2017 Public Service Employee Survey Results for Canada Economic Development for Québec Regions by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	34	48	12	6	0	83	6	17
2017	Communications or public affairs	27	60	0	13	0	87	13	15
2017	Administration and operations	38	47	8	7	1	84	8	90
2017	Human resources	53	41	6	0	0	94	0	16
2017	Financial management	39	51	3	6	0	91	6	31
2017	Information technology	42	41	9	9	0	83	9	12
2017	Policy	44	32	12	8	4	76	12	25
2017	Project management	42	58	0	0	0	100	0	15
2017	None of the above	35	50	5	0	10	85	10	22
2014	Client contact centre	19	46	5	20	10	65	30	20
2014	Communications or public affairs	45	41	9	5	0	87	5	22
2014	Administration and operations	29	51	7	8	5	80	13	85
2014	Human resources	51	40	4	5	0	91	5	20
2014	Financial management	36	42	10	9	3	78	12	31
2014	Information technology	53	47	0	0	0	100	0	13
2014	Other services to the public	21	65	7	7	0	86	7	14
2014	None of the above	30	37	10	23	0	67	23	30

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	88	12	0	0	100	0	17
2017	Communications or public affairs	59	21	7	13	80	13	15
2017	Administration and operations	71	24	0	5	95	5	90
2017	Human resources	78	22	0	0	100	0	16
2017	Financial management	72	28	0	0	100	0	31
2017	Information technology	76	24	0	0	100	0	12
2017	Policy	76	20	0	4	96	4	25
2017	Project management	82	18	0	0	100	0	15
2017	None of the above	58	38	0	4	96	4	22
2014	Client contact centre	90	10	0	0	100	0	20
2014	Communications or public affairs	68	32	0	0	100	0	22
2014	Administration and operations	64	31	2	2	95	2	85
2014	Human resources	70	30	0	0	100	0	20
2014	Financial management	72	16	7	6	88	6	31
2014	Information technology	47	53	0	0	100	0	13
2014	Other services to the public	85	15	0	0	100	0	14
2014	None of the above	74	26	0	0	100	0	30

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	39	0	0	0	0	100	0	17
2017	Communications or public affairs	27	59	7	7	0	0	86	7	15
2017	Administration and operations	65	27	1	7	0	0	92	7	90
2017	Human resources	48	36	15	0	0	0	85	0	16
2017	Financial management	51	40	3	5	0	0	92	5	31
2017	Information technology	51	40	0	9	0	0	91	9	12
2017	Policy	48	28	8	12	5	0	75	17	25
2017	Project management	74	12	8	6	0	0	86	6	15
2017	None of the above	54	37	4	5	0	0	91	5	22
2014	Client contact centre	70	30	0	0	0	0	100	0	20
2014	Communications or public affairs	49	42	4	0	5	0	91	5	22
2014	Administration and operations	70	25	3	0	0	1	97	0	85
2014	Human resources	65	35	0	0	0	0	100	0	20
2014	Financial management	79	13	0	9	0	0	91	9	31
2014	Information technology	53	40	0	8	0	0	92	8	13
2014	Other services to the public	58	35	7	0	0	0	93	0	14
2014	None of the above	67	20	13	0	0	0	87	0	30

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	38	23	11	6	61	17	17
2017	Communications or public affairs	13	33	20	20	13	46	34	15
2017	Administration and operations	40	32	6	16	6	72	22	90
2017	Human resources	41	41	6	13	0	81	13	16
2017	Financial management	51	27	6	6	9	79	15	31
2017	Information technology	59	33	9	0	0	91	0	12
2017	Policy	67	17	4	12	0	84	12	25
2017	Project management	54	28	6	12	0	82	12	15
2017	None of the above	40	42	5	4	9	82	13	22
2014	Client contact centre	34	30	5	20	10	64	31	20
2014	Communications or public affairs	28	36	13	9	13	64	22	22
2014	Administration and operations	44	39	7	5	5	84	10	85
2014	Human resources	49	36	5	10	0	85	10	20
2014	Financial management	54	34	3	6	3	87	9	31
2014	Information technology	53	40	0	0	8	92	8	13
2014	Other services to the public	42	43	7	7	0	85	7	14
2014	None of the above	29	41	13	13	3	70	16	30

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	59	0	7	6	0	88	12	17
2017	Communications or public affairs	20	41	19	13	7	0	61	20	15
2017	Administration and operations	29	48	9	11	2	0	78	13	90
2017	Human resources	6	54	21	0	19	0	60	19	16
2017	Financial management	25	62	9	3	0	0	88	3	31
2017	Information technology	59	33	9	0	0	0	91	0	12
2017	Policy	28	52	21	0	0	0	79	0	25
2017	Project management	26	62	12	0	0	0	88	0	15
2017	None of the above	39	39	9	4	9	0	78	13	22
2014	Client contact centre	19	41	25	15	0	0	59	15	20
2014	Communications or public affairs	55	31	13	0	0	0	87	0	22
2014	Administration and operations	28	43	16	12	0	1	72	12	85
2014	Human resources	55	31	4	5	0	4	90	5	20
2014	Financial management	30	51	13	0	6	0	81	6	31
2014	Information technology	45	47	8	0	0	0	92	0	13
2014	Other services to the public	14	50	29	7	0	0	64	7	14
2014	None of the above	22	54	10	13	0	0	77	13	30

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	34	53	12	0	0	0	88	0	17
2017	Communications or public affairs	48	46	7	0	0	0	93	0	15
2017	Administration and operations	38	44	10	3	4	0	83	7	89
2017	Human resources	28	41	18	13	0	0	69	13	16
2017	Financial management	23	46	12	9	9	0	69	19	31
2017	Information technology	25	50	26	0	0	0	74	0	12
2017	Policy	28	57	16	0	0	0	84	0	25
2017	Project management	44	50	6	0	0	0	94	0	15
2017	None of the above	53	19	19	5	4	0	71	10	22
2014	Client contact centre	34	45	10	5	0	5	84	5	20
2014	Communications or public affairs	10	59	18	13	0	0	69	13	22
2014	Administration and operations	34	44	15	4	4	0	77	7	85
2014	Human resources	31	44	15	10	0	0	75	10	20
2014	Financial management	30	48	13	6	3	0	78	9	31
2014	Information technology	38	40	23	0	0	0	77	0	13
2014	Other services to the public	35	50	14	0	0	0	86	0	14
2014	None of the above	23	68	0	10	0	0	90	10	30

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	55	0	0	0	0	100	0	17
2017	Communications or public affairs	40	46	7	7	0	0	87	7	15
2017	Administration and operations	49	37	5	5	4	0	86	9	89
2017	Human resources	33	61	6	0	0	0	94	0	16
2017	Financial management	32	40	9	9	9	0	72	19	31
2017	Information technology	33	41	25	0	0	0	75	0	12
2017	Policy	39	45	16	0	0	0	84	0	25
2017	Project management	45	38	6	11	0	0	83	11	15
2017	None of the above	31	40	10	20	0	0	71	20	22
2014	Client contact centre	39	45	0	10	5	0	84	16	20
2014	Communications or public affairs	28	49	13	9	0	0	78	9	22
2014	Administration and operations	40	44	9	6	0	1	84	6	85
2014	Human resources	31	39	16	9	5	0	70	14	20
2014	Financial management	33	42	13	3	9	0	75	12	31
2014	Information technology	24	51	24	0	0	0	76	0	12
2014	Other services to the public	35	58	7	0	0	0	93	0	14
2014	None of the above	36	48	7	6	3	0	84	9	30

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	57	31	7	0	6	0	0	88	6	17
2017	Communications or public affairs	43	28	7	22	0	0	0	71	22	14
2017	Administration and operations	52	39	2	7	1	0	0	90	8	89
2017	Human resources	41	59	0	0	0	0	0	100	0	16
2017	Financial management	22	61	14	3	0	0	0	83	3	31
2017	Information technology	42	50	9	0	0	0	0	91	0	12
2017	Policy	62	30	4	4	0	0	0	92	4	24
2017	Project management	68	21	6	6	0	0	0	88	6	15
2017	None of the above	36	44	0	15	0	0	5	85	15	21
2014	Client contact centre	60	25	10	5	0	0	0	85	5	20
2014	Communications or public affairs	34	42	9	14	0	0	0	76	14	21
2014	Administration and operations	43	43	10	2	0	0	1	87	2	85
2014	Human resources	55	40	4	0	0	0	0	96	0	20
2014	Financial management	40	41	12	3	0	3	0	84	3	31
2014	Information technology	53	25	15	0	8	0	0	77	8	13
2014	Other services to the public	28	36	29	7	0	0	0	64	7	14
2014	None of the above	47	30	17	7	0	0	0	77	7	30

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	39	6	6	0	0	6	88	6	17
2017	Communications or public affairs	27	41	25	7	0	0	0	68	7	15
2017	Administration and operations	40	30	13	10	5	0	1	71	15	89
2017	Human resources	13	23	35	18	12	0	0	36	30	16
2017	Financial management	14	49	21	13	3	0	0	63	16	31
2017	Information technology	42	43	16	0	0	0	0	84	0	12
2017	Policy	28	60	4	8	0	0	0	88	8	25
2017	Project management	43	42	8	6	0	0	0	86	6	15
2017	None of the above	26	51	5	13	4	0	0	77	17	22
2014	Client contact centre	24	41	15	20	0	0	0	65	20	20
2014	Communications or public affairs	31	46	18	4	0	0	0	78	4	22
2014	Administration and operations	32	22	22	13	5	1	5	57	19	85
2014	Human resources	30	44	21	0	0	5	0	78	0	20
2014	Financial management	22	55	7	16	0	0	0	78	16	31
2014	Information technology	38	47	8	0	0	0	8	92	0	13
2014	Other services to the public	7	72	7	7	0	0	7	85	8	14
2014	None of the above	22	40	24	7	7	0	0	62	14	30

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	61	5	0	0	0	6	95	0	17
2017	Communications or public affairs	34	27	21	7	0	0	12	69	8	15
2017	Administration and operations	41	30	4	9	4	2	10	81	14	89
2017	Human resources	31	34	13	6	6	6	5	73	13	16
2017	Financial management	23	22	9	24	9	0	13	52	38	31
2017	Information technology	33	34	0	17	0	0	16	80	20	12
2017	Policy	40	28	12	8	8	0	4	71	17	25
2017	Project management	32	39	6	23	0	0	0	71	23	15
2017	None of the above	41	19	14	0	5	0	21	76	7	22
2014	Client contact centre	29	41	15	5	10	0	0	70	15	20
2014	Communications or public affairs	27	31	18	9	0	0	14	69	10	22
2014	Administration and operations	36	31	11	8	6	2	6	73	16	85
2014	Human resources	34	31	15	0	0	0	20	81	0	20
2014	Financial management	12	42	3	12	13	0	17	65	31	31
2014	Information technology	45	30	0	8	0	0	17	91	9	13
2014	Other services to the public	21	43	14	7	7	0	7	69	16	14
2014	None of the above	33	37	14	10	0	0	7	74	11	30

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	60	18	0	0	82	0	17
2017	Communications or public affairs	21	72	7	0	0	93	0	15
2017	Administration and operations	39	44	9	8	0	83	8	90
2017	Human resources	13	39	31	12	6	52	18	16
2017	Financial management	32	38	12	15	3	70	18	31
2017	Information technology	58	25	17	0	0	83	0	12
2017	Policy	32	40	16	8	4	72	12	25
2017	Project management	46	54	0	0	0	100	0	15
2017	None of the above	48	18	29	4	0	66	4	22
2014	Client contact centre	34	40	10	10	5	74	16	20
2014	Communications or public affairs	10	68	9	9	4	78	13	22
2014	Administration and operations	25	55	12	6	2	80	8	85
2014	Human resources	25	55	20	0	0	80	0	20
2014	Financial management	30	35	26	0	9	65	9	31
2014	Information technology	30	40	23	8	0	70	8	13
2014	Other services to the public	7	79	14	0	0	86	0	14
2014	None of the above	16	65	7	9	3	81	13	30

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	77	6	7	0	0	88	7	17
2017	Communications or public affairs	20	34	19	13	13	0	54	27	15
2017	Administration and operations	31	37	16	13	4	0	67	17	90
2017	Human resources	13	18	31	27	12	0	30	39	16
2017	Financial management	13	33	27	22	6	0	46	28	31
2017	Information technology	34	42	16	0	9	0	76	9	12
2017	Policy	16	48	20	17	0	0	63	17	25
2017	Project management	44	31	6	19	0	0	75	19	15
2017	None of the above	22	45	18	4	10	0	67	14	22
2014	Client contact centre	13	40	25	10	10	0	54	21	20
2014	Communications or public affairs	22	55	9	9	4	0	78	13	22
2014	Administration and operations	19	35	25	10	10	1	54	21	84
2014	Human resources	25	52	9	5	5	4	80	10	20
2014	Financial management	14	26	32	13	15	0	40	28	31
2014	Information technology	38	45	17	0	0	0	83	0	13
2014	Other services to the public	7	50	22	7	14	0	57	21	14
2014	None of the above	30	37	17	13	3	0	67	16	30

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	65	7	7	0	87	7	17
2017	Communications or public affairs	27	41	25	7	0	68	7	15
2017	Administration and operations	29	51	9	9	2	80	11	90
2017	Human resources	17	19	19	39	6	36	45	16
2017	Financial management	13	46	19	17	6	58	23	31
2017	Information technology	34	41	25	0	0	75	0	12
2017	Policy	4	52	33	12	0	56	12	25
2017	Project management	41	30	23	6	0	71	6	15
2017	None of the above	39	33	14	10	5	72	14	22

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	65	13	0	0	0	87	0	17
2017	Communications or public affairs	20	54	19	0	7	0	75	7	15
2017	Administration and operations	42	46	7	3	1	0	88	4	90
2017	Human resources	23	25	34	12	6	0	48	18	16
2017	Financial management	30	52	9	3	6	0	82	9	31
2017	Information technology	50	33	9	0	9	0	83	9	12
2017	Policy	25	46	25	4	0	0	71	4	24
2017	Project management	37	51	12	0	0	0	88	0	15
2017	None of the above	43	34	23	0	0	0	77	0	22
2014	Client contact centre	20	64	5	5	6	0	84	11	19
2014	Communications or public affairs	28	41	27	0	4	0	69	4	22
2014	Administration and operations	34	47	13	2	1	2	83	3	84
2014	Human resources	40	50	0	10	0	0	90	10	20
2014	Financial management	24	48	19	0	9	0	72	9	31
2014	Information technology	30	55	15	0	0	0	85	0	13
2014	Other services to the public	28	50	14	7	0	0	78	7	14
2014	None of the above	36	47	6	10	0	0	84	10	30

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	70	12	7	0	81	7	17
2017	Communications or public affairs	21	47	25	7	0	68	7	15
2017	Administration and operations	36	32	15	12	5	68	17	90
2017	Human resources	13	11	25	27	24	24	51	16
2017	Financial management	15	33	21	25	6	48	31	31
2017	Information technology	50	33	9	9	0	83	9	12
2017	Policy	12	65	8	16	0	76	16	25
2017	Project management	35	47	6	12	0	82	12	15
2017	None of the above	26	41	14	14	5	67	19	22

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	58	12	7	0	81	7	16
2017	Communications or public affairs	28	72	0	0	0	100	0	15
2017	Administration and operations	50	42	2	4	2	92	6	90
2017	Human resources	39	37	19	0	6	76	6	16
2017	Financial management	41	41	12	6	0	82	6	31
2017	Information technology	50	33	17	0	0	83	0	12
2017	Policy	36	40	20	4	0	76	4	25
2017	Project management	46	54	0	0	0	100	0	15
2017	None of the above	33	43	25	0	0	75	0	21
2014	Client contact centre	44	40	10	5	0	84	5	20
2014	Communications or public affairs	41	41	13	0	4	82	4	22
2014	Administration and operations	50	39	6	2	2	89	5	85
2014	Human resources	50	31	14	5	0	81	5	20
2014	Financial management	46	38	10	0	6	84	6	31
2014	Information technology	38	53	9	0	0	91	0	13
2014	Other services to the public	28	50	22	0	0	78	0	14
2014	None of the above	30	60	7	3	0	90	3	30

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	57	43	0	0	0	0	57	0	16
2017	Communications or public affairs	20	39	13	21	7	0	0	59	28	15
2017	Administration and operations	31	35	20	11	4	0	0	66	15	90
2017	Human resources	11	22	43	12	12	0	0	34	24	16
2017	Financial management	18	33	12	31	6	0	0	51	37	31
2017	Information technology	49	26	17	9	0	0	0	75	9	12
2017	Policy	24	45	20	12	0	0	0	68	12	25
2017	Project management	34	36	12	18	0	0	0	70	18	15
2017	None of the above	14	42	10	14	19	0	0	56	34	21
2014	Client contact centre	19	31	20	25	5	0	0	49	31	20
2014	Communications or public affairs	10	59	13	13	4	0	0	69	18	22
2014	Administration and operations	19	36	22	14	7	1	1	56	21	84
2014	Human resources	10	61	15	9	5	0	0	71	14	20
2014	Financial management	28	31	16	13	12	0	0	59	25	31
2014	Information technology	30	62	8	0	0	0	0	92	0	13
2014	Other services to the public	13	44	21	14	7	0	0	57	22	14
2014	None of the above	12	61	17	6	3	0	0	73	10	30

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	29	26	18	0	57	18	16
2017	Communications or public affairs	27	34	12	20	7	61	27	15
2017	Administration and operations	28	40	18	8	5	68	13	90
2017	Human resources	5	65	13	12	6	70	18	16
2017	Financial management	24	30	25	18	3	54	21	31
2017	Information technology	42	41	17	0	0	83	0	12
2017	Policy	16	57	28	0	0	72	0	25
2017	Project management	41	29	12	12	6	70	18	15
2017	None of the above	18	40	18	10	14	58	23	21
2014	Client contact centre	14	19	20	46	0	34	46	20
2014	Communications or public affairs	19	45	18	9	9	64	18	22
2014	Administration and operations	23	34	19	16	7	57	24	85
2014	Human resources	20	61	19	0	0	81	0	20
2014	Financial management	33	25	16	13	12	59	25	31
2014	Information technology	53	47	0	0	0	100	0	13
2014	Other services to the public	7	28	36	22	7	35	29	14
2014	None of the above	16	44	20	16	3	60	19	30

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	12	64	12	13	0	0	75	13	16
2017	Communications or public affairs	27	21	39	7	7	0	48	13	15
2017	Administration and operations	29	49	17	3	2	0	78	5	90
2017	Human resources	11	35	25	24	6	0	46	30	16
2017	Financial management	31	34	26	9	0	0	65	9	30
2017	Information technology	33	50	17	0	0	0	83	0	12
2017	Policy	4	72	16	4	4	0	76	8	25
2017	Project management	45	37	12	6	0	0	82	6	15
2017	None of the above	28	33	20	19	0	0	61	19	21
2014	Client contact centre	13	51	25	5	5	0	64	10	20
2014	Communications or public affairs	14	59	13	9	4	0	73	13	22
2014	Administration and operations	29	34	23	11	2	0	63	14	85
2014	Human resources	30	51	9	10	0	0	81	10	20
2014	Financial management	24	39	16	9	12	0	62	22	31
2014	Information technology	38	32	23	0	0	8	76	0	13
2014	Other services to the public	7	42	37	7	0	7	53	8	14
2014	None of the above	27	37	33	0	3	0	64	3	30

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	46	19	0	0	0	81	0	16
2017	Communications or public affairs	28	54	19	0	0	0	81	0	15
2017	Administration and operations	42	40	12	5	1	1	83	6	89
2017	Human resources	29	23	31	18	0	0	52	18	16
2017	Financial management	32	28	25	12	3	0	60	15	31
2017	Information technology	42	58	0	0	0	0	100	0	12
2017	Policy	20	52	16	12	0	0	72	12	25
2017	Project management	41	41	18	0	0	0	82	0	15
2017	None of the above	46	24	25	5	0	0	70	5	21
2014	Client contact centre	35	45	15	5	0	0	80	5	20
2014	Communications or public affairs	19	68	0	9	4	0	87	13	22
2014	Administration and operations	32	50	10	8	1	0	81	9	85
2014	Human resources	25	65	10	0	0	0	90	0	20
2014	Financial management	30	48	10	6	6	0	78	12	31
2014	Information technology	32	51	16	0	0	0	84	0	12
2014	Other services to the public	0	85	15	0	0	0	85	0	14
2014	None of the above	33	54	3	10	0	0	87	10	30

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	48	6	13	0	0	81	13	17
2017	Communications or public affairs	20	28	39	13	0	0	48	13	15
2017	Administration and operations	42	36	9	8	4	0	79	13	90
2017	Human resources	34	36	6	7	17	0	70	24	16
2017	Financial management	16	43	24	14	4	0	58	18	31
2017	Information technology	34	50	7	9	0	0	84	9	12
2017	Policy	28	41	16	12	4	0	68	16	25
2017	Project management	47	29	25	0	0	0	75	0	15
2017	None of the above	57	20	19	0	4	0	77	4	22
2014	Client contact centre	19	61	20	0	0	0	80	0	20
2014	Communications or public affairs	27	50	13	0	10	0	77	10	22
2014	Administration and operations	38	37	13	8	4	0	75	12	85
2014	Human resources	40	41	15	4	0	0	81	4	20
2014	Financial management	29	34	19	12	6	0	63	18	31
2014	Information technology	45	47	8	0	0	0	92	0	13
2014	Other services to the public	29	29	35	7	0	0	58	7	14
2014	None of the above	27	20	37	14	0	3	48	14	30

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	7	40	43	11	0	0	0	11	47	17
2017	Communications or public affairs	19	48	20	7	7	0	0	13	66	15
2017	Administration and operations	2	25	46	13	13	0	1	26	28	90
2017	Human resources	7	45	31	7	6	0	6	13	54	16
2017	Financial management	14	40	30	13	3	0	0	15	54	31
2017	Information technology	0	9	66	17	0	9	0	19	9	12
2017	Policy	8	36	48	4	0	0	4	4	45	25
2017	Project management	7	27	61	0	6	0	0	6	33	15
2017	None of the above	4	33	45	9	8	0	0	17	38	22
2014	Client contact centre	19	36	25	19	0	0	0	19	55	20
2014	Communications or public affairs	13	32	37	13	0	0	4	14	47	22
2014	Administration and operations	15	31	43	7	4	0	0	11	45	85
2014	Human resources	5	29	32	26	5	0	4	32	35	20
2014	Financial management	16	51	19	14	0	0	0	14	67	31
2014	Information technology	23	47	15	15	0	0	0	15	70	13
2014	Other services to the public	7	43	22	21	0	7	0	23	54	14
2014	None of the above	6	30	38	23	3	0	0	26	36	30

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	7	27	28	27	11	0	0	38	34	17
2017	Communications or public affairs	20	39	13	28	0	0	0	28	59	15
2017	Administration and operations	4	16	27	32	21	0	1	53	20	90
2017	Human resources	18	37	33	7	7	0	0	13	54	16
2017	Financial management	16	27	36	12	6	3	0	19	44	31
2017	Information technology	0	9	25	49	9	9	0	63	9	12
2017	Policy	0	30	50	8	4	0	8	13	33	24
2017	Project management	0	13	48	34	6	0	0	40	13	15
2017	None of the above	4	19	18	29	10	10	10	48	29	22
2014	Client contact centre	14	31	40	5	10	0	0	15	45	20
2014	Communications or public affairs	13	18	46	9	9	0	4	19	33	22
2014	Administration and operations	10	28	38	17	5	0	1	22	39	84
2014	Human resources	0	9	36	40	10	0	4	53	10	20
2014	Financial management	9	39	42	6	4	0	0	10	48	31
2014	Information technology	0	38	32	15	8	8	0	24	41	13
2014	Other services to the public	14	50	14	21	0	0	0	21	64	14
2014	None of the above	23	16	38	14	10	0	0	23	39	30

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	53	11	0	0	0	0	0	89	17
2017	Communications or public affairs	13	28	52	7	0	0	0	7	41	15
2017	Administration and operations	29	34	23	8	4	1	0	12	64	90
2017	Human resources	35	25	25	9	7	0	0	16	59	16
2017	Financial management	43	27	22	8	0	0	0	8	69	31
2017	Information technology	9	9	66	9	0	9	0	9	19	12
2017	Policy	28	33	20	16	0	0	4	16	63	25
2017	Project management	53	30	12	6	0	0	0	6	82	15
2017	None of the above	48	25	13	0	8	0	5	9	77	22
2014	Client contact centre	60	31	9	0	0	0	0	0	91	20
2014	Communications or public affairs	22	41	28	4	0	0	4	5	66	22
2014	Administration and operations	39	39	16	1	4	0	1	5	79	85
2014	Human resources	19	10	41	20	10	0	0	30	29	20
2014	Financial management	42	29	18	11	0	0	0	11	71	31
2014	Information technology	25	38	30	0	0	0	8	0	67	13
2014	Other services to the public	51	36	7	0	0	7	0	0	93	14
2014	None of the above	24	16	31	29	0	0	0	29	40	30

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	7	42	40	11	0	0	0	11	49	17
2017	Communications or public affairs	60	7	27	7	0	0	0	7	66	15
2017	Administration and operations	3	28	39	25	4	1	0	29	31	90
2017	Human resources	12	34	48	6	0	0	0	6	46	16
2017	Financial management	16	39	39	6	0	0	0	6	55	31
2017	Information technology	0	9	40	43	0	9	0	47	9	12
2017	Policy	32	37	24	4	0	0	4	4	71	25
2017	Project management	6	20	45	24	6	0	0	29	26	15
2017	None of the above	13	33	32	13	4	0	5	18	49	22
2014	Client contact centre	24	25	31	14	5	0	0	19	50	20
2014	Communications or public affairs	9	32	45	13	0	0	0	13	41	22
2014	Administration and operations	7	25	45	20	4	0	0	24	32	85
2014	Human resources	4	15	41	24	15	0	0	40	20	20
2014	Financial management	12	29	31	16	7	4	0	24	43	31
2014	Information technology	8	15	25	45	0	8	0	49	24	13
2014	Other services to the public	7	35	36	14	0	7	0	15	46	14
2014	None of the above	7	33	38	22	0	0	0	22	40	30

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	51	23	6	6	0	0	12	65	16
2017	Communications or public affairs	32	27	34	0	0	0	7	0	63	15
2017	Administration and operations	12	20	35	20	14	0	0	33	32	89
2017	Human resources	44	30	6	13	0	6	0	14	79	15
2017	Financial management	27	33	21	16	3	0	0	19	60	31
2017	Information technology	26	33	25	9	0	9	0	9	63	12
2017	Policy	28	33	28	4	0	0	8	4	65	25
2017	Project management	18	7	27	25	0	0	24	32	33	15
2017	None of the above	22	23	18	27	10	0	0	37	45	22
2014	Client contact centre	40	36	19	0	5	0	0	5	75	20
2014	Communications or public affairs	31	37	22	5	4	0	0	9	69	22
2014	Administration and operations	25	28	31	6	6	2	2	13	55	85
2014	Human resources	25	31	29	0	10	0	5	11	58	20
2014	Financial management	25	32	29	11	3	0	0	14	57	31
2014	Information technology	30	55	0	8	8	0	0	15	85	13
2014	Other services to the public	29	21	28	22	0	0	0	22	50	14
2014	None of the above	27	41	26	6	0	0	0	6	67	30

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	6	28	22	22	0	0	44	28	17
2017	Communications or public affairs	27	39	13	14	0	7	0	15	70	15
2017	Administration and operations	3	11	25	31	24	1	5	58	15	90
2017	Human resources	24	40	19	17	0	0	0	17	64	16
2017	Financial management	16	49	12	12	3	6	3	16	71	31
2017	Information technology	9	17	8	41	16	9	0	63	28	12
2017	Policy	16	24	32	24	0	0	4	25	42	25
2017	Project management	0	14	8	49	22	0	6	76	15	15
2017	None of the above	5	18	34	21	13	0	10	37	25	22
2014	Client contact centre	19	5	25	14	31	0	5	47	26	20
2014	Communications or public affairs	18	37	27	9	0	4	4	10	61	22
2014	Administration and operations	5	18	28	27	16	2	4	46	25	85
2014	Human resources	16	34	33	11	6	0	0	17	50	18
2014	Financial management	6	37	26	14	11	3	3	26	46	31
2014	Information technology	8	15	32	23	23	0	0	45	23	13
2014	Other services to the public	7	28	22	29	7	0	7	39	37	14
2014	None of the above	17	36	37	7	3	0	0	10	53	30

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	37	45	0	0	0	0	0	55	17
2017	Communications or public affairs	19	28	34	13	7	0	0	20	46	15
2017	Administration and operations	12	29	35	9	12	2	0	22	42	89
2017	Human resources	29	25	28	7	0	0	12	7	61	16
2017	Financial management	18	35	37	6	0	3	0	7	55	31
2017	Information technology	17	17	23	34	0	9	0	37	37	12
2017	Policy	8	21	43	12	0	4	12	14	34	25
2017	Project management	25	32	18	6	0	7	11	7	70	15
2017	None of the above	23	41	23	9	4	0	0	14	63	22
2014	Client contact centre	35	36	30	0	0	0	0	0	70	20
2014	Communications or public affairs	14	23	40	9	9	5	0	19	39	22
2014	Administration and operations	17	35	36	7	3	0	1	10	53	85
2014	Human resources	5	14	57	15	5	0	4	21	20	20
2014	Financial management	19	26	32	16	0	4	3	17	48	31
2014	Information technology	23	25	30	15	0	8	0	16	51	13
2014	Other services to the public	22	36	28	7	0	7	0	7	62	14
2014	None of the above	20	37	30	13	0	0	0	13	57	30

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	63	37	0	0	0	0	100	0	17
2017	Communications or public affairs	79	13	7	0	0	0	93	0	15
2017	Administration and operations	78	13	3	5	1	0	91	6	90
2017	Human resources	72	21	0	0	0	7	100	0	16
2017	Financial management	70	30	0	0	0	0	100	0	31
2017	Information technology	67	33	0	0	0	0	100	0	12
2017	Policy	63	28	0	9	0	0	91	9	25
2017	Project management	94	0	6	0	0	0	94	0	15
2017	None of the above	82	14	4	0	0	0	96	0	22
2014	Client contact centre	90	10	0	0	0	0	100	0	20
2014	Communications or public affairs	60	22	4	9	5	0	82	13	22
2014	Administration and operations	81	18	0	1	0	0	99	1	85
2014	Human resources	84	16	0	0	0	0	100	0	20
2014	Financial management	81	16	0	3	0	0	97	3	31
2014	Information technology	75	17	0	0	0	8	100	0	13
2014	Other services to the public	72	20	7	0	0	0	93	0	14
2014	None of the above	70	19	10	0	0	0	90	0	30

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	42	18	6	0	6	0	75	6	17
2017	Communications or public affairs	21	46	7	20	0	7	0	71	22	15
2017	Administration and operations	39	28	12	7	7	4	3	72	14	90
2017	Human resources	5	13	28	31	24	0	0	17	55	16
2017	Financial management	24	36	16	10	12	0	3	62	22	31
2017	Information technology	34	49	9	0	0	0	9	91	0	12
2017	Policy	24	40	17	12	0	4	4	69	13	25
2017	Project management	45	31	6	0	12	6	0	80	13	15
2017	None of the above	26	14	19	9	5	14	13	54	20	22
2014	Client contact centre	19	35	10	15	5	15	0	64	24	20
2014	Communications or public affairs	23	23	22	13	18	0	0	46	31	22
2014	Administration and operations	30	33	19	8	8	1	1	65	16	85
2014	Human resources	26	21	24	0	10	0	19	58	12	20
2014	Financial management	26	33	23	6	6	3	3	63	13	31
2014	Information technology	23	32	15	0	0	8	23	78	0	13
2014	Other services to the public	14	36	0	15	0	13	22	77	23	14
2014	None of the above	29	28	13	6	7	7	10	69	16	30

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	49	6	6	0	0	89	6	17
2017	Communications or public affairs	54	25	13	7	0	0	80	7	15
2017	Administration and operations	55	30	2	9	4	0	86	12	90
2017	Human resources	11	35	30	6	18	0	46	24	16
2017	Financial management	39	33	12	0	13	3	74	13	31
2017	Information technology	50	42	9	0	0	0	91	0	12
2017	Policy	47	40	8	5	0	0	87	5	25
2017	Project management	67	21	0	12	0	0	88	12	15
2017	None of the above	40	32	23	5	0	0	72	5	22
2014	Client contact centre	49	36	10	5	0	0	85	5	20
2014	Communications or public affairs	46	27	22	0	4	0	73	4	22
2014	Administration and operations	44	34	10	6	6	0	78	12	85
2014	Human resources	36	30	20	10	0	5	69	10	20
2014	Financial management	48	42	3	3	3	0	91	6	31
2014	Information technology	77	23	0	0	0	0	100	0	13
2014	Other services to the public	42	58	0	0	0	0	100	0	14
2014	None of the above	46	37	10	7	0	0	83	7	30

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	71	12	0	0	0	0	88	0	17
2017	Communications or public affairs	13	66	13	7	0	0	0	80	7	15
2017	Administration and operations	49	39	9	3	0	0	0	88	3	90
2017	Human resources	5	40	31	6	12	7	0	48	19	16
2017	Financial management	32	40	15	7	6	0	0	72	13	31
2017	Information technology	41	42	0	17	0	0	0	83	17	12
2017	Policy	47	37	12	4	0	0	0	84	4	25
2017	Project management	51	43	6	0	0	0	0	94	0	15
2017	None of the above	47	39	9	5	0	0	0	86	5	22
2014	Client contact centre	45	45	5	5	0	0	0	90	5	20
2014	Communications or public affairs	36	46	0	4	13	0	0	82	18	22
2014	Administration and operations	38	44	8	6	1	1	1	85	7	85
2014	Human resources	16	49	25	10	0	0	0	66	10	20
2014	Financial management	24	61	6	6	3	0	0	85	9	31
2014	Information technology	45	47	8	0	0	0	0	92	0	13
2014	Other services to the public	29	43	14	7	0	0	7	77	8	14
2014	None of the above	27	54	13	6	0	0	0	81	6	30

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	55	12	6	11	6	0	69	18	17
2017	Communications or public affairs	13	19	20	13	20	14	0	38	39	15
2017	Administration and operations	29	38	11	10	4	8	0	72	15	90
2017	Human resources	5	19	24	33	13	6	0	25	49	16
2017	Financial management	21	32	11	15	16	5	0	56	33	31
2017	Information technology	33	24	17	17	9	0	0	57	26	12
2017	Policy	39	32	20	5	0	4	0	74	5	25
2017	Project management	36	32	18	0	6	7	0	73	7	15
2017	None of the above	26	27	14	5	0	19	10	73	7	22
2014	Client contact centre	25	35	20	5	10	5	0	63	16	20
2014	Communications or public affairs	37	19	13	9	18	4	0	58	28	22
2014	Administration and operations	33	29	15	7	4	8	4	71	12	85
2014	Human resources	26	25	20	25	5	0	0	51	29	20
2014	Financial management	21	29	16	16	12	3	3	53	30	31
2014	Information technology	30	32	15	8	0	8	8	73	9	13
2014	Other services to the public	7	29	14	22	0	21	7	50	31	14
2014	None of the above	26	31	23	7	6	7	0	61	14	30

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	29	23	11	11	26	0	39	30	17
2017	Communications or public affairs	0	13	34	27	0	20	7	18	36	15
2017	Administration and operations	19	25	19	7	4	19	8	60	14	90
2017	Human resources	6	13	39	13	12	12	6	22	30	16
2017	Financial management	3	28	14	18	10	20	6	43	38	31
2017	Information technology	0	57	9	17	0	9	9	69	21	12
2017	Policy	4	32	25	8	8	20	4	47	21	25
2017	Project management	6	21	29	12	6	13	13	36	25	15
2017	None of the above	22	13	19	4	10	28	4	51	21	22
2014	Client contact centre	20	20	9	20	0	30	0	57	29	20
2014	Communications or public affairs	9	46	13	13	9	9	0	61	24	22
2014	Administration and operations	9	28	17	16	7	16	6	48	30	85
2014	Human resources	16	20	30	10	5	5	14	45	18	20
2014	Financial management	13	27	22	9	13	10	6	47	26	31
2014	Information technology	15	32	8	8	8	30	0	68	22	13
2014	Other services to the public	0	7	21	29	0	35	7	12	51	14
2014	None of the above	6	24	24	19	6	13	7	38	32	30

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	56	6	6	0	89	6	17
2017	Communications or public affairs	20	73	7	0	0	93	0	15
2017	Administration and operations	51	41	1	6	1	92	7	90
2017	Human resources	28	42	25	6	0	69	6	16
2017	Financial management	35	28	24	10	3	63	13	31
2017	Information technology	74	26	0	0	0	100	0	12
2017	Policy	51	49	0	0	0	100	0	25
2017	Project management	53	35	12	0	0	88	0	15
2017	None of the above	40	51	4	5	0	91	5	22
2014	Client contact centre	45	50	0	5	0	95	5	20
2014	Communications or public affairs	22	51	13	4	9	73	13	22
2014	Administration and operations	42	41	9	7	1	82	8	85
2014	Human resources	46	49	5	0	0	95	0	20
2014	Financial management	55	39	3	3	0	94	3	31
2014	Information technology	62	38	0	0	0	100	0	13
2014	Other services to the public	50	50	0	0	0	100	0	14
2014	None of the above	29	61	7	3	0	90	3	30

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	49	6	0	0	0	94	0	17
2017	Communications or public affairs	48	34	12	7	0	0	81	7	15
2017	Administration and operations	41	42	7	8	2	0	83	10	90
2017	Human resources	6	36	40	6	12	0	42	18	16
2017	Financial management	23	36	18	9	13	0	59	22	31
2017	Information technology	26	58	16	0	0	0	84	0	12
2017	Policy	28	52	13	8	0	0	79	8	25
2017	Project management	47	41	12	0	0	0	88	0	15
2017	None of the above	35	32	28	0	5	0	67	5	22
2014	Client contact centre	30	41	25	5	0	0	70	5	20
2014	Communications or public affairs	36	60	0	0	4	0	96	4	22
2014	Administration and operations	40	43	9	4	3	0	83	8	85
2014	Human resources	20	57	15	5	0	4	80	5	20
2014	Financial management	29	49	10	3	6	3	80	9	31
2014	Information technology	53	23	17	0	8	0	75	8	13
2014	Other services to the public	28	58	7	7	0	0	86	7	14
2014	None of the above	21	53	19	3	0	3	77	3	30

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	38	17	0	0	0	0	83	0	17
2017	Communications or public affairs	41	32	20	0	0	7	0	78	0	15
2017	Administration and operations	49	29	9	7	3	2	0	81	10	90
2017	Human resources	5	47	18	6	12	12	0	59	20	16
2017	Financial management	32	28	23	10	7	0	0	61	16	31
2017	Information technology	34	49	17	0	0	0	0	83	0	12
2017	Policy	35	36	12	17	0	0	0	71	17	25
2017	Project management	55	32	6	6	0	0	0	88	6	15
2017	None of the above	35	36	19	5	5	0	0	71	10	22
2014	Client contact centre	24	56	5	10	0	5	0	84	11	20
2014	Communications or public affairs	31	42	18	4	4	0	0	73	9	22
2014	Administration and operations	42	40	12	5	1	0	0	82	6	85
2014	Human resources	29	52	15	5	0	0	0	80	5	20
2014	Financial management	46	35	10	0	6	0	3	83	6	31
2014	Information technology	68	25	8	0	0	0	0	92	0	13
2014	Other services to the public	35	58	7	0	0	0	0	93	0	14
2014	None of the above	36	28	21	7	3	3	3	67	10	29

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	57	38	6	0	0	0	0	94	0	17
2017	Communications or public affairs	41	46	7	7	0	0	0	87	7	15
2017	Administration and operations	48	32	13	5	3	0	0	80	8	90
2017	Human resources	5	43	28	12	6	6	0	51	19	16
2017	Financial management	21	45	18	9	6	0	0	66	15	31
2017	Information technology	57	25	9	9	0	0	0	83	9	12
2017	Policy	43	36	12	9	0	0	0	79	9	25
2017	Project management	58	36	6	0	0	0	0	94	0	15
2017	None of the above	31	50	4	15	0	0	0	80	15	22
2014	Client contact centre	35	35	14	16	0	0	0	70	16	20
2014	Communications or public affairs	36	55	4	0	4	0	0	91	4	22
2014	Administration and operations	42	46	6	4	2	0	0	88	6	85
2014	Human resources	24	46	10	20	0	0	0	70	20	20
2014	Financial management	40	38	10	7	6	0	0	77	13	31
2014	Information technology	60	32	8	0	0	0	0	92	0	13
2014	Other services to the public	21	72	7	0	0	0	0	93	0	14
2014	None of the above	25	46	13	13	0	0	3	73	14	30

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	74	26	0	0	0	100	0	17
2017	Communications or public affairs	87	13	0	0	0	100	0	15
2017	Administration and operations	81	15	1	3	0	96	3	90
2017	Human resources	81	13	0	0	6	100	0	16
2017	Financial management	70	30	0	0	0	100	0	31
2017	Information technology	74	26	0	0	0	100	0	12
2017	Policy	79	12	0	9	0	91	9	25
2017	Project management	94	6	0	0	0	100	0	15
2017	None of the above	82	14	4	0	0	96	0	22
2014	Client contact centre	75	20	0	0	5	100	0	20
2014	Communications or public affairs	68	28	4	0	0	96	0	22
2014	Administration and operations	83	17	0	0	0	100	0	85
2014	Human resources	69	31	0	0	0	100	0	20
2014	Financial management	87	9	0	3	0	97	3	31
2014	Information technology	92	8	0	0	0	100	0	13
2014	Other services to the public	78	14	7	0	0	93	0	14
2014	None of the above	71	19	7	0	3	93	0	30

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	34	43	0	11	6	6	0	82	18	17
2017	Communications or public affairs	54	46	0	0	0	0	0	100	0	15
2017	Administration and operations	41	33	4	10	6	1	6	79	17	90
2017	Human resources	18	37	13	21	12	0	0	54	33	16
2017	Financial management	34	45	9	9	3	0	0	79	12	31
2017	Information technology	67	24	0	9	0	0	0	91	9	12
2017	Policy	39	29	24	8	0	0	0	68	8	25
2017	Project management	51	25	18	0	0	6	0	80	0	15
2017	None of the above	26	41	14	4	10	5	0	71	15	22
2014	Client contact centre	29	15	15	40	0	0	0	44	40	20
2014	Communications or public affairs	59	31	10	0	0	0	0	90	0	22
2014	Administration and operations	28	29	17	10	10	4	3	61	21	85
2014	Human resources	35	46	10	0	0	0	9	89	0	20
2014	Financial management	45	34	7	3	3	4	4	85	8	31
2014	Information technology	68	8	0	8	0	9	8	91	9	13
2014	Other services to the public	14	58	7	0	7	7	7	84	9	14
2014	None of the above	39	24	10	14	3	3	7	70	19	30

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	43	6	0	0	0	94	0	17
2017	Communications or public affairs	41	40	13	5	0	0	81	5	15
2017	Administration and operations	49	32	10	8	1	0	81	9	90
2017	Human resources	5	38	34	12	12	0	42	24	16
2017	Financial management	30	39	18	7	7	0	69	13	31
2017	Information technology	83	9	0	9	0	0	91	9	12
2017	Policy	63	25	4	8	0	0	88	8	25
2017	Project management	64	25	6	0	0	6	93	0	15
2017	None of the above	39	36	15	5	5	0	75	10	22

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	23	17	0	0	0	0	83	0	17
2017	Communications or public affairs	34	39	27	0	0	0	0	73	0	15
2017	Administration and operations	51	27	9	5	5	3	0	80	10	90
2017	Human resources	11	19	35	12	18	6	0	32	31	16
2017	Financial management	24	47	6	6	16	0	0	71	22	31
2017	Information technology	67	16	9	9	0	0	0	83	9	12
2017	Policy	59	20	13	4	4	0	0	79	8	25
2017	Project management	64	25	12	0	0	0	0	88	0	15
2017	None of the above	35	41	5	10	5	0	4	79	15	22

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	55	0	0	0	0	0	100	0	17
2017	Communications or public affairs	41	27	32	0	0	0	0	68	0	15
2017	Administration and operations	45	34	10	9	3	0	0	79	12	90
2017	Human resources	11	24	35	0	24	6	0	37	26	16
2017	Financial management	33	30	18	10	10	0	0	62	19	31
2017	Information technology	67	16	17	0	0	0	0	83	0	12
2017	Policy	47	28	17	8	0	0	0	75	8	25
2017	Project management	68	20	0	12	0	0	0	88	12	14
2017	None of the above	43	32	15	4	5	0	0	75	10	22
2014	Client contact centre	19	61	5	10	5	0	0	80	15	20
2014	Communications or public affairs	55	27	4	4	9	0	0	82	13	22
2014	Administration and operations	43	40	6	10	1	0	0	83	11	85
2014	Human resources	41	39	10	10	0	0	0	80	10	20
2014	Financial management	58	23	10	0	9	0	0	81	9	31
2014	Information technology	60	40	0	0	0	0	0	100	0	13
2014	Other services to the public	35	51	7	7	0	0	0	86	7	14
2014	None of the above	28	46	13	7	3	0	3	76	10	30

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	27	42	15	0	4	13	79	4	26
2017	Financial management	0	21	35	23	0	21	27	29	14
2014	Administration and operations	12	50	19	12	0	6	66	13	16
2014	Financial management	38	31	7	16	0	7	75	17	13

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	49	17	12	0	6	0	69	13	17
2017	Communications or public affairs	0	32	34	27	7	0	0	32	34	15
2017	Administration and operations	33	40	16	2	3	6	0	78	5	90
2017	Human resources	5	31	37	15	12	0	0	36	27	16
2017	Financial management	9	31	38	6	13	3	0	41	20	31
2017	Information technology	34	49	9	9	0	0	0	83	9	12
2017	Policy	35	49	8	0	0	8	0	91	0	25
2017	Project management	23	64	0	7	0	6	0	92	8	15
2017	None of the above	26	28	10	0	9	23	5	74	12	22
2014	Client contact centre	22	42	16	5	0	16	0	75	6	19
2014	Communications or public affairs	9	55	22	4	9	0	0	64	13	22
2014	Administration and operations	23	43	19	4	5	6	0	70	10	85
2014	Human resources	35	36	9	10	5	5	0	75	15	20
2014	Financial management	15	45	16	15	3	6	0	63	20	31
2014	Information technology	30	62	8	0	0	0	0	92	0	13
2014	Other services to the public	13	43	7	15	0	22	0	73	19	14
2014	None of the above	17	57	13	10	3	0	0	74	13	30

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	59	23	12	0	0	0	65	12	17
2017	Communications or public affairs	0	32	28	27	13	0	0	32	40	15
2017	Administration and operations	30	44	19	4	2	2	0	75	6	90
2017	Human resources	5	7	44	21	12	12	0	13	38	16
2017	Financial management	9	38	29	12	12	0	0	47	24	31
2017	Information technology	33	41	9	17	0	0	0	74	17	12
2017	Policy	20	52	24	0	0	4	0	75	0	25
2017	Project management	24	49	12	14	0	0	0	73	14	14
2017	None of the above	27	42	18	5	9	0	0	68	14	22
2014	Client contact centre	10	41	45	0	5	0	0	50	5	20
2014	Communications or public affairs	9	37	22	18	13	0	0	46	31	22
2014	Administration and operations	16	40	26	8	7	2	0	57	16	85
2014	Human resources	51	26	10	9	5	0	0	76	14	20
2014	Financial management	21	29	19	22	9	0	0	50	31	31
2014	Information technology	15	47	30	0	0	0	8	67	0	13
2014	Other services to the public	0	64	14	15	0	7	0	69	16	14
2014	None of the above	24	30	30	10	6	0	0	54	17	30

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	42	34	12	0	6	0	51	13	17
2017	Communications or public affairs	0	27	13	46	13	0	0	27	60	15
2017	Administration and operations	23	38	24	6	1	7	0	66	8	90
2017	Human resources	0	17	43	34	0	6	0	19	36	16
2017	Financial management	3	27	36	18	12	3	0	32	31	31
2017	Information technology	9	63	28	0	0	0	0	72	0	11
2017	Policy	12	44	28	13	0	4	0	58	13	25
2017	Project management	6	45	25	13	0	11	0	57	15	15
2017	None of the above	18	28	24	10	5	15	0	54	17	21
2014	Client contact centre	10	25	45	10	5	5	0	37	16	20
2014	Communications or public affairs	0	32	27	22	9	10	0	36	35	22
2014	Administration and operations	10	42	25	14	4	5	0	54	19	84
2014	Human resources	31	41	20	4	0	0	4	75	4	20
2014	Financial management	14	29	16	31	3	6	0	46	36	31
2014	Information technology	23	38	40	0	0	0	0	60	0	13
2014	Other services to the public	7	29	28	22	0	14	0	41	26	14
2014	None of the above	7	38	36	13	3	3	0	46	17	30

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	44	33	7	6	0	55	12	17
2017	Communications or public affairs	0	25	34	20	13	7	27	36	15
2017	Administration and operations	32	28	21	10	4	4	63	15	90
2017	Human resources	11	6	38	27	6	12	20	38	16
2017	Financial management	10	59	17	5	9	0	69	14	31
2017	Information technology	33	41	25	0	0	0	75	0	12
2017	Policy	8	48	16	25	0	4	58	26	25
2017	Project management	6	41	18	12	6	16	56	22	15
2017	None of the above	17	47	13	5	13	5	67	19	22
2014	Client contact centre	15	36	24	15	5	5	53	21	20
2014	Communications or public affairs	4	28	22	13	18	14	37	36	22
2014	Administration and operations	13	39	23	16	5	3	54	21	85
2014	Human resources	30	41	14	5	0	10	79	5	20
2014	Financial management	17	40	22	10	3	9	62	14	31
2014	Information technology	23	55	8	15	0	0	77	15	13
2014	Other services to the public	0	43	28	15	7	7	46	24	14
2014	None of the above	20	27	23	20	7	3	49	28	30

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	51	32	0	0	0	68	0	16
2017	Communications or public affairs	0	54	25	21	0	0	54	21	15
2017	Administration and operations	30	37	24	5	3	1	67	8	90
2017	Human resources	5	13	43	30	9	0	18	39	16
2017	Financial management	13	45	19	9	11	3	59	21	31
2017	Information technology	43	24	25	9	0	0	67	9	12
2017	Policy	20	40	24	13	0	4	62	13	25
2017	Project management	6	53	18	6	0	16	71	7	15
2017	None of the above	21	57	14	0	9	0	78	9	22
2014	Client contact centre	10	65	15	10	0	0	75	10	20
2014	Communications or public affairs	22	37	22	9	9	0	60	18	22
2014	Administration and operations	11	51	22	13	1	2	63	14	85
2014	Human resources	35	36	15	9	0	5	75	10	20
2014	Financial management	17	53	13	18	0	0	69	18	31
2014	Information technology	8	47	30	15	0	0	55	15	13
2014	Other services to the public	0	72	21	7	0	0	72	7	14
2014	None of the above	7	44	23	16	10	0	51	26	30

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	71	7	0	0	93	0	17
2017	Communications or public affairs	0	47	33	20	0	47	20	15
2017	Administration and operations	36	47	11	2	4	83	6	90
2017	Human resources	11	68	15	6	0	79	6	16
2017	Financial management	25	54	12	6	3	79	9	31
2017	Information technology	26	57	17	0	0	83	0	12
2017	Policy	28	52	17	4	0	79	4	25
2017	Project management	23	53	18	6	0	76	6	15
2017	None of the above	40	41	10	5	4	81	10	22
2014	Client contact centre	15	65	5	10	5	80	15	20
2014	Communications or public affairs	27	46	22	4	0	73	4	22
2014	Administration and operations	21	57	15	6	1	78	7	85
2014	Human resources	42	39	19	0	0	81	0	20
2014	Financial management	37	44	9	9	0	81	9	31
2014	Information technology	38	55	0	8	0	92	8	13
2014	Other services to the public	14	58	14	14	0	72	14	14
2014	None of the above	20	56	20	3	0	77	3	30

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	57	6	6	0	10	88	6	17
2017	Communications or public affairs	13	66	14	0	7	0	79	7	15
2017	Administration and operations	43	44	9	3	0	2	88	3	90
2017	Human resources	6	83	0	5	0	6	95	5	16
2017	Financial management	34	56	7	3	0	0	90	3	31
2017	Information technology	50	41	9	0	0	0	91	0	12
2017	Policy	47	49	0	4	0	0	96	4	25
2017	Project management	25	69	6	0	0	0	94	0	15
2017	None of the above	49	37	10	5	0	0	85	5	22
2014	Client contact centre	35	50	10	0	0	5	89	0	20
2014	Communications or public affairs	19	59	18	5	0	0	78	5	22
2014	Administration and operations	36	51	9	2	0	1	88	2	85
2014	Human resources	10	65	15	0	0	9	83	0	20
2014	Financial management	24	67	9	0	0	0	91	0	31
2014	Information technology	45	55	0	0	0	0	100	0	13
2014	Other services to the public	28	57	15	0	0	0	85	0	14
2014	None of the above	44	37	10	6	0	3	84	6	30

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	34	12	11	0	10	0	74	12	17
2017	Communications or public affairs	20	34	7	32	0	7	0	58	35	15
2017	Administration and operations	39	43	10	6	2	0	0	82	8	90
2017	Human resources	29	31	13	27	0	0	0	60	27	16
2017	Financial management	29	41	12	18	0	0	0	70	18	31
2017	Information technology	50	25	25	0	0	0	0	75	0	12
2017	Policy	32	45	16	4	0	4	0	79	4	25
2017	Project management	19	63	0	18	0	0	0	82	18	15
2017	None of the above	35	29	19	10	0	4	4	69	10	22
2014	Client contact centre	25	61	9	5	0	0	0	86	5	20
2014	Communications or public affairs	19	32	22	13	14	0	0	51	27	22
2014	Administration and operations	26	48	9	8	6	3	0	76	14	85
2014	Human resources	41	35	5	10	5	5	0	79	15	20
2014	Financial management	36	35	6	13	6	3	0	74	19	31
2014	Information technology	45	32	8	8	0	8	0	83	8	13
2014	Other services to the public	14	58	7	22	0	0	0	72	22	14
2014	None of the above	30	34	17	13	6	0	0	64	19	30

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	12	28	17	0	10	6	47	20	17
2017	Communications or public affairs	7	34	20	39	0	0	0	41	39	15
2017	Administration and operations	24	38	18	5	3	4	7	70	9	90
2017	Human resources	17	37	7	18	21	0	0	54	40	16
2017	Financial management	16	54	18	12	0	0	0	70	12	31
2017	Information technology	34	32	25	0	0	9	0	72	0	12
2017	Policy	25	46	8	8	0	8	4	81	9	24
2017	Project management	6	51	27	6	0	0	11	64	6	15
2017	None of the above	35	20	4	24	9	4	4	59	36	22
2014	Client contact centre	14	36	25	20	0	5	0	53	21	20
2014	Communications or public affairs	10	45	27	9	4	5	0	57	14	22
2014	Administration and operations	21	45	19	9	2	3	0	69	12	85
2014	Human resources	15	60	10	5	5	4	0	79	10	20
2014	Financial management	11	38	21	13	6	10	0	55	22	30
2014	Information technology	15	40	38	0	0	8	0	59	0	13
2014	Other services to the public	15	50	21	7	0	7	0	70	8	14
2014	None of the above	13	39	28	13	3	0	3	54	17	30

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	32	17	23	11	6	6	43	39	17
2017	Communications or public affairs	0	34	14	34	7	7	5	38	46	15
2017	Administration and operations	14	28	25	11	8	9	5	49	22	90
2017	Human resources	11	13	25	18	21	6	7	27	45	16
2017	Financial management	0	22	25	21	16	3	13	26	44	31
2017	Information technology	17	16	43	0	9	9	7	39	10	12
2017	Policy	12	20	33	8	8	20	0	40	20	25
2017	Project management	13	12	14	12	18	19	11	36	44	15
2017	None of the above	16	23	15	0	18	19	9	55	25	22
2014	Client contact centre	4	25	14	25	21	10	0	33	51	20
2014	Communications or public affairs	0	28	36	18	9	4	5	31	30	22
2014	Administration and operations	9	25	15	19	11	15	5	43	38	85
2014	Human resources	26	21	29	15	0	5	4	51	16	20
2014	Financial management	4	26	6	22	26	16	0	35	57	31
2014	Information technology	15	47	8	8	8	15	0	73	18	13
2014	Other services to the public	7	15	14	7	36	21	0	27	55	14
2014	None of the above	6	10	21	13	20	20	10	23	48	30

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	69	31	0	0	0	0	100	0	17
2017	Communications or public affairs	52	40	0	7	0	0	93	7	15
2017	Administration and operations	72	21	2	5	0	0	93	5	90
2017	Human resources	54	40	0	0	7	0	93	7	16
2017	Financial management	59	36	0	5	0	0	95	5	31
2017	Information technology	51	49	0	0	0	0	100	0	12
2017	Policy	59	24	4	13	0	0	83	13	25
2017	Project management	75	25	0	0	0	0	100	0	15
2017	None of the above	77	14	9	0	0	0	91	0	22
2014	Client contact centre	65	25	0	5	0	5	95	5	20
2014	Communications or public affairs	50	32	4	0	5	9	90	5	22
2014	Administration and operations	69	27	2	2	0	0	95	2	85
2014	Human resources	71	29	0	0	0	0	100	0	20
2014	Financial management	64	33	0	3	0	0	97	3	31
2014	Information technology	60	40	0	0	0	0	100	0	13
2014	Other services to the public	43	35	22	0	0	0	78	0	14
2014	None of the above	58	19	21	3	0	0	76	3	30

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	63	37	0	0	0	0	0	100	0	17
2017	Communications or public affairs	46	41	0	7	0	7	0	93	7	15
2017	Administration and operations	66	25	2	6	0	1	0	92	6	90
2017	Human resources	72	19	9	0	0	0	0	91	0	16
2017	Financial management	59	27	9	5	0	0	0	86	5	31
2017	Information technology	67	33	0	0	0	0	0	100	0	12
2017	Policy	59	24	0	9	0	8	0	91	9	25
2017	Project management	65	29	6	0	0	0	0	94	0	15
2017	None of the above	68	23	4	4	0	0	0	91	4	22
2014	Client contact centre	80	15	0	0	0	0	5	100	0	20
2014	Communications or public affairs	54	37	0	4	5	0	0	91	9	22
2014	Administration and operations	60	27	5	1	1	5	1	93	3	85
2014	Human resources	71	15	5	0	0	4	5	95	0	20
2014	Financial management	65	19	7	7	0	0	3	86	7	31
2014	Information technology	60	32	0	0	0	0	8	100	0	13
2014	Other services to the public	57	29	7	0	0	0	7	92	0	14
2014	None of the above	54	23	11	6	3	0	3	79	10	30

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	66	0	6	0	0	0	94	6	17
2017	Communications or public affairs	7	60	13	13	7	0	0	66	20	15
2017	Administration and operations	30	44	18	4	4	0	0	74	8	90
2017	Human resources	17	50	12	15	6	0	0	66	21	16
2017	Financial management	36	37	15	11	0	0	0	73	11	31
2017	Information technology	50	33	17	0	0	0	0	83	0	12
2017	Policy	16	52	12	21	0	0	0	67	21	25
2017	Project management	32	37	30	0	0	0	0	70	0	15
2017	None of the above	22	35	34	4	4	0	0	57	9	22
2014	Client contact centre	15	39	10	31	5	0	0	54	36	20
2014	Communications or public affairs	37	45	9	5	0	4	0	86	5	22
2014	Administration and operations	22	35	26	15	1	1	0	58	17	85
2014	Human resources	51	40	0	5	0	0	5	95	5	20
2014	Financial management	29	45	9	16	0	0	0	75	16	31
2014	Information technology	45	32	15	0	0	0	8	84	0	13
2014	Other services to the public	14	50	0	29	0	7	0	68	32	14
2014	None of the above	16	47	20	14	3	0	0	63	17	30

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	52	11	21	6	0	6	61	28	17
2017	Communications or public affairs	0	27	28	12	27	7	0	29	42	15
2017	Administration and operations	18	29	18	20	10	4	2	50	31	90
2017	Human resources	11	19	12	16	30	6	7	34	53	16
2017	Financial management	12	19	17	33	19	0	0	31	52	31
2017	Information technology	33	25	16	17	9	0	0	59	26	12
2017	Policy	9	32	20	28	4	8	0	44	35	25
2017	Project management	7	40	18	17	6	6	6	53	26	15
2017	None of the above	5	22	19	28	22	0	4	28	52	22
2014	Client contact centre	4	35	20	31	10	0	0	39	41	20
2014	Communications or public affairs	10	22	32	13	23	0	0	32	36	22
2014	Administration and operations	11	18	28	18	14	4	6	33	36	85
2014	Human resources	29	16	26	14	5	5	5	51	21	20
2014	Financial management	3	20	16	41	13	3	4	25	58	31
2014	Information technology	15	15	15	38	0	9	8	36	45	13
2014	Other services to the public	7	29	7	28	7	7	14	46	45	14
2014	None of the above	3	27	21	30	17	0	3	31	48	30

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	44	50	6	0	0	0	44	6	17
2017	Communications or public affairs	7	54	26	13	0	0	0	60	13	15
2017	Administration and operations	22	28	34	8	5	4	0	52	13	90
2017	Human resources	11	25	35	6	18	6	0	38	25	16
2017	Financial management	13	43	18	12	9	6	0	59	22	31
2017	Information technology	33	50	9	9	0	0	0	83	9	12
2017	Policy	8	68	12	12	0	0	0	76	12	25
2017	Project management	20	44	24	6	6	0	0	64	12	15
2017	None of the above	21	28	20	17	9	0	5	52	27	22

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	55	6	0	0	0	0	94	0	17
2017	Communications or public affairs	34	39	14	13	0	0	0	72	13	15
2017	Administration and operations	32	46	14	4	0	2	1	81	4	89
2017	Human resources	17	56	12	0	0	15	0	86	0	16
2017	Financial management	33	35	23	3	6	0	0	68	9	31
2017	Information technology	26	57	9	9	0	0	0	83	9	12
2017	Policy	32	45	20	0	0	4	0	79	0	25
2017	Project management	43	45	6	0	6	0	0	88	6	15
2017	None of the above	27	46	18	4	4	0	0	73	9	22
2014	Client contact centre	14	50	20	5	0	10	0	71	6	20
2014	Communications or public affairs	27	68	0	5	0	0	0	95	5	22
2014	Administration and operations	40	45	13	1	0	1	0	86	1	85
2014	Human resources	40	50	5	5	0	0	0	90	5	20
2014	Financial management	32	52	13	0	3	0	0	84	3	31
2014	Information technology	38	47	8	0	0	0	8	92	0	13
2014	Other services to the public	21	43	36	0	0	0	0	64	0	14
2014	None of the above	30	44	11	10	0	6	0	78	11	30

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	67	6	6	0	0	89	6	17
2017	Communications or public affairs	27	48	19	7	0	0	75	7	15
2017	Administration and operations	35	54	8	4	0	0	89	4	90
2017	Human resources	23	50	15	6	0	6	78	6	16
2017	Financial management	24	52	15	3	6	0	76	9	31
2017	Information technology	34	49	17	0	0	0	83	0	12
2017	Policy	24	60	9	4	0	4	87	4	25
2017	Project management	31	55	8	0	6	0	86	6	15
2017	None of the above	27	48	5	20	0	0	76	20	21
2014	Client contact centre	25	39	25	0	0	10	72	0	20
2014	Communications or public affairs	13	69	9	9	0	0	82	9	22
2014	Administration and operations	31	46	14	6	1	1	78	7	85
2014	Human resources	35	60	0	0	0	5	100	0	20
2014	Financial management	29	56	10	3	3	0	84	6	31
2014	Information technology	45	55	0	0	0	0	100	0	13
2014	Other services to the public	28	50	15	7	0	0	78	7	14
2014	None of the above	26	44	17	7	0	7	75	7	30

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	60	7	6	0	88	6	17
2017	Communications or public affairs	34	46	20	0	0	80	0	15
2017	Administration and operations	40	46	9	5	0	86	5	89
2017	Human resources	18	58	12	6	6	76	12	16
2017	Financial management	18	56	11	3	13	73	16	31
2017	Information technology	50	24	25	0	0	75	0	12
2017	Policy	39	61	0	0	0	100	0	25
2017	Project management	58	30	12	0	0	88	0	15
2017	None of the above	39	47	5	9	0	86	9	22
2014	Client contact centre	14	61	20	5	0	75	5	20
2014	Communications or public affairs	18	78	0	0	4	96	4	22
2014	Administration and operations	36	48	11	3	2	84	6	85
2014	Human resources	50	50	0	0	0	100	0	20
2014	Financial management	42	43	9	0	6	85	6	31
2014	Information technology	60	40	0	0	0	100	0	13
2014	Other services to the public	35	50	7	7	0	85	7	14
2014	None of the above	25	58	10	3	3	83	7	30

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	71	12	0	0	0	88	0	17
2017	Communications or public affairs	27	41	19	13	0	0	68	13	15
2017	Administration and operations	39	35	15	5	2	3	76	8	90
2017	Human resources	11	32	7	39	6	6	45	48	16
2017	Financial management	18	23	36	10	13	0	42	22	31
2017	Information technology	42	33	25	0	0	0	75	0	12
2017	Policy	28	37	16	20	0	0	64	20	25
2017	Project management	56	18	20	6	0	0	74	6	15
2017	None of the above	39	28	20	10	4	0	66	14	22
2014	Client contact centre	4	66	15	5	10	0	70	15	20
2014	Communications or public affairs	22	60	13	0	4	0	82	4	22
2014	Administration and operations	25	47	17	11	1	0	72	12	85
2014	Human resources	35	50	15	0	0	0	85	0	20
2014	Financial management	20	49	19	6	6	0	69	12	31
2014	Information technology	38	38	25	0	0	0	75	0	13
2014	Other services to the public	0	42	43	15	0	0	42	15	14
2014	None of the above	23	44	20	10	3	0	67	13	30

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	77	12	0	0	88	0	17
2017	Communications or public affairs	27	28	39	7	0	54	7	15
2017	Administration and operations	37	42	16	6	0	79	6	90
2017	Human resources	17	25	34	12	12	42	24	16
2017	Financial management	18	27	33	9	13	45	22	31
2017	Information technology	42	33	25	0	0	75	0	12
2017	Policy	28	40	28	4	0	68	4	25
2017	Project management	56	31	6	6	0	88	6	15
2017	None of the above	39	28	15	19	0	66	19	22
2014	Client contact centre	15	55	20	5	5	70	10	20
2014	Communications or public affairs	18	55	18	4	4	73	9	22
2014	Administration and operations	25	46	19	8	1	72	9	85
2014	Human resources	35	60	5	0	0	95	0	20
2014	Financial management	20	42	22	9	6	62	15	31
2014	Information technology	30	60	9	0	0	91	0	13
2014	Other services to the public	14	57	21	7	0	71	7	14
2014	None of the above	20	54	13	10	3	74	13	30

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	34	18	6	0	11	0	74	6	17
2017	Communications or public affairs	27	34	12	7	7	13	0	71	15	15
2017	Administration and operations	36	25	19	6	3	11	0	69	10	89
2017	Human resources	17	7	28	25	12	12	0	27	41	16
2017	Financial management	18	17	21	16	25	3	0	36	42	31
2017	Information technology	33	34	24	0	9	0	0	67	9	12
2017	Policy	17	32	20	28	0	4	0	51	29	25
2017	Project management	44	26	30	0	0	0	0	70	0	15
2017	None of the above	35	32	13	10	4	5	0	71	15	22
2014	Client contact centre	19	40	20	5	10	5	0	63	16	20
2014	Communications or public affairs	13	45	18	13	4	5	0	62	19	22
2014	Administration and operations	27	29	23	11	6	5	0	58	17	85
2014	Human resources	36	44	10	5	0	5	0	85	5	20
2014	Financial management	23	26	19	13	16	3	0	51	30	31
2014	Information technology	45	23	23	0	0	9	0	75	0	13
2014	Other services to the public	22	22	29	14	0	13	0	51	16	14
2014	None of the above	10	50	14	6	10	7	3	67	18	30

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	11	71	18	17
2017	Communications or public affairs	19	54	27	15
2017	Administration and operations	20	54	27	90
2017	Human resources	65	6	29	16
2017	Financial management	29	27	44	31
2017	Information technology	26	42	33	12
2017	Policy	36	25	39	25
2017	Project management	35	39	27	15
2017	None of the above	28	39	32	22
2014	Client contact centre	16	55	30	20
2014	Communications or public affairs	45	19	36	22
2014	Administration and operations	25	45	31	85
2014	Human resources	20	36	45	20
2014	Financial management	29	47	24	31
2014	Information technology	23	23	55	13
2014	Other services to the public	7	44	49	14
2014	None of the above	33	31	36	30

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Administration and operations	36	20	29	5	6	5	18
2017	Human resources	20	0	56	0	15	9	10
2014	Communications or public affairs	0	0	30	10	9999	60	10
2014	Administration and operations	32	20	25	10	9999	14	21
2014	None of the above	12	20	48	0	9999	20	10

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	0	100	17
2017	Administration and operations	12	88	90
2017	Human resources	37	63	16
2017	Financial management	28	72	31
2017	None of the above	23	77	22
2014	Communications or public affairs	32	68	22
2014	Administration and operations	19	81	83
2014	Human resources	0	100	20
2014	Financial management	18	82	31
2014	Information technology	0	100	13
2014	Other services to the public	0	100	14

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	78	10
2014	Administration and operations	68	15

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	10
2014	Administration and operations	0	15

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	10
2014	Administration and operations	0	15

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	10

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	10
2014	Administration and operations	0	15

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	10

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	59	10
2014	Administration and operations	34	15

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	55	10
2014	Administration and operations	42	14

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	53	10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	91	9	10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	12	34	0	0	43	11	26	0	17
2017	Communications or public affairs	7	0	34	13	0	26	20	13	25	15
2017	Administration and operations	17	25	13	3	3	29	11	69	10	90
2017	Human resources	5	13	12	6	6	53	6	43	29	16
2017	Financial management	10	15	31	3	13	19	9	35	22	30
2017	Information technology	17	33	17	0	0	17	16	75	0	12
2017	Policy	8	29	20	0	0	32	12	65	0	25
2017	Project management	0	33	12	6	0	43	6	64	12	15
2017	None of the above	16	10	5	10	14	41	4	48	43	22
2014	Client contact centre	9	5	14	5	10	41	15	33	35	20
2014	Communications or public affairs	4	28	27	5	4	27	4	47	13	22
2014	Administration and operations	8	20	12	7	4	38	11	55	21	85
2014	Human resources	20	16	20	0	0	24	20	64	0	20
2014	Financial management	7	6	27	6	6	35	13	26	23	31
2014	Information technology	23	25	8	0	0	30	15	86	0	13
2014	Other services to the public	0	0	7	0	0	72	22	0	0	14
2014	None of the above	6	13	16	10	0	34	20	42	22	30

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	58	13	0	0	12	0	85	0	16
2017	Communications or public affairs	7	60	20	7	0	7	0	71	7	15
2017	Administration and operations	28	49	12	6	0	4	1	81	6	90
2017	Human resources	11	36	28	12	0	13	0	54	14	16
2017	Financial management	22	36	29	7	6	0	0	58	13	31
2017	Information technology	33	67	0	0	0	0	0	100	0	12
2017	Policy	40	28	20	4	0	8	0	74	4	25
2017	Project management	19	55	12	13	0	0	0	74	13	15
2017	None of the above	21	42	15	10	9	4	0	66	19	22
2014	Client contact centre	14	40	21	5	0	20	0	68	6	20
2014	Communications or public affairs	9	36	31	10	4	9	0	50	16	22
2014	Administration and operations	16	37	20	5	1	19	3	67	8	84
2014	Human resources	21	45	10	0	0	24	0	87	0	20
2014	Financial management	17	27	25	3	9	19	0	54	15	31
2014	Information technology	30	47	8	0	0	15	0	91	0	13
2014	Other services to the public	14	35	22	7	0	22	0	63	9	14
2014	None of the above	12	27	24	10	0	23	3	54	14	30

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	39	39	6	11	0	0	44	17	17
2017	Communications or public affairs	7	54	21	13	0	0	5	64	14	15
2017	Administration and operations	9	58	16	6	6	1	4	70	13	90
2017	Human resources	31	12	7	16	0	0	35	65	25	16
2017	Financial management	14	42	21	10	6	0	7	61	17	31
2017	Information technology	26	50	8	9	0	0	7	82	9	12
2017	Policy	21	42	25	8	4	0	0	63	12	24
2017	Project management	19	58	11	12	0	0	0	77	12	15
2017	None of the above	14	45	18	10	0	5	8	68	11	22
2014	Client contact centre	10	75	10	5	0	0	0	85	5	20
2014	Communications or public affairs	4	59	9	9	5	0	15	74	16	22
2014	Administration and operations	11	63	17	6	0	1	2	76	6	85
2014	Human resources	25	20	15	10	5	5	20	60	20	20
2014	Financial management	12	57	10	16	0	0	4	72	17	31
2014	Information technology	23	53	15	0	0	0	9	83	0	13
2014	Other services to the public	0	57	21	7	0	0	14	67	9	14
2014	None of the above	11	49	27	6	0	0	7	64	7	30

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	28	34	0	0	38	0	45	0	17
2017	Communications or public affairs	0	27	27	0	0	33	13	50	0	15
2017	Administration and operations	9	21	24	4	4	29	10	49	12	90
2017	Human resources	11	31	0	6	0	19	33	87	13	16
2017	Financial management	10	28	24	6	7	23	3	50	17	31
2017	Information technology	0	50	17	9	0	8	17	66	11	12
2017	Policy	20	20	33	8	0	20	0	49	10	25
2017	Project management	6	46	29	0	0	18	0	64	0	15
2017	None of the above	8	25	19	5	0	29	14	59	8	21
2014	Client contact centre	4	20	35	15	5	20	0	31	25	20
2014	Communications or public affairs	5	9	27	13	13	23	9	21	39	22
2014	Administration and operations	11	17	26	5	2	33	7	47	11	85
2014	Human resources	5	46	10	0	0	21	19	84	0	20
2014	Financial management	3	19	16	19	0	32	10	39	34	31
2014	Information technology	25	30	30	0	0	15	0	64	0	13
2014	Other services to the public	0	15	7	7	0	50	21	51	26	14
2014	None of the above	0	23	28	7	3	29	10	38	17	30

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	44	12	0	0	11	0	86	0	17
2017	Communications or public affairs	41	34	7	7	0	7	5	85	8	15
2017	Administration and operations	38	39	6	3	0	11	3	89	3	90
2017	Human resources	23	25	0	0	0	16	36	100	0	16
2017	Financial management	24	39	24	6	0	0	7	67	7	31
2017	Information technology	50	34	9	0	0	0	7	91	0	12
2017	Policy	39	33	12	4	4	8	0	78	9	25
2017	Project management	27	56	6	0	0	11	0	93	0	15
2017	None of the above	35	32	5	10	0	14	4	82	12	22
2014	Client contact centre	35	50	5	0	0	10	0	94	0	20
2014	Communications or public affairs	18	36	22	4	0	9	10	67	6	22
2014	Administration and operations	25	51	10	2	1	6	4	85	4	85
2014	Human resources	35	25	5	0	0	10	25	92	0	20
2014	Financial management	25	48	0	13	0	6	8	85	15	31
2014	Information technology	38	45	0	0	0	0	17	100	0	13
2014	Other services to the public	22	64	0	0	0	0	14	100	0	14
2014	None of the above	30	40	10	0	7	7	7	81	8	30

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	44	23	6	0	6	0	70	6	17
2017	Communications or public affairs	7	40	28	7	0	13	5	58	8	15
2017	Administration and operations	29	41	12	4	0	12	2	82	5	90
2017	Human resources	23	32	6	0	0	0	39	90	0	16
2017	Financial management	20	34	23	9	0	6	7	63	11	31
2017	Information technology	42	34	17	0	0	0	7	82	0	12
2017	Policy	24	41	16	4	0	16	0	76	5	25
2017	Project management	27	50	0	0	6	16	0	93	7	15
2017	None of the above	36	23	5	9	0	23	4	81	12	22
2014	Client contact centre	20	55	15	0	0	10	0	83	0	20
2014	Communications or public affairs	14	45	18	0	4	14	5	73	5	22
2014	Administration and operations	22	43	13	6	2	10	4	75	9	85
2014	Human resources	30	24	10	0	0	10	25	84	0	20
2014	Financial management	13	50	13	10	0	0	15	74	11	31
2014	Information technology	45	38	0	0	0	0	17	100	0	13
2014	Other services to the public	22	43	7	0	0	14	14	90	0	14
2014	None of the above	16	67	7	0	3	7	0	89	4	30

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	6	94	90
2017	Financial management	16	84	31
2017	Project management	0	100	15
2014	Administration and operations	5	95	85
2014	Human resources	0	100	20
2014	Information technology	0	100	13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	18	18	0	6	48	6	50	12	17
2017	Communications or public affairs	0	13	28	13	0	32	13	25	25	15
2017	Administration and operations	22	20	13	2	3	31	9	70	9	90
2017	Human resources	5	13	18	12	0	41	12	37	25	16
2017	Financial management	10	13	28	0	10	24	15	37	16	31
2017	Information technology	9	17	8	9	0	33	25	60	20	12
2017	Policy	8	32	13	0	0	40	8	76	0	25
2017	Project management	0	44	12	0	0	38	6	78	0	15
2017	None of the above	16	15	4	5	4	51	4	70	21	22
2014	Client contact centre	4	10	19	5	0	36	25	37	13	20
2014	Communications or public affairs	0	4	18	4	0	64	9	17	17	22
2014	Administration and operations	8	21	18	1	0	42	10	61	2	85
2014	Human resources	20	25	15	0	0	15	24	75	0	20
2014	Financial management	7	20	13	6	3	38	12	55	19	31
2014	Information technology	23	25	0	0	0	38	15	100	0	13
2014	Other services to the public	0	0	14	7	0	72	7	0	34	14
2014	None of the above	16	3	7	10	0	52	13	54	27	30

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	12	58	13	0	6	12	0	79	7	16
2017	Communications or public affairs	7	53	27	0	0	13	0	69	0	15
2017	Administration and operations	34	39	16	4	0	5	2	79	4	88
2017	Human resources	16	31	35	12	0	6	0	51	13	16
2017	Financial management	21	34	24	0	6	11	3	65	7	31
2017	Information technology	26	41	8	9	0	16	0	80	10	12
2017	Policy	20	44	25	0	0	12	0	72	0	25
2017	Project management	7	50	25	0	0	19	0	70	0	15
2017	None of the above	21	43	19	4	0	13	0	73	5	22
2014	Client contact centre	9	40	15	15	0	10	10	62	19	20
2014	Communications or public affairs	9	28	31	4	0	23	4	51	6	22
2014	Administration and operations	17	37	20	0	0	23	3	73	0	84
2014	Human resources	20	55	5	0	0	15	4	94	0	20
2014	Financial management	14	35	16	3	3	29	0	68	9	31
2014	Information technology	38	30	25	0	0	8	0	73	0	13
2014	Other services to the public	14	28	22	0	0	36	0	66	0	14
2014	None of the above	19	13	31	10	0	23	3	45	13	30

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	22	22	0	7	0	6	70	7	17
2017	Communications or public affairs	34	34	19	7	7	0	0	68	13	15
2017	Administration and operations	48	17	11	9	10	0	5	68	20	90
2017	Human resources	44	25	6	6	13	0	7	74	20	16
2017	Financial management	34	19	35	6	0	0	6	56	6	31
2017	Information technology	43	24	9	9	8	0	8	72	18	12
2017	Policy	24	24	28	8	9	0	8	52	18	25
2017	Project management	30	18	8	37	0	6	0	52	39	15
2017	None of the above	41	18	19	10	13	0	0	59	23	22

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	37	22	29	7	43	35	17
2017	Communications or public affairs	0	34	7	27	32	34	59	15
2017	Administration and operations	17	26	37	14	6	43	21	90
2017	Human resources	12	27	19	23	19	40	41	16
2017	Financial management	9	25	35	24	6	34	30	31
2017	Information technology	17	8	67	9	0	25	9	12
2017	Policy	8	21	39	16	16	29	32	25
2017	Project management	17	41	25	12	6	58	18	15
2017	None of the above	13	31	38	14	4	43	19	22

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	26	49	12	7	0	0	32	19	17
2017	Communications or public affairs	0	20	13	21	46	0	0	20	66	15
2017	Administration and operations	13	39	33	9	6	0	0	52	15	90
2017	Human resources	6	19	41	23	13	0	0	24	35	16
2017	Financial management	9	24	38	22	6	0	0	34	28	30
2017	Information technology	26	17	33	17	0	8	0	46	18	12
2017	Policy	4	17	24	44	12	0	0	21	56	25
2017	Project management	24	34	18	12	6	0	6	61	20	15
2017	None of the above	21	13	24	33	10	0	0	34	43	22

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	31	28	18	7	0	48	24	17
2017	Communications or public affairs	7	13	28	13	39	0	20	52	15
2017	Administration and operations	26	25	32	12	5	0	50	17	90
2017	Human resources	6	13	18	37	26	0	19	63	15
2017	Financial management	13	12	30	33	12	0	24	46	31
2017	Information technology	9	16	51	17	0	8	26	18	12
2017	Policy	4	13	33	25	25	0	17	50	24
2017	Project management	30	32	18	13	6	0	63	19	15
2017	None of the above	27	22	22	29	0	0	49	29	22

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	32	29	0	0	6	69	0	17
2017	Communications or public affairs	22	22	20	22	14	0	44	36	14
2017	Administration and operations	42	25	21	4	3	5	70	8	89
2017	Human resources	46	19	12	11	0	12	74	12	16
2017	Financial management	28	27	17	25	3	0	55	28	31
2017	Information technology	34	9	49	0	0	9	47	0	12
2017	Policy	25	20	32	12	12	0	44	24	25
2017	Project management	46	42	0	6	0	6	93	7	15
2017	None of the above	35	28	13	10	0	15	74	11	22

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	50	12	10	0	0	78	10	17
2017	Communications or public affairs	21	39	27	7	7	0	60	13	15
2017	Administration and operations	26	31	18	15	9	2	58	24	90
2017	Human resources	32	23	21	6	19	0	54	25	16
2017	Financial management	12	39	36	6	7	0	51	13	30
2017	Information technology	34	23	25	9	9	0	57	17	12
2017	Policy	16	24	16	35	9	0	40	44	25
2017	Project management	36	25	8	18	12	0	61	31	15
2017	None of the above	30	29	22	15	4	0	59	19	22

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	12	37	45	6	0	0	49	6	17
2017	Communications or public affairs	13	34	13	27	12	0	48	39	15
2017	Administration and operations	30	34	24	10	2	0	64	12	90
2017	Human resources	12	10	59	13	6	0	22	19	15
2017	Financial management	12	29	31	18	6	3	42	26	31
2017	Information technology	24	33	25	17	0	0	57	17	12
2017	Policy	4	44	40	12	0	0	48	12	25
2017	Project management	24	40	18	6	6	6	67	13	15
2017	None of the above	26	23	33	10	9	0	49	19	22

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	37	28	30	0	0	42	30	17
2017	Communications or public affairs	13	7	20	28	32	0	20	60	15
2017	Administration and operations	24	28	31	12	5	0	52	17	90
2017	Human resources	13	18	27	31	12	0	31	42	16
2017	Financial management	12	17	40	18	12	0	30	31	31
2017	Information technology	17	25	41	17	0	0	42	17	12
2017	Policy	0	32	40	16	8	4	34	25	25
2017	Project management	17	31	33	6	13	0	48	19	15
2017	None of the above	12	36	24	14	14	0	48	27	22

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	37	22	19	0	59	19	17
2017	Communications or public affairs	13	20	20	40	7	34	46	15
2017	Administration and operations	30	33	23	11	3	63	14	90
2017	Human resources	17	13	13	34	24	30	58	16
2017	Financial management	13	23	28	26	9	36	35	31
2017	Information technology	33	17	25	26	0	50	26	12
2017	Policy	4	25	32	36	4	28	40	25
2017	Project management	20	56	6	12	6	75	18	15
2017	None of the above	16	31	23	25	5	48	30	22

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	21	28	35	0	0	0	37	35	17
2017	Communications or public affairs	21	32	34	7	7	0	0	53	13	15
2017	Administration and operations	15	44	26	13	2	0	0	59	15	90
2017	Human resources	19	40	23	6	0	6	6	67	7	16
2017	Financial management	22	20	25	9	21	0	3	44	30	31
2017	Information technology	41	16	25	17	0	0	0	57	17	12
2017	Policy	16	41	20	12	8	0	4	58	21	25
2017	Project management	37	18	14	12	12	0	6	59	26	15
2017	None of the above	25	37	14	5	19	0	0	62	24	22

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	22	35	6	6	0	54	11	17
2017	Communications or public affairs	27	46	13	7	7	0	73	13	15
2017	Administration and operations	57	26	9	3	3	2	85	6	89
2017	Human resources	69	12	13	0	0	6	87	0	16
2017	Financial management	58	18	9	9	3	3	78	12	31
2017	Information technology	75	8	9	0	0	9	91	0	12
2017	Policy	68	12	12	8	0	0	80	8	25
2017	Project management	73	21	0	6	0	0	94	6	15
2017	None of the above	40	22	20	14	4	0	62	18	22

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	94	0	6	0	0	0	0	94	0	17
2017	Communications or public affairs	73	7	13	7	0	0	0	80	7	15
2017	Administration and operations	79	4	4	5	1	0	7	89	7	89
2017	Human resources	35	18	7	19	6	0	15	63	29	16
2017	Financial management	55	18	6	6	10	0	6	77	17	31
2017	Information technology	50	25	0	9	0	9	8	90	10	12
2017	Policy	80	0	8	8	0	4	0	83	8	25
2017	Project management	55	27	6	6	0	0	6	87	7	15
2017	None of the above	67	5	5	9	10	0	4	76	19	22

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	33	11	0	0	0	89	0	17
2017	Communications or public affairs	66	20	0	13	0	0	87	13	15
2017	Administration and operations	62	23	8	3	2	2	87	5	89
2017	Human resources	18	49	12	21	0	0	67	21	16
2017	Financial management	48	26	8	9	3	6	78	13	31
2017	Information technology	50	33	9	9	0	0	83	9	12
2017	Policy	60	16	16	8	0	0	76	8	25
2017	Project management	65	18	11	0	0	6	89	0	15
2017	None of the above	51	20	10	15	0	4	74	15	22

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	89	6	6	0	0	0	0	94	0	17
2017	Communications or public affairs	54	20	12	7	7	0	0	75	13	15
2017	Administration and operations	66	16	8	5	3	0	3	84	8	89
2017	Human resources	23	25	6	16	30	0	0	48	46	16
2017	Financial management	46	25	10	9	7	0	3	73	17	30
2017	Information technology	67	0	8	9	0	9	8	80	10	12
2017	Policy	48	32	4	12	4	0	0	80	16	25
2017	Project management	40	43	12	6	0	0	0	82	6	15
2017	None of the above	52	0	15	19	10	0	4	54	30	22

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	11	0	0	0	28	100	0	17
2017	Communications or public affairs	47	12	0	7	0	34	90	10	15
2017	Administration and operations	51	8	6	0	2	33	89	3	89
2017	Human resources	31	24	0	5	0	40	92	8	16
2017	Financial management	39	26	13	0	0	22	83	0	30
2017	Information technology	58	8	0	9	0	25	89	11	12
2017	Policy	60	0	8	4	0	28	83	6	25
2017	Project management	63	0	0	0	0	37	100	0	15
2017	None of the above	47	4	0	15	0	34	78	22	22

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	72	22	0	0	0	6	100	0	17
2017	Communications or public affairs	93	0	7	0	0	0	93	0	15
2017	Administration and operations	63	20	8	2	1	6	88	3	89
2017	Human resources	73	12	0	6	0	9	93	7	16
2017	Financial management	81	10	3	0	0	6	97	0	30
2017	Information technology	67	8	9	0	0	16	90	0	12
2017	Policy	84	4	8	4	0	0	88	4	25
2017	Project management	69	12	13	0	0	6	86	0	15
2017	None of the above	72	13	4	10	0	0	85	10	22

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	66	17	11	0	7	0	82	7	17
2017	Communications or public affairs	80	13	7	0	0	0	93	0	15
2017	Administration and operations	64	11	4	12	4	5	80	16	89
2017	Human resources	67	6	6	0	21	0	73	21	16
2017	Financial management	62	23	6	0	3	6	90	4	31
2017	Information technology	58	8	9	17	0	8	72	18	12
2017	Policy	68	8	12	4	4	4	79	8	25
2017	Project management	44	6	22	6	17	6	53	24	15
2017	None of the above	49	4	17	15	10	4	56	26	22

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	52	0	10	0	6	90	10	17
2017	Communications or public affairs	80	13	0	7	0	0	93	7	15
2017	Administration and operations	46	31	18	2	3	0	77	5	88
2017	Human resources	55	11	22	13	0	0	65	13	16
2017	Financial management	49	33	14	0	0	3	85	0	31
2017	Information technology	50	9	25	9	0	8	63	9	12
2017	Policy	43	24	12	9	0	12	76	10	25
2017	Project management	64	24	6	6	0	0	88	6	15
2017	None of the above	49	9	29	9	4	0	58	13	22

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	38	45	16	0	0	0	38	16	17
2017	Communications or public affairs	0	27	21	46	7	0	0	27	52	15
2017	Administration and operations	15	25	44	12	3	0	1	40	15	90
2017	Human resources	7	6	35	46	0	6	0	13	49	16
2017	Financial management	9	9	56	19	7	0	0	18	25	31
2017	Information technology	9	17	75	0	0	0	0	25	0	12
2017	Policy	0	40	28	24	8	0	0	40	32	25
2017	Project management	13	32	49	6	0	0	0	45	6	15
2017	None of the above	9	45	29	14	4	0	0	54	18	22

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	29	44	17	11	0	27	29	17
2017	Communications or public affairs	20	7	53	20	0	0	20	27	15
2017	Administration and operations	1	15	32	36	15	1	52	16	90
2017	Human resources	7	50	19	19	7	0	25	56	16
2017	Financial management	0	27	52	9	13	0	21	27	31
2017	Information technology	0	9	50	42	0	0	42	9	12
2017	Policy	0	32	36	32	0	0	32	32	25
2017	Project management	0	12	37	18	32	0	50	12	15
2017	None of the above	4	19	46	18	13	0	31	23	22

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	42	23	12	0	0	0	65	12	17
2017	Communications or public affairs	7	34	46	7	7	0	0	40	13	15
2017	Administration and operations	20	52	26	1	2	0	0	71	3	90
2017	Human resources	17	50	21	12	0	0	0	67	12	16
2017	Financial management	9	72	9	3	3	3	0	84	6	31
2017	Information technology	43	32	17	9	0	0	0	74	9	12
2017	Policy	17	52	20	4	4	4	0	71	8	25
2017	Project management	7	50	25	12	0	6	0	60	13	15
2017	None of the above	12	50	19	10	4	0	4	66	14	22

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	65	6	24	0	0	70	24	17
2017	Communications or public affairs	0	54	20	19	7	0	54	25	15
2017	Administration and operations	19	54	11	11	1	4	76	12	89
2017	Human resources	0	17	25	28	30	0	17	58	16
2017	Financial management	6	39	19	24	9	3	47	34	31
2017	Information technology	9	74	9	9	0	0	83	9	12
2017	Policy	5	28	28	32	4	4	34	37	25
2017	Project management	13	61	20	0	6	0	74	6	15
2017	None of the above	21	36	29	10	4	0	57	14	22

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	0	100	17
2017	Administration and operations	10	90	90
2017	Project management	0	100	15
2014	Administration and operations	8	92	85
2014	Human resources	0	100	20
2014	Information technology	0	100	13
2014	Other services to the public	0	100	14

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	63	37	10

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	72	11	6	5	7	0	0	72	28	17
2017	Communications or public affairs	48	40	5	0	7	0	0	48	52	15
2017	Administration and operations	52	18	10	6	11	2	0	53	47	90
2017	Human resources	46	12	24	6	6	0	7	49	51	16
2017	Financial management	38	31	25	6	0	0	0	38	62	31
2017	Information technology	42	24	17	17	0	0	0	42	58	12
2017	Policy	32	16	36	9	4	4	0	33	67	25
2017	Project management	26	33	6	12	0	12	11	33	67	15
2017	None of the above	36	28	9	13	10	4	0	38	62	22

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	27	40
2017	Financial management	11	19
2017	Policy	31	16
2017	None of the above	24	13

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	38	40
2017	Financial management	29	19
2017	Policy	43	16
2017	None of the above	23	13

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	32	40
2017	Financial management	10	19
2017	Policy	19	16
2017	None of the above	32	13

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	50	40
2017	Financial management	51	19
2017	Policy	31	16
2017	None of the above	23	13

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	8	40
2017	Financial management	10	19
2017	Policy	6	16
2017	None of the above	16	13

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	53	40
2017	Financial management	34	19
2017	Policy	39	16
2017	None of the above	68	13

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Administration and operations	13	53	2	17	2	13	40
2017	Financial management	5	85	5	0	5	0	19
2017	Policy	13	56	31	0	0	0	16
2017	None of the above	9	61	16	15	0	0	13

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	42	18	10	18	5	2	5	64	25	40
2017	Financial management	51	30	14	0	5	0	0	81	5	19
2017	Policy	37	31	6	12	14	0	0	68	26	16
2017	None of the above	15	41	7	31	7	0	0	55	38	13

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	7	4	8	17	25	7	32	18	70	40
2017	Financial management	8	19	0	0	6	0	67	83	17	19
2017	Policy	0	6	12	18	20	6	37	11	67	16
2017	None of the above	7	9	0	7	31	7	40	29	71	13

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canada Economic Development for Québec Regions by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)