2017 Public Service Employee Survey Results for Courts Administration Service by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	36	5	22	3	70	25	56
2017	Non-visible minority	30	46	5	13	5	77	19	287
2014	Visible minority	23	40	4	14	18	63	33	72
2014	Non-visible minority	24	43	7	20	6	67	26	339
2011	Visible minority	32	46	8	13	1	78	14	71
2011	Non-visible minority	41	47	4	7	1	88	8	390
2008	Visible minority	34	43	6	11	6	77	17	65
2008	Non-visible minority	38	43	5	11	3	80	14	366

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	66	25	3	2	3	0	0	91	5	56
2017	Non-visible minority	70	24	2	2	1	0	1	95	3	285
2014	Visible minority	68	25	2	0	3	1	0	95	3	72
2014	Non-visible minority	58	28	8	4	1	0	1	87	5	339
2011	Visible minority	68	24	0	7	1	0	0	92	8	71
2011	Non-visible minority	68	25	5	2	0	0	0	93	2	390
2008	Visible minority	66	23	5	2	2	2	2	92	3	65
2008	Non-visible minority	66	24	5	3	2	1	1	91	4	365

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	64	26	3	5	0	1	0	91	5	56
2017	Non-visible minority	52	30	9	7	1	0	1	83	9	287
2014	Visible minority	72	18	4	3	3	0	0	91	6	72
2014	Non-visible minority	51	28	8	9	3	0	1	80	12	339
2011	Visible minority	75	18	0	3	4	0	0	93	7	71
2011	Non-visible minority	55	27	9	5	3	0	1	83	8	389
2008	Visible minority	65	25	2	2	6	0	2	91	8	65
2008	Non-visible minority	53	28	6	11	2	0	0	81	13	365

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	37	38	9	10	5	75	15	56
2017	Non-visible minority	42	37	8	9	4	79	13	287
2014	Visible minority	36	40	6	13	4	76	17	72
2014	Non-visible minority	42	37	7	10	4	80	13	336
2011	Visible minority	46	31	5	11	6	77	18	71
2011	Non-visible minority	43	36	8	8	4	79	12	388

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	28	15	19	13	0	53	32	56
2017	Non-visible minority	30	39	12	12	6	0	69	18	287
2014	Visible minority	16	36	18	18	12	0	52	30	72
2014	Non-visible minority	18	31	17	20	15	1	48	34	338
2011	Visible minority	30	34	8	14	14	0	64	29	71
2011	Non-visible minority	26	38	13	12	9	2	66	21	389
2008	Visible minority	12	35	17	15	17	3	49	33	65
2008	Non-visible minority	27	41	11	14	6	1	69	20	366

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	42	13	14	10	2	0	62	25	56
2017	Non-visible minority	41	38	12	6	3	0	0	79	9	287
2014	Visible minority	30	39	8	13	8	1	0	70	22	72
2014	Non-visible minority	38	38	16	4	4	0	0	76	8	339
2011	Visible minority	44	32	9	8	7	0	0	76	15	71
2011	Non-visible minority	45	32	12	7	4	0	0	77	10	389
2008	Visible minority	28	40	11	11	9	0	2	69	20	65
2008	Non-visible minority	42	34	12	7	5	0	0	76	12	364

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	44	14	12	5	2	68	18	56
2017	Non-visible minority	45	43	5	6	2	0	88	7	285
2014	Visible minority	36	33	9	9	11	1	70	20	72
2014	Non-visible minority	44	39	9	5	3	0	83	8	339
2011	Visible minority	44	36	6	7	7	0	80	14	71
2011	Non-visible minority	47	37	8	4	3	0	85	7	389
2008	Visible minority	32	37	11	9	11	0	69	20	65
2008	Non-visible minority	48	35	7	7	3	0	83	10	365

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	52	7	8	7	0	77	16	55
2017	Non-visible minority	43	41	7	7	2	0	84	9	286
2014	Visible minority	24	42	15	13	2	3	68	16	72
2014	Non-visible minority	34	44	13	6	2	0	79	8	339

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	34	12	13	7	0	2	67	20	56
2017	Non-visible minority	42	33	12	8	4	0	0	75	13	287
2014	Visible minority	23	34	16	9	12	3	1	60	23	72
2014	Non-visible minority	30	31	21	9	6	1	2	63	15	339
2011	Visible minority	29	34	15	11	7	3	2	66	18	70
2011	Non-visible minority	38	32	15	8	6	0	1	71	14	389

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	24	20	10	12	2	12	50	27	56
2017	Non-visible minority	32	24	10	9	10	1	13	66	22	287
2014	Visible minority	26	27	12	8	13	5	9	62	25	71
2014	Non-visible minority	27	22	11	11	10	1	18	61	26	338
2011	Visible minority	23	26	12	13	11	0	15	58	28	70
2011	Non-visible minority	27	21	11	9	12	3	16	59	27	389
2008	Visible minority	15	25	6	20	17	3	14	48	44	65
2008	Non-visible minority	34	19	8	10	12	3	13	64	26	366

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	49	10	9	7	74	16	56
2017	Non-visible minority	31	51	12	4	3	82	7	287
2014	Visible minority	20	43	11	17	8	63	25	72
2014	Non-visible minority	29	44	16	8	4	73	12	339
2011	Visible minority	34	44	6	8	8	78	16	70
2011	Non-visible minority	36	39	13	7	5	75	11	388
2008	Visible minority	31	41	13	6	9	72	16	64
2008	Non-visible minority	40	37	11	7	5	77	12	362

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	42	13	18	9	0	60	27	56
2017	Non-visible minority	29	36	18	11	6	0	65	17	287
2014	Visible minority	14	38	15	13	21	0	52	33	72
2014	Non-visible minority	24	34	14	16	11	0	59	27	338
2011	Visible minority	21	34	20	10	13	1	56	24	71
2011	Non-visible minority	29	35	15	13	8	2	65	21	389

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	49	16	7	7	0	0	70	14	56
2017	Non-visible minority	35	40	15	7	2	0	0	75	9	287

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	45	5	7	2	0	0	86	9	56
2017	Non-visible minority	45	42	8	4	1	0	0	87	5	287
2014	Visible minority	31	45	14	5	3	1	2	78	8	72
2014	Non-visible minority	42	36	13	6	3	1	0	78	9	339
2011	Visible minority	41	44	6	5	4	0	0	85	9	71
2011	Non-visible minority	47	35	10	4	2	1	0	83	7	388
2008	Visible minority	48	32	14	5	2	0	0	80	6	65
2008	Non-visible minority	47	32	11	5	3	2	0	80	8	365

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	37	14	15	13	0	0	58	28	56
2017	Non-visible minority	33	36	14	9	8	0	0	70	16	287

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	48	34	12	2	2	1	84	4	56
2017	Non-visible minority	59	33	4	2	2	0	92	4	286
2014	Visible minority	63	22	11	2	3	0	85	4	72
2014	Non-visible minority	63	29	5	2	0	0	92	2	339
2011	Visible minority	63	26	3	5	3	0	89	8	71
2011	Non-visible minority	61	29	8	1	1	0	90	2	389

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	40	15	12	8	4	1	63	21	56
2017	Non-visible minority	31	40	15	9	5	0	0	71	15	286
2014	Visible minority	15	28	19	21	14	3	0	44	36	72
2014	Non-visible minority	19	39	19	12	11	0	0	57	24	339
2011	Visible minority	23	34	26	10	6	0	0	57	17	71
2011	Non-visible minority	31	34	13	13	8	1	1	66	21	390

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	37	11	13	12	2	4	62	26	56
2017	Non-visible minority	37	32	14	11	5	0	0	70	17	286
2014	Visible minority	24	23	26	12	14	2	0	48	26	72
2014	Non-visible minority	27	35	16	12	9	0	1	63	21	339

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	42	16	9	5	2	1	69	15	56
2017	Non-visible minority	34	39	14	8	4	0	1	74	12	286
2014	Visible minority	21	33	15	20	11	0	0	54	31	72
2014	Non-visible minority	25	36	19	12	7	0	0	61	20	339
2011	Visible minority	29	44	10	8	7	2	0	74	15	70
2011	Non-visible minority	43	33	13	9	3	1	0	76	11	388

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	48	13	5	7	1	75	12	55
2017	Non-visible minority	44	44	7	4	2	0	88	6	286
2014	Visible minority	27	44	13	9	7	0	71	16	72
2014	Non-visible minority	38	43	10	7	2	0	82	9	339
2011	Visible minority	40	39	8	6	7	0	79	13	70
2011	Non-visible minority	42	41	10	5	2	0	83	7	389
2008	Visible minority	26	49	12	6	6	0	75	12	65
2008	Non-visible minority	43	40	8	8	2	0	83	9	364

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	38	22	2	3	0	0	73	5	56
2017	Non-visible minority	37	35	15	7	4	0	1	74	11	286
2014	Visible minority	42	24	23	6	4	0	1	67	10	72
2014	Non-visible minority	36	33	19	7	6	0	0	69	13	338
2011	Visible minority	33	35	27	4	1	0	0	68	5	70
2011	Non-visible minority	37	37	13	8	3	1	1	76	11	389
2008	Visible minority	15	22	35	15	9	0	3	38	25	65
2008	Non-visible minority	30	35	18	12	4	1	0	65	17	366

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	12	30	24	10	6	5	37	28	56
2017	Non-visible minority	11	18	34	20	11	1	5	33	31	285
2014	Visible minority	15	24	27	19	10	1	3	31	40	72
2014	Non-visible minority	11	22	36	16	9	1	4	27	35	338
2011	Visible minority	7	15	35	22	13	3	6	38	24	71
2011	Non-visible minority	9	21	29	24	11	1	4	37	32	388
2008	Visible minority	13	22	33	16	16	2	0	32	35	64
2008	Non-visible minority	7	27	33	19	10	1	4	30	36	363

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	9	20	30	23	10	0	9	36	31	56
2017	Non-visible minority	10	18	28	19	14	5	5	37	32	285
2014	Visible minority	18	18	14	27	13	6	4	45	40	72
2014	Non-visible minority	12	21	30	17	9	4	6	29	37	337
2011	Visible minority	6	23	15	30	17	1	8	52	31	70
2011	Non-visible minority	8	21	25	19	17	4	7	41	32	389
2008	Visible minority	17	19	31	16	11	0	6	28	38	64
2008	Non-visible minority	15	26	22	20	12	2	4	33	44	362

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	14	24	22	22	0	10	50	23	56
2017	Non-visible minority	8	20	25	21	15	2	9	40	32	284
2014	Visible minority	18	19	27	18	12	1	5	32	39	72
2014	Non-visible minority	15	22	22	20	11	4	6	35	41	337
2011	Visible minority	10	17	22	22	14	3	12	43	32	71
2011	Non-visible minority	14	18	25	17	14	3	9	35	36	389
2008	Visible minority	16	14	33	13	16	3	6	31	33	64
2008	Non-visible minority	12	23	30	19	10	3	4	31	37	364

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	14	25	20	24	1	7	49	23	55
2017	Non-visible minority	6	10	31	31	17	0	6	51	16	283
2014	Visible minority	9	18	21	27	18	2	6	49	29	69
2014	Non-visible minority	9	14	29	31	13	2	2	47	24	337
2011	Visible minority	5	8	29	29	20	1	8	54	14	71
2011	Non-visible minority	5	12	29	28	19	1	6	51	19	387
2008	Visible minority	9	13	28	23	19	3	5	46	24	64
2008	Non-visible minority	7	16	30	28	16	1	2	45	24	362

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	22	21	13	13	2	6	28	49	56
2017	Non-visible minority	18	29	25	10	11	2	5	23	50	284
2014	Visible minority	32	21	20	14	12	0	2	26	54	72
2014	Non-visible minority	24	25	22	14	7	1	6	23	53	337
2011	Visible minority	12	16	25	27	15	0	5	44	29	71
2011	Non-visible minority	11	22	27	16	16	2	7	35	36	388
2008	Visible minority	27	22	27	9	9	0	6	20	52	64
2008	Non-visible minority	20	25	22	16	14	1	3	31	46	364

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	18	20	16	21	3	7	41	37	55
2017	Non-visible minority	15	18	27	16	13	5	6	33	37	283
2014	Visible minority	12	13	24	21	18	7	5	44	29	72
2014	Non-visible minority	12	20	26	20	10	2	10	34	36	337
2011	Visible minority	9	16	24	21	20	4	6	45	28	71
2011	Non-visible minority	10	15	23	23	15	4	9	44	29	389
2008	Visible minority	17	23	23	17	6	5	8	27	46	64
2008	Non-visible minority	19	24	25	15	10	3	5	27	46	363

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	21	23	12	24	0	9	40	35	56
2017	Non-visible minority	12	16	30	19	14	4	5	37	31	284
2014	Visible minority	18	17	26	23	9	0	7	34	38	72
2014	Non-visible minority	12	23	30	13	9	5	7	25	41	337

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	65	18	3	8	3	0	3	86	11	56
2017	Non-visible minority	59	25	8	4	1	0	2	86	6	286
2014	Visible minority	74	13	4	3	1	1	5	92	4	72
2014	Non-visible minority	56	24	6	8	2	0	3	83	11	338
2011	Visible minority	70	20	4	0	1	2	3	94	1	71
2011	Non-visible minority	60	24	7	7	2	0	1	83	10	388
2008	Visible minority	55	26	5	5	2	0	8	88	7	65
2008	Non-visible minority	55	26	6	7	3	0	3	84	10	363

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	25	22	20	8	4	5	45	30	56
2017	Non-visible minority	19	30	18	12	10	5	6	55	25	285
2014	Visible minority	27	17	20	7	22	4	2	48	31	72
2014	Non-visible minority	20	29	19	13	11	4	4	53	26	338

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	31	10	11	19	0	1	60	30	56
2017	Non-visible minority	41	36	10	8	5	0	1	78	12	285
2014	Visible minority	34	22	11	15	18	0	0	56	33	72
2014	Non-visible minority	37	33	8	9	10	2	1	72	19	339

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	32	15	19	7	2	3	57	28	56
2017	Non-visible minority	33	36	11	9	10	1	2	70	19	286
2014	Visible minority	24	30	17	19	6	2	1	57	26	72
2014	Non-visible minority	28	32	16	13	7	1	3	62	21	337
2011	Visible minority	29	31	6	10	14	8	2	67	26	71
2011	Non-visible minority	32	35	14	10	7	2	1	68	17	390
2008	Visible minority	17	34	23	11	11	3	2	53	23	65
2008	Non-visible minority	26	41	13	9	7	2	3	70	17	366

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	29	14	15	16	8	1	49	35	56
2017	Non-visible minority	29	32	11	9	6	10	3	70	18	286
2014	Visible minority	19	28	11	17	14	9	3	53	35	72
2014	Non-visible minority	29	28	16	11	8	6	3	62	21	337
2011	Visible minority	26	16	12	15	15	12	3	50	36	71
2011	Non-visible minority	34	26	14	9	8	7	2	66	19	389
2008	Visible minority	15	31	18	12	9	12	2	54	25	65
2008	Non-visible minority	27	31	13	8	10	8	2	65	20	365

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	3	21	14	18	23	18	3	30	52	56
2017	Non-visible minority	10	19	16	20	15	17	4	36	44	286
2014	Visible minority	6	15	21	22	21	13	3	24	51	72
2014	Non-visible minority	15	19	16	17	20	9	4	39	42	336

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	42	11	9	6	0	1	74	14	56
2017	Non-visible minority	35	44	9	7	3	1	1	81	11	287
2014	Visible minority	36	26	14	14	10	0	0	62	24	72
2014	Non-visible minority	33	41	13	8	5	0	0	75	12	337

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	31	10	15	10	2	3	63	26	55
2017	Non-visible minority	38	35	13	8	5	0	2	75	13	287
2014	Visible minority	27	29	15	18	11	0	0	56	29	72
2014	Non-visible minority	29	35	14	11	8	0	1	66	20	339
2011	Visible minority	27	28	16	20	9	0	0	55	29	70
2011	Non-visible minority	34	32	15	10	7	1	1	68	17	389
2008	Visible minority	18	37	15	18	8	2	2	57	27	65
2008	Non-visible minority	28	33	15	11	10	1	2	62	22	366

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	39	22	9	16	12	0	1	62	29	55
2017	Non-visible minority	48	28	12	4	4	2	1	79	8	287
2014	Visible minority	37	22	15	13	9	2	3	62	23	72
2014	Non-visible minority	31	35	14	8	7	2	2	70	16	339
2011	Visible minority	23	34	23	8	7	3	2	60	16	71
2011	Non-visible minority	36	32	14	6	8	2	1	71	14	390
2008	Visible minority	19	38	19	8	9	2	6	61	19	64
2008	Non-visible minority	31	33	14	10	8	3	1	67	19	365

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	29	9	16	12	0	3	61	29	55
2017	Non-visible minority	50	29	12	4	3	0	1	80	8	286
2014	Visible minority	27	26	14	17	14	0	2	54	32	71
2014	Non-visible minority	31	36	14	11	7	0	2	68	18	338
2011	Visible minority	32	29	11	14	13	0	1	62	27	71
2011	Non-visible minority	39	31	14	10	6	0	1	70	16	390
2008	Visible minority	20	46	14	11	8	2	0	67	19	65
2008	Non-visible minority	30	37	11	11	9	1	1	68	20	366

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	70	21	3	2	2	1	93	4	55
2017	Non-visible minority	83	11	2	1	1	2	95	3	287
2014	Visible minority	78	15	3	1	3	0	93	4	72
2014	Non-visible minority	73	18	5	1	2	1	92	3	339
2011	Visible minority	76	17	1	0	3	3	96	3	70
2011	Non-visible minority	74	16	5	1	2	1	92	3	390
2008	Visible minority	71	20	2	3	0	5	95	3	65
2008	Non-visible minority	79	11	4	3	1	2	92	4	366

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	25	14	3	8	5	4	72	12	56
2017	Non-visible minority	47	22	8	8	7	2	5	75	16	286
2014	Visible minority	39	23	9	6	14	3	5	68	22	72
2014	Non-visible minority	35	24	15	6	6	6	7	68	15	338
2011	Visible minority	38	25	7	11	13	0	6	67	26	71
2011	Non-visible minority	40	28	10	8	8	3	4	73	16	390

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	24	8	15	11	0	1	66	27	56
2017	Non-visible minority	57	23	7	7	5	1	1	81	12	286

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	22	17	4	13	2	1	65	17	56
2017	Non-visible minority	55	25	11	3	3	2	1	83	6	285

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	39	21	7	14	16	2	1	62	31	56
2017	Non-visible minority	52	31	8	4	4	0	1	84	8	286
2014	Visible minority	42	15	19	12	10	1	0	58	23	72
2014	Non-visible minority	36	35	13	9	6	0	1	72	15	338

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	63	0	10	9	0	0	81	19	10
2017	Non-visible minority	29	46	11	3	3	4	4	82	6	73
2014	Visible minority	33	31	8	16	13	0	0	63	28	13
2014	Non-visible minority	28	38	13	8	4	3	6	73	13	81

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	34	12	11	11	6	1	63	24	56
2017	Non-visible minority	27	35	17	9	4	6	1	67	14	286
2014	Visible minority	19	25	19	19	12	6	0	47	33	72
2014	Non-visible minority	20	34	21	10	6	10	0	60	17	337
2011	Visible minority	17	33	16	10	12	12	0	57	25	69
2011	Non-visible minority	26	27	21	9	8	8	1	58	20	390

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	24	19	21	11	2	1	47	33	55
2017	Non-visible minority	24	30	20	12	10	3	1	56	23	286
2014	Visible minority	16	24	21	17	19	3	0	41	38	72
2014	Non-visible minority	16	31	25	16	10	2	1	48	27	337
2011	Visible minority	22	24	15	22	9	7	1	50	34	70
2011	Non-visible minority	24	27	23	11	11	3	0	53	23	388
2008	Visible minority	15	22	23	20	15	3	2	39	37	65
2008	Non-visible minority	17	30	19	17	14	2	1	49	31	366

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	25	19	18	14	9	1	43	36	56
2017	Non-visible minority	17	28	22	15	12	7	1	48	28	286
2014	Visible minority	12	19	21	19	20	9	0	34	43	72
2014	Non-visible minority	11	23	28	20	13	5	0	36	34	337
2011	Visible minority	18	27	18	16	9	12	0	51	28	71
2011	Non-visible minority	13	30	24	15	10	8	0	47	27	390
2008	Visible minority	8	22	17	32	12	8	2	32	49	65
2008	Non-visible minority	11	25	19	21	15	8	1	40	40	365

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	33	15	9	17	9	4	52	30	56
2017	Non-visible minority	22	28	18	13	12	6	1	54	26	286
2014	Visible minority	18	15	19	18	19	10	0	37	42	72
2014	Non-visible minority	13	32	25	13	10	6	0	48	25	336
2011	Visible minority	23	32	14	14	9	8	0	59	25	71
2011	Non-visible minority	19	32	22	10	9	7	0	55	21	390
2008	Visible minority	9	35	12	15	14	12	2	52	34	65
2008	Non-visible minority	15	30	16	16	12	11	1	51	31	366

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	30	13	15	21	4	1	48	38	56
2017	Non-visible minority	17	30	18	15	14	5	1	49	31	285
2014	Visible minority	15	18	14	23	25	5	0	35	51	72
2014	Non-visible minority	10	31	24	18	14	1	0	42	33	336
2011	Visible minority	19	28	17	18	13	5	0	49	33	71
2011	Non-visible minority	19	32	21	14	12	1	0	52	27	390
2008	Visible minority	12	32	15	25	11	3	2	47	37	65
2008	Non-visible minority	16	35	15	16	13	4	1	53	31	364

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	45	10	16	3	5	4	68	21	56
2017	Non-visible minority	27	38	19	9	5	2	0	66	14	286
2014	Visible minority	20	34	22	11	11	2	0	55	22	72
2014	Non-visible minority	19	37	28	7	6	2	1	57	14	338
2011	Visible minority	22	37	23	8	5	5	0	62	14	71
2011	Non-visible minority	27	34	21	9	7	3	0	62	17	388

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	39	35	12	8	0	5	1	79	8	55
2017	Non-visible minority	39	38	14	3	3	4	0	80	6	283
2014	Visible minority	34	41	13	4	1	4	1	80	6	72
2014	Non-visible minority	29	45	12	4	2	6	1	80	7	338
2011	Visible minority	29	43	15	5	1	7	0	77	7	71
2011	Non-visible minority	38	36	15	4	2	4	1	78	7	389

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	38	6	11	7	10	3	72	21	55
2017	Non-visible minority	39	33	14	8	2	4	1	75	11	285
2014	Visible minority	25	35	21	9	6	3	1	63	15	72
2014	Non-visible minority	32	34	16	8	4	5	1	70	13	337
2011	Visible minority	28	37	11	13	7	3	3	68	20	71
2011	Non-visible minority	38	30	11	7	7	5	1	73	15	388
2008	Visible minority	17	37	11	15	8	11	2	61	26	65
2008	Non-visible minority	30	38	11	8	7	4	2	72	16	366

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	21	24	12	19	7	1	39	35	56
2017	Non-visible minority	22	30	25	9	6	7	1	57	17	285
2014	Visible minority	17	29	17	17	15	3	1	48	34	72
2014	Non-visible minority	19	29	25	10	8	6	2	52	20	338
2011	Visible minority	14	38	16	13	8	8	2	58	24	70
2011	Non-visible minority	22	31	21	11	8	6	1	57	20	390

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	23	14	7	25	17	1	44	39	56
2017	Non-visible minority	15	22	18	15	8	17	4	47	30	286
2014	Visible minority	13	20	16	18	24	6	2	37	46	72
2014	Non-visible minority	17	19	22	15	13	11	3	41	33	338
2011	Visible minority	13	21	15	18	18	12	3	40	42	70
2011	Non-visible minority	17	20	19	13	12	15	4	46	30	390

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	38	6	0	1	0	9	92	2	56
2017	Non-visible minority	57	28	8	2	1	2	1	88	3	286
2014	Visible minority	67	19	4	1	3	2	4	91	5	72
2014	Non-visible minority	47	29	13	5	2	2	2	79	8	338

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	57	37	1	0	1	0	3	97	2	55
2017	Non-visible minority	69	22	3	3	0	2	0	94	3	286
2014	Visible minority	71	17	4	2	1	3	1	93	3	72
2014	Non-visible minority	52	26	10	5	2	4	2	82	7	336
2011	Visible minority	63	22	7	3	0	2	3	89	3	71
2011	Non-visible minority	62	22	12	2	1	0	1	86	2	389
2008	Visible minority	55	29	6	2	3	2	3	89	5	65
2008	Non-visible minority	67	19	5	4	1	2	2	89	5	365

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	24	18	12	18	6	1	49	31	56
2017	Non-visible minority	21	27	24	14	11	3	0	50	25	285
2014	Visible minority	14	8	12	24	32	9	1	25	62	72
2014	Non-visible minority	11	17	26	21	23	3	1	28	45	337
2011	Visible minority	15	26	13	24	18	1	2	43	44	71
2011	Non-visible minority	18	31	18	15	14	3	1	51	30	390
2008	Visible minority	14	28	17	17	22	3	0	43	40	65
2008	Non-visible minority	16	33	18	13	15	4	0	51	30	364

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	21	11	18	29	2	6	36	52	56
2017	Non-visible minority	13	18	19	18	20	4	8	35	43	286
2014	Visible minority	13	7	15	12	44	6	3	21	62	72
2014	Non-visible minority	10	15	20	19	29	2	6	27	52	337
2011	Visible minority	13	16	11	15	38	3	5	31	56	71
2011	Non-visible minority	9	23	13	22	22	2	9	36	50	390
2008	Visible minority	9	15	17	15	29	9	5	29	52	65
2008	Non-visible minority	7	26	15	19	23	3	7	37	47	365

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	29	19	11	18	6	1	49	31	55
2017	Non-visible minority	18	36	22	10	7	8	0	59	18	286

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	30	15	8	7	11	1	66	16	56
2017	Non-visible minority	36	36	16	3	2	6	0	78	6	286
2014	Visible minority	29	35	19	6	9	0	1	65	15	72
2014	Non-visible minority	35	39	16	3	2	4	1	77	6	338

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	35	16	8	11	3	1	64	20	56
2017	Non-visible minority	32	45	12	4	3	4	0	80	8	285
2014	Visible minority	29	34	20	10	5	2	0	64	16	72
2014	Non-visible minority	34	42	14	7	2	1	0	77	8	338
2011	Visible minority	30	30	20	7	9	4	0	63	16	71
2011	Non-visible minority	32	37	18	4	4	3	1	72	9	390

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	42	12	3	7	0	1	77	11	56
2017	Non-visible minority	46	38	8	5	2	0	0	85	7	286
2014	Visible minority	41	30	13	5	10	0	0	71	15	72
2014	Non-visible minority	40	40	11	6	3	1	0	81	9	338
2011	Visible minority	36	40	9	6	7	1	0	77	14	71
2011	Non-visible minority	42	36	13	5	5	0	0	78	9	389
2008	Visible minority	26	45	17	8	5	0	0	71	12	65
2008	Non-visible minority	36	37	12	9	5	1	0	74	14	363

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	27	20	19	7	2	1	52	27	56
2017	Non-visible minority	26	30	23	11	8	2	0	57	19	285
2014	Visible minority	20	21	23	16	19	0	0	42	35	72
2014	Non-visible minority	21	33	26	9	9	1	0	55	19	339
2011	Visible minority	26	28	20	17	10	0	0	54	26	71
2011	Non-visible minority	29	30	21	10	10	0	0	59	20	389

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	33	20	13	9	0	1	59	22	56
2017	Non-visible minority	28	36	19	10	6	1	0	65	16	286
2014	Visible minority	18	25	23	17	16	0	0	43	34	72
2014	Non-visible minority	21	37	21	9	9	1	0	60	19	338
2011	Visible minority	30	34	14	16	7	0	0	64	22	71
2011	Non-visible minority	30	33	20	9	8	0	0	63	17	387
2008	Visible minority	14	38	14	20	14	0	0	52	34	65
2008	Non-visible minority	24	36	17	14	9	1	0	60	23	366

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	21	15	17	19	4	6	43	40	56
2017	Non-visible minority	25	25	20	13	8	6	4	56	22	286
2014	Visible minority	23	13	14	20	26	2	2	38	48	72
2014	Non-visible minority	24	24	22	14	11	5	1	51	26	339
2011	Visible minority	26	18	15	17	16	4	4	47	36	70
2011	Non-visible minority	32	23	18	9	12	4	2	58	23	389
2008	Visible minority	9	23	17	17	23	6	5	36	45	65
2008	Non-visible minority	23	25	21	14	12	2	3	50	28	364

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Visible minority	43	14	43	56
2017	Non-visible minority	35	33	33	287
2014	Visible minority	38	29	33	72
2014	Non-visible minority	32	35	33	339
2011	Visible minority	41	24	35	71
2011	Non-visible minority	35	39	26	390

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Visible minority	5	17	60	4	10	4	23
2017	Non-visible minority	21	7	39	1	28	4	95
2014	Visible minority	3	12	54	15	9999	16	28
2014	Non-visible minority	23	12	45	7	9999	14	110
2011	Visible minority	0	10	57	9	9999	23	29
2011	Non-visible minority	15	12	51	8	9999	14	133

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	24	76	56
2017	Non-visible minority	19	81	284
2014	Visible minority	21	79	72
2014	Non-visible minority	17	83	339

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	58	14
2017	Non-visible minority	41	52
2014	Visible minority	66	15
2014	Non-visible minority	34	57

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	78	14
2017	Non-visible minority	54	52
2014	Visible minority	54	15
2014	Non-visible minority	70	57

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	12	52
2014	Visible minority	0	15
2014	Non-visible minority	9	57

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Visible minority	14
2014	Visible minority	15
2014	Non-visible minority	57

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	14
2014	Non-visible minority	12	57

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	36	14
2017	Non-visible minority	46	52
2014	Visible minority	46	15
2014	Non-visible minority	43	57

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	14
2017	Non-visible minority	17	52
2014	Visible minority	41	15
2014	Non-visible minority	35	57

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Visible minority	65	14
2017	Non-visible minority	29	52
2014	Visible minority	62	15
2014	Non-visible minority	32	57

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	58	14
2017	Non-visible minority	31	52
2014	Visible minority	62	15
2014	Non-visible minority	47	57

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	17	52
2014	Visible minority	34	15
2014	Non-visible minority	21	57

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Visible minority	52	14
2017	Non-visible minority	53	52
2014	Visible minority	73	15
2014	Non-visible minority	54	57

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Visible minority	45	14
2017	Non-visible minority	30	52
2014	Visible minority	48	15
2014	Non-visible minority	31	57

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	14
2014	Non-visible minority	15	57

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	10	52
2014	Visible minority	35	15
2014	Non-visible minority	11	57

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Visible minority	79	14
2017	Non-visible minority	34	52
2014	Visible minority	62	15
2014	Non-visible minority	33	57

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	27	52
2014	Visible minority	47	15
2014	Non-visible minority	31	57

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	27	52
2014	Non-visible minority	10	57

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	53	14
2017	Non-visible minority	65	52
2014	Visible minority	53	15
2014	Non-visible minority	64	57

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	37	52
2014	Non-visible minority	22	57

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	21	52
2014	Non-visible minority	13	57

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	22	52
2014	Non-visible minority	12	57

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	14	52
2014	Visible minority	0	15
2014	Non-visible minority	9	57

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	12	52
2014	Visible minority	34	15
2014	Non-visible minority	20	57

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	9	50
2014	Non-visible minority	19	56

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	18	50
2014	Non-visible minority	12	56

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	13
2017	Non-visible minority	14	50
2014	Non-visible minority	14	56

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	9	50
2014	Visible minority	0	14

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	20	50
2014	Visible minority	0	14
2014	Non-visible minority	22	56

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	14	50
2014	Visible minority	0	14
2014	Non-visible minority	13	56

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	10	50
2014	Non-visible minority	21	56

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	51	13
2017	Non-visible minority	32	50
2014	Visible minority	43	14
2014	Non-visible minority	42	56

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	13
2014	Visible minority	0	14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	39	13
2017	Non-visible minority	34	50
2014	Visible minority	51	14
2014	Non-visible minority	53	56

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	13

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	38	13
2017	Non-visible minority	23	50
2014	Non-visible minority	10	56

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	94	6	14
2017	Non-visible minority	97	3	52

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	3	14	12	10	21	25	15	28	52	56
2017	Non-visible minority	10	19	20	8	6	27	9	46	22	285
2014	Visible minority	18	19	16	7	15	17	8	49	30	72
2014	Non-visible minority	15	16	24	7	6	26	5	46	18	336

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	30	19	5	17	15	1	51	26	55
2017	Non-visible minority	24	35	18	5	5	13	0	68	12	285
2014	Visible minority	24	27	15	11	9	12	3	60	23	72
2014	Non-visible minority	22	33	22	6	5	11	1	63	12	337
2011	Visible minority	31	32	15	9	1	11	0	71	12	71
2011	Non-visible minority	34	31	15	6	5	8	0	71	12	389

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	59	11	7	2	5	4	78	10	55
2017	Non-visible minority	24	47	11	6	3	2	6	78	10	285
2014	Visible minority	21	57	8	7	4	2	2	81	11	72
2014	Non-visible minority	25	44	12	6	2	1	9	77	9	336
2011	Visible minority	27	41	10	9	8	0	5	72	18	71
2011	Non-visible minority	28	45	12	5	2	1	7	79	8	389
2008	Visible minority	17	32	17	18	5	6	5	55	26	65
2008	Non-visible minority	25	39	12	8	4	3	10	73	14	366

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	6	21	20	14	4	18	18	42	28	56
2017	Non-visible minority	9	21	22	3	4	23	17	51	12	285
2014	Visible minority	10	32	13	12	7	15	11	56	26	72
2014	Non-visible minority	13	15	25	3	4	24	16	47	11	336
2011	Visible minority	10	27	27	10	1	18	7	49	15	71
2011	Non-visible minority	13	20	25	3	4	22	12	51	12	390

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	27	12	9	3	11	6	70	15	56
2017	Non-visible minority	45	29	9	2	1	8	5	86	4	285
2014	Visible minority	35	25	15	4	6	10	5	70	12	72
2014	Non-visible minority	30	36	15	3	2	6	9	77	5	337
2011	Visible minority	31	30	13	5	3	13	5	75	9	71
2011	Non-visible minority	35	31	13	2	3	9	7	79	6	390
2008	Visible minority	18	29	23	6	2	17	5	61	10	65
2008	Non-visible minority	28	34	12	4	2	10	10	78	7	366

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	34	16	7	5	20	6	62	16	56
2017	Non-visible minority	35	29	11	3	2	13	6	80	6	285
2014	Visible minority	28	30	12	4	4	14	7	73	11	72
2014	Non-visible minority	26	35	18	3	2	8	8	73	6	337
2011	Visible minority	24	42	10	2	3	13	7	82	5	71
2011	Non-visible minority	30	30	15	3	3	13	6	74	8	390
2008	Visible minority	23	28	12	14	5	11	8	62	23	65
2008	Non-visible minority	25	32	15	5	3	10	9	71	10	366

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	19	81	56
2017	Non-visible minority	5	95	285
2014	Visible minority	22	78	72
2014	Non-visible minority	4	96	339

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	48	11
2014	Visible minority	57	14

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	92	11
2017	Non-visible minority	75	13
2014	Visible minority	85	14
2014	Non-visible minority	72	16

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Visible minority	11
2014	Visible minority	14
2014	Non-visible minority	16

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	11
2014	Non-visible minority	0	16

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	11
2017	Non-visible minority	0	13

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Visible minority	52	11
2014	Visible minority	72	14
2014	Non-visible minority	0	16

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Visible minority	47	11
2014	Visible minority	57	14
2014	Non-visible minority	0	16

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	13
2014	Visible minority	42	14
2014	Non-visible minority	0	16

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	13

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	11
2017	Non-visible minority	0	13

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	11
2017	Non-visible minority	0	13

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	37	13

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	11
2017	Non-visible minority	0	13

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Visible minority	11
2017	Non-visible minority	13
2014	Visible minority	14
2014	Non-visible minority	16

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	11
2014	Non-visible minority	44	16

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	13
2014	Visible minority	0	14

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	11
2014	Non-visible minority	0	16

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	71	11
2017	Non-visible minority	47	13
2014	Visible minority	57	14
2014	Non-visible minority	50	16

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	0	12

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	0	12

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Visible minority	10
2017	Non-visible minority	12
2014	Non-visible minority	16

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	Total responses
2017	Visible minority	10
2014	Visible minority	14
2014	Non-visible minority	16

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	Total responses
2017	Visible minority	10
2017	Non-visible minority	12
2014	Visible minority	14

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	12
2014	Non-visible minority	32	16

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	0	12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	51	10
2014	Visible minority	43	14
2014	Non-visible minority	38	16

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	10
2017	Non-visible minority	0	12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	49	10
2017	Non-visible minority	56	12
2014	Visible minority	57	14
2014	Non-visible minority	67	16

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	92	8	11
2017	Non-visible minority	100	0	12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	14	19	6	14	24	16	34	33	56
2017	Non-visible minority	17	17	17	1	2	35	10	62	7	284
2014	Visible minority	11	18	16	7	11	28	8	46	28	72
2014	Non-visible minority	15	14	24	2	2	37	6	51	6	337

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	23	25	4	9	14	6	53	16	56
2017	Non-visible minority	27	34	14	3	3	17	2	76	7	283
2014	Visible minority	19	27	21	6	7	19	2	57	16	72
2014	Non-visible minority	24	31	21	2	2	19	2	69	5	337
2011	Visible minority	32	30	17	5	3	13	0	71	9	71
2011	Non-visible minority	37	30	16	4	2	12	0	75	7	388

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	24	27	10	15	0	5	45	27	56
2017	Non-visible minority	37	25	14	10	10	0	4	65	21	284

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	26	19	20	16	2	3	43	37	55
2017	Non-visible minority	17	26	24	20	11	0	2	43	32	285

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	32	20	7	12	2	6	56	21	54
2017	Non-visible minority	27	26	22	11	9	1	4	56	21	284

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	16	20	20	27	0	5	30	49	56
2017	Non-visible minority	16	20	17	22	21	1	4	38	44	285

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	31	3	2	9	4	12	84	12	54
2017	Non-visible minority	38	25	14	6	4	2	11	72	11	285

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	38	9	19	9	2	3	61	29	55
2017	Non-visible minority	26	34	20	9	9	0	2	61	18	283

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	38	21	12	10	0	7	54	24	55
2017	Non-visible minority	29	28	21	11	8	0	4	59	19	284

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	36	17	17	7	0	7	56	26	55
2017	Non-visible minority	26	30	23	9	9	0	3	58	19	284

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	36	11	16	13	0	5	58	30	55
2017	Non-visible minority	34	28	18	9	6	1	3	65	16	284

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	37	27	9	14	7	0	5	68	22	55
2017	Non-visible minority	34	30	20	8	4	1	3	66	13	284

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	26	15	8	6	0	3	70	14	56
2017	Non-visible minority	54	22	16	2	3	0	3	78	5	285

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	63	10	7	7	7	1	3	77	15	56
2017	Non-visible minority	68	15	3	6	3	0	5	87	9	285

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	38	6	5	4	0	3	85	9	56
2017	Non-visible minority	50	27	11	6	3	0	3	80	9	284

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	20	11	13	6	0	1	70	19	56
2017	Non-visible minority	56	23	7	6	4	1	4	83	10	285

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	17	2	5	1	0	32	88	9	56
2017	Non-visible minority	45	13	6	4	2	0	31	84	8	285

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	54	18	5	14	2	0	7	77	17	56
2017	Non-visible minority	62	15	10	2	3	0	9	83	6	283

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	49	25	3	5	8	2	7	82	14	56
2017	Non-visible minority	65	14	7	2	5	1	5	85	8	284

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	29	17	4	3	0	5	75	7	56
2017	Non-visible minority	53	25	12	4	2	0	3	81	7	285

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	23	37	16	7	0	3	37	24	56
2017	Non-visible minority	13	33	35	14	4	0	0	46	19	285

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	9	20	34	19	10	4	5	31	32	56
2017	Non-visible minority	4	19	40	24	12	0	0	37	23	283

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	39	15	16	7	3	0	60	24	56
2017	Non-visible minority	21	43	21	5	5	5	0	68	10	284

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	28	12	30	10	4	0	45	42	56
2017	Non-visible minority	16	37	24	15	6	2	0	54	22	284

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	17	83	56
2017	Non-visible minority	15	85	284
2014	Visible minority	24	76	72
2014	Non-visible minority	15	85	337

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	61	39	10
2017	Non-visible minority	82	18	43
2014	Visible minority	82	18	16
2014	Non-visible minority	87	13	50

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-visible minority	55	30	3	9	3	0	85	12	36
2014	Visible minority	69	8	16	0	0	7	83	0	13
2014	Non-visible minority	52	36	7	2	2	0	88	5	43

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	16	19	7	11	6	0	44	56	56
2017	Non-visible minority	48	21	16	5	4	5	1	51	49	285

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	29
2017	Non-visible minority	24	129

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	41	29
2017	Non-visible minority	32	129

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	30	29
2017	Non-visible minority	19	129

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	54	29
2017	Non-visible minority	43	129

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	29
2017	Non-visible minority	5	129

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	36	29
2017	Non-visible minority	38	129

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Visible minority	11	51	21	7	6	4	28
2017	Non-visible minority	10	61	16	4	3	5	128

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	34	25	10	13	0	9	48	25	29
2017	Non-visible minority	18	31	17	13	12	0	9	54	27	131

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	3	26	13	12	23	3	20	38	45	30
2017	Non-visible minority	10	16	16	10	18	2	28	37	40	129

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Courts Administration Service by Question 118. Are you a member of a visible minority group?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me