2017 Public Service Employee Survey Results for Parole Board of Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 47 1 13 3 0 0 83 17 111
2017 Does not provide services to public 46 44 3 6 1 0 0 90 7 253
2014 Provides services to public 38 41 6 10 5 0 0 79 15 97
2014 Does not provide services to public 47 45 3 4 1 0 0 92 5 211
2011 Provides services to public 52 37 3 5 3 0 0 89 8 107
2011 Does not provide services to public 51 39 2 6 1 0 0 91 7 192
2008 Provides services to public 53 38 4 5 1 0 0 91 5 110
2008 Does not provide services to public 49 43 2 6 1 0 0 92 6 157

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 19 3 2 3 0 2 92 5 111
2017 Does not provide services to public 77 17 2 2 0 0 1 95 2 254
2014 Provides services to public 71 19 3 2 4 1 0 91 6 97
2014 Does not provide services to public 78 18 2 1 0 0 0 97 1 211
2011 Provides services to public 78 15 1 5 2 0 0 93 6 106
2011 Does not provide services to public 78 17 3 0 1 0 0 96 1 192
2008 Provides services to public 78 14 3 4 2 0 0 92 5 111
2008 Does not provide services to public 76 21 2 1 0 0 0 97 1 157

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 21 3 5 2 0 3 90 7 110
2017 Does not provide services to public 71 15 4 6 3 0 2 87 9 252
2014 Provides services to public 64 21 4 5 4 0 2 86 9 97
2014 Does not provide services to public 70 17 4 5 2 0 1 88 8 211
2011 Provides services to public 70 18 5 2 5 0 0 87 7 106
2011 Does not provide services to public 68 16 2 11 3 1 0 84 14 192
2008 Provides services to public 70 17 2 6 4 1 0 88 10 110
2008 Does not provide services to public 73 18 3 6 1 0 0 90 7 157

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 37 5 9 14 0 0 72 23 111
2017 Does not provide services to public 49 30 5 11 5 0 0 79 16 253
2014 Provides services to public 39 26 3 14 18 0 0 65 32 97
2014 Does not provide services to public 41 33 9 12 5 0 0 75 17 211
2011 Provides services to public 51 31 4 9 4 0 0 82 13 107
2011 Does not provide services to public 48 32 8 6 6 0 0 79 12 192

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 53 10 11 3 0 0 76 14 110
2017 Does not provide services to public 34 39 9 15 4 1 0 73 18 253
2014 Provides services to public 26 39 14 13 7 0 0 65 21 97
2014 Does not provide services to public 27 48 9 9 6 0 0 75 15 210
2011 Provides services to public 38 32 9 15 6 0 0 70 21 107
2011 Does not provide services to public 30 41 11 11 5 0 1 72 16 192
2008 Provides services to public 34 42 5 10 8 0 1 77 18 111
2008 Does not provide services to public 35 45 10 8 3 0 0 80 11 157

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 30 10 5 1 0 0 83 6 111
2017 Does not provide services to public 54 32 9 2 3 0 0 86 5 253
2014 Provides services to public 56 28 9 5 2 0 0 84 8 97
2014 Does not provide services to public 45 40 8 3 4 0 0 85 7 211
2011 Provides services to public 56 30 4 4 4 2 0 87 8 107
2011 Does not provide services to public 51 35 8 3 2 0 0 87 5 192
2008 Provides services to public 53 37 5 5 0 0 0 90 5 111
2008 Does not provide services to public 50 31 15 3 1 0 0 82 4 157

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 22 3 8 2 0 0 87 9 111
2017 Does not provide services to public 60 26 6 6 3 0 0 85 9 253
2014 Provides services to public 63 26 6 2 2 0 0 89 5 97
2014 Does not provide services to public 52 34 8 2 4 0 0 87 6 209
2011 Provides services to public 55 35 3 5 2 1 0 91 6 107
2011 Does not provide services to public 54 34 9 1 2 0 0 87 3 192
2008 Provides services to public 57 33 5 4 2 0 0 90 5 111
2008 Does not provide services to public 47 44 4 3 1 0 0 91 4 157

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 34 4 7 2 0 0 87 9 111
2017 Does not provide services to public 50 33 7 8 2 0 0 83 10 252
2014 Provides services to public 44 34 8 5 7 0 1 79 12 97
2014 Does not provide services to public 43 42 6 7 2 0 0 85 9 211

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 33 11 9 6 0 0 74 14 111
2017 Does not provide services to public 47 32 11 6 3 0 0 80 9 252
2014 Provides services to public 40 35 12 3 9 1 0 76 12 97
2014 Does not provide services to public 40 37 13 5 4 0 0 78 10 211
2011 Provides services to public 45 29 14 8 4 0 0 74 12 107
2011 Does not provide services to public 48 29 9 8 6 0 1 78 14 191

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 21 16 9 13 3 15 55 26 111
2017 Does not provide services to public 38 19 9 8 8 1 16 69 20 251
2014 Provides services to public 21 19 12 9 17 4 17 51 34 97
2014 Does not provide services to public 28 24 11 9 10 3 15 64 23 211
2011 Provides services to public 26 23 13 10 12 2 14 59 26 107
2011 Does not provide services to public 24 21 14 13 7 2 19 57 25 192
2008 Provides services to public 29 14 10 14 11 2 20 55 32 111
2008 Does not provide services to public 31 29 6 9 8 4 14 73 20 157

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 42 4 9 2 0 0 85 10 111
2017 Does not provide services to public 43 42 8 3 4 0 0 85 7 253
2014 Provides services to public 46 35 10 4 5 0 0 81 10 97
2014 Does not provide services to public 39 44 9 5 4 0 0 83 9 211
2011 Provides services to public 56 30 7 4 4 0 0 86 7 107
2011 Does not provide services to public 50 36 7 2 5 0 0 86 7 192
2008 Provides services to public 49 41 4 6 1 0 0 89 7 111
2008 Does not provide services to public 40 44 10 4 2 0 0 84 6 157

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 37 12 9 11 0 0 68 20 111
2017 Does not provide services to public 33 36 8 15 8 1 0 69 23 253
2014 Provides services to public 26 39 5 12 16 0 1 66 28 96
2014 Does not provide services to public 30 36 13 11 9 0 0 66 20 211
2011 Provides services to public 31 30 11 18 11 0 0 61 28 107
2011 Does not provide services to public 29 43 12 9 7 0 1 72 16 192

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 32 8 8 3 0 0 81 11 111
2017 Does not provide services to public 39 46 6 7 2 0 0 85 9 251

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 29 5 3 2 0 0 89 6 111
2017 Does not provide services to public 61 30 6 0 2 0 0 91 3 253
2014 Provides services to public 63 29 3 1 4 0 0 92 5 97
2014 Does not provide services to public 54 34 8 2 1 1 0 88 4 211
2011 Provides services to public 62 29 7 1 1 0 0 91 2 107
2011 Does not provide services to public 58 36 4 1 1 0 0 93 2 192
2008 Provides services to public 76 20 2 2 1 0 0 95 3 111
2008 Does not provide services to public 60 34 5 1 0 0 0 94 1 157

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 37 8 14 10 0 0 69 23 111
2017 Does not provide services to public 35 35 12 9 9 0 0 70 18 252

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 33 6 0 2 0 0 92 2 110
2017 Does not provide services to public 67 26 5 1 2 0 0 92 3 251
2014 Provides services to public 81 15 3 0 1 0 0 96 1 96
2014 Does not provide services to public 70 22 7 1 0 0 0 92 1 211
2011 Provides services to public 75 20 3 1 1 1 0 95 2 106
2011 Does not provide services to public 72 25 1 0 1 0 0 97 2 192

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 34 10 15 9 0 1 66 24 110
2017 Does not provide services to public 34 35 12 12 5 0 1 70 18 251
2014 Provides services to public 31 30 13 10 16 0 0 61 26 97
2014 Does not provide services to public 31 43 9 11 5 0 1 74 17 211
2011 Provides services to public 40 31 11 13 4 1 0 71 18 107
2011 Does not provide services to public 41 37 9 7 5 0 0 79 11 192

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 37 13 15 6 0 1 65 22 110
2017 Does not provide services to public 35 34 13 10 7 0 1 70 17 251
2014 Provides services to public 33 28 16 9 14 0 0 61 23 97
2014 Does not provide services to public 37 34 12 12 5 0 0 71 17 211

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 36 10 12 6 0 0 72 18 110
2017 Does not provide services to public 40 37 13 6 4 0 0 77 10 251
2014 Provides services to public 36 33 15 10 6 1 0 69 16 97
2014 Does not provide services to public 38 41 9 7 5 0 0 80 12 210
2011 Provides services to public 55 27 9 4 4 0 0 82 9 106
2011 Does not provide services to public 49 34 7 5 5 0 0 83 10 190

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 41 7 5 2 0 0 87 6 110
2017 Does not provide services to public 52 35 7 4 2 0 0 87 6 250
2014 Provides services to public 54 36 6 1 2 0 1 91 3 97
2014 Does not provide services to public 50 37 6 4 3 0 0 87 7 211
2011 Provides services to public 55 34 5 3 4 0 0 88 6 107
2011 Does not provide services to public 52 38 4 4 3 0 0 89 7 192
2008 Provides services to public 57 38 4 1 1 0 0 95 2 111
2008 Does not provide services to public 50 43 4 2 1 0 0 94 3 157

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 40 14 10 5 0 0 71 15 111
2017 Does not provide services to public 38 34 19 4 4 0 2 73 8 253
2014 Provides services to public 37 26 19 10 5 1 1 65 16 97
2014 Does not provide services to public 46 29 16 7 2 0 0 75 9 211
2011 Provides services to public 45 25 12 8 10 0 0 70 17 107
2011 Does not provide services to public 35 39 15 7 5 0 0 73 12 191
2008 Provides services to public 31 30 23 7 9 0 1 61 16 111
2008 Does not provide services to public 32 38 15 8 6 0 0 71 14 157

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 26 33 19 11 0 3 30 36 111
2017 Does not provide services to public 6 19 34 23 12 2 4 37 26 254
2014 Provides services to public 14 15 27 27 15 0 3 43 30 97
2014 Does not provide services to public 8 19 34 23 15 0 1 38 27 211
2011 Provides services to public 9 18 29 29 12 0 3 43 27 107
2011 Does not provide services to public 8 18 30 26 15 0 3 42 27 190
2008 Provides services to public 5 22 29 27 14 1 2 43 28 111
2008 Does not provide services to public 5 21 32 29 11 1 1 41 26 157

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 25 31 19 13 0 5 34 32 111
2017 Does not provide services to public 10 18 25 24 17 2 3 44 30 250
2014 Provides services to public 12 11 32 24 14 5 2 40 25 97
2014 Does not provide services to public 9 13 29 29 19 0 1 48 23 210
2011 Provides services to public 10 13 35 14 21 2 5 38 25 107
2011 Does not provide services to public 9 15 20 26 25 0 4 54 25 190
2008 Provides services to public 10 20 23 20 23 2 3 45 31 110
2008 Does not provide services to public 8 12 24 32 21 1 2 54 21 156

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 13 21 27 19 2 8 51 26 111
2017 Does not provide services to public 5 9 29 26 18 4 8 50 17 253
2014 Provides services to public 7 14 27 23 20 5 3 47 23 97
2014 Does not provide services to public 7 12 25 25 21 2 7 51 22 210
2011 Provides services to public 4 7 28 30 21 1 9 57 13 107
2011 Does not provide services to public 5 10 22 28 28 1 5 60 16 190
2008 Provides services to public 4 6 28 34 22 1 5 60 11 111
2008 Does not provide services to public 3 7 23 39 21 3 4 64 11 155

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 12 27 28 20 1 6 51 20 111
2017 Does not provide services to public 5 8 34 28 19 1 4 50 14 252
2014 Provides services to public 7 10 26 33 21 1 2 56 17 97
2014 Does not provide services to public 2 9 27 34 24 1 2 60 12 210
2011 Provides services to public 5 12 26 32 21 1 5 55 18 107
2011 Does not provide services to public 3 8 26 33 25 1 4 61 12 190
2008 Provides services to public 6 10 26 28 25 1 4 56 17 111
2008 Does not provide services to public 3 8 35 32 18 1 2 52 12 154

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 22 21 20 13 0 5 35 43 110
2017 Does not provide services to public 16 21 24 19 18 1 2 38 38 252
2014 Provides services to public 17 25 29 13 9 2 4 24 45 97
2014 Does not provide services to public 13 22 31 15 17 0 2 33 35 211
2011 Provides services to public 15 15 26 23 17 1 4 42 31 107
2011 Does not provide services to public 12 17 33 17 16 1 3 35 30 191
2008 Provides services to public 11 18 32 18 16 3 3 36 30 111
2008 Does not provide services to public 10 19 25 24 17 1 3 43 31 155

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 23 35 18 10 3 5 30 32 111
2017 Does not provide services to public 14 19 24 23 12 4 4 38 36 253
2014 Provides services to public 19 15 29 16 14 3 2 33 36 97
2014 Does not provide services to public 9 24 27 24 14 0 2 39 34 211
2011 Provides services to public 8 16 33 22 17 0 5 41 25 107
2011 Does not provide services to public 12 22 29 19 12 2 4 33 36 191
2008 Provides services to public 16 23 26 18 12 2 3 31 42 111
2008 Does not provide services to public 12 20 35 22 8 1 2 31 33 155

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 15 20 22 15 3 7 41 36 111
2017 Does not provide services to public 9 15 30 23 17 3 4 42 26 252
2014 Provides services to public 17 17 31 19 15 1 1 34 34 96
2014 Does not provide services to public 6 18 30 25 16 1 4 43 26 210
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 13 3 3 1 0 3 93 5 111
2017 Does not provide services to public 73 15 4 1 2 0 5 93 3 253
2014 Provides services to public 71 15 8 1 4 0 1 88 5 97
2014 Does not provide services to public 77 13 3 2 2 0 3 93 4 211
2011 Provides services to public 70 16 4 4 5 0 1 86 9 106
2011 Does not provide services to public 72 12 3 6 1 0 6 90 7 192
2008 Provides services to public 71 10 3 5 7 0 4 84 13 111
2008 Does not provide services to public 75 13 4 2 1 1 4 93 3 156

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 26 13 17 17 3 2 51 35 111
2017 Does not provide services to public 24 27 13 17 10 6 3 56 30 252
2014 Provides services to public 29 27 17 6 17 2 2 59 24 97
2014 Does not provide services to public 28 32 13 13 9 2 2 63 23 211

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 33 8 12 14 0 0 66 26 111
2017 Does not provide services to public 44 26 10 12 7 1 0 71 19 253
2014 Provides services to public 40 23 8 9 20 0 0 64 29 97
2014 Does not provide services to public 47 27 10 8 9 0 0 73 17 210

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 40 18 11 2 0 0 69 13 111
2017 Does not provide services to public 35 33 13 13 5 0 0 69 18 252
2014 Provides services to public 34 36 8 15 6 0 0 71 21 97
2014 Does not provide services to public 34 40 9 12 6 0 0 74 17 210
2011 Provides services to public 30 40 10 12 6 1 1 72 18 107
2011 Does not provide services to public 36 39 5 11 6 2 0 76 18 192
2008 Provides services to public 26 42 7 17 5 1 1 70 23 111
2008 Does not provide services to public 28 46 7 9 7 3 1 76 17 156

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 23 13 18 11 6 0 55 31 111
2017 Does not provide services to public 31 26 15 13 8 7 2 61 22 252
2014 Provides services to public 32 26 13 7 15 6 0 62 24 97
2014 Does not provide services to public 33 29 12 12 9 5 1 66 22 210
2011 Provides services to public 29 32 11 15 11 3 0 62 26 107
2011 Does not provide services to public 38 24 15 9 9 4 0 66 19 192
2008 Provides services to public 27 29 9 17 12 3 3 60 31 110
2008 Does not provide services to public 32 32 8 13 7 6 1 69 22 155

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 23 19 18 14 12 2 41 38 111
2017 Does not provide services to public 13 22 16 18 15 13 2 42 39 253
2014 Provides services to public 15 22 18 16 15 10 4 43 36 97
2014 Does not provide services to public 12 20 16 24 13 14 2 38 43 210

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 42 7 16 2 0 0 75 18 111
2017 Does not provide services to public 42 37 7 7 7 0 0 80 14 252
2014 Provides services to public 36 36 15 8 4 0 0 73 12 96
2014 Does not provide services to public 43 41 7 6 3 0 0 84 9 210
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 38 10 8 4 1 1 77 12 111
2017 Does not provide services to public 41 40 7 7 5 0 1 81 12 254
2014 Provides services to public 41 33 10 4 10 1 0 75 14 97
2014 Does not provide services to public 37 33 10 12 6 0 1 71 19 211
2011 Provides services to public 34 34 11 6 14 1 0 69 20 107
2011 Does not provide services to public 41 31 11 10 7 0 1 72 17 192
2008 Provides services to public 35 33 9 10 10 1 2 70 20 111
2008 Does not provide services to public 41 35 8 6 9 1 0 76 16 155

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 33 12 9 6 2 0 73 15 111
2017 Does not provide services to public 49 29 10 7 4 1 1 79 11 253
2014 Provides services to public 47 20 11 7 9 4 1 71 17 97
2014 Does not provide services to public 43 29 12 8 5 3 1 75 13 211
2011 Provides services to public 40 25 19 9 4 2 0 67 14 106
2011 Does not provide services to public 50 29 8 7 6 0 0 79 13 192
2008 Provides services to public 43 26 13 8 6 3 1 72 15 111
2008 Does not provide services to public 47 26 12 5 8 2 1 75 13 155

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 30 12 12 4 1 0 72 16 111
2017 Does not provide services to public 45 31 13 5 5 1 1 77 10 254
2014 Provides services to public 40 27 7 12 11 2 0 69 24 97
2014 Does not provide services to public 43 33 11 8 5 0 1 77 13 211
2011 Provides services to public 38 29 15 10 7 1 0 68 17 106
2011 Does not provide services to public 50 22 9 14 5 0 0 72 18 192
2008 Provides services to public 41 32 8 10 8 1 0 74 18 111
2008 Does not provide services to public 47 32 7 6 8 0 0 79 14 155

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 83 10 0 1 2 0 3 97 3 111
2017 Does not provide services to public 80 9 3 2 1 0 4 93 4 254
2014 Provides services to public 87 8 4 0 2 0 0 94 2 97
2014 Does not provide services to public 83 8 1 0 2 0 4 96 2 211
2011 Provides services to public 78 11 4 2 4 1 2 91 6 106
2011 Does not provide services to public 84 7 2 2 2 0 2 93 5 192
2008 Provides services to public 82 5 3 3 5 0 2 89 8 111
2008 Does not provide services to public 88 7 1 0 2 0 3 97 2 153

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 27 11 7 4 0 7 76 12 110
2017 Does not provide services to public 55 21 8 7 5 2 1 79 13 254
2014 Provides services to public 49 25 5 3 9 5 3 81 13 97
2014 Does not provide services to public 53 21 10 7 2 3 4 80 10 211
2011 Provides services to public 43 26 10 9 7 1 5 73 17 107
2011 Does not provide services to public 49 23 10 4 5 2 5 78 11 192

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 35 7 2 9 0 1 83 10 111
2017 Does not provide services to public 56 28 6 4 5 0 0 84 10 253

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 34 5 5 7 0 1 83 12 111
2017 Does not provide services to public 60 22 9 3 5 1 1 84 7 254

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 28 9 7 6 0 1 77 13 111
2017 Does not provide services to public 54 26 9 6 5 0 0 81 11 253
2014 Provides services to public 51 24 8 3 12 0 1 76 16 96
2014 Does not provide services to public 50 25 12 7 4 1 0 76 11 211
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 43 0 17 0 0 0 83 17 17
2017 Does not provide services to public 39 29 6 11 2 8 5 78 15 52
2014 Provides services to public 33 52 15 0 0 0 0 85 0 12
2014 Does not provide services to public 51 31 7 3 2 2 2 86 6 45

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 30 17 7 7 0 0 68 14 111
2017 Does not provide services to public 31 35 13 8 8 4 0 69 17 254
2014 Provides services to public 31 31 14 7 13 4 0 65 21 97
2014 Does not provide services to public 31 35 13 9 8 4 0 69 18 211
2011 Provides services to public 32 27 19 12 9 1 0 59 22 107
2011 Does not provide services to public 28 34 16 9 10 4 0 64 19 192

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 32 15 11 11 0 0 63 21 111
2017 Does not provide services to public 29 33 10 16 9 1 0 64 26 254
2014 Provides services to public 28 28 18 13 11 1 0 57 25 97
2014 Does not provide services to public 26 37 16 9 10 2 0 64 20 211
2011 Provides services to public 35 27 17 10 12 0 0 61 22 107
2011 Does not provide services to public 35 34 12 9 9 1 0 69 19 192
2008 Provides services to public 30 27 14 17 11 1 1 58 28 111
2008 Does not provide services to public 34 36 10 10 8 2 0 71 18 157

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 28 19 18 10 2 0 53 28 111
2017 Does not provide services to public 24 31 15 15 11 5 0 57 27 254
2014 Provides services to public 25 25 19 16 12 3 0 52 29 97
2014 Does not provide services to public 21 41 18 9 9 2 0 64 18 211
2011 Provides services to public 30 33 13 10 12 3 0 65 22 107
2011 Does not provide services to public 20 41 15 13 7 4 0 64 20 192
2008 Provides services to public 23 31 16 14 14 3 0 56 28 111
2008 Does not provide services to public 20 43 13 11 7 4 0 67 19 157

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 26 14 17 11 6 0 56 30 111
2017 Does not provide services to public 32 28 17 10 10 3 0 62 21 254
2014 Provides services to public 26 22 18 11 17 5 0 50 30 97
2014 Does not provide services to public 23 32 15 11 13 6 0 58 26 211
2011 Provides services to public 34 30 13 9 11 3 0 66 21 107
2011 Does not provide services to public 30 34 14 13 7 3 0 66 20 192
2008 Provides services to public 27 27 14 14 12 6 0 58 28 111
2008 Does not provide services to public 22 39 12 10 9 8 0 67 20 157

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 36 15 20 12 0 0 53 32 111
2017 Does not provide services to public 23 33 14 15 11 2 1 58 27 253
2014 Provides services to public 22 33 9 17 17 2 0 57 35 97
2014 Does not provide services to public 19 40 13 14 9 3 0 61 25 210
2011 Provides services to public 30 33 11 12 14 1 0 63 26 107
2011 Does not provide services to public 20 44 12 12 9 3 0 66 21 192
2008 Provides services to public 21 38 8 14 18 2 0 60 32 111
2008 Does not provide services to public 25 41 15 11 8 1 0 66 19 158
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 43 16 5 3 0 0 76 8 111
2017 Does not provide services to public 41 37 14 4 4 0 0 78 8 254
2014 Provides services to public 37 33 14 4 10 2 0 71 14 97
2014 Does not provide services to public 34 47 11 4 3 1 0 82 7 211
2011 Provides services to public 43 39 9 5 4 0 0 81 10 107
2011 Does not provide services to public 34 42 12 8 4 0 0 76 12 191

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 38 3 4 0 1 0 93 4 111
2017 Does not provide services to public 50 39 7 2 1 1 0 90 3 253
2014 Provides services to public 55 39 3 2 2 0 0 93 4 97
2014 Does not provide services to public 50 38 6 2 1 3 0 91 3 211
2011 Provides services to public 52 37 5 4 3 0 0 89 6 107
2011 Does not provide services to public 55 32 8 3 2 1 0 87 5 190

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 33 10 10 7 0 0 74 16 111
2017 Does not provide services to public 45 30 9 8 4 4 0 78 13 254
2014 Provides services to public 44 32 6 2 12 2 1 79 15 97
2014 Does not provide services to public 42 35 10 7 2 4 0 81 9 211
2011 Provides services to public 42 24 12 15 5 1 0 67 21 107
2011 Does not provide services to public 40 30 11 7 8 4 0 72 16 190
2008 Provides services to public 45 25 8 14 5 1 1 72 20 111
2008 Does not provide services to public 41 29 11 8 6 4 1 74 14 157

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 35 19 14 5 3 0 61 19 111
2017 Does not provide services to public 32 26 20 10 6 6 0 62 16 253
2014 Provides services to public 31 26 14 13 13 2 1 59 27 96
2014 Does not provide services to public 22 40 18 10 5 3 0 65 16 211
2011 Provides services to public 33 22 21 10 11 4 0 57 21 107
2011 Does not provide services to public 21 35 19 11 6 7 1 61 18 192

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 23 18 17 17 3 3 44 36 111
2017 Does not provide services to public 24 22 16 14 14 9 3 51 31 253
2014 Provides services to public 21 18 16 16 20 6 3 42 40 97
2014 Does not provide services to public 17 28 16 12 15 8 4 51 31 211
2011 Provides services to public 22 24 19 15 12 3 5 50 29 107
2011 Does not provide services to public 21 22 15 15 14 5 8 49 33 190

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 22 7 4 3 0 2 85 7 111
2017 Does not provide services to public 70 12 6 5 3 1 5 86 8 253
2014 Provides services to public 65 18 6 4 5 1 1 85 9 97
2014 Does not provide services to public 67 15 5 5 2 0 5 87 8 211

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 19 3 3 1 0 2 92 4 111
2017 Does not provide services to public 74 13 4 2 2 1 4 93 3 254
2014 Provides services to public 68 16 5 8 2 1 1 86 9 97
2014 Does not provide services to public 69 18 5 3 2 1 3 90 5 211
2011 Provides services to public 67 20 9 2 1 0 1 88 3 106
2011 Does not provide services to public 67 21 5 1 0 0 4 92 2 191
2008 Provides services to public 74 11 3 4 5 1 4 89 8 111
2008 Does not provide services to public 72 20 6 1 1 0 1 92 2 157

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 33 18 16 6 5 1 57 24 111
2017 Does not provide services to public 32 29 14 12 8 3 2 64 21 254
2014 Provides services to public 21 24 23 15 13 4 0 47 29 97
2014 Does not provide services to public 22 39 15 11 10 2 1 63 22 211
2011 Provides services to public 33 29 15 13 9 1 1 63 22 107
2011 Does not provide services to public 28 36 13 11 7 3 1 68 19 192
2008 Provides services to public 22 27 14 16 18 1 2 50 35 111
2008 Does not provide services to public 31 39 11 16 3 1 0 71 19 157

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 25 18 15 17 3 5 45 35 111
2017 Does not provide services to public 21 23 16 17 17 3 4 47 36 253
2014 Provides services to public 14 20 18 17 27 1 3 35 46 97
2014 Does not provide services to public 19 22 16 19 18 1 4 43 39 210
2011 Provides services to public 24 30 9 19 11 0 7 57 33 107
2011 Does not provide services to public 17 28 20 10 16 2 8 50 28 191
2008 Provides services to public 9 23 14 20 23 1 10 36 47 111
2008 Does not provide services to public 22 35 13 17 10 0 3 59 28 157

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 40 18 10 7 6 0 62 19 111
2017 Does not provide services to public 29 32 19 6 9 5 1 64 16 253

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 33 14 4 6 0 0 76 10 110
2017 Does not provide services to public 48 29 11 3 4 4 0 81 8 254
2014 Provides services to public 48 22 17 5 4 4 0 73 9 97
2014 Does not provide services to public 45 31 10 5 3 4 1 81 8 210

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 33 16 7 2 0 0 75 9 110
2017 Does not provide services to public 43 34 13 4 4 1 0 78 9 254
2014 Provides services to public 48 27 12 6 6 1 0 75 12 97
2014 Does not provide services to public 44 35 12 6 2 0 0 80 8 211
2011 Provides services to public 43 37 6 11 3 0 0 80 14 107
2011 Does not provide services to public 45 37 8 6 3 2 0 83 9 191

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 33 12 5 5 0 0 78 10 110
2017 Does not provide services to public 53 31 6 7 3 0 0 84 10 254
2014 Provides services to public 49 29 8 5 9 0 0 78 14 97
2014 Does not provide services to public 57 31 6 4 2 0 0 88 6 211
2011 Provides services to public 51 32 6 4 6 0 0 83 11 107
2011 Does not provide services to public 59 25 7 5 4 0 0 84 10 191
2008 Provides services to public 45 31 8 10 6 0 0 76 16 111
2008 Does not provide services to public 49 35 8 6 3 0 0 84 9 158

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 31 13 13 7 0 0 67 20 111
2017 Does not provide services to public 43 26 19 5 6 0 0 69 12 252
2014 Provides services to public 31 35 13 14 7 0 0 66 21 96
2014 Does not provide services to public 39 34 14 4 7 1 0 74 12 211
2011 Provides services to public 41 28 17 6 7 0 0 70 13 107
2011 Does not provide services to public 48 29 9 7 6 1 0 78 13 192

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 35 13 14 5 0 0 69 19 111
2017 Does not provide services to public 42 31 13 5 6 1 0 75 12 254
2014 Provides services to public 34 37 14 10 5 0 0 71 15 97
2014 Does not provide services to public 39 38 12 6 5 0 0 77 11 211
2011 Provides services to public 43 30 14 6 6 0 0 73 12 107
2011 Does not provide services to public 47 33 7 7 6 0 0 81 12 192
2008 Provides services to public 41 32 12 11 3 1 0 75 14 111
2008 Does not provide services to public 47 34 9 6 4 0 0 80 10 158

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 23 19 10 11 5 0 58 22 111
2017 Does not provide services to public 40 24 12 12 7 3 2 67 20 252
2014 Provides services to public 42 23 10 14 8 3 0 67 23 97
2014 Does not provide services to public 39 26 12 10 8 3 1 68 19 211
2011 Provides services to public 42 22 21 3 9 2 1 66 13 107
2011 Does not provide services to public 45 22 14 8 6 4 1 71 15 192
2008 Provides services to public 36 23 5 14 7 9 5 69 24 111
2008 Does not provide services to public 39 27 14 8 8 4 0 70 16 158
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 27 36 37 111
2017 Does not provide services to public 25 39 36 252
2014 Provides services to public 25 42 33 97
2014 Does not provide services to public 24 40 36 211
2011 Provides services to public 36 37 27 107
2011 Does not provide services to public 27 45 28 192

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 30 13 32 5 11 8 28
2017 Does not provide services to public 23 13 43 7 8 6 63
2014 Provides services to public 4 21 53 8 9999 13 24
2014 Does not provide services to public 23 18 45 4 9999 10 53
2011 Provides services to public 18 20 35 10 9999 18 40
2011 Does not provide services to public 26 25 33 3 9999 12 55
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 25 75 111
2017 Does not provide services to public 17 83 254
2014 Provides services to public 24 76 97
2014 Does not provide services to public 19 81 211

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 55 28
2017 Does not provide services to public 63 44
2014 Provides services to public 62 23
2014 Does not provide services to public 60 39

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 70 28
2017 Does not provide services to public 56 44
2014 Provides services to public 73 23
2014 Does not provide services to public 69 39

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 28
2017 Does not provide services to public 0 44
2014 Provides services to public 0 23

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 44
2014 Provides services to public 0 23
2014 Does not provide services to public 0 39

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 44

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 28
2017 Does not provide services to public 43 44
2014 Provides services to public 29 23
2014 Does not provide services to public 36 39

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 28
2017 Does not provide services to public 29 44
2014 Provides services to public 57 23
2014 Does not provide services to public 40 39

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 28
2017 Does not provide services to public 40 44
2014 Provides services to public 56 23
2014 Does not provide services to public 52 39

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 28
2017 Does not provide services to public 42 44
2014 Provides services to public 63 23
2014 Does not provide services to public 42 39

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 28
2017 Does not provide services to public 33 44
2014 Provides services to public 57 23
2014 Does not provide services to public 31 39

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 28
2017 Does not provide services to public 56 44
2014 Provides services to public 61 23
2014 Does not provide services to public 53 39

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 28
2017 Does not provide services to public 45 44
2014 Provides services to public 36 23
2014 Does not provide services to public 37 39

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 28
2017 Does not provide services to public 0 44
2014 Provides services to public 0 23
2014 Does not provide services to public 0 39

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 28
2017 Does not provide services to public 42 44
2014 Provides services to public 60 23
2014 Does not provide services to public 51 39

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 24 44
2014 Provides services to public 31 23
2014 Does not provide services to public 27 39

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 28
2017 Does not provide services to public 14 44
2014 Does not provide services to public 21 39

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 67 28
2017 Does not provide services to public 65 44
2014 Provides services to public 61 23
2014 Does not provide services to public 59 39

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 28
2017 Does not provide services to public 33 44
2014 Provides services to public 47 23
2014 Does not provide services to public 25 39

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 28
2017 Does not provide services to public 16 44
2014 Provides services to public 46 23
2014 Does not provide services to public 34 39

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 44

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 44

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 28
2017 Does not provide services to public 18 44
2014 Does not provide services to public 23 39

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 43
2014 Provides services to public 31 20
2014 Does not provide services to public 15 35

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 43

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 43
2014 Does not provide services to public 14 35

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 25
2014 Does not provide services to public 15 35

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 25
2014 Does not provide services to public 15 35

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 25
2017 Does not provide services to public 20 43
2014 Does not provide services to public 24 35

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 25
2017 Does not provide services to public 37 43
2014 Provides services to public 59 20
2014 Does not provide services to public 47 35

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 43
2014 Provides services to public 0 20
2014 Does not provide services to public 0 35

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 25
2017 Does not provide services to public 79 43
2014 Provides services to public 35 20
2014 Does not provide services to public 62 35

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 25
2017 Does not provide services to public 0 43

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 25
2017 Does not provide services to public 15 43
2014 Does not provide services to public 21 35

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 97 3 28
2017 Does not provide services to public 93 7 44

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 24 21 8 15 12 4 48 27 111
2017 Does not provide services to public 24 12 18 10 9 23 5 50 25 254
2014 Provides services to public 23 12 16 9 15 19 5 46 32 97
2014 Does not provide services to public 16 24 21 7 8 19 5 53 20 211

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 30 17 8 13 2 1 61 21 111
2017 Does not provide services to public 35 27 18 9 5 5 2 66 15 252
2014 Provides services to public 29 20 22 8 10 10 1 55 21 97
2014 Does not provide services to public 31 28 19 7 8 8 0 63 16 211
2011 Provides services to public 40 32 13 9 4 2 0 73 13 107
2011 Does not provide services to public 41 30 13 6 5 5 0 75 11 192
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 42 7 4 1 3 12 86 5 111
2017 Does not provide services to public 32 38 8 5 1 2 15 84 7 254
2014 Provides services to public 30 44 11 4 1 1 9 82 6 97
2014 Does not provide services to public 25 51 7 3 1 1 12 88 4 210
2011 Provides services to public 23 37 6 6 0 2 26 83 8 107
2011 Does not provide services to public 24 46 8 5 2 0 14 82 9 192
2008 Provides services to public 26 35 7 5 3 4 20 80 11 110
2008 Does not provide services to public 21 44 11 11 1 0 12 74 14 158

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 25 20 7 6 12 13 57 17 111
2017 Does not provide services to public 19 19 20 6 3 19 14 57 13 253
2014 Provides services to public 14 22 15 12 10 13 14 49 30 97
2014 Does not provide services to public 14 29 20 4 6 15 12 58 13 210
2011 Provides services to public 17 27 13 9 3 14 16 63 18 107
2011 Does not provide services to public 15 22 20 11 4 13 14 51 21 191

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 30 13 5 1 3 12 78 7 111
2017 Does not provide services to public 44 26 6 2 1 5 14 88 4 253
2014 Provides services to public 38 30 8 4 5 4 10 80 10 97
2014 Does not provide services to public 41 21 16 3 2 6 12 75 6 211
2011 Provides services to public 29 24 8 3 5 5 26 77 12 107
2011 Does not provide services to public 35 27 13 0 3 7 14 79 5 192
2008 Provides services to public 28 25 10 3 6 8 19 73 13 109
2008 Does not provide services to public 39 28 12 3 2 4 11 80 6 158

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 31 11 5 3 3 10 78 10 111
2017 Does not provide services to public 37 25 9 4 2 8 15 81 8 254
2014 Provides services to public 32 31 9 6 6 7 10 75 15 97
2014 Does not provide services to public 36 25 14 5 2 7 12 74 9 211
2011 Provides services to public 35 22 9 5 2 4 23 78 9 107
2011 Does not provide services to public 35 26 14 3 3 5 13 75 8 192
2008 Provides services to public 25 22 10 13 5 5 21 63 23 111
2008 Does not provide services to public 38 32 8 6 4 3 9 79 12 157
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 13 87 111
2017 Does not provide services to public 8 92 253
2014 Provides services to public 13 87 97
2014 Does not provide services to public 7 93 209

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 14
2017 Does not provide services to public 46 18
2014 Does not provide services to public 52 14

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 73 14
2017 Does not provide services to public 84 18
2014 Provides services to public 84 12
2014 Does not provide services to public 77 14

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 0 18
2014 Provides services to public 0 12
2014 Does not provide services to public 0 14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 0 18
2014 Provides services to public 0 12
2014 Does not provide services to public 0 14

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2014 Provides services to public 0 12
2014 Does not provide services to public 0 14

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 0 18
2014 Provides services to public 0 12
2014 Does not provide services to public 0 14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 0 18

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 19
2014 Does not provide services to public 0 14

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 0 19
2014 Provides services to public 0 12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 0 19

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2014 Provides services to public 0 12
2014 Does not provide services to public 0 14

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 0 19

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 0 19
2014 Provides services to public 0 12
2014 Does not provide services to public 0 14

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 19

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 14
2017 Does not provide services to public 50 19

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 19
2014 Does not provide services to public 0 14

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 19
2014 Provides services to public 0 12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 0 19
2014 Provides services to public 0 12

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 19
2014 Provides services to public 0 12
2014 Does not provide services to public 0 14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 14
2017 Does not provide services to public 45 19
2014 Provides services to public 49 12
2014 Does not provide services to public 65 14

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 17
2014 Does not provide services to public 0 11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 17
2014 Does not provide services to public 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 17
2014 Does not provide services to public 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 17

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 17

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 17

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 17
2014 Does not provide services to public 0 11

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 44 17

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 17
2014 Does not provide services to public 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 75 11
2017 Does not provide services to public 69 17
2014 Does not provide services to public 75 11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 17

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 14
2017 Does not provide services to public 95 5 19

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 24 19 1 11 21 3 60 15 111
2017 Does not provide services to public 26 12 20 4 4 27 7 58 12 254
2014 Provides services to public 20 16 21 7 5 25 7 52 17 97
2014 Does not provide services to public 17 17 24 3 3 27 9 53 9 211

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 29 14 3 9 6 0 72 13 111
2017 Does not provide services to public 41 24 17 3 4 9 2 73 8 254
2014 Provides services to public 30 25 23 7 4 9 1 62 12 96
2014 Does not provide services to public 32 26 19 4 2 14 3 69 8 210
2011 Provides services to public 41 33 17 3 2 4 0 78 5 106
2011 Does not provide services to public 48 28 12 4 2 7 0 81 6 192
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 22 20 13 10 1 1 56 24 111
2017 Does not provide services to public 26 24 17 12 15 1 5 53 29 254

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 24 26 18 16 0 0 40 34 110
2017 Does not provide services to public 13 28 25 15 17 0 2 42 32 254

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 22 14 4 0 1 59 18 109
2017 Does not provide services to public 24 32 21 10 7 1 5 60 18 254

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 26 14 16 20 0 1 48 37 110
2017 Does not provide services to public 16 23 24 16 18 1 3 40 35 253

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 13 15 8 6 0 12 67 16 110
2017 Does not provide services to public 42 17 16 4 6 1 15 69 12 254

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 31 24 14 1 0 0 61 15 111
2017 Does not provide services to public 29 28 24 8 8 0 3 59 17 254

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 33 21 8 5 0 3 64 13 111
2017 Does not provide services to public 32 30 17 9 5 3 4 67 15 253

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 31 24 12 10 0 1 54 21 111
2017 Does not provide services to public 26 36 18 10 5 2 3 66 15 254

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 27 23 10 3 0 1 63 14 108
2017 Does not provide services to public 37 35 10 8 5 0 4 76 13 254

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 31 19 14 5 0 0 62 20 111
2017 Does not provide services to public 31 30 18 9 6 2 4 64 16 254

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 17 19 6 6 1 2 68 12 111
2017 Does not provide services to public 52 24 12 5 2 0 4 79 8 252

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 10 9 7 5 1 2 79 12 111
2017 Does not provide services to public 71 10 8 3 3 2 4 86 6 253

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 28 13 8 1 1 1 78 9 111
2017 Does not provide services to public 49 29 11 4 4 0 3 81 8 253

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 14 10 8 3 2 1 78 12 109
2017 Does not provide services to public 58 21 8 6 3 1 3 82 10 253

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 10 2 3 0 2 31 92 5 111
2017 Does not provide services to public 55 10 3 0 1 0 31 95 1 250

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 21 10 2 0 0 3 88 2 110
2017 Does not provide services to public 67 18 4 1 1 0 9 93 2 253

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 17 17 6 6 0 2 71 12 110
2017 Does not provide services to public 64 14 5 5 6 0 6 83 12 253

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 26 8 2 0 0 2 90 2 111
2017 Does not provide services to public 50 28 12 3 1 0 5 83 4 252

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 28 42 16 4 1 1 37 20 111
2017 Does not provide services to public 12 31 39 11 6 0 0 43 17 254

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 20 43 18 7 1 2 26 30 110
2017 Does not provide services to public 11 19 37 22 9 0 1 32 30 254

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 34 16 6 4 0 0 75 9 111
2017 Does not provide services to public 37 44 9 6 3 2 0 82 9 254

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 37 16 17 10 4 0 55 29 110
2017 Does not provide services to public 22 38 17 11 10 2 1 61 21 254
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 23 77 111
2017 Does not provide services to public 25 75 253
2014 Provides services to public 19 81 97
2014 Does not provide services to public 17 83 210

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 76 24 25
2017 Does not provide services to public 79 21 63
2014 Provides services to public 66 34 18
2014 Does not provide services to public 78 22 36

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 47 5 5 5 0 0 86 10 18
2017 Does not provide services to public 65 25 0 10 0 0 0 90 10 49
2014 Provides services to public 51 16 8 18 7 0 0 67 25 12
2014 Does not provide services to public 41 41 15 3 0 0 0 81 3 28
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 28 17 11 7 1 2 35 65 111
2017 Does not provide services to public 32 22 19 10 12 3 2 34 66 253

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 69
2017 Does not provide services to public 24 160

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 69
2017 Does not provide services to public 30 160

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 69
2017 Does not provide services to public 20 160

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 69
2017 Does not provide services to public 48 160

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 69
2017 Does not provide services to public 7 160

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 69
2017 Does not provide services to public 41 160

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 8 52 22 8 3 7 65
2017 Does not provide services to public 7 48 22 11 4 9 153

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 18 21 14 10 4 15 45 30 69
2017 Does not provide services to public 23 28 12 11 17 2 7 56 30 159

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 7 17 8 38 4 22 15 62 69
2017 Does not provide services to public 2 7 14 15 47 4 11 11 73 161
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