2017 Public Service Employee Survey Results for Atlantic Canada Opportunities Agency by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 44 5 6 2 0 0 87 9 227
2017 Does not provide services to public 52 35 3 8 2 0 0 87 10 251
2014 Provides services to public 44 39 3 8 5 0 0 83 13 231
2014 Does not provide services to public 54 34 4 6 2 0 0 88 8 263
2011 Provides services to public 61 32 2 3 1 0 0 93 4 272
2011 Does not provide services to public 63 32 2 3 0 0 0 95 3 335
2008 Provides services to public 70 27 1 2 0 0 0 96 2 283
2008 Does not provide services to public 67 26 3 4 1 0 0 93 5 338

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 81 12 3 0 1 1 1 96 2 226
2017 Does not provide services to public 81 13 4 0 1 0 1 95 2 250
2014 Provides services to public 74 17 3 3 1 0 2 93 3 231
2014 Does not provide services to public 80 15 2 1 0 1 0 97 1 263
2011 Provides services to public 80 14 1 1 1 0 1 96 3 272
2011 Does not provide services to public 82 12 1 3 0 1 1 96 3 336
2008 Provides services to public 85 11 2 1 0 0 1 97 1 283
2008 Does not provide services to public 86 12 0 1 1 0 0 98 2 338

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 80 15 1 2 1 0 1 96 3 227
2017 Does not provide services to public 75 16 4 3 1 0 0 91 4 251
2014 Provides services to public 75 13 3 3 2 0 4 92 5 231
2014 Does not provide services to public 71 18 4 5 1 0 0 90 7 263
2011 Provides services to public 74 17 3 3 1 0 1 93 4 271
2011 Does not provide services to public 68 19 5 5 1 0 2 89 7 336
2008 Provides services to public 77 16 2 2 1 0 1 95 3 283
2008 Does not provide services to public 71 20 1 5 3 0 0 91 8 338

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 28 3 4 1 0 0 92 5 227
2017 Does not provide services to public 61 26 5 7 2 0 0 87 8 251
2014 Provides services to public 65 27 2 5 1 0 0 92 6 231
2014 Does not provide services to public 67 22 3 5 3 0 0 89 7 263
2011 Provides services to public 65 28 3 2 2 0 0 93 4 269
2011 Does not provide services to public 67 25 3 4 1 0 0 92 5 334

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 41 8 10 3 0 0 80 13 226
2017 Does not provide services to public 41 39 7 10 2 0 0 80 12 251
2014 Provides services to public 36 43 8 11 2 0 0 79 13 231
2014 Does not provide services to public 42 37 8 9 3 0 1 79 13 263
2011 Provides services to public 51 33 7 5 3 0 0 85 8 272
2011 Does not provide services to public 47 36 9 6 2 0 1 84 8 331
2008 Provides services to public 48 34 8 8 2 0 0 82 10 283
2008 Does not provide services to public 44 37 10 7 2 0 1 81 9 338

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 36 3 3 1 0 0 93 5 227
2017 Does not provide services to public 55 28 8 5 4 0 0 83 9 251
2014 Provides services to public 52 35 6 6 2 0 0 86 7 231
2014 Does not provide services to public 51 30 7 7 4 0 0 82 11 263
2011 Provides services to public 59 29 7 3 1 0 0 89 5 272
2011 Does not provide services to public 58 25 9 5 3 0 0 83 8 336
2008 Provides services to public 52 38 5 3 2 0 0 90 5 283
2008 Does not provide services to public 46 38 8 7 2 0 0 83 9 338

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 32 1 3 1 0 0 95 4 227
2017 Does not provide services to public 63 24 6 5 2 0 0 87 8 251
2014 Provides services to public 59 34 3 3 2 0 0 92 4 231
2014 Does not provide services to public 58 30 4 4 3 0 0 88 8 263
2011 Provides services to public 61 33 4 1 1 0 0 94 2 272
2011 Does not provide services to public 57 34 5 2 2 0 0 91 4 334
2008 Provides services to public 59 33 3 4 2 0 0 92 5 283
2008 Does not provide services to public 54 35 4 6 3 0 0 88 8 338

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 29 3 2 1 0 0 95 3 226
2017 Does not provide services to public 67 27 4 2 0 0 1 94 2 251
2014 Provides services to public 62 32 4 2 0 0 0 93 2 231
2014 Does not provide services to public 71 22 4 1 1 0 1 94 2 263

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 25 4 3 4 0 0 89 7 226
2017 Does not provide services to public 62 29 4 3 1 1 0 92 4 251
2014 Provides services to public 51 33 7 5 3 0 0 84 9 231
2014 Does not provide services to public 55 26 8 7 3 1 0 82 10 263
2011 Provides services to public 55 33 7 5 1 0 0 87 6 271
2011 Does not provide services to public 52 35 6 5 2 0 0 87 7 334

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 21 12 13 9 0 8 64 24 227
2017 Does not provide services to public 43 18 9 9 5 1 15 73 16 251
2014 Provides services to public 29 28 13 11 9 2 7 63 22 231
2014 Does not provide services to public 39 18 13 12 4 2 12 66 19 263
2011 Provides services to public 29 26 11 12 11 2 10 61 26 271
2011 Does not provide services to public 35 27 12 8 9 0 9 68 19 335
2008 Provides services to public 29 30 7 13 11 1 7 65 27 283
2008 Does not provide services to public 34 24 11 14 7 0 9 64 24 338

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 41 4 5 1 0 0 90 6 225
2017 Does not provide services to public 44 36 7 6 7 0 0 80 13 250
2014 Provides services to public 43 39 8 7 3 0 0 82 10 231
2014 Does not provide services to public 38 38 11 9 4 0 0 77 13 263
2011 Provides services to public 52 36 6 4 2 0 0 88 6 269
2011 Does not provide services to public 46 38 8 5 3 0 0 84 8 334
2008 Provides services to public 49 37 7 4 2 0 0 86 7 281
2008 Does not provide services to public 45 34 10 8 3 0 0 79 11 336

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 32 15 9 8 0 0 68 17 225
2017 Does not provide services to public 42 29 11 12 5 0 0 72 17 251
2014 Provides services to public 26 36 17 12 8 0 0 62 20 231
2014 Does not provide services to public 36 35 10 12 6 0 0 71 18 263
2011 Provides services to public 30 38 13 13 6 0 0 68 19 271
2011 Does not provide services to public 37 35 11 11 7 0 0 72 18 334

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 43 7 11 3 0 0 80 13 226
2017 Does not provide services to public 45 34 9 7 5 0 0 79 12 251

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 36 6 2 2 0 0 90 5 224
2017 Does not provide services to public 54 34 6 3 3 0 0 88 6 251
2014 Provides services to public 52 33 10 3 1 0 0 86 4 231
2014 Does not provide services to public 50 37 7 4 1 0 0 87 6 263
2011 Provides services to public 53 40 3 3 1 0 0 93 4 271
2011 Does not provide services to public 48 37 10 4 1 0 0 86 5 333
2008 Provides services to public 59 35 3 2 1 0 0 94 3 283
2008 Does not provide services to public 57 30 7 4 3 0 0 87 6 338

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 40 10 7 4 0 0 79 11 226
2017 Does not provide services to public 43 31 9 10 7 0 0 74 17 250

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 28 1 1 0 0 0 97 1 225
2017 Does not provide services to public 62 24 8 4 1 0 0 87 6 250
2014 Provides services to public 71 20 7 2 0 0 0 91 3 231
2014 Does not provide services to public 69 24 6 1 0 0 0 93 1 263
2011 Provides services to public 71 24 4 1 0 0 0 95 1 272
2011 Does not provide services to public 67 27 4 1 1 0 0 94 2 335

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 39 8 8 4 0 0 80 12 225
2017 Does not provide services to public 47 33 9 5 6 0 0 80 11 250
2014 Provides services to public 30 43 12 11 4 0 0 73 15 231
2014 Does not provide services to public 40 39 9 9 3 0 0 79 12 263
2011 Provides services to public 37 43 6 11 3 0 0 80 14 270
2011 Does not provide services to public 44 37 8 8 2 0 0 81 11 333

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 33 9 8 3 0 0 80 11 225
2017 Does not provide services to public 47 33 12 4 4 0 0 80 8 251
2014 Provides services to public 39 35 13 11 3 0 0 73 14 231
2014 Does not provide services to public 46 32 12 7 4 0 0 78 10 263

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 36 7 7 3 0 0 83 10 225
2017 Does not provide services to public 48 35 8 7 2 0 0 83 9 251
2014 Provides services to public 39 35 14 9 3 0 0 74 12 231
2014 Does not provide services to public 46 31 11 9 2 0 0 78 11 263
2011 Provides services to public 52 37 6 4 0 0 0 89 5 272
2011 Does not provide services to public 50 36 8 3 1 1 0 88 4 331

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 39 3 3 0 0 0 94 4 224
2017 Does not provide services to public 53 31 8 5 4 0 0 84 8 250
2014 Provides services to public 50 34 10 4 1 0 0 84 6 231
2014 Does not provide services to public 53 27 12 7 2 0 0 79 9 263
2011 Provides services to public 59 34 4 3 1 0 0 93 4 271
2011 Does not provide services to public 52 37 6 2 3 0 0 90 5 335
2008 Provides services to public 58 36 4 2 1 0 0 93 3 283
2008 Does not provide services to public 50 38 5 5 2 0 0 88 7 337

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 44 17 6 1 0 0 75 8 227
2017 Does not provide services to public 48 34 9 5 3 0 0 82 9 250
2014 Provides services to public 33 38 18 8 3 0 0 70 11 231
2014 Does not provide services to public 36 39 14 7 4 0 0 75 11 263
2011 Provides services to public 33 41 20 4 1 0 0 74 6 271
2011 Does not provide services to public 42 32 19 6 1 0 0 73 7 333
2008 Provides services to public 35 39 16 6 4 0 1 74 10 283
2008 Does not provide services to public 31 38 23 4 4 0 0 69 8 338

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 21 42 19 8 0 1 28 29 227
2017 Does not provide services to public 10 20 38 19 10 2 2 30 31 249
2014 Provides services to public 6 24 40 20 10 0 1 30 30 231
2014 Does not provide services to public 5 19 37 26 10 1 3 37 24 262
2011 Provides services to public 5 21 37 24 10 0 3 35 27 271
2011 Does not provide services to public 4 22 36 22 13 1 2 36 27 335
2008 Provides services to public 7 17 37 25 11 1 2 37 25 283
2008 Does not provide services to public 6 19 41 22 11 1 1 33 26 338

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 10 27 30 25 0 0 55 18 222
2017 Does not provide services to public 6 11 30 29 21 1 3 52 17 250
2014 Provides services to public 8 20 30 28 11 1 1 41 29 231
2014 Does not provide services to public 7 10 27 32 19 1 3 54 18 262
2011 Provides services to public 6 12 31 26 21 1 3 49 18 269
2011 Does not provide services to public 4 11 27 29 26 2 1 56 16 333
2008 Provides services to public 7 12 22 37 19 1 2 58 19 283
2008 Does not provide services to public 4 9 25 35 23 1 3 60 14 337

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 28 27 9 7 0 1 15 57 227
2017 Does not provide services to public 15 25 34 15 9 1 1 25 41 248
2014 Provides services to public 18 27 35 10 8 0 2 18 46 230
2014 Does not provide services to public 14 21 33 19 9 1 3 29 37 262
2011 Provides services to public 13 20 39 15 9 0 3 25 35 270
2011 Does not provide services to public 9 20 37 19 14 0 2 33 30 332
2008 Provides services to public 14 20 34 21 9 0 2 31 35 283
2008 Does not provide services to public 9 23 31 23 11 0 3 35 33 338

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 10 39 30 12 1 0 43 18 227
2017 Does not provide services to public 6 15 34 30 12 0 2 44 22 250
2014 Provides services to public 5 12 39 31 12 0 1 44 17 229
2014 Does not provide services to public 5 11 44 26 12 1 1 38 16 261
2011 Provides services to public 7 11 31 33 15 0 2 49 19 270
2011 Does not provide services to public 4 14 41 27 12 0 2 39 19 333
2008 Provides services to public 6 13 34 29 16 0 2 45 20 283
2008 Does not provide services to public 4 15 35 30 13 0 2 44 20 336

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 22 35 19 9 1 0 29 36 227
2017 Does not provide services to public 12 21 28 23 11 2 3 36 35 249
2014 Provides services to public 18 28 34 14 5 0 2 19 46 231
2014 Does not provide services to public 17 26 28 16 10 2 2 27 44 261
2011 Provides services to public 10 22 34 21 12 0 2 33 32 269
2011 Does not provide services to public 12 21 29 20 14 1 3 36 34 333
2008 Provides services to public 8 14 34 25 16 1 2 42 23 283
2008 Does not provide services to public 9 19 28 28 13 0 2 42 29 337

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 13 27 32 21 1 1 55 18 225
2017 Does not provide services to public 6 8 28 30 20 3 5 55 15 250
2014 Provides services to public 6 13 27 29 22 1 3 52 20 231
2014 Does not provide services to public 5 13 25 31 21 2 3 55 19 262
2011 Provides services to public 5 10 27 32 23 0 3 57 16 268
2011 Does not provide services to public 3 6 25 35 25 1 5 64 10 333
2008 Provides services to public 7 14 24 28 22 1 3 53 23 283
2008 Does not provide services to public 6 14 26 30 20 0 4 52 21 336

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 23 31 18 7 1 1 25 44 225
2017 Does not provide services to public 11 19 34 23 8 1 3 33 31 249
2014 Provides services to public 18 26 33 13 7 2 2 21 46 231
2014 Does not provide services to public 12 17 35 21 12 1 2 34 30 262
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 80 8 4 1 1 0 5 93 2 227
2017 Does not provide services to public 78 12 3 5 1 0 2 91 6 251
2014 Provides services to public 77 10 4 3 0 0 6 93 3 231
2014 Does not provide services to public 78 12 3 5 1 0 2 91 6 263
2011 Provides services to public 75 12 5 2 1 0 4 92 3 271
2011 Does not provide services to public 74 16 3 4 1 0 2 92 5 332
2008 Provides services to public 75 11 5 2 2 0 5 90 5 282
2008 Does not provide services to public 71 16 4 5 1 0 3 90 6 338

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 30 17 7 6 4 1 69 14 227
2017 Does not provide services to public 35 31 12 8 5 7 3 72 14 251
2014 Provides services to public 36 29 17 8 7 0 3 67 15 231
2014 Does not provide services to public 39 27 12 10 4 4 5 72 15 263

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 32 6 7 6 0 0 81 13 227
2017 Does not provide services to public 53 29 5 6 6 0 0 83 12 250
2014 Provides services to public 50 26 9 7 7 0 0 77 14 231
2014 Does not provide services to public 50 27 6 10 4 1 1 79 14 263

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 36 11 7 5 1 1 77 12 227
2017 Does not provide services to public 49 34 5 6 4 1 0 84 10 251
2014 Provides services to public 38 36 9 9 4 2 2 77 13 231
2014 Does not provide services to public 47 31 7 10 3 1 1 80 13 263
2011 Provides services to public 39 35 7 14 5 0 0 74 19 270
2011 Does not provide services to public 42 36 9 6 5 1 0 79 12 332
2008 Provides services to public 41 33 9 11 5 1 0 75 15 282
2008 Does not provide services to public 43 35 6 11 4 1 0 79 15 338

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 29 15 11 7 4 1 67 18 227
2017 Does not provide services to public 46 28 5 8 6 6 1 80 15 251
2014 Provides services to public 30 32 14 10 7 4 3 66 18 231
2014 Does not provide services to public 47 22 8 12 5 4 2 73 18 263
2011 Provides services to public 30 29 12 16 8 3 1 62 25 270
2011 Does not provide services to public 44 26 10 10 6 4 1 73 16 335
2008 Provides services to public 37 28 8 13 10 4 1 68 23 283
2008 Does not provide services to public 42 26 11 11 5 5 0 72 17 338

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 20 18 18 12 12 3 43 36 227
2017 Does not provide services to public 21 26 12 11 8 19 4 61 24 250
2014 Provides services to public 14 25 17 17 14 11 3 45 35 231
2014 Does not provide services to public 20 24 14 16 11 11 4 53 31 263

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 35 4 5 1 0 0 90 6 226
2017 Does not provide services to public 57 29 6 5 3 0 0 86 8 250
2014 Provides services to public 50 34 5 8 3 0 0 85 10 231
2014 Does not provide services to public 56 30 5 7 1 0 0 86 8 263
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 36 11 4 4 0 0 82 8 227
2017 Does not provide services to public 53 32 7 5 2 0 0 86 7 250
2014 Provides services to public 45 31 10 7 6 0 0 77 13 231
2014 Does not provide services to public 45 30 11 9 3 0 1 76 13 263
2011 Provides services to public 47 30 10 9 4 0 0 77 13 270
2011 Does not provide services to public 44 32 10 10 3 0 0 76 13 336
2008 Provides services to public 45 33 6 8 8 0 0 78 16 283
2008 Does not provide services to public 39 34 10 9 6 1 0 74 15 337

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 26 6 5 3 2 0 85 9 227
2017 Does not provide services to public 59 24 8 5 1 2 1 85 7 251
2014 Provides services to public 56 23 12 5 2 2 0 80 7 231
2014 Does not provide services to public 54 29 8 5 2 1 2 85 7 263
2011 Provides services to public 54 24 10 7 3 2 0 80 10 270
2011 Does not provide services to public 54 25 10 5 4 1 0 80 9 335
2008 Provides services to public 55 25 9 7 4 1 0 81 10 283
2008 Does not provide services to public 48 28 10 6 5 2 1 78 11 337

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 34 7 6 5 0 0 82 11 226
2017 Does not provide services to public 55 29 7 6 3 0 0 84 9 251
2014 Provides services to public 52 26 8 9 4 0 0 79 13 231
2014 Does not provide services to public 52 26 9 9 2 1 1 80 12 262
2011 Provides services to public 47 29 10 8 6 0 0 76 13 272
2011 Does not provide services to public 47 32 9 9 4 0 0 79 12 335
2008 Provides services to public 49 27 8 8 8 0 0 76 16 283
2008 Does not provide services to public 39 34 9 10 6 1 0 75 16 338

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 84 7 2 0 0 0 6 97 1 227
2017 Does not provide services to public 89 6 3 1 0 0 2 96 2 250
2014 Provides services to public 77 12 3 0 1 0 7 94 2 231
2014 Does not provide services to public 82 10 2 2 1 0 3 95 3 263
2011 Provides services to public 78 9 4 3 1 0 5 91 5 270
2011 Does not provide services to public 83 9 3 3 1 0 2 93 4 336
2008 Provides services to public 79 6 4 3 3 1 5 90 6 283
2008 Does not provide services to public 80 10 2 3 2 0 3 93 5 336

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 22 6 5 2 3 8 86 7 227
2017 Does not provide services to public 58 20 7 2 2 5 5 88 4 251
2014 Provides services to public 56 23 8 4 4 2 3 83 9 231
2014 Does not provide services to public 50 18 10 5 3 4 11 79 9 263
2011 Provides services to public 41 32 9 4 4 5 4 81 9 271
2011 Does not provide services to public 47 23 13 7 3 3 4 75 11 336

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 24 5 6 3 0 0 86 9 227
2017 Does not provide services to public 66 21 6 2 4 0 0 87 6 251

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 21 4 5 3 0 0 88 8 227
2017 Does not provide services to public 67 21 8 2 1 1 0 89 3 251

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 26 7 4 3 0 0 86 7 227
2017 Does not provide services to public 64 22 7 4 2 0 1 87 6 251
2014 Provides services to public 58 24 9 6 4 0 0 82 9 231
2014 Does not provide services to public 57 25 8 6 4 0 1 83 9 263
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 28 6 12 4 0 6 75 18 48
2017 Does not provide services to public 43 33 6 6 1 4 7 85 8 84
2014 Provides services to public 39 35 9 5 6 2 4 78 12 55
2014 Does not provide services to public 41 28 14 8 2 1 6 74 11 85

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 37 8 8 6 1 0 77 15 227
2017 Does not provide services to public 43 32 11 6 5 3 0 77 11 251
2014 Provides services to public 33 35 13 8 9 2 0 69 17 231
2014 Does not provide services to public 40 30 11 11 5 3 0 72 16 263
2011 Provides services to public 33 38 14 8 7 1 0 71 15 271
2011 Does not provide services to public 35 33 12 12 4 3 0 71 16 334

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 42 7 6 8 0 0 79 15 225
2017 Does not provide services to public 42 32 14 5 5 0 0 75 11 251
2014 Provides services to public 27 40 12 9 10 1 0 68 19 231
2014 Does not provide services to public 43 28 11 13 4 1 1 72 17 263
2011 Provides services to public 34 37 13 8 7 1 0 72 15 269
2011 Does not provide services to public 35 35 16 9 4 1 0 70 13 335
2008 Provides services to public 40 30 11 7 9 2 0 72 16 283
2008 Does not provide services to public 36 39 10 9 5 0 0 75 14 337

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 39 14 11 8 1 0 67 19 226
2017 Does not provide services to public 28 35 14 10 7 5 0 66 19 251
2014 Provides services to public 20 37 16 15 11 1 0 57 26 231
2014 Does not provide services to public 33 31 16 14 3 3 0 66 18 262
2011 Provides services to public 22 41 16 13 6 2 0 65 19 270
2011 Does not provide services to public 20 39 17 16 4 4 0 62 21 332
2008 Provides services to public 25 41 10 12 8 3 0 69 21 283
2008 Does not provide services to public 23 45 12 11 5 4 0 71 17 338

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 35 12 11 9 1 0 69 20 226
2017 Does not provide services to public 40 31 9 8 7 4 0 74 17 250
2014 Provides services to public 27 32 17 9 11 3 0 61 21 231
2014 Does not provide services to public 40 27 12 13 5 2 0 69 19 262
2011 Provides services to public 28 34 17 8 10 3 0 64 19 271
2011 Does not provide services to public 31 36 16 9 4 4 0 71 13 335
2008 Provides services to public 33 34 10 11 7 5 0 71 19 283
2008 Does not provide services to public 36 36 10 9 5 4 0 75 14 336

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 38 13 16 11 0 0 60 26 225
2017 Does not provide services to public 33 31 13 13 9 2 0 65 22 251
2014 Provides services to public 18 34 18 19 9 2 0 53 29 230
2014 Does not provide services to public 29 33 11 16 8 3 0 64 25 263
2011 Provides services to public 21 36 16 16 9 2 0 59 26 271
2011 Does not provide services to public 17 41 14 18 7 1 0 59 26 336
2008 Provides services to public 25 37 10 15 11 2 0 63 27 283
2008 Does not provide services to public 22 43 14 14 7 1 0 65 21 338
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 43 9 7 4 0 0 80 11 227
2017 Does not provide services to public 40 39 9 8 3 0 0 80 11 251
2014 Provides services to public 32 47 9 6 5 0 0 80 11 231
2014 Does not provide services to public 44 33 11 9 1 3 0 79 10 263
2011 Provides services to public 37 44 7 9 3 0 0 81 11 270
2011 Does not provide services to public 35 43 9 9 3 1 0 79 12 334

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 37 3 1 0 1 0 96 1 227
2017 Does not provide services to public 57 33 6 1 1 2 0 91 2 251
2014 Provides services to public 56 36 4 3 0 1 0 93 3 231
2014 Does not provide services to public 54 34 7 3 0 2 0 90 3 263
2011 Provides services to public 52 37 7 3 0 1 0 90 3 270
2011 Does not provide services to public 45 41 7 4 1 2 0 88 5 333

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 37 8 6 4 1 1 83 9 227
2017 Does not provide services to public 49 35 7 7 1 1 0 86 8 251
2014 Provides services to public 46 35 6 6 3 2 1 83 10 231
2014 Does not provide services to public 51 27 10 5 3 3 0 81 9 263
2011 Provides services to public 51 30 8 7 3 1 0 82 10 270
2011 Does not provide services to public 49 29 7 6 5 4 1 81 12 333
2008 Provides services to public 47 30 11 5 5 2 0 79 11 283
2008 Does not provide services to public 38 37 9 7 5 2 1 78 13 338

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 37 15 8 6 3 0 71 14 226
2017 Does not provide services to public 35 36 13 9 3 2 1 74 12 251
2014 Provides services to public 37 34 18 5 4 1 0 72 10 231
2014 Does not provide services to public 38 38 14 6 1 3 1 78 7 263
2011 Provides services to public 34 37 16 6 3 3 1 73 10 270
2011 Does not provide services to public 31 41 14 6 4 4 0 75 10 333

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 20 17 12 16 7 3 49 32 225
2017 Does not provide services to public 24 20 14 17 13 8 4 50 33 251
2014 Provides services to public 17 28 17 18 13 4 2 49 33 231
2014 Does not provide services to public 21 23 16 14 16 7 2 49 33 262
2011 Provides services to public 18 23 22 15 14 7 1 44 32 270
2011 Does not provide services to public 20 20 19 17 13 8 4 45 33 331

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 74 14 3 1 1 1 7 94 3 226
2017 Does not provide services to public 78 12 5 3 0 1 2 92 3 250
2014 Provides services to public 71 12 5 3 2 0 8 90 5 231
2014 Does not provide services to public 75 14 4 4 0 1 2 92 4 263

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 80 13 1 1 0 0 4 97 2 227
2017 Does not provide services to public 82 11 1 1 0 2 2 98 1 249
2014 Provides services to public 73 16 4 2 0 1 5 94 2 231
2014 Does not provide services to public 84 11 2 1 0 1 1 97 1 263
2011 Provides services to public 78 14 3 1 0 2 2 95 2 270
2011 Does not provide services to public 76 14 2 2 0 2 3 95 2 334
2008 Provides services to public 80 13 3 1 0 1 2 95 1 283
2008 Does not provide services to public 80 13 3 2 0 0 1 95 2 338

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 32 8 9 5 1 0 77 15 227
2017 Does not provide services to public 44 38 7 5 3 2 1 85 8 251
2014 Provides services to public 33 33 14 10 8 2 0 67 19 231
2014 Does not provide services to public 42 32 9 10 5 2 1 76 15 263
2011 Provides services to public 47 33 7 8 4 0 0 80 12 272
2011 Does not provide services to public 48 33 8 6 3 1 0 83 9 336
2008 Provides services to public 50 32 8 6 3 0 0 82 10 283
2008 Does not provide services to public 49 33 7 5 5 0 0 83 10 338

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 24 10 19 16 1 3 54 36 226
2017 Does not provide services to public 29 26 14 15 11 2 4 57 28 251
2014 Provides services to public 19 26 15 18 19 2 1 46 38 231
2014 Does not provide services to public 25 24 11 15 20 2 3 52 36 263
2011 Provides services to public 17 28 15 20 20 0 0 45 40 271
2011 Does not provide services to public 19 28 15 16 19 1 2 49 36 336
2008 Provides services to public 20 35 14 14 15 1 1 55 30 283
2008 Does not provide services to public 20 29 10 22 17 1 1 50 40 337

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 40 14 6 4 2 0 75 11 227
2017 Does not provide services to public 34 39 12 6 5 3 1 76 12 250

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 33 10 4 3 2 1 83 7 226
2017 Does not provide services to public 49 29 13 2 3 3 1 81 5 251
2014 Provides services to public 45 34 12 3 2 3 0 82 5 231
2014 Does not provide services to public 54 24 12 5 1 3 0 81 7 262

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 36 7 4 2 0 0 87 6 226
2017 Does not provide services to public 49 36 8 4 1 2 0 86 5 251
2014 Provides services to public 49 31 11 3 3 3 0 83 6 231
2014 Does not provide services to public 56 27 8 6 2 1 0 84 8 263
2011 Provides services to public 44 34 12 7 1 1 0 79 8 271
2011 Does not provide services to public 44 41 8 3 2 2 0 87 5 334

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 32 4 4 3 0 0 89 7 227
2017 Does not provide services to public 61 26 6 4 2 0 0 88 6 251
2014 Provides services to public 53 34 5 4 3 0 0 88 7 231
2014 Does not provide services to public 64 24 7 4 1 0 0 88 5 262
2011 Provides services to public 52 35 8 5 1 0 0 87 6 271
2011 Does not provide services to public 55 33 7 2 2 0 0 88 5 334
2008 Provides services to public 52 33 7 4 3 1 0 86 7 283
2008 Does not provide services to public 49 40 4 4 3 0 0 89 7 338

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 29 9 3 3 0 0 85 6 226
2017 Does not provide services to public 60 27 5 5 2 0 0 88 7 251
2014 Provides services to public 47 30 12 7 4 0 0 77 11 231
2014 Does not provide services to public 56 27 9 6 2 0 0 83 8 262
2011 Provides services to public 53 32 10 5 1 0 0 84 6 270
2011 Does not provide services to public 53 31 9 4 3 0 0 83 7 332

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 31 5 6 2 0 0 87 8 226
2017 Does not provide services to public 62 22 8 5 3 0 0 84 8 251
2014 Provides services to public 45 35 8 9 4 0 0 79 13 231
2014 Does not provide services to public 54 27 11 7 1 0 0 81 8 263
2011 Provides services to public 48 34 12 5 1 0 0 82 6 269
2011 Does not provide services to public 53 31 8 5 3 0 0 84 7 333
2008 Provides services to public 53 32 5 7 3 0 0 85 10 281
2008 Does not provide services to public 52 30 8 7 3 0 0 83 10 338

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 16 16 6 5 6 0 72 11 227
2017 Does not provide services to public 54 19 12 5 5 4 0 76 11 251
2014 Provides services to public 46 23 15 7 6 3 0 71 13 231
2014 Does not provide services to public 53 18 11 9 6 2 1 73 15 263
2011 Provides services to public 53 22 13 7 4 2 0 76 11 271
2011 Does not provide services to public 46 26 11 6 6 3 0 75 13 334
2008 Provides services to public 43 23 15 10 5 4 0 69 16 282
2008 Does not provide services to public 45 20 13 13 6 2 1 67 20 338
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 18 49 33 227
2017 Does not provide services to public 29 40 31 251
2014 Provides services to public 17 45 37 231
2014 Does not provide services to public 24 41 35 263
2011 Provides services to public 16 55 29 270
2011 Does not provide services to public 16 51 32 336

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 32 27 27 3 8 2 40
2017 Does not provide services to public 26 32 21 3 14 6 72
2014 Provides services to public 7 47 20 15 9999 11 39
2014 Does not provide services to public 17 27 29 10 9999 17 62
2011 Provides services to public 30 37 23 7 9999 2 43
2011 Does not provide services to public 20 23 40 2 9999 14 55
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 13 87 227
2017 Does not provide services to public 11 89 250
2014 Provides services to public 15 85 231
2014 Does not provide services to public 13 87 262

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 59 29
2017 Does not provide services to public 60 27
2014 Provides services to public 47 34
2014 Does not provide services to public 42 34

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 62 29
2017 Does not provide services to public 74 27
2014 Provides services to public 67 34
2014 Does not provide services to public 82 34

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 29
2017 Does not provide services to public 0 27
2014 Provides services to public 0 34
2014 Does not provide services to public 0 34

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 29
2017 Does not provide services to public 0 27
2014 Provides services to public 0 34
2014 Does not provide services to public 0 34

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 27
2014 Does not provide services to public 0 34

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 27
2014 Does not provide services to public 0 34

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 58 29
2017 Does not provide services to public 33 27
2014 Provides services to public 59 34
2014 Does not provide services to public 35 34

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 29
2017 Does not provide services to public 37 27
2014 Provides services to public 44 34
2014 Does not provide services to public 44 34

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 29
2017 Does not provide services to public 34 27
2014 Provides services to public 35 34
2014 Does not provide services to public 30 34

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 29
2017 Does not provide services to public 45 27
2014 Provides services to public 33 34
2014 Does not provide services to public 54 34

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 29
2014 Provides services to public 24 34
2014 Does not provide services to public 24 34

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 29
2017 Does not provide services to public 40 27
2014 Provides services to public 61 34
2014 Does not provide services to public 48 34

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 29
2017 Does not provide services to public 25 27
2014 Provides services to public 32 34
2014 Does not provide services to public 23 34

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 29
2014 Does not provide services to public 0 34

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 29
2017 Does not provide services to public 44 27
2014 Provides services to public 41 34
2014 Does not provide services to public 38 34

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 29
2017 Does not provide services to public 25 27
2014 Provides services to public 38 34
2014 Does not provide services to public 23 34

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 29
2014 Provides services to public 21 34
2014 Does not provide services to public 15 34

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 29
2017 Does not provide services to public 47 27
2014 Provides services to public 53 34
2014 Does not provide services to public 44 34

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 29
2017 Does not provide services to public 21 27
2014 Provides services to public 24 34
2014 Does not provide services to public 26 34

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 29
2017 Does not provide services to public 37 27
2014 Provides services to public 23 34
2014 Does not provide services to public 38 34

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 28

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 28
2014 Does not provide services to public 21 33

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 28
2017 Does not provide services to public 0 26

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 28
2017 Does not provide services to public 33 26
2014 Provides services to public 40 33
2014 Does not provide services to public 24 33

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 28
2017 Does not provide services to public 45 26
2014 Provides services to public 58 33
2014 Does not provide services to public 45 33

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 28
2017 Does not provide services to public 0 26
2014 Provides services to public 0 33
2014 Does not provide services to public 0 33

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 28
2017 Does not provide services to public 54 26
2014 Provides services to public 67 33
2014 Does not provide services to public 63 33

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 28
2017 Does not provide services to public 0 26

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 28
2017 Does not provide services to public 93 7 27

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 15 21 2 6 25 9 56 12 226
2017 Does not provide services to public 21 13 18 6 4 31 7 56 16 251
2014 Provides services to public 21 17 21 3 7 25 6 55 15 231
2014 Does not provide services to public 23 15 18 5 5 27 8 58 14 263

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 29 15 4 5 8 1 74 9 227
2017 Does not provide services to public 42 31 10 5 4 7 1 80 9 250
2014 Provides services to public 36 31 12 5 6 10 0 74 12 231
2014 Does not provide services to public 38 28 19 4 3 6 0 72 8 263
2011 Provides services to public 42 37 9 4 3 4 0 83 8 270
2011 Does not provide services to public 39 38 11 5 1 5 0 81 7 334
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 50 8 4 1 1 5 87 5 227
2017 Does not provide services to public 37 39 7 4 0 1 11 87 5 250
2014 Provides services to public 25 54 8 5 1 2 5 85 7 231
2014 Does not provide services to public 38 44 5 2 1 0 9 92 3 263
2011 Provides services to public 27 53 8 5 1 0 6 85 7 271
2011 Does not provide services to public 30 46 7 5 1 0 9 84 7 333
2008 Provides services to public 29 45 7 7 3 2 8 81 11 283
2008 Does not provide services to public 28 48 6 7 4 0 8 82 11 338

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 20 23 7 2 22 8 54 13 227
2017 Does not provide services to public 17 16 22 4 2 30 9 55 9 251
2014 Provides services to public 12 21 23 7 5 25 7 48 18 231
2014 Does not provide services to public 17 15 23 5 3 23 14 51 13 262
2011 Provides services to public 15 26 27 3 4 20 4 55 10 269
2011 Does not provide services to public 11 24 28 6 4 20 8 48 14 334

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 28 11 3 0 7 5 83 4 227
2017 Does not provide services to public 48 26 5 1 0 8 11 91 2 250
2014 Provides services to public 36 30 13 3 2 10 5 78 6 231
2014 Does not provide services to public 45 23 12 3 1 7 9 82 4 262
2011 Provides services to public 39 33 12 3 3 6 5 80 6 271
2011 Does not provide services to public 42 28 7 4 1 9 9 85 6 334
2008 Provides services to public 37 32 10 5 2 7 7 81 8 282
2008 Does not provide services to public 38 33 10 2 1 7 8 84 4 338

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 27 12 3 1 8 5 82 5 226
2017 Does not provide services to public 44 24 8 4 1 10 10 84 6 250
2014 Provides services to public 35 28 13 4 3 11 5 75 9 231
2014 Does not provide services to public 44 23 14 3 0 7 9 79 4 261
2011 Provides services to public 35 35 13 3 2 7 5 80 6 270
2011 Does not provide services to public 39 29 10 2 1 10 9 83 4 333
2008 Provides services to public 39 29 7 9 5 6 6 77 16 283
2008 Does not provide services to public 39 33 10 4 2 7 6 82 7 337
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 5 95 226
2017 Does not provide services to public 2 98 249
2014 Provides services to public 6 94 231
2014 Does not provide services to public 2 98 261

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 100 11
2014 Provides services to public 71 14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 14

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 10

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 14

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 55 11
2014 Provides services to public 50 14

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 14

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 81 11
2014 Provides services to public 93 14

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 92 8 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 13 16 2 2 37 7 63 8 226
2017 Does not provide services to public 20 14 17 1 2 42 5 63 5 250
2014 Provides services to public 25 15 17 3 1 35 5 66 6 231
2014 Does not provide services to public 23 12 20 1 0 35 9 61 3 263

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 32 13 1 3 11 1 80 5 227
2017 Does not provide services to public 42 31 12 2 2 10 1 82 4 249
2014 Provides services to public 41 24 17 5 1 12 1 74 6 231
2014 Does not provide services to public 44 25 15 3 0 10 2 79 4 263
2011 Provides services to public 48 30 15 2 1 3 0 81 3 272
2011 Does not provide services to public 44 35 10 3 1 8 0 85 4 334
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 22 14 7 3 1 1 76 10 225
2017 Does not provide services to public 50 25 13 5 5 0 1 76 10 249

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 34 31 14 5 0 0 50 19 226
2017 Does not provide services to public 27 30 26 11 6 0 0 57 17 251

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 39 23 9 4 0 0 64 13 226
2017 Does not provide services to public 31 34 19 10 5 0 1 66 15 251

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 29 24 15 6 0 1 54 21 225
2017 Does not provide services to public 33 27 21 11 7 0 1 61 18 250

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 29 12 4 1 0 4 82 5 225
2017 Does not provide services to public 56 24 9 2 2 0 6 85 5 250

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 32 22 6 8 0 0 64 14 224
2017 Does not provide services to public 38 38 17 5 3 0 0 76 7 250

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 32 25 10 5 0 0 60 15 225
2017 Does not provide services to public 36 33 16 9 5 1 0 70 14 250

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 40 19 15 4 0 0 62 19 224
2017 Does not provide services to public 26 35 20 10 8 1 0 61 18 250

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 34 17 11 5 1 0 67 16 225
2017 Does not provide services to public 35 32 18 7 7 0 0 67 15 250

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 35 20 11 4 0 0 66 14 225
2017 Does not provide services to public 33 32 25 7 4 0 0 65 11 250

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 73 15 9 1 1 0 0 89 3 225
2017 Does not provide services to public 67 19 7 2 3 0 3 88 5 251

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 80 11 6 2 1 1 0 91 3 226
2017 Does not provide services to public 76 12 4 2 2 2 3 92 4 251

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 24 7 4 1 0 0 88 5 227
2017 Does not provide services to public 61 29 7 1 0 0 1 91 2 251

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 17 12 3 2 0 0 83 5 226
2017 Does not provide services to public 62 20 8 4 4 0 2 84 8 251

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 12 3 1 0 0 25 95 2 226
2017 Does not provide services to public 46 13 7 1 1 0 32 87 3 251

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 21 5 3 2 0 2 90 5 225
2017 Does not provide services to public 74 15 3 1 1 1 5 95 2 249

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 21 4 1 2 0 0 92 4 227
2017 Does not provide services to public 72 16 7 1 2 0 2 90 3 251

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 28 10 3 3 0 1 85 5 227
2017 Does not provide services to public 52 28 13 4 2 0 1 82 6 251

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 44 33 7 3 0 0 57 10 227
2017 Does not provide services to public 15 43 31 7 3 0 0 59 10 251

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 16 39 31 9 0 0 40 20 227
2017 Does not provide services to public 6 13 48 23 10 0 0 32 20 251

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 40 7 5 1 0 0 87 5 226
2017 Does not provide services to public 51 39 6 3 1 0 0 90 4 250

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 42 11 8 4 0 0 77 12 226
2017 Does not provide services to public 35 41 12 6 5 1 0 77 11 251
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 15 85 226
2017 Does not provide services to public 14 86 251
2014 Provides services to public 13 87 230
2014 Does not provide services to public 10 90 263

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 71 29 34
2017 Does not provide services to public 91 9 34
2014 Provides services to public 86 14 29
2014 Does not provide services to public 84 16 25

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 34 4 4 0 0 0 92 4 24
2017 Does not provide services to public 69 25 0 3 3 0 0 94 6 31
2014 Provides services to public 56 44 0 0 0 0 0 100 0 25
2014 Does not provide services to public 62 38 0 0 0 0 0 100 0 21
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 27 12 4 5 7 0 48 52 227
2017 Does not provide services to public 52 26 11 6 2 3 0 54 46 251

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 107
2017 Does not provide services to public 13 112

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 107
2017 Does not provide services to public 28 112

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 107
2017 Does not provide services to public 19 112

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 107
2017 Does not provide services to public 46 112

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 107
2017 Does not provide services to public 4 112

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 107
2017 Does not provide services to public 42 112

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 15 60 18 4 0 4 104
2017 Does not provide services to public 17 65 11 4 1 2 110

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 31 10 16 8 1 7 64 25 108
2017 Does not provide services to public 44 24 11 5 7 3 7 75 13 113

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 12 16 10 15 5 34 33 41 108
2017 Does not provide services to public 7 12 6 7 14 5 48 40 46 113
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