2017 Public Service Employee Survey Results for Canada Economic Development for Québec Regions by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	49	0	8	0	92	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	35	0	0	0	100	0	25
2017	Bachelor's degree	38	49	7	4	3	86	6	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	47	11	9	1	79	10	120
2014	Secondary or high school graduation certificate or equivalent or less	52	30	0	12	6	81	19	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	46	3	7	7	83	14	24
2014	University certificate or diploma below the bachelor's level	51	39	0	0	10	90	10	10
2014	Bachelor's degree	31	49	9	8	2	81	10	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	44	8	11	2	79	13	100
2011	Secondary or high school graduation certificate or equivalent or less	49	51	0	0	0	100	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	20	7	0	0	93	0	31
2011	University certificate or diploma below the bachelor's level	75	19	0	6	0	94	6	16
2011	Bachelor's degree	56	39	3	2	0	95	2	141
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	42	5	5	0	90	5	135
2008	Secondary or high school graduation certificate or equivalent or less	69	25	3	3	0	94	3	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	14	0	6	3	91	9	35
2008	University certificate or diploma below the bachelor's level	86	14	0	0	0	100	0	22
2008	Bachelor's degree	63	31	2	5	0	93	5	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	30	7	1	2	91	3	107

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	75	25	0	0	0	0	100	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	87	13	0	0	0	0	100	0	25
2017	Bachelor's degree	69	31	0	1	0	0	99	1	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	22	2	3	0	0	96	3	120
2014	Secondary or high school graduation certificate or equivalent or less	80	14	0	6	0	0	94	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	28	3	8	0	0	89	8	24
2014	University certificate or diploma below the bachelor's level	81	19	0	0	0	0	100	0	10
2014	Bachelor's degree	65	32	2	1	0	0	97	1	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	26	1	0	0	0	99	0	100
2011	Secondary or high school graduation certificate or equivalent or less	62	38	0	0	0	0	100	0	13
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	87	10	3	0	0	0	97	0	31
2011	University certificate or diploma below the bachelor's level	81	13	0	6	0	0	94	6	16
2011	Bachelor's degree	76	19	3	1	0	0	96	1	141
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	21	1	1	0	0	97	1	135
2008	Secondary or high school graduation certificate or equivalent or less	88	9	3	0	0	0	97	0	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	83	11	3	0	0	3	97	0	35
2008	University certificate or diploma below the bachelor's level	95	5	0	0	0	0	100	0	22
2008	Bachelor's degree	81	17	1	1	0	0	98	1	143
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	21	2	1	2	0	95	3	107

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	39	8	0	0	0	92	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	20	0	5	0	0	95	5	25
2017	Bachelor's degree	59	32	3	5	0	0	91	5	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	39	4	3	1	0	91	4	120
2014	Secondary or high school graduation certificate or equivalent or less	72	22	0	6	0	0	94	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	29	3	3	0	0	93	3	24
2014	University certificate or diploma below the bachelor's level	91	9	0	0	0	0	100	0	10
2014	Bachelor's degree	66	26	5	0	1	1	94	1	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	31	3	3	0	0	94	3	100
2011	Secondary or high school graduation certificate or equivalent or less	72	28	0	0	0	0	100	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	81	13	3	3	0	0	93	3	31
2011	University certificate or diploma below the bachelor's level	69	25	0	6	0	0	94	6	16
2011	Bachelor's degree	69	23	6	2	0	0	92	2	141
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	27	2	6	1	1	92	6	134
2008	Secondary or high school graduation certificate or equivalent or less	72	25	0	0	0	3	100	0	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	14	0	3	0	3	97	3	35
2008	University certificate or diploma below the bachelor's level	86	9	0	0	5	0	95	5	22
2008	Bachelor's degree	77	17	2	3	1	0	94	3	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	23	5	3	2	0	91	5	108

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	55	8	8	0	0	0	83	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	32	0	17	0	0	0	83	17	25
2017	Bachelor's degree	39	35	11	12	4	0	0	73	16	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	27	10	10	8	0	0	72	18	120
2014	Secondary or high school graduation certificate or equivalent or less	34	60	0	6	0	0	0	94	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	36	8	0	0	0	0	92	0	24
2014	University certificate or diploma below the bachelor's level	51	39	0	0	10	0	0	90	10	10
2014	Bachelor's degree	41	39	8	8	3	0	0	81	11	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	31	7	9	8	0	0	76	17	100
2011	Secondary or high school graduation certificate or equivalent or less	49	29	7	7	8	0	0	78	15	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	24	10	6	0	3	0	83	7	30
2011	University certificate or diploma below the bachelor's level	61	27	6	6	0	0	0	88	6	16
2011	Bachelor's degree	38	38	7	15	1	0	0	76	17	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	35	13	8	6	0	1	72	15	134

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	50	8	17	0	0	0	75	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	51	0	4	4	0	0	93	7	25
2017	Bachelor's degree	27	53	13	4	4	0	0	80	7	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	46	16	10	4	0	0	70	14	120
2014	Secondary or high school graduation certificate or equivalent or less	50	36	8	6	0	0	0	86	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	45	12	16	0	0	0	72	16	24
2014	University certificate or diploma below the bachelor's level	52	29	0	20	0	0	0	80	20	10
2014	Bachelor's degree	32	40	17	8	1	0	1	73	9	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	46	15	6	1	0	2	77	7	100
2011	Secondary or high school graduation certificate or equivalent or less	28	72	0	0	0	0	0	100	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	55	7	0	0	3	0	93	0	31
2011	University certificate or diploma below the bachelor's level	24	57	12	6	0	0	0	82	6	16
2011	Bachelor's degree	30	44	18	6	1	0	1	75	8	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	47	17	10	3	1	0	69	13	135
2008	Secondary or high school graduation certificate or equivalent or less	44	47	9	0	0	0	0	91	0	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	29	17	6	0	0	0	77	6	35
2008	University certificate or diploma below the bachelor's level	55	32	9	0	5	0	0	86	5	22
2008	Bachelor's degree	33	51	10	3	1	0	1	85	5	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	49	16	4	3	1	0	78	7	108

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	58	0	9	0	0	91	9	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	50	11	0	0	0	89	0	25
2017	Bachelor's degree	37	44	14	4	1	0	82	5	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	43	11	4	6	0	79	11	120
2014	Secondary or high school graduation certificate or equivalent or less	44	42	0	8	6	0	86	14	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	32	29	0	0	0	71	0	24
2014	University certificate or diploma below the bachelor's level	21	48	21	0	10	0	69	10	10
2014	Bachelor's degree	23	59	13	4	1	1	83	5	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	46	10	10	1	0	79	11	100
2011	Secondary or high school graduation certificate or equivalent or less	28	42	22	7	0	0	71	7	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	37	10	3	0	3	86	3	30
2011	University certificate or diploma below the bachelor's level	18	57	13	12	0	0	75	12	16
2011	Bachelor's degree	36	42	15	6	1	1	78	7	141
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	45	10	7	4	0	79	11	135
2008	Secondary or high school graduation certificate or equivalent or less	44	34	9	9	3	0	78	13	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	46	9	3	0	0	89	3	35
2008	University certificate or diploma below the bachelor's level	23	55	23	0	0	0	77	0	22
2008	Bachelor's degree	35	47	14	3	0	0	83	3	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	45	14	5	2	0	80	6	108

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	42	0	9	9	0	0	81	19	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	33	4	0	0	0	0	96	0	25
2017	Bachelor's degree	37	42	13	6	2	0	0	79	8	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	45	5	6	4	0	0	85	10	120
2014	Secondary or high school graduation certificate or equivalent or less	52	34	8	0	6	0	0	86	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	28	17	4	0	0	0	79	4	24
2014	University certificate or diploma below the bachelor's level	31	49	9	10	0	0	0	81	10	10
2014	Bachelor's degree	30	52	11	4	2	1	0	83	6	108
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	44	8	9	4	0	0	79	13	100
2011	Secondary or high school graduation certificate or equivalent or less	36	57	7	0	0	0	0	93	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	42	10	3	0	3	0	87	3	31
2011	University certificate or diploma below the bachelor's level	30	30	8	32	0	0	0	61	32	16
2011	Bachelor's degree	38	44	8	6	3	0	1	83	9	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	42	12	9	3	0	0	76	12	135
2008	Secondary or high school graduation certificate or equivalent or less	53	31	6	9	0	0	0	84	9	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	43	9	6	3	0	0	83	9	35
2008	University certificate or diploma below the bachelor's level	36	36	9	9	5	5	0	76	14	22
2008	Bachelor's degree	35	55	6	4	0	0	1	90	4	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	52	6	7	0	0	0	87	7	108

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	65	0	19	0	0	0	81	19	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	26	5	9	0	0	0	85	9	25
2017	Bachelor's degree	49	43	5	3	0	0	1	93	3	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	42	5	7	2	0	0	87	8	119
2014	Secondary or high school graduation certificate or equivalent or less	46	41	13	0	0	0	0	87	0	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	44	8	4	0	0	0	88	4	24
2014	University certificate or diploma below the bachelor's level	61	39	0	0	0	0	0	100	0	10
2014	Bachelor's degree	41	45	10	4	0	0	0	86	4	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	28	15	6	1	1	1	78	7	100

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	28	0	9	9	0	0	81	19	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	21	11	4	0	0	4	84	4	25
2017	Bachelor's degree	25	46	12	10	6	0	0	71	16	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	38	20	12	2	0	1	66	14	120
2014	Secondary or high school graduation certificate or equivalent or less	28	52	14	6	0	0	0	80	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	32	12	12	0	0	7	74	13	24
2014	University certificate or diploma below the bachelor's level	61	9	30	0	0	0	0	70	0	10
2014	Bachelor's degree	20	48	20	7	4	0	2	69	11	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	33	15	13	2	2	2	68	16	100
2011	Secondary or high school graduation certificate or equivalent or less	29	57	7	0	0	0	7	93	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	29	13	3	0	3	3	83	3	31
2011	University certificate or diploma below the bachelor's level	24	45	18	13	0	0	0	69	13	16
2011	Bachelor's degree	30	37	15	8	5	1	5	71	14	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	47	16	9	1	0	2	73	11	134

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	49	0	0	9	0	9	90	10	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	11	9	9	0	0	14	79	11	25
2017	Bachelor's degree	34	38	7	10	3	0	8	78	14	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	28	11	10	5	2	9	71	17	120
2014	Secondary or high school graduation certificate or equivalent or less	38	44	6	6	0	0	6	87	7	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	33	0	3	0	3	8	96	4	24
2014	University certificate or diploma below the bachelor's level	52	19	9	0	10	0	9	79	11	10
2014	Bachelor's degree	27	42	10	7	3	1	10	78	11	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	29	16	10	8	0	11	61	20	100
2011	Secondary or high school graduation certificate or equivalent or less	42	28	8	0	0	0	22	90	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	17	16	0	0	0	0	84	0	31
2011	University certificate or diploma below the bachelor's level	43	26	20	6	0	0	6	73	6	16
2011	Bachelor's degree	42	31	13	6	4	2	2	76	11	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	31	10	7	7	0	5	73	16	134
2008	Secondary or high school graduation certificate or equivalent or less	56	19	0	6	3	0	16	89	11	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	23	6	0	6	0	6	88	6	35
2008	University certificate or diploma below the bachelor's level	64	23	5	0	0	5	5	95	0	22
2008	Bachelor's degree	40	24	10	13	7	2	4	67	21	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	31	6	19	9	0	7	64	30	108

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	57	6	8	0	0	0	86	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	38	7	4	0	0	0	89	4	25
2017	Bachelor's degree	30	45	17	7	1	0	0	75	8	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	41	13	10	2	0	0	75	12	120
2014	Secondary or high school graduation certificate or equivalent or less	44	36	8	6	6	0	0	80	12	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	50	7	4	0	0	0	88	4	24
2014	University certificate or diploma below the bachelor's level	31	40	9	20	0	0	0	71	20	10
2014	Bachelor's degree	14	63	16	5	1	0	0	77	6	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	51	11	5	7	0	0	77	12	100
2011	Secondary or high school graduation certificate or equivalent or less	22	50	14	15	0	0	0	72	15	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	29	13	6	0	0	3	80	6	31
2011	University certificate or diploma below the bachelor's level	12	44	19	18	6	0	0	56	24	16
2011	Bachelor's degree	28	46	15	8	3	0	0	74	11	141
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	50	13	8	6	1	0	73	13	134
2008	Secondary or high school graduation certificate or equivalent or less	38	44	13	3	3	0	0	81	6	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	49	14	3	0	0	0	83	3	35
2008	University certificate or diploma below the bachelor's level	32	50	14	5	0	0	0	82	5	22
2008	Bachelor's degree	24	58	11	6	1	0	0	83	6	143
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	47	15	6	2	0	0	77	8	108

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	32	12	8	23	0	0	57	31	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	49	4	7	0	0	0	89	7	25
2017	Bachelor's degree	25	40	17	14	5	0	0	65	19	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	37	22	17	6	0	0	54	24	120
2014	Secondary or high school graduation certificate or equivalent or less	38	30	0	12	14	0	6	72	28	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	40	17	3	11	0	0	68	15	24
2014	University certificate or diploma below the bachelor's level	21	41	9	18	10	0	0	62	29	10
2014	Bachelor's degree	13	45	25	10	5	0	1	59	16	108
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	33	23	11	9	0	0	57	20	100
2011	Secondary or high school graduation certificate or equivalent or less	28	35	14	22	0	0	0	64	22	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	42	19	3	0	0	0	77	3	31
2011	University certificate or diploma below the bachelor's level	6	57	19	12	0	6	0	67	13	16
2011	Bachelor's degree	18	50	17	10	5	0	0	68	15	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	41	22	17	3	0	0	57	21	135

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	41	12	23	8	57	31	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	32	9	13	0	78	13	25
2017	Bachelor's degree	22	50	14	10	4	72	13	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	40	18	14	3	65	17	120

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	49	0	0	17	0	0	83	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	39	7	4	0	0	0	89	4	25
2017	Bachelor's degree	30	52	13	3	3	0	0	82	6	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	40	17	3	3	0	0	77	6	119
2014	Secondary or high school graduation certificate or equivalent or less	30	45	6	0	12	6	0	80	13	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	48	4	3	4	0	0	88	8	24
2014	University certificate or diploma below the bachelor's level	52	19	19	9	0	0	0	71	9	10
2014	Bachelor's degree	26	53	18	3	1	0	0	78	4	108
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	43	9	5	3	1	0	83	8	99
2011	Secondary or high school graduation certificate or equivalent or less	15	42	28	15	0	0	0	57	15	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	49	16	0	0	0	3	84	0	31
2011	University certificate or diploma below the bachelor's level	31	43	14	12	0	0	0	74	12	16
2011	Bachelor's degree	28	51	13	5	3	1	0	79	8	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	48	17	11	4	0	0	69	15	135
2008	Secondary or high school graduation certificate or equivalent or less	34	44	13	6	0	3	0	81	6	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	37	20	0	0	0	0	80	0	35
2008	University certificate or diploma below the bachelor's level	41	32	18	5	0	5	0	76	5	22
2008	Bachelor's degree	32	50	13	3	2	0	0	82	6	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	47	11	7	1	0	0	81	8	108

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	32	12	6	25	57	31	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	29	20	4	0	76	4	25
2017	Bachelor's degree	25	41	16	14	4	66	18	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	42	13	16	7	64	23	120

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	49	0	8	0	0	92	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	28	0	0	0	0	100	0	25
2017	Bachelor's degree	33	50	11	4	1	0	84	5	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	44	11	3	1	0	84	5	118
2014	Secondary or high school graduation certificate or equivalent or less	66	20	0	0	14	0	86	14	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	33	4	0	0	0	96	0	24
2014	University certificate or diploma below the bachelor's level	62	29	0	9	0	0	91	9	10
2014	Bachelor's degree	42	44	11	2	1	0	86	3	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	45	11	3	3	0	83	6	100
2011	Secondary or high school graduation certificate or equivalent or less	43	50	7	0	0	0	93	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	33	9	3	0	0	88	3	31
2011	University certificate or diploma below the bachelor's level	33	47	13	6	0	0	81	6	15
2011	Bachelor's degree	41	44	9	3	3	0	85	6	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	49	13	4	0	1	83	4	135

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	38	8	0	17	0	0	75	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	28	30	5	0	0	0	65	5	25
2017	Bachelor's degree	17	43	19	16	5	0	0	60	21	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	40	18	12	6	0	0	63	18	118
2014	Secondary or high school graduation certificate or equivalent or less	22	52	8	0	19	0	0	74	19	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	32	12	15	0	0	0	72	15	24
2014	University certificate or diploma below the bachelor's level	41	10	9	29	10	0	0	52	39	10
2014	Bachelor's degree	14	47	26	9	3	1	1	61	12	108
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	45	14	14	9	0	0	63	23	100
2011	Secondary or high school graduation certificate or equivalent or less	7	43	14	21	8	8	0	54	31	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	43	16	3	0	0	0	81	3	31
2011	University certificate or diploma below the bachelor's level	19	33	28	19	0	0	0	52	19	15
2011	Bachelor's degree	24	42	18	10	5	1	0	66	15	142
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	45	17	16	6	0	0	61	22	134

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	14	12	8	17	63	25	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	46	20	0	0	80	0	25
2017	Bachelor's degree	24	41	20	12	3	65	15	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	45	17	9	8	65	17	118
2014	Secondary or high school graduation certificate or equivalent or less	50	30	0	14	6	80	20	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	48	7	8	0	85	8	24
2014	University certificate or diploma below the bachelor's level	41	10	0	29	19	52	48	10
2014	Bachelor's degree	22	36	25	13	5	58	18	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	37	18	19	7	56	26	100

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	38	8	8	8	0	0	75	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	48	13	0	0	0	0	87	0	25
2017	Bachelor's degree	25	50	14	9	2	0	0	75	11	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	43	24	10	3	0	0	62	14	117
2014	Secondary or high school graduation certificate or equivalent or less	36	37	14	12	0	0	0	74	12	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	29	15	13	0	0	4	71	13	24
2014	University certificate or diploma below the bachelor's level	52	20	29	0	0	0	0	71	0	10
2014	Bachelor's degree	19	53	21	4	3	0	0	72	7	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	37	22	9	7	0	1	62	16	100
2011	Secondary or high school graduation certificate or equivalent or less	22	29	28	14	8	0	0	51	22	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	52	10	0	0	3	0	90	0	31
2011	University certificate or diploma below the bachelor's level	30	51	19	0	0	0	0	81	0	16
2011	Bachelor's degree	29	55	8	6	3	0	0	84	8	142
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	55	18	6	2	0	0	74	8	134

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	38	8	8	0	8	0	82	9	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	36	11	0	0	0	0	89	0	25
2017	Bachelor's degree	35	42	18	4	1	0	0	77	5	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	35	17	11	1	0	0	72	12	118
2014	Secondary or high school graduation certificate or equivalent or less	36	44	8	12	0	0	0	80	12	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	56	0	0	0	0	0	100	0	24
2014	University certificate or diploma below the bachelor's level	41	39	0	20	0	0	0	80	20	10
2014	Bachelor's degree	22	63	9	6	0	0	0	85	6	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	46	11	6	5	0	0	78	11	99
2011	Secondary or high school graduation certificate or equivalent or less	22	42	22	15	0	0	0	64	15	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	36	9	3	0	0	3	87	3	31
2011	University certificate or diploma below the bachelor's level	12	76	0	12	0	0	0	88	12	16
2011	Bachelor's degree	32	51	9	6	3	0	0	83	8	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	54	8	6	5	0	0	81	11	133
2008	Secondary or high school graduation certificate or equivalent or less	38	47	16	0	0	0	0	84	0	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	46	11	3	0	0	0	86	3	35
2008	University certificate or diploma below the bachelor's level	41	55	0	5	0	0	0	95	5	22
2008	Bachelor's degree	31	60	8	1	0	0	0	91	1	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	44	14	5	1	0	0	81	6	108

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	47	12	0	0	0	0	88	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	28	0	13	3	0	0	84	16	25
2017	Bachelor's degree	38	36	16	3	8	0	0	74	11	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	42	18	13	1	0	0	68	14	120
2014	Secondary or high school graduation certificate or equivalent or less	30	28	14	14	14	0	0	58	28	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	40	4	3	0	0	0	92	3	24
2014	University certificate or diploma below the bachelor's level	61	29	10	0	0	0	0	90	0	10
2014	Bachelor's degree	39	37	18	4	2	0	0	76	6	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38	22	12	4	0	1	62	16	100
2011	Secondary or high school graduation certificate or equivalent or less	43	22	22	14	0	0	0	65	14	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	65	0	0	0	3	0	100	0	31
2011	University certificate or diploma below the bachelor's level	30	39	24	6	0	0	0	70	6	16
2011	Bachelor's degree	33	39	15	9	4	0	0	72	13	142
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	42	18	10	4	1	0	68	14	134
2008	Secondary or high school graduation certificate or equivalent or less	34	38	9	13	6	0	0	72	19	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	34	20	11	0	0	0	69	11	35
2008	University certificate or diploma below the bachelor's level	36	45	14	5	0	0	0	82	5	22
2008	Bachelor's degree	27	42	14	11	6	0	0	69	17	143
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	38	19	13	5	1	0	64	18	108

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	17	67	17	0	0	0	17	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	10	46	23	7	0	0	31	23	25
2017	Bachelor's degree	7	33	42	11	6	0	2	17	40	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	37	43	8	4	1	1	13	44	120
2014	Secondary or high school graduation certificate or equivalent or less	6	30	50	0	14	0	0	14	36	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	35	30	15	0	0	0	15	55	24
2014	University certificate or diploma below the bachelor's level	10	31	39	9	10	0	0	20	41	10
2014	Bachelor's degree	12	33	35	15	3	0	2	19	46	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	38	33	15	1	1	1	16	50	100
2011	Secondary or high school graduation certificate or equivalent or less	22	36	42	0	0	0	0	0	58	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	32	29	7	10	3	0	17	53	31
2011	University certificate or diploma below the bachelor's level	19	37	24	8	12	0	0	20	56	16
2011	Bachelor's degree	14	41	34	8	4	0	0	12	54	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	40	27	7	4	1	0	11	62	134
2008	Secondary or high school graduation certificate or equivalent or less	16	35	29	13	0	3	3	14	55	31
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	32	44	6	9	0	6	16	38	34
2008	University certificate or diploma below the bachelor's level	20	25	45	5	5	0	0	10	45	20
2008	Bachelor's degree	21	40	34	3	3	0	0	6	60	141
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38	29	10	0	0	0	10	62	104

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	18	41	0	25	0	0	25	35	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	18	25	24	29	0	0	53	22	25
2017	Bachelor's degree	7	20	37	27	7	2	0	35	27	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	24	29	27	6	2	4	35	34	119
2014	Secondary or high school graduation certificate or equivalent or less	7	8	47	25	13	0	0	38	15	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	38	36	12	3	4	0	16	47	24
2014	University certificate or diploma below the bachelor's level	21	9	9	31	0	9	21	44	43	10
2014	Bachelor's degree	10	24	42	15	7	0	2	22	34	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	33	34	14	6	0	1	20	45	100
2011	Secondary or high school graduation certificate or equivalent or less	22	15	35	28	0	0	0	28	36	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	22	35	16	3	6	0	21	41	31
2011	University certificate or diploma below the bachelor's level	13	24	30	20	13	0	0	33	37	16
2011	Bachelor's degree	11	35	35	11	6	1	1	17	47	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	29	30	19	3	1	2	23	47	134
2008	Secondary or high school graduation certificate or equivalent or less	0	22	50	13	13	0	3	26	23	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	26	34	14	11	6	6	29	32	35
2008	University certificate or diploma below the bachelor's level	14	19	10	24	19	5	10	50	39	21
2008	Bachelor's degree	10	31	37	16	4	1	0	21	42	143
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	33	29	15	1	0	1	16	55	108

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	61	17	0	6	8	0	7	75	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	22	46	5	4	0	0	9	45	25
2017	Bachelor's degree	32	33	25	6	2	0	1	8	66	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	28	21	7	3	1	1	11	68	120
2014	Secondary or high school graduation certificate or equivalent or less	6	44	38	0	12	0	0	12	50	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	25	16	3	0	0	4	4	80	24
2014	University certificate or diploma below the bachelor's level	21	9	40	9	0	0	21	12	38	10
2014	Bachelor's degree	36	33	20	8	2	0	1	10	70	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	33	16	10	2	1	0	12	72	100
2011	Secondary or high school graduation certificate or equivalent or less	35	36	21	8	0	0	0	8	72	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	26	26	7	7	3	3	14	59	31
2011	University certificate or diploma below the bachelor's level	26	19	13	34	7	0	0	41	46	15
2011	Bachelor's degree	47	26	14	7	5	0	1	12	74	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	29	15	9	1	0	0	10	75	135
2008	Secondary or high school graduation certificate or equivalent or less	13	38	25	3	13	0	9	17	55	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	31	31	6	6	6	6	13	52	35
2008	University certificate or diploma below the bachelor's level	23	14	23	27	9	0	5	38	38	22
2008	Bachelor's degree	40	26	19	8	6	1	1	13	67	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	24	26	8	3	0	0	11	63	108

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	32	37	8	0	8	0	9	51	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	22	23	42	0	0	0	42	35	25
2017	Bachelor's degree	9	29	35	22	4	0	1	27	38	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	31	41	10	2	1	1	12	46	120
2014	Secondary or high school graduation certificate or equivalent or less	6	37	38	6	12	0	0	19	44	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	11	51	15	3	8	0	20	24	24
2014	University certificate or diploma below the bachelor's level	10	10	39	30	10	0	0	40	21	10
2014	Bachelor's degree	9	22	42	22	5	0	0	27	31	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	33	34	22	2	1	0	24	42	100
2011	Secondary or high school graduation certificate or equivalent or less	31	31	31	7	0	0	0	7	61	13
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	22	41	7	10	3	3	18	38	31
2011	University certificate or diploma below the bachelor's level	18	19	24	20	19	0	0	39	37	16
2011	Bachelor's degree	32	29	25	9	4	1	0	13	61	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	30	29	7	3	0	1	10	61	135
2008	Secondary or high school graduation certificate or equivalent or less	6	47	25	9	9	0	3	19	55	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	20	46	11	9	3	6	22	28	35
2008	University certificate or diploma below the bachelor's level	5	29	38	14	10	5	0	25	35	21
2008	Bachelor's degree	20	32	33	10	4	0	0	15	52	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	35	28	11	2	0	0	13	59	108

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	32	17	25	12	0	0	37	47	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	18	29	20	9	0	0	30	41	25
2017	Bachelor's degree	20	23	33	16	6	0	2	22	44	105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	30	29	11	3	2	3	15	55	119
2014	Secondary or high school graduation certificate or equivalent or less	18	39	30	0	12	0	0	12	58	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	34	25	8	3	3	0	12	62	24
2014	University certificate or diploma below the bachelor's level	9	30	31	0	20	0	10	22	43	10
2014	Bachelor's degree	30	27	32	3	6	1	1	10	58	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	38	21	9	4	0	1	13	66	100
2011	Secondary or high school graduation certificate or equivalent or less	28	22	35	7	0	0	8	8	55	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	13	39	20	10	3	3	31	27	31
2011	University certificate or diploma below the bachelor's level	12	31	31	14	12	0	0	26	43	16
2011	Bachelor's degree	18	28	31	15	5	1	3	20	47	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	36	29	15	2	1	1	17	53	135
2008	Secondary or high school graduation certificate or equivalent or less	9	31	28	16	9	0	6	27	43	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	17	26	29	11	3	9	45	26	35
2008	University certificate or diploma below the bachelor's level	9	14	18	32	9	9	9	50	28	22
2008	Bachelor's degree	10	28	30	22	8	2	1	31	39	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	30	29	23	2	0	4	26	44	108

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	35	17	20	8	0	0	29	55	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	24	15	29	15	4	4	47	37	25
2017	Bachelor's degree	11	18	22	30	19	0	0	48	30	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	25	23	22	10	3	6	36	39	120
2014	Secondary or high school graduation certificate or equivalent or less	6	36	16	22	20	0	0	42	42	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	38	24	23	7	0	0	30	46	24
2014	University certificate or diploma below the bachelor's level	9	30	19	10	10	0	21	26	49	10
2014	Bachelor's degree	10	24	30	16	14	3	4	32	36	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	23	30	20	10	2	2	31	38	98
2011	Secondary or high school graduation certificate or equivalent or less	44	35	0	14	0	8	0	15	85	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	29	19	17	16	3	6	36	43	31
2011	University certificate or diploma below the bachelor's level	0	37	27	18	18	0	0	36	37	16
2011	Bachelor's degree	6	20	35	24	10	3	1	36	28	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	23	35	17	11	5	2	30	31	135
2008	Secondary or high school graduation certificate or equivalent or less	6	26	35	10	13	6	3	25	36	31
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	20	26	26	14	6	6	45	26	35
2008	University certificate or diploma below the bachelor's level	18	14	23	23	14	0	9	40	35	22
2008	Bachelor's degree	2	16	24	30	22	3	3	55	19	143
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	18	27	31	10	5	1	44	28	107

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	32	43	0	0	8	0	0	53	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	27	26	15	8	4	0	24	49	24
2017	Bachelor's degree	16	29	39	10	2	1	2	13	47	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	28	36	9	6	3	3	15	47	120
2014	Secondary or high school graduation certificate or equivalent or less	6	37	44	0	12	0	0	12	44	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	34	35	3	0	8	4	4	56	24
2014	University certificate or diploma below the bachelor's level	21	30	29	10	10	0	0	21	51	10
2014	Bachelor's degree	14	33	39	11	2	1	2	13	47	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	28	30	11	2	2	0	13	57	100

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	37	0	8	0	0	0	92	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	89	5	5	0	0	0	0	95	0	25
2017	Bachelor's degree	80	17	2	0	1	0	1	97	1	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	22	1	3	0	0	0	97	3	120
2014	Secondary or high school graduation certificate or equivalent or less	92	8	0	0	0	0	0	100	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	93	3	0	0	0	0	4	100	0	24
2014	University certificate or diploma below the bachelor's level	91	9	0	0	0	0	0	100	0	10
2014	Bachelor's degree	79	14	4	3	1	0	0	93	4	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	23	1	1	0	0	0	98	1	100
2011	Secondary or high school graduation certificate or equivalent or less	50	50	0	0	0	0	0	100	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	9	3	3	0	3	3	93	4	31
2011	University certificate or diploma below the bachelor's level	67	20	0	12	0	0	0	88	12	16
2011	Bachelor's degree	77	21	1	1	0	0	1	98	1	142
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	21	3	1	0	0	0	96	1	135
2008	Secondary or high school graduation certificate or equivalent or less	72	19	0	3	0	0	6	97	3	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	89	6	0	0	0	0	6	100	0	35
2008	University certificate or diploma below the bachelor's level	91	5	0	0	0	0	5	100	0	22
2008	Bachelor's degree	76	13	2	3	1	0	4	93	4	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	21	3	2	0	0	2	95	2	108

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	50	8	0	25	0	0	67	25	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	22	20	7	0	4	4	70	8	25
2017	Bachelor's degree	29	33	12	9	9	4	3	67	19	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	29	17	11	6	5	3	62	19	120
2014	Secondary or high school graduation certificate or equivalent or less	26	38	22	14	0	0	0	64	14	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	37	8	7	3	0	8	80	11	24
2014	University certificate or diploma below the bachelor's level	41	0	19	29	0	10	0	46	32	10
2014	Bachelor's degree	23	36	18	7	8	5	4	64	16	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	25	17	6	9	4	8	64	17	100

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	29	0	17	8	8	73	27	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	24	7	9	0	0	83	9	25
2017	Bachelor's degree	46	38	6	4	4	1	85	8	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	32	12	8	4	0	77	11	120
2014	Secondary or high school graduation certificate or equivalent or less	26	54	0	14	6	0	80	20	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	17	14	0	0	0	86	0	24
2014	University certificate or diploma below the bachelor's level	41	10	29	9	10	0	52	20	10
2014	Bachelor's degree	46	36	10	5	3	0	82	7	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	36	10	4	2	1	84	6	100

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	35	8	8	8	0	0	75	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	46	4	0	0	4	0	96	0	25
2017	Bachelor's degree	35	47	12	4	2	0	0	83	6	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	40	13	6	3	0	0	78	9	120
2014	Secondary or high school graduation certificate or equivalent or less	34	60	0	6	0	0	0	94	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	39	8	3	0	0	4	88	4	24
2014	University certificate or diploma below the bachelor's level	41	40	0	9	9	0	0	82	18	10
2014	Bachelor's degree	31	53	9	4	2	0	1	85	6	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	41	12	9	2	1	0	77	11	100
2011	Secondary or high school graduation certificate or equivalent or less	36	35	15	15	0	0	0	71	15	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	36	7	0	3	3	0	90	4	31
2011	University certificate or diploma below the bachelor's level	37	31	20	7	0	0	6	72	7	16
2011	Bachelor's degree	35	50	10	3	2	0	0	85	5	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	54	10	6	1	1	1	83	7	134
2008	Secondary or high school graduation certificate or equivalent or less	28	53	6	6	3	3	0	84	10	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	50	12	6	0	0	3	82	6	34
2008	University certificate or diploma below the bachelor's level	45	27	18	5	0	5	0	76	5	22
2008	Bachelor's degree	35	51	8	4	1	1	0	87	5	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	55	9	10	2	0	0	79	12	108

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	35	12	17	8	8	0	60	27	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	38	17	0	0	13	0	81	0	25
2017	Bachelor's degree	26	29	19	12	7	7	1	59	21	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	29	13	12	12	5	0	61	25	120
2014	Secondary or high school graduation certificate or equivalent or less	36	34	16	0	0	6	8	82	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	32	11	4	0	11	8	80	6	24
2014	University certificate or diploma below the bachelor's level	31	10	0	10	18	30	0	59	41	10
2014	Bachelor's degree	26	33	17	11	6	5	2	63	18	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	27	17	12	8	6	1	61	21	100
2011	Secondary or high school graduation certificate or equivalent or less	22	43	21	15	0	0	0	65	15	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	42	10	10	3	10	0	75	15	31
2011	University certificate or diploma below the bachelor's level	30	30	13	12	0	14	0	71	14	16
2011	Bachelor's degree	31	36	18	7	6	3	0	68	13	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	39	17	8	6	5	1	67	14	135
2008	Secondary or high school graduation certificate or equivalent or less	34	34	3	9	9	9	0	76	21	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	31	20	9	3	3	6	66	13	35
2008	University certificate or diploma below the bachelor's level	36	18	23	9	5	9	0	60	15	22
2008	Bachelor's degree	27	36	15	13	3	5	1	67	16	143
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	37	18	10	5	6	0	65	16	108

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	17	20	6	17	29	0	40	32	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	29	23	4	0	26	4	62	5	25
2017	Bachelor's degree	12	22	23	13	6	18	6	45	25	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	23	21	12	9	16	7	45	28	120
2014	Secondary or high school graduation certificate or equivalent or less	20	24	36	8	6	0	6	47	15	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	20	20	20	3	25	3	39	33	24
2014	University certificate or diploma below the bachelor's level	10	41	0	9	9	30	0	74	26	10
2014	Bachelor's degree	6	30	20	13	9	14	8	47	28	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	26	17	18	5	17	3	50	28	100

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	45	12	8	0	80	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	21	7	0	4	89	4	25
2017	Bachelor's degree	40	49	7	5	0	89	5	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	40	9	5	1	85	6	120
2014	Secondary or high school graduation certificate or equivalent or less	18	61	6	14	0	80	14	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	39	16	0	0	84	0	24
2014	University certificate or diploma below the bachelor's level	52	18	19	10	0	70	10	10
2014	Bachelor's degree	43	47	5	4	1	90	5	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	45	5	3	2	90	5	100

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	32	0	8	23	0	0	69	31	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	47	4	4	0	0	0	93	4	25
2017	Bachelor's degree	32	46	15	5	3	0	0	78	8	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	16	8	5	0	0	71	14	120
2014	Secondary or high school graduation certificate or equivalent or less	34	54	6	6	0	0	0	88	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	36	3	3	3	0	0	90	7	24
2014	University certificate or diploma below the bachelor's level	31	60	0	0	9	0	0	91	9	10
2014	Bachelor's degree	29	55	12	1	3	0	1	84	4	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	39	16	7	3	0	3	73	10	100
2011	Secondary or high school graduation certificate or equivalent or less	21	57	0	7	8	0	8	84	16	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	36	10	3	0	3	0	86	4	31
2011	University certificate or diploma below the bachelor's level	30	39	25	6	0	0	0	69	6	16
2011	Bachelor's degree	33	42	16	5	3	0	1	76	8	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	39	17	8	3	0	1	72	11	135
2008	Secondary or high school graduation certificate or equivalent or less	34	38	13	9	6	0	0	72	16	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	40	14	9	3	3	0	74	12	35
2008	University certificate or diploma below the bachelor's level	55	18	5	14	9	0	0	73	23	22
2008	Bachelor's degree	24	40	20	6	9	0	1	65	15	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	39	20	9	6	1	0	64	16	108

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	18	29	0	17	0	0	55	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	28	9	4	0	0	0	87	4	25
2017	Bachelor's degree	40	42	11	3	4	1	0	82	7	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	29	15	11	4	4	0	69	16	120
2014	Secondary or high school graduation certificate or equivalent or less	44	28	14	14	0	0	0	72	14	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	25	10	4	0	0	0	85	4	24
2014	University certificate or diploma below the bachelor's level	31	59	0	10	0	0	0	90	10	10
2014	Bachelor's degree	31	53	12	2	2	1	0	84	4	108
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	34	13	5	3	1	2	79	8	100
2011	Secondary or high school graduation certificate or equivalent or less	22	56	8	7	0	8	0	84	8	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	38	7	3	0	7	0	89	4	31
2011	University certificate or diploma below the bachelor's level	36	51	6	0	0	7	0	93	0	16
2011	Bachelor's degree	41	34	15	3	5	1	0	77	8	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	37	11	7	3	1	2	78	10	135
2008	Secondary or high school graduation certificate or equivalent or less	41	34	16	9	0	0	0	75	9	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	40	6	9	3	3	0	82	12	35
2008	University certificate or diploma below the bachelor's level	41	32	14	0	5	9	0	80	5	22
2008	Bachelor's degree	33	39	18	5	4	1	0	73	9	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	43	14	11	5	1	0	70	16	108

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	67	0	0	17	0	0	83	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	37	9	0	0	0	0	91	0	25
2017	Bachelor's degree	42	38	13	5	3	0	0	79	8	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34	10	13	3	1	0	73	16	120
2014	Secondary or high school graduation certificate or equivalent or less	50	28	14	8	0	0	0	78	8	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	35	11	4	0	0	0	84	4	24
2014	University certificate or diploma below the bachelor's level	31	40	19	9	0	0	0	71	9	10
2014	Bachelor's degree	35	48	9	5	3	0	0	83	7	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	46	6	10	2	0	1	82	12	100
2011	Secondary or high school graduation certificate or equivalent or less	22	49	15	7	0	8	0	76	8	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	36	10	3	0	3	0	86	4	31
2011	University certificate or diploma below the bachelor's level	43	45	7	6	0	0	0	87	6	16
2011	Bachelor's degree	40	40	10	7	2	0	0	80	9	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	41	14	8	3	0	1	76	10	135
2008	Secondary or high school graduation certificate or equivalent or less	38	34	6	19	3	0	0	72	22	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	40	11	11	6	0	0	71	17	35
2008	University certificate or diploma below the bachelor's level	41	32	18	5	5	0	0	73	9	22
2008	Bachelor's degree	31	42	17	6	4	0	0	73	10	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	41	17	9	4	1	0	70	13	108

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	37	0	0	0	0	100	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	87	9	0	4	0	0	96	4	25
2017	Bachelor's degree	86	12	2	0	0	0	98	0	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	16	0	3	0	1	97	3	120
2014	Secondary or high school graduation certificate or equivalent or less	86	14	0	0	0	0	100	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	92	8	0	0	0	0	100	0	24
2014	University certificate or diploma below the bachelor's level	81	19	0	0	0	0	100	0	10
2014	Bachelor's degree	82	15	4	0	0	0	96	0	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	23	0	1	0	2	99	1	100
2011	Secondary or high school graduation certificate or equivalent or less	72	28	0	0	0	0	100	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	17	3	0	3	3	97	0	31
2011	University certificate or diploma below the bachelor's level	81	19	0	0	0	0	100	0	16
2011	Bachelor's degree	84	11	1	1	0	2	97	1	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	14	2	1	0	2	97	1	135
2008	Secondary or high school graduation certificate or equivalent or less	81	13	0	0	0	6	100	0	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	83	11	0	0	0	6	100	0	35
2008	University certificate or diploma below the bachelor's level	91	5	0	0	0	5	100	0	22
2008	Bachelor's degree	86	8	1	0	0	4	99	0	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	87	6	1	3	0	3	96	3	108

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	41	0	8	17	0	0	75	25	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	35	9	4	0	0	0	87	4	25
2017	Bachelor's degree	40	31	7	11	5	3	2	75	17	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	42	10	8	2	0	3	78	11	120
2014	Secondary or high school graduation certificate or equivalent or less	42	44	0	14	0	0	0	86	14	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	41	8	3	0	4	7	87	4	24
2014	University certificate or diploma below the bachelor's level	31	30	19	0	10	0	9	67	11	10
2014	Bachelor's degree	37	29	11	10	4	4	5	72	16	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	26	13	9	6	3	4	69	16	100
2011	Secondary or high school graduation certificate or equivalent or less	7	7	14	28	0	8	36	25	51	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	19	19	7	10	7	3	60	18	31
2011	University certificate or diploma below the bachelor's level	32	28	19	13	7	0	0	61	20	15
2011	Bachelor's degree	29	31	15	12	10	2	2	62	23	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	32	12	19	7	2	6	58	29	135

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	44	0	14	17	0	69	31	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	17	13	4	0	0	83	4	25
2017	Bachelor's degree	42	38	14	3	2	1	81	5	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	30	9	12	3	0	77	14	120

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	26	0	8	25	0	0	67	33	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	22	9	4	0	0	0	87	4	25
2017	Bachelor's degree	43	32	15	4	6	0	0	75	10	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	31	11	6	8	2	1	75	14	120

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	53	0	14	17	0	0	69	31	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	19	4	5	4	0	0	87	9	25
2017	Bachelor's degree	43	33	15	6	3	0	0	76	9	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	30	17	8	6	1	0	68	14	119
2014	Secondary or high school graduation certificate or equivalent or less	64	28	8	0	0	0	0	92	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	21	0	10	0	0	0	90	10	24
2014	University certificate or diploma below the bachelor's level	41	39	9	10	0	0	0	81	10	10
2014	Bachelor's degree	41	46	5	7	2	0	0	87	8	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	37	10	6	6	0	1	78	12	100

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	6	39	20	7	0	3	23	62	10	30
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	41	16	5	5	0	7	72	10	47
2014	Bachelor's degree	11	53	13	8	0	4	11	75	10	25
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	52	17	7	0	0	6	74	8	28

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	45	20	14	8	0	0	57	23	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	30	18	11	0	9	0	68	12	25
2017	Bachelor's degree	20	43	19	4	7	7	0	68	12	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	42	15	9	4	6	0	70	14	120
2014	Secondary or high school graduation certificate or equivalent or less	20	64	0	0	0	16	0	100	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	38	15	7	0	8	0	76	8	24
2014	University certificate or diploma below the bachelor's level	21	61	9	0	0	9	0	90	0	10
2014	Bachelor's degree	11	56	16	9	4	5	0	70	13	108
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	40	18	7	5	6	0	69	12	100
2011	Secondary or high school graduation certificate or equivalent or less	23	16	15	38	0	8	0	43	41	13
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	32	23	9	7	9	0	57	18	31
2011	University certificate or diploma below the bachelor's level	18	39	31	0	0	6	6	65	0	16
2011	Bachelor's degree	17	31	26	12	7	7	0	52	21	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	28	21	14	9	9	0	52	25	135

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	45	38	0	17	0	0	45	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	34	22	4	0	0	0	75	4	25
2017	Bachelor's degree	19	45	22	7	7	0	0	63	15	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	42	18	14	3	5	0	63	18	119
2014	Secondary or high school graduation certificate or equivalent or less	20	61	12	0	6	0	0	82	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	22	38	8	0	0	0	54	8	24
2014	University certificate or diploma below the bachelor's level	10	40	29	0	10	10	0	56	12	10
2014	Bachelor's degree	11	45	27	11	6	0	1	56	17	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	33	24	13	7	2	0	56	20	100
2011	Secondary or high school graduation certificate or equivalent or less	14	15	36	21	7	8	0	31	30	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	32	17	22	7	6	0	52	31	31
2011	University certificate or diploma below the bachelor's level	12	32	18	12	12	13	0	51	28	16
2011	Bachelor's degree	8	28	32	16	14	2	0	37	30	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	26	21	25	15	3	0	38	41	134
2008	Secondary or high school graduation certificate or equivalent or less	25	38	16	13	6	3	0	65	19	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	43	26	14	3	0	0	57	17	35
2008	University certificate or diploma below the bachelor's level	23	64	0	5	5	5	0	90	10	22
2008	Bachelor's degree	12	44	31	6	6	2	0	57	12	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	42	19	19	10	0	0	53	29	108

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	41	20	6	17	8	0	53	25	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	36	7	18	0	9	0	72	20	25
2017	Bachelor's degree	6	41	33	12	3	6	0	50	16	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	33	28	14	5	6	0	49	21	120
2014	Secondary or high school graduation certificate or equivalent or less	13	55	15	0	0	17	0	82	0	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	25	31	15	0	0	0	54	15	24
2014	University certificate or diploma below the bachelor's level	0	40	9	30	0	21	0	51	38	10
2014	Bachelor's degree	4	41	31	15	4	4	1	48	20	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	31	31	16	4	4	0	47	21	100
2011	Secondary or high school graduation certificate or equivalent or less	8	14	50	21	0	8	0	23	23	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	37	27	13	7	6	0	50	21	30
2011	University certificate or diploma below the bachelor's level	12	26	38	12	12	0	0	38	24	16
2011	Bachelor's degree	4	30	28	21	14	4	0	35	36	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	22	29	30	8	6	0	28	41	135
2008	Secondary or high school graduation certificate or equivalent or less	6	59	25	0	6	3	0	68	6	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	46	26	20	0	0	0	54	20	35
2008	University certificate or diploma below the bachelor's level	23	41	18	9	5	5	0	67	14	22
2008	Bachelor's degree	7	40	29	15	4	5	0	50	20	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	35	23	24	7	1	0	45	32	108

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	8	36	8	17	14	29	29	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	28	20	13	0	4	66	13	25
2017	Bachelor's degree	14	43	23	11	6	4	59	18	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	40	18	12	8	5	60	21	120
2014	Secondary or high school graduation certificate or equivalent or less	12	47	26	6	0	8	65	7	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	21	24	19	0	7	53	21	24
2014	University certificate or diploma below the bachelor's level	10	51	20	19	0	0	61	19	10
2014	Bachelor's degree	12	42	25	8	7	6	58	16	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	33	22	19	5	5	52	25	100
2011	Secondary or high school graduation certificate or equivalent or less	7	22	29	35	0	8	31	38	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	35	23	12	7	10	53	21	31
2011	University certificate or diploma below the bachelor's level	12	18	27	13	6	24	40	25	16
2011	Bachelor's degree	6	28	30	17	12	6	37	31	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	27	23	19	14	7	39	37	135
2008	Secondary or high school graduation certificate or equivalent or less	22	44	22	6	6	0	66	13	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	46	31	6	0	6	61	6	35
2008	University certificate or diploma below the bachelor's level	23	50	18	0	5	5	76	5	22
2008	Bachelor's degree	11	44	26	8	5	6	58	14	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	38	24	15	8	4	51	24	108

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	32	29	6	17	0	49	23	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	37	22	4	5	0	68	9	25
2017	Bachelor's degree	13	47	25	8	5	2	62	13	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	40	24	10	2	3	63	12	120
2014	Secondary or high school graduation certificate or equivalent or less	12	74	6	8	0	0	86	8	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	37	20	15	0	3	64	16	24
2014	University certificate or diploma below the bachelor's level	0	71	18	10	0	0	71	10	10
2014	Bachelor's degree	12	51	22	12	3	0	64	14	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	49	21	13	3	2	63	16	100
2011	Secondary or high school graduation certificate or equivalent or less	0	29	43	28	0	0	29	28	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	39	23	16	6	3	53	23	31
2011	University certificate or diploma below the bachelor's level	12	20	37	12	18	0	33	30	16
2011	Bachelor's degree	7	24	29	22	17	1	32	39	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	26	23	30	12	4	32	44	134
2008	Secondary or high school graduation certificate or equivalent or less	19	44	19	13	6	0	63	19	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	40	29	11	0	0	60	11	35
2008	University certificate or diploma below the bachelor's level	24	48	10	19	0	0	71	19	21
2008	Bachelor's degree	13	47	25	11	3	1	60	15	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	44	16	22	6	0	56	28	108

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	38	8	0	17	0	75	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	48	7	0	0	0	93	0	25
2017	Bachelor's degree	24	54	14	6	4	0	77	9	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	53	13	8	1	0	77	9	120
2014	Secondary or high school graduation certificate or equivalent or less	20	66	8	6	0	0	86	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	55	7	0	0	0	93	0	24
2014	University certificate or diploma below the bachelor's level	41	49	0	0	0	9	100	0	10
2014	Bachelor's degree	24	54	13	9	0	0	78	9	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	51	20	5	2	0	73	7	100
2011	Secondary or high school graduation certificate or equivalent or less	22	50	8	21	0	0	72	21	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	52	19	3	3	3	74	6	31
2011	University certificate or diploma below the bachelor's level	24	39	13	18	6	0	63	24	16
2011	Bachelor's degree	16	42	23	16	3	0	58	19	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	41	19	20	7	1	54	27	135

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	43	17	8	0	12	72	9	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	46	7	3	0	0	90	3	25
2017	Bachelor's degree	34	55	6	3	0	2	91	3	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	52	6	3	2	1	89	5	120
2014	Secondary or high school graduation certificate or equivalent or less	20	64	8	0	0	8	91	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	53	15	0	0	0	85	0	24
2014	University certificate or diploma below the bachelor's level	31	60	0	0	0	9	100	0	10
2014	Bachelor's degree	28	59	9	2	0	2	89	2	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	47	11	4	0	2	85	4	100
2011	Secondary or high school graduation certificate or equivalent or less	22	28	36	14	0	0	50	14	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	42	19	0	3	6	76	4	31
2011	University certificate or diploma below the bachelor's level	24	57	18	0	0	0	82	0	16
2011	Bachelor's degree	23	54	13	7	2	1	77	9	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	50	16	7	2	2	74	10	135

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	20	8	17	8	12	0	62	28	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	57	4	4	0	0	0	93	4	25
2017	Bachelor's degree	31	49	12	8	1	0	0	80	9	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	31	12	19	1	2	1	67	20	120
2014	Secondary or high school graduation certificate or equivalent or less	22	48	16	14	0	0	0	70	14	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	45	15	7	0	3	0	77	7	24
2014	University certificate or diploma below the bachelor's level	31	69	0	0	0	0	0	100	0	10
2014	Bachelor's degree	27	47	6	10	6	3	0	77	17	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	36	13	11	6	1	0	70	17	100
2011	Secondary or high school graduation certificate or equivalent or less	28	51	7	7	8	0	0	78	15	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	54	10	3	0	10	0	85	3	31
2011	University certificate or diploma below the bachelor's level	33	55	6	0	0	7	0	94	0	16
2011	Bachelor's degree	33	50	8	5	3	1	0	83	9	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	42	13	6	6	3	0	75	12	134
2008	Secondary or high school graduation certificate or equivalent or less	34	41	6	13	6	0	0	75	19	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	51	17	0	0	0	0	83	0	35
2008	University certificate or diploma below the bachelor's level	36	45	9	5	5	0	0	82	9	22
2008	Bachelor's degree	31	47	10	8	2	3	1	80	10	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	13	16	5	3	0	66	21	108

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	43	0	0	17	32	0	76	24	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	48	18	0	0	4	4	80	0	25
2017	Bachelor's degree	18	42	17	12	5	3	2	63	18	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	34	20	14	3	1	2	62	17	119
2014	Secondary or high school graduation certificate or equivalent or less	6	58	14	6	8	8	0	69	15	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	51	16	11	0	9	0	70	13	24
2014	University certificate or diploma below the bachelor's level	21	39	21	10	9	0	0	60	20	10
2014	Bachelor's degree	13	47	28	8	1	2	1	62	9	108
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	36	19	12	6	5	0	61	19	100
2011	Secondary or high school graduation certificate or equivalent or less	21	57	7	0	0	8	8	92	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	48	20	0	0	10	0	78	0	31
2011	University certificate or diploma below the bachelor's level	25	45	24	0	0	0	6	74	0	16
2011	Bachelor's degree	27	48	14	8	1	3	0	77	8	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	46	15	8	3	2	1	73	11	135

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	20	26	0	25	20	0	36	31	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	17	38	7	0	11	11	41	10	25
2017	Bachelor's degree	9	28	25	11	11	9	7	44	26	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	24	18	18	17	8	5	40	40	120
2014	Secondary or high school graduation certificate or equivalent or less	22	28	0	22	6	16	6	64	36	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	23	29	16	8	11	9	33	30	24
2014	University certificate or diploma below the bachelor's level	10	20	10	19	0	30	10	50	33	10
2014	Bachelor's degree	5	25	19	17	16	15	3	37	40	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	26	14	18	17	12	3	43	41	100
2011	Secondary or high school graduation certificate or equivalent or less	14	7	29	35	0	8	8	25	41	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	7	36	22	7	16	0	23	34	31
2011	University certificate or diploma below the bachelor's level	18	18	20	30	0	13	0	42	35	16
2011	Bachelor's degree	10	21	23	16	13	14	3	37	36	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	21	22	19	11	16	5	34	38	135

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	62	0	0	0	0	100	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	13	0	5	0	0	95	5	25
2017	Bachelor's degree	69	27	3	0	1	0	95	1	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	30	3	2	1	0	93	3	120
2014	Secondary or high school graduation certificate or equivalent or less	86	14	0	0	0	0	100	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	14	0	12	0	0	88	12	24
2014	University certificate or diploma below the bachelor's level	81	19	0	0	0	0	100	0	10
2014	Bachelor's degree	63	30	6	0	1	1	93	1	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	30	7	2	0	2	91	2	100

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	53	0	0	0	0	0	100	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	85	9	0	5	0	0	0	95	5	25
2017	Bachelor's degree	60	32	4	3	0	1	0	93	3	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	28	3	2	0	2	0	95	2	120
2014	Secondary or high school graduation certificate or equivalent or less	86	14	0	0	0	0	0	100	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	21	3	3	4	0	4	88	8	24
2014	University certificate or diploma below the bachelor's level	61	9	10	0	0	10	9	87	0	10
2014	Bachelor's degree	62	25	6	2	2	3	1	90	4	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	27	4	3	1	1	6	91	4	100
2011	Secondary or high school graduation certificate or equivalent or less	57	36	0	0	7	0	0	93	7	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	81	13	0	0	0	6	0	100	0	31
2011	University certificate or diploma below the bachelor's level	55	39	0	6	0	0	0	94	6	16
2011	Bachelor's degree	69	26	2	1	0	0	2	97	1	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	35	2	2	1	1	0	95	3	135
2008	Secondary or high school graduation certificate or equivalent or less	77	19	0	0	3	0	0	97	3	31
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	17	0	0	0	3	0	100	0	35
2008	University certificate or diploma below the bachelor's level	90	5	0	5	0	0	0	95	5	21
2008	Bachelor's degree	75	18	5	1	0	0	1	94	1	143
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	28	2	2	0	1	1	96	2	108

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	29	8	8	8	0	0	75	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	33	7	5	0	0	0	87	5	25
2017	Bachelor's degree	21	48	23	5	2	0	0	70	7	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	47	17	11	5	0	0	68	15	120
2014	Secondary or high school graduation certificate or equivalent or less	50	36	14	0	0	0	0	86	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	24	16	20	0	0	4	63	21	24
2014	University certificate or diploma below the bachelor's level	41	39	0	10	0	9	0	89	11	10
2014	Bachelor's degree	23	34	24	14	2	2	1	59	16	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	48	10	14	2	2	0	73	17	100
2011	Secondary or high school graduation certificate or equivalent or less	23	55	22	0	0	0	0	78	0	13
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	55	16	0	0	3	0	83	0	31
2011	University certificate or diploma below the bachelor's level	30	45	18	0	7	0	0	75	7	16
2011	Bachelor's degree	22	45	23	9	1	0	0	67	10	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	44	24	16	2	2	0	57	19	135
2008	Secondary or high school graduation certificate or equivalent or less	44	47	3	3	3	0	0	91	6	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	44	6	15	3	0	0	76	18	34
2008	University certificate or diploma below the bachelor's level	48	38	10	0	0	5	0	90	0	21
2008	Bachelor's degree	25	44	22	6	1	1	0	70	8	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	46	19	14	2	0	1	64	16	108

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	8	29	20	25	12	6	10	55	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	18	7	22	4	4	11	61	30	25
2017	Bachelor's degree	6	38	18	22	13	3	0	45	36	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	25	16	24	16	3	2	40	43	120
2014	Secondary or high school graduation certificate or equivalent or less	6	6	44	16	22	0	6	13	40	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	24	9	28	8	4	12	47	42	24
2014	University certificate or diploma below the bachelor's level	10	29	21	21	20	0	0	39	40	10
2014	Bachelor's degree	9	21	30	25	9	3	3	32	36	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	24	20	23	16	3	5	36	42	100
2011	Secondary or high school graduation certificate or equivalent or less	8	42	15	22	7	0	8	53	31	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	9	33	16	13	13	10	21	37	31
2011	University certificate or diploma below the bachelor's level	6	33	12	36	6	7	0	41	45	16
2011	Bachelor's degree	9	26	24	28	8	2	2	37	38	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	24	21	23	20	1	1	34	44	135
2008	Secondary or high school graduation certificate or equivalent or less	3	32	10	29	19	3	3	38	52	31
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	23	37	26	6	3	3	27	33	35
2008	University certificate or diploma below the bachelor's level	14	45	14	5	18	5	0	62	24	22
2008	Bachelor's degree	9	39	16	23	10	1	2	50	34	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	31	17	23	10	1	6	47	36	108

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	41	26	8	8	0	57	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	31	26	9	0	5	63	10	25
2017	Bachelor's degree	14	40	31	7	4	3	56	12	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	39	22	15	8	2	55	23	120

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	35	8	8	0	0	0	83	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	41	15	0	0	0	0	85	0	24
2017	Bachelor's degree	36	45	10	4	3	2	0	83	7	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	51	17	2	2	3	1	78	4	120
2014	Secondary or high school graduation certificate or equivalent or less	40	52	8	0	0	0	0	92	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	39	11	4	0	0	0	84	4	24
2014	University certificate or diploma below the bachelor's level	30	61	0	0	9	0	0	91	9	10
2014	Bachelor's degree	31	52	13	2	0	2	1	85	2	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	44	13	5	1	4	0	80	6	100

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	51	0	8	0	0	92	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	59	0	0	0	0	100	0	25
2017	Bachelor's degree	31	53	11	4	2	0	83	5	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	57	9	8	1	2	81	9	120
2014	Secondary or high school graduation certificate or equivalent or less	32	38	16	14	0	0	70	14	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	56	8	0	0	4	92	0	24
2014	University certificate or diploma below the bachelor's level	10	60	10	0	10	9	77	11	10
2014	Bachelor's degree	29	51	13	5	0	3	82	5	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	48	14	4	1	4	80	5	100
2011	Secondary or high school graduation certificate or equivalent or less	22	43	22	7	7	0	65	14	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	55	13	6	0	6	79	7	31
2011	University certificate or diploma below the bachelor's level	37	26	38	0	0	0	62	0	16
2011	Bachelor's degree	25	47	15	6	4	4	75	10	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	46	17	10	3	3	69	13	135

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	49	12	8	8	0	71	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	50	0	0	0	0	100	0	25
2017	Bachelor's degree	35	48	12	3	3	0	83	6	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	46	11	7	2	0	81	8	119
2014	Secondary or high school graduation certificate or equivalent or less	34	38	14	14	0	0	72	14	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	56	3	0	0	0	97	0	24
2014	University certificate or diploma below the bachelor's level	30	49	21	0	0	0	79	0	10
2014	Bachelor's degree	34	59	5	1	2	0	93	3	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	48	10	5	4	0	81	9	100
2011	Secondary or high school graduation certificate or equivalent or less	15	35	36	7	7	0	50	14	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	43	19	3	0	6	76	3	31
2011	University certificate or diploma below the bachelor's level	32	43	25	0	0	0	75	0	16
2011	Bachelor's degree	25	50	13	6	6	1	76	11	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	45	16	12	5	1	66	17	135
2008	Secondary or high school graduation certificate or equivalent or less	34	50	6	3	6	0	84	9	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	57	14	3	0	0	83	3	35
2008	University certificate or diploma below the bachelor's level	41	41	14	5	0	0	82	5	22
2008	Bachelor's degree	25	57	11	4	3	0	82	7	143
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	53	10	9	2	0	79	11	108

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	41	18	0	17	0	65	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	44	20	0	0	0	80	0	25
2017	Bachelor's degree	34	33	20	8	4	2	67	12	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	32	19	16	4	1	62	19	120
2014	Secondary or high school graduation certificate or equivalent or less	28	36	30	0	6	0	64	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	61	4	3	0	0	92	3	24
2014	University certificate or diploma below the bachelor's level	10	60	10	20	0	0	70	20	10
2014	Bachelor's degree	16	58	19	5	2	0	74	6	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	39	20	10	5	0	65	15	100
2011	Secondary or high school graduation certificate or equivalent or less	15	21	36	22	7	0	35	28	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	42	13	9	0	10	75	10	31
2011	University certificate or diploma below the bachelor's level	12	57	25	0	6	0	69	6	16
2011	Bachelor's degree	14	42	25	13	5	0	57	18	141
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	36	29	12	6	3	51	19	134

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	41	18	8	8	0	65	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	44	13	0	0	0	87	0	25
2017	Bachelor's degree	35	34	22	6	3	0	69	9	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	37	21	11	4	1	64	15	120
2014	Secondary or high school graduation certificate or equivalent or less	36	36	22	0	6	0	72	6	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	47	13	3	0	0	84	3	24
2014	University certificate or diploma below the bachelor's level	31	30	29	10	0	0	61	10	10
2014	Bachelor's degree	14	66	12	7	1	0	80	8	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	43	21	6	5	0	68	11	100
2011	Secondary or high school graduation certificate or equivalent or less	15	35	22	22	7	0	50	28	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	43	10	6	3	10	78	11	30
2011	University certificate or diploma below the bachelor's level	12	44	32	6	6	0	56	12	16
2011	Bachelor's degree	14	46	22	15	4	0	60	19	141
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	38	26	17	6	1	50	24	135
2008	Secondary or high school graduation certificate or equivalent or less	41	44	6	3	6	0	84	9	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	51	14	6	0	0	80	6	35
2008	University certificate or diploma below the bachelor's level	23	41	32	5	0	0	64	5	22
2008	Bachelor's degree	21	53	17	7	2	0	74	9	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	40	21	14	3	1	62	17	108

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	8	18	8	8	20	0	56	21	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	26	19	4	0	9	0	75	4	25
2017	Bachelor's degree	33	26	18	9	7	7	0	63	18	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	24	23	17	7	6	0	51	25	119
2014	Secondary or high school graduation certificate or equivalent or less	28	14	36	8	6	8	0	46	15	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	32	15	8	9	0	0	68	17	24
2014	University certificate or diploma below the bachelor's level	31	30	0	18	10	10	0	68	32	10
2014	Bachelor's degree	20	43	19	5	6	6	0	67	13	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	34	19	13	7	4	1	59	21	100
2011	Secondary or high school graduation certificate or equivalent or less	7	44	14	35	0	0	0	51	35	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	22	22	16	0	10	0	58	17	31
2011	University certificate or diploma below the bachelor's level	19	49	6	6	6	8	6	79	14	16
2011	Bachelor's degree	20	24	25	16	8	7	1	47	26	141
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	31	19	18	9	6	1	49	30	135
2008	Secondary or high school graduation certificate or equivalent or less	41	22	16	9	6	6	0	67	17	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	29	23	6	0	6	0	70	6	35
2008	University certificate or diploma below the bachelor's level	27	27	32	5	0	9	0	60	5	22
2008	Bachelor's degree	21	40	15	12	5	8	0	66	18	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	31	22	14	6	6	2	55	21	108

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	51	32	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	68	29	25
2017	Bachelor's degree	35	40	26	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	38	32	120
2014	Secondary or high school graduation certificate or equivalent or less	12	28	59	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	59	24	24
2014	University certificate or diploma below the bachelor's level	29	40	31	10
2014	Bachelor's degree	25	42	33	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	33	37	100
2011	Secondary or high school graduation certificate or equivalent or less	42	35	22	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	49	38	31
2011	University certificate or diploma below the bachelor's level	18	24	58	16
2011	Bachelor's degree	33	40	26	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	32	36	135

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Bachelor's degree	21	16	41	0	12	11	35
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	11	51	11	3	11	35
2014	Bachelor's degree	19	12	30	14	9999	25	27
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	22	38	10	9999	23	31
2011	Bachelor's degree	10	8	55	10	9999	17	48
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	9	58	19	9999	5	43

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	13	87	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	80	120
2014	Bachelor's degree	16	84	108
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	87	99

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	23
2014	Bachelor's degree	40	17

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	87	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	92	23
2014	Bachelor's degree	65	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	13

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	14
2014	Bachelor's degree	0	17

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23
2014	Bachelor's degree	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23
2014	Bachelor's degree	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23
2014	Bachelor's degree	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Bachelor's degree	14
2014	Bachelor's degree	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	23
2014	Bachelor's degree	35	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	39	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	23
2014	Bachelor's degree	53	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	13

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	40	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	23
2014	Bachelor's degree	29	17

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	23
2014	Bachelor's degree	0	17

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	23

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	74	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	23
2014	Bachelor's degree	52	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	13

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	23

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Bachelor's degree	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23
2014	Bachelor's degree	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	23
2014	Bachelor's degree	0	17

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	23

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	61	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	23
2014	Bachelor's degree	31	17

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	38	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	23
2014	Bachelor's degree	61	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	13

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	23
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	13

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	23
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	13

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	23

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	14

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	14

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	41	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	23

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	Total responses
2017	Bachelor's degree	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21
2014	Bachelor's degree	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	21

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	21
2014	Bachelor's degree	0	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	37	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	13

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	21

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	53	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	21
2014	Bachelor's degree	39	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	13

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Bachelor's degree	13
2014	Bachelor's degree	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	60	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	21
2014	Bachelor's degree	56	16

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	21

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	100	0	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	92	8	23

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	26	0	7	9	40	0	74	26	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	30	9	4	0	38	0	79	6	25
2017	Bachelor's degree	9	21	21	4	5	34	6	50	15	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	17	16	8	7	26	14	49	24	120
2014	Secondary or high school graduation certificate or equivalent or less	6	16	14	14	0	50	0	44	28	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	15	31	0	0	30	12	47	0	24
2014	University certificate or diploma below the bachelor's level	0	30	9	10	0	51	0	60	21	10
2014	Bachelor's degree	8	17	15	6	3	35	16	50	20	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	13	15	3	6	40	14	49	20	100

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	50	8	0	8	8	0	82	9	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	44	9	0	0	11	0	90	0	25
2017	Bachelor's degree	22	52	16	7	2	2	0	75	9	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38	16	11	3	7	1	68	14	119
2014	Secondary or high school graduation certificate or equivalent or less	14	44	30	0	6	6	0	62	7	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	29	35	0	0	13	0	60	0	24
2014	University certificate or diploma below the bachelor's level	0	31	29	10	0	20	10	44	15	10
2014	Bachelor's degree	14	36	23	4	2	19	2	63	8	108
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	35	14	7	3	23	0	69	13	100
2011	Secondary or high school graduation certificate or equivalent or less	28	43	15	14	0	0	0	72	14	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	46	20	6	0	6	0	72	7	30
2011	University certificate or diploma below the bachelor's level	24	57	12	0	0	6	0	87	0	16
2011	Bachelor's degree	26	51	17	2	3	1	0	78	5	142
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	49	18	4	1	6	0	74	6	134

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	47	24	0	0	17	0	71	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	58	20	7	0	0	3	71	8	25
2017	Bachelor's degree	15	55	15	8	3	0	5	73	11	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	45	19	9	2	0	10	66	13	119
2014	Secondary or high school graduation certificate or equivalent or less	0	78	0	16	0	6	0	83	17	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	52	24	3	4	0	4	67	8	24
2014	University certificate or diploma below the bachelor's level	0	82	0	9	0	0	9	90	10	10
2014	Bachelor's degree	14	56	15	5	2	1	6	76	8	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	53	19	9	0	0	10	69	10	100
2011	Secondary or high school graduation certificate or equivalent or less	15	56	14	8	0	8	0	77	8	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	38	33	3	0	3	3	61	3	31
2011	University certificate or diploma below the bachelor's level	30	43	6	14	0	7	0	79	15	16
2011	Bachelor's degree	12	56	20	6	0	1	6	72	7	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	46	20	16	1	1	6	61	18	135
2008	Secondary or high school graduation certificate or equivalent or less	22	44	22	9	0	3	0	68	10	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	60	14	11	0	3	0	74	12	35
2008	University certificate or diploma below the bachelor's level	14	55	5	14	5	0	9	75	20	22
2008	Bachelor's degree	13	47	17	13	4	1	6	63	18	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	44	18	13	2	1	9	64	16	108

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	29	20	0	0	43	0	64	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	22	33	0	0	22	11	51	0	25
2017	Bachelor's degree	7	27	22	6	3	23	12	52	14	105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	26	21	6	2	24	13	55	12	120
2014	Secondary or high school graduation certificate or equivalent or less	0	20	22	6	0	52	0	42	13	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	4	40	8	3	33	8	12	20	24
2014	University certificate or diploma below the bachelor's level	0	21	9	0	0	51	20	69	0	10
2014	Bachelor's degree	6	26	23	7	3	24	11	49	15	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	21	19	8	4	31	8	49	20	100
2011	Secondary or high school graduation certificate or equivalent or less	0	14	43	21	0	8	15	18	27	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	9	39	3	3	19	10	36	9	31
2011	University certificate or diploma below the bachelor's level	24	18	18	7	0	13	20	63	10	16
2011	Bachelor's degree	3	26	23	8	2	29	9	47	17	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	27	19	13	3	26	6	48	24	135

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	37	0	0	0	23	0	100	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	53	0	0	0	0	0	100	0	25
2017	Bachelor's degree	33	44	9	2	0	8	5	88	2	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	31	11	8	1	7	9	77	10	120
2014	Secondary or high school graduation certificate or equivalent or less	12	66	8	6	0	8	0	85	7	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	55	4	0	0	3	8	95	0	24
2014	University certificate or diploma below the bachelor's level	31	31	18	0	0	10	9	77	0	10
2014	Bachelor's degree	29	48	8	3	1	6	6	87	4	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	38	8	5	2	7	13	81	9	100
2011	Secondary or high school graduation certificate or equivalent or less	22	56	15	0	0	8	0	84	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	38	17	0	0	10	3	81	0	31
2011	University certificate or diploma below the bachelor's level	43	30	13	0	0	14	0	85	0	16
2011	Bachelor's degree	31	44	9	7	1	3	6	82	8	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	44	10	3	1	12	6	84	4	135
2008	Secondary or high school graduation certificate or equivalent or less	31	38	16	3	3	9	0	76	7	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	46	14	0	3	3	0	82	3	35
2008	University certificate or diploma below the bachelor's level	18	64	5	0	0	5	9	95	0	22
2008	Bachelor's degree	23	43	15	3	0	9	6	78	4	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	41	16	5	1	9	8	74	7	108

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	37	0	0	0	31	0	100	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	41	9	4	0	4	0	87	4	25
2017	Bachelor's degree	25	40	13	4	1	11	6	79	6	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	36	14	8	0	9	8	74	9	120
2014	Secondary or high school graduation certificate or equivalent or less	6	34	16	0	6	38	0	65	10	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	53	11	0	0	4	8	87	0	24
2014	University certificate or diploma below the bachelor's level	0	71	9	0	0	10	9	89	0	10
2014	Bachelor's degree	21	48	12	4	1	9	6	80	5	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	42	9	4	2	7	12	81	7	100
2011	Secondary or high school graduation certificate or equivalent or less	22	63	8	0	0	8	0	92	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	35	26	0	0	10	3	70	0	31
2011	University certificate or diploma below the bachelor's level	31	30	31	0	0	8	0	67	0	16
2011	Bachelor's degree	22	46	15	4	0	8	5	79	5	142
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	41	11	6	1	19	4	77	8	135
2008	Secondary or high school graduation certificate or equivalent or less	38	41	16	0	6	0	0	78	6	32
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	46	11	3	0	0	0	86	3	35
2008	University certificate or diploma below the bachelor's level	32	41	14	5	0	0	9	80	5	22
2008	Bachelor's degree	28	41	14	3	1	6	7	79	5	144
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	49	12	8	0	5	7	77	9	108

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	100	11
2017	Bachelor's degree	8	92	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	87	120
2014	Secondary or high school graduation certificate or equivalent or less	0	100	14
2014	University certificate or diploma below the bachelor's level	0	100	10
2014	Bachelor's degree	5	95	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	94	100

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	88	15

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	15

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	15

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	13

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	93	7	15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	8	18	0	0	45	0	67	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	30	17	0	0	35	3	73	0	25
2017	Bachelor's degree	7	27	14	2	4	39	8	64	10	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	16	15	7	4	33	13	52	20	120
2014	Secondary or high school graduation certificate or equivalent or less	6	16	16	0	0	44	19	58	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	20	20	3	0	38	11	55	7	24
2014	University certificate or diploma below the bachelor's level	10	30	19	0	0	40	0	67	0	10
2014	Bachelor's degree	7	17	13	2	0	48	14	62	5	109
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	11	17	6	1	41	12	50	14	100

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	43	12	0	0	17	0	86	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	48	15	0	0	9	0	84	0	25
2017	Bachelor's degree	23	44	20	3	1	8	1	74	5	105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38	22	5	3	12	2	66	9	119
2014	Secondary or high school graduation certificate or equivalent or less	14	28	16	0	0	36	6	73	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	23	32	4	0	21	3	52	6	24
2014	University certificate or diploma below the bachelor's level	10	40	19	0	0	30	0	72	0	10
2014	Bachelor's degree	14	36	19	2	0	25	5	71	3	108
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	34	22	5	1	17	1	67	7	100
2011	Secondary or high school graduation certificate or equivalent or less	28	43	28	0	0	0	0	72	0	14
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	48	13	0	0	9	0	86	0	31
2011	University certificate or diploma below the bachelor's level	24	57	12	0	0	6	0	87	0	16
2011	Bachelor's degree	28	52	13	1	2	5	0	84	3	143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	48	15	5	1	10	0	76	7	135

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	0	32	12	8	0	0	47	20	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	24	20	0	7	0	9	69	8	25
2017	Bachelor's degree	40	21	15	11	9	1	3	64	20	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	25	19	8	6	0	5	66	14	119

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	37	32	6	0	62	6	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	30	25	16	4	55	19	25
2017	Bachelor's degree	12	25	32	19	12	36	31	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	27	35	21	11	33	32	120

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	32	20	23	8	0	0	49	31	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	46	18	10	4	0	0	68	14	25
2017	Bachelor's degree	11	28	31	18	11	0	1	39	30	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	21	34	26	9	1	0	31	35	120

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	12	29	17	6	0	49	23	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	20	17	20	7	0	55	28	25
2017	Bachelor's degree	18	22	28	22	10	0	39	33	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	23	29	20	14	1	36	34	119

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	26	20	0	0	8	78	0	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	29	8	9	0	7	82	9	24
2017	Bachelor's degree	44	24	17	8	4	4	70	12	105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	20	29	13	5	5	50	19	119

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	29	37	20	0	0	43	20	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	43	3	4	4	5	88	8	25
2017	Bachelor's degree	25	34	24	9	9	0	58	18	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	27	25	21	9	0	46	30	120

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	49	18	0	8	0	74	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	27	33	0	0	0	67	0	25
2017	Bachelor's degree	12	37	34	10	5	2	50	15	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	30	27	20	4	0	49	24	120

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	53	23	0	8	0	69	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	33	34	11	0	0	55	11	25
2017	Bachelor's degree	18	22	35	15	11	0	39	26	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	31	28	22	10	1	39	32	120

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	61	8	14	8	69	23	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	26	17	22	4	58	25	25
2017	Bachelor's degree	19	37	21	16	7	56	23	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	28	22	29	4	45	33	120

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	61	8	8	6	0	0	77	14	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	26	35	7	5	0	0	52	13	25
2017	Bachelor's degree	21	32	26	12	7	0	2	54	20	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38	18	16	7	1	2	58	23	120

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	8	14	8	0	0	77	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	17	11	4	0	0	85	4	25
2017	Bachelor's degree	52	25	13	5	3	3	79	8	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	20	12	7	3	1	77	11	119

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	20	8	0	8	0	8	82	9	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	7	4	0	0	3	4	96	0	25
2017	Bachelor's degree	73	6	4	6	3	0	7	86	10	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	10	5	11	4	1	3	79	16	119

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	20	12	17	0	0	71	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	37	7	0	0	4	93	0	25
2017	Bachelor's degree	58	25	7	7	0	3	86	7	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	19	10	9	3	2	78	12	119

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	75	0	8	8	8	0	0	75	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	22	4	0	0	3	0	96	0	25
2017	Bachelor's degree	64	11	9	8	6	0	2	76	14	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	23	9	13	7	0	4	70	21	119

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	0	0	17	0	20	79	21	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	4	0	3	0	33	96	4	25
2017	Bachelor's degree	49	13	7	2	0	30	88	3	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	12	5	4	3	26	84	9	118

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	8	8	8	0	8	82	9	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	22	0	0	0	3	100	0	25
2017	Bachelor's degree	71	16	4	3	0	6	93	3	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	14	10	2	1	5	87	3	118

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	75	8	0	8	8	0	83	17	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	13	0	16	5	0	78	22	25
2017	Bachelor's degree	63	10	9	4	9	6	77	13	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	12	11	4	4	3	80	9	119

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	29	37	12	0	0	51	12	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	32	16	4	0	0	80	4	25
2017	Bachelor's degree	48	30	15	5	2	1	78	7	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	21	8	6	2	6	83	8	119

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	17	38	20	8	0	0	33	29	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	24	33	7	0	0	0	59	7	25
2017	Bachelor's degree	7	28	43	18	3	0	1	36	21	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	29	41	22	5	1	0	31	27	120

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	0	67	17	8	0	25	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	12	18	40	26	0	66	16	25
2017	Bachelor's degree	1	20	44	24	10	1	34	21	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	29	34	23	10	0	32	33	120

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	47	25	0	8	0	0	67	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	53	17	0	0	0	0	83	0	25
2017	Bachelor's degree	14	56	20	6	1	3	0	72	7	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	46	25	7	4	1	1	64	11	120

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	59	17	0	8	0	75	8	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	46	4	17	0	7	78	18	25
2017	Bachelor's degree	10	56	18	12	4	1	67	16	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	35	20	22	10	2	47	32	120

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	6	94	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	86	120
2014	University certificate or diploma below the bachelor's level	0	100	10
2014	Bachelor's degree	7	93	109

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	34	17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	8	27	0	29	0	0	43	29	11

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	29	20	0	0	0	0	51	49	11
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	13	17	0	4	4	0	65	35	25
2017	Bachelor's degree	42	21	13	11	8	3	3	44	56	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	26	17	7	6	3	0	43	57	120

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	15	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	66

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	32	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	66

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	27	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	66

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	45	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	66

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	11	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	66

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	51	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	66

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Bachelor's degree	11	62	14	8	4	2	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	67	11	10	3	3	66

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	30	33	12	15	7	2	2	65	23	57
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	38	11	10	6	0	4	72	17	66

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	2	12	10	5	16	7	47	31	46	57
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	12	4	13	17	6	43	32	59	66

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canada Economic Development for Québec Regions by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me