2017 Public Service Employee Survey Results for Parole Board of Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 42 2 12 4 0 0 82 16 49
2017 Language of service - Both English and French 32 51 0 15 3 0 0 82 18 60
2014 Language of service - English only 42 48 2 5 3 0 0 90 8 42
2014 Language of service - Both English and French 34 36 10 13 7 0 0 70 20 55
2011 Language of service - English only 56 33 2 9 0 0 0 89 9 43
2011 Language of service - Both English and French 50 41 2 3 5 0 0 91 8 63
2008 Language of service - English only 44 49 0 5 2 0 0 93 7 43
2008 Language of service - Both English and French 58 31 6 5 0 0 0 89 5 65

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 87 5 2 2 0 0 4 96 2 49
2017 Language of service - Both English and French 57 32 4 3 5 0 0 88 8 60
2014 Language of service - English only 84 12 2 0 0 2 0 97 0 42
2014 Language of service - Both English and French 62 24 3 4 7 0 0 86 10 55
2011 Language of service - English only 89 9 0 2 0 0 0 98 2 42
2011 Language of service - Both English and French 71 20 0 6 3 0 0 91 9 63
2008 Language of service - English only 91 9 0 0 0 0 0 100 0 43
2008 Language of service - Both English and French 70 17 5 6 3 0 0 86 9 66

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 84 9 2 0 0 0 5 98 0 49
2017 Language of service - Both English and French 49 32 4 10 3 0 1 82 13 59
2014 Language of service - English only 88 12 0 0 0 0 0 100 0 42
2014 Language of service - Both English and French 45 28 7 9 7 0 4 76 17 55
2011 Language of service - English only 87 9 2 2 0 0 0 96 2 42
2011 Language of service - Both English and French 59 24 6 2 9 0 0 83 11 63
2008 Language of service - English only 86 9 0 0 2 2 0 98 2 43
2008 Language of service - Both English and French 58 23 3 11 5 0 0 82 15 65

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 40 4 7 11 0 0 78 19 49
2017 Language of service - Both English and French 33 34 6 10 17 0 0 67 27 60
2014 Language of service - English only 57 28 0 10 5 0 0 85 15 42
2014 Language of service - Both English and French 26 24 5 17 28 0 0 50 45 55
2011 Language of service - English only 54 28 2 8 6 0 0 83 15 43
2011 Language of service - Both English and French 48 33 6 9 3 0 0 82 12 63

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 58 4 15 6 0 0 75 21 49
2017 Language of service - Both English and French 30 47 15 7 1 0 0 76 9 59
2014 Language of service - English only 30 50 8 9 3 0 0 80 12 42
2014 Language of service - Both English and French 24 31 18 16 11 0 0 55 27 55
2011 Language of service - English only 35 33 6 17 9 0 0 68 25 43
2011 Language of service - Both English and French 41 32 9 14 5 0 0 73 18 63
2008 Language of service - English only 26 42 5 12 16 0 0 67 28 43
2008 Language of service - Both English and French 39 42 5 9 3 0 2 83 12 66

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 19 9 8 0 0 0 83 8 49
2017 Language of service - Both English and French 43 40 12 3 2 0 0 83 5 60
2014 Language of service - English only 68 24 5 2 0 0 0 93 2 42
2014 Language of service - Both English and French 46 31 12 8 4 0 0 77 11 55
2011 Language of service - English only 70 17 6 4 0 2 0 89 4 43
2011 Language of service - Both English and French 48 39 1 3 7 1 0 88 11 63
2008 Language of service - English only 49 47 2 2 0 0 0 95 2 43
2008 Language of service - Both English and French 56 30 8 6 0 0 0 86 6 66

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 19 4 7 0 0 0 89 7 49
2017 Language of service - Both English and French 60 25 3 9 3 0 0 85 12 60
2014 Language of service - English only 73 24 2 0 0 0 0 98 0 42
2014 Language of service - Both English and French 56 26 9 4 4 0 0 83 8 55
2011 Language of service - English only 61 32 2 4 0 0 0 93 4 43
2011 Language of service - Both English and French 52 38 2 5 3 1 0 91 8 63
2008 Language of service - English only 58 35 2 5 0 0 0 93 5 43
2008 Language of service - Both English and French 55 33 6 3 3 0 0 88 6 66

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 62 25 5 6 2 0 0 87 8 49
2017 Language of service - Both English and French 46 41 3 9 1 0 0 86 10 60
2014 Language of service - English only 62 23 2 5 5 0 2 88 10 42
2014 Language of service - Both English and French 31 42 13 6 9 0 0 73 14 55

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 37 7 11 0 0 0 82 11 49
2017 Language of service - Both English and French 38 30 15 7 10 0 0 67 18 60
2014 Language of service - English only 50 36 5 0 9 0 0 86 9 42
2014 Language of service - Both English and French 33 35 17 6 9 2 0 69 15 55
2011 Language of service - English only 56 22 13 6 2 0 0 78 9 43
2011 Language of service - Both English and French 37 35 12 9 6 0 0 72 15 63

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 17 13 5 15 2 18 59 25 49
2017 Language of service - Both English and French 19 24 19 11 12 5 10 50 27 60
2014 Language of service - English only 32 19 2 7 24 0 16 60 37 42
2014 Language of service - Both English and French 14 18 20 11 12 8 17 43 31 55
2011 Language of service - English only 27 26 4 11 13 0 19 65 29 43
2011 Language of service - Both English and French 27 21 17 9 12 3 11 56 25 63
2008 Language of service - English only 30 14 9 16 9 2 19 56 32 43
2008 Language of service - Both English and French 29 15 11 14 12 2 18 55 32 66

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 40 2 9 0 0 0 89 9 49
2017 Language of service - Both English and French 39 43 6 9 3 0 0 82 12 60
2014 Language of service - English only 53 40 2 5 0 0 0 93 5 42
2014 Language of service - Both English and French 40 31 15 4 9 0 0 71 13 55
2011 Language of service - English only 70 17 9 4 0 0 0 87 4 43
2011 Language of service - Both English and French 47 39 5 3 6 0 0 86 9 63
2008 Language of service - English only 44 49 0 7 0 0 0 93 7 43
2008 Language of service - Both English and French 52 36 5 6 2 0 0 88 8 66

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 36 14 13 9 0 0 64 22 49
2017 Language of service - Both English and French 34 36 11 6 13 0 0 70 19 60
2014 Language of service - English only 28 40 7 12 12 0 0 69 24 41
2014 Language of service - Both English and French 25 38 4 13 18 0 2 65 32 55
2011 Language of service - English only 31 24 9 25 11 0 0 55 36 43
2011 Language of service - Both English and French 31 35 10 12 11 0 0 66 23 63

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 24 5 4 3 0 0 88 7 49
2017 Language of service - Both English and French 38 37 11 11 3 0 0 75 14 60

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 76 18 4 2 0 0 0 95 2 49
2017 Language of service - Both English and French 46 37 7 5 5 0 0 84 9 60
2014 Language of service - English only 64 30 2 0 5 0 0 93 5 42
2014 Language of service - Both English and French 63 29 4 2 3 0 0 92 5 55
2011 Language of service - English only 76 20 4 0 0 0 0 96 0 43
2011 Language of service - Both English and French 53 36 8 1 1 0 0 89 3 63
2008 Language of service - English only 65 30 0 2 2 0 0 95 5 43
2008 Language of service - Both English and French 82 14 3 2 0 0 0 95 2 66

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 32 9 17 8 0 0 67 25 49
2017 Language of service - Both English and French 28 41 8 12 11 0 0 69 23 60

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 32 4 0 0 0 0 96 0 49
2017 Language of service - Both English and French 55 33 8 0 3 0 0 88 3 59
2014 Language of service - English only 85 12 2 0 0 0 0 98 0 42
2014 Language of service - Both English and French 78 17 4 0 2 0 0 94 2 54
2011 Language of service - English only 85 15 0 0 0 0 0 100 0 42
2011 Language of service - Both English and French 70 23 3 1 1 1 0 94 3 63

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 33 9 15 3 0 0 73 18 49
2017 Language of service - Both English and French 26 34 9 15 14 0 1 60 30 59
2014 Language of service - English only 36 36 2 12 14 0 0 72 26 42
2014 Language of service - Both English and French 27 25 21 9 17 0 0 53 27 55
2011 Language of service - English only 42 28 11 13 6 0 0 69 20 43
2011 Language of service - Both English and French 39 34 9 14 3 1 0 74 17 63

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 34 18 8 3 0 3 70 12 49
2017 Language of service - Both English and French 24 38 7 22 9 0 0 62 31 59
2014 Language of service - English only 31 38 7 10 14 0 0 69 24 42
2014 Language of service - Both English and French 35 21 22 8 14 0 0 56 22 55

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 28 13 13 3 0 0 72 16 49
2017 Language of service - Both English and French 30 42 8 12 8 0 0 72 21 59
2014 Language of service - English only 38 41 7 7 5 2 0 81 12 42
2014 Language of service - Both English and French 34 27 20 12 7 0 0 61 18 55
2011 Language of service - English only 61 20 11 4 4 0 0 80 9 43
2011 Language of service - Both English and French 51 32 8 4 5 0 0 83 9 63

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 36 7 3 0 0 0 90 3 49
2017 Language of service - Both English and French 39 45 7 6 3 0 0 84 9 59
2014 Language of service - English only 69 26 5 0 0 0 0 95 0 42
2014 Language of service - Both English and French 43 43 7 2 4 0 2 87 5 55
2011 Language of service - English only 65 28 4 2 0 0 0 94 2 43
2011 Language of service - Both English and French 48 38 5 3 6 0 0 86 9 63
2008 Language of service - English only 56 42 2 0 0 0 0 98 0 43
2008 Language of service - Both English and French 58 35 5 2 2 0 0 92 3 66

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 50 11 8 4 0 0 78 11 49
2017 Language of service - Both English and French 34 31 17 10 7 0 0 66 17 60
2014 Language of service - English only 41 29 18 7 5 0 0 70 12 42
2014 Language of service - Both English and French 35 24 19 12 6 2 2 62 19 55
2011 Language of service - English only 52 24 9 6 9 0 0 76 15 43
2011 Language of service - Both English and French 41 26 14 9 10 0 0 67 20 63
2008 Language of service - English only 30 26 26 2 16 0 0 56 19 43
2008 Language of service - Both English and French 30 32 21 11 5 0 2 63 15 66

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 20 47 17 11 0 0 27 26 49
2017 Language of service - Both English and French 12 30 23 19 11 0 5 31 45 60
2014 Language of service - English only 14 2 35 32 16 0 0 49 16 42
2014 Language of service - Both English and French 14 24 20 23 13 0 6 38 40 55
2011 Language of service - English only 6 15 27 27 20 0 4 49 23 43
2011 Language of service - Both English and French 10 20 29 32 7 0 2 40 31 63
2008 Language of service - English only 7 26 26 28 9 0 5 39 34 43
2008 Language of service - Both English and French 5 20 32 27 15 2 0 43 25 66

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 2 18 33 24 18 0 4 44 21 49
2017 Language of service - Both English and French 9 31 29 16 9 0 6 27 42 60
2014 Language of service - English only 13 11 36 28 9 0 2 38 25 42
2014 Language of service - Both English and French 12 11 29 21 17 8 2 42 25 55
2011 Language of service - English only 17 13 32 9 22 0 7 33 33 43
2011 Language of service - Both English and French 6 13 36 18 21 3 3 41 20 63
2008 Language of service - English only 16 21 23 19 14 2 5 35 40 43
2008 Language of service - Both English and French 6 20 22 22 28 2 2 51 27 65

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 3 11 14 41 19 0 12 68 16 49
2017 Language of service - Both English and French 17 14 25 16 20 3 5 39 34 60
2014 Language of service - English only 5 19 26 26 14 5 5 44 27 42
2014 Language of service - Both English and French 8 11 28 21 24 6 2 49 21 55
2011 Language of service - English only 4 9 26 26 26 0 9 57 14 43
2011 Language of service - Both English and French 4 6 27 33 18 2 10 58 12 63
2008 Language of service - English only 5 9 35 30 12 0 9 46 15 43
2008 Language of service - Both English and French 3 5 24 38 26 2 3 67 8 66

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 7 25 27 26 0 8 58 15 49
2017 Language of service - Both English and French 7 16 30 26 15 2 5 44 25 60
2014 Language of service - English only 2 9 26 42 21 0 0 63 11 42
2014 Language of service - Both English and French 10 11 25 27 21 2 4 51 22 55
2011 Language of service - English only 6 9 22 26 31 0 7 61 16 43
2011 Language of service - Both English and French 4 14 27 36 14 2 3 52 19 63
2008 Language of service - English only 7 2 37 23 26 0 5 51 10 43
2008 Language of service - Both English and French 6 15 20 32 24 2 2 58 22 66

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 22 22 27 14 0 2 42 35 49
2017 Language of service - Both English and French 24 21 20 14 12 0 8 28 50 59
2014 Language of service - English only 10 19 43 17 7 0 5 25 30 42
2014 Language of service - Both English and French 23 29 18 11 11 4 4 24 57 55
2011 Language of service - English only 21 11 17 22 22 0 7 47 35 43
2011 Language of service - Both English and French 10 17 32 24 14 2 1 39 28 63
2008 Language of service - English only 12 19 33 19 14 0 5 34 32 43
2008 Language of service - Both English and French 11 18 30 18 17 5 2 37 31 66

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 16 33 29 10 0 12 44 18 49
2017 Language of service - Both English and French 12 29 33 10 10 6 0 21 44 60
2014 Language of service - English only 13 11 36 19 16 2 2 37 25 42
2014 Language of service - Both English and French 23 18 25 14 13 4 2 29 44 55
2011 Language of service - English only 9 18 34 16 20 0 4 37 27 43
2011 Language of service - Both English and French 7 15 31 27 15 0 5 44 24 63
2008 Language of service - English only 21 21 37 12 5 0 5 17 44 43
2008 Language of service - Both English and French 14 24 20 23 15 3 2 40 40 66

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 20 17 23 19 0 11 47 33 49
2017 Language of service - Both English and French 24 11 21 22 12 5 5 38 39 60
2014 Language of service - English only 7 25 21 27 19 0 0 46 33 41
2014 Language of service - Both English and French 23 11 38 13 11 2 2 25 36 55
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 84 9 0 0 0 0 7 100 0 49
2017 Language of service - Both English and French 70 17 5 6 3 0 0 87 9 60
2014 Language of service - English only 85 11 2 0 2 0 0 95 2 42
2014 Language of service - Both English and French 62 19 11 2 5 0 2 82 7 55
2011 Language of service - English only 87 9 2 0 0 0 2 98 0 42
2011 Language of service - Both English and French 57 21 6 6 9 0 0 78 16 63
2008 Language of service - English only 81 5 0 2 5 0 7 93 8 43
2008 Language of service - Both English and French 64 14 5 8 9 0 2 78 17 66

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 18 18 15 20 2 0 46 36 49
2017 Language of service - Both English and French 19 32 10 17 15 3 4 55 34 60
2014 Language of service - English only 32 34 15 7 12 0 0 66 19 42
2014 Language of service - Both English and French 27 22 18 5 20 4 4 53 28 55

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 34 12 14 12 0 0 62 26 49
2017 Language of service - Both English and French 38 32 4 11 15 0 0 70 26 60
2014 Language of service - English only 47 18 8 9 17 0 0 66 26 42
2014 Language of service - Both English and French 35 27 7 9 22 0 0 62 31 55

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 38 22 11 4 0 0 64 15 49
2017 Language of service - Both English and French 30 44 14 11 1 0 0 74 12 60
2014 Language of service - English only 37 31 0 27 5 0 0 68 32 42
2014 Language of service - Both English and French 32 40 14 6 7 0 0 73 13 55
2011 Language of service - English only 26 44 7 11 9 2 2 73 20 43
2011 Language of service - Both English and French 34 38 10 12 4 0 0 73 17 63
2008 Language of service - English only 23 37 9 23 7 0 0 60 30 43
2008 Language of service - Both English and French 27 47 6 14 5 0 2 75 18 66

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 13 18 21 8 10 0 48 32 49
2017 Language of service - Both English and French 29 30 8 17 14 3 0 61 31 60
2014 Language of service - English only 28 38 12 5 15 3 0 68 21 42
2014 Language of service - Both English and French 35 18 15 9 15 8 0 58 26 55
2011 Language of service - English only 24 38 11 11 11 4 0 65 23 43
2011 Language of service - Both English and French 33 27 9 18 11 1 0 61 29 63
2008 Language of service - English only 24 33 10 12 19 2 0 59 32 42
2008 Language of service - Both English and French 30 27 9 21 8 2 3 60 30 66

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 22 13 26 14 10 2 40 45 49
2017 Language of service - Both English and French 13 21 22 12 15 14 2 41 33 60
2014 Language of service - English only 8 31 17 14 19 8 2 44 37 42
2014 Language of service - Both English and French 20 16 19 17 12 12 5 42 35 55

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 41 3 18 2 0 0 77 20 49
2017 Language of service - Both English and French 33 42 11 15 0 0 0 75 15 60
2014 Language of service - English only 34 37 10 17 2 0 0 71 19 42
2014 Language of service - Both English and French 38 36 19 2 5 0 0 74 7 54
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 30 15 16 2 0 0 68 18 49
2017 Language of service - Both English and French 35 46 6 3 5 1 3 85 9 60
2014 Language of service - English only 45 41 0 5 9 0 0 86 14 42
2014 Language of service - Both English and French 38 28 18 4 11 2 0 67 15 55
2011 Language of service - English only 29 30 7 11 21 2 0 61 33 43
2011 Language of service - Both English and French 39 36 12 3 9 0 0 75 12 63
2008 Language of service - English only 21 33 7 23 14 0 2 55 38 43
2008 Language of service - Both English and French 44 35 11 2 8 0 2 80 9 66

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 26 12 9 10 4 0 68 20 49
2017 Language of service - Both English and French 36 40 12 9 3 0 0 76 12 60
2014 Language of service - English only 47 27 5 14 4 2 0 76 19 42
2014 Language of service - Both English and French 47 15 16 2 13 6 2 67 15 55
2011 Language of service - English only 33 27 13 14 9 4 0 62 24 43
2011 Language of service - Both English and French 46 25 22 6 2 0 0 71 8 62
2008 Language of service - English only 35 23 19 7 12 5 0 61 20 43
2008 Language of service - Both English and French 48 29 9 9 3 2 0 78 12 66

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 26 11 18 4 2 0 66 22 49
2017 Language of service - Both English and French 39 36 14 7 4 0 0 75 11 60
2014 Language of service - English only 39 29 5 14 9 3 0 71 24 42
2014 Language of service - Both English and French 40 26 9 11 12 2 0 67 24 55
2011 Language of service - English only 31 29 12 13 13 2 0 61 27 43
2011 Language of service - Both English and French 44 30 16 8 3 0 0 74 11 62
2008 Language of service - English only 28 33 7 16 14 2 0 62 31 43
2008 Language of service - Both English and French 47 33 9 6 5 0 0 80 11 66

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 12 0 0 0 0 7 100 0 49
2017 Language of service - Both English and French 85 9 0 2 4 0 0 94 6 60
2014 Language of service - English only 98 0 0 0 2 0 0 98 2 42
2014 Language of service - Both English and French 78 13 7 0 1 0 0 92 1 55
2011 Language of service - English only 85 7 4 0 0 2 2 95 0 42
2011 Language of service - Both English and French 72 14 3 3 6 0 2 87 10 63
2008 Language of service - English only 93 0 0 0 2 0 5 98 2 43
2008 Language of service - Both English and French 74 9 5 5 8 0 0 83 12 66

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 34 9 4 4 0 8 82 8 48
2017 Language of service - Both English and French 44 23 14 10 4 0 5 70 15 60
2014 Language of service - English only 60 19 4 0 12 2 2 83 12 42
2014 Language of service - Both English and French 41 30 6 6 7 7 4 80 14 55
2011 Language of service - English only 40 26 7 10 9 2 7 72 20 43
2011 Language of service - Both English and French 45 27 10 8 6 0 3 75 14 63

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 35 11 2 11 0 0 76 12 49
2017 Language of service - Both English and French 49 37 3 2 7 0 3 88 9 60

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 39 7 4 9 0 0 81 12 49
2017 Language of service - Both English and French 51 30 5 7 5 0 3 84 12 60

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 24 10 5 11 0 0 75 16 49
2017 Language of service - Both English and French 44 33 9 8 3 0 3 79 12 60
2014 Language of service - English only 59 22 5 2 12 0 0 81 14 41
2014 Language of service - Both English and French 45 26 11 4 12 0 2 72 17 55
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 41 47 0 12 0 0 0 88 12 12

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 26 14 9 6 0 0 72 14 49
2017 Language of service - Both English and French 31 33 21 6 9 0 0 64 15 60
2014 Language of service - English only 35 31 12 9 12 0 0 66 22 42
2014 Language of service - Both English and French 29 31 15 5 14 6 0 64 20 55
2011 Language of service - English only 31 22 23 13 11 0 0 53 24 43
2011 Language of service - Both English and French 33 30 15 12 8 1 0 64 20 63

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 27 16 12 7 0 0 65 19 49
2017 Language of service - Both English and French 25 37 14 11 14 0 0 62 24 60
2014 Language of service - English only 32 32 7 16 12 0 0 64 29 42
2014 Language of service - Both English and French 25 26 26 11 10 2 0 52 22 55
2011 Language of service - English only 33 24 17 14 13 0 0 57 26 43
2011 Language of service - Both English and French 36 29 15 8 12 0 0 65 20 63
2008 Language of service - English only 26 28 12 19 16 0 0 53 35 43
2008 Language of service - Both English and French 32 27 15 17 8 2 0 60 25 66

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 32 16 17 8 0 0 59 25 49
2017 Language of service - Both English and French 23 25 18 19 12 3 0 49 32 60
2014 Language of service - English only 30 29 7 19 15 0 0 59 34 42
2014 Language of service - Both English and French 22 22 28 13 10 6 0 46 24 55
2011 Language of service - English only 39 20 9 19 11 2 0 60 31 43
2011 Language of service - Both English and French 24 43 15 3 12 3 0 69 16 63
2008 Language of service - English only 16 28 14 16 23 2 0 45 40 43
2008 Language of service - Both English and French 27 33 17 12 8 3 0 63 20 66

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 23 19 18 12 5 0 49 31 49
2017 Language of service - Both English and French 31 29 7 17 12 5 0 62 30 60
2014 Language of service - English only 32 14 15 14 19 5 0 48 35 42
2014 Language of service - Both English and French 22 27 20 9 16 6 0 52 26 55
2011 Language of service - English only 50 20 2 18 9 2 0 71 27 43
2011 Language of service - Both English and French 24 38 18 3 14 3 0 64 17 63
2008 Language of service - English only 23 37 9 12 14 5 0 63 27 43
2008 Language of service - Both English and French 29 21 17 17 11 6 0 53 29 66

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 25 14 28 9 0 0 48 38 49
2017 Language of service - Both English and French 13 47 14 11 15 0 0 60 26 60
2014 Language of service - English only 25 31 0 21 22 0 0 56 44 42
2014 Language of service - Both English and French 20 35 15 13 14 4 0 57 28 55
2011 Language of service - English only 39 19 9 15 15 2 0 60 31 43
2011 Language of service - Both English and French 24 43 10 9 14 0 0 67 23 63
2008 Language of service - English only 19 30 7 16 28 0 0 49 44 43
2008 Language of service - Both English and French 21 44 9 12 12 2 0 66 25 66
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 45 18 0 2 0 0 80 2 49
2017 Language of service - Both English and French 32 39 15 10 4 0 0 71 14 60
2014 Language of service - English only 37 33 13 5 12 0 0 70 16 42
2014 Language of service - Both English and French 36 32 15 4 9 4 0 72 13 55
2011 Language of service - English only 38 36 11 11 4 0 0 74 15 43
2011 Language of service - Both English and French 47 41 6 1 5 0 0 88 6 63

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 32 2 2 0 0 0 96 2 49
2017 Language of service - Both English and French 46 43 3 6 0 2 0 90 6 60
2014 Language of service - English only 74 24 2 0 0 0 0 98 0 42
2014 Language of service - Both English and French 40 50 4 4 3 0 0 90 7 55
2011 Language of service - English only 59 37 4 0 0 0 0 96 0 43
2011 Language of service - Both English and French 48 37 4 6 5 0 0 85 11 63

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 23 15 9 3 0 0 73 12 49
2017 Language of service - Both English and French 32 42 6 11 10 0 0 74 20 60
2014 Language of service - English only 55 27 2 2 9 2 2 85 12 42
2014 Language of service - Both English and French 36 36 9 2 14 2 0 74 16 55
2011 Language of service - English only 54 15 6 15 9 0 0 70 24 43
2011 Language of service - Both English and French 34 30 15 16 3 2 0 66 19 63
2008 Language of service - English only 42 26 9 19 5 0 0 67 23 43
2008 Language of service - Both English and French 47 26 8 12 6 2 0 74 18 66

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 27 25 19 4 0 0 53 22 49
2017 Language of service - Both English and French 23 43 15 9 6 5 0 69 15 60
2014 Language of service - English only 42 25 5 17 12 0 0 66 28 42
2014 Language of service - Both English and French 23 27 20 9 14 4 2 53 25 54
2011 Language of service - English only 38 25 15 11 11 0 0 63 22 43
2011 Language of service - Both English and French 30 20 23 9 11 7 0 54 21 63

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 20 18 22 13 2 3 44 37 49
2017 Language of service - Both English and French 16 27 19 13 20 5 0 45 35 60
2014 Language of service - English only 25 27 15 7 19 5 2 56 28 42
2014 Language of service - Both English and French 18 11 17 22 21 7 4 32 49 55
2011 Language of service - English only 27 29 11 17 11 2 2 59 29 43
2011 Language of service - Both English and French 19 21 23 14 14 3 6 44 30 63

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 12 2 0 0 0 5 98 0 49
2017 Language of service - Both English and French 43 32 12 8 5 0 0 75 14 60
2014 Language of service - English only 88 5 2 0 2 0 2 95 2 42
2014 Language of service - Both English and French 48 28 9 7 7 2 0 77 14 55

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 88 5 0 2 0 0 5 98 2 49
2017 Language of service - Both English and French 57 31 6 4 3 0 0 88 6 60
2014 Language of service - English only 93 5 2 0 0 0 0 98 0 42
2014 Language of service - Both English and French 49 24 7 13 3 2 2 76 17 55
2011 Language of service - English only 74 13 9 2 0 0 2 89 2 42
2011 Language of service - Both English and French 63 26 8 1 1 0 0 89 3 63
2008 Language of service - English only 74 12 5 2 0 2 5 93 3 43
2008 Language of service - Both English and French 73 11 2 5 8 0 3 86 13 66

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 29 19 15 7 6 3 55 24 49
2017 Language of service - Both English and French 20 35 17 17 6 5 0 58 25 60
2014 Language of service - English only 27 27 12 17 17 0 0 55 34 42
2014 Language of service - Both English and French 16 21 32 13 10 7 0 41 25 55
2011 Language of service - English only 35 19 12 19 11 2 2 57 31 43
2011 Language of service - Both English and French 32 37 15 9 7 0 0 68 17 63
2008 Language of service - English only 19 26 12 14 28 0 2 45 43 43
2008 Language of service - Both English and French 24 27 17 18 11 2 2 53 30 66

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 19 21 13 14 4 9 44 31 49
2017 Language of service - Both English and French 15 31 11 18 20 3 3 48 40 60
2014 Language of service - English only 18 20 11 17 29 0 4 40 48 42
2014 Language of service - Both English and French 10 20 22 18 25 2 2 32 45 55
2011 Language of service - English only 25 23 11 21 11 0 9 52 35 43
2011 Language of service - Both English and French 24 35 6 18 12 0 5 62 32 63
2008 Language of service - English only 12 21 12 19 26 0 12 37 50 43
2008 Language of service - Both English and French 8 26 17 20 21 2 8 37 45 66

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 47 13 10 7 6 0 68 17 49
2017 Language of service - Both English and French 20 35 19 12 8 6 0 59 21 60

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 31 17 0 5 0 0 78 5 49
2017 Language of service - Both English and French 40 36 12 7 6 0 0 76 13 59
2014 Language of service - English only 57 19 10 5 5 5 0 80 10 42
2014 Language of service - Both English and French 41 25 22 6 3 4 0 68 9 55

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 36 19 5 2 0 0 74 7 49
2017 Language of service - Both English and French 46 29 14 10 1 0 0 75 11 59
2014 Language of service - English only 55 24 9 7 5 0 0 79 11 42
2014 Language of service - Both English and French 43 28 15 6 7 2 0 73 13 55
2011 Language of service - English only 54 24 6 11 4 0 0 78 15 43
2011 Language of service - Both English and French 36 46 4 12 1 0 0 82 13 63

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 33 12 4 4 0 0 81 7 49
2017 Language of service - Both English and French 44 31 14 7 6 0 0 74 12 59
2014 Language of service - English only 55 26 5 7 7 0 0 81 14 42
2014 Language of service - Both English and French 45 31 10 4 10 0 0 76 14 55
2011 Language of service - English only 61 26 8 0 4 0 0 87 4 43
2011 Language of service - Both English and French 45 37 3 8 7 0 0 82 15 63
2008 Language of service - English only 40 33 5 16 7 0 0 72 23 43
2008 Language of service - Both English and French 48 29 11 6 6 0 0 77 12 66

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 28 14 14 5 0 0 67 18 49
2017 Language of service - Both English and French 33 33 12 14 9 0 0 66 22 60
2014 Language of service - English only 34 41 5 15 5 0 0 75 20 41
2014 Language of service - Both English and French 29 31 18 13 8 0 0 60 21 55
2011 Language of service - English only 50 22 15 7 6 0 0 72 13 43
2011 Language of service - Both English and French 36 33 17 6 7 0 0 70 14 63

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 35 18 10 4 0 0 69 13 49
2017 Language of service - Both English and French 33 34 9 18 5 0 0 67 24 60
2014 Language of service - English only 38 41 7 12 2 0 0 79 14 42
2014 Language of service - Both English and French 31 35 19 9 7 0 0 66 16 55
2011 Language of service - English only 50 24 13 9 4 0 0 74 13 43
2011 Language of service - Both English and French 39 35 14 5 7 0 0 74 12 63
2008 Language of service - English only 37 30 12 19 2 0 0 67 21 43
2008 Language of service - Both English and French 44 33 12 6 3 2 0 78 9 66

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 19 18 14 5 7 0 60 21 49
2017 Language of service - Both English and French 31 23 20 7 16 3 0 55 24 60
2014 Language of service - English only 55 21 0 16 2 5 0 80 20 42
2014 Language of service - Both English and French 33 24 17 13 12 2 0 58 25 55
2011 Language of service - English only 50 20 15 2 11 2 0 71 13 43
2011 Language of service - Both English and French 38 24 23 4 7 1 2 64 12 63
2008 Language of service - English only 26 33 0 16 12 5 9 68 32 43
2008 Language of service - Both English and French 44 18 9 12 5 9 3 71 19 66
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 24 39 37 49
2017 Language of service - Both English and French 30 32 38 60
2014 Language of service - English only 10 46 44 42
2014 Language of service - Both English and French 36 40 24 55
2011 Language of service - English only 33 41 26 43
2011 Language of service - Both English and French 37 34 29 63

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 20 24 22 13 8 13 11
2017 Language of service - Both English and French 37 5 39 0 13 6 17
2014 Language of service - Both English and French 5 16 64 5 9999 11 20
2011 Language of service - English only 13 27 33 14 9999 13 15
2011 Language of service - Both English and French 17 16 37 9 9999 21 24
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 23 77 49
2017 Language of service - Both English and French 26 74 60
2014 Language of service - English only 24 76 42
2014 Language of service - Both English and French 24 76 55

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 11
2017 Language of service - Both English and French 49 16
2014 Language of service - English only 81 10
2014 Language of service - Both English and French 48 13

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 77 11
2017 Language of service - Both English and French 69 16
2014 Language of service - English only 59 10
2014 Language of service - Both English and French 84 13

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2014 Language of service - English only 0 10
2014 Language of service - Both English and French 0 13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2017 Language of service - Both English and French 0 16
2014 Language of service - English only 0 10
2014 Language of service - Both English and French 0 13

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2014 Language of service - English only 0 10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 16
2014 Language of service - Both English and French 0 13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 67 11
2017 Language of service - Both English and French 38 16

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 40 16
2014 Language of service - English only 51 10
2014 Language of service - Both English and French 61 13

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 11
2017 Language of service - Both English and French 47 16
2014 Language of service - English only 59 10
2014 Language of service - Both English and French 53 13

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 11
2017 Language of service - Both English and French 60 16
2014 Language of service - English only 62 10
2014 Language of service - Both English and French 64 13

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 68 11
2017 Language of service - Both English and French 51 16
2014 Language of service - English only 71 10
2014 Language of service - Both English and French 54 13

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 59 11
2014 Language of service - Both English and French 48 13

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2017 Language of service - Both English and French 0 16
2014 Language of service - English only 0 10
2014 Language of service - Both English and French 0 13

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 16
2014 Language of service - English only 0 10
2014 Language of service - Both English and French 0 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 11
2017 Language of service - Both English and French 51 16
2014 Language of service - English only 58 10
2014 Language of service - Both English and French 62 13

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 16

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 46 11
2014 Language of service - Both English and French 0 13

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 75 11
2017 Language of service - Both English and French 59 16
2014 Language of service - English only 70 10
2014 Language of service - Both English and French 54 13

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 52 11
2014 Language of service - English only 50 10
2014 Language of service - Both English and French 45 13

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 16

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 40 11
2017 Language of service - Both English and French 35 16
2014 Language of service - Both English and French 57 13

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2014 Language of service - Both English and French 0 13

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 16

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 15

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 15

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 36 15

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 55 15
2014 Language of service - Both English and French 72 11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 53 15

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 15

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 100 0 11
2017 Language of service - Both English and French 95 5 16

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 21 22 11 12 7 2 51 25 49
2017 Language of service - Both English and French 10 23 20 6 19 16 6 42 32 60
2014 Language of service - English only 31 7 16 7 15 17 7 50 28 42
2014 Language of service - Both English and French 18 15 16 11 16 20 4 43 35 55

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 23 19 9 9 4 0 62 18 49
2017 Language of service - Both English and French 25 35 16 7 15 0 2 60 23 60
2014 Language of service - English only 37 17 19 9 10 5 3 58 21 42
2014 Language of service - Both English and French 23 22 24 7 10 13 0 52 21 55
2011 Language of service - English only 48 26 9 11 4 2 0 76 15 43
2011 Language of service - Both English and French 34 37 15 8 4 2 0 72 12 63
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 49 0 2 0 2 17 98 2 49
2017 Language of service - Both English and French 33 37 14 5 2 3 6 77 7 60
2014 Language of service - English only 24 54 5 2 2 0 12 89 5 42
2014 Language of service - Both English and French 34 37 15 6 0 2 7 77 6 55
2011 Language of service - English only 26 34 4 4 0 5 26 88 6 43
2011 Language of service - Both English and French 21 38 8 7 0 0 26 80 10 63
2008 Language of service - English only 23 47 7 2 0 0 21 88 3 43
2008 Language of service - Both English and French 29 28 8 8 5 6 17 74 16 65

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 25 13 2 4 15 17 72 8 49
2017 Language of service - Both English and French 13 26 24 10 8 10 10 49 22 60
2014 Language of service - English only 14 34 7 15 9 10 11 60 31 42
2014 Language of service - Both English and French 15 13 21 10 11 16 16 40 30 55
2011 Language of service - English only 15 26 11 9 4 13 22 64 20 43
2011 Language of service - Both English and French 19 28 13 9 3 15 13 65 17 63

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 22 7 2 3 4 14 85 6 49
2017 Language of service - Both English and French 26 35 19 7 0 3 10 70 8 60
2014 Language of service - English only 46 26 5 7 5 0 12 81 13 42
2014 Language of service - Both English and French 33 34 11 2 5 8 8 79 8 55
2011 Language of service - English only 22 24 8 2 6 11 26 73 14 43
2011 Language of service - Both English and French 35 23 7 3 5 1 26 79 10 63
2008 Language of service - English only 19 36 5 2 12 5 21 74 19 42
2008 Language of service - Both English and French 35 18 14 3 3 11 15 73 8 65

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 28 4 2 3 2 14 89 6 49
2017 Language of service - Both English and French 31 31 17 8 3 3 6 68 13 60
2014 Language of service - English only 36 30 7 7 5 2 12 78 14 42
2014 Language of service - Both English and French 29 31 9 6 7 10 8 73 15 55
2011 Language of service - English only 33 19 8 4 0 9 26 80 7 43
2011 Language of service - Both English and French 37 23 10 6 3 0 21 76 11 63
2008 Language of service - English only 23 19 9 16 5 5 23 58 29 43
2008 Language of service - Both English and French 27 24 11 11 5 6 17 67 20 66
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 14 86 49
2017 Language of service - Both English and French 11 89 60
2014 Language of service - English only 12 88 42
2014 Language of service - Both English and French 13 87 55

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 22 21 0 10 16 2 62 12 49
2017 Language of service - Both English and French 16 23 18 2 11 25 5 55 19 60
2014 Language of service - English only 23 12 24 8 5 20 9 49 18 42
2014 Language of service - Both English and French 18 18 19 6 5 29 5 55 16 55

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 30 18 2 5 8 0 73 8 49
2017 Language of service - Both English and French 38 31 12 3 11 5 0 72 15 60
2014 Language of service - English only 40 22 27 6 2 2 0 64 9 41
2014 Language of service - Both English and French 23 28 20 8 5 15 2 61 15 55
2011 Language of service - English only 50 23 15 2 4 4 0 77 7 42
2011 Language of service - Both English and French 36 38 18 3 0 5 0 78 3 63
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 19 20 11 15 3 0 52 27 49
2017 Language of service - Both English and French 33 26 18 16 6 0 2 60 22 60

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 19 30 18 18 0 0 34 36 49
2017 Language of service - Both English and French 18 29 25 14 14 0 0 47 29 59

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 39 20 11 6 0 2 62 17 48
2017 Language of service - Both English and French 31 27 22 17 3 0 0 58 20 59

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 29 13 15 15 0 3 56 31 49
2017 Language of service - Both English and French 20 24 17 17 23 0 0 44 40 59

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 14 10 3 7 0 25 73 13 48
2017 Language of service - Both English and French 52 13 18 10 5 0 2 66 16 60

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 32 19 24 0 0 0 57 24 49
2017 Language of service - Both English and French 36 29 28 6 2 0 0 65 7 60

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 28 27 8 3 0 5 59 12 49
2017 Language of service - Both English and French 31 35 17 8 7 0 2 67 15 60

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 35 26 11 5 0 3 58 16 49
2017 Language of service - Both English and French 24 28 21 13 14 0 0 52 27 60

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 30 22 12 2 0 3 63 14 47
2017 Language of service - Both English and French 38 24 25 9 5 0 0 62 13 59

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 37 15 11 11 0 0 64 21 49
2017 Language of service - Both English and French 35 23 23 18 1 0 0 58 19 60

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 18 17 7 4 0 5 70 12 49
2017 Language of service - Both English and French 50 14 22 5 8 1 0 66 12 60

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 71 10 10 4 3 0 2 83 7 49
2017 Language of service - Both English and French 64 10 8 10 5 1 2 77 15 60

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 32 16 8 3 0 0 73 11 49
2017 Language of service - Both English and French 53 27 11 6 0 1 2 82 7 60

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 27 13 6 0 0 0 82 6 48
2017 Language of service - Both English and French 67 4 8 11 6 3 2 75 17 59

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 8 0 3 0 0 40 95 5 49
2017 Language of service - Both English and French 53 11 5 3 0 3 25 89 4 60

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 29 17 0 0 0 4 83 0 49
2017 Language of service - Both English and French 75 16 5 3 0 0 2 92 3 59

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 17 13 11 4 0 3 72 15 49
2017 Language of service - Both English and French 52 18 21 2 6 0 2 71 7 59

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 24 9 3 0 0 3 87 4 49
2017 Language of service - Both English and French 62 28 8 0 0 0 2 92 0 60

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 25 41 19 5 0 0 35 24 49
2017 Language of service - Both English and French 8 29 43 13 4 2 2 38 18 60

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 23 37 17 6 2 0 24 39 49
2017 Language of service - Both English and French 6 18 48 16 8 0 3 25 25 59

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 40 18 0 0 0 0 82 0 49
2017 Language of service - Both English and French 39 30 14 10 7 0 0 68 17 60

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 44 12 17 7 5 0 62 25 49
2017 Language of service - Both English and French 17 30 20 16 14 3 0 48 31 59
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 22 78 49
2017 Language of service - Both English and French 24 76 60
2014 Language of service - English only 32 68 42
2014 Language of service - Both English and French 9 91 55

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 85 15 10
2017 Language of service - Both English and French 68 32 15
2014 Language of service - English only 53 47 13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 35 47 9 0 9 0 0 82 9 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 32 14 11 8 2 5 31 69 49
2017 Language of service - Both English and French 38 27 18 11 6 0 0 38 62 60

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 32
2017 Language of service - Both English and French 21 36

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 32
2017 Language of service - Both English and French 39 36

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 32
2017 Language of service - Both English and French 32 36

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 32
2017 Language of service - Both English and French 21 36

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 32
2017 Language of service - Both English and French 2 36

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 32
2017 Language of service - Both English and French 42 36

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 13 48 23 10 0 7 28
2017 Language of service - Both English and French 4 53 23 7 5 7 36

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 19 18 19 12 6 8 43 36 32
2017 Language of service - Both English and French 19 18 20 10 8 2 22 49 25 36

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 8 17 11 29 6 24 19 58 32
2017 Language of service - Both English and French 4 6 18 5 47 2 17 13 64 36
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