2017 Public Service Employee Survey Results for Canadian Institutes of Health Research by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 48 4 6 5 0 0 85 11 110
2017 Does not provide services to public 43 47 2 6 2 0 0 90 8 222
2014 Provides services to public 41 49 2 8 1 0 0 89 8 138
2014 Does not provide services to public 45 43 3 7 2 0 0 88 9 203
2011 Provides services to public 46 45 3 4 2 0 0 91 6 169
2011 Does not provide services to public 46 44 4 4 3 0 0 90 6 198
2008 Provides services to public 42 50 3 4 1 0 0 93 4 135
2008 Does not provide services to public 46 42 3 5 4 0 0 89 9 158

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 24 6 4 3 0 1 87 7 110
2017 Does not provide services to public 74 17 4 2 2 1 0 92 4 220
2014 Provides services to public 73 23 1 1 1 0 0 97 3 138
2014 Does not provide services to public 75 16 4 2 2 0 1 92 4 203
2011 Provides services to public 76 20 1 2 1 1 0 96 3 169
2011 Does not provide services to public 74 20 2 2 1 1 1 95 3 198
2008 Provides services to public 69 20 4 6 1 0 0 89 7 135
2008 Does not provide services to public 71 19 4 3 3 0 1 90 5 156

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 26 9 9 8 0 0 74 17 110
2017 Does not provide services to public 65 18 5 8 4 0 0 83 12 221
2014 Provides services to public 50 26 7 12 5 0 0 76 17 138
2014 Does not provide services to public 66 17 3 8 5 0 0 83 13 203
2011 Provides services to public 59 26 1 8 6 0 0 85 14 168
2011 Does not provide services to public 65 20 4 7 4 0 0 85 11 198
2008 Provides services to public 51 27 7 8 7 0 0 78 15 133
2008 Does not provide services to public 62 17 7 8 5 0 1 79 13 157

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 41 5 8 3 0 0 84 11 110
2017 Does not provide services to public 52 32 5 9 3 0 0 84 11 221
2014 Provides services to public 50 35 3 6 6 0 0 85 12 138
2014 Does not provide services to public 60 28 6 4 1 0 0 88 5 203
2011 Provides services to public 41 33 10 11 6 0 0 74 17 168
2011 Does not provide services to public 50 37 3 8 2 0 0 87 10 197

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 37 14 15 10 0 0 61 26 110
2017 Does not provide services to public 33 39 13 11 4 0 0 73 15 221
2014 Provides services to public 29 40 14 13 4 0 1 70 17 138
2014 Does not provide services to public 37 44 11 8 0 0 0 81 8 203
2011 Provides services to public 33 44 9 8 6 0 0 77 14 169
2011 Does not provide services to public 41 39 8 7 4 0 1 81 11 197
2008 Provides services to public 28 43 9 15 4 1 1 72 19 137
2008 Does not provide services to public 34 42 7 11 4 1 1 77 16 158

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 48 11 10 2 0 0 77 12 110
2017 Does not provide services to public 45 38 8 6 3 0 0 83 9 221
2014 Provides services to public 33 49 8 7 4 0 0 82 10 138
2014 Does not provide services to public 44 38 10 5 2 0 0 82 8 203
2011 Provides services to public 36 37 14 8 5 0 0 73 12 169
2011 Does not provide services to public 50 29 10 7 3 0 0 79 11 198
2008 Provides services to public 32 43 14 8 2 0 0 76 10 136
2008 Does not provide services to public 35 44 8 8 4 0 0 80 13 158

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 46 9 7 3 0 0 81 10 110
2017 Does not provide services to public 57 32 7 3 1 0 0 89 4 220
2014 Provides services to public 40 45 6 7 2 0 0 85 9 138
2014 Does not provide services to public 55 33 8 3 1 0 0 87 4 203
2011 Provides services to public 41 35 12 9 2 0 0 76 12 169
2011 Does not provide services to public 52 34 7 6 2 0 0 86 8 198
2008 Provides services to public 41 42 8 7 2 0 0 83 9 137
2008 Does not provide services to public 55 34 4 5 2 0 0 89 7 158

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 41 6 5 4 1 0 84 9 109
2017 Does not provide services to public 55 32 6 5 1 0 0 88 7 219
2014 Provides services to public 55 36 6 1 1 1 0 91 3 138
2014 Does not provide services to public 60 32 6 0 0 0 0 93 1 202

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 30 5 16 8 0 0 71 24 110
2017 Does not provide services to public 50 32 6 5 6 0 0 83 11 221
2014 Provides services to public 46 35 7 8 4 0 1 81 11 137
2014 Does not provide services to public 52 28 12 5 2 0 1 81 7 202
2011 Provides services to public 42 38 6 9 5 0 0 80 14 169
2011 Does not provide services to public 45 31 10 9 4 0 1 77 13 198

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 29 2 12 12 0 10 72 26 109
2017 Does not provide services to public 29 21 10 8 8 1 23 66 21 221
2014 Provides services to public 34 21 9 13 8 2 13 65 24 138
2014 Does not provide services to public 29 23 12 9 9 5 12 63 22 203
2011 Provides services to public 19 18 14 14 21 1 12 43 41 169
2011 Does not provide services to public 20 24 7 13 14 1 21 56 35 198
2008 Provides services to public 31 26 7 13 6 1 16 68 23 137
2008 Does not provide services to public 31 22 6 8 10 2 21 69 22 157

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 47 9 12 4 0 0 75 16 110
2017 Does not provide services to public 32 48 11 6 4 0 0 79 10 222
2014 Provides services to public 29 51 11 7 2 0 0 80 9 138
2014 Does not provide services to public 40 41 8 6 4 0 0 81 11 203
2011 Provides services to public 30 44 12 10 4 0 0 74 14 169
2011 Does not provide services to public 37 40 10 11 3 0 0 76 14 198
2008 Provides services to public 32 50 10 6 3 0 0 81 9 135
2008 Does not provide services to public 34 43 10 11 3 0 0 76 14 157

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 39 12 17 7 0 0 65 24 110
2017 Does not provide services to public 35 41 12 6 5 0 0 76 12 222
2014 Provides services to public 26 37 16 16 5 0 0 64 21 137
2014 Does not provide services to public 39 37 9 11 4 0 0 76 15 202
2011 Provides services to public 29 44 14 8 7 0 0 72 14 168
2011 Does not provide services to public 38 35 9 11 6 0 0 73 18 198

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 43 13 13 9 0 0 65 22 110
2017 Does not provide services to public 30 43 11 12 4 0 0 74 16 222

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 40 9 8 2 0 0 81 10 110
2017 Does not provide services to public 43 42 6 6 3 0 0 85 9 222
2014 Provides services to public 45 39 11 4 1 0 0 84 6 138
2014 Does not provide services to public 48 38 7 4 2 0 0 86 7 203
2011 Provides services to public 45 42 7 3 3 0 0 87 6 168
2011 Does not provide services to public 43 43 7 6 1 0 0 86 7 198
2008 Provides services to public 51 39 5 3 2 0 0 90 5 135
2008 Does not provide services to public 49 39 6 5 1 0 0 88 6 158

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 37 16 12 11 0 0 61 23 110
2017 Does not provide services to public 32 43 15 5 5 0 0 75 10 222

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 40 18 4 0 0 0 79 4 110
2017 Does not provide services to public 52 36 9 2 1 0 0 88 3 221
2014 Provides services to public 66 28 4 1 1 0 0 94 2 137
2014 Does not provide services to public 66 24 8 2 0 0 0 90 2 203
2011 Provides services to public 59 33 7 1 1 0 0 92 2 168
2011 Does not provide services to public 63 28 6 3 1 1 0 91 3 197

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 41 11 10 7 0 0 72 17 110
2017 Does not provide services to public 32 44 14 7 3 0 0 77 10 221
2014 Provides services to public 19 48 14 13 5 0 0 67 18 138
2014 Does not provide services to public 33 40 14 8 3 0 0 74 11 203
2011 Provides services to public 33 42 8 12 5 0 0 75 17 168
2011 Does not provide services to public 37 39 11 9 4 0 0 76 13 197

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 36 14 10 5 0 0 70 16 110
2017 Does not provide services to public 41 38 12 5 4 0 0 79 9 221
2014 Provides services to public 32 40 17 9 2 0 0 72 11 138
2014 Does not provide services to public 42 34 13 7 3 0 0 77 10 203

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 41 12 10 9 0 0 69 19 110
2017 Does not provide services to public 40 39 10 7 4 0 0 79 10 221
2014 Provides services to public 34 42 13 8 2 0 0 76 11 138
2014 Does not provide services to public 45 32 15 4 3 0 0 78 7 203
2011 Provides services to public 34 41 11 9 3 1 1 76 13 169
2011 Does not provide services to public 45 35 10 7 3 1 0 80 10 196

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 49 10 7 4 0 0 79 11 109
2017 Does not provide services to public 42 41 11 3 3 0 0 83 6 221
2014 Provides services to public 37 49 8 3 3 1 0 86 6 138
2014 Does not provide services to public 48 35 6 7 3 0 0 84 10 203
2011 Provides services to public 37 42 12 7 2 0 0 79 10 168
2011 Does not provide services to public 43 37 10 7 3 1 0 81 9 198
2008 Provides services to public 41 44 7 7 1 0 0 85 7 136
2008 Does not provide services to public 40 46 8 3 3 0 0 85 6 158

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 33 25 12 9 0 0 54 21 110
2017 Does not provide services to public 29 38 17 11 4 0 0 68 16 222
2014 Provides services to public 30 36 20 9 3 0 1 67 13 138
2014 Does not provide services to public 35 36 14 9 5 0 1 71 14 203
2011 Provides services to public 37 29 21 9 4 0 0 66 13 168
2011 Does not provide services to public 37 33 19 6 5 0 0 70 11 198
2008 Provides services to public 30 31 19 15 5 0 0 61 20 137
2008 Does not provide services to public 32 33 22 10 3 0 0 65 13 157

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 47 21 6 5 0 1 11 68 110
2017 Does not provide services to public 16 35 32 8 5 0 4 13 53 219
2014 Provides services to public 11 30 32 21 4 0 2 26 41 138
2014 Does not provide services to public 5 28 41 15 10 0 1 25 34 203
2011 Provides services to public 11 29 34 19 4 1 3 24 41 168
2011 Does not provide services to public 12 17 40 20 8 0 3 29 30 198
2008 Provides services to public 12 24 37 16 8 0 3 25 37 137
2008 Does not provide services to public 8 27 41 15 6 0 4 22 36 158

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 37 25 4 6 1 1 11 64 110
2017 Does not provide services to public 20 27 29 11 7 2 4 19 50 219
2014 Provides services to public 11 26 29 21 9 1 3 31 38 138
2014 Does not provide services to public 8 21 30 24 13 1 3 39 29 202
2011 Provides services to public 12 21 30 26 8 1 2 35 34 168
2011 Does not provide services to public 7 15 28 27 18 0 5 47 23 198
2008 Provides services to public 12 17 33 24 11 1 2 36 30 137
2008 Does not provide services to public 6 23 31 19 15 3 4 36 31 156

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 40 27 17 2 0 0 19 55 110
2017 Does not provide services to public 11 19 37 21 6 2 4 29 32 220
2014 Provides services to public 9 27 39 17 5 0 3 23 37 138
2014 Does not provide services to public 10 22 35 18 8 2 5 28 34 201
2011 Provides services to public 16 26 36 15 5 0 2 20 43 168
2011 Does not provide services to public 12 18 36 17 13 2 3 31 31 197
2008 Provides services to public 15 28 24 23 7 1 3 31 44 136
2008 Does not provide services to public 12 24 37 17 5 1 5 23 38 157

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 20 35 18 7 0 1 25 39 109
2017 Does not provide services to public 6 20 46 20 5 0 3 26 27 217
2014 Provides services to public 7 15 33 33 9 0 2 44 22 135
2014 Does not provide services to public 6 17 35 28 12 0 1 41 23 202
2011 Provides services to public 6 15 34 32 11 1 2 44 21 163
2011 Does not provide services to public 5 13 38 27 14 1 2 42 19 197
2008 Provides services to public 9 20 34 26 9 0 2 36 29 137
2008 Does not provide services to public 7 19 33 27 10 1 3 38 28 156

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 32 26 14 6 0 4 21 52 109
2017 Does not provide services to public 11 20 36 17 8 4 4 27 34 221
2014 Provides services to public 12 27 34 17 9 0 2 26 40 137
2014 Does not provide services to public 10 20 32 22 13 0 3 36 31 201
2011 Provides services to public 17 26 28 22 5 1 2 27 44 168
2011 Does not provide services to public 12 26 27 23 9 0 4 33 39 198
2008 Provides services to public 16 23 30 20 8 1 3 29 40 137
2008 Does not provide services to public 16 25 24 17 14 1 3 32 43 157

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 27 37 16 6 1 4 23 39 110
2017 Does not provide services to public 11 21 30 21 10 3 4 33 34 220
2014 Provides services to public 11 16 33 24 11 1 4 37 28 138
2014 Does not provide services to public 4 10 28 31 19 1 7 54 15 202
2011 Provides services to public 15 28 26 21 7 0 4 28 45 168
2011 Does not provide services to public 7 13 29 27 17 2 6 48 21 198
2008 Provides services to public 22 30 18 19 6 1 5 26 55 137
2008 Does not provide services to public 17 29 23 18 6 2 5 26 49 157

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 28 28 17 6 2 1 24 48 110
2017 Does not provide services to public 10 20 38 18 9 1 5 28 31 218
2014 Provides services to public 8 19 40 21 6 2 4 29 29 138
2014 Does not provide services to public 5 16 41 21 11 1 4 34 22 202
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 18 4 7 4 0 0 85 11 110
2017 Does not provide services to public 69 18 3 8 1 0 0 87 9 222
2014 Provides services to public 72 14 6 4 5 0 0 86 8 138
2014 Does not provide services to public 70 16 2 5 5 0 0 87 10 203
2011 Provides services to public 73 14 4 5 3 0 0 87 8 169
2011 Does not provide services to public 67 17 5 10 1 0 0 85 11 197
2008 Provides services to public 65 13 4 10 7 0 2 80 17 136
2008 Does not provide services to public 66 16 4 8 5 1 0 83 13 158

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 36 13 4 12 3 0 70 16 110
2017 Does not provide services to public 36 33 13 9 3 4 3 74 12 221
2014 Provides services to public 29 32 16 9 8 3 4 65 18 137
2014 Does not provide services to public 39 26 13 9 5 5 3 70 16 203

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 34 9 9 6 0 1 76 15 110
2017 Does not provide services to public 53 30 9 5 3 1 0 84 7 222
2014 Provides services to public 47 31 7 8 5 1 1 80 13 138
2014 Does not provide services to public 51 28 9 5 5 1 0 80 10 203

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 37 10 6 5 1 1 78 12 110
2017 Does not provide services to public 45 35 8 8 2 1 0 81 10 222
2014 Provides services to public 35 42 11 9 1 1 1 78 10 138
2014 Does not provide services to public 43 41 7 7 0 1 0 85 8 203
2011 Provides services to public 37 37 11 7 5 1 2 76 13 169
2011 Does not provide services to public 46 32 9 9 2 2 1 80 10 197
2008 Provides services to public 40 36 9 7 4 1 1 78 12 137
2008 Does not provide services to public 42 38 7 7 2 2 2 84 9 158

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 32 12 18 4 4 1 64 23 110
2017 Does not provide services to public 37 28 8 10 8 8 0 71 20 221
2014 Provides services to public 28 25 14 15 9 8 1 59 26 138
2014 Does not provide services to public 36 28 15 6 5 8 0 70 13 203
2011 Provides services to public 35 26 11 11 10 4 3 65 22 168
2011 Does not provide services to public 42 27 12 8 4 7 1 75 13 197
2008 Provides services to public 39 28 8 8 7 7 2 74 17 137
2008 Does not provide services to public 39 30 8 9 3 8 2 77 14 158

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 22 20 15 13 12 2 44 33 110
2017 Does not provide services to public 17 22 13 12 8 22 5 54 27 221
2014 Provides services to public 12 26 14 17 11 15 4 47 35 138
2014 Does not provide services to public 17 24 21 14 6 19 1 50 24 203

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 30 6 4 4 0 1 86 8 110
2017 Does not provide services to public 58 34 4 2 2 0 0 92 3 221
2014 Provides services to public 51 35 5 9 1 0 0 86 9 138
2014 Does not provide services to public 53 38 3 4 1 0 0 91 6 203
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 45 5 6 10 0 0 79 16 110
2017 Does not provide services to public 43 35 11 8 2 0 1 79 10 222
2014 Provides services to public 44 38 9 6 2 0 0 82 9 138
2014 Does not provide services to public 47 35 8 3 5 0 0 83 9 202
2011 Provides services to public 36 43 9 7 4 1 0 80 11 168
2011 Does not provide services to public 42 36 8 9 4 1 0 79 13 198
2008 Provides services to public 35 34 9 14 7 0 1 70 21 137
2008 Does not provide services to public 44 32 9 6 7 1 0 78 13 158

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 36 6 7 6 2 0 80 13 110
2017 Does not provide services to public 49 29 10 7 3 1 1 80 11 222
2014 Provides services to public 51 28 11 6 1 1 1 80 8 138
2014 Does not provide services to public 50 30 10 3 4 2 0 82 8 203
2011 Provides services to public 52 23 12 6 5 2 1 77 11 169
2011 Does not provide services to public 51 27 10 5 5 3 0 81 9 198
2008 Provides services to public 50 24 10 7 7 1 1 76 14 137
2008 Does not provide services to public 49 32 6 4 3 6 0 86 7 158

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 40 9 8 9 0 0 74 17 110
2017 Does not provide services to public 48 34 8 7 3 0 0 82 10 222
2014 Provides services to public 49 32 10 6 2 0 0 81 8 138
2014 Does not provide services to public 48 32 8 5 6 0 0 81 11 203
2011 Provides services to public 47 33 7 8 6 1 0 80 14 168
2011 Does not provide services to public 46 29 9 8 8 1 0 75 15 197
2008 Provides services to public 42 28 9 12 7 0 1 71 19 137
2008 Does not provide services to public 49 29 7 10 4 1 0 79 14 158

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 15 5 3 2 0 0 90 5 108
2017 Does not provide services to public 82 9 5 3 1 0 0 91 4 221
2014 Provides services to public 82 11 4 2 1 0 0 93 4 138
2014 Does not provide services to public 81 10 3 4 1 0 0 92 5 203
2011 Provides services to public 78 14 3 2 1 1 0 93 4 168
2011 Does not provide services to public 81 11 3 4 1 0 0 92 5 198
2008 Provides services to public 76 12 2 5 4 0 1 88 10 137
2008 Does not provide services to public 80 10 2 4 3 1 1 91 7 158

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 21 4 5 4 1 1 87 9 110
2017 Does not provide services to public 70 18 4 2 3 2 2 91 5 221
2014 Provides services to public 64 16 8 6 4 2 1 82 10 138
2014 Does not provide services to public 60 20 7 2 1 4 4 88 4 203
2011 Provides services to public 49 23 5 11 8 2 3 76 19 168
2011 Does not provide services to public 53 26 4 7 7 1 2 81 15 198

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 26 4 4 9 1 0 83 12 110
2017 Does not provide services to public 61 23 9 4 3 0 0 85 7 222

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 26 4 9 4 1 0 83 13 110
2017 Does not provide services to public 58 25 12 2 2 1 0 85 4 222

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 32 5 9 8 0 0 79 17 110
2017 Does not provide services to public 53 27 11 6 3 0 0 80 9 222
2014 Provides services to public 58 23 7 8 2 1 0 83 10 138
2014 Does not provide services to public 52 29 10 3 4 0 0 82 8 203
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 44 4 4 0 0 4 92 4 25
2017 Does not provide services to public 24 32 19 8 2 6 10 66 12 60
2014 Provides services to public 19 48 16 3 3 3 8 76 6 36
2014 Does not provide services to public 42 38 9 2 2 2 7 87 4 57

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 35 13 15 6 6 0 64 22 110
2017 Does not provide services to public 31 33 16 10 4 5 0 68 15 222
2014 Provides services to public 29 39 16 7 1 7 0 73 9 138
2014 Does not provide services to public 29 40 13 7 4 7 0 74 12 203
2011 Provides services to public 23 35 20 8 10 5 0 61 19 169
2011 Does not provide services to public 22 33 19 13 5 8 0 60 20 197

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 30 24 20 5 3 0 50 26 110
2017 Does not provide services to public 24 35 19 16 7 1 0 59 23 222
2014 Provides services to public 23 35 21 12 6 2 0 59 19 138
2014 Does not provide services to public 28 44 11 9 5 3 0 74 15 203
2011 Provides services to public 27 31 16 12 12 1 1 59 25 169
2011 Does not provide services to public 24 38 14 14 8 1 1 62 23 195
2008 Provides services to public 24 39 17 14 6 1 0 63 20 136
2008 Does not provide services to public 20 37 20 10 8 4 1 60 19 157

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 27 16 28 11 4 0 43 40 110
2017 Does not provide services to public 19 25 23 20 9 3 0 46 30 222
2014 Provides services to public 16 38 23 15 6 2 0 56 21 138
2014 Does not provide services to public 18 39 22 12 4 4 0 60 17 203
2011 Provides services to public 16 42 18 15 8 2 0 59 23 169
2011 Does not provide services to public 12 47 18 14 5 4 0 61 20 196
2008 Provides services to public 12 38 15 22 9 4 0 52 33 137
2008 Does not provide services to public 8 37 16 25 6 8 0 48 34 158

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 30 22 17 9 7 1 48 28 110
2017 Does not provide services to public 23 29 22 15 7 3 0 54 23 221
2014 Provides services to public 22 31 21 13 6 6 0 56 21 138
2014 Does not provide services to public 22 37 18 10 6 6 0 64 17 203
2011 Provides services to public 21 33 14 17 13 2 0 56 30 169
2011 Does not provide services to public 23 38 15 12 8 4 0 63 21 196
2008 Provides services to public 20 33 20 15 7 6 0 56 23 137
2008 Does not provide services to public 13 30 17 18 10 11 1 49 31 158

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 31 20 20 11 5 0 47 32 110
2017 Does not provide services to public 15 29 20 25 9 2 0 45 35 220
2014 Provides services to public 15 42 16 19 7 1 0 58 27 138
2014 Does not provide services to public 17 41 15 17 6 3 0 60 24 203
2011 Provides services to public 14 38 13 21 13 2 0 53 35 167
2011 Does not provide services to public 13 39 15 19 12 3 0 53 32 196
2008 Provides services to public 13 34 12 25 15 1 0 48 40 137
2008 Does not provide services to public 8 37 13 32 8 2 0 46 40 157
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 44 15 16 4 1 0 64 20 109
2017 Does not provide services to public 25 36 20 13 4 0 0 62 18 221
2014 Provides services to public 28 43 16 10 3 0 0 71 13 138
2014 Does not provide services to public 29 46 12 10 2 0 0 75 13 203
2011 Provides services to public 32 46 11 5 5 0 0 79 10 167
2011 Does not provide services to public 33 46 11 6 3 1 0 80 9 198

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 49 10 4 1 3 0 85 5 109
2017 Does not provide services to public 49 37 9 3 0 2 0 88 3 221
2014 Provides services to public 46 38 9 4 1 1 1 86 4 138
2014 Does not provide services to public 44 39 7 4 0 4 0 87 5 203
2011 Provides services to public 45 38 7 5 2 2 1 85 7 168
2011 Does not provide services to public 49 30 14 2 1 4 0 83 3 198

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 43 10 10 4 1 0 76 14 109
2017 Does not provide services to public 35 42 10 6 4 3 1 80 10 221
2014 Provides services to public 31 36 18 9 3 2 1 69 13 138
2014 Does not provide services to public 39 34 11 7 3 4 0 77 11 203
2011 Provides services to public 38 38 7 10 4 2 1 78 15 167
2011 Does not provide services to public 43 29 13 6 5 4 1 76 11 196
2008 Provides services to public 24 39 12 12 9 2 2 66 21 137
2008 Does not provide services to public 29 39 8 11 6 7 1 74 18 158

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 37 22 12 4 5 0 60 17 108
2017 Does not provide services to public 28 36 19 9 3 5 0 68 12 221
2014 Provides services to public 24 32 22 10 3 7 2 61 14 138
2014 Does not provide services to public 22 35 21 10 5 7 0 61 17 203
2011 Provides services to public 27 36 21 7 5 3 0 65 13 168
2011 Does not provide services to public 20 41 19 10 4 5 1 65 15 195

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 19 23 19 13 8 4 37 37 109
2017 Does not provide services to public 14 22 20 9 12 18 4 47 28 221
2014 Provides services to public 12 21 14 18 22 10 3 38 46 138
2014 Does not provide services to public 18 18 15 14 12 19 5 47 33 203
2011 Provides services to public 14 23 14 18 18 8 5 42 42 169
2011 Does not provide services to public 13 20 23 11 15 14 4 40 32 197

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 25 6 8 4 1 2 81 13 110
2017 Does not provide services to public 59 23 11 5 2 0 0 82 7 222
2014 Provides services to public 60 23 6 6 3 1 0 84 9 138
2014 Does not provide services to public 62 18 9 7 3 0 0 80 10 203

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 24 3 6 1 1 3 90 8 110
2017 Does not provide services to public 63 26 4 2 0 4 0 93 3 222
2014 Provides services to public 74 21 2 2 0 1 0 96 2 138
2014 Does not provide services to public 76 16 4 2 0 0 0 93 3 202
2011 Provides services to public 70 21 4 4 1 1 0 91 5 168
2011 Does not provide services to public 76 16 4 3 0 1 1 93 3 198
2008 Provides services to public 66 21 4 3 1 1 4 92 4 137
2008 Does not provide services to public 69 23 4 0 1 1 2 95 1 158

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 30 17 18 11 3 0 53 30 109
2017 Does not provide services to public 28 33 15 17 6 1 0 62 23 221
2014 Provides services to public 29 35 17 11 7 1 0 64 19 138
2014 Does not provide services to public 27 42 11 10 6 3 0 72 17 203
2011 Provides services to public 34 28 17 12 9 0 0 62 21 169
2011 Does not provide services to public 34 37 16 7 6 2 0 72 12 198
2008 Provides services to public 31 37 12 10 10 1 1 69 19 136
2008 Does not provide services to public 26 38 18 13 4 1 1 65 17 158

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 29 15 17 14 1 1 53 31 110
2017 Does not provide services to public 21 27 15 18 15 3 1 50 35 222
2014 Provides services to public 12 31 16 21 17 2 1 44 39 138
2014 Does not provide services to public 15 22 17 23 14 3 5 40 41 203
2011 Provides services to public 15 31 15 16 21 1 1 48 37 169
2011 Does not provide services to public 17 27 18 17 15 2 3 47 34 197
2008 Provides services to public 18 33 15 14 16 3 1 53 31 137
2008 Does not provide services to public 13 32 17 22 13 2 2 47 36 157

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 41 21 8 5 1 0 66 13 110
2017 Does not provide services to public 30 43 14 7 3 4 0 76 10 221

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 42 12 4 1 4 0 82 6 110
2017 Does not provide services to public 43 39 11 2 2 3 0 84 5 222
2014 Provides services to public 47 27 15 4 1 7 0 79 5 138
2014 Does not provide services to public 47 33 13 2 0 5 0 84 3 203

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 44 13 4 1 3 0 81 5 110
2017 Does not provide services to public 49 38 7 2 3 1 0 88 5 222
2014 Provides services to public 48 36 12 1 1 1 0 85 3 138
2014 Does not provide services to public 48 35 10 2 1 4 0 86 4 203
2011 Provides services to public 41 38 8 7 4 3 0 81 11 168
2011 Does not provide services to public 41 41 10 6 1 2 0 83 6 196

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 41 6 6 2 1 0 86 8 109
2017 Does not provide services to public 52 35 7 4 2 0 0 87 6 222
2014 Provides services to public 56 34 6 1 2 0 0 91 3 138
2014 Does not provide services to public 55 35 6 2 0 0 0 91 3 203
2011 Provides services to public 47 37 6 5 4 1 0 85 10 169
2011 Does not provide services to public 48 42 5 4 1 0 0 90 5 196
2008 Provides services to public 49 33 11 2 5 0 0 82 7 137
2008 Does not provide services to public 43 45 8 3 1 0 0 88 4 158

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 34 20 11 7 0 0 62 19 110
2017 Does not provide services to public 39 31 16 7 6 0 0 70 13 222
2014 Provides services to public 42 38 13 4 4 0 0 80 7 138
2014 Does not provide services to public 49 30 13 2 4 1 0 80 7 203
2011 Provides services to public 42 34 14 6 5 0 0 75 11 169
2011 Does not provide services to public 44 35 12 5 3 1 0 80 8 198

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 39 19 8 8 0 0 65 16 109
2017 Does not provide services to public 35 37 16 8 4 0 0 72 11 221
2014 Provides services to public 40 39 13 7 1 0 0 79 9 138
2014 Does not provide services to public 45 36 10 5 3 0 0 82 8 202
2011 Provides services to public 39 38 12 4 7 0 0 76 11 169
2011 Does not provide services to public 42 40 10 5 3 1 0 83 7 197
2008 Provides services to public 35 43 10 6 6 0 0 78 12 136
2008 Does not provide services to public 36 41 13 6 3 1 0 78 9 158

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 26 22 12 12 2 1 53 24 110
2017 Does not provide services to public 33 27 21 12 6 1 0 61 18 221
2014 Provides services to public 32 34 16 9 4 4 0 69 14 138
2014 Does not provide services to public 43 27 15 5 5 3 0 73 11 203
2011 Provides services to public 36 24 15 11 11 2 0 62 23 168
2011 Does not provide services to public 46 23 11 11 6 4 0 72 17 198
2008 Provides services to public 31 28 17 11 9 3 1 61 21 137
2008 Does not provide services to public 33 27 13 16 3 8 0 65 21 158
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 24 27 49 110
2017 Does not provide services to public 22 36 42 221
2014 Provides services to public 32 33 35 138
2014 Does not provide services to public 25 43 32 203
2011 Provides services to public 31 35 33 169
2011 Does not provide services to public 26 46 28 198

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 11 30 59 0 0 0 25
2017 Does not provide services to public 4 33 60 2 2 0 50
2014 Provides services to public 9 33 49 2 9999 7 44
2014 Does not provide services to public 8 33 35 19 9999 6 52
2011 Provides services to public 2 28 51 8 9999 11 53
2011 Does not provide services to public 6 27 45 14 9999 8 51
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 19 81 110
2017 Does not provide services to public 14 86 220
2014 Provides services to public 18 82 138
2014 Does not provide services to public 14 86 201

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 21
2017 Does not provide services to public 39 29
2014 Provides services to public 53 25
2014 Does not provide services to public 54 28

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 58 21
2017 Does not provide services to public 74 29
2014 Provides services to public 59 25
2014 Does not provide services to public 54 28

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 21

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 21
2017 Does not provide services to public 0 29
2014 Provides services to public 0 25
2014 Does not provide services to public 0 28

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 21
2017 Does not provide services to public 0 29
2014 Provides services to public 0 25
2014 Does not provide services to public 0 28

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 29

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 21
2017 Does not provide services to public 41 29
2014 Provides services to public 35 25
2014 Does not provide services to public 35 28

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 21
2017 Does not provide services to public 39 29
2014 Provides services to public 43 25
2014 Does not provide services to public 21 28

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 43 29
2014 Provides services to public 28 25
2014 Does not provide services to public 32 28

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 21
2017 Does not provide services to public 31 29
2014 Provides services to public 40 25
2014 Does not provide services to public 25 28

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 39 29
2014 Provides services to public 32 25

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 21
2017 Does not provide services to public 45 29
2014 Provides services to public 77 25
2014 Does not provide services to public 58 28

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 29
2014 Provides services to public 39 25

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 21
2017 Does not provide services to public 0 29
2014 Provides services to public 0 25
2014 Does not provide services to public 0 28

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 21
2017 Does not provide services to public 36 29
2014 Provides services to public 40 25
2014 Does not provide services to public 18 28

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 29
2014 Provides services to public 28 25
2014 Does not provide services to public 22 28

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 25 29

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 66 21
2017 Does not provide services to public 57 29
2014 Provides services to public 51 25
2014 Does not provide services to public 47 28

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 21
2017 Does not provide services to public 33 29
2014 Provides services to public 20 25
2014 Does not provide services to public 22 28

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 21
2017 Does not provide services to public 23 29
2014 Provides services to public 47 25
2014 Does not provide services to public 21 28

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 21
2017 Does not provide services to public 0 29
2014 Provides services to public 0 25
2014 Does not provide services to public 0 28

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 29
2014 Provides services to public 0 25
2014 Does not provide services to public 0 28

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 29
2014 Does not provide services to public 46 28

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 20

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2014 Provides services to public 0 25

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 29
2014 Provides services to public 20 25
2014 Does not provide services to public 40 28

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 20
2017 Does not provide services to public 49 29
2014 Provides services to public 39 25
2014 Does not provide services to public 39 28

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2014 Provides services to public 0 25
2014 Does not provide services to public 0 28

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 20
2017 Does not provide services to public 51 29
2014 Provides services to public 56 25
2014 Does not provide services to public 50 28

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 95 5 21
2017 Does not provide services to public 94 6 29

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 21 19 4 7 27 10 51 19 110
2017 Does not provide services to public 16 16 13 4 3 35 13 62 13 222
2014 Provides services to public 12 17 17 10 6 30 9 47 25 138
2014 Does not provide services to public 15 17 18 6 3 36 5 53 16 203

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 40 20 4 4 6 3 70 9 110
2017 Does not provide services to public 33 32 18 6 2 9 0 72 9 220
2014 Provides services to public 24 37 22 2 3 11 2 69 6 138
2014 Does not provide services to public 30 32 15 7 2 13 1 72 10 203
2011 Provides services to public 40 35 13 9 1 2 0 76 10 168
2011 Does not provide services to public 42 33 13 7 1 5 0 79 8 198
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 20 10 6 2 4 44 65 16 110
2017 Does not provide services to public 10 16 8 3 2 4 57 67 14 221
2014 Provides services to public 5 24 10 2 3 1 56 66 11 138
2014 Does not provide services to public 10 15 11 4 1 5 53 60 13 203
2011 Provides services to public 10 23 11 4 4 1 47 64 16 169
2011 Does not provide services to public 10 16 7 4 2 5 58 68 15 198
2008 Provides services to public 12 25 8 7 3 4 42 68 17 137
2008 Does not provide services to public 8 28 4 6 3 6 44 73 18 158

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 4 9 1 1 11 73 33 11 109
2017 Does not provide services to public 5 4 7 1 0 12 71 49 7 220
2014 Provides services to public 1 4 10 1 0 8 77 29 5 138
2014 Does not provide services to public 2 4 8 0 0 14 71 44 3 203
2011 Provides services to public 4 3 11 2 2 11 67 30 19 169
2011 Does not provide services to public 3 5 9 2 0 12 69 43 9 198

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 12 5 3 2 15 49 71 14 110
2017 Does not provide services to public 15 11 6 0 0 10 57 79 1 221
2014 Provides services to public 13 11 9 1 1 7 58 69 6 138
2014 Does not provide services to public 10 13 7 1 0 14 54 73 5 203
2011 Provides services to public 17 10 11 3 1 8 50 64 10 168
2011 Does not provide services to public 9 10 7 0 2 10 63 67 7 198
2008 Provides services to public 17 16 11 4 1 10 42 68 9 137
2008 Does not provide services to public 20 16 4 2 1 13 44 85 6 158

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 14 9 0 0 15 50 74 0 109
2017 Does not provide services to public 12 9 8 0 0 13 58 72 1 219
2014 Provides services to public 12 11 9 2 1 6 58 66 10 138
2014 Does not provide services to public 11 12 8 0 0 14 54 71 3 203
2011 Provides services to public 12 14 11 2 2 9 49 64 10 168
2011 Does not provide services to public 9 7 10 1 1 12 61 59 4 197
2008 Provides services to public 21 14 7 4 3 9 42 72 13 137
2008 Does not provide services to public 20 15 8 1 2 10 45 76 7 157
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 4 96 109
2017 Does not provide services to public 7 93 221
2014 Provides services to public 6 94 137
2014 Does not provide services to public 4 96 203

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 59 14

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 73 14

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 33 14

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 41 14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 59 14

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 58 14

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 65 14

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 78 14

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 14

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 87 13 14

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 12 18 3 4 41 14 46 14 110
2017 Does not provide services to public 17 12 11 2 1 46 11 68 7 219
2014 Provides services to public 10 14 21 1 1 43 10 50 5 138
2014 Does not provide services to public 14 12 14 1 0 50 8 62 5 203

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 34 14 4 4 18 5 72 10 110
2017 Does not provide services to public 33 27 17 3 0 19 2 75 4 222
2014 Provides services to public 24 28 17 1 1 24 4 73 3 138
2014 Does not provide services to public 29 30 12 2 0 24 3 80 3 202
2011 Provides services to public 41 33 13 2 2 8 0 81 5 167
2011 Does not provide services to public 39 36 12 3 1 10 0 83 3 198
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 29 10 6 4 0 2 80 10 109
2017 Does not provide services to public 54 23 10 3 6 0 3 79 10 221

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 23 25 19 22 0 0 34 41 110
2017 Does not provide services to public 16 27 26 17 14 0 0 43 31 222

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 27 25 15 21 0 0 39 36 110
2017 Does not provide services to public 18 28 29 16 8 0 0 46 25 222

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 28 19 20 23 0 0 38 43 109
2017 Does not provide services to public 20 22 28 15 15 0 0 42 30 222

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 28 16 15 10 0 1 58 26 110
2017 Does not provide services to public 37 25 17 9 9 0 3 63 19 222

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 24 24 18 11 0 0 47 29 109
2017 Does not provide services to public 35 25 21 10 9 0 0 60 19 221

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 36 22 15 7 0 0 56 22 109
2017 Does not provide services to public 29 35 22 9 4 0 0 64 14 221

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 22 19 29 19 0 0 33 48 109
2017 Does not provide services to public 13 31 23 22 10 0 0 45 32 221

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 25 25 18 12 0 0 45 30 109
2017 Does not provide services to public 21 31 25 16 7 0 0 52 23 221

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 30 18 15 9 0 0 58 24 108
2017 Does not provide services to public 38 30 17 7 6 0 0 69 14 221

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 21 9 0 3 0 4 88 3 110
2017 Does not provide services to public 66 17 11 4 1 0 2 84 5 221

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 14 2 1 3 0 4 94 4 110
2017 Does not provide services to public 75 10 5 4 3 1 3 88 7 222

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 28 8 2 2 0 4 88 4 109
2017 Does not provide services to public 58 25 13 2 2 0 1 83 4 222

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 19 12 3 4 0 2 80 7 110
2017 Does not provide services to public 60 20 8 4 6 0 1 81 10 221

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 16 2 1 0 0 23 96 1 110
2017 Does not provide services to public 57 12 7 1 1 0 22 89 2 222

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 15 8 1 1 0 6 89 2 109
2017 Does not provide services to public 76 10 6 1 0 0 6 92 1 221

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 20 6 6 1 0 3 87 7 110
2017 Does not provide services to public 57 20 11 5 6 0 1 78 11 222

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 29 11 3 3 0 1 83 5 110
2017 Does not provide services to public 59 22 12 3 2 0 2 83 5 222

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 29 38 20 8 0 0 34 28 110
2017 Does not provide services to public 12 29 35 20 4 0 0 41 24 222

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 25 36 21 5 0 0 26 38 109
2017 Does not provide services to public 7 25 29 26 11 1 0 37 33 222

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 46 6 1 4 1 0 89 4 110
2017 Does not provide services to public 51 34 11 2 2 0 0 85 4 221

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 37 13 16 19 2 0 52 35 110
2017 Does not provide services to public 23 37 13 15 10 1 0 61 26 222
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 18 82 110
2017 Does not provide services to public 14 86 222
2014 Provides services to public 15 85 138
2014 Does not provide services to public 13 87 203

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 80 20 18
2017 Does not provide services to public 88 12 29
2014 Provides services to public 81 19 21
2014 Does not provide services to public 78 22 26

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 42 0 0 0 0 0 100 0 14
2017 Does not provide services to public 53 30 7 9 0 0 0 83 9 25
2014 Provides services to public 71 24 6 0 0 0 0 94 0 17
2014 Does not provide services to public 70 20 5 0 0 0 5 95 0 20
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 33 9 2 3 1 2 52 48 110
2017 Does not provide services to public 67 19 6 1 2 2 2 69 31 222

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 50
2017 Does not provide services to public 31 66

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 50
2017 Does not provide services to public 25 66

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 50
2017 Does not provide services to public 15 66

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 50
2017 Does not provide services to public 30 66

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 50
2017 Does not provide services to public 6 66

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 50
2017 Does not provide services to public 38 66

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 12 67 15 4 2 0 50
2017 Does not provide services to public 18 65 9 1 2 5 65

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 36 6 9 2 0 4 82 12 50
2017 Does not provide services to public 50 17 10 9 5 2 7 73 15 67

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 8 12 8 15 10 47 22 52 50
2017 Does not provide services to public 12 7 9 17 6 10 39 38 45 67
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