2017 Public Service Employee Survey Results for Canada Economic Development for Québec Regions by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 52 4 4 0 0 0 92 4 40
2017 Non-shift worker 39 45 8 6 2 0 0 84 8 233
2014 Shift worker 32 50 6 12 0 0 0 81 12 47
2014 Non-shift worker 36 45 8 8 4 0 0 80 12 210
2011 Shift worker 52 38 7 3 0 0 0 90 3 74
2011 Non-shift worker 56 37 3 3 0 0 0 94 3 266
2008 Shift worker 62 26 4 4 4 0 0 89 8 53
2008 Non-shift worker 66 27 3 3 0 0 0 93 3 286

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 34 0 11 0 0 0 89 11 40
2017 Non-shift worker 74 23 1 2 0 0 0 97 2 233
2014 Shift worker 66 32 0 2 0 0 0 98 2 47
2014 Non-shift worker 70 27 2 1 0 0 0 97 1 210
2011 Shift worker 78 19 4 0 0 0 0 96 0 74
2011 Non-shift worker 77 20 1 2 0 0 0 97 2 265
2008 Shift worker 75 17 2 2 4 0 0 92 6 53
2008 Non-shift worker 82 16 1 1 0 0 0 98 1 285

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 35 5 14 0 0 0 80 14 40
2017 Non-shift worker 58 34 4 4 0 0 0 92 5 233
2014 Shift worker 58 36 0 6 0 0 0 94 6 47
2014 Non-shift worker 68 25 5 1 0 0 0 94 1 210
2011 Shift worker 71 19 6 3 1 0 0 90 4 74
2011 Non-shift worker 68 25 3 4 0 0 0 93 4 265
2008 Shift worker 70 25 0 4 2 0 0 94 6 53
2008 Non-shift worker 75 18 3 2 1 0 1 94 3 287

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 38 12 10 5 0 0 73 15 40
2017 Non-shift worker 45 30 9 11 5 0 0 75 16 233
2014 Shift worker 44 33 11 10 2 0 0 77 12 47
2014 Non-shift worker 44 38 6 7 5 0 0 82 12 210
2011 Shift worker 35 44 9 9 1 0 0 80 11 75
2011 Non-shift worker 43 31 10 11 4 0 0 75 15 265

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 40 12 10 0 0 0 79 10 40
2017 Non-shift worker 27 51 12 7 4 0 0 77 11 233
2014 Shift worker 34 43 17 4 2 0 0 76 6 47
2014 Non-shift worker 32 42 14 10 0 0 1 75 10 210
2011 Shift worker 23 50 16 5 4 0 1 75 9 75
2011 Non-shift worker 28 48 15 8 1 1 0 76 9 267
2008 Shift worker 30 49 13 4 2 0 2 81 6 53
2008 Non-shift worker 36 46 13 3 2 0 0 83 5 287

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 57 7 6 3 0 0 84 10 40
2017 Non-shift worker 38 43 13 3 3 0 0 81 6 232
2014 Shift worker 34 38 15 11 2 0 0 72 13 47
2014 Non-shift worker 29 52 12 5 2 0 0 81 6 210
2011 Shift worker 35 45 11 7 1 0 1 81 8 74
2011 Non-shift worker 35 43 13 6 3 0 0 78 9 265
2008 Shift worker 32 43 17 6 2 0 0 75 8 53
2008 Non-shift worker 37 46 13 4 1 0 0 83 5 287

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 41 4 8 3 0 0 85 11 40
2017 Non-shift worker 42 41 9 6 2 0 0 83 8 232
2014 Shift worker 30 45 13 8 4 0 0 75 12 47
2014 Non-shift worker 36 46 9 6 2 0 0 82 8 209
2011 Shift worker 36 48 9 5 1 0 0 84 7 75
2011 Non-shift worker 37 41 10 9 3 0 0 79 11 267
2008 Shift worker 32 51 4 13 0 0 0 83 13 53
2008 Non-shift worker 38 49 6 5 1 0 0 88 6 287

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 43 6 9 0 0 0 85 9 40
2017 Non-shift worker 49 41 4 5 1 0 0 90 6 229
2014 Shift worker 38 45 8 6 2 0 0 84 8 47
2014 Non-shift worker 47 36 12 4 0 0 0 84 4 209

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 36 13 10 2 0 2 74 12 40
2017 Non-shift worker 32 38 16 10 4 0 0 70 14 232
2014 Shift worker 34 45 18 4 0 0 0 79 4 47
2014 Non-shift worker 27 38 18 11 3 1 3 68 14 210
2011 Shift worker 24 40 17 5 4 0 11 71 10 75
2011 Non-shift worker 30 42 14 9 2 1 2 75 11 266

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 32 5 5 2 6 15 84 9 40
2017 Non-shift worker 36 30 9 10 5 0 10 74 16 232
2014 Shift worker 25 48 9 8 2 2 6 79 11 47
2014 Non-shift worker 32 32 12 7 5 0 11 72 14 210
2011 Shift worker 43 34 14 4 4 0 1 78 8 75
2011 Non-shift worker 43 28 12 6 5 1 5 75 12 266
2008 Shift worker 43 34 4 8 4 2 6 84 12 53
2008 Non-shift worker 40 24 8 13 7 1 7 69 22 287

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 50 7 6 0 0 0 87 6 40
2017 Non-shift worker 35 41 15 8 1 0 0 76 9 233
2014 Shift worker 28 44 19 6 2 0 0 73 8 47
2014 Non-shift worker 23 57 11 6 4 0 0 79 9 210
2011 Shift worker 26 50 15 6 3 0 0 76 9 74
2011 Non-shift worker 27 45 14 9 4 0 0 73 13 265
2008 Shift worker 25 53 15 8 0 0 0 77 8 53
2008 Non-shift worker 30 51 13 5 1 0 0 81 6 286

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 38 15 12 2 0 0 72 14 40
2017 Non-shift worker 23 38 18 14 7 0 0 61 21 233
2014 Shift worker 17 43 21 8 8 0 2 61 17 47
2014 Non-shift worker 21 38 22 11 8 0 0 60 19 209
2011 Shift worker 14 47 22 11 7 0 0 61 17 75
2011 Non-shift worker 20 45 18 13 3 0 0 66 16 267

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 48 15 13 2 0 0 70 15 40
2017 Non-shift worker 26 43 16 11 3 0 0 70 14 233

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 41 12 2 2 0 0 84 4 40
2017 Non-shift worker 35 45 13 3 3 0 0 81 6 232
2014 Shift worker 26 49 17 4 2 2 0 76 6 47
2014 Non-shift worker 35 46 12 4 3 0 0 82 7 208
2011 Shift worker 19 49 20 8 4 0 0 68 12 75
2011 Non-shift worker 27 48 14 8 2 0 0 76 10 267
2008 Shift worker 26 53 17 4 0 0 0 79 4 53
2008 Non-shift worker 36 45 12 5 1 1 0 81 6 287

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 31 17 15 4 0 0 63 19 40
2017 Non-shift worker 27 40 14 14 5 0 0 67 19 233

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 42 6 2 3 0 0 88 6 40
2017 Non-shift worker 43 44 9 3 0 0 0 87 4 230
2014 Shift worker 44 32 17 2 4 0 0 77 6 47
2014 Non-shift worker 44 44 8 2 2 0 0 88 4 210
2011 Shift worker 36 48 12 3 1 0 0 84 4 75
2011 Non-shift worker 40 44 10 4 1 0 0 85 5 266

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 48 12 13 2 0 0 72 15 40
2017 Non-shift worker 25 36 19 14 6 0 0 61 20 230
2014 Shift worker 20 43 20 13 4 0 0 63 17 46
2014 Non-shift worker 19 44 18 12 6 0 0 64 18 210
2011 Shift worker 16 40 23 13 8 0 0 56 21 74
2011 Non-shift worker 23 43 16 13 4 1 0 67 16 265

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 34 15 10 4 0 0 71 14 40
2017 Non-shift worker 24 42 18 10 6 0 0 66 16 230
2014 Shift worker 26 27 28 15 4 0 0 52 19 47
2014 Non-shift worker 24 38 16 16 6 0 0 62 22 210

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 41 16 4 0 0 0 80 4 40
2017 Non-shift worker 23 46 19 9 3 0 0 69 12 229
2014 Shift worker 23 36 32 2 4 0 2 61 6 47
2014 Non-shift worker 26 44 18 8 4 0 0 70 12 210
2011 Shift worker 27 51 14 4 4 0 0 78 8 74
2011 Non-shift worker 25 54 13 6 1 0 0 79 7 266

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 39 9 9 0 2 0 81 10 40
2017 Non-shift worker 38 38 18 6 1 0 0 76 6 229
2014 Shift worker 40 37 18 4 2 0 0 76 6 46
2014 Non-shift worker 27 58 7 7 2 0 0 85 8 210
2011 Shift worker 30 51 9 7 3 0 0 81 9 75
2011 Non-shift worker 30 51 9 6 3 0 0 82 9 265
2008 Shift worker 28 55 13 2 2 0 0 83 4 53
2008 Non-shift worker 37 51 10 2 0 0 0 87 2 287

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 36 5 2 0 0 0 92 2 40
2017 Non-shift worker 32 39 16 9 4 0 0 70 14 233
2014 Shift worker 35 41 13 10 2 0 0 76 12 47
2014 Non-shift worker 35 36 19 7 4 0 0 71 10 210
2011 Shift worker 41 33 13 9 4 0 0 74 13 75
2011 Non-shift worker 28 44 16 8 3 1 0 72 12 265
2008 Shift worker 25 49 17 8 0 2 0 75 8 53
2008 Non-shift worker 29 38 15 13 5 0 0 67 18 286

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 2 27 48 12 11 0 0 23 30 40
2017 Non-shift worker 7 33 41 11 6 0 1 17 41 233
2014 Shift worker 19 32 35 10 2 2 0 13 52 47
2014 Non-shift worker 11 35 34 15 3 0 1 18 47 210
2011 Shift worker 16 46 23 11 5 0 0 16 62 75
2011 Non-shift worker 18 37 33 6 4 1 0 11 56 266
2008 Shift worker 29 33 31 4 0 2 0 4 64 51
2008 Non-shift worker 18 38 34 6 3 0 1 9 56 278

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 8 44 23 19 0 2 42 12 40
2017 Non-shift worker 8 24 28 25 11 2 2 37 34 232
2014 Shift worker 6 25 48 13 8 0 0 21 31 47
2014 Non-shift worker 12 28 35 16 6 1 2 23 41 209
2011 Shift worker 12 33 32 13 8 0 2 22 46 75
2011 Non-shift worker 15 29 33 16 4 2 2 21 45 266
2008 Shift worker 19 32 26 19 2 0 2 21 52 53
2008 Non-shift worker 11 29 35 15 6 2 2 22 41 285

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 29 19 19 0 2 0 20 61 40
2017 Non-shift worker 33 30 26 5 4 0 1 10 64 233
2014 Shift worker 32 46 12 4 2 2 2 6 81 47
2014 Non-shift worker 37 29 22 9 2 0 1 11 67 210
2011 Shift worker 58 27 9 4 3 0 0 7 85 75
2011 Non-shift worker 40 27 18 10 4 0 1 14 68 266
2008 Shift worker 38 38 13 8 2 0 2 10 77 53
2008 Non-shift worker 32 25 25 9 6 1 2 16 59 287

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 20 49 22 2 2 0 25 25 40
2017 Non-shift worker 14 31 34 17 3 0 1 20 45 233
2014 Shift worker 8 39 22 21 8 2 0 30 48 47
2014 Non-shift worker 9 23 43 21 3 1 0 24 32 210
2011 Shift worker 35 32 25 6 3 0 0 8 66 74
2011 Non-shift worker 27 27 29 10 5 1 1 15 55 267
2008 Shift worker 19 23 42 13 0 0 2 14 43 52
2008 Non-shift worker 17 35 30 10 6 1 1 16 53 287

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 23 25 20 15 2 4 38 36 38
2017 Non-shift worker 22 26 30 14 6 0 2 20 49 232
2014 Shift worker 27 30 22 4 11 2 4 16 61 47
2014 Non-shift worker 27 33 28 6 5 0 1 11 61 210
2011 Shift worker 18 24 37 15 4 1 1 19 43 75
2011 Non-shift worker 16 31 30 15 5 1 3 20 49 267
2008 Shift worker 9 23 42 21 0 0 6 22 34 53
2008 Non-shift worker 10 27 26 23 8 2 3 33 40 287

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 11 32 24 13 0 4 38 28 40
2017 Non-shift worker 10 24 20 26 14 2 3 43 35 233
2014 Shift worker 10 19 24 26 17 0 2 45 30 46
2014 Non-shift worker 12 27 29 16 11 2 3 29 41 209
2011 Shift worker 7 24 26 25 11 6 2 39 33 75
2011 Non-shift worker 8 23 34 18 12 3 2 32 33 267
2008 Shift worker 4 15 30 30 15 2 4 48 20 53
2008 Non-shift worker 6 18 26 27 16 4 2 46 26 284

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 27 34 7 14 2 3 22 41 40
2017 Non-shift worker 17 29 35 10 5 2 2 15 49 232
2014 Shift worker 21 32 37 4 4 2 0 8 54 47
2014 Non-shift worker 19 31 34 11 2 2 1 13 51 210
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 33 5 11 0 0 0 84 11 40
2017 Non-shift worker 80 16 1 2 0 0 0 96 2 233
2014 Shift worker 76 24 0 0 0 0 0 100 0 47
2014 Non-shift worker 81 14 2 2 0 0 0 95 2 210
2011 Shift worker 76 21 1 0 0 0 1 99 0 75
2011 Non-shift worker 74 21 2 3 0 0 0 95 3 266
2008 Shift worker 70 15 4 4 0 0 8 92 4 53
2008 Non-shift worker 78 15 1 2 1 0 3 96 3 287

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 30 15 6 8 0 0 71 14 40
2017 Non-shift worker 29 30 15 10 7 5 4 65 19 233
2014 Shift worker 32 19 28 11 2 2 6 55 14 47
2014 Non-shift worker 27 33 14 7 8 4 6 67 17 210

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 34 4 10 4 0 0 82 14 40
2017 Non-shift worker 47 33 10 6 4 1 0 81 10 233
2014 Shift worker 44 43 7 5 0 2 0 89 5 47
2014 Non-shift worker 48 32 11 5 3 0 0 81 8 210

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 46 6 0 0 0 0 94 0 40
2017 Non-shift worker 37 42 12 6 3 0 0 79 8 233
2014 Shift worker 31 54 6 6 2 0 0 85 8 47
2014 Non-shift worker 35 45 10 6 2 0 1 82 8 210
2011 Shift worker 33 47 11 6 1 1 0 82 7 74
2011 Non-shift worker 34 49 10 4 1 0 1 84 6 267
2008 Shift worker 36 43 9 9 2 0 0 79 11 53
2008 Non-shift worker 30 52 9 6 1 1 0 84 7 286

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 32 19 17 4 9 0 56 23 40
2017 Non-shift worker 28 31 15 9 10 7 1 64 20 233
2014 Shift worker 28 21 19 19 4 6 2 53 25 47
2014 Non-shift worker 29 31 15 8 7 7 2 67 17 210
2011 Shift worker 25 43 14 8 8 1 0 69 17 75
2011 Non-shift worker 28 36 18 8 4 6 0 69 13 267
2008 Shift worker 25 35 17 13 6 2 2 62 20 52
2008 Non-shift worker 28 35 16 10 4 7 1 68 15 287

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 25 26 8 4 23 6 47 17 40
2017 Non-shift worker 13 24 20 12 8 17 7 48 26 233
2014 Shift worker 6 32 23 13 0 19 6 51 18 47
2014 Non-shift worker 11 27 18 15 8 15 5 48 30 210

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 41 5 6 0 0 0 89 6 40
2017 Non-shift worker 45 41 8 5 1 0 0 86 6 233
2014 Shift worker 44 45 9 2 0 0 0 89 2 47
2014 Non-shift worker 43 45 7 4 1 0 0 88 6 210
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 48 9 6 0 0 0 84 6 40
2017 Non-shift worker 35 39 14 7 5 0 0 74 11 233
2014 Shift worker 45 30 17 4 2 0 2 76 6 47
2014 Non-shift worker 30 51 11 4 3 0 1 82 7 210
2011 Shift worker 33 39 19 3 5 0 2 73 8 75
2011 Non-shift worker 34 41 14 7 2 0 1 76 9 267
2008 Shift worker 21 45 23 8 4 0 0 66 11 53
2008 Non-shift worker 29 37 17 8 8 1 0 66 16 287

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 27 20 7 2 0 0 71 9 40
2017 Non-shift worker 41 34 13 6 4 2 0 76 10 233
2014 Shift worker 40 39 13 4 0 4 0 82 5 47
2014 Non-shift worker 38 43 12 4 2 0 1 82 7 209
2011 Shift worker 38 33 18 5 4 0 2 73 10 75
2011 Non-shift worker 41 39 10 5 3 3 0 82 8 267
2008 Shift worker 23 45 21 6 6 0 0 68 11 53
2008 Non-shift worker 34 38 14 8 3 2 0 74 11 287

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 38 13 6 0 0 0 81 6 40
2017 Non-shift worker 41 36 11 8 4 0 0 77 11 233
2014 Shift worker 44 37 11 9 0 0 0 81 9 47
2014 Non-shift worker 36 46 8 7 2 0 0 82 9 210
2011 Shift worker 40 35 11 9 4 0 2 76 13 75
2011 Non-shift worker 37 42 12 6 1 1 0 80 8 267
2008 Shift worker 26 40 23 8 4 0 0 66 11 53
2008 Non-shift worker 32 40 14 9 4 0 0 73 13 287

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 29 0 3 0 0 0 97 3 40
2017 Non-shift worker 83 14 1 1 0 0 0 98 1 233
2014 Shift worker 87 13 0 0 0 0 0 100 0 47
2014 Non-shift worker 78 18 2 0 0 0 1 98 0 210
2011 Shift worker 79 14 3 0 0 0 4 97 0 75
2011 Non-shift worker 82 14 1 1 0 0 1 97 1 267
2008 Shift worker 77 13 2 0 0 0 8 98 0 53
2008 Non-shift worker 87 7 1 1 0 0 3 98 1 287

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 34 15 14 4 0 0 67 18 40
2017 Non-shift worker 41 37 7 7 4 2 3 81 12 233
2014 Shift worker 42 32 7 16 2 0 2 75 18 47
2014 Non-shift worker 37 29 12 8 5 4 5 73 14 210
2011 Shift worker 22 29 18 16 10 1 4 53 27 75
2011 Non-shift worker 27 29 13 15 8 3 5 61 24 266

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 37 9 8 0 0 0 83 8 40
2017 Non-shift worker 47 31 12 7 3 0 0 78 10 233

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 40 9 2 4 2 2 83 7 40
2017 Non-shift worker 47 27 12 6 7 1 0 75 13 233

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 35 11 6 2 0 0 80 8 40
2017 Non-shift worker 43 29 15 7 5 0 0 73 12 232
2014 Shift worker 44 43 7 6 0 0 0 87 6 47
2014 Non-shift worker 45 38 7 7 4 0 0 83 10 210
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 18 46 18 6 3 1 9 71 9 79
2014 Non-shift worker 16 50 16 8 0 2 7 73 9 49

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 42 12 7 2 0 0 79 10 40
2017 Non-shift worker 21 40 19 8 5 8 0 66 14 233
2014 Shift worker 30 41 21 4 0 5 0 74 4 47
2014 Non-shift worker 17 50 14 8 4 7 0 72 13 209
2011 Shift worker 17 25 26 12 12 8 0 46 26 75
2011 Non-shift worker 19 31 23 13 6 8 0 54 21 266

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 41 18 3 4 2 0 74 8 40
2017 Non-shift worker 20 41 22 11 5 1 0 61 16 232
2014 Shift worker 23 35 27 8 2 2 2 61 10 47
2014 Non-shift worker 16 40 26 11 7 1 0 56 18 210
2011 Shift worker 9 24 37 16 14 0 0 33 30 75
2011 Non-shift worker 11 29 22 21 13 4 0 41 36 266
2008 Shift worker 15 40 26 8 11 0 0 55 19 53
2008 Non-shift worker 13 45 23 12 6 2 0 59 18 287

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 37 20 9 4 8 0 63 14 40
2017 Non-shift worker 12 35 29 15 4 5 0 50 20 231
2014 Shift worker 17 32 35 8 2 6 0 52 11 47
2014 Non-shift worker 9 38 28 17 3 4 0 49 21 209
2011 Shift worker 4 29 35 20 7 5 0 35 28 75
2011 Non-shift worker 6 26 28 24 11 5 0 33 37 266
2008 Shift worker 6 43 26 13 9 2 0 50 23 53
2008 Non-shift worker 9 41 26 17 4 3 0 51 22 287

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 29 27 9 4 10 0 55 15 40
2017 Non-shift worker 20 37 21 11 7 3 0 59 19 233
2014 Shift worker 23 31 25 8 2 10 0 60 12 47
2014 Non-shift worker 14 39 23 15 6 5 0 55 21 210
2011 Shift worker 7 24 36 19 12 3 0 31 32 75
2011 Non-shift worker 9 29 24 17 12 9 0 42 32 267
2008 Shift worker 13 43 26 9 8 0 0 57 17 53
2008 Non-shift worker 13 42 25 9 5 5 0 58 15 287

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 39 17 4 5 3 0 73 10 40
2017 Non-shift worker 19 41 26 9 4 2 0 61 13 232
2014 Shift worker 13 47 20 18 0 2 0 61 19 47
2014 Non-shift worker 13 52 20 11 3 1 0 66 14 210
2011 Shift worker 8 17 39 23 12 1 0 25 36 75
2011 Non-shift worker 7 29 24 25 14 3 0 36 39 266
2008 Shift worker 15 42 32 9 2 0 0 57 11 53
2008 Non-shift worker 15 45 19 16 4 0 0 60 20 286
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 41 14 4 0 0 0 82 4 40
2017 Non-shift worker 25 52 14 6 3 0 0 78 9 233
2014 Shift worker 26 51 23 0 0 0 0 77 0 47
2014 Non-shift worker 25 54 12 7 1 0 0 79 8 210
2011 Shift worker 17 34 23 21 4 0 0 51 26 75
2011 Non-shift worker 15 45 19 15 5 1 0 61 20 267

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 57 0 0 0 3 0 100 0 40
2017 Non-shift worker 37 49 9 3 1 1 0 86 4 233
2014 Shift worker 36 51 7 0 0 6 0 93 0 47
2014 Non-shift worker 31 55 11 3 0 1 0 86 3 210
2011 Shift worker 20 50 22 4 4 0 0 70 8 75
2011 Non-shift worker 25 50 15 7 2 2 0 76 9 267

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 38 8 12 2 3 2 76 15 40
2017 Non-shift worker 35 40 12 12 1 1 0 75 13 233
2014 Shift worker 23 51 0 17 2 6 0 80 20 47
2014 Non-shift worker 31 42 12 8 6 1 0 74 14 210
2011 Shift worker 25 50 15 4 4 2 0 77 8 75
2011 Non-shift worker 33 46 9 5 4 3 0 81 10 266
2008 Shift worker 26 43 15 11 2 2 0 71 13 53
2008 Non-shift worker 31 44 10 9 3 2 0 76 13 287

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 32 21 4 7 6 16 59 14 40
2017 Non-shift worker 24 39 17 13 3 3 2 66 16 232
2014 Shift worker 11 46 21 15 2 4 0 60 18 47
2014 Non-shift worker 18 42 23 9 4 4 0 63 13 209
2011 Shift worker 23 46 19 5 3 3 1 72 8 75
2011 Non-shift worker 26 48 14 6 1 4 1 77 8 267

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 36 25 12 14 4 5 44 29 40
2017 Non-shift worker 12 23 24 13 12 10 6 42 30 233
2014 Shift worker 6 23 13 26 13 17 2 36 48 47
2014 Non-shift worker 9 25 17 16 15 13 4 42 37 210
2011 Shift worker 8 22 25 14 14 12 5 35 34 75
2011 Non-shift worker 10 18 23 21 9 15 3 34 38 267

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 42 2 11 0 0 0 88 11 40
2017 Non-shift worker 68 26 3 2 1 0 0 94 3 233
2014 Shift worker 70 26 2 2 0 0 0 96 2 47
2014 Non-shift worker 63 28 6 2 0 0 1 92 2 210

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 39 7 11 0 2 0 82 11 40
2017 Non-shift worker 67 26 3 3 0 1 0 94 3 233
2014 Shift worker 72 20 4 0 0 0 4 96 0 47
2014 Non-shift worker 60 25 5 3 2 2 3 90 5 210
2011 Shift worker 66 26 3 0 1 1 3 96 1 75
2011 Non-shift worker 64 30 2 2 0 1 0 96 3 267
2008 Shift worker 54 38 6 0 2 0 0 92 2 52
2008 Non-shift worker 77 17 2 2 0 1 1 96 2 285

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 45 12 5 2 0 0 80 8 40
2017 Non-shift worker 26 44 19 8 3 0 0 70 11 233
2014 Shift worker 36 34 15 13 0 2 0 71 13 47
2014 Non-shift worker 25 40 16 14 2 2 1 67 16 210
2011 Shift worker 17 45 24 10 3 2 0 63 13 75
2011 Non-shift worker 20 46 22 10 1 1 0 66 12 266
2008 Shift worker 21 48 15 13 2 0 0 69 15 52
2008 Non-shift worker 28 44 18 8 2 1 0 72 10 286

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 21 20 30 9 4 2 38 41 40
2017 Non-shift worker 13 30 16 20 14 3 3 46 37 233
2014 Shift worker 11 15 32 23 11 4 4 28 38 47
2014 Non-shift worker 9 24 23 24 13 2 5 36 40 210
2011 Shift worker 13 28 19 22 18 0 0 41 40 75
2011 Non-shift worker 7 24 24 26 12 4 4 33 41 267
2008 Shift worker 6 38 19 25 11 0 2 44 37 53
2008 Non-shift worker 10 34 17 22 11 2 3 46 35 286

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 41 31 6 4 0 0 58 10 40
2017 Non-shift worker 18 37 25 11 5 3 0 57 17 233

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 38 14 0 0 6 0 85 0 40
2017 Non-shift worker 31 48 13 4 2 2 0 80 6 232
2014 Shift worker 35 49 9 2 0 2 2 88 2 47
2014 Non-shift worker 33 47 13 3 1 2 0 82 4 210

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 63 7 0 0 0 0 93 0 40
2017 Non-shift worker 29 53 9 6 1 1 0 83 8 232
2014 Shift worker 44 43 11 2 0 0 0 86 2 47
2014 Non-shift worker 26 51 13 5 1 4 0 80 6 210
2011 Shift worker 21 46 17 10 4 1 0 69 14 75
2011 Non-shift worker 24 46 17 6 3 4 0 73 9 267

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 45 10 0 0 0 0 90 0 40
2017 Non-shift worker 35 46 11 5 3 0 0 81 8 232
2014 Shift worker 42 45 11 2 0 0 0 87 2 47
2014 Non-shift worker 32 55 7 3 3 0 0 87 6 210
2011 Shift worker 29 42 19 5 5 0 0 70 11 75
2011 Non-shift worker 22 47 16 9 4 1 0 71 13 267
2008 Shift worker 28 51 13 4 4 0 0 79 8 53
2008 Non-shift worker 27 55 10 6 2 0 0 81 8 286

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 42 14 5 0 0 0 81 5 40
2017 Non-shift worker 31 32 21 10 4 2 0 64 15 233
2014 Shift worker 30 39 28 4 0 0 0 68 4 47
2014 Non-shift worker 20 52 16 8 4 0 0 72 11 210
2011 Shift worker 14 39 32 8 7 0 0 53 15 73
2011 Non-shift worker 15 40 24 13 5 3 0 56 19 266

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 44 17 0 0 0 0 83 0 40
2017 Non-shift worker 31 35 21 9 4 0 0 66 13 233
2014 Shift worker 34 47 17 2 0 0 0 81 2 47
2014 Non-shift worker 20 53 17 7 3 0 0 73 10 210
2011 Shift worker 15 45 24 11 5 0 0 60 16 74
2011 Non-shift worker 14 41 22 16 5 2 0 56 21 265
2008 Shift worker 19 49 15 13 2 2 0 69 15 53
2008 Non-shift worker 24 47 18 8 2 0 0 71 10 287

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 27 16 10 2 4 0 71 12 40
2017 Non-shift worker 29 24 21 11 7 8 0 58 20 232
2014 Shift worker 32 22 34 9 4 0 0 53 13 47
2014 Non-shift worker 21 39 15 9 8 6 0 65 18 210
2011 Shift worker 23 30 19 10 8 10 0 59 20 74
2011 Non-shift worker 17 28 22 19 7 6 1 49 28 266
2008 Shift worker 26 26 25 9 6 8 0 57 16 53
2008 Non-shift worker 24 34 18 12 4 7 1 63 17 287
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 17 43 40 40
2017 Non-shift worker 30 42 28 233
2014 Shift worker 25 45 30 47
2014 Non-shift worker 26 38 36 210
2011 Shift worker 20 45 35 75
2011 Non-shift worker 34 34 32 267

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 23 14 47 4 2 11 69
2014 Shift worker 9 9 41 25 9999 16 12
2014 Non-shift worker 17 16 35 9 9999 23 55
2011 Shift worker 13 6 41 13 9999 27 15
2011 Non-shift worker 15 8 58 12 9999 7 90
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 14 86 40
2017 Non-shift worker 16 84 233
2014 Shift worker 17 83 47
2014 Non-shift worker 15 85 208

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 28 35
2014 Non-shift worker 37 32

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 85 35
2014 Non-shift worker 66 32

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 35
2014 Non-shift worker 0 32

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 35
2014 Non-shift worker 0 32

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 34 35
2014 Non-shift worker 35 32

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 54 35
2014 Non-shift worker 60 32

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 52 35
2014 Non-shift worker 27 32

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 35

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 35
2014 Non-shift worker 25 32

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 56 35
2014 Non-shift worker 63 32

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 26 35
2014 Non-shift worker 31 32

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 35
2014 Non-shift worker 0 32

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 35

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 64 35
2014 Non-shift worker 31 32

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 40 35
2014 Non-shift worker 64 31

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 35
2014 Non-shift worker 41 31

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 22 35
2014 Non-shift worker 29 31

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 26 35

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 35

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 37 35
2014 Non-shift worker 20 31

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 32

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 32
2014 Non-shift worker 0 31

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 32
2014 Non-shift worker 27 31

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 32
2014 Non-shift worker 20 31

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 50 32
2014 Non-shift worker 45 31

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 48 32
2014 Non-shift worker 35 31

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 32

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 32

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 92 8 35

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 18 12 6 0 35 17 63 12 40
2017 Non-shift worker 12 20 18 5 6 29 9 52 18 232
2014 Shift worker 14 9 17 11 0 37 13 46 21 47
2014 Non-shift worker 7 17 16 4 5 38 13 50 17 210

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 58 16 2 0 6 0 81 2 40
2017 Non-shift worker 25 43 16 8 3 5 0 72 11 232
2014 Shift worker 17 36 17 2 2 23 2 72 5 47
2014 Non-shift worker 15 35 22 5 3 18 1 63 10 209
2011 Shift worker 22 56 16 3 3 0 0 78 5 75
2011 Non-shift worker 24 47 18 4 1 5 0 75 6 264
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 45 21 5 11 5 2 60 17 40
2017 Non-shift worker 15 50 17 9 2 0 7 69 12 231
2014 Shift worker 9 50 18 15 2 2 4 63 18 47
2014 Non-shift worker 11 58 16 6 1 1 8 76 7 210
2011 Shift worker 4 58 25 10 0 0 3 64 10 75
2011 Non-shift worker 15 47 19 10 0 2 6 68 11 267
2008 Shift worker 8 57 23 9 4 0 0 64 13 53
2008 Non-shift worker 15 45 16 13 2 1 7 66 17 287

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 28 23 0 0 31 6 63 0 39
2017 Non-shift worker 8 25 23 6 2 24 12 52 12 232
2014 Shift worker 9 17 23 6 2 34 8 45 15 47
2014 Non-shift worker 6 22 22 7 3 29 10 46 17 210
2011 Shift worker 5 20 27 12 2 23 11 39 20 75
2011 Non-shift worker 7 25 22 10 3 26 8 48 19 267

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 40 8 2 0 20 2 87 3 40
2017 Non-shift worker 36 37 10 4 0 7 6 84 5 233
2014 Shift worker 38 42 2 0 0 9 8 97 0 47
2014 Non-shift worker 25 46 9 4 1 6 9 83 6 210
2011 Shift worker 26 50 11 1 1 6 5 85 3 75
2011 Non-shift worker 30 41 10 5 0 8 5 82 6 267
2008 Shift worker 23 55 17 4 0 2 0 79 4 53
2008 Non-shift worker 24 41 14 3 1 9 7 78 5 287

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 33 8 2 0 25 8 85 3 40
2017 Non-shift worker 27 38 14 6 0 9 5 76 7 233
2014 Shift worker 27 47 4 0 0 13 8 94 0 47
2014 Non-shift worker 19 46 12 4 2 9 8 78 7 210
2011 Shift worker 19 48 17 3 0 12 2 78 3 75
2011 Non-shift worker 22 41 14 4 0 13 5 77 6 266
2008 Shift worker 26 55 11 2 2 4 0 84 4 53
2008 Non-shift worker 27 42 14 5 1 4 7 78 7 287
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 9 91 233
2014 Non-shift worker 4 96 210

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 26 21

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 96 21

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 35 21

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 21

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 21

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 59 21

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 35 19

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 60 19

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 34 19

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 85 15 21

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 22 16 2 0 31 4 72 3 40
2017 Non-shift worker 11 21 16 4 4 34 11 57 14 233
2014 Shift worker 15 12 13 4 0 36 19 61 10 47
2014 Non-shift worker 8 16 16 3 0 46 11 55 8 210

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 41 18 0 0 10 0 80 0 39
2017 Non-shift worker 22 42 20 4 2 9 1 71 7 231
2014 Shift worker 19 29 17 2 0 27 5 71 3 47
2014 Non-shift worker 16 35 22 3 0 21 3 67 5 209
2011 Shift worker 23 57 13 2 1 4 0 83 3 75
2011 Non-shift worker 26 48 14 3 1 8 0 80 4 267
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 17 20 8 13 0 0 59 21 40
2017 Non-shift worker 40 22 16 9 8 0 5 65 18 232

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 42 35 6 2 0 0 57 8 40
2017 Non-shift worker 11 25 32 21 11 0 0 36 32 233

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 28 34 12 6 0 0 47 19 39
2017 Non-shift worker 11 28 29 23 9 0 0 39 32 233

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 21 39 11 4 0 0 45 15 40
2017 Non-shift worker 17 21 26 22 12 0 0 39 35 231

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 39 19 2 0 0 2 79 2 40
2017 Non-shift worker 35 22 21 11 4 0 6 61 16 229

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 46 25 5 6 0 0 64 11 39
2017 Non-shift worker 25 29 22 15 9 0 1 54 24 233

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 38 17 5 4 0 0 73 10 40
2017 Non-shift worker 18 31 33 14 4 0 1 49 18 232

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 23 30 10 4 0 0 56 14 40
2017 Non-shift worker 13 28 31 18 10 0 0 41 29 233

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 37 14 16 4 0 0 65 21 40
2017 Non-shift worker 20 30 22 23 5 0 0 50 28 233

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 38 22 15 4 0 0 59 19 40
2017 Non-shift worker 20 35 22 13 7 0 2 56 21 233

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 21 14 4 2 0 3 79 6 40
2017 Non-shift worker 57 22 12 6 2 0 1 79 9 232

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 73 12 6 4 0 0 5 89 4 40
2017 Non-shift worker 69 8 5 8 4 1 5 82 13 232

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 34 9 12 0 0 2 79 12 40
2017 Non-shift worker 59 22 9 6 2 0 2 83 8 232

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 12 8 12 2 0 2 77 14 39
2017 Non-shift worker 56 17 9 9 6 0 2 75 16 232

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 6 0 2 0 0 35 96 4 40
2017 Non-shift worker 50 11 6 4 1 0 29 85 7 231

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 79 12 0 4 0 0 5 95 5 40
2017 Non-shift worker 70 15 7 2 0 0 6 90 2 231

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 10 2 15 17 0 2 66 32 40
2017 Non-shift worker 66 11 9 5 4 0 5 80 10 232

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 27 21 5 0 0 2 74 5 40
2017 Non-shift worker 51 26 13 5 2 0 3 79 7 231

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 19 51 11 0 0 2 37 11 40
2017 Non-shift worker 7 28 41 19 4 0 0 35 24 233

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 15 45 28 12 0 0 40 15 40
2017 Non-shift worker 3 23 37 24 12 0 0 36 27 233

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 9 53 24 4 5 4 0 65 10 40
2017 Non-shift worker 19 51 22 5 2 1 0 71 7 233

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 52 16 15 4 0 0 64 19 39
2017 Non-shift worker 13 46 17 16 6 3 0 60 22 233
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 11 89 233
2014 Non-shift worker 7 93 210

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 67 33 26
2014 Non-shift worker 64 36 14

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 53 5 24 0 18 0 0 58 18 17
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 15 10 6 13 4 3 53 47 40
2017 Non-shift worker 44 23 17 7 6 2 0 45 55 233

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 16
2017 Non-shift worker 19 123

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 56 16
2017 Non-shift worker 30 123

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 16
2017 Non-shift worker 21 123

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 46 16
2017 Non-shift worker 46 123

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 4 16
2017 Non-shift worker 8 123

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 69 16
2017 Non-shift worker 43 123

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 10 45 14 8 0 24 16
2017 Non-shift worker 11 63 10 10 4 2 123

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 23 4 8 4 0 5 83 13 16
2017 Non-shift worker 32 32 12 12 7 1 4 68 20 124

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 23 10 16 24 0 15 42 47 16
2017 Non-shift worker 3 8 7 9 18 6 49 25 60 124
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