2017 Public Service Employee Survey Results for Courts Administration Service by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 47 5 15 9 0 0 71 25 84
2017 Non-supervisor 32 44 5 14 4 0 0 76 18 266
2014 Supervisor 13 47 7 26 7 0 0 60 33 95
2014 Non-supervisor 26 42 7 17 8 0 0 68 25 320
2011 Supervisor 26 57 3 13 1 0 0 83 14 102
2011 Non-supervisor 43 44 5 7 1 0 0 87 8 366
2008 Supervisor 39 43 4 10 4 0 0 82 14 93
2008 Non-supervisor 36 43 6 12 3 0 0 79 15 339

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 72 23 1 1 1 0 1 97 2 84
2017 Non-supervisor 67 25 3 2 1 0 1 93 4 264
2014 Supervisor 50 37 7 3 1 1 1 89 4 95
2014 Non-supervisor 61 26 7 3 2 0 1 88 5 320
2011 Supervisor 68 24 4 2 1 0 1 93 3 102
2011 Non-supervisor 68 25 5 3 0 0 0 92 3 366
2008 Supervisor 73 17 5 2 2 0 0 90 4 92
2008 Non-supervisor 64 25 5 3 1 1 1 91 4 339

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 31 5 14 0 0 1 80 14 84
2017 Non-supervisor 55 30 8 5 1 0 1 85 6 266
2014 Supervisor 50 32 7 8 2 0 2 83 10 95
2014 Non-supervisor 55 25 7 9 3 0 1 81 12 320
2011 Supervisor 54 32 6 4 2 0 2 88 6 102
2011 Non-supervisor 60 23 8 5 4 0 1 84 9 365
2008 Supervisor 54 30 5 6 4 0 0 84 11 93
2008 Non-supervisor 55 27 6 10 2 0 0 82 12 338

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 40 7 9 3 0 0 81 12 84
2017 Non-supervisor 40 36 9 9 5 0 0 77 14 266
2014 Supervisor 42 37 8 10 2 0 0 80 12 95
2014 Non-supervisor 41 38 6 11 4 0 0 78 15 317
2011 Supervisor 49 29 5 12 5 0 0 78 17 101
2011 Non-supervisor 42 37 9 8 4 0 1 79 12 365

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 27 35 16 13 9 0 0 62 22 84
2017 Non-supervisor 30 37 12 14 7 0 0 67 21 266
2014 Supervisor 8 28 18 29 17 0 0 36 46 94
2014 Non-supervisor 20 32 18 16 14 0 1 52 30 320
2011 Supervisor 21 44 9 15 10 0 2 65 26 102
2011 Non-supervisor 28 37 13 11 10 0 2 66 22 365
2008 Supervisor 30 41 11 12 5 0 1 72 17 93
2008 Non-supervisor 23 40 12 15 8 0 1 64 24 339

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 40 7 3 5 1 0 84 8 84
2017 Non-supervisor 36 39 13 9 4 0 0 74 13 266
2014 Supervisor 38 41 13 4 4 0 0 79 8 95
2014 Non-supervisor 36 38 15 6 5 0 0 74 12 320
2011 Supervisor 44 31 15 8 2 0 0 75 10 102
2011 Non-supervisor 46 31 11 6 5 0 0 77 11 365
2008 Supervisor 54 33 4 6 2 0 0 87 9 93
2008 Non-supervisor 36 36 14 8 7 0 0 72 14 337

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 43 10 1 3 0 0 86 4 84
2017 Non-supervisor 41 42 6 9 2 0 0 84 11 264
2014 Supervisor 50 37 10 1 3 0 0 87 4 95
2014 Non-supervisor 39 39 9 7 6 0 0 79 12 320
2011 Supervisor 52 37 5 2 4 0 0 89 6 102
2011 Non-supervisor 46 37 8 5 3 0 0 83 9 365
2008 Supervisor 61 29 2 5 2 0 0 90 8 93
2008 Non-supervisor 41 37 9 7 5 0 0 78 12 338

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 38 5 7 4 0 0 85 10 82
2017 Non-supervisor 38 44 8 7 3 0 0 82 10 266
2014 Supervisor 31 47 14 6 2 0 0 79 8 95
2014 Non-supervisor 32 43 15 7 2 1 0 76 10 320

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 42 3 5 4 0 1 88 8 84
2017 Non-supervisor 38 31 15 10 5 0 0 69 16 266
2014 Supervisor 28 34 22 9 7 0 0 62 16 95
2014 Non-supervisor 28 31 21 9 6 2 2 62 16 320
2011 Supervisor 38 36 8 13 5 0 0 74 18 102
2011 Non-supervisor 36 32 17 7 6 1 2 69 13 364

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 25 14 6 9 1 12 67 17 84
2017 Non-supervisor 29 24 11 11 11 1 13 61 26 266
2014 Supervisor 25 28 10 14 9 0 14 61 27 95
2014 Non-supervisor 27 21 11 10 11 2 18 60 26 318
2011 Supervisor 30 21 11 8 12 0 17 62 25 102
2011 Non-supervisor 25 22 11 11 13 4 15 57 29 364
2008 Supervisor 28 20 6 15 8 0 23 63 29 93
2008 Non-supervisor 32 20 8 11 14 4 11 61 29 339

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 58 6 3 2 0 0 88 5 84
2017 Non-supervisor 29 48 13 5 4 0 0 77 10 265
2014 Supervisor 19 54 13 10 5 0 0 73 15 95
2014 Non-supervisor 29 42 15 9 5 0 0 71 14 320
2011 Supervisor 35 44 9 8 5 0 0 79 13 102
2011 Non-supervisor 36 39 13 6 5 0 0 75 12 363
2008 Supervisor 42 39 9 8 3 0 0 81 11 93
2008 Non-supervisor 37 37 12 7 6 0 0 75 14 334

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 49 15 6 5 0 0 74 11 84
2017 Non-supervisor 27 32 18 14 8 0 0 60 22 266
2014 Supervisor 14 45 17 14 9 0 1 60 24 95
2014 Non-supervisor 24 33 14 16 13 0 0 57 29 319
2011 Supervisor 24 47 11 13 5 0 0 71 18 102
2011 Non-supervisor 27 32 16 13 10 2 0 60 23 365

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 48 15 5 6 0 1 74 11 84
2017 Non-supervisor 34 40 16 8 3 0 0 74 11 266

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 41 7 4 0 0 0 89 4 84
2017 Non-supervisor 42 43 8 4 2 0 0 86 7 266
2014 Supervisor 40 41 9 7 2 1 0 82 9 95
2014 Non-supervisor 39 36 14 6 3 1 1 76 10 320
2011 Supervisor 42 42 7 7 2 0 0 84 9 102
2011 Non-supervisor 46 36 10 4 3 1 0 83 7 364
2008 Supervisor 55 27 6 8 3 1 0 83 11 93
2008 Non-supervisor 45 33 13 4 3 2 0 80 7 338

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 43 12 8 6 0 0 74 14 84
2017 Non-supervisor 30 35 15 10 9 0 0 65 20 266

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 37 5 1 0 0 0 94 1 84
2017 Non-supervisor 56 32 6 2 3 0 0 89 5 265
2014 Supervisor 65 25 6 4 0 0 0 89 4 95
2014 Non-supervisor 62 29 7 1 1 0 0 91 2 320
2011 Supervisor 59 33 3 2 2 1 0 93 4 102
2011 Non-supervisor 62 27 8 2 1 0 0 89 3 365

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 37 47 11 4 1 0 0 85 5 84
2017 Non-supervisor 26 37 16 12 8 1 0 64 19 265
2014 Supervisor 20 51 9 13 7 0 0 71 20 95
2014 Non-supervisor 17 33 21 15 13 1 0 50 28 320
2011 Supervisor 42 40 3 10 6 0 0 81 16 102
2011 Non-supervisor 26 33 17 13 8 1 1 61 22 366

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 34 9 9 3 0 0 79 12 84
2017 Non-supervisor 31 33 15 12 8 1 1 65 20 265
2014 Supervisor 30 41 12 10 7 0 0 71 16 95
2014 Non-supervisor 25 31 19 13 11 1 1 57 24 320

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 42 10 8 4 0 1 77 12 84
2017 Non-supervisor 31 38 16 8 5 0 1 71 13 265
2014 Supervisor 22 33 19 18 7 0 0 56 25 95
2014 Non-supervisor 25 36 19 12 8 0 0 60 20 320
2011 Supervisor 35 44 8 10 4 0 0 79 13 101
2011 Non-supervisor 42 32 13 8 3 1 0 75 12 364

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 46 9 3 3 0 1 85 6 83
2017 Non-supervisor 42 44 7 4 2 0 0 86 7 265
2014 Supervisor 37 38 11 10 4 0 0 76 14 95
2014 Non-supervisor 36 45 10 6 2 0 0 81 9 320
2011 Supervisor 37 49 6 5 3 0 0 86 8 102
2011 Non-supervisor 43 38 10 6 3 0 0 81 8 364
2008 Supervisor 45 44 3 5 2 0 0 89 8 93
2008 Non-supervisor 39 41 10 8 2 0 0 79 11 337

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 17 38 17 17 10 0 1 56 27 84
2017 Non-supervisor 42 36 16 3 2 0 1 79 5 265
2014 Supervisor 18 28 25 14 16 0 0 46 30 95
2014 Non-supervisor 41 34 18 4 3 0 0 75 7 319
2011 Supervisor 21 38 18 14 9 0 0 59 23 102
2011 Non-supervisor 41 37 14 6 1 1 1 79 7 364
2008 Supervisor 20 29 24 17 9 0 1 50 26 93
2008 Non-supervisor 30 34 20 11 4 1 1 64 15 339

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 12 26 42 15 2 1 1 17 40 84
2017 Non-supervisor 11 16 30 23 13 2 6 39 29 264
2014 Supervisor 24 27 29 16 2 0 2 18 52 95
2014 Non-supervisor 8 21 36 17 11 2 5 30 31 319
2011 Supervisor 15 35 34 12 3 0 1 15 51 101
2011 Non-supervisor 7 16 29 27 14 2 6 44 25 365
2008 Supervisor 12 37 43 8 0 0 1 8 49 93
2008 Non-supervisor 7 23 30 21 13 1 4 36 32 335

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 12 32 35 12 5 1 3 17 46 84
2017 Non-supervisor 10 15 26 22 16 5 7 42 28 264
2014 Supervisor 14 23 39 10 5 2 7 16 41 95
2014 Non-supervisor 14 19 24 21 11 5 6 36 37 318
2011 Supervisor 13 22 34 22 5 2 3 28 36 101
2011 Non-supervisor 6 20 21 20 21 4 8 46 30 365
2008 Supervisor 23 33 31 11 2 0 0 13 56 93
2008 Non-supervisor 13 23 21 22 14 2 5 38 39 334

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 13 31 29 12 9 0 6 23 46 84
2017 Non-supervisor 7 15 24 24 18 2 10 48 25 263
2014 Supervisor 21 40 19 17 1 0 2 18 62 95
2014 Non-supervisor 14 16 24 20 14 5 8 39 34 318
2011 Supervisor 23 30 30 12 3 0 3 15 54 101
2011 Non-supervisor 11 15 25 18 17 4 11 41 30 366
2008 Supervisor 17 35 26 15 6 0 0 22 53 93
2008 Non-supervisor 11 17 32 18 13 4 6 34 31 336

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 10 16 39 21 9 0 3 32 28 83
2017 Non-supervisor 5 8 27 31 20 1 7 55 15 261
2014 Supervisor 14 28 31 22 3 0 1 25 43 95
2014 Non-supervisor 8 10 25 33 17 2 5 53 19 315
2011 Supervisor 10 27 32 23 5 0 3 29 39 101
2011 Non-supervisor 3 8 27 30 23 2 7 58 12 364
2008 Supervisor 6 24 41 23 6 0 0 29 30 93
2008 Non-supervisor 7 13 27 28 19 1 3 50 22 334

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 41 20 1 3 1 2 5 75 84
2017 Non-supervisor 15 24 26 13 14 2 5 30 43 262
2014 Supervisor 43 35 12 5 2 0 3 8 80 95
2014 Non-supervisor 21 22 24 16 10 1 6 28 47 318
2011 Supervisor 20 36 31 8 3 0 1 11 57 101
2011 Non-supervisor 9 17 25 20 19 2 8 43 29 364
2008 Supervisor 29 37 24 8 1 1 1 9 67 93
2008 Non-supervisor 18 21 22 18 16 1 4 36 41 336

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 34 26 14 3 2 2 18 55 83
2017 Non-supervisor 15 14 26 16 18 5 7 38 32 261
2014 Supervisor 12 24 27 25 2 0 10 30 40 95
2014 Non-supervisor 12 18 25 19 14 4 10 37 34 318
2011 Supervisor 13 20 35 21 6 1 5 28 35 101
2011 Non-supervisor 9 14 21 23 18 5 10 49 27 366
2008 Supervisor 27 33 27 10 2 1 0 12 60 92
2008 Non-supervisor 16 21 24 16 11 4 7 31 42 336

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 14 25 35 16 7 0 2 24 40 84
2017 Non-supervisor 12 14 26 18 19 4 7 41 29 262
2014 Supervisor 20 29 31 14 2 0 4 16 51 94
2014 Non-supervisor 12 20 28 15 11 6 9 30 37 319
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 64 23 5 4 2 0 2 89 6 84
2017 Non-supervisor 58 25 8 5 2 0 2 85 7 265
2014 Supervisor 64 21 6 5 0 1 3 89 5 95
2014 Non-supervisor 57 23 6 8 3 0 3 83 11 319
2011 Supervisor 63 24 4 7 2 0 1 87 9 101
2011 Non-supervisor 60 24 7 6 2 0 1 85 8 365
2008 Supervisor 56 29 8 6 1 0 0 85 8 93
2008 Non-supervisor 55 25 5 7 4 0 4 84 11 336

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 33 13 10 4 3 5 71 15 83
2017 Non-supervisor 15 28 21 14 11 5 6 48 29 265
2014 Supervisor 27 37 20 6 6 1 4 67 12 95
2014 Non-supervisor 19 24 21 14 15 5 3 47 31 319

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 28 9 1 3 0 0 86 4 83
2017 Non-supervisor 33 37 10 10 9 0 1 71 19 265
2014 Supervisor 44 42 8 1 6 0 0 86 6 95
2014 Non-supervisor 33 28 9 13 13 3 1 64 27 320

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 39 9 8 4 0 1 79 12 84
2017 Non-supervisor 27 34 13 11 11 1 2 63 23 265
2014 Supervisor 38 39 13 10 1 0 0 77 11 95
2014 Non-supervisor 24 30 17 16 8 1 3 56 25 318
2011 Supervisor 45 32 9 8 4 1 1 78 12 102
2011 Non-supervisor 28 34 14 11 8 4 1 66 20 366
2008 Supervisor 34 45 8 10 3 0 0 80 13 93
2008 Non-supervisor 22 39 16 9 9 2 4 64 19 339

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 30 8 10 3 1 0 79 13 84
2017 Non-supervisor 21 31 13 11 9 12 3 61 24 265
2014 Supervisor 55 28 5 5 5 1 0 84 10 95
2014 Non-supervisor 19 27 17 14 11 9 4 52 28 318
2011 Supervisor 58 24 5 7 5 1 1 84 11 102
2011 Non-supervisor 26 24 16 11 10 10 3 58 24 365
2008 Supervisor 44 35 8 6 6 0 0 80 13 93
2008 Non-supervisor 20 29 16 10 11 11 3 58 24 338

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 14 38 23 13 9 1 2 53 23 84
2017 Non-supervisor 7 13 14 21 19 21 4 28 54 265
2014 Supervisor 18 42 15 17 5 3 1 63 22 95
2014 Non-supervisor 12 11 18 18 24 12 4 28 50 317

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 49 12 5 0 0 0 84 5 84
2017 Non-supervisor 33 43 9 8 5 1 1 77 14 266
2014 Supervisor 39 43 9 5 3 0 0 83 8 95
2014 Non-supervisor 31 38 14 10 6 0 0 70 16 318
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 41 8 11 1 0 3 79 12 84
2017 Non-supervisor 36 32 13 8 8 1 2 70 16 265
2014 Supervisor 28 41 12 13 5 0 1 70 19 95
2014 Non-supervisor 29 32 15 12 10 0 2 62 22 320
2011 Supervisor 38 32 9 11 8 0 0 71 20 102
2011 Non-supervisor 31 32 16 11 7 1 1 65 19 364
2008 Supervisor 29 32 15 13 10 0 1 62 23 93
2008 Non-supervisor 25 34 16 12 10 1 2 61 23 339

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 32 7 6 4 0 3 82 11 84
2017 Non-supervisor 45 26 14 6 7 2 1 73 13 265
2014 Supervisor 38 36 11 8 4 3 1 76 12 95
2014 Non-supervisor 31 33 15 9 8 1 3 66 18 320
2011 Supervisor 38 34 14 7 7 0 0 72 14 102
2011 Non-supervisor 34 31 16 6 8 3 2 68 15 366
2008 Supervisor 29 34 14 9 14 0 0 63 23 93
2008 Non-supervisor 29 33 15 10 7 4 3 66 18 337

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 37 9 7 2 0 2 81 9 84
2017 Non-supervisor 47 26 13 6 6 0 1 74 13 264
2014 Supervisor 39 42 9 6 3 0 1 82 9 95
2014 Non-supervisor 27 33 15 13 10 0 2 61 23 318
2011 Supervisor 45 31 6 11 7 0 0 76 18 102
2011 Non-supervisor 35 31 15 10 8 1 1 67 18 366
2008 Supervisor 30 40 8 11 12 0 0 70 23 93
2008 Non-supervisor 28 38 13 11 9 1 1 67 20 339

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 78 13 3 3 0 0 3 94 3 84
2017 Non-supervisor 81 13 3 1 1 0 1 95 3 265
2014 Supervisor 80 16 1 0 0 0 3 99 0 95
2014 Non-supervisor 72 18 6 1 3 0 0 90 4 320
2011 Supervisor 79 16 1 1 2 0 1 96 3 102
2011 Non-supervisor 73 17 5 1 2 0 2 91 4 365
2008 Supervisor 88 6 1 4 0 0 0 95 4 93
2008 Non-supervisor 75 14 4 3 1 0 4 92 3 339

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 22 10 6 2 1 7 81 8 84
2017 Non-supervisor 44 22 10 8 9 3 4 71 18 265
2014 Supervisor 43 23 11 5 7 3 8 74 14 95
2014 Non-supervisor 34 24 16 7 8 6 6 66 16 319
2011 Supervisor 41 27 6 7 8 1 9 76 17 102
2011 Non-supervisor 39 28 10 9 9 3 3 71 19 366

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 64 22 7 1 3 0 2 89 5 84
2017 Non-supervisor 50 23 7 11 7 1 0 75 18 265

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 27 10 1 2 3 2 86 4 84
2017 Non-supervisor 52 23 13 3 6 2 0 77 10 264

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 32 6 6 2 0 2 86 9 84
2017 Non-supervisor 49 28 9 6 8 1 0 78 13 265
2014 Supervisor 45 30 10 10 4 0 1 75 14 95
2014 Non-supervisor 35 31 16 9 8 0 1 67 17 319
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 28 49 9 3 4 3 4 82 8 84
2014 Supervisor 28 38 12 9 5 3 5 72 15 95

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 41 25 6 2 4 1 65 9 84
2017 Non-supervisor 28 32 14 10 7 7 1 66 18 265
2014 Supervisor 17 36 19 11 5 12 0 60 18 94
2014 Non-supervisor 20 31 20 12 8 9 0 57 21 319
2011 Supervisor 28 37 17 7 6 5 0 68 14 102
2011 Non-supervisor 24 26 21 10 10 9 1 55 22 365

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 17 34 25 17 4 0 1 52 22 83
2017 Non-supervisor 25 27 19 13 12 4 1 54 26 265
2014 Supervisor 14 30 21 21 11 3 0 45 33 94
2014 Non-supervisor 16 29 26 14 12 2 1 46 27 319
2011 Supervisor 21 31 24 14 11 0 0 52 25 102
2011 Non-supervisor 25 25 21 12 11 5 1 52 25 364
2008 Supervisor 10 40 18 23 10 0 0 49 32 93
2008 Non-supervisor 19 26 21 16 15 3 1 46 33 339

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 12 29 24 19 10 5 1 43 31 84
2017 Non-supervisor 17 26 20 14 13 8 1 48 30 265
2014 Supervisor 9 19 26 30 13 3 0 29 45 94
2014 Non-supervisor 11 23 27 17 14 7 0 37 34 319
2011 Supervisor 11 34 23 23 9 1 0 45 32 102
2011 Non-supervisor 15 27 23 14 10 11 0 47 27 366
2008 Supervisor 4 34 15 30 13 3 0 40 44 93
2008 Non-supervisor 12 22 20 20 16 9 1 38 40 338

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 35 18 12 11 3 1 58 23 84
2017 Non-supervisor 20 26 18 13 14 9 1 51 29 265
2014 Supervisor 12 44 18 15 9 2 0 57 25 93
2014 Non-supervisor 14 25 28 14 13 7 0 42 29 319
2011 Supervisor 19 40 24 8 8 2 0 60 16 102
2011 Non-supervisor 19 30 20 11 10 9 0 55 23 366
2008 Supervisor 9 42 14 22 8 6 0 54 31 93
2008 Non-supervisor 16 28 15 14 14 12 1 50 32 339

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 28 25 20 14 1 1 40 34 84
2017 Non-supervisor 19 30 15 14 16 6 1 52 32 265
2014 Supervisor 10 33 16 21 18 1 0 44 40 94
2014 Non-supervisor 11 28 24 18 16 3 0 40 35 318
2011 Supervisor 14 35 18 18 14 1 0 50 32 102
2011 Non-supervisor 19 31 21 14 12 3 0 51 27 366
2008 Supervisor 15 32 14 23 15 1 0 48 38 93
2008 Non-supervisor 15 35 15 16 12 4 1 54 30 337
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 41 20 16 5 1 0 59 21 84
2017 Non-supervisor 27 39 17 8 5 2 1 69 14 265
2014 Supervisor 20 37 20 10 11 1 1 58 22 95
2014 Non-supervisor 19 37 29 8 5 2 0 56 14 318
2011 Supervisor 17 45 20 6 10 1 0 63 17 102
2011 Non-supervisor 28 32 21 9 6 3 0 62 16 364

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 41 14 1 0 2 0 84 1 84
2017 Non-supervisor 38 36 13 4 4 4 1 78 8 261
2014 Supervisor 42 47 6 3 0 1 0 91 3 95
2014 Non-supervisor 26 43 15 4 2 8 2 76 7 319
2011 Supervisor 41 44 7 4 2 2 0 87 6 102
2011 Non-supervisor 35 35 17 4 2 5 1 75 7 365

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 44 8 4 1 1 0 86 6 83
2017 Non-supervisor 34 31 14 10 4 6 1 71 15 264
2014 Supervisor 44 33 13 4 0 5 1 82 4 95
2014 Non-supervisor 26 35 18 9 6 4 1 65 16 318
2011 Supervisor 53 30 5 6 5 1 0 84 11 101
2011 Non-supervisor 32 32 13 9 8 6 2 69 18 365
2008 Supervisor 34 46 5 9 4 1 0 82 13 93
2008 Non-supervisor 26 35 13 10 8 6 2 67 19 339

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 36 24 5 5 1 0 66 10 84
2017 Non-supervisor 19 26 24 11 10 8 2 50 23 264
2014 Supervisor 30 33 21 7 7 3 0 65 14 95
2014 Non-supervisor 15 27 25 13 10 7 2 46 26 319
2011 Supervisor 30 41 11 10 5 3 1 73 15 102
2011 Non-supervisor 18 29 23 11 9 8 1 53 22 366

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 22 29 9 10 9 3 46 21 84
2017 Non-supervisor 14 23 14 15 13 18 4 46 35 265
2014 Supervisor 18 17 26 15 10 10 4 41 29 95
2014 Non-supervisor 15 20 20 15 17 10 3 40 37 319
2011 Supervisor 23 29 16 11 10 8 4 58 24 102
2011 Non-supervisor 15 18 19 15 13 16 4 41 34 366

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 61 32 4 1 1 0 1 94 2 84
2017 Non-supervisor 53 29 9 2 1 2 3 87 4 265
2014 Supervisor 50 33 6 7 1 0 2 85 8 95
2014 Non-supervisor 50 26 13 4 2 3 2 80 7 319

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 76 19 1 1 2 0 0 96 3 84
2017 Non-supervisor 64 25 4 3 0 3 1 93 3 264
2014 Supervisor 58 27 5 1 2 5 2 92 3 95
2014 Non-supervisor 53 24 10 5 2 4 2 82 7 317
2011 Supervisor 60 25 10 0 1 0 4 88 1 102
2011 Non-supervisor 62 22 11 2 1 1 1 86 3 365
2008 Supervisor 72 19 2 4 1 1 0 92 5 93
2008 Non-supervisor 63 21 7 4 1 2 2 88 5 338

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 32 23 11 11 3 0 53 23 84
2017 Non-supervisor 23 24 22 14 12 4 1 49 28 264
2014 Supervisor 6 15 26 32 22 0 0 21 53 95
2014 Non-supervisor 12 15 23 19 26 5 1 29 47 318
2011 Supervisor 13 32 21 19 11 2 1 47 32 102
2011 Non-supervisor 18 30 16 16 15 3 2 50 33 366
2008 Supervisor 15 39 20 12 14 0 0 54 26 93
2008 Non-supervisor 15 31 17 14 18 5 0 49 33 337

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 20 21 16 16 5 5 42 35 84
2017 Non-supervisor 11 18 16 19 24 4 9 33 49 265
2014 Supervisor 6 22 28 19 21 0 3 29 42 95
2014 Non-supervisor 11 11 16 17 35 4 6 25 58 318
2011 Supervisor 5 24 19 25 21 2 3 30 49 102
2011 Non-supervisor 10 21 11 19 26 2 10 36 51 366
2008 Supervisor 5 31 13 20 26 1 3 38 48 93
2008 Non-supervisor 8 22 15 18 24 4 8 34 48 338

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 45 17 8 4 4 0 71 12 84
2017 Non-supervisor 15 32 22 10 10 9 1 52 23 264

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 49 11 2 1 4 0 85 3 84
2017 Non-supervisor 35 31 17 4 5 8 1 72 10 265
2014 Supervisor 35 51 9 2 3 1 0 87 4 95
2014 Non-supervisor 33 34 18 4 4 4 2 71 9 319

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 51 13 0 2 0 0 85 2 84
2017 Non-supervisor 29 41 12 7 5 5 1 74 13 264
2014 Supervisor 36 46 10 7 1 0 0 82 8 95
2014 Non-supervisor 32 39 16 7 4 2 0 72 11 319
2011 Supervisor 37 41 13 5 4 1 0 79 8 102
2011 Non-supervisor 30 35 20 5 5 4 1 68 11 366

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 46 9 1 2 0 0 88 3 84
2017 Non-supervisor 44 36 9 6 4 0 1 81 10 264
2014 Supervisor 37 47 8 4 3 1 0 85 8 95
2014 Non-supervisor 41 35 14 6 4 0 0 76 10 320
2011 Supervisor 39 38 14 4 3 1 0 78 7 102
2011 Non-supervisor 41 36 12 6 5 0 0 78 11 365
2008 Supervisor 31 40 14 12 2 1 0 72 14 93
2008 Non-supervisor 35 38 13 7 6 1 0 74 13 336

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 30 31 11 6 0 0 53 17 84
2017 Non-supervisor 25 29 21 13 8 3 1 56 22 264
2014 Supervisor 17 32 25 14 12 1 0 49 26 95
2014 Non-supervisor 21 30 26 10 11 1 0 52 21 320
2011 Supervisor 26 34 17 13 9 1 0 60 22 102
2011 Non-supervisor 29 29 21 10 10 0 0 58 20 366

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 41 19 13 4 0 1 63 17 84
2017 Non-supervisor 29 34 18 10 8 1 1 64 18 265
2014 Supervisor 17 37 22 13 9 2 0 55 22 95
2014 Non-supervisor 21 35 22 10 11 1 0 57 21 319
2011 Supervisor 28 40 14 11 8 0 0 67 19 102
2011 Non-supervisor 30 32 19 11 8 0 0 62 19 364
2008 Supervisor 16 43 18 17 5 0 0 59 23 93
2008 Non-supervisor 24 34 16 14 11 1 0 59 25 339

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 27 26 26 11 6 2 1 55 18 84
2017 Non-supervisor 22 24 18 14 10 6 5 53 28 265
2014 Supervisor 16 24 19 17 14 9 1 45 34 95
2014 Non-supervisor 25 21 20 14 14 4 2 49 29 320
2011 Supervisor 32 24 18 15 7 4 0 58 23 102
2011 Non-supervisor 30 22 17 10 14 4 3 56 25 365
2008 Supervisor 20 34 18 18 9 0 0 55 27 93
2008 Non-supervisor 20 22 21 14 15 4 4 46 31 337
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Supervisor 28 33 39 84
2017 Non-supervisor 38 28 34 266
2014 Supervisor 35 32 33 95
2014 Non-supervisor 32 34 34 320
2011 Supervisor 35 36 29 102
2011 Non-supervisor 36 37 27 366

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Supervisor 22 9 65 0 4 0 24
2017 Non-supervisor 16 10 38 2 29 5 95
2014 Supervisor 19 5 72 3 9999 0 34
2014 Non-supervisor 20 14 39 11 9999 17 105
2011 Supervisor 18 22 58 3 9999 0 36
2011 Non-supervisor 11 9 48 11 9999 21 130
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 19 81 84
2017 Non-supervisor 21 79 263
2014 Supervisor 16 84 95
2014 Non-supervisor 18 82 320

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 50 54
2014 Non-supervisor 46 57

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Supervisor 37 15
2017 Non-supervisor 68 54
2014 Supervisor 74 16
2014 Non-supervisor 66 57

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Supervisor 39 15

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 15
2014 Supervisor 0 16
2014 Non-supervisor 0 57

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 15
2014 Supervisor 0 16

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Supervisor 61 15
2017 Non-supervisor 39 54
2014 Supervisor 71 16
2014 Non-supervisor 35 57

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 31 54
2014 Supervisor 55 16
2014 Non-supervisor 32 57

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 40 54
2014 Supervisor 31 16
2014 Non-supervisor 39 57

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 44 54
2014 Supervisor 53 16
2014 Non-supervisor 48 57

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 21 54
2014 Non-supervisor 26 57

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 59 54
2014 Supervisor 63 16
2014 Non-supervisor 55 57

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 36 54
2014 Supervisor 29 16
2014 Non-supervisor 35 57

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 15
2014 Supervisor 0 16
2014 Non-supervisor 15 57

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 19 54
2014 Non-supervisor 15 57

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 51 54
2014 Non-supervisor 46 57

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Supervisor 45 15
2017 Non-supervisor 24 54
2014 Supervisor 37 16
2014 Non-supervisor 33 57

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 29 54
2014 Non-supervisor 8 57

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 58 15
2017 Non-supervisor 63 54
2014 Supervisor 60 16
2014 Non-supervisor 61 57

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 38 15
2017 Non-supervisor 34 54
2014 Non-supervisor 21 57

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 41 15
2017 Non-supervisor 15 54
2014 Non-supervisor 12 57

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 26 54
2014 Non-supervisor 18 57

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 14 54
2014 Supervisor 0 16
2014 Non-supervisor 8 57

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 15
2017 Non-supervisor 12 54
2014 Non-supervisor 15 57

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 17 54
2014 Non-supervisor 23 57

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 9 51
2014 Supervisor 34 16
2014 Non-supervisor 13 55

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 16 51
2014 Non-supervisor 16 55

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 10 51
2014 Supervisor 30 16
2014 Non-supervisor 8 55

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14
2017 Non-supervisor 11 51

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 19 51
2014 Non-supervisor 15 55

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 14 51
2014 Non-supervisor 10 55

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 17 51
2014 Non-supervisor 21 55

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14
2017 Non-supervisor 13 51

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 41 51
2014 Supervisor 35 16
2014 Non-supervisor 45 55

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14
2014 Supervisor 0 16

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 37 14
2017 Non-supervisor 35 51
2014 Supervisor 41 16
2014 Non-supervisor 55 55

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 38 14
2017 Non-supervisor 22 51
2014 Non-supervisor 10 55

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 95 5 15
2017 Non-supervisor 95 5 54

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 17 30 20 7 7 14 6 59 17 84
2017 Non-supervisor 7 14 19 8 10 31 11 36 31 264
2014 Supervisor 21 21 26 7 3 13 9 54 13 95
2014 Non-supervisor 14 14 22 7 9 29 5 44 23 317

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 27 47 15 0 4 7 0 79 5 84
2017 Non-supervisor 20 29 19 6 9 15 1 59 18 262
2014 Supervisor 24 40 21 4 2 6 2 71 7 95
2014 Non-supervisor 21 29 21 8 7 12 1 59 17 318
2011 Supervisor 37 42 10 6 4 1 0 80 10 101
2011 Non-supervisor 33 29 17 6 5 10 0 68 13 365
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 46 4 4 0 0 13 91 4 84
2017 Non-supervisor 19 50 14 8 3 4 3 74 12 263
2014 Supervisor 35 43 4 6 0 0 12 88 7 95
2014 Non-supervisor 21 48 13 6 3 2 6 75 10 317
2011 Supervisor 42 36 7 2 1 0 12 88 3 102
2011 Non-supervisor 24 46 12 7 4 1 6 75 12 364
2008 Supervisor 44 27 6 3 1 2 16 87 5 93
2008 Non-supervisor 18 41 14 12 4 4 7 66 18 339

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 28 14 5 5 17 16 65 14 84
2017 Non-supervisor 7 18 23 5 4 24 17 43 17 264
2014 Supervisor 24 23 25 2 1 15 11 63 4 95
2014 Non-supervisor 9 16 22 5 6 26 16 44 19 317
2011 Supervisor 23 26 21 4 2 16 9 65 7 102
2011 Non-supervisor 10 19 26 4 5 23 13 45 14 365

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 30 5 2 1 3 13 90 4 84
2017 Non-supervisor 42 29 11 3 2 10 3 81 7 264
2014 Supervisor 44 35 6 0 1 1 12 92 1 95
2014 Non-supervisor 27 34 17 4 3 8 7 72 8 318
2011 Supervisor 43 36 9 2 1 0 10 87 3 102
2011 Non-supervisor 32 30 14 3 3 12 5 75 8 365
2008 Supervisor 33 34 9 4 1 2 16 83 7 93
2008 Non-supervisor 24 34 15 4 2 14 7 74 8 339

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 38 5 1 2 2 13 90 4 84
2017 Non-supervisor 29 27 14 4 3 18 4 72 10 264
2014 Supervisor 37 41 9 0 1 2 10 89 1 95
2014 Non-supervisor 23 33 19 4 3 11 7 69 8 318
2011 Supervisor 35 43 8 1 1 2 10 89 2 102
2011 Non-supervisor 26 29 16 3 4 16 6 71 9 365
2008 Supervisor 32 35 9 6 1 1 15 81 9 93
2008 Non-supervisor 22 30 17 6 4 13 7 66 13 339
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 9 91 264
2014 Non-supervisor 8 92 319

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 36 23
2014 Non-supervisor 46 27

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 82 23
2014 Non-supervisor 76 27

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 23
2014 Non-supervisor 0 27

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 23

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 20 23
2014 Non-supervisor 38 27

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 26 23
2014 Non-supervisor 30 27

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 20 23
2014 Non-supervisor 23 27

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 23

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 23

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 34 23

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 23

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 23
2014 Non-supervisor 0 27

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 51 23
2014 Non-supervisor 53 27

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 21
2014 Non-supervisor 17 27

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 21

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 21
2014 Non-supervisor 0 27

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 21
2014 Non-supervisor 0 27

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 21

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 21

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 41 21
2014 Non-supervisor 38 27

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 21

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 42 21
2014 Non-supervisor 66 27

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 25 21
2014 Non-supervisor 19 27

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 93 7 22

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 25 14 2 3 20 12 72 8 83
2017 Non-supervisor 12 13 19 2 5 37 11 50 14 264
2014 Supervisor 24 20 16 1 6 27 6 65 11 95
2014 Non-supervisor 11 14 24 3 3 39 7 45 10 318

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 38 12 2 3 11 1 81 6 84
2017 Non-supervisor 24 30 17 3 4 19 3 69 10 262
2014 Supervisor 28 36 16 0 4 14 2 76 5 95
2014 Non-supervisor 22 28 22 3 2 21 2 64 7 318
2011 Supervisor 45 40 8 2 2 3 0 88 4 102
2011 Non-supervisor 33 27 18 4 2 15 0 70 8 363
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 30 17 9 5 0 6 67 16 84
2017 Non-supervisor 33 24 16 10 13 0 4 60 23 263

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 6 19 34 21 20 0 0 25 41 83
2017 Non-supervisor 19 28 21 20 9 1 2 48 30 264

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 16 22 35 12 14 0 1 39 26 83
2017 Non-supervisor 28 29 18 11 8 1 5 60 20 262

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 7 12 16 36 29 0 0 19 65 84
2017 Non-supervisor 17 22 18 18 19 1 5 42 39 264

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 27 36 17 6 9 0 6 67 15 83
2017 Non-supervisor 41 24 12 5 4 2 13 76 10 263

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 41 26 9 5 1 0 61 13 84
2017 Non-supervisor 28 32 17 11 10 0 3 61 21 261

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 31 22 13 11 0 0 54 24 84
2017 Non-supervisor 27 28 21 10 8 0 6 58 19 261

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 13 29 31 16 12 0 0 42 27 84
2017 Non-supervisor 28 30 20 9 8 0 5 61 18 262

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 36 22 11 9 0 1 56 21 84
2017 Non-supervisor 35 27 16 10 7 1 4 65 19 262

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 31 20 15 7 0 1 57 23 84
2017 Non-supervisor 37 29 18 8 4 1 4 69 12 262

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 61 27 7 3 1 0 1 89 4 84
2017 Non-supervisor 48 22 19 4 4 0 3 73 8 263

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 75 15 3 2 3 0 1 92 6 84
2017 Non-supervisor 64 13 5 7 5 1 6 82 13 263

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 27 11 6 0 0 1 83 6 84
2017 Non-supervisor 47 29 10 6 4 0 3 79 11 262

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 64 18 6 8 1 0 3 84 9 84
2017 Non-supervisor 52 23 8 7 6 1 4 78 13 263

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 38 12 12 4 0 1 72 16 84
2017 Non-supervisor 48 6 3 1 1 0 39 90 4 263

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 64 17 8 4 4 0 4 84 8 84
2017 Non-supervisor 59 14 10 4 2 0 10 82 7 261

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 71 15 5 3 3 0 3 89 7 84
2017 Non-supervisor 59 16 7 3 6 1 7 82 10 262

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 20 12 4 2 2 2 81 6 84
2017 Non-supervisor 50 26 13 4 3 0 4 79 7 263

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 8 18 38 28 7 0 0 27 35 84
2017 Non-supervisor 14 35 36 10 4 0 1 49 15 264

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 6 33 42 12 6 0 1 18 39 82
2017 Non-supervisor 4 16 38 26 14 1 1 41 21 264

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 57 18 2 2 1 0 77 5 84
2017 Non-supervisor 20 39 20 8 6 7 0 64 15 263

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 14 41 25 12 6 1 0 56 19 84
2017 Non-supervisor 17 33 20 19 7 3 0 52 27 263
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 17 83 84
2017 Non-supervisor 15 85 263
2014 Supervisor 14 86 95
2014 Non-supervisor 17 83 317

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 86 14 15
2017 Non-supervisor 75 25 40
2014 Supervisor 94 6 13
2014 Non-supervisor 84 16 53

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 62 29 0 9 0 0 0 91 9 13
2017 Non-supervisor 45 33 4 10 8 0 0 78 18 30
2014 Supervisor 76 8 8 0 0 8 0 91 0 12
2014 Non-supervisor 53 33 9 2 2 0 0 86 5 44
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 23 16 6 3 6 1 49 51 83
2017 Non-supervisor 47 19 18 5 6 5 1 50 50 265

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 8 38
2017 Non-supervisor 25 124

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 25 38
2017 Non-supervisor 37 124

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 27 38
2017 Non-supervisor 19 124

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 62 38
2017 Non-supervisor 38 124

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Supervisor 7 38
2017 Non-supervisor 5 124

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 43 38
2017 Non-supervisor 36 124

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Supervisor 11 49 27 0 5 8 38
2017 Non-supervisor 10 61 14 6 4 5 121

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 16 33 16 13 7 0 15 57 24 39
2017 Non-supervisor 16 31 20 12 13 1 7 51 27 126

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 5 12 17 8 18 2 39 28 43 39
2017 Non-supervisor 9 19 17 11 18 3 22 38 39 124
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