2017 Public Service Employee Survey Results for Canadian Institutes of Health Research by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 60 8 0 8 23 0 0 68 32 10
2017 Communications or public affairs 58 34 0 7 0 0 0 93 7 29
2017 Science and technology 37 43 7 14 0 0 0 80 14 14
2017 Administration and operations 42 42 7 7 2 0 0 84 9 58
2017 Human resources 18 64 0 18 0 0 0 82 18 16
2017 Financial management 44 43 4 4 4 0 0 87 9 21
2017 Information technology 46 39 4 11 0 0 0 85 11 26
2017 Policy 31 69 0 0 0 0 0 100 0 19
2017 Project management 38 58 2 2 0 0 0 96 2 51
2017 None of the above 44 46 3 3 5 0 0 89 8 35
2014 Communications or public affairs 46 50 0 4 0 0 0 96 4 26
2014 Science and technology 41 51 3 3 3 0 0 92 5 35
2014 Administration and operations 43 48 2 5 1 0 0 91 7 92
2014 Human resources 47 47 7 0 0 0 0 93 0 15
2014 Financial management 17 65 0 18 0 0 0 82 18 17
2014 Information management 80 10 10 0 0 0 0 90 0 10
2014 Information technology 34 58 0 8 0 0 0 92 8 25
2014 Evaluation 38 38 0 23 0 0 0 77 23 13
2014 Other services to the public 53 27 7 7 6 0 0 80 13 15
2014 None of the above 42 42 3 13 0 0 0 84 13 62

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 83 8 0 8 0 0 0 92 8 10
2017 Communications or public affairs 75 14 3 4 4 0 0 89 8 28
2017 Science and technology 51 35 0 8 7 0 0 86 14 14
2017 Administration and operations 64 27 4 5 0 0 0 91 5 58
2017 Human resources 37 55 7 0 0 0 0 93 0 16
2017 Financial management 77 14 9 0 0 0 0 91 0 20
2017 Information technology 70 19 11 0 0 0 0 89 0 26
2017 Policy 78 22 0 0 0 0 0 100 0 19
2017 Project management 88 12 0 0 0 0 0 100 0 51
2017 None of the above 81 0 11 3 5 0 0 81 8 35
2014 Communications or public affairs 77 15 0 4 4 0 0 92 8 26
2014 Science and technology 81 13 3 0 0 0 3 97 0 35
2014 Administration and operations 73 21 3 2 1 0 0 93 3 92
2014 Human resources 80 20 0 0 0 0 0 100 0 15
2014 Financial management 65 35 0 0 0 0 0 100 0 17
2014 Information management 90 10 0 0 0 0 0 100 0 10
2014 Information technology 66 15 11 4 4 0 0 81 8 25
2014 Evaluation 77 0 8 0 8 0 8 83 8 13
2014 Other services to the public 80 20 0 0 0 0 0 100 0 15
2014 None of the above 74 18 3 3 2 0 0 92 5 62

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 75 17 0 8 0 0 0 92 8 10
2017 Communications or public affairs 57 7 10 15 11 0 0 64 26 28
2017 Science and technology 44 27 22 7 0 0 0 71 7 14
2017 Administration and operations 44 34 5 12 5 0 0 78 17 58
2017 Human resources 25 43 19 6 6 0 0 68 12 16
2017 Financial management 57 34 4 4 0 0 0 91 4 21
2017 Information technology 65 23 4 8 0 0 0 88 8 26
2017 Policy 62 22 0 6 11 0 0 84 16 19
2017 Project management 85 9 0 4 2 0 0 94 6 51
2017 None of the above 53 19 11 6 11 0 0 73 16 35
2014 Communications or public affairs 58 11 11 11 8 0 0 69 19 26
2014 Science and technology 76 5 3 13 3 0 0 81 16 35
2014 Administration and operations 60 25 3 7 5 0 0 85 12 92
2014 Human resources 47 40 7 0 7 0 0 87 7 15
2014 Financial management 53 35 6 0 6 0 0 88 6 17
2014 Information management 60 10 10 20 0 0 0 70 20 10
2014 Information technology 62 19 4 8 7 0 0 81 15 25
2014 Evaluation 69 0 0 15 8 0 8 75 25 13
2014 Other services to the public 54 40 0 7 0 0 0 93 7 15
2014 None of the above 58 18 10 11 3 0 0 76 15 62

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 60 23 8 8 0 0 0 83 8 10
2017 Communications or public affairs 53 28 7 4 8 0 0 81 11 28
2017 Science and technology 44 43 0 14 0 0 0 86 14 14
2017 Administration and operations 47 35 7 5 5 0 0 83 10 58
2017 Human resources 19 49 13 18 0 0 0 68 18 16
2017 Financial management 47 35 0 17 0 0 0 83 17 21
2017 Information technology 54 42 0 4 0 0 0 96 4 26
2017 Policy 52 38 6 5 0 0 0 89 5 19
2017 Project management 59 27 2 12 0 0 0 86 12 51
2017 None of the above 42 40 3 13 3 0 0 81 16 35
2014 Communications or public affairs 46 39 11 4 0 0 0 85 4 26
2014 Science and technology 58 35 8 0 0 0 0 92 0 35
2014 Administration and operations 53 30 6 5 5 0 0 84 11 92
2014 Human resources 53 27 7 13 0 0 0 80 13 15
2014 Financial management 47 47 0 0 6 0 0 94 6 17
2014 Information management 60 40 0 0 0 0 0 100 0 10
2014 Information technology 74 19 8 0 0 0 0 92 0 25
2014 Evaluation 54 31 8 8 0 0 0 85 8 13
2014 Other services to the public 87 13 0 0 0 0 0 100 0 15
2014 None of the above 55 29 0 11 5 0 0 84 16 62

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 8 0 17 23 0 0 60 40 10
2017 Communications or public affairs 54 28 8 7 4 0 0 82 11 28
2017 Science and technology 37 28 14 21 0 0 0 65 21 14
2017 Administration and operations 29 35 14 13 9 0 0 64 22 58
2017 Human resources 25 30 19 19 6 0 0 56 25 16
2017 Financial management 44 35 3 9 9 0 0 79 18 21
2017 Information technology 30 51 15 4 0 0 0 81 4 26
2017 Policy 10 53 16 16 6 0 0 63 21 19
2017 Project management 22 53 8 18 0 0 0 74 18 51
2017 None of the above 27 36 15 8 14 0 0 63 22 35
2014 Communications or public affairs 31 57 8 0 4 0 0 89 4 26
2014 Science and technology 41 40 13 5 0 0 0 82 5 35
2014 Administration and operations 30 39 13 15 2 0 0 69 18 92
2014 Human resources 33 60 7 0 0 0 0 93 0 15
2014 Financial management 35 59 6 0 0 0 0 94 0 17
2014 Information management 30 60 10 0 0 0 0 90 0 10
2014 Information technology 55 38 4 4 0 0 0 92 4 25
2014 Evaluation 8 47 8 30 8 0 0 54 38 13
2014 Other services to the public 53 21 21 6 0 0 0 73 6 15
2014 None of the above 26 37 19 15 2 0 2 64 16 62

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 17 32 25 0 0 0 43 25 10
2017 Communications or public affairs 48 34 10 3 4 0 0 83 7 29
2017 Science and technology 29 65 0 7 0 0 0 93 7 14
2017 Administration and operations 30 41 14 8 7 0 0 71 15 58
2017 Human resources 50 43 7 0 0 0 0 93 0 16
2017 Financial management 47 35 9 9 0 0 0 83 9 21
2017 Information technology 44 44 4 4 4 0 0 88 8 25
2017 Policy 47 43 11 0 0 0 0 89 0 19
2017 Project management 31 53 6 10 0 0 0 84 10 51
2017 None of the above 33 43 5 14 5 0 0 76 19 35
2014 Communications or public affairs 46 34 4 12 4 0 0 80 16 26
2014 Science and technology 41 54 5 0 0 0 0 95 0 35
2014 Administration and operations 29 46 17 6 2 0 0 75 8 92
2014 Human resources 74 20 7 0 0 0 0 93 0 15
2014 Financial management 35 53 6 6 0 0 0 88 6 17
2014 Information management 70 20 0 10 0 0 0 90 10 10
2014 Information technology 49 43 4 4 0 0 0 93 4 25
2014 Evaluation 46 31 0 23 0 0 0 77 23 13
2014 Other services to the public 40 41 13 6 0 0 0 80 6 15
2014 None of the above 29 49 8 6 8 0 0 77 15 62

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 17 32 25 0 0 0 43 25 10
2017 Communications or public affairs 52 38 7 0 4 0 0 90 4 29
2017 Science and technology 29 64 7 0 0 0 0 93 0 14
2017 Administration and operations 36 39 9 12 5 0 0 74 17 58
2017 Human resources 44 49 7 0 0 0 0 93 0 16
2017 Financial management 66 25 9 0 0 0 0 91 0 21
2017 Information technology 60 25 12 0 4 0 0 84 4 25
2017 Policy 47 42 11 0 0 0 0 89 0 19
2017 Project management 48 44 4 4 0 0 0 92 4 50
2017 None of the above 56 31 8 3 3 0 0 87 5 35
2014 Communications or public affairs 46 50 0 0 4 0 0 96 4 26
2014 Science and technology 55 34 5 5 0 0 0 89 5 35
2014 Administration and operations 38 40 13 8 1 0 0 78 9 92
2014 Human resources 80 13 7 0 0 0 0 93 0 15
2014 Financial management 53 35 6 6 0 0 0 88 6 17
2014 Information management 60 30 0 10 0 0 0 90 10 10
2014 Information technology 70 26 4 0 0 0 0 96 0 25
2014 Evaluation 47 46 8 0 0 0 0 92 0 13
2014 Other services to the public 60 40 0 0 0 0 0 100 0 15
2014 None of the above 38 44 10 6 2 0 0 82 8 62

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 40 8 8 0 0 0 83 8 10
2017 Communications or public affairs 66 20 7 3 4 0 0 86 7 29
2017 Science and technology 48 29 15 7 0 0 0 77 7 13
2017 Administration and operations 47 39 2 3 7 2 0 88 10 58
2017 Human resources 37 56 6 0 0 0 0 94 0 16
2017 Financial management 47 44 4 4 0 0 0 91 4 21
2017 Information technology 68 28 0 4 0 0 0 96 4 25
2017 Policy 36 48 11 5 0 0 0 84 5 19
2017 Project management 47 44 2 6 0 0 0 92 6 50
2017 None of the above 47 27 10 14 3 0 0 74 16 35
2014 Communications or public affairs 62 31 8 0 0 0 0 92 0 26
2014 Science and technology 63 32 3 0 0 3 0 97 0 35
2014 Administration and operations 51 40 6 1 2 0 0 91 3 92
2014 Human resources 67 26 7 0 0 0 0 93 0 15
2014 Financial management 47 47 6 0 0 0 0 94 0 17
2014 Information management 80 20 0 0 0 0 0 100 0 10
2014 Information technology 70 19 11 0 0 0 0 89 0 25
2014 Evaluation 69 31 0 0 0 0 0 100 0 13
2014 Other services to the public 74 20 7 0 0 0 0 93 0 15
2014 None of the above 53 36 8 3 0 0 0 88 3 61

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 40 0 17 8 0 0 75 25 10
2017 Communications or public affairs 59 31 0 7 4 0 0 90 10 29
2017 Science and technology 28 29 7 29 8 0 0 57 36 14
2017 Administration and operations 41 34 5 13 7 0 0 74 20 58
2017 Human resources 19 38 18 13 12 0 0 57 25 16
2017 Financial management 53 30 4 0 13 0 0 83 13 21
2017 Information technology 60 32 4 0 4 0 0 92 4 25
2017 Policy 42 32 21 5 0 0 0 74 5 19
2017 Project management 44 36 4 6 10 0 0 80 16 51
2017 None of the above 45 25 16 11 3 0 0 70 14 35
2014 Communications or public affairs 46 34 11 8 0 0 0 81 8 26
2014 Science and technology 55 19 16 3 5 0 3 76 8 35
2014 Administration and operations 49 33 5 8 3 0 2 83 11 92
2014 Human resources 64 22 7 7 0 0 0 86 7 14
2014 Financial management 59 30 0 6 6 0 0 88 12 17
2014 Information management 70 20 0 0 10 0 0 90 10 10
2014 Information technology 58 30 4 4 4 0 0 89 8 25
2014 Evaluation 38 15 38 8 0 0 0 54 8 13
2014 Other services to the public 53 27 13 6 0 0 0 80 6 15
2014 None of the above 41 38 13 7 2 0 0 79 8 61

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 66 25 0 8 0 0 0 92 8 10
2017 Communications or public affairs 24 30 7 10 14 0 14 63 28 29
2017 Science and technology 14 27 0 21 0 0 38 66 34 14
2017 Administration and operations 37 31 0 5 14 0 13 78 22 57
2017 Human resources 6 24 12 12 24 0 21 38 46 16
2017 Financial management 38 26 3 4 4 0 24 84 11 21
2017 Information technology 44 16 16 0 8 0 16 71 9 25
2017 Policy 16 11 11 36 11 0 17 31 56 19
2017 Project management 38 21 4 10 4 0 22 77 18 51
2017 None of the above 24 13 8 15 16 7 17 49 40 35
2014 Communications or public affairs 31 15 8 15 8 4 19 60 30 26
2014 Science and technology 16 22 11 8 16 3 25 52 33 35
2014 Administration and operations 29 27 16 10 6 3 8 63 18 92
2014 Human resources 7 20 13 20 20 7 13 33 50 15
2014 Financial management 47 24 6 11 0 0 12 81 13 17
2014 Information management 30 30 10 10 0 20 0 75 13 10
2014 Information technology 55 26 11 0 0 0 7 88 0 25
2014 Evaluation 15 15 15 16 15 8 15 40 40 13
2014 Other services to the public 33 34 13 7 6 0 7 72 14 15
2014 None of the above 32 21 6 15 13 3 10 61 31 62

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 34 0 17 23 0 0 60 40 10
2017 Communications or public affairs 38 45 14 0 4 0 0 83 4 29
2017 Science and technology 36 49 15 0 0 0 0 85 0 14
2017 Administration and operations 22 41 12 17 9 0 0 63 26 58
2017 Human resources 19 67 7 6 0 0 0 87 6 16
2017 Financial management 34 49 13 4 0 0 0 83 4 21
2017 Information technology 35 50 4 8 4 0 0 85 11 26
2017 Policy 26 48 6 21 0 0 0 73 21 19
2017 Project management 25 51 15 8 0 0 0 76 8 51
2017 None of the above 36 40 11 8 5 0 0 76 14 35
2014 Communications or public affairs 39 46 0 12 4 0 0 84 16 26
2014 Science and technology 39 53 3 5 0 0 0 92 5 35
2014 Administration and operations 30 47 15 6 2 0 0 77 8 92
2014 Human resources 40 53 7 0 0 0 0 93 0 15
2014 Financial management 23 47 24 6 0 0 0 70 6 17
2014 Information management 60 30 0 0 10 0 0 90 10 10
2014 Information technology 38 40 8 7 7 0 0 78 15 25
2014 Evaluation 38 23 8 15 15 0 0 62 31 13
2014 Other services to the public 40 40 13 6 0 0 0 80 6 15
2014 None of the above 34 45 11 6 3 0 0 79 10 62

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 8 8 8 32 0 0 51 40 10
2017 Communications or public affairs 38 27 14 17 4 0 0 65 21 29
2017 Science and technology 35 36 14 15 0 0 0 71 15 14
2017 Administration and operations 30 37 17 8 7 0 0 68 15 58
2017 Human resources 6 56 26 12 0 0 0 62 12 16
2017 Financial management 38 45 0 9 9 0 0 83 17 21
2017 Information technology 31 42 16 4 8 0 0 73 11 26
2017 Policy 11 52 17 16 5 0 0 63 21 19
2017 Project management 35 45 10 10 0 0 0 80 10 51
2017 None of the above 31 44 11 8 5 0 0 75 14 35
2014 Communications or public affairs 46 34 8 12 0 0 0 81 12 26
2014 Science and technology 44 32 8 13 3 0 0 76 16 35
2014 Administration and operations 25 44 14 13 4 0 0 68 17 92
2014 Human resources 14 57 14 14 0 0 0 72 14 14
2014 Financial management 17 65 0 6 12 0 0 82 18 17
2014 Information management 70 20 0 0 10 0 0 90 10 10
2014 Information technology 40 46 15 0 0 0 0 85 0 25
2014 Evaluation 39 15 15 15 15 0 0 54 31 13
2014 Other services to the public 47 26 7 6 13 0 0 74 20 15
2014 None of the above 31 33 17 16 3 0 0 64 20 61

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 8 8 8 23 0 0 60 32 10
2017 Communications or public affairs 38 38 3 17 4 0 0 76 21 29
2017 Science and technology 29 35 15 14 8 0 0 64 21 14
2017 Administration and operations 24 44 10 12 10 0 0 68 22 58
2017 Human resources 6 50 25 19 0 0 0 56 19 16
2017 Financial management 30 53 0 9 9 0 0 83 17 21
2017 Information technology 15 55 15 11 4 0 0 70 15 26
2017 Policy 11 52 16 22 0 0 0 62 22 19
2017 Project management 29 39 18 14 0 0 0 68 14 51
2017 None of the above 29 50 6 11 5 0 0 78 16 35

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 40 0 8 0 0 0 92 8 10
2017 Communications or public affairs 41 41 0 7 11 0 0 83 17 29
2017 Science and technology 37 56 0 7 0 0 0 93 7 14
2017 Administration and operations 43 37 9 9 3 0 0 79 12 58
2017 Human resources 12 62 13 12 0 0 0 75 12 16
2017 Financial management 47 36 13 0 4 0 0 83 4 21
2017 Information technology 35 43 8 11 4 0 0 77 15 26
2017 Policy 27 51 22 0 0 0 0 78 0 19
2017 Project management 45 39 6 8 0 2 0 86 8 51
2017 None of the above 41 43 11 3 3 0 0 84 5 35
2014 Communications or public affairs 46 35 8 11 0 0 0 81 11 26
2014 Science and technology 57 32 5 3 3 0 0 89 5 35
2014 Administration and operations 47 39 11 2 1 0 0 86 3 92
2014 Human resources 54 46 0 0 0 0 0 100 0 15
2014 Financial management 29 59 6 0 6 0 0 88 6 17
2014 Information management 60 30 0 10 0 0 0 90 10 10
2014 Information technology 51 34 7 4 4 0 0 85 7 25
2014 Evaluation 54 23 0 15 8 0 0 77 23 13
2014 Other services to the public 47 26 27 0 0 0 0 73 0 15
2014 None of the above 47 40 7 5 2 0 0 87 6 62

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 17 8 8 32 0 0 51 40 10
2017 Communications or public affairs 35 41 10 11 4 0 0 76 14 29
2017 Science and technology 21 65 0 7 8 0 0 86 14 14
2017 Administration and operations 24 32 20 14 10 0 0 56 24 58
2017 Human resources 6 49 32 7 6 0 0 55 13 16
2017 Financial management 37 41 9 4 9 0 0 78 13 21
2017 Information technology 38 39 12 4 8 0 0 77 11 26
2017 Policy 21 32 37 11 0 0 0 52 11 19
2017 Project management 29 47 20 2 2 0 0 76 4 51
2017 None of the above 32 47 5 6 11 0 0 79 16 35

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 17 40 8 0 0 0 51 8 10
2017 Communications or public affairs 38 45 13 0 4 0 0 83 4 29
2017 Science and technology 57 36 7 0 0 0 0 93 0 14
2017 Administration and operations 32 44 13 9 2 0 0 76 11 58
2017 Human resources 31 56 13 0 0 0 0 87 0 16
2017 Financial management 69 31 0 0 0 0 0 100 0 21
2017 Information technology 46 47 0 4 4 0 0 92 8 26
2017 Policy 52 32 17 0 0 0 0 83 0 19
2017 Project management 51 33 16 0 0 0 0 84 0 51
2017 None of the above 52 31 14 3 0 0 0 84 3 35
2014 Communications or public affairs 61 31 4 4 0 0 0 92 4 26
2014 Science and technology 71 21 8 0 0 0 0 92 0 35
2014 Administration and operations 61 29 8 2 0 0 0 90 2 92
2014 Human resources 67 33 0 0 0 0 0 100 0 15
2014 Financial management 70 30 0 0 0 0 0 100 0 17
2014 Information technology 63 26 11 0 0 0 0 89 0 25
2014 Evaluation 62 15 8 15 0 0 0 77 15 13
2014 Other services to the public 74 26 0 0 0 0 0 100 0 15
2014 None of the above 72 18 10 0 0 0 0 90 0 62

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 17 0 17 23 0 0 60 40 10
2017 Communications or public affairs 42 31 17 7 4 0 0 73 10 29
2017 Science and technology 29 50 7 14 0 0 0 80 14 14
2017 Administration and operations 26 35 13 17 9 0 0 61 26 58
2017 Human resources 32 50 18 0 0 0 0 82 0 16
2017 Financial management 43 44 4 4 4 0 0 87 9 21
2017 Information technology 31 35 23 4 8 0 0 66 11 26
2017 Policy 26 63 11 0 0 0 0 89 0 19
2017 Project management 33 48 13 6 0 0 0 81 6 51
2017 None of the above 27 52 13 5 3 0 0 79 8 35
2014 Communications or public affairs 27 57 4 12 0 0 0 84 12 26
2014 Science and technology 22 62 8 8 0 0 0 84 8 35
2014 Administration and operations 21 46 17 12 3 0 1 68 15 92
2014 Human resources 20 53 13 13 0 0 0 73 13 15
2014 Financial management 17 47 17 18 0 0 0 65 18 17
2014 Information management 40 30 20 0 10 0 0 70 10 10
2014 Information technology 43 34 11 4 8 0 0 77 11 25
2014 Evaluation 46 23 0 15 15 0 0 69 31 13
2014 Other services to the public 33 41 13 7 6 0 0 74 13 15
2014 None of the above 26 39 24 7 3 2 0 66 10 62

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 17 8 40 0 0 0 51 40 10
2017 Communications or public affairs 41 28 20 7 4 0 0 69 11 29
2017 Science and technology 51 22 7 14 8 0 0 72 21 14
2017 Administration and operations 24 42 19 7 7 0 2 67 14 58
2017 Human resources 19 62 12 6 0 0 0 82 6 16
2017 Financial management 38 40 9 9 4 0 0 78 13 21
2017 Information technology 38 39 4 8 11 0 0 77 19 26
2017 Policy 26 58 6 6 6 0 0 83 11 19
2017 Project management 43 36 16 6 0 0 0 79 6 51
2017 None of the above 43 41 11 3 3 0 0 84 5 35
2014 Communications or public affairs 46 34 12 0 8 0 0 80 8 26
2014 Science and technology 50 29 16 5 0 0 0 79 5 35
2014 Administration and operations 33 37 19 9 1 0 1 71 10 92
2014 Human resources 27 53 7 13 0 0 0 80 13 15
2014 Financial management 6 76 12 6 0 0 0 82 6 17
2014 Information management 30 50 10 0 10 0 0 80 10 10
2014 Information technology 62 22 4 8 4 0 0 85 11 25
2014 Evaluation 54 23 0 15 8 0 0 77 23 13
2014 Other services to the public 46 41 7 7 0 0 0 87 7 15
2014 None of the above 33 36 19 10 2 0 0 69 11 62

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 25 0 8 23 0 0 68 32 10
2017 Communications or public affairs 45 31 10 10 4 0 0 76 14 29
2017 Science and technology 35 50 7 0 8 0 0 86 8 14
2017 Administration and operations 26 42 14 14 5 0 0 67 19 58
2017 Human resources 18 51 18 12 0 0 0 70 12 16
2017 Financial management 47 31 9 4 9 0 0 78 13 21
2017 Information technology 42 39 8 8 4 0 0 81 11 26
2017 Policy 31 37 22 11 0 0 0 68 11 19
2017 Project management 27 49 10 10 4 0 0 76 14 51
2017 None of the above 37 47 14 0 3 0 0 84 3 35
2014 Communications or public affairs 38 46 12 0 4 0 0 84 4 26
2014 Science and technology 50 29 13 8 0 0 0 79 8 35
2014 Administration and operations 35 36 21 6 1 0 0 72 8 92
2014 Human resources 27 60 0 13 0 0 0 87 13 15
2014 Financial management 29 53 12 6 0 0 0 82 6 17
2014 Information management 60 20 10 0 10 0 0 80 10 10
2014 Information technology 58 23 7 7 4 0 0 81 11 25
2014 Evaluation 38 24 23 8 8 0 0 62 15 13
2014 Other services to the public 53 34 0 7 6 0 0 87 13 15
2014 None of the above 40 36 18 3 3 0 0 76 7 62

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 8 8 17 23 0 0 51 40 10
2017 Communications or public affairs 41 44 11 0 4 0 0 86 4 29
2017 Science and technology 29 57 15 0 0 0 0 85 0 14
2017 Administration and operations 27 43 8 10 11 0 0 70 21 57
2017 Human resources 24 70 6 0 0 0 0 94 0 16
2017 Financial management 47 35 17 0 0 0 0 83 0 21
2017 Information technology 35 54 0 8 4 0 0 89 11 26
2017 Policy 31 47 22 0 0 0 0 78 0 19
2017 Project management 37 47 14 2 0 0 0 84 2 51
2017 None of the above 43 38 16 0 3 0 0 81 3 35
2014 Communications or public affairs 46 38 0 16 0 0 0 84 16 26
2014 Science and technology 44 45 5 3 0 3 0 92 3 35
2014 Administration and operations 36 45 13 5 1 0 0 81 6 92
2014 Human resources 47 47 7 0 0 0 0 93 0 15
2014 Financial management 35 53 6 6 0 0 0 88 6 17
2014 Information management 70 20 0 0 10 0 0 90 10 10
2014 Information technology 55 30 7 7 0 0 0 85 7 25
2014 Evaluation 46 23 0 15 15 0 0 69 31 13
2014 Other services to the public 53 34 7 0 6 0 0 87 6 15
2014 None of the above 38 47 5 3 5 2 0 87 8 62

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 43 8 23 0 0 0 68 23 10
2017 Communications or public affairs 41 31 18 10 0 0 0 72 10 29
2017 Science and technology 20 42 7 15 15 0 0 63 30 14
2017 Administration and operations 31 38 16 8 5 2 0 70 14 58
2017 Human resources 18 25 36 13 7 0 0 44 20 16
2017 Financial management 34 32 16 18 0 0 0 66 18 21
2017 Information technology 30 31 23 8 4 0 4 64 13 26
2017 Policy 6 47 31 11 6 0 0 53 16 19
2017 Project management 17 43 20 10 10 0 0 60 20 51
2017 None of the above 31 29 22 11 6 0 0 61 17 35
2014 Communications or public affairs 39 38 15 8 0 0 0 77 8 26
2014 Science and technology 19 24 13 22 11 0 12 49 36 35
2014 Administration and operations 46 29 15 9 1 0 0 75 10 92
2014 Human resources 14 47 40 0 0 0 0 60 0 15
2014 Financial management 47 23 18 6 6 0 0 70 12 17
2014 Information management 30 30 30 0 10 0 0 60 10 10
2014 Information technology 29 49 11 7 4 0 0 78 11 25
2014 Evaluation 46 39 8 7 0 0 0 85 7 13
2014 Other services to the public 13 67 14 0 6 0 0 80 6 15
2014 None of the above 21 42 21 9 6 0 0 63 16 62

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 40 0 35 17 0 0 51 49 10
2017 Communications or public affairs 10 35 34 7 10 0 3 18 47 29
2017 Science and technology 22 22 42 0 14 0 0 14 43 14
2017 Administration and operations 19 44 23 5 2 0 7 7 68 58
2017 Human resources 20 61 13 6 0 0 0 6 81 15
2017 Financial management 10 46 39 5 0 0 0 5 56 20
2017 Information technology 8 43 30 11 4 0 4 16 53 26
2017 Policy 33 16 42 10 0 0 0 10 48 19
2017 Project management 20 36 29 6 6 0 4 12 58 51
2017 None of the above 24 45 22 8 0 0 0 8 69 34
2014 Communications or public affairs 8 35 27 23 4 0 4 28 44 26
2014 Science and technology 11 13 38 19 14 0 6 35 26 35
2014 Administration and operations 9 26 36 19 9 0 1 28 35 92
2014 Human resources 7 40 33 21 0 0 0 21 47 15
2014 Financial management 0 30 35 29 6 0 0 35 30 17
2014 Information management 0 30 60 10 0 0 0 10 30 10
2014 Information technology 0 41 34 10 11 0 4 22 43 25
2014 Evaluation 15 30 39 8 8 0 0 15 46 13
2014 Other services to the public 14 20 47 19 0 0 0 19 34 15
2014 None of the above 7 29 40 15 8 0 2 23 36 62

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 32 0 18 42 0 0 60 40 10
2017 Communications or public affairs 10 29 20 14 17 7 3 34 43 29
2017 Science and technology 14 30 42 0 14 0 0 14 44 14
2017 Administration and operations 29 30 29 5 2 0 5 7 63 58
2017 Human resources 34 34 26 6 0 0 0 6 68 15
2017 Financial management 15 37 30 19 0 0 0 19 51 20
2017 Information technology 12 21 48 4 8 4 4 13 36 25
2017 Policy 27 27 36 10 0 0 0 10 54 19
2017 Project management 26 40 23 4 4 0 4 8 68 51
2017 None of the above 35 30 14 11 5 6 0 17 68 35
2014 Communications or public affairs 7 23 27 27 12 0 4 40 32 26
2014 Science and technology 13 14 27 22 16 3 6 42 29 35
2014 Administration and operations 10 23 33 24 9 0 2 33 33 92
2014 Human resources 7 46 7 34 7 0 0 40 53 15
2014 Financial management 0 24 41 29 6 0 0 35 24 17
2014 Information management 0 20 30 40 10 0 0 50 20 10
2014 Information technology 0 23 31 16 26 0 4 43 24 24
2014 Evaluation 15 23 38 0 23 0 0 23 38 13
2014 Other services to the public 7 34 33 13 13 0 0 26 41 15
2014 None of the above 13 16 31 29 8 2 2 38 30 62

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 17 26 25 8 0 0 34 40 10
2017 Communications or public affairs 17 25 38 10 7 0 3 17 43 29
2017 Science and technology 0 21 36 36 7 0 0 43 21 14
2017 Administration and operations 17 32 38 8 2 2 2 10 51 58
2017 Human resources 6 13 61 19 0 0 0 19 19 15
2017 Financial management 13 17 41 29 0 0 0 29 30 21
2017 Information technology 8 16 40 16 16 0 4 33 25 25
2017 Policy 6 37 21 31 5 0 0 36 43 19
2017 Project management 14 30 31 20 4 0 2 24 44 51
2017 None of the above 21 29 33 11 3 0 3 14 52 35
2014 Communications or public affairs 8 23 38 11 12 0 8 25 34 26
2014 Science and technology 11 18 35 19 8 0 9 30 32 35
2014 Administration and operations 10 28 39 14 4 1 3 19 39 91
2014 Human resources 0 20 26 47 7 0 0 53 20 15
2014 Financial management 6 18 41 29 6 0 0 35 24 17
2014 Information management 0 20 30 30 10 0 10 44 22 10
2014 Information technology 0 19 35 22 16 0 8 41 21 24
2014 Evaluation 31 23 24 23 0 0 0 23 54 13
2014 Other services to the public 20 27 40 6 7 0 0 13 47 15
2014 None of the above 10 27 40 15 3 3 2 19 39 62

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 40 0 9 17 34 0 0 51 40 10
2017 Communications or public affairs 7 28 52 10 4 0 0 14 35 29
2017 Science and technology 0 14 50 28 8 0 0 35 14 14
2017 Administration and operations 19 16 41 19 2 0 3 22 36 57
2017 Human resources 13 47 27 13 0 0 0 13 60 15
2017 Financial management 5 21 65 10 0 0 0 10 25 20
2017 Information technology 8 17 39 20 8 0 8 31 27 25
2017 Policy 0 37 42 21 0 0 0 21 37 19
2017 Project management 6 18 46 25 4 0 2 30 24 51
2017 None of the above 14 28 36 11 8 0 3 20 43 34
2014 Communications or public affairs 4 15 43 34 0 0 4 36 20 26
2014 Science and technology 8 19 33 28 6 0 6 36 29 34
2014 Administration and operations 3 16 26 40 13 0 1 54 20 92
2014 Human resources 7 20 40 21 13 0 0 34 26 15
2014 Financial management 0 0 41 59 0 0 0 59 0 17
2014 Information management 0 10 40 10 40 0 0 50 10 10
2014 Information technology 8 12 39 12 30 0 0 41 20 24
2014 Evaluation 8 25 59 8 0 0 0 8 33 12
2014 Other services to the public 13 7 53 20 7 0 0 27 20 15
2014 None of the above 6 23 42 19 10 0 0 29 29 62

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 32 35 8 17 0 0 25 40 10
2017 Communications or public affairs 3 32 27 13 18 7 0 33 38 29
2017 Science and technology 0 22 50 21 0 0 7 23 23 14
2017 Administration and operations 20 15 40 10 5 2 7 17 39 58
2017 Human resources 6 50 32 6 0 0 6 6 59 16
2017 Financial management 15 15 35 30 0 0 5 32 31 20
2017 Information technology 11 15 47 15 8 0 4 24 28 26
2017 Policy 0 37 37 21 0 0 5 22 39 19
2017 Project management 16 33 24 23 2 0 2 26 49 50
2017 None of the above 23 22 25 14 14 0 3 28 47 35
2014 Communications or public affairs 15 16 31 23 11 0 4 36 32 26
2014 Science and technology 11 30 22 16 11 0 11 30 46 35
2014 Administration and operations 9 21 31 25 14 0 1 40 29 92
2014 Human resources 7 20 53 7 13 0 0 21 26 15
2014 Financial management 6 18 35 29 6 0 6 37 25 17
2014 Information management 10 20 20 30 20 0 0 50 30 10
2014 Information technology 0 29 28 20 23 0 0 43 29 23
2014 Evaluation 23 15 38 23 0 0 0 23 38 13
2014 Other services to the public 0 26 53 20 0 0 0 20 26 15
2014 None of the above 16 29 35 13 6 0 0 20 46 61

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 17 49 17 17 0 0 34 17 10
2017 Communications or public affairs 0 7 27 31 32 3 0 65 7 29
2017 Science and technology 7 15 50 21 8 0 0 29 22 14
2017 Administration and operations 13 25 38 15 2 2 5 18 41 58
2017 Human resources 8 47 19 27 0 0 0 27 54 15
2017 Financial management 10 16 25 34 5 0 10 44 28 20
2017 Information technology 12 11 39 27 4 4 4 33 25 26
2017 Policy 11 22 47 21 0 0 0 21 33 19
2017 Project management 10 40 30 12 6 2 2 18 51 51
2017 None of the above 18 16 30 16 13 3 3 31 37 35
2014 Communications or public affairs 0 15 11 35 34 0 4 72 16 26
2014 Science and technology 8 5 43 17 8 0 19 30 16 35
2014 Administration and operations 10 14 29 30 12 1 3 44 25 92
2014 Human resources 13 0 6 67 13 0 0 80 13 15
2014 Financial management 0 0 36 41 11 0 12 60 0 17
2014 Information management 10 10 40 10 30 0 0 40 20 10
2014 Information technology 0 4 24 31 37 4 0 72 4 24
2014 Evaluation 8 8 31 38 8 0 8 50 17 13
2014 Other services to the public 0 27 46 21 7 0 0 27 27 15
2014 None of the above 10 18 29 24 11 2 6 39 30 62

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 8 18 17 34 0 0 51 32 10
2017 Communications or public affairs 7 32 20 20 14 3 3 37 42 29
2017 Science and technology 0 8 63 15 14 0 0 29 8 14
2017 Administration and operations 20 25 29 20 2 0 3 23 47 58
2017 Human resources 6 13 60 14 0 6 0 15 21 15
2017 Financial management 10 10 70 6 0 0 5 6 21 20
2017 Information technology 4 25 42 16 8 0 4 25 31 24
2017 Policy 6 33 26 36 0 0 0 36 38 19
2017 Project management 16 26 31 16 6 4 2 23 44 51
2017 None of the above 11 35 39 11 6 0 0 16 45 35
2014 Communications or public affairs 8 11 34 27 8 0 12 39 22 26
2014 Science and technology 5 11 35 35 3 3 8 42 18 35
2014 Administration and operations 10 17 40 19 7 4 2 28 29 92
2014 Human resources 7 27 46 13 7 0 0 20 34 15
2014 Financial management 0 17 53 30 0 0 0 30 17 17
2014 Information management 0 0 50 10 30 0 10 44 0 10
2014 Information technology 4 4 57 16 16 0 4 33 8 24
2014 Evaluation 0 31 31 23 15 0 0 38 31 13
2014 Other services to the public 7 33 27 26 7 0 0 33 40 15
2014 None of the above 3 27 43 13 10 0 3 24 32 62
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 92 8 0 0 0 0 0 100 0 10
2017 Communications or public affairs 62 7 3 24 3 0 0 69 28 29
2017 Science and technology 58 22 7 14 0 0 0 80 14 14
2017 Administration and operations 68 24 2 5 2 0 0 92 7 58
2017 Human resources 57 31 0 12 0 0 0 88 12 16
2017 Financial management 68 13 14 0 0 0 4 85 0 21
2017 Information technology 62 23 0 8 8 0 0 85 15 26
2017 Policy 63 16 6 11 6 0 0 78 16 19
2017 Project management 85 10 2 4 0 0 0 94 4 51
2017 None of the above 64 19 8 3 5 0 0 84 8 35
2014 Communications or public affairs 62 15 8 8 8 0 0 77 15 26
2014 Science and technology 76 8 3 11 3 0 0 84 13 35
2014 Administration and operations 71 16 3 4 6 0 0 87 10 92
2014 Human resources 74 20 0 0 7 0 0 93 7 15
2014 Financial management 53 35 6 6 0 0 0 88 6 17
2014 Information management 70 20 10 0 0 0 0 90 0 10
2014 Information technology 66 15 0 4 11 4 0 84 16 25
2014 Evaluation 77 0 0 0 15 0 8 83 17 13
2014 Other services to the public 87 7 0 0 6 0 0 94 6 15
2014 None of the above 74 14 7 3 2 0 0 89 5 62

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 65 8 0 8 0 0 83 8 10
2017 Communications or public affairs 45 28 14 10 3 0 0 73 13 29
2017 Science and technology 21 30 14 14 8 0 14 59 25 14
2017 Administration and operations 36 37 12 7 7 2 0 74 14 58
2017 Human resources 18 38 25 19 0 0 0 56 19 16
2017 Financial management 42 27 4 13 4 5 4 76 19 21
2017 Information technology 46 31 12 8 4 0 0 77 11 26
2017 Policy 26 48 5 11 0 6 5 83 12 19
2017 Project management 47 36 13 0 2 2 0 84 2 51
2017 None of the above 41 16 11 8 16 6 3 62 26 35
2014 Communications or public affairs 39 19 19 12 12 0 0 58 23 26
2014 Science and technology 31 46 8 3 8 3 3 81 11 35
2014 Administration and operations 32 30 10 11 8 4 5 69 21 92
2014 Human resources 13 40 20 13 13 0 0 53 27 15
2014 Financial management 41 36 24 0 0 0 0 76 0 17
2014 Information management 60 20 0 10 10 0 0 80 20 10
2014 Information technology 55 18 19 0 4 0 4 76 4 25
2014 Evaluation 8 23 15 15 15 23 0 40 40 13
2014 Other services to the public 53 27 13 6 0 0 0 80 6 15
2014 None of the above 39 21 16 13 2 6 3 66 16 62

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 25 32 0 0 0 0 68 0 10
2017 Communications or public affairs 62 24 14 0 0 0 0 86 0 29
2017 Science and technology 58 14 14 7 8 0 0 72 14 14
2017 Administration and operations 40 28 14 12 5 2 0 69 17 58
2017 Human resources 18 57 0 24 0 0 0 76 24 16
2017 Financial management 37 45 4 4 9 0 0 83 13 21
2017 Information technology 62 27 4 0 8 0 0 89 8 26
2017 Policy 42 43 5 5 0 5 0 89 5 19
2017 Project management 55 35 6 4 0 0 0 90 4 51
2017 None of the above 54 27 5 5 8 0 0 81 13 35
2014 Communications or public affairs 46 34 4 16 0 0 0 80 16 26
2014 Science and technology 57 27 11 0 5 0 0 84 5 35
2014 Administration and operations 42 35 11 7 3 2 0 79 10 92
2014 Human resources 34 33 13 0 20 0 0 66 20 15
2014 Financial management 47 41 6 6 0 0 0 88 6 17
2014 Information management 50 30 10 0 10 0 0 80 10 10
2014 Information technology 66 15 4 7 8 0 0 81 15 25
2014 Evaluation 54 23 0 8 15 0 0 77 23 13
2014 Other services to the public 60 27 0 7 6 0 0 87 13 15
2014 None of the above 50 29 8 5 2 5 2 84 7 62

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 25 32 0 0 0 0 68 0 10
2017 Communications or public affairs 44 39 7 7 3 0 0 83 10 29
2017 Science and technology 43 36 7 7 0 7 0 85 7 14
2017 Administration and operations 36 42 13 5 3 0 0 78 8 58
2017 Human resources 43 33 12 13 0 0 0 75 13 16
2017 Financial management 51 32 9 0 4 4 0 86 5 21
2017 Information technology 39 46 4 8 4 0 0 85 11 26
2017 Policy 31 48 16 6 0 0 0 78 6 19
2017 Project management 47 34 6 12 2 0 0 80 14 51
2017 None of the above 59 22 5 3 8 3 0 84 11 35
2014 Communications or public affairs 43 50 4 0 0 4 0 96 0 26
2014 Science and technology 41 53 5 0 0 0 0 95 0 35
2014 Administration and operations 36 43 9 11 0 2 0 80 11 92
2014 Human resources 33 53 13 0 0 0 0 87 0 15
2014 Financial management 59 23 0 18 0 0 0 82 18 17
2014 Information management 30 50 10 10 0 0 0 80 10 10
2014 Information technology 59 26 4 8 0 4 0 88 8 25
2014 Evaluation 39 38 8 8 8 0 0 77 15 13
2014 Other services to the public 67 13 13 6 0 0 0 80 6 15
2014 None of the above 31 40 15 11 0 0 3 73 12 62

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 57 0 8 0 0 0 92 8 10
2017 Communications or public affairs 46 33 7 10 3 0 0 79 14 28
2017 Science and technology 22 51 7 14 0 7 0 78 15 14
2017 Administration and operations 24 27 15 18 7 9 0 56 28 58
2017 Human resources 44 38 7 6 6 0 0 81 12 16
2017 Financial management 35 30 9 9 9 4 4 71 19 21
2017 Information technology 24 42 15 0 11 8 0 72 12 26
2017 Policy 42 38 10 10 0 0 0 80 10 19
2017 Project management 36 30 8 15 6 6 0 69 23 51
2017 None of the above 36 19 14 5 13 13 0 63 21 35
2014 Communications or public affairs 27 30 8 23 8 4 0 60 32 26
2014 Science and technology 41 35 3 5 0 11 6 91 6 35
2014 Administration and operations 25 31 14 8 10 12 0 64 20 92
2014 Human resources 34 26 13 13 13 0 0 60 27 15
2014 Financial management 53 17 24 0 0 6 0 75 0 17
2014 Information management 50 20 10 0 10 10 0 78 11 10
2014 Information technology 55 19 19 0 0 8 0 80 0 25
2014 Evaluation 8 30 15 15 15 15 0 45 36 13
2014 Other services to the public 47 26 13 13 0 0 0 74 13 15
2014 None of the above 24 24 23 15 8 6 0 51 24 62

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 25 8 8 23 17 0 52 38 10
2017 Communications or public affairs 25 33 11 14 3 14 0 67 20 28
2017 Science and technology 15 21 20 15 14 7 7 42 34 14
2017 Administration and operations 14 17 19 17 7 24 3 43 32 58
2017 Human resources 6 31 32 6 13 6 6 43 21 16
2017 Financial management 25 18 13 17 4 23 0 55 28 21
2017 Information technology 20 27 19 0 8 19 8 64 10 26
2017 Policy 5 22 11 16 6 36 5 46 36 19
2017 Project management 21 24 18 14 8 13 2 53 26 51
2017 None of the above 17 11 16 13 11 21 11 41 35 35
2014 Communications or public affairs 23 30 19 16 8 4 0 56 24 26
2014 Science and technology 14 22 14 13 5 30 3 53 27 35
2014 Administration and operations 15 24 19 16 8 19 0 48 29 92
2014 Human resources 6 21 26 20 0 13 13 37 28 15
2014 Financial management 12 35 18 6 6 17 6 61 15 17
2014 Information management 20 50 0 10 0 20 0 88 13 10
2014 Information technology 32 34 11 4 8 11 0 75 13 25
2014 Evaluation 0 16 38 23 8 15 0 19 36 13
2014 Other services to the public 20 20 21 6 13 13 7 50 24 15
2014 None of the above 10 19 19 23 8 18 3 37 39 62

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 49 0 8 0 0 0 92 8 10
2017 Communications or public affairs 50 46 3 0 0 0 0 97 0 28
2017 Science and technology 43 43 14 0 0 0 0 86 0 14
2017 Administration and operations 49 43 2 3 3 0 0 92 7 58
2017 Human resources 43 51 6 0 0 0 0 94 0 16
2017 Financial management 65 22 9 4 0 0 0 87 4 21
2017 Information technology 58 35 4 0 4 0 0 92 4 26
2017 Policy 75 25 0 0 0 0 0 100 0 19
2017 Project management 67 27 4 2 0 0 0 94 2 51
2017 None of the above 63 19 11 3 5 0 0 81 8 35
2014 Communications or public affairs 35 50 0 16 0 0 0 84 16 26
2014 Science and technology 62 33 5 0 0 0 0 95 0 35
2014 Administration and operations 51 35 5 9 0 0 0 86 9 92
2014 Human resources 47 33 0 7 13 0 0 80 20 15
2014 Financial management 59 35 0 6 0 0 0 94 6 17
2014 Information management 40 50 0 10 0 0 0 90 10 10
2014 Information technology 62 30 8 0 0 0 0 92 0 25
2014 Evaluation 38 54 0 8 0 0 0 92 8 13
2014 Other services to the public 60 26 7 7 0 0 0 87 7 15
2014 None of the above 61 34 3 2 0 0 0 95 2 62
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 17 0 8 23 0 0 68 32 10
2017 Communications or public affairs 44 34 10 11 0 0 0 79 11 29
2017 Science and technology 29 57 0 7 8 0 0 86 14 14
2017 Administration and operations 34 46 10 5 5 0 0 79 11 58
2017 Human resources 12 56 19 13 0 0 0 68 13 16
2017 Financial management 37 40 13 4 4 0 0 78 9 21
2017 Information technology 42 35 4 4 8 0 8 84 12 26
2017 Policy 41 37 11 11 0 0 0 78 11 19
2017 Project management 51 33 6 10 0 0 0 84 10 51
2017 None of the above 53 28 3 8 8 0 0 81 16 35
2014 Communications or public affairs 50 23 23 0 4 0 0 73 4 26
2014 Science and technology 49 30 11 3 5 3 0 81 8 35
2014 Administration and operations 46 43 7 2 2 0 0 89 4 92
2014 Human resources 13 60 7 7 13 0 0 73 20 15
2014 Financial management 41 53 6 0 0 0 0 94 0 17
2014 Information technology 53 40 7 0 0 0 0 93 0 25
2014 Evaluation 47 15 0 15 23 0 0 62 38 13
2014 Other services to the public 60 20 7 7 6 0 0 80 13 15
2014 None of the above 45 34 15 3 2 0 2 80 5 62

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 17 8 23 0 0 0 68 23 10
2017 Communications or public affairs 55 27 11 7 0 0 0 83 7 29
2017 Science and technology 43 43 7 0 8 0 0 86 8 14
2017 Administration and operations 35 42 7 7 5 3 0 80 13 58
2017 Human resources 24 44 19 13 0 0 0 68 13 16
2017 Financial management 37 37 13 4 4 4 0 77 9 21
2017 Information technology 42 42 0 4 4 0 8 92 8 26
2017 Policy 37 42 11 5 0 0 6 83 5 19
2017 Project management 57 31 6 6 0 0 0 88 6 51
2017 None of the above 59 16 11 8 5 0 0 75 14 35
2014 Communications or public affairs 46 31 19 4 0 0 0 77 4 26
2014 Science and technology 60 24 8 0 5 3 0 87 5 35
2014 Administration and operations 55 26 12 2 1 2 1 84 3 92
2014 Human resources 20 53 7 7 13 0 0 73 20 15
2014 Financial management 29 53 12 6 0 0 0 82 6 17
2014 Information management 40 50 0 0 10 0 0 90 10 10
2014 Information technology 62 34 0 0 4 0 0 96 4 25
2014 Evaluation 31 23 8 23 15 0 0 54 38 13
2014 Other services to the public 60 21 7 13 0 0 0 80 13 15
2014 None of the above 55 24 11 5 0 5 0 83 5 62

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 17 0 8 23 0 0 68 32 10
2017 Communications or public affairs 52 34 10 4 0 0 0 86 4 29
2017 Science and technology 44 35 7 8 7 0 0 79 14 14
2017 Administration and operations 32 40 10 8 9 0 0 73 17 58
2017 Human resources 18 56 20 6 0 0 0 74 6 16
2017 Financial management 46 28 13 9 4 0 0 74 13 21
2017 Information technology 39 45 4 4 4 0 4 88 8 26
2017 Policy 41 48 11 0 0 0 0 89 0 19
2017 Project management 53 33 8 6 0 0 0 86 6 51
2017 None of the above 45 25 3 22 5 0 0 70 27 35
2014 Communications or public affairs 54 27 11 4 4 0 0 81 8 26
2014 Science and technology 52 30 11 3 5 0 0 81 8 35
2014 Administration and operations 50 36 9 4 1 0 0 86 5 92
2014 Human resources 13 46 7 13 20 0 0 60 34 15
2014 Financial management 35 47 17 0 0 0 0 83 0 17
2014 Information management 40 50 0 0 10 0 0 90 10 10
2014 Information technology 51 37 4 0 8 0 0 89 8 25
2014 Evaluation 46 15 0 15 23 0 0 62 38 13
2014 Other services to the public 80 0 13 0 6 0 0 80 6 15
2014 None of the above 50 32 11 5 0 2 0 83 5 62

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 92 8 0 0 0 0 0 100 0 10
2017 Communications or public affairs 82 7 3 4 4 0 0 89 7 29
2017 Science and technology 73 7 7 7 7 0 0 80 14 14
2017 Administration and operations 77 7 10 4 2 0 0 84 5 57
2017 Human resources 70 24 6 0 0 0 0 94 0 16
2017 Financial management 81 5 9 0 4 0 0 86 4 21
2017 Information technology 62 19 8 11 0 0 0 81 11 26
2017 Policy 90 5 5 0 0 0 0 95 0 19
2017 Project management 86 10 4 0 0 0 0 96 0 49
2017 None of the above 75 16 0 6 3 0 0 92 8 35
2014 Communications or public affairs 81 15 4 0 0 0 0 96 0 26
2014 Science and technology 87 6 3 5 0 0 0 92 5 35
2014 Administration and operations 80 11 4 3 1 0 0 91 4 92
2014 Human resources 73 27 0 0 0 0 0 100 0 15
2014 Financial management 71 29 0 0 0 0 0 100 0 17
2014 Information management 100 0 0 0 0 0 0 100 0 10
2014 Information technology 81 8 4 7 0 0 0 89 7 25
2014 Evaluation 85 0 0 0 8 0 8 92 8 13
2014 Other services to the public 87 13 0 0 0 0 0 100 0 15
2014 None of the above 82 3 6 3 3 2 0 87 7 62

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 17 8 23 0 0 0 68 23 10
2017 Communications or public affairs 76 13 7 0 0 4 0 93 0 29
2017 Science and technology 63 22 0 15 0 0 0 85 15 14
2017 Administration and operations 62 24 2 2 5 2 3 91 7 58
2017 Human resources 36 45 12 0 6 0 0 82 6 16
2017 Financial management 77 19 0 0 0 5 0 100 0 20
2017 Information technology 66 15 4 4 8 0 4 84 12 26
2017 Policy 58 21 6 5 5 5 0 83 11 19
2017 Project management 84 14 2 0 0 0 0 98 0 51
2017 None of the above 65 19 6 3 3 3 3 88 6 35
2014 Communications or public affairs 58 15 12 11 0 4 0 76 12 26
2014 Science and technology 68 5 8 0 3 8 8 88 3 35
2014 Administration and operations 59 16 7 5 4 5 3 82 11 92
2014 Human resources 74 26 0 0 0 0 0 100 0 15
2014 Financial management 71 29 0 0 0 0 0 100 0 17
2014 Information management 60 10 20 0 0 10 0 78 0 10
2014 Information technology 74 19 4 0 0 0 4 96 0 25
2014 Evaluation 46 30 16 0 0 0 8 83 0 13
2014 Other services to the public 60 19 6 7 0 0 7 86 7 15
2014 None of the above 59 20 10 2 5 3 2 83 7 62

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 17 8 0 23 0 0 68 23 10
2017 Communications or public affairs 62 17 14 7 0 0 0 79 7 29
2017 Science and technology 57 35 0 0 8 0 0 92 8 14
2017 Administration and operations 58 24 7 3 7 2 0 83 11 58
2017 Human resources 36 25 31 7 0 0 0 62 7 16
2017 Financial management 65 17 9 0 4 4 0 86 5 21
2017 Information technology 54 31 8 0 4 0 4 88 4 26
2017 Policy 63 21 11 5 0 0 0 84 5 19
2017 Project management 73 24 2 0 2 0 0 96 2 51
2017 None of the above 59 22 3 11 5 0 0 81 16 35

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 17 0 32 0 0 0 68 32 10
2017 Communications or public affairs 62 27 7 4 0 0 0 90 4 29
2017 Science and technology 57 35 8 0 0 0 0 92 0 14
2017 Administration and operations 54 29 7 5 3 2 0 84 9 58
2017 Human resources 30 30 14 13 12 0 0 61 25 16
2017 Financial management 51 31 9 0 4 4 0 86 5 21
2017 Information technology 53 31 8 0 4 4 0 88 4 26
2017 Policy 58 26 11 6 0 0 0 84 6 19
2017 Project management 79 13 6 2 0 0 0 92 2 51
2017 None of the above 62 16 14 3 5 0 0 78 8 35

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 17 0 8 23 0 0 68 32 10
2017 Communications or public affairs 45 34 14 4 0 3 0 82 4 29
2017 Science and technology 51 35 7 0 8 0 0 86 8 14
2017 Administration and operations 52 25 12 5 5 0 0 77 11 58
2017 Human resources 30 36 20 0 13 0 0 67 13 16
2017 Financial management 33 49 0 14 4 0 0 82 18 21
2017 Information technology 50 27 11 4 4 0 4 80 8 26
2017 Policy 41 43 11 5 0 0 0 84 5 19
2017 Project management 64 24 4 8 0 0 0 88 8 51
2017 None of the above 62 13 0 16 8 0 0 75 25 35
2014 Communications or public affairs 46 38 11 0 4 0 0 85 4 26
2014 Science and technology 57 21 13 3 5 0 0 79 8 35
2014 Administration and operations 56 32 7 3 1 1 0 89 4 92
2014 Human resources 40 33 7 7 13 0 0 73 20 15
2014 Financial management 59 24 6 12 0 0 0 82 12 17
2014 Information management 70 10 10 0 10 0 0 80 10 10
2014 Information technology 66 26 0 0 4 4 0 96 4 25
2014 Evaluation 31 15 23 15 15 0 0 46 31 13
2014 Other services to the public 73 14 0 0 6 7 0 93 7 15
2014 None of the above 57 24 10 8 2 0 0 80 10 62
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 49 20 0 10 0 10 10 87 13 10
2017 Administration and operations 16 51 17 0 9 0 8 73 9 12
2017 Project management 30 39 15 0 0 8 8 82 0 13
2014 Science and technology 33 37 5 0 5 5 15 87 6 17
2014 Administration and operations 24 50 21 5 0 0 0 74 5 20
2014 None of the above 24 52 6 0 6 0 12 87 7 17

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 34 18 0 40 0 8 0 56 44 10
2017 Communications or public affairs 45 30 10 14 0 0 0 76 14 29
2017 Science and technology 36 29 20 0 8 7 0 70 8 14
2017 Administration and operations 29 31 13 17 7 3 0 61 25 58
2017 Human resources 6 37 18 32 6 0 0 44 38 16
2017 Financial management 24 31 31 13 0 0 0 55 13 21
2017 Information technology 27 43 19 4 4 4 0 73 8 26
2017 Policy 26 37 28 0 0 10 0 69 0 19
2017 Project management 35 39 14 8 0 4 0 77 8 51
2017 None of the above 31 31 13 5 8 11 0 70 15 35
2014 Communications or public affairs 19 58 11 8 0 4 0 80 8 26
2014 Science and technology 30 46 5 5 3 11 0 85 9 35
2014 Administration and operations 30 40 18 6 0 6 0 75 6 92
2014 Human resources 27 40 13 13 7 0 0 67 20 15
2014 Financial management 18 30 17 18 0 17 0 57 22 17
2014 Information management 20 60 0 0 0 20 0 100 0 10
2014 Information technology 47 22 11 4 11 4 0 73 16 25
2014 Evaluation 24 15 7 31 15 8 0 42 50 13
2014 Other services to the public 40 34 7 7 6 7 0 79 14 15
2014 None of the above 31 40 16 3 2 8 0 77 5 62

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 34 41 17 0 0 8 0 82 0 10
2017 Communications or public affairs 38 34 7 21 0 0 0 72 21 29
2017 Science and technology 21 43 7 22 0 7 0 69 23 14
2017 Administration and operations 24 20 30 12 12 2 0 45 25 58
2017 Human resources 6 18 30 39 6 0 0 24 45 16
2017 Financial management 15 32 40 9 4 0 0 47 13 21
2017 Information technology 19 47 15 15 4 0 0 66 19 26
2017 Policy 10 47 27 11 6 0 0 57 17 19
2017 Project management 31 30 14 24 0 2 0 62 25 51
2017 None of the above 23 34 14 16 14 0 0 57 30 35
2014 Communications or public affairs 16 54 19 8 4 0 0 69 11 26
2014 Science and technology 36 43 3 11 5 3 0 81 16 35
2014 Administration and operations 25 39 15 12 6 3 0 66 18 92
2014 Human resources 20 53 7 7 13 0 0 73 20 15
2014 Financial management 12 46 12 24 0 6 0 62 26 17
2014 Information management 30 60 0 0 0 10 0 100 0 10
2014 Information technology 44 22 15 7 8 4 0 69 16 25
2014 Evaluation 16 30 15 31 8 0 0 46 38 13
2014 Other services to the public 40 27 7 13 13 0 0 67 26 15
2014 None of the above 26 40 23 3 5 3 0 68 8 62

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 49 0 17 0 8 0 82 18 10
2017 Communications or public affairs 24 41 7 21 7 0 0 65 28 29
2017 Science and technology 21 14 28 36 0 0 0 35 36 14
2017 Administration and operations 22 12 22 27 14 3 0 35 42 58
2017 Human resources 6 18 38 26 12 0 0 24 38 16
2017 Financial management 15 18 45 18 4 0 0 33 22 21
2017 Information technology 23 27 27 12 8 4 0 52 20 26
2017 Policy 16 25 32 22 6 0 0 41 28 19
2017 Project management 23 23 22 24 6 2 0 47 31 51
2017 None of the above 13 32 6 25 16 8 0 49 44 35
2014 Communications or public affairs 8 50 31 11 0 0 0 58 11 26
2014 Science and technology 28 40 13 8 5 5 0 72 14 35
2014 Administration and operations 17 43 21 12 5 2 0 61 18 92
2014 Human resources 13 47 26 7 7 0 0 60 13 15
2014 Financial management 0 64 6 24 0 6 0 69 25 17
2014 Information management 20 30 20 10 0 20 0 63 13 10
2014 Information technology 40 22 19 7 4 8 0 68 12 25
2014 Evaluation 8 31 23 23 15 0 0 39 38 13
2014 Other services to the public 26 33 21 13 6 0 0 60 20 15
2014 None of the above 13 37 28 16 5 2 0 51 21 62

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 18 32 8 0 8 8 52 10 10
2017 Communications or public affairs 35 37 7 14 7 0 0 72 21 29
2017 Science and technology 21 21 22 8 15 14 0 49 26 14
2017 Administration and operations 25 26 20 19 5 5 0 54 25 58
2017 Human resources 6 12 32 26 18 6 0 19 47 16
2017 Financial management 15 32 31 18 4 0 0 47 22 21
2017 Information technology 31 33 20 8 8 0 0 64 16 25
2017 Policy 21 16 32 27 0 5 0 38 28 19
2017 Project management 12 37 20 22 6 4 0 50 29 51
2017 None of the above 24 16 27 13 16 3 0 41 30 35
2014 Communications or public affairs 23 46 23 8 0 0 0 69 8 26
2014 Science and technology 42 24 13 5 6 11 0 73 12 35
2014 Administration and operations 17 32 27 11 4 8 0 54 17 92
2014 Human resources 20 40 13 20 7 0 0 60 27 15
2014 Financial management 12 40 12 12 12 12 0 59 27 17
2014 Information management 40 40 10 10 0 0 0 80 10 10
2014 Information technology 32 38 4 15 4 8 0 76 20 25
2014 Evaluation 8 38 15 15 15 8 0 50 33 13
2014 Other services to the public 20 40 14 26 0 0 0 60 26 15
2014 None of the above 21 34 19 8 10 8 0 60 19 62

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 43 0 17 0 32 0 75 25 10
2017 Communications or public affairs 25 32 7 25 7 3 0 59 34 28
2017 Science and technology 0 43 14 43 0 0 0 43 43 14
2017 Administration and operations 19 27 18 26 8 2 0 47 35 58
2017 Human resources 0 19 38 31 12 0 0 19 43 16
2017 Financial management 15 19 31 26 9 0 0 34 35 21
2017 Information technology 23 36 16 12 12 0 0 60 24 25
2017 Policy 10 26 22 43 0 0 0 36 43 19
2017 Project management 11 33 34 14 8 0 0 44 22 51
2017 None of the above 19 11 19 35 11 6 0 31 48 35
2014 Communications or public affairs 16 46 4 34 0 0 0 62 34 26
2014 Science and technology 25 43 16 10 6 0 0 68 16 35
2014 Administration and operations 18 42 16 13 7 3 0 63 20 92
2014 Human resources 7 46 26 7 13 0 0 53 20 15
2014 Financial management 6 23 30 30 6 6 0 31 38 17
2014 Information management 20 30 20 10 10 10 0 56 22 10
2014 Information technology 32 34 15 11 8 0 0 67 19 25
2014 Evaluation 16 15 15 30 23 0 0 31 53 13
2014 Other services to the public 26 27 7 34 6 0 0 53 40 15
2014 None of the above 6 60 10 16 5 3 0 68 22 62
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 43 32 0 0 0 0 68 0 10
2017 Communications or public affairs 38 37 3 14 7 0 0 76 21 29
2017 Science and technology 14 29 28 22 8 0 0 43 29 14
2017 Administration and operations 26 36 12 21 2 3 0 64 24 57
2017 Human resources 6 24 19 44 6 0 0 30 50 16
2017 Financial management 20 41 13 17 9 0 0 61 26 21
2017 Information technology 23 46 16 11 4 0 0 69 15 26
2017 Policy 16 22 28 29 6 0 0 38 35 18
2017 Project management 21 51 20 8 0 0 0 72 8 51
2017 None of the above 25 33 37 5 0 0 0 57 5 35
2014 Communications or public affairs 35 38 11 8 4 0 4 76 12 26
2014 Science and technology 41 38 8 8 5 0 0 79 13 35
2014 Administration and operations 26 48 12 12 2 0 0 74 14 92
2014 Human resources 14 46 26 7 7 0 0 60 13 15
2014 Financial management 17 47 11 18 6 0 0 64 24 17
2014 Information management 30 50 10 10 0 0 0 80 10 10
2014 Information technology 47 41 8 0 4 0 0 89 4 25
2014 Evaluation 23 46 8 23 0 0 0 69 23 13
2014 Other services to the public 20 40 27 13 0 0 0 59 13 15
2014 None of the above 24 50 16 10 0 0 0 74 10 62

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 75 8 0 0 0 0 92 0 10
2017 Communications or public affairs 52 27 11 3 0 7 0 85 4 29
2017 Science and technology 58 21 14 0 0 7 0 85 0 14
2017 Administration and operations 42 43 14 2 0 0 0 85 2 57
2017 Human resources 18 57 12 6 0 6 0 81 6 16
2017 Financial management 34 44 9 4 4 5 0 82 9 21
2017 Information technology 42 35 11 8 0 4 0 80 8 26
2017 Policy 38 57 6 0 0 0 0 94 0 18
2017 Project management 53 43 2 0 0 2 0 98 0 51
2017 None of the above 57 27 11 3 0 3 0 86 3 35
2014 Communications or public affairs 54 42 4 0 0 0 0 96 0 26
2014 Science and technology 52 38 8 0 0 3 0 92 0 35
2014 Administration and operations 45 42 7 4 0 2 0 89 4 92
2014 Human resources 40 47 7 0 7 0 0 87 7 15
2014 Financial management 29 30 17 6 0 18 0 72 7 17
2014 Information management 30 60 10 0 0 0 0 90 0 10
2014 Information technology 51 26 11 11 0 0 0 77 11 25
2014 Evaluation 38 31 8 8 8 8 0 75 17 13
2014 Other services to the public 66 27 0 7 0 0 0 93 7 15
2014 None of the above 41 41 8 5 0 3 2 86 5 62

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 57 0 0 0 0 0 100 0 10
2017 Communications or public affairs 45 35 3 17 0 0 0 80 17 29
2017 Science and technology 43 29 21 7 0 0 0 72 7 14
2017 Administration and operations 30 46 7 12 5 0 0 76 17 57
2017 Human resources 18 57 18 0 6 0 0 76 6 16
2017 Financial management 34 36 17 0 4 9 0 76 5 21
2017 Information technology 42 27 20 4 8 0 0 69 11 26
2017 Policy 28 39 18 11 0 5 0 70 11 18
2017 Project management 33 55 6 4 0 2 0 90 4 51
2017 None of the above 36 38 8 5 5 5 3 80 12 35
2014 Communications or public affairs 38 34 12 8 4 4 0 76 12 26
2014 Science and technology 42 32 21 3 3 0 0 73 6 35
2014 Administration and operations 29 43 14 4 2 8 0 78 7 92
2014 Human resources 27 47 7 13 7 0 0 74 20 15
2014 Financial management 24 41 17 6 6 6 0 69 13 17
2014 Information management 30 40 20 10 0 0 0 70 10 10
2014 Information technology 42 30 13 4 4 7 0 77 8 25
2014 Evaluation 38 15 0 38 8 0 0 54 46 13
2014 Other services to the public 53 21 13 13 0 0 0 74 13 15
2014 None of the above 40 26 16 10 5 2 2 68 15 62

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 17 25 23 0 0 0 51 23 10
2017 Communications or public affairs 21 51 4 14 0 10 0 80 16 29
2017 Science and technology 37 22 20 14 0 7 0 63 15 14
2017 Administration and operations 23 47 15 12 4 0 0 69 15 57
2017 Human resources 18 51 18 12 0 0 0 70 12 16
2017 Financial management 29 30 22 5 4 9 0 65 10 21
2017 Information technology 27 27 31 4 4 4 4 58 8 26
2017 Policy 33 11 39 6 11 0 0 44 17 18
2017 Project management 20 46 23 6 2 2 0 68 8 50
2017 None of the above 23 36 17 11 3 11 0 66 15 35
2014 Communications or public affairs 23 34 15 16 8 4 0 60 24 26
2014 Science and technology 42 34 11 0 6 8 0 83 6 35
2014 Administration and operations 20 34 26 10 2 6 1 59 13 92
2014 Human resources 21 27 13 19 7 7 7 55 30 15
2014 Financial management 0 41 30 6 6 11 6 49 14 17
2014 Information management 0 40 30 10 0 10 10 50 13 10
2014 Information technology 19 40 26 7 4 4 0 61 12 25
2014 Evaluation 24 23 7 15 23 8 0 50 42 13
2014 Other services to the public 33 27 20 13 7 0 0 60 20 15
2014 None of the above 27 29 18 11 3 11 0 63 16 62

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 49 8 8 0 8 0 82 9 10
2017 Communications or public affairs 21 24 17 14 10 14 0 51 29 29
2017 Science and technology 15 43 14 0 8 14 7 73 10 14
2017 Administration and operations 8 25 21 17 19 3 7 37 40 57
2017 Human resources 19 0 39 12 18 6 6 21 35 16
2017 Financial management 25 9 27 4 9 23 4 46 18 21
2017 Information technology 23 19 31 8 11 8 0 46 21 26
2017 Policy 11 17 23 23 21 5 0 29 47 18
2017 Project management 12 25 23 10 4 18 8 50 18 51
2017 None of the above 16 17 19 11 19 16 3 40 36 35
2014 Communications or public affairs 15 15 11 23 12 23 0 40 45 26
2014 Science and technology 25 16 10 8 8 24 9 61 24 35
2014 Administration and operations 11 20 20 19 16 11 4 36 41 92
2014 Human resources 20 20 7 7 34 13 0 46 46 15
2014 Financial management 6 17 12 6 18 23 17 39 41 17
2014 Information management 20 40 10 0 10 10 10 75 13 10
2014 Information technology 40 11 15 15 15 0 4 53 31 25
2014 Evaluation 16 8 23 15 15 15 8 30 40 13
2014 Other services to the public 7 40 14 7 33 0 0 46 40 15
2014 None of the above 14 21 15 20 15 14 2 42 41 62

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 66 25 8 0 0 0 0 92 0 10
2017 Communications or public affairs 62 7 3 17 11 0 0 69 28 29
2017 Science and technology 51 29 0 20 0 0 0 80 20 14
2017 Administration and operations 54 27 11 3 3 0 2 82 7 58
2017 Human resources 31 44 13 12 0 0 0 75 12 16
2017 Financial management 51 30 14 4 0 0 0 81 4 21
2017 Information technology 65 15 15 4 0 0 0 81 4 26
2017 Policy 42 31 11 6 11 0 0 73 16 19
2017 Project management 75 15 8 2 0 0 0 90 2 51
2017 None of the above 50 25 11 3 5 3 3 79 8 35
2014 Communications or public affairs 50 19 15 15 0 0 0 70 15 26
2014 Science and technology 73 9 8 8 3 0 0 81 11 35
2014 Administration and operations 61 25 4 8 2 0 0 86 10 92
2014 Human resources 33 47 0 13 7 0 0 80 20 15
2014 Financial management 47 35 17 0 0 0 0 83 0 17
2014 Information management 60 40 0 0 0 0 0 100 0 10
2014 Information technology 63 15 11 4 7 0 0 78 11 25
2014 Evaluation 62 15 0 0 15 0 8 83 17 13
2014 Other services to the public 87 7 0 6 0 0 0 94 6 15
2014 None of the above 58 18 15 5 3 2 0 77 8 62

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 83 17 0 0 0 0 0 100 0 10
2017 Communications or public affairs 65 21 7 4 0 3 0 89 4 29
2017 Science and technology 57 43 0 0 0 0 0 100 0 14
2017 Administration and operations 54 36 0 7 2 0 2 91 9 58
2017 Human resources 50 38 6 6 0 0 0 88 6 16
2017 Financial management 65 31 4 0 0 0 0 96 0 21
2017 Information technology 62 27 0 4 0 8 0 96 4 26
2017 Policy 52 37 5 6 0 0 0 89 6 19
2017 Project management 79 13 6 2 0 0 0 92 2 51
2017 None of the above 56 27 5 6 0 0 6 88 6 35
2014 Communications or public affairs 70 19 11 0 0 0 0 89 0 26
2014 Science and technology 84 11 3 3 0 0 0 95 3 35
2014 Administration and operations 71 23 2 3 0 0 0 95 3 91
2014 Human resources 60 33 0 7 0 0 0 93 7 15
2014 Financial management 71 29 0 0 0 0 0 100 0 17
2014 Information management 70 30 0 0 0 0 0 100 0 10
2014 Information technology 74 15 8 0 0 4 0 92 0 25
2014 Evaluation 92 0 8 0 0 0 0 92 0 13
2014 Other services to the public 93 7 0 0 0 0 0 100 0 15
2014 None of the above 74 18 3 2 0 2 2 95 2 62

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 17 8 17 23 0 0 51 40 10
2017 Communications or public affairs 47 38 11 4 0 0 0 85 4 28
2017 Science and technology 29 29 14 14 8 7 0 62 23 14
2017 Administration and operations 15 34 17 20 10 3 0 51 31 58
2017 Human resources 12 44 19 25 0 0 0 56 25 16
2017 Financial management 47 18 22 4 9 0 0 65 13 21
2017 Information technology 23 47 8 19 4 0 0 70 23 26
2017 Policy 16 21 31 21 11 0 0 37 32 19
2017 Project management 12 42 16 24 4 2 0 54 29 50
2017 None of the above 32 14 16 22 14 3 0 48 36 35
2014 Communications or public affairs 27 46 8 11 8 0 0 74 19 26
2014 Science and technology 33 43 10 5 3 5 0 81 8 35
2014 Administration and operations 26 33 23 6 10 3 0 61 16 92
2014 Human resources 13 60 20 7 0 0 0 73 7 15
2014 Financial management 41 47 0 6 0 6 0 94 6 17
2014 Information management 40 50 0 10 0 0 0 90 10 10
2014 Information technology 39 38 7 4 8 4 0 80 12 25
2014 Evaluation 15 47 15 15 8 0 0 62 23 13
2014 Other services to the public 40 33 7 13 6 0 0 74 20 15
2014 None of the above 21 36 14 23 7 0 0 56 29 62

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 8 25 8 23 0 0 43 32 10
2017 Communications or public affairs 31 24 7 17 18 0 3 57 36 29
2017 Science and technology 22 28 15 28 7 0 0 50 35 14
2017 Administration and operations 10 32 17 20 14 7 0 45 37 58
2017 Human resources 6 24 19 24 13 6 7 35 43 16
2017 Financial management 34 17 27 17 4 0 0 51 22 21
2017 Information technology 27 35 11 8 19 0 0 62 26 26
2017 Policy 20 32 11 21 16 0 0 52 37 19
2017 Project management 13 43 14 22 8 0 0 56 30 51
2017 None of the above 32 17 6 22 23 0 0 49 45 35
2014 Communications or public affairs 12 27 27 27 8 0 0 39 34 26
2014 Science and technology 14 26 11 24 6 11 8 50 37 35
2014 Administration and operations 10 28 22 16 18 2 3 41 36 92
2014 Human resources 0 13 21 33 20 7 6 15 61 15
2014 Financial management 11 36 23 24 6 0 0 47 30 17
2014 Information management 30 10 40 10 10 0 0 40 20 10
2014 Information technology 22 40 4 11 11 8 4 70 25 25
2014 Evaluation 15 23 8 15 39 0 0 38 54 13
2014 Other services to the public 26 34 0 13 20 0 7 64 36 15
2014 None of the above 11 19 16 32 20 0 2 31 53 62

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 25 8 8 23 0 0 60 32 10
2017 Communications or public affairs 35 38 10 10 0 7 0 78 11 29
2017 Science and technology 36 43 7 7 7 0 0 80 14 14
2017 Administration and operations 25 31 22 15 2 5 0 59 18 58
2017 Human resources 12 45 37 6 0 0 0 57 6 16
2017 Financial management 38 45 4 4 0 9 0 90 5 21
2017 Information technology 30 39 19 0 11 0 0 70 11 26
2017 Policy 21 52 22 6 0 0 0 73 6 19
2017 Project management 20 51 20 8 2 0 0 71 10 51
2017 None of the above 34 33 16 5 5 6 0 72 11 35

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 57 0 0 0 0 0 100 0 10
2017 Communications or public affairs 48 38 7 7 0 0 0 86 7 29
2017 Science and technology 50 22 7 14 7 0 0 72 21 14
2017 Administration and operations 40 41 13 2 2 2 0 83 3 58
2017 Human resources 12 51 24 13 0 0 0 63 13 16
2017 Financial management 38 43 9 5 0 5 0 86 5 21
2017 Information technology 50 38 4 0 4 4 0 92 4 26
2017 Policy 32 26 16 5 6 16 0 69 12 19
2017 Project management 47 33 16 0 0 4 0 84 0 51
2017 None of the above 46 35 14 0 3 3 0 83 3 35
2014 Communications or public affairs 43 42 11 4 0 0 0 85 4 26
2014 Science and technology 57 24 8 0 0 11 0 91 0 35
2014 Administration and operations 47 24 17 3 0 8 0 78 4 92
2014 Human resources 46 47 7 0 0 0 0 93 0 15
2014 Financial management 47 36 17 0 0 0 0 83 0 17
2014 Information management 60 30 10 0 0 0 0 90 0 10
2014 Information technology 70 23 7 0 0 0 0 93 0 25
2014 Evaluation 39 8 15 8 0 30 0 67 11 13
2014 Other services to the public 46 34 7 13 0 0 0 80 13 15
2014 None of the above 37 42 13 2 2 5 0 83 3 62

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 34 23 0 0 0 0 77 0 10
2017 Communications or public affairs 48 37 0 14 0 0 0 86 14 29
2017 Science and technology 35 45 20 0 0 0 0 80 0 14
2017 Administration and operations 37 48 10 0 3 2 0 86 4 58
2017 Human resources 25 31 31 6 6 0 0 57 12 16
2017 Financial management 38 49 0 4 4 5 0 91 9 21
2017 Information technology 54 38 4 0 4 0 0 92 4 26
2017 Policy 32 47 17 0 0 5 0 83 0 19
2017 Project management 45 45 8 0 0 2 0 92 0 51
2017 None of the above 54 27 3 8 3 6 0 86 12 35
2014 Communications or public affairs 31 54 15 0 0 0 0 85 0 26
2014 Science and technology 49 37 5 3 3 3 0 89 6 35
2014 Administration and operations 41 40 17 2 0 0 0 81 2 92
2014 Human resources 40 40 13 0 7 0 0 80 7 15
2014 Financial management 41 30 12 6 0 11 0 80 7 17
2014 Information management 60 30 0 10 0 0 0 90 10 10
2014 Information technology 66 26 0 0 4 4 0 96 4 25
2014 Evaluation 47 23 8 8 0 15 0 82 9 13
2014 Other services to the public 67 20 7 7 0 0 0 87 7 15
2014 None of the above 55 34 5 0 3 3 0 92 3 62

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 17 8 23 0 0 0 68 23 10
2017 Communications or public affairs 62 31 4 3 0 0 0 93 3 29
2017 Science and technology 49 30 21 0 0 0 0 79 0 14
2017 Administration and operations 38 43 10 5 4 0 0 81 9 57
2017 Human resources 32 36 25 7 0 0 0 68 7 16
2017 Financial management 48 48 0 4 0 0 0 96 4 21
2017 Information technology 50 31 11 4 4 0 0 81 8 26
2017 Policy 31 63 6 0 0 0 0 94 0 19
2017 Project management 50 45 2 2 0 0 0 96 2 51
2017 None of the above 61 20 6 8 3 3 0 83 11 35
2014 Communications or public affairs 58 38 4 0 0 0 0 96 0 26
2014 Science and technology 47 40 11 3 0 0 0 87 3 35
2014 Administration and operations 47 44 9 0 0 0 0 91 0 92
2014 Human resources 47 40 7 0 7 0 0 87 7 15
2014 Financial management 53 41 6 0 0 0 0 94 0 17
2014 Information management 70 20 0 10 0 0 0 90 10 10
2014 Information technology 66 26 4 4 0 0 0 92 4 25
2014 Evaluation 54 23 8 8 8 0 0 77 15 13
2014 Other services to the public 66 21 6 7 0 0 0 87 7 15
2014 None of the above 61 32 3 0 3 0 0 93 3 62

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 25 0 32 0 0 0 68 32 10
2017 Communications or public affairs 66 21 10 3 0 0 0 86 3 29
2017 Science and technology 42 14 30 14 0 0 0 56 14 14
2017 Administration and operations 27 34 20 5 12 0 2 62 18 58
2017 Human resources 18 18 37 20 6 0 0 36 26 16
2017 Financial management 37 32 17 4 9 0 0 70 13 21
2017 Information technology 30 35 27 4 4 0 0 65 8 26
2017 Policy 31 31 32 6 0 0 0 62 6 19
2017 Project management 27 43 20 10 0 0 0 69 10 51
2017 None of the above 34 42 3 8 13 0 0 76 21 35
2014 Communications or public affairs 50 38 11 0 0 0 0 89 0 26
2014 Science and technology 52 32 8 5 3 0 0 84 8 35
2014 Administration and operations 41 38 16 3 1 0 0 79 4 92
2014 Human resources 47 47 0 0 7 0 0 93 7 15
2014 Financial management 41 30 30 0 0 0 0 70 0 17
2014 Information management 70 20 0 0 10 0 0 90 10 10
2014 Information technology 59 26 0 4 4 8 0 92 8 25
2014 Evaluation 47 15 23 0 15 0 0 62 15 13
2014 Other services to the public 60 7 21 7 6 0 0 66 13 15
2014 None of the above 38 39 11 3 7 2 0 78 10 62

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 25 8 0 23 0 0 68 23 10
2017 Communications or public affairs 58 24 14 3 0 0 0 83 3 29
2017 Science and technology 29 35 30 7 0 0 0 63 7 14
2017 Administration and operations 28 38 17 7 11 0 0 65 18 57
2017 Human resources 18 18 44 19 0 0 0 36 19 16
2017 Financial management 37 28 17 13 4 0 0 65 17 21
2017 Information technology 26 47 19 4 4 0 0 73 8 26
2017 Policy 31 31 27 11 0 0 0 62 11 19
2017 Project management 22 49 17 13 0 0 0 71 13 50
2017 None of the above 34 42 6 11 8 0 0 76 19 35
2014 Communications or public affairs 46 34 15 4 0 0 0 81 4 26
2014 Science and technology 47 34 5 11 3 0 0 82 13 35
2014 Administration and operations 39 40 18 3 0 0 0 79 3 92
2014 Human resources 47 47 7 0 0 0 0 93 0 15
2014 Financial management 41 35 18 6 0 0 0 76 6 17
2014 Information management 60 30 0 0 10 0 0 90 10 10
2014 Information technology 57 27 4 12 0 0 0 84 12 24
2014 Evaluation 39 30 8 8 15 0 0 69 23 13
2014 Other services to the public 60 21 7 7 6 0 0 80 13 15
2014 None of the above 35 44 10 7 3 2 0 80 10 62

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 8 17 8 23 0 0 51 32 10
2017 Communications or public affairs 46 29 3 15 0 7 0 81 16 28
2017 Science and technology 21 42 22 7 8 0 0 63 14 14
2017 Administration and operations 26 25 15 15 16 3 0 52 32 58
2017 Human resources 12 24 32 19 12 0 0 36 31 16
2017 Financial management 37 19 22 17 4 0 0 56 22 21
2017 Information technology 19 39 31 4 8 0 0 58 11 26
2017 Policy 31 21 27 21 0 0 0 52 21 19
2017 Project management 27 27 25 18 2 0 0 54 20 51
2017 None of the above 37 16 33 8 5 0 0 54 14 35
2014 Communications or public affairs 35 34 15 8 8 0 0 69 16 26
2014 Science and technology 41 21 19 10 3 3 3 66 14 35
2014 Administration and operations 32 34 20 9 3 2 0 68 12 92
2014 Human resources 33 47 13 0 7 0 0 80 7 15
2014 Financial management 41 36 6 12 0 6 0 81 13 17
2014 Information management 70 0 20 0 10 0 0 70 10 10
2014 Information technology 59 19 7 4 4 8 0 84 8 25
2014 Evaluation 31 23 30 0 15 0 0 54 15 13
2014 Other services to the public 40 40 0 14 6 0 0 80 20 15
2014 None of the above 40 26 16 7 5 6 0 70 12 62
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Client contact centre 49 17 35 10
2017 Communications or public affairs 14 55 31 29
2017 Science and technology 15 35 49 14
2017 Administration and operations 35 25 40 58
2017 Human resources 51 12 36 16
2017 Financial management 14 42 44 21
2017 Information technology 19 23 58 26
2017 Policy 20 16 64 19
2017 Project management 28 32 40 50
2017 None of the above 19 32 49 35
2014 Communications or public affairs 31 31 38 26
2014 Science and technology 30 31 40 35
2014 Administration and operations 26 38 36 92
2014 Human resources 46 27 26 15
2014 Financial management 35 29 36 17
2014 Information management 20 70 10 10
2014 Information technology 11 53 36 25
2014 Evaluation 23 46 31 13
2014 Other services to the public 34 39 27 15
2014 None of the above 36 36 29 62

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Administration and operations 5 44 51 0 0 0 19
2017 Project management 7 29 57 0 7 0 14
2014 Science and technology 0 27 55 18 9999 0 10
2014 Administration and operations 12 54 25 0 9999 8 24
2014 None of the above 0 45 41 4 9999 9 22
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Communications or public affairs 17 83 29
2017 Administration and operations 16 84 58
2017 Project management 14 86 50
2017 None of the above 25 75 34
2014 Communications or public affairs 23 77 26
2014 Science and technology 13 87 35
2014 Administration and operations 20 80 91
2014 None of the above 16 84 62

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 18 8 17 0 32 8 58 28 10
2017 Communications or public affairs 17 27 10 7 0 34 4 72 11 29
2017 Science and technology 20 23 7 0 14 29 7 67 22 14
2017 Administration and operations 17 26 15 2 5 22 14 66 11 58
2017 Human resources 18 32 38 0 0 12 0 57 0 16
2017 Financial management 17 13 5 4 4 48 9 69 20 21
2017 Information technology 27 8 15 0 0 23 27 70 0 26
2017 Policy 5 27 22 0 0 31 16 59 0 19
2017 Project management 12 15 18 4 0 39 12 56 8 51
2017 None of the above 8 6 19 3 19 27 19 25 41 35
2014 Communications or public affairs 12 11 23 8 4 43 0 40 20 26
2014 Science and technology 25 11 5 5 3 43 8 73 16 35
2014 Administration and operations 12 21 17 11 3 27 9 51 22 92
2014 Human resources 7 47 7 7 7 26 0 73 18 15
2014 Financial management 6 0 24 0 6 41 24 17 17 17
2014 Information management 10 30 10 10 0 20 20 67 17 10
2014 Information technology 19 7 19 11 0 32 11 47 20 25
2014 Evaluation 8 8 15 0 8 46 15 41 20 13
2014 Other services to the public 13 21 26 7 13 20 0 42 25 15
2014 None of the above 13 13 24 5 8 35 2 41 21 62

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 25 32 8 0 0 0 60 8 10
2017 Communications or public affairs 34 42 7 7 0 10 0 84 8 29
2017 Science and technology 43 21 14 0 14 7 0 69 15 14
2017 Administration and operations 34 41 12 7 2 3 2 78 9 58
2017 Human resources 18 50 25 6 0 0 0 68 6 16
2017 Financial management 38 22 18 0 4 18 0 73 5 21
2017 Information technology 36 32 16 0 0 16 0 81 0 25
2017 Policy 16 37 33 0 0 15 0 62 0 19
2017 Project management 25 35 22 2 0 16 0 72 2 51
2017 None of the above 26 25 27 6 8 6 3 56 15 35
2014 Communications or public affairs 35 31 19 0 0 15 0 78 0 26
2014 Science and technology 33 32 10 0 3 21 0 83 3 35
2014 Administration and operations 24 43 23 2 0 6 2 72 2 92
2014 Human resources 13 74 0 13 0 0 0 87 13 15
2014 Financial management 24 18 23 12 0 17 6 54 15 17
2014 Information management 50 0 10 10 0 20 10 71 14 10
2014 Information technology 34 11 39 4 4 8 0 49 8 25
2014 Evaluation 15 38 15 8 8 15 0 64 18 13
2014 Other services to the public 40 14 26 20 0 0 0 54 20 15
2014 None of the above 29 34 10 5 7 16 0 75 14 62
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 26 8 0 0 8 25 87 0 10
2017 Communications or public affairs 7 7 14 3 7 3 58 37 27 28
2017 Science and technology 14 8 14 7 0 0 57 52 16 14
2017 Administration and operations 12 22 10 5 0 5 46 69 10 58
2017 Human resources 30 12 0 0 0 0 57 100 0 16
2017 Financial management 25 13 0 5 0 0 57 89 11 21
2017 Information technology 19 15 8 4 0 0 55 75 8 26
2017 Policy 0 5 5 6 5 5 74 24 51 19
2017 Project management 0 25 10 6 0 6 54 61 14 51
2017 None of the above 8 17 3 11 10 3 48 51 43 35
2014 Communications or public affairs 4 20 19 0 4 0 54 51 8 26
2014 Science and technology 8 13 8 3 3 3 63 61 15 35
2014 Administration and operations 9 19 13 2 3 2 51 60 12 92
2014 Human resources 6 27 7 0 0 0 60 83 0 15
2014 Financial management 6 17 17 0 0 6 53 57 0 17
2014 Information management 10 30 0 0 0 0 60 100 0 10
2014 Information technology 4 25 4 4 0 15 48 79 11 25
2014 Evaluation 7 23 8 8 0 0 54 66 17 13
2014 Other services to the public 6 7 20 0 0 7 60 40 0 15
2014 None of the above 10 16 10 7 2 0 56 59 18 62

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 8 18 0 0 8 65 32 0 10
2017 Communications or public affairs 0 3 14 3 0 10 69 17 17 28
2017 Science and technology 7 0 7 0 0 7 80 50 0 14
2017 Administration and operations 5 5 7 0 0 10 73 61 0 58
2017 Human resources 0 18 6 0 0 0 76 75 0 16
2017 Financial management 16 4 4 0 0 4 71 83 0 21
2017 Information technology 11 4 4 8 0 4 70 57 29 26
2017 Policy 0 0 6 0 0 5 89 0 0 18
2017 Project management 0 0 12 2 0 21 65 0 14 51
2017 None of the above 3 3 6 0 0 22 67 49 0 34
2014 Communications or public affairs 4 0 19 0 0 8 69 17 0 26
2014 Science and technology 3 0 8 0 0 16 73 25 0 35
2014 Administration and operations 2 4 10 0 0 12 72 40 0 92
2014 Human resources 0 7 7 0 0 0 87 50 0 15
2014 Financial management 0 0 0 0 0 17 83 0 0 17
2014 Information management 0 30 0 0 0 0 70 100 0 10
2014 Information technology 0 0 4 0 0 21 75 0 0 25
2014 Evaluation 0 8 0 0 0 8 85 100 0 13
2014 Other services to the public 0 7 6 0 0 7 80 52 0 15
2014 None of the above 3 7 13 3 0 8 66 38 13 62

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 8 8 23 0 17 25 45 40 10
2017 Communications or public affairs 10 11 7 3 0 10 58 67 11 28
2017 Science and technology 15 7 14 0 0 0 65 61 0 14
2017 Administration and operations 16 13 8 0 0 15 47 78 0 58
2017 Human resources 24 12 0 0 0 0 64 100 0 16
2017 Financial management 21 4 9 0 0 9 57 73 0 21
2017 Information technology 19 11 8 0 0 4 58 80 0 26
2017 Policy 0 16 0 0 0 10 74 100 0 19
2017 Project management 9 14 10 0 0 10 58 70 0 51
2017 None of the above 16 12 0 0 3 21 48 91 9 35
2014 Communications or public affairs 8 8 19 0 0 8 58 45 0 26
2014 Science and technology 5 8 6 0 0 13 68 71 0 35
2014 Administration and operations 14 15 5 1 0 10 54 82 3 92
2014 Human resources 13 26 0 0 0 0 60 100 0 15
2014 Financial management 6 18 6 0 0 17 53 81 0 17
2014 Information management 10 20 0 0 0 20 50 100 0 10
2014 Information technology 21 4 4 8 0 11 52 68 21 25
2014 Evaluation 8 15 8 0 0 15 54 75 0 13
2014 Other services to the public 13 7 13 0 0 7 60 60 0 15
2014 None of the above 11 8 11 2 3 8 56 54 14 62

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 32 8 0 0 17 25 85 0 10
2017 Communications or public affairs 10 11 7 3 0 10 58 67 11 28
2017 Science and technology 15 0 14 0 0 7 65 52 0 14
2017 Administration and operations 14 12 10 0 0 15 48 72 0 57
2017 Human resources 18 12 6 0 0 0 64 83 0 16
2017 Financial management 16 4 9 0 0 13 57 70 0 21
2017 Information technology 23 8 8 0 0 4 58 80 0 26
2017 Policy 0 11 6 0 0 11 73 64 0 18
2017 Project management 8 12 10 0 0 10 61 66 0 50
2017 None of the above 11 8 8 0 0 24 48 70 0 35
2014 Communications or public affairs 8 8 15 0 0 11 58 51 0 26
2014 Science and technology 8 8 6 0 0 11 68 74 0 35
2014 Administration and operations 15 13 8 1 0 10 53 77 3 92
2014 Human resources 0 33 0 0 0 0 67 100 0 15
2014 Financial management 6 6 17 0 0 17 53 40 0 17
2014 Information management 10 20 0 0 0 20 50 100 0 10
2014 Information technology 21 8 4 4 0 11 52 79 11 25
2014 Evaluation 0 15 15 0 8 8 54 39 20 13
2014 Other services to the public 13 7 13 0 0 7 60 60 0 15
2014 None of the above 11 11 11 2 3 6 55 58 13 62
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 0 100 10
2017 Science and technology 0 100 14
2017 Policy 0 100 18
2017 None of the above 16 84 35
2014 Communications or public affairs 0 100 26
2014 Other services to the public 0 100 15
2014 None of the above 8 92 62

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 0 17 0 0 32 34 51 0 10
2017 Communications or public affairs 17 3 17 3 0 49 10 50 8 29
2017 Science and technology 20 15 14 0 0 44 7 72 0 14
2017 Administration and operations 19 21 10 5 4 33 8 68 15 57
2017 Human resources 13 20 34 0 7 20 8 45 9 15
2017 Financial management 17 9 9 0 4 56 4 65 11 21
2017 Information technology 23 4 15 0 0 39 19 64 0 26
2017 Policy 5 16 11 0 0 47 21 66 0 19
2017 Project management 10 18 10 2 0 49 12 71 5 51
2017 None of the above 11 11 14 3 5 38 19 50 18 35
2014 Communications or public affairs 16 15 19 0 0 50 0 62 0 26
2014 Science and technology 22 11 5 0 0 51 11 87 0 35
2014 Administration and operations 10 12 24 1 0 42 11 47 2 92
2014 Human resources 13 27 13 7 0 40 0 66 11 15
2014 Financial management 6 18 12 6 0 47 12 57 14 17
2014 Information management 10 20 0 0 0 60 10 100 0 10
2014 Information technology 19 7 23 0 0 47 4 54 0 25
2014 Evaluation 8 0 0 0 0 62 31 100 0 13
2014 Other services to the public 6 14 20 6 0 54 0 44 14 15
2014 None of the above 11 11 19 0 3 47 8 50 7 62

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 49 17 0 0 0 8 82 0 10
2017 Communications or public affairs 45 27 7 0 0 21 0 91 0 29
2017 Science and technology 36 37 14 0 0 14 0 84 0 14
2017 Administration and operations 26 37 12 5 2 15 3 77 8 58
2017 Human resources 18 31 32 12 0 0 7 53 13 16
2017 Financial management 25 22 18 4 4 23 4 63 12 21
2017 Information technology 46 12 15 0 0 23 4 79 0 26
2017 Policy 16 31 22 6 0 26 0 63 7 19
2017 Project management 25 41 12 2 0 20 0 83 2 51
2017 None of the above 32 16 22 5 5 14 5 59 13 35
2014 Communications or public affairs 27 31 19 0 0 23 0 76 0 26
2014 Science and technology 39 21 8 0 0 29 3 88 0 35
2014 Administration and operations 20 35 15 1 0 23 5 77 2 92
2014 Human resources 19 61 7 13 0 0 0 80 13 15
2014 Financial management 18 23 18 6 0 35 0 64 9 17
2014 Information management 50 20 0 0 0 20 10 100 0 10
2014 Information technology 34 15 25 0 0 26 0 67 0 25
2014 Evaluation 15 30 0 8 0 31 15 86 14 13
2014 Other services to the public 36 15 14 0 0 29 7 78 0 14
2014 None of the above 32 27 11 2 2 24 2 80 4 62
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 68 32 0 0 0 0 0 100 0 10
2017 Communications or public affairs 59 20 3 3 4 0 10 88 8 29
2017 Science and technology 58 7 14 14 7 0 0 65 21 14
2017 Administration and operations 49 34 7 7 2 0 2 84 9 58
2017 Human resources 32 28 21 0 13 0 6 64 14 15
2017 Financial management 62 26 4 4 0 0 3 91 4 21
2017 Information technology 55 15 12 8 8 0 4 72 16 26
2017 Policy 47 37 11 0 5 0 0 84 5 19
2017 Project management 48 27 15 6 2 0 2 77 8 51
2017 None of the above 52 27 8 3 10 0 0 79 13 35

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 26 8 32 8 0 0 51 40 10
2017 Communications or public affairs 11 35 34 10 10 0 0 45 20 29
2017 Science and technology 14 35 15 7 29 0 0 49 36 14
2017 Administration and operations 12 34 22 17 15 0 0 46 32 58
2017 Human resources 6 12 24 33 25 0 0 18 57 16
2017 Financial management 21 26 19 8 27 0 0 47 34 21
2017 Information technology 15 38 15 28 4 0 0 53 32 26
2017 Policy 11 20 32 32 6 0 0 31 37 19
2017 Project management 10 17 31 18 24 0 0 27 41 51
2017 None of the above 21 15 28 22 14 0 0 37 36 35

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 34 26 8 0 32 0 0 60 32 10
2017 Communications or public affairs 18 24 27 27 3 0 0 42 31 29
2017 Science and technology 14 42 8 36 0 0 0 56 36 14
2017 Administration and operations 22 19 34 10 15 0 0 41 26 58
2017 Human resources 6 36 25 20 12 0 0 43 32 16
2017 Financial management 16 32 25 9 17 0 0 48 27 21
2017 Information technology 8 42 32 12 8 0 0 49 19 26
2017 Policy 5 31 26 38 0 0 0 36 38 19
2017 Project management 10 21 43 20 6 0 0 31 26 51
2017 None of the above 21 19 30 8 22 0 0 40 30 35

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 17 25 9 32 0 0 34 41 10
2017 Communications or public affairs 17 24 38 14 7 0 0 41 20 29
2017 Science and technology 0 50 29 7 14 0 0 50 21 14
2017 Administration and operations 20 27 20 18 15 0 0 47 33 58
2017 Human resources 6 12 25 32 24 0 0 18 56 16
2017 Financial management 34 23 12 9 22 0 0 57 31 21
2017 Information technology 11 31 27 27 4 0 0 42 31 26
2017 Policy 10 21 43 27 0 0 0 31 27 19
2017 Project management 12 18 25 19 26 0 0 29 45 51
2017 None of the above 24 11 33 8 24 0 0 35 32 35

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 74 18 8 0 0 0 0 92 0 10
2017 Communications or public affairs 38 38 17 3 3 0 0 76 7 29
2017 Science and technology 20 35 22 15 7 0 0 56 22 14
2017 Administration and operations 37 24 17 10 11 0 2 62 21 58
2017 Human resources 12 24 19 19 19 0 6 39 41 16
2017 Financial management 39 27 8 14 9 0 4 69 23 21
2017 Information technology 30 16 27 16 4 0 8 50 21 26
2017 Policy 21 26 32 11 6 5 0 49 17 19
2017 Project management 25 25 20 16 12 0 2 51 28 51
2017 None of the above 34 22 17 14 11 0 3 57 26 35

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 43 23 8 0 0 0 68 8 10
2017 Communications or public affairs 35 28 27 10 0 0 0 63 10 29
2017 Science and technology 14 28 14 37 7 0 0 42 44 14
2017 Administration and operations 24 26 21 18 12 0 0 50 30 57
2017 Human resources 12 12 39 25 12 0 0 24 37 16
2017 Financial management 38 26 18 0 17 0 0 65 17 21
2017 Information technology 38 31 20 4 8 0 0 69 12 26
2017 Policy 36 11 32 16 6 0 0 47 21 19
2017 Project management 27 25 21 8 18 0 0 52 26 51
2017 None of the above 30 19 25 20 6 0 0 49 26 34

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 8 8 32 0 0 0 60 32 10
2017 Communications or public affairs 41 10 38 10 0 0 0 52 10 29
2017 Science and technology 21 51 21 0 7 0 0 72 7 14
2017 Administration and operations 22 29 24 16 9 0 0 51 25 57
2017 Human resources 0 56 32 6 6 0 0 56 12 16
2017 Financial management 33 37 17 9 4 0 0 70 13 21
2017 Information technology 23 42 15 12 4 0 4 68 16 26
2017 Policy 20 37 32 11 0 0 0 57 11 19
2017 Project management 16 44 20 14 6 0 0 60 20 51
2017 None of the above 27 31 26 11 6 0 0 57 17 34

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 9 8 23 8 0 0 60 32 10
2017 Communications or public affairs 17 37 31 11 3 0 0 55 14 29
2017 Science and technology 8 41 29 15 7 0 0 48 22 14
2017 Administration and operations 8 27 19 23 23 0 0 36 46 57
2017 Human resources 12 25 18 26 18 0 0 37 44 16
2017 Financial management 8 48 14 13 17 0 0 56 30 21
2017 Information technology 15 34 28 16 8 0 0 49 23 26
2017 Policy 15 16 17 37 11 5 0 32 50 19
2017 Project management 12 13 24 35 16 0 0 25 51 51
2017 None of the above 5 33 19 31 11 0 0 39 42 34

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 18 8 0 23 0 0 68 23 10
2017 Communications or public affairs 37 20 25 14 4 0 0 58 17 29
2017 Science and technology 21 28 43 8 0 0 0 49 8 14
2017 Administration and operations 17 26 20 28 9 0 0 43 37 57
2017 Human resources 6 31 36 14 12 0 0 37 26 16
2017 Financial management 8 56 14 0 22 0 0 64 22 21
2017 Information technology 15 23 35 20 4 0 4 39 24 26
2017 Policy 15 31 27 27 0 0 0 46 27 19
2017 Project management 21 23 24 20 12 0 0 44 32 51
2017 None of the above 19 25 31 15 11 0 0 44 26 34

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 45 24 17 10 4 0 0 69 14 29
2017 Science and technology 50 35 8 0 7 0 0 85 7 14
2017 Administration and operations 24 37 22 10 7 0 0 60 17 57
2017 Human resources 37 31 13 12 6 0 0 68 18 16
2017 Financial management 26 43 14 9 9 0 0 69 17 21
2017 Information technology 30 39 23 4 4 0 0 69 8 26
2017 Policy 42 26 11 16 0 5 0 72 17 19
2017 Project management 30 29 19 8 12 0 2 60 20 51
2017 None of the above 39 23 14 14 10 0 0 62 24 34

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 83 17 0 0 0 0 0 100 0 10
2017 Communications or public affairs 58 24 11 0 4 0 3 85 4 29
2017 Science and technology 80 14 7 0 0 0 0 93 0 14
2017 Administration and operations 54 29 12 2 2 0 2 84 4 58
2017 Human resources 60 14 13 0 0 0 13 85 0 15
2017 Financial management 66 0 25 0 0 0 9 73 0 21
2017 Information technology 74 11 4 0 4 0 8 92 4 26
2017 Policy 52 38 5 6 0 0 0 89 6 19
2017 Project management 71 15 8 4 0 0 2 88 4 51
2017 None of the above 57 19 11 10 3 0 0 76 13 35

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 75 17 0 0 0 0 8 100 0 10
2017 Communications or public affairs 76 7 3 4 0 4 7 92 4 29
2017 Science and technology 64 29 0 8 0 0 0 92 8 14
2017 Administration and operations 72 17 3 2 4 0 2 91 6 58
2017 Human resources 61 19 13 0 0 0 6 86 0 16
2017 Financial management 71 9 0 12 0 0 9 87 13 21
2017 Information technology 77 4 8 0 4 0 8 88 4 26
2017 Policy 79 16 0 0 0 5 0 100 0 19
2017 Project management 84 8 4 2 0 0 2 94 2 51
2017 None of the above 73 3 8 6 11 0 0 75 16 35

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 49 8 0 0 0 8 91 0 10
2017 Communications or public affairs 52 20 17 7 3 0 0 72 10 29
2017 Science and technology 49 37 7 8 0 0 0 86 8 14
2017 Administration and operations 60 28 10 0 0 0 2 90 0 58
2017 Human resources 49 24 20 0 0 0 6 78 0 16
2017 Financial management 53 34 9 0 0 0 4 91 0 21
2017 Information technology 73 12 11 0 0 0 4 88 0 26
2017 Policy 58 42 0 0 0 0 0 100 0 19
2017 Project management 56 26 14 0 2 0 2 84 2 50
2017 None of the above 53 20 16 5 5 0 0 73 11 35

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 60 0 32 0 0 0 8 65 0 10
2017 Communications or public affairs 55 20 18 7 0 0 0 75 7 29
2017 Science and technology 50 35 8 8 0 0 0 85 8 14
2017 Administration and operations 54 34 3 2 5 0 2 89 7 58
2017 Human resources 36 19 25 6 7 0 6 59 14 16
2017 Financial management 48 23 16 4 9 0 0 71 13 21
2017 Information technology 65 15 4 4 4 0 8 88 8 26
2017 Policy 52 38 11 0 0 0 0 89 0 19
2017 Project management 67 18 8 2 4 0 0 86 6 50
2017 None of the above 61 11 11 8 8 0 0 73 16 35

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 59 9 0 0 0 0 32 100 0 10
2017 Communications or public affairs 58 11 7 0 0 0 23 90 0 29
2017 Science and technology 42 22 15 8 0 0 14 74 9 14
2017 Administration and operations 59 12 3 2 0 0 24 93 2 58
2017 Human resources 56 6 6 0 0 0 32 91 0 16
2017 Financial management 43 5 17 0 0 0 35 74 0 21
2017 Information technology 65 8 4 0 0 0 23 95 0 26
2017 Policy 57 16 6 0 0 0 21 93 0 19
2017 Project management 64 16 6 0 2 0 11 91 2 51
2017 None of the above 59 14 3 0 0 0 24 96 0 35

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 68 0 0 0 0 0 32 100 0 10
2017 Communications or public affairs 75 18 7 0 0 0 0 93 0 28
2017 Science and technology 79 21 0 0 0 0 0 100 0 14
2017 Administration and operations 73 16 7 0 2 0 3 91 2 58
2017 Human resources 88 6 0 0 0 0 6 100 0 16
2017 Financial management 62 17 12 0 0 0 9 87 0 21
2017 Information technology 77 8 8 0 0 0 8 92 0 26
2017 Policy 61 22 17 0 0 0 0 83 0 19
2017 Project management 64 18 10 4 0 0 4 85 4 50
2017 None of the above 73 3 8 3 0 0 14 87 3 35

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 60 8 0 23 0 0 8 75 25 10
2017 Communications or public affairs 70 17 3 7 0 0 3 90 7 29
2017 Science and technology 58 29 14 0 0 0 0 86 0 14
2017 Administration and operations 64 18 12 3 3 0 0 82 7 58
2017 Human resources 50 24 13 6 6 0 0 75 12 16
2017 Financial management 58 22 4 12 4 0 0 79 16 21
2017 Information technology 73 11 8 0 8 0 0 85 8 26
2017 Policy 57 38 0 0 5 0 0 95 5 19
2017 Project management 57 24 6 8 2 0 4 84 10 51
2017 None of the above 52 19 18 6 3 0 3 73 8 35

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 75 0 25 0 0 0 0 75 0 10
2017 Communications or public affairs 51 35 3 3 4 0 3 89 7 29
2017 Science and technology 79 7 14 0 0 0 0 86 0 14
2017 Administration and operations 49 31 12 7 2 0 0 80 8 58
2017 Human resources 50 31 12 0 6 0 0 82 6 16
2017 Financial management 74 9 9 4 0 0 4 86 5 21
2017 Information technology 62 27 8 0 4 0 0 89 4 26
2017 Policy 53 32 16 0 0 0 0 84 0 19
2017 Project management 44 29 17 4 2 0 4 76 6 51
2017 None of the above 70 16 6 3 3 0 3 89 5 35

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 25 18 40 0 0 0 42 40 10
2017 Communications or public affairs 10 34 35 21 0 0 0 45 21 29
2017 Science and technology 0 48 15 37 0 0 0 48 37 14
2017 Administration and operations 8 30 35 19 7 0 0 39 26 58
2017 Human resources 0 6 56 19 19 0 0 6 38 16
2017 Financial management 16 40 26 9 9 0 0 57 17 21
2017 Information technology 19 26 35 16 4 0 0 45 20 26
2017 Policy 0 26 48 27 0 0 0 26 27 19
2017 Project management 4 27 39 20 10 0 0 31 30 51
2017 None of the above 8 30 29 27 6 0 0 38 33 35

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 32 9 42 8 0 0 51 40 10
2017 Communications or public affairs 3 25 40 21 10 0 0 31 28 28
2017 Science and technology 7 45 21 7 20 0 0 27 52 14
2017 Administration and operations 10 25 29 30 5 0 0 35 36 58
2017 Human resources 25 38 31 0 6 0 0 6 63 16
2017 Financial management 9 23 18 45 5 0 0 50 32 20
2017 Information technology 8 16 42 19 15 0 0 34 24 26
2017 Policy 0 38 42 21 0 0 0 21 38 19
2017 Project management 8 22 37 25 8 0 0 33 30 51
2017 None of the above 14 27 22 29 8 0 0 37 41 35

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 66 25 8 0 0 0 0 92 0 10
2017 Communications or public affairs 59 34 0 0 3 3 0 97 3 29
2017 Science and technology 52 21 14 14 0 0 0 73 14 14
2017 Administration and operations 46 42 10 0 2 0 0 88 2 58
2017 Human resources 32 49 12 7 0 0 0 81 7 16
2017 Financial management 59 28 9 0 5 0 0 86 5 20
2017 Information technology 50 47 4 0 0 0 0 96 0 26
2017 Policy 27 52 22 0 0 0 0 78 0 19
2017 Project management 52 36 4 4 2 2 0 90 6 50
2017 None of the above 46 30 24 0 0 0 0 76 0 35

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 17 8 25 23 0 0 43 49 10
2017 Communications or public affairs 28 40 17 11 0 3 0 71 11 29
2017 Science and technology 21 43 15 7 14 0 0 64 21 14
2017 Administration and operations 15 29 13 17 24 2 0 45 42 58
2017 Human resources 0 31 31 19 18 0 0 31 38 16
2017 Financial management 30 39 4 9 13 4 0 72 23 21
2017 Information technology 38 27 20 12 4 0 0 65 15 26
2017 Policy 16 52 11 17 0 5 0 71 18 19
2017 Project management 19 30 10 26 12 2 0 51 39 51
2017 None of the above 21 34 19 14 13 0 0 54 27 35
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Administration and operations 17 83 58
2017 Financial management 0 100 21
2017 Policy 27 73 19
2017 Project management 10 90 51
2017 None of the above 29 71 35
2014 Science and technology 24 76 35
2014 Administration and operations 15 85 92
2014 Information management 0 100 10
2014 None of the above 14 86 62

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Administration and operations 80 20 10
2014 Administration and operations 78 22 14
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 60 8 23 0 0 0 8 65 35 10
2017 Communications or public affairs 75 10 0 11 4 0 0 75 25 29
2017 Science and technology 35 44 14 0 7 0 0 35 65 14
2017 Administration and operations 60 27 3 2 2 3 3 64 36 58
2017 Human resources 44 18 26 0 6 0 6 46 54 16
2017 Financial management 57 30 13 0 0 0 0 57 43 21
2017 Information technology 70 23 8 0 0 0 0 70 30 26
2017 Policy 68 32 0 0 0 0 0 68 32 19
2017 Project management 63 25 8 0 0 0 4 66 34 51
2017 None of the above 62 28 3 0 0 7 0 67 33 35

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Administration and operations 25 20
2017 Project management 23 17
2017 None of the above 36 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Administration and operations 30 20
2017 Project management 23 17
2017 None of the above 0 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Administration and operations 5 20
2017 Project management 11 17
2017 None of the above 0 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Administration and operations 30 20
2017 Project management 35 17
2017 None of the above 18 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Administration and operations 5 20
2017 Project management 6 17
2017 None of the above 10 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Administration and operations 30 20
2017 Project management 35 17
2017 None of the above 36 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Administration and operations 25 60 10 5 0 0 20
2017 Financial management 33 57 10 0 0 0 10
2017 Project management 18 76 6 0 0 0 17
2017 None of the above 9 91 0 0 0 0 11

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Administration and operations 55 20 0 15 0 0 10 83 17 20
2017 Financial management 50 20 10 10 10 0 0 70 20 10
2017 Project management 59 6 17 0 0 6 12 79 0 17
2017 None of the above 56 17 18 0 0 0 9 80 0 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Administration and operations 10 15 10 10 10 0 45 45 36 20
2017 Financial management 0 12 0 20 0 20 48 37 63 10
2017 Project management 18 0 23 0 6 18 35 38 12 17
2017 None of the above 0 9 18 0 0 18 55 32 0 11
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