2017 Public Service Employee Survey Results for Canada Economic Development for Québec Regions by Question 102. What is your current employee status?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 37 47 8 6 2 0 0 84 8 247
2017 Term 43 45 8 3 0 0 0 89 3 24
2014 Indeterminate (permanent) 33 47 7 9 4 0 0 80 12 218
2014 Term 34 41 15 10 0 0 0 75 10 19
2014 Student 64 18 0 18 0 0 0 82 18 11
2011 Indeterminate (permanent) 55 39 4 3 0 0 0 93 3 297
2011 Term 64 31 0 6 0 0 0 94 6 33
2008 Indeterminate (permanent) 64 29 4 3 1 0 0 92 4 303
2008 Term 81 13 0 6 0 0 0 94 6 32

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 72 26 1 2 0 0 0 98 2 247
2017 Term 80 20 0 0 0 0 0 100 0 24
2014 Indeterminate (permanent) 69 28 2 1 0 0 0 97 1 218
2014 Term 59 36 0 5 0 0 0 95 5 19
2014 Student 73 27 0 0 0 0 0 100 0 11
2011 Indeterminate (permanent) 77 20 2 1 0 0 0 97 1 297
2011 Term 79 18 0 3 0 0 0 97 3 32
2008 Indeterminate (permanent) 80 16 2 1 1 0 0 97 2 303
2008 Term 87 13 0 0 0 0 0 100 0 31

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 55 36 3 5 0 0 0 91 5 247
2017 Term 70 20 10 0 0 0 0 90 0 24
2014 Indeterminate (permanent) 66 28 4 2 0 0 0 94 2 218
2014 Term 69 26 5 0 0 0 0 95 0 19
2014 Student 64 27 0 0 9 0 0 91 9 11
2011 Indeterminate (permanent) 69 23 4 4 0 0 0 93 4 296
2011 Term 73 15 3 6 3 0 0 88 9 33
2008 Indeterminate (permanent) 73 20 3 2 1 0 0 94 4 304
2008 Term 84 13 0 0 0 0 3 100 0 32

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 41 32 10 11 5 0 0 74 17 247
2017 Term 43 33 12 6 6 0 0 76 12 24
2014 Indeterminate (permanent) 42 38 6 8 6 0 0 80 14 218
2014 Term 44 41 15 0 0 0 0 85 0 19
2014 Student 82 9 0 9 0 0 0 91 9 11
2011 Indeterminate (permanent) 41 34 10 11 3 0 0 76 14 296
2011 Term 49 27 6 12 6 0 0 76 18 33

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 27 51 12 6 4 0 0 78 9 247
2017 Term 29 32 13 22 4 0 0 61 26 24
2014 Indeterminate (permanent) 33 43 15 7 1 0 0 77 8 218
2014 Term 29 45 5 21 0 0 0 74 21 19
2014 Student 27 27 27 18 0 0 0 55 18 11
2011 Indeterminate (permanent) 27 47 16 8 1 0 0 75 9 298
2011 Term 27 55 10 3 3 3 0 84 6 33
2008 Indeterminate (permanent) 35 47 13 3 2 0 0 82 5 304
2008 Term 34 50 13 3 0 0 0 84 3 32

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 37 43 13 4 3 0 0 80 7 246
2017 Term 38 52 4 0 6 0 0 90 6 24
2014 Indeterminate (permanent) 29 50 13 6 2 0 0 79 8 218
2014 Term 41 54 5 0 0 0 0 95 0 19
2014 Student 9 55 18 18 0 0 0 64 18 11
2011 Indeterminate (permanent) 35 45 12 6 2 0 1 80 8 296
2011 Term 36 37 18 6 3 0 0 73 9 33
2008 Indeterminate (permanent) 36 46 13 4 1 0 0 82 5 304
2008 Term 38 38 22 3 0 0 0 75 3 32

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 41 43 9 6 2 0 0 83 8 246
2017 Term 48 39 3 4 6 0 0 87 10 24
2014 Indeterminate (permanent) 36 47 10 6 2 0 0 83 7 217
2014 Term 41 45 10 0 4 0 0 85 4 19
2014 Student 9 27 18 18 18 9 0 40 40 11
2011 Indeterminate (permanent) 38 42 9 7 2 0 0 81 10 298
2011 Term 32 44 12 12 0 0 0 76 12 33
2008 Indeterminate (permanent) 38 50 5 6 0 0 0 88 7 304
2008 Term 34 44 13 3 3 0 3 81 6 32

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 46 44 4 5 1 0 0 90 6 243
2017 Term 46 34 8 12 0 0 0 80 12 24
2014 Indeterminate (permanent) 45 37 12 5 0 0 0 83 5 217
2014 Term 45 55 0 0 0 0 0 100 0 19
2014 Student 55 27 18 0 0 0 0 82 0 11

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 39 16 10 4 0 1 69 14 246
2017 Term 42 38 14 6 0 0 0 80 6 24
2014 Indeterminate (permanent) 26 39 19 10 3 1 2 66 14 218
2014 Term 40 35 15 10 0 0 0 75 10 19
2014 Student 27 64 0 0 0 0 9 100 0 11
2011 Indeterminate (permanent) 29 42 15 8 3 0 3 74 11 297
2011 Term 27 45 16 3 3 0 7 77 6 33

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 37 32 9 9 4 0 8 75 15 246
2017 Term 38 23 6 8 4 6 15 77 15 24
2014 Indeterminate (permanent) 33 34 11 9 6 1 6 73 15 218
2014 Term 25 56 15 0 0 0 5 84 0 19
2014 Student 9 27 9 0 0 0 55 80 0 11
2011 Indeterminate (permanent) 41 30 14 6 5 1 4 74 11 297
2011 Term 61 21 6 0 6 0 6 87 6 33
2008 Indeterminate (permanent) 41 25 7 13 7 1 5 71 22 304
2008 Term 41 31 9 3 6 0 9 79 10 32

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 42 15 8 1 0 0 76 9 247
2017 Term 46 43 7 4 0 0 0 88 4 24
2014 Indeterminate (permanent) 22 55 13 6 4 0 0 78 9 218
2014 Term 35 55 5 4 0 0 0 90 4 19
2014 Student 9 36 36 9 9 0 0 45 18 11
2011 Indeterminate (permanent) 25 48 15 8 4 0 0 73 12 295
2011 Term 38 37 13 9 3 0 0 75 12 33
2008 Indeterminate (permanent) 27 54 12 6 1 0 0 81 7 303
2008 Term 41 31 28 0 0 0 0 72 0 32

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 21 40 18 14 7 0 0 61 21 247
2017 Term 37 28 13 18 4 0 0 65 22 24
2014 Indeterminate (permanent) 19 39 23 10 9 0 0 58 19 218
2014 Term 32 31 21 15 0 0 0 63 15 18
2014 Student 27 45 0 27 0 0 0 73 27 11
2011 Indeterminate (permanent) 17 45 21 14 3 0 0 62 17 298
2011 Term 30 48 9 9 3 0 0 79 12 33

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 26 45 15 11 3 0 0 71 14 247
2017 Term 32 23 20 20 4 0 0 55 24 24

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 34 47 13 3 3 0 0 81 6 246
2017 Term 42 29 21 4 4 0 0 71 8 24
2014 Indeterminate (permanent) 31 49 13 4 3 0 0 81 6 217
2014 Term 64 25 11 0 0 0 0 89 0 18
2014 Student 27 27 18 18 9 0 0 55 27 11
2011 Indeterminate (permanent) 25 49 15 8 3 0 0 74 11 298
2011 Term 24 49 18 6 3 0 0 73 9 33
2008 Indeterminate (permanent) 34 47 13 5 1 1 0 81 7 304
2008 Term 41 38 22 0 0 0 0 78 0 32

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 26 39 15 15 6 0 0 65 20 247
2017 Term 37 29 18 12 4 0 0 66 16 24

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 41 45 10 3 0 0 0 86 4 244
2017 Term 58 28 3 4 6 0 0 87 10 24
2014 Indeterminate (permanent) 43 44 8 2 2 0 0 87 5 218
2014 Term 71 24 5 0 0 0 0 95 0 19
2014 Student 18 27 36 9 9 0 0 45 18 11
2011 Indeterminate (permanent) 36 47 11 4 1 0 0 84 5 297
2011 Term 60 32 9 0 0 0 0 91 0 33

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 23 39 18 15 5 0 0 61 20 244
2017 Term 30 34 22 10 4 0 0 64 14 24
2014 Indeterminate (permanent) 18 46 17 12 7 0 0 64 19 218
2014 Term 26 27 42 5 0 0 0 53 5 18
2014 Student 9 55 0 27 9 0 0 64 36 11
2011 Indeterminate (permanent) 20 44 18 13 4 0 0 65 17 295
2011 Term 33 34 9 9 12 3 0 69 21 33

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 25 39 19 12 6 0 0 64 18 244
2017 Term 30 59 7 0 4 0 0 88 4 24
2014 Indeterminate (permanent) 23 37 17 17 6 0 0 60 23 218
2014 Term 35 31 20 15 0 0 0 65 15 19
2014 Student 9 36 36 9 9 0 0 45 18 11

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 23 46 19 9 2 0 0 70 12 243
2017 Term 32 43 17 4 4 0 0 75 8 24
2014 Indeterminate (permanent) 22 43 23 8 4 0 0 65 12 218
2014 Term 46 29 20 5 0 0 0 75 5 19
2014 Student 27 45 0 0 9 0 18 89 11 11
2011 Indeterminate (permanent) 24 54 14 6 2 0 0 78 8 296
2011 Term 30 54 10 3 3 0 0 84 6 33

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 36 40 17 6 1 0 0 75 7 243
2017 Term 53 25 16 6 0 0 0 78 6 24
2014 Indeterminate (permanent) 27 56 9 6 2 0 0 83 8 217
2014 Term 50 40 5 4 0 0 0 90 4 19
2014 Student 9 64 9 9 9 0 0 73 18 11
2011 Indeterminate (permanent) 29 52 10 6 3 0 0 81 9 296
2011 Term 42 45 3 6 3 0 0 88 9 33
2008 Indeterminate (permanent) 35 52 10 3 0 0 0 87 3 304
2008 Term 34 47 19 0 0 0 0 81 0 32

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 32 40 16 9 4 0 0 71 12 247
2017 Term 59 33 0 4 4 0 0 92 8 24
2014 Indeterminate (permanent) 30 39 19 8 4 0 0 69 12 218
2014 Term 61 24 10 5 0 0 0 85 5 19
2014 Student 64 18 18 0 0 0 0 82 0 11
2011 Indeterminate (permanent) 29 42 17 8 4 1 0 72 12 296
2011 Term 39 44 6 10 0 0 0 83 10 33
2008 Indeterminate (permanent) 27 40 16 12 5 0 0 67 17 303
2008 Term 38 41 9 9 3 0 0 78 13 32

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 7 34 44 10 4 0 1 14 42 247
2017 Term 0 22 34 21 19 4 0 42 22 24
2014 Indeterminate (permanent) 12 36 36 14 2 0 0 16 48 218
2014 Term 15 35 36 5 10 0 0 15 50 19
2014 Student 9 9 27 36 9 9 0 50 20 11
2011 Indeterminate (permanent) 19 39 32 5 4 1 0 9 59 297
2011 Term 10 45 20 15 10 0 0 25 55 33
2008 Indeterminate (permanent) 21 38 32 5 2 0 0 8 60 294
2008 Term 6 32 42 13 3 0 3 17 40 31

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 8 24 34 23 9 1 2 33 33 246
2017 Term 4 12 10 42 25 7 0 73 17 24
2014 Indeterminate (permanent) 9 30 39 15 5 0 1 21 40 217
2014 Term 24 19 26 15 14 0 0 30 44 19
2014 Student 18 9 27 9 18 18 0 33 33 11
2011 Indeterminate (permanent) 15 29 35 14 4 1 1 19 45 297
2011 Term 9 42 20 18 10 0 0 28 51 33
2008 Indeterminate (permanent) 14 30 36 14 4 1 2 18 45 302
2008 Term 3 28 19 34 9 3 3 47 33 32

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 35 31 26 5 2 0 1 7 67 247
2017 Term 21 25 20 17 15 4 0 33 47 24
2014 Indeterminate (permanent) 36 32 20 8 2 0 1 10 70 218
2014 Term 35 16 30 14 5 0 0 19 51 19
2014 Student 36 36 9 0 0 9 9 0 89 11
2011 Indeterminate (permanent) 47 26 16 8 3 0 1 10 73 297
2011 Term 30 40 13 9 9 0 0 18 70 33
2008 Indeterminate (permanent) 34 27 24 8 5 1 2 13 63 304
2008 Term 28 25 16 9 9 3 9 21 61 32

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 30 37 15 3 0 1 18 44 247
2017 Term 3 29 24 33 7 4 0 42 33 24
2014 Indeterminate (permanent) 10 28 40 19 4 0 0 23 37 218
2014 Term 5 15 46 29 5 0 0 34 19 19
2014 Student 0 9 36 27 9 18 0 44 11 11
2011 Indeterminate (permanent) 29 30 29 6 4 1 1 10 60 297
2011 Term 30 20 22 12 12 0 3 25 52 33
2008 Indeterminate (permanent) 19 35 32 11 3 0 1 14 54 303
2008 Term 9 25 31 13 13 6 3 28 38 32

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 22 28 32 13 4 0 1 17 51 244
2017 Term 4 17 8 32 24 4 11 66 25 24
2014 Indeterminate (permanent) 29 34 27 4 4 0 1 8 64 218
2014 Term 20 30 20 10 20 0 0 29 50 19
2014 Student 9 9 36 27 9 9 0 40 20 11
2011 Indeterminate (permanent) 17 29 34 13 3 1 2 17 47 298
2011 Term 19 36 9 22 12 0 3 34 57 33
2008 Indeterminate (permanent) 12 27 28 24 5 1 4 30 41 304
2008 Term 0 25 34 16 13 9 3 32 29 32

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 22 21 29 13 1 4 44 35 247
2017 Term 12 26 19 10 21 11 0 36 43 24
2014 Indeterminate (permanent) 10 25 29 19 13 1 3 33 36 217
2014 Term 19 26 40 5 5 5 0 10 47 19
2014 Student 20 30 0 20 10 20 0 38 63 10
2011 Indeterminate (permanent) 7 23 34 21 10 3 2 32 32 298
2011 Term 12 34 18 11 21 3 0 34 47 33
2008 Indeterminate (permanent) 6 19 26 28 15 4 2 45 26 302
2008 Term 3 10 29 19 23 6 10 50 15 31

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 32 35 9 3 2 2 13 51 247
2017 Term 4 11 45 10 21 8 0 34 16 23
2014 Indeterminate (permanent) 20 32 36 9 2 0 0 11 53 218
2014 Term 5 34 41 15 0 0 5 16 41 19
2014 Student 27 9 9 18 0 36 0 29 57 11
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 77 20 2 1 0 0 0 97 2 247
2017 Term 74 16 6 4 0 0 0 90 4 24
2014 Indeterminate (permanent) 80 17 2 2 0 0 0 96 2 218
2014 Term 86 9 5 0 0 0 0 95 0 19
2014 Student 64 18 0 0 9 0 9 90 10 11
2011 Indeterminate (permanent) 74 22 2 1 0 0 1 97 1 297
2011 Term 76 12 0 12 0 0 0 88 12 33
2008 Indeterminate (permanent) 77 15 2 2 1 0 3 95 3 304
2008 Term 78 16 0 0 0 0 6 100 0 32

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 29 31 15 11 8 4 3 64 20 247
2017 Term 42 23 19 4 4 4 3 70 9 24
2014 Indeterminate (permanent) 26 32 19 8 8 4 5 63 17 218
2014 Term 45 26 10 4 0 10 5 83 5 19
2014 Student 36 9 0 18 9 0 27 63 38 11

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 46 33 10 6 4 0 0 79 11 247
2017 Term 50 32 4 10 0 4 0 86 11 24
2014 Indeterminate (permanent) 46 36 10 5 3 0 0 82 8 218
2014 Term 60 26 14 0 0 0 0 86 0 19
2014 Student 45 18 18 9 0 9 0 70 10 11

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 37 42 13 5 2 0 0 80 7 247
2017 Term 42 50 0 4 4 0 0 92 8 24
2014 Indeterminate (permanent) 35 47 9 6 2 0 1 83 8 218
2014 Term 35 50 10 4 0 0 0 85 4 19
2014 Student 27 45 9 18 0 0 0 73 18 11
2011 Indeterminate (permanent) 32 50 11 4 2 1 1 83 6 298
2011 Term 46 38 6 10 0 0 0 84 10 32
2008 Indeterminate (permanent) 31 51 9 7 1 1 0 83 8 303
2008 Term 31 47 13 6 0 3 0 81 6 32

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 27 30 16 10 10 6 1 61 21 247
2017 Term 27 28 10 16 4 15 0 65 23 24
2014 Indeterminate (permanent) 28 31 16 9 6 8 2 65 17 218
2014 Term 40 25 21 10 4 0 0 66 14 19
2014 Student 9 18 18 18 9 18 9 38 38 11
2011 Indeterminate (permanent) 27 39 17 8 4 4 0 69 13 298
2011 Term 24 33 13 12 15 3 0 59 28 33
2008 Indeterminate (permanent) 28 34 16 11 4 6 1 66 17 303
2008 Term 22 47 13 6 3 6 3 76 10 32

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 23 20 12 8 16 7 47 27 247
2017 Term 11 14 29 4 4 35 3 41 13 24
2014 Indeterminate (permanent) 10 29 19 15 7 14 5 48 28 218
2014 Term 10 21 15 25 0 24 5 44 35 19
2014 Student 9 18 18 0 18 27 9 43 29 11

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 44 42 8 6 0 0 0 85 6 247
2017 Term 55 37 3 0 4 0 0 93 4 24
2014 Indeterminate (permanent) 40 47 7 4 1 0 0 87 5 218
2014 Term 60 30 5 5 0 0 0 90 5 19
2014 Student 45 45 9 0 0 0 0 91 0 11
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 42 13 7 5 0 0 75 12 247
2017 Term 43 27 21 4 4 0 0 71 8 24
2014 Indeterminate (permanent) 33 47 13 4 3 0 0 81 7 218
2014 Term 26 64 5 5 0 0 0 90 5 19
2014 Student 36 27 9 9 9 0 9 70 20 11
2011 Indeterminate (permanent) 33 41 17 6 2 0 1 75 9 298
2011 Term 41 36 10 3 6 0 4 80 10 33
2008 Indeterminate (permanent) 28 38 17 8 8 0 0 67 16 304
2008 Term 19 47 22 9 0 3 0 68 10 32

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 39 35 15 6 4 2 0 75 10 247
2017 Term 50 18 14 10 4 4 0 71 15 24
2014 Indeterminate (permanent) 37 42 13 4 2 1 0 81 6 218
2014 Term 42 53 0 5 0 0 0 95 5 18
2014 Student 55 27 9 9 0 0 0 82 9 11
2011 Indeterminate (permanent) 40 37 12 5 3 2 0 79 9 298
2011 Term 36 45 10 3 0 3 4 87 3 33
2008 Indeterminate (permanent) 32 39 15 8 4 1 0 72 13 304
2008 Term 38 47 6 3 0 6 0 90 3 32

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 39 39 11 8 3 0 0 78 11 247
2017 Term 54 19 18 6 4 0 0 72 10 24
2014 Indeterminate (permanent) 37 45 9 7 2 0 0 81 9 218
2014 Term 35 54 10 0 0 0 0 90 0 19
2014 Student 36 45 0 18 0 0 0 82 18 11
2011 Indeterminate (permanent) 37 42 12 7 2 0 0 79 8 298
2011 Term 36 38 6 10 3 3 4 80 14 33
2008 Indeterminate (permanent) 31 39 15 10 4 0 0 71 14 304
2008 Term 34 47 16 3 0 0 0 81 3 32

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 82 16 1 1 0 0 0 98 1 247
2017 Term 86 4 0 10 0 0 0 90 10 24
2014 Indeterminate (permanent) 79 18 2 0 0 0 0 98 0 218
2014 Term 81 19 0 0 0 0 0 100 0 19
2014 Student 82 18 0 0 0 0 0 100 0 11
2011 Indeterminate (permanent) 81 15 2 0 0 0 2 98 0 298
2011 Term 81 9 0 6 0 0 4 94 6 33
2008 Indeterminate (permanent) 87 7 1 1 0 0 4 98 1 304
2008 Term 81 16 0 0 0 0 3 100 0 32

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 37 38 8 8 5 2 2 78 14 247
2017 Term 51 30 6 13 0 0 0 81 13 24
2014 Indeterminate (permanent) 34 32 12 10 5 3 4 71 17 218
2014 Term 58 16 21 5 0 0 0 74 5 19
2014 Student 45 36 0 0 0 0 18 100 0 11
2011 Indeterminate (permanent) 23 30 16 16 7 2 5 57 25 297
2011 Term 33 27 3 12 15 3 7 67 30 33

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 44 34 12 7 3 0 0 79 9 247
2017 Term 56 17 10 14 4 0 0 72 18 24

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 44 29 12 6 7 1 0 75 13 247
2017 Term 50 32 6 8 4 0 0 82 12 24

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 41 31 15 8 5 0 0 72 13 246
2017 Term 56 22 14 0 8 0 0 78 8 24
2014 Indeterminate (permanent) 42 42 6 7 4 0 0 84 10 218
2014 Term 66 24 10 0 0 0 0 90 0 19
2014 Student 55 18 9 18 0 0 0 73 18 11
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 43 15 5 3 3 12 73 9 83
2014 Indeterminate (permanent) 17 54 15 8 0 3 4 76 8 53

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 21 42 20 7 5 5 0 66 13 247
2017 Term 31 30 4 18 0 17 0 74 22 24
2014 Indeterminate (permanent) 17 48 17 8 4 6 0 69 13 217
2014 Term 30 56 5 0 4 5 0 90 5 19
2014 Student 18 64 0 0 0 18 0 100 0 11
2011 Indeterminate (permanent) 17 29 25 14 7 8 0 50 23 298
2011 Term 27 34 10 7 12 9 0 68 21 32

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 42 23 9 5 2 0 61 15 246
2017 Term 34 37 11 14 4 0 0 71 18 24
2014 Indeterminate (permanent) 14 41 26 11 7 1 0 55 18 218
2014 Term 35 35 26 0 4 0 0 70 4 19
2014 Student 18 18 27 27 0 9 0 40 30 11
2011 Indeterminate (permanent) 10 27 27 22 12 3 0 37 35 297
2011 Term 15 31 16 12 18 9 0 50 33 33
2008 Indeterminate (permanent) 13 43 24 12 7 2 0 57 19 304
2008 Term 22 47 22 6 3 0 0 69 9 32

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 36 30 15 4 5 0 49 20 245
2017 Term 21 40 11 10 4 13 0 71 16 24
2014 Indeterminate (permanent) 9 39 28 16 4 4 0 50 21 217
2014 Term 15 31 50 0 0 5 0 48 0 19
2014 Student 9 9 36 27 0 18 0 22 33 11
2011 Indeterminate (permanent) 5 27 31 24 10 4 0 33 35 297
2011 Term 6 21 28 21 15 10 0 29 40 33
2008 Indeterminate (permanent) 8 39 28 17 5 3 0 48 23 304
2008 Term 16 56 9 16 0 3 0 74 16 32

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 16 37 24 12 7 5 0 56 20 247
2017 Term 39 35 11 6 4 4 0 78 11 24
2014 Indeterminate (permanent) 13 40 22 14 5 5 0 56 20 218
2014 Term 29 25 36 10 0 0 0 55 10 19
2014 Student 9 18 27 27 9 9 0 30 40 11
2011 Indeterminate (permanent) 8 28 26 17 13 7 0 39 32 298
2011 Term 6 30 22 24 9 10 0 39 36 33
2008 Indeterminate (permanent) 12 43 27 9 6 4 0 57 15 304
2008 Term 22 38 16 9 6 9 0 66 17 32

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 19 42 26 9 3 2 0 62 12 247
2017 Term 25 40 16 4 10 4 0 68 15 23
2014 Indeterminate (permanent) 12 52 20 12 3 1 0 65 15 218
2014 Term 10 65 16 10 0 0 0 74 10 19
2014 Student 18 27 36 18 0 0 0 45 18 11
2011 Indeterminate (permanent) 7 26 28 25 13 2 0 34 38 297
2011 Term 3 33 19 25 18 3 0 37 43 33
2008 Indeterminate (permanent) 13 46 22 15 4 0 0 59 20 303
2008 Term 28 38 16 19 0 0 0 66 19 32
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 25 52 14 6 2 0 0 77 9 247
2017 Term 41 45 10 0 4 0 0 86 4 24
2014 Indeterminate (permanent) 24 54 14 7 1 0 0 78 8 218
2014 Term 45 55 0 0 0 0 0 100 0 19
2014 Student 18 36 36 0 0 9 0 60 0 11
2011 Indeterminate (permanent) 14 42 21 17 5 0 0 57 22 298
2011 Term 20 45 10 16 9 0 0 65 24 33

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 37 50 7 3 1 2 0 89 4 247
2017 Term 31 53 15 0 0 0 0 85 0 24
2014 Indeterminate (permanent) 30 56 10 1 0 1 0 88 1 218
2014 Term 51 39 5 4 0 0 0 90 4 19
2014 Student 9 45 18 18 0 9 0 60 20 11
2011 Indeterminate (permanent) 22 52 15 6 2 2 0 76 9 298
2011 Term 27 36 26 9 3 0 0 63 12 33

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 40 12 12 1 1 0 74 14 247
2017 Term 38 37 8 13 0 3 0 78 14 24
2014 Indeterminate (permanent) 28 45 10 10 5 2 0 75 15 218
2014 Term 45 41 10 0 4 0 0 85 4 19
2014 Student 18 27 18 18 9 9 0 50 30 11
2011 Indeterminate (permanent) 30 48 10 5 4 3 0 81 9 297
2011 Term 43 37 3 9 6 3 0 82 15 33
2008 Indeterminate (permanent) 31 42 10 11 4 2 0 75 15 304
2008 Term 25 47 22 3 0 3 0 74 3 32

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 23 39 17 12 3 4 1 66 16 246
2017 Term 17 40 22 4 10 0 7 62 15 24
2014 Indeterminate (permanent) 18 44 22 10 3 3 0 64 14 217
2014 Term 10 46 31 9 0 5 0 58 10 19
2014 Student 9 36 18 9 18 9 0 50 30 11
2011 Indeterminate (permanent) 26 48 14 7 1 3 1 76 9 298
2011 Term 24 44 20 0 3 6 3 75 3 33

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 10 24 25 14 13 8 6 39 32 247
2017 Term 21 25 18 8 10 18 0 56 22 24
2014 Indeterminate (permanent) 7 26 19 19 15 12 2 39 40 218
2014 Term 16 21 10 10 10 25 10 56 29 19
2014 Student 9 27 0 9 9 36 9 67 33 11
2011 Indeterminate (permanent) 7 18 23 22 10 15 4 32 40 298
2011 Term 23 22 21 3 12 12 7 56 18 33

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 65 29 3 2 1 0 0 94 3 247
2017 Term 70 30 0 0 0 0 0 100 0 24
2014 Indeterminate (permanent) 64 28 5 2 0 0 1 93 2 218
2014 Term 62 24 10 5 0 0 0 85 5 19
2014 Student 64 18 9 0 9 0 0 82 9 11

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 64 29 3 3 0 1 0 94 3 247
2017 Term 66 24 6 0 0 4 0 94 0 24
2014 Indeterminate (permanent) 63 26 5 2 1 2 1 92 3 218
2014 Term 46 25 10 5 5 0 10 78 11 19
2014 Student 55 9 0 0 9 0 27 88 13 11
2011 Indeterminate (permanent) 64 30 2 2 1 1 1 96 2 298
2011 Term 73 21 3 3 0 0 0 94 3 33
2008 Indeterminate (permanent) 73 21 3 2 0 1 0 95 2 301
2008 Term 78 19 0 0 0 0 3 100 0 32

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 26 44 20 7 3 0 0 70 10 247
2017 Term 29 50 7 9 4 0 0 79 14 24
2014 Indeterminate (permanent) 26 40 16 15 2 1 0 67 17 218
2014 Term 35 34 21 5 0 0 5 73 5 19
2014 Student 27 9 18 9 0 27 9 57 14 11
2011 Indeterminate (permanent) 18 46 22 11 2 1 0 64 13 297
2011 Term 27 49 21 3 0 0 0 76 3 33
2008 Indeterminate (permanent) 26 44 18 9 2 0 0 71 11 302
2008 Term 25 53 13 9 0 0 0 78 9 32

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 29 19 21 15 3 3 42 38 247
2017 Term 21 30 0 34 7 8 0 55 45 24
2014 Indeterminate (permanent) 9 24 26 24 12 2 2 35 38 218
2014 Term 5 20 36 24 4 5 5 28 32 19
2014 Student 18 0 0 18 45 0 18 22 78 11
2011 Indeterminate (permanent) 8 24 24 27 12 2 2 33 42 298
2011 Term 13 29 12 15 18 9 3 48 38 33
2008 Indeterminate (permanent) 10 34 18 24 11 1 2 45 36 303
2008 Term 6 47 16 13 9 6 3 59 24 32

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 15 37 28 11 6 2 0 54 17 247
2017 Term 23 44 16 7 0 10 0 74 8 24

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 49 14 4 2 2 0 80 6 247
2017 Term 50 27 17 0 0 6 0 82 0 23
2014 Indeterminate (permanent) 32 48 13 3 0 2 0 82 4 218
2014 Term 41 39 10 0 0 5 5 89 0 19
2014 Student 36 45 0 9 9 0 0 82 18 11

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 27 55 9 6 1 1 0 84 7 246
2017 Term 32 58 10 0 0 0 0 90 0 24
2014 Indeterminate (permanent) 26 52 13 5 1 3 0 81 6 218
2014 Term 45 34 21 0 0 0 0 79 0 19
2014 Student 36 36 9 0 0 18 0 89 0 11
2011 Indeterminate (permanent) 21 48 18 7 3 3 0 71 10 298
2011 Term 33 43 10 12 0 3 0 78 12 33

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 34 48 11 5 2 0 0 82 7 246
2017 Term 50 38 8 0 4 0 0 88 4 24
2014 Indeterminate (permanent) 31 55 9 3 3 0 0 85 6 218
2014 Term 49 46 5 0 0 0 0 95 0 19
2014 Student 36 55 0 9 0 0 0 91 9 11
2011 Indeterminate (permanent) 22 47 18 8 4 1 0 70 12 298
2011 Term 29 43 13 9 6 0 0 73 15 33
2008 Indeterminate (permanent) 25 56 11 6 3 0 0 81 9 304
2008 Term 44 44 9 3 0 0 0 88 3 32

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 35 20 10 4 1 0 65 14 247
2017 Term 43 31 16 6 4 0 0 74 10 24
2014 Indeterminate (permanent) 19 52 18 7 3 0 0 71 10 218
2014 Term 35 35 26 4 0 0 0 70 4 19
2014 Student 27 45 9 9 9 0 0 73 18 11
2011 Indeterminate (permanent) 14 39 27 12 5 3 0 54 18 296
2011 Term 24 36 22 15 3 0 0 61 18 33

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 29 37 22 8 3 0 0 67 11 247
2017 Term 47 35 14 0 4 0 0 82 4 24
2014 Indeterminate (permanent) 19 54 17 7 3 0 0 73 9 218
2014 Term 35 45 16 4 0 0 0 80 4 19
2014 Student 18 55 18 0 9 0 0 73 9 11
2011 Indeterminate (permanent) 13 41 24 16 5 2 0 55 21 296
2011 Term 21 42 19 12 6 0 0 63 18 33
2008 Indeterminate (permanent) 23 47 19 8 3 0 0 70 11 304
2008 Term 25 53 9 13 0 0 0 78 13 32

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 28 25 21 12 7 8 0 57 20 246
2017 Term 39 28 17 7 4 4 0 70 12 24
2014 Indeterminate (permanent) 20 38 19 10 7 6 0 62 18 218
2014 Term 45 30 15 4 5 0 0 75 10 19
2014 Student 36 9 27 9 9 9 0 50 20 11
2011 Indeterminate (permanent) 19 27 23 17 7 6 1 49 26 297
2011 Term 16 36 9 24 6 10 0 57 33 33
2008 Indeterminate (permanent) 24 34 19 12 5 7 0 62 17 304
2008 Term 28 31 25 9 0 6 0 63 10 32
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Indeterminate (permanent) 29 43 28 247
2017 Term 26 46 29 24
2014 Indeterminate (permanent) 23 42 35 218
2014 Term 35 41 24 19
2014 Student 45 0 55 11
2011 Indeterminate (permanent) 30 37 33 298
2011 Term 42 26 32 33

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Indeterminate (permanent) 24 13 46 5 2 11 70
2014 Indeterminate (permanent) 18 18 36 6 9999 22 50
2011 Indeterminate (permanent) 17 8 56 9 9999 11 88
2011 Term 8 8 57 21 9999 7 14
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 17 83 247
2014 Indeterminate (permanent) 17 83 216

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 27 40
2014 Indeterminate (permanent) 41 36

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 84 40
2014 Indeterminate (permanent) 64 36

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 40
2014 Indeterminate (permanent) 0 36

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 40
2014 Indeterminate (permanent) 0 36

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 40
2014 Indeterminate (permanent) 0 36

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 33 40
2014 Indeterminate (permanent) 36 36

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 45 40
2014 Indeterminate (permanent) 59 36

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 48 40
2014 Indeterminate (permanent) 27 36

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 21 40
2014 Indeterminate (permanent) 15 36

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 26 40
2014 Indeterminate (permanent) 23 36

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 61 40
2014 Indeterminate (permanent) 62 36

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 28 40
2014 Indeterminate (permanent) 31 36

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 40
2014 Indeterminate (permanent) 0 36

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 15 40

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 61 40
2014 Indeterminate (permanent) 28 36

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 40

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 38 40
2014 Indeterminate (permanent) 63 36

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 28 40
2014 Indeterminate (permanent) 35 36

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 17 40
2014 Indeterminate (permanent) 23 36

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 23 40
2014 Indeterminate (permanent) 16 36

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 40

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 42 40
2014 Indeterminate (permanent) 23 36

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 37

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 37
2014 Indeterminate (permanent) 30 36

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 23 37
2014 Indeterminate (permanent) 0 36

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 15 37

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 26 37
2014 Indeterminate (permanent) 28 36

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 18 37
2014 Indeterminate (permanent) 22 36

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 52 37
2014 Indeterminate (permanent) 45 36

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 58 37
2014 Indeterminate (permanent) 36 36

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 37

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 22 37

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 98 2 40

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 12 20 18 6 5 30 9 53 18 247
2017 Term 12 21 9 4 4 39 11 65 17 23
2014 Indeterminate (permanent) 8 17 17 6 4 37 11 49 18 218
2014 Term 10 10 16 0 0 29 35 55 0 19
2014 Student 9 0 9 0 9 45 27 33 33 11

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 24 44 16 8 2 6 0 72 10 246
2017 Term 28 50 10 4 4 3 0 81 9 24
2014 Indeterminate (permanent) 15 35 22 5 2 19 1 63 10 217
2014 Term 20 45 20 0 0 9 5 76 0 19
2014 Student 18 18 27 0 9 27 0 50 13 11
2011 Indeterminate (permanent) 22 52 17 4 2 4 0 76 6 295
2011 Term 36 39 19 3 0 3 0 78 3 33
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 15 51 16 8 2 1 8 71 11 245
2017 Term 12 43 28 13 3 0 0 55 17 24
2014 Indeterminate (permanent) 11 61 16 8 0 0 3 75 8 218
2014 Term 15 55 30 0 0 0 0 70 0 19
2014 Student 0 0 9 9 9 0 73 0 67 11
2011 Indeterminate (permanent) 14 51 20 9 0 1 5 69 10 298
2011 Term 6 45 18 22 0 6 3 56 24 33
2008 Indeterminate (permanent) 15 49 16 12 2 1 6 68 14 304
2008 Term 6 34 22 19 6 6 6 46 29 32

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 9 27 23 5 2 24 11 54 11 245
2017 Term 15 22 18 4 0 27 13 63 6 24
2014 Indeterminate (permanent) 7 20 26 9 3 30 7 42 18 218
2014 Term 10 45 10 0 5 25 5 79 7 19
2014 Student 0 9 0 0 0 36 55 100 0 11
2011 Indeterminate (permanent) 6 25 23 11 2 24 8 46 20 298
2011 Term 9 21 26 6 3 31 6 46 14 33

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 36 38 10 4 0 5 6 84 5 247
2017 Term 32 43 8 0 0 16 0 91 0 24
2014 Indeterminate (permanent) 28 48 10 4 1 5 5 84 6 218
2014 Term 45 45 0 0 0 10 0 100 0 19
2014 Student 0 0 0 0 0 18 82 0 0 11
2011 Indeterminate (permanent) 30 45 9 4 0 7 4 84 5 298
2011 Term 29 31 19 3 0 12 7 73 4 33
2008 Indeterminate (permanent) 24 43 14 4 1 8 6 78 5 304
2008 Term 22 44 16 3 0 9 6 78 4 32

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 27 39 14 6 0 9 6 77 7 247
2017 Term 28 32 13 4 0 17 6 78 5 24
2014 Indeterminate (permanent) 20 49 12 4 2 8 4 80 6 218
2014 Term 39 45 10 0 0 5 0 89 0 19
2014 Student 0 0 0 0 0 18 82 0 0 11
2011 Indeterminate (permanent) 22 45 15 4 0 11 3 78 5 297
2011 Term 23 30 20 3 0 22 3 70 4 33
2008 Indeterminate (permanent) 27 43 13 5 1 4 6 78 7 304
2008 Term 25 50 13 3 0 3 6 83 3 32
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 10 90 247
2014 Indeterminate (permanent) 5 95 218

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 31 23

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 88 23
2014 Indeterminate (permanent) 100 10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 23
2014 Indeterminate (permanent) 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 23
2014 Indeterminate (permanent) 0 10

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 23
2014 Indeterminate (permanent) 0 10

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 36 23

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 23
2014 Indeterminate (permanent) 0 10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 23

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 26 23

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 23

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 21 23

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 23

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 58 23

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 21
2014 Indeterminate (permanent) 0 10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 21
2014 Indeterminate (permanent) 0 10

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 21
2014 Indeterminate (permanent) 0 10

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 21
2014 Indeterminate (permanent) 0 10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 32 21

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 21
2014 Indeterminate (permanent) 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 63 21

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 27 21

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 86 14 23

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 12 21 17 4 3 34 10 58 13 247
2017 Term 11 24 9 4 0 41 10 74 8 24
2014 Indeterminate (permanent) 8 17 15 4 0 44 11 57 9 218
2014 Term 20 0 21 4 0 39 15 44 9 19
2014 Student 9 0 18 0 0 55 18 33 0 11

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 22 41 21 3 2 10 1 71 6 245
2017 Term 21 52 10 4 0 12 0 84 4 23
2014 Indeterminate (permanent) 16 35 22 3 0 21 3 67 4 218
2014 Term 21 38 11 10 0 15 6 74 12 18
2014 Student 18 18 27 0 0 36 0 57 0 11
2011 Indeterminate (permanent) 22 52 14 3 1 8 0 80 4 298
2011 Term 45 36 13 0 0 7 0 87 0 33
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 40 22 17 9 7 0 4 65 17 246
2017 Term 42 15 22 3 12 0 6 61 16 24

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 25 33 21 10 0 0 36 31 247
2017 Term 17 47 32 0 4 0 0 64 4 24

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 26 28 23 10 0 0 38 33 246
2017 Term 13 32 46 4 4 0 0 46 8 24

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 17 22 28 21 12 0 0 39 33 245
2017 Term 33 20 21 22 4 0 0 53 26 24

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 35 23 22 11 4 0 5 61 15 243
2017 Term 58 20 18 0 0 0 4 81 0 24

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 23 32 21 15 8 0 0 55 24 246
2017 Term 32 18 34 4 6 0 6 54 10 24

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 17 32 33 13 4 0 1 50 18 246
2017 Term 33 38 19 10 0 0 0 71 10 24

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 12 29 30 18 10 0 0 41 29 247
2017 Term 29 22 41 8 0 0 0 51 8 24

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 33 23 21 5 0 0 51 26 247
2017 Term 33 18 7 37 4 0 0 51 41 24

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 35 23 14 8 0 2 54 22 247
2017 Term 36 33 17 14 0 0 0 69 14 24

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 55 22 13 6 3 0 1 78 9 246
2017 Term 61 21 8 4 0 0 6 87 4 24

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 68 9 6 8 3 0 5 82 12 246
2017 Term 74 8 0 4 4 4 6 91 9 24

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 57 23 8 7 2 0 3 83 9 246
2017 Term 60 18 8 14 0 0 0 78 14 24

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 56 17 9 10 6 0 3 74 16 245
2017 Term 67 11 4 10 4 4 0 81 14 24

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 51 11 5 3 1 0 29 87 6 245
2017 Term 61 3 4 8 0 0 24 85 10 24

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 71 16 5 2 0 0 6 91 3 245
2017 Term 71 8 12 0 0 0 10 87 0 24

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 70 12 6 4 3 0 5 86 7 246
2017 Term 25 0 26 21 28 0 0 25 49 24

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 51 25 13 6 2 0 3 79 8 245
2017 Term 50 33 14 0 0 0 3 86 0 24

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 8 27 40 20 4 0 0 36 24 247
2017 Term 20 22 48 6 4 0 0 42 10 24

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 3 23 39 25 11 0 0 35 26 247
2017 Term 4 19 34 16 27 0 0 43 24 24

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 49 24 5 2 2 0 69 7 247
2017 Term 15 51 20 4 10 0 0 66 14 24

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 45 18 16 6 2 0 59 22 246
2017 Term 17 51 8 20 4 0 0 68 24 24
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 11 89 247
2014 Indeterminate (permanent) 6 94 218
2014 Term 0 100 19

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 68 32 27
2014 Indeterminate (permanent) 63 37 14

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 56 5 23 0 17 0 0 60 17 18
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 45 23 15 7 6 3 0 47 53 247
2017 Term 47 21 24 3 4 0 0 47 53 24

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 19 126
2017 Term 8 13

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 30 126
2017 Term 37 13

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 20 126
2017 Term 17 13

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 45 126
2017 Term 39 13

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 9 126
2017 Term 0 13

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 41 126
2017 Term 71 13

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Indeterminate (permanent) 13 63 11 7 4 2 126
2017 Term 0 64 8 28 0 0 13

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 32 12 11 5 1 5 69 18 127
2017 Term 36 29 0 18 17 0 0 66 34 13

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 4 10 7 10 15 6 48 31 55 127
2017 Term 8 14 14 11 23 7 23 31 48 13
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