2017 Public Service Employee Survey Results for Canada Economic Development for Québec Regions by Question 111. In which province or territory do you work?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 69 31 0 0 0 0 0 100 0 15
2017 Quebec (excluding National Capital Region) 37 47 8 6 2 0 0 84 8 259
2014 National Capital Region 36 42 12 0 10 0 0 78 10 17
2014 Quebec (excluding National Capital Region) 35 46 7 10 2 0 0 81 12 240

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 88 12 0 0 0 0 0 100 0 15
2017 Quebec (excluding National Capital Region) 70 26 1 3 0 0 0 96 3 259
2014 National Capital Region 61 34 5 0 0 0 0 95 0 17
2014 Quebec (excluding National Capital Region) 70 28 1 2 0 0 0 97 2 240

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 62 26 0 12 0 0 0 88 12 15
2017 Quebec (excluding National Capital Region) 55 34 4 6 0 0 0 90 6 259
2014 National Capital Region 49 34 16 0 0 0 0 84 0 17
2014 Quebec (excluding National Capital Region) 67 27 3 2 0 0 0 95 2 240

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 31 6 0 13 0 0 81 13 15
2017 Quebec (excluding National Capital Region) 42 32 10 11 5 0 0 75 16 259
2014 National Capital Region 36 51 0 6 6 0 0 88 12 17
2014 Quebec (excluding National Capital Region) 44 36 8 7 5 0 0 81 12 240

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 39 55 0 0 6 0 0 94 6 15
2017 Quebec (excluding National Capital Region) 28 49 13 8 3 0 0 76 11 259
2014 National Capital Region 30 64 0 5 0 0 0 95 5 17
2014 Quebec (excluding National Capital Region) 33 41 16 9 1 0 1 74 10 240

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 51 42 0 0 7 0 0 93 7 14
2017 Quebec (excluding National Capital Region) 35 45 13 4 3 0 0 81 7 259
2014 National Capital Region 29 48 17 0 6 0 0 77 6 17
2014 Quebec (excluding National Capital Region) 30 50 13 6 1 0 0 80 7 240

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 51 35 7 7 0 0 0 86 7 14
2017 Quebec (excluding National Capital Region) 42 42 8 6 3 0 0 83 9 259
2014 National Capital Region 36 47 11 6 0 0 0 83 6 17
2014 Quebec (excluding National Capital Region) 35 45 10 6 3 0 0 81 9 239

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 64 14 7 16 0 0 0 78 16 14
2017 Quebec (excluding National Capital Region) 46 43 4 5 1 0 0 90 6 256
2014 National Capital Region 47 41 6 6 0 0 0 88 6 17
2014 Quebec (excluding National Capital Region) 45 38 12 4 0 0 0 83 5 239

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 56 0 14 0 0 0 86 14 14
2017 Quebec (excluding National Capital Region) 33 37 16 10 4 0 1 70 13 259
2014 National Capital Region 23 34 18 12 12 0 0 57 25 17
2014 Quebec (excluding National Capital Region) 29 40 18 9 2 1 2 71 11 240

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 51 28 7 14 0 0 0 79 14 14
2017 Quebec (excluding National Capital Region) 35 30 9 9 4 1 11 75 16 259
2014 National Capital Region 34 23 12 18 6 0 7 61 26 17
2014 Quebec (excluding National Capital Region) 30 36 11 7 5 1 10 75 13 240

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 36 0 12 0 0 0 88 12 15
2017 Quebec (excluding National Capital Region) 35 43 14 7 1 0 0 77 8 259
2014 National Capital Region 24 65 11 0 0 0 0 89 0 17
2014 Quebec (excluding National Capital Region) 24 54 13 6 4 0 0 77 10 240

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 39 36 13 12 0 0 0 75 12 15
2017 Quebec (excluding National Capital Region) 24 38 18 14 7 0 0 62 21 259
2014 National Capital Region 17 47 12 12 11 0 0 65 24 17
2014 Quebec (excluding National Capital Region) 21 38 22 10 8 0 1 59 18 239

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 31 29 6 0 0 0 64 6 15
2017 Quebec (excluding National Capital Region) 25 45 15 12 3 0 0 70 15 259

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 42 12 0 0 0 0 88 0 15
2017 Quebec (excluding National Capital Region) 36 45 13 3 3 0 0 81 6 258
2014 National Capital Region 29 59 12 0 0 0 0 88 0 17
2014 Quebec (excluding National Capital Region) 34 46 13 4 3 1 0 80 7 238

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 48 0 19 0 0 0 81 19 15
2017 Quebec (excluding National Capital Region) 28 37 15 14 6 0 0 65 20 259

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 42 6 0 0 0 0 94 0 15
2017 Quebec (excluding National Capital Region) 43 43 9 3 1 0 0 86 4 256
2014 National Capital Region 36 58 6 0 0 0 0 94 0 17
2014 Quebec (excluding National Capital Region) 45 40 10 3 2 0 0 85 5 240

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 48 12 0 6 0 0 81 6 15
2017 Quebec (excluding National Capital Region) 24 37 19 15 5 0 0 61 20 256
2014 National Capital Region 17 60 6 17 0 0 0 77 17 17
2014 Quebec (excluding National Capital Region) 20 42 19 12 7 0 0 62 18 239

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 39 31 23 0 6 0 0 70 6 15
2017 Quebec (excluding National Capital Region) 26 41 17 11 5 0 0 67 16 256
2014 National Capital Region 18 35 23 12 12 0 0 53 25 17
2014 Quebec (excluding National Capital Region) 25 36 18 16 5 0 0 61 21 240

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 54 13 0 6 0 0 81 6 15
2017 Quebec (excluding National Capital Region) 26 44 18 9 2 0 0 70 11 255
2014 National Capital Region 17 25 39 6 12 0 0 42 19 17
2014 Quebec (excluding National Capital Region) 26 44 19 7 3 0 1 70 11 240

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 29 12 6 0 0 0 81 6 15
2017 Quebec (excluding National Capital Region) 37 39 17 6 1 0 0 76 7 255
2014 National Capital Region 29 58 0 6 6 0 0 88 12 17
2014 Quebec (excluding National Capital Region) 29 54 9 6 2 0 0 83 8 239

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 40 48 6 6 0 0 0 88 6 15
2017 Quebec (excluding National Capital Region) 35 38 15 8 4 0 0 73 12 259
2014 National Capital Region 22 40 31 6 0 0 0 62 6 17
2014 Quebec (excluding National Capital Region) 36 36 17 7 3 0 0 72 11 240

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 0 0 81 6 7 0 6 14 0 15
2017 Quebec (excluding National Capital Region) 7 33 40 11 7 0 1 18 41 259
2014 National Capital Region 22 18 25 23 12 0 0 35 40 17
2014 Quebec (excluding National Capital Region) 11 36 35 13 2 0 1 16 48 240

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 0 12 49 19 13 0 6 34 13 15
2017 Quebec (excluding National Capital Region) 8 22 30 25 12 2 2 38 31 258
2014 National Capital Region 10 31 17 31 11 0 0 42 41 17
2014 Quebec (excluding National Capital Region) 11 27 39 14 6 1 2 21 39 239

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 24 25 12 7 8 6 22 49 15
2017 Quebec (excluding National Capital Region) 33 31 25 7 3 0 0 11 64 259
2014 National Capital Region 34 30 12 24 0 0 0 24 64 17
2014 Quebec (excluding National Capital Region) 36 32 20 7 2 0 2 9 70 240

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 6 6 48 13 13 8 6 30 14 15
2017 Quebec (excluding National Capital Region) 12 30 36 18 3 0 0 21 43 259
2014 National Capital Region 5 47 36 6 6 0 0 12 52 17
2014 Quebec (excluding National Capital Region) 9 24 40 22 4 1 0 26 33 240

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 19 20 13 18 0 6 33 46 15
2017 Quebec (excluding National Capital Region) 20 26 29 15 7 1 2 22 47 256
2014 National Capital Region 22 38 35 6 0 0 0 6 60 17
2014 Quebec (excluding National Capital Region) 27 32 26 6 6 1 1 13 61 240

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 18 6 19 44 7 0 6 54 26 15
2017 Quebec (excluding National Capital Region) 10 23 22 25 14 2 3 42 35 259
2014 National Capital Region 5 6 43 41 6 0 0 46 11 17
2014 Quebec (excluding National Capital Region) 12 27 27 16 12 2 3 30 41 238

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 13 6 36 12 13 8 12 32 24 15
2017 Quebec (excluding National Capital Region) 16 30 35 9 6 2 2 16 48 258
2014 National Capital Region 17 47 30 6 0 0 0 6 64 17
2014 Quebec (excluding National Capital Region) 19 30 35 10 3 2 1 13 51 240
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 49 38 6 6 0 0 0 88 6 15
2017 Quebec (excluding National Capital Region) 76 18 2 3 0 0 0 95 3 259
2014 National Capital Region 53 42 6 0 0 0 0 94 0 17
2014 Quebec (excluding National Capital Region) 82 14 2 2 0 0 0 96 2 240

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 36 6 6 6 0 12 79 14 15
2017 Quebec (excluding National Capital Region) 31 30 15 10 7 4 3 65 18 259
2014 National Capital Region 17 18 12 18 19 6 11 42 44 17
2014 Quebec (excluding National Capital Region) 29 31 17 7 6 4 5 66 15 240

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 49 31 6 14 0 0 0 80 14 15
2017 Quebec (excluding National Capital Region) 47 33 9 6 4 1 0 81 10 259
2014 National Capital Region 16 48 10 13 12 0 0 65 25 17
2014 Quebec (excluding National Capital Region) 50 33 11 4 2 0 0 83 6 240

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 44 44 12 0 0 0 0 88 0 15
2017 Quebec (excluding National Capital Region) 38 42 12 5 2 0 0 81 7 259
2014 National Capital Region 37 28 18 11 6 0 0 65 17 17
2014 Quebec (excluding National Capital Region) 35 48 9 6 2 0 1 84 7 240

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 49 19 19 8 0 6 0 72 8 15
2017 Quebec (excluding National Capital Region) 25 32 15 11 9 7 1 62 21 259
2014 National Capital Region 31 21 23 6 6 6 6 60 14 17
2014 Quebec (excluding National Capital Region) 28 30 15 10 6 7 2 65 18 240

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 24 12 19 6 6 26 6 54 19 15
2017 Quebec (excluding National Capital Region) 11 25 21 11 8 17 6 47 25 259
2014 National Capital Region 6 16 13 29 24 11 0 26 59 17
2014 Quebec (excluding National Capital Region) 11 29 19 14 6 16 6 50 25 240

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 81 12 6 0 0 0 0 94 0 15
2017 Quebec (excluding National Capital Region) 43 43 8 5 1 0 0 86 6 259
2014 National Capital Region 11 59 5 19 6 0 0 70 25 17
2014 Quebec (excluding National Capital Region) 45 44 7 3 1 0 0 89 4 240
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 42 6 6 0 0 0 88 6 15
2017 Quebec (excluding National Capital Region) 35 40 14 7 5 0 0 75 11 259
2014 National Capital Region 35 42 23 0 0 0 0 77 0 17
2014 Quebec (excluding National Capital Region) 33 48 11 4 3 0 1 81 7 240

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 56 25 6 12 0 0 0 81 12 15
2017 Quebec (excluding National Capital Region) 40 33 15 6 4 2 0 75 10 259
2014 National Capital Region 31 38 18 7 0 0 7 73 7 16
2014 Quebec (excluding National Capital Region) 39 42 11 4 2 1 0 82 6 240

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 62 6 0 0 0 0 94 0 15
2017 Quebec (excluding National Capital Region) 42 35 12 8 3 0 0 77 11 259
2014 National Capital Region 30 35 22 13 0 0 0 65 13 17
2014 Quebec (excluding National Capital Region) 38 45 8 7 2 0 0 83 9 240

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 94 0 0 6 0 0 0 94 6 15
2017 Quebec (excluding National Capital Region) 80 18 1 1 0 0 0 98 1 259
2014 National Capital Region 59 41 0 0 0 0 0 100 0 17
2014 Quebec (excluding National Capital Region) 81 16 2 0 0 0 1 98 0 240

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 36 19 6 14 0 6 59 22 15
2017 Quebec (excluding National Capital Region) 41 36 7 9 4 1 2 80 13 259
2014 National Capital Region 18 29 17 12 12 0 12 53 27 17
2014 Quebec (excluding National Capital Region) 39 30 11 9 4 3 4 74 14 240

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 58 30 6 6 0 0 0 88 6 15
2017 Quebec (excluding National Capital Region) 46 32 12 7 3 0 0 78 10 259

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 49 38 0 0 14 0 0 86 14 15
2017 Quebec (excluding National Capital Region) 45 29 12 6 6 1 0 75 12 259

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 44 44 0 12 0 0 0 88 12 15
2017 Quebec (excluding National Capital Region) 43 29 15 7 5 0 0 73 12 258
2014 National Capital Region 29 48 6 5 12 0 0 77 17 17
2014 Quebec (excluding National Capital Region) 45 39 7 7 2 0 0 84 9 240
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 18 43 17 5 1 3 13 72 8 81
2014 Quebec (excluding National Capital Region) 17 50 15 6 0 3 9 76 7 52

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 45 0 0 6 12 0 93 7 15
2017 Quebec (excluding National Capital Region) 23 40 19 8 5 6 0 66 14 259
2014 National Capital Region 30 41 5 5 19 0 0 71 24 17
2014 Quebec (excluding National Capital Region) 18 49 16 7 2 7 0 72 10 239

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 51 17 0 6 6 0 75 7 15
2017 Quebec (excluding National Capital Region) 22 40 22 10 5 2 0 63 15 258
2014 National Capital Region 18 42 16 12 12 0 0 59 25 17
2014 Quebec (excluding National Capital Region) 17 39 27 10 6 1 0 57 16 240

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 44 19 6 6 6 0 67 13 15
2017 Quebec (excluding National Capital Region) 13 35 27 14 4 6 0 52 19 257
2014 National Capital Region 11 31 34 17 6 0 0 42 24 17
2014 Quebec (excluding National Capital Region) 11 37 29 15 3 5 0 50 19 239

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 27 23 19 6 6 0 49 27 15
2017 Quebec (excluding National Capital Region) 20 36 22 11 6 5 0 59 18 259
2014 National Capital Region 11 43 18 17 6 5 0 56 25 17
2014 Quebec (excluding National Capital Region) 16 37 24 13 5 6 0 56 19 240

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 31 23 6 6 6 0 62 13 15
2017 Quebec (excluding National Capital Region) 20 41 24 8 4 2 0 63 12 258
2014 National Capital Region 10 48 23 19 0 0 0 59 19 17
2014 Quebec (excluding National Capital Region) 13 52 20 12 2 1 0 65 14 240
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 38 12 0 0 0 0 88 0 15
2017 Quebec (excluding National Capital Region) 27 51 14 6 3 0 0 78 8 259
2014 National Capital Region 17 65 12 6 0 0 0 82 6 17
2014 Quebec (excluding National Capital Region) 26 52 14 6 1 0 0 79 7 240

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 61 39 0 0 0 0 0 100 0 15
2017 Quebec (excluding National Capital Region) 36 51 8 3 1 2 0 88 4 259
2014 National Capital Region 28 60 6 6 0 0 0 88 6 17
2014 Quebec (excluding National Capital Region) 32 53 10 2 0 2 0 87 2 240

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 31 25 8 0 0 0 68 8 15
2017 Quebec (excluding National Capital Region) 34 40 11 12 1 2 0 76 14 259
2014 National Capital Region 23 36 6 17 19 0 0 59 35 17
2014 Quebec (excluding National Capital Region) 30 44 10 9 4 2 0 76 14 240

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 45 6 6 6 17 0 77 15 15
2017 Quebec (excluding National Capital Region) 22 38 18 11 4 3 4 64 16 258
2014 National Capital Region 23 34 24 6 12 0 0 58 18 17
2014 Quebec (excluding National Capital Region) 16 44 22 10 3 4 0 63 14 239

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 13 13 12 12 20 29 0 36 46 15
2017 Quebec (excluding National Capital Region) 11 26 24 13 12 8 6 42 29 259
2014 National Capital Region 18 11 6 17 25 16 7 37 55 17
2014 Quebec (excluding National Capital Region) 8 26 17 18 14 14 4 41 38 240

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 55 32 6 6 0 0 0 88 6 15
2017 Quebec (excluding National Capital Region) 65 28 2 4 1 0 0 93 4 259
2014 National Capital Region 54 29 17 0 0 0 0 83 0 17
2014 Quebec (excluding National Capital Region) 65 27 4 2 0 0 1 93 2 240

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 55 33 0 0 0 12 0 100 0 15
2017 Quebec (excluding National Capital Region) 63 28 4 4 0 1 0 92 4 259
2014 National Capital Region 53 29 6 12 0 0 0 83 12 17
2014 Quebec (excluding National Capital Region) 62 24 5 2 2 2 4 92 4 240

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 44 37 19 0 0 0 0 81 0 15
2017 Quebec (excluding National Capital Region) 27 44 18 8 3 0 0 71 11 259
2014 National Capital Region 13 46 28 6 6 0 0 59 12 17
2014 Quebec (excluding National Capital Region) 28 38 15 14 1 2 1 68 16 240

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 13 12 6 19 20 23 6 36 55 15
2017 Quebec (excluding National Capital Region) 13 29 17 22 13 2 2 45 37 259
2014 National Capital Region 0 18 13 34 24 6 5 20 66 17
2014 Quebec (excluding National Capital Region) 10 22 25 23 12 3 5 35 37 240

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 49 17 6 0 0 0 76 6 15
2017 Quebec (excluding National Capital Region) 17 37 27 11 5 3 0 56 17 259

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 56 31 6 0 0 6 0 93 0 15
2017 Quebec (excluding National Capital Region) 32 46 14 3 2 2 0 80 5 258
2014 National Capital Region 18 33 32 11 0 6 0 54 12 17
2014 Quebec (excluding National Capital Region) 35 49 11 3 1 2 0 85 3 240

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 44 37 6 6 0 6 0 87 7 15
2017 Quebec (excluding National Capital Region) 29 55 9 5 1 1 0 85 6 258
2014 National Capital Region 22 54 6 13 0 6 0 81 13 17
2014 Quebec (excluding National Capital Region) 29 49 13 4 1 3 0 81 5 240

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 42 51 0 7 0 0 0 93 7 14
2017 Quebec (excluding National Capital Region) 37 46 11 4 2 0 0 82 6 259
2014 National Capital Region 29 48 11 6 6 0 0 76 13 17
2014 Quebec (excluding National Capital Region) 34 53 8 3 2 0 0 88 5 240

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 58 23 6 12 0 0 0 81 12 15
2017 Quebec (excluding National Capital Region) 31 34 20 9 4 1 0 66 13 259
2014 National Capital Region 17 65 6 12 0 0 0 82 12 17
2014 Quebec (excluding National Capital Region) 22 49 19 7 3 0 0 71 10 240

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 29 12 6 0 0 0 81 6 15
2017 Quebec (excluding National Capital Region) 32 37 21 7 3 0 0 68 11 259
2014 National Capital Region 29 53 12 6 0 0 0 82 6 17
2014 Quebec (excluding National Capital Region) 22 52 17 6 3 0 0 74 9 240

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 12 19 6 0 17 0 70 7 15
2017 Quebec (excluding National Capital Region) 30 25 20 11 7 6 0 59 19 258
2014 National Capital Region 5 47 18 6 12 12 0 59 21 17
2014 Quebec (excluding National Capital Region) 25 35 19 9 7 5 0 63 17 240
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 National Capital Region 43 26 31 15
2017 Quebec (excluding National Capital Region) 28 43 30 259
2014 National Capital Region 17 35 48 17
2014 Quebec (excluding National Capital Region) 26 40 34 240

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 21 13 44 5 7 9 70
2014 Quebec (excluding National Capital Region) 15 16 34 12 9999 23 64
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 16 84 259
2014 National Capital Region 62 38 16
2014 Quebec (excluding National Capital Region) 12 88 239

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 29 40
2014 Quebec (excluding National Capital Region) 48 29

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 82 40
2014 National Capital Region 71 10
2014 Quebec (excluding National Capital Region) 59 29

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 40
2014 National Capital Region 0 10
2014 Quebec (excluding National Capital Region) 0 29

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 40
2014 National Capital Region 0 10
2014 Quebec (excluding National Capital Region) 0 29

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 28 40
2014 Quebec (excluding National Capital Region) 41 29

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 47 40
2014 National Capital Region 82 10
2014 Quebec (excluding National Capital Region) 52 29

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 43 40
2014 Quebec (excluding National Capital Region) 30 29

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 19 40

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 23 40
2014 Quebec (excluding National Capital Region) 18 29

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 56 40
2014 National Capital Region 61 10
2014 Quebec (excluding National Capital Region) 59 29

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 23 40
2014 Quebec (excluding National Capital Region) 35 29

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 40
2014 National Capital Region 0 10
2014 Quebec (excluding National Capital Region) 0 29

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 12 40
2014 National Capital Region 0 10

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 61 40
2014 Quebec (excluding National Capital Region) 25 29

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 12 40
2014 National Capital Region 0 10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 40 40
2014 Quebec (excluding National Capital Region) 70 28

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 28 40
2014 Quebec (excluding National Capital Region) 42 28

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 20 40
2014 Quebec (excluding National Capital Region) 29 28

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 23 40
2014 National Capital Region 0 10
2014 Quebec (excluding National Capital Region) 21 28

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 14 40

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 39 40
2014 National Capital Region 51 10

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 37

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 23 37
2014 National Capital Region 0 10
2014 Quebec (excluding National Capital Region) 0 28

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 15 37
2014 National Capital Region 0 10

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 26 37
2014 National Capital Region 51 10
2014 Quebec (excluding National Capital Region) 21 28

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 18 37
2014 Quebec (excluding National Capital Region) 20 28

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 51 37
2014 National Capital Region 90 10
2014 Quebec (excluding National Capital Region) 32 28

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 55 37
2014 National Capital Region 63 10
2014 Quebec (excluding National Capital Region) 31 28

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 37

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 20 37
2014 National Capital Region 0 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 95 5 40

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 23 0 6 6 37 0 80 20 15
2017 Quebec (excluding National Capital Region) 11 20 18 5 5 30 11 52 17 258
2014 National Capital Region 6 23 11 19 12 18 11 40 44 17
2014 Quebec (excluding National Capital Region) 9 15 17 4 3 39 13 50 15 240

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 36 12 0 6 12 0 79 7 15
2017 Quebec (excluding National Capital Region) 23 46 16 7 2 5 0 73 10 258
2014 National Capital Region 17 23 24 18 6 12 0 45 27 17
2014 Quebec (excluding National Capital Region) 16 36 21 4 2 20 1 66 8 239
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 25 23 19 0 8 0 54 21 15
2017 Quebec (excluding National Capital Region) 13 50 17 8 4 0 7 68 13 257
2014 National Capital Region 5 41 17 30 0 0 7 49 32 17
2014 Quebec (excluding National Capital Region) 11 58 16 6 1 1 7 75 8 240

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 6 25 0 0 43 6 51 0 15
2017 Quebec (excluding National Capital Region) 8 26 23 5 2 24 11 54 11 257
2014 National Capital Region 0 13 41 6 0 40 0 21 10 17
2014 Quebec (excluding National Capital Region) 7 22 21 7 3 29 10 48 17 240

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 55 19 6 6 0 14 0 86 7 15
2017 Quebec (excluding National Capital Region) 33 39 9 4 0 8 6 84 5 259
2014 National Capital Region 6 51 24 0 0 13 7 70 0 17
2014 Quebec (excluding National Capital Region) 29 45 7 4 1 6 9 86 6 240

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 42 25 6 6 0 20 0 84 8 15
2017 Quebec (excluding National Capital Region) 26 38 13 5 0 12 6 77 7 259
2014 National Capital Region 11 46 19 6 0 12 6 69 8 17
2014 Quebec (excluding National Capital Region) 21 46 10 3 2 9 8 82 6 240
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 9 91 259
2014 Quebec (excluding National Capital Region) 5 95 240

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 31 23

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 88 23
2014 Quebec (excluding National Capital Region) 90 10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 23
2014 Quebec (excluding National Capital Region) 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 23
2014 Quebec (excluding National Capital Region) 0 10

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 23
2014 Quebec (excluding National Capital Region) 0 10

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 40 23

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 23
2014 Quebec (excluding National Capital Region) 0 10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 23

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 26 23

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 23

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 21 23

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 23

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 62 23

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 21
2014 Quebec (excluding National Capital Region) 0 10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 21

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 21
2014 Quebec (excluding National Capital Region) 0 10

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 21
2014 Quebec (excluding National Capital Region) 0 10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 32 21

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 21
2014 Quebec (excluding National Capital Region) 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 63 21

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 27 21

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 86 14 23

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 19 0 0 6 37 6 89 11 15
2017 Quebec (excluding National Capital Region) 12 21 17 4 3 34 10 59 12 259
2014 National Capital Region 6 12 25 5 0 42 11 36 11 17
2014 Quebec (excluding National Capital Region) 9 16 15 3 0 44 13 58 8 240

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 44 25 6 6 0 19 0 85 8 15
2017 Quebec (excluding National Capital Region) 22 42 20 3 2 9 1 72 5 256
2014 National Capital Region 12 23 36 0 0 24 5 49 0 17
2014 Quebec (excluding National Capital Region) 17 34 20 3 0 22 3 69 5 239
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 37 12 11 0 0 6 75 12 15
2017 Quebec (excluding National Capital Region) 40 20 18 8 9 0 4 63 18 258

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 21 19 42 6 12 0 0 40 19 15
2017 Quebec (excluding National Capital Region) 11 29 32 19 9 0 0 40 28 259

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 36 19 19 0 0 0 63 19 15
2017 Quebec (excluding National Capital Region) 11 28 30 21 9 0 0 39 31 258

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 38 19 19 6 18 0 0 57 24 15
2017 Quebec (excluding National Capital Region) 17 22 29 21 11 0 0 39 32 257

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 57 0 31 6 6 0 0 57 12 15
2017 Quebec (excluding National Capital Region) 35 27 20 9 3 0 5 65 13 255

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 20 39 23 19 0 0 0 58 19 15
2017 Quebec (excluding National Capital Region) 24 32 22 13 8 0 1 56 22 258

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 60 12 0 0 0 0 88 0 15
2017 Quebec (excluding National Capital Region) 20 31 31 13 4 0 1 51 17 258

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 34 54 6 0 0 0 6 94 0 15
2017 Quebec (excluding National Capital Region) 15 26 32 18 10 0 0 41 27 259

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 54 12 6 0 0 0 81 6 15
2017 Quebec (excluding National Capital Region) 21 30 21 23 5 0 0 50 28 259

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 30 25 0 6 0 6 67 6 15
2017 Quebec (excluding National Capital Region) 20 36 22 14 7 0 1 56 21 259

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 73 13 0 13 0 0 0 87 13 14
2017 Quebec (excluding National Capital Region) 56 22 13 5 2 0 2 79 8 259

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 80 7 6 7 0 0 0 87 7 14
2017 Quebec (excluding National Capital Region) 69 9 5 7 4 1 5 83 11 259

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 80 6 6 7 0 0 0 87 7 14
2017 Quebec (excluding National Capital Region) 55 25 9 7 1 0 2 82 9 259

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 72 21 0 7 0 0 0 93 7 13
2017 Quebec (excluding National Capital Region) 57 16 9 10 6 0 2 75 16 259

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 73 0 7 7 0 0 13 84 8 14
2017 Quebec (excluding National Capital Region) 49 11 5 3 1 0 31 87 7 258

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 80 7 13 0 0 0 0 87 0 14
2017 Quebec (excluding National Capital Region) 71 15 6 2 0 0 6 91 3 258

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 87 7 6 0 0 0 0 94 0 14
2017 Quebec (excluding National Capital Region) 63 11 8 7 6 0 4 77 14 259

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 54 15 25 0 0 0 6 73 0 14
2017 Quebec (excluding National Capital Region) 50 26 14 5 1 0 3 79 7 258

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 31 23 12 6 0 0 58 19 15
2017 Quebec (excluding National Capital Region) 8 26 44 18 3 0 0 34 22 259

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 0 19 43 19 19 0 0 38 19 15
2017 Quebec (excluding National Capital Region) 3 22 38 25 11 0 0 37 25 259

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 25 26 0 6 6 6 63 7 15
2017 Quebec (excluding National Capital Region) 17 52 22 5 2 1 0 70 7 259

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 30 12 6 12 6 0 67 20 15
2017 Quebec (excluding National Capital Region) 12 48 17 16 5 2 0 61 22 258
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 10 90 259
2014 National Capital Region 0 100 17
2014 Quebec (excluding National Capital Region) 7 93 240

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 72 28 27
2014 Quebec (excluding National Capital Region) 68 32 16

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 56 4 16 8 16 0 0 60 24 19
2014 Quebec (excluding National Capital Region) 19 44 18 9 0 0 9 70 10 11
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 44 26 23 6 0 0 0 44 56 15
2017 Quebec (excluding National Capital Region) 45 22 15 7 8 3 1 46 54 259

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 22 132

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 33 132

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 22 132

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 46 132

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 7 132

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 47 132

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 10 61 10 9 4 6 132

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 36 31 11 11 7 1 4 70 19 133

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 5 10 8 9 19 6 45 30 55 133
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