2017 Public Service Employee Survey Results for Canadian Space Agency by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 58 42 0 0 0 0 0 100 0 12
2017 Language of service - Both English and French 45 47 2 6 0 0 0 92 6 46
2014 Language of service - Both English and French 47 40 4 9 0 0 0 87 9 44
2011 Language of service - English only 50 20 30 0 0 0 0 70 0 10
2011 Language of service - Both English and French 52 37 5 7 0 0 0 89 7 81
2008 Language of service - English only 47 20 20 13 0 0 0 67 13 15
2008 Language of service - Both English and French 53 43 1 2 1 0 0 96 3 89

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 92 0 8 0 0 0 0 92 0 12
2017 Language of service - Both English and French 51 31 7 9 0 2 0 84 9 46
2014 Language of service - Both English and French 56 35 5 2 2 0 0 91 4 44
2011 Language of service - English only 90 10 0 0 0 0 0 100 0 10
2011 Language of service - Both English and French 60 26 2 8 2 0 1 87 11 81
2008 Language of service - English only 60 33 0 0 0 0 7 100 0 15
2008 Language of service - Both English and French 61 26 7 7 0 0 0 87 7 89

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 74 26 0 0 0 0 0 100 0 12
2017 Language of service - Both English and French 43 28 10 11 7 0 0 71 19 46
2014 Language of service - Both English and French 45 31 9 12 4 0 0 75 16 44
2011 Language of service - English only 70 10 10 10 0 0 0 80 10 10
2011 Language of service - Both English and French 47 31 9 9 3 0 1 79 13 81
2008 Language of service - English only 53 13 20 13 0 0 0 67 13 15
2008 Language of service - Both English and French 45 33 10 10 2 0 0 78 12 89

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 43 40 0 9 8 0 0 84 16 12
2017 Language of service - Both English and French 43 37 8 11 2 0 0 80 12 46
2014 Language of service - Both English and French 46 32 6 6 9 0 0 79 16 44
2011 Language of service - English only 40 40 0 20 0 0 0 80 20 10
2011 Language of service - Both English and French 51 33 7 6 4 0 0 83 9 81

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 51 8 25 16 0 0 0 59 16 12
2017 Language of service - Both English and French 37 50 4 5 4 0 0 87 9 46
2014 Language of service - Both English and French 27 38 26 7 2 0 0 64 9 44
2011 Language of service - English only 40 20 30 10 0 0 0 60 10 10
2011 Language of service - Both English and French 40 39 14 4 4 0 0 79 7 81
2008 Language of service - English only 20 27 27 20 7 0 0 47 27 15
2008 Language of service - Both English and French 31 45 12 9 0 0 2 78 9 89

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 58 25 17 0 0 0 0 83 0 12
2017 Language of service - Both English and French 50 36 8 4 2 0 0 85 7 46
2014 Language of service - Both English and French 35 47 9 4 2 0 2 83 7 44
2011 Language of service - English only 70 10 0 10 10 0 0 80 20 10
2011 Language of service - Both English and French 50 38 5 3 5 0 0 88 8 81
2008 Language of service - English only 40 47 0 7 7 0 0 87 13 15
2008 Language of service - Both English and French 38 48 8 6 0 0 0 87 6 89

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 84 8 0 9 0 0 0 91 9 12
2017 Language of service - Both English and French 51 34 8 4 2 0 0 85 7 46
2014 Language of service - Both English and French 45 29 14 9 2 0 0 74 12 44
2011 Language of service - English only 70 20 0 10 0 0 0 90 10 10
2011 Language of service - Both English and French 45 37 8 4 6 0 0 82 10 81
2008 Language of service - English only 57 14 21 0 7 0 0 71 7 14
2008 Language of service - Both English and French 47 43 4 4 1 0 0 90 6 89

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 76 24 0 0 0 0 0 100 0 12
2017 Language of service - Both English and French 54 37 7 2 0 0 0 91 2 46
2014 Language of service - Both English and French 41 42 6 9 0 0 2 84 9 43

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 51 25 16 9 0 0 0 76 9 12
2017 Language of service - Both English and French 34 48 13 4 2 0 0 81 6 46
2014 Language of service - Both English and French 21 37 27 6 2 3 4 62 9 44
2011 Language of service - English only 50 10 10 10 10 0 10 67 22 10
2011 Language of service - Both English and French 37 37 13 5 5 0 2 76 10 81

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 91 0 9 0 0 0 0 91 0 12
2017 Language of service - Both English and French 43 21 12 6 9 5 4 70 16 46
2014 Language of service - Both English and French 42 30 6 4 14 0 4 75 19 44
2011 Language of service - English only 60 20 10 10 0 0 0 80 10 10
2011 Language of service - Both English and French 56 23 5 8 7 0 1 80 15 81
2008 Language of service - English only 47 27 0 20 7 0 0 73 27 15
2008 Language of service - Both English and French 42 34 3 11 6 0 3 79 18 88

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 49 16 0 0 0 0 84 0 12
2017 Language of service - Both English and French 42 44 8 4 2 0 0 86 7 46
2014 Language of service - Both English and French 34 50 8 5 2 0 0 85 7 44
2011 Language of service - English only 50 30 0 10 10 0 0 80 20 10
2011 Language of service - Both English and French 41 44 9 1 5 0 0 85 6 81
2008 Language of service - English only 36 29 7 14 14 0 0 64 29 14
2008 Language of service - Both English and French 43 42 9 5 1 0 0 85 6 88

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 43 33 9 8 0 0 51 16 12
2017 Language of service - Both English and French 21 50 9 18 2 0 0 71 21 46
2014 Language of service - Both English and French 21 35 17 19 7 0 0 57 26 44
2011 Language of service - English only 20 10 30 40 0 0 0 30 40 10
2011 Language of service - Both English and French 19 39 20 19 4 0 0 57 22 81

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 42 16 0 0 0 0 84 0 12
2017 Language of service - Both English and French 25 47 14 9 2 0 2 74 11 46

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 59 16 17 8 0 0 0 75 8 12
2017 Language of service - Both English and French 43 38 15 2 2 0 0 81 4 46
2014 Language of service - Both English and French 35 42 17 4 2 0 0 77 6 44
2011 Language of service - English only 50 30 10 10 0 0 0 80 10 10
2011 Language of service - Both English and French 41 42 10 2 4 0 1 84 6 81
2008 Language of service - English only 47 33 7 0 13 0 0 80 13 15
2008 Language of service - Both English and French 49 31 9 9 1 0 0 80 10 87

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 18 16 24 8 0 0 51 32 12
2017 Language of service - Both English and French 34 43 9 8 6 0 0 77 14 46

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 76 24 0 0 0 0 0 100 0 12
2017 Language of service - Both English and French 56 32 10 0 2 0 0 87 2 46
2014 Language of service - Both English and French 65 24 6 2 2 0 0 89 5 44
2011 Language of service - English only 80 20 0 0 0 0 0 100 0 10
2011 Language of service - Both English and French 61 34 3 0 2 0 0 95 2 81

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 45 0 18 0 0 0 82 18 11
2017 Language of service - Both English and French 23 52 13 12 0 0 0 75 12 46
2014 Language of service - Both English and French 27 32 25 13 2 0 0 60 15 44
2011 Language of service - English only 30 50 10 0 10 0 0 80 10 10
2011 Language of service - Both English and French 39 40 10 5 6 0 0 79 11 81

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 33 17 8 8 0 0 67 16 12
2017 Language of service - Both English and French 34 44 8 12 2 0 0 77 14 46
2014 Language of service - Both English and French 36 31 16 15 2 0 0 67 18 44

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 34 17 24 0 0 0 59 24 12
2017 Language of service - Both English and French 26 51 8 12 2 0 0 78 14 46
2014 Language of service - Both English and French 30 30 20 15 5 0 0 60 20 44
2011 Language of service - English only 30 40 10 20 0 0 0 70 20 10
2011 Language of service - Both English and French 26 52 14 6 2 0 0 78 8 81

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 51 24 9 8 0 8 0 82 9 12
2017 Language of service - Both English and French 47 39 6 4 4 0 0 86 8 46
2014 Language of service - Both English and French 43 39 13 2 2 0 0 82 4 44
2011 Language of service - English only 60 20 10 10 0 0 0 80 10 10
2011 Language of service - Both English and French 51 41 2 1 4 0 0 93 5 81
2008 Language of service - English only 33 40 13 7 7 0 0 73 13 15
2008 Language of service - Both English and French 44 43 8 3 1 0 0 88 5 88

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 68 0 0 0 0 0 100 0 12
2017 Language of service - Both English and French 33 29 14 16 6 2 0 63 22 46
2014 Language of service - Both English and French 27 45 18 6 4 0 0 72 10 44
2011 Language of service - English only 20 50 20 10 0 0 0 70 10 10
2011 Language of service - Both English and French 15 42 22 18 3 0 0 57 21 81
2008 Language of service - English only 13 20 40 20 7 0 0 33 27 15
2008 Language of service - Both English and French 9 28 28 22 13 0 0 38 34 88

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 9 33 42 17 0 0 59 9 12
2017 Language of service - Both English and French 6 23 57 12 2 0 0 14 29 45
2014 Language of service - Both English and French 23 28 32 12 2 0 2 15 52 44
2011 Language of service - English only 10 50 0 30 10 0 0 40 60 10
2011 Language of service - Both English and French 9 28 43 17 3 0 0 20 38 81
2008 Language of service - English only 33 40 13 7 0 7 0 7 79 15
2008 Language of service - Both English and French 18 38 28 11 3 0 1 15 56 88

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 17 54 9 20 0 0 29 17 11
2017 Language of service - Both English and French 6 14 41 29 10 0 0 38 20 46
2014 Language of service - Both English and French 24 25 32 9 2 0 7 13 53 43
2011 Language of service - English only 0 20 20 20 10 10 20 43 28 10
2011 Language of service - Both English and French 4 19 46 18 8 4 2 27 24 80
2008 Language of service - English only 14 21 29 21 7 7 0 31 38 14
2008 Language of service - Both English and French 10 39 26 16 6 2 1 22 51 89

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 9 42 16 25 0 0 42 16 12
2017 Language of service - Both English and French 23 44 21 8 0 4 0 8 69 46
2014 Language of service - Both English and French 43 25 18 9 0 0 5 9 71 44
2011 Language of service - English only 0 40 30 20 0 0 10 22 44 10
2011 Language of service - Both English and French 27 34 28 5 4 1 1 8 63 81
2008 Language of service - English only 47 13 20 7 7 7 0 14 64 15
2008 Language of service - Both English and French 24 37 22 12 3 0 1 16 61 89

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 0 8 67 25 0 0 92 0 12
2017 Language of service - Both English and French 4 22 38 24 10 2 0 35 26 46
2014 Language of service - Both English and French 6 30 35 19 10 0 0 30 36 43
2011 Language of service - English only 0 30 10 60 0 0 0 60 30 10
2011 Language of service - Both English and French 15 23 35 17 7 1 1 25 39 81
2008 Language of service - English only 7 40 27 7 13 0 7 21 50 15
2008 Language of service - Both English and French 18 35 29 11 7 0 0 18 53 89

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 9 26 16 25 0 0 42 33 12
2017 Language of service - Both English and French 16 26 33 18 6 0 0 25 42 46
2014 Language of service - Both English and French 35 31 23 4 5 0 2 9 68 44
2011 Language of service - English only 10 40 10 30 0 0 10 33 55 10
2011 Language of service - Both English and French 18 40 26 13 1 1 1 15 59 81
2008 Language of service - English only 20 40 27 13 0 0 0 13 60 15
2008 Language of service - Both English and French 25 45 13 10 4 0 2 15 71 89

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 16 17 34 9 8 8 51 29 12
2017 Language of service - Both English and French 4 35 22 27 7 2 2 36 41 46
2014 Language of service - Both English and French 8 15 25 25 11 7 8 43 28 44
2011 Language of service - English only 0 10 0 50 30 0 10 89 11 10
2011 Language of service - Both English and French 7 15 34 21 16 4 4 40 24 81
2008 Language of service - English only 0 13 27 33 13 0 13 54 15 15
2008 Language of service - Both English and French 17 30 17 21 9 4 1 32 50 89

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 8 16 42 25 0 9 73 9 12
2017 Language of service - Both English and French 15 28 41 10 4 2 0 14 44 46
2014 Language of service - Both English and French 27 29 26 5 6 0 7 12 60 44
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 67 33 0 0 0 0 0 100 0 12
2017 Language of service - Both English and French 53 31 5 12 0 0 0 84 12 46
2014 Language of service - Both English and French 61 29 2 4 2 0 2 92 6 44
2011 Language of service - English only 60 30 0 10 0 0 0 90 10 10
2011 Language of service - Both English and French 59 23 5 11 3 0 0 81 14 81
2008 Language of service - English only 60 27 13 0 0 0 0 87 0 15
2008 Language of service - Both English and French 67 19 4 4 4 0 0 87 9 89

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 34 16 0 0 33 0 76 0 12
2017 Language of service - Both English and French 12 41 11 16 7 6 8 61 26 46
2014 Language of service - Both English and French 27 33 15 11 12 3 0 62 23 44

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 26 16 16 8 0 8 57 26 12
2017 Language of service - Both English and French 34 43 17 4 2 0 0 77 6 46
2014 Language of service - Both English and French 48 28 9 4 10 2 0 77 14 44

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 50 0 0 8 16 0 91 9 12
2017 Language of service - Both English and French 36 41 13 4 6 0 0 77 10 46
2014 Language of service - Both English and French 29 47 12 4 0 5 2 82 5 44
2011 Language of service - English only 10 60 10 20 0 0 0 70 20 10
2011 Language of service - Both English and French 40 37 6 10 6 0 0 78 16 80
2008 Language of service - English only 20 27 20 13 0 13 7 58 17 15
2008 Language of service - Both English and French 28 36 13 16 4 1 1 66 21 89

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 35 25 0 8 24 0 57 10 12
2017 Language of service - Both English and French 30 44 8 4 4 10 0 82 9 46
2014 Language of service - Both English and French 27 28 16 13 7 7 2 60 22 44
2011 Language of service - English only 20 50 10 20 0 0 0 70 20 10
2011 Language of service - Both English and French 30 26 19 8 9 5 2 61 19 80
2008 Language of service - English only 13 20 33 0 7 20 7 45 9 15
2008 Language of service - Both English and French 27 27 20 13 6 5 2 59 20 88

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 9 16 17 8 32 9 30 43 12
2017 Language of service - Both English and French 0 25 13 16 4 40 2 43 35 46
2014 Language of service - Both English and French 2 26 15 13 14 23 6 41 39 44

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 42 16 0 0 0 0 84 0 12
2017 Language of service - Both English and French 44 38 12 6 0 0 0 82 6 46
2014 Language of service - Both English and French 39 40 13 5 2 0 0 80 7 44
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 32 17 0 8 8 0 73 9 12
2017 Language of service - Both English and French 29 45 21 6 0 0 0 74 6 46
2014 Language of service - Both English and French 39 37 16 6 2 0 0 76 8 44
2011 Language of service - English only 20 40 10 20 10 0 0 60 30 10
2011 Language of service - Both English and French 35 37 11 12 4 0 0 73 16 81
2008 Language of service - English only 20 27 20 20 13 0 0 47 33 15
2008 Language of service - Both English and French 29 36 16 15 3 1 0 66 18 89

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 51 16 8 0 0 24 0 89 0 12
2017 Language of service - Both English and French 33 51 11 4 0 2 0 85 4 46
2014 Language of service - Both English and French 47 26 22 2 2 0 0 73 4 44
2011 Language of service - English only 0 40 30 10 10 10 0 45 22 10
2011 Language of service - Both English and French 40 35 13 9 2 1 0 76 11 81
2008 Language of service - English only 13 20 40 7 13 7 0 36 21 15
2008 Language of service - Both English and French 26 36 18 16 2 2 0 63 18 89

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 18 16 8 8 0 0 68 16 12
2017 Language of service - Both English and French 30 53 11 6 0 0 0 83 6 46
2014 Language of service - Both English and French 39 30 14 13 4 0 0 69 18 44
2011 Language of service - English only 0 40 40 20 0 0 0 40 20 10
2011 Language of service - Both English and French 41 36 11 9 2 0 0 77 11 81
2008 Language of service - English only 13 27 33 20 7 0 0 40 27 15
2008 Language of service - Both English and French 29 30 20 18 2 0 0 60 20 89

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 100 0 0 0 0 0 0 100 0 12
2017 Language of service - Both English and French 59 32 7 2 0 0 0 91 2 46
2014 Language of service - Both English and French 72 22 2 2 0 0 2 96 2 44
2011 Language of service - English only 90 10 0 0 0 0 0 100 0 10
2011 Language of service - Both English and French 81 13 2 2 0 0 1 96 2 81
2008 Language of service - English only 60 33 0 0 0 0 7 100 0 15
2008 Language of service - Both English and French 76 17 1 3 2 0 0 93 6 88

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 43 33 0 0 0 16 8 100 0 12
2017 Language of service - Both English and French 37 37 6 8 2 6 2 82 11 46
2014 Language of service - Both English and French 30 28 15 9 7 6 5 66 17 44
2011 Language of service - English only 20 30 20 10 20 0 0 50 30 10
2011 Language of service - Both English and French 46 31 8 5 1 4 5 84 7 81

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 67 24 8 0 0 0 0 92 0 12
2017 Language of service - Both English and French 47 39 6 8 0 0 0 86 8 46

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 51 24 8 0 8 8 0 82 9 12
2017 Language of service - Both English and French 35 42 13 6 4 0 0 77 10 46

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 51 32 8 0 8 0 0 84 8 12
2017 Language of service - Both English and French 35 40 15 7 4 0 0 74 11 46
2014 Language of service - Both English and French 46 30 18 4 2 0 0 76 6 44
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 35 28 37 0 0 0 0 63 0 14
2014 Language of service - Both English and French 20 25 18 0 0 0 36 72 0 11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 33 25 0 16 0 0 59 16 12
2017 Language of service - Both English and French 28 30 19 8 4 11 0 65 14 46
2014 Language of service - Both English and French 19 33 24 15 4 4 0 55 21 44
2011 Language of service - English only 0 30 30 20 0 10 10 38 25 10
2011 Language of service - Both English and French 15 35 28 10 4 8 0 55 15 81

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 8 41 16 16 0 0 27 32 12
2017 Language of service - Both English and French 21 27 31 9 10 2 0 49 19 46
2014 Language of service - Both English and French 10 38 26 15 5 7 0 51 21 44
2011 Language of service - English only 0 30 40 20 10 0 0 30 30 10
2011 Language of service - Both English and French 21 34 25 12 8 1 0 55 20 81
2008 Language of service - English only 20 13 20 13 20 13 0 38 38 15
2008 Language of service - Both English and French 20 31 22 18 6 2 0 53 24 89

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 9 17 33 8 16 16 0 32 29 12
2017 Language of service - Both English and French 12 27 33 17 6 4 0 41 24 46
2014 Language of service - Both English and French 5 35 37 17 2 4 0 41 21 44
2011 Language of service - English only 10 10 40 40 0 0 0 20 40 10
2011 Language of service - Both English and French 11 34 31 15 6 2 0 47 21 81
2008 Language of service - English only 0 27 20 13 33 7 0 29 50 15
2008 Language of service - Both English and French 4 36 27 15 10 8 0 44 27 89

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 9 25 24 16 8 16 0 42 29 12
2017 Language of service - Both English and French 22 33 23 12 8 2 0 56 21 46
2014 Language of service - Both English and French 9 32 31 8 9 10 0 45 20 44
2011 Language of service - English only 20 30 10 20 10 10 0 56 33 10
2011 Language of service - Both English and French 22 31 23 20 1 2 0 55 21 81
2008 Language of service - English only 13 20 13 33 13 7 0 36 50 15
2008 Language of service - Both English and French 12 39 19 16 7 7 0 55 24 89

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 35 16 32 8 0 0 43 40 12
2017 Language of service - Both English and French 12 52 25 6 2 2 0 66 9 45
2014 Language of service - Both English and French 12 22 43 15 4 5 0 35 20 44
2011 Language of service - English only 10 40 30 20 0 0 0 50 20 10
2011 Language of service - Both English and French 15 42 19 18 7 0 0 57 24 81
2008 Language of service - English only 13 40 20 20 7 0 0 53 27 15
2008 Language of service - Both English and French 13 37 27 17 4 1 0 51 22 89
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 34 0 24 24 0 0 51 49 12
2017 Language of service - Both English and French 18 60 10 9 0 2 0 80 9 46
2014 Language of service - Both English and French 14 44 28 8 0 5 0 62 9 44
2011 Language of service - English only 20 40 30 10 0 0 0 60 10 10
2011 Language of service - Both English and French 17 33 25 20 5 0 0 50 25 81

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 42 8 0 0 0 0 92 0 12
2017 Language of service - Both English and French 24 59 10 2 0 6 0 88 2 46
2014 Language of service - Both English and French 31 46 8 7 2 7 0 82 9 44
2011 Language of service - English only 30 60 10 0 0 0 0 90 0 10
2011 Language of service - Both English and French 33 39 18 5 1 4 0 76 6 81

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 58 8 0 0 0 0 92 0 12
2017 Language of service - Both English and French 32 50 12 6 0 0 0 81 6 46
2014 Language of service - Both English and French 28 46 13 8 5 0 0 74 13 44
2011 Language of service - English only 30 30 20 0 10 0 10 67 11 10
2011 Language of service - Both English and French 35 46 9 8 1 1 0 82 9 81
2008 Language of service - English only 13 47 20 0 7 0 13 69 8 15
2008 Language of service - Both English and French 22 42 10 18 3 3 1 67 22 89

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 35 33 0 0 8 8 61 0 12
2017 Language of service - Both English and French 31 42 14 4 4 4 0 76 9 45
2014 Language of service - Both English and French 26 43 19 2 5 5 0 72 7 44
2011 Language of service - English only 10 40 20 10 10 0 10 56 22 10
2011 Language of service - Both English and French 24 36 21 10 2 7 0 64 13 81

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 42 17 8 0 25 0 66 11 12
2017 Language of service - Both English and French 9 23 23 18 4 18 6 41 29 46
2014 Language of service - Both English and French 14 23 17 17 13 13 2 44 36 44
2011 Language of service - English only 0 30 10 20 20 10 10 38 50 10
2011 Language of service - Both English and French 7 28 20 19 9 11 5 42 34 81

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 83 17 0 0 0 0 0 100 0 12
2017 Language of service - Both English and French 45 44 5 4 0 0 2 91 4 46
2014 Language of service - Both English and French 37 46 7 6 4 0 0 83 10 44

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 82 18 0 0 0 0 0 100 0 12
2017 Language of service - Both English and French 48 35 6 0 9 0 2 84 9 46
2014 Language of service - Both English and French 55 28 12 2 2 2 0 84 4 44
2011 Language of service - English only 60 40 0 0 0 0 0 100 0 10
2011 Language of service - Both English and French 63 21 5 6 0 1 4 88 6 81
2008 Language of service - English only 53 13 13 7 7 7 0 71 14 15
2008 Language of service - Both English and French 64 27 4 2 1 0 1 92 3 89

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 9 25 8 32 8 0 29 44 12
2017 Language of service - Both English and French 38 39 15 2 4 0 2 79 6 46
2014 Language of service - Both English and French 23 26 31 8 9 3 0 51 17 44
2011 Language of service - English only 20 10 10 40 20 0 0 30 60 10
2011 Language of service - Both English and French 31 35 17 13 4 0 0 66 17 81
2008 Language of service - English only 7 13 27 7 47 0 0 20 53 15
2008 Language of service - Both English and French 17 44 11 18 8 2 0 62 26 89

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 9 25 9 24 33 0 0 35 57 12
2017 Language of service - Both English and French 19 14 21 22 14 2 7 37 40 46
2014 Language of service - Both English and French 10 9 24 16 40 0 2 19 56 44
2011 Language of service - English only 10 10 10 10 60 0 0 20 70 10
2011 Language of service - Both English and French 7 25 20 19 27 1 1 33 47 81
2008 Language of service - English only 13 0 7 27 53 0 0 13 80 15
2008 Language of service - Both English and French 10 24 20 20 22 0 3 35 44 88

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 42 24 0 0 9 0 73 0 12
2017 Language of service - Both English and French 19 45 19 10 2 4 0 67 13 46

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 26 25 0 0 8 8 70 0 12
2017 Language of service - Both English and French 29 60 8 2 0 0 0 89 2 46
2014 Language of service - Both English and French 37 37 20 0 2 4 0 77 2 44

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 43 8 0 0 8 0 91 0 12
2017 Language of service - Both English and French 28 53 18 2 0 0 0 80 2 46
2014 Language of service - Both English and French 40 43 13 2 2 0 0 83 4 44
2011 Language of service - English only 40 10 20 10 10 0 10 56 22 10
2011 Language of service - Both English and French 43 38 6 8 0 5 0 86 8 81

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 34 0 8 8 0 0 84 16 12
2017 Language of service - Both English and French 49 41 4 2 4 0 0 90 6 46
2014 Language of service - Both English and French 42 34 15 6 2 0 0 76 8 44
2011 Language of service - English only 50 20 10 10 10 0 0 70 20 10
2011 Language of service - Both English and French 38 49 5 4 4 0 0 87 8 81
2008 Language of service - English only 27 33 13 20 7 0 0 60 27 15
2008 Language of service - Both English and French 33 38 21 4 3 0 0 71 8 89

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 16 33 8 8 0 0 51 16 12
2017 Language of service - Both English and French 30 44 11 6 8 2 0 75 14 46
2014 Language of service - Both English and French 31 42 15 8 4 0 0 72 13 44
2011 Language of service - English only 40 10 30 20 0 0 0 50 20 10
2011 Language of service - Both English and French 34 42 10 7 6 0 0 77 13 81

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 16 25 16 8 8 0 47 27 12
2017 Language of service - Both English and French 34 41 15 4 6 0 0 75 10 46
2014 Language of service - Both English and French 28 40 22 8 2 0 0 68 10 44
2011 Language of service - English only 30 20 30 10 10 0 0 50 20 10
2011 Language of service - Both English and French 32 41 10 10 7 0 0 73 17 81
2008 Language of service - English only 13 33 27 13 13 0 0 47 27 15
2008 Language of service - Both English and French 28 38 22 10 1 0 0 66 11 89

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 41 8 0 32 0 0 59 32 12
2017 Language of service - Both English and French 48 22 6 5 10 2 7 77 16 46
2014 Language of service - Both English and French 33 27 18 11 4 7 0 65 16 44
2011 Language of service - English only 50 20 0 10 10 10 0 78 22 10
2011 Language of service - Both English and French 42 27 14 8 4 5 2 73 12 81
2008 Language of service - English only 20 20 20 0 20 20 0 50 25 15
2008 Language of service - Both English and French 36 28 13 13 6 2 1 66 20 89
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Language of service - English only 8 59 33 12
2017 Language of service - Both English and French 13 59 28 46
2014 Language of service - Both English and French 11 49 40 44
2011 Language of service - English only 20 70 10 10
2011 Language of service - Both English and French 21 53 26 81
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 0 100 12
2017 Language of service - Both English and French 15 85 46
2014 Language of service - Both English and French 28 72 44

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 17 9 0 0 33 17 83 0 12
2017 Language of service - Both English and French 8 23 14 8 2 35 9 55 19 46
2014 Language of service - Both English and French 15 13 22 12 7 30 2 40 28 44

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 43 24 9 0 0 16 8 89 0 12
2017 Language of service - Both English and French 23 46 17 7 0 8 0 75 7 46
2014 Language of service - Both English and French 27 36 17 8 2 9 0 70 11 44
2011 Language of service - English only 30 30 10 10 0 20 0 75 12 10
2011 Language of service - Both English and French 32 39 7 7 4 11 1 81 12 81
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 58 8 0 0 0 0 92 0 12
2017 Language of service - Both English and French 15 50 16 12 2 0 4 68 15 46
2014 Language of service - Both English and French 16 43 22 9 0 0 9 66 10 44
2011 Language of service - English only 10 80 10 0 0 0 0 90 0 10
2011 Language of service - Both English and French 18 54 14 6 2 0 5 76 9 81
2008 Language of service - English only 47 40 13 0 0 0 0 87 0 15
2008 Language of service - Both English and French 18 47 17 12 0 0 6 69 13 89

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 9 25 0 16 16 9 46 21 12
2017 Language of service - Both English and French 8 23 18 4 2 33 12 56 12 46
2014 Language of service - Both English and French 7 9 22 13 5 28 16 30 32 44
2011 Language of service - English only 10 10 10 10 10 50 0 40 40 10
2011 Language of service - Both English and French 5 15 22 9 7 36 8 34 27 81

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 24 25 0 0 16 0 70 0 12
2017 Language of service - Both English and French 27 48 11 0 0 10 4 88 0 46
2014 Language of service - Both English and French 30 40 10 4 2 2 12 81 7 44
2011 Language of service - English only 20 30 20 10 0 20 0 63 13 10
2011 Language of service - Both English and French 46 33 7 4 0 5 5 87 5 81
2008 Language of service - English only 27 33 27 0 0 13 0 69 0 15
2008 Language of service - Both English and French 36 38 11 7 0 2 6 80 7 89

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 8 42 0 0 16 0 51 0 12
2017 Language of service - Both English and French 37 35 10 4 0 12 2 84 5 46
2014 Language of service - Both English and French 16 45 15 2 0 15 7 78 3 44
2011 Language of service - English only 40 30 20 10 0 0 0 70 10 10
2011 Language of service - Both English and French 35 39 8 3 0 8 7 87 4 81
2008 Language of service - English only 40 20 20 7 0 13 0 69 8 15
2008 Language of service - Both English and French 25 47 14 8 2 2 2 75 11 88
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 0 100 12
2017 Language of service - Both English and French 10 90 46

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 19 9 0 0 35 10 83 0 11
2017 Language of service - Both English and French 16 17 13 0 2 46 6 68 5 46
2014 Language of service - Both English and French 10 17 22 2 2 39 8 50 9 44

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 17 25 0 0 16 0 70 0 12
2017 Language of service - Both English and French 29 45 13 0 2 10 0 83 3 46
2014 Language of service - Both English and French 21 38 15 2 0 22 2 78 3 44
2011 Language of service - English only 30 40 10 0 0 20 0 88 0 10
2011 Language of service - Both English and French 30 46 11 3 0 9 0 84 3 81
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 43 8 17 8 0 0 67 25 12
2017 Language of service - Both English and French 40 30 18 6 4 0 2 71 10 46

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 43 41 0 0 0 0 59 0 12
2017 Language of service - Both English and French 4 20 27 19 27 0 2 25 47 46

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 58 34 8 0 0 0 0 92 0 12
2017 Language of service - Both English and French 16 31 23 14 14 0 2 48 29 46

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 9 41 17 8 24 0 0 50 32 12
2017 Language of service - Both English and French 13 22 29 17 16 2 2 36 34 45

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 41 43 8 0 8 0 0 84 8 12
2017 Language of service - Both English and French 27 38 6 12 11 0 6 69 25 46

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 50 17 0 0 0 0 83 0 12
2017 Language of service - Both English and French 21 26 34 8 11 0 0 48 19 46

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 67 9 0 0 0 0 91 0 12
2017 Language of service - Both English and French 15 44 29 6 7 0 0 59 12 46

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 50 18 8 0 0 0 74 8 12
2017 Language of service - Both English and French 10 44 19 17 8 0 2 55 26 46

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 50 9 8 0 0 0 84 8 12
2017 Language of service - Both English and French 16 33 22 21 6 0 2 49 28 46

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 40 51 9 0 0 0 0 91 0 12
2017 Language of service - Both English and French 28 24 16 18 8 2 2 55 28 46

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 33 8 0 8 0 0 84 8 12
2017 Language of service - Both English and French 68 23 2 6 2 0 0 90 8 46

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 92 0 8 0 0 0 0 92 0 12
2017 Language of service - Both English and French 79 9 2 7 4 0 0 88 11 46

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 76 8 16 0 0 0 0 84 0 12
2017 Language of service - Both English and French 47 26 13 8 4 0 2 74 12 46

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 82 9 0 0 0 9 0 100 0 11
2017 Language of service - Both English and French 58 24 4 4 8 0 2 83 13 46

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 60 8 0 0 0 0 32 100 0 12
2017 Language of service - Both English and French 50 16 8 0 0 2 23 89 0 46

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 66 17 8 0 0 8 0 91 0 12
2017 Language of service - Both English and French 71 13 2 4 0 0 10 93 4 46

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 44 0 16 0 40 0 0 44 40 12
2017 Language of service - Both English and French 77 10 7 0 6 0 0 87 6 46

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 58 42 0 0 0 0 0 100 0 12
2017 Language of service - Both English and French 59 17 18 4 2 0 0 76 6 46

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 9 42 41 8 0 0 0 51 8 12
2017 Language of service - Both English and French 14 12 43 24 6 0 0 26 30 46

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 0 16 9 49 17 0 8 72 18 12
2017 Language of service - Both English and French 2 29 31 22 16 0 0 39 31 46

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 44 16 16 0 8 0 65 18 12
2017 Language of service - Both English and French 18 63 11 4 2 2 0 83 6 46

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 52 16 8 8 8 0 65 17 12
2017 Language of service - Both English and French 6 51 16 21 6 0 0 57 26 46
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 0 100 12
2017 Language of service - Both English and French 20 80 46
2014 Language of service - Both English and French 14 86 43

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 80 20 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 75 17 8 0 0 0 0 75 25 12
2017 Language of service - Both English and French 49 16 12 4 6 11 2 56 44 46

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 5 18

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 33 18

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 18

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 65 18

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 18

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 31 18

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Language of service - Both English and French 16 55 16 0 0 12 18

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 16 26 17 11 16 0 15 48 32 19

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 16 5 15 0 27 0 37 33 43 19
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