2017 Public Service Employee Survey Results for Canadian Institutes of Health Research by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 43 0 6 3 0 0 91 9 83
2017 3 to 10 years in current department or agency 36 50 3 7 3 0 0 86 10 141
2017 11 to 20 years in current department or agency 39 51 3 4 2 0 0 90 6 94
2014 Less than 3 years in current department or agency 30 56 0 14 0 0 0 86 14 55
2014 3 to 10 years in current department or agency 41 48 3 6 2 0 0 89 8 198
2014 11 to 20 years in current department or agency 57 33 3 6 1 0 0 90 7 72
2014 More than 20 years in current department or agency 62 30 0 8 0 0 0 92 8 13

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 76 16 2 1 2 3 0 94 3 83
2017 3 to 10 years in current department or agency 70 23 1 2 3 0 1 94 5 140
2017 11 to 20 years in current department or agency 63 22 11 3 1 0 0 85 4 93
2014 Less than 3 years in current department or agency 79 14 4 3 0 0 0 93 3 55
2014 3 to 10 years in current department or agency 75 20 1 2 2 0 1 95 4 198
2014 11 to 20 years in current department or agency 68 22 7 0 3 0 0 90 3 72
2014 More than 20 years in current department or agency 76 8 8 8 0 0 0 84 8 13

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 70 10 10 3 6 0 0 81 9 83
2017 3 to 10 years in current department or agency 58 25 3 8 6 0 0 83 13 140
2017 11 to 20 years in current department or agency 52 24 8 13 3 0 0 76 16 94
2014 Less than 3 years in current department or agency 75 12 3 7 2 0 0 87 9 55
2014 3 to 10 years in current department or agency 58 22 6 8 5 0 1 80 14 198
2014 11 to 20 years in current department or agency 54 24 4 13 6 0 0 78 18 72
2014 More than 20 years in current department or agency 54 15 0 31 0 0 0 69 31 13

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 46 36 5 11 2 0 0 82 13 83
2017 3 to 10 years in current department or agency 47 35 6 9 4 0 0 82 12 140
2017 11 to 20 years in current department or agency 54 33 4 7 1 0 0 87 8 94
2014 Less than 3 years in current department or agency 70 18 3 5 4 0 0 88 9 55
2014 3 to 10 years in current department or agency 53 32 6 6 4 0 0 85 10 198
2014 11 to 20 years in current department or agency 54 39 3 3 1 0 0 93 4 72
2014 More than 20 years in current department or agency 69 31 0 0 0 0 0 100 0 13

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 29 22 12 8 0 0 58 21 83
2017 3 to 10 years in current department or agency 30 46 6 12 6 0 0 76 18 140
2017 11 to 20 years in current department or agency 30 40 16 11 3 0 0 70 14 94
2014 Less than 3 years in current department or agency 35 38 10 13 4 0 0 73 16 55
2014 3 to 10 years in current department or agency 31 42 14 10 2 0 1 73 12 198
2014 11 to 20 years in current department or agency 36 52 8 4 0 0 0 87 4 72
2014 More than 20 years in current department or agency 61 16 8 15 0 0 0 77 15 13

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 32 13 5 3 0 0 79 9 83
2017 3 to 10 years in current department or agency 36 50 8 4 1 0 0 86 6 140
2017 11 to 20 years in current department or agency 37 41 7 12 3 0 0 78 15 94
2014 Less than 3 years in current department or agency 44 40 9 6 2 0 0 83 8 55
2014 3 to 10 years in current department or agency 38 44 8 6 3 0 0 82 9 198
2014 11 to 20 years in current department or agency 36 40 13 7 4 0 0 76 11 72
2014 More than 20 years in current department or agency 61 39 0 0 0 0 0 100 0 13

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 30 11 3 3 0 0 83 6 83
2017 3 to 10 years in current department or agency 48 39 9 4 1 0 0 87 5 140
2017 11 to 20 years in current department or agency 46 41 6 5 2 0 0 86 7 93
2014 Less than 3 years in current department or agency 55 28 7 7 2 0 0 83 10 55
2014 3 to 10 years in current department or agency 49 37 7 6 1 0 0 85 7 198
2014 11 to 20 years in current department or agency 43 47 9 0 1 0 0 90 1 72
2014 More than 20 years in current department or agency 46 47 7 0 0 0 0 93 0 13

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 31 9 5 2 0 0 83 8 83
2017 3 to 10 years in current department or agency 48 40 5 6 1 1 0 88 7 137
2017 11 to 20 years in current department or agency 51 37 4 4 3 0 0 88 7 94
2014 Less than 3 years in current department or agency 65 23 13 0 0 0 0 87 0 55
2014 3 to 10 years in current department or agency 54 37 5 1 1 1 0 92 2 197
2014 11 to 20 years in current department or agency 62 33 3 1 0 0 0 96 1 72
2014 More than 20 years in current department or agency 61 31 8 0 0 0 0 92 0 13

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 35 4 4 2 0 0 89 7 83
2017 3 to 10 years in current department or agency 44 28 7 14 7 0 0 72 21 140
2017 11 to 20 years in current department or agency 46 35 6 4 9 0 0 81 13 94
2014 Less than 3 years in current department or agency 70 14 9 4 3 0 0 84 7 55
2014 3 to 10 years in current department or agency 45 34 8 9 3 0 1 80 12 196
2014 11 to 20 years in current department or agency 49 36 14 1 0 0 0 85 1 72
2014 More than 20 years in current department or agency 46 16 16 7 8 0 7 67 16 13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 24 12 4 7 3 19 69 15 83
2017 3 to 10 years in current department or agency 30 27 6 12 9 0 16 68 25 139
2017 11 to 20 years in current department or agency 31 21 4 11 11 0 21 66 28 94
2014 Less than 3 years in current department or agency 35 18 23 5 7 2 11 60 14 55
2014 3 to 10 years in current department or agency 31 20 10 12 9 5 13 62 27 198
2014 11 to 20 years in current department or agency 32 31 7 11 8 0 11 70 22 72
2014 More than 20 years in current department or agency 24 38 0 0 8 8 23 89 11 13

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 37 41 12 5 5 0 0 77 11 83
2017 3 to 10 years in current department or agency 29 49 8 11 3 0 0 78 14 141
2017 11 to 20 years in current department or agency 25 55 9 6 4 0 0 80 10 94
2014 Less than 3 years in current department or agency 42 41 9 7 0 0 0 84 7 55
2014 3 to 10 years in current department or agency 31 48 10 6 5 0 0 80 10 198
2014 11 to 20 years in current department or agency 39 39 11 7 4 0 0 78 11 72
2014 More than 20 years in current department or agency 54 38 0 8 0 0 0 92 8 13

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 40 5 7 7 0 0 81 13 83
2017 3 to 10 years in current department or agency 29 42 17 8 4 0 0 70 13 141
2017 11 to 20 years in current department or agency 28 38 14 15 5 0 0 66 20 94
2014 Less than 3 years in current department or agency 48 40 7 5 0 0 0 88 5 54
2014 3 to 10 years in current department or agency 29 37 12 15 7 0 0 66 22 197
2014 11 to 20 years in current department or agency 36 35 14 12 3 0 0 71 15 72
2014 More than 20 years in current department or agency 23 46 15 16 0 0 0 69 16 13

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 33 12 13 6 0 0 69 19 83
2017 3 to 10 years in current department or agency 24 45 10 16 4 0 0 70 20 141
2017 11 to 20 years in current department or agency 23 51 15 5 5 0 0 74 11 94

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 43 5 5 2 0 0 88 8 83
2017 3 to 10 years in current department or agency 43 39 8 9 1 0 0 82 11 141
2017 11 to 20 years in current department or agency 35 47 11 3 3 1 0 83 6 94
2014 Less than 3 years in current department or agency 65 26 7 0 2 0 0 91 2 55
2014 3 to 10 years in current department or agency 41 41 9 7 3 0 0 82 9 198
2014 11 to 20 years in current department or agency 44 45 8 1 1 0 0 89 3 72
2014 More than 20 years in current department or agency 69 16 16 0 0 0 0 84 0 13

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 37 12 2 5 0 0 81 7 83
2017 3 to 10 years in current department or agency 25 44 16 8 7 0 0 70 15 141
2017 11 to 20 years in current department or agency 25 38 21 10 6 0 0 63 16 94

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 33 15 3 1 0 0 81 4 83
2017 3 to 10 years in current department or agency 52 34 11 2 1 0 0 86 3 140
2017 11 to 20 years in current department or agency 41 48 8 2 0 0 0 89 2 94
2014 Less than 3 years in current department or agency 79 18 4 0 0 0 0 96 0 55
2014 3 to 10 years in current department or agency 61 29 6 3 0 0 0 90 3 198
2014 11 to 20 years in current department or agency 67 24 8 0 0 0 0 92 0 71
2014 More than 20 years in current department or agency 76 16 8 0 0 0 0 92 0 13

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 34 11 7 5 0 0 77 12 83
2017 3 to 10 years in current department or agency 27 46 14 10 3 0 0 74 13 140
2017 11 to 20 years in current department or agency 25 55 14 2 4 0 0 80 6 94
2014 Less than 3 years in current department or agency 42 41 5 9 4 0 0 82 12 55
2014 3 to 10 years in current department or agency 24 42 16 11 6 1 1 68 16 198
2014 11 to 20 years in current department or agency 25 49 17 10 0 0 0 73 10 72
2014 More than 20 years in current department or agency 23 46 16 8 7 0 0 69 15 13

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 25 13 5 2 0 0 80 7 83
2017 3 to 10 years in current department or agency 32 43 9 11 5 0 1 75 16 140
2017 11 to 20 years in current department or agency 31 44 18 3 3 0 0 76 6 94
2014 Less than 3 years in current department or agency 57 25 11 5 2 0 0 82 7 55
2014 3 to 10 years in current department or agency 31 42 15 7 4 0 1 74 11 198
2014 11 to 20 years in current department or agency 41 32 15 11 0 0 0 73 11 72
2014 More than 20 years in current department or agency 39 31 23 8 0 0 0 70 8 13

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 37 5 4 7 0 0 83 11 83
2017 3 to 10 years in current department or agency 32 39 14 11 4 0 0 71 15 140
2017 11 to 20 years in current department or agency 30 45 13 6 6 0 0 75 13 94
2014 Less than 3 years in current department or agency 54 30 14 0 0 0 2 86 0 55
2014 3 to 10 years in current department or agency 36 37 15 7 5 0 0 73 11 198
2014 11 to 20 years in current department or agency 43 38 14 6 0 0 0 80 6 72
2014 More than 20 years in current department or agency 38 47 0 15 0 0 0 85 15 13

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 33 10 4 6 0 0 80 10 83
2017 3 to 10 years in current department or agency 34 51 9 5 2 0 0 84 7 139
2017 11 to 20 years in current department or agency 34 46 13 3 3 0 0 81 6 94
2014 Less than 3 years in current department or agency 59 32 5 4 0 0 0 91 4 55
2014 3 to 10 years in current department or agency 37 47 6 5 4 1 0 85 9 198
2014 11 to 20 years in current department or agency 46 32 13 8 1 0 0 78 10 72
2014 More than 20 years in current department or agency 62 30 0 8 0 0 0 92 8 13

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 37 39 7 12 4 1 0 77 16 83
2017 3 to 10 years in current department or agency 29 32 21 11 6 0 1 61 17 141
2017 11 to 20 years in current department or agency 16 38 27 11 9 0 0 53 20 94
2014 Less than 3 years in current department or agency 46 30 12 10 2 0 0 76 12 55
2014 3 to 10 years in current department or agency 32 37 16 8 5 0 2 70 14 198
2014 11 to 20 years in current department or agency 27 40 17 11 5 0 0 67 16 72
2014 More than 20 years in current department or agency 24 31 38 0 7 0 0 55 7 13

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 13 35 37 7 3 0 5 10 50 81
2017 3 to 10 years in current department or agency 19 34 29 10 5 0 4 15 55 141
2017 11 to 20 years in current department or agency 17 50 22 5 4 0 1 10 68 94
2014 Less than 3 years in current department or agency 5 15 37 31 9 0 2 41 21 55
2014 3 to 10 years in current department or agency 9 32 34 16 8 0 2 24 42 198
2014 11 to 20 years in current department or agency 7 29 43 14 4 0 3 19 37 72
2014 More than 20 years in current department or agency 0 31 61 0 8 0 0 8 31 13

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 15 25 30 11 10 4 4 23 44 82
2017 3 to 10 years in current department or agency 21 28 31 8 6 1 4 15 53 140
2017 11 to 20 years in current department or agency 26 38 24 6 5 0 0 12 64 94
2014 Less than 3 years in current department or agency 3 16 26 25 23 4 4 51 21 55
2014 3 to 10 years in current department or agency 11 24 28 25 11 0 2 36 36 197
2014 11 to 20 years in current department or agency 7 26 38 18 5 0 6 25 35 72
2014 More than 20 years in current department or agency 8 23 39 15 8 8 0 24 34 13

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 10 28 24 25 4 4 5 32 42 83
2017 3 to 10 years in current department or agency 14 21 40 18 5 0 3 23 36 140
2017 11 to 20 years in current department or agency 11 33 33 17 5 0 0 22 44 94
2014 Less than 3 years in current department or agency 5 27 32 26 5 0 5 33 34 55
2014 3 to 10 years in current department or agency 12 22 40 17 6 1 3 23 35 196
2014 11 to 20 years in current department or agency 6 29 32 17 8 3 6 27 38 72
2014 More than 20 years in current department or agency 7 16 38 15 16 0 8 34 25 13

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 6 13 39 26 10 0 5 38 20 81
2017 3 to 10 years in current department or agency 9 24 40 20 4 0 2 25 34 138
2017 11 to 20 years in current department or agency 13 21 48 13 4 0 1 17 34 94
2014 Less than 3 years in current department or agency 5 12 23 35 21 0 4 58 18 54
2014 3 to 10 years in current department or agency 7 17 37 30 8 0 1 39 24 195
2014 11 to 20 years in current department or agency 6 18 33 32 10 0 1 42 24 72
2014 More than 20 years in current department or agency 7 8 54 7 23 0 0 30 15 13

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 13 25 28 12 9 3 45 26 82
2017 3 to 10 years in current department or agency 13 26 36 12 7 0 6 20 42 141
2017 11 to 20 years in current department or agency 17 29 37 12 4 0 1 16 47 93
2014 Less than 3 years in current department or agency 11 20 16 20 29 0 5 51 32 54
2014 3 to 10 years in current department or agency 13 24 36 19 8 0 2 27 37 197
2014 11 to 20 years in current department or agency 7 25 33 25 7 0 3 33 33 72
2014 More than 20 years in current department or agency 8 16 50 9 17 0 0 26 24 12

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 22 19 22 13 7 6 41 37 82
2017 3 to 10 years in current department or agency 12 26 32 19 7 1 4 27 39 141
2017 11 to 20 years in current department or agency 10 19 47 16 6 0 1 23 30 94
2014 Less than 3 years in current department or agency 6 12 26 16 28 2 10 50 20 55
2014 3 to 10 years in current department or agency 8 13 32 29 13 1 5 45 21 197
2014 11 to 20 years in current department or agency 7 15 25 38 9 1 4 50 24 72
2014 More than 20 years in current department or agency 0 0 38 31 31 0 0 62 0 13

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 10 25 31 16 9 3 7 27 39 82
2017 3 to 10 years in current department or agency 13 17 38 19 9 1 3 29 31 139
2017 11 to 20 years in current department or agency 15 26 37 17 5 0 1 22 41 94
2014 Less than 3 years in current department or agency 4 21 36 18 14 4 4 34 26 55
2014 3 to 10 years in current department or agency 7 19 38 24 8 2 3 33 26 197
2014 11 to 20 years in current department or agency 8 14 44 18 8 0 7 28 24 72
2014 More than 20 years in current department or agency 0 7 62 23 8 0 0 31 7 13
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 77 17 3 2 1 0 0 94 3 83
2017 3 to 10 years in current department or agency 68 17 2 9 4 0 1 85 13 141
2017 11 to 20 years in current department or agency 60 22 6 10 1 0 0 82 11 94
2014 Less than 3 years in current department or agency 86 12 0 0 2 0 0 98 2 55
2014 3 to 10 years in current department or agency 69 15 4 5 6 1 1 85 11 198
2014 11 to 20 years in current department or agency 61 22 7 6 4 0 0 83 10 72
2014 More than 20 years in current department or agency 77 7 0 8 8 0 0 84 16 13

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 30 13 2 4 4 2 79 7 83
2017 3 to 10 years in current department or agency 30 38 10 10 7 4 1 72 18 141
2017 11 to 20 years in current department or agency 33 33 16 10 4 2 2 69 14 93
2014 Less than 3 years in current department or agency 29 30 16 5 2 11 7 72 9 55
2014 3 to 10 years in current department or agency 34 28 13 12 8 3 2 66 20 197
2014 11 to 20 years in current department or agency 39 31 13 8 6 3 1 72 15 72
2014 More than 20 years in current department or agency 46 7 23 0 16 0 8 58 17 13

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 60 19 8 8 3 1 0 80 11 83
2017 3 to 10 years in current department or agency 41 40 8 5 5 0 0 81 10 141
2017 11 to 20 years in current department or agency 51 32 9 5 2 1 0 83 7 94
2014 Less than 3 years in current department or agency 56 33 2 5 3 0 0 89 9 55
2014 3 to 10 years in current department or agency 48 30 7 7 5 2 1 80 12 198
2014 11 to 20 years in current department or agency 45 29 16 6 4 0 0 75 10 72
2014 More than 20 years in current department or agency 61 15 8 0 16 0 0 76 16 13

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 22 9 9 2 2 0 79 12 83
2017 3 to 10 years in current department or agency 34 44 9 9 3 1 0 79 12 141
2017 11 to 20 years in current department or agency 46 37 8 5 3 0 0 83 8 94
2014 Less than 3 years in current department or agency 54 34 7 5 0 0 0 88 5 55
2014 3 to 10 years in current department or agency 38 41 7 11 1 2 1 81 12 198
2014 11 to 20 years in current department or agency 31 51 14 3 0 1 0 83 3 72
2014 More than 20 years in current department or agency 61 23 8 8 0 0 0 84 8 13

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 37 25 9 10 4 14 0 73 17 82
2017 3 to 10 years in current department or agency 25 35 9 17 8 6 1 64 27 141
2017 11 to 20 years in current department or agency 43 27 11 9 7 2 0 71 17 94
2014 Less than 3 years in current department or agency 40 28 12 5 0 13 2 79 6 55
2014 3 to 10 years in current department or agency 30 28 14 11 10 8 1 62 23 198
2014 11 to 20 years in current department or agency 34 24 21 13 4 4 0 60 18 72
2014 More than 20 years in current department or agency 38 30 8 0 8 16 0 81 9 13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 19 13 12 7 15 29 4 48 34 82
2017 3 to 10 years in current department or agency 13 27 15 15 8 19 3 51 30 141
2017 11 to 20 years in current department or agency 20 24 22 15 6 9 4 50 24 94
2014 Less than 3 years in current department or agency 17 11 14 16 5 36 2 44 34 55
2014 3 to 10 years in current department or agency 13 28 18 16 10 13 2 47 32 198
2014 11 to 20 years in current department or agency 19 25 22 12 3 16 3 54 19 72
2014 More than 20 years in current department or agency 7 46 0 8 16 16 8 69 31 13

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 60 35 3 1 1 0 0 95 2 82
2017 3 to 10 years in current department or agency 57 30 6 3 3 0 0 88 7 141
2017 11 to 20 years in current department or agency 55 36 6 2 1 0 0 91 3 94
2014 Less than 3 years in current department or agency 61 27 11 2 0 0 0 88 2 55
2014 3 to 10 years in current department or agency 49 40 2 8 0 0 0 89 9 198
2014 11 to 20 years in current department or agency 54 36 4 3 3 0 0 90 6 72
2014 More than 20 years in current department or agency 54 30 8 8 0 0 0 84 8 13
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 33 7 6 5 0 0 81 11 83
2017 3 to 10 years in current department or agency 37 43 7 8 4 0 1 81 13 141
2017 11 to 20 years in current department or agency 36 39 15 5 4 0 1 76 9 94
2014 Less than 3 years in current department or agency 53 38 2 4 2 2 0 93 5 55
2014 3 to 10 years in current department or agency 44 37 9 5 5 0 0 81 10 198
2014 11 to 20 years in current department or agency 42 35 16 3 4 0 0 77 7 71
2014 More than 20 years in current department or agency 62 38 0 0 0 0 0 100 0 13

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 29 6 5 5 1 0 84 10 83
2017 3 to 10 years in current department or agency 45 32 6 11 4 1 1 78 15 141
2017 11 to 20 years in current department or agency 40 35 14 3 4 2 2 78 8 94
2014 Less than 3 years in current department or agency 63 25 4 0 5 2 2 91 5 55
2014 3 to 10 years in current department or agency 47 31 13 5 3 1 0 79 8 198
2014 11 to 20 years in current department or agency 51 24 13 7 3 3 0 77 10 72
2014 More than 20 years in current department or agency 47 46 0 0 0 8 0 100 0 13

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 34 8 5 5 0 0 82 10 83
2017 3 to 10 years in current department or agency 45 31 9 10 4 0 1 77 14 141
2017 11 to 20 years in current department or agency 34 47 10 4 5 0 0 81 9 94
2014 Less than 3 years in current department or agency 65 21 11 0 3 0 0 86 3 55
2014 3 to 10 years in current department or agency 46 35 8 7 4 0 0 82 11 198
2014 11 to 20 years in current department or agency 43 33 13 6 6 0 0 76 11 72
2014 More than 20 years in current department or agency 47 30 8 7 8 0 0 77 15 13

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 84 13 2 1 0 0 0 97 1 82
2017 3 to 10 years in current department or agency 82 10 5 1 1 0 0 92 3 141
2017 11 to 20 years in current department or agency 72 11 8 7 2 0 0 83 9 92
2014 Less than 3 years in current department or agency 97 3 0 0 0 0 0 100 0 55
2014 3 to 10 years in current department or agency 80 11 3 3 2 0 1 92 6 198
2014 11 to 20 years in current department or agency 72 17 6 5 0 0 0 89 5 72
2014 More than 20 years in current department or agency 92 0 8 0 0 0 0 92 0 13

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 77 12 4 4 2 1 0 90 6 83
2017 3 to 10 years in current department or agency 65 22 4 3 4 1 2 89 7 141
2017 11 to 20 years in current department or agency 66 22 4 2 1 2 2 92 3 93
2014 Less than 3 years in current department or agency 68 12 2 4 2 8 5 92 6 55
2014 3 to 10 years in current department or agency 59 19 11 3 4 2 3 82 7 198
2014 11 to 20 years in current department or agency 64 24 6 4 0 0 3 90 4 72
2014 More than 20 years in current department or agency 69 7 0 8 0 16 0 91 9 13

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 63 22 5 3 7 0 0 85 10 83
2017 3 to 10 years in current department or agency 61 23 7 4 5 0 1 84 9 141
2017 11 to 20 years in current department or agency 54 30 7 3 3 2 0 86 6 94

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 63 19 12 6 0 0 0 82 6 83
2017 3 to 10 years in current department or agency 56 27 9 5 3 0 0 83 9 141
2017 11 to 20 years in current department or agency 57 29 6 1 4 3 0 88 5 94

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 60 20 12 6 3 0 0 80 8 83
2017 3 to 10 years in current department or agency 46 30 6 11 7 0 0 76 18 141
2017 11 to 20 years in current department or agency 50 33 10 0 5 1 1 85 5 94
2014 Less than 3 years in current department or agency 59 29 9 2 2 0 0 88 3 55
2014 3 to 10 years in current department or agency 55 25 10 7 3 1 0 80 10 198
2014 11 to 20 years in current department or agency 51 29 8 4 4 3 0 83 9 72
2014 More than 20 years in current department or agency 61 31 0 0 8 0 0 92 8 13
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 30 19 0 0 8 0 79 0 12
2017 3 to 10 years in current department or agency 29 27 18 13 3 8 3 62 18 38
2017 11 to 20 years in current department or agency 26 44 10 0 0 0 20 87 0 30
2014 Less than 3 years in current department or agency 37 36 14 0 0 0 14 84 0 14
2014 3 to 10 years in current department or agency 28 46 13 2 4 2 5 80 6 52
2014 11 to 20 years in current department or agency 32 41 9 5 0 4 9 84 5 22

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 20 9 7 5 9 0 76 14 83
2017 3 to 10 years in current department or agency 22 41 16 12 6 3 0 65 18 141
2017 11 to 20 years in current department or agency 22 38 21 12 4 3 0 62 17 94
2014 Less than 3 years in current department or agency 45 32 9 2 2 11 0 86 4 55
2014 3 to 10 years in current department or agency 25 40 15 11 3 6 0 70 14 198
2014 11 to 20 years in current department or agency 29 45 14 1 4 7 0 79 6 72
2014 More than 20 years in current department or agency 23 31 23 15 0 8 0 59 16 13

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 40 31 13 9 6 2 0 72 15 83
2017 3 to 10 years in current department or agency 14 34 21 24 6 0 0 48 30 141
2017 11 to 20 years in current department or agency 17 34 27 12 9 2 0 51 21 94
2014 Less than 3 years in current department or agency 40 40 11 3 2 4 0 83 5 55
2014 3 to 10 years in current department or agency 24 37 16 13 8 3 0 62 21 198
2014 11 to 20 years in current department or agency 19 53 14 7 6 1 0 73 13 72
2014 More than 20 years in current department or agency 30 24 24 23 0 0 0 54 23 13

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 27 31 19 8 8 6 0 62 18 83
2017 3 to 10 years in current department or agency 11 27 21 32 8 1 0 39 40 141
2017 11 to 20 years in current department or agency 18 22 23 23 12 3 0 40 35 94
2014 Less than 3 years in current department or agency 28 42 16 11 2 2 0 71 13 55
2014 3 to 10 years in current department or agency 15 36 22 14 8 4 0 54 23 198
2014 11 to 20 years in current department or agency 15 43 28 11 1 1 0 59 13 72
2014 More than 20 years in current department or agency 23 38 24 15 0 0 0 61 15 13

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 28 21 3 5 8 1 68 9 83
2017 3 to 10 years in current department or agency 15 30 18 27 7 3 0 46 35 140
2017 11 to 20 years in current department or agency 15 31 30 10 12 3 0 47 22 94
2014 Less than 3 years in current department or agency 28 35 23 2 2 11 0 71 4 55
2014 3 to 10 years in current department or agency 17 35 19 14 8 6 0 56 23 198
2014 11 to 20 years in current department or agency 30 30 17 12 6 4 0 63 19 72
2014 More than 20 years in current department or agency 23 47 15 15 0 0 0 70 15 13

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 24 34 13 15 7 6 0 62 24 83
2017 3 to 10 years in current department or agency 8 31 21 29 10 1 0 40 39 140
2017 11 to 20 years in current department or agency 14 25 27 22 11 2 0 39 33 93
2014 Less than 3 years in current department or agency 31 39 10 12 4 4 0 73 16 55
2014 3 to 10 years in current department or agency 12 43 16 19 9 1 0 55 28 198
2014 11 to 20 years in current department or agency 17 39 20 21 3 1 0 56 24 72
2014 More than 20 years in current department or agency 23 46 8 7 8 8 0 75 16 13
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 32 21 9 1 1 0 69 10 83
2017 3 to 10 years in current department or agency 20 41 16 19 4 0 0 61 23 139
2017 11 to 20 years in current department or agency 16 41 25 13 4 1 0 58 17 94
2014 Less than 3 years in current department or agency 35 48 11 5 2 0 0 83 7 55
2014 3 to 10 years in current department or agency 26 43 13 15 3 0 1 69 18 198
2014 11 to 20 years in current department or agency 30 47 17 4 1 0 0 78 6 72
2014 More than 20 years in current department or agency 31 53 16 0 0 0 0 84 0 13

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 36 7 1 0 2 0 91 1 83
2017 3 to 10 years in current department or agency 44 44 6 3 1 3 0 90 4 139
2017 11 to 20 years in current department or agency 37 44 11 4 1 2 0 83 5 94
2014 Less than 3 years in current department or agency 52 41 2 4 0 2 0 95 4 55
2014 3 to 10 years in current department or agency 40 41 10 5 1 3 1 84 5 198
2014 11 to 20 years in current department or agency 49 34 7 4 1 4 0 87 6 72
2014 More than 20 years in current department or agency 53 31 8 0 0 8 0 91 0 13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 40 36 10 9 4 0 1 77 14 83
2017 3 to 10 years in current department or agency 31 42 11 8 4 3 1 76 12 139
2017 11 to 20 years in current department or agency 33 46 9 4 5 2 0 81 9 94
2014 Less than 3 years in current department or agency 48 25 17 5 0 5 0 77 6 55
2014 3 to 10 years in current department or agency 32 39 12 10 5 2 0 73 15 198
2014 11 to 20 years in current department or agency 37 32 14 7 1 7 1 76 9 72
2014 More than 20 years in current department or agency 38 24 31 7 0 0 0 61 7 13

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 38 26 17 13 1 4 1 67 15 83
2017 3 to 10 years in current department or agency 19 43 18 11 4 4 0 65 16 139
2017 11 to 20 years in current department or agency 21 40 25 8 2 5 0 63 10 93
2014 Less than 3 years in current department or agency 27 29 19 7 4 14 0 65 12 55
2014 3 to 10 years in current department or agency 20 35 20 13 6 5 2 59 20 198
2014 11 to 20 years in current department or agency 26 35 24 5 1 8 0 66 7 72
2014 More than 20 years in current department or agency 23 23 38 8 0 8 0 50 9 13

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 27 21 17 4 8 19 4 61 16 83
2017 3 to 10 years in current department or agency 9 22 19 14 14 16 6 39 36 139
2017 11 to 20 years in current department or agency 8 21 28 16 14 9 3 34 35 94
2014 Less than 3 years in current department or agency 21 18 14 5 3 32 7 63 14 55
2014 3 to 10 years in current department or agency 13 19 15 17 18 14 3 40 42 198
2014 11 to 20 years in current department or agency 14 22 17 17 20 6 5 41 41 72
2014 More than 20 years in current department or agency 30 8 0 30 16 8 8 45 55 13

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 59 23 11 2 1 1 2 86 3 83
2017 3 to 10 years in current department or agency 56 22 8 9 4 0 1 79 13 141
2017 11 to 20 years in current department or agency 53 27 11 6 2 0 0 81 8 94
2014 Less than 3 years in current department or agency 75 11 9 3 0 2 0 87 3 55
2014 3 to 10 years in current department or agency 60 22 6 7 4 0 1 83 11 198
2014 11 to 20 years in current department or agency 50 27 11 10 3 0 0 76 13 72
2014 More than 20 years in current department or agency 76 8 8 8 0 0 0 84 8 13

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 62 25 3 2 0 6 2 94 2 83
2017 3 to 10 years in current department or agency 64 25 2 5 1 3 0 92 6 141
2017 11 to 20 years in current department or agency 62 29 6 1 1 0 1 91 2 94
2014 Less than 3 years in current department or agency 84 11 4 0 0 2 0 96 0 54
2014 3 to 10 years in current department or agency 75 19 3 2 0 1 0 94 2 198
2014 11 to 20 years in current department or agency 69 24 3 4 0 0 0 93 4 72
2014 More than 20 years in current department or agency 76 8 8 8 0 0 0 84 8 13

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 32 30 17 12 5 4 0 64 18 83
2017 3 to 10 years in current department or agency 20 34 16 22 8 0 0 54 30 141
2017 11 to 20 years in current department or agency 26 36 14 15 8 1 0 63 23 92
2014 Less than 3 years in current department or agency 38 35 13 5 4 5 0 77 9 55
2014 3 to 10 years in current department or agency 22 39 13 15 9 2 0 62 24 198
2014 11 to 20 years in current department or agency 30 49 14 4 1 1 0 80 6 72
2014 More than 20 years in current department or agency 46 16 24 0 15 0 0 61 15 13

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 35 28 13 9 13 2 0 65 22 83
2017 3 to 10 years in current department or agency 13 34 12 23 15 3 1 48 40 141
2017 11 to 20 years in current department or agency 20 23 20 18 16 1 1 45 35 94
2014 Less than 3 years in current department or agency 23 26 21 12 9 5 3 53 24 55
2014 3 to 10 years in current department or agency 9 27 12 27 19 3 3 38 49 198
2014 11 to 20 years in current department or agency 17 25 30 15 12 0 0 42 28 72
2014 More than 20 years in current department or agency 16 23 8 15 8 8 23 55 33 13

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 43 10 2 4 2 0 84 6 82
2017 3 to 10 years in current department or agency 20 41 21 9 3 5 0 65 13 141
2017 11 to 20 years in current department or agency 25 45 18 7 3 2 0 71 11 94

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 38 6 3 0 3 0 90 3 83
2017 3 to 10 years in current department or agency 35 42 13 5 2 3 0 80 7 141
2017 11 to 20 years in current department or agency 42 38 15 1 1 3 0 83 2 94
2014 Less than 3 years in current department or agency 55 27 5 4 0 9 0 90 4 55
2014 3 to 10 years in current department or agency 44 33 13 3 1 7 0 82 3 198
2014 11 to 20 years in current department or agency 47 29 19 1 0 3 0 79 1 72
2014 More than 20 years in current department or agency 53 16 24 0 0 7 0 75 0 13

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 56 33 8 1 0 2 0 91 1 83
2017 3 to 10 years in current department or agency 43 40 11 3 2 1 0 84 5 141
2017 11 to 20 years in current department or agency 36 47 9 4 2 2 0 85 6 94
2014 Less than 3 years in current department or agency 59 32 3 0 0 5 0 96 0 55
2014 3 to 10 years in current department or agency 49 33 10 3 2 2 0 84 5 198
2014 11 to 20 years in current department or agency 36 46 12 1 1 3 0 84 3 72
2014 More than 20 years in current department or agency 46 31 24 0 0 0 0 76 0 13

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 23 3 6 0 1 0 91 6 82
2017 3 to 10 years in current department or agency 41 45 8 4 2 0 0 86 6 141
2017 11 to 20 years in current department or agency 44 43 6 5 1 0 0 87 6 94
2014 Less than 3 years in current department or agency 66 30 2 2 0 0 0 96 2 55
2014 3 to 10 years in current department or agency 51 38 7 2 2 0 0 90 4 198
2014 11 to 20 years in current department or agency 60 32 6 1 1 0 0 92 3 72
2014 More than 20 years in current department or agency 53 23 24 0 0 0 0 76 0 13

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 26 9 9 4 0 0 79 12 83
2017 3 to 10 years in current department or agency 29 33 24 6 8 0 1 63 14 141
2017 11 to 20 years in current department or agency 29 39 17 10 6 0 0 67 16 94
2014 Less than 3 years in current department or agency 66 26 6 0 0 2 0 94 0 55
2014 3 to 10 years in current department or agency 41 37 13 3 6 1 0 78 9 198
2014 11 to 20 years in current department or agency 43 31 18 4 3 1 0 74 7 72
2014 More than 20 years in current department or agency 54 24 7 7 8 0 0 77 15 13

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 46 36 8 5 4 0 0 83 9 83
2017 3 to 10 years in current department or agency 27 35 24 9 6 0 0 61 14 140
2017 11 to 20 years in current department or agency 28 44 15 9 4 0 0 72 13 93
2014 Less than 3 years in current department or agency 66 28 4 2 0 0 0 94 2 55
2014 3 to 10 years in current department or agency 38 39 13 7 4 0 0 76 11 197
2014 11 to 20 years in current department or agency 39 42 11 7 0 1 0 82 7 72
2014 More than 20 years in current department or agency 54 24 15 8 0 0 0 77 8 13

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 46 17 21 8 8 0 0 63 16 83
2017 3 to 10 years in current department or agency 24 32 20 14 8 2 0 57 23 140
2017 11 to 20 years in current department or agency 26 29 22 13 8 2 0 55 22 94
2014 Less than 3 years in current department or agency 56 20 12 3 0 7 2 83 4 55
2014 3 to 10 years in current department or agency 32 32 17 9 6 3 0 67 15 198
2014 11 to 20 years in current department or agency 37 33 17 6 4 3 0 73 10 72
2014 More than 20 years in current department or agency 62 15 8 0 15 0 0 77 15 13
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Less than 3 years in current department or agency 20 38 42 83
2017 3 to 10 years in current department or agency 27 28 45 141
2017 11 to 20 years in current department or agency 18 35 46 93
2014 Less than 3 years in current department or agency 28 39 33 55
2014 3 to 10 years in current department or agency 32 35 33 198
2014 11 to 20 years in current department or agency 21 43 36 72
2014 More than 20 years in current department or agency 23 62 16 13

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 42 53 0 5 0 17
2017 3 to 10 years in current department or agency 3 36 56 5 0 0 37
2017 11 to 20 years in current department or agency 12 17 71 0 0 0 17
2014 Less than 3 years in current department or agency 6 33 43 6 9999 13 16
2014 3 to 10 years in current department or agency 3 38 41 14 9999 3 62
2014 11 to 20 years in current department or agency 20 20 47 6 9999 6 15
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 11 89 83
2017 3 to 10 years in current department or agency 15 85 141
2017 11 to 20 years in current department or agency 20 80 92
2014 Less than 3 years in current department or agency 9 91 55
2014 3 to 10 years in current department or agency 19 81 198
2014 11 to 20 years in current department or agency 14 86 71

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 42 21
2017 11 to 20 years in current department or agency 44 18
2014 3 to 10 years in current department or agency 53 36
2014 11 to 20 years in current department or agency 60 10

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 77 21
2017 11 to 20 years in current department or agency 56 18
2014 3 to 10 years in current department or agency 61 36
2014 11 to 20 years in current department or agency 60 10

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 18
2014 11 to 20 years in current department or agency 0 10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21
2017 11 to 20 years in current department or agency 0 18
2014 3 to 10 years in current department or agency 0 36
2014 11 to 20 years in current department or agency 0 10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21
2017 11 to 20 years in current department or agency 0 18
2014 3 to 10 years in current department or agency 0 36
2014 11 to 20 years in current department or agency 0 10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21
2014 11 to 20 years in current department or agency 0 10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21
2014 3 to 10 years in current department or agency 0 36
2014 11 to 20 years in current department or agency 0 10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 29 21
2017 11 to 20 years in current department or agency 44 18
2014 3 to 10 years in current department or agency 36 36

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 24 21
2017 11 to 20 years in current department or agency 33 18
2014 3 to 10 years in current department or agency 33 36

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 29 21
2017 11 to 20 years in current department or agency 33 18
2014 3 to 10 years in current department or agency 31 36

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 29 21
2014 3 to 10 years in current department or agency 20 36

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 43 21
2017 11 to 20 years in current department or agency 49 18
2014 3 to 10 years in current department or agency 78 36

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21
2017 11 to 20 years in current department or agency 0 18
2014 3 to 10 years in current department or agency 0 36
2014 11 to 20 years in current department or agency 0 10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 18
2014 3 to 10 years in current department or agency 16 36

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 34 21
2017 11 to 20 years in current department or agency 27 18
2014 3 to 10 years in current department or agency 28 36

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 47 21
2017 11 to 20 years in current department or agency 83 18
2014 3 to 10 years in current department or agency 47 36
2014 11 to 20 years in current department or agency 60 10

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 39 21
2017 11 to 20 years in current department or agency 39 18
2014 3 to 10 years in current department or agency 14 36

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 24 21
2017 11 to 20 years in current department or agency 38 18
2014 3 to 10 years in current department or agency 30 36

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21
2017 11 to 20 years in current department or agency 0 18
2014 3 to 10 years in current department or agency 0 36
2014 11 to 20 years in current department or agency 0 10

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 18

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 18
2014 3 to 10 years in current department or agency 0 36
2014 11 to 20 years in current department or agency 0 10

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 29 21
2014 3 to 10 years in current department or agency 33 36

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 28 18
2014 3 to 10 years in current department or agency 16 36
2014 11 to 20 years in current department or agency 0 10

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 20
2014 11 to 20 years in current department or agency 0 10

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 20

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 18

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 30 20
2017 11 to 20 years in current department or agency 49 18
2014 3 to 10 years in current department or agency 41 36

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 20
2017 11 to 20 years in current department or agency 0 18
2014 3 to 10 years in current department or agency 0 36
2014 11 to 20 years in current department or agency 0 10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 45 20
2017 11 to 20 years in current department or agency 44 18
2014 3 to 10 years in current department or agency 61 36
2014 11 to 20 years in current department or agency 50 10

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 18

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 20

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 100 0 21
2017 11 to 20 years in current department or agency 100 0 18

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 20 12 16 1 1 35 15 63 4 83
2017 3 to 10 years in current department or agency 13 19 13 4 5 34 13 59 17 141
2017 11 to 20 years in current department or agency 13 23 18 5 6 27 7 54 18 94
2014 Less than 3 years in current department or agency 9 11 7 2 0 59 12 69 6 55
2014 3 to 10 years in current department or agency 16 18 18 9 6 28 6 50 23 198
2014 11 to 20 years in current department or agency 12 18 25 7 4 29 4 46 17 72
2014 More than 20 years in current department or agency 8 15 8 15 0 31 24 49 33 13

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 24 20 4 0 11 0 73 4 83
2017 3 to 10 years in current department or agency 25 38 15 6 3 13 1 73 10 140
2017 11 to 20 years in current department or agency 26 41 21 7 3 2 1 69 10 93
2014 Less than 3 years in current department or agency 23 34 12 3 0 28 0 79 5 55
2014 3 to 10 years in current department or agency 29 36 16 6 3 8 1 72 10 198
2014 11 to 20 years in current department or agency 29 31 24 3 3 10 2 67 6 72
2014 More than 20 years in current department or agency 24 15 39 7 0 7 8 45 9 13
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 14 19 9 5 7 6 39 61 23 83
2017 3 to 10 years in current department or agency 11 17 6 6 0 4 56 70 14 140
2017 11 to 20 years in current department or agency 8 18 11 3 0 2 58 66 8 94
2014 Less than 3 years in current department or agency 5 19 7 4 4 2 60 63 19 55
2014 3 to 10 years in current department or agency 9 19 12 4 2 4 51 61 13 198
2014 11 to 20 years in current department or agency 6 20 11 1 0 3 59 67 4 72
2014 More than 20 years in current department or agency 22 8 8 8 0 0 54 66 17 13

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 3 6 3 0 24 56 52 16 81
2017 3 to 10 years in current department or agency 4 3 7 1 1 10 74 45 9 140
2017 11 to 20 years in current department or agency 0 5 8 0 0 5 81 39 0 94
2014 Less than 3 years in current department or agency 4 4 7 0 0 22 64 50 0 55
2014 3 to 10 years in current department or agency 2 3 10 1 0 10 74 31 3 198
2014 11 to 20 years in current department or agency 0 7 7 1 0 7 78 46 9 72
2014 More than 20 years in current department or agency 0 8 8 0 0 0 84 50 0 13

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 22 4 6 4 0 21 42 72 11 83
2017 3 to 10 years in current department or agency 13 11 6 0 1 10 58 78 4 140
2017 11 to 20 years in current department or agency 8 19 5 1 0 6 60 81 3 94
2014 Less than 3 years in current department or agency 13 12 3 0 0 11 60 88 0 55
2014 3 to 10 years in current department or agency 13 11 8 2 1 12 53 68 7 198
2014 11 to 20 years in current department or agency 6 15 8 0 0 7 64 72 0 72
2014 More than 20 years in current department or agency 15 15 8 8 0 8 47 66 17 13

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 17 7 6 1 0 26 42 77 3 81
2017 3 to 10 years in current department or agency 11 10 8 0 0 13 58 71 0 139
2017 11 to 20 years in current department or agency 7 16 8 0 0 7 61 73 0 94
2014 Less than 3 years in current department or agency 15 9 5 0 0 10 60 82 0 55
2014 3 to 10 years in current department or agency 12 9 10 2 2 12 54 61 9 198
2014 11 to 20 years in current department or agency 7 20 6 1 0 6 61 79 4 72
2014 More than 20 years in current department or agency 15 23 8 0 0 8 47 83 0 13
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 6 94 140
2017 11 to 20 years in current department or agency 8 92 93
2014 3 to 10 years in current department or agency 6 94 197
2014 More than 20 years in current department or agency 0 100 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 20 11 13 3 0 39 14 65 7 82
2017 3 to 10 years in current department or agency 12 10 10 2 2 52 11 61 12 139
2017 11 to 20 years in current department or agency 14 17 17 1 4 39 8 58 10 94
2014 Less than 3 years in current department or agency 7 11 7 0 0 61 14 72 0 55
2014 3 to 10 years in current department or agency 14 13 20 1 2 44 6 54 6 198
2014 11 to 20 years in current department or agency 11 17 18 1 0 43 10 59 3 72
2014 More than 20 years in current department or agency 7 0 16 0 0 61 16 32 0 13

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 27 12 2 0 15 3 83 3 83
2017 3 to 10 years in current department or agency 22 31 15 4 1 24 3 72 8 141
2017 11 to 20 years in current department or agency 28 28 19 3 2 18 1 70 6 94
2014 Less than 3 years in current department or agency 23 27 12 2 0 30 5 79 3 54
2014 3 to 10 years in current department or agency 28 32 14 2 1 21 1 77 4 198
2014 11 to 20 years in current department or agency 28 28 11 1 0 26 6 81 2 72
2014 More than 20 years in current department or agency 31 0 31 0 0 30 8 50 0 13
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 31 10 2 8 0 2 80 10 83
2017 3 to 10 years in current department or agency 52 25 10 6 5 0 2 79 11 141
2017 11 to 20 years in current department or agency 61 20 10 4 1 0 3 84 5 93

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 20 37 23 12 8 0 0 57 21 83
2017 3 to 10 years in current department or agency 14 25 22 23 16 0 0 38 40 141
2017 11 to 20 years in current department or agency 9 21 31 16 21 0 1 31 38 94

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 28 29 25 9 9 0 0 57 18 83
2017 3 to 10 years in current department or agency 12 27 30 19 12 0 0 39 30 141
2017 11 to 20 years in current department or agency 10 29 27 18 15 0 1 40 33 94

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 26 31 18 12 13 0 0 57 25 83
2017 3 to 10 years in current department or agency 17 20 28 19 17 0 0 36 36 141
2017 11 to 20 years in current department or agency 10 26 22 19 21 0 1 36 41 93

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 21 12 6 6 1 1 76 12 83
2017 3 to 10 years in current department or agency 31 25 20 13 9 0 3 57 23 141
2017 11 to 20 years in current department or agency 22 33 15 14 14 0 2 56 29 94

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 30 22 4 3 0 0 70 7 83
2017 3 to 10 years in current department or agency 30 21 23 14 12 0 0 51 27 140
2017 11 to 20 years in current department or agency 23 23 24 17 13 0 0 46 30 94

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 37 27 27 7 2 0 0 64 9 83
2017 3 to 10 years in current department or agency 21 37 22 13 6 0 1 58 19 140
2017 11 to 20 years in current department or agency 22 39 21 11 6 0 0 61 17 94

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 13 34 25 25 2 1 0 47 28 83
2017 3 to 10 years in current department or agency 13 25 19 26 16 0 0 39 43 140
2017 11 to 20 years in current department or agency 9 28 24 18 20 0 0 38 38 94

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 23 32 26 12 6 0 0 55 18 83
2017 3 to 10 years in current department or agency 21 28 21 20 10 0 0 49 30 140
2017 11 to 20 years in current department or agency 17 26 29 17 9 0 1 43 27 94

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 30 19 4 6 1 0 70 11 82
2017 3 to 10 years in current department or agency 36 29 19 10 5 0 1 66 15 140
2017 11 to 20 years in current department or agency 30 33 13 14 10 0 0 62 25 94

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 59 19 14 5 2 0 1 79 7 83
2017 3 to 10 years in current department or agency 68 17 9 2 2 0 2 87 4 140
2017 11 to 20 years in current department or agency 68 16 10 0 0 0 5 89 0 94

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 78 8 7 4 1 1 0 87 5 83
2017 3 to 10 years in current department or agency 76 14 1 3 3 0 3 93 6 141
2017 11 to 20 years in current department or agency 73 12 4 1 4 1 5 90 6 94

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 22 12 1 4 0 0 83 5 83
2017 3 to 10 years in current department or agency 57 28 10 1 1 0 2 87 3 140
2017 11 to 20 years in current department or agency 54 27 13 1 3 0 2 83 4 94

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 72 10 11 3 4 0 0 81 7 83
2017 3 to 10 years in current department or agency 56 24 8 4 6 0 2 82 10 140
2017 11 to 20 years in current department or agency 55 23 12 1 7 0 1 80 9 94

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 68 11 6 0 0 0 15 93 0 83
2017 3 to 10 years in current department or agency 55 13 5 1 1 0 25 91 2 141
2017 11 to 20 years in current department or agency 52 18 3 2 2 0 23 90 6 94

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 76 8 9 1 0 0 6 89 1 83
2017 3 to 10 years in current department or agency 75 12 6 1 1 0 5 92 2 141
2017 11 to 20 years in current department or agency 69 17 6 1 0 0 6 92 1 92

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 16 10 13 9 0 2 66 23 83
2017 3 to 10 years in current department or agency 61 23 11 3 2 0 0 83 6 141
2017 11 to 20 years in current department or agency 69 18 5 2 3 0 2 89 5 94

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 18 12 2 0 0 1 86 2 83
2017 3 to 10 years in current department or agency 57 25 10 4 3 0 1 83 7 141
2017 11 to 20 years in current department or agency 49 30 16 1 3 0 1 80 4 94

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 13 35 36 14 1 1 0 48 15 83
2017 3 to 10 years in current department or agency 8 28 38 21 6 0 0 35 26 141
2017 11 to 20 years in current department or agency 8 25 35 21 11 0 0 34 31 94

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 4 15 32 33 13 3 0 48 20 82
2017 3 to 10 years in current department or agency 8 32 30 23 7 0 0 30 40 141
2017 11 to 20 years in current department or agency 14 26 32 20 7 0 0 28 40 93

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 41 7 4 1 0 0 88 5 82
2017 3 to 10 years in current department or agency 48 35 9 2 4 1 0 84 6 141
2017 11 to 20 years in current department or agency 48 39 11 0 1 0 0 88 1 93

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 28 44 8 12 8 0 0 72 20 83
2017 3 to 10 years in current department or agency 18 31 15 15 17 3 0 51 33 141
2017 11 to 20 years in current department or agency 17 42 13 17 12 0 0 59 29 94
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 19 81 83
2017 3 to 10 years in current department or agency 13 87 141
2017 11 to 20 years in current department or agency 17 83 94
2014 Less than 3 years in current department or agency 16 84 55
2014 3 to 10 years in current department or agency 14 86 198
2014 11 to 20 years in current department or agency 14 86 72
2014 More than 20 years in current department or agency 0 100 13

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 84 16 13
2017 3 to 10 years in current department or agency 84 16 18
2017 11 to 20 years in current department or agency 88 12 16
2014 3 to 10 years in current department or agency 79 21 28
2014 11 to 20 years in current department or agency 81 19 10

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 26 56 0 18 0 0 0 82 18 10
2017 3 to 10 years in current department or agency 67 26 7 0 0 0 0 93 0 15
2017 11 to 20 years in current department or agency 72 20 7 0 0 0 0 93 0 14
2014 3 to 10 years in current department or agency 73 23 5 0 0 0 0 95 0 22
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 58 20 11 2 4 4 1 61 39 83
2017 3 to 10 years in current department or agency 60 26 7 1 3 1 1 61 39 141
2017 11 to 20 years in current department or agency 67 27 3 1 0 0 2 69 31 94

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 35 31
2017 3 to 10 years in current department or agency 34 53
2017 11 to 20 years in current department or agency 17 29

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 31
2017 3 to 10 years in current department or agency 30 53
2017 11 to 20 years in current department or agency 11 29

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 3 31
2017 3 to 10 years in current department or agency 24 53
2017 11 to 20 years in current department or agency 3 29

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 27 31
2017 3 to 10 years in current department or agency 36 53
2017 11 to 20 years in current department or agency 27 29

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 6 31
2017 3 to 10 years in current department or agency 9 53
2017 11 to 20 years in current department or agency 4 29

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 31
2017 3 to 10 years in current department or agency 23 53
2017 11 to 20 years in current department or agency 48 29

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Less than 3 years in current department or agency 11 58 17 0 3 11 31
2017 3 to 10 years in current department or agency 14 66 15 4 2 0 53
2017 11 to 20 years in current department or agency 22 74 0 4 0 0 28

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 40 22 9 15 8 0 6 66 24 31
2017 3 to 10 years in current department or agency 50 26 11 4 4 2 4 81 8 54
2017 11 to 20 years in current department or agency 46 27 3 13 0 0 10 81 15 29

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 6 11 12 26 17 9 20 24 59 31
2017 3 to 10 years in current department or agency 9 4 5 7 11 11 52 36 49 54
2017 11 to 20 years in current department or agency 7 10 14 10 0 7 52 42 25 29
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