2017 Public Service Employee Survey Results for Canada Economic Development for Québec Regions by Question 103. Please indicate your occupational group and level. Occupational group and level - CO

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 53 8 7 3 0 0 81 11 95
2017 CO-02 29 53 6 9 3 0 0 82 12 66
2017 CO-03 28 56 11 0 6 0 0 84 6 18
2014 CO 13 55 13 14 4 0 0 69 18 83
2014 CO-02 11 53 14 16 5 0 0 65 21 62
2014 CO-03 25 50 17 8 0 0 0 75 8 12
2011 CO 45 43 5 7 0 0 0 89 7 122
2011 CO-02 49 39 3 9 0 0 0 88 9 76
2011 CO-03 39 52 6 3 0 0 0 91 3 33
2008 CO 55 36 5 3 2 0 0 91 4 120
2008 CO-02 46 44 6 3 1 0 0 90 4 72
2008 CO-03 58 32 3 3 3 0 0 90 6 31
2008 CO-04 85 8 8 0 0 0 0 92 0 13

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 76 21 1 2 0 0 0 97 2 95
2017 CO-02 74 21 2 3 0 0 0 95 3 66
2017 CO-03 78 22 0 0 0 0 0 100 0 18
2014 CO 70 27 2 1 0 0 0 96 1 83
2014 CO-02 73 26 2 0 0 0 0 98 0 62
2014 CO-03 67 25 8 0 0 0 0 92 0 12
2011 CO 78 18 2 2 0 0 0 96 2 122
2011 CO-02 79 18 1 1 0 0 0 97 1 76
2011 CO-03 79 12 6 3 0 0 0 91 3 33
2008 CO 77 19 2 0 2 0 0 97 2 119
2008 CO-02 79 18 1 0 1 0 0 97 1 71
2008 CO-03 74 23 0 0 3 0 0 97 3 31
2008 CO-04 85 8 8 0 0 0 0 92 0 13

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 69 28 2 1 0 0 0 97 1 95
2017 CO-02 71 26 2 2 0 0 0 97 2 66
2017 CO-03 50 44 6 0 0 0 0 94 0 18
2014 CO 69 26 4 0 0 0 1 96 0 83
2014 CO-02 66 27 5 0 0 0 2 95 0 62
2014 CO-03 75 25 0 0 0 0 0 100 0 12
2011 CO 74 21 2 2 1 0 0 94 3 121
2011 CO-02 74 22 1 1 1 0 0 96 3 76
2011 CO-03 69 19 6 6 0 0 0 88 6 32
2008 CO 75 16 3 3 2 0 0 91 6 121
2008 CO-02 71 19 3 4 3 0 0 90 7 72
2008 CO-03 81 10 6 3 0 0 0 90 3 31
2008 CO-04 86 7 0 0 7 0 0 93 7 14

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 34 31 11 14 11 0 0 64 24 95
2017 CO-02 29 32 14 15 11 0 0 61 26 66
2017 CO-03 39 22 11 11 17 0 0 61 28 18
2014 CO 25 44 11 12 7 0 0 70 19 83
2014 CO-02 24 47 10 13 6 0 0 71 19 62
2014 CO-03 17 42 17 17 8 0 0 58 25 12
2011 CO 35 35 13 11 6 0 0 70 17 124
2011 CO-02 38 33 12 9 8 0 0 72 17 78
2011 CO-03 24 36 15 21 3 0 0 61 24 33

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 23 54 10 7 5 0 0 77 13 95
2017 CO-02 23 55 10 6 6 0 0 78 12 66
2017 CO-03 22 55 11 6 6 0 0 78 11 18
2014 CO 16 46 27 11 0 0 1 62 11 83
2014 CO-02 15 45 31 8 0 0 2 61 8 62
2014 CO-03 17 50 8 25 0 0 0 67 25 12
2011 CO 22 47 15 14 3 0 0 69 17 124
2011 CO-02 22 49 17 10 3 0 0 71 13 78
2011 CO-03 24 36 9 24 6 0 0 61 30 33
2008 CO 22 57 14 4 2 0 0 79 7 121
2008 CO-02 21 56 14 6 4 0 0 76 10 72
2008 CO-03 29 58 10 3 0 0 0 87 3 31
2008 CO-04 21 57 21 0 0 0 0 79 0 14

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 44 43 9 2 1 0 0 87 3 95
2017 CO-02 42 46 11 0 2 0 0 88 2 66
2017 CO-03 39 44 11 6 0 0 0 83 6 18
2014 CO 26 54 12 5 1 0 1 82 6 83
2014 CO-02 27 53 10 6 2 0 2 82 8 62
2014 CO-03 33 58 8 0 0 0 0 92 0 12
2011 CO 36 43 13 6 2 0 0 80 7 122
2011 CO-02 37 46 11 4 3 0 0 83 7 76
2011 CO-03 39 36 15 9 0 0 0 76 9 33
2008 CO 35 46 17 2 1 0 0 81 2 121
2008 CO-02 28 51 17 3 1 0 0 79 4 72
2008 CO-03 35 42 23 0 0 0 0 77 0 31
2008 CO-04 79 21 0 0 0 0 0 100 0 14

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 45 47 4 3 0 0 0 93 3 95
2017 CO-02 41 53 5 2 0 0 0 94 2 66
2017 CO-03 50 39 6 6 0 0 0 89 6 18
2014 CO 33 53 8 5 1 0 0 86 6 83
2014 CO-02 34 52 10 3 2 0 0 85 5 62
2014 CO-03 33 58 8 0 0 0 0 92 0 12
2011 CO 40 40 12 6 1 0 0 81 7 124
2011 CO-02 38 42 10 8 1 0 0 81 9 78
2011 CO-03 42 36 18 3 0 0 0 79 3 33
2008 CO 27 67 2 3 0 0 0 94 3 121
2008 CO-02 31 65 0 4 0 0 0 96 4 72
2008 CO-03 16 77 3 3 0 0 0 94 3 31
2008 CO-04 43 57 0 0 0 0 0 100 0 14

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 53 37 3 3 2 0 1 92 5 94
2017 CO-02 49 39 4 5 3 0 0 88 8 65
2017 CO-03 56 39 0 0 0 0 6 100 0 18
2014 CO 37 37 18 6 0 0 1 76 6 83
2014 CO-02 32 39 21 6 0 0 2 72 7 62
2014 CO-03 67 25 8 0 0 0 0 92 0 12

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 29 43 13 11 3 0 1 73 14 95
2017 CO-02 27 44 14 12 2 0 2 72 14 66
2017 CO-03 28 50 6 6 11 0 0 78 17 18
2014 CO 16 34 24 15 7 1 4 52 23 83
2014 CO-02 15 36 24 13 8 2 3 53 22 62
2014 CO-03 25 25 17 17 8 0 8 55 27 12
2011 CO 24 39 20 7 6 1 4 66 14 123
2011 CO-02 22 44 21 5 4 1 4 69 9 78
2011 CO-03 30 33 12 15 6 0 3 66 22 33

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 39 34 7 11 4 0 5 77 16 95
2017 CO-02 44 34 6 8 3 0 6 82 11 66
2017 CO-03 28 45 11 11 6 0 0 73 17 18
2014 CO 22 33 17 14 11 1 2 56 26 83
2014 CO-02 23 39 21 10 6 0 2 62 16 62
2014 CO-03 25 17 8 25 17 8 0 45 45 12
2011 CO 34 36 15 7 7 2 0 71 14 123
2011 CO-02 36 40 13 4 6 1 0 77 10 78
2011 CO-03 33 30 15 15 3 3 0 66 19 33
2008 CO 23 34 6 23 12 0 2 58 36 121
2008 CO-02 22 42 4 24 7 0 1 65 31 72
2008 CO-03 32 26 10 16 16 0 0 58 32 31
2008 CO-04 7 7 7 36 36 0 7 15 77 14

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 36 50 9 5 0 0 0 85 5 95
2017 CO-02 30 53 12 5 0 0 0 83 5 66
2017 CO-03 39 50 6 6 0 0 0 89 6 18
2014 CO 16 60 16 6 2 0 0 76 8 83
2014 CO-02 16 61 15 5 3 0 0 77 8 62
2014 CO-03 25 50 17 8 0 0 0 75 8 12
2011 CO 23 46 18 9 4 1 0 69 13 123
2011 CO-02 26 46 13 8 6 1 0 73 14 78
2011 CO-03 21 39 30 9 0 0 0 61 9 33
2008 CO 20 57 16 7 1 0 0 77 7 121
2008 CO-02 18 57 15 8 1 0 0 75 10 72
2008 CO-03 19 55 19 6 0 0 0 74 6 31
2008 CO-04 36 64 0 0 0 0 0 100 0 14

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 21 48 17 14 1 0 0 69 15 95
2017 CO-02 21 43 21 15 0 0 0 64 15 66
2017 CO-03 22 50 11 11 6 0 0 72 17 18
2014 CO 5 35 34 15 11 0 0 40 26 82
2014 CO-02 5 34 38 12 11 0 0 39 23 61
2014 CO-03 8 33 17 33 8 0 0 42 42 12
2011 CO 7 40 29 18 6 0 0 47 24 124
2011 CO-02 6 45 29 14 5 0 0 51 19 78
2011 CO-03 12 30 21 27 9 0 0 42 36 33

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 27 56 8 6 2 0 0 83 8 95
2017 CO-02 29 53 11 6 2 0 0 82 8 66
2017 CO-03 22 61 0 11 6 0 0 83 17 18

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 38 52 7 1 1 0 0 90 2 94
2017 CO-02 34 52 11 2 2 0 0 86 3 65
2017 CO-03 34 66 0 0 0 0 0 100 0 18
2014 CO 24 58 11 6 0 1 0 82 6 81
2014 CO-02 23 57 12 7 0 2 0 82 7 61
2014 CO-03 36 45 9 9 0 0 0 82 9 11
2011 CO 19 48 19 10 2 0 0 68 13 124
2011 CO-02 19 49 18 12 3 0 0 68 14 78
2011 CO-03 24 42 21 9 3 0 0 67 12 33
2008 CO 29 50 14 5 2 0 0 79 7 121
2008 CO-02 26 50 15 6 3 0 0 76 8 72
2008 CO-03 32 42 16 6 3 0 0 74 10 31
2008 CO-04 43 57 0 0 0 0 0 100 0 14

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 26 47 12 14 1 0 0 74 15 95
2017 CO-02 21 50 12 17 0 0 0 71 17 66
2017 CO-03 34 39 17 6 6 0 0 72 11 18

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 42 46 11 1 0 0 0 88 1 94
2017 CO-02 40 48 12 0 0 0 0 88 0 65
2017 CO-03 39 50 11 0 0 0 0 89 0 18
2014 CO 34 49 13 2 1 0 0 83 4 83
2014 CO-02 34 50 15 2 0 0 0 84 2 62
2014 CO-03 42 33 17 0 8 0 0 75 8 12
2011 CO 28 55 14 2 0 1 0 84 2 124
2011 CO-02 28 55 14 1 0 1 0 84 1 78
2011 CO-03 30 52 12 6 0 0 0 82 6 33

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 16 48 17 14 5 0 0 64 19 94
2017 CO-02 11 46 20 18 5 0 0 57 23 65
2017 CO-03 34 39 17 6 6 0 0 72 11 18
2014 CO 6 40 28 18 7 0 1 47 26 83
2014 CO-02 6 32 32 18 10 0 2 39 28 62
2014 CO-03 8 50 17 25 0 0 0 58 25 12
2011 CO 10 37 24 20 9 0 0 47 29 124
2011 CO-02 8 33 27 21 12 0 0 41 32 78
2011 CO-03 15 39 21 18 6 0 0 55 24 33

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 41 16 14 10 0 0 61 23 94
2017 CO-02 18 36 18 17 11 0 0 54 27 65
2017 CO-03 28 39 17 11 6 0 0 66 17 18
2014 CO 5 28 31 28 8 0 0 33 36 83
2014 CO-02 5 23 35 26 11 0 0 27 37 62
2014 CO-03 8 33 25 33 0 0 0 42 33 12

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 24 52 13 8 2 0 0 77 11 94
2017 CO-02 21 54 14 11 0 0 0 75 11 65
2017 CO-03 28 44 17 6 6 0 0 72 11 18
2014 CO 10 47 30 8 5 0 0 57 13 83
2014 CO-02 10 48 29 8 5 0 0 58 13 62
2014 CO-03 8 42 42 0 8 0 0 50 8 12
2011 CO 23 52 15 9 2 0 0 75 11 123
2011 CO-02 22 58 13 4 3 0 0 81 6 77
2011 CO-03 24 42 15 18 0 0 0 67 18 33

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 46 36 13 5 0 0 0 82 5 94
2017 CO-02 44 34 15 6 0 0 0 79 6 65
2017 CO-03 45 44 11 0 0 0 0 89 0 18
2014 CO 22 53 17 7 1 0 0 75 8 83
2014 CO-02 19 55 16 8 2 0 0 74 10 62
2014 CO-03 33 58 0 8 0 0 0 92 8 12
2011 CO 27 54 11 7 2 0 0 80 9 123
2011 CO-02 29 55 5 6 4 0 0 85 10 78
2011 CO-03 27 48 15 9 0 0 0 76 9 33
2008 CO 27 57 12 2 1 0 0 84 3 121
2008 CO-02 26 56 13 4 1 0 0 82 6 72
2008 CO-03 26 55 19 0 0 0 0 81 0 31
2008 CO-04 43 57 0 0 0 0 0 100 0 14

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 38 38 18 5 1 0 0 76 6 95
2017 CO-02 49 33 14 3 2 0 0 82 5 66
2017 CO-03 17 44 34 6 0 0 0 61 6 18
2014 CO 27 42 20 10 1 0 0 69 11 83
2014 CO-02 34 39 19 8 0 0 0 73 8 62
2014 CO-03 0 58 33 8 0 0 0 58 8 12
2011 CO 36 38 18 4 3 1 0 75 7 123
2011 CO-02 46 35 13 4 1 1 0 82 5 78
2011 CO-03 19 50 25 3 3 0 0 69 6 32
2008 CO 28 41 16 10 4 1 0 70 14 120
2008 CO-02 34 38 17 10 0 1 0 73 10 71
2008 CO-03 26 48 16 6 3 0 0 74 10 31
2008 CO-04 7 29 14 21 29 0 0 36 50 14

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 3 34 46 7 9 0 1 16 37 95
2017 CO-02 5 38 42 6 9 0 0 15 42 66
2017 CO-03 0 28 45 11 11 0 6 23 30 18
2014 CO 12 40 39 8 1 0 0 10 52 83
2014 CO-02 13 39 39 8 2 0 0 10 51 62
2014 CO-03 8 50 42 0 0 0 0 0 58 12
2011 CO 27 40 28 4 2 0 0 6 66 124
2011 CO-02 26 32 35 6 1 0 0 8 58 78
2011 CO-03 27 55 18 0 0 0 0 0 82 33
2008 CO 30 44 25 2 0 0 0 2 74 118
2008 CO-02 31 44 24 0 0 0 0 0 76 70
2008 CO-03 20 50 23 7 0 0 0 7 70 30
2008 CO-04 50 36 14 0 0 0 0 0 86 14

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 4 18 35 32 10 0 1 43 22 95
2017 CO-02 5 20 33 32 9 0 2 42 25 66
2017 CO-03 6 6 45 33 11 0 0 44 11 18
2014 CO 10 32 41 13 4 0 0 17 42 83
2014 CO-02 11 31 40 13 5 0 0 18 42 62
2014 CO-03 8 42 33 17 0 0 0 17 50 12
2011 CO 22 32 35 9 2 0 0 11 54 124
2011 CO-02 21 24 41 12 3 0 0 14 45 78
2011 CO-03 27 39 27 6 0 0 0 6 67 33
2008 CO 26 38 25 10 0 0 1 10 65 120
2008 CO-02 28 35 28 8 0 0 1 8 63 72
2008 CO-03 27 37 23 13 0 0 0 13 63 30
2008 CO-04 14 64 21 0 0 0 0 0 79 14

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 50 29 15 2 3 0 0 6 80 95
2017 CO-02 54 27 11 3 5 0 0 8 82 66
2017 CO-03 34 33 34 0 0 0 0 0 66 18
2014 CO 54 34 11 1 0 0 0 1 88 83
2014 CO-02 56 31 11 2 0 0 0 2 87 62
2014 CO-03 42 50 8 0 0 0 0 0 92 12
2011 CO 81 15 3 1 1 0 0 2 95 124
2011 CO-02 87 10 3 0 0 0 0 0 97 78
2011 CO-03 67 24 6 3 0 0 0 3 91 33
2008 CO 64 29 7 1 0 0 0 1 93 121
2008 CO-02 74 19 6 1 0 0 0 1 93 72
2008 CO-03 48 42 10 0 0 0 0 0 90 31
2008 CO-04 57 36 7 0 0 0 0 0 93 14

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 6 26 43 18 6 0 0 24 32 95
2017 CO-02 8 20 47 19 7 0 0 26 27 66
2017 CO-03 6 39 34 17 6 0 0 22 44 18
2014 CO 10 31 37 19 2 0 0 22 41 83
2014 CO-02 11 31 34 21 3 0 0 24 42 62
2014 CO-03 0 25 67 8 0 0 0 8 25 12
2011 CO 50 31 17 1 2 0 0 2 81 124
2011 CO-02 49 35 15 0 1 0 0 1 83 78
2011 CO-03 48 27 21 3 0 0 0 3 76 33
2008 CO 34 37 23 4 2 0 0 6 71 121
2008 CO-02 42 36 18 3 1 0 0 4 78 72
2008 CO-03 26 35 32 3 3 0 0 6 61 31
2008 CO-04 21 50 21 7 0 0 0 7 71 14

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 16 23 37 17 5 0 1 23 40 94
2017 CO-02 18 20 32 20 8 0 1 29 39 65
2017 CO-03 11 28 50 11 0 0 0 11 39 18
2014 CO 35 29 27 5 5 0 0 10 64 83
2014 CO-02 29 32 27 6 5 0 0 11 61 62
2014 CO-03 42 17 42 0 0 0 0 0 58 12
2011 CO 21 24 31 15 4 2 2 19 47 124
2011 CO-02 18 28 35 9 4 3 4 14 49 78
2011 CO-03 27 21 21 24 3 3 0 28 50 33
2008 CO 13 31 28 22 3 0 2 26 45 121
2008 CO-02 13 36 26 19 4 0 1 24 49 72
2008 CO-03 16 19 29 29 3 0 3 33 37 31
2008 CO-04 14 36 36 14 0 0 0 14 50 14

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 0 7 23 38 25 1 5 67 8 95
2017 CO-02 0 6 23 36 29 0 6 69 6 66
2017 CO-03 0 6 22 55 11 6 0 70 6 18
2014 CO 6 11 33 25 22 1 2 49 17 83
2014 CO-02 5 11 36 27 16 2 3 46 17 62
2014 CO-03 8 8 17 25 42 0 0 67 17 12
2011 CO 5 16 36 23 13 5 2 39 22 124
2011 CO-02 3 19 31 26 14 5 3 43 24 78
2011 CO-03 9 12 52 12 9 6 0 23 23 33
2008 CO 5 17 19 32 21 2 2 57 23 121
2008 CO-02 6 18 17 29 25 4 1 57 25 72
2008 CO-03 6 16 26 26 23 0 3 50 23 31
2008 CO-04 0 21 14 50 7 0 7 62 23 14

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 38 33 5 4 0 0 9 58 95
2017 CO-02 24 41 28 3 5 0 0 8 65 66
2017 CO-03 17 28 33 17 6 0 0 22 45 18
2014 CO 26 39 33 2 0 0 0 2 65 83
2014 CO-02 31 32 34 3 0 0 0 3 63 62
2014 CO-03 8 67 25 0 0 0 0 0 75 12
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 80 17 2 0 1 0 0 97 1 95
2017 CO-02 77 18 3 0 2 0 0 95 2 66
2017 CO-03 84 16 0 0 0 0 0 100 0 18
2014 CO 76 19 4 1 0 0 0 95 1 83
2014 CO-02 74 19 5 2 0 0 0 94 2 62
2014 CO-03 83 17 0 0 0 0 0 100 0 12
2011 CO 79 16 2 2 0 0 1 96 2 123
2011 CO-02 79 17 0 3 0 0 1 97 3 78
2011 CO-03 78 13 9 0 0 0 0 91 0 32
2008 CO 75 17 2 1 1 0 4 97 2 121
2008 CO-02 78 17 1 0 1 0 3 97 1 72
2008 CO-03 68 23 3 0 0 0 6 97 0 31
2008 CO-04 86 7 0 7 0 0 0 93 7 14

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 36 31 12 6 5 5 5 74 13 95
2017 CO-02 32 31 17 8 5 4 5 69 13 66
2017 CO-03 34 27 0 6 11 11 11 78 22 18
2014 CO 22 32 18 11 8 6 4 59 21 83
2014 CO-02 18 31 18 11 11 6 5 55 25 62
2014 CO-03 33 25 17 17 0 8 0 64 18 12

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 51 36 6 5 1 0 0 87 6 95
2017 CO-02 50 35 9 6 0 0 0 85 6 66
2017 CO-03 56 33 0 6 6 0 0 89 11 18
2014 CO 42 40 8 7 2 0 0 82 10 83
2014 CO-02 39 42 10 6 3 0 0 81 10 62
2014 CO-03 50 25 8 17 0 0 0 75 17 12

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 44 44 11 1 0 0 0 88 1 95
2017 CO-02 45 43 11 2 0 0 0 88 2 66
2017 CO-03 34 50 17 0 0 0 0 83 0 18
2014 CO 36 45 12 5 1 0 1 82 6 83
2014 CO-02 31 48 11 6 2 0 2 80 8 62
2014 CO-03 50 33 17 0 0 0 0 83 0 12
2011 CO 31 50 11 4 2 1 1 83 6 123
2011 CO-02 30 55 9 4 1 1 0 86 5 77
2011 CO-03 33 45 12 6 3 0 0 79 9 33
2008 CO 25 55 11 8 1 1 0 80 9 121
2008 CO-02 28 49 11 10 1 1 0 77 11 72
2008 CO-03 16 65 13 6 0 0 0 81 6 31
2008 CO-04 36 57 0 7 0 0 0 93 7 14

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 39 15 6 6 4 1 71 13 95
2017 CO-02 24 37 18 8 6 6 2 66 15 66
2017 CO-03 28 55 6 0 11 0 0 83 11 18
2014 CO 19 33 20 10 7 8 2 58 19 83
2014 CO-02 18 29 24 11 8 8 2 52 21 62
2014 CO-03 25 33 17 0 8 8 8 70 10 12
2011 CO 23 40 19 6 6 5 1 68 13 124
2011 CO-02 22 40 17 9 6 6 0 66 16 78
2011 CO-03 30 42 18 0 6 3 0 75 6 33
2008 CO 20 37 18 12 6 7 0 62 19 121
2008 CO-02 15 35 22 11 7 10 0 55 20 72
2008 CO-03 23 45 10 13 6 3 0 70 20 31
2008 CO-04 43 36 7 7 0 7 0 85 8 14

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 13 22 22 12 5 16 11 47 23 95
2017 CO-02 9 18 26 15 6 16 9 36 28 66
2017 CO-03 22 17 16 6 6 17 17 59 17 18
2014 CO 8 23 16 17 7 21 7 44 34 83
2014 CO-02 8 18 19 18 6 24 6 37 35 62
2014 CO-03 8 25 8 8 17 17 17 50 38 12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 47 44 3 6 0 0 0 91 6 95
2017 CO-02 37 51 5 8 0 0 0 88 8 66
2017 CO-03 61 33 0 6 0 0 0 94 6 18
2014 CO 41 46 7 5 1 0 0 87 6 83
2014 CO-02 39 45 8 6 2 0 0 84 8 62
2014 CO-03 58 33 8 0 0 0 0 92 0 12
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 40 42 11 5 1 0 0 82 6 95
2017 CO-02 39 40 15 6 0 0 0 79 6 66
2017 CO-03 39 50 0 6 6 0 0 89 11 18
2014 CO 29 51 14 5 1 0 0 80 6 83
2014 CO-02 27 50 16 6 0 0 0 77 6 62
2014 CO-03 33 58 0 0 8 0 0 92 8 12
2011 CO 28 39 19 9 5 0 0 67 14 124
2011 CO-02 29 41 17 8 5 0 0 71 13 78
2011 CO-03 21 36 30 6 6 0 0 58 12 33
2008 CO 19 38 22 11 9 0 1 58 20 121
2008 CO-02 19 35 24 14 8 0 0 54 22 72
2008 CO-03 23 42 19 6 10 0 0 65 16 31
2008 CO-04 7 43 21 7 14 0 7 54 23 14

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 47 32 14 5 2 0 0 79 7 95
2017 CO-02 50 26 17 8 0 0 0 76 8 66
2017 CO-03 45 39 6 0 11 0 0 83 11 18
2014 CO 28 53 13 4 0 1 1 83 4 83
2014 CO-02 27 53 15 3 0 2 0 82 3 62
2014 CO-03 33 42 8 8 0 0 8 82 9 12
2011 CO 32 40 14 6 6 2 0 74 12 124
2011 CO-02 35 42 9 6 5 3 0 79 12 78
2011 CO-03 27 36 24 6 6 0 0 64 12 33
2008 CO 21 41 21 11 5 2 0 63 16 121
2008 CO-02 19 40 24 11 4 1 0 61 15 72
2008 CO-03 26 39 19 6 10 0 0 65 16 31
2008 CO-04 14 43 14 21 0 7 0 62 23 14

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 48 35 12 3 2 0 0 83 5 95
2017 CO-02 50 31 15 5 0 0 0 80 5 66
2017 CO-03 45 44 0 0 11 0 0 89 11 18
2014 CO 30 51 8 10 1 0 0 81 11 83
2014 CO-02 27 55 8 10 0 0 0 82 10 62
2014 CO-03 42 25 8 17 8 0 0 67 25 12
2011 CO 36 42 11 7 3 0 0 78 10 124
2011 CO-02 40 41 10 5 4 0 0 81 9 78
2011 CO-03 33 39 12 15 0 0 0 73 15 33
2008 CO 25 40 21 10 4 0 0 64 14 121
2008 CO-02 25 40 21 11 3 0 0 65 14 72
2008 CO-03 29 35 26 3 6 0 0 65 10 31
2008 CO-04 7 43 21 21 7 0 0 50 29 14

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 86 11 2 0 0 0 0 98 0 95
2017 CO-02 83 14 3 0 0 0 0 97 0 66
2017 CO-03 89 11 0 0 0 0 0 100 0 18
2014 CO 77 18 4 0 0 0 1 96 0 83
2014 CO-02 74 19 5 0 0 0 2 95 0 62
2014 CO-03 92 8 0 0 0 0 0 100 0 12
2011 CO 81 15 3 0 0 0 2 97 0 124
2011 CO-02 82 15 1 0 0 0 1 99 0 78
2011 CO-03 79 9 9 0 0 0 3 91 0 33
2008 CO 86 9 2 0 0 0 3 98 0 121
2008 CO-02 86 11 0 0 0 0 3 100 0 72
2008 CO-03 90 3 3 0 0 0 3 97 0 31
2008 CO-04 86 7 7 0 0 0 0 93 0 14

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 34 30 12 15 5 3 2 67 21 95
2017 CO-02 33 28 14 15 5 4 2 65 21 66
2017 CO-03 39 39 0 11 11 0 0 78 22 18
2014 CO 18 24 17 22 11 6 2 46 35 83
2014 CO-02 18 27 15 23 8 6 3 50 34 62
2014 CO-03 17 8 25 17 25 8 0 27 45 12
2011 CO 15 25 23 20 12 3 2 42 34 124
2011 CO-02 15 19 27 22 10 4 3 37 34 78
2011 CO-03 15 33 12 15 18 3 3 52 35 33

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 47 37 11 4 0 1 0 85 4 95
2017 CO-02 45 38 12 3 0 1 0 85 3 66
2017 CO-03 61 27 0 11 0 0 0 89 11 18

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 45 37 9 2 4 1 1 84 6 95
2017 CO-02 42 37 12 3 3 2 2 81 6 66
2017 CO-03 61 27 0 0 11 0 0 89 11 18

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 45 37 8 8 1 0 0 82 9 94
2017 CO-02 46 34 11 9 0 0 0 80 9 65
2017 CO-03 50 39 0 6 6 0 0 89 11 18
2014 CO 29 49 10 8 4 0 0 78 12 83
2014 CO-02 29 50 11 6 3 0 0 79 10 62
2014 CO-03 25 42 8 17 8 0 0 67 25 12
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 17 50 17 0 4 0 13 76 5 24
2017 CO-03 14 50 22 0 0 0 14 75 0 14
2014 CO 6 47 18 23 0 0 6 56 25 17
2014 CO-03 10 40 20 20 0 0 10 56 22 10

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 22 53 8 3 4 9 0 83 8 95
2017 CO-02 21 49 9 5 3 13 0 81 9 66
2017 CO-03 22 61 6 0 11 0 0 83 11 18
2014 CO 11 51 19 6 5 8 0 67 12 83
2014 CO-02 6 50 19 6 6 11 0 64 15 62
2014 CO-03 25 58 8 8 0 0 0 83 8 12
2011 CO 20 23 25 12 9 11 0 48 24 124
2011 CO-02 18 23 26 12 6 15 0 48 21 78
2011 CO-03 21 21 24 12 15 6 0 45 29 33

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 52 17 6 4 0 0 72 11 94
2017 CO-02 14 53 20 9 5 0 0 66 14 65
2017 CO-03 22 66 6 0 6 0 0 89 6 18
2014 CO 5 44 35 11 6 0 0 48 17 83
2014 CO-02 2 40 39 13 6 0 0 42 19 62
2014 CO-03 25 42 17 8 8 0 0 67 17 12
2011 CO 10 22 24 25 15 5 0 33 42 124
2011 CO-02 9 21 31 23 10 6 0 32 36 78
2011 CO-03 12 24 12 30 18 3 0 38 50 33
2008 CO 7 41 30 13 9 0 0 48 22 121
2008 CO-02 3 35 35 15 13 0 0 38 28 72
2008 CO-03 10 48 23 13 6 0 0 58 19 31
2008 CO-04 21 50 21 7 0 0 0 71 7 14

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 46 32 7 3 3 0 56 11 94
2017 CO-02 5 42 34 11 5 5 0 49 16 65
2017 CO-03 6 61 34 0 0 0 0 66 0 18
2014 CO 5 38 34 17 5 2 0 43 22 83
2014 CO-02 3 34 39 15 6 3 0 38 22 62
2014 CO-03 17 50 17 17 0 0 0 67 17 12
2011 CO 3 19 31 31 14 3 0 23 46 124
2011 CO-02 3 21 33 32 6 5 0 24 41 78
2011 CO-03 3 15 30 27 24 0 0 18 52 33
2008 CO 6 28 29 26 9 2 0 34 36 121
2008 CO-02 7 19 26 35 11 1 0 27 46 72
2008 CO-03 6 29 39 16 6 3 0 37 23 31
2008 CO-04 0 57 29 7 7 0 0 57 14 14

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 16 38 27 7 9 2 0 55 17 95
2017 CO-02 12 37 29 8 12 3 0 50 20 66
2017 CO-03 6 66 22 0 6 0 0 72 6 18
2014 CO 8 35 24 20 8 4 0 45 30 83
2014 CO-02 6 34 26 19 10 5 0 42 31 62
2014 CO-03 17 42 8 25 8 0 0 58 33 12
2011 CO 6 21 27 20 16 9 0 30 40 124
2011 CO-02 5 23 26 24 12 10 0 31 40 78
2011 CO-03 9 15 30 12 24 9 0 27 40 33
2008 CO 6 43 29 10 8 4 0 51 19 121
2008 CO-02 3 39 32 10 11 6 0 44 22 72
2008 CO-03 6 39 29 16 6 3 0 47 23 31
2008 CO-04 14 64 21 0 0 0 0 79 0 14

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 42 27 5 4 2 0 63 10 94
2017 CO-02 15 42 29 8 3 3 0 59 11 65
2017 CO-03 22 50 17 0 11 0 0 72 11 18
2014 CO 6 56 25 10 4 0 0 62 13 83
2014 CO-02 5 53 26 13 3 0 0 58 16 62
2014 CO-03 8 67 17 0 8 0 0 75 8 12
2011 CO 5 23 30 23 15 4 0 29 39 124
2011 CO-02 4 23 33 24 10 5 0 28 36 78
2011 CO-03 6 27 21 24 21 0 0 33 45 33
2008 CO 8 49 21 15 7 0 0 57 21 121
2008 CO-02 11 40 24 18 7 0 0 51 25 72
2008 CO-03 6 58 16 16 3 0 0 65 19 31
2008 CO-04 0 71 14 0 14 0 0 71 14 14
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 29 50 13 4 4 0 0 79 8 95
2017 CO-02 21 50 18 6 5 0 0 71 11 66
2017 CO-03 50 44 0 0 6 0 0 94 6 18
2014 CO 15 53 19 11 2 0 0 68 13 83
2014 CO-02 13 53 21 10 3 0 0 66 13 62
2014 CO-03 17 67 0 17 0 0 0 83 17 12
2011 CO 13 34 23 23 7 0 0 47 30 124
2011 CO-02 12 36 24 21 8 0 0 47 28 78
2011 CO-03 18 30 18 24 9 0 0 48 33 33

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 45 46 7 1 0 0 0 92 1 95
2017 CO-02 39 49 11 2 0 0 0 88 2 66
2017 CO-03 56 44 0 0 0 0 0 100 0 18
2014 CO 36 52 10 1 0 1 0 89 1 83
2014 CO-02 36 48 13 2 0 2 0 85 2 62
2014 CO-03 50 50 0 0 0 0 0 100 0 12
2011 CO 22 50 16 8 3 1 0 72 11 124
2011 CO-02 22 50 18 8 1 1 0 73 9 78
2011 CO-03 21 48 12 12 6 0 0 70 18 33

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 41 38 6 12 2 0 1 80 14 95
2017 CO-02 42 35 5 15 2 0 2 79 17 66
2017 CO-03 34 39 17 6 6 0 0 72 11 18
2014 CO 24 51 7 12 5 1 0 76 17 83
2014 CO-02 23 52 8 10 6 2 0 75 16 62
2014 CO-03 17 50 0 33 0 0 0 67 33 12
2011 CO 27 47 13 6 6 1 0 75 12 124
2011 CO-02 27 47 14 5 5 1 0 75 10 78
2011 CO-03 27 39 15 12 6 0 0 67 18 33
2008 CO 26 45 12 12 4 2 1 72 16 121
2008 CO-02 21 47 11 11 6 3 1 71 17 72
2008 CO-03 19 42 19 19 0 0 0 61 19 31
2008 CO-04 64 29 0 0 7 0 0 93 7 14

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 29 33 22 7 5 1 2 64 13 95
2017 CO-02 30 27 23 10 5 2 3 60 16 66
2017 CO-03 17 45 27 0 11 0 0 61 11 18
2014 CO 19 40 24 11 2 2 1 61 14 83
2014 CO-02 13 42 27 13 2 2 2 57 15 62
2014 CO-03 25 33 25 8 8 0 0 58 17 12
2011 CO 27 41 17 9 3 2 1 70 13 124
2011 CO-02 26 40 18 8 4 4 1 69 12 78
2011 CO-03 21 45 18 12 3 0 0 67 15 33

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 13 27 18 16 13 9 4 46 33 95
2017 CO-02 11 29 14 20 15 9 3 45 39 66
2017 CO-03 17 27 22 6 11 11 6 53 20 18
2014 CO 2 25 15 20 28 10 0 31 53 83
2014 CO-02 3 27 13 19 31 6 0 33 53 62
2014 CO-03 0 17 8 17 33 25 0 22 67 12
2011 CO 8 16 20 23 15 15 2 29 46 124
2011 CO-02 9 14 23 24 10 15 4 29 43 78
2011 CO-03 6 18 18 21 24 12 0 28 52 33

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 70 25 5 0 0 0 0 95 0 95
2017 CO-02 65 29 6 0 0 0 0 94 0 66
2017 CO-03 84 16 0 0 0 0 0 100 0 18
2014 CO 64 26 7 1 0 0 1 91 1 83
2014 CO-02 60 27 10 2 0 0 2 88 2 62
2014 CO-03 67 33 0 0 0 0 0 100 0 12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 64 32 3 1 0 0 0 96 1 95
2017 CO-02 65 29 5 2 0 0 0 94 2 66
2017 CO-03 67 33 0 0 0 0 0 100 0 18
2014 CO 59 28 6 1 1 2 2 91 3 83
2014 CO-02 60 29 5 2 0 2 3 93 2 62
2014 CO-03 42 25 17 0 8 8 0 73 9 12
2011 CO 69 26 2 2 0 1 1 96 2 124
2011 CO-02 71 24 1 1 0 1 1 97 1 78
2011 CO-03 67 24 3 6 0 0 0 91 6 33
2008 CO 72 23 3 2 0 0 1 95 2 120
2008 CO-02 76 21 0 1 0 0 1 99 1 71
2008 CO-03 74 19 6 0 0 0 0 94 0 31
2008 CO-04 50 36 7 7 0 0 0 86 7 14

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 51 23 3 3 0 0 71 6 95
2017 CO-02 15 56 21 5 3 0 0 71 8 66
2017 CO-03 34 39 22 0 6 0 0 72 6 18
2014 CO 10 35 23 29 4 0 0 45 33 83
2014 CO-02 8 34 24 29 5 0 0 42 34 62
2014 CO-03 17 25 17 42 0 0 0 42 42 12
2011 CO 13 44 22 17 4 0 0 57 21 124
2011 CO-02 10 50 23 13 4 0 0 60 17 78
2011 CO-03 21 30 15 27 6 0 0 52 33 33
2008 CO 17 44 24 12 2 0 0 61 15 121
2008 CO-02 17 44 22 14 3 0 0 61 17 72
2008 CO-03 23 39 26 10 3 0 0 61 13 31
2008 CO-04 7 64 21 7 0 0 0 71 7 14

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 12 35 19 23 7 2 2 49 32 95
2017 CO-02 8 35 18 26 9 3 2 45 36 66
2017 CO-03 17 39 27 11 6 0 0 56 17 18
2014 CO 3 25 29 24 14 2 2 29 40 83
2014 CO-02 0 26 24 26 18 3 3 28 47 62
2014 CO-03 8 25 42 17 8 0 0 33 25 12
2011 CO 9 28 22 28 11 1 1 38 40 124
2011 CO-02 8 33 19 24 13 1 1 42 38 78
2011 CO-03 15 18 21 33 12 0 0 33 45 33
2008 CO 9 38 20 23 8 1 1 48 32 121
2008 CO-02 7 35 24 25 10 0 0 42 35 72
2008 CO-03 10 52 16 10 10 0 3 63 20 31
2008 CO-04 21 29 7 36 0 7 0 54 38 14

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 11 33 36 12 8 1 0 44 20 95
2017 CO-02 8 29 36 15 11 2 0 37 26 66
2017 CO-03 17 50 22 6 6 0 0 67 11 18

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 30 51 13 2 2 1 1 83 4 95
2017 CO-02 32 46 14 3 3 2 2 80 6 66
2017 CO-03 34 61 6 0 0 0 0 94 0 18
2014 CO 27 44 23 2 0 4 0 74 3 83
2014 CO-02 26 44 24 2 0 5 0 73 2 62
2014 CO-03 25 58 8 8 0 0 0 83 8 12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 25 57 12 5 1 0 0 82 6 95
2017 CO-02 24 55 14 6 2 0 0 79 8 66
2017 CO-03 34 61 6 0 0 0 0 94 0 18
2014 CO 28 42 20 6 0 4 0 72 6 83
2014 CO-02 26 40 23 8 0 3 0 68 8 62
2014 CO-03 33 58 0 0 0 8 0 100 0 12
2011 CO 21 45 16 7 3 7 0 71 11 124
2011 CO-02 21 46 15 8 1 9 0 73 10 78
2011 CO-03 24 42 18 3 9 3 0 69 13 33

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 39 46 8 5 1 0 0 85 6 95
2017 CO-02 41 42 9 6 2 0 0 83 8 66
2017 CO-03 34 61 6 0 0 0 0 94 0 18
2014 CO 23 58 13 2 4 0 0 81 6 83
2014 CO-02 18 63 14 2 3 0 0 81 5 62
2014 CO-03 42 50 0 0 8 0 0 92 8 12
2011 CO 23 40 21 9 6 2 0 63 16 124
2011 CO-02 24 41 19 12 1 3 0 67 13 78
2011 CO-03 21 33 21 6 18 0 0 55 24 33
2008 CO 17 55 16 7 5 0 0 73 12 121
2008 CO-02 21 50 15 8 6 0 0 71 14 72
2008 CO-03 16 55 19 6 3 0 0 71 10 31
2008 CO-04 7 79 7 0 7 0 0 86 7 14

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 39 37 15 5 3 1 0 77 8 95
2017 CO-02 35 36 18 6 3 2 0 72 9 66
2017 CO-03 45 44 6 0 6 0 0 89 6 18
2014 CO 12 50 23 13 2 0 0 62 16 83
2014 CO-02 8 49 27 13 3 0 0 57 16 62
2014 CO-03 25 58 8 8 0 0 0 83 8 12
2011 CO 13 30 33 15 7 3 0 44 22 122
2011 CO-02 11 34 30 14 5 5 0 47 21 76
2011 CO-03 18 18 39 12 12 0 0 36 24 33

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 36 43 15 5 1 0 0 79 6 95
2017 CO-02 34 42 17 6 2 0 0 76 8 66
2017 CO-03 39 50 11 0 0 0 0 89 0 18
2014 CO 11 54 24 10 1 0 0 65 11 83
2014 CO-02 6 57 24 11 2 0 0 63 13 62
2014 CO-03 33 42 25 0 0 0 0 75 0 12
2011 CO 11 32 28 22 6 1 0 43 28 123
2011 CO-02 12 35 27 19 5 1 0 47 25 77
2011 CO-03 12 24 30 24 9 0 0 36 33 33
2008 CO 11 50 24 12 3 0 0 60 16 121
2008 CO-02 10 42 31 14 4 0 0 51 18 72
2008 CO-03 13 55 13 16 3 0 0 68 19 31
2008 CO-04 14 79 7 0 0 0 0 93 0 14

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 35 30 19 6 4 5 0 69 11 94
2017 CO-02 34 22 24 6 6 8 0 60 13 65
2017 CO-03 28 61 11 0 0 0 0 89 0 18
2014 CO 18 37 22 10 8 5 0 58 19 83
2014 CO-02 18 36 21 8 11 6 0 57 21 62
2014 CO-03 17 50 25 8 0 0 0 67 8 12
2011 CO 14 25 27 18 10 5 2 42 30 123
2011 CO-02 14 22 31 16 9 6 1 39 27 77
2011 CO-03 12 30 21 15 15 3 3 45 32 33
2008 CO 13 37 21 15 5 9 0 55 22 121
2008 CO-02 10 35 26 11 7 11 0 50 20 72
2008 CO-03 13 39 10 26 3 10 0 57 32 31
2008 CO-04 36 29 21 14 0 0 0 64 14 14
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CO 16 63 21 95
2017 CO-02 16 63 20 66
2017 CO-03 17 72 11 18
2014 CO 19 52 29 83
2014 CO-02 18 52 31 62
2014 CO-03 17 75 8 12
2011 CO 23 48 29 124
2011 CO-02 15 54 31 78
2011 CO-03 39 36 24 33

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CO 34 20 20 13 0 13 15
2017 CO-02 37 0 28 18 0 17 11
2014 CO 12 19 37 12 9999 19 16
2014 CO-02 9 9 45 18 9999 18 11
2011 CO 21 14 50 11 9999 4 28
2011 CO-02 25 8 50 17 9999 0 12
2011 CO-03 23 23 46 0 9999 8 13
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CO 16 84 95
2017 CO-02 20 80 66
2014 CO 20 80 82
2014 CO-02 16 84 62

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CO 87 15
2017 CO-02 92 13
2014 CO 87 15
2014 CO-02 80 10

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CO-02 0 13
2014 CO 0 15
2014 CO-02 0 10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13
2014 CO 0 15
2014 CO-02 0 10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13
2014 CO 0 15
2014 CO-02 0 10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13
2014 CO 0 15
2014 CO-02 0 10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13
2014 CO 0 15
2014 CO-02 0 10

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 CO 40 15
2017 CO-02 46 13
2014 CO 60 15
2014 CO-02 60 10

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CO 73 15
2017 CO-02 77 13
2014 CO 60 15
2014 CO-02 60 10

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 CO 47 15
2017 CO-02 46 13

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13
2014 CO 0 15
2014 CO-02 0 10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CO 53 15
2017 CO-02 46 13
2014 CO 33 15

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CO 33 15
2014 CO 43 14

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CO-02 0 13

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13
2014 CO 0 14

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CO 47 15
2017 CO-02 54 13
2014 CO 36 14

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13
2014 CO 0 14

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13
2014 CO 0 14

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CO 33 15
2014 CO 43 14

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CO 40 15
2017 CO-02 38 13
2014 CO 71 14

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13
2014 CO 0 14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CO 67 15
2017 CO-02 69 13
2014 CO 57 14

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CO 0 15
2017 CO-02 0 13

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CO 100 0 15
2017 CO-02 100 0 13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 17 17 6 2 38 12 50 17 95
2017 CO-02 6 17 17 8 3 41 9 45 21 66
2017 CO-03 11 22 11 6 0 39 11 67 11 18
2014 CO 6 11 11 10 6 44 12 39 36 83
2014 CO-02 6 6 13 8 8 45 13 31 38 62
2014 CO-03 0 8 0 17 0 58 17 33 67 12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 50 16 6 2 4 1 74 9 94
2017 CO-02 17 52 18 6 3 3 0 72 9 65
2017 CO-03 22 61 6 6 0 6 0 88 6 18
2014 CO 11 34 19 10 1 24 1 60 15 83
2014 CO-02 8 35 18 10 2 26 2 60 16 62
2014 CO-03 17 25 25 17 0 17 0 50 20 12
2011 CO 20 50 22 3 2 4 0 72 5 123
2011 CO-02 18 53 22 1 1 5 0 74 3 78
2011 CO-03 22 41 22 9 3 3 0 65 13 32
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 11 60 17 8 4 0 0 70 13 95
2017 CO-02 9 65 19 5 3 0 0 74 8 66
2017 CO-03 17 45 16 11 11 0 0 61 22 18
2014 CO 11 60 22 7 0 0 0 71 7 83
2014 CO-02 10 63 21 6 0 0 0 73 6 62
2014 CO-03 17 33 33 17 0 0 0 50 17 12
2011 CO 7 60 23 10 0 0 1 67 10 124
2011 CO-02 5 59 27 9 0 0 0 64 9 78
2011 CO-03 15 55 15 15 0 0 0 70 15 33
2008 CO 8 50 22 13 3 0 3 60 17 121
2008 CO-02 7 47 26 14 6 0 0 54 19 72
2008 CO-03 6 52 23 16 0 0 3 60 17 31
2008 CO-04 21 43 7 7 0 0 21 82 9 14

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 6 21 23 4 2 35 8 49 11 94
2017 CO-02 5 23 25 5 3 35 5 46 13 65
2017 CO-03 6 17 17 6 0 44 11 50 13 18
2014 CO 10 17 27 8 4 28 7 41 18 83
2014 CO-02 10 16 27 10 3 26 8 39 20 62
2014 CO-03 17 8 8 8 8 42 8 50 33 12
2011 CO 5 28 21 15 1 23 8 48 22 124
2011 CO-02 5 24 21 13 1 26 10 46 22 78
2011 CO-03 3 30 21 21 0 21 3 44 28 33

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 37 42 11 3 0 6 1 85 3 95
2017 CO-02 35 46 9 3 0 6 2 87 3 66
2017 CO-03 39 39 6 6 0 11 0 88 6 18
2014 CO 28 48 10 4 2 7 1 83 7 83
2014 CO-02 24 56 8 2 3 6 0 86 5 62
2014 CO-03 42 17 17 8 0 17 0 70 10 12
2011 CO 30 47 10 5 1 7 0 83 6 124
2011 CO-02 31 46 10 3 1 9 0 85 4 78
2011 CO-03 36 45 9 6 0 3 0 84 6 33
2008 CO 15 52 21 5 0 5 2 72 5 121
2008 CO-02 18 46 22 6 0 8 0 70 6 72
2008 CO-03 10 65 23 3 0 0 0 74 3 31
2008 CO-04 14 43 14 7 0 0 21 73 9 14

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 26 43 16 5 1 8 0 76 7 95
2017 CO-02 21 50 13 5 2 10 0 79 7 66
2017 CO-03 34 28 22 11 0 6 0 65 12 18
2014 CO 18 44 17 6 2 10 3 71 10 83
2014 CO-02 15 50 16 5 3 11 0 73 9 62
2014 CO-03 25 25 33 0 0 8 8 60 0 12
2011 CO 21 47 14 6 0 13 0 78 6 124
2011 CO-02 22 47 12 5 0 14 0 81 6 78
2011 CO-03 24 42 18 6 0 9 0 73 7 33
2008 CO 20 48 17 7 2 3 2 72 10 121
2008 CO-02 19 42 25 7 1 6 0 65 9 72
2008 CO-03 16 68 3 10 3 0 0 84 13 31
2008 CO-04 36 21 14 7 0 0 21 73 9 14
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CO 7 93 95
2017 CO-02 9 91 66
2014 CO 10 90 83
2014 CO-02 11 89 62
2014 CO-03 0 100 12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 7 17 15 2 2 46 11 56 10 95
2017 CO-02 6 17 19 2 3 47 8 49 10 66
2017 CO-03 11 11 0 6 0 61 11 80 20 18
2014 CO 7 10 20 4 0 49 10 41 9 83
2014 CO-02 8 8 23 5 0 47 10 37 11 62
2014 CO-03 8 0 0 0 0 75 17 100 0 12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 46 18 3 1 11 1 74 5 92
2017 CO-02 19 47 22 2 2 9 0 73 3 64
2017 CO-03 22 50 11 6 0 11 0 81 6 18
2014 CO 14 33 24 4 0 22 4 62 5 82
2014 CO-02 8 36 25 5 0 21 5 60 6 61
2014 CO-03 33 17 25 0 0 25 0 67 0 12
2011 CO 20 52 15 3 2 8 0 79 5 124
2011 CO-02 19 53 18 1 0 9 0 79 1 78
2011 CO-03 24 48 3 9 6 9 0 80 17 33
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 48 23 10 9 4 1 4 75 14 95
2017 CO-02 45 26 8 12 6 0 3 73 19 66
2017 CO-03 45 22 17 6 0 6 6 75 6 18

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 9 29 39 19 4 0 0 38 23 95
2017 CO-02 11 37 29 19 5 0 0 47 24 66
2017 CO-03 11 6 72 6 6 0 0 17 11 18

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 12 26 37 19 5 1 1 38 25 95
2017 CO-02 14 29 32 20 5 0 1 43 24 66
2017 CO-03 11 11 50 17 11 0 0 22 28 18

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 28 34 13 4 0 1 49 17 95
2017 CO-02 25 30 24 18 3 0 0 55 21 66
2017 CO-03 17 33 45 0 6 0 0 50 6 18

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 42 26 23 4 0 0 4 72 4 95
2017 CO-02 53 23 17 3 0 0 4 79 3 66
2017 CO-03 22 45 22 6 0 0 6 71 6 18

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 38 19 17 6 0 0 58 23 94
2017 CO-02 21 39 17 15 8 0 0 60 23 65
2017 CO-03 16 45 17 17 6 0 0 61 22 18

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 14 39 33 9 4 0 1 53 14 95
2017 CO-02 14 42 29 8 6 0 1 57 14 66
2017 CO-03 22 33 39 6 0 0 0 55 6 18

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 14 30 32 16 8 0 0 44 24 95
2017 CO-02 13 32 30 14 12 0 0 44 26 66
2017 CO-03 28 22 34 17 0 0 0 50 17 18

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 22 39 21 16 2 0 0 61 18 95
2017 CO-02 23 41 20 15 2 0 0 64 17 66
2017 CO-03 28 27 22 17 6 0 0 55 22 18

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 15 36 23 20 5 0 1 51 25 95
2017 CO-02 14 32 26 21 6 0 1 46 28 66
2017 CO-03 17 45 17 22 0 0 0 61 22 18

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 42 30 14 8 6 0 0 71 15 94
2017 CO-02 41 33 8 11 8 0 0 74 18 66
2017 CO-03 34 22 33 6 6 0 0 56 11 18

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 70 8 3 8 2 0 7 85 11 94
2017 CO-02 67 11 5 11 2 0 6 82 13 66
2017 CO-03 78 0 0 6 6 0 11 87 13 18

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 67 16 4 6 2 0 4 87 9 94
2017 CO-02 62 17 6 9 2 0 4 83 11 66
2017 CO-03 78 11 0 0 6 0 6 94 6 18

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 56 16 7 10 4 0 6 77 15 93
2017 CO-02 54 15 8 14 5 0 5 73 19 65
2017 CO-03 61 17 6 0 6 0 11 87 6 18

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 46 11 5 2 2 0 34 86 6 94
2017 CO-02 47 5 3 3 0 0 42 90 5 66
2017 CO-03 39 34 11 0 6 0 11 81 6 18

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 55 24 10 3 1 0 6 85 5 94
2017 CO-02 58 21 8 5 2 0 7 85 7 66
2017 CO-03 50 39 11 0 0 0 0 89 0 18

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 56 17 13 5 3 0 5 77 9 94
2017 CO-02 53 17 14 8 3 0 6 74 11 66
2017 CO-03 61 22 11 0 6 0 0 83 6 18

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 41 36 10 6 3 0 3 80 10 94
2017 CO-02 38 37 9 9 5 0 3 77 14 66
2017 CO-03 50 39 11 0 0 0 0 89 0 18

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 6 32 45 15 2 0 0 38 17 95
2017 CO-02 8 34 39 17 3 0 0 41 20 66
2017 CO-03 6 27 56 11 0 0 0 33 11 18

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 2 21 36 27 14 0 0 41 23 95
2017 CO-02 3 24 35 24 14 0 0 38 27 66
2017 CO-03 0 11 45 28 16 0 0 44 11 18

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 12 56 24 4 1 2 1 70 5 95
2017 CO-02 8 56 24 6 2 3 2 67 8 66
2017 CO-03 17 61 22 0 0 0 0 78 0 18

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 14 56 13 11 4 2 0 72 15 94
2017 CO-02 12 50 17 12 6 3 0 64 19 66
2017 CO-03 17 78 0 6 0 0 0 94 6 18
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CO 9 91 95
2017 CO-02 11 89 66
2014 CO 10 90 83
2014 CO-02 11 89 62
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 50 21 12 9 3 4 0 53 47 95
2017 CO-02 50 21 14 9 3 3 0 51 49 66
2017 CO-03 34 34 6 16 6 6 0 36 64 18

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 18 43
2017 CO-02 16 31
2017 CO-03 27 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 37 43
2017 CO-02 35 31
2017 CO-03 36 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 22 43
2017 CO-02 24 31
2017 CO-03 18 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CO 35 43
2017 CO-02 30 31
2017 CO-03 54 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CO 12 43
2017 CO-02 16 31
2017 CO-03 0 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CO 45 43
2017 CO-02 46 31
2017 CO-03 37 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CO 12 65 9 12 0 2 43
2017 CO-02 10 64 6 17 0 3 31
2017 CO-03 18 63 18 0 0 0 11

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 25 37 9 14 10 0 5 65 25 43
2017 CO-02 19 41 10 13 14 0 3 62 28 31
2017 CO-03 37 27 9 18 0 0 9 70 20 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 5 16 2 12 19 2 44 39 57 43
2017 CO-02 6 16 0 16 23 3 35 36 64 31
2017 CO-03 0 18 8 0 0 0 73 69 0 11
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