2017 Public Service Employee Survey Results for Canadian Radio-television and Telecommunications Commission by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	44	4	6	5	86	11	107
2017	3 to 10 years in current department or agency	43	45	5	6	1	88	7	136
2017	11 to 20 years in current department or agency	36	52	5	6	0	88	6	75
2017	More than 20 years in current department or agency	61	32	7	0	0	93	0	27
2014	Less than 3 years in current department or agency	45	39	2	11	3	84	14	78
2014	3 to 10 years in current department or agency	34	52	5	6	4	86	10	147
2014	11 to 20 years in current department or agency	29	58	0	11	2	87	13	62
2014	More than 20 years in current department or agency	57	40	3	0	0	97	0	30

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	27	5	2	2	2	91	4	106
2017	3 to 10 years in current department or agency	63	24	4	7	1	1	87	9	135
2017	11 to 20 years in current department or agency	67	25	4	4	0	0	92	4	75
2017	More than 20 years in current department or agency	83	11	3	0	4	0	93	4	27
2014	Less than 3 years in current department or agency	76	20	3	0	0	1	97	0	79
2014	3 to 10 years in current department or agency	61	25	5	6	1	1	87	8	147
2014	11 to 20 years in current department or agency	59	26	3	9	2	2	86	10	62
2014	More than 20 years in current department or agency	90	10	0	0	0	0	100	0	30

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	22	8	12	2	0	78	15	107
2017	3 to 10 years in current department or agency	54	21	9	11	4	0	75	16	136
2017	11 to 20 years in current department or agency	56	23	4	13	3	1	79	16	75
2017	More than 20 years in current department or agency	66	22	4	7	0	0	89	7	27
2014	Less than 3 years in current department or agency	56	25	7	8	3	0	82	12	79
2014	3 to 10 years in current department or agency	43	30	14	9	5	0	73	14	147
2014	11 to 20 years in current department or agency	45	31	10	15	0	0	75	15	62
2014	More than 20 years in current department or agency	75	6	9	3	3	3	84	7	30

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	32	11	8	8	74	15	107
2017	3 to 10 years in current department or agency	49	31	4	9	7	80	15	136
2017	11 to 20 years in current department or agency	47	36	3	12	2	83	14	75
2017	More than 20 years in current department or agency	59	30	7	4	0	89	4	27
2014	Less than 3 years in current department or agency	40	36	12	7	4	76	12	79
2014	3 to 10 years in current department or agency	42	35	6	11	5	78	16	147
2014	11 to 20 years in current department or agency	43	36	5	13	3	79	16	62
2014	More than 20 years in current department or agency	84	10	0	6	0	94	6	30

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	34	13	11	3	0	0	74	14	107
2017	3 to 10 years in current department or agency	41	39	9	7	3	0	1	80	10	136
2017	11 to 20 years in current department or agency	36	39	8	13	3	0	0	76	16	75
2017	More than 20 years in current department or agency	52	37	7	4	0	0	0	89	4	27
2014	Less than 3 years in current department or agency	25	41	15	9	8	1	2	68	17	79
2014	3 to 10 years in current department or agency	33	42	12	5	6	0	1	76	12	147
2014	11 to 20 years in current department or agency	30	42	11	10	5	0	2	74	15	62
2014	More than 20 years in current department or agency	35	41	9	6	4	3	0	79	11	30

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	40	8	10	1	81	11	107
2017	3 to 10 years in current department or agency	38	44	10	5	3	82	8	136
2017	11 to 20 years in current department or agency	42	43	4	11	0	84	11	74
2017	More than 20 years in current department or agency	48	41	3	4	4	89	8	27
2014	Less than 3 years in current department or agency	43	36	9	11	1	79	12	79
2014	3 to 10 years in current department or agency	43	41	10	5	1	84	6	147
2014	11 to 20 years in current department or agency	35	45	15	3	2	80	5	62
2014	More than 20 years in current department or agency	68	22	6	3	0	91	3	30

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	42	7	5	3	85	8	106
2017	3 to 10 years in current department or agency	46	43	6	1	3	89	5	136
2017	11 to 20 years in current department or agency	40	43	6	11	2	82	12	75
2017	More than 20 years in current department or agency	63	29	8	0	0	92	0	27
2014	Less than 3 years in current department or agency	43	38	7	11	1	81	12	79
2014	3 to 10 years in current department or agency	52	35	7	5	1	87	5	147
2014	11 to 20 years in current department or agency	41	44	8	2	5	86	6	62
2014	More than 20 years in current department or agency	65	35	0	0	0	100	0	30

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	33	4	4	2	0	90	6	107
2017	3 to 10 years in current department or agency	54	29	10	4	3	1	84	7	136
2017	11 to 20 years in current department or agency	53	33	8	5	1	0	86	6	75
2017	More than 20 years in current department or agency	73	23	4	0	0	0	96	0	27
2014	Less than 3 years in current department or agency	46	41	5	4	3	0	87	7	79
2014	3 to 10 years in current department or agency	46	35	11	8	1	0	81	8	147
2014	11 to 20 years in current department or agency	40	44	14	0	2	0	84	2	62
2014	More than 20 years in current department or agency	52	35	9	0	0	3	90	0	30

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	54	28	6	2	7	4	85	9	107
2017	3 to 10 years in current department or agency	52	32	10	4	2	0	83	6	136
2017	11 to 20 years in current department or agency	50	31	5	6	6	0	82	13	75
2017	More than 20 years in current department or agency	63	34	0	0	4	0	96	4	27
2014	Less than 3 years in current department or agency	38	32	11	11	6	1	71	18	79
2014	3 to 10 years in current department or agency	45	28	14	8	5	0	73	13	146
2014	11 to 20 years in current department or agency	39	41	7	5	7	2	82	12	61
2014	More than 20 years in current department or agency	68	23	3	6	0	0	90	6	30

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	28	19	13	5	9	7	19	63	18	107
2017	3 to 10 years in current department or agency	32	19	13	10	10	2	13	61	24	136
2017	11 to 20 years in current department or agency	24	28	11	6	20	3	9	58	30	75
2017	More than 20 years in current department or agency	38	18	11	11	0	3	19	72	14	27
2014	Less than 3 years in current department or agency	27	21	10	8	17	2	15	58	29	79
2014	3 to 10 years in current department or agency	31	21	15	16	12	1	4	55	30	147
2014	11 to 20 years in current department or agency	25	29	10	10	13	0	14	62	26	62
2014	More than 20 years in current department or agency	39	17	13	3	10	0	19	68	16	30

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	44	11	8	4	0	77	12	106
2017	3 to 10 years in current department or agency	31	53	9	4	2	1	85	6	136
2017	11 to 20 years in current department or agency	36	46	9	7	3	0	82	9	74
2017	More than 20 years in current department or agency	47	33	12	4	4	0	80	8	27
2014	Less than 3 years in current department or agency	39	43	6	8	4	0	82	13	79
2014	3 to 10 years in current department or agency	38	38	15	6	4	0	76	9	147
2014	11 to 20 years in current department or agency	32	42	18	5	3	0	74	8	62
2014	More than 20 years in current department or agency	61	32	6	0	0	0	94	0	30

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	30	17	4	6	0	1	73	10	107
2017	3 to 10 years in current department or agency	36	38	14	8	4	0	0	74	12	136
2017	11 to 20 years in current department or agency	26	44	12	10	7	0	0	71	17	74
2017	More than 20 years in current department or agency	29	45	22	0	4	0	0	74	4	27
2014	Less than 3 years in current department or agency	39	35	9	10	4	1	1	76	15	79
2014	3 to 10 years in current department or agency	30	40	11	9	11	0	0	70	19	146
2014	11 to 20 years in current department or agency	26	30	16	24	3	0	0	56	28	62
2014	More than 20 years in current department or agency	45	23	16	6	10	0	0	68	16	30

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	39	16	4	7	0	74	10	107
2017	3 to 10 years in current department or agency	34	47	7	9	2	1	82	12	136
2017	11 to 20 years in current department or agency	35	46	7	10	3	0	81	12	75
2017	More than 20 years in current department or agency	51	42	4	4	0	0	93	4	27

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	35	5	1	4	0	0	90	5	107
2017	3 to 10 years in current department or agency	41	49	5	2	1	1	1	91	4	136
2017	11 to 20 years in current department or agency	55	35	6	3	1	0	0	90	4	75
2017	More than 20 years in current department or agency	59	25	16	0	0	0	0	84	0	27
2014	Less than 3 years in current department or agency	49	38	7	4	1	1	0	88	5	79
2014	3 to 10 years in current department or agency	45	37	8	8	1	1	0	82	9	147
2014	11 to 20 years in current department or agency	44	40	13	2	0	2	0	85	2	62
2014	More than 20 years in current department or agency	60	30	6	0	3	0	0	90	3	30

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	36	13	4	5	78	9	107
2017	3 to 10 years in current department or agency	32	45	14	4	4	77	9	136
2017	11 to 20 years in current department or agency	34	40	8	12	7	74	18	75
2017	More than 20 years in current department or agency	40	37	8	11	4	77	15	27

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	53	32	7	6	2	86	7	107
2017	3 to 10 years in current department or agency	43	45	8	2	1	89	3	135
2017	11 to 20 years in current department or agency	54	38	7	1	0	92	1	75
2017	More than 20 years in current department or agency	70	22	4	0	4	92	4	27
2014	Less than 3 years in current department or agency	52	38	7	2	1	90	3	79
2014	3 to 10 years in current department or agency	55	31	10	5	0	85	5	147
2014	11 to 20 years in current department or agency	58	34	8	0	0	92	0	62
2014	More than 20 years in current department or agency	90	6	3	0	0	97	0	30

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	39	41	10	7	4	0	0	80	11	107
2017	3 to 10 years in current department or agency	46	40	6	4	4	1	0	86	8	135
2017	11 to 20 years in current department or agency	40	38	7	8	7	0	0	78	15	75
2017	More than 20 years in current department or agency	60	26	10	4	0	0	0	86	4	27
2014	Less than 3 years in current department or agency	37	43	10	5	4	0	0	81	9	78
2014	3 to 10 years in current department or agency	31	40	9	10	9	0	1	72	20	147
2014	11 to 20 years in current department or agency	27	42	13	16	2	0	0	69	18	62
2014	More than 20 years in current department or agency	41	50	3	3	3	0	0	91	6	30

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	49	35	9	2	6	0	0	83	7	106
2017	3 to 10 years in current department or agency	39	35	12	10	3	1	0	75	13	134
2017	11 to 20 years in current department or agency	41	38	7	11	4	0	0	78	15	75
2017	More than 20 years in current department or agency	59	26	7	4	4	0	0	85	8	27
2014	Less than 3 years in current department or agency	48	29	11	6	6	0	0	77	12	79
2014	3 to 10 years in current department or agency	36	35	10	13	6	0	1	72	19	147
2014	11 to 20 years in current department or agency	43	32	9	13	3	0	0	75	16	62
2014	More than 20 years in current department or agency	48	40	3	6	3	0	0	87	10	30

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	39	9	4	5	0	1	83	8	106
2017	3 to 10 years in current department or agency	31	48	13	4	4	0	0	78	9	135
2017	11 to 20 years in current department or agency	37	44	9	5	4	0	0	81	9	75
2017	More than 20 years in current department or agency	55	34	7	4	0	0	0	89	4	27
2014	Less than 3 years in current department or agency	35	42	14	5	4	1	0	78	9	79
2014	3 to 10 years in current department or agency	36	38	12	9	4	1	0	75	13	147
2014	11 to 20 years in current department or agency	32	50	8	6	3	0	0	82	10	62
2014	More than 20 years in current department or agency	59	34	0	3	3	0	0	94	6	30

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	49	37	5	4	6	86	9	106
2017	3 to 10 years in current department or agency	40	44	8	6	2	84	8	135
2017	11 to 20 years in current department or agency	40	42	12	5	0	82	5	75
2017	More than 20 years in current department or agency	44	45	7	0	4	88	4	27
2014	Less than 3 years in current department or agency	44	37	10	4	4	81	9	79
2014	3 to 10 years in current department or agency	43	35	15	3	3	79	6	147
2014	11 to 20 years in current department or agency	40	45	8	3	3	86	6	62
2014	More than 20 years in current department or agency	63	30	3	3	0	93	3	29

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	55	34	5	3	1	2	90	4	107
2017	3 to 10 years in current department or agency	43	38	11	4	1	1	83	6	136
2017	11 to 20 years in current department or agency	39	39	16	3	4	0	78	6	75
2017	More than 20 years in current department or agency	64	30	7	0	0	0	93	0	27
2014	Less than 3 years in current department or agency	28	39	19	12	2	0	67	14	79
2014	3 to 10 years in current department or agency	39	34	17	9	1	0	73	10	147
2014	11 to 20 years in current department or agency	26	56	8	7	3	0	82	10	62
2014	More than 20 years in current department or agency	41	29	20	7	0	3	73	7	29

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	4	15	34	25	17	2	4	44	20	106
2017	3 to 10 years in current department or agency	6	20	40	20	12	0	2	33	26	134
2017	11 to 20 years in current department or agency	7	27	36	20	10	0	0	30	34	75
2017	More than 20 years in current department or agency	8	4	45	25	15	0	4	41	12	27
2014	Less than 3 years in current department or agency	5	21	44	17	10	2	1	28	27	79
2014	3 to 10 years in current department or agency	11	21	43	17	7	1	1	25	32	146
2014	11 to 20 years in current department or agency	7	37	29	21	6	0	0	27	43	62
2014	More than 20 years in current department or agency	3	27	42	16	12	0	0	28	30	30

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	4	12	32	18	26	4	4	48	18	106
2017	3 to 10 years in current department or agency	6	14	31	32	12	1	4	46	21	134
2017	11 to 20 years in current department or agency	4	13	42	27	11	0	3	39	18	75
2017	More than 20 years in current department or agency	0	7	29	45	11	0	8	61	8	27
2014	Less than 3 years in current department or agency	6	8	20	36	21	6	3	63	16	79
2014	3 to 10 years in current department or agency	5	8	21	37	26	3	1	65	13	147
2014	11 to 20 years in current department or agency	2	11	31	32	18	0	6	53	14	62
2014	More than 20 years in current department or agency	10	3	20	32	29	0	6	65	14	30

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	9	9	32	20	23	2	5	46	19	107
2017	3 to 10 years in current department or agency	10	18	37	24	6	1	3	32	29	134
2017	11 to 20 years in current department or agency	10	20	34	25	12	0	0	37	29	75
2017	More than 20 years in current department or agency	4	19	17	23	26	4	8	55	26	27
2014	Less than 3 years in current department or agency	7	22	34	22	12	1	2	35	29	79
2014	3 to 10 years in current department or agency	14	21	33	21	6	2	3	29	36	147
2014	11 to 20 years in current department or agency	13	23	40	7	14	0	3	22	37	62
2014	More than 20 years in current department or agency	10	21	16	34	16	0	3	52	31	30

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	4	4	22	35	31	1	4	69	9	103
2017	3 to 10 years in current department or agency	6	12	38	28	13	0	4	42	18	134
2017	11 to 20 years in current department or agency	7	14	38	32	10	0	0	42	20	75
2017	More than 20 years in current department or agency	0	7	36	33	19	0	4	55	7	27
2014	Less than 3 years in current department or agency	3	13	35	31	13	2	2	46	18	79
2014	3 to 10 years in current department or agency	9	18	42	20	7	1	2	28	28	146
2014	11 to 20 years in current department or agency	15	27	32	18	6	0	2	24	43	62
2014	More than 20 years in current department or agency	3	11	26	36	20	0	3	58	14	29

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	9	19	20	33	3	8	60	18	106
2017	3 to 10 years in current department or agency	10	19	30	22	16	0	3	39	30	134
2017	11 to 20 years in current department or agency	13	21	29	30	7	0	0	37	34	75
2017	More than 20 years in current department or agency	0	19	33	25	12	0	12	42	21	27
2014	Less than 3 years in current department or agency	11	21	25	20	14	6	3	37	36	79
2014	3 to 10 years in current department or agency	12	28	38	10	9	2	1	19	41	147
2014	11 to 20 years in current department or agency	22	29	25	19	5	0	0	24	51	62
2014	More than 20 years in current department or agency	10	21	23	22	17	0	7	42	33	29

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	8	13	25	18	26	4	6	49	23	106
2017	3 to 10 years in current department or agency	8	21	26	24	15	1	4	42	31	134
2017	11 to 20 years in current department or agency	16	10	22	38	13	0	1	51	26	75
2017	More than 20 years in current department or agency	4	19	31	33	10	0	4	45	23	27
2014	Less than 3 years in current department or agency	1	10	26	27	19	10	8	55	14	79
2014	3 to 10 years in current department or agency	7	10	23	34	19	7	2	57	18	147
2014	11 to 20 years in current department or agency	5	13	28	37	17	0	0	54	18	62
2014	More than 20 years in current department or agency	0	6	20	32	32	3	6	71	7	30

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	8	8	30	24	22	5	3	50	18	106
2017	3 to 10 years in current department or agency	8	14	41	19	12	2	4	33	24	136
2017	11 to 20 years in current department or agency	9	16	34	30	9	1	0	40	26	75
2017	More than 20 years in current department or agency	4	19	22	29	19	0	8	51	24	27
2014	Less than 3 years in current department or agency	10	12	38	21	12	4	1	36	23	79
2014	3 to 10 years in current department or agency	11	16	39	22	8	2	2	31	29	147
2014	11 to 20 years in current department or agency	8	19	35	23	6	3	5	32	30	62
2014	More than 20 years in current department or agency	10	6	36	26	19	0	3	47	17	30

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	64	19	7	5	5	0	83	10	107
2017	3 to 10 years in current department or agency	59	24	4	9	3	1	84	12	136
2017	11 to 20 years in current department or agency	60	26	7	4	2	1	87	6	74
2017	More than 20 years in current department or agency	75	19	3	3	0	0	94	3	27
2014	Less than 3 years in current department or agency	68	18	4	4	2	3	90	7	79
2014	3 to 10 years in current department or agency	52	35	3	5	5	0	87	9	147
2014	11 to 20 years in current department or agency	61	25	3	8	0	2	88	8	62
2014	More than 20 years in current department or agency	72	16	3	6	0	3	90	6	30

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	29	9	4	3	9	7	81	8	107
2017	3 to 10 years in current department or agency	26	36	13	12	4	5	3	68	18	136
2017	11 to 20 years in current department or agency	26	31	19	10	11	4	0	59	21	74
2017	More than 20 years in current department or agency	30	38	10	4	7	10	0	76	12	27
2014	Less than 3 years in current department or agency	25	32	16	3	2	12	9	73	7	79
2014	3 to 10 years in current department or agency	22	32	16	7	11	5	6	61	20	147
2014	11 to 20 years in current department or agency	34	24	11	15	10	5	2	62	26	62
2014	More than 20 years in current department or agency	32	33	16	6	10	0	3	67	17	30

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	55	23	8	6	4	4	82	10	107
2017	3 to 10 years in current department or agency	47	36	1	10	4	2	84	14	136
2017	11 to 20 years in current department or agency	46	26	14	5	9	0	72	14	74
2017	More than 20 years in current department or agency	55	18	7	0	15	4	77	15	27
2014	Less than 3 years in current department or agency	47	31	6	10	5	1	79	15	79
2014	3 to 10 years in current department or agency	41	27	10	12	10	0	68	22	146
2014	11 to 20 years in current department or agency	47	27	6	10	8	2	75	18	62
2014	More than 20 years in current department or agency	52	29	3	6	10	0	81	16	30

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	32	11	3	3	6	0	83	6	107
2017	3 to 10 years in current department or agency	31	41	9	12	6	1	0	73	18	136
2017	11 to 20 years in current department or agency	28	37	16	13	3	3	0	67	16	73
2017	More than 20 years in current department or agency	37	31	20	0	4	8	0	74	4	27
2014	Less than 3 years in current department or agency	33	45	11	6	4	1	0	79	10	79
2014	3 to 10 years in current department or agency	27	44	11	11	2	5	1	75	14	147
2014	11 to 20 years in current department or agency	35	40	11	10	3	0	0	76	13	62
2014	More than 20 years in current department or agency	49	32	3	10	6	0	0	81	16	30

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	21	10	8	3	17	1	74	13	107
2017	3 to 10 years in current department or agency	25	34	11	15	10	4	1	62	26	136
2017	11 to 20 years in current department or agency	25	30	12	22	7	5	0	57	30	75
2017	More than 20 years in current department or agency	37	26	15	7	8	7	0	68	16	27
2014	Less than 3 years in current department or agency	38	34	5	3	6	14	0	84	11	79
2014	3 to 10 years in current department or agency	24	35	9	10	10	11	1	67	23	147
2014	11 to 20 years in current department or agency	34	24	8	18	10	6	0	62	29	62
2014	More than 20 years in current department or agency	42	39	3	6	6	3	0	83	13	30

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	14	17	19	11	3	33	3	48	22	106
2017	3 to 10 years in current department or agency	12	29	15	20	9	13	2	48	35	136
2017	11 to 20 years in current department or agency	12	27	12	17	19	10	3	45	41	75
2017	More than 20 years in current department or agency	22	19	19	11	8	22	0	52	24	27
2014	Less than 3 years in current department or agency	14	22	17	8	9	28	2	52	23	79
2014	3 to 10 years in current department or agency	11	23	15	17	16	17	1	41	41	147
2014	11 to 20 years in current department or agency	13	32	13	18	8	10	5	53	31	61
2014	More than 20 years in current department or agency	16	30	6	23	10	16	0	54	39	30

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	61	24	7	4	2	2	86	6	107
2017	3 to 10 years in current department or agency	45	40	9	6	1	1	85	6	136
2017	11 to 20 years in current department or agency	46	40	2	8	5	0	85	13	75
2017	More than 20 years in current department or agency	65	24	11	0	0	0	89	0	27
2014	Less than 3 years in current department or agency	42	44	2	6	4	1	87	10	79
2014	3 to 10 years in current department or agency	42	39	8	9	3	0	81	12	147
2014	11 to 20 years in current department or agency	44	35	10	5	6	0	79	11	62
2014	More than 20 years in current department or agency	57	29	0	7	6	0	87	13	30

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	39	8	5	5	0	2	82	10	107
2017	3 to 10 years in current department or agency	44	33	13	5	3	1	1	79	8	136
2017	11 to 20 years in current department or agency	42	37	9	9	4	0	0	79	13	75
2017	More than 20 years in current department or agency	33	29	19	7	4	8	0	68	12	27
2014	Less than 3 years in current department or agency	49	26	8	5	5	2	4	79	12	79
2014	3 to 10 years in current department or agency	33	40	13	10	4	0	1	73	14	147
2014	11 to 20 years in current department or agency	49	29	16	2	5	0	0	78	6	62
2014	More than 20 years in current department or agency	46	22	16	10	6	0	0	68	16	30

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	57	26	9	2	3	0	4	86	5	107
2017	3 to 10 years in current department or agency	53	28	9	5	1	4	1	85	6	134
2017	11 to 20 years in current department or agency	47	33	12	5	1	1	0	81	6	75
2017	More than 20 years in current department or agency	48	25	12	0	0	15	0	86	0	27
2014	Less than 3 years in current department or agency	53	21	11	4	5	2	3	78	10	79
2014	3 to 10 years in current department or agency	48	30	13	3	4	3	0	80	7	147
2014	11 to 20 years in current department or agency	42	30	18	5	5	0	0	72	10	62
2014	More than 20 years in current department or agency	62	13	13	6	6	0	0	74	13	30

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	60	24	4	6	3	0	3	86	10	106
2017	3 to 10 years in current department or agency	47	34	7	4	6	1	0	82	10	136
2017	11 to 20 years in current department or agency	39	41	12	6	1	0	0	81	8	75
2017	More than 20 years in current department or agency	44	44	4	4	0	4	0	92	4	27
2014	Less than 3 years in current department or agency	51	28	4	8	6	0	3	82	15	79
2014	3 to 10 years in current department or agency	39	35	12	10	4	1	0	74	14	147
2014	11 to 20 years in current department or agency	41	32	18	3	6	0	0	72	10	62
2014	More than 20 years in current department or agency	53	28	10	6	3	0	0	81	10	30

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	80	8	3	3	2	0	4	91	5	104
2017	3 to 10 years in current department or agency	79	11	4	2	3	1	0	91	5	136
2017	11 to 20 years in current department or agency	74	16	6	3	0	0	1	91	3	75
2017	More than 20 years in current department or agency	86	11	0	0	0	0	3	100	0	27
2014	Less than 3 years in current department or agency	80	9	3	2	0	0	6	95	2	79
2014	3 to 10 years in current department or agency	69	19	5	5	2	0	1	89	6	147
2014	11 to 20 years in current department or agency	73	18	5	3	2	0	0	91	5	62
2014	More than 20 years in current department or agency	81	10	0	0	3	0	6	97	3	30

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	61	15	8	3	3	4	6	84	7	107
2017	3 to 10 years in current department or agency	49	26	11	4	1	3	5	82	5	136
2017	11 to 20 years in current department or agency	52	27	7	5	5	3	1	82	11	75
2017	More than 20 years in current department or agency	77	4	4	4	8	4	0	85	12	27
2014	Less than 3 years in current department or agency	44	29	6	2	6	4	8	84	9	79
2014	3 to 10 years in current department or agency	42	26	6	8	7	8	4	77	16	147
2014	11 to 20 years in current department or agency	52	22	13	5	7	0	2	75	12	62
2014	More than 20 years in current department or agency	49	29	0	3	3	3	13	92	8	30

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	18	5	5	4	2	4	85	9	107
2017	3 to 10 years in current department or agency	59	26	10	1	3	1	0	86	4	135
2017	11 to 20 years in current department or agency	50	27	10	5	4	4	0	80	10	74
2017	More than 20 years in current department or agency	75	7	3	4	4	8	0	89	8	27

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	67	16	5	2	6	1	3	86	8	107
2017	3 to 10 years in current department or agency	57	28	7	3	3	1	0	87	6	136
2017	11 to 20 years in current department or agency	52	30	10	4	4	1	0	83	8	75
2017	More than 20 years in current department or agency	70	8	4	0	7	11	0	88	8	27

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	18	6	7	5	0	2	82	12	107
2017	3 to 10 years in current department or agency	50	36	5	5	4	0	0	86	9	136
2017	11 to 20 years in current department or agency	48	31	12	4	5	0	0	79	9	75
2017	More than 20 years in current department or agency	59	19	11	0	8	3	0	80	8	27
2014	Less than 3 years in current department or agency	52	23	10	4	5	2	3	79	10	79
2014	3 to 10 years in current department or agency	47	32	6	6	8	0	1	80	14	147
2014	11 to 20 years in current department or agency	45	30	10	6	8	0	0	76	15	62
2014	More than 20 years in current department or agency	53	28	3	10	6	0	0	81	16	30

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	44	3	3	7	11	4	84	13	27
2017	3 to 10 years in current department or agency	23	41	8	12	3	8	6	74	17	39
2017	11 to 20 years in current department or agency	32	36	11	3	11	5	3	74	14	37
2017	More than 20 years in current department or agency	58	16	8	8	0	0	10	82	9	12
2014	Less than 3 years in current department or agency	25	42	8	0	4	4	16	84	5	22
2014	3 to 10 years in current department or agency	17	42	7	12	0	5	17	76	15	42
2014	11 to 20 years in current department or agency	42	20	4	15	4	4	11	73	23	26
2014	More than 20 years in current department or agency	40	40	0	7	0	0	13	92	8	15

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	34	13	8	2	5	0	75	11	106
2017	3 to 10 years in current department or agency	22	39	18	10	7	3	1	63	18	136
2017	11 to 20 years in current department or agency	24	34	17	11	9	5	0	61	21	75
2017	More than 20 years in current department or agency	31	38	11	7	0	7	4	79	8	27
2014	Less than 3 years in current department or agency	31	46	6	2	5	9	0	85	8	79
2014	3 to 10 years in current department or agency	18	47	16	6	8	4	1	68	15	147
2014	11 to 20 years in current department or agency	21	42	18	7	10	3	0	65	17	61
2014	More than 20 years in current department or agency	26	41	10	17	6	0	0	67	23	30

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	37	13	8	1	4	0	77	9	107
2017	3 to 10 years in current department or agency	24	37	20	9	8	1	1	63	17	136
2017	11 to 20 years in current department or agency	21	39	14	18	8	0	0	60	27	75
2017	More than 20 years in current department or agency	33	36	12	12	4	4	0	72	16	27
2014	Less than 3 years in current department or agency	36	45	9	5	5	0	0	81	10	79
2014	3 to 10 years in current department or agency	22	40	19	9	9	1	1	63	18	147
2014	11 to 20 years in current department or agency	19	38	22	10	11	0	0	57	21	62
2014	More than 20 years in current department or agency	41	35	3	10	10	0	0	77	20	30

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	30	17	6	2	12	1	72	8	107
2017	3 to 10 years in current department or agency	20	39	17	15	4	4	1	62	20	136
2017	11 to 20 years in current department or agency	16	44	16	15	6	4	0	62	21	75
2017	More than 20 years in current department or agency	28	34	19	11	0	8	0	67	12	27
2014	Less than 3 years in current department or agency	26	41	15	7	5	7	0	71	13	79
2014	3 to 10 years in current department or agency	13	41	25	9	5	6	1	58	15	147
2014	11 to 20 years in current department or agency	16	35	24	16	5	3	0	53	22	61
2014	More than 20 years in current department or agency	37	36	13	3	10	0	0	73	14	30

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	38	8	9	6	12	0	74	17	107
2017	3 to 10 years in current department or agency	20	32	19	13	9	6	1	56	24	136
2017	11 to 20 years in current department or agency	18	40	16	12	11	3	0	60	24	75
2017	More than 20 years in current department or agency	36	23	18	11	4	8	0	64	17	27
2014	Less than 3 years in current department or agency	34	28	10	6	10	12	0	70	18	78
2014	3 to 10 years in current department or agency	15	41	17	11	12	3	1	58	24	147
2014	11 to 20 years in current department or agency	16	34	18	21	6	5	0	52	29	62
2014	More than 20 years in current department or agency	35	39	10	10	6	0	0	74	16	30

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	37	13	5	5	8	0	75	10	107
2017	3 to 10 years in current department or agency	17	38	16	17	10	1	1	56	27	136
2017	11 to 20 years in current department or agency	14	37	26	12	7	4	0	54	19	75
2017	More than 20 years in current department or agency	29	27	18	23	4	0	0	55	26	27
2014	Less than 3 years in current department or agency	30	37	15	8	6	3	0	70	15	79
2014	3 to 10 years in current department or agency	11	43	21	15	9	1	1	54	24	147
2014	11 to 20 years in current department or agency	11	35	26	18	10	0	0	46	27	62
2014	More than 20 years in current department or agency	32	25	13	20	10	0	0	57	30	30

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	37	10	8	1	3	0	81	9	107
2017	3 to 10 years in current department or agency	30	49	9	5	3	1	1	82	9	136
2017	11 to 20 years in current department or agency	35	49	11	4	0	0	0	85	4	75
2017	More than 20 years in current department or agency	51	42	4	0	0	4	0	96	0	27
2014	Less than 3 years in current department or agency	51	40	6	0	1	1	0	92	1	79
2014	3 to 10 years in current department or agency	37	52	7	1	2	0	0	89	4	147
2014	11 to 20 years in current department or agency	37	52	8	3	0	0	0	89	3	62
2014	More than 20 years in current department or agency	62	28	10	0	0	0	0	90	0	30

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	38	6	1	2	7	0	91	3	107
2017	3 to 10 years in current department or agency	43	47	4	1	1	2	0	93	3	136
2017	11 to 20 years in current department or agency	42	46	9	3	0	0	0	88	3	75
2017	More than 20 years in current department or agency	66	27	7	0	0	0	0	93	0	27
2014	Less than 3 years in current department or agency	55	26	7	9	1	2	0	83	10	79
2014	3 to 10 years in current department or agency	48	35	10	3	2	1	1	84	5	146
2014	11 to 20 years in current department or agency	43	46	7	5	0	0	0	89	5	62
2014	More than 20 years in current department or agency	64	32	3	0	0	0	0	97	0	30

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	32	10	7	7	6	2	73	16	107
2017	3 to 10 years in current department or agency	35	34	13	12	2	3	1	71	15	136
2017	11 to 20 years in current department or agency	27	42	15	9	7	0	0	69	16	75
2017	More than 20 years in current department or agency	32	52	4	3	4	4	0	88	8	27
2014	Less than 3 years in current department or agency	42	30	13	5	6	5	0	75	11	79
2014	3 to 10 years in current department or agency	35	36	10	8	7	4	0	74	16	147
2014	11 to 20 years in current department or agency	40	32	8	11	9	0	0	72	20	62
2014	More than 20 years in current department or agency	45	42	3	3	3	3	0	90	7	30

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	20	34	16	10	8	11	1	62	20	107
2017	3 to 10 years in current department or agency	18	35	21	11	6	6	1	58	19	136
2017	11 to 20 years in current department or agency	21	31	28	12	4	3	1	54	16	75
2017	More than 20 years in current department or agency	36	18	31	7	0	0	8	59	8	27
2014	Less than 3 years in current department or agency	19	29	23	13	3	11	1	55	19	79
2014	3 to 10 years in current department or agency	18	30	18	17	5	11	1	55	24	147
2014	11 to 20 years in current department or agency	29	31	21	6	6	7	0	64	14	62
2014	More than 20 years in current department or agency	25	39	17	3	10	3	3	69	14	30

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	20	25	11	9	7	25	3	63	22	107
2017	3 to 10 years in current department or agency	12	20	20	17	16	11	4	38	39	136
2017	11 to 20 years in current department or agency	8	26	22	17	14	9	3	39	35	75
2017	More than 20 years in current department or agency	29	25	16	4	15	7	4	61	21	27
2014	Less than 3 years in current department or agency	19	15	26	6	9	18	8	46	19	79
2014	3 to 10 years in current department or agency	10	14	18	19	15	21	3	32	44	147
2014	11 to 20 years in current department or agency	11	19	20	14	24	8	3	34	44	62
2014	More than 20 years in current department or agency	13	26	16	20	16	10	0	43	40	30

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	54	27	7	6	4	1	2	83	11	107
2017	3 to 10 years in current department or agency	52	26	11	7	3	1	1	79	10	136
2017	11 to 20 years in current department or agency	48	32	11	7	3	0	0	79	10	75
2017	More than 20 years in current department or agency	59	34	7	0	0	0	0	93	0	27
2014	Less than 3 years in current department or agency	55	26	9	3	1	1	4	86	5	79
2014	3 to 10 years in current department or agency	43	34	8	10	3	0	2	79	13	147
2014	11 to 20 years in current department or agency	56	31	10	0	3	0	0	87	3	62
2014	More than 20 years in current department or agency	65	25	6	0	0	0	3	93	0	30

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	59	20	8	2	2	6	3	87	4	107
2017	3 to 10 years in current department or agency	65	26	2	3	1	2	1	94	4	136
2017	11 to 20 years in current department or agency	63	29	7	1	0	0	0	92	1	75
2017	More than 20 years in current department or agency	78	19	0	3	0	0	0	97	3	27
2014	Less than 3 years in current department or agency	59	23	6	1	0	7	3	92	1	79
2014	3 to 10 years in current department or agency	64	30	2	2	1	1	1	96	3	147
2014	11 to 20 years in current department or agency	64	27	4	2	2	2	0	93	3	62
2014	More than 20 years in current department or agency	71	22	3	0	0	0	3	97	0	30

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	39	35	8	6	6	6	1	79	13	106
2017	3 to 10 years in current department or agency	30	47	12	3	6	2	0	79	9	136
2017	11 to 20 years in current department or agency	22	43	11	15	8	1	0	66	23	75
2017	More than 20 years in current department or agency	38	35	12	7	8	0	0	73	15	26
2014	Less than 3 years in current department or agency	34	32	19	3	7	2	1	69	11	79
2014	3 to 10 years in current department or agency	28	39	13	12	7	1	1	68	19	147
2014	11 to 20 years in current department or agency	30	39	15	10	7	0	0	68	16	61
2014	More than 20 years in current department or agency	36	45	3	10	6	0	0	81	16	30

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	29	13	4	18	5	5	62	24	107
2017	3 to 10 years in current department or agency	23	41	15	10	11	0	1	64	20	136
2017	11 to 20 years in current department or agency	16	24	10	26	24	1	0	40	50	74
2017	More than 20 years in current department or agency	18	37	15	12	19	0	0	54	31	27
2014	Less than 3 years in current department or agency	26	33	12	15	4	2	6	65	21	79
2014	3 to 10 years in current department or agency	13	35	14	20	16	1	1	50	36	147
2014	11 to 20 years in current department or agency	19	21	18	20	19	2	2	41	40	62
2014	More than 20 years in current department or agency	20	19	17	13	22	0	9	42	39	30

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	43	11	3	5	6	1	80	8	107
2017	3 to 10 years in current department or agency	26	45	16	7	4	1	0	73	11	136
2017	11 to 20 years in current department or agency	25	38	19	11	4	3	0	65	15	75
2017	More than 20 years in current department or agency	43	34	11	8	4	0	0	78	12	27

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	38	7	3	4	4	0	85	8	107
2017	3 to 10 years in current department or agency	34	42	13	2	4	5	0	79	7	136
2017	11 to 20 years in current department or agency	34	38	15	7	3	4	0	75	10	75
2017	More than 20 years in current department or agency	48	40	0	4	0	4	4	95	5	27
2014	Less than 3 years in current department or agency	54	33	2	0	4	7	0	93	4	79
2014	3 to 10 years in current department or agency	43	40	6	6	3	2	1	85	8	147
2014	11 to 20 years in current department or agency	45	40	8	0	5	2	0	86	5	62
2014	More than 20 years in current department or agency	61	32	3	3	0	0	0	94	3	30

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	39	6	5	2	3	87	7	107
2017	3 to 10 years in current department or agency	39	45	9	4	1	2	86	5	136
2017	11 to 20 years in current department or agency	36	36	17	10	1	0	72	11	75
2017	More than 20 years in current department or agency	47	46	4	4	0	0	93	4	27
2014	Less than 3 years in current department or agency	54	31	7	1	4	3	88	5	79
2014	3 to 10 years in current department or agency	39	39	9	5	6	2	80	11	147
2014	11 to 20 years in current department or agency	34	45	16	2	3	0	79	5	62
2014	More than 20 years in current department or agency	45	43	3	3	3	3	90	7	30

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	29	2	4	1	2	93	5	107
2017	3 to 10 years in current department or agency	49	39	5	4	2	0	88	7	136
2017	11 to 20 years in current department or agency	41	36	14	7	3	0	77	10	75
2017	More than 20 years in current department or agency	61	35	0	0	4	0	96	4	27
2014	Less than 3 years in current department or agency	65	26	3	0	4	1	92	4	79
2014	3 to 10 years in current department or agency	43	42	5	7	4	0	84	11	147
2014	11 to 20 years in current department or agency	37	48	5	5	5	0	86	10	62
2014	More than 20 years in current department or agency	50	40	0	3	7	0	90	10	29

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	54	28	9	4	2	3	85	6	107
2017	3 to 10 years in current department or agency	49	34	8	7	2	0	84	9	135
2017	11 to 20 years in current department or agency	41	34	15	10	1	0	74	11	75
2017	More than 20 years in current department or agency	50	34	15	0	0	0	85	0	27
2014	Less than 3 years in current department or agency	58	24	8	8	2	0	82	10	79
2014	3 to 10 years in current department or agency	42	39	8	6	5	0	81	11	147
2014	11 to 20 years in current department or agency	29	45	8	8	8	2	75	16	62
2014	More than 20 years in current department or agency	63	27	3	0	6	0	90	6	30

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	52	29	12	5	2	0	81	7	107
2017	3 to 10 years in current department or agency	45	38	9	5	2	0	84	7	136
2017	11 to 20 years in current department or agency	38	35	14	9	4	0	73	13	75
2017	More than 20 years in current department or agency	50	38	8	4	0	0	88	4	27
2014	Less than 3 years in current department or agency	54	28	8	6	5	0	81	11	79
2014	3 to 10 years in current department or agency	38	39	13	5	4	1	78	10	147
2014	11 to 20 years in current department or agency	27	45	10	9	8	0	73	17	62
2014	More than 20 years in current department or agency	58	32	3	0	6	0	90	6	30

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	21	20	8	6	4	0	65	14	107
2017	3 to 10 years in current department or agency	42	26	14	9	4	4	1	71	14	135
2017	11 to 20 years in current department or agency	38	25	14	12	3	8	0	69	16	75
2017	More than 20 years in current department or agency	47	30	15	0	7	0	0	78	7	27
2014	Less than 3 years in current department or agency	44	28	11	8	7	2	1	74	15	79
2014	3 to 10 years in current department or agency	39	28	17	7	6	3	0	69	13	147
2014	11 to 20 years in current department or agency	32	31	15	8	8	5	2	67	17	62
2014	More than 20 years in current department or agency	71	13	6	6	3	0	0	84	10	30

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Less than 3 years in current department or agency	39	30	30	107
2017	3 to 10 years in current department or agency	28	38	34	136
2017	11 to 20 years in current department or agency	27	36	36	75
2017	More than 20 years in current department or agency	21	49	30	27
2014	Less than 3 years in current department or agency	27	51	22	79
2014	3 to 10 years in current department or agency	22	39	40	147
2014	11 to 20 years in current department or agency	24	43	32	62
2014	More than 20 years in current department or agency	30	45	25	30

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Less than 3 years in current department or agency	0	17	50	8	18	6	43
2017	3 to 10 years in current department or agency	11	27	52	5	0	5	38
2017	11 to 20 years in current department or agency	26	24	39	6	0	6	20
2014	Less than 3 years in current department or agency	4	29	54	9	9999	4	22
2014	3 to 10 years in current department or agency	3	30	43	9	9999	15	32
2014	11 to 20 years in current department or agency	46	27	27	0	9999	0	15

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	17	83	106
2017	3 to 10 years in current department or agency	19	81	136
2017	11 to 20 years in current department or agency	19	81	75
2014	Less than 3 years in current department or agency	14	86	79
2014	3 to 10 years in current department or agency	23	77	147
2014	11 to 20 years in current department or agency	19	81	62

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	37	19
2017	3 to 10 years in current department or agency	44	27
2017	11 to 20 years in current department or agency	58	14
2014	Less than 3 years in current department or agency	61	11
2014	3 to 10 years in current department or agency	49	31
2014	11 to 20 years in current department or agency	50	12

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	88	19
2017	3 to 10 years in current department or agency	78	27
2017	11 to 20 years in current department or agency	56	14
2014	Less than 3 years in current department or agency	47	11
2014	3 to 10 years in current department or agency	68	31
2014	11 to 20 years in current department or agency	42	12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	19
2017	3 to 10 years in current department or agency	27
2017	11 to 20 years in current department or agency	14
2014	Less than 3 years in current department or agency	11
2014	3 to 10 years in current department or agency	31
2014	11 to 20 years in current department or agency	12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	3 to 10 years in current department or agency	27
2014	Less than 3 years in current department or agency	11
2014	11 to 20 years in current department or agency	12

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	19
2017	11 to 20 years in current department or agency	14
2014	Less than 3 years in current department or agency	11
2014	3 to 10 years in current department or agency	31

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	19
2017	11 to 20 years in current department or agency	14
2014	3 to 10 years in current department or agency	31
2014	11 to 20 years in current department or agency	12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	41	19
2017	3 to 10 years in current department or agency	26	27
2017	11 to 20 years in current department or agency	56	14
2014	Less than 3 years in current department or agency	39	11
2014	3 to 10 years in current department or agency	37	31
2014	11 to 20 years in current department or agency	42	12

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	55	19
2017	3 to 10 years in current department or agency	37	27
2017	11 to 20 years in current department or agency	57	14
2014	Less than 3 years in current department or agency	84	11
2014	3 to 10 years in current department or agency	51	31

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	41	19
2017	3 to 10 years in current department or agency	45	27
2017	11 to 20 years in current department or agency	57	14
2014	Less than 3 years in current department or agency	61	11
2014	3 to 10 years in current department or agency	60	31

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	55	19
2017	3 to 10 years in current department or agency	38	27
2017	11 to 20 years in current department or agency	64	14
2014	Less than 3 years in current department or agency	39	11
2014	3 to 10 years in current department or agency	63	31
2014	11 to 20 years in current department or agency	50	12

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	30	19
2017	3 to 10 years in current department or agency	30	27
2017	11 to 20 years in current department or agency	49	14
2014	3 to 10 years in current department or agency	25	31

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	62	19
2017	3 to 10 years in current department or agency	55	27
2017	11 to 20 years in current department or agency	49	14
2014	Less than 3 years in current department or agency	39	11
2014	3 to 10 years in current department or agency	68	31
2014	11 to 20 years in current department or agency	83	12

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	48	19
2017	3 to 10 years in current department or agency	26	27
2017	11 to 20 years in current department or agency	63	14
2014	3 to 10 years in current department or agency	46	31
2014	11 to 20 years in current department or agency	42	12

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	19
2017	11 to 20 years in current department or agency	14
2014	Less than 3 years in current department or agency	11
2014	3 to 10 years in current department or agency	31
2014	11 to 20 years in current department or agency	12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	19
2017	3 to 10 years in current department or agency	27	27
2017	11 to 20 years in current department or agency	0	14
2014	Less than 3 years in current department or agency	0	11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	54	19
2017	3 to 10 years in current department or agency	46	27
2017	11 to 20 years in current department or agency	64	14
2014	3 to 10 years in current department or agency	29	31

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	28	19
2017	3 to 10 years in current department or agency	19	27
2014	3 to 10 years in current department or agency	20	31
2014	11 to 20 years in current department or agency	59	12

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	19
2017	3 to 10 years in current department or agency	27
2017	11 to 20 years in current department or agency	14

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	47	19
2017	3 to 10 years in current department or agency	44	27
2017	11 to 20 years in current department or agency	70	14
2014	Less than 3 years in current department or agency	39	11
2014	3 to 10 years in current department or agency	55	31
2014	11 to 20 years in current department or agency	75	12

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	33	19
2017	11 to 20 years in current department or agency	34	14
2014	3 to 10 years in current department or agency	23	31

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	30	19
2014	3 to 10 years in current department or agency	20	31

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	14
2014	3 to 10 years in current department or agency	0	31

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	19
2017	3 to 10 years in current department or agency	27
2014	Less than 3 years in current department or agency	11
2014	11 to 20 years in current department or agency	12

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	14
2014	Less than 3 years in current department or agency	0	11

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	14
2014	Less than 3 years in current department or agency	0	11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	35	19
2017	3 to 10 years in current department or agency	44	27
2014	3 to 10 years in current department or agency	24	31

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	38	19
2017	3 to 10 years in current department or agency	32	27
2014	3 to 10 years in current department or agency	17	30

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	13
2014	Less than 3 years in current department or agency	0	11

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	24	19

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	43	19
2017	3 to 10 years in current department or agency	19	27
2017	11 to 20 years in current department or agency	47	13
2014	3 to 10 years in current department or agency	40	30

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	45	19
2017	3 to 10 years in current department or agency	56	27
2017	11 to 20 years in current department or agency	62	13
2014	Less than 3 years in current department or agency	53	11
2014	3 to 10 years in current department or agency	62	30

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	19
2017	3 to 10 years in current department or agency	27
2014	Less than 3 years in current department or agency	11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	46	19
2017	3 to 10 years in current department or agency	51	27
2017	11 to 20 years in current department or agency	49	13
2014	Less than 3 years in current department or agency	53	11
2014	3 to 10 years in current department or agency	47	30

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	27

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	13
2014	Less than 3 years in current department or agency	0	11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	54	46	19
2017	3 to 10 years in current department or agency	96	4	27
2017	11 to 20 years in current department or agency	100	0	14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	15	21	11	4	2	28	18	67	12	107
2017	3 to 10 years in current department or agency	11	24	18	6	7	31	4	54	19	136
2017	11 to 20 years in current department or agency	8	18	24	8	9	26	7	38	26	75
2017	More than 20 years in current department or agency	25	19	11	0	4	26	16	75	6	27
2014	Less than 3 years in current department or agency	15	17	11	0	2	45	11	71	5	79
2014	3 to 10 years in current department or agency	8	11	21	6	11	36	7	34	29	147
2014	11 to 20 years in current department or agency	19	13	18	6	6	33	3	51	20	62
2014	More than 20 years in current department or agency	19	22	16	4	3	29	6	64	11	30

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	29	31	11	9	3	15	2	72	15	107
2017	3 to 10 years in current department or agency	26	37	18	5	6	7	1	69	12	136
2017	11 to 20 years in current department or agency	19	37	20	5	10	8	0	61	17	75
2017	More than 20 years in current department or agency	33	37	11	4	4	7	4	79	8	27
2014	Less than 3 years in current department or agency	25	29	16	0	5	23	1	71	7	78
2014	3 to 10 years in current department or agency	16	30	18	3	9	23	1	61	16	147
2014	11 to 20 years in current department or agency	28	27	16	6	6	14	2	65	15	62
2014	More than 20 years in current department or agency	30	38	17	3	3	9	0	74	7	30

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	20	34	18	10	4	2	12	62	17	107
2017	3 to 10 years in current department or agency	17	52	16	6	2	2	6	74	10	136
2017	11 to 20 years in current department or agency	26	42	11	4	1	3	13	80	6	75
2017	More than 20 years in current department or agency	42	33	22	0	0	0	3	77	0	27
2014	Less than 3 years in current department or agency	15	42	10	4	7	3	18	73	14	79
2014	3 to 10 years in current department or agency	18	45	21	6	3	1	5	67	10	147
2014	11 to 20 years in current department or agency	28	52	9	3	0	0	8	86	3	62
2014	More than 20 years in current department or agency	40	28	13	0	4	0	15	80	5	30

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	11	19	17	5	0	36	12	57	11	107
2017	3 to 10 years in current department or agency	9	20	16	4	5	36	10	53	17	135
2017	11 to 20 years in current department or agency	9	13	28	5	0	27	17	41	9	74
2017	More than 20 years in current department or agency	30	4	14	0	0	29	23	70	0	27
2014	Less than 3 years in current department or agency	7	15	12	2	2	48	14	58	12	79
2014	3 to 10 years in current department or agency	6	16	21	3	3	40	10	45	13	146
2014	11 to 20 years in current department or agency	10	24	18	3	2	32	11	60	9	62
2014	More than 20 years in current department or agency	18	26	16	13	0	20	6	61	17	30

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	20	10	2	2	13	14	82	4	107
2017	3 to 10 years in current department or agency	39	28	8	1	1	18	4	87	3	136
2017	11 to 20 years in current department or agency	37	26	9	3	1	9	14	83	5	75
2017	More than 20 years in current department or agency	49	34	4	0	0	10	3	96	0	27
2014	Less than 3 years in current department or agency	22	35	8	1	2	12	19	84	5	79
2014	3 to 10 years in current department or agency	28	34	17	2	2	12	4	75	5	147
2014	11 to 20 years in current department or agency	37	25	11	5	5	10	8	75	12	62
2014	More than 20 years in current department or agency	43	25	13	0	3	3	12	81	4	30

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	22	13	3	1	14	14	77	5	106
2017	3 to 10 years in current department or agency	32	33	7	4	2	18	4	83	8	136
2017	11 to 20 years in current department or agency	24	29	17	4	4	11	12	67	10	75
2017	More than 20 years in current department or agency	52	30	8	0	0	7	3	91	0	27
2014	Less than 3 years in current department or agency	18	30	6	2	3	22	18	81	9	79
2014	3 to 10 years in current department or agency	23	33	19	4	3	13	5	67	9	147
2014	11 to 20 years in current department or agency	34	25	15	8	2	11	6	71	12	62
2014	More than 20 years in current department or agency	42	22	17	0	3	3	12	76	4	30

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	6	94	107
2017	3 to 10 years in current department or agency	8	92	136
2017	11 to 20 years in current department or agency	7	93	75
2014	3 to 10 years in current department or agency	9	91	147
2014	More than 20 years in current department or agency	0	100	30

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	81	11
2014	3 to 10 years in current department or agency	93	12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	11
2014	3 to 10 years in current department or agency	0	12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	11
2014	3 to 10 years in current department or agency	0	12

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	11

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	57	11

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	54	11
2014	3 to 10 years in current department or agency	44	12

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	11
2014	3 to 10 years in current department or agency	0	12

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	11

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	11
2014	3 to 10 years in current department or agency	0	11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	11
2014	3 to 10 years in current department or agency	0	11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	11
2014	3 to 10 years in current department or agency	0	11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	54	11
2014	3 to 10 years in current department or agency	74	11

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	11
2014	3 to 10 years in current department or agency	0	11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	55	11
2014	3 to 10 years in current department or agency	76	11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	52	11
2014	3 to 10 years in current department or agency	50	11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	3 to 10 years in current department or agency	82	18	11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	20	12	13	1	3	36	15	65	8	107
2017	3 to 10 years in current department or agency	11	20	15	3	3	44	4	61	11	135
2017	11 to 20 years in current department or agency	10	23	20	4	7	32	4	51	17	74
2017	More than 20 years in current department or agency	30	7	4	0	4	51	4	84	8	26
2014	Less than 3 years in current department or agency	15	16	8	1	1	49	10	74	5	79
2014	3 to 10 years in current department or agency	9	15	17	2	4	46	7	50	13	147
2014	11 to 20 years in current department or agency	11	20	18	3	3	40	5	56	12	62
2014	More than 20 years in current department or agency	23	16	19	6	0	36	0	61	10	30

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	29	12	4	2	16	2	77	8	107
2017	3 to 10 years in current department or agency	26	39	17	3	3	11	1	74	6	135
2017	11 to 20 years in current department or agency	25	29	20	4	5	16	1	65	11	75
2017	More than 20 years in current department or agency	38	39	8	0	4	12	0	87	4	26
2014	Less than 3 years in current department or agency	27	33	14	0	1	24	1	80	1	79
2014	3 to 10 years in current department or agency	21	28	16	6	3	26	1	67	12	146
2014	11 to 20 years in current department or agency	29	26	16	3	3	21	2	71	8	62
2014	More than 20 years in current department or agency	35	29	13	0	7	16	0	76	8	29

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	15	15	19	18	29	3	31	49	107
2017	3 to 10 years in current department or agency	23	23	18	19	17	1	46	36	136
2017	11 to 20 years in current department or agency	23	25	29	8	15	0	48	23	75
2017	More than 20 years in current department or agency	32	33	20	12	4	0	64	16	27

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	28	28	22	11	8	3	57	20	107
2017	3 to 10 years in current department or agency	12	31	36	16	3	2	44	19	135
2017	11 to 20 years in current department or agency	10	28	32	18	10	1	39	29	73
2017	More than 20 years in current department or agency	22	30	40	4	4	0	52	8	27

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	36	16	5	9	3	70	14	107
2017	3 to 10 years in current department or agency	18	37	28	9	6	2	56	15	135
2017	11 to 20 years in current department or agency	10	39	20	16	14	1	49	30	75
2017	More than 20 years in current department or agency	22	36	30	8	0	4	61	8	27

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	26	16	14	8	0	6	60	23	107
2017	3 to 10 years in current department or agency	12	32	27	19	8	0	2	45	27	135
2017	11 to 20 years in current department or agency	13	28	25	17	15	1	1	42	33	75
2017	More than 20 years in current department or agency	33	22	33	4	4	0	4	57	9	27

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	54	19	12	2	1	0	11	83	4	107
2017	3 to 10 years in current department or agency	42	33	15	2	0	1	7	81	2	135
2017	11 to 20 years in current department or agency	32	31	22	4	4	0	7	68	8	75
2017	More than 20 years in current department or agency	51	25	8	0	0	0	16	90	0	27

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	39	11	8	6	2	75	14	106
2017	3 to 10 years in current department or agency	28	32	25	10	4	1	60	14	135
2017	11 to 20 years in current department or agency	22	36	23	9	9	0	58	19	73
2017	More than 20 years in current department or agency	45	30	18	4	4	0	75	7	27

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	31	18	7	6	0	3	68	14	105
2017	3 to 10 years in current department or agency	32	34	24	5	4	1	0	67	10	135
2017	11 to 20 years in current department or agency	18	37	29	10	6	0	1	56	16	73
2017	More than 20 years in current department or agency	34	36	23	4	0	4	0	72	4	27

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	38	15	10	2	1	3	73	12	105
2017	3 to 10 years in current department or agency	20	41	24	11	3	0	1	61	14	135
2017	11 to 20 years in current department or agency	16	38	30	9	6	0	1	54	15	73
2017	More than 20 years in current department or agency	37	18	33	4	0	0	8	59	5	27

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	32	10	8	8	0	5	72	18	106
2017	3 to 10 years in current department or agency	30	30	22	12	4	1	1	61	17	135
2017	11 to 20 years in current department or agency	26	36	28	4	4	0	1	63	9	73
2017	More than 20 years in current department or agency	44	33	19	0	0	0	4	81	0	27

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	33	18	6	5	0	2	70	11	106
2017	3 to 10 years in current department or agency	27	46	20	5	0	1	1	75	5	135
2017	11 to 20 years in current department or agency	27	32	25	10	4	1	1	60	14	73
2017	More than 20 years in current department or agency	37	23	23	7	3	0	8	65	11	27

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	60	18	8	9	4	1	78	13	107
2017	3 to 10 years in current department or agency	63	21	10	3	1	2	86	4	135
2017	11 to 20 years in current department or agency	52	27	12	6	3	1	80	9	75
2017	More than 20 years in current department or agency	53	28	0	11	0	8	88	12	27

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	71	12	5	2	4	2	4	88	7	106
2017	3 to 10 years in current department or agency	69	15	3	7	3	1	2	87	10	135
2017	11 to 20 years in current department or agency	66	20	4	4	3	0	4	89	7	75
2017	More than 20 years in current department or agency	80	8	0	4	4	0	4	92	8	27

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	61	22	8	2	2	2	3	87	4	106
2017	3 to 10 years in current department or agency	49	29	15	1	2	1	2	81	4	135
2017	11 to 20 years in current department or agency	38	33	20	3	4	0	1	72	7	74
2017	More than 20 years in current department or agency	66	14	7	4	4	0	4	84	8	27

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	71	11	3	4	6	2	3	87	10	105
2017	3 to 10 years in current department or agency	54	22	10	10	2	1	1	77	13	134
2017	11 to 20 years in current department or agency	49	29	13	0	7	0	1	79	7	75
2017	More than 20 years in current department or agency	70	15	4	4	4	0	4	88	8	27

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	14	6	1	0	2	26	89	2	107
2017	3 to 10 years in current department or agency	57	11	6	2	1	0	23	88	5	135
2017	11 to 20 years in current department or agency	35	21	16	3	3	0	24	72	7	74
2017	More than 20 years in current department or agency	51	18	4	4	0	4	20	90	6	27

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	71	14	2	1	1	10	95	2	106
2017	3 to 10 years in current department or agency	71	18	6	0	0	6	94	0	135
2017	11 to 20 years in current department or agency	67	20	5	1	0	7	93	1	74
2017	More than 20 years in current department or agency	58	23	7	4	0	8	88	5	27

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	72	8	5	4	3	9	87	8	107
2017	3 to 10 years in current department or agency	81	10	2	2	2	3	93	4	135
2017	11 to 20 years in current department or agency	70	18	3	1	1	7	94	3	75
2017	More than 20 years in current department or agency	73	11	4	4	0	8	91	5	27

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	49	29	15	1	2	4	81	3	107
2017	3 to 10 years in current department or agency	46	33	12	5	2	2	80	7	135
2017	11 to 20 years in current department or agency	50	32	12	3	1	3	84	4	75
2017	More than 20 years in current department or agency	42	31	19	4	4	0	73	8	26

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	15	35	34	8	6	2	51	14	106
2017	3 to 10 years in current department or agency	6	35	44	14	1	0	41	15	136
2017	11 to 20 years in current department or agency	11	26	45	12	5	0	37	17	75
2017	More than 20 years in current department or agency	14	44	35	4	4	0	58	7	27

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	8	34	31	20	51	15	106
2017	3 to 10 years in current department or agency	1	22	40	30	7	37	23	136
2017	11 to 20 years in current department or agency	7	13	46	27	7	34	20	75
2017	More than 20 years in current department or agency	4	11	50	28	7	36	15	27

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	45	8	5	3	5	1	83	9	107
2017	3 to 10 years in current department or agency	34	46	13	5	1	1	0	80	7	136
2017	11 to 20 years in current department or agency	29	55	5	7	3	1	0	85	10	75
2017	More than 20 years in current department or agency	63	26	7	4	0	0	0	89	4	27

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	41	13	7	4	3	75	11	107
2017	3 to 10 years in current department or agency	19	47	23	7	3	1	67	10	136
2017	11 to 20 years in current department or agency	22	43	18	7	8	1	66	15	75
2017	More than 20 years in current department or agency	36	41	19	0	4	0	77	4	27

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	16	84	107
2017	3 to 10 years in current department or agency	20	80	135
2017	11 to 20 years in current department or agency	17	83	75
2017	More than 20 years in current department or agency	19	81	26
2014	Less than 3 years in current department or agency	11	89	79
2014	3 to 10 years in current department or agency	15	85	147
2014	11 to 20 years in current department or agency	14	86	62

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	79	21	19
2017	3 to 10 years in current department or agency	96	4	27
2017	11 to 20 years in current department or agency	65	35	12
2014	3 to 10 years in current department or agency	71	29	20

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	54	14	6	25	69	25	15
2017	3 to 10 years in current department or agency	58	26	11	5	84	5	26
2014	3 to 10 years in current department or agency	57	43	0	0	100	0	15

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	21	12	24	23	17	3	0	21	79	107
2017	3 to 10 years in current department or agency	27	22	23	12	13	3	1	28	72	136
2017	11 to 20 years in current department or agency	32	30	11	12	9	7	0	34	66	75
2017	More than 20 years in current department or agency	53	24	12	8	4	0	0	53	47	27

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	36	80
2017	3 to 10 years in current department or agency	26	95
2017	11 to 20 years in current department or agency	13	45
2017	More than 20 years in current department or agency	0	13

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	53	80
2017	3 to 10 years in current department or agency	42	95
2017	11 to 20 years in current department or agency	15	45
2017	More than 20 years in current department or agency	8	13

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	24	80
2017	3 to 10 years in current department or agency	18	95
2017	11 to 20 years in current department or agency	15	45
2017	More than 20 years in current department or agency	9	13

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	28	80
2017	3 to 10 years in current department or agency	48	95
2017	11 to 20 years in current department or agency	37	45
2017	More than 20 years in current department or agency	40	13

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	3	80
2017	3 to 10 years in current department or agency	22	95
2017	11 to 20 years in current department or agency	14	45
2017	More than 20 years in current department or agency	0	13

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	48	80
2017	3 to 10 years in current department or agency	27	95
2017	11 to 20 years in current department or agency	35	45
2017	More than 20 years in current department or agency	43	13

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Less than 3 years in current department or agency	2	46	22	5	4	21	77
2017	3 to 10 years in current department or agency	4	43	28	11	3	11	92
2017	11 to 20 years in current department or agency	10	56	15	7	5	7	43
2017	More than 20 years in current department or agency	14	78	0	8	0	0	13

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	20	25	11	16	22	0	6	48	40	80
2017	3 to 10 years in current department or agency	18	29	15	12	22	1	2	49	36	96
2017	11 to 20 years in current department or agency	30	17	16	9	15	2	12	54	27	46
2017	More than 20 years in current department or agency	15	25	15	7	8	7	23	57	22	13

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	0	7	8	26	53	2	4	7	84	79
2017	3 to 10 years in current department or agency	3	9	8	16	57	1	7	13	79	96
2017	11 to 20 years in current department or agency	13	8	15	13	35	2	14	25	57	46
2017	More than 20 years in current department or agency	0	7	0	0	41	23	28	15	85	13

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canadian Radio-television and Telecommunications Commission by Question 106. In total, how many years have you been working in your current department or agency?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)