2017 Public Service Employee Survey Results for Parole Board of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	21	46	4	29	0	67	29	30
2017	Security	29	54	17	0	0	83	0	11
2017	Administration and operations	49	43	1	5	2	92	7	138
2017	Human resources	56	39	0	6	0	94	6	18
2017	Financial management	47	43	0	5	5	90	10	18
2017	Information management	32	63	0	5	0	95	5	26
2017	Other services to the public	37	36	17	10	0	72	10	14
2017	None of the above	45	44	0	10	1	89	11	59
2014	Communications or public affairs	37	44	0	15	3	81	19	20
2014	Administration and operations	40	45	2	11	2	85	13	106
2014	Human resources	51	49	0	0	0	100	0	14
2014	Financial management	50	50	0	0	0	100	0	12
2014	Information management	55	34	5	5	0	89	5	20
2014	Other services to the public	49	33	10	3	4	83	7	31
2014	None of the above	48	40	7	3	2	88	5	58

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	70	16	3	7	0	0	4	90	7	30
2017	Security	72	22	6	0	0	0	0	94	0	11
2017	Administration and operations	77	16	2	2	1	0	1	94	4	138
2017	Human resources	73	22	0	6	0	0	0	94	6	18
2017	Financial management	81	5	14	0	0	0	0	86	0	18
2017	Information management	69	31	0	0	0	0	0	100	0	26
2017	Other services to the public	72	17	10	0	0	0	0	90	0	14
2017	None of the above	81	13	0	3	1	0	1	95	5	60
2014	Communications or public affairs	76	5	5	5	3	5	0	86	9	20
2014	Administration and operations	77	18	1	1	2	0	1	96	3	106
2014	Human resources	73	27	0	0	0	0	0	100	0	14
2014	Financial management	90	0	10	0	0	0	0	90	0	12
2014	Information management	80	16	5	0	0	0	0	95	0	20
2014	Other services to the public	81	16	0	0	3	0	0	97	3	31
2014	None of the above	71	23	4	2	0	0	0	94	2	58

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	55	28	11	3	0	4	86	3	29
2017	Security	54	29	6	11	0	0	83	11	11
2017	Administration and operations	74	12	4	4	3	2	88	8	138
2017	Human resources	41	18	17	18	6	0	59	24	17
2017	Financial management	69	17	0	14	0	0	86	14	18
2017	Information management	59	34	0	7	0	0	93	7	26
2017	Other services to the public	78	12	10	0	0	0	90	0	14
2017	None of the above	76	13	0	5	1	5	93	7	59
2014	Communications or public affairs	86	5	5	0	3	0	91	3	20
2014	Administration and operations	63	25	3	5	2	2	90	7	106
2014	Human resources	51	21	13	0	9	7	77	10	14
2014	Financial management	65	14	10	10	0	0	79	10	12
2014	Information management	85	5	0	5	5	0	90	10	20
2014	Other services to the public	88	3	0	6	2	0	91	9	31
2014	None of the above	67	23	6	3	1	0	90	5	58

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	34	30	3	13	20	64	33	30
2017	Security	25	58	11	6	0	83	6	11
2017	Administration and operations	47	28	6	11	8	75	19	138
2017	Human resources	67	22	0	0	10	90	10	18
2017	Financial management	59	31	0	5	5	90	10	18
2017	Information management	59	38	0	4	0	96	4	26
2017	Other services to the public	42	45	0	13	0	87	13	14
2017	None of the above	44	30	8	10	8	74	18	59
2014	Communications or public affairs	73	14	0	10	3	86	14	20
2014	Administration and operations	44	25	7	10	13	69	24	106
2014	Human resources	45	15	8	13	20	60	33	14
2014	Financial management	52	41	0	7	0	93	7	12
2014	Information management	30	51	10	5	5	80	10	20
2014	Other services to the public	31	36	3	10	20	67	29	31
2014	None of the above	43	39	3	12	3	82	15	58

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	43	3	30	6	0	60	37	30
2017	Security	29	65	0	6	0	0	94	6	11
2017	Administration and operations	32	35	11	19	4	0	67	22	138
2017	Human resources	34	44	11	11	0	0	78	11	18
2017	Financial management	53	38	0	9	0	0	91	9	18
2017	Information management	29	60	4	7	0	0	89	7	26
2017	Other services to the public	25	41	17	17	0	0	66	17	14
2017	None of the above	34	43	9	6	5	2	79	11	59
2014	Communications or public affairs	21	49	11	15	3	0	70	19	20
2014	Administration and operations	25	45	10	12	8	0	70	20	106
2014	Human resources	36	57	0	8	0	0	92	8	14
2014	Financial management	49	41	0	0	10	0	90	10	12
2014	Information management	30	41	25	5	0	0	70	5	20
2014	Other services to the public	28	44	3	15	11	0	72	25	31
2014	None of the above	25	48	10	10	7	0	73	17	58

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	57	26	10	7	0	83	7	30
2017	Security	72	21	6	0	0	94	0	11
2017	Administration and operations	43	39	11	5	1	83	6	138
2017	Human resources	56	22	6	6	11	77	17	18
2017	Financial management	72	22	6	0	0	94	0	18
2017	Information management	39	27	26	0	7	66	7	26
2017	Other services to the public	76	24	0	0	0	100	0	14
2017	None of the above	64	27	3	3	3	91	6	59
2014	Communications or public affairs	85	15	0	0	0	100	0	20
2014	Administration and operations	39	39	13	5	5	78	10	106
2014	Human resources	43	48	0	0	9	91	9	14
2014	Financial management	47	32	0	10	10	79	21	12
2014	Information management	31	49	14	5	0	80	5	20
2014	Other services to the public	56	33	11	0	0	89	0	31
2014	None of the above	56	35	4	2	4	90	6	58

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	67	19	7	7	0	87	7	30
2017	Security	68	25	6	0	0	94	0	11
2017	Administration and operations	54	30	4	9	4	83	12	138
2017	Human resources	61	22	0	11	6	83	17	18
2017	Financial management	78	22	0	0	0	100	0	18
2017	Information management	50	27	8	7	7	77	15	26
2017	Other services to the public	70	13	7	10	0	83	10	14
2017	None of the above	71	20	5	3	1	90	4	59
2014	Communications or public affairs	90	10	0	0	0	100	0	20
2014	Administration and operations	44	37	11	3	5	81	8	105
2014	Human resources	42	51	0	0	7	93	7	14
2014	Financial management	52	37	10	0	0	90	0	12
2014	Information management	54	40	0	0	6	94	6	19
2014	Other services to the public	55	30	11	0	4	85	4	31
2014	None of the above	66	24	6	0	4	90	4	58

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	39	7	10	0	0	83	10	30
2017	Security	58	42	0	0	0	0	100	0	11
2017	Administration and operations	47	33	7	10	2	0	81	12	138
2017	Human resources	56	33	6	6	0	0	89	6	18
2017	Financial management	83	17	0	0	0	0	100	0	18
2017	Information management	65	31	4	0	0	0	96	0	26
2017	Other services to the public	59	28	7	7	0	0	86	7	14
2017	None of the above	52	27	9	9	3	0	79	12	58
2014	Communications or public affairs	63	29	5	0	3	0	91	3	20
2014	Administration and operations	36	41	7	11	5	1	78	15	106
2014	Human resources	60	40	0	0	0	0	100	0	14
2014	Financial management	49	41	0	10	0	0	90	10	12
2014	Information management	39	50	11	0	0	0	89	0	20
2014	Other services to the public	50	34	3	3	10	0	83	13	31
2014	None of the above	46	42	5	4	2	2	89	6	58

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	47	27	10	16	0	0	0	74	16	30
2017	Security	25	32	44	0	0	0	0	56	0	11
2017	Administration and operations	46	36	10	4	4	0	0	81	9	137
2017	Human resources	61	33	6	0	0	0	0	94	0	18
2017	Financial management	53	27	5	15	0	0	0	80	15	18
2017	Information management	59	16	15	7	4	0	0	74	11	26
2017	Other services to the public	37	36	0	17	10	0	0	73	27	14
2017	None of the above	40	35	11	10	4	0	0	76	13	59
2014	Communications or public affairs	51	46	0	0	3	0	0	97	3	20
2014	Administration and operations	40	35	9	9	7	1	0	76	15	106
2014	Human resources	60	26	0	7	8	0	0	86	14	14
2014	Financial management	33	24	43	0	0	0	0	57	0	12
2014	Information management	36	35	30	0	0	0	0	70	0	20
2014	Other services to the public	42	38	6	3	10	0	0	80	13	31
2014	None of the above	36	45	10	2	5	0	2	83	7	58

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	20	23	17	17	10	0	14	50	31	30
2017	Security	14	18	22	17	0	0	29	45	24	11
2017	Administration and operations	35	24	14	8	8	2	10	67	18	137
2017	Human resources	59	24	6	6	0	0	5	88	6	17
2017	Financial management	70	11	5	9	0	0	5	85	9	18
2017	Information management	50	16	15	0	4	0	16	79	4	26
2017	Other services to the public	37	0	0	6	31	6	20	50	50	14
2017	None of the above	19	14	11	10	12	1	33	50	34	59
2014	Communications or public affairs	41	25	20	5	8	0	0	66	14	20
2014	Administration and operations	30	19	12	7	13	6	13	60	25	106
2014	Human resources	29	48	7	8	0	0	9	85	8	14
2014	Financial management	38	35	16	10	0	0	0	73	10	12
2014	Information management	30	19	11	5	20	0	16	59	29	20
2014	Other services to the public	25	17	6	13	11	0	28	59	33	31
2014	None of the above	14	19	10	10	12	7	27	51	33	58

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	46	3	7	0	90	7	30
2017	Security	40	54	6	0	0	94	0	11
2017	Administration and operations	35	47	10	4	4	83	7	138
2017	Human resources	39	38	6	11	6	77	17	18
2017	Financial management	57	31	6	6	0	88	6	18
2017	Information management	36	45	15	0	4	81	4	26
2017	Other services to the public	60	23	7	10	0	83	10	14
2017	None of the above	50	35	1	7	6	85	13	59
2014	Communications or public affairs	75	25	0	0	0	100	0	20
2014	Administration and operations	31	43	11	8	7	75	15	106
2014	Human resources	50	41	0	0	9	91	9	14
2014	Financial management	21	58	10	10	0	79	10	12
2014	Information management	30	55	10	5	0	86	5	20
2014	Other services to the public	44	38	7	6	4	83	10	31
2014	None of the above	46	37	11	2	4	83	6	58

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	24	53	10	10	3	0	0	77	13	30
2017	Security	7	65	28	0	0	0	0	72	0	11
2017	Administration and operations	31	41	7	11	10	0	0	71	21	138
2017	Human resources	45	33	6	17	0	0	0	78	17	18
2017	Financial management	39	26	9	16	11	0	0	64	27	18
2017	Information management	36	31	8	18	7	0	0	66	26	26
2017	Other services to the public	43	6	17	24	10	0	0	49	34	14
2017	None of the above	31	33	14	9	11	2	0	65	21	59
2014	Communications or public affairs	30	52	0	10	9	0	0	81	19	20
2014	Administration and operations	29	32	10	15	13	0	1	61	28	106
2014	Human resources	52	27	7	14	0	0	0	79	14	14
2014	Financial management	38	42	10	0	10	0	0	79	10	12
2014	Information management	20	55	11	5	11	0	0	74	15	20
2014	Other services to the public	21	30	16	12	20	0	0	51	33	31
2014	None of the above	27	39	15	11	6	0	2	67	17	57

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	51	33	4	10	3	83	13	30
2017	Security	40	54	0	6	0	94	6	11
2017	Administration and operations	39	43	8	9	2	82	11	137
2017	Human resources	39	50	0	11	0	89	11	18
2017	Financial management	38	57	0	0	5	95	5	18
2017	Information management	22	74	0	0	4	96	4	26
2017	Other services to the public	53	23	24	0	0	76	0	14
2017	None of the above	53	33	6	7	1	85	9	59

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	27	6	10	3	0	80	13	30
2017	Security	51	43	6	0	0	0	94	0	11
2017	Administration and operations	61	29	6	1	2	1	91	3	138
2017	Human resources	45	50	6	0	0	0	94	0	18
2017	Financial management	64	27	9	0	0	0	91	0	18
2017	Information management	55	34	0	0	11	0	89	11	26
2017	Other services to the public	83	10	7	0	0	0	93	0	14
2017	None of the above	72	27	0	0	1	0	99	1	59
2014	Communications or public affairs	71	20	0	0	8	0	92	8	20
2014	Administration and operations	49	39	9	1	2	0	88	3	106
2014	Human resources	51	26	14	0	0	9	85	0	14
2014	Financial management	38	62	0	0	0	0	100	0	12
2014	Information management	52	39	10	0	0	0	90	0	20
2014	Other services to the public	53	44	0	3	0	0	97	3	31
2014	None of the above	66	19	5	6	3	0	85	9	58

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	21	46	10	17	7	67	23	30
2017	Security	29	54	6	11	0	83	11	11
2017	Administration and operations	27	43	10	9	10	71	19	138
2017	Human resources	45	33	11	6	6	77	11	18
2017	Financial management	44	27	10	20	0	70	20	18
2017	Information management	32	34	16	15	4	66	18	26
2017	Other services to the public	43	30	7	10	10	72	21	14
2017	None of the above	46	25	10	3	16	71	19	58

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	57	40	4	0	0	96	0	30
2017	Security	75	18	6	0	0	94	0	11
2017	Administration and operations	62	29	7	1	1	91	3	137
2017	Human resources	50	33	11	0	6	83	6	18
2017	Financial management	82	18	0	0	0	100	0	17
2017	Information management	59	30	7	0	4	89	4	26
2017	Other services to the public	93	7	0	0	0	100	0	14
2017	None of the above	69	27	1	1	1	96	3	59
2014	Communications or public affairs	85	15	0	0	0	100	0	20
2014	Administration and operations	62	27	8	2	1	89	3	106
2014	Human resources	64	27	9	0	0	91	0	14
2014	Financial management	52	27	21	0	0	79	0	12
2014	Information management	75	20	5	0	0	95	0	20
2014	Other services to the public	76	20	4	0	0	96	0	31
2014	None of the above	86	10	4	0	0	96	0	58

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	23	61	7	10	0	0	83	10	30
2017	Security	29	32	28	11	0	0	61	11	11
2017	Administration and operations	34	36	12	14	4	0	70	18	137
2017	Human resources	50	28	11	5	6	0	78	10	18
2017	Financial management	52	25	11	11	0	0	77	11	17
2017	Information management	29	35	7	15	7	7	69	24	26
2017	Other services to the public	37	23	14	10	10	6	64	22	14
2017	None of the above	38	28	11	14	7	2	67	22	59
2014	Communications or public affairs	37	39	10	5	9	0	76	14	20
2014	Administration and operations	29	40	10	11	10	0	68	21	106
2014	Human resources	51	13	20	16	0	0	64	16	14
2014	Financial management	30	50	0	10	10	0	79	21	12
2014	Information management	34	45	5	5	5	5	84	10	20
2014	Other services to the public	24	47	0	13	16	0	71	29	31
2014	None of the above	26	36	16	12	8	2	64	20	58

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	27	46	14	13	0	0	73	13	30
2017	Security	14	47	28	11	0	0	61	11	11
2017	Administration and operations	34	35	11	13	7	0	69	20	137
2017	Human resources	50	39	5	6	0	0	90	6	18
2017	Financial management	57	16	16	11	0	0	73	11	17
2017	Information management	37	27	18	11	7	0	64	18	26
2017	Other services to the public	43	16	20	10	10	0	59	21	14
2017	None of the above	31	30	14	13	8	5	64	22	59
2014	Communications or public affairs	51	31	5	5	9	0	81	14	20
2014	Administration and operations	34	29	15	13	10	0	63	22	106
2014	Human resources	51	41	0	8	0	0	92	8	14
2014	Financial management	38	30	10	21	0	0	69	21	12
2014	Information management	30	35	20	15	0	0	64	15	20
2014	Other services to the public	25	43	3	10	19	0	68	30	31
2014	None of the above	34	31	16	12	6	2	66	17	58

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	30	40	7	23	0	0	70	23	30
2017	Security	29	43	28	0	0	0	72	0	11
2017	Administration and operations	37	38	13	8	4	0	76	11	137
2017	Human resources	45	34	6	10	6	0	78	16	18
2017	Financial management	46	23	10	21	0	0	69	21	17
2017	Information management	44	38	15	4	0	0	82	4	26
2017	Other services to the public	47	36	7	0	10	0	83	10	14
2017	None of the above	46	31	11	4	6	2	78	10	59
2014	Communications or public affairs	36	50	5	0	8	0	86	8	20
2014	Administration and operations	35	34	12	12	7	0	70	19	106
2014	Human resources	53	20	27	0	0	0	73	0	14
2014	Financial management	38	41	0	21	0	0	79	21	12
2014	Information management	49	30	10	5	5	0	80	11	20
2014	Other services to the public	24	49	14	3	6	3	76	10	31
2014	None of the above	33	48	8	6	5	0	81	12	57

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	39	7	0	0	0	93	0	30
2017	Security	65	29	6	0	0	0	94	0	11
2017	Administration and operations	45	41	8	4	2	0	85	7	136
2017	Human resources	50	33	6	6	6	0	83	11	18
2017	Financial management	77	12	11	0	0	0	89	0	17
2017	Information management	39	46	11	4	0	0	85	4	26
2017	Other services to the public	66	24	0	10	0	0	90	10	14
2017	None of the above	56	28	8	4	4	0	84	8	59
2014	Communications or public affairs	80	20	0	0	0	0	100	0	20
2014	Administration and operations	41	39	9	6	4	1	82	10	106
2014	Human resources	50	41	0	9	0	0	91	9	14
2014	Financial management	47	43	0	10	0	0	90	10	12
2014	Information management	36	50	9	0	5	0	86	5	20
2014	Other services to the public	56	33	7	0	3	0	90	3	31
2014	None of the above	57	32	6	3	2	0	89	6	58

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	20	44	26	10	0	0	0	64	10	30
2017	Security	60	29	11	0	0	0	0	89	0	11
2017	Administration and operations	44	36	16	2	2	0	0	80	4	138
2017	Human resources	17	28	28	16	6	0	6	48	23	18
2017	Financial management	49	21	16	0	14	0	0	71	14	18
2017	Information management	66	30	4	0	0	0	0	96	0	26
2017	Other services to the public	19	48	7	10	16	0	0	67	26	14
2017	None of the above	20	38	24	8	8	0	2	59	16	60
2014	Communications or public affairs	30	42	24	5	0	0	0	71	5	20
2014	Administration and operations	44	25	18	9	4	0	1	69	13	106
2014	Human resources	30	41	15	13	0	0	0	72	13	14
2014	Financial management	50	24	17	9	0	0	0	74	9	12
2014	Information management	36	45	5	9	0	5	0	86	10	20
2014	Other services to the public	52	24	14	6	3	0	0	76	10	31
2014	None of the above	45	23	24	2	7	0	0	67	9	58

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	10	17	33	27	13	0	0	40	27	30
2017	Security	7	14	57	22	0	0	0	22	21	11
2017	Administration and operations	5	22	32	21	15	2	3	38	28	138
2017	Human resources	11	22	50	6	11	0	0	17	33	18
2017	Financial management	5	36	16	22	22	0	0	43	41	18
2017	Information management	7	14	41	20	4	4	10	27	25	26
2017	Other services to the public	0	19	29	39	13	0	0	52	19	14
2017	None of the above	9	16	30	25	12	2	5	40	28	60
2014	Communications or public affairs	9	15	46	15	15	0	0	31	24	20
2014	Administration and operations	13	14	34	27	11	0	1	38	27	106
2014	Human resources	7	27	21	21	16	0	9	41	37	14
2014	Financial management	0	42	16	17	24	0	0	42	42	12
2014	Information management	0	34	35	10	21	0	0	31	34	20
2014	Other services to the public	10	9	17	33	28	0	4	63	19	31
2014	None of the above	9	15	39	24	9	0	4	34	25	58

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	6	17	23	26	23	0	4	52	24	30
2017	Security	0	33	49	11	0	0	7	12	35	11
2017	Administration and operations	10	20	27	21	17	1	4	40	32	137
2017	Human resources	0	22	17	45	11	0	6	59	23	18
2017	Financial management	17	14	16	21	33	0	0	54	31	18
2017	Information management	7	11	25	32	15	0	10	51	20	26
2017	Other services to the public	0	35	31	21	13	0	0	33	35	14
2017	None of the above	11	16	24	23	19	2	5	45	29	59
2014	Communications or public affairs	14	15	31	14	26	0	0	40	29	20
2014	Administration and operations	13	13	31	28	11	3	1	40	27	106
2014	Human resources	0	7	28	41	24	0	0	65	7	14
2014	Financial management	0	0	40	27	33	0	0	60	0	12
2014	Information management	10	10	22	26	32	0	0	58	20	19
2014	Other services to the public	10	10	30	28	22	0	0	50	20	31
2014	None of the above	11	16	30	25	12	2	4	39	28	58

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	20	21	36	19	0	3	58	21	30
2017	Security	7	13	36	22	11	0	11	37	23	11
2017	Administration and operations	6	8	31	24	18	4	10	49	15	138
2017	Human resources	0	16	28	45	11	0	0	56	16	18
2017	Financial management	6	20	31	26	11	6	0	39	27	18
2017	Information management	15	11	12	20	28	7	7	56	30	26
2017	Other services to the public	0	7	28	34	19	6	6	60	8	14
2017	None of the above	6	10	23	23	23	1	13	53	19	60
2014	Communications or public affairs	3	10	31	40	15	0	0	55	14	20
2014	Administration and operations	11	11	31	19	21	2	6	43	24	105
2014	Human resources	9	7	14	54	16	0	0	71	15	14
2014	Financial management	0	31	33	23	13	0	0	36	31	12
2014	Information management	9	20	30	11	26	0	5	39	30	20
2014	Other services to the public	6	8	15	30	38	4	0	70	14	31
2014	None of the above	5	16	14	24	17	6	17	54	28	58

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	24	33	30	14	0	0	43	24	30
2017	Security	0	0	29	42	22	0	7	69	0	11
2017	Administration and operations	4	9	31	27	24	1	3	54	13	137
2017	Human resources	0	6	50	34	6	0	6	42	6	18
2017	Financial management	9	0	26	27	39	0	0	65	9	18
2017	Information management	4	7	34	33	22	0	0	55	11	26
2017	Other services to the public	28	0	16	12	44	0	0	56	28	14
2017	None of the above	6	8	34	28	12	2	10	45	17	60
2014	Communications or public affairs	3	5	9	58	26	0	0	83	8	20
2014	Administration and operations	6	10	25	35	22	0	2	58	16	106
2014	Human resources	0	7	48	22	24	0	0	46	7	14
2014	Financial management	0	0	45	37	17	0	0	55	0	12
2014	Information management	0	10	30	30	26	0	5	58	10	20
2014	Other services to the public	3	6	16	38	32	4	0	73	10	31
2014	None of the above	5	13	32	21	23	2	4	47	19	58

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	26	23	27	16	7	0	0	23	49	30
2017	Security	11	40	32	0	11	0	7	12	54	11
2017	Administration and operations	14	19	26	16	19	2	4	38	35	137
2017	Human resources	22	22	17	28	11	0	0	39	44	18
2017	Financial management	20	10	16	32	22	0	0	55	30	18
2017	Information management	15	14	26	31	14	0	0	45	29	26
2017	Other services to the public	21	6	37	12	24	0	0	37	27	14
2017	None of the above	17	31	12	15	22	0	3	38	50	59
2014	Communications or public affairs	19	29	26	21	6	0	0	27	47	20
2014	Administration and operations	15	20	35	14	12	2	2	27	36	106
2014	Human resources	14	33	29	0	24	0	0	24	47	14
2014	Financial management	0	0	65	21	14	0	0	35	0	12
2014	Information management	14	15	36	25	5	0	5	32	30	20
2014	Other services to the public	13	15	20	24	25	0	3	50	29	31
2014	None of the above	15	25	29	8	20	0	2	29	41	58

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	6	23	17	34	9	3	7	49	33	30
2017	Security	0	24	40	25	0	0	11	28	27	11
2017	Administration and operations	11	18	25	22	15	4	4	41	32	138
2017	Human resources	22	22	28	22	6	0	0	28	44	18
2017	Financial management	17	10	39	17	12	6	0	30	28	18
2017	Information management	18	41	15	4	18	0	5	22	62	26
2017	Other services to the public	10	12	35	30	7	6	0	39	24	14
2017	None of the above	10	19	32	17	12	3	7	32	33	60
2014	Communications or public affairs	14	10	29	26	15	0	5	43	26	20
2014	Administration and operations	13	20	27	23	13	2	3	37	35	106
2014	Human resources	0	21	36	27	16	0	0	43	21	14
2014	Financial management	0	17	32	17	33	0	0	50	17	12
2014	Information management	11	24	29	21	15	0	0	36	35	20
2014	Other services to the public	16	13	38	10	19	4	0	30	31	31
2014	None of the above	12	27	22	22	13	0	4	37	40	58

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	10	30	27	21	10	3	0	31	41	30
2017	Security	0	28	43	11	0	0	18	13	34	11
2017	Administration and operations	9	12	32	23	19	2	3	44	23	138
2017	Human resources	0	27	22	28	11	6	6	44	31	18
2017	Financial management	21	11	21	26	17	6	0	45	34	18
2017	Information management	11	11	18	45	11	4	0	58	23	26
2017	Other services to the public	21	0	13	29	37	0	0	66	21	14
2017	None of the above	13	18	19	12	22	1	14	39	38	59
2014	Communications or public affairs	14	20	40	16	10	0	0	26	34	20
2014	Administration and operations	14	20	30	21	14	0	0	35	34	106
2014	Human resources	8	9	40	20	24	0	0	43	16	14
2014	Financial management	0	31	20	26	14	9	0	44	34	12
2014	Information management	10	34	20	16	15	0	5	33	46	20
2014	Other services to the public	6	17	21	27	28	0	0	55	24	31
2014	None of the above	5	10	27	28	17	2	12	52	17	57

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	70	19	4	3	0	4	93	3	30
2017	Security	71	18	0	11	0	0	89	11	11
2017	Administration and operations	81	10	3	1	2	3	94	3	138
2017	Human resources	82	18	0	0	0	0	100	0	17
2017	Financial management	69	5	12	5	9	0	74	14	18
2017	Information management	65	26	0	5	0	4	95	5	26
2017	Other services to the public	68	22	10	0	0	0	90	0	14
2017	None of the above	70	13	2	1	1	12	94	3	60
2014	Communications or public affairs	81	5	10	0	3	0	86	3	20
2014	Administration and operations	73	18	3	2	1	3	94	3	106
2014	Human resources	69	13	0	0	9	9	90	10	14
2014	Financial management	72	17	10	0	0	0	90	0	12
2014	Information management	84	5	11	0	0	0	89	0	20
2014	Other services to the public	81	11	0	0	5	3	94	6	31
2014	None of the above	76	11	2	5	3	4	90	8	58

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	30	13	14	10	6	10	56	28	30
2017	Security	14	42	33	0	11	0	0	56	11	11
2017	Administration and operations	20	31	12	20	10	5	2	55	32	138
2017	Human resources	35	41	6	12	0	6	0	81	13	17
2017	Financial management	53	5	22	9	11	0	0	58	20	18
2017	Information management	25	23	7	22	7	11	4	57	34	26
2017	Other services to the public	6	31	17	16	24	0	6	39	43	14
2017	None of the above	26	21	13	16	18	6	0	50	36	60
2014	Communications or public affairs	49	21	15	5	9	0	0	70	14	20
2014	Administration and operations	22	30	15	15	14	4	1	55	30	106
2014	Human resources	36	35	23	0	7	0	0	71	7	14
2014	Financial management	52	20	10	17	0	0	0	72	17	12
2014	Information management	24	24	15	5	26	5	0	51	33	20
2014	Other services to the public	22	23	17	23	16	0	0	44	39	31
2014	None of the above	33	40	10	6	8	2	2	75	14	58

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	33	33	20	6	7	0	0	67	13	30
2017	Security	18	42	18	22	0	0	0	60	22	11
2017	Administration and operations	40	27	9	16	6	1	1	68	23	138
2017	Human resources	53	30	17	0	0	0	0	83	0	17
2017	Financial management	62	16	5	6	11	0	0	78	17	18
2017	Information management	40	42	7	7	4	0	0	82	11	26
2017	Other services to the public	37	22	7	21	13	0	0	60	34	14
2017	None of the above	41	31	5	12	9	2	0	73	22	60
2014	Communications or public affairs	60	21	5	5	9	0	0	81	14	20
2014	Administration and operations	39	24	8	12	17	0	0	64	28	105
2014	Human resources	65	21	8	0	7	0	0	86	7	14
2014	Financial management	63	19	17	0	0	0	0	83	0	12
2014	Information management	44	20	14	0	21	0	0	64	21	20
2014	Other services to the public	34	29	8	7	22	0	0	63	29	31
2014	None of the above	48	30	9	8	6	0	0	78	13	58

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	30	50	17	4	0	0	0	80	4	30
2017	Security	29	43	17	11	0	0	0	72	11	11
2017	Administration and operations	36	28	13	17	6	1	0	65	23	138
2017	Human resources	41	59	0	0	0	0	0	100	0	17
2017	Financial management	49	35	6	5	5	0	0	84	10	18
2017	Information management	10	56	27	7	0	0	0	66	7	26
2017	Other services to the public	36	34	17	13	0	0	0	70	13	14
2017	None of the above	40	34	12	7	6	0	2	75	13	60
2014	Communications or public affairs	34	42	9	16	0	0	0	75	16	20
2014	Administration and operations	32	40	10	13	5	0	0	73	18	106
2014	Human resources	52	48	0	0	0	0	0	100	0	14
2014	Financial management	50	39	0	0	10	0	0	90	10	12
2014	Information management	21	47	10	10	11	0	0	68	22	19
2014	Other services to the public	29	20	6	33	13	0	0	48	45	31
2014	None of the above	36	37	9	12	4	0	2	75	16	58

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	23	31	10	20	7	9	0	60	29	30
2017	Security	24	25	29	22	0	0	0	49	22	11
2017	Administration and operations	29	27	13	14	9	7	1	61	25	138
2017	Human resources	45	50	0	6	0	0	0	94	6	18
2017	Financial management	57	15	22	6	0	0	0	72	6	18
2017	Information management	28	34	23	7	7	0	0	63	15	26
2017	Other services to the public	26	6	6	26	0	36	0	50	40	13
2017	None of the above	33	12	11	20	12	9	2	51	37	60
2014	Communications or public affairs	39	20	25	5	5	6	0	63	11	20
2014	Administration and operations	33	33	5	13	10	6	0	70	25	106
2014	Human resources	65	28	7	0	0	0	0	93	0	14
2014	Financial management	63	16	10	0	10	0	0	79	10	12
2014	Information management	35	22	6	16	22	0	0	57	38	19
2014	Other services to the public	15	25	19	6	28	6	0	43	37	31
2014	None of the above	28	29	16	10	7	5	5	63	19	58

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	3	23	20	24	7	24	0	35	40	30
2017	Security	7	22	32	18	22	0	0	29	40	11
2017	Administration and operations	14	21	15	21	15	12	1	41	42	138
2017	Human resources	28	10	11	17	6	23	6	53	31	18
2017	Financial management	26	24	10	18	5	17	0	60	28	18
2017	Information management	14	23	19	15	15	15	0	43	35	26
2017	Other services to the public	6	31	10	20	10	22	0	47	40	14
2017	None of the above	13	25	15	16	19	11	1	43	40	60
2014	Communications or public affairs	5	31	15	19	9	22	0	46	35	20
2014	Administration and operations	11	25	15	21	14	12	2	42	41	106
2014	Human resources	13	49	8	7	0	24	0	81	9	14
2014	Financial management	33	22	17	10	10	7	0	59	22	12
2014	Information management	21	10	16	22	21	11	0	34	48	19
2014	Other services to the public	9	14	11	37	20	6	3	25	63	31
2014	None of the above	16	17	13	22	14	14	3	41	43	58

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	39	0	20	0	80	20	30
2017	Security	40	20	20	19	0	60	19	10
2017	Administration and operations	34	42	7	9	7	76	17	138
2017	Human resources	62	33	0	6	0	94	6	18
2017	Financial management	63	21	0	5	11	84	16	18
2017	Information management	32	57	4	4	4	89	7	26
2017	Other services to the public	12	41	23	24	0	53	24	14
2017	None of the above	42	40	9	1	7	82	9	59
2014	Communications or public affairs	27	47	14	12	0	74	12	19
2014	Administration and operations	41	35	11	10	4	76	13	106
2014	Human resources	50	36	8	0	7	86	7	14
2014	Financial management	40	60	0	0	0	100	0	12
2014	Information management	43	41	11	0	5	84	5	19
2014	Other services to the public	36	44	3	13	3	80	16	31
2014	None of the above	40	41	10	5	3	81	9	58

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	24	36	17	20	0	3	0	62	20	30
2017	Security	25	53	22	0	0	0	0	78	0	11
2017	Administration and operations	38	43	6	6	6	0	2	82	12	138
2017	Human resources	45	39	0	17	0	0	0	83	17	18
2017	Financial management	48	37	0	16	0	0	0	84	16	18
2017	Information management	38	48	4	7	4	0	0	85	11	26
2017	Other services to the public	47	46	7	0	0	0	0	93	0	14
2017	None of the above	42	32	9	7	10	0	0	74	17	60
2014	Communications or public affairs	47	40	5	0	9	0	0	86	9	20
2014	Administration and operations	33	36	8	13	7	2	1	71	20	106
2014	Human resources	51	35	7	8	0	0	0	86	8	14
2014	Financial management	30	39	31	0	0	0	0	69	0	12
2014	Information management	35	40	14	5	5	0	0	75	11	20
2014	Other services to the public	30	45	9	0	16	0	0	75	16	31
2014	None of the above	43	22	9	15	9	0	3	67	24	58

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	20	44	16	10	10	0	0	64	19	30
2017	Security	25	47	28	0	0	0	0	72	0	11
2017	Administration and operations	46	30	7	8	6	2	1	79	14	138
2017	Human resources	55	23	6	17	0	0	0	78	17	18
2017	Financial management	52	22	20	5	0	0	0	74	5	17
2017	Information management	48	30	7	11	4	0	0	78	15	26
2017	Other services to the public	63	14	16	0	0	7	0	82	0	14
2017	None of the above	50	31	8	6	4	0	2	82	10	60
2014	Communications or public affairs	51	20	5	10	3	5	5	79	15	20
2014	Administration and operations	37	31	15	7	6	3	1	71	13	106
2014	Human resources	60	7	26	8	0	0	0	66	8	14
2014	Financial management	49	34	0	17	0	0	0	83	17	12
2014	Information management	40	39	11	5	0	0	5	83	6	20
2014	Other services to the public	38	31	5	9	10	7	0	73	21	31
2014	None of the above	50	18	8	8	8	6	2	74	17	58

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	27	33	14	19	7	0	0	60	26	30
2017	Security	32	40	17	11	0	0	0	72	11	11
2017	Administration and operations	43	32	13	5	6	1	1	76	11	138
2017	Human resources	45	27	17	6	6	0	0	72	11	18
2017	Financial management	43	17	22	19	0	0	0	60	19	18
2017	Information management	40	38	11	4	7	0	0	78	11	26
2017	Other services to the public	76	17	0	0	0	7	0	100	0	14
2017	None of the above	48	33	8	5	4	0	2	83	9	60
2014	Communications or public affairs	50	15	10	10	9	6	0	69	20	20
2014	Administration and operations	38	33	11	10	6	2	1	73	16	106
2014	Human resources	51	35	7	8	0	0	0	86	8	14
2014	Financial management	31	48	0	0	21	0	0	79	21	12
2014	Information management	40	34	11	11	0	0	5	78	11	20
2014	Other services to the public	38	40	3	6	13	0	0	78	19	31
2014	None of the above	50	20	12	10	7	0	0	71	17	58

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	77	16	0	0	3	0	4	97	3	30
2017	Security	82	18	0	0	0	0	0	100	0	11
2017	Administration and operations	84	10	1	0	2	0	3	96	2	138
2017	Human resources	100	0	0	0	0	0	0	100	0	18
2017	Financial management	81	6	5	0	9	0	0	86	9	18
2017	Information management	84	4	0	5	0	0	7	95	5	26
2017	Other services to the public	79	10	10	0	0	0	0	90	0	14
2017	None of the above	76	10	2	3	1	0	7	92	5	60
2014	Communications or public affairs	86	5	5	0	3	0	0	91	3	20
2014	Administration and operations	85	8	2	0	0	1	5	98	0	106
2014	Human resources	78	13	0	0	0	0	9	100	0	14
2014	Financial management	90	10	0	0	0	0	0	100	0	12
2014	Information management	85	15	0	0	0	0	0	100	0	20
2014	Other services to the public	95	0	3	0	2	0	0	95	2	31
2014	None of the above	81	8	2	0	4	0	5	94	4	58

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	29	41	20	3	7	0	0	70	10	29
2017	Security	47	24	18	11	0	0	0	71	11	11
2017	Administration and operations	52	21	7	9	6	2	3	77	16	138
2017	Human resources	83	17	0	0	0	0	0	100	0	18
2017	Financial management	47	41	6	6	0	0	0	88	6	18
2017	Information management	37	7	11	16	18	4	7	49	39	26
2017	Other services to the public	61	22	0	0	10	0	6	89	11	14
2017	None of the above	50	25	11	5	1	1	6	81	7	60
2014	Communications or public affairs	71	20	0	0	3	5	0	96	4	20
2014	Administration and operations	47	28	8	3	6	6	3	82	9	106
2014	Human resources	73	7	13	8	0	0	0	79	8	14
2014	Financial management	45	0	25	21	0	9	0	49	23	12
2014	Information management	49	20	14	11	0	0	5	74	11	20
2014	Other services to the public	61	14	6	3	13	3	0	78	16	31
2014	None of the above	46	27	3	9	2	3	10	84	12	58

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	33	47	10	3	7	0	81	10	30
2017	Security	43	39	18	0	0	0	82	0	11
2017	Administration and operations	52	32	4	4	6	2	86	10	137
2017	Human resources	77	17	6	0	0	0	94	0	18
2017	Financial management	54	36	11	0	0	0	89	0	18
2017	Information management	62	19	4	7	7	0	82	15	26
2017	Other services to the public	77	23	0	0	0	0	100	0	14
2017	None of the above	54	21	8	7	10	0	75	18	60

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	40	7	6	4	0	0	83	10	30
2017	Security	65	11	25	0	0	0	0	75	0	11
2017	Administration and operations	56	28	7	2	4	1	2	86	7	138
2017	Human resources	72	23	0	0	6	0	0	94	6	18
2017	Financial management	65	5	16	15	0	0	0	70	15	18
2017	Information management	40	38	4	7	11	0	0	78	18	26
2017	Other services to the public	78	12	10	0	0	0	0	90	0	14
2017	None of the above	55	23	8	5	6	1	2	81	11	60

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	34	47	6	3	10	0	0	81	13	30
2017	Security	65	0	35	0	0	0	0	65	0	11
2017	Administration and operations	49	33	5	5	6	0	2	84	11	137
2017	Human resources	50	33	6	6	6	0	0	83	11	18
2017	Financial management	60	5	22	14	0	0	0	65	14	18
2017	Information management	55	19	11	11	4	0	0	74	15	26
2017	Other services to the public	83	7	10	0	0	0	0	90	0	14
2017	None of the above	54	24	9	9	4	0	0	78	14	60
2014	Communications or public affairs	68	19	5	0	9	0	0	86	9	20
2014	Administration and operations	46	29	12	7	5	1	1	76	12	106
2014	Human resources	51	22	13	14	0	0	0	73	14	14
2014	Financial management	56	27	0	7	10	0	0	83	17	12
2014	Information management	49	30	15	0	5	0	0	80	5	20
2014	Other services to the public	37	34	6	4	16	0	3	73	21	31
2014	None of the above	54	14	17	7	7	2	0	69	14	57

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	47	36	0	4	4	4	6	92	8	28
2017	None of the above	39	40	8	13	0	0	0	79	13	12
2014	Administration and operations	44	47	5	0	0	0	4	95	0	24

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	50	20	7	4	3	0	69	11	30
2017	Security	29	18	35	18	0	0	0	47	18	11
2017	Administration and operations	31	35	14	8	8	3	0	68	17	138
2017	Human resources	33	45	17	0	5	0	0	78	5	18
2017	Financial management	58	12	26	0	5	0	0	69	5	18
2017	Information management	30	42	14	0	0	14	0	83	0	26
2017	Other services to the public	49	21	7	24	0	0	0	69	24	14
2017	None of the above	40	27	10	9	12	2	0	68	21	60
2014	Communications or public affairs	34	36	11	5	14	0	0	70	19	20
2014	Administration and operations	27	38	14	9	7	6	0	69	16	106
2014	Human resources	24	34	8	20	0	15	0	68	23	14
2014	Financial management	43	37	0	10	0	9	0	89	11	12
2014	Information management	36	44	0	5	10	5	0	84	16	20
2014	Other services to the public	30	26	6	19	16	4	0	57	36	31
2014	None of the above	35	29	16	5	13	0	2	65	18	58

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	23	37	17	17	7	0	0	60	23	30
2017	Security	18	18	25	40	0	0	0	36	40	11
2017	Administration and operations	26	40	9	14	11	1	0	67	24	138
2017	Human resources	39	34	0	27	0	0	0	73	27	18
2017	Financial management	52	11	19	6	11	0	0	64	17	18
2017	Information management	29	38	18	11	4	0	0	67	14	26
2017	Other services to the public	43	23	7	17	0	10	0	73	19	14
2017	None of the above	33	30	11	11	13	1	0	64	24	60
2014	Communications or public affairs	36	30	11	15	8	0	0	65	24	20
2014	Administration and operations	23	37	17	12	9	2	0	61	22	106
2014	Human resources	40	40	20	0	0	0	0	80	0	14
2014	Financial management	37	23	21	10	0	9	0	66	11	12
2014	Information management	36	20	29	5	10	0	0	56	15	20
2014	Other services to the public	18	39	10	16	17	0	0	57	33	31
2014	None of the above	26	35	13	7	15	4	2	64	23	58

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	16	30	27	23	4	0	0	47	26	30
2017	Security	25	0	46	22	7	0	0	25	29	11
2017	Administration and operations	21	34	12	16	11	4	0	58	29	138
2017	Human resources	28	39	17	16	0	0	0	67	16	18
2017	Financial management	48	21	5	15	11	0	0	69	26	18
2017	Information management	22	38	22	7	4	7	0	65	12	26
2017	Other services to the public	31	12	10	24	7	16	0	51	37	14
2017	None of the above	25	28	17	14	13	4	0	55	28	60
2014	Communications or public affairs	31	35	5	16	8	5	0	69	26	20
2014	Administration and operations	16	37	18	17	7	3	0	55	26	106
2014	Human resources	24	57	20	0	0	0	0	80	0	14
2014	Financial management	37	34	21	0	0	9	0	77	0	12
2014	Information management	30	26	24	15	5	0	0	56	20	20
2014	Other services to the public	15	42	16	3	19	4	0	60	23	31
2014	None of the above	24	31	18	10	11	4	2	59	22	58

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	24	20	33	4	3	42	38	30
2017	Security	18	18	46	7	11	0	36	18	11
2017	Administration and operations	33	29	14	9	10	4	65	20	138
2017	Human resources	45	28	22	6	0	0	73	6	18
2017	Financial management	53	16	5	15	5	6	74	21	18
2017	Information management	29	45	7	7	7	4	77	15	26
2017	Other services to the public	43	23	28	7	0	0	66	7	14
2017	None of the above	33	25	7	14	15	6	62	30	60
2014	Communications or public affairs	36	14	10	10	19	11	56	32	20
2014	Administration and operations	20	33	18	13	13	3	55	26	106
2014	Human resources	38	20	21	7	7	9	63	14	14
2014	Financial management	23	30	7	10	10	19	66	26	12
2014	Information management	30	25	20	5	15	5	58	21	20
2014	Other services to the public	17	23	21	13	20	7	43	35	31
2014	None of the above	26	29	8	14	13	11	62	30	58

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	16	17	24	30	10	3	0	35	41	30
2017	Security	14	33	21	33	0	0	0	47	33	11
2017	Administration and operations	21	37	15	14	13	1	0	58	27	138
2017	Human resources	28	39	27	6	0	0	0	67	6	18
2017	Financial management	30	39	11	15	5	0	0	69	20	18
2017	Information management	26	34	19	11	4	7	0	64	16	26
2017	Other services to the public	20	38	19	15	8	0	0	58	22	13
2017	None of the above	25	31	7	15	17	3	2	60	33	60
2014	Communications or public affairs	37	24	5	5	25	5	0	63	31	20
2014	Administration and operations	15	42	12	18	10	2	0	59	29	105
2014	Human resources	37	50	7	7	0	0	0	87	7	14
2014	Financial management	24	39	17	0	10	9	0	70	11	12
2014	Information management	26	31	15	14	14	0	0	57	28	20
2014	Other services to the public	9	36	14	15	22	3	0	47	39	31
2014	None of the above	21	32	12	20	9	6	2	56	31	58

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	33	43	20	0	4	0	76	4	30
2017	Security	32	33	35	0	0	0	65	0	11
2017	Administration and operations	42	35	16	3	4	0	77	7	138
2017	Human resources	39	50	10	0	0	0	90	0	18
2017	Financial management	63	11	17	9	0	0	74	9	18
2017	Information management	44	49	7	0	0	0	93	0	26
2017	Other services to the public	37	43	14	7	0	0	80	7	14
2017	None of the above	32	42	12	6	9	0	73	15	60
2014	Communications or public affairs	50	25	11	5	9	0	75	14	20
2014	Administration and operations	32	46	12	4	5	2	79	9	106
2014	Human resources	37	47	8	0	0	9	92	0	14
2014	Financial management	46	24	19	10	0	0	70	10	12
2014	Information management	36	40	15	9	0	0	76	9	20
2014	Other services to the public	32	41	11	6	9	0	74	16	31
2014	None of the above	32	45	14	3	6	0	77	9	58

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	64	23	7	3	0	3	90	3	30
2017	Security	36	58	6	0	0	0	94	0	11
2017	Administration and operations	53	40	4	2	0	1	94	2	138
2017	Human resources	33	61	6	0	0	0	94	0	18
2017	Financial management	78	17	5	0	0	0	95	0	18
2017	Information management	45	44	7	0	0	4	93	0	26
2017	Other services to the public	60	33	7	0	0	0	93	0	14
2017	None of the above	57	30	7	0	5	0	88	5	60
2014	Communications or public affairs	71	25	0	0	3	0	97	3	20
2014	Administration and operations	44	46	4	3	2	1	91	5	106
2014	Human resources	65	26	0	0	0	9	100	0	14
2014	Financial management	58	10	10	0	10	10	77	12	12
2014	Information management	48	42	10	0	0	0	90	0	20
2014	Other services to the public	58	39	3	0	0	0	97	0	31
2014	None of the above	53	37	4	3	0	3	92	4	58

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	30	43	6	17	3	0	0	74	20	30
2017	Security	25	40	35	0	0	0	0	65	0	11
2017	Administration and operations	39	37	8	11	2	4	0	79	13	138
2017	Human resources	55	23	0	17	0	6	0	82	18	18
2017	Financial management	58	16	12	0	14	0	0	74	14	18
2017	Information management	33	48	8	0	4	7	0	87	4	26
2017	Other services to the public	59	7	24	10	0	0	0	66	10	14
2017	None of the above	59	17	9	7	7	1	0	77	14	60
2014	Communications or public affairs	47	46	0	0	7	0	0	93	7	20
2014	Administration and operations	36	37	14	6	6	1	1	74	12	106
2014	Human resources	52	39	0	0	0	9	0	100	0	14
2014	Financial management	38	23	21	17	0	0	0	62	17	12
2014	Information management	45	39	11	5	0	0	0	84	5	20
2014	Other services to the public	58	27	0	3	6	6	0	90	10	31
2014	None of the above	54	29	5	3	4	6	0	87	7	58

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	13	23	41	10	7	6	0	39	17	30
2017	Security	14	47	28	11	0	0	0	61	11	11
2017	Administration and operations	29	30	17	16	5	4	0	60	22	137
2017	Human resources	38	28	11	6	0	17	0	80	7	18
2017	Financial management	53	25	11	5	0	6	0	83	5	18
2017	Information management	29	42	15	11	0	4	0	73	11	26
2017	Other services to the public	43	17	23	17	0	0	0	60	17	14
2017	None of the above	38	22	21	4	9	5	1	65	13	60
2014	Communications or public affairs	31	25	25	5	14	0	0	56	19	20
2014	Administration and operations	21	36	15	11	12	4	0	60	24	106
2014	Human resources	30	34	21	9	0	7	0	68	10	14
2014	Financial management	37	16	9	38	0	0	0	53	38	12
2014	Information management	31	42	22	6	0	0	0	73	6	19
2014	Other services to the public	28	41	10	12	10	0	0	68	22	31
2014	None of the above	27	41	16	7	3	3	2	72	11	58

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	13	18	27	23	14	6	0	32	39	30
2017	Security	7	25	25	33	11	0	0	32	44	11
2017	Administration and operations	24	21	20	17	11	7	0	49	30	138
2017	Human resources	35	18	6	12	12	12	6	64	29	17
2017	Financial management	39	10	22	20	5	5	0	51	26	18
2017	Information management	15	48	4	11	11	7	5	71	25	26
2017	Other services to the public	25	12	19	7	21	17	0	44	33	14
2017	None of the above	29	18	12	9	15	9	8	57	29	60
2014	Communications or public affairs	20	29	21	6	24	0	0	49	30	20
2014	Administration and operations	16	26	18	10	21	7	2	46	35	106
2014	Human resources	38	27	20	7	0	9	0	71	7	14
2014	Financial management	25	14	27	7	10	17	0	46	21	12
2014	Information management	14	19	20	20	11	16	0	39	37	20
2014	Other services to the public	9	36	17	17	12	6	3	49	32	31
2014	None of the above	20	23	13	17	14	3	10	49	36	58

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	57	20	10	3	3	3	4	83	7	30
2017	Security	54	33	14	0	0	0	0	86	0	11
2017	Administration and operations	75	13	3	5	2	0	2	90	7	138
2017	Human resources	50	33	11	0	6	0	0	83	6	18
2017	Financial management	68	12	6	0	9	0	6	84	9	18
2017	Information management	77	11	4	5	0	0	4	91	5	26
2017	Other services to the public	84	6	0	0	0	10	0	100	0	14
2017	None of the above	65	9	7	6	3	0	9	82	10	60
2014	Communications or public affairs	86	5	5	0	3	0	0	91	3	20
2014	Administration and operations	64	17	8	6	1	0	5	85	7	106
2014	Human resources	59	20	0	7	0	0	15	92	8	14
2014	Financial management	63	27	10	0	0	0	0	90	0	12
2014	Information management	74	11	10	5	0	0	0	85	5	20
2014	Other services to the public	72	13	0	2	6	6	0	91	9	31
2014	None of the above	67	16	0	5	5	0	7	90	10	58

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	66	17	7	6	0	0	4	86	7	30
2017	Security	64	28	7	0	0	0	0	93	0	11
2017	Administration and operations	75	16	3	2	1	1	1	94	3	138
2017	Human resources	67	22	11	0	0	0	0	89	0	18
2017	Financial management	69	26	5	0	0	0	0	95	0	18
2017	Information management	84	7	4	5	0	0	0	92	5	26
2017	Other services to the public	90	0	0	0	0	0	10	100	0	14
2017	None of the above	70	10	3	1	4	0	11	90	7	60
2014	Communications or public affairs	75	16	5	0	3	0	0	91	3	20
2014	Administration and operations	65	18	6	7	1	0	4	86	8	106
2014	Human resources	52	20	7	13	0	0	9	79	14	14
2014	Financial management	69	31	0	0	0	0	0	100	0	12
2014	Information management	64	20	11	5	0	0	0	84	5	20
2014	Other services to the public	85	9	0	0	3	3	0	97	3	31
2014	None of the above	71	14	3	0	3	6	3	93	4	58

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	6	44	17	24	6	3	0	52	31	30
2017	Security	14	50	18	7	0	0	11	72	8	11
2017	Administration and operations	30	29	12	16	8	4	0	61	26	138
2017	Human resources	45	38	6	6	6	0	0	83	11	18
2017	Financial management	53	10	23	14	0	0	0	63	14	18
2017	Information management	22	33	26	11	0	8	0	60	12	26
2017	Other services to the public	28	31	14	7	10	10	0	66	19	14
2017	None of the above	32	27	9	9	14	2	7	64	25	60
2014	Communications or public affairs	16	50	15	0	19	0	0	66	19	20
2014	Administration and operations	18	39	13	14	12	3	0	59	27	106
2014	Human resources	30	49	7	14	0	0	0	79	14	14
2014	Financial management	38	30	21	10	0	0	0	69	10	12
2014	Information management	26	14	20	15	20	5	0	42	38	20
2014	Other services to the public	18	32	17	20	9	3	0	52	30	31
2014	None of the above	26	30	18	10	8	5	3	61	19	58

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	4	35	17	14	20	10	0	43	37	29
2017	Security	18	36	28	7	0	0	11	61	8	11
2017	Administration and operations	22	25	13	20	17	2	1	48	38	138
2017	Human resources	22	39	6	17	5	11	0	69	24	18
2017	Financial management	26	28	22	15	10	0	0	54	25	18
2017	Information management	7	13	25	22	26	0	7	22	51	26
2017	Other services to the public	26	12	23	29	10	0	0	37	39	14
2017	None of the above	23	19	11	8	15	4	20	55	31	60
2014	Communications or public affairs	21	31	20	3	24	0	0	52	27	20
2014	Administration and operations	15	26	12	22	23	0	2	42	46	106
2014	Human resources	23	28	14	13	22	0	0	51	35	14
2014	Financial management	28	16	19	6	31	0	0	43	37	12
2014	Information management	15	15	15	24	30	0	0	30	55	20
2014	Other services to the public	14	15	13	27	19	3	9	33	52	31
2014	None of the above	23	17	23	13	11	2	11	46	28	57

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	9	50	24	6	0	10	0	66	7	30
2017	Security	7	36	46	11	0	0	0	43	11	11
2017	Administration and operations	26	33	18	10	9	4	0	62	19	138
2017	Human resources	45	50	0	6	0	0	0	94	6	18
2017	Financial management	37	37	12	9	5	0	0	74	14	18
2017	Information management	22	33	23	7	7	7	0	59	16	26
2017	Other services to the public	43	24	17	0	10	6	0	71	11	14
2017	None of the above	27	32	14	3	14	7	2	65	19	59

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	40	36	17	0	4	3	0	79	4	30
2017	Security	21	44	35	0	0	0	0	65	0	11
2017	Administration and operations	47	31	9	4	4	5	1	82	8	137
2017	Human resources	56	33	11	0	0	0	0	89	0	18
2017	Financial management	74	0	11	15	0	0	0	74	15	18
2017	Information management	30	49	18	0	4	0	0	79	4	26
2017	Other services to the public	55	17	21	7	0	0	0	72	7	14
2017	None of the above	50	31	6	1	9	3	0	84	10	60
2014	Communications or public affairs	36	29	26	0	8	0	0	65	8	20
2014	Administration and operations	43	35	7	6	4	5	0	82	10	106
2014	Human resources	46	39	0	0	0	0	15	100	0	14
2014	Financial management	52	27	21	0	0	0	0	79	0	12
2014	Information management	52	6	26	6	5	6	0	61	11	19
2014	Other services to the public	44	26	6	11	0	13	0	80	12	31
2014	None of the above	54	24	17	3	0	2	0	79	4	58

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	36	50	10	3	0	0	87	3	30
2017	Security	21	50	18	11	0	0	71	11	11
2017	Administration and operations	42	33	14	7	3	1	76	9	138
2017	Human resources	59	41	0	0	0	0	100	0	17
2017	Financial management	69	0	26	0	5	0	69	5	18
2017	Information management	40	38	15	4	0	4	81	4	26
2017	Other services to the public	43	33	24	0	0	0	76	0	14
2017	None of the above	47	24	16	5	8	0	71	13	60
2014	Communications or public affairs	45	26	15	5	8	0	71	14	20
2014	Administration and operations	48	30	10	8	4	0	79	11	106
2014	Human resources	45	49	0	0	7	0	93	7	14
2014	Financial management	52	37	0	10	0	0	90	10	12
2014	Information management	50	20	30	0	0	0	70	0	20
2014	Other services to the public	36	37	13	7	0	6	78	7	31
2014	None of the above	48	34	12	3	3	0	81	7	58

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	43	34	16	3	4	77	7	30
2017	Security	21	57	22	0	0	78	0	11
2017	Administration and operations	49	34	6	8	3	83	11	138
2017	Human resources	77	17	0	6	0	94	6	17
2017	Financial management	69	21	5	0	5	90	5	18
2017	Information management	55	30	7	7	0	85	7	26
2017	Other services to the public	66	21	14	0	0	86	0	14
2017	None of the above	55	25	4	6	9	80	16	60
2014	Communications or public affairs	55	25	11	0	8	81	8	20
2014	Administration and operations	56	25	8	7	4	82	10	106
2014	Human resources	59	41	0	0	0	100	0	14
2014	Financial management	53	47	0	0	0	100	0	12
2014	Information management	50	39	5	0	5	89	5	20
2014	Other services to the public	45	36	13	4	3	80	7	31
2014	None of the above	57	31	5	3	3	88	7	58

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	24	38	17	21	0	0	0	62	21	29
2017	Security	14	36	39	11	0	0	0	50	11	11
2017	Administration and operations	42	23	21	6	6	1	1	67	11	138
2017	Human resources	50	44	6	0	0	0	0	94	0	18
2017	Financial management	56	11	12	16	5	0	0	68	21	17
2017	Information management	52	27	18	4	0	0	0	78	4	26
2017	Other services to the public	49	24	17	10	0	0	0	72	10	14
2017	None of the above	44	26	8	6	15	0	0	70	22	60
2014	Communications or public affairs	53	11	22	5	9	0	0	63	14	19
2014	Administration and operations	31	38	12	10	8	0	0	69	18	106
2014	Human resources	30	50	20	0	0	0	0	80	0	14
2014	Financial management	47	32	10	0	10	0	0	79	10	12
2014	Information management	41	30	10	15	5	0	0	70	20	20
2014	Other services to the public	28	39	11	13	6	3	0	69	20	31
2014	None of the above	47	28	12	3	9	2	0	75	13	58

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	27	36	24	10	4	0	63	13	30
2017	Security	14	53	22	11	0	0	67	11	11
2017	Administration and operations	37	37	14	7	5	1	74	12	138
2017	Human resources	50	44	0	6	0	0	94	6	18
2017	Financial management	54	16	11	15	5	0	69	20	18
2017	Information management	48	19	18	4	4	7	73	8	26
2017	Other services to the public	43	40	7	10	0	0	83	10	14
2017	None of the above	45	26	9	6	14	0	71	20	60
2014	Communications or public affairs	61	20	10	5	3	0	81	9	20
2014	Administration and operations	29	38	17	9	7	0	67	16	106
2014	Human resources	38	55	7	0	0	0	93	0	14
2014	Financial management	47	43	0	10	0	0	90	10	12
2014	Information management	41	45	10	0	5	0	86	5	20
2014	Other services to the public	32	37	7	17	3	3	72	20	31
2014	None of the above	45	35	6	9	6	0	80	14	58

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	23	33	24	16	4	0	0	56	19	30
2017	Security	14	29	11	46	0	0	0	43	46	11
2017	Administration and operations	37	29	13	12	6	3	0	68	19	137
2017	Human resources	50	38	0	0	6	6	0	94	6	18
2017	Financial management	49	0	22	15	9	6	0	52	25	18
2017	Information management	36	19	26	11	4	4	0	57	15	26
2017	Other services to the public	40	29	7	0	0	24	0	91	0	14
2017	None of the above	49	16	6	5	15	3	7	71	23	59
2014	Communications or public affairs	61	20	5	5	8	0	0	81	14	20
2014	Administration and operations	36	25	13	12	11	3	0	62	24	106
2014	Human resources	30	22	14	34	0	0	0	52	34	14
2014	Financial management	38	23	18	21	0	0	0	62	21	12
2014	Information management	41	25	10	14	10	0	0	66	24	20
2014	Other services to the public	32	31	13	14	6	3	0	65	21	31
2014	None of the above	47	22	8	9	6	7	2	76	16	58

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Communications or public affairs	13	33	54	30
2017	Security	51	36	14	11
2017	Administration and operations	27	37	36	138
2017	Human resources	28	39	33	18
2017	Financial management	38	26	36	18
2017	Information management	15	39	46	26
2017	Other services to the public	0	34	66	14
2017	None of the above	28	44	28	59
2014	Communications or public affairs	9	46	46	20
2014	Administration and operations	25	39	36	106
2014	Human resources	26	45	29	14
2014	Financial management	23	40	37	12
2014	Information management	34	51	15	20
2014	Other services to the public	34	22	44	31
2014	None of the above	19	43	38	58

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Administration and operations	25	13	43	5	12	2	38
2017	None of the above	24	10	33	8	8	16	15
2014	Administration and operations	18	13	49	11	9999	8	27
2014	Other services to the public	27	16	30	9	9999	19	11
2014	None of the above	20	38	43	0	9999	0	11

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	23	77	30
2017	Administration and operations	17	83	138
2017	Information management	26	74	26
2017	None of the above	19	81	60
2014	Administration and operations	23	77	106
2014	Financial management	0	100	12
2014	Information management	26	74	20
2014	Other services to the public	38	62	31
2014	None of the above	8	92	58

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	62	24
2017	None of the above	65	12
2014	Administration and operations	61	23
2014	Other services to the public	60	12

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	58	24
2017	None of the above	62	12
2014	Administration and operations	83	23
2014	Other services to the public	68	12

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	12
2014	Other services to the public	0	12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Administration and operations	24
2017	None of the above	12
2014	Other services to the public	12

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Administration and operations	24
2017	None of the above	12
2014	Administration and operations	23
2014	Other services to the public	12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Administration and operations	24
2017	None of the above	12
2014	Other services to the public	12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	34	24
2017	None of the above	62	12
2014	Administration and operations	47	23

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	54	24
2017	None of the above	38	12
2014	Administration and operations	56	23
2014	Other services to the public	59	12

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	42	24
2017	None of the above	54	12
2014	Administration and operations	61	23

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	53	24
2017	None of the above	54	12
2014	Administration and operations	53	23

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	25	24
2014	Administration and operations	25	23
2014	Other services to the public	40	12

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	59	24
2017	None of the above	45	12
2014	Administration and operations	49	23
2014	Other services to the public	66	12

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	42	24
2017	None of the above	46	12
2014	Administration and operations	39	23
2014	Other services to the public	40	12

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Administration and operations	24
2017	None of the above	12
2014	Administration and operations	23
2014	Other services to the public	12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	37	24
2017	None of the above	69	12
2014	Administration and operations	70	23
2014	Other services to the public	50	12

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	22	24

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	67	24
2017	None of the above	85	12
2014	Administration and operations	62	23
2014	Other services to the public	58	12

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	38	24
2017	None of the above	54	12
2014	Administration and operations	26	23

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Total responses
2017	None of the above	12
2014	Administration and operations	23
2014	Other services to the public	12

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	25	24
2014	Administration and operations	39	23

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	12

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	12
2014	Other services to the public	0	12

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	21	24
2017	None of the above	0	12
2014	Administration and operations	26	23

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	22	23
2017	None of the above	0	11
2014	Administration and operations	28	21

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	22	23
2017	None of the above	0	11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	Total responses
2017	Administration and operations	23
2017	None of the above	11
2014	Other services to the public	10

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	26	23
2014	Administration and operations	33	21
2014	Other services to the public	0	10

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11
2014	Other services to the public	0	10

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	39	23
2014	Administration and operations	67	21
2014	Other services to the public	49	10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Administration and operations	23
2014	Administration and operations	21
2014	Other services to the public	10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	65	23
2017	None of the above	79	11
2014	Administration and operations	64	21

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	23
2017	None of the above	0	11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	96	4	24
2017	None of the above	100	0	12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	13	21	23	10	7	20	7	46	23	30
2017	Security	32	22	25	11	11	0	0	54	22	11
2017	Administration and operations	22	16	19	9	10	20	4	51	24	138
2017	Human resources	17	22	16	6	0	39	0	64	9	18
2017	Financial management	38	0	32	5	5	15	6	48	13	18
2017	Information management	18	12	15	7	4	41	4	54	19	26
2017	Other services to the public	12	12	7	17	24	22	6	33	57	14
2017	None of the above	28	14	19	10	9	13	7	52	24	60
2014	Communications or public affairs	20	22	24	0	14	15	5	53	17	20
2014	Administration and operations	17	18	20	8	13	19	5	46	28	106
2014	Human resources	9	27	35	7	7	9	8	43	16	14
2014	Financial management	16	34	14	0	0	37	0	78	0	12
2014	Information management	19	0	25	11	10	30	5	29	32	20
2014	Other services to the public	21	28	13	10	13	12	3	58	26	31
2014	None of the above	27	25	15	9	3	16	5	66	15	58

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	20	34	22	6	7	6	4	60	15	30
2017	Security	32	22	35	0	11	0	0	54	11	11
2017	Administration and operations	34	24	23	6	6	7	0	62	13	137
2017	Human resources	33	39	16	11	0	0	0	73	11	18
2017	Financial management	59	22	0	9	10	0	0	81	19	18
2017	Information management	32	43	7	4	4	7	4	84	8	26
2017	Other services to the public	36	27	7	31	0	0	0	63	31	14
2017	None of the above	39	22	15	10	9	1	4	64	20	59
2014	Communications or public affairs	34	37	15	0	14	0	0	71	14	20
2014	Administration and operations	29	20	21	9	10	11	0	55	21	106
2014	Human resources	38	40	7	0	7	9	0	86	7	14
2014	Financial management	23	41	28	0	0	9	0	70	0	12
2014	Information management	39	5	36	5	5	10	0	49	12	20
2014	Other services to the public	35	12	23	6	10	10	4	55	19	31
2014	None of the above	27	38	13	9	7	7	0	70	17	58

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	34	54	3	6	0	0	3	90	7	30
2017	Security	7	35	25	0	0	0	33	63	0	11
2017	Administration and operations	36	48	4	6	0	1	6	90	6	138
2017	Human resources	34	38	6	6	0	0	17	86	7	18
2017	Financial management	46	28	9	0	0	6	11	89	0	18
2017	Information management	22	44	8	9	7	4	7	73	18	26
2017	Other services to the public	37	19	14	0	0	10	21	80	0	14
2017	None of the above	27	20	10	3	0	0	40	79	5	60
2014	Communications or public affairs	34	51	5	5	0	0	5	89	5	20
2014	Administration and operations	24	58	9	2	0	2	6	88	2	106
2014	Human resources	45	28	0	0	0	8	20	100	0	14
2014	Financial management	23	61	0	0	10	0	6	89	11	12
2014	Information management	21	52	16	11	0	0	0	73	11	19
2014	Other services to the public	32	37	7	4	0	0	19	86	5	31
2014	None of the above	24	45	2	2	0	2	27	96	2	58

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	20	34	16	3	7	17	3	67	13	30
2017	Security	7	18	42	0	0	11	22	37	0	11
2017	Administration and operations	25	27	18	9	6	13	3	61	17	138
2017	Human resources	17	17	10	0	0	39	17	76	0	18
2017	Financial management	16	11	22	9	0	27	16	46	16	18
2017	Information management	4	37	23	9	0	22	7	56	12	26
2017	Other services to the public	25	0	26	0	0	29	21	49	0	14
2017	None of the above	17	10	16	6	1	7	42	54	14	59
2014	Communications or public affairs	19	37	16	10	5	9	5	64	18	20
2014	Administration and operations	11	32	23	8	8	12	6	53	19	106
2014	Human resources	39	7	7	0	7	14	27	78	11	14
2014	Financial management	23	30	10	7	10	19	0	66	21	12
2014	Information management	11	45	22	0	10	11	0	64	12	19
2014	Other services to the public	9	23	21	14	3	13	16	46	25	31
2014	None of the above	17	15	8	2	3	22	32	70	12	58

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	40	40	7	0	0	10	3	92	0	30
2017	Security	7	25	35	0	0	0	33	47	0	11
2017	Administration and operations	47	32	6	4	1	4	6	88	6	138
2017	Human resources	55	23	6	0	0	0	17	93	0	18
2017	Financial management	52	24	14	0	0	0	11	85	0	18
2017	Information management	37	37	9	7	0	4	7	82	8	26
2017	Other services to the public	44	20	0	0	0	10	26	100	0	14
2017	None of the above	31	15	7	2	0	4	40	83	4	60
2014	Communications or public affairs	60	26	5	0	3	0	5	91	4	20
2014	Administration and operations	42	27	13	4	5	4	6	76	10	106
2014	Human resources	66	7	8	0	0	0	20	91	0	14
2014	Financial management	38	38	7	10	0	0	6	82	11	12
2014	Information management	49	30	15	0	0	5	0	84	0	20
2014	Other services to the public	29	15	13	6	6	11	19	63	18	31
2014	None of the above	30	20	7	2	0	9	32	86	3	58

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	27	13	3	0	10	3	81	4	30
2017	Security	7	42	18	0	0	0	33	73	0	11
2017	Administration and operations	41	31	9	5	1	8	5	82	7	138
2017	Human resources	55	23	0	0	0	6	17	100	0	18
2017	Financial management	67	12	11	0	0	0	11	88	0	18
2017	Information management	41	33	9	7	0	4	7	82	8	26
2017	Other services to the public	43	13	7	7	0	10	21	80	10	14
2017	None of the above	24	19	4	2	6	4	40	78	14	60
2014	Communications or public affairs	50	31	5	5	3	0	5	86	9	20
2014	Administration and operations	35	30	15	3	6	7	5	74	10	106
2014	Human resources	60	7	8	7	0	0	20	83	8	14
2014	Financial management	30	38	7	10	0	9	6	80	12	12
2014	Information management	49	30	11	5	0	5	0	83	6	20
2014	Other services to the public	19	21	7	13	6	13	19	60	29	31
2014	None of the above	29	19	7	5	0	9	31	80	9	58

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Security	0	100	11
2017	Administration and operations	6	94	137
2017	Human resources	0	100	18
2017	None of the above	13	87	60
2014	Administration and operations	11	89	105
2014	Human resources	0	100	14
2014	Financial management	0	100	12
2014	Information management	26	74	20
2014	None of the above	0	100	57

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	13	27	20	0	7	26	7	60	11	30
2017	Security	14	29	35	0	11	11	0	48	12	11
2017	Administration and operations	26	15	23	4	3	23	6	58	10	138
2017	Human resources	28	11	5	0	0	45	11	89	0	18
2017	Financial management	57	5	18	0	5	15	0	73	6	18
2017	Information management	28	12	26	0	0	30	4	60	0	26
2017	Other services to the public	12	6	0	14	10	41	17	43	57	14
2017	None of the above	23	14	21	1	9	26	6	54	15	60
2014	Communications or public affairs	31	25	10	0	8	16	10	75	11	20
2014	Administration and operations	17	13	29	3	4	28	7	45	10	106
2014	Human resources	23	21	34	0	0	15	8	56	0	14
2014	Financial management	16	41	7	0	0	37	0	89	0	12
2014	Information management	10	15	30	5	5	30	5	38	15	20
2014	Other services to the public	20	15	26	8	3	25	3	48	16	31
2014	None of the above	23	16	11	3	2	27	18	70	10	58

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	30	44	13	4	4	6	0	79	8	30
2017	Security	14	29	35	0	11	11	0	48	12	11
2017	Administration and operations	39	29	20	1	4	6	0	73	5	138
2017	Human resources	50	39	0	0	0	11	0	100	0	18
2017	Financial management	73	22	0	0	5	0	0	95	5	18
2017	Information management	39	16	23	4	0	15	4	68	4	26
2017	Other services to the public	43	16	7	7	0	17	10	81	10	14
2017	None of the above	42	17	19	2	9	9	2	66	12	60
2014	Communications or public affairs	39	37	15	0	3	0	5	80	4	20
2014	Administration and operations	32	26	22	3	3	14	0	67	7	105
2014	Human resources	38	27	20	0	0	15	0	77	0	14
2014	Financial management	23	51	7	0	0	19	0	91	0	12
2014	Information management	35	20	30	5	0	10	0	60	6	20
2014	Other services to the public	29	21	20	11	3	15	0	59	17	31
2014	None of the above	27	27	15	4	2	17	10	73	7	57

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	21	13	36	17	9	0	3	35	27	30
2017	Security	40	35	14	0	0	0	11	84	0	11
2017	Administration and operations	24	25	18	15	17	0	1	50	33	138
2017	Human resources	0	39	22	17	22	0	0	39	39	18
2017	Financial management	31	17	15	12	26	0	0	48	38	18
2017	Information management	33	16	16	11	18	0	7	53	31	26
2017	Other services to the public	48	19	13	10	10	0	0	66	21	14
2017	None of the above	37	22	20	4	6	2	8	65	12	60

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	10	21	30	20	20	0	30	40	30
2017	Security	14	21	33	11	22	0	35	33	11
2017	Administration and operations	17	28	28	15	11	0	45	27	138
2017	Human resources	11	28	28	10	22	0	39	33	18
2017	Financial management	23	38	16	14	10	0	60	24	18
2017	Information management	19	33	29	4	15	0	52	19	25
2017	Other services to the public	0	18	26	29	27	0	18	56	14
2017	None of the above	9	25	25	11	25	5	36	38	60

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	31	28	20	0	0	4	49	21	29
2017	Security	28	23	24	12	12	0	0	51	24	10
2017	Administration and operations	31	33	23	10	3	0	1	64	13	138
2017	Human resources	11	34	34	16	6	0	0	45	22	18
2017	Financial management	55	20	16	9	0	0	0	75	9	18
2017	Information management	22	38	26	4	7	0	4	62	11	26
2017	Other services to the public	25	31	6	17	21	0	0	56	38	14
2017	None of the above	17	33	18	9	11	1	10	56	23	60

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	10	27	17	33	13	0	0	37	46	30
2017	Security	18	7	17	18	33	0	7	27	54	11
2017	Administration and operations	22	25	19	16	16	1	0	48	33	137
2017	Human resources	17	17	39	6	22	0	0	34	27	18
2017	Financial management	35	18	21	0	26	0	0	53	26	17
2017	Information management	18	26	34	11	11	0	0	44	22	26
2017	Other services to the public	6	31	16	20	28	0	0	37	47	14
2017	None of the above	11	20	16	16	30	0	7	34	50	60

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	36	30	23	4	0	0	7	71	4	30
2017	Security	39	0	22	11	11	0	18	47	26	11
2017	Administration and operations	54	15	13	6	1	1	10	77	8	138
2017	Human resources	45	17	22	11	6	0	0	62	17	18
2017	Financial management	61	15	5	9	5	0	5	80	15	18
2017	Information management	47	12	4	4	0	4	30	89	6	26
2017	Other services to the public	43	0	23	0	21	0	14	50	24	14
2017	None of the above	20	21	19	4	17	0	20	51	25	60

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	22	43	26	10	0	0	0	64	10	30
2017	Security	36	18	14	11	11	0	11	60	24	11
2017	Administration and operations	34	27	23	9	7	0	1	61	16	138
2017	Human resources	34	39	17	11	0	0	0	72	11	18
2017	Financial management	38	32	20	5	5	0	0	70	10	18
2017	Information management	50	18	18	0	11	0	4	71	11	26
2017	Other services to the public	18	20	39	13	10	0	0	38	23	14
2017	None of the above	18	28	29	14	5	1	5	49	20	60

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	26	47	13	10	3	0	0	74	13	30
2017	Security	7	36	22	7	11	0	17	52	22	11
2017	Administration and operations	31	34	19	12	2	1	1	66	15	138
2017	Human resources	39	34	17	5	0	0	6	77	5	18
2017	Financial management	43	28	25	5	0	0	0	70	5	18
2017	Information management	42	24	12	4	8	4	8	74	13	25
2017	Other services to the public	36	37	17	0	10	0	0	72	10	14
2017	None of the above	32	19	19	8	11	3	8	57	21	60

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	20	44	17	10	7	0	3	66	17	30
2017	Security	18	29	29	7	0	6	11	56	8	11
2017	Administration and operations	27	38	18	13	3	0	1	65	16	138
2017	Human resources	22	39	22	10	6	0	0	62	16	18
2017	Financial management	44	26	5	20	0	5	0	74	21	18
2017	Information management	22	40	22	7	4	5	0	66	12	26
2017	Other services to the public	52	16	19	13	0	0	0	68	13	14
2017	None of the above	20	23	28	8	10	3	8	49	20	60

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	31	31	24	10	3	0	0	62	14	29
2017	Security	18	32	29	0	11	0	11	56	12	11
2017	Administration and operations	31	40	11	11	6	0	1	72	17	138
2017	Human resources	33	50	17	0	0	0	0	83	0	18
2017	Financial management	55	26	20	0	0	0	0	80	0	18
2017	Information management	42	38	12	4	0	0	5	84	4	25
2017	Other services to the public	60	21	13	7	0	0	0	80	7	14
2017	None of the above	33	26	12	13	4	1	10	67	19	60

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	26	24	20	20	10	0	0	50	30	30
2017	Security	29	39	0	11	11	0	11	76	24	11
2017	Administration and operations	30	31	23	9	5	1	1	63	14	138
2017	Human resources	38	28	6	22	0	0	6	70	24	18
2017	Financial management	60	22	14	5	0	0	0	81	5	18
2017	Information management	23	40	22	11	0	4	0	66	11	26
2017	Other services to the public	47	28	0	14	10	0	0	76	24	14
2017	None of the above	28	25	16	7	9	4	9	62	19	60

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	37	10	33	14	6	0	47	20	30
2017	Security	65	14	22	0	0	0	78	0	11
2017	Administration and operations	54	24	13	6	4	0	77	10	138
2017	Human resources	78	6	6	5	0	6	89	5	18
2017	Financial management	49	33	14	5	0	0	81	5	18
2017	Information management	52	22	15	0	0	11	83	0	26
2017	Other services to the public	76	14	10	0	0	0	90	0	14
2017	None of the above	44	27	13	7	3	6	76	10	59

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	70	10	17	4	0	0	0	80	4	30
2017	Security	75	18	6	0	0	0	0	94	0	11
2017	Administration and operations	68	15	6	5	2	1	3	87	7	138
2017	Human resources	78	6	10	0	0	0	6	89	0	18
2017	Financial management	84	6	0	5	5	0	0	90	10	18
2017	Information management	71	4	15	0	4	4	4	80	4	26
2017	Other services to the public	83	0	17	0	0	0	0	83	0	14
2017	None of the above	72	2	7	5	7	2	6	79	13	59

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	37	36	20	7	0	0	0	73	7	30
2017	Security	47	35	7	11	0	0	0	82	11	11
2017	Administration and operations	44	35	12	5	1	0	1	81	7	138
2017	Human resources	66	17	6	6	0	0	6	88	6	18
2017	Financial management	78	6	0	11	5	0	0	84	16	18
2017	Information management	45	37	15	4	0	0	0	82	4	26
2017	Other services to the public	64	12	24	0	0	0	0	76	0	14
2017	None of the above	50	23	8	4	9	1	5	77	14	59

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	26	10	10	0	0	0	81	10	30
2017	Security	47	29	18	6	0	0	0	76	6	11
2017	Administration and operations	55	25	9	5	4	0	1	81	9	137
2017	Human resources	77	17	0	0	0	0	6	100	0	18
2017	Financial management	69	25	0	6	0	0	0	94	6	18
2017	Information management	67	18	7	4	4	0	0	85	7	26
2017	Other services to the public	83	7	10	0	0	0	0	90	0	14
2017	None of the above	57	8	7	17	4	1	7	70	22	60

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	55	11	0	0	0	34	100	0	29
2017	Security	35	0	0	11	0	55	76	24	11
2017	Administration and operations	50	12	4	1	0	34	93	1	138
2017	Human resources	71	5	6	0	0	18	93	0	17
2017	Financial management	67	5	0	0	0	28	100	0	18
2017	Information management	48	18	4	4	0	27	90	5	26
2017	Other services to the public	47	16	13	0	0	24	83	0	14
2017	None of the above	61	10	0	1	2	25	95	5	58

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	30	27	3	0	0	70	3	30
2017	Security	49	40	0	0	0	11	100	0	11
2017	Administration and operations	65	23	6	1	0	5	92	1	138
2017	Human resources	89	6	0	0	0	6	100	0	18
2017	Financial management	88	12	0	0	0	0	100	0	18
2017	Information management	77	7	4	5	0	7	91	5	26
2017	Other services to the public	60	29	0	0	0	10	100	0	14
2017	None of the above	65	13	4	1	3	14	90	5	59

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	39	6	3	3	0	0	87	6	30
2017	Security	49	0	11	18	11	0	11	55	32	11
2017	Administration and operations	72	12	6	3	4	0	4	86	8	138
2017	Human resources	83	11	0	6	0	0	0	94	6	18
2017	Financial management	65	11	19	6	0	0	0	75	6	18
2017	Information management	51	20	17	4	4	0	4	74	8	26
2017	Other services to the public	36	18	16	7	22	0	0	54	29	14
2017	None of the above	51	11	5	9	10	1	11	71	23	59

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	62	25	10	3	0	0	0	87	3	29
2017	Security	75	14	0	0	0	0	11	100	0	11
2017	Administration and operations	45	35	12	4	1	1	1	83	5	138
2017	Human resources	67	22	11	0	0	0	0	89	0	18
2017	Financial management	67	17	6	5	5	0	0	84	10	18
2017	Information management	49	22	21	0	0	0	7	77	0	26
2017	Other services to the public	49	35	6	0	0	0	10	93	0	14
2017	None of the above	52	25	11	3	0	0	9	85	3	59

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	7	27	54	13	0	0	0	34	13	30
2017	Security	7	14	50	22	0	0	7	23	23	11
2017	Administration and operations	14	30	41	9	6	1	0	43	15	138
2017	Human resources	17	28	34	22	0	0	0	45	22	18
2017	Financial management	17	37	27	14	5	0	0	54	19	18
2017	Information management	11	41	34	7	4	4	0	54	11	26
2017	Other services to the public	0	26	48	27	0	0	0	26	27	14
2017	None of the above	9	34	32	14	12	0	0	43	26	60

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	10	16	48	16	11	0	0	27	26	30
2017	Security	11	11	35	36	0	0	7	39	23	11
2017	Administration and operations	13	15	39	21	10	0	1	32	29	137
2017	Human resources	6	11	50	22	11	0	0	34	17	18
2017	Financial management	5	22	21	31	16	6	0	50	28	18
2017	Information management	4	7	45	32	12	0	0	44	11	26
2017	Other services to the public	0	56	32	7	6	0	0	13	56	14
2017	None of the above	12	29	36	15	3	1	3	20	43	60

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	39	16	3	0	0	80	3	30
2017	Security	21	57	11	11	0	0	78	11	11
2017	Administration and operations	40	37	8	10	4	1	78	14	138
2017	Human resources	50	45	6	0	0	0	94	0	18
2017	Financial management	53	33	9	0	0	6	91	0	18
2017	Information management	49	37	11	4	0	0	86	4	26
2017	Other services to the public	37	49	14	0	0	0	86	0	14
2017	None of the above	25	51	13	1	8	1	77	9	60

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	20	27	23	23	4	4	0	48	27	30
2017	Security	14	36	17	11	22	0	0	50	33	11
2017	Administration and operations	21	40	18	12	9	0	0	61	21	137
2017	Human resources	39	39	17	6	0	0	0	78	6	18
2017	Financial management	37	26	15	11	5	6	0	67	17	18
2017	Information management	16	59	11	7	7	0	0	75	14	26
2017	Other services to the public	18	52	7	17	0	6	0	75	18	14
2017	None of the above	17	33	13	15	14	5	4	55	31	60

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	16	84	30
2017	Administration and operations	30	70	138
2017	Financial management	27	73	18
2017	None of the above	20	80	60
2014	Administration and operations	16	84	105
2014	Human resources	0	100	14
2014	Other services to the public	40	60	31
2014	None of the above	11	89	58

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	72	28	40
2017	None of the above	79	21	13
2014	Administration and operations	84	16	17
2014	Other services to the public	58	42	12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	64	16	0	20	80	20	28
2017	None of the above	50	50	0	0	100	0	10
2014	Administration and operations	49	37	7	7	86	7	14

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	28	43	13	10	3	0	3	28	72	30
2017	Security	53	22	14	0	0	0	11	59	41	11
2017	Administration and operations	31	23	16	11	14	4	1	33	67	138
2017	Human resources	11	28	39	17	6	0	0	11	89	18
2017	Financial management	25	32	10	11	16	0	6	27	73	18
2017	Information management	51	4	25	16	4	0	0	51	49	26
2017	Other services to the public	36	37	0	17	10	0	0	36	64	14
2017	None of the above	36	22	24	6	7	2	2	38	62	59

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	10	21
2017	Administration and operations	24	86
2017	Human resources	13	16
2017	Financial management	22	13
2017	Information management	28	12
2017	None of the above	27	35

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	38	21
2017	Administration and operations	31	86
2017	Human resources	13	16
2017	Financial management	16	13
2017	Information management	42	12
2017	None of the above	23	35

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	14	21
2017	Administration and operations	23	86
2017	Human resources	18	16
2017	Financial management	40	13
2017	Information management	34	12
2017	None of the above	13	35

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	66	21
2017	Administration and operations	45	86
2017	Human resources	50	16
2017	Financial management	46	13
2017	Information management	53	12
2017	None of the above	36	35

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	5	21
2017	Administration and operations	8	86
2017	Human resources	0	16
2017	Financial management	22	13
2017	Information management	0	12
2017	None of the above	2	35

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	19	21
2017	Administration and operations	39	86
2017	Human resources	69	16
2017	Financial management	61	13
2017	Information management	36	12
2017	None of the above	38	35

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Communications or public affairs	16	41	27	10	6	0	19
2017	Administration and operations	5	48	23	8	5	11	83
2017	Human resources	0	50	37	6	0	6	16
2017	Financial management	23	40	23	0	0	14	13
2017	Information management	8	45	24	8	0	14	11
2017	None of the above	5	58	21	11	0	5	33

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	28	14	5	14	15	14	10	56	38	21
2017	Administration and operations	18	26	16	10	25	0	4	46	37	85
2017	Human resources	31	25	25	19	0	0	0	56	19	16
2017	Financial management	24	24	29	16	0	7	0	52	17	13
2017	Information management	15	32	15	0	13	8	18	62	18	12
2017	None of the above	20	28	12	11	7	2	19	60	24	34

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	9	24	9	34	14	10	12	57	21
2017	Administration and operations	4	6	13	10	54	4	9	11	74	86
2017	Human resources	0	0	12	31	51	0	6	0	87	16
2017	Financial management	0	14	0	16	54	7	8	17	83	13
2017	Information management	8	9	22	0	44	0	17	20	53	12
2017	None of the above	0	8	17	19	25	4	26	12	64	35

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Parole Board of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me