2017 Public Service Employee Survey Results for Atlantic Canada Opportunities Agency by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 49 8 9 4 0 0 80 12 115
2017 Language of service - Both English and French 56 38 2 4 1 0 0 94 4 112
2014 Language of service - English only 35 43 5 11 6 0 0 78 17 110
2014 Language of service - Both English and French 52 37 2 6 3 0 0 89 9 119
2011 Language of service - English only 60 32 3 3 2 0 0 92 5 126
2011 Language of service - Both English and French 63 32 1 3 1 0 0 94 4 145
2008 Language of service - English only 74 24 1 1 0 0 0 99 1 136
2008 Language of service - Both English and French 66 28 1 3 1 0 0 94 4 144

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 84 9 3 1 1 2 2 95 2 115
2017 Language of service - Both English and French 79 17 3 0 2 0 0 96 2 111
2014 Language of service - English only 77 7 5 4 1 1 5 90 5 110
2014 Language of service - Both English and French 71 25 2 2 1 0 0 96 3 119
2011 Language of service - English only 85 10 1 1 0 1 2 98 1 126
2011 Language of service - Both English and French 76 18 2 2 2 0 0 94 4 145
2008 Language of service - English only 93 6 1 0 0 0 1 99 0 136
2008 Language of service - Both English and French 78 15 3 1 1 1 1 94 2 144

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 88 8 0 1 0 0 3 99 1 115
2017 Language of service - Both English and French 72 21 2 3 2 0 0 94 5 112
2014 Language of service - English only 85 3 2 0 2 0 8 96 2 110
2014 Language of service - Both English and French 67 21 4 7 2 0 0 87 8 119
2011 Language of service - English only 85 9 2 0 0 1 2 98 0 126
2011 Language of service - Both English and French 64 24 3 6 2 0 1 88 8 144
2008 Language of service - English only 92 6 1 0 0 1 1 99 0 136
2008 Language of service - Both English and French 63 26 3 4 2 0 1 90 6 144

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 32 4 4 1 0 0 91 5 115
2017 Language of service - Both English and French 70 23 3 3 1 0 0 94 4 112
2014 Language of service - English only 69 25 2 4 1 0 0 94 5 110
2014 Language of service - Both English and French 61 29 2 6 2 0 0 90 7 119
2011 Language of service - English only 68 26 3 1 2 0 0 94 3 124
2011 Language of service - Both English and French 62 30 3 4 1 0 0 92 5 144

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 46 7 10 3 0 0 80 13 115
2017 Language of service - Both English and French 43 36 8 10 3 0 0 79 13 111
2014 Language of service - English only 36 42 8 12 2 0 0 78 14 110
2014 Language of service - Both English and French 36 44 8 11 2 0 0 80 12 119
2011 Language of service - English only 54 32 6 6 3 0 0 86 9 126
2011 Language of service - Both English and French 49 35 8 5 2 1 0 84 8 145
2008 Language of service - English only 47 35 10 5 2 0 0 82 7 136
2008 Language of service - Both English and French 50 32 7 10 1 0 0 82 11 144

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 39 2 3 1 0 0 94 4 115
2017 Language of service - Both English and French 58 33 4 3 2 0 0 91 5 112
2014 Language of service - English only 52 37 4 5 2 0 0 90 6 110
2014 Language of service - Both English and French 51 32 9 7 2 0 0 83 8 119
2011 Language of service - English only 63 28 6 2 1 0 0 91 2 126
2011 Language of service - Both English and French 55 31 7 5 2 0 0 86 7 145
2008 Language of service - English only 52 40 4 2 1 0 0 92 4 136
2008 Language of service - Both English and French 52 37 5 4 2 0 0 89 6 144

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 30 1 3 0 0 0 96 3 115
2017 Language of service - Both English and French 60 34 2 3 2 0 0 94 4 112
2014 Language of service - English only 59 36 4 1 1 0 0 94 2 110
2014 Language of service - Both English and French 59 31 3 4 3 0 0 90 7 119
2011 Language of service - English only 63 32 3 0 1 1 0 96 1 126
2011 Language of service - Both English and French 58 34 4 3 1 0 0 92 3 145
2008 Language of service - English only 62 32 4 2 1 0 0 93 3 136
2008 Language of service - Both English and French 56 35 2 5 2 0 0 91 7 144

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 66 27 4 2 0 0 1 94 2 114
2017 Language of service - Both English and French 65 30 1 2 2 0 0 95 4 112
2014 Language of service - English only 58 35 6 2 0 0 0 93 2 110
2014 Language of service - Both English and French 66 28 3 2 1 0 0 94 3 119

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 66 26 1 3 4 0 0 92 7 114
2017 Language of service - Both English and French 63 23 8 3 3 0 0 86 6 112
2014 Language of service - English only 53 33 8 3 3 1 0 86 5 110
2014 Language of service - Both English and French 49 33 6 8 4 0 0 82 12 119
2011 Language of service - English only 58 33 3 3 2 0 0 91 6 126
2011 Language of service - Both English and French 53 31 10 6 0 0 0 84 6 144

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 18 11 19 14 0 3 55 34 115
2017 Language of service - Both English and French 40 24 12 7 3 1 13 75 11 112
2014 Language of service - English only 27 27 16 13 9 2 5 59 24 110
2014 Language of service - Both English and French 31 29 10 10 9 2 9 68 21 119
2011 Language of service - English only 27 28 9 13 13 2 7 60 29 126
2011 Language of service - Both English and French 30 24 12 11 10 1 12 62 24 144
2008 Language of service - English only 22 34 9 10 18 1 5 60 31 136
2008 Language of service - Both English and French 36 28 6 17 3 1 9 71 22 144

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 45 4 5 0 0 0 91 5 113
2017 Language of service - Both English and French 53 36 4 4 3 0 0 89 7 112
2014 Language of service - English only 40 44 5 7 4 0 0 85 11 110
2014 Language of service - Both English and French 46 35 10 8 2 0 0 81 9 119
2011 Language of service - English only 52 37 5 4 2 0 0 89 6 125
2011 Language of service - Both English and French 53 34 8 4 1 0 0 87 5 143
2008 Language of service - English only 48 39 6 5 2 0 0 87 7 134
2008 Language of service - Both English and French 50 36 8 3 2 0 0 86 6 144

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 32 19 8 9 0 0 65 17 113
2017 Language of service - Both English and French 39 31 11 11 7 0 0 71 18 112
2014 Language of service - English only 22 39 19 10 9 0 0 62 19 110
2014 Language of service - Both English and French 29 34 15 15 7 0 0 63 22 119
2011 Language of service - English only 30 38 14 10 8 0 0 68 17 125
2011 Language of service - Both English and French 30 38 12 17 4 0 0 68 20 145

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 45 8 11 2 0 0 80 12 114
2017 Language of service - Both English and French 39 41 5 11 4 0 0 80 15 112

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 36 7 2 2 1 0 89 4 112
2017 Language of service - Both English and French 54 36 4 3 3 0 0 90 5 112
2014 Language of service - English only 50 34 10 4 2 0 0 84 6 110
2014 Language of service - Both English and French 55 34 9 3 0 0 0 88 3 119
2011 Language of service - English only 55 37 4 2 1 1 0 93 3 126
2011 Language of service - Both English and French 52 42 1 4 1 0 0 94 5 144
2008 Language of service - English only 57 37 4 1 1 1 0 94 2 136
2008 Language of service - Both English and French 61 33 3 3 0 0 0 94 3 144

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 40 11 9 4 1 0 75 13 114
2017 Language of service - Both English and French 42 40 9 5 4 0 0 82 9 112

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 66 30 2 1 0 0 0 97 1 113
2017 Language of service - Both English and French 72 27 0 1 1 0 0 98 2 112
2014 Language of service - English only 69 22 6 3 1 0 0 91 4 110
2014 Language of service - Both English and French 73 19 7 2 0 0 0 92 2 119
2011 Language of service - English only 70 26 3 1 0 0 0 96 1 126
2011 Language of service - Both English and French 73 22 4 1 0 0 0 95 1 145

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 47 10 6 4 0 0 80 11 113
2017 Language of service - Both English and French 50 31 6 10 3 0 0 81 13 112
2014 Language of service - English only 23 50 10 15 2 0 0 73 17 110
2014 Language of service - Both English and French 36 39 12 8 6 0 0 74 14 119
2011 Language of service - English only 37 46 6 8 2 1 0 84 10 124
2011 Language of service - Both English and French 38 39 6 14 3 0 0 77 17 145

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 37 11 10 2 0 0 78 11 113
2017 Language of service - Both English and French 53 28 8 6 4 0 1 82 10 112
2014 Language of service - English only 34 40 8 15 3 0 0 74 17 110
2014 Language of service - Both English and French 43 30 16 8 3 0 0 73 11 119

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 41 6 10 3 0 0 81 13 113
2017 Language of service - Both English and French 54 31 7 4 4 0 0 86 7 112
2014 Language of service - English only 33 42 12 10 3 0 0 75 13 110
2014 Language of service - Both English and French 45 28 15 8 3 1 0 74 12 119
2011 Language of service - English only 56 33 7 2 1 1 0 90 3 126
2011 Language of service - Both English and French 49 40 5 6 0 0 0 89 6 145

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 44 2 2 0 0 0 97 2 113
2017 Language of service - Both English and French 58 33 4 4 1 0 0 91 5 111
2014 Language of service - English only 46 41 6 4 3 0 0 87 7 110
2014 Language of service - Both English and French 54 28 14 4 0 0 0 82 4 119
2011 Language of service - English only 59 37 1 2 2 0 0 95 4 126
2011 Language of service - Both English and French 58 32 6 3 0 0 0 90 3 144
2008 Language of service - English only 57 39 2 1 1 0 0 96 2 136
2008 Language of service - Both English and French 59 33 5 3 1 0 0 92 3 144

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 44 12 5 2 0 1 80 7 115
2017 Language of service - Both English and French 27 43 21 8 1 0 0 70 9 112
2014 Language of service - English only 37 39 16 5 3 0 0 76 7 110
2014 Language of service - Both English and French 29 35 21 11 3 0 0 64 15 119
2011 Language of service - English only 40 35 21 2 2 0 0 75 4 125
2011 Language of service - Both English and French 27 45 19 6 1 1 1 73 7 145
2008 Language of service - English only 32 40 17 8 2 0 0 73 10 136
2008 Language of service - Both English and French 38 36 15 5 5 0 1 75 10 144

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 22 40 18 10 0 1 29 31 115
2017 Language of service - Both English and French 8 20 45 20 6 0 1 27 28 112
2014 Language of service - English only 5 19 45 21 7 0 2 29 25 110
2014 Language of service - Both English and French 6 27 36 19 12 0 0 31 33 119
2011 Language of service - English only 4 16 42 25 10 0 2 36 21 126
2011 Language of service - Both English and French 6 25 33 22 10 1 4 33 33 144
2008 Language of service - English only 8 13 41 26 9 1 2 36 21 136
2008 Language of service - Both English and French 5 22 33 24 14 1 1 39 28 144

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 7 27 32 25 0 0 57 16 112
2017 Language of service - Both English and French 6 13 27 27 25 1 0 53 19 110
2014 Language of service - English only 7 22 30 29 10 0 2 39 30 110
2014 Language of service - Both English and French 8 19 29 28 13 2 1 42 28 119
2011 Language of service - English only 2 14 33 25 25 0 2 51 16 125
2011 Language of service - Both English and French 9 10 30 27 17 1 4 47 21 143
2008 Language of service - English only 9 7 26 38 18 1 1 57 17 136
2008 Language of service - Both English and French 4 16 19 36 21 2 2 59 21 144

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 30 27 7 4 0 0 11 62 115
2017 Language of service - Both English and French 24 27 27 11 9 0 3 20 52 112
2014 Language of service - English only 18 34 29 10 5 0 4 16 54 110
2014 Language of service - Both English and French 18 20 41 10 10 0 1 21 38 118
2011 Language of service - English only 9 16 43 20 9 0 2 30 26 126
2011 Language of service - Both English and French 17 23 36 11 9 0 4 21 42 143
2008 Language of service - English only 16 20 33 24 5 0 2 29 37 136
2008 Language of service - Both English and French 10 20 35 19 13 1 3 33 31 144

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 8 38 35 12 0 0 47 15 115
2017 Language of service - Both English and French 8 13 39 26 12 2 0 38 22 112
2014 Language of service - English only 4 8 33 40 12 0 2 53 13 109
2014 Language of service - Both English and French 5 15 45 23 12 0 1 35 20 118
2011 Language of service - English only 4 8 27 40 20 0 1 61 12 126
2011 Language of service - Both English and French 9 14 35 27 11 1 3 39 24 143
2008 Language of service - English only 8 13 29 31 18 0 2 50 21 136
2008 Language of service - Both English and French 3 14 40 28 14 1 1 43 17 144

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 16 38 20 13 0 1 33 28 115
2017 Language of service - Both English and French 14 29 32 18 5 2 0 24 44 112
2014 Language of service - English only 16 22 39 17 4 0 2 22 38 110
2014 Language of service - Both English and French 20 34 28 11 5 0 2 16 55 119
2011 Language of service - English only 7 17 37 25 14 0 1 39 24 126
2011 Language of service - Both English and French 12 27 31 18 10 0 3 28 40 142
2008 Language of service - English only 10 9 32 28 18 0 3 48 19 136
2008 Language of service - Both English and French 5 20 36 23 13 1 1 37 26 144

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 12 23 34 25 0 1 60 17 114
2017 Language of service - Both English and French 4 14 31 30 17 3 2 49 18 111
2014 Language of service - English only 7 9 26 31 25 0 3 57 17 110
2014 Language of service - Both English and French 5 17 29 26 19 2 3 47 23 119
2011 Language of service - English only 3 7 21 38 29 0 2 68 11 126
2011 Language of service - Both English and French 6 14 32 26 18 0 4 46 21 141
2008 Language of service - English only 5 11 19 33 27 0 4 63 17 136
2008 Language of service - Both English and French 8 18 28 24 18 2 2 44 27 144

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 25 29 13 9 1 2 23 48 114
2017 Language of service - Both English and French 18 20 33 22 4 1 1 27 39 111
2014 Language of service - English only 21 25 32 13 7 0 2 21 47 110
2014 Language of service - Both English and French 15 27 33 13 6 3 2 21 45 119
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 84 3 2 0 1 1 9 96 1 115
2017 Language of service - Both English and French 76 13 6 2 2 0 2 91 4 112
2014 Language of service - English only 81 4 4 0 0 0 12 96 0 110
2014 Language of service - Both English and French 75 15 4 5 1 0 0 90 6 119
2011 Language of service - English only 85 3 2 2 0 1 7 96 2 125
2011 Language of service - Both English and French 66 20 7 3 2 0 2 88 5 145
2008 Language of service - English only 87 1 2 0 1 1 8 97 1 135
2008 Language of service - Both English and French 64 20 6 5 3 0 1 85 8 144

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 30 20 9 3 2 0 67 12 115
2017 Language of service - Both English and French 34 29 13 6 8 7 3 70 16 112
2014 Language of service - English only 34 30 19 9 5 1 2 66 14 110
2014 Language of service - Both English and French 38 28 16 7 8 0 3 68 16 119

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 30 10 8 8 0 0 75 15 115
2017 Language of service - Both English and French 53 34 2 5 5 0 0 87 10 112
2014 Language of service - English only 42 32 11 8 6 0 0 74 15 110
2014 Language of service - Both English and French 58 20 8 7 7 0 1 78 14 119

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 33 11 9 6 1 2 73 15 115
2017 Language of service - Both English and French 41 38 10 5 4 1 1 81 9 112
2014 Language of service - English only 32 40 10 8 5 3 2 75 14 110
2014 Language of service - Both English and French 45 33 8 8 3 1 2 79 12 119
2011 Language of service - English only 43 30 8 14 5 1 0 73 19 124
2011 Language of service - Both English and French 35 40 7 14 4 0 0 75 19 145
2008 Language of service - English only 36 36 9 11 5 3 0 74 17 136
2008 Language of service - Both English and French 45 31 10 10 3 0 0 76 14 143

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 24 19 15 7 4 1 57 23 115
2017 Language of service - Both English and French 39 33 10 6 6 5 1 76 13 112
2014 Language of service - English only 25 37 13 8 10 5 3 66 20 110
2014 Language of service - Both English and French 35 27 15 11 4 4 3 67 17 119
2011 Language of service - English only 29 29 10 18 10 3 0 60 30 125
2011 Language of service - Both English and French 31 30 14 15 6 4 1 64 21 144
2008 Language of service - English only 34 29 6 14 12 5 0 67 27 136
2008 Language of service - Both English and French 40 26 11 12 7 3 1 69 20 144

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 20 20 22 10 11 3 40 36 115
2017 Language of service - Both English and French 17 21 16 15 15 13 4 45 36 112
2014 Language of service - English only 9 32 15 19 19 6 1 43 41 110
2014 Language of service - Both English and French 19 19 20 14 8 15 4 47 28 119

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 35 6 6 1 0 0 87 7 114
2017 Language of service - Both English and French 57 35 2 5 1 0 0 93 5 112
2014 Language of service - English only 49 38 5 4 5 0 0 86 8 110
2014 Language of service - Both English and French 53 30 5 11 1 0 0 83 12 119
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 34 10 4 5 0 0 82 9 115
2017 Language of service - Both English and French 45 37 12 4 2 0 0 82 7 112
2014 Language of service - English only 49 26 10 8 7 0 0 75 15 110
2014 Language of service - Both English and French 42 35 10 6 5 1 0 78 12 119
2011 Language of service - English only 47 33 10 5 5 0 0 80 10 125
2011 Language of service - Both English and French 47 27 10 12 4 0 0 74 15 144
2008 Language of service - English only 43 34 7 10 7 0 0 76 17 136
2008 Language of service - Both English and French 47 32 6 6 8 1 1 80 15 144

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 24 5 7 4 3 0 83 12 115
2017 Language of service - Both English and French 60 27 7 3 3 1 0 88 5 112
2014 Language of service - English only 56 26 10 5 3 1 0 83 7 110
2014 Language of service - Both English and French 57 20 13 6 2 2 0 79 8 119
2011 Language of service - English only 56 24 10 6 3 1 1 81 9 124
2011 Language of service - Both English and French 52 24 10 8 3 3 0 79 11 145
2008 Language of service - English only 54 26 10 7 3 0 0 80 10 136
2008 Language of service - Both English and French 55 26 8 6 3 1 0 82 10 144

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 32 10 4 6 0 0 80 11 114
2017 Language of service - Both English and French 50 35 5 7 3 0 0 84 11 112
2014 Language of service - English only 51 23 10 11 5 0 0 73 17 110
2014 Language of service - Both English and French 55 28 7 8 3 1 0 83 10 119
2011 Language of service - English only 44 34 8 7 6 1 0 78 13 126
2011 Language of service - Both English and French 49 25 12 8 5 0 0 74 13 145
2008 Language of service - English only 46 31 10 7 7 0 0 76 14 136
2008 Language of service - Both English and French 51 24 8 9 8 1 0 76 17 144

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 85 3 2 0 0 0 10 98 0 115
2017 Language of service - Both English and French 84 11 2 1 1 0 2 96 2 112
2014 Language of service - English only 77 5 4 0 0 0 14 96 0 110
2014 Language of service - Both English and French 76 17 3 1 3 0 0 93 3 119
2011 Language of service - English only 86 1 4 1 0 0 9 95 1 126
2011 Language of service - Both English and French 71 16 3 6 2 0 2 89 8 144
2008 Language of service - English only 86 4 1 0 1 1 7 98 1 136
2008 Language of service - Both English and French 73 8 6 6 5 0 3 84 11 144

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 19 6 6 3 2 6 84 9 115
2017 Language of service - Both English and French 52 24 5 4 1 5 9 88 5 112
2014 Language of service - English only 63 22 7 2 5 1 0 85 7 110
2014 Language of service - Both English and French 51 23 9 6 3 3 5 80 10 119
2011 Language of service - English only 46 32 9 1 2 8 2 87 4 125
2011 Language of service - Both English and French 36 33 9 8 6 2 7 76 14 145

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 19 7 7 3 0 0 83 11 115
2017 Language of service - Both English and French 60 29 3 4 4 0 0 89 8 112

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 67 21 5 4 3 0 0 88 7 115
2017 Language of service - Both English and French 66 21 4 7 2 1 0 88 9 112

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 28 5 3 3 0 0 89 6 115
2017 Language of service - Both English and French 59 23 10 5 3 0 0 83 8 112
2014 Language of service - English only 61 22 8 5 3 0 0 84 8 110
2014 Language of service - Both English and French 55 26 9 6 5 0 0 80 11 119
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 26 4 17 9 0 4 68 27 23
2017 Language of service - Both English and French 47 29 8 8 0 0 8 82 9 25
2014 Language of service - English only 29 50 10 0 10 0 0 79 10 20
2014 Language of service - Both English and French 45 26 9 9 3 3 6 78 13 35

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 35 9 7 7 0 0 77 14 115
2017 Language of service - Both English and French 37 39 6 10 5 2 0 78 15 112
2014 Language of service - English only 29 35 16 8 12 0 0 63 20 110
2014 Language of service - Both English and French 39 35 11 8 5 3 0 76 13 119
2011 Language of service - English only 31 38 16 5 10 0 0 69 15 126
2011 Language of service - Both English and French 34 38 12 10 5 1 0 73 15 144

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 39 7 6 8 0 0 79 14 113
2017 Language of service - Both English and French 33 45 6 7 8 1 0 78 15 112
2014 Language of service - English only 24 41 12 9 13 1 0 66 22 110
2014 Language of service - Both English and French 31 39 13 9 7 2 0 71 16 119
2011 Language of service - English only 36 38 10 6 10 1 0 75 15 125
2011 Language of service - Both English and French 32 36 17 10 5 1 0 68 15 143
2008 Language of service - English only 38 26 15 7 10 3 0 67 18 136
2008 Language of service - Both English and French 42 34 8 6 8 1 1 78 14 144

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 33 18 11 7 0 0 64 18 114
2017 Language of service - Both English and French 23 46 10 11 8 2 0 71 19 112
2014 Language of service - English only 16 41 14 15 14 1 0 58 29 110
2014 Language of service - Both English and French 24 32 19 15 9 2 0 57 24 119
2011 Language of service - English only 22 47 9 15 4 2 0 71 20 125
2011 Language of service - Both English and French 22 35 22 11 7 2 0 59 19 144
2008 Language of service - English only 24 42 10 13 9 4 0 68 22 136
2008 Language of service - Both English and French 27 41 11 12 7 2 0 70 19 144

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 36 13 10 11 0 0 66 21 114
2017 Language of service - Both English and French 37 33 10 11 7 2 0 71 18 112
2014 Language of service - English only 23 28 20 10 15 5 0 53 26 110
2014 Language of service - Both English and French 32 37 14 8 7 2 0 70 16 119
2011 Language of service - English only 28 33 17 9 11 2 0 63 20 126
2011 Language of service - Both English and French 29 34 17 8 8 4 0 65 17 144
2008 Language of service - English only 32 35 7 13 9 4 0 70 22 136
2008 Language of service - Both English and French 34 34 13 9 5 6 0 72 15 144

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 35 14 17 10 0 0 58 28 115
2017 Language of service - Both English and French 23 40 13 14 11 0 0 63 25 110
2014 Language of service - English only 12 35 14 25 11 3 0 48 38 110
2014 Language of service - Both English and French 24 33 22 13 7 1 0 58 20 118
2011 Language of service - English only 18 42 15 15 9 2 0 60 24 126
2011 Language of service - Both English and French 24 32 16 17 10 2 0 57 27 144
2008 Language of service - English only 22 39 10 15 13 1 0 62 28 136
2008 Language of service - Both English and French 27 36 10 15 10 2 0 65 25 144
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 43 11 7 2 0 0 80 9 115
2017 Language of service - Both English and French 37 42 7 7 6 0 0 80 13 112
2014 Language of service - English only 29 47 11 9 4 0 0 75 14 110
2014 Language of service - Both English and French 36 48 8 3 5 0 0 84 8 119
2011 Language of service - English only 40 45 9 5 2 0 0 85 6 126
2011 Language of service - Both English and French 34 43 6 12 3 1 0 78 16 143

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 37 4 1 0 0 0 96 1 115
2017 Language of service - Both English and French 58 36 3 1 0 3 0 96 1 112
2014 Language of service - English only 52 41 1 5 0 1 0 94 5 110
2014 Language of service - Both English and French 60 30 6 1 1 2 0 92 2 119
2011 Language of service - English only 56 35 5 2 1 2 0 93 2 126
2011 Language of service - Both English and French 48 39 8 4 0 1 0 88 4 143

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 39 11 4 2 0 1 82 6 115
2017 Language of service - Both English and French 45 36 4 7 5 2 1 83 13 112
2014 Language of service - English only 44 34 7 9 5 1 0 79 14 110
2014 Language of service - Both English and French 48 35 6 3 3 3 2 88 6 119
2011 Language of service - English only 54 23 9 6 6 1 0 78 13 126
2011 Language of service - Both English and French 47 37 6 7 1 2 0 86 8 143
2008 Language of service - English only 40 34 12 7 5 3 0 76 12 136
2008 Language of service - Both English and French 53 26 10 4 4 2 0 82 9 144

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 35 19 9 7 0 0 65 16 114
2017 Language of service - Both English and French 34 38 11 6 4 6 1 77 12 112
2014 Language of service - English only 38 33 16 6 7 0 0 71 14 110
2014 Language of service - Both English and French 35 35 21 3 2 3 1 73 5 119
2011 Language of service - English only 29 36 21 6 6 2 1 67 11 126
2011 Language of service - Both English and French 38 38 13 6 1 3 1 79 8 143

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 22 18 10 18 6 2 50 30 114
2017 Language of service - Both English and French 23 18 15 15 14 8 5 48 35 111
2014 Language of service - English only 15 29 18 16 15 6 2 48 33 110
2014 Language of service - Both English and French 20 28 16 19 12 3 2 51 33 119
2011 Language of service - English only 18 21 25 13 17 6 0 42 32 125
2011 Language of service - Both English and French 17 25 19 17 12 8 1 47 32 144

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 6 2 0 0 1 12 98 0 114
2017 Language of service - Both English and French 68 21 4 3 2 1 1 91 5 112
2014 Language of service - English only 71 7 6 0 1 0 15 91 1 110
2014 Language of service - Both English and French 71 15 4 5 3 1 2 88 8 119

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 82 7 2 0 0 1 8 98 0 115
2017 Language of service - Both English and French 77 19 0 3 1 0 1 96 4 112
2014 Language of service - English only 74 8 6 1 0 1 10 93 1 110
2014 Language of service - Both English and French 71 22 3 3 0 1 1 95 3 119
2011 Language of service - English only 83 7 3 0 0 3 3 97 0 126
2011 Language of service - Both English and French 73 20 2 3 1 1 1 94 4 143
2008 Language of service - English only 83 7 4 0 1 1 3 95 1 136
2008 Language of service - Both English and French 77 18 2 2 0 0 1 96 2 144

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 30 9 15 7 0 0 69 22 115
2017 Language of service - Both English and French 48 35 8 4 4 2 0 85 7 112
2014 Language of service - English only 31 31 15 13 9 1 0 62 22 110
2014 Language of service - Both English and French 35 35 13 7 8 3 0 72 15 119
2011 Language of service - English only 45 33 6 9 6 1 0 79 15 126
2011 Language of service - Both English and French 49 32 8 7 3 0 0 81 10 145
2008 Language of service - English only 43 37 10 7 4 0 0 79 11 136
2008 Language of service - Both English and French 56 28 8 6 2 1 0 85 8 144

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 26 5 21 22 1 3 50 44 115
2017 Language of service - Both English and French 34 21 14 17 9 2 3 58 27 111
2014 Language of service - English only 17 23 16 24 19 1 1 41 44 110
2014 Language of service - Both English and French 22 29 14 14 17 3 2 53 32 119
2011 Language of service - English only 14 25 15 20 26 0 0 39 46 125
2011 Language of service - Both English and French 19 31 14 19 16 1 1 50 36 145
2008 Language of service - English only 15 35 14 17 18 1 1 50 36 136
2008 Language of service - Both English and French 24 35 15 12 12 1 1 60 24 144

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 41 18 5 4 0 0 73 10 115
2017 Language of service - Both English and French 35 39 11 7 5 5 0 77 12 112

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 36 16 4 2 1 2 78 6 115
2017 Language of service - Both English and French 56 30 4 3 5 3 0 88 8 111
2014 Language of service - English only 38 35 19 3 3 3 0 75 6 110
2014 Language of service - Both English and French 53 33 5 3 2 3 0 90 5 119

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 41 11 4 0 0 0 84 4 114
2017 Language of service - Both English and French 58 30 3 4 4 1 0 90 7 112
2014 Language of service - English only 45 30 17 4 3 1 0 76 6 110
2014 Language of service - Both English and French 54 32 6 3 3 3 0 89 5 119
2011 Language of service - English only 44 34 13 6 2 1 0 78 9 126
2011 Language of service - Both English and French 44 35 12 8 0 2 0 80 8 144

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 36 5 6 2 0 0 87 8 115
2017 Language of service - Both English and French 64 28 2 3 4 0 0 92 6 112
2014 Language of service - English only 50 35 5 6 5 0 0 85 11 110
2014 Language of service - Both English and French 58 32 5 2 3 1 0 91 4 119
2011 Language of service - English only 50 37 6 6 2 0 0 87 8 126
2011 Language of service - Both English and French 54 33 10 3 0 0 0 87 3 144
2008 Language of service - English only 46 35 10 5 4 1 0 81 9 136
2008 Language of service - Both English and French 58 31 6 2 2 1 0 90 4 144

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 30 12 3 3 1 0 82 5 115
2017 Language of service - Both English and French 59 28 5 4 4 0 0 87 7 111
2014 Language of service - English only 41 33 12 7 6 0 0 74 14 110
2014 Language of service - Both English and French 54 27 11 7 2 0 0 81 8 119
2011 Language of service - English only 47 35 10 6 2 0 0 82 7 125
2011 Language of service - Both English and French 57 29 10 5 0 0 0 85 5 144

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 34 7 6 1 0 0 86 7 115
2017 Language of service - Both English and French 60 28 3 6 3 0 0 88 8 111
2014 Language of service - English only 42 36 8 9 5 0 0 78 14 110
2014 Language of service - Both English and French 48 32 8 9 3 0 0 80 12 119
2011 Language of service - English only 44 37 12 5 2 0 0 81 7 125
2011 Language of service - Both English and French 50 32 12 5 1 0 0 83 6 143
2008 Language of service - English only 49 33 7 7 4 0 0 82 11 135
2008 Language of service - Both English and French 56 32 3 7 2 0 0 88 9 143

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 18 17 5 4 6 1 72 10 115
2017 Language of service - Both English and French 52 15 15 7 5 6 0 72 12 112
2014 Language of service - English only 43 28 12 6 7 4 0 74 13 110
2014 Language of service - Both English and French 49 18 18 8 4 3 0 69 13 119
2011 Language of service - English only 50 26 14 6 2 2 0 77 8 125
2011 Language of service - Both English and French 57 17 12 8 5 2 0 76 13 145
2008 Language of service - English only 42 26 12 10 6 5 0 71 16 136
2008 Language of service - Both English and French 43 21 18 10 3 3 0 67 14 143
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 17 53 30 115
2017 Language of service - Both English and French 20 45 35 112
2014 Language of service - English only 12 54 35 110
2014 Language of service - Both English and French 22 37 41 119
2011 Language of service - English only 11 62 27 125
2011 Language of service - Both English and French 20 49 31 144

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 45 22 22 6 6 0 18
2017 Language of service - Both English and French 22 31 32 0 10 4 22
2014 Language of service - English only 7 38 23 23 9999 8 13
2014 Language of service - Both English and French 7 49 19 12 9999 13 25
2011 Language of service - English only 51 28 14 7 9999 0 14
2011 Language of service - Both English and French 21 42 27 7 9999 3 29
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 13 87 115
2017 Language of service - Both English and French 13 87 112
2014 Language of service - English only 14 86 110
2014 Language of service - Both English and French 15 85 119

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 15
2017 Language of service - Both English and French 72 14
2014 Language of service - English only 54 15
2014 Language of service - Both English and French 44 18

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 67 15
2017 Language of service - Both English and French 57 14
2014 Language of service - English only 73 15
2014 Language of service - Both English and French 66 18

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14
2014 Language of service - English only 0 15

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15
2017 Language of service - Both English and French 0 14
2014 Language of service - English only 0 15
2014 Language of service - Both English and French 0 18

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15
2017 Language of service - Both English and French 0 14
2014 Language of service - English only 0 15
2014 Language of service - Both English and French 0 18

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14
2014 Language of service - English only 0 15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 46 15
2017 Language of service - Both English and French 70 14
2014 Language of service - English only 33 15
2014 Language of service - Both English and French 78 18

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 50 14
2014 Language of service - Both English and French 61 18

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 57 14
2014 Language of service - Both English and French 44 18

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 34 15
2017 Language of service - Both English and French 65 14
2014 Language of service - English only 40 15
2014 Language of service - Both English and French 29 18

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 15
2017 Language of service - Both English and French 50 14
2014 Language of service - English only 66 15
2014 Language of service - Both English and French 61 18

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 48 15
2017 Language of service - Both English and French 50 14
2014 Language of service - English only 34 15
2014 Language of service - Both English and French 33 18

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15
2017 Language of service - Both English and French 0 14
2014 Language of service - Both English and French 0 18

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 42 14
2014 Language of service - Both English and French 55 18

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 45 15
2017 Language of service - Both English and French 56 14
2014 Language of service - English only 47 15
2014 Language of service - Both English and French 55 18

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15
2014 Language of service - Both English and French 0 18

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 15
2014 Language of service - English only 33 15

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 13
2014 Language of service - English only 0 14

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 15

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 13
2014 Language of service - English only 0 14

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15
2014 Language of service - Both English and French 0 18

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15
2017 Language of service - Both English and French 0 13
2014 Language of service - English only 0 14

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 38 13
2014 Language of service - English only 43 14
2014 Language of service - Both English and French 39 18

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15
2014 Language of service - English only 0 14
2014 Language of service - Both English and French 0 18

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 15
2017 Language of service - Both English and French 46 13
2014 Language of service - English only 58 14
2014 Language of service - Both English and French 61 18

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15
2017 Language of service - Both English and French 0 13
2014 Language of service - English only 0 14
2014 Language of service - Both English and French 0 18

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 15
2017 Language of service - Both English and French 62 13
2014 Language of service - English only 64 14
2014 Language of service - Both English and French 74 18

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 15
2017 Language of service - Both English and French 0 13

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 100 0 14
2017 Language of service - Both English and French 100 0 14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 11 27 2 4 22 9 52 9 114
2017 Language of service - Both English and French 19 19 15 3 7 28 9 60 16 112
2014 Language of service - English only 21 14 27 4 5 24 6 49 13 110
2014 Language of service - Both English and French 22 20 15 3 8 26 6 61 17 119

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 28 16 5 3 10 2 72 9 115
2017 Language of service - Both English and French 41 30 13 2 7 6 0 76 10 112
2014 Language of service - English only 31 32 12 6 7 11 0 71 15 110
2014 Language of service - Both English and French 41 31 11 4 5 9 0 78 10 119
2011 Language of service - English only 38 38 11 5 5 3 0 78 10 125
2011 Language of service - Both English and French 45 37 7 4 1 5 0 87 6 144
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 51 8 3 2 1 3 87 5 115
2017 Language of service - Both English and French 31 49 7 4 0 2 7 87 5 112
2014 Language of service - English only 21 60 9 6 2 0 2 83 8 110
2014 Language of service - Both English and French 28 48 7 4 1 4 7 87 6 119
2011 Language of service - English only 28 55 9 4 2 0 3 85 6 126
2011 Language of service - Both English and French 27 50 8 6 1 0 8 84 8 144
2008 Language of service - English only 26 47 7 10 3 1 7 79 14 136
2008 Language of service - Both English and French 31 42 8 5 3 2 9 82 9 144

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 16 29 10 2 23 4 45 15 115
2017 Language of service - Both English and French 18 24 17 5 3 21 12 63 11 112
2014 Language of service - English only 12 23 26 9 6 19 5 46 19 110
2014 Language of service - Both English and French 13 18 20 5 4 30 10 51 15 119
2011 Language of service - English only 14 24 31 3 7 19 2 47 13 125
2011 Language of service - Both English and French 17 28 23 4 1 22 6 62 7 143

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 34 11 3 0 5 3 84 4 115
2017 Language of service - Both English and French 47 22 11 3 1 10 8 83 4 112
2014 Language of service - English only 35 35 16 4 2 6 2 76 6 110
2014 Language of service - Both English and French 38 25 11 3 3 13 8 80 6 119
2011 Language of service - English only 44 30 15 2 3 4 3 79 5 126
2011 Language of service - Both English and French 35 35 9 4 2 8 6 82 7 144
2008 Language of service - English only 30 39 12 5 1 7 7 79 8 135
2008 Language of service - Both English and French 42 27 8 4 1 8 8 83 7 144

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 29 14 4 1 7 3 80 5 115
2017 Language of service - Both English and French 45 25 9 3 2 9 7 84 5 111
2014 Language of service - English only 36 29 15 6 5 6 2 71 13 110
2014 Language of service - Both English and French 34 28 12 2 2 15 8 80 4 119
2011 Language of service - English only 38 34 18 2 5 3 2 75 7 125
2011 Language of service - Both English and French 33 37 8 4 0 11 6 86 4 144
2008 Language of service - English only 33 31 10 11 7 4 5 70 19 136
2008 Language of service - Both English and French 44 28 4 7 3 8 6 84 11 144
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 6 94 111
2014 Language of service - English only 5 95 110
2014 Language of service - Both English and French 7 93 119

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 15 23 3 0 29 7 60 4 115
2017 Language of service - Both English and French 21 12 9 2 5 44 7 68 13 111
2014 Language of service - English only 26 10 27 3 0 29 5 55 4 110
2014 Language of service - Both English and French 24 19 8 3 2 39 5 77 7 119

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 36 17 2 0 12 1 79 2 115
2017 Language of service - Both English and French 46 28 10 1 5 9 1 82 7 112
2014 Language of service - English only 33 26 21 5 0 14 1 69 6 110
2014 Language of service - Both English and French 49 21 13 4 2 10 1 79 7 119
2011 Language of service - English only 43 30 19 3 2 2 0 75 6 126
2011 Language of service - Both English and French 52 30 12 1 0 4 0 86 1 145
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 20 15 7 1 1 1 77 8 113
2017 Language of service - Both English and French 50 24 13 6 5 1 2 76 11 112

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 40 24 10 3 0 0 64 12 114
2017 Language of service - Both English and French 9 28 38 18 8 0 0 36 26 112

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 40 19 6 2 0 0 73 8 114
2017 Language of service - Both English and French 16 38 27 12 6 1 0 55 18 112

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 35 21 6 3 0 0 70 9 114
2017 Language of service - Both English and French 13 22 28 23 10 1 3 37 35 111

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 24 10 3 1 1 4 86 4 114
2017 Language of service - Both English and French 39 35 15 4 2 0 5 78 6 111

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 32 20 5 5 0 1 69 11 113
2017 Language of service - Both English and French 26 32 24 7 10 0 0 58 17 111

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 30 27 11 4 0 1 57 16 114
2017 Language of service - Both English and French 30 33 23 9 5 0 0 63 14 111

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 40 16 13 5 0 1 65 19 114
2017 Language of service - Both English and French 17 41 22 17 4 0 0 58 20 110

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 35 14 12 5 0 1 68 18 114
2017 Language of service - Both English and French 32 33 19 9 5 1 0 66 15 111

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 36 16 8 3 0 0 74 10 114
2017 Language of service - Both English and French 23 35 24 14 4 0 0 58 18 111

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 12 12 0 0 0 1 88 0 114
2017 Language of service - Both English and French 72 18 5 3 3 0 0 90 5 111

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 12 7 0 0 0 0 93 0 115
2017 Language of service - Both English and French 79 9 5 4 2 2 0 90 6 111

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 73 17 10 1 0 0 0 90 1 115
2017 Language of service - Both English and French 54 31 4 7 3 0 0 86 10 112

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 16 10 3 2 0 1 86 4 114
2017 Language of service - Both English and French 62 18 14 4 2 0 0 80 5 112

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 7 2 2 0 0 25 95 2 115
2017 Language of service - Both English and French 54 17 3 1 0 0 25 94 1 111

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 18 5 1 3 0 3 91 4 114
2017 Language of service - Both English and French 64 25 4 5 1 0 1 89 6 111

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 23 4 1 4 0 1 91 4 115
2017 Language of service - Both English and French 74 20 4 2 1 0 0 94 3 112

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 26 12 2 1 0 1 85 3 115
2017 Language of service - Both English and French 52 31 7 4 5 0 2 84 8 112

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 48 25 4 3 0 0 67 8 115
2017 Language of service - Both English and French 6 40 42 10 2 0 0 46 12 112

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 3 14 34 41 9 0 0 50 16 115
2017 Language of service - Both English and French 5 19 45 21 9 0 0 30 24 112

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 44 8 3 0 1 0 90 3 115
2017 Language of service - Both English and French 51 35 6 7 2 0 0 85 8 111

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 39 11 10 2 0 0 76 12 115
2017 Language of service - Both English and French 34 45 11 6 5 0 0 78 11 111
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 11 89 114
2017 Language of service - Both English and French 19 81 112
2014 Language of service - English only 11 89 110
2014 Language of service - Both English and French 15 85 118

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 69 31 13
2017 Language of service - Both English and French 72 28 21
2014 Language of service - English only 83 17 12
2014 Language of service - Both English and French 88 12 17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 47 41 7 6 0 0 0 87 6 15
2014 Language of service - English only 39 61 0 0 0 0 0 100 0 10
2014 Language of service - Both English and French 66 34 0 0 0 0 0 100 0 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 31 12 3 4 6 1 47 53 115
2017 Language of service - Both English and French 46 23 12 4 6 8 0 50 50 112

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 56
2017 Language of service - Both English and French 8 51

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 56
2017 Language of service - Both English and French 14 51

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 56
2017 Language of service - Both English and French 10 51

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 56
2017 Language of service - Both English and French 46 51

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 56
2017 Language of service - Both English and French 4 51

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 40 56
2017 Language of service - Both English and French 48 51

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 18 57 18 5 0 2 56
2017 Language of service - Both English and French 12 62 17 2 0 7 48

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 32 11 12 5 0 7 70 19 57
2017 Language of service - Both English and French 23 29 10 20 10 2 6 57 33 51

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 12 20 11 8 5 34 37 31 57
2017 Language of service - Both English and French 6 12 12 10 22 4 35 29 52 51
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