2017 Public Service Employee Survey Results for Courts Administration Service by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 48 6 19 0 0 0 76 19 17
2017 Non-shift worker 31 44 5 14 5 0 0 75 20 331
2014 Shift worker 30 34 17 15 4 0 0 63 19 29
2014 Non-shift worker 23 44 6 19 8 0 0 67 27 387
2011 Shift worker 50 25 5 20 0 0 0 75 20 21
2011 Non-shift worker 39 48 5 8 1 0 0 87 9 446
2008 Shift worker 32 40 12 8 8 0 0 72 16 25
2008 Non-shift worker 37 43 5 11 3 0 0 80 14 409

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 40 13 0 0 0 0 87 0 16
2017 Non-shift worker 70 24 2 2 1 0 1 95 4 330
2014 Shift worker 54 16 9 8 8 3 3 74 17 29
2014 Non-shift worker 59 29 7 3 1 0 1 89 4 387
2011 Shift worker 49 39 5 7 0 0 0 88 7 21
2011 Non-shift worker 69 23 5 2 0 0 0 93 3 446
2008 Shift worker 48 32 8 4 4 0 4 83 8 25
2008 Non-shift worker 67 23 5 2 1 1 1 92 4 408

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 31 19 6 0 0 0 75 6 17
2017 Non-shift worker 54 30 7 7 1 0 1 85 8 331
2014 Shift worker 53 21 3 13 4 0 7 79 18 29
2014 Non-shift worker 54 27 7 8 3 0 1 82 11 387
2011 Shift worker 43 38 9 0 9 0 0 81 9 21
2011 Non-shift worker 59 25 7 5 3 0 1 85 8 445
2008 Shift worker 44 28 4 16 4 4 0 75 21 25
2008 Non-shift worker 56 27 6 9 2 0 0 83 11 408

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 24 18 0 6 0 0 75 6 17
2017 Non-shift worker 40 38 8 10 4 0 0 78 14 331
2014 Shift worker 45 31 8 12 4 0 0 76 16 29
2014 Non-shift worker 41 38 7 11 4 0 0 79 14 384
2011 Shift worker 41 38 5 4 13 0 0 79 16 21
2011 Non-shift worker 43 35 8 9 4 0 0 79 13 444

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 30 12 5 13 0 0 70 18 17
2017 Non-shift worker 29 37 13 14 7 0 0 66 21 331
2014 Shift worker 14 33 26 10 11 0 6 50 23 29
2014 Non-shift worker 17 31 17 20 14 0 0 48 34 386
2011 Shift worker 42 29 0 7 14 0 8 77 23 21
2011 Non-shift worker 25 39 12 12 10 0 1 65 23 445
2008 Shift worker 12 44 16 16 12 0 0 56 28 25
2008 Non-shift worker 25 40 11 14 7 0 2 66 22 409

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 55 6 6 6 0 0 81 12 17
2017 Non-shift worker 38 38 12 8 4 0 0 76 12 331
2014 Shift worker 35 35 20 3 8 0 0 69 11 29
2014 Non-shift worker 36 39 14 6 5 0 0 75 10 387
2011 Shift worker 38 40 0 0 21 0 0 79 21 21
2011 Non-shift worker 46 31 12 7 3 0 0 77 11 445
2008 Shift worker 28 52 8 4 8 0 0 80 12 25
2008 Non-shift worker 40 34 12 8 5 0 0 75 13 408

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 59 7 0 0 0 0 93 0 16
2017 Non-shift worker 42 42 7 7 2 0 0 84 9 331
2014 Shift worker 27 37 15 7 11 0 3 66 18 29
2014 Non-shift worker 43 39 8 5 4 0 0 82 10 387
2011 Shift worker 34 44 10 0 12 0 0 78 12 21
2011 Non-shift worker 48 37 7 5 3 0 0 85 8 445
2008 Shift worker 32 48 8 8 4 0 0 80 12 25
2008 Non-shift worker 46 34 8 7 4 0 0 81 11 408

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 41 0 0 13 0 0 87 13 17
2017 Non-shift worker 40 43 7 8 2 0 0 83 10 329
2014 Shift worker 35 43 10 8 4 0 0 78 12 29
2014 Non-shift worker 32 44 15 7 2 1 0 76 9 387

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 43 0 12 0 0 0 88 12 17
2017 Non-shift worker 40 33 13 8 5 0 1 74 13 331
2014 Shift worker 28 34 17 10 4 0 7 67 15 29
2014 Non-shift worker 29 31 21 9 7 1 1 62 16 387
2011 Shift worker 18 30 21 8 14 0 9 53 24 21
2011 Non-shift worker 38 33 14 8 5 1 1 72 14 444

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 13 20 5 6 0 13 65 12 17
2017 Non-shift worker 29 25 11 9 11 1 12 63 24 331
2014 Shift worker 40 20 13 3 3 0 21 76 7 29
2014 Non-shift worker 26 23 11 11 11 2 17 59 27 385
2011 Shift worker 33 21 10 0 0 10 26 84 0 21
2011 Non-shift worker 26 22 11 11 13 2 15 57 29 444
2008 Shift worker 40 24 4 4 12 0 16 76 19 25
2008 Non-shift worker 31 20 8 12 13 3 13 61 30 409

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 56 13 0 6 0 0 81 6 17
2017 Non-shift worker 30 50 11 5 4 0 0 80 9 330
2014 Shift worker 20 47 23 11 0 0 0 67 11 29
2014 Non-shift worker 27 45 14 9 5 0 0 72 14 387
2011 Shift worker 23 36 25 7 8 0 0 59 15 21
2011 Non-shift worker 37 41 11 7 5 0 0 77 12 443
2008 Shift worker 39 39 17 4 0 0 0 78 4 23
2008 Non-shift worker 38 37 11 7 6 0 0 76 13 406

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 25 13 12 6 0 0 69 18 17
2017 Non-shift worker 26 38 17 12 7 0 0 64 19 331
2014 Shift worker 26 33 20 9 12 0 0 59 21 29
2014 Non-shift worker 22 36 14 16 12 0 0 58 28 386
2011 Shift worker 15 30 30 7 17 0 0 45 25 21
2011 Non-shift worker 28 35 15 13 8 2 0 64 21 445

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 42 18 0 6 0 0 76 6 17
2017 Non-shift worker 32 42 15 8 3 0 0 74 11 331

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 55 0 0 0 0 0 100 0 17
2017 Non-shift worker 44 41 8 4 2 0 0 86 6 331
2014 Shift worker 20 46 30 0 4 0 0 66 4 29
2014 Non-shift worker 41 37 12 7 3 1 1 78 10 387
2011 Shift worker 36 42 14 0 8 0 0 78 8 21
2011 Non-shift worker 46 37 9 5 2 1 0 84 7 444
2008 Shift worker 44 24 16 12 0 4 0 71 13 25
2008 Non-shift worker 47 33 11 4 3 1 0 81 8 408

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 30 12 6 6 0 0 75 12 17
2017 Non-shift worker 30 37 14 10 9 0 0 67 18 331

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 35 0 0 6 0 0 94 6 17
2017 Non-shift worker 57 33 6 2 2 0 0 90 4 330
2014 Shift worker 45 49 7 0 0 0 0 93 0 29
2014 Non-shift worker 64 26 7 2 1 0 0 90 3 387
2011 Shift worker 65 20 8 4 4 0 0 85 7 21
2011 Non-shift worker 62 28 7 2 1 0 0 90 3 445

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 42 6 6 6 0 0 82 12 17
2017 Non-shift worker 28 40 15 10 6 1 0 69 16 330
2014 Shift worker 11 31 26 21 11 0 0 42 32 29
2014 Non-shift worker 18 38 18 14 12 1 0 56 26 387
2011 Shift worker 17 19 17 28 13 0 6 38 43 21
2011 Non-shift worker 30 35 15 11 7 1 0 66 19 446

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 24 20 12 6 0 0 62 18 17
2017 Non-shift worker 34 34 13 11 6 1 1 69 18 330
2014 Shift worker 26 28 10 11 16 0 11 60 29 29
2014 Non-shift worker 26 34 18 12 9 1 0 60 22 387

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 44 13 6 6 0 0 75 12 17
2017 Non-shift worker 32 39 15 8 5 0 1 72 13 330
2014 Shift worker 22 33 24 9 12 0 0 55 21 29
2014 Non-shift worker 24 36 19 13 8 0 0 60 21 387
2011 Shift worker 26 47 10 8 9 0 0 72 17 21
2011 Non-shift worker 41 34 12 8 3 1 0 76 12 443

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 25 6 0 6 0 0 88 6 17
2017 Non-shift worker 40 46 8 4 2 0 1 86 7 329
2014 Shift worker 29 54 11 7 0 0 0 83 7 29
2014 Non-shift worker 36 43 10 7 3 0 0 80 10 387
2011 Shift worker 44 36 8 4 8 0 0 80 12 21
2011 Non-shift worker 42 41 9 6 3 0 0 83 8 444
2008 Shift worker 52 24 20 4 0 0 0 76 4 25
2008 Non-shift worker 39 43 8 8 2 0 0 82 10 407

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 56 6 0 0 0 0 94 0 17
2017 Non-shift worker 36 35 17 6 4 0 1 72 11 330
2014 Shift worker 38 21 31 4 7 0 0 59 10 29
2014 Non-shift worker 36 33 19 7 6 0 0 69 12 386
2011 Shift worker 59 23 9 4 0 0 5 87 4 21
2011 Non-shift worker 36 37 15 8 3 1 0 74 11 444
2008 Shift worker 20 40 16 20 0 4 0 63 21 25
2008 Non-shift worker 28 33 21 12 5 0 1 61 18 409

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 30 40 18 5 7 0 24 33 17
2017 Non-shift worker 12 17 33 21 11 1 5 34 31 330
2014 Shift worker 7 25 40 17 3 0 8 22 35 29
2014 Non-shift worker 12 22 35 16 10 1 4 28 35 386
2011 Shift worker 8 18 30 28 6 0 10 38 29 21
2011 Non-shift worker 9 21 29 23 12 2 4 37 31 444
2008 Shift worker 4 44 20 8 12 0 12 23 55 25
2008 Non-shift worker 8 25 33 19 10 1 3 31 35 406

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 17 18 29 11 14 0 46 33 17
2017 Non-shift worker 11 19 29 19 13 3 6 36 32 330
2014 Shift worker 16 17 32 14 6 3 12 23 39 29
2014 Non-shift worker 13 20 27 19 10 4 6 32 37 385
2011 Shift worker 13 14 36 16 15 0 6 34 28 21
2011 Non-shift worker 7 21 23 21 17 4 7 43 32 444
2008 Shift worker 12 24 20 28 12 4 0 42 38 25
2008 Non-shift worker 16 25 23 19 11 1 5 32 43 405

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 19 27 24 11 14 5 44 24 17
2017 Non-shift worker 9 19 25 21 16 1 9 42 31 329
2014 Shift worker 23 20 21 12 16 0 8 30 47 29
2014 Non-shift worker 15 21 23 20 11 4 7 35 40 385
2011 Shift worker 13 16 27 13 12 14 6 30 36 21
2011 Non-shift worker 13 18 25 18 13 3 10 36 36 445
2008 Shift worker 8 32 24 24 8 4 0 33 42 25
2008 Non-shift worker 12 21 31 17 12 3 5 31 36 407

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 6 16 42 20 5 5 68 14 17
2017 Non-shift worker 6 10 31 28 18 0 6 49 17 327
2014 Shift worker 12 8 26 25 18 3 8 48 22 28
2014 Non-shift worker 9 14 27 31 14 1 4 47 25 383
2011 Shift worker 8 14 13 37 22 0 6 63 24 21
2011 Non-shift worker 5 12 29 28 19 2 6 50 18 443
2008 Shift worker 8 8 25 25 21 4 8 52 19 24
2008 Non-shift worker 7 16 30 27 17 1 2 45 24 406

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 23 16 29 18 7 0 50 32 17
2017 Non-shift worker 20 28 25 10 11 1 5 23 51 329
2014 Shift worker 17 30 14 13 11 0 15 28 55 29
2014 Non-shift worker 26 24 22 14 8 1 5 23 54 385
2011 Shift worker 9 9 22 20 29 0 10 54 21 21
2011 Non-shift worker 11 22 27 17 15 2 6 35 36 443
2008 Shift worker 4 40 8 28 12 0 8 43 48 25
2008 Non-shift worker 21 23 23 15 13 1 3 29 47 407

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 11 18 22 6 19 5 38 38 17
2017 Non-shift worker 15 19 26 16 15 4 6 34 37 327
2014 Shift worker 16 19 26 7 17 4 11 28 42 29
2014 Non-shift worker 11 19 25 21 11 3 10 36 35 385
2011 Shift worker 4 16 25 19 21 0 15 46 24 21
2011 Non-shift worker 10 15 23 23 16 4 9 44 29 445
2008 Shift worker 12 36 20 12 4 4 12 19 57 25
2008 Non-shift worker 19 23 25 15 10 3 5 27 46 406

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 6 34 22 18 14 0 46 14 17
2017 Non-shift worker 12 17 28 18 16 3 6 37 32 328
2014 Shift worker 7 19 24 18 14 3 15 40 31 29
2014 Non-shift worker 14 22 30 14 8 4 7 26 41 385
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 34 19 0 7 6 6 70 8 17
2017 Non-shift worker 61 24 7 5 1 0 2 86 7 331
2014 Shift worker 43 33 11 7 0 0 7 82 7 29
2014 Non-shift worker 60 22 6 7 2 0 3 84 10 386
2011 Shift worker 56 23 5 16 0 0 0 79 16 21
2011 Non-shift worker 61 24 6 6 2 0 1 86 8 444
2008 Shift worker 52 24 4 12 0 0 8 83 13 25
2008 Non-shift worker 55 26 6 6 3 0 3 84 10 406

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 34 19 6 18 7 0 54 26 17
2017 Non-shift worker 19 28 19 14 9 4 6 53 25 330
2014 Shift worker 23 23 21 4 27 3 0 47 31 29
2014 Non-shift worker 21 27 20 12 12 4 4 52 26 386

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 56 6 0 12 0 0 81 12 17
2017 Non-shift worker 39 34 10 8 7 0 1 74 16 330
2014 Shift worker 34 40 3 0 16 4 3 80 17 29
2014 Non-shift worker 36 30 9 11 11 3 1 68 22 387

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 54 17 6 11 0 0 65 18 17
2017 Non-shift worker 32 34 11 11 9 1 2 67 21 331
2014 Shift worker 31 17 16 7 23 0 7 51 31 29
2014 Non-shift worker 27 33 17 15 6 1 2 62 21 385
2011 Shift worker 15 51 0 11 14 4 6 73 27 21
2011 Non-shift worker 32 33 14 10 7 3 1 68 18 446
2008 Shift worker 8 52 20 4 12 0 4 63 17 25
2008 Non-shift worker 25 39 14 9 8 2 3 68 18 409

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 34 12 5 18 6 0 63 24 17
2017 Non-shift worker 27 31 12 11 7 10 2 66 21 331
2014 Shift worker 31 14 17 6 23 3 7 50 31 29
2014 Non-shift worker 26 28 15 12 9 8 3 61 23 385
2011 Shift worker 21 37 15 0 17 4 6 64 19 21
2011 Non-shift worker 34 23 13 11 9 8 2 64 22 445
2008 Shift worker 16 48 16 8 4 4 4 70 13 25
2008 Non-shift worker 26 30 14 9 10 9 2 63 22 408

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 16 24 13 18 20 0 33 38 17
2017 Non-shift worker 9 19 15 20 16 17 4 35 46 331
2014 Shift worker 8 13 19 14 33 3 10 23 55 29
2014 Non-shift worker 14 18 17 18 19 10 3 37 43 384

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 55 6 5 6 0 0 82 12 17
2017 Non-shift worker 34 44 9 8 4 1 1 79 11 331
2014 Shift worker 29 37 7 7 20 0 0 66 27 29
2014 Non-shift worker 34 40 13 9 5 0 0 73 14 385
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 43 12 0 12 0 0 75 12 17
2017 Non-shift worker 37 34 12 9 6 1 2 72 16 330
2014 Shift worker 35 27 21 8 8 0 0 62 16 29
2014 Non-shift worker 29 34 14 12 9 0 2 64 22 387
2011 Shift worker 31 33 17 9 9 0 0 64 19 21
2011 Non-shift worker 33 32 14 12 7 1 1 66 19 444
2008 Shift worker 16 36 28 12 8 0 0 52 20 25
2008 Non-shift worker 27 33 15 12 10 1 2 62 23 409

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 43 6 6 6 0 0 81 12 17
2017 Non-shift worker 46 26 12 6 6 2 1 75 13 330
2014 Shift worker 36 40 8 6 8 3 0 78 14 29
2014 Non-shift worker 32 33 14 9 7 2 3 68 17 387
2011 Shift worker 26 28 24 4 14 5 0 56 18 21
2011 Non-shift worker 35 33 15 7 7 2 1 70 14 446
2008 Shift worker 12 56 12 12 8 0 0 68 20 25
2008 Non-shift worker 30 32 15 9 9 3 2 65 19 407

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 38 18 0 12 0 0 70 12 17
2017 Non-shift worker 47 29 11 6 5 0 1 77 12 329
2014 Shift worker 35 24 11 19 12 0 0 58 31 29
2014 Non-shift worker 30 36 14 11 8 0 2 66 19 385
2011 Shift worker 20 48 14 9 9 0 0 67 19 21
2011 Non-shift worker 39 30 13 11 7 0 1 69 18 446
2008 Shift worker 24 40 20 8 8 0 0 64 16 25
2008 Non-shift worker 29 38 11 11 9 1 1 68 20 409

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 32 0 0 0 0 0 100 0 17
2017 Non-shift worker 81 12 3 2 1 0 2 94 3 330
2014 Shift worker 67 23 3 3 4 0 0 90 7 29
2014 Non-shift worker 74 17 5 1 2 0 1 92 3 387
2011 Shift worker 71 29 0 0 0 0 0 100 0 21
2011 Non-shift worker 74 16 5 1 2 0 2 92 4 445
2008 Shift worker 76 16 4 4 0 0 0 92 4 25
2008 Non-shift worker 78 12 4 3 0 0 3 93 4 409

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 24 19 7 0 6 0 72 8 17
2017 Non-shift worker 46 22 9 8 7 3 5 74 16 331
2014 Shift worker 43 23 7 3 11 3 10 76 16 29
2014 Non-shift worker 35 24 15 7 7 6 6 67 16 386
2011 Shift worker 43 21 15 4 14 4 0 66 18 21
2011 Non-shift worker 39 28 10 9 8 2 4 72 18 446

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 31 6 6 6 0 0 81 12 17
2017 Non-shift worker 54 23 7 9 6 1 1 78 15 331

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 37 12 0 12 0 0 75 12 17
2017 Non-shift worker 53 23 12 3 5 2 1 79 8 330

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 37 6 6 6 0 0 82 12 17
2017 Non-shift worker 50 29 8 6 6 1 1 80 12 331
2014 Shift worker 35 38 12 3 12 0 0 73 15 29
2014 Non-shift worker 38 30 15 10 6 0 1 69 16 386
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 28 48 9 3 4 3 4 82 8 83
2014 Non-shift worker 29 38 11 9 5 3 5 73 15 94

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 54 19 0 0 0 0 81 0 17
2017 Non-shift worker 27 34 16 9 6 7 1 66 17 331
2014 Shift worker 27 41 7 0 12 13 0 79 14 29
2014 Non-shift worker 19 32 21 12 7 9 0 56 21 385
2011 Shift worker 9 33 24 9 4 16 5 53 16 21
2011 Non-shift worker 26 28 20 9 9 8 0 58 20 444

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 48 29 6 0 0 0 65 6 17
2017 Non-shift worker 24 28 20 14 10 3 1 54 26 330
2014 Shift worker 12 37 17 10 20 4 0 52 30 29
2014 Non-shift worker 16 29 25 16 12 2 0 46 28 385
2011 Shift worker 15 30 16 15 9 14 0 53 29 21
2011 Non-shift worker 24 27 22 13 11 3 0 52 24 443
2008 Shift worker 12 36 28 8 8 8 0 52 17 25
2008 Non-shift worker 17 28 20 18 14 2 1 47 33 409

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 32 46 6 0 0 0 48 6 17
2017 Non-shift worker 16 27 20 16 12 8 1 47 31 331
2014 Shift worker 10 17 26 15 20 12 0 31 39 29
2014 Non-shift worker 11 23 27 20 14 6 0 36 36 385
2011 Shift worker 9 20 29 4 13 26 0 39 22 21
2011 Non-shift worker 14 29 23 16 9 8 0 47 28 446
2008 Shift worker 4 40 24 4 12 16 0 52 19 25
2008 Non-shift worker 11 23 18 24 15 8 1 38 42 408

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 44 35 0 0 0 0 65 0 17
2017 Non-shift worker 21 28 17 13 13 7 1 53 29 331
2014 Shift worker 17 13 23 10 20 17 0 37 36 29
2014 Non-shift worker 13 30 26 14 11 6 0 46 27 384
2011 Shift worker 4 29 25 7 13 22 0 42 26 21
2011 Non-shift worker 20 33 21 11 9 7 0 56 22 446
2008 Shift worker 16 28 24 0 12 20 0 55 15 25
2008 Non-shift worker 14 31 14 17 12 11 1 51 33 409

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 48 12 5 6 7 0 75 12 17
2017 Non-shift worker 17 28 18 16 16 5 1 48 34 330
2014 Shift worker 13 27 23 16 16 4 0 43 33 29
2014 Non-shift worker 11 29 22 19 16 3 0 41 36 384
2011 Shift worker 31 14 27 15 13 0 0 45 28 21
2011 Non-shift worker 18 33 20 15 13 2 0 52 28 446
2008 Shift worker 16 28 20 8 16 12 0 50 27 25
2008 Non-shift worker 15 35 15 18 13 3 1 53 32 407
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 68 0 6 0 0 0 94 6 17
2017 Non-shift worker 25 38 18 10 5 2 1 65 16 331
2014 Shift worker 21 37 20 11 8 4 0 60 19 29
2014 Non-shift worker 19 37 28 8 7 2 0 57 15 385
2011 Shift worker 20 28 26 8 9 9 0 53 19 21
2011 Non-shift worker 26 35 21 8 7 3 0 63 16 444

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 44 27 0 0 7 0 71 0 16
2017 Non-shift worker 39 37 13 4 3 4 1 80 7 328
2014 Shift worker 14 45 14 7 4 12 4 70 13 29
2014 Non-shift worker 31 44 13 4 2 6 1 80 6 386
2011 Shift worker 27 30 15 0 13 9 6 67 15 21
2011 Non-shift worker 37 38 15 5 1 4 1 78 6 445

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 54 7 0 0 6 0 93 0 16
2017 Non-shift worker 36 33 13 9 3 4 1 74 13 330
2014 Shift worker 29 26 14 23 4 0 4 58 28 29
2014 Non-shift worker 31 35 17 7 5 5 1 69 13 385
2011 Shift worker 24 24 31 11 0 4 6 54 12 21
2011 Non-shift worker 37 32 10 8 7 5 1 73 16 444
2008 Shift worker 20 32 20 8 12 4 4 57 22 25
2008 Non-shift worker 28 38 11 9 7 5 2 71 17 409

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 44 18 11 0 11 0 68 13 17
2017 Non-shift worker 21 28 24 10 9 6 1 54 21 330
2014 Shift worker 16 26 14 13 13 10 8 51 33 29
2014 Non-shift worker 19 29 25 12 9 5 1 51 22 386
2011 Shift worker 6 34 9 12 5 24 10 61 25 21
2011 Non-shift worker 22 32 21 11 8 6 1 57 20 445

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 37 5 11 12 14 0 67 27 17
2017 Non-shift worker 14 22 18 13 12 17 4 45 32 331
2014 Shift worker 24 21 11 7 19 9 10 55 31 29
2014 Non-shift worker 15 19 22 16 15 10 2 40 35 386
2011 Shift worker 0 29 16 7 13 35 0 44 31 21
2011 Non-shift worker 18 20 19 14 13 13 4 45 32 445

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 49 0 0 0 0 13 100 0 17
2017 Non-shift worker 56 29 9 2 1 2 2 88 4 331
2014 Shift worker 50 28 6 4 4 7 3 85 8 29
2014 Non-shift worker 50 28 12 5 2 2 2 81 7 386

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 43 6 0 0 0 6 93 0 17
2017 Non-shift worker 68 23 3 2 1 2 1 93 3 330
2014 Shift worker 47 33 3 9 0 8 0 87 10 29
2014 Non-shift worker 55 25 9 4 2 3 2 84 6 384
2011 Shift worker 70 7 9 5 9 0 0 77 14 21
2011 Non-shift worker 62 23 11 2 0 1 1 87 2 445
2008 Shift worker 60 12 8 8 0 8 4 82 9 25
2008 Non-shift worker 65 21 5 4 1 1 2 89 5 408

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 36 25 0 6 0 0 69 6 17
2017 Non-shift worker 21 26 22 14 12 4 1 50 27 330
2014 Shift worker 10 17 24 23 15 6 4 30 43 29
2014 Non-shift worker 11 15 23 21 26 4 1 27 49 385
2011 Shift worker 9 35 23 8 19 6 0 47 28 21
2011 Non-shift worker 17 30 17 17 14 2 2 50 33 446
2008 Shift worker 20 28 28 12 12 0 0 48 24 25
2008 Non-shift worker 15 33 17 14 17 4 0 50 32 407

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 24 12 5 12 6 7 66 20 17
2017 Non-shift worker 11 19 18 19 22 4 8 34 46 331
2014 Shift worker 10 18 10 21 30 0 11 31 57 29
2014 Non-shift worker 10 13 19 17 32 3 5 25 54 385
2011 Shift worker 4 15 9 10 40 6 16 24 64 21
2011 Non-shift worker 10 22 13 21 24 2 8 35 50 446
2008 Shift worker 12 40 16 0 16 0 16 62 19 25
2008 Non-shift worker 7 23 15 20 25 4 7 34 50 408

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 34 32 0 6 7 0 60 6 17
2017 Non-shift worker 17 35 21 10 8 8 1 57 21 330

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 31 19 0 6 6 0 73 6 17
2017 Non-shift worker 34 36 15 4 4 7 1 75 8 331
2014 Shift worker 31 35 18 4 4 9 0 72 9 29
2014 Non-shift worker 34 38 16 4 4 3 1 75 8 386

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 55 6 6 0 0 0 88 6 17
2017 Non-shift worker 30 43 13 5 4 4 1 77 10 330
2014 Shift worker 29 49 11 11 0 0 0 78 11 29
2014 Non-shift worker 33 40 15 7 3 1 0 74 10 386
2011 Shift worker 9 48 9 9 5 14 6 71 17 21
2011 Non-shift worker 33 35 19 4 5 3 0 71 10 446

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 31 12 6 0 0 0 82 6 17
2017 Non-shift worker 44 39 9 4 4 0 1 83 8 330
2014 Shift worker 48 30 15 4 4 0 0 78 8 29
2014 Non-shift worker 40 38 12 6 4 0 0 78 10 386
2011 Shift worker 31 31 24 4 9 0 0 63 13 21
2011 Non-shift worker 42 37 11 5 5 0 0 79 10 445
2008 Shift worker 36 32 20 4 4 4 0 71 8 25
2008 Non-shift worker 34 39 12 8 5 1 0 74 13 406

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 51 13 6 0 0 0 80 6 16
2017 Non-shift worker 25 29 24 13 8 2 1 55 21 331
2014 Shift worker 22 31 29 11 8 0 0 52 18 29
2014 Non-shift worker 21 31 26 11 11 1 0 52 22 387
2011 Shift worker 20 25 30 8 16 0 0 45 25 21
2011 Non-shift worker 29 30 20 11 9 0 0 59 20 445

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 59 18 0 0 0 0 82 0 17
2017 Non-shift worker 27 35 18 11 7 1 1 63 18 331
2014 Shift worker 18 39 16 15 12 0 0 57 27 28
2014 Non-shift worker 21 35 22 10 10 1 0 57 21 387
2011 Shift worker 15 25 35 8 16 0 0 41 25 21
2011 Non-shift worker 30 34 17 11 7 0 0 64 18 443
2008 Shift worker 32 40 16 0 12 0 0 72 12 25
2008 Non-shift worker 22 36 16 15 10 0 0 58 25 409

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 52 6 0 6 7 0 87 6 17
2017 Non-shift worker 23 23 20 14 10 5 4 52 26 331
2014 Shift worker 20 14 24 28 8 7 0 36 38 29
2014 Non-shift worker 23 23 20 14 14 5 2 49 30 387
2011 Shift worker 28 22 8 17 24 0 0 50 42 21
2011 Non-shift worker 31 22 18 10 12 4 3 57 24 444
2008 Shift worker 20 32 24 8 12 4 0 54 21 25
2008 Non-shift worker 20 24 20 15 14 3 4 48 31 408
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 35 48 17 17
2017 Non-shift worker 35 29 36 331
2014 Shift worker 34 26 40 29
2014 Non-shift worker 33 34 33 387
2011 Shift worker 35 39 25 21
2011 Non-shift worker 36 37 27 446

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 17 9 43 2 25 4 111
2014 Shift worker 12 11 31 22 9999 25 10
2014 Non-shift worker 20 12 47 7 9999 13 129
2011 Non-shift worker 12 12 51 9 9999 16 158
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 20 80 329
2014 Shift worker 22 78 29
2014 Non-shift worker 17 83 387

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 43 66
2014 Non-shift worker 38 68

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 61 66
2014 Non-shift worker 67 68

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 66
2014 Non-shift worker 7 68

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 66
2014 Non-shift worker 0 68

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 66

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 44 66
2014 Non-shift worker 43 68

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 25 66
2014 Non-shift worker 36 68

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 35 66
2014 Non-shift worker 38 68

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 38 66
2014 Non-shift worker 48 68

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 66
2014 Non-shift worker 23 68

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 56 66
2014 Non-shift worker 58 68

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 32 66
2014 Non-shift worker 35 68

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 66
2014 Non-shift worker 15 68

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 41 66
2014 Non-shift worker 39 68

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 28 66
2014 Non-shift worker 31 68

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 27 66
2014 Non-shift worker 10 68

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 63 66
2014 Non-shift worker 60 68

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 35 66
2014 Non-shift worker 24 68

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 66
2014 Non-shift worker 14 68

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 66
2014 Non-shift worker 15 68

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 66
2014 Non-shift worker 7 68

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 66
2014 Non-shift worker 15 68

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 66
2014 Non-shift worker 15 68

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 66
2014 Non-shift worker 22 68

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 62
2014 Non-shift worker 17 67

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 62
2014 Non-shift worker 14 67

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 62
2014 Non-shift worker 15 67

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 62

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 62
2014 Non-shift worker 17 67

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 62
2014 Non-shift worker 11 67

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 62
2014 Non-shift worker 20 67

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 62
2014 Non-shift worker 7 67

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 38 62
2014 Non-shift worker 46 67

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 37 62
2014 Non-shift worker 55 67

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 25 62
2014 Non-shift worker 10 67

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 95 5 66

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 12 21 13 12 24 14 26 40 17
2017 Non-shift worker 10 18 18 8 9 27 10 44 26 330
2014 Shift worker 18 17 17 12 8 16 13 49 27 29
2014 Non-shift worker 15 16 23 6 8 26 5 46 21 384

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 41 11 6 6 20 0 70 16 17
2017 Non-shift worker 22 33 19 5 8 13 1 64 14 328
2014 Shift worker 21 35 13 12 11 9 0 61 25 29
2014 Non-shift worker 22 32 21 6 6 11 2 62 14 385
2011 Shift worker 14 38 22 4 5 17 0 63 10 21
2011 Non-shift worker 35 31 15 7 5 7 0 71 12 445
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 29 31 0 0 24 6 56 0 17
2017 Non-shift worker 22 50 10 7 3 2 5 78 10 329
2014 Shift worker 8 30 24 10 3 7 19 50 17 29
2014 Non-shift worker 25 48 11 6 2 1 7 79 9 384
2011 Shift worker 13 34 16 15 6 0 16 55 25 21
2011 Non-shift worker 29 45 11 6 3 1 6 79 9 445
2008 Shift worker 8 32 20 12 4 0 24 53 21 25
2008 Non-shift worker 24 38 12 10 4 4 8 71 15 409

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 10 19 6 0 36 19 44 14 17
2017 Non-shift worker 9 22 21 5 5 22 17 50 16 330
2014 Shift worker 8 11 15 4 4 35 23 46 18 29
2014 Non-shift worker 13 18 23 5 5 22 14 49 15 384
2011 Shift worker 0 10 30 0 8 35 16 21 17 21
2011 Non-shift worker 13 22 25 5 4 20 11 51 12 446

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 31 6 6 6 24 0 75 16 17
2017 Non-shift worker 43 29 9 3 2 8 6 83 6 330
2014 Shift worker 11 40 10 0 4 9 26 79 6 29
2014 Non-shift worker 32 33 15 3 3 7 7 76 7 385
2011 Shift worker 19 33 8 5 5 21 10 75 13 21
2011 Non-shift worker 35 32 13 3 3 9 6 78 6 446
2008 Shift worker 12 40 16 0 0 8 24 76 0 25
2008 Non-shift worker 27 33 13 4 2 11 8 76 8 409

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 31 13 6 0 30 5 71 9 17
2017 Non-shift worker 32 30 12 4 3 13 6 76 9 330
2014 Shift worker 11 32 14 0 4 13 26 71 7 29
2014 Non-shift worker 27 35 17 3 2 9 6 73 7 385
2011 Shift worker 4 43 19 0 5 9 21 67 7 21
2011 Non-shift worker 30 32 14 3 3 13 6 76 7 446
2008 Shift worker 8 44 16 4 4 0 24 68 11 25
2008 Non-shift worker 26 30 15 6 3 11 8 70 12 409
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 6 94 330
2014 Non-shift worker 7 93 386

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 21
2014 Non-shift worker 42 27

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 85 21
2014 Non-shift worker 76 27

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21
2014 Non-shift worker 0 27

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 35 21
2014 Non-shift worker 38 27

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 21
2014 Non-shift worker 20 27

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 21

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 21
2014 Non-shift worker 0 27

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 60 21
2014 Non-shift worker 49 27

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 51 19
2014 Non-shift worker 38 27

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 19

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 50 19
2014 Non-shift worker 65 27

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 92 8 21

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 12 6 0 12 37 19 59 28 17
2017 Non-shift worker 16 16 18 2 4 33 11 56 11 329
2014 Shift worker 7 14 24 4 8 30 13 37 21 29
2014 Non-shift worker 14 15 22 2 3 37 6 51 10 385

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 25 25 0 6 18 0 62 8 17
2017 Non-shift worker 26 32 15 3 4 17 3 72 9 329
2014 Shift worker 13 38 17 8 8 16 0 61 19 29
2014 Non-shift worker 24 29 21 2 2 20 2 68 6 385
2011 Shift worker 13 21 31 4 0 31 0 49 5 21
2011 Non-shift worker 37 30 15 4 3 11 0 76 7 444
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 21 11 7 26 0 0 56 33 17
2017 Non-shift worker 34 25 16 10 10 0 5 62 21 329

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 36 20 17 6 0 5 54 25 17
2017 Non-shift worker 16 26 24 20 12 1 2 43 32 329

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 20 5 0 7 0 13 85 8 15
2017 Non-shift worker 25 27 23 11 9 1 4 54 21 329

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 12 30 18 13 0 12 32 34 17
2017 Non-shift worker 15 20 17 22 22 1 3 37 45 330

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 16 13 0 0 6 23 81 0 17
2017 Non-shift worker 38 27 12 5 5 1 10 74 12 328

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 36 12 17 5 0 6 63 24 17
2017 Non-shift worker 26 34 19 10 8 1 2 62 19 327

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 30 17 6 5 0 6 70 12 17
2017 Non-shift worker 26 29 21 11 8 0 4 57 21 327

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 40 0 12 5 0 6 81 19 17
2017 Non-shift worker 24 30 23 11 8 0 4 56 20 328

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 34 0 12 5 6 6 80 20 17
2017 Non-shift worker 31 29 18 11 7 1 3 62 19 328

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 16 12 18 5 6 6 59 27 17
2017 Non-shift worker 35 30 18 9 5 0 3 67 14 328

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 31 24 0 11 0 0 65 11 17
2017 Non-shift worker 52 23 15 4 3 0 3 77 7 330

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 6 12 6 18 0 6 62 26 17
2017 Non-shift worker 67 14 4 6 4 1 5 86 10 330

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 39 0 5 12 0 6 82 18 17
2017 Non-shift worker 49 29 10 6 3 0 3 80 9 329

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 26 0 5 18 6 6 74 26 17
2017 Non-shift worker 55 22 8 7 4 0 3 80 12 330

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 13 5 0 5 0 25 86 7 17
2017 Non-shift worker 44 14 5 4 1 0 31 84 8 330

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 12 5 6 5 0 12 81 13 17
2017 Non-shift worker 61 15 9 4 3 0 8 83 7 328

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 24 0 5 18 6 12 72 28 17
2017 Non-shift worker 64 15 7 3 5 1 6 84 8 329

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 27 17 5 5 0 6 71 11 17
2017 Non-shift worker 53 24 12 4 2 0 4 80 7 330

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 35 36 0 6 0 5 56 6 17
2017 Non-shift worker 13 31 36 15 5 0 0 44 20 330

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 6 49 24 10 0 5 36 13 17
2017 Non-shift worker 5 20 38 23 12 1 1 36 25 328

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 42 19 6 0 18 0 69 8 17
2017 Non-shift worker 21 43 20 7 5 5 0 67 13 329

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 46 6 18 6 0 6 67 26 17
2017 Non-shift worker 16 35 22 17 7 3 0 52 25 329
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 15 85 329
2014 Shift worker 20 80 29
2014 Non-shift worker 16 84 385

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 81 19 50
2014 Non-shift worker 88 12 62

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 53 34 0 10 3 0 0 86 14 41
2014 Non-shift worker 58 31 7 0 2 2 0 91 2 54
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 15 24 6 11 12 0 36 64 17
2017 Non-shift worker 48 20 17 5 5 4 1 51 49 329

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 10
2017 Non-shift worker 22 151

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 10
2017 Non-shift worker 34 151

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 38 10
2017 Non-shift worker 19 151

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 10
2017 Non-shift worker 46 151

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 10
2017 Non-shift worker 5 151

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 10
2017 Non-shift worker 40 151

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 18 60 0 0 11 11 10
2017 Non-shift worker 10 57 19 5 3 5 148

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 17 31 19 13 12 1 8 52 27 154

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 9 30 20 9 11 0 22 49 25 10
2017 Non-shift worker 8 18 17 10 18 3 26 36 40 152
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