2017 Public Service Employee Survey Results for Canada Economic Development for Québec Regions by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 44 42 10 3 1 0 0 86 5 84
2017 Non-supervisor 37 48 7 6 2 0 0 85 8 190
2014 Supervisor 39 51 2 7 2 0 0 90 8 57
2014 Non-supervisor 34 44 9 10 3 0 0 78 13 202
2011 Supervisor 57 37 6 1 0 0 0 93 1 94
2011 Non-supervisor 55 38 3 4 0 0 0 93 4 246
2008 Supervisor 68 25 5 2 0 0 0 93 2 84
2008 Non-supervisor 65 28 3 3 1 0 0 93 5 258

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 75 25 0 0 0 0 0 100 0 84
2017 Non-supervisor 70 25 1 4 0 0 0 95 4 190
2014 Supervisor 71 24 3 2 0 0 0 95 2 57
2014 Non-supervisor 69 29 1 1 0 0 0 98 1 202
2011 Supervisor 81 16 2 1 0 0 0 97 1 94
2011 Non-supervisor 75 22 2 2 0 0 0 96 2 245
2008 Supervisor 81 18 1 0 0 0 0 99 0 84
2008 Non-supervisor 81 15 2 1 1 0 0 96 2 257

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 43 2 3 0 0 0 94 3 84
2017 Non-supervisor 57 31 4 7 1 0 0 88 8 190
2014 Supervisor 74 25 2 0 0 0 0 98 0 57
2014 Non-supervisor 64 28 4 2 0 0 1 93 3 202
2011 Supervisor 69 24 5 2 0 0 0 93 2 93
2011 Non-supervisor 69 23 3 5 0 0 0 92 5 246
2008 Supervisor 80 17 2 1 0 0 0 96 1 84
2008 Non-supervisor 73 20 2 3 2 0 1 93 4 259

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 29 6 8 5 0 0 81 13 84
2017 Non-supervisor 39 33 11 12 5 0 0 72 17 190
2014 Supervisor 46 35 9 5 5 0 0 81 10 57
2014 Non-supervisor 44 37 6 8 4 0 0 81 12 202
2011 Supervisor 39 39 11 8 3 0 0 77 11 94
2011 Non-supervisor 43 32 9 12 4 0 0 76 15 246

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 51 11 6 1 0 0 82 7 84
2017 Non-supervisor 27 48 13 8 4 0 0 75 12 190
2014 Supervisor 44 42 7 5 0 0 1 87 5 57
2014 Non-supervisor 30 42 17 9 1 0 1 72 10 202
2011 Supervisor 31 45 15 6 2 0 0 76 8 94
2011 Non-supervisor 25 49 16 7 2 1 0 75 9 248
2008 Supervisor 29 58 10 1 2 0 0 87 4 84
2008 Non-supervisor 37 43 14 4 2 0 0 81 5 259

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 53 6 2 1 0 0 91 3 84
2017 Non-supervisor 35 42 14 4 4 0 0 78 8 189
2014 Supervisor 40 47 10 3 0 0 0 86 3 57
2014 Non-supervisor 27 50 13 6 2 0 1 78 8 202
2011 Supervisor 37 44 13 4 1 0 1 81 5 93
2011 Non-supervisor 34 43 12 7 3 0 0 78 10 246
2008 Supervisor 49 42 5 4 1 0 0 90 5 84
2008 Non-supervisor 31 47 17 4 1 0 0 78 5 259

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 47 4 1 1 0 0 94 2 84
2017 Non-supervisor 40 39 10 8 3 0 0 79 11 189
2014 Supervisor 41 45 8 5 0 0 0 87 5 57
2014 Non-supervisor 34 45 10 7 3 0 0 80 10 201
2011 Supervisor 44 41 12 3 0 0 0 85 3 94
2011 Non-supervisor 35 43 9 10 3 0 0 78 13 248
2008 Supervisor 38 52 4 6 0 0 0 90 6 84
2008 Non-supervisor 37 49 7 6 1 0 0 86 7 259

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 36 4 1 0 0 1 95 1 84
2017 Non-supervisor 43 44 5 7 1 0 0 87 8 186
2014 Supervisor 55 36 3 3 0 2 0 93 3 57
2014 Non-supervisor 42 38 14 4 0 0 1 81 5 201

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 37 18 9 5 0 0 69 13 84
2017 Non-supervisor 32 39 15 10 3 0 1 72 13 189
2014 Supervisor 28 40 14 13 2 0 4 70 15 57
2014 Non-supervisor 28 39 18 8 3 1 2 70 11 202
2011 Supervisor 25 43 16 10 4 0 2 69 14 93
2011 Non-supervisor 30 41 14 8 2 1 5 75 10 248

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 36 12 12 5 0 15 67 19 84
2017 Non-supervisor 42 28 7 8 4 1 9 78 14 189
2014 Supervisor 19 26 9 12 11 0 24 58 30 57
2014 Non-supervisor 34 38 12 6 3 1 6 77 10 202
2011 Supervisor 35 29 14 7 7 0 8 69 16 93
2011 Non-supervisor 46 30 12 5 4 1 3 79 9 248
2008 Supervisor 27 20 8 19 12 0 13 55 36 84
2008 Non-supervisor 45 27 7 10 5 2 4 77 16 259

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 40 45 9 5 1 0 0 85 6 84
2017 Non-supervisor 34 41 15 9 1 0 0 75 10 190
2014 Supervisor 30 51 12 5 2 0 0 81 7 57
2014 Non-supervisor 22 56 13 6 4 0 0 78 10 202
2011 Supervisor 26 46 17 8 2 0 1 73 10 92
2011 Non-supervisor 27 45 14 9 4 0 0 73 13 247
2008 Supervisor 33 58 2 6 0 0 0 92 6 84
2008 Non-supervisor 27 50 17 5 2 0 0 77 7 258

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 46 20 10 3 0 0 67 13 84
2017 Non-supervisor 26 35 16 16 7 0 0 61 23 190
2014 Supervisor 27 37 23 7 5 0 1 65 12 57
2014 Non-supervisor 19 40 21 11 9 0 0 59 20 201
2011 Supervisor 15 42 27 10 5 0 0 57 15 94
2011 Non-supervisor 20 46 16 14 3 0 0 67 17 248

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 51 10 8 2 0 0 80 11 84
2017 Non-supervisor 24 41 18 13 3 0 0 65 17 190

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 37 6 2 2 0 0 89 5 84
2017 Non-supervisor 30 47 16 3 3 0 0 78 7 189
2014 Supervisor 43 48 7 2 0 0 0 91 2 56
2014 Non-supervisor 31 46 14 4 3 1 0 78 8 201
2011 Supervisor 23 55 15 5 2 0 0 77 8 94
2011 Non-supervisor 26 45 16 9 3 0 0 72 12 248
2008 Supervisor 39 50 7 4 0 0 0 89 4 84
2008 Non-supervisor 32 45 15 5 2 1 0 78 7 259

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 42 11 9 5 0 0 76 14 84
2017 Non-supervisor 25 36 16 16 5 0 0 62 22 190

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 40 8 2 0 0 0 89 2 82
2017 Non-supervisor 41 44 9 4 1 0 0 86 5 189
2014 Supervisor 48 37 10 2 3 0 0 84 5 57
2014 Non-supervisor 44 43 9 2 2 0 0 87 4 202
2011 Supervisor 43 43 12 2 0 0 0 86 2 94
2011 Non-supervisor 38 46 10 4 2 0 0 84 6 247

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 48 9 7 1 0 0 83 9 82
2017 Non-supervisor 21 34 22 17 7 0 0 54 23 189
2014 Supervisor 32 53 7 8 0 0 0 85 8 57
2014 Non-supervisor 16 41 22 13 8 0 1 57 21 201
2011 Supervisor 29 45 12 12 2 0 0 73 14 93
2011 Non-supervisor 19 41 20 13 6 1 0 61 19 246

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 43 16 7 1 0 0 76 9 82
2017 Non-supervisor 24 40 18 11 7 0 0 63 19 189
2014 Supervisor 38 37 9 16 0 0 0 75 16 57
2014 Non-supervisor 20 36 21 15 7 0 0 57 23 202

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 45 20 5 1 0 0 74 6 81
2017 Non-supervisor 25 45 17 10 3 0 0 70 13 189
2014 Supervisor 34 38 21 5 2 0 0 72 7 57
2014 Non-supervisor 23 43 20 8 4 0 1 67 12 202
2011 Supervisor 25 54 12 7 1 0 0 80 8 94
2011 Non-supervisor 25 53 14 5 2 0 0 79 7 246

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 40 43 12 5 0 0 0 83 5 82
2017 Non-supervisor 37 36 18 7 1 1 0 74 8 188
2014 Supervisor 39 49 9 3 0 0 0 88 3 57
2014 Non-supervisor 27 55 9 7 2 0 0 82 9 201
2011 Supervisor 28 54 11 3 2 0 1 83 5 93
2011 Non-supervisor 31 50 8 7 4 0 0 81 11 247
2008 Supervisor 38 56 5 1 0 0 0 94 1 84
2008 Non-supervisor 34 50 13 3 0 0 0 84 3 259

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 37 26 16 6 0 0 52 22 84
2017 Non-supervisor 44 39 10 5 3 0 0 83 7 190
2014 Supervisor 17 36 24 11 11 0 1 54 22 57
2014 Non-supervisor 40 37 16 6 1 0 0 77 7 202
2011 Supervisor 13 47 18 14 8 0 0 60 21 92
2011 Non-supervisor 38 39 14 7 2 1 0 78 8 247
2008 Supervisor 14 43 15 18 10 0 0 57 27 84
2008 Non-supervisor 33 39 16 10 3 0 0 72 12 258

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 8 31 43 12 6 0 0 18 39 84
2017 Non-supervisor 6 32 43 10 7 1 1 18 38 190
2014 Supervisor 9 36 36 16 2 0 1 18 45 57
2014 Non-supervisor 13 34 34 14 3 0 1 18 48 202
2011 Supervisor 22 46 26 3 3 0 0 6 68 93
2011 Non-supervisor 16 36 33 9 5 1 0 14 53 248
2008 Supervisor 28 34 36 1 1 0 0 2 61 83
2008 Non-supervisor 16 38 33 8 3 0 1 11 56 249

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 5 24 36 20 11 1 2 32 31 84
2017 Non-supervisor 8 21 29 26 12 2 2 40 30 189
2014 Supervisor 2 29 44 19 4 0 1 23 32 57
2014 Non-supervisor 13 27 36 14 8 1 2 22 41 201
2011 Supervisor 15 38 27 15 1 1 2 17 56 93
2011 Non-supervisor 14 26 35 16 7 1 1 23 41 248
2008 Supervisor 15 38 32 12 1 1 0 13 54 84
2008 Non-supervisor 11 26 35 17 7 2 2 25 39 257

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 26 27 38 6 3 0 0 10 52 84
2017 Non-supervisor 35 32 19 8 4 1 1 12 68 190
2014 Supervisor 28 32 23 14 2 0 0 16 61 57
2014 Non-supervisor 38 32 19 6 3 0 2 9 71 202
2011 Supervisor 48 26 12 9 3 0 1 13 75 94
2011 Non-supervisor 42 27 17 9 4 0 0 13 69 247
2008 Supervisor 31 32 20 14 0 0 2 15 65 84
2008 Non-supervisor 34 25 24 7 7 1 2 14 60 259

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 14 31 36 17 2 0 0 19 45 84
2017 Non-supervisor 11 28 37 18 3 1 1 22 40 190
2014 Supervisor 3 37 44 14 2 0 0 16 40 57
2014 Non-supervisor 10 22 38 23 5 2 0 28 33 202
2011 Supervisor 34 28 27 6 3 1 0 10 63 94
2011 Non-supervisor 27 28 28 10 5 0 1 16 56 247
2008 Supervisor 19 35 36 8 0 0 2 9 55 84
2008 Non-supervisor 17 33 31 12 6 1 0 18 50 258

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 32 36 7 2 0 0 9 54 83
2017 Non-supervisor 19 23 26 18 10 1 3 29 44 188
2014 Supervisor 35 34 28 2 0 0 2 2 69 57
2014 Non-supervisor 24 33 26 7 8 1 1 15 58 202
2011 Supervisor 21 34 28 11 4 1 0 15 56 94
2011 Non-supervisor 15 27 33 16 5 1 3 22 44 248
2008 Supervisor 18 29 36 13 2 0 2 16 48 84
2008 Non-supervisor 8 26 26 26 8 2 4 36 36 259

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 6 28 23 25 12 2 4 39 36 84
2017 Non-supervisor 13 19 22 26 15 2 3 43 33 190
2014 Supervisor 9 29 28 16 16 0 2 33 38 57
2014 Non-supervisor 12 25 28 18 11 2 4 31 40 200
2011 Supervisor 6 20 41 20 9 3 1 30 27 94
2011 Non-supervisor 8 25 27 20 12 4 2 35 36 248
2008 Supervisor 4 25 31 25 12 1 2 38 30 84
2008 Non-supervisor 6 15 25 28 17 5 3 49 23 256

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 8 25 49 9 5 2 1 15 35 84
2017 Non-supervisor 19 30 29 9 7 2 3 17 52 189
2014 Supervisor 14 38 39 7 0 0 1 7 53 57
2014 Non-supervisor 20 29 34 10 4 2 1 14 51 202
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 81 18 0 1 0 0 0 99 1 84
2017 Non-supervisor 73 20 3 4 0 0 1 93 5 190
2014 Supervisor 85 13 2 0 0 0 0 98 0 57
2014 Non-supervisor 78 17 2 2 0 0 0 96 2 202
2011 Supervisor 71 24 4 1 0 0 0 95 1 93
2011 Non-supervisor 75 20 1 2 0 0 1 96 2 248
2008 Supervisor 79 15 1 2 0 0 2 96 2 84
2008 Non-supervisor 76 15 2 2 1 0 4 95 3 259

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 37 16 5 5 4 2 73 11 84
2017 Non-supervisor 31 27 15 12 8 4 3 63 21 190
2014 Supervisor 42 34 17 4 2 0 1 77 5 57
2014 Non-supervisor 25 29 17 9 9 5 7 61 20 202

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 34 7 3 2 0 0 88 6 84
2017 Non-supervisor 44 32 10 8 4 1 0 78 12 190
2014 Supervisor 57 34 7 2 0 0 0 91 2 57
2014 Non-supervisor 45 34 11 5 3 0 0 80 9 202

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 48 6 1 2 0 0 90 4 84
2017 Non-supervisor 37 40 14 6 2 1 0 78 8 190
2014 Supervisor 49 42 7 2 0 0 0 91 2 57
2014 Non-supervisor 31 48 10 7 2 0 1 80 10 202
2011 Supervisor 32 54 7 4 3 0 1 86 7 94
2011 Non-supervisor 34 47 12 5 1 1 0 82 6 247
2008 Supervisor 32 57 6 5 0 0 0 89 5 84
2008 Non-supervisor 31 48 11 7 2 2 0 80 9 258

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 38 10 5 2 3 0 83 7 84
2017 Non-supervisor 20 28 18 13 11 9 1 54 27 190
2014 Supervisor 48 30 7 5 5 1 4 82 11 57
2014 Non-supervisor 23 30 19 11 7 9 2 59 20 202
2011 Supervisor 35 42 15 3 4 0 1 77 7 94
2011 Non-supervisor 25 36 17 10 6 7 0 65 17 248
2008 Supervisor 43 35 10 7 0 5 0 82 8 83
2008 Non-supervisor 22 35 18 12 5 6 1 62 19 259

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 34 21 6 6 7 9 61 14 84
2017 Non-supervisor 10 20 21 13 8 22 6 41 30 190
2014 Supervisor 17 44 11 11 5 0 12 70 18 57
2014 Non-supervisor 8 23 21 17 7 21 3 41 31 202

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 34 6 6 1 0 0 86 8 84
2017 Non-supervisor 43 44 8 5 1 0 0 87 5 190
2014 Supervisor 47 50 3 0 0 0 0 97 0 57
2014 Non-supervisor 42 44 8 5 1 0 0 86 6 202
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 43 9 8 5 0 0 78 13 84
2017 Non-supervisor 35 39 15 6 4 0 0 75 10 190
2014 Supervisor 37 45 12 2 2 0 3 84 4 57
2014 Non-supervisor 32 47 12 4 3 0 1 80 8 202
2011 Supervisor 33 38 19 7 2 0 0 71 9 94
2011 Non-supervisor 34 41 14 6 4 0 1 77 9 248
2008 Supervisor 29 38 17 8 7 0 1 67 16 84
2008 Non-supervisor 27 38 19 8 7 1 0 66 15 259

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 37 12 1 5 2 0 81 6 84
2017 Non-supervisor 41 31 15 8 3 2 0 73 11 190
2014 Supervisor 39 44 12 2 0 0 3 86 2 57
2014 Non-supervisor 39 41 12 5 2 1 0 81 7 201
2011 Supervisor 43 36 14 4 3 0 0 78 7 94
2011 Non-supervisor 39 38 11 5 3 3 1 80 9 248
2008 Supervisor 32 44 11 7 4 2 0 78 11 84
2008 Non-supervisor 33 38 16 8 4 2 0 72 12 259

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 39 6 5 4 0 0 86 8 84
2017 Non-supervisor 40 35 14 8 3 1 0 75 11 190
2014 Supervisor 44 44 5 4 2 0 1 89 5 57
2014 Non-supervisor 36 45 10 8 2 0 0 80 10 202
2011 Supervisor 39 42 15 2 2 0 0 81 4 94
2011 Non-supervisor 37 40 11 9 2 1 0 78 11 248
2008 Supervisor 33 45 10 10 2 0 0 79 12 84
2008 Non-supervisor 31 38 17 9 5 0 0 69 14 259

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 87 13 0 0 0 0 0 100 0 84
2017 Non-supervisor 78 18 1 2 0 0 1 97 2 190
2014 Supervisor 82 16 0 0 0 0 1 100 0 57
2014 Non-supervisor 79 18 2 0 0 0 1 98 0 202
2011 Supervisor 78 17 4 0 0 0 1 96 0 94
2011 Non-supervisor 83 13 1 1 0 0 2 98 1 248
2008 Supervisor 93 4 1 0 0 0 2 99 0 84
2008 Non-supervisor 84 10 1 1 0 0 5 98 1 259

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 49 7 5 0 0 2 88 5 84
2017 Non-supervisor 40 32 8 10 6 2 2 75 16 190
2014 Supervisor 33 28 14 5 5 4 10 71 13 57
2014 Non-supervisor 39 30 10 10 4 4 3 74 15 202
2011 Supervisor 24 39 12 16 5 1 2 65 22 94
2011 Non-supervisor 26 25 15 15 10 3 6 57 27 247

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 50 31 9 6 4 0 0 81 10 84
2017 Non-supervisor 45 32 12 8 2 0 0 78 10 190

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 27 11 3 8 0 0 78 11 84
2017 Non-supervisor 43 30 12 7 6 2 0 75 13 190

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 29 15 3 5 1 0 76 9 84
2017 Non-supervisor 43 30 14 9 5 0 0 73 13 189
2014 Supervisor 44 44 3 5 2 0 1 89 7 57
2014 Non-supervisor 45 38 7 7 3 0 0 82 10 202
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 43 16 5 3 3 12 71 9 84
2014 Supervisor 17 51 14 7 0 3 8 76 8 57

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 26 42 21 2 5 3 0 70 8 84
2017 Non-supervisor 22 39 16 10 5 8 1 67 16 190
2014 Supervisor 30 51 11 5 2 2 0 82 7 57
2014 Non-supervisor 16 48 17 8 4 8 0 69 12 201
2011 Supervisor 21 34 19 12 9 5 0 58 22 94
2011 Non-supervisor 18 28 25 14 6 9 0 51 22 247

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 39 22 4 5 1 0 69 9 84
2017 Non-supervisor 18 41 21 12 5 2 0 61 17 189
2014 Supervisor 29 44 19 5 3 0 0 73 9 57
2014 Non-supervisor 14 37 28 12 7 1 0 52 19 202
2011 Supervisor 9 31 24 18 17 1 0 40 35 94
2011 Non-supervisor 11 26 26 21 12 4 0 39 35 247
2008 Supervisor 19 51 17 8 4 1 0 71 12 84
2008 Non-supervisor 12 41 25 12 8 2 0 54 20 259

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 17 39 30 11 1 3 0 57 12 84
2017 Non-supervisor 12 34 26 15 5 7 0 50 22 188
2014 Supervisor 12 46 21 17 0 2 1 61 18 57
2014 Non-supervisor 10 34 31 15 4 5 0 47 20 201
2011 Supervisor 4 29 29 23 13 2 0 33 37 93
2011 Non-supervisor 6 26 30 23 9 6 0 33 35 247
2008 Supervisor 11 48 25 12 2 2 0 60 15 84
2008 Non-supervisor 8 39 27 18 6 3 0 48 24 259

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 27 44 16 8 1 3 0 74 10 84
2017 Non-supervisor 17 33 25 12 8 6 0 52 22 190
2014 Supervisor 26 50 15 7 2 0 0 76 9 57
2014 Non-supervisor 12 34 26 15 6 7 0 49 23 202
2011 Supervisor 11 26 26 13 19 5 0 39 33 93
2011 Non-supervisor 8 28 26 20 10 8 0 39 32 248
2008 Supervisor 18 51 18 7 2 4 0 72 10 84
2008 Non-supervisor 11 39 28 10 7 5 0 53 17 259

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 42 22 2 1 1 0 74 4 84
2017 Non-supervisor 16 41 25 10 5 3 0 59 16 189
2014 Supervisor 22 57 19 2 0 0 0 80 2 57
2014 Non-supervisor 10 50 21 15 3 1 0 61 19 202
2011 Supervisor 11 23 20 29 17 0 0 34 46 93
2011 Non-supervisor 6 27 29 23 13 3 0 34 36 247
2008 Supervisor 17 61 12 10 1 0 0 77 11 84
2008 Non-supervisor 14 40 24 17 5 0 0 54 22 258
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 37 53 6 4 0 0 0 90 4 84
2017 Non-supervisor 24 49 16 6 3 0 0 74 10 190
2014 Supervisor 35 51 9 5 0 0 0 86 5 57
2014 Non-supervisor 23 54 16 6 1 0 0 77 7 202
2011 Supervisor 16 43 15 22 4 0 0 59 26 94
2011 Non-supervisor 16 42 22 14 6 1 0 58 20 248

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 44 6 2 0 0 0 91 2 84
2017 Non-supervisor 33 52 8 3 1 2 0 87 4 190
2014 Supervisor 34 60 5 0 0 1 0 95 0 57
2014 Non-supervisor 31 52 11 3 0 2 0 85 3 202
2011 Supervisor 25 56 15 3 1 1 0 81 4 94
2011 Non-supervisor 24 48 16 8 3 2 0 73 11 248

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 44 40 13 4 0 0 0 84 4 84
2017 Non-supervisor 31 39 11 15 1 2 0 72 17 190
2014 Supervisor 42 45 5 7 0 0 0 88 7 57
2014 Non-supervisor 26 43 11 11 6 3 0 71 17 202
2011 Supervisor 38 46 7 4 1 3 0 87 6 94
2011 Non-supervisor 28 48 11 6 5 2 0 78 11 247
2008 Supervisor 38 48 6 6 2 0 0 86 8 84
2008 Non-supervisor 27 42 13 11 3 3 0 71 15 259

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 43 16 7 2 0 1 74 10 84
2017 Non-supervisor 19 36 18 13 4 5 5 61 19 189
2014 Supervisor 28 45 18 5 2 2 0 74 7 56
2014 Non-supervisor 13 43 23 11 4 5 1 60 16 202
2011 Supervisor 31 52 13 3 0 1 0 84 3 94
2011 Non-supervisor 23 46 16 7 2 4 1 73 10 248

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 23 26 12 4 10 11 47 20 84
2017 Non-supervisor 9 26 23 14 16 8 4 40 34 190
2014 Supervisor 11 28 14 21 7 12 7 48 34 57
2014 Non-supervisor 7 24 18 17 16 15 3 38 40 202
2011 Supervisor 6 30 18 18 13 12 2 43 36 93
2011 Non-supervisor 10 14 26 20 10 15 5 31 37 248

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 70 26 1 1 1 0 0 96 2 84
2017 Non-supervisor 62 29 3 5 1 0 0 91 5 190
2014 Supervisor 63 34 4 0 0 0 0 96 0 57
2014 Non-supervisor 65 26 5 2 0 0 1 92 3 202

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 69 26 4 1 0 0 0 95 1 84
2017 Non-supervisor 60 29 4 5 0 2 0 91 5 190
2014 Supervisor 65 23 9 2 0 1 0 89 2 57
2014 Non-supervisor 61 25 3 2 2 2 4 92 5 202
2011 Supervisor 64 33 2 0 0 0 1 98 0 94
2011 Non-supervisor 65 28 2 2 1 2 1 95 3 248
2008 Supervisor 73 23 2 1 0 0 0 96 1 83
2008 Non-supervisor 74 20 3 2 0 1 1 95 2 257

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 43 16 7 1 0 0 76 8 84
2017 Non-supervisor 25 45 19 7 4 0 0 70 11 190
2014 Supervisor 30 48 14 9 0 0 0 77 9 57
2014 Non-supervisor 26 36 17 15 2 2 1 64 18 202
2011 Supervisor 19 46 25 9 1 0 0 65 10 94
2011 Non-supervisor 19 46 21 11 2 1 0 66 13 247
2008 Supervisor 29 52 15 2 1 0 0 81 4 84
2008 Non-supervisor 26 42 18 11 2 1 0 69 13 257

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 36 20 17 5 1 5 55 23 84
2017 Non-supervisor 12 25 15 24 17 4 2 40 43 190
2014 Supervisor 14 25 30 19 5 2 5 42 26 57
2014 Non-supervisor 8 21 24 25 15 3 4 32 43 202
2011 Supervisor 10 21 28 28 10 1 3 32 40 94
2011 Non-supervisor 9 26 20 24 14 4 3 37 41 248
2008 Supervisor 13 33 18 18 8 4 6 51 29 84
2008 Non-supervisor 8 35 17 24 12 1 2 45 37 258

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 47 22 2 2 3 0 73 5 84
2017 Non-supervisor 15 34 28 14 6 3 1 50 21 190

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 56 7 1 0 0 0 92 1 84
2017 Non-supervisor 32 41 17 4 2 3 0 76 7 189
2014 Supervisor 43 44 11 2 0 0 0 87 2 57
2014 Non-supervisor 30 49 12 3 1 3 0 83 5 202

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 59 3 4 0 0 0 93 4 84
2017 Non-supervisor 28 52 11 6 1 1 0 81 7 189
2014 Supervisor 30 60 10 0 0 0 0 90 0 57
2014 Non-supervisor 28 47 14 5 1 4 0 79 7 202
2011 Supervisor 22 52 16 4 4 2 0 75 9 93
2011 Non-supervisor 24 44 18 8 3 3 0 70 12 248

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 40 42 11 4 3 0 0 82 6 83
2017 Non-supervisor 36 48 10 4 2 0 0 83 6 190
2014 Supervisor 46 45 5 2 2 0 0 91 4 57
2014 Non-supervisor 30 56 8 3 2 0 0 86 6 202
2011 Supervisor 19 45 19 9 6 1 0 66 15 93
2011 Non-supervisor 26 46 16 7 4 1 0 72 12 248
2008 Supervisor 30 55 8 5 2 0 0 85 7 84
2008 Non-supervisor 26 54 12 6 2 0 0 80 8 258

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 37 30 21 9 3 1 0 67 11 84
2017 Non-supervisor 31 35 19 10 4 1 0 67 14 190
2014 Supervisor 37 41 16 7 0 0 0 77 7 57
2014 Non-supervisor 17 53 19 7 4 0 0 70 11 202
2011 Supervisor 16 33 31 13 6 1 0 50 19 94
2011 Non-supervisor 15 41 24 13 5 3 0 58 18 245

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 39 18 5 3 1 0 74 8 84
2017 Non-supervisor 32 35 22 8 3 0 0 67 11 190
2014 Supervisor 33 47 14 5 0 0 0 81 5 57
2014 Non-supervisor 19 54 17 6 3 0 0 73 10 202
2011 Supervisor 16 33 26 19 5 1 0 50 24 94
2011 Non-supervisor 14 44 22 13 6 2 0 59 19 245
2008 Supervisor 24 60 11 6 0 0 0 83 6 84
2008 Non-supervisor 24 43 20 9 3 0 0 67 12 259

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 29 22 14 4 1 0 59 19 84
2017 Non-supervisor 32 23 19 10 7 9 0 60 19 189
2014 Supervisor 28 28 22 10 2 8 1 62 13 57
2014 Non-supervisor 22 39 18 9 8 5 0 63 18 202
2011 Supervisor 19 37 16 18 6 2 2 58 25 94
2011 Non-supervisor 18 25 23 17 8 8 1 48 27 246
2008 Supervisor 31 37 13 7 2 8 1 75 11 84
2008 Non-supervisor 23 32 21 13 5 7 0 59 19 259
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Supervisor 28 37 35 84
2017 Non-supervisor 28 44 28 190
2014 Supervisor 33 43 24 57
2014 Non-supervisor 24 38 38 202
2011 Supervisor 33 35 32 94
2011 Non-supervisor 30 37 33 248

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Supervisor 16 17 50 0 5 12 23
2017 Non-supervisor 25 11 42 7 8 8 54
2014 Supervisor 18 32 26 0 9999 25 19
2014 Non-supervisor 14 10 39 16 9999 20 49
2011 Supervisor 19 9 48 14 9999 10 31
2011 Non-supervisor 13 7 59 12 9999 10 74
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 11 89 84
2017 Non-supervisor 18 82 190
2014 Supervisor 16 84 56
2014 Non-supervisor 15 85 201

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 31 34
2014 Non-supervisor 47 30

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 84 34
2014 Non-supervisor 60 30

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 34
2014 Non-supervisor 0 30

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 34
2014 Non-supervisor 0 30

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 34
2014 Non-supervisor 0 30

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 30 34
2014 Non-supervisor 33 30

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 41 34
2014 Non-supervisor 60 30

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 42 34
2014 Non-supervisor 30 30

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 19 34

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 22 34
2014 Non-supervisor 20 30

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 54 34
2014 Non-supervisor 63 30

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 22 34
2014 Non-supervisor 30 30

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 34
2014 Non-supervisor 0 30

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 14 34

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 54 34
2014 Non-supervisor 30 30

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 33 34
2014 Non-supervisor 64 29

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 19 34
2014 Non-supervisor 34 29

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 18 34
2014 Non-supervisor 17 29

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 27 34
2014 Non-supervisor 17 29

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 13 34

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 40 34
2014 Non-supervisor 21 29

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 31

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 24 31
2014 Non-supervisor 0 29

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 21 31
2014 Non-supervisor 24 29

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 45 31
2014 Non-supervisor 49 29

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 56 31
2014 Non-supervisor 30 29

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 31

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 19 31

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 92 8 34

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 18 17 5 4 22 16 60 14 84
2017 Non-supervisor 9 21 17 5 6 34 8 51 19 189
2014 Supervisor 10 26 13 5 0 33 12 66 10 57
2014 Non-supervisor 8 13 17 5 5 40 13 43 21 202

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 41 11 9 0 4 1 79 9 84
2017 Non-supervisor 20 48 17 6 3 6 0 71 10 189
2014 Supervisor 21 42 21 6 0 12 0 70 6 57
2014 Non-supervisor 14 34 21 5 3 21 2 62 10 201
2011 Supervisor 25 52 14 4 1 3 0 80 6 91
2011 Non-supervisor 23 48 19 4 2 4 0 74 6 248
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 40 11 7 1 1 20 75 11 82
2017 Non-supervisor 12 52 20 9 5 1 2 65 14 190
2014 Supervisor 13 54 16 4 0 0 15 78 4 57
2014 Non-supervisor 10 58 16 8 2 1 5 72 10 202
2011 Supervisor 17 50 13 6 1 1 11 77 9 94
2011 Non-supervisor 12 49 23 11 0 2 3 64 12 247
2008 Supervisor 18 45 12 8 1 1 14 75 11 84
2008 Non-supervisor 12 48 18 14 3 1 3 63 18 259

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 29 14 2 0 22 18 73 4 83
2017 Non-supervisor 7 24 26 5 3 27 8 47 13 189
2014 Supervisor 10 23 18 5 0 34 10 59 9 57
2014 Non-supervisor 6 20 24 8 4 30 9 43 19 202
2011 Supervisor 7 39 18 10 4 18 5 59 18 94
2011 Non-supervisor 7 18 25 10 2 27 10 40 20 247

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 27 11 4 0 5 15 82 4 84
2017 Non-supervisor 33 42 9 4 0 10 2 85 5 190
2014 Supervisor 31 31 12 4 0 2 20 80 5 57
2014 Non-supervisor 27 49 7 3 1 7 5 87 5 202
2011 Supervisor 33 45 7 3 0 5 8 88 3 94
2011 Non-supervisor 28 42 12 4 1 9 4 81 6 247
2008 Supervisor 31 40 10 4 1 0 14 83 6 84
2008 Non-supervisor 21 44 16 3 1 11 3 76 5 259

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 28 13 5 0 7 14 77 6 84
2017 Non-supervisor 24 41 13 6 0 14 2 77 7 190
2014 Supervisor 28 33 12 5 0 4 18 78 7 57
2014 Non-supervisor 18 50 10 3 2 11 5 82 5 202
2011 Supervisor 25 36 18 3 0 11 7 74 4 94
2011 Non-supervisor 21 45 14 4 0 13 3 78 6 246
2008 Supervisor 27 42 11 5 1 0 14 81 7 84
2008 Non-supervisor 27 44 14 5 1 6 3 78 6 259
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 8 92 84
2017 Non-supervisor 9 91 190
2014 Supervisor 0 100 57
2014 Non-supervisor 6 94 202

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 40 18

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 85 18
2014 Non-supervisor 92 12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18
2014 Non-supervisor 0 12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18
2014 Non-supervisor 0 12

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18
2014 Non-supervisor 0 12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 40 18

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18
2014 Non-supervisor 0 12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18
2014 Non-supervisor 0 12

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 63 18
2014 Non-supervisor 43 12

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 16
2014 Non-supervisor 0 12

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 16

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 16
2014 Non-supervisor 0 12

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 16
2014 Non-supervisor 0 12

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 16

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 16

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 16
2014 Non-supervisor 0 12

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 16
2014 Non-supervisor 0 12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 59 16

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 34 16

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 88 12 18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 16 23 8 4 1 28 19 74 10 84
2017 Non-supervisor 12 20 19 4 4 36 6 55 12 190
2014 Supervisor 10 19 10 3 0 46 12 68 8 57
2014 Non-supervisor 9 14 17 3 0 44 12 53 9 202

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 44 11 5 0 8 2 82 5 84
2017 Non-supervisor 21 40 23 3 2 10 1 69 5 187
2014 Supervisor 25 30 23 2 0 19 1 69 2 57
2014 Non-supervisor 14 35 20 3 0 23 3 67 5 201
2011 Supervisor 30 45 12 4 2 7 0 81 6 94
2011 Non-supervisor 23 51 15 2 1 8 0 80 3 247
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 29 17 7 2 1 5 72 10 84
2017 Non-supervisor 40 18 17 9 11 0 4 60 21 189

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 6 12 40 24 18 0 0 18 42 84
2017 Non-supervisor 14 35 29 16 6 0 0 49 22 190

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 17 39 20 12 1 0 28 32 84
2017 Non-supervisor 12 32 26 21 8 0 0 45 29 189

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 7 16 37 18 21 0 1 23 39 84
2017 Non-supervisor 23 24 25 21 7 0 0 47 28 188

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 21 32 17 8 0 4 41 26 83
2017 Non-supervisor 44 27 17 6 2 0 6 74 8 187

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 32 21 16 11 0 0 52 27 84
2017 Non-supervisor 26 32 22 13 7 0 1 58 19 189

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 27 33 13 2 0 1 51 16 84
2017 Non-supervisor 19 34 29 12 4 0 0 54 17 189

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 28 28 21 12 0 0 39 33 84
2017 Non-supervisor 18 27 31 15 8 0 0 45 23 190

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 31 22 22 2 0 0 54 25 84
2017 Non-supervisor 20 31 21 22 6 0 0 51 28 190

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 32 27 12 7 0 1 53 19 84
2017 Non-supervisor 20 37 20 14 7 1 1 58 21 190

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 60 19 14 4 1 0 1 81 5 83
2017 Non-supervisor 55 22 11 6 3 0 2 79 9 190

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 74 6 1 6 7 1 5 85 13 83
2017 Non-supervisor 68 10 7 8 2 1 5 83 10 190

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 65 22 2 4 4 0 4 90 8 83
2017 Non-supervisor 53 25 11 9 0 0 2 79 9 190

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 21 10 6 7 0 5 77 13 83
2017 Non-supervisor 59 15 8 11 5 1 1 76 16 189

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 27 13 6 4 0 2 76 10 83
2017 Non-supervisor 52 3 1 3 0 0 41 93 4 189

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 74 15 6 1 0 0 4 93 1 83
2017 Non-supervisor 70 14 6 2 0 0 7 90 3 189

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 76 11 7 1 0 0 4 91 1 83
2017 Non-supervisor 59 10 8 9 9 0 4 73 18 190

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 26 10 2 0 0 4 87 2 83
2017 Non-supervisor 48 26 16 6 2 0 2 75 8 189

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 8 20 44 22 4 1 1 28 26 84
2017 Non-supervisor 10 28 42 16 4 0 0 38 20 190

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 1 24 40 22 12 0 0 34 26 84
2017 Non-supervisor 4 21 37 26 12 0 0 38 24 190

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 53 19 1 1 0 0 78 3 84
2017 Non-supervisor 15 50 24 6 3 2 0 66 9 190

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 47 21 10 5 1 0 63 16 84
2017 Non-supervisor 12 47 15 18 6 2 0 60 24 189
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 13 87 190
2014 Non-supervisor 6 94 202

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 74 26 25
2014 Non-supervisor 69 31 13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-supervisor 59 0 22 9 11 0 0 59 19 18
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 26 19 7 6 3 0 40 60 84
2017 Non-supervisor 47 20 14 7 8 2 1 49 51 190

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 20 49
2017 Non-supervisor 21 91

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 26 49
2017 Non-supervisor 37 91

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 19 49
2017 Non-supervisor 24 91

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 60 49
2017 Non-supervisor 39 91

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Supervisor 2 49
2017 Non-supervisor 10 91

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 34 49
2017 Non-supervisor 52 91

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Supervisor 14 69 10 2 5 0 49
2017 Non-supervisor 9 56 10 13 3 8 91

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 39 6 8 2 0 4 84 10 49
2017 Non-supervisor 33 27 13 13 8 1 4 64 23 92

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 2 8 6 4 10 6 64 33 47 49
2017 Non-supervisor 6 11 8 13 23 5 35 28 60 92
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