2017 Public Service Employee Survey Results for Canada Economic Development for Québec Regions by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 35 55 3 7 0 0 0 90 7 26
2017 Language of service - Both English and French 35 45 10 6 4 0 0 80 10 96
2014 Language of service - French only 8 73 8 8 3 0 0 80 11 25
2014 Language of service - Both English and French 24 47 9 13 6 0 0 71 19 82
2011 Language of service - French only 59 37 0 3 0 0 0 97 3 29
2011 Language of service - Both English and French 44 43 6 7 0 0 0 87 7 129
2008 Language of service - French only 50 44 3 3 0 0 0 94 3 32
2008 Language of service - Both English and French 60 29 5 5 1 0 0 90 6 126

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 74 26 0 0 0 0 0 100 0 26
2017 Language of service - Both English and French 75 22 1 2 0 0 0 97 2 96
2014 Language of service - French only 80 20 0 0 0 0 0 100 0 25
2014 Language of service - Both English and French 68 27 2 2 0 0 0 95 2 82
2011 Language of service - French only 76 20 3 0 0 0 0 97 0 29
2011 Language of service - Both English and French 77 20 1 2 0 0 0 97 2 129
2008 Language of service - French only 88 13 0 0 0 0 0 100 0 32
2008 Language of service - Both English and French 78 18 2 0 1 0 0 97 1 125

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 83 17 0 0 0 0 0 100 0 26
2017 Language of service - Both English and French 60 36 2 2 0 0 0 96 2 96
2014 Language of service - French only 76 24 0 0 0 0 0 100 0 25
2014 Language of service - Both English and French 73 24 3 0 0 0 0 97 0 82
2011 Language of service - French only 86 7 3 0 3 0 0 93 3 29
2011 Language of service - Both English and French 69 25 1 5 0 0 0 94 5 129
2008 Language of service - French only 91 3 3 3 0 0 0 94 3 32
2008 Language of service - Both English and French 75 19 2 2 1 0 1 94 3 126

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 20 46 10 17 7 0 0 66 24 26
2017 Language of service - Both English and French 41 28 11 12 7 0 0 69 19 96
2014 Language of service - French only 36 41 12 12 0 0 0 76 12 25
2014 Language of service - Both English and French 36 38 7 8 10 0 0 75 18 82
2011 Language of service - French only 38 41 3 10 7 0 0 80 17 29
2011 Language of service - Both English and French 37 35 14 9 5 0 0 73 14 130

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 22 51 10 13 3 0 0 74 16 26
2017 Language of service - Both English and French 26 52 13 5 4 0 0 78 9 96
2014 Language of service - French only 16 56 24 4 0 0 0 72 4 25
2014 Language of service - Both English and French 25 38 19 17 0 0 1 64 17 82
2011 Language of service - French only 17 45 21 10 7 0 0 62 17 29
2011 Language of service - Both English and French 21 51 18 10 0 1 0 72 10 130
2008 Language of service - French only 22 56 16 3 3 0 0 78 6 32
2008 Language of service - Both English and French 33 51 12 4 1 0 0 83 5 126

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 56 40 0 4 0 0 0 96 4 25
2017 Language of service - Both English and French 41 44 10 1 4 0 0 85 5 96
2014 Language of service - French only 39 61 0 0 0 0 0 100 0 25
2014 Language of service - Both English and French 27 49 15 6 2 0 1 77 9 82
2011 Language of service - French only 35 52 7 3 3 0 0 86 7 29
2011 Language of service - Both English and French 32 45 13 8 2 0 1 77 10 128
2008 Language of service - French only 41 41 19 0 0 0 0 81 0 32
2008 Language of service - Both English and French 37 46 12 2 2 0 0 83 5 126

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 56 41 4 0 0 0 0 96 0 25
2017 Language of service - Both English and French 45 44 6 5 0 0 0 89 5 96
2014 Language of service - French only 39 61 0 0 0 0 0 100 0 25
2014 Language of service - Both English and French 33 48 11 5 2 0 0 82 7 82
2011 Language of service - French only 42 52 3 3 0 0 0 93 3 29
2011 Language of service - Both English and French 35 44 10 8 2 0 0 79 11 130
2008 Language of service - French only 28 66 3 3 0 0 0 94 3 32
2008 Language of service - Both English and French 35 54 3 6 2 0 0 89 8 126

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 53 36 7 0 4 0 0 89 4 25
2017 Language of service - Both English and French 51 40 2 5 1 0 1 91 7 95
2014 Language of service - French only 40 44 4 12 0 0 0 83 12 25
2014 Language of service - Both English and French 41 42 12 4 0 0 1 84 4 82

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 31 44 21 4 0 0 0 75 4 25
2017 Language of service - Both English and French 34 39 12 9 5 0 1 74 14 96
2014 Language of service - French only 12 48 36 0 0 0 4 62 0 25
2014 Language of service - Both English and French 22 31 20 16 7 1 2 55 24 82
2011 Language of service - French only 25 48 10 3 3 0 10 81 8 29
2011 Language of service - Both English and French 21 41 21 9 5 1 2 64 15 130

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 49 47 0 4 0 0 0 96 4 25
2017 Language of service - Both English and French 39 32 9 9 4 0 7 76 14 96
2014 Language of service - French only 16 43 17 17 0 3 4 64 18 25
2014 Language of service - Both English and French 26 36 12 8 11 0 7 66 21 82
2011 Language of service - French only 35 45 10 3 7 0 0 80 10 29
2011 Language of service - Both English and French 36 32 16 6 6 1 3 71 13 130
2008 Language of service - French only 22 34 6 28 9 0 0 56 38 32
2008 Language of service - Both English and French 34 29 9 13 8 0 7 68 23 126

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 40 53 7 0 0 0 0 93 0 26
2017 Language of service - Both English and French 39 42 12 7 0 0 0 81 7 96
2014 Language of service - French only 15 72 8 4 0 0 0 88 4 25
2014 Language of service - Both English and French 22 54 14 6 4 0 0 76 10 82
2011 Language of service - French only 21 58 7 7 7 0 0 80 14 29
2011 Language of service - Both English and French 22 44 18 10 5 1 1 67 15 129
2008 Language of service - French only 22 41 28 9 0 0 0 63 9 32
2008 Language of service - Both English and French 26 59 9 5 2 0 0 85 6 126

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 23 51 20 7 0 0 0 74 7 26
2017 Language of service - Both English and French 25 43 15 13 4 0 0 68 17 96
2014 Language of service - French only 4 47 29 4 16 0 0 51 20 25
2014 Language of service - Both English and French 13 34 28 16 10 0 0 46 25 81
2011 Language of service - French only 14 41 17 20 7 0 0 55 27 29
2011 Language of service - Both English and French 8 44 29 15 5 0 0 52 19 130

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 30 51 19 0 0 0 0 81 0 26
2017 Language of service - Both English and French 31 52 7 7 3 0 0 82 10 96

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 30 60 6 3 0 0 0 91 3 26
2017 Language of service - Both English and French 40 47 11 1 1 0 0 87 2 95
2014 Language of service - French only 20 55 21 4 0 0 0 75 4 25
2014 Language of service - Both English and French 31 50 11 5 1 1 0 83 6 80
2011 Language of service - French only 11 52 14 14 7 0 4 65 21 29
2011 Language of service - Both English and French 18 51 18 11 2 0 0 69 13 130
2008 Language of service - French only 22 41 28 6 3 0 0 63 9 32
2008 Language of service - Both English and French 30 52 12 5 1 1 0 82 6 126

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 34 50 7 9 0 0 0 84 9 26
2017 Language of service - Both English and French 28 40 15 13 4 0 0 68 17 96

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 53 40 7 0 0 0 0 93 0 26
2017 Language of service - Both English and French 42 46 8 3 0 0 0 88 3 94
2014 Language of service - French only 43 45 8 0 4 0 0 88 4 25
2014 Language of service - Both English and French 46 39 10 2 2 0 0 86 5 82
2011 Language of service - French only 35 59 7 0 0 0 0 93 0 29
2011 Language of service - Both English and French 33 49 12 4 2 1 0 82 5 130

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 13 48 26 13 0 0 0 61 13 26
2017 Language of service - Both English and French 23 45 12 14 5 0 0 69 19 94
2014 Language of service - French only 11 28 48 8 4 0 0 40 12 25
2014 Language of service - Both English and French 15 43 18 18 6 0 0 58 24 82
2011 Language of service - French only 4 52 20 10 14 0 0 56 24 29
2011 Language of service - Both English and French 14 37 23 20 7 0 0 50 27 130

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 30 25 29 16 0 0 0 55 16 26
2017 Language of service - Both English and French 25 36 16 13 9 0 0 62 22 94
2014 Language of service - French only 8 32 45 16 0 0 0 39 16 25
2014 Language of service - Both English and French 15 26 19 30 10 0 0 41 40 82

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 27 53 17 3 0 0 0 80 3 26
2017 Language of service - Both English and French 26 48 15 8 2 0 0 74 11 94
2014 Language of service - French only 11 53 36 0 0 0 0 64 0 25
2014 Language of service - Both English and French 17 38 25 13 6 0 0 56 19 82
2011 Language of service - French only 31 52 11 7 0 0 0 83 7 29
2011 Language of service - Both English and French 19 54 18 5 4 0 0 73 9 129

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 40 53 7 0 0 0 0 93 0 26
2017 Language of service - Both English and French 46 32 15 5 1 1 0 79 6 93
2014 Language of service - French only 24 68 4 4 0 0 0 92 4 25
2014 Language of service - Both English and French 28 46 16 7 2 0 0 75 10 82
2011 Language of service - French only 21 65 7 3 3 0 0 86 7 29
2011 Language of service - Both English and French 25 54 8 10 2 0 1 80 12 130
2008 Language of service - French only 25 56 16 3 0 0 0 81 3 32
2008 Language of service - Both English and French 34 52 11 2 0 0 0 87 2 126

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 24 66 3 7 0 0 0 90 7 26
2017 Language of service - Both English and French 48 25 18 6 3 0 0 73 9 96
2014 Language of service - French only 36 43 12 8 0 0 0 80 8 25
2014 Language of service - Both English and French 27 42 20 7 2 0 1 70 10 82
2011 Language of service - French only 48 39 10 0 3 0 0 86 3 29
2011 Language of service - Both English and French 30 46 13 7 3 1 0 76 10 130
2008 Language of service - French only 25 38 16 19 3 0 0 63 22 32
2008 Language of service - Both English and French 28 43 14 9 6 1 0 72 15 125

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 0 30 53 3 13 0 0 17 30 26
2017 Language of service - Both English and French 4 30 48 10 7 0 1 17 34 96
2014 Language of service - French only 8 40 37 15 0 0 0 15 47 25
2014 Language of service - Both English and French 14 37 36 9 2 0 1 12 51 82
2011 Language of service - French only 17 58 21 3 0 0 0 3 75 29
2011 Language of service - Both English and French 26 33 32 5 3 0 0 9 59 130
2008 Language of service - French only 29 42 26 3 0 0 0 3 71 31
2008 Language of service - Both English and French 25 39 32 2 2 0 1 3 64 122

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 0 22 41 21 16 0 0 37 22 26
2017 Language of service - Both English and French 3 20 31 31 13 1 1 44 24 96
2014 Language of service - French only 3 20 57 12 7 0 0 20 23 25
2014 Language of service - Both English and French 12 37 31 15 5 0 1 20 49 82
2011 Language of service - French only 17 38 34 11 0 0 0 11 55 29
2011 Language of service - Both English and French 20 33 28 12 5 0 2 17 54 130
2008 Language of service - French only 22 38 22 19 0 0 0 19 59 32
2008 Language of service - Both English and French 19 32 32 10 3 1 2 14 53 124

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 43 34 13 3 7 0 0 10 77 26
2017 Language of service - Both English and French 44 30 20 3 1 1 1 5 75 96
2014 Language of service - French only 48 45 0 7 0 0 0 7 93 25
2014 Language of service - Both English and French 52 26 16 4 1 0 1 5 79 82
2011 Language of service - French only 76 17 7 0 0 0 0 0 93 29
2011 Language of service - Both English and French 67 20 10 2 2 0 0 4 86 129
2008 Language of service - French only 69 25 3 3 0 0 0 3 94 32
2008 Language of service - Both English and French 50 25 12 5 3 1 4 8 79 126

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 6 16 45 23 10 0 0 33 22 26
2017 Language of service - Both English and French 6 27 40 21 3 1 1 25 34 96
2014 Language of service - French only 0 19 61 16 3 0 0 20 19 25
2014 Language of service - Both English and French 10 32 37 17 2 0 0 20 43 82
2011 Language of service - French only 45 41 14 0 0 0 0 0 86 29
2011 Language of service - Both English and French 45 24 22 6 3 0 0 9 69 129
2008 Language of service - French only 44 31 19 6 0 0 0 6 75 32
2008 Language of service - Both English and French 26 37 24 6 4 1 2 11 65 125

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 0 18 41 24 13 0 3 39 19 25
2017 Language of service - Both English and French 19 21 33 18 9 0 0 27 40 95
2014 Language of service - French only 7 50 24 4 8 3 4 13 61 25
2014 Language of service - Both English and French 40 25 29 2 4 0 0 6 65 82
2011 Language of service - French only 3 17 42 28 0 7 3 31 23 29
2011 Language of service - Both English and French 24 25 31 11 6 1 2 18 50 130
2008 Language of service - French only 3 34 28 34 0 0 0 34 38 32
2008 Language of service - Both English and French 13 28 27 20 8 1 4 29 43 126

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 0 0 20 40 33 0 7 79 0 26
2017 Language of service - Both English and French 4 13 22 33 22 1 4 58 19 96
2014 Language of service - French only 0 8 24 27 32 0 8 65 9 25
2014 Language of service - Both English and French 11 14 34 20 15 2 4 37 27 82
2011 Language of service - French only 4 7 20 35 20 14 0 64 12 29
2011 Language of service - Both English and French 8 19 31 25 12 3 2 38 29 130
2008 Language of service - French only 3 6 22 34 31 0 3 68 10 32
2008 Language of service - Both English and French 5 24 19 29 17 4 2 49 31 125

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 6 40 34 13 7 0 0 20 46 26
2017 Language of service - Both English and French 21 41 27 6 4 1 0 10 62 96
2014 Language of service - French only 8 31 60 0 0 0 0 0 40 25
2014 Language of service - Both English and French 27 41 27 2 1 0 1 3 69 82
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 86 14 0 0 0 0 0 100 0 26
2017 Language of service - Both English and French 75 21 3 0 1 0 0 96 1 96
2014 Language of service - French only 92 8 0 0 0 0 0 100 0 25
2014 Language of service - Both English and French 82 13 2 2 0 0 0 95 2 82
2011 Language of service - French only 79 17 0 0 0 0 4 100 0 29
2011 Language of service - Both English and French 75 20 2 2 0 0 1 96 2 129
2008 Language of service - French only 75 16 0 0 0 0 9 100 0 32
2008 Language of service - Both English and French 76 14 3 1 1 0 5 95 2 126

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 40 33 7 13 0 3 3 79 14 26
2017 Language of service - Both English and French 37 27 16 6 7 3 4 68 14 96
2014 Language of service - French only 15 29 24 16 8 4 4 49 25 25
2014 Language of service - Both English and French 29 33 13 10 10 3 2 66 20 82

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 69 21 3 0 6 0 0 91 6 26
2017 Language of service - Both English and French 50 33 5 10 2 0 0 83 12 96
2014 Language of service - French only 53 28 15 4 0 0 0 81 4 25
2014 Language of service - Both English and French 44 38 9 6 2 0 0 82 9 82

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 53 37 9 0 0 0 0 91 0 26
2017 Language of service - Both English and French 42 43 13 2 0 0 0 85 2 96
2014 Language of service - French only 48 44 0 8 0 0 0 92 8 25
2014 Language of service - Both English and French 38 41 13 4 2 0 2 80 6 82
2011 Language of service - French only 38 49 14 0 0 0 0 86 0 29
2011 Language of service - Both English and French 33 52 9 3 2 1 1 86 5 129
2008 Language of service - French only 34 53 3 9 0 0 0 88 9 32
2008 Language of service - Both English and French 29 52 11 7 0 1 0 82 7 126

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 33 37 13 7 3 7 0 75 11 26
2017 Language of service - Both English and French 30 35 14 7 8 5 1 69 16 96
2014 Language of service - French only 24 49 19 4 0 0 4 76 4 25
2014 Language of service - Both English and French 30 23 17 8 7 11 5 62 18 82
2011 Language of service - French only 24 42 24 3 3 3 0 68 7 29
2011 Language of service - Both English and French 31 39 14 7 3 6 1 75 11 130
2008 Language of service - French only 28 34 13 16 0 9 0 69 17 32
2008 Language of service - Both English and French 25 37 17 10 6 5 1 66 16 126

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 9 22 17 7 6 17 21 51 21 26
2017 Language of service - Both English and French 17 19 24 12 6 16 6 47 23 96
2014 Language of service - French only 0 25 12 20 3 17 24 42 39 25
2014 Language of service - Both English and French 14 22 12 22 8 17 4 46 38 82

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 49 42 0 9 0 0 0 91 9 26
2017 Language of service - Both English and French 48 42 6 5 0 0 0 89 5 96
2014 Language of service - French only 44 45 8 4 0 0 0 88 4 25
2014 Language of service - Both English and French 41 41 11 5 2 0 0 82 7 82
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 31 50 16 3 0 0 0 81 3 26
2017 Language of service - Both English and French 42 39 9 8 1 0 0 82 9 96
2014 Language of service - French only 21 56 12 4 8 0 0 77 12 25
2014 Language of service - Both English and French 33 50 11 4 0 0 2 85 4 82
2011 Language of service - French only 28 34 24 7 7 0 0 62 14 29
2011 Language of service - Both English and French 27 43 17 9 4 0 0 70 13 130
2008 Language of service - French only 6 31 34 19 6 0 3 39 26 32
2008 Language of service - Both English and French 28 37 19 6 10 1 0 65 16 126

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 53 34 9 3 0 0 0 87 3 26
2017 Language of service - Both English and French 47 25 18 6 2 2 0 73 8 96
2014 Language of service - French only 21 53 22 4 0 0 0 73 4 25
2014 Language of service - Both English and French 36 48 8 5 0 1 2 86 5 82
2011 Language of service - French only 21 44 21 11 3 0 0 65 14 29
2011 Language of service - Both English and French 32 43 13 4 5 3 0 78 9 130
2008 Language of service - French only 16 47 19 9 6 3 0 65 16 32
2008 Language of service - Both English and French 29 37 19 7 6 2 0 67 14 126

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 44 34 22 0 0 0 0 78 0 26
2017 Language of service - Both English and French 48 33 12 5 2 0 0 81 7 96
2014 Language of service - French only 24 63 4 4 4 0 0 88 8 25
2014 Language of service - Both English and French 40 43 8 7 0 0 1 84 7 82
2011 Language of service - French only 28 45 14 7 7 0 0 72 14 29
2011 Language of service - Both English and French 35 45 12 6 2 1 0 80 7 130
2008 Language of service - French only 13 44 25 16 3 0 0 56 19 32
2008 Language of service - Both English and French 32 37 17 9 6 0 0 68 14 126

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 83 17 0 0 0 0 0 100 0 26
2017 Language of service - Both English and French 85 13 2 0 0 0 0 98 0 96
2014 Language of service - French only 88 12 0 0 0 0 0 100 0 25
2014 Language of service - Both English and French 80 15 2 0 0 0 2 98 0 82
2011 Language of service - French only 79 17 0 0 0 0 4 100 0 29
2011 Language of service - Both English and French 79 17 3 0 0 0 1 97 0 130
2008 Language of service - French only 78 13 0 0 0 0 9 100 0 32
2008 Language of service - Both English and French 84 8 1 1 0 0 6 98 1 126

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 17 52 0 21 0 7 3 77 23 26
2017 Language of service - Both English and French 39 30 13 8 6 1 3 72 15 96
2014 Language of service - French only 15 27 20 25 4 0 8 47 32 25
2014 Language of service - Both English and French 26 30 13 14 9 5 3 61 25 82
2011 Language of service - French only 7 31 28 20 11 0 3 39 32 29
2011 Language of service - Both English and French 23 25 20 17 11 2 2 50 29 130

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 31 40 26 0 0 3 0 73 0 26
2017 Language of service - Both English and French 48 37 9 5 0 0 0 86 5 96

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 37 31 25 3 0 3 0 70 4 26
2017 Language of service - Both English and French 46 34 7 4 6 2 1 82 11 96

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 44 31 13 13 0 0 0 75 13 26
2017 Language of service - Both English and French 41 38 10 9 1 0 0 80 10 95
2014 Language of service - French only 24 49 8 15 4 0 0 73 19 25
2014 Language of service - Both English and French 44 40 5 8 2 0 1 84 11 82
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 24 54 7 0 3 8 3 88 4 29
2014 Language of service - Both English and French 9 51 14 14 0 4 8 68 16 22

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 40 28 19 3 0 10 0 75 4 26
2017 Language of service - Both English and French 19 55 11 2 4 9 0 81 7 96
2014 Language of service - French only 11 65 16 3 0 4 0 80 4 25
2014 Language of service - Both English and French 17 44 15 6 5 12 0 70 13 81
2011 Language of service - French only 24 24 25 14 7 7 0 52 22 29
2011 Language of service - Both English and French 22 24 22 11 8 13 0 53 22 130

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 27 34 32 7 0 0 0 61 7 26
2017 Language of service - Both English and French 20 49 22 4 4 2 0 70 8 95
2014 Language of service - French only 7 61 32 0 0 0 0 68 0 25
2014 Language of service - Both English and French 12 38 28 14 6 1 0 51 21 82
2011 Language of service - French only 7 20 32 24 10 7 0 30 36 29
2011 Language of service - Both English and French 9 22 28 20 17 5 0 32 38 130
2008 Language of service - French only 6 47 31 6 9 0 0 53 16 32
2008 Language of service - Both English and French 13 39 24 18 4 2 0 53 23 126

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 9 47 27 13 0 3 0 59 13 26
2017 Language of service - Both English and French 14 40 32 7 3 5 0 56 11 95
2014 Language of service - French only 8 57 27 8 0 0 0 65 8 25
2014 Language of service - Both English and French 8 26 37 20 5 4 0 36 26 82
2011 Language of service - French only 4 14 40 32 11 0 0 18 42 28
2011 Language of service - Both English and French 4 18 32 28 13 6 0 23 43 130
2008 Language of service - French only 3 41 34 16 6 0 0 44 22 32
2008 Language of service - Both English and French 8 33 27 25 5 2 0 41 31 126

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 16 32 42 3 0 7 0 51 4 26
2017 Language of service - Both English and French 19 36 22 13 9 1 0 55 22 96
2014 Language of service - French only 8 65 20 3 0 4 0 76 4 25
2014 Language of service - Both English and French 13 24 32 22 7 2 0 38 30 82
2011 Language of service - French only 7 31 24 17 14 7 0 41 33 29
2011 Language of service - Both English and French 5 22 29 21 15 9 0 30 39 130
2008 Language of service - French only 3 50 28 9 6 3 0 55 16 32
2008 Language of service - Both English and French 12 39 28 10 6 6 0 54 17 126

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 16 48 26 3 0 7 0 69 4 26
2017 Language of service - Both English and French 21 45 25 6 4 0 0 65 10 95
2014 Language of service - French only 8 69 19 4 0 0 0 77 4 25
2014 Language of service - Both English and French 10 50 25 12 2 0 0 61 14 82
2011 Language of service - French only 4 31 38 10 10 7 0 38 22 29
2011 Language of service - Both English and French 7 20 31 26 14 2 0 28 41 130
2008 Language of service - French only 16 50 19 13 3 0 0 66 16 32
2008 Language of service - Both English and French 13 49 21 13 3 0 0 62 17 126
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 40 37 20 3 0 0 0 76 3 26
2017 Language of service - Both English and French 28 51 13 4 4 0 0 79 8 96
2014 Language of service - French only 16 72 12 0 0 0 0 88 0 25
2014 Language of service - Both English and French 20 57 13 7 2 0 0 77 10 82
2011 Language of service - French only 14 42 14 27 3 0 0 56 31 29
2011 Language of service - Both English and French 13 38 20 21 8 0 0 51 28 130

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 50 37 13 0 0 0 0 87 0 26
2017 Language of service - Both English and French 38 51 9 2 0 0 0 89 2 96
2014 Language of service - French only 35 49 16 0 0 0 0 84 0 25
2014 Language of service - Both English and French 37 52 6 2 0 2 0 91 2 82
2011 Language of service - French only 17 52 10 10 11 0 0 69 21 29
2011 Language of service - Both English and French 23 50 18 6 2 2 0 74 8 130

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 40 43 9 7 0 0 0 84 7 26
2017 Language of service - Both English and French 29 47 10 10 2 0 1 77 12 96
2014 Language of service - French only 20 53 12 8 0 8 0 79 8 25
2014 Language of service - Both English and French 26 50 9 11 4 0 0 76 14 82
2011 Language of service - French only 24 38 21 10 7 0 0 62 17 29
2011 Language of service - Both English and French 27 50 11 5 4 3 0 80 9 130
2008 Language of service - French only 22 44 19 13 3 0 0 66 16 32
2008 Language of service - Both English and French 29 49 10 6 3 2 1 81 9 126

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 28 38 16 9 0 6 3 72 10 26
2017 Language of service - Both English and French 25 36 20 10 5 2 2 64 16 96
2014 Language of service - French only 16 57 17 3 0 3 4 79 4 25
2014 Language of service - Both English and French 19 38 28 8 5 2 0 58 14 82
2011 Language of service - French only 31 34 21 7 7 0 0 65 14 29
2011 Language of service - Both English and French 24 46 17 6 1 5 1 75 7 130

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 14 38 26 7 3 13 0 59 12 26
2017 Language of service - Both English and French 12 20 21 14 15 12 6 40 35 96
2014 Language of service - French only 4 36 16 12 21 7 4 46 37 25
2014 Language of service - Both English and French 6 18 18 23 19 11 5 29 50 82
2011 Language of service - French only 11 10 21 27 14 17 0 25 49 29
2011 Language of service - Both English and French 9 16 23 21 12 14 5 30 41 130

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 76 24 0 0 0 0 0 100 0 26
2017 Language of service - Both English and French 65 29 6 0 0 0 0 94 0 96
2014 Language of service - French only 72 28 0 0 0 0 0 100 0 25
2014 Language of service - Both English and French 67 22 6 4 0 0 1 90 4 82

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 76 18 6 0 0 0 0 94 0 26
2017 Language of service - Both English and French 60 33 3 2 0 2 0 95 2 96
2014 Language of service - French only 72 21 8 0 0 0 0 92 0 25
2014 Language of service - Both English and French 62 28 5 1 1 0 2 93 3 82
2011 Language of service - French only 73 21 3 0 0 3 0 96 0 29
2011 Language of service - Both English and French 65 32 1 2 0 0 1 98 2 130
2008 Language of service - French only 72 25 0 0 0 0 3 100 0 32
2008 Language of service - Both English and French 78 18 2 2 0 0 0 96 2 125

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 26 55 16 3 0 0 0 81 3 26
2017 Language of service - Both English and French 25 49 19 2 5 0 0 74 7 96
2014 Language of service - French only 8 29 40 17 4 3 0 38 21 25
2014 Language of service - Both English and French 18 39 17 22 2 2 0 58 25 82
2011 Language of service - French only 14 48 17 17 3 0 0 63 20 29
2011 Language of service - Both English and French 11 46 27 13 2 0 0 57 15 130
2008 Language of service - French only 16 44 34 3 3 0 0 59 6 32
2008 Language of service - Both English and French 27 45 20 8 0 0 0 72 8 124

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 7 43 27 7 3 13 0 57 12 26
2017 Language of service - Both English and French 13 35 17 20 11 0 4 49 33 96
2014 Language of service - French only 7 21 41 19 4 4 4 30 25 25
2014 Language of service - Both English and French 6 23 25 26 13 2 4 31 43 82
2011 Language of service - French only 14 27 34 14 11 0 0 41 24 29
2011 Language of service - Both English and French 5 29 18 27 13 5 2 37 43 130
2008 Language of service - French only 3 34 19 25 13 3 3 40 40 32
2008 Language of service - Both English and French 9 36 17 26 8 3 1 46 36 126

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 10 27 53 10 0 0 0 37 10 26
2017 Language of service - Both English and French 14 34 31 11 9 1 0 49 20 96

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 40 51 9 0 0 0 0 91 0 26
2017 Language of service - Both English and French 37 43 12 3 2 2 1 82 5 96
2014 Language of service - French only 36 48 16 0 0 0 0 84 0 25
2014 Language of service - Both English and French 29 44 23 1 0 2 0 75 1 82

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 27 63 10 0 0 0 0 90 0 26
2017 Language of service - Both English and French 31 54 7 7 1 0 0 85 8 96
2014 Language of service - French only 36 52 8 4 0 0 0 88 4 25
2014 Language of service - Both English and French 26 44 22 7 0 1 0 71 7 82
2011 Language of service - French only 17 58 11 3 3 7 0 81 7 29
2011 Language of service - Both English and French 21 42 18 9 4 6 0 66 14 130

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 44 47 9 0 0 0 0 91 0 26
2017 Language of service - Both English and French 37 45 11 6 1 0 0 82 7 96
2014 Language of service - French only 28 64 8 0 0 0 0 92 0 25
2014 Language of service - Both English and French 28 51 12 5 4 0 0 79 8 82
2011 Language of service - French only 21 52 14 3 7 3 0 75 11 29
2011 Language of service - Both English and French 19 43 21 11 4 2 0 64 15 130
2008 Language of service - French only 25 47 19 3 6 0 0 72 9 32
2008 Language of service - Both English and French 24 54 13 7 2 0 0 78 10 126

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 40 41 12 3 0 3 0 84 4 26
2017 Language of service - Both English and French 38 32 18 9 3 0 0 70 12 96
2014 Language of service - French only 23 57 21 0 0 0 0 79 0 25
2014 Language of service - Both English and French 16 49 18 13 4 0 0 65 17 82
2011 Language of service - French only 17 28 31 10 7 7 0 48 18 29
2011 Language of service - Both English and French 12 34 30 15 6 3 0 47 22 128

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 34 51 15 0 0 0 0 85 0 26
2017 Language of service - Both English and French 37 35 19 8 1 0 0 72 9 96
2014 Language of service - French only 15 72 12 0 0 0 0 88 0 25
2014 Language of service - Both English and French 19 43 26 10 2 0 0 62 12 82
2011 Language of service - French only 11 38 24 17 7 4 0 51 25 29
2011 Language of service - Both English and French 11 35 27 20 6 2 0 46 27 129
2008 Language of service - French only 13 44 31 9 3 0 0 56 13 32
2008 Language of service - Both English and French 18 50 21 9 2 0 0 68 11 126

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 28 29 21 4 0 20 0 70 4 25
2017 Language of service - Both English and French 39 22 24 4 6 5 0 64 10 96
2014 Language of service - French only 31 25 36 4 0 4 0 58 4 25
2014 Language of service - Both English and French 19 37 17 12 10 5 1 59 23 82
2011 Language of service - French only 14 17 24 14 7 21 3 41 27 29
2011 Language of service - Both English and French 16 29 24 16 9 5 2 48 27 129
2008 Language of service - French only 28 34 16 9 3 9 0 69 14 32
2008 Language of service - Both English and French 17 38 19 11 4 10 0 62 17 126
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - French only 9 74 17 26
2017 Language of service - Both English and French 19 51 30 96
2014 Language of service - French only 4 79 17 25
2014 Language of service - Both English and French 23 44 33 82
2011 Language of service - French only 10 69 21 29
2011 Language of service - Both English and French 21 45 33 130

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - Both English and French 37 16 25 11 0 12 18
2014 Language of service - Both English and French 5 17 47 10 9999 21 19
2011 Language of service - Both English and French 32 7 43 15 9999 4 28
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 15 85 96
2014 Language of service - French only 24 76 25
2014 Language of service - Both English and French 19 81 81

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 87 14
2014 Language of service - Both English and French 64 16

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14
2014 Language of service - Both English and French 0 16

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14
2014 Language of service - Both English and French 0 16

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14
2014 Language of service - Both English and French 0 16

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 35 14

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 40 14
2014 Language of service - Both English and French 64 16

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 72 14
2014 Language of service - Both English and French 63 16

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 40 14
2014 Language of service - Both English and French 37 16

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14
2014 Language of service - Both English and French 0 16

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 59 14

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14
2014 Language of service - Both English and French 0 15

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14
2014 Language of service - Both English and French 39 15

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 67 14

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 33 14
2014 Language of service - Both English and French 53 15

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 52 14
2014 Language of service - Both English and French 74 15

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14
2014 Language of service - Both English and French 0 15

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 80 14
2014 Language of service - Both English and French 55 15

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 100 0 14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 9 26 9 0 0 41 14 79 0 26
2017 Language of service - Both English and French 16 17 20 6 4 30 8 53 16 96
2014 Language of service - French only 11 8 15 4 4 36 21 46 19 25
2014 Language of service - Both English and French 6 13 14 10 7 40 11 39 34 82

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 23 57 20 0 0 0 0 80 0 26
2017 Language of service - Both English and French 24 46 16 4 2 6 1 76 7 95
2014 Language of service - French only 12 47 24 4 0 13 0 67 5 24
2014 Language of service - Both English and French 13 33 24 8 3 18 1 56 15 82
2011 Language of service - French only 24 48 28 0 0 0 0 72 0 29
2011 Language of service - Both English and French 18 54 18 4 2 4 0 75 5 130
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 3 64 29 0 3 0 0 67 3 26
2017 Language of service - Both English and French 14 51 16 8 3 2 6 71 12 96
2014 Language of service - French only 8 68 16 8 0 0 0 77 8 25
2014 Language of service - Both English and French 11 57 19 7 0 0 6 72 8 82
2011 Language of service - French only 7 69 21 3 0 0 0 76 3 29
2011 Language of service - Both English and French 9 50 26 12 0 1 2 61 12 130
2008 Language of service - French only 6 34 41 13 3 0 3 42 16 32
2008 Language of service - Both English and French 10 46 15 15 4 2 7 62 21 126

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 13 14 22 0 0 44 7 55 0 26
2017 Language of service - Both English and French 9 25 22 5 2 28 8 54 11 95
2014 Language of service - French only 4 12 27 4 0 24 28 34 9 25
2014 Language of service - Both English and French 9 19 27 8 2 27 6 43 16 82
2011 Language of service - French only 11 41 14 3 3 24 3 71 9 29
2011 Language of service - Both English and French 5 20 26 12 2 28 7 37 23 130

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 43 41 9 0 0 7 0 90 0 26
2017 Language of service - Both English and French 37 37 11 3 0 7 5 84 3 96
2014 Language of service - French only 32 56 8 0 0 4 0 91 0 25
2014 Language of service - Both English and French 20 50 13 1 2 6 7 81 4 82
2011 Language of service - French only 28 45 7 14 0 7 0 78 15 29
2011 Language of service - Both English and French 26 48 14 3 1 7 2 81 4 130
2008 Language of service - French only 19 56 13 6 0 3 3 80 7 32
2008 Language of service - Both English and French 19 46 17 3 0 9 6 77 4 126

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 36 34 16 0 0 10 4 81 0 26
2017 Language of service - Both English and French 29 40 16 4 1 9 2 77 6 96
2014 Language of service - French only 31 52 12 0 0 4 0 87 0 25
2014 Language of service - Both English and French 13 48 16 5 2 10 6 73 9 82
2011 Language of service - French only 17 48 11 10 0 14 0 76 12 29
2011 Language of service - Both English and French 21 44 16 6 0 12 1 75 6 129
2008 Language of service - French only 28 44 13 6 6 0 3 74 13 32
2008 Language of service - Both English and French 27 41 16 5 0 5 6 77 5 126
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 8 92 96
2014 Language of service - French only 19 81 25

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 19 13 9 0 3 44 11 71 8 26
2017 Language of service - Both English and French 13 19 17 2 3 38 9 60 9 96
2014 Language of service - French only 8 16 12 12 0 40 13 50 25 25
2014 Language of service - Both English and French 7 14 20 1 0 47 11 49 3 82

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 35 44 14 0 4 3 0 82 4 24
2017 Language of service - Both English and French 21 47 20 2 0 9 1 75 2 95
2014 Language of service - French only 8 52 19 4 0 12 4 72 5 25
2014 Language of service - Both English and French 13 32 25 2 0 25 2 63 3 81
2011 Language of service - French only 28 51 10 0 3 7 0 85 4 29
2011 Language of service - Both English and French 20 51 19 2 1 8 0 76 3 130
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 51 20 0 29 0 0 0 71 29 26
2017 Language of service - Both English and French 40 24 16 8 7 1 4 68 16 96

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 14 33 40 10 3 0 0 46 13 26
2017 Language of service - Both English and French 16 25 32 19 7 0 0 41 27 96

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 20 42 28 7 0 0 3 64 7 26
2017 Language of service - Both English and French 13 26 34 19 9 0 0 39 27 96

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 32 40 21 7 0 0 0 72 7 26
2017 Language of service - Both English and French 26 24 29 13 9 0 0 49 22 96

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 46 30 17 3 0 0 3 79 4 26
2017 Language of service - Both English and French 43 22 23 6 1 0 5 68 8 95

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 35 36 22 7 0 0 0 71 7 26
2017 Language of service - Both English and French 21 36 20 16 7 0 0 57 23 95

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 27 34 29 7 0 0 3 63 7 26
2017 Language of service - Both English and French 16 36 32 12 4 0 0 52 16 96

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 24 30 33 10 3 0 0 54 14 26
2017 Language of service - Both English and French 15 33 29 13 10 0 0 47 23 96

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 27 41 26 7 0 0 0 67 7 26
2017 Language of service - Both English and French 20 41 20 15 3 0 0 61 19 96

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 17 37 27 16 0 0 3 56 17 26
2017 Language of service - Both English and French 17 35 21 19 7 0 0 52 26 96

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 39 37 14 3 7 0 0 76 10 26
2017 Language of service - Both English and French 56 22 12 7 4 0 0 77 11 95

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 81 3 9 0 0 0 7 90 0 26
2017 Language of service - Both English and French 71 8 3 11 3 0 4 82 15 95

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 64 16 6 7 0 0 7 86 7 26
2017 Language of service - Both English and French 66 16 8 6 2 0 2 84 9 95

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 66 17 3 11 0 0 4 86 11 25
2017 Language of service - Both English and French 60 9 12 9 5 0 4 72 15 95

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 33 7 3 0 0 0 56 92 0 26
2017 Language of service - Both English and French 56 10 6 4 2 0 21 84 8 95

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 56 21 0 7 0 0 16 92 8 26
2017 Language of service - Both English and French 62 21 9 3 1 0 3 86 5 95

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 70 3 7 7 0 0 13 84 8 26
2017 Language of service - Both English and French 56 18 12 6 5 0 3 76 12 95

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 40 46 10 0 4 0 0 86 4 25
2017 Language of service - Both English and French 42 33 13 7 3 0 2 77 10 95

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 9 30 46 10 0 0 4 41 11 26
2017 Language of service - Both English and French 12 32 39 15 2 0 0 44 17 96

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 3 13 41 27 16 0 0 43 16 26
2017 Language of service - Both English and French 1 21 35 26 16 0 1 42 22 96

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 19 58 19 0 0 3 0 80 0 26
2017 Language of service - Both English and French 14 49 26 6 2 2 1 65 9 96

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 24 56 11 10 0 0 0 80 10 25
2017 Language of service - Both English and French 18 51 11 13 5 2 0 70 18 96
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 7 93 96
2014 Language of service - Both English and French 8 92 82
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 47 14 29 7 3 0 0 47 53 26
2017 Language of service - Both English and French 48 23 8 11 5 5 0 51 49 96

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - French only 7 14
2017 Language of service - Both English and French 20 45

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - French only 37 14
2017 Language of service - Both English and French 32 45

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - French only 26 14
2017 Language of service - Both English and French 18 45

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - French only 44 14
2017 Language of service - Both English and French 43 45

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - French only 7 14
2017 Language of service - Both English and French 13 45

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - French only 25 14
2017 Language of service - Both English and French 49 45

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - French only 7 70 12 11 0 0 14
2017 Language of service - Both English and French 21 53 9 13 0 4 45

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 13 38 18 18 7 0 7 55 26 14
2017 Language of service - Both English and French 30 34 11 10 9 0 5 68 21 45

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - French only 7 13 18 18 6 7 33 32 39 14
2017 Language of service - Both English and French 6 15 7 13 18 0 42 37 52 45
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