0	70	18	80
2014	University certificate or diploma below the bachelor's level	7	34	13	14	20	6	6	46	39	15
2014	Bachelor's degree	44	30	9	10	6	1	0	75	16	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	37	8	2	4	0	4	85	6	50
2011	Secondary or high school graduation certificate or equivalent or less	33	34	11	10	10	0	1	68	21	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	37	10	11	7	1	0	72	19	82
2011	University certificate or diploma below the bachelor's level	42	28	14	8	8	0	0	70	16	20
2011	Bachelor's degree	45	28	15	5	6	1	0	74	12	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	30	5	7	19	0	0	68	26	31
2008	Secondary or high school graduation certificate or equivalent or less	45	29	4	10	10	1	0	75	21	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	38	9	4	13	0	0	74	17	82
2008	University certificate or diploma below the bachelor's level	32	32	16	11	11	0	0	63	21	19
2008	Bachelor's degree	37	37	10	8	5	2	2	76	14	60
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	33	9	9	6	0	3	75	16	33

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	28	18	4	2	3	3	74	7	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	36	7	11	4	1	0	78	15	81
2017	University certificate or diploma below the bachelor's level	48	26	17	0	9	0	0	74	9	30
2017	Bachelor's degree	45	28	10	9	6	1	1	75	15	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	34	3	6	2	0	0	89	8	56
2014	Secondary or high school graduation certificate or equivalent or less	40	29	12	11	7	0	2	70	18	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	29	12	8	6	3	1	72	15	80
2014	University certificate or diploma below the bachelor's level	26	21	14	0	13	21	6	64	17	15
2014	Bachelor's degree	50	26	10	6	5	3	0	78	12	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	20	14	6	6	2	2	73	13	50
2011	Secondary or high school graduation certificate or equivalent or less	44	29	13	6	8	0	0	72	14	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	30	17	10	5	0	0	68	15	81
2011	University certificate or diploma below the bachelor's level	46	31	19	4	0	0	0	76	4	20
2011	Bachelor's degree	55	26	4	5	6	3	0	84	12	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	23	12	14	5	0	0	69	19	31
2008	Secondary or high school graduation certificate or equivalent or less	39	29	17	4	7	1	1	70	12	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	30	9	7	10	1	0	74	17	82
2008	University certificate or diploma below the bachelor's level	37	26	11	11	5	11	0	71	18	19
2008	Bachelor's degree	53	17	13	7	8	2	0	71	15	60
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	27	12	0	0	3	0	88	0	33

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	38	12	7	4	0	1	76	12	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	32	12	6	4	2	0	78	10	82
2017	University certificate or diploma below the bachelor's level	43	18	14	14	6	0	4	64	21	30
2017	Bachelor's degree	45	32	9	8	5	0	1	78	13	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	22	19	4	4	0	0	73	8	56
2014	Secondary or high school graduation certificate or equivalent or less	42	20	13	10	13	0	2	63	24	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	43	8	11	6	1	0	75	18	80
2014	University certificate or diploma below the bachelor's level	20	28	21	7	12	6	6	55	22	15
2014	Bachelor's degree	50	27	8	10	5	1	0	77	15	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	32	8	8	0	0	0	84	8	50
2011	Secondary or high school graduation certificate or equivalent or less	40	30	5	14	9	1	0	71	24	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	26	13	16	5	0	0	66	21	81
2011	University certificate or diploma below the bachelor's level	57	20	12	4	8	0	0	76	12	20
2011	Bachelor's degree	49	26	9	9	5	1	0	76	14	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	12	22	13	3	0	0	63	15	31
2008	Secondary or high school graduation certificate or equivalent or less	45	28	10	4	12	1	0	74	16	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	33	7	9	11	0	0	73	20	82
2008	University certificate or diploma below the bachelor's level	37	42	5	11	5	0	0	79	16	19
2008	Bachelor's degree	45	37	5	10	3	0	0	82	13	60
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	30	6	6	3	0	0	85	9	33

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	86	8	0	3	0	0	3	97	3	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	11	1	0	1	0	5	97	1	82
2017	University certificate or diploma below the bachelor's level	73	17	0	0	4	0	6	95	5	30
2017	Bachelor's degree	81	7	4	4	3	0	2	89	7	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	10	5	0	0	0	5	95	0	56
2014	Secondary or high school graduation certificate or equivalent or less	86	7	2	0	2	0	4	97	2	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	10	2	0	3	0	5	95	3	80
2014	University certificate or diploma below the bachelor's level	55	13	7	0	6	6	14	84	7	15
2014	Bachelor's degree	89	8	2	0	1	0	0	97	1	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	90	4	2	0	1	0	2	96	1	50
2011	Secondary or high school graduation certificate or equivalent or less	80	9	3	3	4	0	1	91	7	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	85	9	2	1	1	0	1	95	2	82
2011	University certificate or diploma below the bachelor's level	77	8	0	4	4	0	8	92	8	20
2011	Bachelor's degree	81	8	3	2	2	1	2	93	4	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	83	5	2	3	5	0	2	89	8	31
2008	Secondary or high school graduation certificate or equivalent or less	87	6	3	0	1	0	3	95	2	67
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	85	7	0	0	4	0	4	96	4	82
2008	University certificate or diploma below the bachelor's level	63	16	0	11	11	0	0	79	21	19
2008	Bachelor's degree	90	0	2	2	3	0	3	93	5	60
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	85	9	3	0	3	0	0	94	3	33

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	23	8	5	5	2	3	80	11	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	20	12	12	6	0	0	70	18	82
2017	University certificate or diploma below the bachelor's level	48	25	13	3	3	0	8	79	7	29
2017	Bachelor's degree	51	22	9	7	5	2	4	78	13	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	25	5	6	4	2	2	85	10	56
2014	Secondary or high school graduation certificate or equivalent or less	60	13	8	7	7	0	5	77	14	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	31	13	7	2	1	1	77	10	80
2014	University certificate or diploma below the bachelor's level	40	14	13	0	12	14	6	68	15	15
2014	Bachelor's degree	55	20	3	6	5	6	5	85	12	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	27	9	2	2	6	2	86	4	50
2011	Secondary or high school graduation certificate or equivalent or less	46	22	10	8	8	3	4	73	17	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	25	8	4	2	1	2	85	6	82
2011	University certificate or diploma below the bachelor's level	46	19	16	0	14	0	4	68	15	20
2011	Bachelor's degree	45	27	9	3	6	3	7	79	10	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	19	14	16	5	0	9	62	23	31

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	35	7	3	5	0	85	8	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	22	9	6	5	0	80	11	82
2017	University certificate or diploma below the bachelor's level	45	31	7	6	6	5	80	13	29
2017	Bachelor's degree	53	31	5	3	7	1	85	10	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	31	1	0	10	0	89	10	56

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	30	9	3	5	0	0	83	8	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	26	6	4	3	2	0	87	6	82
2017	University certificate or diploma below the bachelor's level	48	19	15	4	9	0	4	70	14	30
2017	Bachelor's degree	56	24	9	4	6	0	1	81	10	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	22	1	2	5	0	2	91	7	56

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	27	15	5	4	0	0	77	9	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	25	9	10	4	0	0	77	13	82
2017	University certificate or diploma below the bachelor's level	46	24	13	7	6	0	4	73	14	30
2017	Bachelor's degree	51	29	7	5	7	0	1	81	12	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	28	3	2	5	0	0	90	7	56
2014	Secondary or high school graduation certificate or equivalent or less	50	30	8	5	7	0	0	80	12	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	31	9	10	6	1	0	75	16	80
2014	University certificate or diploma below the bachelor's level	26	21	13	8	20	6	6	53	32	15
2014	Bachelor's degree	59	19	13	3	5	0	0	79	8	103
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	19	14	5	8	0	2	72	14	50

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	10	0	10	0	10	10	87	13	10
2017	Bachelor's degree	36	41	3	8	3	3	6	84	12	32
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	46	7	7	0	7	0	85	8	15
2014	Bachelor's degree	49	38	7	2	4	0	0	87	6	31
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	63	11	0	0	0	0	89	0	11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	35	19	7	8	3	0	65	16	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	32	16	11	10	4	0	63	21	82
2017	University certificate or diploma below the bachelor's level	29	30	23	0	9	10	0	65	9	30
2017	Bachelor's degree	37	38	11	7	6	1	0	76	13	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	24	9	11	9	1	0	71	20	56
2014	Secondary or high school graduation certificate or equivalent or less	35	30	11	6	14	4	0	67	21	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	35	17	13	7	5	0	61	21	80
2014	University certificate or diploma below the bachelor's level	27	27	25	7	14	0	0	54	21	15
2014	Bachelor's degree	30	33	12	9	10	5	0	67	20	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	39	7	5	4	0	2	83	10	50
2011	Secondary or high school graduation certificate or equivalent or less	23	34	22	9	9	3	0	59	19	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	25	20	10	11	5	1	57	23	82
2011	University certificate or diploma below the bachelor's level	39	34	8	12	8	0	0	72	20	20
2011	Bachelor's degree	28	36	18	7	9	1	0	65	17	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	21	16	15	10	2	0	58	25	31

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	39	11	17	9	0	0	63	26	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	35	13	13	12	1	0	61	25	82
2017	University certificate or diploma below the bachelor's level	25	26	28	10	11	0	0	51	21	30
2017	Bachelor's degree	36	33	8	14	9	0	0	69	23	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	26	8	16	8	4	0	67	25	56
2014	Secondary or high school graduation certificate or equivalent or less	27	33	18	8	13	2	0	61	21	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	31	22	12	11	3	0	54	23	80
2014	University certificate or diploma below the bachelor's level	27	27	20	13	14	0	0	54	27	15
2014	Bachelor's degree	26	35	14	12	11	2	0	62	24	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	41	10	8	4	0	2	77	13	50
2011	Secondary or high school graduation certificate or equivalent or less	33	33	17	7	9	1	0	67	16	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	39	11	8	15	0	0	66	24	82
2011	University certificate or diploma below the bachelor's level	53	20	15	8	4	0	0	73	12	20
2011	Bachelor's degree	36	36	7	11	9	0	0	72	21	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	23	25	12	10	2	0	52	23	31
2008	Secondary or high school graduation certificate or equivalent or less	28	36	13	13	9	1	0	65	22	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	36	13	13	10	1	0	63	23	83
2008	University certificate or diploma below the bachelor's level	26	37	11	11	11	5	0	67	22	19
2008	Bachelor's degree	38	23	10	13	13	2	0	63	27	60
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	29	9	9	3	0	0	79	12	34

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	29	19	20	9	4	0	50	31	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	31	11	12	17	5	0	58	30	82
2017	University certificate or diploma below the bachelor's level	20	19	30	18	8	4	0	41	27	30
2017	Bachelor's degree	27	31	18	14	8	2	0	60	22	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	30	9	18	8	5	0	63	28	56
2014	Secondary or high school graduation certificate or equivalent or less	23	40	15	4	15	2	0	65	20	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	27	23	18	7	4	0	50	26	80
2014	University certificate or diploma below the bachelor's level	19	35	13	6	27	0	0	54	33	15
2014	Bachelor's degree	20	35	20	12	10	3	0	56	24	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	46	12	6	2	2	2	79	9	50
2011	Secondary or high school graduation certificate or equivalent or less	24	42	13	9	5	6	0	71	15	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	30	22	17	9	2	0	50	27	82
2011	University certificate or diploma below the bachelor's level	34	46	8	0	4	8	0	87	4	20
2011	Bachelor's degree	22	47	9	8	11	2	0	71	20	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	25	16	20	8	2	0	56	28	31
2008	Secondary or high school graduation certificate or equivalent or less	19	36	17	13	12	3	0	57	25	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	42	12	14	11	4	0	61	26	83
2008	University certificate or diploma below the bachelor's level	11	53	16	11	5	5	0	67	17	19
2008	Bachelor's degree	27	37	10	12	10	5	0	67	23	60
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	32	18	6	6	3	0	70	12	34

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	25	20	13	13	5	52	27	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	31	14	10	11	7	63	22	82
2017	University certificate or diploma below the bachelor's level	18	34	20	17	6	5	55	24	30
2017	Bachelor's degree	41	24	13	12	9	1	65	21	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	24	15	10	10	5	62	22	56
2014	Secondary or high school graduation certificate or equivalent or less	19	33	13	15	14	7	56	31	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	27	20	13	10	8	54	25	80
2014	University certificate or diploma below the bachelor's level	20	26	13	6	27	8	50	36	15
2014	Bachelor's degree	23	29	14	10	21	3	54	32	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	23	19	6	8	8	64	15	50
2011	Secondary or high school graduation certificate or equivalent or less	29	42	11	10	5	3	73	16	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	31	15	14	11	2	59	25	82
2011	University certificate or diploma below the bachelor's level	56	16	12	8	4	4	75	12	20
2011	Bachelor's degree	29	39	11	8	9	3	71	18	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	14	21	17	10	2	51	28	31
2008	Secondary or high school graduation certificate or equivalent or less	22	33	17	7	9	12	62	18	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	42	13	10	8	6	67	19	83
2008	University certificate or diploma below the bachelor's level	26	32	5	21	11	5	61	33	19
2008	Bachelor's degree	30	27	13	12	17	2	58	29	60
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	32	6	18	3	9	71	23	34

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	27	20	20	13	1	0	47	33	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	36	14	17	16	1	0	54	33	82
2017	University certificate or diploma below the bachelor's level	17	21	17	26	8	5	4	43	38	30
2017	Bachelor's degree	25	37	12	14	9	1	0	63	24	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	42	10	12	8	2	0	70	20	56
2014	Secondary or high school graduation certificate or equivalent or less	19	39	5	18	19	0	0	58	37	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	35	17	19	12	3	0	51	32	80
2014	University certificate or diploma below the bachelor's level	13	48	6	7	27	0	0	60	33	15
2014	Bachelor's degree	20	38	14	12	12	5	0	61	25	103
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	38	10	14	0	2	2	75	15	50
2011	Secondary or high school graduation certificate or equivalent or less	19	43	13	12	9	4	0	65	22	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	33	19	12	16	1	0	53	28	82
2011	University certificate or diploma below the bachelor's level	42	34	8	8	8	0	0	76	16	20
2011	Bachelor's degree	19	52	6	11	10	1	0	72	22	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	25	9	12	8	5	0	69	21	31
2008	Secondary or high school graduation certificate or equivalent or less	22	42	12	12	13	0	0	64	25	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	41	14	7	14	2	0	63	22	83
2008	University certificate or diploma below the bachelor's level	11	47	11	21	11	0	0	58	32	19
2008	Bachelor's degree	28	30	7	21	13	2	0	58	35	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	47	15	3	3	0	0	79	6	34

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	35	18	6	5	0	71	11	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	39	15	4	4	0	78	7	82
2017	University certificate or diploma below the bachelor's level	25	41	24	4	5	0	66	10	30
2017	Bachelor's degree	47	35	12	4	2	0	82	6	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	49	8	5	5	0	83	10	56
2014	Secondary or high school graduation certificate or equivalent or less	38	42	12	3	4	2	81	7	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	45	19	5	4	0	73	8	80
2014	University certificate or diploma below the bachelor's level	25	35	6	7	20	6	64	29	15
2014	Bachelor's degree	38	42	7	5	7	1	81	12	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	41	13	2	4	0	81	6	50
2011	Secondary or high school graduation certificate or equivalent or less	38	45	11	5	1	0	83	7	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	36	13	7	5	0	75	12	82
2011	University certificate or diploma below the bachelor's level	48	29	4	15	4	0	77	19	19
2011	Bachelor's degree	35	44	9	5	6	0	80	11	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	53	7	10	2	0	81	12	31

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	40	7	1	0	1	92	1	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	42	8	0	1	1	90	1	82
2017	University certificate or diploma below the bachelor's level	45	36	14	5	0	0	81	5	30
2017	Bachelor's degree	56	34	4	4	0	2	92	4	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	42	0	2	4	1	94	6	56
2014	Secondary or high school graduation certificate or equivalent or less	59	34	3	0	0	4	97	0	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	41	6	4	0	0	90	4	80
2014	University certificate or diploma below the bachelor's level	47	34	6	7	6	0	81	13	15
2014	Bachelor's degree	44	43	6	2	2	3	90	4	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	28	2	0	2	0	96	2	50
2011	Secondary or high school graduation certificate or equivalent or less	51	39	5	1	1	3	92	3	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	35	7	3	4	0	86	7	82
2011	University certificate or diploma below the bachelor's level	75	17	4	0	4	0	92	4	19
2011	Bachelor's degree	48	38	9	3	1	0	87	4	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	20	3	7	3	0	88	10	31

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	27	11	9	4	2	1	76	13	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	35	12	5	2	5	0	79	8	82
2017	University certificate or diploma below the bachelor's level	35	31	13	14	7	0	0	66	21	30
2017	Bachelor's degree	44	35	5	8	6	2	0	81	14	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	24	7	10	6	2	0	76	17	56
2014	Secondary or high school graduation certificate or equivalent or less	58	25	3	4	5	4	0	87	10	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	43	16	5	2	5	0	75	8	80
2014	University certificate or diploma below the bachelor's level	41	13	6	7	33	0	0	54	40	15
2014	Bachelor's degree	46	33	9	7	3	1	1	80	10	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	40	2	4	6	4	0	87	10	50
2011	Secondary or high school graduation certificate or equivalent or less	34	32	14	9	5	5	0	70	15	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	12	12	7	2	0	68	20	81
2011	University certificate or diploma below the bachelor's level	56	8	19	16	0	0	0	65	16	19
2011	Bachelor's degree	42	27	11	8	8	3	0	71	17	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	31	2	8	10	0	2	80	18	31
2008	Secondary or high school graduation certificate or equivalent or less	42	29	9	12	4	4	0	74	17	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	27	12	13	4	2	0	70	17	83
2008	University certificate or diploma below the bachelor's level	37	21	26	16	0	0	0	58	16	19
2008	Bachelor's degree	45	27	5	8	10	5	0	75	19	60
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	38	6	3	9	0	0	82	12	34

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	25	28	11	4	3	0	56	15	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	28	20	10	5	7	1	62	16	82
2017	University certificate or diploma below the bachelor's level	35	18	22	9	11	5	0	56	21	29
2017	Bachelor's degree	33	32	15	12	4	5	0	68	17	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	33	19	11	8	4	0	60	20	56
2014	Secondary or high school graduation certificate or equivalent or less	27	40	14	7	9	3	0	70	16	59
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	38	26	10	7	4	1	55	18	80
2014	University certificate or diploma below the bachelor's level	14	41	13	13	19	0	0	55	32	15
2014	Bachelor's degree	32	31	13	16	6	2	1	65	22	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	33	16	10	7	4	0	66	17	50
2011	Secondary or high school graduation certificate or equivalent or less	14	32	25	9	10	8	1	51	21	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	23	21	8	11	8	1	56	21	82
2011	University certificate or diploma below the bachelor's level	34	8	34	16	8	0	0	42	24	20
2011	Bachelor's degree	26	40	16	9	3	5	1	70	13	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	44	7	7	7	2	0	78	15	31

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	18	17	16	18	8	0	45	37	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	22	23	17	10	9	2	45	30	82
2017	University certificate or diploma below the bachelor's level	15	24	23	19	11	0	9	42	33	30
2017	Bachelor's degree	25	23	13	15	14	8	2	54	33	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	25	11	10	17	9	4	56	31	55
2014	Secondary or high school graduation certificate or equivalent or less	19	27	19	12	17	5	1	49	31	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	26	17	21	16	4	3	42	40	80
2014	University certificate or diploma below the bachelor's level	20	13	13	6	40	8	0	36	50	15
2014	Bachelor's degree	23	20	13	11	18	11	3	50	34	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	30	17	9	9	9	9	57	22	50
2011	Secondary or high school graduation certificate or equivalent or less	16	21	23	16	13	5	5	42	33	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	22	18	19	14	3	1	46	35	81
2011	University certificate or diploma below the bachelor's level	49	20	12	20	0	0	0	69	20	20
2011	Bachelor's degree	25	26	13	9	15	4	7	58	28	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	24	12	5	15	5	25	54	28	31

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	19	6	4	1	0	4	88	5	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	7	5	1	1	1	5	92	3	82
2017	University certificate or diploma below the bachelor's level	60	15	4	5	7	0	7	81	14	30
2017	Bachelor's degree	69	14	7	6	3	1	1	83	10	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	22	7	6	3	2	5	83	9	56
2014	Secondary or high school graduation certificate or equivalent or less	70	14	5	2	3	2	5	90	5	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	23	7	3	3	0	7	87	6	80
2014	University certificate or diploma below the bachelor's level	55	19	6	13	6	0	0	75	19	15
2014	Bachelor's degree	73	6	7	7	4	1	2	82	11	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	27	2	4	1	0	2	93	5	50

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	18	4	0	1	0	3	95	1	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	11	5	1	0	1	5	94	1	82
2017	University certificate or diploma below the bachelor's level	69	26	3	3	0	0	0	95	3	30
2017	Bachelor's degree	79	9	4	4	2	1	1	90	6	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	23	2	0	5	0	9	93	5	56
2014	Secondary or high school graduation certificate or equivalent or less	76	12	2	2	5	2	2	91	7	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	20	6	4	3	3	4	87	7	80
2014	University certificate or diploma below the bachelor's level	62	26	6	7	0	0	0	87	7	15
2014	Bachelor's degree	71	15	7	4	1	1	1	88	5	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	19	0	8	0	0	4	92	8	50
2011	Secondary or high school graduation certificate or equivalent or less	68	15	10	4	0	0	4	86	4	75
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	20	3	2	1	0	1	93	4	81
2011	University certificate or diploma below the bachelor's level	58	34	4	0	0	0	4	96	0	20
2011	Bachelor's degree	70	18	8	0	0	0	4	91	0	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	37	5	0	2	0	0	93	2	31
2008	Secondary or high school graduation certificate or equivalent or less	74	19	1	0	3	1	1	96	3	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	21	5	1	1	0	1	93	2	82
2008	University certificate or diploma below the bachelor's level	63	11	5	5	5	0	11	82	12	19
2008	Bachelor's degree	77	10	8	2	3	0	0	87	5	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	12	3	9	0	0	3	88	9	34

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	26	17	10	7	3	2	64	18	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	31	22	20	4	3	0	53	25	82
2017	University certificate or diploma below the bachelor's level	20	28	29	10	3	0	9	53	14	30
2017	Bachelor's degree	31	31	8	14	9	6	1	67	25	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	33	13	6	14	2	0	66	20	56
2014	Secondary or high school graduation certificate or equivalent or less	23	32	10	18	14	3	0	57	33	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	29	24	15	10	0	0	50	25	80
2014	University certificate or diploma below the bachelor's level	26	13	26	0	20	14	0	46	24	15
2014	Bachelor's degree	20	42	12	9	11	5	1	66	21	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	37	24	11	6	0	2	58	17	50
2011	Secondary or high school graduation certificate or equivalent or less	36	27	18	9	5	3	1	66	15	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	34	12	12	8	5	0	66	21	82
2011	University certificate or diploma below the bachelor's level	43	12	30	8	4	0	4	57	12	20
2011	Bachelor's degree	32	39	6	10	10	2	0	73	21	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	48	15	22	5	0	2	57	28	31
2008	Secondary or high school graduation certificate or equivalent or less	29	36	9	19	7	0	0	65	26	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	37	15	15	10	1	0	60	25	82
2008	University certificate or diploma below the bachelor's level	26	21	11	26	16	0	0	47	42	19
2008	Bachelor's degree	33	28	10	16	10	2	2	63	27	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	38	18	9	3	0	3	70	12	34

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	20	20	17	14	3	6	45	34	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	31	15	17	16	4	3	49	35	82
2017	University certificate or diploma below the bachelor's level	20	14	29	16	11	0	10	38	30	30
2017	Bachelor's degree	23	24	11	16	19	3	4	51	37	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	21	16	15	20	3	5	44	38	56
2014	Secondary or high school graduation certificate or equivalent or less	17	19	16	23	21	0	3	37	46	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	19	23	16	20	1	2	39	37	80
2014	University certificate or diploma below the bachelor's level	20	20	21	13	27	0	0	40	40	15
2014	Bachelor's degree	20	25	11	19	20	3	2	48	41	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	20	18	19	22	0	13	32	47	49
2011	Secondary or high school graduation certificate or equivalent or less	19	28	13	16	12	4	10	53	32	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	26	16	13	19	1	6	48	35	81
2011	University certificate or diploma below the bachelor's level	34	8	38	12	4	0	4	44	16	20
2011	Bachelor's degree	23	30	11	10	17	0	9	58	30	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	43	10	14	12	0	14	58	30	31
2008	Secondary or high school graduation certificate or equivalent or less	13	39	13	19	12	0	4	55	32	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	23	17	22	13	0	2	46	36	82
2008	University certificate or diploma below the bachelor's level	5	21	21	21	26	0	5	28	50	19
2008	Bachelor's degree	21	34	7	7	25	2	5	60	33	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	29	15	21	6	0	21	48	33	34

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	33	13	11	9	6	0	65	21	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	34	25	5	9	6	0	59	15	82
2017	University certificate or diploma below the bachelor's level	23	32	26	10	5	0	4	57	16	30
2017	Bachelor's degree	32	34	16	8	6	4	0	68	15	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	37	18	4	14	7	0	61	19	56

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	32	20	0	1	3	1	78	1	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	27	9	4	5	4	0	82	9	82
2017	University certificate or diploma below the bachelor's level	42	22	17	5	14	0	0	64	19	29
2017	Bachelor's degree	49	31	9	5	4	2	0	82	9	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	35	9	3	5	3	0	82	8	56
2014	Secondary or high school graduation certificate or equivalent or less	50	28	16	2	0	2	2	81	2	59
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	26	9	8	6	5	0	76	15	80
2014	University certificate or diploma below the bachelor's level	26	34	21	13	6	0	0	60	19	15
2014	Bachelor's degree	49	29	8	5	3	6	1	83	8	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	30	20	6	0	4	0	72	7	50

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	44	12	3	0	0	85	3	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	28	17	4	5	1	74	8	82
2017	University certificate or diploma below the bachelor's level	31	35	32	0	3	0	66	3	30
2017	Bachelor's degree	45	32	13	8	2	1	77	10	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	31	6	6	9	0	80	15	56
2014	Secondary or high school graduation certificate or equivalent or less	42	39	13	5	0	2	82	5	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	38	13	7	4	0	77	10	80
2014	University certificate or diploma below the bachelor's level	41	27	13	7	12	0	68	19	15
2014	Bachelor's degree	49	31	10	6	4	1	80	10	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	20	14	8	2	0	76	10	50
2011	Secondary or high school graduation certificate or equivalent or less	37	42	8	7	4	3	81	11	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	39	7	11	4	0	78	14	81
2011	University certificate or diploma below the bachelor's level	57	24	4	12	4	0	80	16	20
2011	Bachelor's degree	48	35	8	7	2	0	83	9	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	44	5	5	3	2	87	8	31

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	42	7	7	1	85	8	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	35	7	8	2	82	11	82
2017	University certificate or diploma below the bachelor's level	45	38	11	0	6	83	6	30
2017	Bachelor's degree	54	26	10	9	2	79	10	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	19	4	2	10	83	13	56
2014	Secondary or high school graduation certificate or equivalent or less	55	36	2	2	5	91	7	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	38	9	8	2	81	10	80
2014	University certificate or diploma below the bachelor's level	54	6	21	7	12	60	19	15
2014	Bachelor's degree	55	31	6	3	6	86	8	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	18	5	6	2	87	8	50
2011	Secondary or high school graduation certificate or equivalent or less	53	31	8	5	3	84	8	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	24	7	8	7	77	16	81
2011	University certificate or diploma below the bachelor's level	65	23	4	4	4	88	8	20
2011	Bachelor's degree	55	31	7	1	5	87	6	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	25	2	8	5	85	13	31
2008	Secondary or high school graduation certificate or equivalent or less	48	30	7	13	1	78	14	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	31	6	5	10	80	14	83
2008	University certificate or diploma below the bachelor's level	32	42	16	5	5	74	11	19
2008	Bachelor's degree	41	39	8	8	3	80	11	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	24	6	3	0	91	3	34

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	25	23	6	6	1	0	64	12	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	35	16	7	5	0	1	72	12	81
2017	University certificate or diploma below the bachelor's level	36	20	26	13	6	0	0	56	18	30
2017	Bachelor's degree	45	26	17	7	5	0	0	71	12	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	27	6	8	10	0	0	76	18	56
2014	Secondary or high school graduation certificate or equivalent or less	32	42	12	8	5	0	0	74	14	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	34	18	5	10	1	0	67	15	80
2014	University certificate or diploma below the bachelor's level	40	14	20	7	20	0	0	54	27	15
2014	Bachelor's degree	40	32	13	7	7	1	0	73	14	103
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	35	12	11	2	0	0	75	13	50
2011	Secondary or high school graduation certificate or equivalent or less	39	31	17	8	5	0	0	70	13	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	32	11	7	7	0	0	75	14	82
2011	University certificate or diploma below the bachelor's level	53	32	8	4	4	0	0	85	8	20
2011	Bachelor's degree	47	28	10	5	8	1	0	76	14	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	17	12	7	5	3	0	75	13	31

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	37	11	6	5	1	78	11	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	31	17	8	5	1	69	13	82
2017	University certificate or diploma below the bachelor's level	36	30	19	10	6	0	66	16	30
2017	Bachelor's degree	45	28	14	9	3	1	73	13	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	39	5	5	12	0	79	17	56
2014	Secondary or high school graduation certificate or equivalent or less	32	49	10	5	4	0	81	8	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	37	15	11	4	0	70	15	80
2014	University certificate or diploma below the bachelor's level	47	6	20	7	20	0	54	27	15
2014	Bachelor's degree	39	37	10	7	7	1	77	13	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	35	12	6	2	0	79	8	50
2011	Secondary or high school graduation certificate or equivalent or less	39	38	11	9	4	0	76	13	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	31	11	6	7	0	76	13	82
2011	University certificate or diploma below the bachelor's level	65	20	8	4	4	0	85	8	20
2011	Bachelor's degree	46	33	7	6	7	0	80	13	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	28	12	8	5	0	75	13	31
2008	Secondary or high school graduation certificate or equivalent or less	41	41	9	10	0	0	81	10	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	30	12	8	5	1	74	13	83
2008	University certificate or diploma below the bachelor's level	32	42	26	0	0	0	74	0	19
2008	Bachelor's degree	48	30	5	10	8	0	77	18	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	24	9	6	0	0	85	6	34

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	18	13	10	7	3	0	69	17	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	25	21	12	6	6	0	58	20	81
2017	University certificate or diploma below the bachelor's level	29	32	13	5	13	3	4	66	20	30
2017	Bachelor's degree	40	23	11	12	8	2	2	67	22	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	23	9	13	10	4	0	67	24	56
2014	Secondary or high school graduation certificate or equivalent or less	48	20	15	8	4	4	2	72	12	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	32	16	13	7	5	1	63	21	80
2014	University certificate or diploma below the bachelor's level	47	20	6	6	21	0	0	67	27	15
2014	Bachelor's degree	41	22	10	13	12	3	0	65	25	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	29	4	14	4	0	0	77	18	50
2011	Secondary or high school graduation certificate or equivalent or less	37	29	17	4	6	4	3	71	11	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	21	15	9	6	4	0	68	16	82
2011	University certificate or diploma below the bachelor's level	61	20	8	4	4	4	0	84	8	20
2011	Bachelor's degree	40	20	16	8	9	1	5	64	19	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	18	20	2	7	5	0	69	10	31
2008	Secondary or high school graduation certificate or equivalent or less	39	25	12	14	6	3	1	67	21	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	30	11	8	8	5	0	71	18	83
2008	University certificate or diploma below the bachelor's level	32	26	11	11	5	16	0	69	19	19
2008	Bachelor's degree	39	21	7	11	11	8	2	67	25	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	21	15	3	3	6	9	76	7	34

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	41	28	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	34	50	81
2017	University certificate or diploma below the bachelor's level	29	37	34	30
2017	Bachelor's degree	27	39	33	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	38	34	56
2014	Secondary or high school graduation certificate or equivalent or less	20	47	33	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	41	42	80
2014	University certificate or diploma below the bachelor's level	7	52	41	15
2014	Bachelor's degree	36	35	28	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	39	36	50
2011	Secondary or high school graduation certificate or equivalent or less	29	43	28	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	39	35	82
2011	University certificate or diploma below the bachelor's level	28	60	12	20
2011	Bachelor's degree	31	36	33	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	47	12	31

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	5	18	4	14	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	24	40	0	8	0	12
2017	Bachelor's degree	10	17	52	10	3	8	33
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	6	51	0	12	14	16
2014	Secondary or high school graduation certificate or equivalent or less	25	17	49	8	9999	0	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	28	43	0	9999	7	14
2014	Bachelor's degree	12	12	51	8	9999	18	38
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	31	41	0	9999	9	13
2011	Secondary or high school graduation certificate or equivalent or less	45	18	18	0	9999	19	22
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	23	31	5	9999	5	22
2011	Bachelor's degree	4	27	46	6	9999	17	30
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	27	36	19	9999	6	14

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	84	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	77	82
2017	University certificate or diploma below the bachelor's level	27	73	30
2017	Bachelor's degree	20	80	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	88	56
2014	Secondary or high school graduation certificate or equivalent or less	15	85	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	81	80
2014	University certificate or diploma below the bachelor's level	40	60	15
2014	Bachelor's degree	23	77	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	82	50

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	19
2017	Bachelor's degree	59	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	15
2014	Bachelor's degree	59	24

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	19
2017	Bachelor's degree	68	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	15
2014	Bachelor's degree	74	24

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19
2017	Bachelor's degree	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19
2017	Bachelor's degree	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15
2014	Bachelor's degree	24

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15
2014	Bachelor's degree	24

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11
2017	Bachelor's degree	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	19
2017	Bachelor's degree	41	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	15
2014	Bachelor's degree	37	24

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	19
2017	Bachelor's degree	37	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	15
2014	Bachelor's degree	35	24

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	19
2017	Bachelor's degree	41	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	15
2014	Bachelor's degree	51	24

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	19
2017	Bachelor's degree	38	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	15
2014	Bachelor's degree	34	24

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	38	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	15
2014	Bachelor's degree	57	24

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	19
2017	Bachelor's degree	65	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	15
2014	Bachelor's degree	62	24

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	19
2017	Bachelor's degree	46	25
2014	Bachelor's degree	28	24

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19
2017	Bachelor's degree	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15
2014	Bachelor's degree	24

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	19
2017	Bachelor's degree	48	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	15
2014	Bachelor's degree	40	24

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	15
2014	Bachelor's degree	21	24

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	19
2017	Bachelor's degree	25	25
2014	Bachelor's degree	22	24

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	19
2017	Bachelor's degree	44	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	15
2014	Bachelor's degree	56	24

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	19
2017	Bachelor's degree	22	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	15
2014	Bachelor's degree	40	24

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	19
2017	Bachelor's degree	26	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	15
2014	Bachelor's degree	39	24

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19
2017	Bachelor's degree	25

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	40	25
2014	Bachelor's degree	22	24

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	10

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	10

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	10
2014	Bachelor's degree	0	22

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	13

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	18
2014	Bachelor's degree	0	22

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	30	24

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	18
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	13

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	18
2017	Bachelor's degree	66	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	13
2014	Bachelor's degree	55	22

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18
2017	Bachelor's degree	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13
2014	Bachelor's degree	22

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	18
2017	Bachelor's degree	76	24
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	13
2014	Bachelor's degree	47	22

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18
2017	Bachelor's degree	24

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	18

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	100	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	93	7	19
2017	Bachelor's degree	89	11	25

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	17	22	10	9	17	3	47	24	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	10	20	10	13	17	4	46	30	82
2017	University certificate or diploma below the bachelor's level	17	32	20	3	11	8	9	59	17	30
2017	Bachelor's degree	23	16	17	9	12	21	3	51	27	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	14	18	7	6	27	8	53	20	56
2014	Secondary or high school graduation certificate or equivalent or less	11	28	22	6	9	19	5	51	20	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	19	25	8	10	18	3	46	22	80
2014	University certificate or diploma below the bachelor's level	13	19	14	14	25	14	0	37	46	15
2014	Bachelor's degree	23	17	13	9	10	24	5	56	26	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	17	19	6	10	14	11	52	22	50

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	31	26	2	6	4	1	64	9	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	24	17	12	8	5	0	60	22	81
2017	University certificate or diploma below the bachelor's level	28	32	14	10	11	0	4	63	22	30
2017	Bachelor's degree	36	30	18	7	9	2	0	66	16	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	22	11	10	4	9	4	71	17	56
2014	Secondary or high school graduation certificate or equivalent or less	22	27	21	8	7	15	0	58	18	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	24	25	5	8	7	0	58	15	80
2014	University certificate or diploma below the bachelor's level	25	21	14	21	19	0	0	46	40	15
2014	Bachelor's degree	34	26	17	6	8	9	0	67	15	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	23	18	8	11	6	3	60	20	50
2011	Secondary or high school graduation certificate or equivalent or less	30	39	14	10	4	3	0	71	15	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	33	11	6	5	6	0	77	11	82
2011	University certificate or diploma below the bachelor's level	65	16	16	0	0	4	0	84	0	20
2011	Bachelor's degree	41	28	14	6	7	3	0	72	14	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	28	7	7	3	2	0	82	10	31

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	47	4	5	0	0	12	89	6	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	44	11	0	1	2	3	87	1	82
2017	University certificate or diploma below the bachelor's level	27	33	10	3	0	0	27	82	4	30
2017	Bachelor's degree	36	38	6	5	2	3	10	85	7	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	31	9	8	0	2	33	73	12	56
2014	Secondary or high school graduation certificate or equivalent or less	37	52	5	2	0	2	3	93	2	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	50	16	4	1	1	4	77	6	79
2014	University certificate or diploma below the bachelor's level	14	34	21	7	6	6	12	59	15	15
2014	Bachelor's degree	34	49	3	3	0	0	12	93	4	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	47	6	4	0	2	30	85	6	50
2011	Secondary or high school graduation certificate or equivalent or less	30	47	7	5	1	1	8	85	7	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	52	9	7	1	1	5	82	9	81
2011	University certificate or diploma below the bachelor's level	15	46	8	4	0	4	22	84	5	20
2011	Bachelor's degree	25	38	6	6	1	0	24	83	9	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	25	7	5	2	0	49	72	14	31
2008	Secondary or high school graduation certificate or equivalent or less	28	49	12	9	0	0	3	79	9	68
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	54	8	12	1	4	4	77	14	83
2008	University certificate or diploma below the bachelor's level	16	42	11	11	5	0	16	69	19	19
2008	Bachelor's degree	34	30	8	2	3	0	23	83	6	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	12	9	12	3	3	50	50	31	34

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	31	17	7	3	11	15	64	13	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	22	23	5	4	14	6	60	11	82
2017	University certificate or diploma below the bachelor's level	14	14	29	7	8	6	21	39	21	30
2017	Bachelor's degree	19	19	20	8	5	19	10	54	18	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	12	13	4	0	30	29	58	10	55
2014	Secondary or high school graduation certificate or equivalent or less	23	28	20	7	2	15	6	64	11	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	23	25	8	6	15	10	48	19	79
2014	University certificate or diploma below the bachelor's level	7	28	27	0	25	0	12	40	29	15
2014	Bachelor's degree	15	31	15	3	9	14	13	63	16	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	22	10	13	6	19	25	48	33	50
2011	Secondary or high school graduation certificate or equivalent or less	14	26	20	9	5	16	10	54	19	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	27	19	14	6	10	7	53	24	81
2011	University certificate or diploma below the bachelor's level	30	12	22	15	0	12	8	53	19	20
2011	Bachelor's degree	18	27	13	8	2	16	16	66	15	90
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	10	18	5	5	14	44	34	23	31

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	28	10	3	1	7	12	83	5	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	39	4	3	1	6	3	92	4	82
2017	University certificate or diploma below the bachelor's level	32	25	20	0	0	0	23	74	0	30
2017	Bachelor's degree	50	21	11	5	1	3	10	81	7	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	24	2	2	0	5	34	93	4	55
2014	Secondary or high school graduation certificate or equivalent or less	46	20	18	7	3	4	3	70	11	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	29	18	4	1	8	6	73	6	80
2014	University certificate or diploma below the bachelor's level	28	20	13	7	12	8	12	60	24	15
2014	Bachelor's degree	44	24	8	2	4	5	14	83	7	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	20	10	2	0	2	29	83	3	50
2011	Secondary or high school graduation certificate or equivalent or less	28	42	9	1	5	6	8	81	8	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	31	12	0	4	8	5	82	4	81
2011	University certificate or diploma below the bachelor's level	24	19	8	4	0	22	22	79	7	20
2011	Bachelor's degree	40	16	11	2	3	3	25	77	7	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	14	13	0	8	0	46	61	14	31
2008	Secondary or high school graduation certificate or equivalent or less	34	40	15	3	3	1	3	78	6	67
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	27	14	2	7	6	2	74	11	83
2008	University certificate or diploma below the bachelor's level	21	32	11	5	0	16	16	77	8	19
2008	Bachelor's degree	43	20	5	3	3	5	21	84	9	61
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	15	6	3	0	12	50	77	8	34

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	33	11	4	1	7	12	80	7	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	34	10	5	5	7	3	78	11	82
2017	University certificate or diploma below the bachelor's level	27	37	12	3	3	0	19	79	7	30
2017	Bachelor's degree	49	19	12	5	2	4	9	79	8	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	19	2	4	2	13	34	86	10	56
2014	Secondary or high school graduation certificate or equivalent or less	39	28	10	12	3	5	3	73	17	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	32	19	6	2	6	6	68	10	80
2014	University certificate or diploma below the bachelor's level	28	20	19	0	12	8	12	60	15	15
2014	Bachelor's degree	40	23	10	3	4	8	12	80	8	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	26	6	2	2	7	30	85	6	50
2011	Secondary or high school graduation certificate or equivalent or less	33	41	7	5	0	6	8	86	6	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	32	14	7	2	5	5	74	11	81
2011	University certificate or diploma below the bachelor's level	46	12	22	4	0	8	8	69	5	20
2011	Bachelor's degree	41	18	11	1	3	3	23	79	5	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	7	16	0	10	2	46	50	20	31
2008	Secondary or high school graduation certificate or equivalent or less	32	45	4	12	3	3	1	80	15	69
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	30	12	11	5	4	2	71	17	83
2008	University certificate or diploma below the bachelor's level	32	32	11	11	0	5	11	75	13	19
2008	Bachelor's degree	35	18	10	5	8	2	22	70	17	60
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	3	9	3	0	9	50	71	7	34

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	90	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	93	82
2017	Bachelor's degree	10	90	124
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	91	80
2014	Bachelor's degree	9	91	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	89	50

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	47	12

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	67	12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	44	12

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	56	12

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	91	11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	91	9	12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	19	19	1	6	20	9	63	10	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	10	27	5	4	19	8	51	12	82
2017	University certificate or diploma below the bachelor's level	33	23	16	0	8	16	4	70	10	30
2017	Bachelor's degree	22	17	17	5	7	30	2	57	17	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	16	17	0	6	33	9	59	11	56
2014	Secondary or high school graduation certificate or equivalent or less	14	20	30	4	2	29	2	50	7	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	19	27	5	5	20	6	50	14	80
2014	University certificate or diploma below the bachelor's level	6	21	34	6	12	21	0	33	24	15
2014	Bachelor's degree	21	14	17	2	4	29	12	61	10	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	10	19	7	0	29	13	55	12	50

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	27	18	1	6	7	3	72	8	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	26	20	1	4	12	0	72	6	82
2017	University certificate or diploma below the bachelor's level	45	16	13	3	8	10	4	72	13	30
2017	Bachelor's degree	46	25	16	3	7	3	0	73	10	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	31	11	4	4	13	0	78	9	56
2014	Secondary or high school graduation certificate or equivalent or less	26	32	20	7	0	15	0	68	8	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	27	21	8	5	7	2	62	14	80
2014	University certificate or diploma below the bachelor's level	28	22	21	0	20	8	0	55	22	14
2014	Bachelor's degree	36	21	19	4	2	16	2	71	7	103
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	26	23	3	0	10	6	69	3	50
2011	Secondary or high school graduation certificate or equivalent or less	42	38	8	3	1	8	0	87	4	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	32	13	5	2	6	0	79	8	82
2011	University certificate or diploma below the bachelor's level	67	12	12	0	0	8	0	87	0	19
2011	Bachelor's degree	47	26	18	2	2	5	0	77	4	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	33	12	7	3	2	0	77	10	31

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	23	10	14	19	0	7	53	36	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	28	22	12	12	0	4	53	24	82
2017	University certificate or diploma below the bachelor's level	33	16	21	3	15	0	12	56	21	30
2017	Bachelor's degree	30	22	20	16	10	1	1	53	27	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	23	16	12	15	2	0	57	27	56

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	23	25	16	15	0	4	41	33	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	32	30	12	13	0	0	45	25	82
2017	University certificate or diploma below the bachelor's level	13	16	32	26	9	0	4	30	36	30
2017	Bachelor's degree	16	32	23	15	14	1	0	48	29	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	20	14	32	0	2	34	46	56

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	25	24	10	7	0	7	56	19	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	35	22	7	9	1	3	61	16	82
2017	University certificate or diploma below the bachelor's level	20	28	23	20	0	0	9	53	22	30
2017	Bachelor's degree	28	39	19	10	2	1	2	69	12	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	26	21	15	14	0	2	49	30	56

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	19	22	11	22	0	4	42	35	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	25	21	17	15	1	1	46	33	81
2017	University certificate or diploma below the bachelor's level	13	22	12	28	21	0	5	36	51	29
2017	Bachelor's degree	17	29	23	16	13	0	2	46	30	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	20	17	17	30	2	2	35	48	56

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	9	12	5	2	0	20	76	9	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	13	12	2	6	1	19	74	11	81
2017	University certificate or diploma below the bachelor's level	28	17	18	16	0	0	21	57	20	30
2017	Bachelor's degree	47	19	19	2	4	1	8	72	7	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	21	19	8	16	0	9	52	27	56

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	32	29	3	7	0	7	59	10	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	25	29	8	5	0	0	58	13	82
2017	University certificate or diploma below the bachelor's level	29	22	20	16	3	3	9	57	21	30
2017	Bachelor's degree	32	35	15	11	6	0	0	68	17	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	21	30	12	9	0	0	50	21	56

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	24	25	7	1	1	4	65	8	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	30	20	10	5	3	0	65	15	81
2017	University certificate or diploma below the bachelor's level	34	16	18	11	3	3	16	61	17	30
2017	Bachelor's degree	32	36	17	10	3	1	2	70	13	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	39	11	5	15	2	4	66	22	56

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	25	19	14	6	3	3	58	22	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	35	21	13	5	2	0	60	18	82
2017	University certificate or diploma below the bachelor's level	21	24	26	10	3	3	13	54	15	30
2017	Bachelor's degree	25	39	21	8	6	1	1	65	14	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	38	15	8	9	0	2	66	18	56

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	33	7	13	5	0	6	72	20	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	34	13	10	5	0	2	72	15	82
2017	University certificate or diploma below the bachelor's level	31	24	20	5	3	3	13	66	10	30
2017	Bachelor's degree	41	34	14	7	4	0	0	75	11	122
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	33	19	6	4	0	4	70	11	56

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	31	19	11	3	3	5	65	15	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	32	16	10	12	3	1	61	23	82
2017	University certificate or diploma below the bachelor's level	23	27	21	10	3	3	13	59	15	30
2017	Bachelor's degree	35	29	21	11	4	0	1	64	15	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	30	16	10	7	0	2	67	17	56

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	22	16	4	1	0	3	78	6	71
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	25	13	8	5	0	3	74	13	82
2017	University certificate or diploma below the bachelor's level	47	19	22	3	5	0	4	69	8	30
2017	Bachelor's degree	48	24	13	5	5	1	5	76	10	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	16	13	5	0	0	2	81	5	56

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	8	6	7	3	1	3	82	11	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	12	9	5	2	2	2	83	7	82
2017	University certificate or diploma below the bachelor's level	70	9	3	5	9	0	4	82	15	30
2017	Bachelor's degree	67	10	10	2	4	2	5	82	7	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	9	5	4	0	0	2	91	4	56

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	33	9	6	3	0	3	81	10	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	30	16	8	4	0	0	72	12	82
2017	University certificate or diploma below the bachelor's level	67	23	0	3	0	3	4	97	3	30
2017	Bachelor's degree	48	30	9	5	5	1	3	81	10	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	24	15	2	0	0	2	83	2	56

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	20	14	7	1	1	3	77	8	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	25	8	8	2	0	0	81	11	82
2017	University certificate or diploma below the bachelor's level	63	16	9	6	3	0	4	82	9	30
2017	Bachelor's degree	66	16	4	6	3	1	4	86	9	122
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	20	8	9	4	0	2	79	13	55

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	7	1	3	0	0	41	93	5	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	2	1	0	0	0	40	98	0	82
2017	University certificate or diploma below the bachelor's level	62	11	3	5	0	0	20	91	6	29
2017	Bachelor's degree	51	16	3	0	1	1	28	94	2	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	12	5	2	0	0	19	92	2	55

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	18	4	1	1	11	92	3	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	15	6	2	1	5	91	3	82
2017	University certificate or diploma below the bachelor's level	68	13	8	0	0	10	91	0	30
2017	Bachelor's degree	61	27	7	1	0	5	92	1	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	14	5	3	0	7	92	3	56

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	11	10	6	5	0	10	77	12	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	18	4	5	3	0	4	89	8	82
2017	University certificate or diploma below the bachelor's level	67	9	10	0	4	0	10	84	5	30
2017	Bachelor's degree	59	20	9	6	2	1	2	82	9	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	10	10	5	19	0	2	66	24	56

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	35	12	3	1	0	8	82	4	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	16	2	1	0	2	80	4	82
2017	University certificate or diploma below the bachelor's level	65	16	13	3	0	0	4	84	3	30
2017	Bachelor's degree	63	24	6	2	1	1	3	91	3	123
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	19	14	2	0	0	4	84	2	56

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	26	34	15	5	3	1	43	21	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	33	40	7	10	0	1	42	17	82
2017	University certificate or diploma below the bachelor's level	10	33	43	11	3	0	0	42	14	30
2017	Bachelor's degree	12	32	42	11	3	0	0	44	13	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	27	39	20	7	0	0	34	27	56

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	26	27	20	10	1	3	30	41	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	24	41	18	4	0	1	22	36	82
2017	University certificate or diploma below the bachelor's level	8	12	48	21	9	0	3	31	20	30
2017	Bachelor's degree	10	18	37	25	10	0	0	36	28	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	17	49	16	9	2	0	26	25	56

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	47	9	5	1	4	84	7	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	10	5	4	0	82	8	82
2017	University certificate or diploma below the bachelor's level	30	36	20	8	6	0	66	14	30
2017	Bachelor's degree	42	37	10	8	2	1	79	10	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	51	9	2	4	0	85	6	56

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	36	22	9	9	6	3	56	20	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	44	14	12	9	0	0	64	21	82
2017	University certificate or diploma below the bachelor's level	10	46	23	8	9	0	4	58	18	30
2017	Bachelor's degree	27	30	14	18	9	2	0	58	27	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	45	14	10	13	3	0	62	24	56

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	77	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	72	82
2017	University certificate or diploma below the bachelor's level	25	75	29
2017	Bachelor's degree	23	77	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	79	56
2014	Secondary or high school graduation certificate or equivalent or less	23	77	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	87	80
2014	Bachelor's degree	20	80	104
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	83	50

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	17	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	30	23
2017	Bachelor's degree	70	30	29
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	93	7	11
2014	Secondary or high school graduation certificate or equivalent or less	63	37	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	20	10
2014	Bachelor's degree	82	18	20

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	40	0	7	0	93	7	14
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	30	0	6	0	94	6	16
2017	Bachelor's degree	72	14	4	5	4	86	10	20
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	35	0	23	0	77	23	10
2014	Bachelor's degree	55	32	7	6	0	87	6	16

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	14	12	9	17	3	6	43	57	72
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	29	14	9	10	1	0	38	62	82
2017	University certificate or diploma below the bachelor's level	29	33	31	0	0	0	7	31	69	30
2017	Bachelor's degree	32	25	22	10	10	1	0	33	67	124
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	23	20	16	12	4	0	25	75	56

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	36
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	50
2017	University certificate or diploma below the bachelor's level	35	19
2017	Bachelor's degree	27	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	42

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	36
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	50
2017	University certificate or diploma below the bachelor's level	34	19
2017	Bachelor's degree	28	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	42

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	36
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	50
2017	University certificate or diploma below the bachelor's level	16	19
2017	Bachelor's degree	22	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	42

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	36
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	50
2017	University certificate or diploma below the bachelor's level	39	19
2017	Bachelor's degree	39	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	42

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	36
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	50
2017	University certificate or diploma below the bachelor's level	0	19
2017	Bachelor's degree	7	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	42

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	36
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	50
2017	University certificate or diploma below the bachelor's level	39	19
2017	Bachelor's degree	39	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	42

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	40	28	17	6	6	34
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	55	11	8	4	9	45
2017	University certificate or diploma below the bachelor's level	14	56	7	5	0	18	18
2017	Bachelor's degree	5	55	22	14	1	4	79
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	37	34	2	6	15	42

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	46	13	7	19	0	7	58	29	36
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	19	12	18	8	4	12	55	31	49
2017	University certificate or diploma below the bachelor's level	38	9	11	9	17	0	16	56	31	19
2017	Bachelor's degree	22	28	17	9	15	2	6	54	27	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	17	18	15	15	4	13	42	36	42

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	10	5	18	53	3	9	15	80	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	12	19	14	43	2	10	14	65	50
2017	University certificate or diploma below the bachelor's level	14	0	17	9	37	7	16	18	59	19
2017	Bachelor's degree	2	6	15	14	42	5	16	10	71	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	5	17	9	44	2	21	10	68	42

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Parole Board of Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me