2017 Public Service Employee Survey Results for Courts Administration Service by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	47	5	8	3	0	84	11	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	45	3	13	5	0	79	18	101
2017	University certificate or diploma below the bachelor's level	10	47	4	28	11	0	57	39	19
2017	Bachelor's degree	32	37	5	20	7	1	69	26	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	52	7	12	4	0	77	16	64
2014	Secondary or high school graduation certificate or equivalent or less	31	36	12	18	3	0	68	21	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	47	7	16	9	0	68	25	138
2014	University certificate or diploma below the bachelor's level	20	40	8	23	8	0	60	31	24
2014	Bachelor's degree	23	39	6	22	10	0	62	32	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	48	1	19	7	0	73	26	60
2011	Secondary or high school graduation certificate or equivalent or less	51	39	4	7	0	0	89	7	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	45	5	7	1	0	87	8	149
2011	University certificate or diploma below the bachelor's level	47	27	14	9	4	0	74	13	22
2011	Bachelor's degree	26	57	5	11	1	0	83	12	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	51	4	9	1	0	86	10	75
2008	Secondary or high school graduation certificate or equivalent or less	50	36	2	10	3	0	85	13	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	37	10	11	1	0	78	12	126
2008	University certificate or diploma below the bachelor's level	35	50	8	8	0	0	85	8	26
2008	Bachelor's degree	30	48	3	11	9	0	78	19	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	52	5	16	3	0	76	19	75

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	23	3	0	0	0	0	97	0	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	29	2	1	2	1	1	95	3	99
2017	University certificate or diploma below the bachelor's level	46	32	6	16	0	0	0	78	16	19
2017	Bachelor's degree	73	22	1	2	2	0	1	95	4	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	23	3	2	1	0	2	94	3	64
2014	Secondary or high school graduation certificate or equivalent or less	60	23	10	2	5	0	0	83	7	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	32	5	4	1	1	1	89	6	138
2014	University certificate or diploma below the bachelor's level	62	34	4	0	0	0	0	96	0	24
2014	Bachelor's degree	67	22	7	1	1	1	1	91	2	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	31	8	6	0	0	1	86	6	60
2011	Secondary or high school graduation certificate or equivalent or less	70	24	4	1	0	0	0	95	1	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	25	5	3	1	0	0	91	3	149
2011	University certificate or diploma below the bachelor's level	58	34	5	0	4	0	0	91	4	22
2011	Bachelor's degree	68	26	3	3	0	0	0	94	3	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	19	5	5	0	0	1	90	5	75
2008	Secondary or high school graduation certificate or equivalent or less	66	29	4	1	0	0	0	95	1	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	24	6	2	2	1	1	90	3	126
2008	University certificate or diploma below the bachelor's level	62	19	8	4	4	4	0	84	8	26
2008	Bachelor's degree	70	17	4	2	3	1	2	90	5	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	24	4	5	1	0	0	89	7	74

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	40	10	4	0	0	0	86	4	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	27	12	6	3	0	0	80	9	101
2017	University certificate or diploma below the bachelor's level	46	38	6	6	0	0	4	88	6	19
2017	Bachelor's degree	54	31	5	7	1	0	2	87	8	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	22	5	11	0	1	0	84	11	64
2014	Secondary or high school graduation certificate or equivalent or less	51	32	10	5	3	0	0	82	7	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	22	4	11	4	0	1	81	15	138
2014	University certificate or diploma below the bachelor's level	43	41	4	12	0	0	0	84	12	24
2014	Bachelor's degree	62	23	7	7	1	0	0	85	7	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	33	8	10	4	0	5	77	14	60
2011	Secondary or high school graduation certificate or equivalent or less	55	27	12	5	0	0	0	83	5	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	28	7	6	7	0	1	80	13	149
2011	University certificate or diploma below the bachelor's level	52	29	13	0	5	0	0	82	5	22
2011	Bachelor's degree	69	18	6	4	2	0	1	87	7	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	26	3	3	3	0	3	90	7	75
2008	Secondary or high school graduation certificate or equivalent or less	60	22	6	10	2	0	0	82	12	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	31	6	10	2	0	0	82	13	126
2008	University certificate or diploma below the bachelor's level	42	31	15	8	0	4	0	76	8	26
2008	Bachelor's degree	54	29	2	9	5	0	1	84	14	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	26	5	7	1	0	0	86	8	74

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	43	5	7	1	2	0	86	9	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	32	11	8	5	0	0	76	13	101
2017	University certificate or diploma below the bachelor's level	30	32	6	16	17	0	0	61	33	19
2017	Bachelor's degree	38	39	9	8	5	0	0	77	14	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	38	9	12	0	0	0	79	12	64
2014	Secondary or high school graduation certificate or equivalent or less	45	38	6	6	5	0	0	83	11	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	40	5	8	4	0	1	83	12	138
2014	University certificate or diploma below the bachelor's level	64	16	4	12	4	0	0	79	16	23
2014	Bachelor's degree	36	41	8	11	4	0	0	76	16	119
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	36	7	19	1	0	0	73	20	60
2011	Secondary or high school graduation certificate or equivalent or less	44	38	10	6	3	0	0	82	9	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	35	8	9	5	0	0	78	14	149
2011	University certificate or diploma below the bachelor's level	46	22	5	14	9	0	5	71	24	22
2011	Bachelor's degree	48	31	8	9	4	0	0	78	13	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	43	3	14	4	0	1	78	19	74

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	38	19	10	5	0	0	66	14	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	39	9	13	11	0	0	67	24	101
2017	University certificate or diploma below the bachelor's level	9	52	17	16	6	0	0	61	22	19
2017	Bachelor's degree	28	31	17	14	9	0	1	59	24	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	37	6	13	5	0	0	77	18	64
2014	Secondary or high school graduation certificate or equivalent or less	28	19	15	23	15	0	0	47	38	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	34	20	14	16	0	1	50	30	138
2014	University certificate or diploma below the bachelor's level	8	32	7	33	20	0	0	40	53	24
2014	Bachelor's degree	14	34	16	24	11	0	1	48	36	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	32	22	16	10	0	0	52	26	60
2011	Secondary or high school graduation certificate or equivalent or less	34	40	10	8	6	0	3	76	15	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	38	14	9	10	0	1	66	19	149
2011	University certificate or diploma below the bachelor's level	21	35	14	5	17	0	9	61	23	22
2011	Bachelor's degree	15	33	16	20	15	1	1	49	35	115
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	44	4	12	6	0	1	77	19	75
2008	Secondary or high school graduation certificate or equivalent or less	35	42	6	10	5	0	2	79	15	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	34	15	17	9	0	0	60	25	126
2008	University certificate or diploma below the bachelor's level	15	50	15	8	8	0	4	68	16	26
2008	Bachelor's degree	23	36	11	15	12	0	3	62	27	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	48	15	19	4	0	0	63	23	75

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	42	12	6	1	0	0	81	7	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	42	10	4	6	0	0	81	10	101
2017	University certificate or diploma below the bachelor's level	29	47	0	23	0	0	0	77	23	19
2017	Bachelor's degree	32	36	16	12	2	1	0	69	15	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	33	11	3	8	0	0	78	11	64
2014	Secondary or high school graduation certificate or equivalent or less	34	40	14	7	3	0	2	75	11	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	36	16	5	6	1	0	73	11	138
2014	University certificate or diploma below the bachelor's level	49	32	4	8	7	0	0	81	15	24
2014	Bachelor's degree	27	45	19	5	4	0	0	72	10	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	32	7	3	4	0	0	85	8	60
2011	Secondary or high school graduation certificate or equivalent or less	40	35	15	4	6	1	0	76	10	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	34	7	8	2	0	1	83	10	149
2011	University certificate or diploma below the bachelor's level	42	35	10	0	14	0	0	76	14	22
2011	Bachelor's degree	35	31	19	8	7	0	0	66	15	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	22	7	9	1	0	0	84	10	74
2008	Secondary or high school graduation certificate or equivalent or less	38	40	14	6	3	0	0	78	8	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	36	12	7	5	0	0	76	12	126
2008	University certificate or diploma below the bachelor's level	31	38	4	19	4	0	4	72	24	26
2008	Bachelor's degree	38	32	14	7	9	0	0	70	16	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	32	9	7	8	0	0	76	15	75

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	47	7	4	0	0	0	89	4	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	37	5	6	2	0	0	87	8	100
2017	University certificate or diploma below the bachelor's level	28	54	17	0	0	0	0	83	0	19
2017	Bachelor's degree	30	49	7	12	2	1	0	79	14	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	35	6	6	4	0	0	84	10	64
2014	Secondary or high school graduation certificate or equivalent or less	43	36	11	6	5	0	0	79	10	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	37	7	7	4	1	1	82	12	138
2014	University certificate or diploma below the bachelor's level	53	28	12	0	7	0	0	81	7	24
2014	Bachelor's degree	32	47	11	5	4	0	0	79	10	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	34	5	4	4	0	0	86	9	60
2011	Secondary or high school graduation certificate or equivalent or less	39	45	10	1	5	0	0	84	6	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	36	8	6	1	0	0	86	7	149
2011	University certificate or diploma below the bachelor's level	51	35	0	0	14	0	0	86	14	22
2011	Bachelor's degree	41	38	9	7	5	0	0	79	12	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	28	7	2	5	0	0	86	8	74
2008	Secondary or high school graduation certificate or equivalent or less	41	44	9	6	1	0	0	84	6	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	29	6	7	4	0	0	83	11	126
2008	University certificate or diploma below the bachelor's level	46	23	8	4	15	0	4	72	20	26
2008	Bachelor's degree	46	33	7	6	7	0	0	79	14	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	39	8	11	3	0	0	79	13	75

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	50	3	6	2	0	0	89	8	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	42	9	6	2	0	0	83	9	101
2017	University certificate or diploma below the bachelor's level	25	38	10	10	17	0	0	63	27	19
2017	Bachelor's degree	41	40	8	7	3	0	1	82	10	105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	42	5	9	1	0	0	85	10	64
2014	Secondary or high school graduation certificate or equivalent or less	37	42	10	8	3	0	0	79	11	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	44	14	7	3	1	0	77	9	138
2014	University certificate or diploma below the bachelor's level	19	50	24	7	0	0	0	69	7	24
2014	Bachelor's degree	37	36	15	7	3	1	0	74	10	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	54	12	7	0	0	0	82	7	60

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	31	12	6	7	0	0	75	12	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	29	17	8	7	0	2	67	15	101
2017	University certificate or diploma below the bachelor's level	23	27	22	28	0	0	0	50	28	19
2017	Bachelor's degree	42	39	8	6	5	0	0	81	11	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	34	11	10	2	2	0	77	12	64
2014	Secondary or high school graduation certificate or equivalent or less	32	36	21	6	4	0	0	69	10	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	39	19	9	6	1	2	65	15	138
2014	University certificate or diploma below the bachelor's level	31	26	19	8	4	0	11	65	13	24
2014	Bachelor's degree	32	28	16	15	7	1	0	61	22	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	22	32	6	10	4	1	49	17	60
2011	Secondary or high school graduation certificate or equivalent or less	40	35	12	4	8	0	1	76	12	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	28	19	10	6	1	3	63	17	149
2011	University certificate or diploma below the bachelor's level	33	25	13	14	15	0	0	58	29	21
2011	Bachelor's degree	40	33	10	11	4	1	1	75	16	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	38	19	4	2	0	0	75	7	74

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	33	11	3	2	3	11	82	6	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	22	9	12	9	0	12	65	25	101
2017	University certificate or diploma below the bachelor's level	31	26	12	12	12	4	4	62	25	19
2017	Bachelor's degree	35	24	15	9	10	2	5	63	20	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	18	11	11	21	0	28	41	44	64
2014	Secondary or high school graduation certificate or equivalent or less	30	32	6	7	6	0	18	76	16	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	23	15	9	9	3	16	58	23	138
2014	University certificate or diploma below the bachelor's level	27	16	17	16	3	0	20	54	24	23
2014	Bachelor's degree	32	22	12	14	9	2	10	61	25	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	16	3	11	21	1	30	50	46	60
2011	Secondary or high school graduation certificate or equivalent or less	36	21	8	2	9	6	17	75	14	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	26	10	10	11	3	16	61	27	149
2011	University certificate or diploma below the bachelor's level	44	20	12	10	9	0	5	67	20	21
2011	Bachelor's degree	25	25	15	13	12	1	10	56	27	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	10	11	15	21	1	24	37	48	74
2008	Secondary or high school graduation certificate or equivalent or less	42	25	8	6	6	2	11	77	14	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	28	8	9	10	5	10	68	22	126
2008	University certificate or diploma below the bachelor's level	31	27	12	4	8	4	15	71	14	26
2008	Bachelor's degree	34	14	10	16	14	2	11	55	34	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	5	4	21	29	3	23	27	68	75

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	57	8	6	1	85	7	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	47	9	4	7	80	11	100
2017	University certificate or diploma below the bachelor's level	16	52	27	0	6	67	6	19
2017	Bachelor's degree	26	51	12	7	3	78	11	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	49	13	2	3	82	4	64
2014	Secondary or high school graduation certificate or equivalent or less	29	42	16	8	6	70	14	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	38	20	11	4	65	15	138
2014	University certificate or diploma below the bachelor's level	35	39	14	4	8	74	12	24
2014	Bachelor's degree	18	53	15	10	4	71	14	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	49	5	8	5	82	13	60
2011	Secondary or high school graduation certificate or equivalent or less	40	38	14	2	6	78	8	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	38	12	9	4	76	12	148
2011	University certificate or diploma below the bachelor's level	39	37	9	0	15	76	15	21
2011	Bachelor's degree	26	40	16	12	5	67	18	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	44	6	4	3	86	8	74
2008	Secondary or high school graduation certificate or equivalent or less	38	43	12	5	3	81	7	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	39	10	8	6	76	14	124
2008	University certificate or diploma below the bachelor's level	44	20	20	4	12	64	16	25
2008	Bachelor's degree	35	39	10	6	10	74	16	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	31	9	12	3	76	15	74

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	38	18	11	9	0	0	62	20	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	32	17	13	9	0	0	61	21	101
2017	University certificate or diploma below the bachelor's level	30	20	38	12	0	0	0	50	12	19
2017	Bachelor's degree	25	36	17	15	7	0	0	61	22	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	47	11	6	6	2	0	77	12	64
2014	Secondary or high school graduation certificate or equivalent or less	26	35	13	18	6	0	1	62	24	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	35	17	14	13	1	0	55	27	137
2014	University certificate or diploma below the bachelor's level	22	35	12	11	21	0	0	57	31	24
2014	Bachelor's degree	20	36	12	20	12	0	0	56	32	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	39	15	9	12	0	0	64	21	60
2011	Secondary or high school graduation certificate or equivalent or less	35	27	17	11	10	0	0	63	21	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	35	15	15	8	1	0	62	23	149
2011	University certificate or diploma below the bachelor's level	32	9	33	8	19	0	0	40	27	22
2011	Bachelor's degree	21	39	15	14	11	0	0	60	25	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	46	12	6	2	7	0	78	9	75

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	48	12	5	0	0	83	5	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	41	17	6	4	0	72	11	101
2017	University certificate or diploma below the bachelor's level	22	51	28	0	0	0	72	0	19
2017	Bachelor's degree	26	40	17	11	5	1	66	16	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	41	10	5	4	0	81	9	64

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	53	9	0	0	0	0	91	0	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	42	9	4	5	0	1	82	9	101
2017	University certificate or diploma below the bachelor's level	31	48	14	6	0	0	0	80	6	19
2017	Bachelor's degree	43	40	8	8	2	0	0	83	10	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	36	3	2	0	0	0	95	2	64
2014	Secondary or high school graduation certificate or equivalent or less	40	42	10	5	3	0	0	82	8	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	34	18	5	2	0	1	75	7	138
2014	University certificate or diploma below the bachelor's level	39	49	4	8	0	0	0	88	8	24
2014	Bachelor's degree	36	39	8	9	4	2	1	78	14	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	33	16	6	3	0	0	75	9	60
2011	Secondary or high school graduation certificate or equivalent or less	50	33	8	4	4	1	0	84	8	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	28	13	5	3	3	0	79	8	149
2011	University certificate or diploma below the bachelor's level	47	27	18	4	4	0	0	74	8	22
2011	Bachelor's degree	36	51	4	7	2	0	0	87	9	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	40	7	1	1	0	0	90	2	75
2008	Secondary or high school graduation certificate or equivalent or less	48	31	15	2	2	3	0	81	4	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	33	14	5	2	2	0	79	7	125
2008	University certificate or diploma below the bachelor's level	38	31	19	4	4	4	0	72	8	26
2008	Bachelor's degree	51	30	4	9	6	0	0	81	15	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	35	9	5	1	1	0	84	7	75

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	35	17	9	10	63	20	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	33	17	9	14	61	22	101
2017	University certificate or diploma below the bachelor's level	22	29	33	6	11	51	17	19
2017	Bachelor's degree	30	40	11	15	5	69	19	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	40	10	5	6	80	10	64

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	29	0	3	0	0	0	97	3	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	24	7	0	7	0	0	86	7	101
2017	University certificate or diploma below the bachelor's level	51	43	0	6	0	0	0	94	6	19
2017	Bachelor's degree	45	41	10	4	0	0	1	86	4	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	36	5	0	1	0	0	94	1	64
2014	Secondary or high school graduation certificate or equivalent or less	62	35	1	0	0	0	2	99	0	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	23	10	1	0	0	0	89	1	138
2014	University certificate or diploma below the bachelor's level	61	31	0	8	0	0	0	92	8	24
2014	Bachelor's degree	58	28	8	3	3	0	0	86	5	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	28	7	1	1	0	0	91	2	60
2011	Secondary or high school graduation certificate or equivalent or less	65	25	6	4	1	0	0	89	5	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	27	8	1	0	0	0	92	1	148
2011	University certificate or diploma below the bachelor's level	51	36	4	5	4	0	0	87	9	22
2011	Bachelor's degree	55	31	10	1	2	1	0	87	3	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	27	6	2	2	0	0	90	4	75

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	50	15	7	4	2	0	74	11	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	29	15	11	12	0	0	61	24	101
2017	University certificate or diploma below the bachelor's level	29	27	21	23	0	0	0	56	23	19
2017	Bachelor's degree	24	46	16	10	4	0	1	70	14	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	43	11	4	5	2	0	79	10	64
2014	Secondary or high school graduation certificate or equivalent or less	25	32	20	12	9	1	0	58	22	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	31	24	15	17	0	0	44	32	138
2014	University certificate or diploma below the bachelor's level	11	53	12	11	12	0	0	65	23	24
2014	Bachelor's degree	17	39	16	15	11	2	0	57	27	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	45	13	14	4	0	0	69	18	60
2011	Secondary or high school graduation certificate or equivalent or less	39	30	17	4	7	0	2	71	12	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	33	17	16	11	1	0	56	28	149
2011	University certificate or diploma below the bachelor's level	29	35	9	14	13	0	0	64	27	22
2011	Bachelor's degree	31	36	12	15	5	1	0	67	21	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	40	14	11	1	4	0	73	13	75

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	27	15	20	6	2	0	59	26	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	32	14	7	10	0	0	69	17	101
2017	University certificate or diploma below the bachelor's level	24	31	16	23	6	0	0	55	29	19
2017	Bachelor's degree	31	40	11	13	5	0	1	71	18	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	32	16	4	5	2	2	74	9	64
2014	Secondary or high school graduation certificate or equivalent or less	35	25	22	6	9	1	0	61	16	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	31	17	15	10	0	1	57	25	138
2014	University certificate or diploma below the bachelor's level	15	41	20	11	12	0	0	56	24	24
2014	Bachelor's degree	23	35	15	13	12	1	0	59	26	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	39	16	11	3	0	3	69	14	60

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	47	15	10	2	0	0	73	12	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	35	14	7	8	0	1	71	15	101
2017	University certificate or diploma below the bachelor's level	25	36	28	11	0	0	0	61	11	19
2017	Bachelor's degree	33	36	19	8	4	0	1	69	11	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	44	5	7	5	2	2	82	13	64
2014	Secondary or high school graduation certificate or equivalent or less	33	31	21	6	8	0	2	65	14	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	35	19	13	11	0	0	57	24	138
2014	University certificate or diploma below the bachelor's level	18	19	27	19	16	0	0	38	36	24
2014	Bachelor's degree	21	44	13	15	7	0	0	65	22	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	35	21	16	2	0	0	62	18	60
2011	Secondary or high school graduation certificate or equivalent or less	48	31	13	7	2	0	0	79	8	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	37	13	9	4	1	0	73	14	148
2011	University certificate or diploma below the bachelor's level	27	32	9	14	19	0	0	59	32	22
2011	Bachelor's degree	39	37	12	9	2	1	0	77	11	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	34	8	9	2	0	0	80	11	74

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	34	10	4	1	0	84	6	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	42	7	3	3	0	86	6	101
2017	University certificate or diploma below the bachelor's level	25	59	4	12	0	0	84	12	19
2017	Bachelor's degree	35	51	7	4	2	2	87	6	105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	44	9	3	4	0	84	7	64
2014	Secondary or high school graduation certificate or equivalent or less	40	42	7	3	6	2	84	9	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	46	13	8	1	0	79	8	138
2014	University certificate or diploma below the bachelor's level	39	38	8	4	11	0	77	15	24
2014	Bachelor's degree	33	42	9	12	3	0	76	16	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	47	11	4	0	0	85	4	60
2011	Secondary or high school graduation certificate or equivalent or less	41	42	8	5	4	0	83	9	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	38	11	7	1	0	82	7	149
2011	University certificate or diploma below the bachelor's level	49	36	0	0	15	0	85	15	21
2011	Bachelor's degree	37	40	14	5	3	0	77	9	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	43	5	6	0	0	88	6	74
2008	Secondary or high school graduation certificate or equivalent or less	41	44	7	6	2	0	85	7	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	42	10	6	2	0	82	8	125
2008	University certificate or diploma below the bachelor's level	50	19	19	8	4	0	69	12	26
2008	Bachelor's degree	37	41	7	11	3	0	79	14	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	45	5	9	1	0	84	11	74

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	34	17	1	7	0	0	75	8	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	32	14	5	1	0	4	79	6	100
2017	University certificate or diploma below the bachelor's level	26	41	29	5	0	0	0	67	5	19
2017	Bachelor's degree	36	37	12	10	5	0	0	73	15	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	41	21	6	6	2	0	66	12	64
2014	Secondary or high school graduation certificate or equivalent or less	43	36	15	3	3	0	0	80	6	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	37	19	4	5	0	0	73	8	137
2014	University certificate or diploma below the bachelor's level	49	20	12	12	7	0	0	69	19	24
2014	Bachelor's degree	32	30	23	10	4	0	1	62	15	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	29	20	7	10	0	0	62	18	60
2011	Secondary or high school graduation certificate or equivalent or less	43	35	14	5	3	0	0	79	7	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	15	7	0	0	0	78	7	149
2011	University certificate or diploma below the bachelor's level	37	27	17	9	4	0	5	68	14	22
2011	Bachelor's degree	35	40	14	7	3	0	0	75	11	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	38	18	12	7	5	2	60	21	74
2008	Secondary or high school graduation certificate or equivalent or less	30	37	18	9	5	0	1	68	14	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	34	21	10	3	2	0	66	13	126
2008	University certificate or diploma below the bachelor's level	23	38	15	15	8	0	0	62	23	26
2008	Bachelor's degree	24	35	24	12	3	0	1	60	15	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	20	23	23	9	0	1	45	32	75

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	16	33	18	10	0	9	31	33	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	17	31	24	7	1	6	34	34	101
2017	University certificate or diploma below the bachelor's level	15	23	41	10	12	0	0	22	37	19
2017	Bachelor's degree	11	20	38	21	6	3	2	28	32	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	16	27	22	21	2	7	47	23	63
2014	Secondary or high school graduation certificate or equivalent or less	10	26	35	17	9	1	2	27	37	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	24	31	17	9	1	7	28	38	138
2014	University certificate or diploma below the bachelor's level	29	12	39	11	8	0	0	20	41	24
2014	Bachelor's degree	14	25	37	11	9	2	2	21	41	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	12	37	24	13	1	8	41	17	60
2011	Secondary or high school graduation certificate or equivalent or less	11	25	30	22	8	0	5	31	38	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	21	30	22	13	1	5	38	31	149
2011	University certificate or diploma below the bachelor's level	10	44	24	12	5	0	5	18	57	22
2011	Bachelor's degree	13	19	31	23	11	2	2	35	33	115
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	9	29	33	16	4	7	55	12	74
2008	Secondary or high school graduation certificate or equivalent or less	9	25	35	17	10	1	3	28	36	107
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	31	23	11	1	3	36	32	126
2008	University certificate or diploma below the bachelor's level	8	38	38	12	4	0	0	15	46	26
2008	Bachelor's degree	8	34	30	15	8	2	3	24	44	93
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	20	35	20	16	1	4	38	25	75

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	17	27	23	10	5	7	37	32	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	14	30	22	9	4	9	35	30	101
2017	University certificate or diploma below the bachelor's level	6	32	40	11	11	0	0	22	38	19
2017	Bachelor's degree	9	23	34	23	10	1	1	34	32	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	17	17	13	26	7	10	46	33	64
2014	Secondary or high school graduation certificate or equivalent or less	10	26	33	18	6	4	3	26	39	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	19	30	14	10	5	5	27	40	137
2014	University certificate or diploma below the bachelor's level	23	18	20	23	12	4	0	36	43	24
2014	Bachelor's degree	13	22	26	19	11	4	5	33	39	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	15	22	27	11	4	16	48	24	60
2011	Secondary or high school graduation certificate or equivalent or less	11	16	23	24	14	4	8	43	31	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	28	19	18	18	4	7	41	37	149
2011	University certificate or diploma below the bachelor's level	5	38	22	13	10	8	4	26	49	22
2011	Bachelor's degree	9	21	34	18	14	1	3	33	31	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	8	18	27	25	6	12	63	14	74
2008	Secondary or high school graduation certificate or equivalent or less	17	26	23	14	15	1	4	30	45	107
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	25	19	22	12	2	6	36	43	125
2008	University certificate or diploma below the bachelor's level	19	42	23	12	0	4	0	12	64	26
2008	Bachelor's degree	15	28	25	22	8	1	2	30	44	93
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	15	25	23	15	3	7	41	31	75

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	25	17	33	9	0	10	47	34	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	12	25	24	12	2	12	41	29	101
2017	University certificate or diploma below the bachelor's level	4	47	28	17	4	0	0	21	51	19
2017	Bachelor's degree	10	23	29	18	15	1	4	34	35	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	10	26	15	33	3	13	56	13	63
2014	Secondary or high school graduation certificate or equivalent or less	13	21	26	21	9	3	6	34	37	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	18	23	17	10	5	8	32	42	137
2014	University certificate or diploma below the bachelor's level	20	25	23	23	8	0	0	32	45	24
2014	Bachelor's degree	17	25	18	18	14	4	5	35	45	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	18	27	26	10	2	11	42	27	60
2011	Secondary or high school graduation certificate or equivalent or less	13	12	31	19	13	3	9	37	29	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	19	27	14	15	6	8	33	36	149
2011	University certificate or diploma below the bachelor's level	17	28	14	28	0	9	4	32	52	22
2011	Bachelor's degree	17	21	29	16	10	0	8	27	41	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	17	14	22	21	3	17	53	29	74
2008	Secondary or high school graduation certificate or equivalent or less	13	22	29	15	14	3	5	31	38	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	24	25	21	7	3	5	30	43	126
2008	University certificate or diploma below the bachelor's level	4	23	42	31	0	0	0	31	27	26
2008	Bachelor's degree	11	18	41	13	12	1	4	26	31	93
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	17	25	19	19	5	5	42	30	75

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	8	29	32	13	0	8	49	19	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	8	28	31	19	1	8	54	14	101
2017	University certificate or diploma below the bachelor's level	11	20	37	28	4	0	0	33	31	19
2017	Bachelor's degree	8	9	34	26	17	1	4	46	18	105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	13	26	28	24	0	8	56	16	62
2014	Secondary or high school graduation certificate or equivalent or less	5	11	28	38	11	3	5	53	17	65
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	12	29	30	14	1	2	46	24	137
2014	University certificate or diploma below the bachelor's level	14	19	24	27	16	0	0	43	33	24
2014	Bachelor's degree	9	21	24	24	16	2	4	43	32	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	8	28	35	12	1	7	52	17	59
2011	Secondary or high school graduation certificate or equivalent or less	7	10	26	34	16	1	6	54	18	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	14	31	24	22	2	6	50	17	147
2011	University certificate or diploma below the bachelor's level	9	27	28	28	5	0	4	34	37	22
2011	Bachelor's degree	5	12	26	33	20	0	5	56	18	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	9	30	25	19	4	8	50	15	74
2008	Secondary or high school graduation certificate or equivalent or less	7	19	26	29	18	0	2	48	26	107
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	13	32	24	17	2	3	43	23	126
2008	University certificate or diploma below the bachelor's level	8	15	38	38	0	0	0	38	23	26
2008	Bachelor's degree	5	16	33	26	15	2	2	43	23	92
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	13	25	27	23	1	3	51	22	75

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	32	26	14	11	0	3	25	48	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	26	24	12	9	1	7	23	50	101
2017	University certificate or diploma below the bachelor's level	37	25	32	6	0	0	0	6	62	19
2017	Bachelor's degree	23	28	28	11	7	1	3	18	52	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	30	15	7	26	5	7	38	46	63
2014	Secondary or high school graduation certificate or equivalent or less	18	26	24	20	6	3	3	28	47	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	25	25	11	9	1	6	22	52	138
2014	University certificate or diploma below the bachelor's level	30	23	28	10	8	0	0	18	53	24
2014	Bachelor's degree	30	26	19	12	10	1	3	22	58	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	21	15	18	6	1	13	28	55	60
2011	Secondary or high school graduation certificate or equivalent or less	12	19	18	21	19	1	9	45	35	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	22	26	18	18	1	5	38	34	149
2011	University certificate or diploma below the bachelor's level	14	29	31	12	5	0	10	19	47	22
2011	Bachelor's degree	15	23	32	15	10	1	4	27	40	115
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	18	28	18	18	4	8	42	26	74
2008	Secondary or high school graduation certificate or equivalent or less	19	23	22	15	17	0	5	33	44	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	20	21	23	11	2	2	36	42	126
2008	University certificate or diploma below the bachelor's level	15	42	23	12	8	0	0	19	58	26
2008	Bachelor's degree	23	27	26	6	12	2	4	20	53	93
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	21	20	17	16	0	3	34	45	75

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	18	27	20	11	4	3	33	38	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	12	28	22	10	1	11	37	31	100
2017	University certificate or diploma below the bachelor's level	21	29	12	16	10	6	6	29	57	19
2017	Bachelor's degree	15	22	34	14	9	4	2	25	39	105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	19	14	7	31	9	7	45	38	63
2014	Secondary or high school graduation certificate or equivalent or less	15	25	21	27	6	2	4	35	42	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	15	34	15	15	1	6	32	32	138
2014	University certificate or diploma below the bachelor's level	16	27	13	24	13	0	8	40	46	23
2014	Bachelor's degree	8	20	23	24	11	7	7	41	33	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	16	21	16	10	0	31	38	32	60
2011	Secondary or high school graduation certificate or equivalent or less	11	14	23	24	18	3	8	47	27	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	17	20	21	16	6	7	43	34	149
2011	University certificate or diploma below the bachelor's level	18	13	25	21	10	0	14	36	36	22
2011	Bachelor's degree	7	20	31	26	10	2	4	38	29	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	9	17	21	24	7	18	61	16	74
2008	Secondary or high school graduation certificate or equivalent or less	17	29	27	10	10	1	6	22	49	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	19	20	20	10	6	5	34	44	126
2008	University certificate or diploma below the bachelor's level	15	38	27	12	4	4	0	16	56	26
2008	Bachelor's degree	18	25	33	13	7	2	2	20	45	92
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	17	19	17	12	3	11	34	45	75

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	19	29	15	20	5	4	38	30	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	19	31	19	10	2	6	31	35	101
2017	University certificate or diploma below the bachelor's level	25	16	26	23	0	10	0	25	45	19
2017	Bachelor's degree	16	19	31	20	10	1	3	31	37	105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	10	21	15	34	5	11	59	16	63
2014	Secondary or high school graduation certificate or equivalent or less	10	22	33	19	8	5	3	29	35	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	25	28	14	10	5	6	27	41	138
2014	University certificate or diploma below the bachelor's level	20	18	35	15	11	0	0	27	38	24
2014	Bachelor's degree	16	27	27	12	9	4	6	23	47	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	12	27	17	6	5	21	32	31	60

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	16	5	3	0	2	4	92	3	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	29	8	5	1	0	2	85	6	101
2017	University certificate or diploma below the bachelor's level	61	17	17	0	0	0	4	82	0	19
2017	Bachelor's degree	58	25	8	5	2	0	2	85	7	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	26	5	7	4	0	1	84	11	64
2014	Secondary or high school graduation certificate or equivalent or less	51	27	9	8	3	0	3	81	11	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	28	8	7	3	0	1	82	10	138
2014	University certificate or diploma below the bachelor's level	63	20	4	9	0	4	0	87	9	23
2014	Bachelor's degree	66	17	4	6	2	0	5	88	8	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	22	4	7	1	0	7	87	9	60
2011	Secondary or high school graduation certificate or equivalent or less	58	26	6	8	2	0	0	84	10	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	27	6	8	3	0	1	82	12	149
2011	University certificate or diploma below the bachelor's level	72	24	4	0	0	0	0	96	0	22
2011	Bachelor's degree	68	19	2	6	2	0	2	89	8	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	17	11	2	1	2	1	85	4	74
2008	Secondary or high school graduation certificate or equivalent or less	53	29	7	6	3	0	3	85	9	107
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	22	8	6	7	0	4	78	13	125
2008	University certificate or diploma below the bachelor's level	50	27	12	4	4	0	4	80	8	26
2008	Bachelor's degree	57	26	3	11	1	0	2	85	12	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	29	1	5	0	0	5	93	6	75

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	30	27	14	9	4	2	48	24	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	22	26	16	13	2	3	42	31	101
2017	University certificate or diploma below the bachelor's level	19	32	16	12	12	0	10	57	26	19
2017	Bachelor's degree	19	38	14	13	9	3	4	62	24	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	24	13	11	5	11	14	62	21	64
2014	Secondary or high school graduation certificate or equivalent or less	19	28	24	5	17	1	6	51	23	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	22	21	17	19	5	2	40	38	137
2014	University certificate or diploma below the bachelor's level	22	26	28	16	4	4	0	50	21	24
2014	Bachelor's degree	25	24	21	13	10	2	4	53	25	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	43	14	3	6	6	2	75	10	60

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	32	15	14	7	0	2	64	21	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	35	11	10	11	0	0	68	21	101
2017	University certificate or diploma below the bachelor's level	45	33	6	0	12	0	4	82	12	19
2017	Bachelor's degree	41	36	11	7	5	0	1	77	12	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	37	5	3	5	2	0	86	9	64
2014	Secondary or high school graduation certificate or equivalent or less	37	26	10	12	9	3	3	67	22	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	31	10	11	17	2	0	61	28	138
2014	University certificate or diploma below the bachelor's level	36	24	20	16	4	0	0	59	21	24
2014	Bachelor's degree	39	33	6	11	11	0	0	72	22	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	37	4	1	5	9	1	88	7	60

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	34	19	14	7	4	2	57	23	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	34	15	12	17	0	1	56	30	101
2017	University certificate or diploma below the bachelor's level	15	63	0	12	6	0	4	82	18	19
2017	Bachelor's degree	30	35	13	14	4	0	3	68	18	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	29	4	0	10	1	0	86	10	64
2014	Secondary or high school graduation certificate or equivalent or less	20	33	23	7	11	2	5	57	19	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	30	20	17	11	1	1	51	28	137
2014	University certificate or diploma below the bachelor's level	41	32	15	9	0	0	4	76	9	24
2014	Bachelor's degree	28	33	12	20	3	1	2	63	24	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	34	12	7	3	1	3	77	10	60
2011	Secondary or high school graduation certificate or equivalent or less	27	41	13	9	7	1	1	70	17	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	33	14	13	7	5	1	64	21	149
2011	University certificate or diploma below the bachelor's level	27	41	4	5	15	4	5	74	22	22
2011	Bachelor's degree	25	36	17	8	10	3	0	63	19	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	21	7	7	3	2	2	82	11	75
2008	Secondary or high school graduation certificate or equivalent or less	20	41	17	8	8	1	4	64	17	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	45	14	8	10	2	1	67	19	126
2008	University certificate or diploma below the bachelor's level	12	42	19	8	4	8	8	64	14	26
2008	Bachelor's degree	28	37	11	14	7	2	1	67	22	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	32	11	7	5	1	5	76	13	75

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	30	21	15	6	7	2	55	22	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	29	16	11	10	11	1	59	24	101
2017	University certificate or diploma below the bachelor's level	26	51	0	6	12	0	4	81	19	19
2017	Bachelor's degree	31	32	11	9	7	7	3	70	18	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	28	4	10	7	14	4	75	20	64
2014	Secondary or high school graduation certificate or equivalent or less	21	26	17	15	9	9	3	53	28	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	27	16	13	14	9	2	52	30	137
2014	University certificate or diploma below the bachelor's level	24	35	8	4	21	4	4	64	27	24
2014	Bachelor's degree	33	29	14	12	5	4	3	66	19	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	26	14	8	3	9	5	71	12	60
2011	Secondary or high school graduation certificate or equivalent or less	35	29	15	8	9	3	1	66	18	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	23	17	12	9	15	3	54	25	149
2011	University certificate or diploma below the bachelor's level	40	24	4	0	19	8	5	74	22	22
2011	Bachelor's degree	32	26	15	11	9	4	2	62	21	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	16	5	9	9	8	4	75	20	75
2008	Secondary or high school graduation certificate or equivalent or less	24	30	19	7	9	8	2	60	18	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	34	17	9	12	9	1	58	23	125
2008	University certificate or diploma below the bachelor's level	15	31	15	15	4	12	8	57	24	26
2008	Bachelor's degree	32	27	7	13	12	9	1	65	27	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	31	9	4	7	9	5	77	13	75

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	15	16	26	21	7	5	28	53	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	10	18	23	21	14	2	26	53	101
2017	University certificate or diploma below the bachelor's level	10	31	26	10	17	0	4	43	29	19
2017	Bachelor's degree	8	20	19	24	12	14	3	34	43	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	29	5	6	11	37	6	59	31	64
2014	Secondary or high school graduation certificate or equivalent or less	12	15	21	17	20	9	6	32	43	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	13	17	21	28	8	3	27	54	137
2014	University certificate or diploma below the bachelor's level	7	21	24	21	8	15	4	35	36	24
2014	Bachelor's degree	13	17	20	19	19	8	3	34	43	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	30	7	9	11	18	4	66	25	60

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	40	13	5	3	2	2	78	9	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	48	10	11	6	1	0	72	17	101
2017	University certificate or diploma below the bachelor's level	45	27	12	6	6	0	4	75	12	19
2017	Bachelor's degree	34	44	10	9	2	0	1	79	11	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	46	3	2	3	2	0	92	5	64
2014	Secondary or high school graduation certificate or equivalent or less	32	27	22	9	10	0	0	59	20	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	45	11	11	6	0	0	72	17	137
2014	University certificate or diploma below the bachelor's level	44	15	32	4	4	0	0	59	8	24
2014	Bachelor's degree	35	45	8	8	4	0	0	80	12	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	42	8	7	4	0	0	82	10	60

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	31	19	5	6	0	4	68	11	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	29	11	10	6	0	1	72	17	101
2017	University certificate or diploma below the bachelor's level	42	19	21	12	6	0	0	61	17	19
2017	Bachelor's degree	35	38	6	13	6	0	2	75	18	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	43	12	5	5	4	2	76	10	63
2014	Secondary or high school graduation certificate or equivalent or less	30	34	21	6	8	1	0	65	14	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	33	17	12	12	0	1	58	25	138
2014	University certificate or diploma below the bachelor's level	15	52	16	8	8	0	0	68	16	24
2014	Bachelor's degree	28	40	10	13	9	0	1	68	22	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	23	12	18	3	0	5	66	21	60
2011	Secondary or high school graduation certificate or equivalent or less	36	31	18	12	4	0	0	66	16	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	33	20	10	8	0	2	61	19	149
2011	University certificate or diploma below the bachelor's level	45	28	9	4	14	0	0	74	18	22
2011	Bachelor's degree	30	37	11	12	10	0	0	67	22	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	27	9	13	2	6	3	73	17	75
2008	Secondary or high school graduation certificate or equivalent or less	29	34	18	13	5	0	1	64	18	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	33	17	8	15	0	0	60	23	126
2008	University certificate or diploma below the bachelor's level	19	35	23	8	8	0	8	58	17	26
2008	Bachelor's degree	21	39	12	14	11	1	2	63	25	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	27	12	17	8	4	3	60	27	75

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	25	15	7	6	0	0	72	13	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	25	15	7	7	2	1	70	14	101
2017	University certificate or diploma below the bachelor's level	54	20	15	6	6	0	0	73	12	19
2017	Bachelor's degree	43	30	9	8	7	1	2	75	15	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	31	7	1	3	5	2	88	4	63
2014	Secondary or high school graduation certificate or equivalent or less	37	37	14	5	6	2	0	75	11	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	35	18	11	13	1	2	57	25	138
2014	University certificate or diploma below the bachelor's level	24	45	20	8	4	0	0	69	12	24
2014	Bachelor's degree	37	29	14	11	5	2	3	68	17	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	33	5	7	0	5	6	87	7	60
2011	Secondary or high school graduation certificate or equivalent or less	35	35	17	5	7	1	0	71	12	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	32	16	6	9	3	2	67	16	149
2011	University certificate or diploma below the bachelor's level	41	23	17	0	19	0	0	64	19	22
2011	Bachelor's degree	34	35	17	7	6	1	1	70	13	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	30	10	10	2	6	2	75	14	75
2008	Secondary or high school graduation certificate or equivalent or less	31	36	13	9	8	1	2	69	18	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	34	18	8	11	4	0	61	20	126
2008	University certificate or diploma below the bachelor's level	23	23	31	8	4	8	4	52	13	26
2008	Bachelor's degree	29	34	11	11	9	4	2	68	21	93
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	28	11	11	7	1	5	70	19	75

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	32	16	3	4	0	2	77	8	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	28	14	6	9	0	0	71	15	100
2017	University certificate or diploma below the bachelor's level	54	24	16	0	6	0	0	78	6	19
2017	Bachelor's degree	45	31	6	12	5	0	1	77	17	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	26	13	1	1	2	2	84	3	63
2014	Secondary or high school graduation certificate or equivalent or less	33	32	17	11	8	0	0	65	18	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	37	13	13	14	0	1	59	28	138
2014	University certificate or diploma below the bachelor's level	27	41	19	8	4	0	0	69	12	24
2014	Bachelor's degree	34	31	13	12	7	0	3	67	20	119
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	39	12	10	0	0	2	77	10	60
2011	Secondary or high school graduation certificate or equivalent or less	39	30	13	11	7	0	0	69	18	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	25	17	13	9	0	1	61	22	149
2011	University certificate or diploma below the bachelor's level	49	28	5	5	13	0	0	78	17	22
2011	Bachelor's degree	36	34	15	9	5	1	0	70	14	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	39	6	9	4	0	1	81	13	75
2008	Secondary or high school graduation certificate or equivalent or less	29	37	16	11	7	0	0	66	18	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	34	13	7	12	1	0	67	19	126
2008	University certificate or diploma below the bachelor's level	19	46	12	12	12	0	0	65	23	26
2008	Bachelor's degree	24	45	9	10	10	3	0	71	20	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	39	8	16	5	1	3	69	22	75

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	88	9	1	0	0	2	99	0	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	13	2	0	2	1	96	2	101
2017	University certificate or diploma below the bachelor's level	73	17	9	0	0	0	91	0	19
2017	Bachelor's degree	75	15	4	4	1	2	91	5	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	10	2	2	1	2	95	3	63
2014	Secondary or high school graduation certificate or equivalent or less	76	16	6	1	2	0	91	3	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	20	5	2	4	1	89	6	138
2014	University certificate or diploma below the bachelor's level	73	23	0	4	0	0	96	4	24
2014	Bachelor's degree	77	16	4	0	2	1	94	2	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	13	5	0	1	3	93	1	60
2011	Secondary or high school graduation certificate or equivalent or less	76	18	4	0	2	0	94	2	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	18	6	3	2	1	89	5	148
2011	University certificate or diploma below the bachelor's level	80	11	9	0	0	0	91	0	22
2011	Bachelor's degree	80	12	3	0	2	3	95	2	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	15	4	2	3	2	91	5	75
2008	Secondary or high school graduation certificate or equivalent or less	80	8	4	6	0	3	91	6	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	15	2	1	2	5	95	3	126
2008	University certificate or diploma below the bachelor's level	85	8	8	0	0	0	92	0	26
2008	Bachelor's degree	74	13	7	4	0	1	88	4	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	15	0	3	0	3	97	3	75

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	21	10	8	11	4	1	69	20	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	21	9	9	8	3	6	71	18	101
2017	University certificate or diploma below the bachelor's level	39	16	16	17	6	6	0	59	24	19
2017	Bachelor's degree	50	22	7	8	6	2	7	78	15	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	25	12	2	6	3	7	79	8	64
2014	Secondary or high school graduation certificate or equivalent or less	47	15	20	5	7	3	3	66	13	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	28	17	6	8	5	8	64	16	138
2014	University certificate or diploma below the bachelor's level	38	19	15	4	8	11	4	68	14	24
2014	Bachelor's degree	40	22	10	9	8	5	5	69	19	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	29	10	6	5	8	11	73	14	60
2011	Secondary or high school graduation certificate or equivalent or less	48	25	9	4	8	4	3	78	13	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	29	15	10	7	3	3	66	19	149
2011	University certificate or diploma below the bachelor's level	25	35	5	8	24	0	4	62	33	22
2011	Bachelor's degree	47	27	6	8	5	1	5	79	14	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	27	9	10	9	3	6	70	21	75

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	21	9	11	4	0	0	76	15	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	24	5	8	10	0	0	77	18	101
2017	University certificate or diploma below the bachelor's level	56	20	12	12	0	0	0	77	12	19
2017	Bachelor's degree	53	24	8	9	6	0	1	77	15	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	24	7	6	3	4	2	83	9	64

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	23	19	5	0	0	0	75	5	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	25	9	2	8	4	0	79	11	101
2017	University certificate or diploma below the bachelor's level	52	25	11	6	6	0	0	77	12	19
2017	Bachelor's degree	52	27	12	2	6	0	1	80	8	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	20	12	3	3	5	2	81	6	63

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	31	12	5	2	0	0	81	8	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	27	7	5	11	0	0	77	16	101
2017	University certificate or diploma below the bachelor's level	62	20	12	6	0	0	0	82	6	19
2017	Bachelor's degree	46	30	5	10	8	0	1	77	17	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	31	9	2	3	3	2	86	5	64
2014	Secondary or high school graduation certificate or equivalent or less	43	28	20	5	3	0	2	72	8	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	30	18	10	11	0	1	60	21	138
2014	University certificate or diploma below the bachelor's level	35	45	8	4	8	0	0	80	12	24
2014	Bachelor's degree	42	26	10	15	5	1	0	69	21	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	40	13	5	2	0	1	80	8	60

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	50	0	10	0	0	0	90	10	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	55	7	8	0	0	8	84	8	13
2017	Bachelor's degree	27	55	4	0	5	7	2	90	5	41
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	30	23	5	7	0	7	62	13	16
2014	Secondary or high school graduation certificate or equivalent or less	8	51	16	8	8	0	8	64	18	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	22	15	13	8	0	0	64	21	14
2014	Bachelor's degree	25	56	3	9	5	0	3	83	15	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	25	12	6	0	9	9	77	7	27

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	35	20	12	2	5	2	63	15	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	36	18	9	7	6	1	63	17	101
2017	University certificate or diploma below the bachelor's level	26	22	15	11	12	10	4	56	27	19
2017	Bachelor's degree	23	36	17	10	6	6	2	63	18	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	33	9	3	6	8	0	81	9	64
2014	Secondary or high school graduation certificate or equivalent or less	17	40	24	11	4	4	0	59	15	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	28	28	11	10	8	0	47	23	138
2014	University certificate or diploma below the bachelor's level	18	47	8	8	8	11	0	73	18	24
2014	Bachelor's degree	21	37	16	15	5	6	0	62	21	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	22	12	8	4	24	1	68	16	59
2011	Secondary or high school graduation certificate or equivalent or less	28	28	25	7	11	3	0	57	18	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	24	21	13	8	11	1	52	25	149
2011	University certificate or diploma below the bachelor's level	25	22	9	9	9	20	5	63	25	21
2011	Bachelor's degree	22	31	21	10	11	5	0	56	23	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	29	15	5	3	12	0	74	9	74

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	30	26	8	10	4	0	54	19	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	27	25	13	15	1	2	46	28	101
2017	University certificate or diploma below the bachelor's level	15	16	23	26	6	10	4	36	38	19
2017	Bachelor's degree	21	30	17	21	10	0	2	51	31	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	31	12	7	4	7	0	75	12	64
2014	Secondary or high school graduation certificate or equivalent or less	13	40	28	9	7	1	2	55	17	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	25	26	15	16	2	0	41	32	138
2014	University certificate or diploma below the bachelor's level	10	28	35	11	12	4	0	40	24	24
2014	Bachelor's degree	17	31	19	20	10	3	0	50	31	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	26	27	15	10	3	1	46	26	59
2011	Secondary or high school graduation certificate or equivalent or less	27	26	26	9	11	1	0	54	21	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	21	23	16	12	6	1	45	30	148
2011	University certificate or diploma below the bachelor's level	26	23	16	9	20	6	0	52	31	20
2011	Bachelor's degree	18	30	21	18	10	2	0	49	29	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	33	16	7	5	4	1	71	12	75
2008	Secondary or high school graduation certificate or equivalent or less	19	31	22	11	15	2	0	51	26	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	32	20	15	17	1	1	48	32	126
2008	University certificate or diploma below the bachelor's level	15	15	38	19	12	0	0	31	31	26
2008	Bachelor's degree	16	28	14	23	15	4	0	46	40	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	27	20	21	8	4	3	47	31	75

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	28	34	6	13	4	0	45	20	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	22	23	14	16	8	1	42	33	101
2017	University certificate or diploma below the bachelor's level	10	16	16	22	16	16	4	32	48	19
2017	Bachelor's degree	15	26	16	24	13	4	2	43	40	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	35	16	11	4	13	0	65	17	64
2014	Secondary or high school graduation certificate or equivalent or less	10	26	34	17	7	6	0	38	25	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	26	16	21	7	0	33	39	138
2014	University certificate or diploma below the bachelor's level	7	23	46	11	8	4	0	32	20	24
2014	Bachelor's degree	11	25	20	27	12	5	0	37	42	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	17	30	19	11	8	1	35	32	59
2011	Secondary or high school graduation certificate or equivalent or less	19	31	29	12	7	2	0	50	20	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	27	26	13	12	11	0	43	28	149
2011	University certificate or diploma below the bachelor's level	19	21	24	21	9	5	0	42	32	22
2011	Bachelor's degree	7	31	19	24	12	7	0	41	39	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	27	14	14	4	17	1	62	21	75
2008	Secondary or high school graduation certificate or equivalent or less	13	22	23	19	13	8	1	39	36	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	23	19	21	17	7	0	38	41	126
2008	University certificate or diploma below the bachelor's level	4	31	27	15	12	12	0	39	30	26
2008	Bachelor's degree	9	29	12	26	17	9	0	41	47	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	21	17	27	13	9	3	35	45	75

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	30	23	15	10	4	0	50	26	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	22	23	12	16	7	1	45	30	101
2017	University certificate or diploma below the bachelor's level	10	21	28	5	22	10	4	36	31	19
2017	Bachelor's degree	18	30	14	17	13	6	1	52	33	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	34	9	6	7	12	2	74	15	64
2014	Secondary or high school graduation certificate or equivalent or less	12	33	34	7	7	6	0	48	16	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	25	27	13	16	7	0	39	31	138
2014	University certificate or diploma below the bachelor's level	7	35	26	7	16	8	0	46	25	24
2014	Bachelor's degree	15	28	19	19	12	7	0	46	33	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	31	22	15	7	3	1	54	23	59
2011	Secondary or high school graduation certificate or equivalent or less	23	36	20	6	10	5	0	62	16	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	26	24	13	10	11	1	48	25	149
2011	University certificate or diploma below the bachelor's level	18	22	28	9	18	5	0	43	28	22
2011	Bachelor's degree	13	41	18	14	11	4	0	56	25	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	30	16	7	6	11	0	66	15	75
2008	Secondary or high school graduation certificate or equivalent or less	21	30	13	12	11	12	1	59	26	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	33	13	17	13	12	0	51	33	126
2008	University certificate or diploma below the bachelor's level	4	27	38	8	12	12	0	35	22	26
2008	Bachelor's degree	14	30	15	19	15	7	0	47	37	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	32	13	19	8	13	3	52	32	75

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	39	20	14	12	0	0	54	26	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	27	15	12	21	5	1	49	35	101
2017	University certificate or diploma below the bachelor's level	4	20	22	17	27	4	4	27	48	19
2017	Bachelor's degree	12	30	14	23	18	3	1	43	42	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	27	20	8	6	12	0	61	16	64
2014	Secondary or high school graduation certificate or equivalent or less	9	34	33	12	10	2	0	44	22	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	27	25	18	19	0	0	39	36	138
2014	University certificate or diploma below the bachelor's level	8	34	15	23	16	4	0	44	40	24
2014	Bachelor's degree	12	28	19	20	16	4	0	42	38	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	29	17	24	13	7	1	42	40	59
2011	Secondary or high school graduation certificate or equivalent or less	22	35	27	5	10	2	0	58	15	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	29	18	20	15	1	0	46	36	149
2011	University certificate or diploma below the bachelor's level	23	27	17	10	22	0	0	50	33	22
2011	Bachelor's degree	14	31	22	22	11	1	0	44	33	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	34	15	12	9	7	0	62	22	75
2008	Secondary or high school graduation certificate or equivalent or less	19	36	19	13	9	3	1	57	23	107
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	36	15	15	15	2	1	53	31	126
2008	University certificate or diploma below the bachelor's level	12	46	8	23	8	4	0	60	32	26
2008	Bachelor's degree	5	41	14	19	15	5	0	49	36	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	20	15	23	12	5	4	46	38	75

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	50	14	3	4	0	0	79	6	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	36	22	7	8	3	0	63	15	101
2017	University certificate or diploma below the bachelor's level	15	37	27	12	6	0	4	54	18	19
2017	Bachelor's degree	24	34	13	21	6	1	1	59	27	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	42	17	5	1	5	2	74	7	64
2014	Secondary or high school graduation certificate or equivalent or less	14	51	23	3	6	4	0	67	9	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	29	34	10	6	1	0	50	16	138
2014	University certificate or diploma below the bachelor's level	15	27	38	4	12	4	0	44	17	24
2014	Bachelor's degree	21	38	21	12	7	1	0	60	19	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	44	26	4	6	1	3	62	11	59
2011	Secondary or high school graduation certificate or equivalent or less	35	29	22	6	7	2	0	64	14	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	28	22	14	6	4	0	56	21	149
2011	University certificate or diploma below the bachelor's level	27	27	24	0	18	5	0	56	19	22
2011	Bachelor's degree	16	44	23	7	9	1	0	61	16	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	41	16	6	2	6	0	75	8	75

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	40	12	2	4	8	0	81	6	57
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	36	21	2	5	4	0	70	7	100
2017	University certificate or diploma below the bachelor's level	41	38	4	12	0	0	4	83	12	19
2017	Bachelor's degree	35	41	14	6	0	3	1	79	6	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	30	6	1	3	3	0	89	5	63
2014	Secondary or high school graduation certificate or equivalent or less	26	45	15	9	0	5	0	75	9	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	42	16	5	3	9	2	73	9	138
2014	University certificate or diploma below the bachelor's level	30	46	20	0	0	4	0	79	0	24
2014	Bachelor's degree	31	45	11	4	4	3	3	80	8	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	46	4	0	0	7	0	96	0	60
2011	Secondary or high school graduation certificate or equivalent or less	40	38	13	4	2	3	0	81	5	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	19	5	1	7	2	72	7	149
2011	University certificate or diploma below the bachelor's level	34	38	4	0	10	14	0	84	12	22
2011	Bachelor's degree	30	40	17	5	3	3	1	74	8	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	30	9	6	0	0	0	84	6	75

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	33	15	9	2	6	0	72	12	57
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	33	18	6	4	6	1	69	11	101
2017	University certificate or diploma below the bachelor's level	46	20	12	12	6	0	4	70	18	19
2017	Bachelor's degree	33	35	14	12	2	3	2	71	15	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	40	0	5	4	4	0	91	9	64
2014	Secondary or high school graduation certificate or equivalent or less	32	33	16	12	2	5	0	69	14	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	29	19	8	9	5	1	62	18	138
2014	University certificate or diploma below the bachelor's level	15	52	28	0	4	0	0	67	4	23
2014	Bachelor's degree	28	38	19	8	4	3	1	68	13	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	35	8	5	4	7	1	81	10	60
2011	Secondary or high school graduation certificate or equivalent or less	40	31	15	3	7	4	1	74	11	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	31	12	10	7	8	2	68	19	149
2011	University certificate or diploma below the bachelor's level	40	15	14	9	9	13	0	63	21	22
2011	Bachelor's degree	35	39	9	8	5	3	0	77	14	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	24	7	11	6	1	3	74	19	75
2008	Secondary or high school graduation certificate or equivalent or less	28	40	10	11	5	5	2	73	17	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	35	16	10	6	5	1	66	18	126
2008	University certificate or diploma below the bachelor's level	35	23	19	4	12	0	8	63	17	26
2008	Bachelor's degree	28	38	10	10	7	7	0	71	18	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	41	5	7	11	4	3	76	19	75

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	27	28	7	7	7	2	53	15	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	26	26	9	14	8	1	46	25	101
2017	University certificate or diploma below the bachelor's level	22	33	22	18	0	0	5	58	19	18
2017	Bachelor's degree	19	28	25	13	9	4	2	50	23	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	32	18	6	4	10	0	69	12	64
2014	Secondary or high school graduation certificate or equivalent or less	19	24	24	13	9	11	0	48	25	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	26	25	12	14	6	1	44	28	138
2014	University certificate or diploma below the bachelor's level	12	31	37	8	8	4	0	44	17	24
2014	Bachelor's degree	14	38	25	11	6	4	2	55	18	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	22	18	9	9	4	3	61	19	60
2011	Secondary or high school graduation certificate or equivalent or less	25	31	22	9	9	4	0	58	19	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	30	24	12	8	11	1	51	23	149
2011	University certificate or diploma below the bachelor's level	18	24	25	9	5	14	5	52	18	21
2011	Bachelor's degree	20	35	20	11	11	2	1	57	22	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	29	12	14	4	5	4	68	20	75

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	28	18	10	12	18	3	50	27	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	19	18	16	15	15	4	40	38	101
2017	University certificate or diploma below the bachelor's level	22	16	20	6	18	15	4	46	29	19
2017	Bachelor's degree	18	23	17	14	11	12	5	50	30	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	22	18	13	7	24	4	48	28	64
2014	Secondary or high school graduation certificate or equivalent or less	19	16	23	14	15	12	1	41	33	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	16	21	13	21	10	3	37	39	138
2014	University certificate or diploma below the bachelor's level	4	26	28	11	20	11	0	33	35	24
2014	Bachelor's degree	17	20	22	20	11	7	3	41	35	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	24	19	14	8	11	6	50	27	60
2011	Secondary or high school graduation certificate or equivalent or less	21	24	22	7	13	12	1	51	23	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	16	19	18	16	15	5	34	42	149
2011	University certificate or diploma below the bachelor's level	15	10	17	14	19	21	4	34	44	21
2011	Bachelor's degree	19	23	17	18	10	9	3	48	33	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	22	17	7	8	21	6	57	20	75

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	26	5	0	0	0	2	95	0	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	29	9	4	2	2	3	84	6	101
2017	University certificate or diploma below the bachelor's level	57	22	17	0	0	0	4	82	0	19
2017	Bachelor's degree	52	33	8	1	2	2	2	88	3	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	32	6	1	1	2	3	91	3	64
2014	Secondary or high school graduation certificate or equivalent or less	53	23	14	6	0	5	0	80	6	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	27	8	6	4	1	3	81	11	138
2014	University certificate or diploma below the bachelor's level	42	30	20	4	4	0	0	72	8	24
2014	Bachelor's degree	52	28	10	2	3	2	2	84	5	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	34	13	6	0	1	3	81	6	60

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	21	5	2	0	1	0	93	2	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	26	4	2	1	4	1	92	4	101
2017	University certificate or diploma below the bachelor's level	74	10	6	6	0	0	4	88	6	19
2017	Bachelor's degree	71	26	2	0	1	0	1	97	1	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	27	1	5	1	4	0	92	7	63
2014	Secondary or high school graduation certificate or equivalent or less	50	31	10	2	3	5	0	84	6	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	21	11	5	4	3	4	79	9	137
2014	University certificate or diploma below the bachelor's level	44	44	12	0	0	0	0	88	0	24
2014	Bachelor's degree	61	26	6	4	1	2	1	89	5	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	21	9	5	0	9	4	84	6	60
2011	Secondary or high school graduation certificate or equivalent or less	67	22	10	0	1	0	0	89	1	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	21	12	3	0	1	1	85	3	149
2011	University certificate or diploma below the bachelor's level	59	10	26	5	0	0	0	69	5	22
2011	Bachelor's degree	59	24	10	2	2	1	2	85	4	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	25	5	1	0	2	2	93	1	74
2008	Secondary or high school graduation certificate or equivalent or less	73	19	3	4	0	1	0	94	4	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	21	9	4	1	3	2	86	5	126
2008	University certificate or diploma below the bachelor's level	58	23	4	0	4	0	12	91	4	26
2008	Bachelor's degree	70	17	4	4	1	1	2	90	5	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	26	7	4	3	1	1	86	7	74

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	25	35	13	4	2	0	48	17	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	23	23	11	13	5	0	51	25	101
2017	University certificate or diploma below the bachelor's level	15	11	22	12	29	6	5	29	46	18
2017	Bachelor's degree	21	27	18	17	15	1	1	49	33	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	37	17	11	9	7	0	60	22	64
2014	Secondary or high school graduation certificate or equivalent or less	16	12	35	14	19	1	2	30	34	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	14	24	22	22	4	1	29	47	138
2014	University certificate or diploma below the bachelor's level	4	12	34	7	43	0	0	15	51	24
2014	Bachelor's degree	10	14	18	25	26	6	1	26	55	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	21	16	28	27	2	1	28	56	60
2011	Secondary or high school graduation certificate or equivalent or less	26	31	16	17	7	3	0	59	25	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	35	20	11	15	1	2	53	27	149
2011	University certificate or diploma below the bachelor's level	19	10	27	20	24	0	0	29	44	22
2011	Bachelor's degree	8	27	15	26	22	2	0	36	49	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	32	14	15	9	5	6	57	27	75
2008	Secondary or high school graduation certificate or equivalent or less	23	32	24	6	12	2	0	57	19	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	35	15	16	16	5	0	51	33	126
2008	University certificate or diploma below the bachelor's level	12	44	8	12	24	0	0	56	36	25
2008	Bachelor's degree	15	28	13	19	20	5	0	45	42	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	32	23	13	17	4	1	44	32	75

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	27	29	21	7	6	1	38	30	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	17	17	18	29	3	4	31	51	101
2017	University certificate or diploma below the bachelor's level	13	15	12	22	28	6	4	31	56	19
2017	Bachelor's degree	16	22	14	17	22	4	5	41	43	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	12	15	16	22	2	23	30	50	64
2014	Secondary or high school graduation certificate or equivalent or less	13	15	27	17	23	2	3	30	42	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	15	20	17	28	4	7	27	51	138
2014	University certificate or diploma below the bachelor's level	11	7	27	4	51	0	0	19	55	24
2014	Bachelor's degree	10	11	14	23	32	6	4	24	61	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	14	14	16	41	0	8	24	61	60
2011	Secondary or high school graduation certificate or equivalent or less	11	28	15	21	17	2	6	43	41	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	21	12	21	26	2	6	36	51	149
2011	University certificate or diploma below the bachelor's level	5	13	26	11	41	0	5	18	55	22
2011	Bachelor's degree	7	23	12	25	30	2	1	31	57	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	15	9	17	19	4	30	31	55	75
2008	Secondary or high school graduation certificate or equivalent or less	13	25	21	16	19	2	5	40	37	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	30	15	15	25	3	4	41	43	125
2008	University certificate or diploma below the bachelor's level	12	15	27	23	15	4	4	29	42	26
2008	Bachelor's degree	6	24	13	21	26	5	4	34	52	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	15	4	24	31	5	20	21	73	75

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	31	35	5	8	7	0	48	14	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	33	21	9	12	6	0	55	22	101
2017	University certificate or diploma below the bachelor's level	9	30	34	11	12	0	4	41	24	19
2017	Bachelor's degree	18	41	12	15	8	5	2	62	24	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	35	18	8	5	16	0	63	16	64

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	35	20	2	2	4	0	75	4	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	34	15	3	5	8	0	75	9	101
2017	University certificate or diploma below the bachelor's level	31	25	23	12	0	6	4	62	13	19
2017	Bachelor's degree	39	37	13	4	3	3	2	80	7	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	14	3	6	13	0	73	10	64
2014	Secondary or high school graduation certificate or equivalent or less	33	38	18	3	3	5	0	75	7	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	34	16	6	4	3	1	74	10	138
2014	University certificate or diploma below the bachelor's level	22	46	16	7	9	0	0	69	16	24
2014	Bachelor's degree	34	36	18	2	3	4	2	75	6	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	43	11	1	5	5	4	80	7	60

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	43	17	6	2	7	0	73	9	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	43	12	4	5	5	0	78	10	101
2017	University certificate or diploma below the bachelor's level	20	32	16	17	6	4	4	57	25	19
2017	Bachelor's degree	32	44	14	3	5	1	1	77	8	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	48	6	5	4	3	0	85	9	64
2014	Secondary or high school graduation certificate or equivalent or less	32	41	21	3	2	1	0	74	4	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	34	14	11	3	1	0	71	14	138
2014	University certificate or diploma below the bachelor's level	17	54	16	4	9	0	0	72	12	24
2014	Bachelor's degree	36	38	14	7	2	2	1	76	10	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	54	11	4	4	0	0	81	8	60
2011	Secondary or high school graduation certificate or equivalent or less	32	41	17	4	4	1	1	75	8	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	21	4	4	5	1	69	9	149
2011	University certificate or diploma below the bachelor's level	35	24	18	4	9	10	0	66	14	22
2011	Bachelor's degree	26	42	18	5	8	1	0	69	13	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	26	16	5	4	7	0	73	9	75

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	44	14	4	0	2	0	82	4	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	34	11	5	6	0	0	78	11	101
2017	University certificate or diploma below the bachelor's level	35	34	15	6	6	0	4	72	12	19
2017	Bachelor's degree	46	39	6	6	4	0	1	85	9	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	39	6	3	1	0	0	90	4	63
2014	Secondary or high school graduation certificate or equivalent or less	40	35	21	2	3	0	0	74	5	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	36	11	9	5	1	0	74	14	138
2014	University certificate or diploma below the bachelor's level	18	66	4	0	12	0	0	84	12	24
2014	Bachelor's degree	45	33	11	7	3	0	0	78	10	119
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	45	7	1	1	1	0	90	3	60
2011	Secondary or high school graduation certificate or equivalent or less	42	37	12	4	5	0	0	79	9	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	34	14	7	5	0	0	74	12	149
2011	University certificate or diploma below the bachelor's level	36	22	21	4	14	4	0	60	19	22
2011	Bachelor's degree	38	44	10	4	4	0	0	82	8	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	35	9	5	2	0	0	83	8	75
2008	Secondary or high school graduation certificate or equivalent or less	35	42	14	7	2	0	0	77	9	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	37	11	7	8	1	0	73	15	125
2008	University certificate or diploma below the bachelor's level	35	35	19	4	4	4	0	72	8	26
2008	Bachelor's degree	28	44	11	10	7	1	0	72	17	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	34	15	9	1	1	0	74	11	74

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	26	25	18	9	2	0	48	27	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	31	26	6	13	4	0	53	20	101
2017	University certificate or diploma below the bachelor's level	14	27	39	10	6	0	4	42	17	19
2017	Bachelor's degree	25	28	24	16	5	1	1	54	22	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	34	13	10	4	2	0	72	14	63
2014	Secondary or high school graduation certificate or equivalent or less	22	37	22	8	10	0	0	59	18	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	29	26	15	9	2	0	49	24	138
2014	University certificate or diploma below the bachelor's level	18	39	15	4	20	3	0	59	25	24
2014	Bachelor's degree	19	31	29	7	12	0	1	51	20	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	28	25	14	9	0	0	51	23	60
2011	Secondary or high school graduation certificate or equivalent or less	32	27	19	11	11	0	0	59	22	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	31	22	10	11	1	1	55	22	149
2011	University certificate or diploma below the bachelor's level	33	27	21	0	20	0	0	60	20	21
2011	Bachelor's degree	17	36	22	16	8	1	0	53	25	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	25	15	9	4	0	0	71	13	75

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	31	25	14	5	0	0	56	19	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	37	23	6	12	1	0	59	17	101
2017	University certificate or diploma below the bachelor's level	14	38	27	10	6	0	4	54	17	19
2017	Bachelor's degree	29	35	13	14	7	0	2	66	21	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	38	13	8	3	2	0	76	11	64
2014	Secondary or high school graduation certificate or equivalent or less	25	36	19	5	15	0	0	61	20	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	30	26	13	9	2	0	51	22	138
2014	University certificate or diploma below the bachelor's level	18	38	16	4	20	3	0	58	25	24
2014	Bachelor's degree	17	36	25	12	10	0	1	53	22	119
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	48	9	12	6	1	0	73	18	60
2011	Secondary or high school graduation certificate or equivalent or less	32	34	16	9	9	0	0	66	18	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	32	22	11	8	1	0	59	19	149
2011	University certificate or diploma below the bachelor's level	33	22	21	4	20	0	0	55	24	21
2011	Bachelor's degree	21	39	18	14	8	0	0	61	22	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	31	12	8	5	0	0	75	12	73
2008	Secondary or high school graduation certificate or equivalent or less	26	34	19	13	8	0	0	60	21	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	33	19	13	11	1	0	57	24	126
2008	University certificate or diploma below the bachelor's level	15	42	19	15	4	4	0	60	20	26
2008	Bachelor's degree	18	38	13	16	14	0	1	57	30	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	40	12	16	8	0	0	64	24	75

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	29	23	18	3	6	2	53	23	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	20	20	12	13	8	1	51	28	101
2017	University certificate or diploma below the bachelor's level	18	22	16	29	12	0	4	42	42	19
2017	Bachelor's degree	23	32	19	13	10	3	1	57	24	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	18	19	7	8	7	15	57	19	64
2014	Secondary or high school graduation certificate or equivalent or less	31	23	19	15	10	0	2	55	26	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	20	20	13	14	5	1	50	29	138
2014	University certificate or diploma below the bachelor's level	15	16	33	0	29	7	0	34	31	24
2014	Bachelor's degree	18	23	24	17	13	4	2	43	32	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	24	12	17	13	11	2	52	34	60
2011	Secondary or high school graduation certificate or equivalent or less	35	27	11	10	12	5	0	66	23	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	19	18	12	10	5	1	57	24	149
2011	University certificate or diploma below the bachelor's level	24	29	13	9	25	0	0	53	34	21
2011	Bachelor's degree	25	21	19	13	16	5	1	48	31	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	21	23	6	10	0	12	56	17	75
2008	Secondary or high school graduation certificate or equivalent or less	26	26	23	8	14	2	1	53	23	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	25	21	13	16	2	0	49	29	126
2008	University certificate or diploma below the bachelor's level	15	31	19	15	8	8	4	52	26	26
2008	Bachelor's degree	17	22	17	22	14	5	2	43	39	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	21	20	16	12	3	13	43	33	75

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	39	35	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	36	39	101
2017	University certificate or diploma below the bachelor's level	41	37	22	19
2017	Bachelor's degree	31	25	44	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	18	19	64
2014	Secondary or high school graduation certificate or equivalent or less	28	43	28	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	35	36	138
2014	University certificate or diploma below the bachelor's level	38	40	22	24
2014	Bachelor's degree	28	27	45	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	30	21	60
2011	Secondary or high school graduation certificate or equivalent or less	25	46	30	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	47	25	149
2011	University certificate or diploma below the bachelor's level	19	54	27	22
2011	Bachelor's degree	37	26	37	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	17	12	75

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	7	53	0	10	0	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	13	54	5	3	5	24
2017	Bachelor's degree	19	16	53	3	0	9	33
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	7	27	0	58	2	39
2014	Secondary or high school graduation certificate or equivalent or less	21	32	31	5	9999	11	19
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	15	37	3	9999	19	40
2014	Bachelor's degree	5	9	62	19	9999	5	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	3	51	10	9999	21	33
2011	Secondary or high school graduation certificate or equivalent or less	40	16	44	0	9999	0	26
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	10	54	2	9999	16	40
2011	Bachelor's degree	2	18	62	9	9999	8	43
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	7	42	18	9999	31	51

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	79	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	78	101
2017	University certificate or diploma below the bachelor's level	42	58	19
2017	Bachelor's degree	16	84	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	84	63
2014	Secondary or high school graduation certificate or equivalent or less	15	85	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	81	138
2014	University certificate or diploma below the bachelor's level	26	74	24
2014	Bachelor's degree	19	81	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	88	60

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	22
2017	Bachelor's degree	48	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	25
2014	Bachelor's degree	50	22

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	22
2017	Bachelor's degree	63	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	11
2014	Secondary or high school graduation certificate or equivalent or less	61	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	25
2014	Bachelor's degree	55	22

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22
2017	Bachelor's degree	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25
2014	Bachelor's degree	22

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	Bachelor's degree	22

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	22

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	22
2017	Bachelor's degree	37	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	25
2014	Bachelor's degree	49	22

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	22
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	25
2014	Bachelor's degree	41	22

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	22
2017	Bachelor's degree	44	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	25
2014	Bachelor's degree	41	22

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	22
2017	Bachelor's degree	42	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	25
2014	Bachelor's degree	65	22

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	22
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	25

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	22
2017	Bachelor's degree	50	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	11
2014	Secondary or high school graduation certificate or equivalent or less	71	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	25
2014	Bachelor's degree	63	22

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	22
2017	Bachelor's degree	32	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	25
2014	Bachelor's degree	41	22

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Bachelor's degree	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25
2014	Bachelor's degree	22

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	22
2017	Bachelor's degree	31	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	25
2014	Bachelor's degree	38	22

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	22
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	25
2014	Bachelor's degree	33	22

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	22
2017	Bachelor's degree	33	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	22
2017	Bachelor's degree	68	16
2014	Secondary or high school graduation certificate or equivalent or less	62	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	25
2014	Bachelor's degree	68	22

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	22
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	25
2014	Bachelor's degree	33	22

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	22

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	Bachelor's degree	22

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	22
2014	Bachelor's degree	28	22

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	34	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10
2014	Bachelor's degree	22	22

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10
2014	Secondary or high school graduation certificate or equivalent or less	0	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	23

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13
2017	Bachelor's degree	15
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	20
2014	Secondary or high school graduation certificate or equivalent or less	0	10

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	20
2017	Bachelor's degree	0	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	23

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	13
2014	Secondary or high school graduation certificate or equivalent or less	0	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	23

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	Total responses
2017	Bachelor's degree	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	Bachelor's degree	22

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	20
2017	Bachelor's degree	39	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	23
2014	Bachelor's degree	37	22

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20
2017	Bachelor's degree	15
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23
2014	Bachelor's degree	22

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	20
2017	Bachelor's degree	45	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	23
2014	Bachelor's degree	54	22

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	96	4	22
2017	Bachelor's degree	100	0	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	86	14	11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	21	29	9	6	19	4	42	19	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	14	22	11	11	22	7	37	32	101
2017	University certificate or diploma below the bachelor's level	0	26	27	0	19	16	12	36	26	18
2017	Bachelor's degree	9	16	17	7	9	32	9	42	29	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	21	7	4	5	36	19	62	22	64
2014	Secondary or high school graduation certificate or equivalent or less	16	24	28	5	3	21	3	53	10	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	13	16	8	11	29	5	47	29	137
2014	University certificate or diploma below the bachelor's level	11	7	22	12	12	30	4	28	38	24
2014	Bachelor's degree	11	16	28	6	8	24	7	39	20	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	20	23	6	1	23	9	55	11	60

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	33	20	2	4	15	0	69	7	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	29	21	8	12	11	0	54	22	100
2017	University certificate or diploma below the bachelor's level	20	40	16	0	12	12	0	67	14	18
2017	Bachelor's degree	23	33	20	5	7	10	1	64	13	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	39	11	4	4	20	2	76	10	64
2014	Secondary or high school graduation certificate or equivalent or less	25	43	17	5	3	6	2	73	8	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	25	20	6	9	14	3	59	17	138
2014	University certificate or diploma below the bachelor's level	19	26	31	8	12	4	0	46	21	24
2014	Bachelor's degree	17	29	29	11	3	10	1	52	16	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	43	9	4	7	12	1	77	12	60
2011	Secondary or high school graduation certificate or equivalent or less	43	29	15	3	4	7	0	77	7	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	30	17	8	6	9	0	66	16	149
2011	University certificate or diploma below the bachelor's level	27	38	14	5	13	4	0	68	18	22
2011	Bachelor's degree	29	36	18	10	3	3	0	67	14	115
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	29	10	3	3	18	0	81	8	75

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	51	7	2	0	11	0	90	2	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	47	18	7	1	1	1	74	8	101
2017	University certificate or diploma below the bachelor's level	24	37	22	18	0	0	0	60	18	18
2017	Bachelor's degree	20	57	8	7	1	1	6	83	9	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	43	9	6	11	2	16	68	21	63
2014	Secondary or high school graduation certificate or equivalent or less	30	47	15	3	0	2	3	81	3	65
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	43	12	8	3	3	8	73	13	138
2014	University certificate or diploma below the bachelor's level	26	46	12	4	4	4	4	78	9	24
2014	Bachelor's degree	20	53	10	4	2	0	10	82	8	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	46	9	10	1	0	9	78	12	60
2011	Secondary or high school graduation certificate or equivalent or less	36	39	13	2	1	1	8	83	3	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	48	14	7	1	1	6	77	8	149
2011	University certificate or diploma below the bachelor's level	36	48	0	9	4	0	4	87	13	22
2011	Bachelor's degree	31	46	9	11	0	0	3	80	11	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	39	11	4	15	1	12	65	22	74
2008	Secondary or high school graduation certificate or equivalent or less	23	50	11	8	2	1	5	78	11	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	34	19	9	2	3	5	67	12	126
2008	University certificate or diploma below the bachelor's level	23	50	15	4	4	0	4	76	8	26
2008	Bachelor's degree	22	39	7	11	5	3	12	73	19	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	19	8	16	7	11	21	55	33	75

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	19	27	8	1	16	17	46	14	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	20	24	4	2	24	16	48	11	101
2017	University certificate or diploma below the bachelor's level	0	22	26	18	12	22	0	29	38	18
2017	Bachelor's degree	11	21	18	6	5	23	16	53	17	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	24	15	0	6	26	23	59	12	64
2014	Secondary or high school graduation certificate or equivalent or less	14	27	31	2	2	16	10	54	4	65
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	11	22	6	8	26	14	41	22	138
2014	University certificate or diploma below the bachelor's level	10	20	23	0	9	12	26	49	14	24
2014	Bachelor's degree	10	21	21	8	2	24	15	51	15	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	13	22	2	3	31	18	49	8	60
2011	Secondary or high school graduation certificate or equivalent or less	18	26	22	3	4	18	10	61	9	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	16	31	4	2	23	12	41	11	149
2011	University certificate or diploma below the bachelor's level	14	17	13	10	14	33	0	45	35	22
2011	Bachelor's degree	14	23	29	4	6	17	7	49	14	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	19	18	5	3	27	20	50	15	75

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	36	12	0	2	7	2	85	2	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	29	9	4	2	7	2	83	7	101
2017	University certificate or diploma below the bachelor's level	45	37	6	0	6	6	0	87	7	18
2017	Bachelor's degree	48	27	10	5	1	3	6	83	6	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	25	7	1	3	19	14	83	6	64
2014	Secondary or high school graduation certificate or equivalent or less	30	42	14	3	1	6	4	79	5	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	31	19	3	6	7	8	67	11	138
2014	University certificate or diploma below the bachelor's level	22	42	16	4	4	8	4	73	9	24
2014	Bachelor's degree	33	36	10	3	1	6	11	82	5	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	27	17	1	0	7	9	78	1	60
2011	Secondary or high school graduation certificate or equivalent or less	39	32	13	2	4	5	5	80	6	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	33	15	2	2	13	5	76	6	149
2011	University certificate or diploma below the bachelor's level	36	37	4	5	10	0	8	79	16	22
2011	Bachelor's degree	37	35	13	2	2	7	3	80	5	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	23	9	4	1	15	15	80	7	75
2008	Secondary or high school graduation certificate or equivalent or less	40	35	5	4	3	9	5	87	7	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	37	20	2	2	10	5	72	5	126
2008	University certificate or diploma below the bachelor's level	23	46	15	4	0	8	4	78	4	26
2008	Bachelor's degree	21	37	10	3	3	14	12	79	9	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	17	19	8	1	15	20	57	14	75

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	29	14	5	1	15	2	76	8	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	25	15	4	3	15	3	73	9	101
2017	University certificate or diploma below the bachelor's level	34	32	11	6	6	10	0	74	13	18
2017	Bachelor's degree	33	34	12	3	4	7	7	79	8	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	30	8	1	3	23	14	81	7	64
2014	Secondary or high school graduation certificate or equivalent or less	21	43	21	5	1	5	4	70	7	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	32	22	2	4	10	7	66	8	138
2014	University certificate or diploma below the bachelor's level	21	36	8	4	8	19	4	73	16	24
2014	Bachelor's degree	28	37	11	3	1	9	11	81	5	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	33	17	1	0	7	7	79	2	60
2011	Secondary or high school graduation certificate or equivalent or less	32	32	16	4	2	8	6	74	7	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	30	17	4	3	16	4	70	8	149
2011	University certificate or diploma below the bachelor's level	37	32	4	4	10	5	9	79	16	22
2011	Bachelor's degree	29	41	12	1	5	9	3	80	6	116
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	27	11	0	1	21	15	81	2	75
2008	Secondary or high school graduation certificate or equivalent or less	31	38	12	4	5	7	4	77	9	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	32	22	3	5	11	6	64	10	126
2008	University certificate or diploma below the bachelor's level	23	38	12	4	4	19	0	76	10	26
2008	Bachelor's degree	23	27	12	12	1	14	12	67	17	94
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	23	12	9	3	8	23	65	17	75

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	6	94	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	88	64
2014	Secondary or high school graduation certificate or equivalent or less	9	91	67
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	92	138
2014	Bachelor's degree	5	95	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	93	59

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	16	24	3	3	29	6	54	10	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	15	20	3	2	32	9	56	10	100
2017	University certificate or diploma below the bachelor's level	10	28	22	0	12	22	6	53	17	18
2017	Bachelor's degree	16	13	18	1	5	34	13	55	11	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	18	7	1	7	39	18	65	19	64
2014	Secondary or high school graduation certificate or equivalent or less	15	24	27	0	1	28	5	58	2	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	10	23	4	3	40	6	45	12	138
2014	University certificate or diploma below the bachelor's level	7	11	23	0	20	34	4	30	33	24
2014	Bachelor's degree	12	15	25	2	2	36	8	48	7	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	19	14	4	4	37	6	61	15	60

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	30	22	4	1	14	3	68	6	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	27	17	3	4	21	1	70	9	101
2017	University certificate or diploma below the bachelor's level	27	42	11	0	13	6	0	74	14	17
2017	Bachelor's degree	27	31	15	4	5	14	5	71	11	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	38	12	1	3	20	4	79	5	64
2014	Secondary or high school graduation certificate or equivalent or less	21	40	17	2	1	16	3	76	4	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	23	21	3	3	25	1	63	8	138
2014	University certificate or diploma below the bachelor's level	14	34	23	0	17	8	4	55	19	24
2014	Bachelor's degree	22	30	27	2	0	17	1	64	2	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	33	10	5	2	18	4	76	10	60
2011	Secondary or high school graduation certificate or equivalent or less	40	31	16	2	3	7	1	78	5	101
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	29	18	6	1	17	0	70	9	149
2011	University certificate or diploma below the bachelor's level	36	19	19	0	10	17	0	65	12	22
2011	Bachelor's degree	34	37	17	5	3	5	0	75	8	115
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	22	12	1	3	16	0	80	5	74

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	33	18	3	10	0	4	67	14	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	18	14	10	16	0	4	58	28	100
2017	University certificate or diploma below the bachelor's level	32	10	6	23	29	0	0	42	52	18
2017	Bachelor's degree	28	31	16	11	7	0	7	63	19	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	25	19	9	5	2	2	65	15	64

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	22	27	26	3	2	2	42	30	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	27	20	17	14	0	2	48	31	101
2017	University certificate or diploma below the bachelor's level	16	16	17	17	35	0	0	32	52	18
2017	Bachelor's degree	13	27	29	18	12	0	2	40	31	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	31	20	23	10	2	2	45	34	64

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	30	26	8	5	2	4	59	14	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	29	16	11	9	0	5	61	22	101
2017	University certificate or diploma below the bachelor's level	21	28	17	6	28	0	0	49	34	18
2017	Bachelor's degree	24	23	27	11	10	1	4	49	23	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	28	22	12	8	2	5	56	21	63

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	16	16	31	16	0	7	32	51	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	17	18	17	27	1	3	35	46	101
2017	University certificate or diploma below the bachelor's level	6	11	28	22	33	0	0	17	55	18
2017	Bachelor's degree	8	25	21	20	25	0	2	33	45	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	23	11	22	11	2	5	53	35	64

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	24	8	1	1	5	12	87	4	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	20	9	9	3	1	17	75	14	101
2017	University certificate or diploma below the bachelor's level	38	22	10	12	6	0	11	68	20	18
2017	Bachelor's degree	36	38	11	2	7	0	6	79	9	105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	22	25	5	8	3	10	58	14	64

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	32	16	11	5	0	2	68	16	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	28	14	9	13	0	3	64	22	101
2017	University certificate or diploma below the bachelor's level	10	12	33	18	28	0	0	21	46	18
2017	Bachelor's degree	22	37	20	9	8	1	2	61	18	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	45	21	12	2	2	2	65	14	62

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	29	23	10	6	0	7	57	18	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	26	21	9	10	0	5	57	21	100
2017	University certificate or diploma below the bachelor's level	27	20	25	12	16	0	0	47	28	18
2017	Bachelor's degree	17	33	20	14	12	0	4	53	27	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	29	21	7	2	2	2	68	9	63

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	36	16	11	5	0	4	67	17	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	25	24	7	13	0	4	55	20	101
2017	University certificate or diploma below the bachelor's level	28	22	23	6	21	0	0	49	28	18
2017	Bachelor's degree	16	30	28	13	9	0	4	48	23	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	35	16	13	1	2	5	68	15	63

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	29	15	8	2	4	6	73	11	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	28	14	11	9	0	2	65	21	101
2017	University certificate or diploma below the bachelor's level	39	11	27	6	16	0	0	50	23	18
2017	Bachelor's degree	23	28	22	12	12	0	3	52	25	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	37	15	10	1	2	4	73	12	63

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	35	11	2	3	2	7	83	5	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	30	17	10	5	0	2	68	15	101
2017	University certificate or diploma below the bachelor's level	40	19	30	6	6	0	0	58	12	18
2017	Bachelor's degree	32	29	19	9	8	0	3	62	18	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	27	23	15	0	2	3	61	15	63

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	23	11	2	2	4	84	4	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	20	16	4	6	3	73	10	101
2017	University certificate or diploma below the bachelor's level	53	0	47	0	0	0	53	0	18
2017	Bachelor's degree	48	27	14	5	2	4	78	7	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	24	16	2	4	2	78	6	64

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	20	5	4	2	1	2	89	6	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	14	7	7	6	0	7	78	15	101
2017	University certificate or diploma below the bachelor's level	65	0	0	23	6	0	6	69	31	18
2017	Bachelor's degree	69	17	4	4	1	0	5	90	6	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	9	1	3	7	2	5	87	11	64

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	28	6	5	4	0	2	84	9	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	30	13	12	5	0	3	69	17	101
2017	University certificate or diploma below the bachelor's level	51	18	7	6	18	0	0	69	24	17
2017	Bachelor's degree	46	34	11	5	1	0	3	82	6	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	24	7	1	0	1	5	91	1	64

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	34	3	6	0	2	4	91	6	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	15	11	7	10	1	4	71	17	101
2017	University certificate or diploma below the bachelor's level	59	24	0	6	11	0	0	83	17	18
2017	Bachelor's degree	53	24	6	11	3	0	3	80	14	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	19	10	3	3	0	6	83	6	64

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	17	8	0	0	30	89	0	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	9	6	2	4	39	81	10	101
2017	University certificate or diploma below the bachelor's level	65	0	6	0	0	29	91	0	18
2017	Bachelor's degree	38	22	3	6	1	30	85	11	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	8	5	7	1	21	84	10	64

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	11	9	0	1	0	8	89	2	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	12	8	2	6	0	13	82	9	100
2017	University certificate or diploma below the bachelor's level	36	12	30	12	10	0	0	48	22	18
2017	Bachelor's degree	58	23	6	7	0	1	5	86	7	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	11	11	4	2	0	9	82	7	63

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	19	3	4	7	0	4	85	11	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	14	6	2	3	2	8	87	6	100
2017	University certificate or diploma below the bachelor's level	53	18	23	0	0	6	0	76	0	18
2017	Bachelor's degree	69	14	2	5	3	1	5	89	9	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	16	14	1	12	0	8	71	14	64

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	35	10	4	1	0	5	84	5	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	19	15	5	7	0	4	72	12	101
2017	University certificate or diploma below the bachelor's level	50	17	23	10	0	0	0	67	10	18
2017	Bachelor's degree	55	24	14	3	0	0	4	83	3	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	26	7	4	2	2	3	86	6	64

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	37	33	13	3	0	51	17	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	30	30	14	8	1	48	22	101
2017	University certificate or diploma below the bachelor's level	5	16	57	22	0	0	21	22	18
2017	Bachelor's degree	13	30	40	13	4	1	43	17	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	33	36	16	6	0	42	22	64

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	17	38	30	9	0	1	40	22	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	19	40	18	15	0	1	34	26	100
2017	University certificate or diploma below the bachelor's level	0	41	37	23	0	0	0	23	41	18
2017	Bachelor's degree	5	20	37	24	11	1	2	37	25	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	19	41	23	14	1	0	37	21	64

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	36	24	6	0	7	67	7	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	43	17	7	6	4	69	14	101
2017	University certificate or diploma below the bachelor's level	10	44	24	0	18	5	56	19	18
2017	Bachelor's degree	20	45	22	7	5	2	66	12	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	45	15	8	6	10	68	16	64

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	26	29	22	3	2	2	44	26	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	37	26	9	10	2	0	54	20	101
2017	University certificate or diploma below the bachelor's level	6	33	21	23	17	0	0	38	40	18
2017	Bachelor's degree	12	40	17	23	5	3	0	54	29	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	32	17	15	6	5	0	60	22	64

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	78	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	85	101
2017	Bachelor's degree	14	86	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	88	64
2014	Secondary or high school graduation certificate or equivalent or less	17	83	66
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	84	138
2014	Bachelor's degree	18	82	120
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	89	60

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	32	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	88	12	15
2017	Bachelor's degree	85	15	15
2014	Secondary or high school graduation certificate or equivalent or less	100	0	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	32	22
2014	Bachelor's degree	88	12	21

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	23	0	8	10	81	19	13
2017	Bachelor's degree	55	37	0	9	0	91	9	13
2014	Secondary or high school graduation certificate or equivalent or less	46	37	8	0	9	83	9	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	40	20	0	0	80	0	15
2014	Bachelor's degree	62	38	0	0	0	100	0	18

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	20	17	9	3	2	1	50	50	58
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	23	12	8	6	1	0	51	49	101
2017	University certificate or diploma below the bachelor's level	53	0	24	0	23	0	0	53	47	18
2017	Bachelor's degree	42	26	19	2	4	6	1	45	55	107
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	13	19	4	4	12	2	54	46	64

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	49
2017	Bachelor's degree	15	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	25

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	49
2017	Bachelor's degree	36	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	25

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	49
2017	Bachelor's degree	18	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	25

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	49
2017	Bachelor's degree	51	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	25

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	49
2017	Bachelor's degree	9	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	25

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	49
2017	Bachelor's degree	26	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	25

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	62	15	0	7	4	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	52	17	6	4	9	47
2017	Bachelor's degree	5	66	20	2	3	4	53
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	48	17	8	3	7	26

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	43	22	4	7	0	14	62	12	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	27	28	10	15	0	4	45	26	50
2017	Bachelor's degree	17	37	13	13	9	0	10	60	25	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	23	9	19	11	3	10	55	35	26

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	37	27	8	6	0	15	52	16	25
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	19	12	16	20	2	17	41	44	50
2017	Bachelor's degree	3	15	22	7	20	2	30	27	40	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	8	4	10	18	11	41	35	58	26

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Courts Administration Service by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)