2017 Public Service Employee Survey Results for Canada Economic Development for Québec Regions by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 47 9 6 3 0 0 82 9 122
2017 Does not provide services to public 42 46 7 5 1 0 0 88 6 152
2014 Provides services to public 21 53 9 12 5 0 0 74 17 107
2014 Does not provide services to public 46 40 6 7 1 0 0 86 8 150
2011 Provides services to public 47 42 5 6 0 0 0 89 6 158
2011 Does not provide services to public 62 34 3 1 0 0 0 97 1 181
2008 Provides services to public 58 32 5 4 1 0 0 90 5 161
2008 Does not provide services to public 73 22 2 2 1 0 0 95 3 180

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 23 1 2 0 0 0 98 2 122
2017 Does not provide services to public 68 27 1 4 0 0 0 95 4 152
2014 Provides services to public 71 26 2 2 0 0 0 96 2 107
2014 Does not provide services to public 68 30 1 1 0 0 0 98 1 150
2011 Provides services to public 77 20 1 2 0 0 0 97 2 158
2011 Does not provide services to public 76 20 3 1 0 0 0 96 1 180
2008 Provides services to public 81 17 2 0 1 0 0 98 1 160
2008 Does not provide services to public 81 15 1 2 1 1 0 97 2 180

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 32 2 1 0 0 0 97 1 122
2017 Does not provide services to public 49 35 6 10 1 0 0 84 10 152
2014 Provides services to public 73 24 3 0 0 0 0 97 0 107
2014 Does not provide services to public 61 30 5 3 1 0 1 92 4 150
2011 Provides services to public 72 22 1 4 1 0 0 94 5 158
2011 Does not provide services to public 66 25 5 4 0 0 1 91 4 180
2008 Provides services to public 78 16 2 2 1 0 1 94 3 161
2008 Does not provide services to public 71 22 2 2 2 0 1 94 4 181

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 32 11 13 7 0 0 68 20 122
2017 Does not provide services to public 48 32 8 9 3 0 0 80 12 152
2014 Provides services to public 36 39 8 9 7 0 0 75 17 107
2014 Does not provide services to public 50 36 6 6 3 0 0 86 8 150
2011 Provides services to public 38 36 12 9 5 0 0 74 14 160
2011 Does not provide services to public 44 33 9 12 2 1 1 77 14 179

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 52 12 7 4 0 0 77 11 122
2017 Does not provide services to public 31 47 12 7 3 0 0 78 10 152
2014 Provides services to public 23 42 20 14 0 0 1 66 14 107
2014 Does not provide services to public 40 43 11 5 1 0 1 83 6 150
2011 Provides services to public 21 50 18 10 1 1 0 71 11 160
2011 Does not provide services to public 32 47 13 5 2 1 1 80 7 181
2008 Provides services to public 30 52 13 4 1 0 0 82 5 161
2008 Does not provide services to public 39 43 12 3 2 1 1 83 5 181

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 43 8 2 3 0 0 87 5 121
2017 Does not provide services to public 30 47 15 5 3 0 0 77 8 152
2014 Provides services to public 30 51 11 5 2 0 1 82 7 107
2014 Does not provide services to public 29 49 14 7 1 0 0 78 8 150
2011 Provides services to public 33 46 11 7 3 0 1 79 9 157
2011 Does not provide services to public 37 42 13 6 2 0 1 78 8 181
2008 Provides services to public 37 46 13 2 2 0 0 83 4 161
2008 Does not provide services to public 34 45 14 6 0 0 0 80 6 181

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 43 6 4 0 0 0 91 4 121
2017 Does not provide services to public 38 40 10 7 5 0 0 78 12 152
2014 Provides services to public 35 51 8 4 2 0 0 86 6 107
2014 Does not provide services to public 36 41 11 8 3 1 0 77 11 149
2011 Provides services to public 36 46 9 7 2 0 0 82 9 160
2011 Does not provide services to public 37 40 11 8 3 1 1 78 11 181
2008 Provides services to public 34 56 3 6 1 0 0 90 7 161
2008 Does not provide services to public 40 44 9 7 0 1 1 84 7 181

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 39 3 4 2 0 1 91 6 120
2017 Does not provide services to public 44 44 5 7 0 0 0 88 7 150
2014 Provides services to public 41 43 10 6 0 0 1 84 6 107
2014 Does not provide services to public 49 34 12 3 1 1 0 84 4 149

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 40 14 8 4 0 1 74 12 121
2017 Does not provide services to public 31 37 17 11 3 0 1 69 14 152
2014 Provides services to public 20 35 24 12 6 1 3 57 18 107
2014 Does not provide services to public 35 43 13 7 0 1 2 79 8 150
2011 Provides services to public 22 43 19 8 5 1 3 67 14 160
2011 Does not provide services to public 35 41 11 8 1 1 4 80 9 180

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 35 7 8 3 0 6 81 12 121
2017 Does not provide services to public 32 26 10 11 5 2 15 70 19 152
2014 Provides services to public 24 37 13 10 9 1 7 66 20 107
2014 Does not provide services to public 36 34 10 5 2 1 13 80 8 150
2011 Provides services to public 36 34 15 6 6 1 3 73 12 160
2011 Does not provide services to public 49 25 11 6 3 1 5 79 10 180
2008 Provides services to public 32 30 8 16 9 0 6 65 26 161
2008 Does not provide services to public 49 22 6 9 5 2 7 78 15 181

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 44 11 5 0 0 0 83 5 122
2017 Does not provide services to public 33 41 15 9 2 0 0 74 11 152
2014 Provides services to public 21 58 13 6 3 0 0 79 8 107
2014 Does not provide services to public 26 52 12 6 4 0 0 78 10 150
2011 Provides services to public 22 47 16 9 5 1 1 70 14 159
2011 Does not provide services to public 30 46 13 8 3 0 0 76 10 179
2008 Provides services to public 26 55 12 6 1 0 0 81 7 161
2008 Does not provide services to public 31 49 14 5 1 0 0 80 6 180

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 45 16 12 3 0 0 69 15 122
2017 Does not provide services to public 25 33 18 16 9 0 0 58 24 152
2014 Provides services to public 11 37 28 13 11 0 0 48 24 106
2014 Does not provide services to public 28 41 17 8 6 0 1 69 14 150
2011 Provides services to public 9 44 27 16 5 0 0 53 21 160
2011 Does not provide services to public 27 47 13 10 2 1 0 74 13 181

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 52 10 6 2 0 0 82 8 122
2017 Does not provide services to public 22 38 20 16 4 0 0 60 20 152

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 50 10 2 1 0 0 88 2 121
2017 Does not provide services to public 36 40 16 4 4 0 0 76 9 152
2014 Provides services to public 29 52 13 5 1 1 0 81 6 105
2014 Does not provide services to public 37 43 12 3 4 1 0 81 7 150
2011 Provides services to public 16 52 17 11 3 0 1 68 14 160
2011 Does not provide services to public 32 46 14 5 2 1 0 78 7 181
2008 Provides services to public 29 50 15 5 1 1 0 79 6 161
2008 Does not provide services to public 39 43 12 4 1 1 0 83 6 181

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 42 13 12 3 0 0 71 15 122
2017 Does not provide services to public 27 35 16 16 7 0 0 62 23 152

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 45 8 3 0 0 0 90 3 120
2017 Does not provide services to public 43 42 10 4 2 0 0 85 5 151
2014 Provides services to public 45 41 9 2 3 0 0 86 5 107
2014 Does not provide services to public 44 42 9 3 2 0 0 86 5 150
2011 Provides services to public 33 51 11 3 1 1 0 85 4 160
2011 Does not provide services to public 44 40 10 4 1 0 0 85 5 180

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 46 15 14 4 0 0 67 18 120
2017 Does not provide services to public 28 31 21 14 6 0 0 59 20 151
2014 Provides services to public 14 40 25 16 6 0 0 54 21 107
2014 Does not provide services to public 23 46 13 9 6 1 1 71 16 149
2011 Provides services to public 12 40 22 18 8 0 0 52 26 160
2011 Does not provide services to public 30 45 14 9 2 1 0 76 10 178

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 34 19 14 7 0 0 60 21 120
2017 Does not provide services to public 26 45 16 8 4 0 0 72 12 151
2014 Provides services to public 13 27 25 27 7 0 0 41 34 107
2014 Does not provide services to public 33 42 13 7 5 0 0 75 12 150

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 49 16 7 2 0 0 75 9 120
2017 Does not provide services to public 26 42 20 9 3 0 0 68 13 150
2014 Provides services to public 16 41 28 10 5 0 0 58 15 107
2014 Does not provide services to public 32 43 15 5 3 0 1 76 8 150
2011 Provides services to public 21 54 16 6 3 0 0 75 9 159
2011 Does not provide services to public 28 53 11 5 1 1 0 82 6 180

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 37 13 4 1 1 0 82 5 119
2017 Does not provide services to public 33 39 19 8 1 0 0 72 8 151
2014 Provides services to public 27 51 13 7 2 0 0 79 8 107
2014 Does not provide services to public 31 56 5 6 2 0 0 87 8 149
2011 Provides services to public 24 57 7 9 2 0 1 81 11 160
2011 Does not provide services to public 35 47 10 4 4 0 0 82 8 179
2008 Provides services to public 33 53 12 2 0 0 0 86 2 161
2008 Does not provide services to public 37 50 10 2 1 0 0 87 3 181

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 34 15 6 2 0 0 77 9 122
2017 Does not provide services to public 30 42 14 10 4 0 0 72 14 152
2014 Provides services to public 29 42 19 8 2 0 1 72 9 107
2014 Does not provide services to public 39 32 17 7 4 0 0 71 11 150
2011 Provides services to public 33 45 12 6 3 1 0 78 9 160
2011 Does not provide services to public 28 40 18 11 3 1 0 68 14 179
2008 Provides services to public 28 42 14 11 5 1 0 70 16 160
2008 Does not provide services to public 29 38 17 12 4 0 0 67 16 181

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 30 49 9 8 0 1 17 33 122
2017 Does not provide services to public 9 33 38 13 6 1 1 19 43 152
2014 Provides services to public 13 37 37 11 2 0 1 13 50 107
2014 Does not provide services to public 12 33 33 17 4 1 1 21 45 150
2011 Provides services to public 24 38 30 5 3 0 0 8 62 160
2011 Does not provide services to public 12 41 31 9 6 1 0 15 53 180
2008 Provides services to public 26 39 31 2 1 0 1 3 66 156
2008 Does not provide services to public 13 35 36 10 3 1 1 14 49 175

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 21 33 28 14 1 1 43 23 122
2017 Does not provide services to public 11 23 29 22 11 2 3 34 35 151
2014 Provides services to public 10 33 37 14 5 0 1 20 43 107
2014 Does not provide services to public 11 23 38 16 7 1 3 25 36 149
2011 Provides services to public 19 34 29 11 4 0 1 16 54 160
2011 Does not provide services to public 10 27 35 19 6 2 1 26 38 180
2008 Provides services to public 20 34 30 12 3 1 1 15 55 159
2008 Does not provide services to public 6 25 38 19 8 2 2 28 32 181

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 31 18 3 2 1 1 6 76 122
2017 Does not provide services to public 24 30 30 11 4 1 1 16 55 152
2014 Provides services to public 51 30 12 4 1 0 1 5 82 107
2014 Does not provide services to public 24 33 26 11 3 1 2 14 59 150
2011 Provides services to public 68 19 9 2 1 0 0 3 88 159
2011 Does not provide services to public 23 34 21 15 5 1 1 20 58 181
2008 Provides services to public 53 25 11 4 2 1 3 7 82 161
2008 Does not provide services to public 15 28 34 12 8 1 2 21 44 181

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 25 41 22 5 1 1 27 31 122
2017 Does not provide services to public 16 32 33 15 2 1 1 17 49 152
2014 Provides services to public 8 29 43 17 3 0 0 20 37 107
2014 Does not provide services to public 9 23 37 24 5 2 0 30 33 150
2011 Provides services to public 44 28 20 5 3 0 0 8 72 159
2011 Does not provide services to public 16 29 35 11 6 1 2 18 46 181
2008 Provides services to public 30 36 23 6 3 1 1 10 67 160
2008 Does not provide services to public 7 31 40 15 6 1 1 21 38 181

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 20 35 20 10 0 1 30 35 120
2017 Does not provide services to public 24 30 24 11 6 1 3 18 57 151
2014 Provides services to public 32 31 28 3 5 1 1 8 64 107
2014 Does not provide services to public 23 34 26 8 7 1 1 15 58 150
2011 Provides services to public 20 24 33 14 5 2 2 20 46 160
2011 Does not provide services to public 14 34 30 15 4 1 3 19 50 181
2008 Provides services to public 11 30 27 22 6 1 3 30 43 161
2008 Does not provide services to public 9 24 30 24 7 3 4 33 36 181

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 10 21 35 24 1 5 63 15 122
2017 Does not provide services to public 16 30 23 19 6 3 3 27 49 152
2014 Provides services to public 9 13 32 22 19 2 5 43 23 107
2014 Does not provide services to public 13 35 26 15 7 2 2 23 51 148
2011 Provides services to public 8 18 29 26 14 5 1 42 27 160
2011 Does not provide services to public 8 28 35 15 9 3 2 25 38 181
2008 Provides services to public 5 21 20 29 19 3 3 52 27 160
2008 Does not provide services to public 6 15 32 26 13 4 3 42 23 179

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 41 28 8 5 1 0 13 59 122
2017 Does not provide services to public 15 20 40 10 7 3 4 19 38 151
2014 Provides services to public 23 39 35 2 1 0 1 3 62 107
2014 Does not provide services to public 16 25 35 15 4 3 1 20 43 150
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 20 2 0 1 0 0 97 1 122
2017 Does not provide services to public 73 19 2 6 0 0 1 93 6 152
2014 Provides services to public 84 12 2 2 0 0 0 96 2 107
2014 Does not provide services to public 77 19 2 1 1 0 1 96 2 150
2011 Provides services to public 76 20 2 1 0 0 1 97 1 159
2011 Does not provide services to public 73 22 2 3 0 1 0 95 3 181
2008 Provides services to public 76 14 2 1 1 0 6 96 1 161
2008 Does not provide services to public 77 15 1 3 1 0 2 95 4 181

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 28 14 8 6 3 4 71 14 122
2017 Does not provide services to public 26 31 16 11 8 5 2 62 21 152
2014 Provides services to public 26 32 16 11 9 4 3 62 21 107
2014 Does not provide services to public 30 30 18 5 6 4 8 67 12 150

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 30 5 8 3 0 0 85 11 122
2017 Does not provide services to public 42 35 12 6 4 1 0 78 10 152
2014 Provides services to public 46 36 11 6 2 0 0 82 8 107
2014 Does not provide services to public 49 33 10 4 3 1 0 82 7 150

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 42 12 2 0 0 0 86 2 122
2017 Does not provide services to public 35 43 11 7 4 1 0 78 11 152
2014 Provides services to public 40 41 10 5 2 0 2 83 6 107
2014 Does not provide services to public 31 51 9 7 2 1 0 82 9 150
2011 Provides services to public 34 51 10 3 1 1 1 86 4 159
2011 Does not provide services to public 33 48 11 6 2 1 1 81 8 181
2008 Provides services to public 31 51 9 7 1 1 0 83 8 161
2008 Does not provide services to public 31 50 9 6 2 2 1 83 7 180

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 35 14 7 7 6 1 70 15 122
2017 Does not provide services to public 24 28 17 13 10 8 1 57 25 152
2014 Provides services to public 28 28 17 7 6 8 5 65 15 107
2014 Does not provide services to public 29 31 15 12 7 7 1 64 21 150
2011 Provides services to public 30 40 16 6 3 5 1 74 10 160
2011 Does not provide services to public 25 37 18 9 7 4 0 64 17 181
2008 Provides services to public 26 37 16 11 5 6 1 67 17 160
2008 Does not provide services to public 29 33 16 11 3 6 1 67 15 181

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 20 22 11 6 16 10 48 23 122
2017 Does not provide services to public 9 27 20 11 9 19 4 47 26 152
2014 Provides services to public 11 23 12 21 7 17 9 45 38 107
2014 Does not provide services to public 10 31 24 10 6 15 3 50 20 150

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 42 5 6 0 0 0 89 6 122
2017 Does not provide services to public 43 41 10 5 1 0 0 84 6 152
2014 Provides services to public 42 42 10 5 2 0 0 83 7 107
2014 Does not provide services to public 44 48 5 3 1 0 0 92 4 150
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 42 11 7 1 0 0 81 8 122
2017 Does not provide services to public 32 39 16 6 7 0 0 71 13 152
2014 Provides services to public 31 52 11 4 2 0 2 83 6 107
2014 Does not provide services to public 35 44 13 4 4 0 1 79 8 150
2011 Provides services to public 28 41 18 9 4 0 0 69 13 160
2011 Does not provide services to public 39 40 13 4 2 1 2 81 6 181
2008 Provides services to public 24 35 22 8 10 1 1 60 18 161
2008 Does not provide services to public 31 40 15 8 5 1 0 72 13 181

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 27 16 5 2 1 0 76 7 122
2017 Does not provide services to public 36 37 13 7 5 2 0 75 12 152
2014 Provides services to public 32 49 11 5 0 1 2 83 5 107
2014 Does not provide services to public 44 36 12 4 3 1 0 81 7 149
2011 Provides services to public 31 43 14 5 4 3 0 76 10 160
2011 Does not provide services to public 48 33 9 5 2 2 1 83 7 181
2008 Provides services to public 26 39 19 8 6 2 0 66 15 161
2008 Does not provide services to public 39 39 12 7 2 2 0 79 9 181

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 33 14 4 2 0 0 80 6 122
2017 Does not provide services to public 37 39 10 10 4 1 0 76 14 152
2014 Provides services to public 37 48 7 7 1 0 1 85 8 107
2014 Does not provide services to public 38 43 10 7 3 0 0 80 10 150
2011 Provides services to public 34 44 12 6 2 1 0 79 8 160
2011 Does not provide services to public 41 38 11 8 2 1 1 79 9 181
2008 Provides services to public 27 39 19 11 5 0 0 66 16 161
2008 Does not provide services to public 35 41 12 8 3 1 0 77 11 181

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 84 14 2 0 0 0 0 98 0 122
2017 Does not provide services to public 78 18 0 3 0 0 1 97 3 152
2014 Provides services to public 82 15 2 0 0 0 2 98 0 107
2014 Does not provide services to public 79 19 1 1 0 0 0 98 1 150
2011 Provides services to public 79 17 2 0 0 0 1 98 0 160
2011 Does not provide services to public 83 11 1 2 0 1 2 97 2 181
2008 Provides services to public 83 9 1 1 0 0 7 99 1 161
2008 Does not provide services to public 88 8 1 1 0 0 2 98 1 181

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 35 10 11 5 2 3 73 17 122
2017 Does not provide services to public 44 38 6 7 4 1 2 83 11 152
2014 Provides services to public 24 29 15 17 8 4 4 58 26 107
2014 Does not provide services to public 48 30 9 3 2 3 5 85 6 150
2011 Provides services to public 20 26 22 18 11 3 2 48 30 160
2011 Does not provide services to public 30 32 9 13 6 3 8 69 21 180

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 38 13 4 0 1 0 83 4 122
2017 Does not provide services to public 48 27 10 10 5 0 0 75 14 152

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 33 11 4 5 2 1 79 9 122
2017 Does not provide services to public 47 26 12 7 8 1 0 74 15 152

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 37 11 10 1 0 0 79 11 121
2017 Does not provide services to public 45 25 17 5 8 1 0 70 13 152
2014 Provides services to public 39 42 6 10 3 0 1 81 13 107
2014 Does not provide services to public 48 37 7 4 3 0 0 86 7 150
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 47 12 0 3 7 10 82 4 33
2017 Does not provide services to public 16 40 19 9 2 0 14 65 13 51
2014 Provides services to public 12 47 16 12 0 3 10 68 13 26
2014 Does not provide services to public 22 53 12 3 0 3 6 83 4 31

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 49 13 2 3 9 0 80 6 122
2017 Does not provide services to public 23 33 21 12 6 4 1 59 19 152
2014 Provides services to public 16 49 16 5 4 10 0 72 10 106
2014 Does not provide services to public 22 48 15 8 3 3 0 72 12 150
2011 Provides services to public 22 24 22 12 7 12 0 53 22 160
2011 Does not provide services to public 15 35 25 14 7 4 1 52 22 180

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 46 24 5 3 1 0 68 8 121
2017 Does not provide services to public 22 37 20 13 6 2 0 60 20 152
2014 Provides services to public 11 44 29 11 5 1 0 55 16 107
2014 Does not provide services to public 23 35 24 10 7 1 1 59 17 150
2011 Provides services to public 9 22 28 20 16 5 0 32 38 160
2011 Does not provide services to public 11 32 23 20 11 2 0 44 32 180
2008 Provides services to public 12 40 25 16 6 1 0 53 21 161
2008 Does not provide services to public 15 46 21 8 8 2 0 63 16 181

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 41 31 8 2 5 0 57 11 121
2017 Does not provide services to public 14 31 24 18 5 7 0 49 25 151
2014 Provides services to public 8 33 35 18 4 3 0 43 22 107
2014 Does not provide services to public 13 39 25 14 3 6 1 56 17 149
2011 Provides services to public 4 18 33 28 12 5 0 23 43 159
2011 Does not provide services to public 6 34 27 20 8 5 0 42 29 181
2008 Provides services to public 7 34 28 24 6 2 0 42 30 161
2008 Does not provide services to public 10 47 24 10 4 4 0 60 15 181

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 35 27 11 7 2 0 54 18 122
2017 Does not provide services to public 21 37 19 11 6 7 0 62 18 152
2014 Provides services to public 11 34 29 17 6 3 0 46 24 107
2014 Does not provide services to public 18 40 19 10 5 8 0 63 16 150
2011 Provides services to public 6 24 28 20 14 9 0 32 37 160
2011 Does not provide services to public 10 31 25 16 10 7 0 45 28 181
2008 Provides services to public 10 42 27 10 6 5 0 54 17 161
2008 Does not provide services to public 15 43 24 9 5 4 0 61 14 181

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 45 25 6 3 1 0 66 9 121
2017 Does not provide services to public 22 37 23 10 5 3 0 61 15 152
2014 Provides services to public 10 55 24 10 2 0 0 64 12 107
2014 Does not provide services to public 15 49 18 14 3 2 0 65 16 150
2011 Provides services to public 6 23 32 23 13 3 0 30 37 160
2011 Does not provide services to public 7 29 23 25 14 2 0 37 40 180
2008 Provides services to public 13 49 21 13 4 0 0 62 17 160
2008 Does not provide services to public 17 41 21 17 4 1 0 58 21 181
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 48 15 4 3 0 0 78 7 122
2017 Does not provide services to public 26 53 13 7 2 0 0 79 9 152
2014 Provides services to public 19 60 13 6 2 0 0 80 7 107
2014 Does not provide services to public 30 48 15 7 0 1 0 78 7 150
2011 Provides services to public 13 39 19 22 7 0 0 52 29 160
2011 Does not provide services to public 18 45 21 12 3 1 0 63 16 181

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 48 10 2 0 0 0 88 2 122
2017 Does not provide services to public 35 52 6 4 1 3 0 89 5 152
2014 Provides services to public 36 52 8 2 0 2 0 90 2 107
2014 Does not provide services to public 28 56 11 3 0 3 0 86 3 150
2011 Provides services to public 22 51 16 7 3 1 0 74 10 160
2011 Does not provide services to public 24 50 16 6 2 2 0 76 8 181

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 46 10 9 2 0 1 79 11 122
2017 Does not provide services to public 36 34 12 14 1 3 0 72 15 152
2014 Provides services to public 25 51 10 10 3 2 0 77 13 107
2014 Does not provide services to public 33 38 10 10 7 3 0 73 17 150
2011 Provides services to public 26 48 13 6 4 3 0 77 10 160
2011 Does not provide services to public 35 46 8 5 4 3 0 83 9 180
2008 Provides services to public 27 48 12 7 4 2 1 77 11 161
2008 Does not provide services to public 33 39 10 13 3 2 0 73 16 181

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 37 19 10 4 3 2 66 15 122
2017 Does not provide services to public 20 39 17 12 4 3 5 64 17 151
2014 Provides services to public 18 42 25 7 4 3 1 63 11 107
2014 Does not provide services to public 15 44 20 12 3 5 0 63 16 149
2011 Provides services to public 25 44 18 6 2 4 1 73 8 160
2011 Does not provide services to public 25 50 13 6 2 2 1 78 8 181

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 24 22 13 12 12 5 44 30 122
2017 Does not provide services to public 9 26 25 14 13 7 7 41 30 152
2014 Provides services to public 5 23 17 20 19 10 5 33 47 107
2014 Does not provide services to public 10 27 16 16 10 17 3 47 33 150
2011 Provides services to public 9 15 23 22 13 15 4 29 43 160
2011 Does not provide services to public 8 22 25 18 9 14 4 38 32 181

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 28 5 0 0 0 0 95 0 122
2017 Does not provide services to public 62 28 1 7 1 0 0 91 8 152
2014 Provides services to public 68 23 5 3 0 0 1 92 3 107
2014 Does not provide services to public 61 30 5 1 1 0 1 93 2 150

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 30 4 2 0 2 0 95 2 122
2017 Does not provide services to public 62 28 3 6 0 1 0 90 6 152
2014 Provides services to public 64 27 5 1 1 0 2 93 2 107
2014 Does not provide services to public 60 22 4 3 2 3 5 90 6 150
2011 Provides services to public 67 30 1 1 0 1 1 98 1 160
2011 Does not provide services to public 62 30 2 2 1 2 1 94 3 181
2008 Provides services to public 77 19 2 1 0 0 1 97 1 160
2008 Does not provide services to public 71 21 4 2 1 1 1 94 2 179

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 50 18 2 4 0 0 76 6 122
2017 Does not provide services to public 29 40 18 11 3 0 0 69 13 152
2014 Provides services to public 15 37 22 21 3 2 0 53 24 107
2014 Does not provide services to public 36 41 12 9 1 1 1 78 10 150
2011 Provides services to public 12 47 25 14 3 0 0 59 16 160
2011 Does not provide services to public 24 46 20 8 1 2 0 71 9 180
2008 Provides services to public 25 44 23 7 1 0 0 69 8 159
2008 Does not provide services to public 28 45 12 10 2 1 1 75 13 181

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 36 19 17 9 3 3 51 29 122
2017 Does not provide services to public 15 23 15 25 17 4 2 40 45 152
2014 Provides services to public 6 22 28 25 11 3 4 31 39 107
2014 Does not provide services to public 12 22 22 23 14 3 5 37 39 150
2011 Provides services to public 7 29 21 25 13 4 2 38 40 160
2011 Does not provide services to public 10 21 24 26 14 2 3 33 42 181
2008 Provides services to public 7 35 18 25 9 3 1 45 36 161
2008 Does not provide services to public 11 34 17 21 12 1 5 47 35 180

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 33 36 11 7 1 0 46 18 122
2017 Does not provide services to public 21 42 19 10 4 4 1 65 15 152

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 45 11 2 2 2 1 84 4 122
2017 Does not provide services to public 29 46 16 4 2 3 0 78 6 151
2014 Provides services to public 31 45 21 1 0 2 0 77 1 107
2014 Does not provide services to public 35 50 5 5 1 3 1 88 6 150

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 56 8 5 1 0 0 86 6 122
2017 Does not provide services to public 29 53 10 5 1 2 0 84 6 151
2014 Provides services to public 28 46 19 7 0 1 0 75 7 107
2014 Does not provide services to public 29 53 9 3 1 5 0 87 4 150
2011 Provides services to public 20 45 17 8 4 6 0 69 13 160
2011 Does not provide services to public 25 48 17 6 3 1 0 74 9 181

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 45 11 4 1 0 0 84 5 122
2017 Does not provide services to public 35 47 11 4 3 0 0 82 7 151
2014 Provides services to public 28 54 11 4 3 0 0 82 7 107
2014 Does not provide services to public 38 52 5 3 2 0 0 90 4 150
2011 Provides services to public 19 45 20 9 4 2 0 66 14 160
2011 Does not provide services to public 27 47 14 7 5 1 0 75 11 181
2008 Provides services to public 24 53 14 6 4 0 0 76 10 161
2008 Does not provide services to public 31 55 8 5 1 0 0 86 6 180

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 34 17 8 2 1 0 73 10 122
2017 Does not provide services to public 28 34 21 11 5 2 0 63 16 152
2014 Provides services to public 18 51 19 10 3 0 0 68 13 107
2014 Does not provide services to public 25 49 18 5 3 0 0 74 8 150
2011 Provides services to public 13 33 30 14 6 4 0 48 21 158
2011 Does not provide services to public 16 45 22 11 4 1 0 62 16 180

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 38 18 6 1 0 0 75 7 122
2017 Does not provide services to public 30 34 22 8 5 1 0 65 13 152
2014 Provides services to public 18 50 23 7 2 0 0 68 9 107
2014 Does not provide services to public 26 54 12 5 3 0 0 80 8 150
2011 Provides services to public 11 36 26 19 6 2 0 47 26 159
2011 Does not provide services to public 16 47 20 11 4 1 0 64 16 179
2008 Provides services to public 17 48 22 9 3 0 0 65 12 161
2008 Does not provide services to public 30 46 14 8 2 1 0 76 9 181

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 23 24 4 4 8 0 65 9 121
2017 Does not provide services to public 27 26 17 17 8 6 0 56 26 152
2014 Provides services to public 22 34 21 10 7 5 1 59 19 107
2014 Does not provide services to public 24 38 17 8 7 6 0 66 16 150
2011 Provides services to public 15 27 24 16 9 8 2 47 27 159
2011 Does not provide services to public 21 30 19 19 6 5 1 54 26 180
2008 Provides services to public 19 37 18 11 4 10 0 63 17 161
2008 Does not provide services to public 29 29 20 12 4 4 1 62 17 181
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 17 56 27 122
2017 Does not provide services to public 37 31 32 152
2014 Provides services to public 19 52 29 107
2014 Does not provide services to public 31 30 39 150
2011 Provides services to public 19 50 31 160
2011 Does not provide services to public 40 25 34 181

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 41 14 22 9 0 14 20
2017 Does not provide services to public 16 12 51 3 9 8 57
2014 Provides services to public 10 16 45 10 9999 20 20
2014 Does not provide services to public 18 15 32 13 9999 23 47
2011 Provides services to public 29 6 42 16 9999 6 31
2011 Does not provide services to public 9 8 61 11 9999 11 74
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 122
2017 Does not provide services to public 17 83 152
2014 Provides services to public 20 80 106
2014 Does not provide services to public 12 88 149

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 35 26
2014 Provides services to public 37 21
2014 Does not provide services to public 51 18

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 80 17
2017 Does not provide services to public 85 26
2014 Provides services to public 68 21
2014 Does not provide services to public 55 18

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 26
2014 Provides services to public 0 21

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2017 Does not provide services to public 0 26
2014 Provides services to public 0 21
2014 Does not provide services to public 0 18

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2014 Provides services to public 0 21
2014 Does not provide services to public 0 18

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2017 Does not provide services to public 0 26
2014 Provides services to public 0 21
2014 Does not provide services to public 0 18

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 17
2017 Does not provide services to public 36 26
2014 Provides services to public 24 21
2014 Does not provide services to public 45 18

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 17
2017 Does not provide services to public 55 26
2014 Provides services to public 58 21
2014 Does not provide services to public 61 18

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 17
2017 Does not provide services to public 51 26
2014 Provides services to public 33 21
2014 Does not provide services to public 27 18

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 26

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 26 26
2014 Provides services to public 28 21

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 63 17
2017 Does not provide services to public 53 26
2014 Provides services to public 63 21
2014 Does not provide services to public 56 18

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 17
2017 Does not provide services to public 22 26
2014 Provides services to public 33 21
2014 Does not provide services to public 27 18

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2017 Does not provide services to public 0 26
2014 Provides services to public 0 21
2014 Does not provide services to public 0 18

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2014 Does not provide services to public 0 18

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 17
2017 Does not provide services to public 64 26
2014 Provides services to public 34 21

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 48 26
2014 Provides services to public 49 20
2014 Does not provide services to public 78 18

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 32 26
2014 Provides services to public 29 20
2014 Does not provide services to public 45 18

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 27 26
2014 Provides services to public 26 20

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 26 26

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2014 Provides services to public 0 20
2014 Does not provide services to public 0 18

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 17
2017 Does not provide services to public 30 26
2014 Provides services to public 36 20

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 23

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2017 Does not provide services to public 0 23

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2014 Provides services to public 25 20
2014 Does not provide services to public 32 18

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 17
2017 Does not provide services to public 22 23
2014 Provides services to public 44 20

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 17
2017 Does not provide services to public 52 23
2014 Provides services to public 70 20

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2014 Provides services to public 0 20
2014 Does not provide services to public 0 18

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 79 17
2017 Does not provide services to public 35 23
2014 Provides services to public 52 20
2014 Does not provide services to public 25 18

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 17
2017 Does not provide services to public 0 23

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 17
2017 Does not provide services to public 89 11 26

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 19 17 5 3 33 9 57 13 122
2017 Does not provide services to public 10 20 17 6 7 28 11 51 21 151
2014 Provides services to public 7 12 14 8 6 39 13 40 31 107
2014 Does not provide services to public 9 19 18 3 2 37 13 56 9 150

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 49 17 3 2 5 1 77 5 121
2017 Does not provide services to public 24 43 14 10 3 6 0 71 13 152
2014 Provides services to public 12 36 24 8 3 17 1 59 12 106
2014 Does not provide services to public 18 35 19 3 2 21 1 68 7 150
2011 Provides services to public 19 53 20 3 1 3 0 75 4 160
2011 Does not provide services to public 27 46 16 4 2 4 0 77 7 178
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 54 19 6 3 2 4 70 10 122
2017 Does not provide services to public 16 44 17 10 4 0 8 66 16 150
2014 Provides services to public 10 60 18 7 0 0 5 73 8 107
2014 Does not provide services to public 11 54 15 7 2 1 9 73 10 150
2011 Provides services to public 9 54 25 10 0 1 2 64 10 160
2011 Does not provide services to public 16 47 16 10 1 2 8 70 12 181
2008 Provides services to public 10 44 20 14 4 2 6 59 20 161
2008 Does not provide services to public 17 50 14 10 2 1 6 72 13 181

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 23 22 4 2 31 8 54 9 121
2017 Does not provide services to public 8 27 23 5 2 21 13 54 11 151
2014 Provides services to public 8 18 27 7 2 26 11 41 15 107
2014 Does not provide services to public 6 24 19 7 4 33 8 50 19 150
2011 Provides services to public 6 24 24 11 3 27 6 45 20 160
2011 Does not provide services to public 7 24 23 10 2 24 10 47 19 181

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 38 11 2 0 7 4 85 3 122
2017 Does not provide services to public 32 37 8 5 1 10 7 84 7 152
2014 Provides services to public 23 51 12 1 2 6 6 83 3 107
2014 Does not provide services to public 31 41 5 5 1 7 11 87 7 150
2011 Provides services to public 26 48 12 5 1 7 1 80 6 160
2011 Does not provide services to public 32 40 9 3 1 8 8 85 4 181
2008 Provides services to public 19 48 16 4 1 7 6 77 5 161
2008 Does not provide services to public 28 39 14 3 1 9 6 79 5 181

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 38 16 3 1 9 2 78 4 122
2017 Does not provide services to public 24 36 11 7 0 14 8 77 9 152
2014 Provides services to public 17 49 15 4 2 8 5 76 6 107
2014 Does not provide services to public 23 44 8 3 1 10 11 85 5 150
2011 Provides services to public 20 45 15 6 0 13 1 75 7 159
2011 Does not provide services to public 23 41 15 2 1 12 7 78 3 181
2008 Provides services to public 27 42 15 5 2 4 6 76 8 161
2008 Does not provide services to public 28 45 12 4 1 4 6 81 6 181
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 8 92 122
2017 Does not provide services to public 10 90 152
2014 Provides services to public 8 92 107

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 94 15

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 15

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 15

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 15

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 15

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 15

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 15

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 15

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 15

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 15

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 60 15

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 13

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 13

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 13

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 38 13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 48 13

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 79 21 15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 18 15 2 3 39 10 62 9 122
2017 Does not provide services to public 12 23 16 5 3 30 10 59 13 152
2014 Provides services to public 7 15 18 4 0 45 11 50 8 107
2014 Does not provide services to public 11 16 13 3 1 43 13 61 9 150

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 46 19 2 1 8 1 77 3 119
2017 Does not provide services to public 23 38 20 5 2 11 1 69 8 152
2014 Provides services to public 12 37 23 3 0 22 3 65 4 106
2014 Does not provide services to public 20 31 19 3 1 22 3 69 5 150
2011 Provides services to public 21 51 17 2 1 7 0 78 3 160
2011 Does not provide services to public 27 49 12 3 2 8 0 83 5 181
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 23 12 12 6 1 3 69 19 122
2017 Does not provide services to public 38 19 21 6 11 0 5 60 18 151

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 26 34 17 6 0 0 42 24 122
2017 Does not provide services to public 9 30 31 19 12 0 0 38 31 152

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 30 33 16 7 0 1 44 23 122
2017 Does not provide services to public 10 27 28 24 11 1 0 37 35 151

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 27 27 12 7 0 0 55 18 122
2017 Does not provide services to public 12 17 30 27 14 0 1 29 41 150

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 24 21 6 1 0 5 71 7 121
2017 Does not provide services to public 30 26 21 12 5 0 5 60 18 149

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 36 20 14 6 0 0 60 20 121
2017 Does not provide services to public 24 29 23 13 10 0 1 53 23 152

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 36 32 11 3 0 1 54 14 122
2017 Does not provide services to public 22 30 29 14 4 0 1 52 18 151

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 32 30 13 9 0 0 49 21 122
2017 Does not provide services to public 16 24 31 20 9 0 1 40 30 152

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 41 21 14 2 0 0 63 16 122
2017 Does not provide services to public 20 24 20 29 7 0 0 44 35 152

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 36 23 19 5 0 1 53 24 122
2017 Does not provide services to public 23 35 22 9 8 1 2 60 17 152

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 25 12 6 5 0 0 77 11 121
2017 Does not provide services to public 60 19 12 5 1 0 3 81 6 152

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 73 7 5 8 2 0 5 84 11 121
2017 Does not provide services to public 67 10 6 6 4 1 5 83 11 152

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 16 7 7 2 0 3 84 8 121
2017 Does not provide services to public 49 30 10 8 1 0 2 80 9 152

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 11 10 10 4 0 4 75 14 120
2017 Does not provide services to public 54 21 7 9 6 1 1 76 16 152

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 10 5 3 2 0 29 85 7 121
2017 Does not provide services to public 51 10 4 4 1 0 30 88 6 151

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 21 7 4 1 0 6 87 5 121
2017 Does not provide services to public 79 9 5 1 0 0 6 94 1 151

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 15 11 6 4 0 5 78 11 121
2017 Does not provide services to public 68 8 6 7 8 0 3 78 16 152

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 36 12 5 3 0 2 79 9 120
2017 Does not provide services to public 57 19 16 5 0 0 4 78 5 152

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 32 41 14 2 0 1 43 16 122
2017 Does not provide services to public 7 22 44 21 5 1 0 29 26 152

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 19 37 26 16 0 1 42 21 122
2017 Does not provide services to public 4 24 39 24 9 0 0 33 27 152

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 51 24 5 2 2 1 68 7 122
2017 Does not provide services to public 19 51 21 5 3 1 0 71 8 152

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 52 11 12 4 2 0 72 16 121
2017 Does not provide services to public 8 43 21 18 7 3 0 52 26 152
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 6 94 122
2017 Does not provide services to public 14 86 152
2014 Provides services to public 7 93 107
2014 Does not provide services to public 5 95 150

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 73 27 21

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Does not provide services to public 57 5 14 10 14 0 0 62 24 15
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 21 13 10 5 4 0 50 50 122
2017 Does not provide services to public 42 23 17 4 10 2 2 44 56 152

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 59
2017 Does not provide services to public 23 81

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 59
2017 Does not provide services to public 34 81

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 59
2017 Does not provide services to public 24 81

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 59
2017 Does not provide services to public 48 81

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 59
2017 Does not provide services to public 5 81

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 59
2017 Does not provide services to public 48 81

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 17 57 10 13 0 3 59
2017 Does not provide services to public 7 63 10 7 6 7 81

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 35 13 12 9 0 5 65 22 59
2017 Does not provide services to public 42 28 9 11 5 1 3 74 17 82

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 15 9 14 15 2 39 36 49 59
2017 Does not provide services to public 3 7 6 7 22 8 47 23 65 82
Report a problem or mistake on this page
Date modified: